#i can't log into my account

15 messages · Page 1 of 1 (latest)

finite edge
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today when i tried to go in my shadow it was logged out, when i try to log in i get this message, i tried to change my password, it doesn't send me an email to change it, when i go to the support page nothing shows up, it has happened to me before but it fixes itself in an hour but today it doesn't want to fix, please any help?

finite edge
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so no one is going to help?

obtuse dawnBOT
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From Gelgoog
@finite edge This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

surreal hemlock
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Use the bottom link

finite edge
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thank you, i pressed that same like 50 times it just gives me ablank page

finite edge
surreal hemlock
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Did you check your spam?

finite edge
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YUP

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nothing

vestal tendon
finite edge
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everything is lagging not just support

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i couldnt log in since the morning

vestal tendon
finite edge
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i was able to make a new account with the same email, but my subscription so gone

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never using shadow ever in my life, its garbage, and this is my 4th time having the same issue in 2 months