#shadow won’t start (L-104 error)

1 messages · Page 2 of 1

silent dagger
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Basically, my shadow works perfect for 1 hour every time. Then the session freezes. I attempt to refresh using the overlay, doesn't work, just refreshes forever. I close the client and try to rejoin, and I get L-104. Problem is fixed by force shutdown in the help section of the launcher

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My zone is DC

fervent pulsar
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Lucky you I can’t even access mine lmao

vivid ravine
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see i use OVH and they do this every once in a while

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some kinda ddos or hardware failure mess the dc im in up. so it may be some kinda ddos or something who knows. our site gets heavy ddos sometimes too

fervent pulsar
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Why is your site giving heavily ddosed

silent dagger
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I really don't think this has anaything to do with DDOS lmao

fervent pulsar
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Who have you pissed off

fervent pulsar
silent dagger
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Shadow would have robust DDOS protection and they would also be aware this was happening and just tell us

fervent pulsar
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Haha packet send go brrrr

vivid ravine
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shadow use ovh @silent dagger same host i use and same GPUs

silent dagger
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I'm confused what that has to do with DDOS

vivid ravine
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i mean OVH could get ddosed and cause issues. like they put us in a mitigation zone

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its prob no ddos but it could be. been a huge prob for us

silent dagger
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Shadow uses a 3rd party to hose the VMs?

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host*

fervent pulsar
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I don’t think so

vivid ravine
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ye they use ovh to host everything the whole stack all ovh

silent dagger
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I was under the impression they housed all the servers in their own facilities

fervent pulsar
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Yea

vivid ravine
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check the IP address then

fervent pulsar
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They own their own data centers and everything

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That’s rather interesting they would use an OVH

vivid ravine
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im 99.999% sure they use ovh. i forgot where i learned

ripe elbow
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Makes 100%.

vivid ravine
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Shadow.tech is a cloud computing service developed by the French company Blade that was acquired by OVHcloud founder Octave Klaba in 2021

ripe elbow
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Shadow doesn't own any hardware.

fervent pulsar
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I see

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That’s rather interesting indeed

vivid ravine
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Octave is cool

ripe elbow
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The CEO of OVH is the owner of Shadow.
But both are separate entities.

silent dagger
ripe elbow
silent dagger
ripe elbow
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Yeah.

vivid ravine
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i meant the issue with all the dc at the same time having technical concerns @ripe elbow

fervent pulsar
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@ripe elbow is that because they went bankrupt before and just got bought out or smth

vivid ravine
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not a lot of stuff does that maybe a cross deployment bug

fervent pulsar
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is there lore here, if so tell 🙏🗿

vivid ravine
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and DDOS, is the other thing

ripe elbow
silent dagger
# ripe elbow Yeah.

Well I literally get error L-104 when attempting to reconnect when it happens and that's what this thread is about

vivid ravine
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Oh, it a VM emulation error

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Well that explains it

ripe elbow
silent dagger
vivid ravine
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just speculation @silent dagger , its not DDOS if they have a software update / repo corruption issue up stream issue. those are common

fervent pulsar
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Have they fixed their driver problem yet?

silent dagger
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Idk to be honest. Just annoying that it works for 1 hour then freezes lol.

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but no freeze yet since i switched to ipv4 mode so we will see

fervent pulsar
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I’ll try IPv4 mode see if that works

vivid ravine
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im just speaking from my exp of using remote nodes. like, we would have it work for an hour then ddos attack like a 200gbps attack. the entire machine stops responding. eerything.

silent dagger
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I have heavy doubts because my adapter doesn't even use ipv6

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the ipv6 checkbox is literally unticked

fervent pulsar
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Hmm

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Say what type of internet are y’all guys using

vivid ravine
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mine is terrible. like 20mbps / 1mbps

silent dagger
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just cable internet

fervent pulsar
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Like cable or satellite

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is what I meant

silent dagger
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i have 100 mbps

