Was able to use for a couple hours, now it will not start at all. | Shadow (ENG) | Page 1

somber basin Jul 4, 2023, 6:32 AM

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I can't describe how elated I was to finally play Diablo 4. I played an hour, maybe two before I had to run an errand for the wife. Upon coming back to the machine, shadow will not start. I can see through the launcher that it's hung on a BSOD. Please help. I've waited so long for this.

latent palm Jul 4, 2023, 6:39 AM

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Happening to me

dull sluice Jul 4, 2023, 6:45 AM

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Oh that's not a BSOD. That's the bootloader.

latent palm Jul 4, 2023, 6:46 AM

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huh

dull sluice Jul 4, 2023, 6:46 AM

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Try shutting down, if it doesn't succeed in booting after waiting for 20 minutes with Shadow shutdown, then contact support for a bootloader repair.

latent palm Jul 4, 2023, 6:46 AM

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tried that

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ok so shut down wait for 20 then try

dull sluice Jul 4, 2023, 6:48 AM

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Yep, send the shutdown, close the client, wait 20 minutes, open client, try again.

latent palm Jul 4, 2023, 6:48 AM

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ok

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and my shadow is like buggy but i have good wifi do you know a fix

dull sluice Jul 4, 2023, 6:49 AM

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Once you get your Shadow running, make your own thread, and I'll send you some instructions when I wake up. It's 2 am here lmao

latent palm Jul 4, 2023, 6:50 AM

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ok same ill just sleep then wake up and make a thread

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who do i message if it doesnt work

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@dull sluice still dont work

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split reef Jul 4, 2023, 7:19 AM

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That's all that is about.. Well as well as all the other planned maintenances. If there were any active maintenance that wasn't planned, you'd not be able to even get as far as booting up.

split reef Jul 4, 2023, 7:20 AM

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latent palm who do i message if it doesnt work

From your account page, click Support: https://eu.shadow.tech/account/

latent palm Jul 4, 2023, 7:20 AM

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ok

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then what

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ok contact the support team

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is there a way to change the email to my shadow

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ima just sleep and hope it works when im up

somber basin Jul 4, 2023, 7:49 AM

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So for my issue, please just factory reset it. I will not miss anything !

somber basin Jul 4, 2023, 7:51 AM

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somber basin So for my issue, please just factory reset it. I will not miss anything !

@split reef if you're still around i don't need anything but a factory reset..

slender lindenBOT Jul 4, 2023, 7:55 AM

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You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

dull marsh Jul 4, 2023, 11:51 AM

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I had the same issue beginning last night, but even after reset i've got the same issue today. I've opened a ticket with support for the issue.

latent palm Jul 4, 2023, 3:39 PM

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but ill lose everything

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same issue same happening

distant relic Jul 5, 2023, 9:42 AM

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somber basin <@103028542232604672> if you're still around i don't need anything but a factory...

You can do it on your user panel

distant relic Jul 5, 2023, 9:43 AM

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latent palm but ill lose everything

Hi, contact support and see if there is an alternative solution so you don’t have to factory reset

#Was able to use for a couple hours, now it will not start at all.