h1-tech-support

[faint jewel]

I'd say, that you just need to keep talking to Zeus, the waking-phrase should appear eventually.

[stray elm]

ah, you'll also only get one dialogue per run anyway

with the exception of some duo boon dialogues

[sullen kindle]

aha i see so i should just keep doing rail runs with zues keepsake till i get the dialogue?

[stray elm]

don't think you need to actually have the Rail equipped, though tbf Zeus goes well on the Rail anyway

[faint jewel]

Yea, you don't have to have Rail equipped, but equipping his keepsake for one biome to make him appear is a good idea.

[sullen kindle]

ok cool thanks for the help guys

[pliant root]

Hi! I have problems to play in 64bits exe, character sprite is bug

[faint jewel]

Hi, try verifying the game files. Also, have a look in hades-tech-fixes server for other potential fixes if verifying doesn't fix it.

[pliant root]

okay thanks!

[frosty tiger]

Hi, I'm very new here so I hope this is the right place to write these. First of all, thank you for the wonderful game I'm pretty late into the plot and I noticed some changes. I'm not sure if they are bugs or intentional, but it sort of started since the last patch. Theseus has the 20 dmg "ring of death" thingie that Hades has in the final fight. Gifting Dusa the final 3 bottles of Ambrosia doesn't take only one, but it takes increasing amounts (2, 3, 4...) with each step. Also dialog with Sisyphus seems to be stuck, but I think I just have to be patient with it:)

[faint jewel]

Hi, about Theseus - that's intended special attack that starts appearing after finishing a certain plot with Theseus and Asterion. Gifting Dusa increasing amount of Ambrosia is intentional. And when it comes to dialogue with Sisyphus, just keep talking to him, and you can also try ||talking to Bouldy|| to move certain story event further. Btw, all those things are not caused by the patch itself - that's how they are at a certain point of the game's progress.

[frosty tiger]

Thank you, I wasn't sure, but it is kinda cool:D I was sorta hoping it is intentional:D

[frosty tiger]

oh there is one more thing, I completed the Sea God's Spite prophecy and steam gave me the achievement, but there was another plot dialogue with Poseidon right after that and I didn't get the "Report to Poseidon" part so I can't claim the reward. Is there something I missed?

[faint jewel]

Keep talking to him, he should acknowledge what you did at one point and the Prophecy will be fulfilled. Sometimes different dialogues "push" others when it comes to priority but nothing is being missed, so don't worry 😉

[lyric warren]

So does empowering flight work as advertised on other shields? For the aspect of zeus, the damage buff doesnt proc when it hits a target, but rather when it returns to zagreus

and empowering flight specifically states "After your Special hits, your next 2 Attacks deal +80% damage."

[stray elm]

It does work as you'd expect on other shields--I'm not certain why it doesn't work the same way on the Zeus aspect

[lyric warren]

how it works for zeus is that it still needs to hit something, but the effect only procs when it returns

[hybrid zinc]

Is it just me of does "relentless volley" change nothing on the aspect of Rama? I can't see any noticeable difference what-so-ever

[quasi sonnet]

Guys, is it okay to report a bug in here?

[faint jewel]

Sure. You can also report a bug in-game by pressing F10 and describe what happened/what's wrong. It also does a screenshot when you do that.

[quasi sonnet]

Okay, thanks. I’d like to report in here since I’m not on a game right now. So the enemy was stuck, can’t even walk out of there. Can’t hit them with my attack nor my special. I killed them with my cast and Lightning Reflexes. It’s kinda annoying when i tried to race against the time.

[stray elm]

Yeah, that's an annoying one. Until it gets patched, I've found running to the opposite side usually pulls them out

[quasi sonnet]

Alright, thanks. Hope it will patched soon.

[coarse vigil]

Not entirely sure how to find my f10 screenshot but is there a UI bug going around where the hitbox for buttons is off? It's most noticeable on the Mirror of Night but I noticed it as well on the pause screen and the Pact of Punishment.

[proper dawn]

Hi! I'm having some tech issues with cross save functionality.

First, thanks for a great game. Might be my new favorite SuperGiant game over Transistor. The game is so fun I decided to double dip on the switch.

I was trying to join my switch game to my steam account. I couldn't remember my steam password, because I'm dumb, and messed up logging into my steam account through Hades on Switch. It now tells me that I have to wait and try again later because of too many failed attempts from my network. I tried a few more times yesterday with the correct password, but keep getting the same message.

Any idea how I join my accounts? Will trying from a different network help?

[stray elm]

Have you tried fully restarting your Switch?

[stray elm]

I hadn't heard of anything like that, but you could try verifying file integrity, in case it's just a graphical glitch

[proper dawn]

I have restarted the game several times, but will try fully restarting my switch holding the power button. Trying again in a few hours when I am home. Can take it to work tomorrow to try on the different network too

[gloomy canyon]

Hello! I have problems with the cross save feature. I first bought Hades on Switch and directly linked it to my Steam account. I recently bought the Steam version and the cross save didn't load the right game file. On the Switch I have 23 tries and on Steam I only have 19 and i don't know how to get my Switch file.

[stray elm]

Have you "synced and quit" on the Switch?

[gloomy canyon]

Yes. I always quit the game with that. And it even displays, that it's synced

[stray elm]

On Steam, do you see a cloud icon above the save slot?

[gloomy canyon]

No? Do I have to activate it on Steam too?

[faint jewel]

Steam doesn't show that AFAIK

[gloomy canyon]

thats my file on Switch

[stray elm]

Oh, welp :S That's what I get for being tired, lol

If you check here, does it show your Steam progress? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[gloomy canyon]

yeah there are three files

[stray elm]

And the timestamp matches your Steam save?

[gloomy canyon]

no they match my switch save

but on pc there's 4.feb.2021

on switch and in the steam cloud it's 9.feb.2021

[stray elm]

Oh, nice. That's much easier, then

Go to Documents / Saved Games / Hades , then move those same three files to another folder (as a backup). Then, download the files from the cloud and put them in that folder

[gloomy canyon]

ok thanks!

[stray elm]

Sure thing Best of luck!

[gloomy canyon]

It worked thank you!

[stray elm]

Awesome!

@gloomy canyon Before you play too much, I'd test to make sure the game is saving and syncing properly

[gloomy canyon]

ok i will do that

[untold hedge]

hello Swan! find you))

need that save file

[stray elm]

Hello!

Do you mind if I DM you?

@untold hedge

[untold hedge]

yes

[jagged trail]

Idk id this is the proper avenue for bug reports, but I just had a choice between a Poseidon boon and a Dionysus boon, I picked the oceans bounty one as my first pick and it dropped nothing, happened in Elysium.

[proper dawn]

This worked thank you.

[stray elm]

If you're on PC, you can report bugs in-game with

[jagged trail]

I play on both but this happened on switch.

[stray elm]

Alright--could you go in on the PC and report it there anyway? That'll be easier to track than a discord message

[jagged trail]

Ofc

[stray elm]

no rush, just next time you start up

[jagged trail]

Hey, where is the bubg fix thing exactly? Im using the steam version but can switch to epic if need be

f10 lol, my bad

Sent

[stray elm]

thanks ^.^

[granite plover]

Hey just a random question, I'm working on 100% Hades on Steam as we speak and I just wanted to make sure that any progress I make on my linked Switch version of the game means I will still get the achievements for stuff like Slashed Benefits and Prophecies like Musician and Muse, if I so happen to complete them on Switch before PC. Thanks

[quiet silo]

i am having this problem

[fallow spindle]

wha

[quiet silo]

i can play the 32 bits one just fine and a few days back i was able to play using vulkan

[fallow spindle]

how

[quiet silo]

now for some odd reason it doesn't work but i can play any game but if i choose to use vulkan engine this is the problem i find myself with and only with hades

any solutions ?

[fallow spindle]

The best I can suggest is to update the drivers

But otherwise I'm like

Lost

[quiet silo]

all my drivers are up to date

my gpu is literally brand new and i updated everything like 9 days ago

i can play any other games and everything just fine but for some reason that...glitch/bug is kicking

[grizzled bloom]

good morning all, i had 50 hours on this game on my PC, i installed it to a second PC and started fresh on second PC, now my data is wiped from my initial install and i am left with just the 3 runs from the new PC

any idea how i can get my save data back on PC 1?

[quiet silo]

let me know if there is a way i can solve this problem

https://cdn.discordapp.com/attachments/520430049003044864/809069110490038363/unknown.png

https://cdn.discordapp.com/attachments/520430049003044864/809069132418908201/unknown.png

i had been having this issue for the past 3 days, i can play on the 32 bits but honestly i like vulkan more, is there some sort of way i can fix this, i already verify the files and i had done everything that is w10 related of gpu related to solve the problem but nothing, it persist

[rain cradle]

Its laptop?

[grizzled bloom]

mine is on laptop

[stray elm]

The achievements you listed will transfer, but but all others will. Anything you could reasonably complete in a run (such as the Hermes keepsake achievement) will not transfer

[stray elm]

There are some steps towards the end of #h1-tech-fixes , I'd start there

[stray elm]

Have you tried playing any other games?

Ah, I see, I missed your other message

Does this happen with the default start-up option?

[quiet silo]

the default start up is the 32 bits

not vulkan

[stray elm]

The default is 64x

Then there's 32x, and Vulkan

[quiet silo]

you are right

but for some odd reason i can't play on vulkan

[stray elm]

Well, does Default work fine?

[quiet silo]

yes it does

[fervent lotus]

Does this mean I don't get bonus damage? (Strong Drink upgraded rarity from Eurydice)

[faint jewel]

The boon shows your current (total) damage bonus, so you yet need to drink from the Fountain to get the bonus.

[rain cradle]

All fountains count, these between levels and these which you can encounter during biomes, as well as the one in last level before ... you know.

[fervent lotus]

Normally the boon says like +4% or whatever; in my image, it says +0%.

(It says +6% later)

[faint jewel]

It says 0% because you didn't drink from the Fountain yet. It will only show the percentage it will grant when you're first picking up the boon. When viewing you it from the Boon Info menu like you're doing now it will only show the current bonus.

[gloomy socket]

i spent 40 hours trying to get passed meg without dying with very little technical problems. finally did, and got to the gear room. the gears room with the pool works for about 10 seconds, and then freezes and then turns to dark. poop.

Intel Iris Pro 1536 MB, i7 processor, 16gb ram macbook pro 2015 version on mojave.
turned off vsync, lowest resolution
have these pre run options on steam: /DrawBloom=false /DrawColorGrading=false /DrawBlendMax=8 /DrawLights=false

is an f10 a thing that would be helpful

hm f10 doesnt do anything

fn f10 on macos

maybe removing steam overlay fixed it?

