#h1-tech-fixes

1 messages · Page 1 of 1 (latest)

paper oriole
#

IF YOU'RE HAVING ANY TECHNICAL ISSUES WITH HADES, READ THIS FIRST

On behalf of all of us at Supergiant Games, thank you for choosing Hades. If you're experiencing any issues with the game on any platform, please visit our Technical Support Guide (https://supergiantgames-kb.groovehq.com/help/hades-technical-support-guide) for the latest information (including translations in Español, Français, Русский, Português - BR, 简体中文, & 한국어). Below, we also have an earlier version of this info, specifically for computer versions of Hades:

#

_ _
Verifying the Game Files
Sometimes, issues can occur when downloading game updates. This can manifest as not being able to start the game or as odd graphical issues, such as garbled textures, pixelated overlays, or missing character models or visual effects. If you're experiencing anything like this, try verifying your installation through the game’s launcher to replace missing or corrupted files:

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

On Epic Games Store:
· Locate Hades in your Library
· Click the three-dots symbol near the game title, and select 'Verify'

#

_ _
You may also try uninstalling and re-installing the game completely. You may need to restart your computer for changes to take effect.

#

_ _
If You're Having Issues with Cross-Saves to or from Hades for Nintendo Switch
Please be sure to read the Help & Info section of the Cross-Saves submenu on Nintendo Switch for important information about this feature, including how to troubleshoot common issues.

If your Save Slot on Nintendo Switch shows a cloud-with-question-mark icon, please select that save slot to proceed. This symbol can be an indicator that you have a save data conflict to resolve, and you will be presented with a choice of which data to choose, with information about the progress and latest update time to help you decide which is the correct data.

#

_ _
If you have less progress on Nintendo Switch than on PC, and inadvertently sync that progress to the cloud and overwrite your PC data, you may be able to recover that data. Please check the section below titled If You Unexpectedly Lose Saved Progress for details.

Please be sure to launch Hades from the Steam client or Epic Games launcher, rather than directly from the .exe file, as otherwise your Cross-Save data will not sync correctly.

#

_ _
If you encounter other issues with Cross-Saves, please check the bottom of this FAQ for instructions on how to get in touch with us.

#

_ _
If You're Having Issues Launching the Game, or See a Black Screen
Please try the following solutions, whichever ones are relevant to your system, in this order:

1. Windows and Proton Users: Try the Vulkan and 32-bit executables instead:
· On Steam: These options are presented immediately when you launch the game.
· On Epic Games Store: Navigate to the install directory, such as:
\Program Files\Epic Games\Hades
Then, open the x64, x64vk, and x86 folder. Finally, run Hades.exe as Administrator by right-clicking on it and selecting "Run as Administrator..."

#

_ _
2. If you're using Steam, please try disabling your Steam Overlay:
· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Toggle 'Enable the Steam Overlay while in-game'

3. If you ran the game and it worked for you before, try backing up and then deleting your settings file:
\Documents\Saved Games\Hades\Profile1.sjson
Note: This is not your save progress. This will simply make the game restore its default settings.

#

_ _
4. In some rare cases, the game's default settings can cause problems. To change those settings before launching:

On Steam:
· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

On Epic Games Store:
· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'

On the Microsoft Store:
· Navigate to your Documents folder, create a folder called Saved Games, then create another folder in that one called Hades
· Run Notepad, or any text editor, and enter the launch settings you'd like to use (see below)
· Save the file as HadesCommands.txt in the folder \Documents\Saved Games\Hades\

#

_ _
Then, please try entering the following:
/UseNativeGaInput=true /UseNativeGaInputNoControllers=false

If those don't work, there are a couple of additional options to try, adding one at a time, each one with a space after the ones above:
/UseSwapEffectDiscard=true
/UseAnalytics=false

#

_ _
7. Disconnect any nonessential USB or bluetooth devices plugged into your PC.

8. Windows 8 Users: If you get an error about D3DCompiler_47.dll being missing, you can download and install that from here: https://wikidll.com/microsoft/d3dcompiler_47-dll

#

_ _
If the Game Won't Start or Read/Write Save Data
Please try the following solutions, whichever ones are relevant to your system, in this order:

1. Certain antivirus software may cause such issues. If you see the error message “Warning: Unable to Save” or “Warning: Unable to Read Data”, this is the likely cause. To resolve the issue, whitelist the game in your antivirus software, or disable it completely. This is known to be a common issue with McAfee Antivirus Software and BitDefender.

