I just lost my upgrade because you're the most incompetent company with zero customer service on hand. I've been a client for almost three years and you mess up the upgrade process because you don't know how to talk to people that pay for your service, for a long time and have waited for said upgrade for said three years and now because you didn't say nothing about having to pay full price on upgrade and not recognizing an actual zip code from Netherlands I've wasted three years of waiting for absolutely nothing. Is this normal?
#Lost upgrade.
gentle palm
lyric axle
I just lost my upgrade because you're the most incompetent company with zero cus...
Just to say that this is a community server, complaining here won’t change anything. Contact support
gentle palm
I did, no answer what so ever. This could be a warning to others about how things work with this company.
lyric axle
It takes up to 2 days for a response, also if you didn’t pre order you aren’t confirmed to get a spot. Also, make sure you out the zipcode in properly with spaces
No pre order means no guarantee, and I haven’t seen anyone have zip code issues in a long while
gentle palm
I did pre order, but at no point I was warned that I will have to pay upfront full price and when I did find one I couldn't input my zip code to actually use it, 5040DE. After I tried for two hours I deleted the DE and it worked. By then it was too late and I can't apply any more. What?
lyric axle
I did pre order, but at no point I was warned that I will have to pay upfront fu...
They ask you to pay full price and refund the remainder of your boost subscription, unless you didn’t have one. By “it was too late” do you mean you got an error or that the code didn’t work anymore?
gentle palm
No, when I go to the upgarde option it just says I got it, but the basic subscription.
lyric axle
Someone else in #👋┃just-chat is also having that issue. There’s a chance you still have it