[stray elm]

F10 does not work on Mac, sorry. Does it seem to be running better now?

And if you lost your run progress and haven't already started another one, you can recover your progress using the steps towards the end of #hades-tech-fixes

[gloomy socket]

yea, i died.

now im sad 😛

[stray elm]

You'll get there again!

Best of luck

[quiet silo]

so should i care or not that i can't use vulkan engine, even when i can use the directx (the default one) ?

[stray elm]

Not really--they're optimized for different setups, so as long as one of them is working well, you're good to go

[quiet silo]

is so weird that one day to another vulkan just stopped working oO

i will probably do a verification file just in case

[stray elm]

sure ^.^

[granite plover]

Thank u for the response

[stray elm]

Sure thing

[quiet silo]

welp i still can't use vulkan :c

[dreamy geyser]

anyone has the issue on switch that the main menu takes a long time to show up? Like after the initial loading screen the title music plays but the screen remains black, I'm on the first gen Switch, game is installed to SD card

[stray elm]

The game being on the SD card could be what's causing that issue, unfortunately

[dreamy geyser]

OK will move it to the internal storage, thanks

[tight saddle]

How hard is it supposed to be / how long is it supposed to take, to complete the sisyphus arc? I'm fairly certain that event line is stuck/bugged for me...

Have i missed something? Are there some hidden criteria of which I'm unaware?

I've played Hades for 115 h and reached the epilogue...

[faint jewel]

@tight saddle Have a look here for requirements: https://hades.gamepedia.com/Sisyphus
What's often omitted is ||talking to Bouldy at least once||

[tight saddle]

thanks man

[marble epoch]

Is the Legendary Chaos boon working properly on the new build for Switch? It is the only outstanding boon I have to get and I have done multiple attempts over the last few days to get it (2 gates, 3 gates, and even one 4 gate run), with and without the chaos egg, re-rolling at least once on the subsequent gates, and have still yet to see it. The other Legendary boons were not a problem at all to encounter and would appear on their own or in one to two tries after checking the guide.

[faint jewel]

Worked for me on Switch - got the boon recently. It's just very rare, so keep trying. You can force an update for Hades to make sure it's the newest version, just in case.

[marble epoch]

Okay thanks!

[mental temple]

So I bought on the coast but I can't navigate to it to play it. The side arrows don't go to it in the other column

My short term solution was pressing quit and getting my diamonds back but jw if there's a way to listen to on the coast without buying other songs

[stray elm]

What platform / controls are you on / using?

[mental temple]

Switch

[stray elm]

Can you use the joystick to navigate?

[mental temple]

Only up and down between no escape and house of Hades

[stray elm]

Alright. I know there should be a way, I don't remember off the top of my head, sorry

[mental temple]

Oh I think I got it with the joystick

I had to do a diagonal from house of Hades 👍

[calm tangle]

I just bought the game on Steam and am experiencing a problem:

1. The game opens on the wrong monitor (my secondary monitor upstairs which is 2560x1440).
2. I go to 'Display' and set the game to windowed and 1920x1080.
3. I drag the window to the correct monitor (my primary monitor downstairs which is 3840x2160).
4. I go to 'Display' and set the game to full screen and 2560x1440 (where is 3840x2160?!?).
5. Now I cannot control the menu anymore. When I use the keyboard to go to 'Play' I can sort of play the game but my mouse can only reach from the left top of my screen to what looks like the 2560x1440 point (so I cannot reach the lower right side of the screen.)
6. When I defeat the enemies on the first 'level'/'screen' I get a popup with Athena. But, I cannot select anything because the mouse doesn't set the correct position.
7. HELP!!!!
   PS I played this game at a friend's house and it worked fine there.

[calm tangle]

I just tried to post this question on Steam's "Hades - Technical Support" forum, but I get this message when I try to create a new topic:
"Posting privileges: Only members of Hades are allowed to post in this forum. "

Ok, now I did it 😦 It now opens without showing a window at all. It's on none of my monitors, but the game is in my task bar and I hear music.

[calm patio]

@frigid fog @high kite Sorry to ping, but user above is experiencing gamebreaking technical issues concerning multi-monitor setup and is under a 2hr return-deadline gun with Steam. If anyone from the technical team is available to provide support, S.O.S.

[calm tangle]

Thanks!

[frigid fog]

Thank you for your patience on this. Someone should be getting in touch.

[calm patio]

Thank you very much Greg. Sorry for the ping again. He showed up in the new players channel in desperation and you and Paige were the only two I saw on. Thank you for the prompt support!

[sharp narwhal]

Hey there, sorry about that - are you on Windows?

[calm tangle]

Yes. On Windows 10 x64 English

[sharp narwhal]

Alright, delete the file Profile1.sjson from \Documents\Saved Games\Hades\

That will reset the graphics settings

[calm tangle]

This file?

[sharp narwhal]

Yes

[calm tangle]

Now start the game again?

[sharp narwhal]

Yep

[calm tangle]

It's on the wrong monitor again. I'll have to run upstairs to move it.

[sharp narwhal]

Yeah, let me look at your issue report now - the .sjson fixes the "window offscreen" problem which was the most pressing

[calm tangle]

The moment I put it on 'full screen', I cannot control the menu anymore.

I do notice that if I aim the mouse to the left and a bit higher than the menu items light up.

[sharp narwhal]

You should be able to set a default monitor for the game to launch on using launch commands. You want it on your primary, right? Try the following:
Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following: /DisplayIndex=0

[calm tangle]

Including the forward slash?

[sharp narwhal]

yep

[calm tangle]

Half way out of the monitor?!?

[sharp narwhal]

Can you drag it over or is it stuck?

[calm tangle]

I can drag it over

[sharp narwhal]

Is it still having the resolution/alignment issue?

[calm tangle]

I'll check

Yes. I cannot set it to full screen. When I do, The coordinates / offsets of the mouse are incorrect.

I then have to use the keyboard to turn off full screen

[sharp narwhal]

Alright, thanks - I'm asking an engineer about it. Can you close out of the game and grab the file Hades.log from \Documents\Saved Games\Hades\ and send it to me?

[calm tangle]

I undid fullscreen so that my mouse works correctly again.

When I then quit and restart, I again get the problem that the window is halfway the screen as before

[sharp narwhal]

Alright, and if you delete Profile1.sjson again and launch the game again, it should default to fullscreen - does it open on the wrong monitor again?

Despite the launch command?

[calm tangle]

Yes, fullscreen on upstairs (wrong) monitor. It is NOT on my primary display (the display with the Windows taskbar).

Monitor setup

Monitor 1 is upstairs, monitor 2 is my main monitor, monitor 3 is my projector

[sharp narwhal]

Alright, I see. I'm not too sure what the issue is, we can look into it further if you send us some more files and I can pass it on to an engineer, in the meantime you can go ahead and refund the game if you'd like, or alternatively, disconnecting the display that you aren't using is a pretty surefire way to get the game on the right monitor until we can figure out what's wrong

[calm tangle]

Please tell me which files I need to send. If I refund the game I cannot try anything anymore.

I just have to stay under the 2 hours mark.

I really would like to keep this game.

[sharp narwhal]

https://supergiantgames-kb.groovehq.com/help/hades-won-t-start They're listed at the very bottom of this page along with a contact email - I'll keep an eye out and pass the ticket up when it arrives

[calm tangle]

I cannot easily disconnect the monitors because I use it for work (working at home because of Corona)

Ok, I will do that.

Can I somehow copy this conversation for them? (sorry, new to Discord).

[sharp narwhal]

I'll link it to them! No worries

@calm tangle Also, just to be clear, we'll take a look but can't guarantee we'll have it working in two hours, though we'll try our best

[calm tangle]

Ok, thanks. I think Discord time are my local time, but I'll tell them.

I send them the email

Many many thanks Ellis!

[sharp narwhal]

Got it, yep - sorry for the trouble!

[calm tangle]

100% hope they'll get it working, because I played it all evening yesterday with a friend. Man, what a game!!!

[stray elm]

Dropping in real quick—did you try /DisplayIndex=1 ? @calm tangle

[calm tangle]

Sorry, just saw you requested the Hades.log

In Steam properties Mr/Mrs Swan?

[stray elm]

Ye!

Instead of =0

[calm tangle]

It opens again on the same monitor.

Shall I try other numbers?

I have 3 monitors

[stray elm]

Could try 2 but I doubt that will work

[calm tangle]

It doesn't seem to do anything. I think I'm probably doing something wrong:

[stray elm]

that looks correct

[calm tangle]

I tried 0, 1, and 2

No difference

[stray elm]

maybe try /FullScreen=false /DisplayIndex=0 /x=3840 /y=2160 ?

[calm tangle]

Instead, or in addition to /DisplayIndex=0?

[stray elm]

it includes that one

[calm tangle]

Yes, sorry. I'm an idiot.

[stray elm]

no worries!

[calm tangle]

Now it is somewhere outside of any of my monitors. I hear music, but don't see anything.

I see it tries to open at x=-5120!

[stray elm]

huh

[calm tangle]

It should be x=0 I think?

[stray elm]

that should be the resolution, not the position

[calm tangle]

{
WindowHeight = 1440
UseMouse = true
NewUpdateSoundRevisionViewed = 37332
LastRoadmapRevisionViewed = 37332
DisplayIndex = 0
LastPatchNoteRevisionViewed = 37332
FullScreen = false
Y = 1440
X = 2560
WindowY = 522
WindowX = -5120
WindowWidth = 2560
}

I think that if we can get WindowX=0 and WindowY=0 it should work?

[stray elm]

try manually changing those in the file

[calm tangle]

Ok

[stray elm]

and removing the launch options

[calm tangle]

I changed a bunch of settings:

{
WindowHeight = 2160
UseMouse = true
NewUpdateSoundRevisionViewed = 37332
LastRoadmapRevisionViewed = 37332
DisplayIndex = 0
LastPatchNoteRevisionViewed = 37332
FullScreen = true
Y = 2160
X = 3840
WindowY = 0
WindowX = 0
WindowWidth = 3840
}

[stray elm]

yup!

[calm tangle]

Like this?

Ok, I'll try without Steam options for displayindex=0, 1, and 2

Does it actually use these settings? Every time it starts on the wrong monitor (upstairs, so good for my daily cardio) and changes it to the same wrong settings:

{
WindowHeight = 1440
UseMouse = true
NewUpdateSoundRevisionViewed = 37332
LastRoadmapRevisionViewed = 37332
DisplayIndex = 0
LastPatchNoteRevisionViewed = 37332
Y = 1440
X = 2560
WindowY = 261
WindowX = -2560
WindowWidth = 2560
}

[stray elm]

it should, do you still have any of the launch options set?

