h1-tech-support

[celest totem]

just to be sure

[stray elm]

alright--did you try:

• all 4 of the listed launch options
• using the Vulkan/32-bit startup options
• installing the c++ redistributable

[celest totem]

Yes i actually reinstaled the c++

When I start the game in 32 bit the same thing happens and when I open it with vulkan it opens the game but asks me to open it with the directX option

You mean these 4 ways to launch the game?

[stray elm]

yup--you've done them all together?

[celest totem]

Yes but i can do it again

[stray elm]

have you checked your system specs to make sure they match the minimum?

[celest totem]

Yes i did

[stray elm]

Alright--I'm not really sure why it's not starting up, then. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] ? They've got a bit of a backlog, so you may not get an immediate reponse, but they should be able to help you out

Sorry for the inconvenience

[celest totem]

allright, thanks for helping me ❤️

I have a question, Its normal that Hades.Log doesn't appear at the end?

[stray elm]

ooh, hmm

that means it probably didn't autogenerate the files...does the Saved Games / Hades folder have anything in it?

[celest totem]

Yes it have a VDF called steam_autocloud.vdf

[stray elm]

that's it?

[celest totem]

Yup

[stray elm]

mind if I DM you some files to try manually adding?

[celest totem]

okey

[stoic geyser]

Just a fruit passing by to say you all are doing great

[stray elm]

🍑

[elder light]

Just got an update to 1.0.37136 on the Switch and it feels like the game took a decent performance hit. I don't see that version in the patch notes here. Anyone else have that issue?

[stray elm]

I'd try reinstalling, see if that helps the performance

is there anything specifically that seems to have taken the hit?

such as particle effects, loading rooms, spawning enemies, etc.?

[elder light]

Just seems like a lower frame rate maybe? Just doesn't feel as smooth as before, don't know how to explain it. It's a consistent thing too, not like spiky frame rate drops.

[stray elm]

alright. Then yeah, I'd try reinstalling, and please let me know if that doesn't help

[elder light]

Interestingly, it seems better once I got to the lava chambers. I'll have to check how it was in Hades once this run is done

[stray elm]

Thank you for the update!

[rain cradle]

I do not think that the switch update 37136 did anything to performance, it was one minor fix for something that would be hard to notice.

So its all illusion that you notice better/worse performance.

[elder light]

I don't think it's illusion. Hades and the first world have the issue. I didn't notice it in the lava world and the world with the minotaur/gladiator boss. @rain cradle @stray elm

I last played 2-3 weeks ago so maybe there have been more than this latest update

Very noticeable in Zag's bedroom.

[elder light]

I reinstalled, but I think it may have been the "Action Smoothing" setting on my TV. I know I've turned it off in the past but it was set to high. Either way, I think it's all better now.

[cobalt cove]

So I'm not sure if this has been mentioned before, but I've noticed this happen on the Switch version quite a lot.

[spoiler?]
||During the Hades fight, on occasion when his boiling blood projectile explodes, the green ripple effect won't occur, instead you'll only get the more muted snow effect||

It doesn't happen every time during the final boss, but it happens with enough frequency that sometimes I'll get a fight where I can't see about a fifth of the explosion ripples coming in

[jolly nacelle]

Is it possible to play PC and switch like continuously switching between them?

like just play wherever and whenever i can?

[dense rune]

As long as you have an internet connection to sync when you quit out each time, yes

[jolly nacelle]

Thank you 😁😁

I m ready to pledge my soul to the game 😂

[stray elm]

Thank you for reporting! I believe the devs are aware of this issue, but I haven't seen it mentioned in a bit so that's good to know

[cobalt cove]

Happy to help. I've run into it a few times, nearly killed me on my last run, glad I managed though. Here's to hoping the devs patch it!

[bitter thicket]

is it possible to make Hades not ask which graphics version on steam?

[stray elm]

Unfortunately, no, other than launching from outside of Steam

[bitter thicket]

what do you mean by launching from outside of steam?

[stray elm]

adding the exe file as a shortcut somewhere. There are three different exes for the three different versions, so you'd just pick one. Note that doing so means you wouldn't get any of the benefits of launching through Steam.

[hushed atlas]

Hi sorry to be a bother/and or not smart BUT I can't sync my progress FROM Steam TO the Nintendo Switch. The Sync and Quit option doesn't come up - only quit, and I have lost progress because of it - but I figured it's pointless to try and recover the data if it's just going to get lost again via the same issue

[stray elm]

is sync/quit not showing up on Steam, or not showing up on Switch?

[hushed atlas]

It's not showing up on the steam menu ....that is the menu inside HADES when you press the pause button

[stray elm]

I don't think it's supposed to, because you're not linking Steam to your Switch, you're linking your Switch to Steam

what happens when you go to check the saves on your Switch?

[hushed atlas]

it goes from where I left off on the switch

so if I play on the computer it's like I didn't play at all

[stray elm]

https://store.steampowered.com/account/remotestorageapp/?appid=1145360

if you check here, does it accurately show your Steam progress?

[hushed atlas]

I don't fully know

Let me check something

just seeing if I can check times of my screenshots

25 Jan @ 6:23am

no I don't think so

the latest save I have on that link is 10:17pm

and then my log in from today

so it didn't upload my progress from two runs into the cloud - I started on the computer at around 4am then stopped at 7am ish

[stray elm]

are you launching the game through Steam?

[hushed atlas]

Yeah, I don't use icon shortcuts

[vast pilot]

Hello i have recently enabled cross save from my Switch to Steam and now hell mode is enable. I've seen reverted to an earlier version of the game yet the problem persists on both saves. i see your helping and am in no rush.

Since* reverted

Steam: ShadowJunkieRich
i hope to hear back from you, i have reported the bug in game via f10 as well.

[stray elm]

does the game seem to be saving properly on Steam? Not talking about cross-saves, but just on that one device

[vast pilot]

i'll have to check

[stray elm]

(that was to the other person)

[hushed atlas]

I'm unsure and my head is a little fuzz, so how would I check that?

[stray elm]

I'm going to be completely honest--I have absolutely no idea how that happened, so I'm going to forward you to the devs. Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files, and also include the files named (assuming your using save slot 1): Profile1.sav, Profile1.v.sav, and Profile1.sjson

[stray elm]

if you save and quit on steam, then later start it back up on steam, does it keep all of your progress?

[hushed atlas]

Alright I'll check if it does that

[vast pilot]

okty

[hushed atlas]

Yes, it keeps my progress. I just cleared one room and quit the game, went back, I'm in the same place

Should I still send a message to the devs?

[stray elm]

that was to the other person xD not yet, I've still got some more I can test here

if you check that link again after completely closing the game, does it seem to have updated?

[hushed atlas]

no, it has not updated

[stray elm]

if you check the properties, is "steam cloud" checked?

[hushed atlas]

Yup

[stray elm]

alright--could you try launching Steam as Admin?

[vast pilot]

Windows: \Documents\Saved Games\Hades\Hades.log
cant find hades.log

[stray elm]

might just be a text file called "Hades"

[vast pilot]

so the whole thing?

tyty

[hushed atlas]

done

[stray elm]

try playing a room or two, save and quit, and check that link again :/

hopefully that will do it

[stray elm]

yup ^.^

[vast pilot]

is it just a text document?

[stray elm]

yeah

it's the debug log from the game

[vast pilot]

ok ty your really helpful

[stray elm]

Happy to help Hopefully the devs will be able to figure out what happened!

[hushed atlas]

It has updated

is the bottom one the most recent one then

[stray elm]

don't know about this.

but now try loading up on the Switch

[hushed atlas]

I'll show some screenshots before I load the switch

I loaded the switch

[stray elm]

🤞

[hushed atlas]

It says cross save conflict

[stray elm]

okay!

[hushed atlas]

So I chose the cloud

as thats the newer one

so what does this mean for future plays?

[stray elm]

you may need to keep launching as admin

it's also possible that this fixed it

I would recommend doing a bit more testing back and forth before making any serious progress

[hushed atlas]

So di I do a couple more rooms on switch

close then re open steam normally

and then see?

[stray elm]

yeah

make sure to sync/quit on the switch

[hushed atlas]

alright

I'll let you know

Ran steam as normal just now - it picked up where it left off on the switch

Running the switch again now Edit: Picked up where I left off - it seems to be fine

Why on earth did it have issue before then I wonder, and why does just running as admin work

[stray elm]

Steam probably wasn't able to assign something properly, and running as admin let it do that

[hushed atlas]

Thank you so much for helping tho

I was p worried about it

[stray elm]

Sure thing! Happy to help

[sick gale]

Hey. I wanted to update on a report about Launch crash Bug Report window - which also corrupts the latest save.
I reported it via the bug report window (at that time i didnt know what caused it) but also found out why it crashes. If I have my USB receiver for wireless Speedlink Xeox game pads plugged in. And thats it 😄 (game crash window appears at launch, game still playing in background but save is corrupted and it wont save again) Tested it its 100% reproduction

[stray elm]

Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] and let them know that?

and if you need help recovering your save progress after the crash, there are steps for save recover just above that

[feral spoke]

go to sleep swan

[stray elm]

that was at 1:40!

[feral spoke]

still

go get some sleep

its already 2 so i have permission

[gilded maple]

hi everyone
i bought a xbox 360 controller (not-original) and when I try to open hades this error appears:

the game functions normally, but if i close the error the game close

[stray elm]

Steam or Epic?

Could you try doing this:

On Steam:
· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'

On Epic Games Store:
· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'

Enter the following:
/UseNativeGaInput=true /UseNativeGaInputNoControllers=false

[gilded maple]

steam

ok, i'll try

[gilded maple]

it works! ty so much

[stray elm]

sweet!

[drifting laurel]

On Switch, I’m having a new problem: I get past the laurels loading screen when I start up the game, but instead of the starting menu and the picture of Zag displaying, the screen remains black. I can hear the music, but not the slash-y sound effect that usually accompanies the image appearing on the screen. Pressing A at this juncture does nothing (so in other words, it’s not that the starting menu has loaded invisibly). This persisted across several restarts of the game as well as a restart of the Switch system itself.

I know there was an update recently, but I was able to play successfully at least once since the update.

[stray elm]

Could you try reinstalling the game? Abc are you using cross-saves?

[drifting laurel]

I am using cross-saves. Husband is using the Switch right now but I will try that next, thank you!

[drifting laurel]

Looks like that worked. Thanks so much!

[stray elm]

Sweet! Happy to help

[somber dagger]

hello I rebooted my PC and the steam session was closed and my progress was lost, what can I do?

[stray elm]

Had you just been starting out, or have you been playing for a bit?

[somber dagger]

120Hours

[stray elm]

alright--is it not showing up, or showing up as corrupted?

[somber dagger]

Nothing appears when the game started, something came out that if it did not appear my progress went to a site but I passed it quickly and did not look where I

[stray elm]

(also, I can help in Spanish if that'll be easier for you, though my replies will be a bit slower since I'm not completely fluent)

Could you send me a screenshot of what the "Play" menu looks like in-game?

[somber dagger]

Ok

I tell you it is as if it was the first time that it was downloaded

[stray elm]

okay--two things:

1. we can almost definitely recover most of your progress

2. would you mind trying out a system the devs are working on for the test branch, to make the recovery process easier?

