#Black screen and cursor only

17 messages · Page 1 of 1 (latest)

sand island
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Black screen and quick menu plus cursor only for 10 days. black screen on windows and android for 10 days. tried windows+p, safe mode, lowering resolution. nothing but quick menu and cursor with blue update circle. support has been trying for 10 days also. Log KPSTKC

cunning flare
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Have you opened a ticket with support? As this has been going on for so long? Only they can use the Logs code.

cyan cloakBOT
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This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

sand island
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Thanks for the responses, yes I've had an open ticket with them for 10 days, no luck. Will update if we find the issue.

quasi otter
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Im having the same issue. Ive opened 3 tickets with no help.

chilly olive
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Before you start the Shadow pc, in the main menu turn from full screen to windowed mode. its help me.

sand island
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Tried windowed mode, safe mode, changing display settings, power cycling twice, now 18 days of black screen and support and the devs are working on it. Ticket has been open 18 days.

craggy dirge
sand island
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Ticket 1074277 , today's logs FHLHKF . Thanks. Devs and support have been trying, no luck so far.

craggy dirge
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Appreciate it. Will forward.

sand island
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Don't let the connection error throw you, it's the black screen on beta and official both windows and Android.

potent obsidian
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Have you sent the logs a long time ago ?

cerulean marsh
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I’m still getting a black screen on my google tv box running the native app off google play. Really frustrating

young oyster
sand island
sand island