[calm tangle]

None

[stray elm]

huh

[calm tangle]

I start with the taskbar icon menu and choose 'Hades' which is the last game I launched.

Should I launch it from Steam itself or the desktop icon?

[stray elm]

steam itself

otherwise, it won't use the launch options when they're set

[calm tangle]

Oooooooooh, really!?!?

It now gives me a popup

[stray elm]

let's try default

for starters

[calm tangle]

Same problem.

Shall I now add the launch options again?

[stray elm]

let's try setting these again, yeah

[calm tangle]

I have to take a shower after this from all the running upstairs again.

Same problem

<sad panda>

[stray elm]

hmm :/

[calm tangle]

It keeps ignoring my settings it seems.

Does this game not work on 4k monitors?

[stray elm]

it should

hmm

[calm tangle]

I didn't see the resolution in the menu. So maybe that is where the bug is? The game doesn't think the monitor is 4k?

[stray elm]

could add /AttemptHighDPI=true

[calm tangle]

It will only go to 2160x1440

Ok, I'll try

[dim spruce]

@calm tangle @stray elm try /DisplayIndex=1 again now that you're launching through Steam -- also please capitalize the X and Y options

[stray elm]

whoops, updated my notes

[calm tangle]

Ok, like this?

[stray elm]

yeah, and then could also try with /FullScreen=true if that doesn't work

[calm tangle]

I tried:
/FullScreen=false /DisplayIndex=1 /X=3840 /Y=2160 /AttemptHighDPI=true
/FullScreen=true /DisplayIndex=1 /X=3840 /Y=2160 /AttemptHighDPI=true
/FullScreen=true /DisplayIndex=0 /X=3840 /Y=2160 /AttemptHighDPI=true
They all start in fullscreen mode on the wrong monitor.

I tried:
/FullScreen=false /DisplayIndex=0 /X=3840 /Y=2160 /AttemptHighDPI=true
This one starts outside any of my monitors (I hear music, but I have to press <ALT-F4> to quit the game.

This is my new Profile1.sjson after the runs:
{
WindowHeight = 1440
NewUpdateSoundRevisionViewed = 37332
LastRoadmapRevisionViewed = 37332
DisplayIndex = 0
LastPatchNoteRevisionViewed = 37332
FullScreen = false
Y = 1440
X = 2560
WindowY = 522
WindowX = -5120
WindowWidth = 2560
}

I have no monitor at x=-5120?!?

[dim spruce]

try /DisplayIndex=2 as well if you have 3 monitors

[calm tangle]

Ok

It made it worse:
{
WindowHeight = 1440
NewUpdateSoundRevisionViewed = 37332
LastRoadmapRevisionViewed = 37332
DisplayIndex = 0
LastPatchNoteRevisionViewed = 37332
FullScreen = false
Y = 1440
X = 2560
WindowY = 783
WindowX = -7680
WindowWidth = 2560
}
Now it puts the window at x=-7680!?!??!

[stray elm]

hmm---would it mess anything up for your setup if you temporarily set it so that all of your monitors are extending the one you want to use for gaming?

[calm tangle]

What does that mean?

[stray elm]

err, duplicating, sorry

[calm tangle]

Is that a Steam setting?

[stray elm]

no, that's a windows setting. It makes it so that they all display the same thing, instead of acting as a very wide display

it's under Windows Display Settings

[calm tangle]

How is that possible? I only have 1 4k monitors. The other monitors don't support that resolution.

[stray elm]

the very bottom here

hmm

[calm tangle]

I'll try

It changed all my monitors to the resolution of the lowest one (1920x1080). It also looks really weird. The fonts and titlebars of the windows are looking very weird.

Everything also looks very fuzzy.

I reverted it.

Isn't there an option to generate debug logging?

[dim spruce]

the other option is in that same place, simply disconnect the extra displays -- leave the main 4k one

[calm tangle]

Some games have that and it creates a huge log and they can have a look at it.

[dim spruce]

yes that's the Hades.log file you already provided above

the game is unfortunately getting very confused by your 3 monitor setup with all different resolutions

[calm tangle]

Oooooooooooooooooooooooooooooh, IT WORKS NOW!!!!!!!!!!!!!!!!!!!!

I have a new option '3840x2160' in the menu

It opens on my correct (now only) monitor.

So, I'll have to do this every time I want to start this game?

[dim spruce]

yes unfortunately, sorry for the inconvenience. we can use the log files you sent to look into better natural support for your display setup in the future

[calm tangle]

{
WindowHeight = 2160
UseMouse = true
NewUpdateSoundRevisionViewed = 37332
LastRoadmapRevisionViewed = 37332
DisplayIndex = 0
LastPatchNoteRevisionViewed = 37332
Y = 2160
X = 3840
WindowWidth = 3840
}

This is my new settings file.

Most games simply have a drop down box which states 'monitor 1', 'monitor 2', 'monitor 3' and such

That is always how I get it to work.

I wish to give a high five from me and a hug from my wife and thumbs up from my kids for you three great helpers!

Maybe you can add this to the FAQ? To be honest, I didn't think we could get it to work. If not for you people I would have refunded the game.

Thank you, thank you, thank you!!!!!!!!

I removed the Steam options, and it still works.
I also updated the Steam support post:

https://steamcommunity.com/app/1145360/discussions/1/5671690972170051110/

Hopefully the next patch will fix this. Because I do notice that all the fixed windows (window positions) of the applications I use for work are now opening on the wrong window.

Ok, I'm off getting embarrassed by being repeatedly killed in Hades! 🙂 You people are awesome!

I'll write a thumbs up review on Steam tomorrow where I will mention all the help you gave me.

[dim spruce]

you're very welcome!

[stray elm]

Glad we were able to get it working ^.^

[calm tangle]

Ha ha ha, got my pride handed to me. What a game! It reminds me lot of Slay the spire (excitement when you get good random items).

[frosty tiger]

Hello, I wanted to know if hades would run me with an intel celeron n4100, 4gb ram, intel uhd graphics 600, I prefer to ask here and what they say that you do not have to rely so much on the minimum requirements that the game asks of you.

[stray elm]

There are some settings that can be changed to improve performance. At a glance, it seems like you should have the minimum though

[clear peak]

I just lost all my progress

[stray elm]

What platform are you on, and is it missing or showing up as 0 progress?

[clear peak]

ok so I'm on pc, and uh when I launched the game it launched as completely fresh, like didnt have my settings, and when I press play, all the save slots are empty

[stray elm]

if you check Documents / Saved Games / Hades, do you see any files there?

[clear peak]

yes I do

I think I deleted those yesterday accidenetally

I was messing with some one drive settings and stuff

[stray elm]

those are your save files and settings

[clear peak]

why

why are they in documents

I had put it in the D drive

I'm gonna cry

[stray elm]

check your trash bin? And even still--the devs have some pre-made saves to help people who've lost progress

to help you get back to where you were

and I can help you with that

[clear peak]

I found it in recycle bin

there's a hades.log something

restoring that

[stray elm]

you also want the .sav files

and the .sjson

[clear peak]

ah

it's back

it's back let's go thank you so much

[stray elm]

Sure thing!

Happy to help

[clear peak]

oh my god I just died a little

[fiery flare]

There's a little problem

The video shows it terribly, but Zagreus started stuttering in the House of Hades after certain amount of runs permanently

This is weird

[faint jewel]

Try verifying the game files integrity. Also, have a look in hades-tech-support in section If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues for potential fixes.

[mystic schooner]

henlo henlo dropping by to bring something in light :o I'm not sure if this accounts to tech support, but there were times the Summon button would switch to RT when it's defaulted to LT which by extension would disable me from using Call.
I'm not sure why this happens, I've not played around with steam's controller settings, nor have played with the game's control customization, which leads me to wonder whether or not this is a bug?
I'm not sure if there's a relation, but it also happens when I'm Elysium, so far, this has only happened twice.

**EDIT: ** A fix to this seems to be restarting the game :'Dc but I wouldn't call that a fix.

[north gale]

Hi so my game just crashed mid escape attempt while leaving a room in asphodel, when I try to restart the game and chose the same save file it just crashes again... I can run a new save fine. It seems like it autosaved right before whatever is causing the crash maybe... I'm running the game on steam

[stray elm]

Heyo—there are some steps in #h1-tech-fixes for save file recovery, I'd try using the most recent .bak file

[stray elm]

If you try changing it in the in-game settings, does that help?

[north gale]

I'll work on that and let you know what happens

[mystic schooner]

ah, I tried that as well.
I tried resetting it, but it still did the same thing.

I also attempted trying to like.. maybe change the button it was associated with, but then it'll lead to me being unable to even input anything in it unless I disconnect my controller, make it auto-switch to keyboard and mouse mode, then reconnect my controller. Which... does nothing to fix the issue.

[north gale]

Validated game files on steam and seem to be good to go again, thanks

[stray elm]

Do you have any other controllers connected?

[mystic schooner]

nope! just the one :o

[stray elm]

Hmm. I guess try verifying file integrity? And if it keeps up, I'd email [e-mail] , including the files listed at the bottom of #h1-tech-fixes

[mystic schooner]

thankfully it's only happened twice :o I'll attempt a verification of file integrity after my run though! and yes noted!

[civic bridge]

I just downloaded the switch version and the audio quality is really low. Should I try reinstalling or is this just part of the switch version? I know it's not my headphones because other games sound fine

[stray elm]

Have you tried adjusting the in-game audio settings?

[civic bridge]

The only settings are for audio mixing, nothing about quality

[stray elm]

The settings being very low is known to cause some issues--if that's not it, then yeah, I'd try reinstalling

[civic bridge]

You mean the volume being very low?

I'm assuming that's what I mean and if so then my volume is at max

[carmine hatch]

how do i fix the save conflict?

nvm

[stray elm]

That is what I meant, sorry for the delay

[civic bridge]

It's ok. I am currently without WiFi connection so when I get the chance I'll try reinstalling it. Will archiving work or would completely uninstalling be better?

[stray elm]

Probably completely uninstall, your save data should be fine though

[civic bridge]

Oh ok

That's what I was worried about thanks, I'll let you know when I get to do that 👍

[hushed garnet]

Hello! The drive I have Hades installed on is dying and I'm going to shift it to a different drive. I'd like to make sure I keep my saves though. Are they saved to the C drive (in which case I'm fine) or are they saved to the drive the game is installed on?