[somber dagger]

Oh, but what would that be like?

[stray elm]

basically, you'd download the #test-branch-readme version (I'll paste the instructions here), and then instead of needing to go in and rename files (as described in #h1-tech-fixes ), you'd be able to use an in-game menu to load a non-corrupted save

HOW TO INSTALL THE HADES TEST BRANCH:

If you have the game on Steam,

• Right-click Hades in your Steam Library
• Select Properties
• Go to the Betas tab
• Type HadesTestBranchAccess in the code field
• Click Check Code
• Select testbranch - Test Branch from the dropdown menu

You can now update your game to the Test Branch.

[somber dagger]

Thank you ♥️

[stray elm]

sure thing! And if you don't mind, please let me know if you have any issues/difficulties using it, so I can report that to the devs

[quick marsh]

Thanks, just joined the discord to figure out how to get my save back, the test branch worked for me. I tried switching back to the non-beta version after it autosaved, but it was corrupted again. Is there a specific step I have to take to get it working again on the main branch?

[stray elm]

Could you zip up your save files (located in Documents / Saved Games / Hades) and DM them to me? It should work fine moving back, so I'd like to take a look

The specific files are the .sav and .sav.bak# files

[quick marsh]

all the save files or the most recent?

[stray elm]

Let's go with Profile1.sav, Profile1_temp.sav, and the two most recent Profile1.sav.bak files

[quick marsh]

sounds good, sec

[stray elm]

For anyone else coming in with that issue--to make sure the corrupted save is overwritten correctly, start a run on the test branch, then save and quit, then you can switch back over if you want to

[leaden breach]

Hi, i hve been playing Hades on my pc and would like to try it out on my brother's nintendo switch, i'm able to link my steam profile on the switch, but then i can only access my synced data on the number 1 save slot (which my brother is using for his own progress on his switch) if i choose to access it like that (save slot 1) will it delete my brothers progress??

I can choose between local ( my bro's progress ) or cloud which is mine, if i choose cloud im guessing it wont affect his progress but i want to make sure! wouldnt want to delete his game in such an unfortunate way

[stray elm]

Choose to cancel, if that's an option. You want to move your PC save to slot # 2 before syncing

Otherwise, choose local, and we'll recover your PC progress when you load back up there

[leaden breach]

Ok so i go on my pc and move the progress to slot 2 and then reconnect on switch?

[stray elm]

Yup. To move your slot:
1. Start up the game
2. Go to Documents / Saved Games / Hades
3. Rename Profile1.sav, Profile1_temp.sav, Profile1.sjson, and Profile1.ctrls to Profile2
4. Close the game

[leaden breach]

alright im trying it out, thanks!

[stray elm]

(you don't actually need all of those, but that will also keep your settings )

[leaden breach]

it worked! thanks a lot my friend!!

[lusty scroll]

Hey, just picked up Hades on switch, I've been playing it on PC (epic) since early access. But when I hit play on switch, it always says sync failed.

[celest jasper]

yo. If you do trial of the gods and you chose poseidon first and pick sunken treasure the game wont give you the treasure at all. like it doesnt drop it at the end of the room or right after you select it

[stray elm]

Could you make sure your Switch time and date are correct?

[stray elm]

If you're on PC, could you report that in-game with ?

[celest jasper]

well i didnt know that was a thing until just now. Ill do that

[stray elm]

Thank you!

[lusty scroll]

time and date on switch is correct

[stray elm]

Could you try unlinking, restarting your Switch, then linking again?

[lusty scroll]

That seemed to work for whatever reason! Thanks!

[stray elm]

Happy to help ^.^

[silk gust]

Hello there! My gf would like to send an email describing her experience with the game. What address would be best for that?

[stray elm]

I would go to https://www.supergiantgames.com/contact/

[silk gust]

Got it! Thank you very much 😄

[stray elm]

Sure thing ^.^

[drifting laurel]

I think three-ish runs that I'd played on the Switch just got overwritten by an older save from my computer--is there any fix for that?

[desert flume]

This is more of a feature-request than a tech-support request. Also minor spoilers relating to the Administrative Chambers...
||Is it possible to have the Security Log reflect the rarity of boons at the end of the run?||

[stray elm]

Unfortunately no, save progress on the Switch cannot be recovered. I would do a bit of testing back and forth to make sure it's syncing properly--if it's not, we can try and fix that

[feral spoke]

Swan how you feeling

Wait swan is offline?!

What in the underworld

Hope you're doing ok

[stray elm]

hahaha

I was updating my laptop's systems

[drifting laurel]

Thanks, but I think I'm done with cross-saves for a bit

[stray elm]

Alright, sorry to hear that. Feel free to reach out if/when you decide to give it another go, and I'll do my best to help get it working!

[drifting laurel]

Thank you!!

[feral spoke]

Hey swan do you know if they fixed aphro not unlocking her favor if you were using approval process?

[stray elm]

don't know either way, sorry

[feral spoke]

No probs!

Just curious

[stray elm]

I can check the test-branch patch notes though--

[feral spoke]

I was just checking cause thats the only bug I've ever encountered

[stray elm]

this might be it

[stone slate]

Hey, my friend just made a new save in the third save slot, in god mode and it deleted my first save, which had basically everything in it.

Is there anything I can do to revert this?

Literally just wanted to show him one of the other weapon aspects and my first save is completely gone but, my second save in hell mode is there. I don't get it

[stray elm]

When you say deleted, is the slot showing empty, or "1 run, 0 darkness"?

[stone slate]

It'a gone

[stray elm]

Alright--there are steps towards the end of #h1-tech-fixes for save recovery, I'd take a look at those

[stone slate]

Thank you

[stray elm]

Ping me if you need any help ^.^

[stone slate]

Alrighty!

[stone slate]

@stray elm

The situation has gotten more confusing somehow

So now, when I delete the other two files that already exist, and exit the game to begin, the data retrieval,
Both of the other two files return.

But not my original file

[stray elm]

could you send me a screenshot of your saved games / hades folder?

[stone slate]

Yeh, gimme a sec

I dunno if that's too difficult to see

[stray elm]

ah, okay--could you try the steps under If the Game Won't Start or Read/Write Save Data ? Something is interfering with the game's ability to save

that's what all those .tmp files are from

[stone slate]

Weird

I guess that makes sense

[stone slate]

@stray elm Yo I did the alternate save mount launch option. I've tried everything else but, I've either done that before to solve previous issues or I have to pay for a service

Can I still retrieve my first file now that I've moved the save mount?

Sorry for the trouble, I just really wanna get this figured out

[stray elm]

Alright, you can remove that launch option, yeah.

Could you zip up and then DM me all of your Profile1.sav files? And let me know how many runs you should have. I'll see if I can recover it.

[stone slate]

All of the .bak ones too?

[stray elm]

yeah

[stone slate]

Yeh, gimme a sec

[stray elm]

I won't be able to look through right away, but I should have time tomorrow

[stone slate]

That's fine

Thanks for helping

I'm not sure how many runs exactly but, it should be in the 125-135 range..

[stray elm]

Si quieres ayuda en español, yo puedo hacerlo

Voy a dormir pronto, así que te ayudaré cuando despierte

[pure belfry]

hi guys, i have not downloaded hades yet and i'm wondering, does it work on Mac silicon (M1)?

I don’t know if it is the right place to ask it...

[somber dagger]

Oki

[crude acorn]

yes, it works on M1, there are some issues with certain gamepads that we are working on

[pure belfry]

Thank you!

[fading stratus]

I’m convinced flame wheels release is bugged. It’s the last thing I need in the fated list, 30+ runs and hasn’t popped up. I’m even saving my shop refreshes for the Wells in the 3rd stage and 🤷🏻‍♂️

[fading stratus]

Just used 5 shop refresh tokens on two different wells and nothing still

[stray elm]

What's the issue? We need more information, please

[ionic atlas]

no third boon

[stray elm]

You could try verifying file integrity, and reporting in-game with

[stray elm]

What were the rest of the boons you had?

[ionic atlas]

wdym

i am talking about how artemis gave me two boon options instead of three

[stray elm]

Yes—if you had a lot of Artemis boons, it's possible she only had 2 valid boons to offer

[ionic atlas]

i had no artemis boons

[stray elm]

Ah, okay

In that case, thanks for reporting—you can also do so in-game with if you're on PC

[ionic atlas]

ok thanks

[fading stratus]

Switch

[fading stratus]

You didn’t have the pact of punishment active did you?

[stray elm]

Alright—then you could try reinstalling (your save data will be fine). The item itself is pretty rare

[ionic atlas]

nah

[stray elm]

That option also looks different

[ionic atlas]

jury summons and extreme measures

[stray elm]

It has the boon crossed out instead of just removed

[fading stratus]

You’re right. I forgot 😨

[stray elm]

No worries!

It was a good thought ^.^

[fading stratus]

I might give the reinstall a try later when I get off work

[stray elm]

¡Hola! Avísame cuando estás preparado, y por favor, recuérdame cuál es el problema

[somber dagger]

@stray elm te parece por privado irte enseñando paso por paso ?

[stray elm]

Si quieres hablar en mensajes directos, está bien, no tengo preferencia

[warm forge]

During one run I suddenly had the number of the chamber in the corner of the screen. Is there a setting to make this permanent? 🙂

[faint jewel]

I believe there is a mod that does that, but I haven't tried it myself. Have a look here: https://www.nexusmods.com/hades/

[warm forge]

thanks!

[cold storm]

I've been on the receiving end of ridiculously high frame drops when lots of projectiles are on screen. I'm not sure why, since I'm using a GTX 1070. The main culprits are the gorgon heads and miniboss

I've tried the fixes in #h1-tech-fixes as well to no avail

[stray elm]

You've tried updating your graphics driver?

[cold storm]

yep, they're on the latest verion

[stray elm]

Sorry for the delayed response--you could try setting the launch option /DrawBlendMax=8

[cold storm]

just set that and loaded a run already in progress, game still tanked frames (after relaunching the game of course)

[stray elm]

alright--could you briefly run through what else you've already tried, so that I don't just repeat stuff?

[cold storm]

updating drivers, toggling fullscreen/vsync, setting /useswapeffectdiscard, no compatibility mode, running vulkan and 32-bit, fast v-sync

[stray elm]

running admin?

[cold storm]

yep

missed that one, sorry

[stray elm]

no worries ^.^

could you try joining the test branch? I don't remember for sure, but it might have some optimization fixes. It should be pretty quick to download

instructions in #test-branch-readme

[cold storm]

does it mess w/ any of my saves/progress? Just started yesterday and kinda clueless so may be a dumb question

[stray elm]

it shouldn't--and you could save a copy of your files ahead of time, just in case

files are located Documents / Saved Games / Hades

[cold storm]

already seeing lag after installing and running test branch

[stray elm]

alright

could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] ?

I'm not totally sure what's causing the lag, so hopefully they'll be able to help you

[cold storm]

alright, thanks for the help though

[stray elm]

sure thing! best of luck

[leaden cosmos]

Hey so I just saw today that switch/pc cross-saves were avaliable, so I booted up my pc version, got it synced, then booted up my switch version, and I think somehow my switch save overwrote my pc save (substantially more time spent on PC save) is there any way I can get that old PC save back?

