so i sent a support request on the shadow.tech website (as a registered user), put my email in and everything, sent it. i haven't received a confirmation email that they received it, i waited a day, and still - my emails are empty. does anyone know if this is normal or not?
#support not working
open grove
leaden hedge
so i sent a support request on the shadow.tech website (as a registered user), p...
Hi, it’s strange…
Have you checked the correct mail? Also have you checked spam box?
open grove
Hi, it’s strange…
Have you checked the correct mail? Also have you checked spam ...
Yes, correct email, no spam
paper tendonBOT
This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
- From your account page, click Support: https://eu.shadow.tech/account/
- If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form
coarse ember
Use the second link if you didn’t get a reply with a ticket #
open grove
maybe they dont support my email provider?