[stray elm]

Your saves should be in Documents / Saved Games / Hades on your C: drive

[hushed garnet]

Wonderful, thank you. Time to uninstall the Epic launcher and all associated games 😩

[thin tree]

my save doesn't want to save anymore , some one now how 2 fix?

[stray elm]

There are some steps in #h1-tech-fixes , have you checked there?

You most likely need to whitelist Hades with your antivirus and/or Windows Controlled Folder Access

[thin tree]

Ooh , now its working, thanks a lot!

[civic bridge]

I reinstalled and it is still low quality, any other ideas?

it is entirely possible that this is just the switch version and if so im sorry for wasting your time lol

[stray elm]

As far as I know it should still be at least decent quality, so I'm not totally sure. You could reach out to [e-mail] , or ask through their contact page

[civic bridge]

ok. thanks for the help

[faint jewel]

For the record, I have Hades on Switch and the audio quality is very good, so it's really weird what's happening to you... Have you tried playing it without the headphones?

Another thing that comes to my mind is maybe try installing it on Switch's internal memory rather than SD card, as maybe a part of the SD card is corrupted or something...? Just assumptions, really, but might be worth trying to see if there's any difference.

[calm tangle]

If you mean that the volume is low, I had that yesterday too on the Steam version. I had to put the volume up to 100% to hear something (normally I have it at 24%). I then restarted the game and got half a heart attack because the volume was normal again and blasted me away.

[faint jewel]

I'm using Bluetooth headphones and sometimes they need to be reconnected so the volume can be adjusted properly again, not only for games. So similar experience...

[sturdy frigate]

Can anyone here help me with a cross save issue?

Please

[stray elm]

What's up?

[sturdy frigate]

So my epic games account was created through my Xbox live acct so when I select “sign in with Xbox live” to transfer save from epic games to switch it keeps saying “page cannot be displayed”

[stray elm]

yeah, that's a bug on the switch, not just with the game, unfortunately. You'll need to also set up that account directly through epic

[sturdy frigate]

I own hades under the Xbox live acct. if I create a new epic games acct, would I have to buy hades again on that acct?

[stray elm]

you should be able to make it as a single account

[sturdy frigate]

How can I do that. Can you help with steps please

[stray elm]

yeah, I'm checking where to go

[sturdy frigate]

Thanks

[stray elm]

if you go to your Account settings, there should be an option to set up Epic Credentials

I'm not sure exactly where it will be in that menu

[sturdy frigate]

Under the The new acct or the Xbox acct

[stray elm]

the xbox account, you shouldn't need to make a new account

[sturdy frigate]

i cant find the option to set up credentials

[stray elm]

it looks like you need to go to the account page and set up a password

[sturdy frigate]

got it

i had to change the email to whatever

than do forgot pass and change the pass

and now it allows me to sign in through epic games instead of xbox 🙂

thanks for the help @stray elm

[stray elm]

sure thing ^.^

[lilac hollow]

hey hey so like i was playing hades for a while but thx to technical issues the internet was cut off and after i found out that the whole progress ive made even when online was lost.I tried to mess with the save files according to the tech fixes channel but i turned out to have 3 saves of the same kind.Is there anything we can do to get the progress back ? and if not i have 3 save files(thx to me messing with the saves) that are the same and i want to delete the 2 but im afraid of which files to delete.

[stray elm]

Could you send me a screenshot of your saved games folder?

[lilac hollow]

its a mess xd

sorted by name

[stray elm]

just to make sure we're on the same page: you're playing on profile 1? Are do you want to keep the saves in slots 2 and 3?

[lilac hollow]

saves 1 and 2 are the same.I wanna keep profile 3 which at least is already in a chamber

any save file that i havent tried ? anything we can do about the lost progress ?

[stray elm]

how much progress did you end up losing?

[lilac hollow]

lost 4 diamonds from the hydra (beat her with different weapons) 2 ambrosia (theseus sucks) and almost beating hades so i had unlocked demeter not to mention i have to find patroclus 2 times again one to talk to him and the other to give him the nectar

[stray elm]

ooh, yeah that's a lot. Do you remember about how many runs you'd gotten?

While I won't be able to recover any of your progress directly, the devs have put together some pre-made saves to help people who've lost progress

[lilac hollow]

yeah yeah

it was like 48

somewhere there

not 50 i think but more than 40

now im back at 33

[stray elm]

alright. Do you mind if I DM you?

[lilac hollow]

no problem

[primal anvil]

Hello, I wanted to see a detail of the game. I have a problem with saving games. (sorry for the spelling mistakes, English is not my main language)

[civic bridge]

I have tried playing without headphones, and it is already on the switches internal memory.

[civic bridge]

also nah, i mean the actual quality is noticeably lower than the pc version

[hushed garnet]

Since Epic doesn't have family sharing I need to make a desktop shortcut directly to the application. Should I use the x64 or x86?

[sterile venture]

is there any reason my xbox one controller on pc keeps randomly turning itself off only when i have hades as the main window?

it doesn't seem to be a battery issue as the controller stays on when alt tabbed to desktop, but as soon as i go back into hades it turns itself off

[stray elm]

What do you need help with? And let me know if you'd like me to use a translator

[stray elm]

The x64 is the default, and will have higher quality graphics

[stray elm]

There are a couple things to try in #h1-tech-fixes for controller issues, I'd start there. If those don't help, I have some more time I can suggest

[primal anvil]

well, I have photos that I will pass. To put ourselves in context I have two games, game A (which is somewhat advanced) and game (which is new but is in hell mode)

My problem is that when I play game A and when exiting after saving, for some reason it overwrites in game B

I don't know if it's made like this on purpose or if it's a bug

[stray elm]

Ahh, yeah. I've seen that bug a couple times now, I'm still not sure what's causing it. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files? And also include your save files, zipped up? They should be able to help out

[primal anvil]

Okay, thanks a lot for the help

[stray elm]

Sure thing! Best of luck!

[sterile venture]

@stray elm the controller seems to be staying detected for now after turning off vibration and removing another usb controller adapter, but it felt a bit random as i still had to spam the power button/sync buttons afterwards a few times for it to reconnect

hopefully it stays fixed, but feels like the sort of thing that'll crop up randomly again later

[stray elm]

Alright. Feel free to drop in again if it does Best of luck!

[cobalt cove]

So i may have stumbled on a new tech bug.

Last run I died to Theseus's god call while I was invoking my own call. What ended up happening was the death animation playing while Dionysus' white silhoutte was stuck in the background.

I transitioned to the House of Hades and everything seemed fine. I prepared to go into my next run, but I'm realizing that uh...I can't see my HP or coins, or darkness

I also can't see the boons I have active

Can't see the amount of ammo I have for the adamant rail.

However when I reload, the reload bar does appear only to suddenly vanish once it's finished

[stray elm]

What platform are you on?

[cobalt cove]

Switch

[stray elm]

Alright—could you take a screenshot of that for reference, and then try restarting the game? (Save and quit, then close it)

[cobalt cove]

I'll give it a shot

[cobalt cove]

Yep that did it!

[stray elm]

Great!

[sturdy sorrel]

Hello, I was wondering if I could get help with Hades not saving. I played like 8-9 hours last night and my saved file is gone

I read through the fix but having issues with that.

[stray elm]

Hello! Most likely, you need to whitelist Hades with your antivirus and/or Windows Controlled Folder Access

Your progress from those hours is likely unrecoverable--however, the devs have put together some pre-made saves to help people who've lost their progress, so I can help you get set up with that

If you need, I can list out what you need to to for whitelisting Hades

[sturdy sorrel]

I'd appreciate that @stray elm

[stray elm]

Sure! Just a moment ^.^

[stray elm]

You'll want to do this for all three of the Hades exes

[sturdy sorrel]

would the hades .exe's be in Steam folder by default or?

[stray elm]

yeah--C:\Program Files (x86)\Steam\steamapps\common\Hades

in the x64, x86, and x64Vk folders

might be a slightly different path depending on your system

[sturdy sorrel]

Done! Thank you 😄 so you said there's no way to recover my old saved file?

[stray elm]

Most likely not, because the game failed to save

However, if you let me know about how far you'd gotten, I can send you a save that should be pretty close

[lusty fable]

when im streaming on discord my friend cant hear my game

and they can hear when i change the volume in the settings but not the actual game

[stray elm]

are you streaming the game window, or your screen?

[lusty fable]

game window

its only weird because they can hear me change the volume settings but not the actual

[stray elm]

yeah, that is a bit odd. I'd try restarting discord/the game, maybe?

[lusty fable]

did both but nothing 😦

i may submit a ticket to discord because i cant tell if its a hades problem or a discord problem

maybe both

[stray elm]

yeah, I'm not totally sure--I know I've been able to stream the audio before

[eager shard]

Hi there! It looks like Hades isn’t cloud saving on the Switch, and I have it enabled

[stray elm]

What specifically isn't working?

[eager shard]

The saves in the game show up fine

However, when I go to save data cloud, it says 0% backed up

I transferred this to a new console last month and the last it was backed up was the date of the last update

Started over from that point, but as of right now, it doesn’t appear to be backing up to cloud save like it should be

[stray elm]

Are you trying to do cross-platform syncing, or just use cloud saving?

[brittle nova]

hmm according to the wiki you're supposed to get a prophecy for fixing the lounge once you give Dusa 5 nectar, but I did the renovations before giving Dusa the nectar and the prophecy isn't appearing for me. Is this intended or a bug?

Do I need to talk to Dusa?

[stray elm]

You probably just need to talk to Dusa a few more times

[frosty tiger]

My Hades game froze on switch

Can go to switch homescreen but i cant unpause

[stray elm]

Unfortunately, you'll probably need to force-close the game

[frosty tiger]

Really good run too im in styx

Damn

[stray elm]

yeah, sorry :/

there sadly isn't a way to access the files on the switch to recover your run

[frosty tiger]

I have it on pc too

But i never saved and quit during the run

[stray elm]

then the mid-run save wouldn't've uploaded

[gentle spade]

Hey @stray elm , @hollow ember needs help with saving progress

[shrewd umbra]

So I have Hades on the Switch, if I cross-save it to my Origin or Steam account can I play it on PC or do I have to buy it again on one of those platforms and it just transfers my save data to the game

[stray elm]

You do need to purchase it with Steam or Epic to use the cross-save, there is not cross-buy

[shrewd umbra]

man

[fallow spindle]

but you would buy hades twice if you could...

...right?

[mossy pine]

Anybody here?

Can I pull steam saves over to the switch

[stray elm]

Yes, there are instructions in-game on the Switch

let me know if you need any help with those

[mossy pine]

I linked my account but I don’t see my steam save

[stray elm]

if you check here, do you see your save progress?