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ish

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my ping isn't great for shadow

fervent pulsar
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Lol

vivid ravine
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mine is a DSL phone line

silent dagger
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I average around 40 - 60 ms

vivid ravine
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around 50-70 for me on to shadow

silent dagger
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but i've gotten used to it and I actually don't mind

vivid ravine
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its frustating a lot of times not gonna lie takes 2-3 secs to respond LUL cuz im on a wifi and that slow connection

silent dagger
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damn

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I'm using a 30 meter ethernet cord

vivid ravine
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im ok with it. these shadow boxes are not for gaming. for AI stack an quantum dev

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so if i have to fight the node a bit its ok

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the a4500 is a beastmode gpu

silent dagger
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yeh

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I have no idea what an AI stack is

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but I use mine for stable diffusion sometimes

vivid ravine
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yea thats ai stack stuff

fervent pulsar
vivid ravine
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Big ole honkin models

silent dagger
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hell yeah

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that's why i don't wanna format my shadow

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400 GB in ai models

silent dagger
vivid ravine
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i have custom models im devin an i do chatgpta alpha dev rn so its great using a shadow my model dls in seconds, on my home pc takes literally 5 hours

wraith pawn
silent dagger
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using chatgpt for coding you mean?

fervent pulsar
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Why didn’t AK respond 😡😡

wraith pawn
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He answered

fervent pulsar
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Oh

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Bet

wraith pawn
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Yes, Blade went bankrupt, and among the reasons, it was also for the unaffordable/ non profitable price, which was too low, to keep the servers running.

fervent pulsar
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Yes yes

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I remember that, the comeback was insane

wraith pawn
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15€/$ ( 12£ ) month was crazy too low, for a Windows 10 with p5000 Gpu etc..

fervent pulsar
wraith pawn
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For us was good, but not for them, in fact they had problems to create accounts, because the servers were too few etc.... . That's why now the reason why, in North America, there's no more Ultra and Infinite tier. They basically sent it back..

About Euro, yes, we are paying quite a bit more (houses, fuel, food, electricity ).

silent dagger
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shadow still kicks me out after 1 hour of use every time

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lol

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well, roughly. I dunno if it's exactly an hour each time or not

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same issues as I said before still. everything works perfectly, then after a little while the stream freezes and kicks me out and can't be rejoined. have to force shutdown every time and power it back on, then rinse and repeat. I get like 45 mins of use every time i force a shutdown

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It's confusing to me that everything works fine, and then after some time, it just doesn't

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I'd say no one can help at this point because i already tried safe display mode and ipv4

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It's bizarre to me that no one else is describing my exact issue. Most can't access their shadow if they are having a problem at all

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But with my problem, I can access my shadow fine. But only temporarily.

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at this point I think my solutions are to factory reset my shadow (which seems to cause more problems for some) or just wait until they release an update and hope that fixes it

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It bothers me that my problem seems unique to me but I've done nothing different than most. I installed the "official" shadow update when it was prompted. It originally gave me problems, but after restarting a few times it installed fine. My shadow worked fine for a few days but then developed this new problem i think around july 10 or july 11.

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the new problem being the one i've described in this thread a few times, where shadow works fine for 1 hour-ish every time and then freezes and can't be rejoined, thus requiring a forced shutdown to fix things

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important to note L-104 is experienced when attempting to rejoin the session that is frozen

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please do let me know if anyone else has experienced my exact case, because so far ive only seen people who can't access their shadow at all

fervent pulsar
silent dagger
# fervent pulsar This is cap

What the hell is cap? If someone else has this issue please show me because last time I brought this up I was told people can’t access their shadow at all, unlike my case.

