After being paid for, my shadow pc canceled itself only a few days later. I have no clue how or why this happened, but it really feels like they're just trying to run off with my money
#My shadow pc canceled after being paid for
dapper bluff
The same thing happened to me. I've been trying to get it resolved through tickets with no luck.
magic mist
We are unable to help with billing related questions on this Discord. Please contact official support.
limber sailBOT
From Gerald
This is a community-based Discord where other members of the community may be able to assist with your issues in #help-and-questions-archive, however please be aware that most folks here aren't Shadow Employees, and although Shadow employees do occasionally interact here, this isn't an official support channel.
Therefore if the troubleshooting provided here does not resolve your issue, or to leave feedback directly to Shadow, you will need to contact Shadow Support:
- From your account page, click Support: https://eu.shadow.tech/account/
- If you are unable to access your account page, use the Help Desk: https://help.shadow.tech/hc/en-gb/articles/360018626660-Support-Request-Form
deep silo
The same thing happened to me. I've been trying to get it resolved through ticke...
That's scary..
And kinda fishy
deep silo
They told me that it was paid for on the 22nd, and not the 23rd. Saying I gotta buy it again
So it automatically taking $31 from my account the day before the 23rd didn't count according to them, so I'm down $31 and I don't get to have a shadow pc
magic mist
We are unable to help with billing related questions on this Discord. Please contact official support.