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[mossy pine]

Yes

[stray elm]

alright. What do you see on the switch?

[mossy pine]

My two old saves that keep coming up when I delete

[stray elm]

do you see a cloud icon?

[mossy pine]

Yup

[stray elm]

question mark or check mark?

[mossy pine]

1 of each

I have two saves

[stray elm]

if you click on the one with a question mark, it will give you a prompt to select Cloud or Local.

While on the Switch, Cloud means your PC save, and Local means your Switch save

[mossy pine]

That did it thank!

[stray elm]

sure thing ^.^

[mossy pine]

💕

[severe basin]

@left bluff do you have an integrated or dedicated gpu

[stray elm]

where are we coming from?

[severe basin]

they were asking about 128mb vram is enough

and uh, integrated gpus don't really have vram

[left bluff]

not sure, how do i check?

it's likely integrated then

[stray elm]

128mb vram is not enough, by the min specs

[severe basin]

yes, but integrated gpus pull from the system ram.

dedicated ones do not

hence the question

[stray elm]

as long as you have enough system ram, then it should be fine, yeah

[severe basin]

well, given it's an integrated gpu

they still haven't said either way

[severe basin]

on windows-- task manager -> performance -> gpu

[stray elm]

some integrated gpu chips have some onboard vram to boost performance, but still pull from system ram

if it's not an integrated gpu, and it has that little vram, I'm a bit worried

[severe basin]

yeah if it's not integrated it's ... a little outdated.

😓

[left bluff]

it's an intel hd graphics 620... and i also looked into display adapters, and online it says if there IS a second adapter listed there, then it's likely dedicated but i only have my intel

[severe basin]

intel hd graphics 620 is integrated

[stray elm]

ye

[left bluff]

so what exactly does that mean for the game?

performance wise i suppose

[stray elm]

you should be fine--that's a pretty new card, overall

[left bluff]

nice!! okay

also i have 12gb of ram so i should be a-okay there

thanks for the help guys!

[stray elm]

sure thing ^.^

[wet solstice]

Anyone crashing when playing on a M1 Mac?

[stray elm]

what kind of crash?

[wet solstice]

It freezes then the mac restarts.

it's completely random.

[stray elm]

there are some things you can try in #h1-tech-fixes , under If You're Experiencing Hitching / Freezing / Lag / Frame Rate / Performance Issues, as well as the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

[steep tendon]

side character stuff dunno if i need to spoiler tag it but ima do it anyway: ||paid to end sisyphus' punishments like 15 runs ago and he is hasn't shown up once in tartarus since, might just be getting super unlucky but is this a bug?||

[fallow spindle]

It's definitely just bad luck

[steep tendon]

rip me then lmao

cheers

[fallow spindle]

No prob. You'll find them eventually.

[steep tendon]

oh also, ||orpheus has just been absent from the house of hades ever since i got the contract out of the adminstrative chamber, just assuming that's intentional tbh but i sorta assumed there would also be a dialogue when you pay off his contract||

[clear schooner]

I sent in a bug report for this but ||Zeus gave me the wrong duo boon line, he gave the line for Aphrodite then lightning rod (Artemis+Zeus)||

Just thought it was funny so i wanted to share

[vague light]

Can someone help me with this? I've had like 24 clears and somehow the clear count for my weapons are just,, gone

It started since my previous win with the shield

Like it just reset but my total clears are still there

[faint jewel]

It happens when you turn God Mode on/off. The game will only show the clears for the current mode (God or standard), but will still show the total clears.

[vague light]

oH

oh nooo D:

thanks for telling me- oh dang this is a real shame

[faint jewel]

There will be AFAIR, just need to talk to him when he's back in House. And he will be back eventually.

[obsidian nova]

Um hi, sorry to bother you all! I don't know if this is a Steam side issue or my computer being dumb as rocks, but whenever I try to make a shortcut for my desktop I get an error message saying that "You can’t open the application “Hades” because it may be damaged or incomplete." and I have no clue what to do about it. I can run the game fine from Steam.

[faint jewel]

I'd try verifying game files integrity just in case. But after some googling it does sound like a Mac issue, so try this: https://blog.nicolaayan.com/2020/01/how-to-fix-the-mac-error-you-cant-open-the-application-because-it-may-be-damaged-or-incomplete/ or this: https://www.reddit.com/r/MacOS/comments/efp104/how_i_fixed_you_cant_open_the_application/

EDIT: Or maybe even this: https://steamcommunity.com/app/282070/discussions/0/481115363863290998/

[obsidian nova]

Oh ok, thank you!

[frosty tiger]

Hi, why do I get 1650x1050 max res on mac? even on 4k monitor. my macbook's res is 3072 x 1920
nvm I googled it. now I get 40fps lol
nvm fixed that too

[urban isle]

Not that I WANT bombs thrown at me, but, I am noticing the Chaos hinderance of dying enemies hurling bobs in an entirely wrong direction

[stray elm]

If you're on PC, could you try to report that in-game with ?

[urban isle]

oh

Sure

[stray elm]

thanks

[hearty junco]

Hey there, I'm having an issue where whenever I load my save Im at least a run or two behind in progress.

behind in darkness, story progress, im missing weapons ive purchased previously, etc.

[stray elm]

what platform are you on?

[hearty junco]

PC

[stray elm]

alright--could you try the steps under If the Game Won't Start or Read/Write Save Data in #h1-tech-fixes ?

Since the game is partially saving, my first guess is it's a onedrive/cloud storage issue

[hearty junco]

yea ill try it. ty

[stray elm]

sure thing! Let me know if you need any additional help ^.^

[stoic geyser]

[hearty junco]

ok so i disabled google backup driveand im still having the issue

just tried another run and lost progress again

"4. Finally, you can have the game use a different save folder entirely with the launch option:
/alternatesavemount"

where would I enter this launch option?

[stray elm]

On Steam:
· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

On Epic Games Store:
· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'

Please make sure to follow the rest of the instructions with that step--you will need to manually move your save files

[hearty junco]

gotcha

[left bluff]

forgot to get back to shy and swan - hades works perfectly fine on my laptop! :)

[stray elm]

Awesome! Thanks for the update

[hearty junco]

where do the saves normally go to?

[ruby seal]

My documents - saved games - Hades

[hearty junco]

ok well i messed with a bunch of stuff with the files and whatever and it seems to have fixed itself

huzzah

[hearty junco]

nvm, just got a little more progress and same issue

stuck at 11 clears instead of 10

[stray elm]

if you go in, move a few rooms, then save and quit, does it seem to be saving at all?

and have you tried running Hades and/or Steam as Admin?

[ionic drift]

PS4 controller is not working, with bluetooth or using a cable. Any hint on a quick/temp fix, or any status on the release of an update for this part? Thanks!

[stray elm]

Have you tried the steps under #h1-tech-fixes ?

[lost shore]

Is it normal that after 800 hours of playing hades, i launch the game from steam and it performs first time setup ?

[stray elm]

Not usually, but Steam does that sometimes. You may need to uninstall/reinstall if it keeps trying to do that

[lost shore]

Well so far it only happened once, i will try reinstalling if it happens again and let you know. Thank you

[crude acorn]

If it doesn't cause any issues, I don't think you need to reinstall if it does the first time setup from time to time

[chilly monolith]

Just got an update today, There was no entry in the patch log though? My next run couldnt use the call

I forgot to take screenshot my bad

Reset fixed the issue for now

[lavish thorn]

I'm experiencing short frame drops especially when there are alot of enemies and projectiles
Especially when there's a gorgon (throws stones)
I believe I have a decent PC running with 1660 super
So I don't think my PC is the problem
I have read that I should turn off g-sync while playing, is this true?

[ionic drift]

Looks like adding "/UseNativeGaInput=true /UseNativeGaInputNoControllers=false" to the launch options on Steam did the trick. But I can still feel some kind of "stickyness" when moving. Like sometimes Zagreus keeps going to the last direction I inputed, even if I released the button way before. Any idea why?

[faint jewel]

Maybe try adjusting the dead zone?

[stray elm]

There are some things to try in #h1-tech-fixes for performance issues

[spice berry]

Was there a hotfix recently? Steam notified me it was updating Hades today but I don't see any recent patch notes?

[stray elm]

I'd assume so—if any major or gameplay changes were made, I'm sure there would be patch notes

[spice berry]

On a side note is there a good place to post feature requests for future updates?

I started experimenting with aspects and some of the combos are a bit awkward. Personally I was hoping to see per weapon or per combo control configurations

For example Aspect of Achilles I have issues with the special and personally would like to change the combo so right click throws and retrieves the spear normally and right click followed by left performs the rush instead

[stray elm]

The Steam Forums' Suggestions board would be the best place

[spice berry]

that type of granular control tweaking

but basically editing the combo controls for specific moves

instead of just global keybind settings

[mental thicket]

I thought SGG wasn't introducing new features anymore? Only patching things.

[stray elm]

the feedback is still useful for future development, either in their next games, or if they decide to make more developments in Hades

[hearty junco]

@stray elm hopped on again this morning and did a run and it saved and reloaded fine. but then I went for another run and lost my progress after reloading the save

[stray elm]

have you tried running as admin?

[hearty junco]

back to where I was after my first run this morning. It seems like it just doesnt want to save sometimes

no i can try that

[stray elm]

that should fix it, ideally

[hearty junco]

ok hopefully. Working on another run now, ill lyk

[gloomy canyon]

hello i have a problem with the steam cloud saves. I have the game on switch and pc but i cannot get my saves onto the switch

[stray elm]

Have you linked your steam account on the switch?

[gloomy canyon]

yes

i first bought the game on switch

then on pc.

[stray elm]

and you're trying to get a save from PC to Switch?

[gloomy canyon]

so my game files originate from the switch. i downloaded them manually from the steam cloud on my pc because I didn't activate the automatic synchronization

Now the switch does not download the files from the cloud

and this Saved Games/Hades/Profile1.v.sav file does not get uploaded to the cloud by my pc

[stray elm]

do you still have cloud sync disabled on steam?

[gloomy canyon]

no i did activate it and when i started the game on pc it automatically opened a window, which saves it should keep

i clicked on the internal one because the newest save game was on pc

[stray elm]

when you look at the save slots on the Switch, do you see a cloud icon?

[gloomy canyon]

yes and it did show a green tik on it

but the numbers of escape tries is lower than it should be

[stray elm]

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

if you check here, does it show your PC save (by the timestamp)?

