Shadow app not opening?

[calm jetty]

What operating system Windows or MacOS ?

[hardy sphinx]

Windows

[calm jetty]

Does the shadow process appear in task manager ?

[hardy sphinx]

No

[calm jetty]

Tried running as admin?

[hardy sphinx]

Yeah, nothing

[calm jetty]

You don’t for some reason have 32Bit Os and downloaded the 64Bit version?

[hardy sphinx]

Well shadow has worthed for my other 22 days

For some reason yesterday and today has not been succesfull

[calm jetty]

Oh. I thought this might be a brand new shadow lol. That detail would have helped.

Okay so it could be appdata interfering. Uninstall the app(s) if you have more than Prod, beta for example. Head to Appdata and delete the all shadow related folders in Local and Roaming. Once done this restart your PC and reinstall via a freshly downloaded installer from your account webpage.

[hardy sphinx]

So what are the steps to get to appdata, and what do I type?

[calm jetty]

%appdata% input that in the windows search

[hardy sphinx]

And you want me to delete EVERY file in the shadow file?

[calm jetty]

Delete the folders yeah, start fresh. Sorry for late response. @hardy sphinx

[hardy sphinx]

So I tried deleting all the files, refreshing, do I just reinstall?

[calm jetty]

After restarted PC. And via a freshly downloaded installer from your account webpage

[hardy sphinx]

The app is still installed tho?

The shadow application

Should I just uninstall?

[calm jetty]

I said uninstall it before deleting the appdata folders.

Uninstall
Delete folders
Restart PC
Reinstall via fresh installer.

[hardy sphinx]

Done, didn't work.

[calm jetty]

Weird, I honestly cannot think why. Hopefully someone else can assist, for now open a ticket with support see if they have any suggestions. Mention what you’ve already tried.

[hardy sphinx]

Where can I open a support ticket?

[calm jetty]

Your account webpage, support tab.

[hardy sphinx]

Also, is there any way this can possibly not affect my Subscription, this is just a waste of my last few days off their issue, not mine.

[calm jetty]

I mean it could also be something on your PC blocking it. Has anything changed since, maybe anti virus update or firewall changes. I don’t think it’s a shadow issue if your PC isn’t opening the app. If the app was opening and not connecting sure. Haven’t had any other reports of the app not opening at all, you could try the beta app too see if that behaves differently

[hardy sphinx]

I don't have anything but microsoft antivirus which is turned off.

[hardy sphinx]

Also, how do I know when they respond?