Shadow Pro

[tulip token]

Yesterday, I bought the upgrade from shadow basic, to shadow pro and also got the 6 month subscription. It updated and asked me to confirm that it would erase all my data. Now every time I log into shadow it says update failed and brings up the old shadow pc with none of the "data" erased. I hadn't used shadow for over a month before this because I was on vacation out of state.

[twilit blaze]

Try canceling your subscription and then resubscribing

[dark willow]

The basic > pro upgrade is quite new.
Please give your feedback to Shadow support.

[sour cedar]

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

• From your account page, click Support: https://eu.shadow.tech/account/
• If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

[tulip token]

wym

[twilit blaze]

I just bought the pro to start.

[tulip token]

I had shadow for a really long time

[quaint gyro]

Cancelling and re-ordering will just waste funds cause of having to pay for activation fee etc and lose out on the rest of the month.

Support will sort it out if you contact them like Ak says, there's another user with same problem.

[tulip token]

way before they had these plans and before they sold the company to new people and so I never upgraded

[tulip token]

Will do, thanks

do you know how fast they normally respond

[quaint gyro]

It's the weekend so longer than usual, might end up being tomorrow.