I need you to move my shadow to another server

[swift kayak]

I need you to move my shadow to another server, cant use my logitech gear with 42 MS, got 1000/1000mbit. Worked before when i used shadow, but now the location is further away this time

[cerulean trout]

This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

• From your account page, click Support: https://eu.shadow.tech/account/
• If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

[waxen wind]

Hi, contact support

[swift kayak]

@waxen windDone a ticket, how long does it usually take to get an answer?

[waxen wind]

Hi, it takes between some hours or 1 day

[leaden socket]

Try doing a bufferbloat test, like from the waveform website. Itll measure how well your system queues packets. Often big pipelines means big queues and without a manager it will not prioritize properly

[swift kayak]

Thanks @leaden socket how do i do a Bufferbloat test? url to waveform website?

[leaden socket]

I cant link urls but google waveform bufferbloat, its like a speed test, but monitors your latency both under load and no load. This will stress your router/path and show any poor queue management