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Also “cap” is such a zoomer thing to say. Provide some insight if you’re going to reply

silent dagger
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If you’re claiming L-104 is cap then you’re just dumb because I can record a video of it happening lol

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If you’re claiming cap on no one else having my exact issue, I simply said I haven’t seen anyone else with my issue. Never claimed they didn’t exist. That’s why I said “let me know” if anyone has experienced this exact case

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Basically you’re wrong no matter what. It’s kinda simple

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If someone else has experienced my case, then you can simply inform me by saying “people have experienced this” and point to the chat logs

silent dagger
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Sorry but it's a bit irritating when I'm trying to get input on an issue that I believe to be unique to myself and trying to share as much information as possible. Then you just come along and mindlessly say "cap" without providing any useful input.

distant thicket
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Agreed, @fervent pulsar Please if you don’t have anything useful to add to the issue, please refrain from commenting. Thanks.

silent dagger
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Interestingly enough, the issue hasn't happened to me this morning....so perhaps something changed. I'm not really sure. I'll update if it happens again.

fervent pulsar
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Damn slaughtered while I was sleep and wasn’t able to defend myself great

fervent pulsar
# fervent pulsar This is cap

Anyway to add on, L-104 shouldn’t be what you said it was, “by attempting to rejoin”, since a lot of people cant actually join the session in the first place, now my claim to you is why mislead that by giving false hope by saying it’s when people “rejoin”?
Obviously I should have added more detail but that was kinda late at night and I was asleep back then so my bad

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Also like insulting me with like 4 sentences is not the move man and that honestly kinda hurts ngl, but it’s whatever yea? @silent dagger . I want to add that L-105 shares the same name, but it’s the same thing with session_regiestered, the fact of the matter is it’s not a problem with rejoining, unless the support told me wrong?

fervent pulsar
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Also L-104/105, is most likely the underlining issue with Shadow Partial Service Disruption, as the fact of the matter is, it’s been an issue for many people , which is update problems, as if Shadow can’t install the necessary components for the app then of course it’s streaming would break down right…?

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But that’s just my input of course, what do I know, I only have a thread with Shadow Support that spans now 30+ messages

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Also if your issue is zoned to DC as I recalled, I’m actually sure it’s fixed considering Washington just had to fix, and prolly fixed its issues alongside it. (For something else), Also I Wana add something else, why don’t put that when you say the same case in the same sentence it woulda stop my “cap” message, and better content, when I saw that message I just saw you claiming a false thing

silent dagger
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You must have missed the part where I stated I was concerned my issue is unique because I saw most people can't connect to their shadow at all and my situation is different because I've always been able to connect to mine, abelt temporarily

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Nonetheless the error I receive is L-104 so you're just wrong and that's all there is to it.

fervent pulsar
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I want to acknowledge the fact that I stated the fact of you connecting your case to your CASE, in my last sentence and that all of this coulda been avoided if it was linked to the message talking about it rejoining.

silent dagger
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Also, the issue has happened to me again this morning, and I have forwarded the logs to support.

fervent pulsar
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I also want to add the fact L-104 could well in fact happen for more than one reason, yet the main issue stems from it being the fact it’s update problems for most

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And if you haven’t considered that for being the issue for you? Considering you have to get kicked out first right?

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How can you rejoin a “frozen stream”, without being kicked out first

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That’s what’s confusing to me, so as the “imbecile”, I am please explain.

silent dagger
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We are having this conversation because you claimed I said something false. I never stated anything false. I was quite clear that I received error L-104 when attempting to reconnect. That's what happens TO ME. I never said anything to give people the impression that's a common issue or an issue happening to anyone other than me. In fact I invited people to please show me if it's happening to other people because I would rather it's a common problem.

fervent pulsar
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Ok point acknowledged and I already said my input on it. Now explain to me.

silent dagger
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If I then try to relaunch the client I receive error L-104

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Not sure where your confusion is coming from. You're an imbecile for writing cap.

fervent pulsar
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So much things can be explained with context and words wouldn’t be needed

silent dagger
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I gave a lot of context for my situation already

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My initial message was simply to reach out to see if anyone else had my situation as well

fervent pulsar
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But if you recieve L-104, after a frozen stream. Wouldn’t you want to counter act the fact your stream is frozen?

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What is breaking down your stream should be a better wuestion

silent dagger
fervent pulsar
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Not the error code that’s after you try rejoining the stream

silent dagger
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I assumed the two were related.

fervent pulsar
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Because if you could fix your stream so it doesn’t break then you wouldn’t need to rejoin…

silent dagger
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I think you aren't understanding the situation

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Whatever is happening to my shadow is nothing on my end.

