#“Connection Failed”

63 messages · Page 1 of 1 (latest)

novel flame
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hello?

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<@&523903000301797399>

dense ridgeBOT
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@novel flame Please don't mass tag, unless an absolute emergency. Thanks.

novel flame
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Post a screenshot of the error.

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Is this after you log in or before?

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when i try to login that happens

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Did the browser page open ?

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yes

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So after the login screen on the browser?

novel flame
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Resync time.

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already done that

thorny delta
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have you tried disabling windows firewall (I know it isn't the safest thing but it could be blocking the connection) or running shadow as admin?

novel flame
novel flame
novel flame
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You let your browser open the application or link right?

novel flame
thorny delta
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do you have the right shadow downloaded (64/32 bit?)

novel flame
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yes x64

thorny delta
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have you tried shutting down all processes related to shadow in task manager?

novel flame
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Do you have a McAfee security suite on your local computer ?

thorny delta
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This new update isn't good at all

novel flame
thorny delta
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Somebody did not code it right or somethin

novel flame
thorny delta
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well, decently new

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either way I had to wipe my shadow clean to get past a L-104 error
(and I had to have staff wipe it locally)

novel flame
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they js need to make it where u can login through app

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not through the browser

novel flame
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Anyway, you tried everything I can think of. Contact Shadow support.

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okay thank y’all

thorny delta
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do you use wifi or ethernet?

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vpns?

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try going to "C:\Users\ (windows username) \AppData\Local\Programs\shadow" and running "Uninstall Shadow" (no spaces between Users\username\AppData)

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then reinstalling shadow

novel flame
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i’m trying that now

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didn’t work

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man ts is frustrating

novel flame
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@calm umbra do you know?

calm umbra
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Let me read

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Have you tried the beta client?

novel flame
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yes

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i have the power if that’s the issues

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i’ve used regular shadow before and it worked fine

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but it’s working fine on my phone so i’m not sure atp @calm umbra

calm umbra
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Honestly it's something the PC is preventing or some setting it stopping it from making a connection. Normally switch to the beta client helps. Also uninstalling and reinstalling helps too.

novel flame
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okay i’ll keep trying

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i’ve just been so frustrated because i spent 50$ on this

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😞

calm umbra
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I understand, If you can send a email out to support to see if they may know the reason.

novel flame
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i have and i logged in on my phone and they said Great News you logged in can you confirm

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like no i need help on my laptop like the support ticket said

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they aren’t helping saying i did some maintenance and you should be good

novel flame
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I found the solution

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reset your PC and sync your time 3 times @calm umbra @thorny delta thank y’all

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like drive wipe it and everything

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@novel flame thank u

novel flame
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ShadowPC or Local? Glad you got it working though.