[gloomy canyon]

on switch its 23 and on pc its 26

there are 3 files

profile 1.sav is from 14.feb, profile1.v.sav is from 9. feb and profile1:temp.sav is from today

i just started the game, went from asphodel to elysion and left the game to upload the data to the cloud

[stray elm]

then that sounds correct--the temp save should be the most recent

in that case, I'd try unlinking your account on the switch, restarting the switch, and relinking

[gloomy canyon]

i did

didn't work

it's the most complicated cross save system i ever saw XD

[stray elm]

alright. Make sure the game is closed on the Switch, then could you try running steam as admin and playing a room or two, then save/quit and start up the game on the switch again?

[gloomy canyon]

so i think the profile1.v.sav file is important on switch but not on pc, because it's from 9. February and the switch save is also from 9. feb

but the pc does not upload this file to the cloud

[gloomy canyon]

i will do that

[hearty junco]

@stray elm no dice

still not saving

[vast pecan]

same thing happens to me, the game doesn't save

[stray elm]

have you tried the steps in #h1-tech-fixes ?

[vast pecan]

oh i didn't see that, i will try then

[stray elm]

could you send me a screenshot of your saved games / Hades folder?

here or DM is fine

[gloomy canyon]

does not work

oh one moment

the cloud symbol over the switch profile 1 has a yellow question mark

the cloud symbol on the right has a green tik

[stray elm]

awesome! If you select that, you should get a prompt to pick Cloud or Local. On the Switch, Cloud means your PC save, and Local means your Switch save

[gloomy canyon]

OH MY GOD

THANK U

[stray elm]

sure thing!

[stray elm]

@hearty junco These ^.^

[hearty junco]

I actually have that controlled folder access turned off

would this still be an issue?

[stray elm]

then that wouldn't be it, no--do you have any antivirus active? Including Windows Defender

[hearty junco]

Yea I have just windows defender turned on

[stray elm]

then I'd try whitelisting Hades through that

[hearty junco]

should I whitelist the Hades exe or the entire folder?

[stray elm]

the three exes, don't think whitelisting the folder does the same thing

[hearty junco]

by the 3 exes do you mean the ones in the x64, x64VK, and x86 folders?

[stray elm]

yup

[hearty junco]

should i exclude all 3 exes or does it just matter for the version i play on x64

[stray elm]

should be fine to just do the x64

[hearty junco]

still doesnt seem to work. Ill try excluding the others too

[stray elm]

you may need to whitelist the Saved Games / Hades folder

[hearty junco]

ok ill try that too

still not workin

I whitelisted all 3 exes and the saves folder

and ran as admin

[stray elm]

alright...let's delete those .tmp files, since they're not doing anything anyway

[hearty junco]

i should delete them all?

[stray elm]

the .tmp ones, yeah--they don't have anything actually stored in them

[hearty junco]

gotcha. Deleted

[stray elm]

alright--any progress that's already been lost is going to be unrecoverable, most likely, because the game failed to save. So now try a room or two, and see if those .tmp files appear again and stick around

[hearty junco]

nope still not working

tmp files building up

gtg to work now though. can work on it more later

[stray elm]

alright. When you get the chance, could you follow the steps towards the end of #h1-tech-fixes about emailing [e-mail] some log files? They'll be able to help you find the fix

[hearty junco]

ok. can do, thanks for the help

[stray elm]

sure thing! Sorry I wasn't able to get it fixed

[fair cliff]

Can I report a problem here?

This is probably a niche issue.

I don't know why it occurs, but I am able to reliably replicate it across 5700 XTs, 3060 Tis, 3080s and 3090s.

The problem: If a session spins up a DAG for mining, pauses the miner, resets the OC and then launches Hades, the performance of the game is considerably below the refresh rate and extremely variable.

I have no idea why this occurs but I replicated it on all of those cards. Rest of the rig is 128 GB 3334 CL10 RAM, 5950x, 4k/144 ASUS monitor - not super relevant.

I tested this on my work rig as well (2x RTX Titans, 256 GB RAM, TR 3970x) - same problem.

Going to test it on my media center rn (10600k/32GB RAM/3060 Ti).

[stray elm]

Have you tested this with any other applications?

[fair cliff]

The performance is really poor like this. I have to fully restart my PC for it to be alright and I have to restart it with the OC I'm going to play with selected or else it's still somewhat, but not as, bad.

[fair cliff]

Yes, no other game does this so far.

[stray elm]

Alright. The best place to report that would be either in-game with or through https://www.supergiantgames.com/contact/

[fair cliff]

I wasn't sure it would be F10 appropriate.

But gotcha.

Going to do more testing because this issue is really annoying. I typically have all of my computers mining and I pause the miner and change my Afterburner profile if I'm going to play a game. Hades, reliably, seems to not like that much.

[spice berry]

Quick question when you have the Flaring Spin upgrade for the spear, When holding down spin, boons don't seem to proc with the AOE Hits is this intentional or a bug ?

Kinda discovered this when realizing that the charge spin was not dealing any hangover damage during the AOE pulse

I want to say bug because each pulse is not a special or cast so it should apply any effects a normal attack would

[stray elm]

I believe it's a separate effect, similar to the piercing wave with the sword

[spice berry]

well its still incredibly effective against flame wheels 😛

[stray elm]

true!

[spice berry]

why does something so evil make such cute sounds ....

[visual gust]

Just want to make sure I am in the right area; is this the correct channel to post in gameplay issues?

[stray elm]

Yup ^.^

[visual gust]

I would like to make it known then that when using the beowulf aspect the Duo boon between Poseidon and Demeter Blizzard shot will not become available to pickup at all when both Demeter and Poseidon conditions have been met. When checking the requirements under Poseidon the text that is highlighted in green says Flood shot instead of flood flare. I did 10 runs in a row in an attempt to get the duo boon and nada. When I ran an achilles aspect spear run I did the same cast build and got blizzard shot duo boon on the first try.

[fallow spindle]

Blizzard Shot is completely incompatible with Beo

But the fact that Pos Cast is marked as green is weird

[visual gust]

Okidokie. Is there a comprehensive list of completely un attainable duo boons with specific aspects?

[fallow spindle]

Check the Wiki. There are too many unique cases for me to list all at once.

[visual gust]

Thanks for the refernce.

[fallow spindle]

No problem

[stray elm]

Could you report that in-game with , since it seems like the in-game menu is incorrect?

If you're on PC

[visual gust]

Ya 1 moment

[autumn atlas]

I've got two questions to make sure what i'm seeing aren't bugs. Is this the correctly channel for that?

[stray elm]

Yup!

[autumn atlas]

Alright.

The first was an observation I had about the gift giving system? On an old save I noticed that after giving dusa to unlock her first locked heart and receive a gift, her next heart gave a prompt of requiring 2 ambrosia and only unlocked one heart. After maxing out several other characters I noticed no others that I had done had required 2 ambrosia for any of their hearts. Was this an intended mechanics with Dusa or a bug?

The second is something I just noticed on my current run. After going into the dungeon with the sword at 5 heat I eventually noticed that the heat indicator in the top corner of the screen said 6 heat. I'm not sure if this is a bug or an intended mechanic since i've beat hades multiple times with each weapon by now.

I played on hell mode for both of these occurances.

a little more detail: the double ambrosia requirment for Dusa was on a save from before the recent February patch (feb 2nd? i think).

[stray elm]

That's an intended mechanic for Dusa, yes

[autumn atlas]

no idea if it changed since the patch. haven't gotten that far with dusa again.

[stray elm]

Could you get a screenshot of the Pact of Punishment, and then in-game?

[autumn atlas]

ok. intended for dusa. thanks for that feedback.

i wish. i'm still in the middle of the run.

[stray elm]

Then a screenshot for now, and then one of the pact when you finish would work

[autumn atlas]

when i started the run it was at the default for 5 punishments on hell mode.

i had reduced the head from 7 (having originally had max Jury Summons on another weapon.... uh, the fist using aspect of Zag with +1).

i'll get a screenshot of the current run for you. will boot the game up now.

This is from immediately after killing the hydra.

[stray elm]

aight. Then whenever you finish up the run, no rush, could you send a screenshot of the pact?

[autumn atlas]

it says i have 40% jury summons. it should be 20% if it's default.

i'm going to intentionally die to see what happens.

[stray elm]

aight

[autumn atlas]

i want to see if it happens again the next time i select the sword.

also, for notes. The sword has Darker Thirst on it as an effect.

If necessary, is there a way to export a log file or something similar?

[stray elm]

There's a text file in Documents / Saved Games / Hades called Hades, that's the game log

it overwrites when the game starts back up

[autumn atlas]

here is another screenshot in case it helps.

[autumn atlas]

oh. well that's unfortunate.

ok. this is weird. i just noticed it let's me start with 6 heat.

have we always been allowed to attempt a run at more heat than the weapon has cleared runs for?

i thought i remember not being able to do that (before the feb patch).

[stray elm]

you can always attempt more than you've completed

you could go straight to 64 if you wanted

you just won't get more than one set of rewards at once

and you only get rewards for the lowest heat you have not yet completed

[autumn atlas]

huh..... how did i not notice that? i could have sworn i attempted that but wasn't allowed to highlight "Begin Escape". must have been an oversight on my part, then.

thanks for helping to clarify these with me.

I'm glad these aren't actually glitches or bugs.

[stray elm]

sure thing ^.^

[paper latch]

hey hello don't know if this is a bug but wanted to make sure: i've been having troubles with getting the last keepsake so i guess im gonna also mark this as spoiler || i've had the epilogue quite a few runs ago, unlocked hades' heart bar then i've seen the option to give him the second nectar but instead i've just talked with, that triggered the conversation in which he takes you out to the garden to talk with you. after that, i've never seen the option to give him nectar again. i've also done some suicide runs to get all the other dialougues out of the way and im at a point where he doesnt have aything else to tell me (can talk but got no "!" symbol). for reference if this is relevant: i've beaten him with extreme measure and now im at that point of the story where you gotta invite all the gods. || i've read people saying to just keep trying but having seen the option and now had it dissapear looked like a bug to me...so anyone knows ?? any other specific trigger i have to meet now, just keep trying or is it softlocked ??

[stray elm]

Just to double-check--are you sure you have the nectar to give him?

[paper latch]

yes, i have 15

[stray elm]

alright--what platform are you on?

[paper latch]

pc

[stray elm]

Could you report that in-game with , and include your discord tag in the "name" field? One of the devs can look into it and see if you're missing anything

I strongly doubt that it's softlocked, so there may be some other trigger

[paper latch]

alright thank you for the quick response

[stray elm]

sure thing! Best of luck

[languid wasp]

There's a texture bug with the Fists, if you special in atleast asphodel you go underneath pottery (I'm using aspect of talos)

Seems to happen with any object with the right distance

[stray elm]

If you're on PC, could you report that in-game with ?

