update says: "switching to OFFICIAL version" and does not go away no matter what

[undone veldt]

i have tried deleting it and redownloading it,

fully resetting it and everything else but nothing works

fully resetting gives an error

and the support team does not help since i have sent a ticket like a week ago and all the replies i got were completely useless

[random basin]

For the full reset, you need to turn off Shadow first.
If you see an error, it means that your Shadow is on. To Close Shadow Virtual Machine, if it's open....

[stone knoll]

Please access your help menu :grey_question: then scroll down and hit Shutdown Shadow, then wait 2-5 minutes and restart your client to resolve your issue http://botrexford.shdw.info/reboot.gif

[random basin]

And after it, you can reset from your Account page

[stone knoll]

You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

[undone veldt]

yeah thanks sorry i forgot to remove this. i tried all of that and i FQd it and etc

but eventually i deleted it completely and did the reset

which fixed it