[stray elm]

There are steps towards the end of #h1-tech-fixes for save recovery, I'd start there

[celest jasper]

yo

[stray elm]

yo!

[celest jasper]

if you beat asterius against a wall in his solo fight then he will take a very long pause after his end dialogue and straight up walk through the wall

[stray elm]

xD

did you manage to get a screenshot and report it?

[celest jasper]

I got a clip of it once but it corrupted

[stray elm]

ah, drat

but you can get it consistently?

[celest jasper]

and that was before i knew about the bug report button

[celest jasper]

probably

[stray elm]

aight. If you can try an get a screenshot/clip of it that would be super helpful, and I'll see if I can reproduce on my end as well 👍
Do you recall if you had any Poseidon boons / attacks with knockback?

[leaden cosmos]

So I tried the steps here and there was 1 instance where I got the save to go back to what I wanted it to be, and then turned cloud saves back on and now I cannot find it any more

[stray elm]

Could you try to revert the changes you made, then send me a screenshot of the folder?

[celest jasper]

nah, I dont really like poseidon boons

he only ended up on the wall because thats where he was standing when i delivered the finishing blow

[stray elm]

👍

[dark trench]

My game craahed while loading asphodel, and after that I couldn't load my save file. I tried the steps mentioned in #h1-tech-fixes, but to no avail.

I have verified the game files too

[stray elm]

Heyo--could you try joining the test branch? The devs are testing a system to aid save file recovery and speed up the process. There are steps to join in #test-branch-readme

[dark trench]

ill try, thanks

I do have a backup old save already from one day ago, but id prefer if i could get in this one. Ill do what you said

[stray elm]

Definitely

[gilded wigeon]

I turned in 3 fish once
and the popup over the chef showed 3 Keys as a reward
But then I checked the inventory
and it was 30 keys
did I misread the initial 3 keys, or is it a bug?

[stray elm]

possibly a misread? Do you remember which fish it was?

[gilded wigeon]

one chrustacean, one gupp
and a third one which I don't remember

the fishing page in the wiki tells me the chrustacean got me the 3 keys

but the actual reward turned out to be 30, which I ended up using to buy a lot of nectar from the wretched broker
as I'd already unlocked the entire mirror and all weapons

[prime ocean]

Hi all, for some reason my Switch doesnt save the game?

I enabled cloud save but I dont really play Hades on my pc anymore, I do play it on switch

whenever I save, the next time I open the game up the save is just gone

[stray elm]

If you try disabling cloud saves, does that affect it at all?

[prime ocean]

I disabled cloud save and now it saves properly, thanks!

[cold storm]

if i was to move the game to a different hard drive, how could I ensure that I could save my save data? Would I just have to save a copy of the entire folder located in Saved Games?

[stray elm]

While I recommend against moving the game to a different drive, as I've heard of that causing issues in the past for some users, I believe it will still load from the Documents folder on your C: drive, so you shouldn't need to move anything.

[cold storm]

I'm just moving it since that was suggested by Supergiant to fix my frame drops, but if it's too risky, I'm not sure if I should. I was mainly planning on uninstalling and reinstalling if that isn't an issue.

[stray elm]

Which drive do you have it on right now?

[cold storm]

my E:\ drive, and I'm planning on moving it to my C:\ drive

the C:\ is an SSD

[stray elm]

ahh, then yeah you should be fine. I assumed you had it on your C: drive and were moving it elsewhere, my bad

[cold storm]

So i should be good to uninstall and reinstall then without losing my data? I don't mean to sound repetitive

[stray elm]

Your save data should be totally fine, but you can save a backup of that folder if you'd like to be sure

Yup!

[cold storm]

Thanks again!

[stray elm]

Sure thing ^.^ Best of luck

[faint crow]

throwing my name in with the other Apple Silicon M1 users. Base model Macbook Air and playing at 80% resolution (2048x1280) and the framerate is almost perfect aside from some rather nasty dips. Playing the Epic Games Store version, launching app directly.

Edit your resolution in ~Library/Application Support/Supergiant Games/Hades/Profile1.sjson Haven't been able to figure out all the resolutions the game likes but so far 80% works while 75 and 70% do not. The game will set its resolution to 720p (1152x720) when it encounters a resolution it does not like.

If Supergiant and Epic could get this and other Unreal Engine games running on M1, would have some really killer games. Under Rosetta 2 it's so close that it makes one hope that it eventually becomes a native game.

Edit: I am using Nintendo Switch controller with no issues.

[stray elm]

There are some steps in #h1-tech-fixes for framerate issues, and I have several additional tips if those don't work

You can manually set resolution using the launch options /x=1920 /y=1080 (replacing with your desired resolution), which may be faster/easier than modifying the .sjson file. You should also be able to set it in-game--did you have any issues with that?

Hades does not run on the Unreal engine. If I recall correctly, it uses the Forge engine.

[faint crow]

changing the resolution in game produces undesirable results, like the game is failing to change the fullscreen and windowed state?

the game also doesn't display anything above 1650x1050 as someone else mentioned

[stray elm]

I'm heading off for the night but I have a fix for that I'll post tomorrow

[faint crow]

goodnight

[faint crow]

found your Lauch_Options.txt, applied AttemptHighDPI=true to Profile1.sjson and was able to display more resolution options, but changing them ingame still results in the same undesirable result. On the plus side it did display all the resolutions the game is compatible with on Macbook Air.

[stray elm]

Briefly checking in--

Hahaha, I forgot that I uploaded that, I should send the more up-to-date version at some point (that launch option is the same, so you're fine, I've just added more details)

When you change the resolution, are you able to toggle Full Screen/Borderless after, and does that do anything?

[faint crow]

I am able to toggle but that results in an even stranger state where the game renders in small window in a black void and the mouse becomes out of phase (visible cursor and where is it registering are different) 😆

[civic flame]

I may have encountered a bug situation here. I have forged bonds with every character except Dionysus at least 20 runs back. But still not able to trigger the dialogue to unlock the last locked heart. I have even started runs with his keepsake, with no avail. The condition to unlock it says I need to forge bond with 6 characters and give total 10 nectars overall. Which obviously have been done - because I have bonds with ALL characters except him.

Let me know if this is not the correct place to write this?

[faint jewel]

The triggering line to unlock the last heart is RNG-based (once you got all the requirements ofc, which you seem to have), so just keep taking to him and he should say it eventually. (To clarify - it's 10 Ambrosia, not Nectar.)

[civic flame]

Yeah I mean I have already given more than 20 ambrosia at this point obviously, else bond with Every other character would not have been possible. Can you tell me what you mean by RNG?

[civic flame]

Nvm. Found it means random number generator based. But just was trying to make sure it's not a bug, because I don't have anyone left to give either ambrosia or nectar, except bouldy

[faint jewel]

It means it's random.

Well, it still might be a bug, but try talking to him more first. You can also verify the game's files.

[civic flame]

Okay. What do I check in the games files?

[faint jewel]

Have a look in Hades-tech-fixes for instructions on how to do it.

[civic flame]

Okay thanks 👍🏻

[celest jasper]

yeah so in trying to avoid the last glitch I encountered where taking poseidon's sunken treasure boon in trial of the gods before the other god, you wouldnt get the loot, I took Poseidon last and then took sunken treasure but it dropped nothing

sunken treasure just seems...iffy

[stray elm]

Could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files, and include what you've told me and those screenshots?

[unique coral]

I just brought and downloaded Hades, but it won't open like at all

it just says cloud syncing and then doesn't work and I tried everything in the Hades tech fixes

Is there another option of a solution that could fix this?

[stray elm]

What are your specs? And could you please briefly list out what specifically you tried, so I don't just repeat stuff?

[unique coral]

Yeah thank you I’ll send a pic of my specs

[stray elm]

and what have you already tried?

[unique coral]

Yeah so I so I already tried navigating to the install directory and then opening the x64 folder and then running it as an administrator

And I also already run the epic games as an administrator when I tried just opening it from epic games

And I also tried reinstalling the game and restarting my pic

And it tried using all the additional command lines on at a time with a space in between them

[stray elm]

When it doesn't start up--does it seem like the game is running, but you can't see the screen?

[unique coral]

I cannot really tell if it's running, but when I try opening it on epic games it says running then cloud syncing and then back to Launch and nothing happens

Same thing when I try opening it from the other options

[stray elm]

Have you tried running the x86 or x64Vk folders?

[unique coral]

Yeah same result for both of them

[stray elm]

did you try grabbing the c++ redistributable?

[unique coral]

I'm sorry I missed that I'll try it right now and tell you if it works or not

Thank you it works now!

[stray elm]

sure thing ^.^

[frosty tiger]

I have a question regarding achievements 👀 so i completed my run on the Switch and was able to finally see Persephone (as well as gain access to the administration office). Upon returning to Hades damn you twist of Fate I quit my game and since i had cross save enabled, it synced with my Steam game: no biggy. Upon opening my game in Steam, I half expected it to be like "Okay we see that you completed a run and did xyz and met the criteria for these achievements as well, here ya go" However this was not the case. I had to complete another run before i got the complete an escape achievement and I had to enter and exit the office to get the administration achievement. Is this going to always be the case if I meet the criterion on the switch but not in Steam?

For other achievements that is

[stray elm]

For some achievements, yes. Any achievement that can only be unlocked once (such as completing prophecies) should unlock right away. And some achievements may require you to prompt the game (such as walking into the Administrative Office)

[frosty tiger]

Ok cool. Thank you

[faint crow]

figured out how to apply launch arguments to MacOS (I am new to MacOS.) Open terminal, cd /Users/Shared/Epic\ Games/Hades/Game.macOS.app/Contents/MacOS then ./game.macOS append your launch arguments. EG: ./game.macOS -AttemptHighDPI=true Now you can enjoy the game in DRM Free glory.

[stray elm]

Thank you! Do you mind if I add that to my notes, in case anyone comes in asking how?

[faint crow]

go right ahead, sharing knowledge is the best

[spring crane]

I come for the same issue. Only that this achievement can't be repeated I think, it's the "win the second skelly prize". I beated the game at 16 heat in my switch version, got the skelly prize and then went to steam and the achievement hasn't unlocked. I have restarted the game and made sure that the saves are syncronized but still remains locked. Any idea why this is happening? Many thanks in advanced 🙂

[faint jewel]

Make sure you're launching the game through Steam, rather than from shortcut or .exe in the game's folder. Then I'd try interacting with that statue, talking to Skelly and maybe doing a run (not necessarily on 16 heat again, just try forcing the game to acknowledge the achievement).

[spring crane]

it worked! thanks Tiank. I started the game through steam and interacted witht the statue

[shut pewter]

So, this isn't anything gamebreaking. but i've noticed that the the aiming is always a bit off. my mouse is pointing somewhere but the bullets go a little bit more to the right than where I'm aiming, and it has led me to miss many shots, even with the aim assist. since sometimes it aims away from the assist range. does anyone know why this happens?

