Shadow PC overscaled on Mac client? | Shadow (ENG) | Page 1

wicked cedarBOT Apr 27, 2023, 2:45 AM

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@limber ravine hit the :grey_question: then scroll down and hit Shutdown Shadow, wait 15-20 minutes then restart your client http://botrexford.shdw.info/reboot.gif

limber ravine Apr 27, 2023, 2:47 AM

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Will attempt that Mr. Bot Rexford. 😉 I'll report back if this fixes the issue.

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So here's something interesting after having Shadow off for 10 minutes. The session started all black again, but after restarting streaming you can see a sliver of blue on the sides of the which is the Windows 10 background. If I press on Start it brings up the Start menu (white on the left) and on the right a tiny sliver of white which is the notification icon.

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Here's the screenshot of Shadow's Quick Menu

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Here's a screenshot of my speedtest

limber ravine Apr 27, 2023, 3:32 AM

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More updates! So apparently after reducing the data usage on my Apple TV it started working randomly. iPad without any changes works as well.

humble pine Apr 27, 2023, 5:54 AM

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Hi, support answered you or not yet?

limber ravine Apr 27, 2023, 1:01 PM

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Hi Azmiko. Sorry for the tardiness of this message. They have responded to me @ 3:04 PST. I was advised to use Display Safe Mode, which I have done previously but forgot to mention, and sadly did not work. Replying to the email as well.

humble pine Apr 28, 2023, 5:50 AM

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limber ravine Hi Azmiko. Sorry for the tardiness of this message. They have responded to me @ ...

Oh okay, I understand
Reply to the email saying than it didn’t work, they will respond you with another solution
And don’t worry for the tardiness of the message

lime halo Apr 28, 2023, 9:44 AM

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There's always another method to reset the Virtual machine

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Since I got this exact problem last month

limber ravine Apr 28, 2023, 2:13 PM

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Reset the virtual machine as in the resolution?

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I have tried to reset the settings, but no success. 😦

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Now am getting Shadow on my Mac starting with 0fps. Heheh

lime halo Apr 28, 2023, 3:45 PM

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limber ravine Reset the virtual machine as in the resolution?

The reset, I mean full reset the Virtual machine

wicked cedarBOT Apr 28, 2023, 3:45 PM

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You can reset your shadow via https://eu.shadow.tech/account/, on the Shadow PC tab > "Manage my subscription" Note: This doesn't clear additional storage and your Shadow PC should be shutdown before resetting.

limber ravine Apr 28, 2023, 4:08 PM

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Oh, already did that. Sadly didn't work. That is where the first picture came from.

sullen lotus Apr 29, 2023, 1:23 PM

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limber ravine Oh, already did that. Sadly didn't work. That is where the first picture came fr...

O..

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Oops. My bad. I was just reading through. I didn't mean to chat here.

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Also what is your resolution

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My MacBook is M2, 2560x1600 or 2880x1800 (according to what Shadow detected)

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Aspect ratio is 16:10

limber ravine Apr 29, 2023, 2:41 PM

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sullen lotus My MacBook is M2, 2560x1600 or 2880x1800 (according to what Shadow detected)

Now that you mention resolution, I will admit I was changing the resolution to the smallest I could see without glasses. I use an iMac 2021 (M1). I never had this issue before. Even after changing the resolution back to the default the iMac suggests (2240x1260) and restarting it does not help.

Edit: Would like to add that I never had this sort of scaling issue since before this Mac update. I think this problem is more common since the removal of "Automatically detect display" removed from Mac client, but not from iOS, and TVOS

#Shadow PC overscaled on Mac client?