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My stream freezes because of something wrong with my shadow

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I have been a shadow user for 3 years and never had any issues until the last week.

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I started to have the issues I describe around the same time everyone else was unable to access their shadow

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As I said, I have always been able to access my shadow

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You're just grabbing at straws trying to defend your cap statement, but the reality is I never said anything false so you were just wrong and that's that. 🤷‍♂️

fervent pulsar
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Interesting, ok let me reach out to support with it, also kinda weird to mention 3 years but not joining any community until just last year. I still think this is update problems as it includes the drivers of said “Shadow PC”, and it still not being updated can mean big deal, Also your so obsessed with being right for what, so your insults can hit harder or something?

silent dagger
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Need a screenshot of my account page smartass?

fervent pulsar
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Don’t care I believe you

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But the fact is I still think it’s the update issue

silent dagger
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I was kinda under the impression whatever problem I'm having is related to the problems everyone else is having so I was hoping the patch that is coming might fix it

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nonetheless I sent logs to them when it happened this morning and described my experience in great detail

fervent pulsar
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How long did you last this time tho

silent dagger
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almost 90 minutes

fervent pulsar
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Ok

silent dagger
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the longest i've ever lasted in the last week

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it seems to range 30 - 90 minutes

fervent pulsar
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Ok, I’ll talk more calmly now, considering the fact this died down, here’s why I still think it’s the update problems and why it should work for your set as the fact of the matter is, Shadow L-104 happens when it can’t receive the stream, so if it’s drivers aren’t working properly it’s likely so the fact that it could be incompatible with whatever OVH is using to host Shadow, or the fact if verison mismatch with the launcher I could see why that should make the streaming worse, so if your stream is “freezing”, it’s most likely your Shadow PC itself crashing that’s my theory

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So I think you should reach out to support about why your shadow could be crashing which you likely done already

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Your case is just different because your shadow doesn’t crash immediately after the fact it starts launching and lasts for a little

silent dagger
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yeah the periodic aspect is just a bit confusing. I wonder what is different about my situation that allows me to use my shadow at first

fervent pulsar
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But that could make the issue worst

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I’m unsure what drivers Shadow is using but I know they are using Nvida still

silent dagger
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i'll wait for support just in case the newest nvidia is wildly different or something

fervent pulsar
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I think this is all going away soon tho

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Considering the fact maintenance is starting tommorow

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Wont be able to use Shadow for a couple days to weeks I assume

silent dagger
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damn really?

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I'm pretty sure maintenance has been happening technically already

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actually nvm

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I see now 1 day until

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woops sorry

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didn't know I couldn't say that

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Anyway that sucks

fervent pulsar
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Yep

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At least I’m getting refunded for my time

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It’s unfortunate to buy one of the last slots to not be able to use it

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Hope u can do the same

strong bluff
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Hi i have the alpha role

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but how do i run the alpha one

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@distant thicket im no able to connect to the alphe

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its giving me the same thing as regular shadow

azure onyx
distant thicket
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Side note - Not that you should be tagging anyone, unless you’re already in conversation with them. Or something needs moderating.

silent dagger
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Well guys I'm back and I'm sorry to say but the shadow team is kinda useless sometimes

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They have been suggesting fixes to me that don't even make sense from a technical standpoint

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Still experiencing L-104 after using my shadow for an hour, every single time. My shadow performs perfectly until the crash happens. The team wants to suggest that it's my specifications or outdated hardware, but I have explained to them numerous times the exact same error happens even when I use my iPhone to connect to my shadow. I have also told them I have been using shadow on the same hardware for 3 years.

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They are grabbing at straws just because my hardware is below minimum requirements, but I say the minimum requirements are BS. I've been using shadow with 0 performance issues. I even showed them that the client is able to achieve stable 240 FPS in games that support it, even tho my hardware is very old, just to show them it's indeed not a performance related issue

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I also don't understand why they think my outdated hardware would be causing L-104 because generally speaking, if your performance is lacking, it doesn't create errors. It just creates a poor quality experience, bad client FPS, laggy stream, etc, and none of those things have ever happened to me.

