#Shadow saying i cant access account

94 messages · Page 1 of 1 (latest)

humble narwhal
#

Hi so my shadow was working perfectly fine yesterday then when i get on and log in today it said "you cant access your shadow for now" with the error code G- 403. I then logged out then when i logged in it said my account was disabled. Please Help!!

hollow leafBOT
#

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

fallen willow
#

That’s an error code we can’t help with.

high crown
#

same happened to me....support wont reply....submitted tickets 7h ago

high crown
humble narwhal
high crown
#

tried ....now system wont accept any of my payment methods......and support ...still ghosting

gaunt sentinel
high crown
gaunt sentinel
#

Okay, you received the confirmation email saying than the ticket was created?

high crown
#

yeah

high crown
#

24h without reply....

potent plover
#

Sometimes can take longer. Depends on support loads. Weekends do tend to be longer, I am sure you'll hear back soon. Most important part is that the confirmation of ticket opening was received.

high crown
#

24h + is a hefty "takes longer"

tacit rampart
torn compass
#

Same here. Was in my IDE until about 1 AM. Woke up this morning and poof.

#

Won't even load my account data.

#

What ever change happened last night on your guys side also made my account go explody

#

I hope we get a free month over this support wait. I'm going to be asking for one for the consistent downtime and problems I've had the last week which has made the service next to unusable

#

I have not had a good service experience since the maintenece downtime we had a week and a bit ago. It has completely degraded what I liked about shadow

stuck moon
#

same here

torn compass
#

Genuinely no excuse. I left em this on my ticket because the down time has made it barely usable the last couple of weeks. Soon as I get connection stability poof, now there's a different issue. Cmon shadow. Smdh

Screenshot_20230805_104454_Gmail.jpg
#

I'm on stable launcher. Not beta or alpha.

#

Stable should work. It hasn't.

#

If it's not one thing it's anorher and it's trying on the patience to wait a week to maybe get a stable connection a few times.

#

My internet is faster here than at my previous location and I'm right next to one of shadow's datacenters in Portland. -.-, im on a 1gbps (866 to 1gbit up/down) fiber line, there's 1ms latency if it works. At all.

stuck moon
#

same.

#

it crashes hard

#

you guys could at least update your statuspage according to this problem.

potent plover
#

This is Community based Support. Saying "You guys"?

hollow leafBOT
#

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

stuck moon
#

and the support does not much it seems

#

welp

#

this discord needs at least some higher level techs or someone else that can let them know that something isnt right

potent plover
#

We do inform Shadow Staff if people are reporting the same thing en mass. When it hits around 10+ for the same issue we do so. Opening tickets with support is the best thing people can do.

stuck moon
#

not gonna lie this screen is enough to let any technician jump on his chair

firefox_LGxiZsa1JG.png
calm pecan
#

what is that?

stuck moon
calm pecan
#

that?

stuck moon
#

but yes

calm pecan
#

okay

torn compass
#

Oh my God

#

Internal server error when loading resources

#

Api outage or broken links in eu region

#

The polyfil js and Facebook blocks can be safely ignored. Those are just an ad blocker and your browser.

#

They didn't gulp polyfil with an appropriate map file for symbols. Installing redux should clear those two warnings.

#

AudioContent being blocked is a Browser permission issue and Client side. Those are your problem, koll

The 500 internal server errors are definitely shadows issue, though

#

Seems like possibly login api took a poo

torn compass
#

Insecure GET? Have to be kidding me

fallen willow
#

G-403 means that the user account is restricted. That’s why I mentioned early on in the thread to contact support. They can give the reason.

torn compass
#

Has the site had a security audit recently? Sorry for going off topic on this thread but damn!

#

Those tokens should not be readable ....

stuck moon
#

not 100% sure about that tho

#

but either way someone should tell them.

torn compass
#

I mean for as long as your current session lasts you could be hijacked. Middleman with your token and user agent string can make arbitrary api requests.

Short translation: bad!

#

Yeah it should be going in POST in json over SSL at the bare minimum

#

Plain text tokens. Whoops

#

Good eye. Report that to support please.

#

As a security concern

#

Do the white hat thing. They need it.

calm pecan
fallen willow
#

The only time I’ve seen people mention that error is for an account suspension for a reason like bypassing the idle timer, getting a DMCA notice, etc.

calm pecan
#

What is a DMCA

#

And bypassing idle timer

#

I dont think I have that error, it just says something went wrong

fallen willow
#

Digital Millennium Copyright Act notice. Sent out for infringing copyright usually by torrenting.
Idle timer is the timer that turns off a Shadow when idle, using a mouse clicker to keep a Shadow instance active is an example of an idle timer bypass.

calm pecan
#

Well I dont do "torrenting" I just download MSFS 2020 from xbox app which i purchased a few days ago

torn compass
#

I have to report that as least as far as stable launcher is going rhat works now.

#

I still can't see my account details. But I am in my shadow.

#

I'm going to have one of my artists try now. But he is unable to see his account screen either.

#

From the shadow. The account doesn't work yet but the shadow does.

calm pecan
#

Exactly the same here

calm pecan
#

Our website is currently experiencing too many simultaneous connections and cannot access your request at the moment. Shadow apologizes for the inconvenience and advises you to try again in a few minutes.

versed fox
#

Can someone from Shadow Support please get in touch with me? I also submited a ticket on the website.

calm pecan
#

Why havent they noticed yet

#

doesnt make sense

cyan oriole
#

Because it's Saturday night ?

cyan oriole
calm pecan
cyan oriole
#

Yup. But probably not at night.

torn compass
#

Yes people are robots and must work 24/7. cracks whip

#

Kidding.

#

Honestly? Id rather have a m-f team that can speak my language and deal with me properly than a third party team from God knows where dealing with the weekend

#

Cable providers sre notorious for doing this if you call after hours and that's why they suck because isp issues love to magically happen on weekends when I need the puter and ain't at work xd

fallen willow
cyan oriole
#

Yup, just saw.

#

My bad, they do have techs working at night. Kudos.