#WAS DOUBLE CHARGED!

15 messages · Page 1 of 1 (latest)

broken galleon
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I upgraded my plan to the power upgrade before paying for my second month of service with shadow. it charged me a total of $45 with the extended storage.
now my plan had been canceled?
i looked at my bank statement and see that shadow was trying to charge me a addittional $6?! for what? i have already been charged and have been upgraded.
now since i havent paid the $6 you guys cancel my account and i am now paying a EXTRA $56?! this is unacceptable and i want a refund for the extra i just spent!!!!!

round briar
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Did you cancel the subscription before upgrading?

glossy reef
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Contact support from your user panel.

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diamondbullet This is a community-based Discord where other members of the community may be able to assist with your issues in #1021479747823337522 , however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
diamondbullet Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:

Shadow - Support (EN)
Support Request Form
broken galleon
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@round briar no I did not

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But I did get confirmation of my upgrade diets my additional storage . So why has it gotten canceled? I just had to reimport all my data from it being all wiped from my upgrade and now it’s happened again? This is ridiculous

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I’ve spend over $100 now. I should be refunded .

round briar
glossy reef
round briar
glossy reef
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Billing / payment issues must be handled by support.

broken galleon
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unable to submit ticket. everytime i try to it says wrong password. but clearly is the right passowrd

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the website sucks

glossy reef
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Then use the form on the link below.