[unreal bramble]

hi my game i glitched in a wierd way. so the pact of punishment is showing that i have already earned rewards which i have not earned. with the sword i have got all 4 boss rewards on heat 0 and the the third boss reward and the two before it on heat 1. but i have not gotten any rewards with the sword on heat 2 or higher yet the pact of punishment shows that i have earned the first 3 rewards on all heats exept 0 which is where i have all 4. i have a very similar problem with the spear in that it shows accuratly what i earned on heats 0 and 1 and all others it shows inaccurately that i earned the first 3 rewards. the other 4 weapons are not bugged they show it accurately. i tested with the sword to see if just the pact was wrong by going to the gate to megera's boss fight on heat 4 and it showed that i would get darkness instead of titan blood if i beat her. then i quit that run so i think as far as the save file is concerned that run didnt happen. this is my hades.log file i dont know if that helps or if there is a differnt file for my save game but is there any way i can fix this problem?

[stray elm]

When using the pact of punishment, you get rewards for the lowest heat you have not yet completed, even if you attempt higher heat. So if you haven't completed 1 heat, you will get rewards for that even if you attempt 20 heat

[stray elm]

Could you try to get a clip of the aim being off? And have you noticed anything like this in other games?

[unreal bramble]

really? cuz im pretty sure i got a run with heat 1 with the twin fists where i got all 4 rewards while having only the first 3 on heat 0. is there just an exeption for heat 0?

[stray elm]

Yeah, 0 heat is tracked differently

Because that's what you're using before you unlock the pact

[unreal bramble]

alright thank you for your help.

[shut pewter]

I'm playing on laptop so I'm pretty sure recording would kinda fry it. I tried taking screenshots but I can't get the mouse to show up.
I used the floor as a reference point to where I was aiming tho

is it because of the game POV? it isn't much trouble with the railgun or bow

but It caused me a lot of headaches with the shield

since if I fail I have to wait a lot to get it back.
also, no, I haven't experienced it in other games

[faint jewel]

Maybe try going to the game's install folder and right-click the hades.exe, then go to properties and compatibility and turn on dpi system override.

[stray elm]

From just that one screenshot, it looks like it might be the game's POV, though you could certainly try Tiank's suggestion.

If you're referring to the Charged Shot hammer for the Shield, the aimbox for that can be a bit deceptive, sometimes :S

[fiery pollen]

Hi. Hades on Steam has an older game state than my Switch. I've followed all instructions I could, including wiping the save state in Steam and forcing a re-download of the cloud sync. But whenever it downloads saves from the cloud, it's using a save from several hours ago. I have "Sync & Quit" multiple times from the switch, and even played on it to force it to create new states. No luck. Any tips?

[stray elm]

Could you try launching Steam as admin?

[fiery pollen]

Done. After starting again, it shows a conflict but the "Last modified" time of the cloud file makes no sense. It's 12:17pm here now and I just synced a game from the Switch, but look at what it shows me:

[stray elm]

Alright. If you check here, are the files also from yesterday?
https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[fiery pollen]

ohh that's coool @stray elm !

[stray elm]

Oh?

[fiery pollen]

My hypothesis: the _Temp file is how Switch currently names the Profile1 and it's doing that because it found a conflict earlier today when I had the game running on PC and Switch at the same time

I'll just download the _temp file (which is the one I want) and replace it carefully on my PC. If I don't report back it's because it worked. Thank you so much @stray elm !

[stray elm]

Yeah, having the game running on both at the same time could definitely cause a conflict. Sounds good

[fiery pollen]

It worked. I wouldn't recommend this procedure to most people. If there are supergiant folks here, I would report this as a bug. "If the Switch has to handle a conflict and the user picks the local files, the game may start to sync games to the cloud using a different file name and thus the Steam game won't be able to load it without manual intervention"

I didn't confirm / reproduce it, but hope it's helpful

[stray elm]

If you'd like, you can report it in-game on the PC with

[white nymph]

My game often freezes and goes black screen (while sound still playing and can take in controller input) if run using vulkan

DX is fine

[stray elm]

If DirectX is fine, then I'd just use that

[white nymph]

Gsync only works on Vulcan for Hades tho. Not that I really care about it, just saying.

[covert sparrow]

Buff keepsakes to have lasting increase of god appearance or refresh every biome please.

[gaunt quail]

Hi, I've lost my saves and I have changed Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak1 into Profile1.sav and it doesn't work, my computer turned off while I was playing

[humble meteor]

quick question (if it was already answered on here i am sorry): i tried to use the cross-save feature to get my save (In slot 1) from my switch to my PC, i did everything that was written in the Help & Info box. the thing is my PC saves overwrote my Switch save (which was my longest running one) and i never backed up my switch save (mistake on my part), is there any way to get that save back or is it just gone?

[dry mantle]

found that thing

columns are disappearing

if you aren't saw

[stray elm]

Could you try joining the test branch ( #test-branch-readme )? The devs are testing a system to speed up save file recovery. You may need to try to revert the changes you've already made.

If that doesn't work, I'll help you with the regular steps

[stray elm]

Unfortunately, no, switch saves can't be recovered. However, the devs have put together some pre-made saves to help with people who've lost progress, and I can help you with those

[stray elm]

What platform are you on?

[humble meteor]

That would be fantastic

[stray elm]

Alright—could you DM me how many runs you'd tried, and how many successful escapes? Doesn't have to be exact, just as best as you can remember

I won't be able to grab a file right away, but I will without a couple hours at the latest

[desert flume]

Weird bug that I only noticed now from a game last night. If you sell a boon mid-run, the Security Log appears to not know what to do and gives the sold boon a very generic name (e.g. my sold Drunken Flourish became "Flourish Lv.2")

[gaunt quail]

I have tried the test branch and it doesn't even tell me that I have lost my saved files, I just have the unwritten profiles

[stray elm]

Alright--could you show me a screenshot of your saved games folder?

[stray elm]

alright. Leave the test branch, then follow these steps

1. Start up the game <-- this is important
2. Rename Profile1.sav to Profile1_old.sav
3. Rename Profile1.sav.bak1 to Profile1.sav
4. Rename Profile1_temp.sav to Profile1_temp_old.sav
5. Open the "Play" (Juego) menu in-game

Si quieres que hable español, yo puedo hacerlo

[gaunt quail]

Ok, I'll try that thank you! and I'm fine with english don't worry ^^

[regal forge]

@stray elm Gracias!! Venia con el mismo inconveniente

[stray elm]

Sí, no hay nada problema! No tengo la fluidez, pero puedo hablar bastante bien

[frosty tiger]

Hey! I had a weird (but also fun) issue fighting the final boss with extreme measures

[stray elm]

oh?

[frosty tiger]

I guess I should use spoiler tags for talking details.

[stray elm]

don't need to in this channel, but I encourage it as a courtesy

[frosty tiger]

Okay 🙂

||So I beat his first phase right at the moment he was using his spear throw. He did a weird floating animation instead of the usual falling to his knees, and the spear that he threw stayed out on the field. What was especially interesting is that during the second phase, whenever he did the spear throw, he'd dash to the other spear instead, and leave the one he threw alone (until the next time he did that attack). After beating the second phase the spare spear disappeared.||

[stray elm]

huh. are you on PC?

[frosty tiger]

Yup

[stray elm]

Could you report that in-game with ? It's alright that the fight's already over

[frosty tiger]

Sure thing

[stray elm]

though if you got any screenshots or video, feel free to link those in with the report

[frosty tiger]

Will do 🙂

[stray elm]

Thank you!

[frosty tiger]

And just to brag, I also beat that fight for the first time 💪

[gaunt quail]

It has worked! Thank you so much <3

[stray elm]

Sure thing! Happy to help

[quiet oasis]

Hi! I would like to report a crash that made me lose a completed run, sorry if this isn't the best place to do so.

Right after reaching the victory screen, I made a screengrab and alt-tabbed to share it, and upon alt-tabbing back to the game, it crashed. After restarting the game, I spawned in the weapon selection room in Hades' home, and my run isn't in the archives.

I am playing on the Steam version, on Windows 10, in full screen

[stray elm]

Heyo--there are steps towards the end of #h1-tech-fixes for save progress recovery, I'd give those a try.

Could you also report that in-game with ?

[quiet oasis]

Alright, I'll do that! Thanks for your quick reply!

[stray elm]

Sure thing ^.^

[quiet oasis]

I found a very decent backup! I just have to do the last fight again, no big deal! Thank you for helping players! (and 'd as well)

[stray elm]

Glad it worked out well Happy to help ^.^

[frosty tiger]

hey guys. just downloaded hades to laptop via steam ps4 controller dosnt work , trYed few attempts. any help please!

[stray elm]

There are some things to try in #h1-tech-fixes , have you looked there?

And are you on Mac or PC?

[dusk lotus]

Hey guys I have an issue with the cross save, I can't use my steam saves in my Nintendo switch, I follow all the steps but the steam save never shows up, I have 8 hours in steam and only 46 min in switch

[stray elm]

When you look at the save slot menu on the Switch, do you see a cloud icon?

[dusk lotus]

Yes but the only save in the cloud is the switch save

[stray elm]

Does the icon have a question mark over it?

[stray elm]

Could you try unlinking, fully restarting your switch, then relinking?

And if you check here, do the timestamps look correct for the last time you played on Steam? https://store.steampowered.com/account/remotestorageapp/?appid=1145360

[dusk lotus]

Sure I'm going to do it by the way here are the timestamp

I've just restarted but the problem is still there

[stray elm]

and you made sure to unlink from Steam before restarting?

[dusk lotus]

Yes

And always is the switch file never the steam

[stray elm]

alright. Could you try this:

1. shut down the Switch
2. start Steam as Admin
3. open, then close, Hades
4. turn your Switch back on and check the save slots

[dusk lotus]

Did it but now in steam I only seen the switch save which has onlyv45 min and my steam file looks like it is erased

[stray elm]

Alright—there are steps towards the end of the #h1-tech-fixes for save file recovery. Hopefully after that, it'll start syncing properly

[dusk lotus]

Did it I could recover the steam save ganes but in switch I only see the switch save, the steam save doesn't appear

[stray elm]

Could you make sure your Switch time/date are synced?

[dry mantle]

PC

[stray elm]

alright. Could you report that in-game with , and try verifying file integrity?

[dry mantle]

uhh maybe

[wicked arch]

been getting a crash at the very end of runs when i try to exit the final room

[stray elm]

could you try verifying file integrity?

[dry mantle]

files are ok

uh

i need to find chaos again

with this room

chaos place have very many graphics glitches

[stray elm]

same thing with those--report them in-game with

[dry mantle]

but i need to do 2 reports

can i place 2 screenshots at 1 report&

?*

[stray elm]

no, but submitting two separate reports is fine

[dry mantle]

ok

[stray elm]

Sorry for the delayed reponse--that looks like a Chaos boon, do you think you might've had one of those?

[frosty tiger]

hey swan im on pc

sorry for late answer... just to remind. ps4 controller dosnt work

[wicked arch]

i have validated my files, no luck preventing the crash, i have also tried to uninstall and reinstall the game and i still get this crash

[wraith arrow]

hey i get the "unable to save". it does save my game atm, but it doesnt save my control changes when i exit the game. I am not that good at fixing problems like these. Does anyone know what to do?

[stray elm]

I'd try using Steam's Big Picture Mode, and enabling PS4 configuration in the settings

[stray elm]

Did you include any contact information in the name or email fields?

