experiencing audio input issues | Shadow (ENG) | Page 1

peak kestrel Jul 8, 2023, 11:41 PM

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Anyone had problems with input audio issues from the headset? Says my headset/mic is plugged in but other people can’t hear me but I can hear them? Any solutions, ideas??? #🔧┃known-issues

fringe lily Jul 8, 2023, 11:44 PM

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Click here and scroll to the bottom. Have you already tried the steps?

https://help.shadow.tech/hc/en-gb/articles/360017466214-How-to-Connect-a-Microphone-to-Shadow

Shadow - Support (EN)

How to Connect a Microphone to Shadow

Shadow is compatible with most microphones. To enable the microphone feature, use the Quick Menu, Settings, or turn on USB peripherals. Make sure to Test Your Microphone on Shadow once you've finis...

peak kestrel Jul 9, 2023, 2:29 AM

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peak kestrel Jul 9, 2023, 2:29 AM

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fringe lily Click here and scroll to the bottom. Have you already tried the steps? https://...

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cobalt wedge Jul 9, 2023, 6:44 AM

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peak kestrel

Hi, have you tried clicking on restart and waiting to see if it fixes?

peak kestrel Jul 9, 2023, 8:04 AM

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cobalt wedge Hi, have you tried clicking on restart and waiting to see if it fixes?

Tried that also jus returns to the same message

dusk blaze Jul 9, 2023, 8:09 AM

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If it keeps not installing you will need to reach out to support via your Account, go to the help panel of the app to send logs first then include that code given in the ticket explaining your Shadow will not update no matter how many times you restart the update process.

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Shadow Support:

From your account page, click Support: https://eu.shadow.tech/account/

#experiencing audio input issues