[languid wasp]

On Switch

[stray elm]

Alright, then thanks for reporting here ^.^

[sharp mural]

has anyone else noticed Fated Persuasion rerolling into the same boons too frequently, especially on Chaos ?
seems like there might be some kind of randomisation issue

[ionic drift]

No not related, I don't have that behavior in any other game

[faint jewel]

I meant adjusting the dead zone for the controller in Hades' settings menu as it might fix the issue with input you've described.

[burnt knoll]

Hey I think I'm having this bug where even thought I have evergreen acorn equip I take damage in the early hits

I see the sphere around me but I get the impression that I'm still receving damage.
Did anyone else experienced this?

[faint jewel]

Check the HP value before and after you take a hit to see if that's case. It might just be an impression, especially when you have lower health in general and the red "frame/aura" is constantly present and I think it's even pulsating from time to time as well, which might give a similar feeling to receiving damage.

[burnt knoll]

I think I must imagined, battle with hades and it seemed normal. Maybe I just am unnacustommed for not playing much lately.

Aside from that, can anyone tell me why everytime I open the game is not in fullscreen even though is already selected?

[faint jewel]

I don't know why it happens, but you can force the game to open in full screen when you put /FullScreen=true in launch options (Check hades-tech-fixes for instructions on how to do it if needed).

[small stratus]

I think there's a bug regarding the Aspect of Beowulf. When i acquired the chaos boon +1 cast it doesn't work anymore. But before that it worked normally

[faint jewel]

Could you please report it in-game with F10 if you're on Windows?

[small stratus]

Will do. I'm using windows 10.

Thanks!

[hearty junco]

Hey, @stray elm I went to send the email to the support team and got an error attaching my hades.log file because it was 0 bytes

do you think that might be causing my saving problem?

[stray elm]

That's probably not causing it, but it's likely related, because the game is unable to write any data, including writing to the log file

[gray wigeon]

Hi there, I came to this discord only to ask, I'm playing Hades on Nintendo switch and I've just beaten for the first time Hades. Coming down to the "hub" Hades has something to say and before talking to him I gave him some nectar which made his interaction disappear. So is that normal and will I ever get to know what he was going to say?
Thanks

[faint jewel]

You should still be able into interact with him and he should say that line. If not, don't worry, it will appear eventually if it's an important one.

[gray wigeon]

Okay, thanks for the quick answer! Didn't expect you to be this quick, I haven't made another attempt yet I'll keep you informed if not!

[sharp mural]

is Achilles aspect intentionally not resetting the attack count on subsequent rushes or is that a bug ?

[stray elm]

Iirc, that's intentional

[sharp mural]

damn, that sucks

[lost shore]

Where are the save files stored ? i wanna format my PC but i dont wanna lose my save file

[stray elm]

Documents / Saved Games / Hades

[half charm]

Hey, i am playing Hades for 36 runs by now and i am taking whatever weapon is thirsty because i want variety, i finished game with 3 of the weapons but adamant rail didnt get thirst not even once. I learn weapon's name from wikipedia there arent file about this weapon in RB. Am i very unlucky or is this some kind of bug?

[faint jewel]

I assume you mean Dark Thirst. Which weapon gets it is random, so it is possible you didn't get it on Rail yet, but you will eventually. I'm not sure what you mean by "there arent file about this weapon in RB"... If you mean codex then you need to play with the Rail at least once for the entry to appear there.

[half charm]

Yes dark thirst and codex you are right. i played all weapons atleast 5 times, if you say so eventually time gonna come than i am keep playing. Thank you very much.

[rain field]

hi, im having some issues with the cloud save on switch and pc, when i syncronize the cloud save on steam all correct but when i goes to pc version the save is not the same and then i lost progress on both system, can someone help me?

[stray elm]

Just to be clear--you saved and synced from the Switch, then when you started up the game on the PC, it loaded an old save?

[rain field]

yep

[stray elm]

And then then when you loaded back up on the Switch, it had the out of date save?

If you lost the progress on both systems, it's unfortunately probably not recoverable. If that's more than you'd want to go through again, the devs have some pre-made saves to help people who've lost save progress, which I can get you set up with.

In terms of resolving the issue, the majority of the cross-save issues I've seen have been one-off issues. That being said, I'd recommend doing a little bit of playing and testing to make sure it's syncing properly between the two systems before making any significant progress.

If it starts having trouble again, then let me know and I can help investigate.

[exotic laurel]

ok....i think something is broken with my progression with Hypnos relationship. it's been locked for maybe 60+ runs, and I actually think I've gotten the dialogue with him and Thanatos, but it still hasn't unlocked? I've maxed out Thanatos too so that's not the problem.

Hypnos is the last relationship I haven't maxed out

[faint jewel]

You need several dialogues between him and Than to unlock Hypnos' heart. And it does take some time, so I'd say you just need to keep playing. Also, have a look here to make sure you fulfilled all the requirements: https://hades.gamepedia.com/Hypnos

[exotic laurel]

I have met the requirements -- thought it might be Thanatos' dialogue getting overwritten by other events, but Thanatos is definitely on to non-plot-relevant dialogue. I'm on run 132 fwiw, completed epilogue (||including family reunited||) about ten runs ago. But I'll keep going.

[reef badger]

Hi, I'm playing Hades on Switch Lite and PC, but the last two times I played on Switch Lite I get like a bug, because the first time it happen to me it was when I defeat Hades then the screen get freeze and I had to restart the game and all the progress of that run was delete, then the next time I get the same bug but this time was on the room of Cerberus and again I had to restart the game 😦

I check out and I have the last version of the game on the switch

[faint jewel]

Hi, I'd try turning the Switch off completely and then turning it back in again. If that doesn't help try Checking for corrupt data (System settings -> Data management -> Software -> Hades -> check for corrupt data). You can also try redownloading the game.

[stray elm]

Do you have the game on the system memory or an SD card?

If it's on the card, you may want to move it to system memory, as there are some known performance issues when it's not on the system memory

[reef badger]

Ok, I will try that

[reef badger]

The game was on the system memory but I will download again

[tired rune]

Hey my partner and I are having an issue where a few of the items like battie (from Meg) dissapear (its still usable but the icon isnt there. In some attempts all the healthbars were glitched where they wouldn't show up or just werent accurate. This doesn't really need a solution right now its more a bug report but f10 isnt working either

[stray elm]

Could you try verifying file integrity?

And only works on PC, so if you're not on one that would be why

[tired rune]

yeah theyre on a mac

also im not sure what you mean but it has fixed itself

[stray elm]

UI issues tend to do that, haha

[velvet pendant]

I did still have that question about the Switch version's resolution, but I don't know if anyone actually knows the answer

specifically: I have my TV set to 1:1 pixel output at 1080p, which I know is working fine, but Hades somehow appears blurrier sometimes than some of the PC footage I've seen, so I'm not 100% clear on what resolution it's actually rendering at

I've seen some things online saying it's rendering at 1080p, but other things saying that it's upscaling

[stray elm]

Have you checked the in-game settings menu? I think it has something there, even on the Switch

I'm not actually totally sure on the docked resolution, sorry

[velvet pendant]

I'll double-check when I get home but I think I went through options already.

The reason I ask is because it might affect my choice whether or not to get it on Steam at some point (I got it on Switch as a gift from a friend), and my one big complaint with the game is that some UI elements are super small and indistinct when you're playing on a TV from a couch, and resolution upscaling wouldn't help that. Like, the shade "cause of death" dialogue is almost unreadable

if I dredge up a USB-C cable I could probably copy a screenshot or two over to my PC for the sake of demonstration

[faint jewel]

There's nothing that can be done about that, unfortunately. I have it on Switch as well and playing on TV is not that good sadly, with things being quite small.

[velvet pendant]

Yeah, I'm skeptical it's actually rendering at 1080p, which isn't terribly surprising given the Switch's hardware specs, I guess. Ideally it would render the UI at native resolution and only upscale the scene, but that's making certain assumptions about the codebase/engine/etc.

it's the one issue that makes it feel like a PC port to me and not something designed for docked Switch play

[stray elm]

I haven't had any issues with the UI on the PC at least, if that helps

I keep meaning to play it on my switch so I can see what it's like, but other stuff keeps coming up haha

[faint jewel]

For the record, there is nothing to adjust/change/select when it comes to display on Switch.

[velvet pendant]

yeah, it seems more designed for sitting close to the screen like that

[rain cradle]

Switch is able to render 1080p for the game. The issue is slow 4GB ram and amount of assets that Hades needs. It need to stream all assets in fly. So memory it have (SD cards, Internal, or soon Cartridge) with slow internal are not able to keep up with higher res assets. At least its what I think. About rendering UI in different resolution. It could quite work, but UI package is one of biggest in game, and again, the RAM is too small to hold it in higher res version. Maybe it would be possible to optimise it better but not without big amount of work.

[velvet pendant]

Yeah, I understand that. I think the frustrating thing to me is the lack of available information on the topic, since it's pretty relevant when deciding which platform to buy it on

[rain cradle]

I think its problem with Switch itself. Even their first party games run at dynamic res, and often reach 360p in portable and 540p in dock...

Overall I own Switch Lite, and all games looks great. For Dock (my friend own one standard switch) the best option is a screen with max 27inch. Anything bigger cause that you can see the low resolution in most games.

[velvet pendant]

Yeah, I know that BotW runs at something close to 900p internally. I like the Switch in a lot of ways, but the hardware is definitely not powerful by any stretch

There's just a big difference in clarity between upscaled <insert whatever resolution Hades is rendering at> and native 1080p, especially with a UI likes Hades where everything is fairly stylized, has small fonts, etc.

[rain cradle]

What language you play? Some languages use font scaling and on Switch its rly small. English version is best. In Polish there is no scaling too, as our loc. team did everything to turn off any scaling.

[velvet pendant]

English

[rain cradle]

If you still have issues with these small fonts, then switch have magnifier options

[velvet pendant]

it's not a big deal during gameplay, although I imagine it could be for someone with vision issues

[sonic mirage]

Someone posted this picture in another channel, and I thought (with their permission) that I’d point out the “18:010.00” bit.

https://media.discordapp.net/attachments/725021639506526249/812406688577617980/Screen_Shot_2021-02-18_at_11.23.53_PM.png

[last herald]

I'll actually go into the admin room to see if it's there too

^^

[stray elm]

ah, I see

if it is, could you report that in-game with ?