And there are steps towards the end of #hades-tech-fixes to recover run progress so you don't need to do an entirely new run

[stray elm]

There are some things to try in #h1-tech-fixes for that issue—let me know if you need help going through them

[wraith arrow]

i went through all the things ingame

the like suggestions it comes with

but where in hades tech fixes should i look?

[stray elm]

#h1-tech-fixes message

Most likely, you need to exempt the saved games folder from Windows Controlled Folder Access

[wicked arch]

@stray elm i did include my email in my submission. the email is the same as my discord username with my school email

[stray elm]

Alright. Then could you follow the steps at the end of #h1-tech-fixes about emailing some log files to [e-mail] ? The devs are still catching up from a bit of a backlog, but they'll be able to help fix that. I'm not sure what the fix is myself, sorry

[weak pagoda]

I cant recover my save, i've done all the steps

[stray elm]

Could you send me a screenshot of your saved games / Hades folder?

And let me know if you'd like help in Portuguese, I can use a translator

[weak pagoda]

my english is so bad, heheheh if u can, it would help a lot

[stray elm]

Tudo bem - vou escrever algumas etapas, mas é mais do que eu quero digitar no meu telefone, então me dê um minuto para chegar ao meu computador

[weak pagoda]

ok, tks

[fresh bolt]

Hi, I followed to guide to recovering lost saves in #h1-tech-fixes with no success. I cleared Elysium and got to the final boss 2 days ago (did not beat), and yesterday when I loaded it and got back to Elysium I was seeing a lot of familiar dialogue and Thesius and Asterius acted like they havnt seen me before. When I returned to the house I no longer had ambrosia or the fishing rod from my previous run. I ddint even quit immediately after I got to Hades or anything either, I had several runs after that before I closed the game.

[stray elm]

Heyo--you most likely need to go through the steps under If the Game Won't Start or Read/Write Save Data in #h1-tech-fixes . I'd start by whitelisting Hades with your antivirus and/or Windows Controlled Folder Access.

[stray elm]

1. Inicie o jogo <-- esta etapa é importante
2. Renomeie Profile1_temp.sav para Profile1_temp_old.sav
3. Abra o menu Play
4. Se o seu arquivo ainda estiver corrompido, não feche o jogo
5. Renomeie Profile1.sav para Profile1_old.sav
6. Renomeie Profile1.sav.bak para Profile1.sav
7. Feche e reabra o menu Play

[fresh bolt]

My issue isnt that it wont read/write save data, and im not getting the error that it couldnt save as stated in that section. I did just try those steps anyways, and my save is still lost.

[weak pagoda]

yesssssssssssssssssss, tkss so much, its fixed

[stray elm]

Impressionante! Feliz por ajudar ^.^

[stray elm]

What you just described is that you got to a certain point, then when you loaded up the game later, you were well before that point, yeah? That means the game isn't saving, even if it isn't giving you an error message

Could you send me a screenshot of your saved games folder?

[fresh bolt]

Figured that would count as "Unexpectedly lose saved progress", as the game still saved subsequent runs after the loss occurred. Again I did run through that section though to no avail. Yep, one sec.

The ones named old old2 and test are from when I was attempting to recover it as per the guide in tech fixes. I left them as is cause none of them were my lost save

[stray elm]

when did you clear elysium? like, time of day

or I guess, any of those runs that disappeared

[fresh bolt]

Approximately between 8:09 and 8:30PM on the 31st.

8:09 is when I got the achievement to clear Elysium, and 830 is when I was talking to my gf on her break that I got to the surface lol.

[stray elm]

unfortunately, they're not going to be recoverable :S

how much progress did you lose? If it's more than you'd like to need to play though again (which is totally fair!) the devs have some pre-made saves that may be close to where you were, which I can help you with

either way, I'd do a bit of playing and test to make sure it's saving properly before making any significant progress

[warm forge]

Hi, just wanted to drop this here: I was experiencing a weird bug for the first time. Had my master volume of the game relatively low and the audio got all funky, effect sounds didn't play all the way through, the sounds broke off all the time. Wanted to report with F10, but then the window minimized, the F10 window didn't open and the game was completely frozen, couldn't open it up anymore. Had to use task manager to cancel it.
Is there another way to report the bug or doesn't it matter anymore, since the session is closed now?

[stray elm]

That's a known bug with having the master volume turned down low. I recommend using the system Volume Mixer if you want the game quieter

In terms of , did you try alt+tabbing to see if the window opened up behind the game?

[warm forge]

yes I did, the window didn't open up at all

thanks, will use the system mixer next time 🙂

[fresh bolt]

Thanks. Ill do a bit more fooling around to make sure I didnt miss one of the saves in the saved games folder. Its enough progress Id consider a dev save, cause it was my first time to the surface and it finally got me some ambrosia and the fishing rod, but at the same time If I used a dev save id lose other progress I made in terms of relationships and things bought in the house of hades, so I guess Ill just have to try my best and get there again 🙃. Thanks for your help!

[stray elm]

Sure thing! Sorry I couldn't be of more help

Best of luck!

(and I do seriously recommend testing a little bit to make sure the game is saving properly before doing a full run ^.^")

[fresh bolt]

Yep, Ill check back here if it isnt 😅

[chilly berry]

||Hello! So all my runs are logged completely in the individual log in the administrative chamber, but when I look at the permanent record, it's not recording all my finished runs. (I've completed 12 runs so far, at least 3 of which were with the shield, and it's not listed in the permanent record). Any reason for the data discrepancy? Any way to fix it?||

[stray elm]

Have you recently toggled God Mode on or off?

[chilly berry]

Yes. Probably about a dozen or so runs ago.

[stray elm]

Your clears are tracked separately between on and off--if you toggle god mode, it should show your other clears (you may need to do a run to get it to update)

[chilly berry]

OK, so you can only see God mode clears and non-God mode clears, but not the combined total. Gotcha. Thanks!

[stray elm]

Sure thing

[umbral thicket]

Hello. My girlfriend's power went out mid run and when she loaded the game up again it said her files were corrupted. She followed the instructions shown but they did not work, and she has just deleted the entire profile so it looks like this now

she has a backup folder of the original corrupted files

We have tried everything and nothing is working

[stray elm]

Heyo--could have her paste those files all back in, then try joining the test branch ( #test-branch-readme )? The devs are testing a system to speed up save file recovery

Update--try pasting those files back in, updating the game, and then starting it up (it will hopefully work now!)

[umbral thicket]

Yeah I tried the test branch and that just didnt show any profile. We got it working ourselves without updating though. Thanks

[stray elm]

Sure thing, glad you got it!

[vivid gate]

Good Afternoon. I had a pretty strange thing happening last week when I was streaming Hades. The auto-aim for the Eternal Spear does not consistently choose the closest enemy when facing in their direction using the Special attack. This happens all the time, but the really weird thing which I have only seen once was when I was in Elysium. There were two spearmen standing in a column with very little space in between them. They looked like they were the same distance away from me. I was facing right at them and I used the Special and the Auto-Aim chose to go in between them three straight times. I did no damage and really struggled to get out of that area. I have noticed a lot of inconsistencies in the Auto-Aim, but this was completely out of the ordinary.

[stray elm]

Mouse or controller?

[vivid gate]

Controller

[stray elm]

do you have a clip from the stream?

[vivid gate]

I do not have one now, but I can try to put one together a little later. It was in my last run of the stream, so it should be near the end.

[stray elm]

Alright--that would be helpful

[vivid gate]

OK, I will reply directly to this message when I have a URL for you

[prisma narwhal]

Hello there, I seem to have difficulty starting the game. I first had it on Steam, where hitting play would briefly give me the loading circle, only for nothing to launch and the play button popping back up. I tried all of the suggested changes on the Supergiant FAQ and when that didn't work, I bought the Epic version. Unfortunately, running into the same problem where nothing boots up.

[stray elm]

Have you checked if your specs meet the game's requirements? And are you on Mac or Windows?

[prisma narwhal]

I'm on Windows! My PC is getting up there in age, but should be good. I've got an i7 with 16 gigs of ram and an RX 480 8gb

[stray elm]

alright--could you briefly run me through what you've already tried so I don't just repeat stuff?

[prisma narwhal]

Sure, when I had the Steam version I tried the 64-32-Vulcan versions. Ran as administrator. Tried all of the various launch options. Turned off my antivirus. Disabled steam overlay. Downloaded the latest Visual C++ redistributables. Unplugged nearly everything from my PC

Also validated game files and such.

[stray elm]

which version of windows do you have?

[prisma narwhal]

For what it's worth, Windows Event Viewer is giving me the same error on both the Epic and Steam versions

Win 10

[stray elm]

ooh, what's the error message?

[prisma narwhal]

So, it's very long, but the first few lines are

Faulting application name: Hades.exe, version: 0.0.0.0, time stamp: 0x5fac69de
Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x43cbc11d
Exception code: 0xc0000409
Fault offset: 0x0000000000071218

Actually, less long than I thought, the whole thing is:

Faulting application name: Hades.exe, version: 0.0.0.0, time stamp: 0x5fac69de
Faulting module name: ucrtbase.dll, version: 10.0.19041.546, time stamp: 0x43cbc11d
Exception code: 0xc0000409
Fault offset: 0x0000000000071218
Faulting process id: 0x4008
Faulting application start time: 0x01d6f99f0c2f931c
Faulting application path: D:\Games\Hades\x64\Hades.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: cd942f2d-7044-4579-b14c-ec5987a115d1
Faulting package full name:
Faulting package-relative application ID:

[stray elm]

what frequency (GHz) is your processor?

[prisma narwhal]

I have an i5-6600K at 3.50 ghz

[vivid gate]

Ok, here is the clip from my stream, it is near the end of the fight and it is pretty quick. https://www.twitch.tv/videos/898422573

[stray elm]

alright--from a quick search, it seems to be a windows SDK issue, not related to the C++ redistributable.

You can get he most recent version of that from here: https://developer.microsoft.com/en-us/windows/downloads/windows-10-sdk/

[stray elm]

Alright, that definitely seems a bit funky. Could you report that in-game with , and include the link to the clip?

[prisma narwhal]

Just installed it, restarting PC

[prisma narwhal]

Unfortunately, same error

Well, still does nothing on launch, but the Event Log brings up the same error

[stray elm]

could you double-check that Windows is fully up-to-date?

[prisma narwhal]

Looks like there's a security patch update, I'll download it and see what happens

[prisma narwhal]

Same thing, unfortunately

[stray elm]

drat. Alright, could you follow the steps at the end of #h1-tech-fixes about emailing [e-mail] some log files, and include that error log as well? They might not get back right away because of some email backlog, but they should be able to help

[umbral thicket]

When I kill Lernie, the death screen just goes solid black with the 'Lernie Vanquished' banner and some small visual effects but it's not right and it used to be fine

I have verified the file integrity in steam but it didn't fix it

[stray elm]

Could you try getting a clip of the death screen? From your description that sounds correct, though I don't remember for sure

[prisma narwhal]

Sounds good, I appreciate the help!

[stray elm]

Sure thing! Best of luck

[glacial gust]

I play Hades on PC via Steam. After today's patch download, my Hades game no longer recognizes my 360 controller. All my other Steam games work fine with it still, is there a way to fix this?