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The thing is, once my session freezes, I am unable to re-join my shadow session EVEN from another device entirely. It freezes on other devices as well.

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So I know for a fact it isn't my specifications

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On top of that, one of the shadow team members claimed "I also see that you're running the Shadow stream at 240Hz." But there's no such thing LMAO. my overlay said 240 FPS so she asssumed I've somehow set the entire stream to run at that framerate......my overlay only said 240 fps because I was running a vampire survivors-type game....which has a native fps of 240 and the client adjusts the framerate according to what you are playing

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It frustrates me that I feel like the team members don't know how their own software works

distant thicket
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Just to chime in on the whole 240fps thing. That could cause issues and crashes if your device cannot decode at 240. If your display is 60Hz you’re better off capping games to 60 for a better experience.

Not that I’m saying this is the cause, just that it does cause issues for people.

silent dagger
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They even told me to set an FPS limit on my client, but to be honest that doesn't actually do anything? my client fps still goes above 30 and dynmically changes to different numbers according to what I'm doing, even with an fps limit of 30 set

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dynamically*

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I set an fps limit as she suggested

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but when I open vampire survivors games my fps still goes to 240 fps

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because that's how those games run

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Maybe I need to restart my shadow for fps limit to work

distant thicket
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Tried the Limited frame rate option in Video & Display? That should cap the stream fps completely

silent dagger
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but I did it while my shadow is powered on. I just closed my stream and set the option

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then reopned the stream

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the fps shown in the shadow overlay is indeed client FPS right?

distant thicket
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Yes that’s the stream fps. If capped the game fps should be irrelevant and steam should match what is limited to.

silent dagger
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Nope. It isn't doing that

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But like I said I may need to restart my shadow for that to take effect idk

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Either way the whole FPS thing isn't related to the issue as I said tho

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I'm normally not playing games when the problem happens, so no high framerates anyway

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If I'm just on discord or something the overlay says 55 - 60 fps

distant thicket
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Righto, well thing with first line support everywhere they have to go through all the basics. Which ofc can be frustrating at times, they’re not meant to be knowledgeable in the software like developers are.

silent dagger
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Of course. I appreciate their effort. It's just frustrating when they try to lean on my old hardware being bad, when I've told them it happens from my iPhone

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It just kinda feels like.....they got no idea so just grabbing for answers haha

distant thicket
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Hmm, is this something that’s happened after a reset too?

silent dagger
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Like a full reset of my shadow? I've never done that.

distant thicket
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Yeah. Might be worth it then.

silent dagger
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Yeah I was thinking about it. Just a bit nervous cause I've read people having issues post-reset, and sometimes new issues

distant thicket
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Naaah.

silent dagger
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You think it might be a safe bet?

distant thicket
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Resets are there for when no other fix works.

It wipes the C Drive, reinstalls windows and whatever the latest Shadow component versions are.

It cannot cause more issues, granted you might have to go through the steps of activating the windows. That’s it.

silent dagger
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I might do it tbh. 400 gb of ai models down the drain but I can get them again

distant thicket
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Additional storage is left alone fyi.

silent dagger
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wait really?

distant thicket
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Yep.

silent dagger
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it only wipes primary drive?

distant thicket
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Indeed.

stray carbonBOT
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You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

silent dagger
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I'm definitely doing it then. Does it normally take more than a day?

distant thicket
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Usually just leave the app closed for about an hour and it’s done sometimes it can take more depending on datacentre loads. But an hour is the average.

silent dagger
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Okay cool. Good to know. Thanks for the info man. I'll be resetting my shadow now.

silent dagger
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Hey, reset my shadow and back

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One thing I forgot about was windows 11. I wasn't expecting that but it's okay! I should eventually make the switch anyway

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so I've now gone from windows 10 to windows 11

