reset password not working

[sick oracle]

hello, i forgot my shadow password. i type in my email in the reset password box, it says it sent me email
there is never any reset password email that comes through to my email. i typed it in correctly. how can i reset my password?

also i have waited a couple of days at a time so its not just a matter of waiting for the email

[blissful isle]

Having the same issue.

I don’t need to reset my password anymore, but still I had the same issue yesterday.

[short dirge]

From Gerald
This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

• From your account page, click Support: https://eu.shadow.tech/account/
• If you are unable to access your account page, use the Help Desk: https://shdw.me/HC-B2C-Support_Form

[unborn sand]

Try contacting support, they will assist you

[unkempt bay]

How?

[void storm]

https://help.shadow.tech/hc/en-gb/articles/360018626660-Support-Request-Form

[unkempt bay]

Thank you, do you know how long it will take for a reply

[void storm]

Honestly idk

[unkempt bay]

They replied