[stray elm]

A few other people have been reporting this issue--have you tried completely disconnecting and then reconnecting your controller?

[glacial gust]

Yes I have, and unfortunately no luck 😦

Plug and unplugged both the controller and receiver

[stray elm]

What version of windows do you have?

[glacial gust]

7

Thank you for your help!

[stray elm]

Could you try setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false ?

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

[glacial gust]

I will give that a shot

[stray elm]

Just heard from someone else that toggling Steam Input on and off helped them, so I'd also give that a try.

Right click on Hades in your Library -> Properties -> Controller

Disable Input, start up the game (and try moving around), then close, re-enable input, and start up again

[glacial gust]

That solved my issue! Thanks so much!!

[stray elm]

Awesome! Happy to help ^.^

[cinder ether]

had the same issue and the launch options worked, thanks!

[stray elm]

Glad to hear it!

[cinder ether]

except uhh now it won't read inputs from my left and right trigger buttons

[stray elm]

What controller do you have?

[cinder ether]

I'm using a gamecube controller with a mayflash adapter

the problem might be that the triggers are analog inputs?

[stray elm]

could be? You could try disabling steam input

and/or making sure any drivers/programs for the controller are fully up to date

[cinder ether]

ok the steam input thing didn't work

I'll try checking up on the drivers

[strange jasper]

anyone else's game crash when trying to stream it on discord?

[cinder ether]

I couldn't figure out a way to look at the drivers directly, but the triggers seem to be working when I launch other games

[stray elm]

If you try re-enabling Steam input, any success?

[stray elm]

Do you get a crash message?

[strange jasper]

yeah trying some things real quick and ill upload dxdiag and the log

[cinder ether]

steam input is enabled, it didn't read any controller at all with it disabled

[stray elm]

Could you try looking into the Steam Big Picture controller configuration settings?

[cinder ether]

that's the first thing I tried, it all looks normal to me

[sturdy peak]

Did the Switch version get patched today? If so what's the newest Switch version#?

[stray elm]

Alright. I'd try a reboot if you haven't already, see if that helps

[cinder ether]

ok, I'll give it a shot

[stray elm]

the most recent patch has not been pushed to the Switch yet

[sturdy peak]

Thx for the info@stray elm

[strange jasper]

figured it out, rivatuner/msi afterburner causes the crash gonna see if im behind on updates for it or something

[stray elm]

Sounds good, glad you were able to figure it out!

[strange jasper]

so I updated to the newest version but it still happens

Version: Release 37332
Renderer: Dx11 NVIDIA GeForce RTX 2070 SUPER (vendor id: 0x10de model id: 0x1e84 rev: 0xa1)
OS: Microsoft Windows NT 10.0.19041.0
RAM: 16341
Cores: 4
64-bit: True
Region: en-US

FATAL EXCEPTION at 0x0000000000000001
Violation when writing address 0x1
Code: 0xc0000005

ExceptionStack Trace:
at 0x0000000000000001
RAM usage: 36% (~10 GB available or 10943889408 bytes)

[stray elm]

have you tried the 32-bit and/or Vulkan startup options?

[cinder ether]

so I restarted my computer

my controller then read as a switch controller I think

and the triggers worked fine but for some reason my a and b buttons were switched

and also it read my analog stick as a d-pad

[stray elm]

have you double-checked the steam controller config settings?

[cinder ether]

yes, I believe so

[stray elm]

what do they look like rn?

[cinder ether]

do you mean the 'controller settings' big picture window?

[stray elm]

yeah

[stray elm]

do you actually have 4 controllers connected?

[cinder ether]

no

but the adapter has four ports

[stray elm]

ah, okay

[stray elm]

have you checked with any other games since rebooting?

[cinder ether]

yeah, works fine

[stray elm]

have you tried disconnecting and reconnecting again? :S

[cinder ether]

well now I have

and when I do the triggers work once each

and then not anymore

[stray elm]

huh

do you still have the launch options set?

[cinder ether]

yes

[stray elm]

Alright. I'm not really sure what to do, other than continuing to toggle on/off the various settings (steam input, the various config support options, launch options) and seeing if those do anything

Beyond that, you could follow the steps towards the end of #h1-tech-fixes about emailing [e-mail]

[cinder ether]

ok. Thanks for the help! you got it significantly closer to working than I was able to. I'd be convinced that this is an issue with the controller itself if it weren't working for other games. I'll see what I can do and maybe write an email if more fiddling doesn't fix it.

[stray elm]

Sounds good! Sorry I couldn't be more help

[strange jasper]

running vulkan and 32bit works fine it seems

[stray elm]

Aight, then I'd go ahead with that as long as there are no other issues

[strange jasper]

will do, do you know of a way to force it to launch 32bit? -32bit on steam doesn't seem to work and with it having a different .exe for each idk

[stray elm]

Not that I know of. There's a way to do it for the 64x version, but I don't think it works for 32x

[stray elm]

Heading off to sleep for the night, leaving a link to this in case anyone else needs help with it.

If you're having controller issues after updating the game, try the steps described here

If those don't help, drop a message and I'll check it in the morning :nectar:

[subtle remnant]

Hello there,
Is it possible to play Hades on Epic Game Store on Mac with controller? When I try it doesn't recognize my Xbox One controller connected by bluetooth while other programs on my computer recognize my controller.

[wintry yew]

Quick question: when petting Cerberus, I only get feedback on the left joycon. Is this normal or is it my controller?

[crude acorn]

It should be working, I use an Xbox One controller on macOS during development. If you have a Windows PC or an Xbox, you can try updating the controller firmware: https://support.xbox.com/en-US/help/hardware-network/controller/update-xbox-wireless-controller

oh wait @subtle remnant, I have issues on the new build now as well! This solved it for me:

Go to Big Picture Mode > Library > Hades > Manage Game > Controller Options > Under "Steam input per-game setting" choose "Forced Off" then OK.

tagging @stray elm for visibility

[subtle remnant]

Thank you very much! Would you have the approach for Epic because I don't have the game on steam :(?

[crude acorn]

hm, Epic should work like this by default

do you have Steam running in the background?

[subtle remnant]

Yes

[crude acorn]

can you try running Hades with Steam turned off, just to test

[subtle remnant]

Ok I test now

@crude acorn Unfortunately the same result 😦

[crude acorn]

ok, let me look into it

[subtle remnant]

no problem, thank you very much!

[crude acorn]

You could try adding /UseNativeGaInput=true /UseNativeGaInputNoControllers=false to Additional Command Line Arguments for Hades in Epic Games Launcher

[subtle remnant]

@crude acorn
No, still not work. In case it would help:

[stray elm]

Have you tried launching the game directly, instead of through Epic?

[subtle remnant]

Yes, and it doesn't work anymore 😢

[stray elm]

Alright, figured it was worth a try :S
Nikola or I will make sure to let you know when we find a fix Sorry for the inconvenience!

In the meantime—what controller, and what MacOS are you running?

[faint crow]

have you tried plugging the controller in and using it wired? 🤔

[buoyant zodiac]

is anyone else getting lower fps than usual? ive tried all the things in the nvidia control panel, and nvidia says my fps is like 500, but in game it seems more like 30-60 (also i haven't had this problem before and i've been playing since mid early access)

[ocean sky]

When I go to pick up infernal arms on Switch, the game buffers really harshly. Also I’ve noticed that after cross-saving from Switch to PC, everything in the courtyard twitches until you interact with it.

[warm forge]

for me loading times seem to be significantly longer suddenly

[stray elm]

There are some things to try for FPS issues in #h1-tech-fixes , I'd look there

[stray elm]

Any specific loading times?

[warm forge]

2 seconds max, so not really a big deal, haven't looked at framerates yet 🤡

[stray elm]

For the PC issue, could you try verifying file integrity?

For the Switch--you could try reinstalling the game (won't have any affect on your save progress). In addition, do you have it on the System Memory or an SD card?

[ocean sky]

I have it on my SD card

But I have a big SD card

Lots of space

[stray elm]

Alright. If you have space on the system memory, that may be worth testing.

[ocean sky]

It would be better on system memory?

[buoyant zodiac]

i might not have the latest drivers so that might be the issue

[warm forge]

I meant 2 more seconds than it was usually, sorry I phrased it a bit weird

[stray elm]

Potentially--there have been similar issues on the PC (secondary drive vs. system drive), and it seems like they might be caused by that on the Switch

[stray elm]

That makes a bit more sense, yeah I'd try rebooting / updating drivers if you haven't already

[buoyant zodiac]

that was the issue

sorry about that shouldve been obvious idk

[stray elm]

no worries! Glad it was a quick fix

[faint crow]

minor bug on switch: when playing in portable mode; if you connect a pro controller (or any controller probably) after you start the game, the controller will not be recognized. You have to close the game and relaunch it for primary controller to change.

this is a pretty common thing with indie games from what I noticed

so, pretty minor bug

[stray elm]

what if you re-pair controllers with the pro as the primary?

while the game is open*

[faint crow]

nope

[stray elm]

Thanks for the report ^.^

[pallid bridge]

I had controller issues after this patch as well, and the above command line arguments fixed it for me. In my case, I play via Epic Games on Linux, so I launched with legendary launch Hades /UseNativeGaInput=true /UseNativeGaInputNoControllers=false. The game would detect my controller without that, but it was like the left analog was pushed to the upper left and I couldn't really do anything. I tried via the wireless adapter, and wired for the Xbox One controller, but the only way it worked was with the extra options. Prior to the Feb 2nd patch, I didn't have any issues with the controller on Linux. Maybe macOS is related to my issues in some way.

[faint crow]

just tried out switch pro controller via usb on macOS 11.2 and is working; will try xbox next xbox one x controller connected via usb is unresponsive; arguments used: -UseNativeGaInput=true -UseNativeGaInputNoControllers=false

[buoyant zodiac]

ok so it turns out that the outdated driver wasn't the issue, im pretty sure it has something to do with geforce experience

[faint crow]

if I don't use the launch arguments I see in the console; [MainThread ] SDLWindow.cpp:26 DBG| SDL Initialized with UseNativeGaInputNoControllers [MainThread ] InputSystemSDL.cpp:738 DBG| InputSystemSDL Initialized with UseNativeGaInputNoControllers [MainThread ] UnixFileSystem.cpp:94 ERR| Error opening file: /Users/Shared/Epic Games/Hades/Game.macOS.app/Contents/Resources/Content/gamecontrollerdb.txt -- rb (error: No such file or directory)

[stray elm]

even with the arguements?

[faint crow]

if arguments are used then it just skips over that as expected

[ancient bane]

I have Hades on Steam, and whenever I open the game now, the audio will play and I can hear my selections in the menu, but the game window is completely invisible. I’ve tried looking around forums but no luck so far

[faint crow]

have you tried forcing the game to a monitor with /DisplayIndex=0 replacing the number with your desired monitor?

[ancient bane]

Yeah that was one of the solutions I saw that I tried but it didn’t change anything. I only have one monitor if that helps. I also should note that the first two times I played the game it worked normally but every time since then has given me this problem

[faint crow]

I assume you gave windows a restart?

[ancient bane]

I restarted my PC. I don’t know if that’s what you meant

[faint crow]

yea

[ancient bane]

Yes I’ve done that twice. I’ve also uninstalled and reinstalled the game several times. My drivers are also up to date

[faint crow]

displayindex needs to be 0 if you have just one display, is also an option in the config file

[stray elm]

Is this a new issue or are you just starting out?