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I hope windows 11 is mostly stable on shadow at this point

strong bluff
silent dagger
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Back and wanted to confirm I have no frozen or crashed and it has been nearly 2 hours

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things are looking good

fervent pulsar
fervent pulsar
silent dagger
fervent pulsar
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Ir was likely something that you installed then you would think

silent dagger
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after arguing with support for a while about how my laptop sucks too much to use shadow

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after me telling them i used it for 3 years

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lol

fervent pulsar
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Hm hm

silent dagger
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shadow can run on some real garbage. you'd be surprised.

fervent pulsar
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Yes yes I know

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It can run on a Samsung flip phone you know?

silent dagger
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LOL

fervent pulsar
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And I’m not even kidding you can see in #💻┃shadow-setup-pics

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Just scroll up a bit

silent dagger
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I just saw lmao

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soon even my toaster will run shadow im sure

fervent pulsar
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To be if it good a good wifi connection that’s really all u need

fervent pulsar
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It’s usually like 20-30 unless u run something

wraith pawn
silent dagger
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this is why shadow support made me shake my freaking head

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because I was running Halls of Torment

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it's like vampire survivors

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and by default it runs native 240 FPS idk why, probably because there's so much stuff on the screen and so many projectiles per sec etc

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and I screenshotted my overlay just to show shadow support that my pc can handle the client, even in high fps scenarios (cause the fps changes dynamically as you said)

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and they responded by saying I was running shadow in 240 hertz refresh rate and that was probably causing my issues

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like wth? there's not even a refresh rate setting on the launcher

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the closest thing is FPS limiter

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they made it sound like my shadow is just always 240 fps even on my desktop

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like no bro it's only 240 fps if the game im running is running @ 240 fps

silent dagger
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I'm sorry for ping it just kinda freaked me out when it suddenly said my windows isn't active

distant thicket
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#1117211414029930557 message

silent dagger
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ah yes found it, thx

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resolved

fervent pulsar
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It’s confirmed

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Shadow is rolling out the fix

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I used to pray for times like these

ripe elbow
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Who confirmed you anything about the fix rolling out ?

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Oh, the status update ?

fervent pulsar
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What happened to my meme 🗿

wraith pawn
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And they confirmed also ( as always ), that Shadow staff ( also from support) we still continue to watch us.

strong bluff
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and its pissing me off cuz i havent got one email from support

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Im gonna needa refund for this month ngl

ripe elbow
stray carbonBOT
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This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

strong bluff
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Already did man

ripe elbow
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Do you get the automatic email confirming the ticket's creation ?

strong bluff
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I’ve been in hood for like 7 days

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On hold

strong bluff
ripe elbow
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Don't hesitate to ask them for an update.

As you have the L-104, did you try the IPv4 option of the launcher ? Or did you try to deactivate IPv6 in your local device and see if it's working ?

fervent pulsar
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Bro

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It works for Mobile, my shadow that kept on getting L-104, works for mobile

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I am in the upmost confusion, but this is the first time I accessed my shadow pc since like 20 days since first bought

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Better late then never but damn

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Maybe this is a problem with Ethernet as my pc uses that but my mobile device doesn’t

fervent pulsar
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I can confirm that my Mac also works for Shadow PC

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So for me this destorys the fact it was my Shadow PC in the first place

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It could be Ethernet that’s the issue I might try that

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But Windows is just broken for some reason lmao

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I’m also going to check the versions to see what versions mac is on vs windows

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I do have a feeling that because the shadow Pc stream is more upgraded with pc it has more issues

ripe elbow
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Did you try the display safe mode button?
Did you try the IPv4 option?

fervent pulsar
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But this is the first time I was able to access my shadow

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And I have no idea why my windows client and windows pc cant access it still

fervent pulsar
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Trying Shadow PC Beta might just save you

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it lookin good for shadow pc now trying it

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although my qualioty of shadow kinda doo doo

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screen res, imma restart the strewam

fervent pulsar
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it works after restarting too!

ripe elbow
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where do i get the 6 letter log code?

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RQFJLC

ripe elbow
stray carbonBOT
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This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support: