#This bill pay seems super dumb.!

122 messages · Page 1 of 1 (latest)

dim totem
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😂

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They deleted my post cowards

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Long story short. We should be able to pay our bill anytime within the billing cycle. Whenever we want to. Not being bent to the will of some corporation. I will pay you when I want to pay you. Within the agreed time to pay you by. And by no other time. Not when you say. When I say.!!!!

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And currently that is a impossibility.

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Demonstrating what the proprietors of the service really think of their customers.

rustic willow
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"they" didn't do anything.
The bot deleted your message for profanity.

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You wanna pay your bill early ?

dim totem
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There was no profanity in my message. None

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By all means display it. You will see there is none

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Which means they did it. Which means it was cowardice.

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Whoever "they" are.

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But yes I would like to pay my bill for this terrible freaking service.

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And no not early. Whenever I want to.

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That's not early That's not late That's not on time it's whenever I want to.

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Well I guess it is on time. If it's in within the billing cycle.

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But currently I am past you.

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And why. Because I can't pay my bill.

rustic willow
dim totem
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You said there was profanity. That's a lie now you're lying to me.

rustic willow
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Anyway.

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Please calm down.

dim totem
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I should come down when someone's directly lying to me. Whatever dude thanks for nothing.

rustic willow
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I'm trying to have a conversation.

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Ok. Have a nice evening.

dim totem
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Cowards.!!!!

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And now liars

rustic willow
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And I'm a client, in no way related to Shadow.

dim totem
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You're saying that word was in there

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I did use that word. But let me show you what that looks like when I use them. A******

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I am using a dictation device. That does not allow profanity. Therefore I cannot say profanity.

rustic willow
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You can contact Shadow from your user panel, help center tab, use the form.

dim totem
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So if you're saying that word was in there. It's because either this thing is broken. Or you're lying.

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So do we think Google is broken then.

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Because I'm pretty sure Google is not broken.

whole valve
dim totem
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Well even if I had. Which is not impossible. My dictation filter would not. However that is a reason why I think I may. Because I never flex that muscle. Because of the filter that I use. So when the filter doesn't work. Near there does mine.

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But technically that's not something I should have to worry about. If my dictation filter is working properly.

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Which as I look at it. May have not been. But that does seem unlikely based upon it functioning through Google dictation.

whole valve
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Well. That word is a profanity here from the shadow's dictation or filter or whatever it is.

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Nevertheless..

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You want to pay anytime you want?

dim totem
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Can you not do that with any other service anywhere.

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I would expect to be able to do it here too.

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But because you can't. I am past due.

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So if nothing else I'd like to pay my bill just to pay my bill.

whole valve
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Wait what.

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Can you elaborate what you really want

dim totem
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Which I don't have a problem with. The problem comes with not being able to pay it.

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Like shadow does not make it available to be paid.

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There's no pay now button.

whole valve
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Oh so you don't want to be cancelled and lose access to that when-

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Ah like credit card?

latent valve
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I recommend contacting support for any billing related issues and voicing your feedback.

dim totem
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Right

strong valeBOT
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From CatOfSachse
This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

Shadow - Support (EN)
Support Request Form
whole valve
dim totem
rustic willow
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The old Shadow Infinite role.

whole valve
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Originals

dim totem
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Oh why don't I have one. I've been here since 2014 or 15 or any other

whole valve
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Before the big change it seems

rustic willow
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Hahahaha. 2014 2015.

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Yeah.

whole valve
dim totem
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I could have been 16

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It could have been 16

latent valve
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Shadow didn't launch in the US until 2018

dim totem
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Lol

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That's funny then I was here before all of you.

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Now that I recall I was a beta tester

rustic willow
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^^

whole valve
dim totem
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They used to have these features originally.

whole valve
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Ak is an alpha tester

dim totem
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That's what I mean by good shadow.

whole valve
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Alpha is before Beta

dim totem
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Yeah technically I guess it would have been in alpha. But I believe they did call it a beta

rustic willow
whole valve
rustic willow
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Just a way to test early features.

whole valve
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Let's talk in #no-help-tech-talk-archive

dim totem
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Yeah back then I was running it through multiple different clients. It was crazy

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They put a stop to that though.

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Instead of using their proprietary streaming software.

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Which was a distro of moonlight. Which was a distro of Nvidia game stream.

rustic willow
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Shadow never used moonlight.

dim totem
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Oh yeah that's a channel okay I'll go over there

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No shadow never used moonlight. That's correct

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It is a distro or originally was a distro I don't know if they read totally remade it

rustic willow
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They started from scratch, using the nvenc feature of Nvidia GPUs.

dim totem
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Well what do you think moonlight is.?

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But I do know that they used that one originally. Because the menus were exactly the same.

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I actually pointed it out to them. And they changed it post taste.

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Post haste

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But now it seems like a completely different animal. I don't think it's the same one at all. I think that they started from scratch like you said on this one

rustic willow
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^^

dim totem
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By the way I did contact support before I came over here. And of course there were no help. You have to wait however long for their response.

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And I actually came over here to see if there was any other way. And to voice my dismay in protest for the downgrade of service comparatively to when it started.

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They used to have live customer service. Anybody remember that.

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In fact they even used to have a customer service phone line.

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But that was before they were bought.

whole valve
dim totem
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Yep

whole valve
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Who?

dim totem
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They used to be owned by someone else.

whole valve
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I am still new to Shadow..

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Within 10 days member

dim totem
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I don't recall their name or who they were. But they're the ones who originally got Shadow going. And then whoever has it now bought it from them and totally revamped it.

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In a lot of ways it's better. And a lot of ways it's worse.

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So I don't know it's 50/50 really

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I mean they have an awesome upgrade service now. While before it was only available in Europe.

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But because of this stupid new bill pay thing. I lost access to it when they canceled my subscription

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And now I'm left with this low-level trash.

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Which again I still can't pay the bill for. Just add a pay bill now button. What's the problem. You get your money sooner. I would think they would be on top of this. Which is what makes me think it's intentional.! I mean we can speculate on why. But it really doesn't matter at this point. All that really matters is that they're putting their needs ahead of the customers. When they didn't have to it's a common courtesy extended among businesses with good business practices.

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But they did add better "Mouse" 🐁 support

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However. They didn't include a zoom function for the trackpad. Only for touchpad mouse 🐭

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You see what I'm saying. As soon as they give you something. They take something else away.

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Even the current logo seems to be an inversion of the old one

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.