Additional storage | Shadow (ENG) | Page 1

thick cypress Feb 27, 2023, 10:43 PM

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When you say "log out", do you mean a full extinction of your Shadow ?

cobalt herald Feb 28, 2023, 5:12 AM

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I’m having the same problem

thick cypress Feb 28, 2023, 6:49 AM

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I havent had my extra 700+ extra storage for the whole month that ive had this shadow pc...

thick cypress Feb 28, 2023, 7:56 AM

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thick cypress I havent had my extra 700+ extra storage for the whole month that ive had this s...

What did the support tell you ?

swift egret Feb 28, 2023, 5:25 PM

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I have the same problem, I have opened a ticket but they have not answered me yet

onyx basin Feb 28, 2023, 6:27 PM

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they answered me that it will take more time to resolve the issue

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that was like a week ago

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i tried asking for updates but they said there arent any

cobalt herald Feb 28, 2023, 6:40 PM

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How hard is it to add extra storage. Bought 256gb extra on top of my already 256 gb

thick cypress Feb 28, 2023, 9:02 PM

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thick cypress What did the support tell you ?

nothing so far

upbeat lagoon Feb 28, 2023, 9:21 PM

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same issue here

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It should be available right away, at least when I bought extra storage few months ago, I just had to reboot. Now hours later still nothing. It's bad because I can't use my VM since I'm out of free space.

ruby aspen Feb 28, 2023, 9:44 PM

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I'm having the same issue

thick cypress Feb 28, 2023, 10:00 PM

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cobalt herald How hard is it to add extra storage. Bought 256gb extra on top of my already 256...

I just bought extra storage a few minutes ago and I read the email it says “You have ordered 256 GB of additional storage and now have a total of 256 GB of storage.”

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Pretty sure that isn’t right

ruby aspen Feb 28, 2023, 10:02 PM

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Same

upbeat lagoon Feb 28, 2023, 10:03 PM

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What data center you're on guys?

thick cypress Feb 28, 2023, 10:03 PM

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I’m not sure

upbeat lagoon Feb 28, 2023, 10:04 PM

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I'm on Strasbourg (I was on Frankfurt but migrated because of Power)

thick cypress Feb 28, 2023, 10:04 PM

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Yeah I’m not anywhere near Europe

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Somewhere in the US

ruby aspen Feb 28, 2023, 10:05 PM

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Whatever data center is near south Michigan cause idk

upbeat lagoon Feb 28, 2023, 10:05 PM

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i see, than it's more like a global issue, might be their website

ruby aspen Feb 28, 2023, 10:05 PM

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Their website is bugging for me too anyway

upbeat lagoon Feb 28, 2023, 10:06 PM

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no bugs when they charge you tho 😆

ruby aspen Feb 28, 2023, 10:06 PM

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I try to log in and it'll give me a 404 sometimes

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And I gotta re log in every hour or so

upbeat lagoon Feb 28, 2023, 10:07 PM

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In the client?

thick cypress Feb 28, 2023, 10:07 PM

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upbeat lagoon no bugs when they charge you tho 😆

Haha

thick cypress Feb 28, 2023, 10:08 PM

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ruby aspen And I gotta re log in every hour or so

Same for me?

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Windows I’m assuming

ruby aspen Feb 28, 2023, 10:08 PM

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Website and windows app

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And android apps

thick cypress Feb 28, 2023, 10:08 PM

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That never happened on the old client

ruby aspen Feb 28, 2023, 10:08 PM

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Both mobile and tv

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Thread is getting side tracked lol

upbeat lagoon Feb 28, 2023, 10:09 PM

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jeez, luckily I never had that issue

ruby aspen Feb 28, 2023, 10:09 PM

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It's not as annoying as the storage rn

upbeat lagoon Feb 28, 2023, 10:10 PM

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I need to delete Program Files to be able to install rdr2 (/s)

thick cypress Feb 28, 2023, 10:15 PM

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It doesn’t make any sense does it

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Did I basically add $3 to my bill for nothing

ruby aspen Feb 28, 2023, 10:17 PM

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upbeat lagoon Feb 28, 2023, 10:20 PM

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Yeah, that's clearly a website / internal api issue. Sad, I already lost day 1 on my Power, C: with 255 GB is almost nothing

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Yeah it's pretty good actually. It made my life hell of a lot easier using Blender, AE and such... after struggling on my local PC, games also... You can reach it from almost anywhere

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I hope they fix the storage issue quickly

ruby aspen Mar 1, 2023, 2:34 AM

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Is it a known issue right now?

