problem, starting loop un launcher

[humble canopy]

Hi
It’s recommended to not install antivirus on Shadow because they can brick your Shadow PC
You will have to factory reset the machine

[opal depot]

The only thing is to reset?

And I can't restore some files?

[opal depot]

Like, before resetting, take some important files?

[humble canopy]

You can try contact support and explain the problem and try if they can restore some files

[opal depot]

I contactee support but its long to respond oof

But I will wait if needeed

[humble canopy]

So you will have to wait to know if there is an opportunity to restore the files

[opal depot]

I don't now if they can restore files btw

[humble canopy]

They can, but I don’t know if in your case they will be able to do it

[opal depot]

In their site, its says if I installed an antivirus and shadow dosen't start, I need to reset my pc, so i don't think they can restore

[opal depot]

@humble canopy only shadow staff can create an onetime link to restore files?

I found link restore thing

[humble canopy]

Yes, only they can

[humble canopy]

Where?

[opal depot]

When searching "restore" message in the server xd

[humble canopy]

Oh okay, I understand
But yes, only support can generate the link

[opal depot]

Even if I already resetted?

[humble canopy]

No, if you already resetted then no

[opal depot]

oh, rip me

but my additionnal disk isn't resetted so its okay