[ancient bane]

I got the game sometime around December and it’s been doing this for about a month

[stray elm]

Did you try backing up and then deleting Profile1.sjson in Documents / Saved Games / Hades?

[ancient bane]

No but I’ll try that when I get the chance

[faint crow]

just for completion sake, using the switch pro controller connected via usb with no launch arguments results with [MainThread ] SDLWindow.cpp:26 DBG| SDL Initialized with UseNativeGaInputNoControllers [MainThread ] InputSystemSDL.cpp:738 DBG| InputSystemSDL Initialized with UseNativeGaInputNoControllers [MainThread ] UnixFileSystem.cpp:94 ERR| Error opening file: /Users/Shared/Epic Games/Hades/Game.macOS.app/Contents/Resources/Content/gamecontrollerdb.txt -- rb (error: No such file or directory) [MainThread ] GamePad.cpp:186 INFO| Gamepad added: Index = 1, Name = Nintendo Switch Pro Controller, GUID = {126:x2}{5:x2}{9:x2}{32:x2} and controller works as intended

[wispy flax]

you just saved my life lol; i play on steam on arch linux with a switch pro controller, and after the last update i was having the exact same drifting issues other people mentioned, i was tearing my hair out thinking it was a problem with my setup/computer not realizing the game updated, these flags formatted like this fixed it for me too

[sturdy peak]

Only thing I notice (on the Switch) is pretty extreme lag when enemies start bombarding me in the later encounters (even on 0 heat).

[stray elm]

do you have the game on the system memory or an SD card?

[sturdy peak]

I've tried both and not much difference.

[stray elm]

alright. any particular enemies?

[sturdy peak]

It just seems to happen when too much is going on on-screen. Like when there are many lasers and poison effects on screen at the same time.

[sterile holly]

YES! Same! I'm on pop and those arguments completely fixed my controller issues.

[faint crow]

😄

[crude acorn]

We've had multiple reports of controllers having issues with Proton unfortunately, we are looking into it right now

[past robin]

Had controller issues in Proton too, running on Linux Ubuntu 20.04. Although my controller is correctly detected as Xbox 360, the buttons are all over the place. The directional buttons seem to cause Zag to attack, do special, etc. Just had this issue after downloading the new patch

[stray elm]

Steam or Epic, and have you tried setting those launch options?

[past robin]

Hi Swan, thanks for replying. Mine is on Steam. I haven't tried the launch options (thinking that it's only for Epic).
What I tried so far:

• Connecting and disconnecting my controller while the game is on
• Restarting my computer
• I tried Big Picture Mode > Library > Hades > Manage Game > Ctrlr Options> Under "Steam input per-game setting" == "Forced Off"
• Restarting Steam

None seem to work so far :/
Is there a way to do launch options on Steam? Still a steam noob hehe so I'm not sure where to do that

[stray elm]

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

You can set launch options with this ^.^

[past robin]

Awesome! Will let you know how it goes!

[stray elm]

Sounds good

[past robin]

It works! For noobs like me, here's what the setup looks like:
Thanks Swan for the quick reply! 🥳

[stray elm]

Sure thing, happy to help!

[cursive junco]

Hi there - first time posting here - and not sure if what I am experiencing is a bug or not. Warning to other readers, spoilers for the game/story are below.

|| In the epilogue of the game, I've been trying to get the Olympians to 7 hearts. I've had them at 6 for a while now, but their 7th heart doesn't want to unlock. I gave up and Googled the exact requirements to have their 7th hearts unlock, and realized that I've already met a lot of these milestones but the 7th heart remains locked (example: I have fulfilled Ares' request to kill 10,000 enemies, and have the achievement on Steam to show it, but subsequent discussions with Ares will not unlock the 7th heart even though the quest is completed.) I am not sure if this is a case of "just keep going and eventually it will happen" or if something has happened and I am genuinely unable to complete the epilogue .... not sure if this question belongs here or not. Checked the #h1-tech-fixes channel and didn't see anything related to this. 😦 Thanks for any info.||

[stray elm]

Most likely, it really does boil down to poor RNG. As long as you're not getting any "filler" dialogue from the gods (usually short, the boon doesn't shake or have an extra audio effect after being picked up), you're most likely just working your way through their dialogues.

If you'd like, you could try verifying file integrity, and if you're getting a lot of filler dialogue without their hearts being unlocked, you could submit a bug report in-game with (including your discord tag in the "name" field), and one of the devs/QA folk can check if something is missing

[cursive junco]

Hi Swan. Thanks very much for the speedy reply. I'll check for file integrity, and keep playing until I've exhausted all non-filler dialogue. If the issues persists, I'll file a bug report. Cheers!

[stray elm]

Sounds good. Best of luck !

[hollow swallow]

oh god I wanted to press F10 for this but I was in the heat of battle: note the offset of the ||Chill stack|| number text. I am on the latest update!

[stray elm]

Could you still report it in-game, and then include the discord image link for reference?

https://cdn.discordapp.com/attachments/520430049003044864/807080068106027038/20210204200446_1.jpg

[hollow swallow]

oh sure!

[stray elm]

Thank you!

[hollow swallow]

that was a very ninja screenshot...I paused to gather bearings and prepare to take it...hit enter, F12, then it died.

[stray elm]

yeah

[echo jolt]

hi guys! i've been looking into using joycons as a controller for pc lol

i tried betterjoy but it disconnects a Lot when i play lol. for those that consistently use joycons for pc, what software do yall use thank uuu

[sturdy peak]

Just curious...Is there a patch being worked on for the Switch version?

[stray elm]

As far as I'm aware, definitely! The devs intend to have the Switch version match the PC version, it just takes a bit longer to get those changes out

[sweet umbra]

Hi, I'm facing some display issues on startup of the game. I seem to be getting an invisible screen every time I run the game. I've tried most of the suggested methods, but none of them work. please help

[stray elm]

Are you just starting out or is this a new issue?

And what have you already tried?

[sweet umbra]

starting out

i've tried running launch commands, getting updated drivers, changing the settings on display and whatnot. same result everytime

[stray elm]

steam or epic, and mac or windows?

and which launch commands specifically?

[sweet umbra]

steam

[sweet umbra]

/UseSwapEffectDiscard=true
/UseAnalytics=false

and the windowed screen one

[stray elm]

could you try /FullScreen=false, and if that doesn't work, change it to =true ?

[sweet umbra]

alright

[sweet umbra]

/FullScreen=true works

Thank youu!

[stray elm]

Sure thing ^.^ Best of luck

[sweet umbra]

been trying to get this to run for the past couple hours

[slate lagoon]

Hi! I couldn't find where I could ask about this, so I decided to post it here. Would it be possible to add Hades to the GeForce Now cloud service? Unfortunately, I can't play it on my PC due to technical issues outside of the game and I've been using that service for a while but Hades isn't there.

I can provide a Steam article for developers on how to add it there.

[faint moss]

I asked about gsync at launch. Just wanted to say thankyou for vulkan renderer, works perfectly now. big love ❤️

[stray elm]

If you'd like to reach Supergiant, I would suggest using their contact page here: https://www.supergiantgames.com/contact/

[lapis stratus]

ı cant open the codex

help me

[stray elm]

What platform are you on?

[lapis stratus]

steam

[stray elm]

Are you trying to open it after clearing a room?

[lapis stratus]

no never opens

[stray elm]

Do you see a red X above your head?

[lapis stratus]

yes

[stray elm]

When are you trying to open it?

[lapis stratus]

ı always tried

never opens

[stray elm]

Even in the House of Hades?

[lapis stratus]

yes

always

[stray elm]

Could you try verifying file integrity? Instructions are towards the top of #h1-tech-fixes

[lapis stratus]

okey

[lapis stratus]

I applied all the texts and it still didn't happen

dont open 😄

[stray elm]

Did you try this?

· Right-click on Hades in your Steam Library
· Select 'Properties...', then select the 'Local Files' tab
· Select 'Verify Integrity of Game Files...'

[lapis stratus]

yes all verified

[stray elm]

Alright. Could you send me a screenshot of what happens when you try?

[lapis stratus]

.

this is what you say

[stray elm]

ah, right, sorry (was bouncing between a couple other things)

I'm not sure why it wouldn't be working, then. Could you report that in-game with , ideally pressing f10 while the X is above your head? And include your discord tag or some other form of contact information. One of the devs will see the report and can look into it.

[lapis stratus]

okey thank you

[jaunty wigeon]

Hey there! I'm worried I might have run into a bug, but not sure. I'm playing on Switch, and have locked hearts with most of the gods, some are unlocked, but others I have had the dialogue with them I needed to that should have unlocked it, but the heart hasn't unlocked. This has happened with Ares, Dionysus, and I think Aphrodite. Has this happened with anyone else? I've done quite a few more runs since I've had the dialogue with required, not sure if just doing more is eventually going to solve it!

[stray elm]

It's most likely that you just need a few more runs--some of them have dialogues that are directly related to the heart unlock, but aren't actually the dialogues that unlock the heart

[jaunty wigeon]

Okay thanks! I shall just keep playing, hopefully they unlock soon!

[native lynx]

Hey! Ive gifted dusa 10 ambrosia but her bond hasnt been forged. Am i missing something?

[stray elm]

There's another couple dialogues left you need to go through

[native lynx]

Thats odd. Ive gotten 10 clears since then

And she hasnt said anything new

[stray elm]

No exclamation mark above her head?

[native lynx]

No

[stray elm]

Huh. Well, there are a couple more dialogues, hmm. What platform are you on?

[native lynx]

I’m on switch

Ive gone through so many runs but I’m not sure what i need for the bond forge

[stray elm]

That should be the last pre-req, so there might just be something else interfering. I'm not sure, sorry

[native lynx]

Ah alright. Thanks anyways

[sonic light]

Guys, I tried every single way to solve the "unable to read data" error... what's the ULTIMATE fix?

[stray elm]

What platform are you on? Steam vs Epic, Mac vs Windows?

[sonic light]

Steam and Windows

[stray elm]

Are you just starting out, or is this a new issue?

[sonic light]

I'm just starting out

[stray elm]

Could you run me through what you've already tried real quick, so I don't just repeat stuff back at you?

[sonic light]

Alright... I've tried to whitelist the folder and remove defender from touching any of the folders

Then I tried to turn off one drive

Then I also removed the "only read data" setting using the properties... but it keeps reappearing

And lastly, I tried the alternativesavemount and the other one

[stray elm]

Did you try running as Admin?

[sonic light]

Yeah I tried running steam as admin

[stray elm]

Did you try whitelisting or running as admin the Hades exe?

[sonic light]

How do you run hades.exe as admin?