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Or is it just us

upbeat lagoon Mar 1, 2023, 11:52 AM

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I'm not sure, but it's getting ridiculous at this point, days passing by without being able to install the only goddamn game I wanted to play. They just put my ticket from yesterday on hold with no answer. Bummer

thick cypress Mar 1, 2023, 11:58 AM

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https://help.shadow.tech/hc/en-gb/articles/360013302139-I-ordered-additional-storage-but-didn-t-see-it-on-my-Shadow

Don't know of you checked this.

Shadow - Support (EN)

I ordered additional storage but didn't see it on my Shadow

📌 WARNING: Please completely stop your Shadow before ordering extra storage. If you didn't do it before, please stop it and wait 1h or 2h before restarting it. Your Shadow should be updated with th...

upbeat lagoon Mar 1, 2023, 12:30 PM

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of course, In the first hours yesterday :)) Guess it's something to do with the website, no extra storage even after days (not even in Disk Management as unformatted)

upbeat lagoon Mar 1, 2023, 2:31 PM

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Same, mine was off for 12 hours, still nothing

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Yes, I opened a ticket yesterday, and they placed it on hold, no answer

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Also, when I reactivated my sub yesterday, when I paid they charged me 1 EUR, then 20 minutes later the full amount. Now I paid for the extra storage, and 24 hours later still nothing. I don't want to sound negative, but that's a bit disappointing. EU here, I'm pretty sure it's a different support

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I wouldn't have a problem with the unknown 1 EURO charge if everything had gone smoothly, but it's frustrating lol

bitter ivy Mar 1, 2023, 3:04 PM

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having same problem

ruby aspen Mar 1, 2023, 3:08 PM

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Here's what I got back too

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And my ticket is set on hold too

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I wonder if I buy a little more storage again

onyx basin Mar 1, 2023, 3:57 PM

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ruby aspen And my ticket is set on hold too

Yep same thing

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I am waiting for them to fix it already like for 14 days or smth

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It was it like 16

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I lost count lol

swift egret Mar 1, 2023, 4:00 PM

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I've been waiting since yesterday 3:00 p.m. for them to answer my ticket but they haven't answered me yet. Is it so difficult to add an extra space to a shadow account?
I only hope that the time lost in my subscription is rewarded.

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I'll keep my shadow off until they answer my ticket, if they do.

vivid nova Mar 1, 2023, 4:25 PM

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They will probably be busy with other users, as there seems to be a problem with their USB over Ip software as well

ruby aspen Mar 1, 2023, 9:22 PM

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scarlet heath Mar 1, 2023, 9:28 PM

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I hope you guys get your money back. I was potentially gonna get extra storage but perhaps I shall wait.

swift egret Mar 2, 2023, 11:06 AM

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After 3 days I finally have my GB Extras. Ty Team Shadow

upbeat lagoon Mar 2, 2023, 11:06 AM

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Great! I guess no compensation... I still don't have my extra storage

swift egret Mar 2, 2023, 11:09 AM

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upbeat lagoon Great! I guess no compensation... I still don't have my extra storage

No, there is no compensation for lost time

upbeat lagoon Mar 2, 2023, 11:10 AM

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I'm not surprised, at least it works now :))

onyx basin Mar 2, 2023, 3:56 PM

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ruby aspen Mar 2, 2023, 4:39 PM

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I just got my extra storage too 💀

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Welp this trip was interesting

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At least I wasn't alone

#Additional storage