Shadow won't connect and keeps giving me this error

[quasi gust]

It won't load and I just bought it today..??

Is shadow down in the EU area?

[half zephyr]

No it's not down.

Which OS do you have?

[quasi gust]

Windows

[quasi gust]

I live in denmark

[half zephyr]

Still G-101?

[quasi gust]

Let me try again

It is down?

[half zephyr]

No.

Click start

[quasi gust]

ok

Its stuck on this page

[half zephyr]

Just give it some time

[quasi gust]

The same thing will probably happen again with the error

Look

New error ???

[half zephyr]

Okay L 104, Click turn off Shadow, wait 2-3 mins after says Shadow is off then retry.

Do you have any 3rd party anti viruses or firewalls?

[quasi gust]

Maybe I should reinstall?

Yes

But i deleted it now

I think it was blocking the program for installing

[half zephyr]

Okay well do the shutdown and wait a few mins then retry

[quasi gust]

I already did try to shutdown the antivirus

Also restarted my pc

[half zephyr]

I meant the Shadow.#

Like it says. Turn of Shadow.

[quasi gust]

I did but will try again

Maybe I should reinstall the launcher

[half zephyr]

if still no luck, download the Beta client and try that

Reinstalling the app won't change this outcome

[quasi gust]

Where can I find the beta app

[half zephyr]

Downloads section of your account webpage

[quasi gust]

o k

I will try the beta version

I really don't know what to do

@half zephyr

[half zephyr]

Means update failed on your Shadow. Click continue see what happens. If this is the first time your booting into Shadow, it could have been a dodgy set up.

[quasi gust]

Now it says the same error again

[half zephyr]

Did you choose Game Ready or Custom set up?

[quasi gust]

huh?

[half zephyr]

When you ordered.

[quasi gust]

I ordered the power upgrade

[half zephyr]

Wasn't the question I asked but okay 😄

[quasi gust]

Hold on

[half zephyr]

Gives you the option of what sort of Windows you want.

I guess if you didn't change anything then you didn't go custom.

[quasi gust]

I choosed that one

[half zephyr]

Yeah that's not that I mean

Anyways. Seems like you need to reset it.. Go to the help panel (?) and issue a shutdown.

Close the app and go reset

[fervent shoal]

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

[quasi gust]

I'll try

Should I install the normal version of the app again ?

[half zephyr]

If you want, didn't need to uninstall it..

[quasi gust]

I resetted

[half zephyr]

But leave it closed for the next hour while the reset happens.

[quasi gust]

Whats the point of resetting may i ask?

[half zephyr]

Cause it wipes the C Drive and reinstalls windows.

[quasi gust]

How long does it take?

[half zephyr]

I said.

[quasi gust]

1 hour

[half zephyr]

Yes

[quasi gust]

alright

What if it still didn't work after the 1 hour and reset?

I just bought the product today and nothing worked for me

Been struggling for hours to launch into the cloud pc but unfortantly it didn't work for me

@half zephyr Where can I check which data center im in?

Btw it keeps giving me the error L-104

It works on my phone but not Pc

[tribal coral]

Hi, there is a maintenance since yesterday so it can be the reason why it’s happening that for you…
Contact support

[half zephyr]

Support yes, maintenance no, the maintenance is very short 20-30mins max till the next day.

The fact it works on phone and not PC is odd though, maybe a 3rd party antivirus or firewall blocking it.. I dunno. Support would have to look at the app logs.

[quasi gust]

@half zephyr Should I factory reset my pc?

[half zephyr]

No, shouldn't need to, if you don't have any 3rd party anti virus software or firewalls and the issue is still persistent.

Use the app to send logs to support, open a ticket with support, explain the issue (add screenshot of the app with error code) then include the logs code, the date and your local time.