[last herald]

it is not

[stray elm]

it wouldn't be there, it would be on the run where you got that time

[last herald]

oh frick

[stray elm]

you could also check the other records cabinet

[last herald]

I found it

[stray elm]

aight--yeah, could you report that with ?

[last herald]

but I can't get the f10 input on my dang computer to work

[stray elm]

hmm

are you on a PC?

[last herald]

I'm on a macbook

[stray elm]

that would do it, yeah, unfortunately f10 only works on PC

no worries, thanks for reporting here!

[last herald]

I wonder what strange infinitessimal unroundable decimal of time I got to make it do that

[stray elm]

small enough to read as 9, large enough to round to 10

wack

[sonic mirage]

Maybe it doesn’t switch to tens digit/ones digit at exactly 10.00, but it would at 10.01.

[stray elm]

still a bug though, hahaha

[last herald]

does anyone else have to deal with constant crashes?

like it's at the point where every 3 rooms I stop and dupe my game file and save it in a folder because crashes are that common and they always delete my progress

[stray elm]

There are some things you can try in #h1-tech-fixes , under the section on Performance Issues

[wild bolt]

any idea why Steam wont register my Thorn of Thanatos achievement? Got it to +30% dmg in 2 runs yesterday but i havent unlocked it yet

[stray elm]

are you running the game through steam?

[wild bolt]

ye

[stray elm]

alright. could you try verifying file integrity? And if the next time you reach that point you don't get it, could you report that in-game with , including some form of contact info?

[wild bolt]

already did verification.. still nothing. Will try to get to 30% soon and ill let you know/report the problem

[maiden shuttle]

f10 screenshots dont work properly for me, any idea why?

[slow pewter]

I am unable to get my Xbox controller to function properly. I have put in the launch options and It allows me to click up and down on the menu, but I cant press A to continue my game.

[stray elm]

What system are you on?

[stray elm]

Are you using Steam or Epic, and what system are you on?

[maiden shuttle]

I'm on 64bit Win10

[stray elm]

Could you try verifying file integrity?

[viral thorn]

Hi tech support - I connected my switch cross play to steam and lost all my progress that I made on my PC... Thought I selected the PC save, but when I synced and saved it took the switch save. It was the one with the later timestamp...

On the PC, when I try to delete the recent sav files while online, it still shows the cloud saves, which has that switch save on profile 1 that overwrote my PC save.
While offline, I can confirm that it uses the PC save - can I restore that to the cloud?

[stray elm]

Heyo--to restore that to the cloud, do those same .sav file changes after opening the game, instead of before opening the game.

[viral thorn]

Hey, thanks 🙂 gunna try that now

[stray elm]

Sure thing

[viral thorn]

My profile1.sav is already at the one i'd like to keep.. But in game, the cloud save is preferred for profile1

[stray elm]

Could you send me a screenshot of your saved games folder?

here or DM is fine

[maiden shuttle]

oh i forgot to reply to this. yeah sure i'll do it later and see if that fixes it

[slow pewter]

I'm using Steam on my mac.

[stray elm]

Could you try disabling steam input?

It's in the properties menu

[slow pewter]

It didnt work. The only thing that works is the Dpad.

[stray elm]

And you also have the launch options set?

[stray elm]

Aight. Could you try running from outside of Steam? And if that doesn't do it, could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files? This is an issue they're aware of and working on, so that will help them fix it

[night root]

hello I have a big issue.
I beat hades twice and I always talk to everyone after each attempt and gave everyone a nectar too. however each of my weapons has only the first aspect unlocked. the rest is locked and I found no way to get it fixed. im playing on switch

I have all weapons and all mirror upgrades

I think its a bug

[stray elm]

After you select a weapon, could you try pressing the interact button a second time?

[slow pewter]

I'll give it a shot. thanks for the help.

[stray elm]

Sure thing! Best of luck

[night root]

yeah I have the first aspects unlocked and maxed on two weapons

[stray elm]

Okay—you need to spend titans blood to unlock the other aspects

[night root]

no nono theres a lock on them

[stray elm]

Could you try to get a picture or screenshot?

[night root]

ooooo nevermind I didnt understand that I had to select the lock manually

im sorry thanks for the help

[stray elm]

No worries! Best of luck

[abstract lake]

Um, hello! I have a question ^^;

[stray elm]

Hello! I have a little bit of time to help, what's up?

[abstract lake]

I just submitted this run for Aphrodite's challenge, and I'm worried about the clearing stats. I'm not sure why it says I cleared only once, only on the stygian blade, and then total 34?

I did clear with all weapons

[stray elm]

Did you recently toggle god mode off?

[abstract lake]

That would be it

Ty XD

[stray elm]

yup--your victory stats are tracked separately

sure thing!

Best of luck

[abstract lake]

Wowza that was my first clear without god mode???

And my fastest time?!?

[stray elm]

and on 7 heat as well, congrats!

might not have been fastest time, I think that might also be tracked separately?

not certain

[abstract lake]

Ah yeah

Right I think I did get sub 30 a couple times...

Ty for telling me they're stored separate, I would never have figured that out XD

[stray elm]

Happy to help ^.^

[frosty tiger]

Hi, is there a way to reset steam game progress and achievements?

[stray elm]

You can reset game progress, but I don't know of a way to reset achievements. There may be something steam-side though

[frosty tiger]

okay, and how do i reset the game progress?

this doesnt do anything for me

[stray elm]

Once you start up the game, there should be a trash can button in the "Play" menu. That will clear the save slot, and then if you start a new game in that save, it will overwrite

You need to start a new game

If you want to completely empty it, let me know and I'll write up the steps

[frosty tiger]

i want to delete everything and start fresh, but for some reasons it brings back game files from a previous version that i pirated to try it out, since then i uninstalled it and bought it on steam

[stray elm]

Mmkay. To completely delete your current progress:

1. Start up the game
2. Go to Documents / Saved Games / Hades
3. Delete all of the files labeled .sav or .sav.bak
4. Open the "Play" menu in-game to verify the save slot is empty

[frosty tiger]

thank you, that solved my game progress problem

but the achievements are still there on steam with 0 hours played, looks kinda weird

this never happened to me before, i tried many games before buying and none of them unlocked achievements like Hades did

[stray elm]

Hades has several narrative achievements that are keyed to unlock retroactively, in able to support cross-saves and Early Access players

I'd look into the steam pages for resetting achievements

[frosty tiger]

i see, well thank you for your help 👍

[stray elm]

Sure thing! Best of luck

[frosty tiger]

so i found a steam achievement manager that worked on Hades
i can link here or dm if anyone else needs it

[jovial latch]

hi, new to the discord.

i'm playing on the switch, and noticed that upon receiving an extra cast once a chaos curse was lifted, my cast count was maxed out (i.e. 4/4) even though i hadn't picked up my bloodstones yet. picking up the bloodstones would not change the cast count → cast count remained at 4/4. reading through recent patch notes, this doesn't seem to have been fixed yet.

unfortunately, i've yet to recreate this situation, and also have since updated the game (currently on v1.0.37136), so i don't have a screenshot of the situation, nor can i say for sure if this is still an existing thing, but i'll update again if i see it again.

[stray elm]

Thanks for the report! I've heard of this happening once or twice before, so no stress about having a screenshot

[jovial latch]

good to hear that it's a noted issue!
(bad to hear that it's actually an issue and not just my settings or something)

[stray elm]

If you do happen to recreate it, feel free to send that here though!

[jovial latch]

sure thing

thanks!

[stray elm]

Happy to help ^.^

[worthy parrot]

Not sure if this has been reported before, but I think the Crystal Beam sprite is on the wrong layer

Just a minor visual issue though, nothing game breaking

[stray elm]

If you're on PC, could you report that in-game with ?

[worthy parrot]

I think I've done that a while ago

[stray elm]

Then thanks for reporting

[worthy parrot]

No problem!

[jovial latch]

managed to recreate the situation and screenshot it

again, this is on the switch v1.0.37136

[kind chasm]

started playing again after about a month, I updated to the latest version on Steam, twice today the game froze for a few seconds and I got kicked back into a login screen (macOS 10.15.7, MacBookPro16,1), I could still hear the game playing and the process was still running... happened both times with the Exagryph (no idea if that's relevant)

[stray elm]

Heyo! When you say login screen, you mean your system login?

[kind chasm]

hey! sorry for the late response, yeah it's the system login... really weird

[stray elm]

Yeah that's pretty funky. I'd try verifying file integrity

[kind chasm]

I'll see if I can find anything wrong with my system

[stray elm]

alright

for verifying:

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

[zealous halo]

Would this be a problem on Hades or my GPU drivers being dumb?

(Drivers up to date)

[zealous halo]

Now whenever I launch it says the connection to the DirectX drivers are lost and crashes

[stray elm]

What OS are you using? And Steam or Epic?

[zealous halo]

Windows 10, on steam

just restarted the PC and it's working fine now. That was a strange crash though, turned off all of my monitors briefly.

[stray elm]

huh, aight. Well, drop back in if it starts acting up again ^.^

[zealous halo]

Will do

[languid crest]

I had an issue where I was trying to give nectar to Hades after I beat the game for the first time then could speak to him about the ending dialogue. I alt-F4 restarted save and talked to him first then it wouldn’t let me gift him the is this a known issue or is Hades just a jerk and won’t talk to you twice?

[stray elm]

Once you've talked to a character, you can't immediately give them nectar. You'd need to refresh their dialogue by going through a run (win or lose)

You can give them nectar first, and then talk to them normally, usually

[solar radish]

Did the game just update or something? The game asked if I wanted to chose the DirectX, Vulcan, or 32bit version (I chose DirectX since that's the one I've been using), and then Steam said it was doing first time set up. My save files seem to be fine and I stopped the game startup and backed them up just in case. Should I start the game as normal, or is something wrong? I also noticed a new file called "runasadmin.vdf" in the common steam folder.

[stray elm]

That's something that happens sometimes after updates. As long as it doesn't keep trying to do it every time, you're totally fine

[solar radish]

Ok, thanks!

[stray elm]

Sure thing ^.^

[languid crest]

I figured he was just mad at me from everything I just did to him lol. Thanks

[stray elm]

Sure thing ^.^

[uneven pine]

Is there a known issue on the switch where the game gets suddenly harder after the game is open for a certain amount of time? I've played for 102 runs, 80 hours apparently and I had never closed the game - just always put the switch into sleep mode. Suddenly enemy attacks were extremely fast, fishing was impossible, and the 1st boss battle with extreme measures literally had nowhere I could walk without landing on an explosion.

Opening and shutting the game seems to have fixed the issue - I found one other person with this problem on Reddit that had found the solution. I just want to make sure supergiant know about it.