#

_ _
4. Finally, you can have the game use a different save folder entirely with the launch option:
/alternatesavemount
Note: This will not automatically move any existing saves. Saves can be moved manually to the new location at:
C:\Users\USERNAME\Saved Games
Be advised that, in this case, the Steam cloud saves and cross-saves feature will not work.

#

_ _
If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues
Try each of the following steps:

1. As stated above, ensure you have the latest graphics drivers
2. Try toggling the Fullscreen and/or VSync settings in-game
3. If you have Nvidia G-Sync or AMD FreeSync, please disable them and turn on AMD Anti-Lag if available.

#

4. Windows and Proton Users: Try the Vulkan and 32-bit executables
5. Add the following launch option (instructions on how to do this above):
/UseSwapEffectDiscard=true
6. Close all other running programs

#

7. If available, in your graphics device control panel, set “Maximum Performance Priority” and/or “Fast VSync”
8. Ensure Windows 7 compatibility mode is NOT turned on for Hades.exe
9. Disable any overlays, e.g. Steam, Epic, GeForce, etc.
10. Physically disconnect all secondary display devices

#

_ _
12. After that, make sure that your Windows power settings are set for High Performance while running Hades. Ensure that the monitor running the game is connected to your Nvidia graphics video card on the back of your computer.

Note: If you cannot find an option to select your GPU, you may have to manage it in your system BIOS. Disable Intel HD and make sure you set PCIe as the default for graphics in the BIOS, don't leave it at Auto.

#

_ _
13. Mac Users: There is a known issue with some older graphics card models causing the screen to freeze occasionally. Lowering the game’s resolution and closing all other running applications should help reduce the frequency and severity of the freeze. Additionally, you can add the following launch options, which should help:
/DrawBlendMax=8 /DrawLights=false

#

_ _
Mouse and Controller Input Issues
If you are experiencing issues with the game registering input at times or are unable to rebind keys:
· Use these launch options: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false
· Disconnect any controllers that may be plugged in

Instructions on how to set launch options are above.

#

_ _
Hades may have issues with some wireless or bluetooth game controllers; turning off Vibration in the Settings menu may alleviate any issues

If you experience any other issues with mouse input, such as the cursor moving slower than you expect, try the following: In the Main Menu, go to Options > Settings, then toggle Mouse Lock. In most cases, this should alleviate the issue.

#

_ _
If your mouse cursor does not appear while playing using the mouse, please check to see if you are using the computer program f.lux. If so, please try disabling this software, as it can cause compatibility issues with games such as this one.

If your controller isn’t detected by the game, try disconnecting all controllers and ensuring all controller devices are removed from the Device Manager. Then, reconnect your primary controller and try again. The game will always read the controller in slot 1.

#

_ _
Audio Issues
If you are experiencing issues with the game audio, please first make sure your audio drivers are updated:

· Open Windows Device Manager
· Open the Audio Inputs and Outputs list of devices
· Right-click on your audio device and choose "Update Driver"

#

_ _
If sound effects are cut-off or "staticky", check the in-game settings menu and try adjusting any lowered volume sliders back to maximum, and control game volume with your system’s volume settings instead.

If you're using a controller, make sure it’s disabled as a sound device.

#

_ _
If You Unexpectedly Lose Saved Progress
If something happens and you lose progress or find your save data missing, chances are it can still be recovered. Please follow these steps:

· On Windows, navigate to \Documents\Saved Games\Hades
· On macOS, use Finder’s Go > Go To Folder menu and navigate to ~/Library/Application Support/Supergiant Games/Hades

#

_ _
The following assumes your save data is in Slot 1:
1. Rename Profile1.sav to Profile1_old.sav
2. Sort by Date modified to locate your most recent save (.sav file)
· For example: Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak1
· If your save data is corrupted, start with Profile1_temp.sav
3. Rename that file to Profile1.sav
4. Open the in-game Play menu and look for the save
5. If that doesn't work, repeat from Step 1 with the next most recent .sav file

#

_ _
If you've checked all of your .sav files without success, please send a message in #h1-tech-support, and we'll do our best to help you get your progress back.

#

_ _
If All Else Fails
If you don't find a solution to your issue, please send a message in #h1-tech-support to request assistance. If you are unable to find a solution there, send an e-mail to support@supergiantgames.com, and we’ll do our best to assist you. Please include the following files:

1. For Windows users, your DxDiag: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
For Mac users, your system information:
Spotlight search > System Information > File > Save > report.spx