I only get 2 options, open and open file

[stray elm]

If you're looking in the saved games folder, that's not the exe

I'm on mobile so I can't type out the file path right now, but I'll be up in a minute or two. If you want to look for it, search for the "steamapps" folder

[sonic light]

Oh wait... I did the hades.exe admin thing now but it didn't work

same error

[stray elm]

Aight

I'll be on my computer in a few minutes, and I'll look into it a bit more then

[sonic light]

Ty

is there a way to manually save? i wouldn't mind doing that either

[stray elm]

Nope, sorry

[sonic light]

@stray elm idk what I did... but it works now

I went through the same steps once again

Thanks for your help

[stray elm]

Sure thing, haha

[scenic saddle]

Ok i don't know where should i put it
i have Demeter keepsake

[faint jewel]

I might be wrong, but this might be because it's suppose to appear at a certain run, as I think this might be a scripted event. So it's probably fine

[rain cradle]

But you got fishing rod

and uncle Poseidon must celebrate it

[scenic saddle]

it is scripted event but still

[faint jewel]

I think it forces that boon to appear at the very beginning of the run, that's why Demeter was "pushed" further in the run.

[frosty tiger]

Anyone having issues connecting controller after updating to mac big sur? It works in big picture mode but never since the update won’t when the game loads to the menu. Super frustrating pls help

[faint jewel]

Could you try setting the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false ?

· Right-click on Hades in your Steam Library and select 'Properties...'
· In the pop-up menu, look for the field with the heading 'LAUNCH OPTIONS'

If that doesn't work:
Try Disabling Steam Input , starting up the game, closing the game, then Re-Enabling Steam Input , as well as fully disconnecting and reconnecting your controller

And/or have a look at some Steam posts about potential fixes for Mac specifically: https://steamcommunity.com/discussions/forum/2/3004429475624592660/
https://steamcommunity.com/app/1145360/discussions/1/3106890248083832582/

[heavy roost]

I have an issue with my switch pro controller

When I want to hold y it inputs a tap before inputing a hold

For example when im using the shield and wanna bull rush it'll cause me to do 1 normal attack before going into bull rush

This is super annoying when trying to block things

Is there anyway to fix this or is it just a hardware issue?

[faint jewel]

It's how the shield works, you will always make one normal attack and then block if you're holding a button.

[heavy roost]

huh that's weird

Thanks

I have 30 hours on the game and only noticed it now

@faint jewel does the spear do that as well?

[faint jewel]

Yes

[dark trench]

my game has some weird lighting issues. Everything seems less saturated and blown out. It was normal before. Perhaps the best way i can show it is this screenshot

The only thing ive changed recently is the screen resolution, turned it down to 1600x900

i turned it up again too, but it stays the same

[minor gale]

how do i copy savefiles? i wanna make a backup of my current save for when i decide to try out mods

mainly i wanna be able to convert 'Save File A' into 'Save File B'

[faint jewel]

Everything seems to be all right here. Question is - when was "before", as the art style evolved over time and what you're experiencing might be simply a design choice, rather than a technical issue. However, you might want to verify the game's files integrity just to be sure it's all good.

[dark trench]

, as the art style evolved over time and what you're experiencing might be simply a design choice
well, i havent updated the game since i last played it, + as i said, it was more contrast-y id say? i dont know, its definitely not intentional. I'll verify the game files, yeah

it doesnt come across in the screenshot well enough, but it feels very weird and eery while playing

[faint jewel]

Saved games can be found in C:\Users[your user name]\Documents\Saved Games\Hades

[nimble sparrow]

Hello. i have trouble saving the game. my last saved game was Feb 3,but since then i've played 6+ hours in multiple occasions. help

[faint jewel]

Hi, have a look in hades-tech-fixes server in the section If the Game Won't Start or Read/Write Save Data for potential fixes.

[slender belfry]

Hello, I have had a problem with cross saves between switch and epic. Have been playing on the switch only for the past week, but went to launch on epic and did not realise until I had already loaded in that it was loading my pc save from a week ago. Now my switch is also only giving me the option to load the save from 'today' but is missing all my progress. Beat it for the first time this week too so I am devastated, haha.

[stray elm]

Unfortunately, there isn't a way to recover progress from the Switch. However, the devs have some pre-made saves (including one just after the first clear) that could help you get closer to where you were

[slender belfry]

Ah thought that might be the case. I'll just have to keep on climbing!

[stray elm]

Sounds good

Best of luck!

[past bane]

Hello!

I've been having an issue with the game where the first dialogue sound won't come up. As in, Zagreus approaches a character to speak and although his lines show up he doesn't speak. The voices resume in the next dialogue box

I'm pretty sure this started happening after the last update because it never happened before to me at least

On my latest run this happened three times: When talking to Dusa, Achilles and then when I got Artemis' boon; her voice simply didn't come out

I sadly can't present a video to show this atm because I haven't recorded my gameplay but I'll try to do so

[stray elm]

What platform are you on?

[past bane]

On PC

[stray elm]

could you try verifying file integrity?

[past bane]

How do I do that? (Just adding that this hasn't affected my gameplay at all, except for the lack of voices out of nowhere)

[stray elm]

there are instructions towards the top of #h1-tech-fixes

[past bane]

Thank you! I'll check them out c:

[stray elm]

Sure thing! Best of luck

[past bane]

All files have been verified successfully

Should I just resume playing and see how it goes?

And thank you

[stray elm]

Yup!

[past bane]

Okay! Thank u :3

Oh it just happened again :( Went to talk to Nyx and no Zag voice

[stray elm]

Could you report it in-game with ?

[autumn aspen]

hi folks!

i dunno if its here that i can express this

but i fell that i'm not receiving some dialog as intended

its that, ||after endgame i died to a lot of different enemies and hypnos keeps on some standard dialog, with nothing new. Its that ok ? or was him suppose to say something different anyway ?||

[spice berry]

Does anyone know if there is a way to change default renderer to Vulkan so I do not need to deal with the launcher popup in steam that makes me manually select it every time I launch the game?

[stray elm]

Not while still launching through Steam, sorry

[stray elm]

Are you sure that you haven't previously died to those enemies?

[potent axle]

why so shaky Hades?

the animations did go back to normal after speaking with him

[cyan shoal]

He's writing down ||the 6 times he died||

[potent axle]

nyx and ||persephone|| are shaking a bit as well

hes vibrating with anger

[cyan shoal]

The whole house is quaking

[stray elm]

you could try verifying file integrity, if it's still happening

[potent axle]

I've stopped playing for now. What's the best way to check that?

[stray elm]

there are steps towards the top of #h1-tech-fixes , you do it through Steam

[potent axle]

ty!

[frosty tiger]

Hey thanks for your reply. Unfortunately, it did not work however I found a fix! You need to turn off Steam Configuration if you’re using DualShock 4 on Mac Big Sur OS. This can be done on the big picture mode. Once Steam Controller Configuration option is set to “Forced Off” it will work again.

[autumn aspen]

Yes, I did a ||20+ heat|| run n died to some asphodel wraiths

[stray elm]

Alright. What platform are you on?

[dawn lava]

hey ive had some sort of weird issue where its saved over one of my saves

thankfully i didnt lose my main one tho

its duplicated my main into the third slot

i think i did it by mistake when i tried to quit out of the run while it was saving i guess?

i really hope this doesnt happen again with my other saves

thankfully it only saved over a recent hell mode playthrough, i had only done about 20 runs

still a shame i lost that save tho

[stray elm]

What platform are you on?

[dawn lava]

PC atm

but i have it on switch too

[stray elm]

There are some steps towards the end of #h1-tech-fixes for save recovery that would probably work to get that hell mode playthrough back

[dawn lava]

righto

is there a way i can move the third save over to the first slot?

or is that too risky?

the second slot was my main switch save b4 cross saves

[stray elm]

Well, save a copy of the whole thing first :3

Then:
1. Start up the game
2. Delete Profile1.sav
3. Rename Profile3.sav to Profile1.sav
4. Rename Profile3.sav.bak (whichever one is most recent and has a much smaller file size) to Profile3.sav
5. Open the "Play" menu

This should cover moving 3 back to 1, and recovering the old 3

[dawn lava]

ive already made a back up now

had one set up from a beta test a while ago

just replaced it with all the current files

thanks for your help ✌️

also this is off topic but for some reason ive noticed my game seems to run better/at a higher framerate when i launch the 32bit version why is that?

[stray elm]

The 32-bit version uses lower-quality assets and rendering, which is easier on your computer

[dawn lava]

i was noticing frame drops frequently when i was launching the default direct x version, altho i never noticed any issues until very recently

ive never had any issues running the game b4

mayb i need to update my drivers

[stray elm]

Possibly, yeah

[dawn lava]

also your fix doesnt seem to be working

neither save file is changing

[stray elm]

Ah, I see why. The save slot 3 was still mid-run, so it was using the _temp save. I'd revert those changes if you can, then try again after finishing the run

[dawn lava]

yeah i just did

cheers

[dawn lava]

alright all good thanks so much for your help

[stray elm]

Sure thing!

[autumn aspen]

PC

[stray elm]

You could try verifying file integrity, then, that might help

[autumn aspen]

Aight, i`ll

[crimson sparrow]

I'm using big picture mode through Steam with controller and its working fine. But if i disconnect my controller mid game, i can't seem to reconnect the controller, only keyboard works, until i restart game. Anyone?

[stray elm]

Mac or Windows, and what kind of controller?

[crimson sparrow]

@stray elm Windows. PS4 controller

[stray elm]

Sorry for the delay—have you tried without big picture mode? Shouldn't make a difference, but it might

[crimson sparrow]

@stray elm Dont worry, thanks for helping If I try to connect without big picture the controller does not seem to work..?

[stray elm]

Are you still launching through Steam?

[crimson sparrow]

Ye

[stray elm]

Alright. Let's try this—go back to big picture, and set the launch option
/UseMouse=false

Instructions on setting launch options are in #hades-tech-fixes , would copy but I'm on mobile

[crimson sparrow]

Hmm, does not work i think

Steam registers the controller and everything if i reconnect it, but does not work with the game until i restart.

[stray elm]

Drat. Is your controller frequently disconnecting?

[crimson sparrow]

Not really, but cable can be a little unstable if i move it. So kinda sucks if it happens in a mid clear and i cant quit

[stray elm]

Ah, yeah. Well, I'm not sure what the fix is, unfortunately. You could email [e-mail] , they might have an idea.

In the meantime, there is a way to recover to where you were if it does happen, so the whole run won't be lost

[worldly token]

Hello

I'd like to report a bug with the Soundtrack of Hades.

[stray elm]

what's the bug?

[worldly token]

When launching it from Steam, I'm greeted by this.

Although, if I play the music through my files, it works as intended

strange

[stray elm]

I'm not familiar with using the soundtracks from steam--what should it look like?

[worldly token]

Something along the lines of this:

[mental thicket]

Could that be a Steam bug, though, not anything from SGG's side of things?

[worldly token]

Very possible.

[stray elm]

Yeah, that's most likely a steam-side bug

You could try verifying file integrity, if that's a thing for the soundtracks, or redownloading it

[sullen kindle]

hey can someone help me out i cant seem to unlock hidden aspect of the rail im not getting any more dialogue with Zues anymore and i put more then 5 blood into it and i have it equipped

[stray elm]

You have the hidden aspect for the spear revealed?

[sullen kindle]

yeah i have all the other ones except the rail

[stray elm]

and you're not getting any new dialogue at all from Zeus? Do you have a guess for how many runs it's been?

[sullen kindle]

just on my first run of going for it got 3 zues boons first he talked about demeter the other 2 times no dialogue atall