My Shadow won't start because it's stuck on some kind of safe mode | Shadow (ENG) | Page 1

torn lark Oct 1, 2023, 4:26 PM

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I can't seem to access my Shadow because when I try to this is all I see. I obviously can't select the mode I want because it's just a little preview screen. Not sure what to do here.

torn lark Oct 1, 2023, 8:41 PM

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Can I get some eyes on this

undone rivet Oct 2, 2023, 1:20 AM

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Contact support.

torn lark Oct 2, 2023, 9:52 AM

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Yeah I did but I’ve been ghosted

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Guess I’ll try again, thanks

undone rivet Oct 2, 2023, 10:15 AM

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torn lark Yeah I did but I’ve been ghosted

Support doesn't ghost.

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When did you create the ticket and did you get the automated email confirming the ticket's creation ?

torn lark Oct 2, 2023, 10:16 AM

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Haha okay 🥲 I’m just used to getting same day responses and it’s been about 3 days now so I’m worried they overlooked the ticket

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I actually did not get the confirmation of the ticket now that you say that! Which is strange because I sent in the ticket via the accountpage.

undone rivet Oct 2, 2023, 10:18 AM

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Check your spams. If you didn't get the automated email confirming the ticket's creation, support doesn't have the right email for your account.

Create a new ticket, say you don't get the automated email confirming the ticket's creation, nor support's answers, and give the right email address they should answer to.

#My Shadow won't start because it's stuck on some kind of safe mode