#h1-tech-support | Supergiant Games | Page 34

thick lava Oct 4, 2020, 7:27 PM

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Yeah the game window shouldn't be responding to mouse input when you've alt-tabbed (or I guess 3-finger swiped away)

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I don't have another launch option or suggestion for you for now. Are you still on big sur?

brittle glen Oct 4, 2020, 7:36 PM

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yeah, does it not work like that on catalina?

thick lava Oct 4, 2020, 7:37 PM

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Not sure -- I'll need to double check. My machine is still on big sur, so I wanted to make sure I'd be testing in the same environment

brittle glen Oct 4, 2020, 7:44 PM

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ah nice

frozen viper Oct 4, 2020, 7:52 PM

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On my 8th clear, I was unable to get the ||short sunrise cutscene in Greece. Obviously not game-breaking, but I thought it was worth mentioning since I have been walking to the cliff to see it every time I clear.|| (Spoilers for post-clear)

thick lava Oct 4, 2020, 8:01 PM

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@frozen viper Thanks for reporting this. Not sure why the event didn't fire this time around. If you run into it again and are playing on PC, we'd appreciate an f10

frozen viper Oct 4, 2020, 8:03 PM

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No worries! Will do.

long moat Oct 4, 2020, 8:53 PM

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Not sure if potential bug but I'm finding aim assist a little too aggressive on Switch, on multiple occasions I've been unable to aim at the intended target because it snaps too hard to another target far in a different direction. It happens often with ranged weapons during bossfights when there are small mobs around and I'm trying to target the boss. https://twitter.com/WildPortraitArt/status/1312857622664548352?s=19

Monique CK (@WildPortraitArt)

@supergiantgames potential bug? Finding aim assist is a lil too aggressive on controller, unable to aim at the intended target occassionally https://t.co/PKoD13hGkZ

▶ Play video

pseudo pollen Oct 4, 2020, 8:57 PM

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I just want to ask is there a way for my ps4 controller to have vibration on macos steam? I can't find answers in forums.

thick lava Oct 4, 2020, 8:59 PM

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@long moat This looks to me one of those unfortunate moments where a valid aim target that's on-screen is prioritized over Hades here (who's off-screen). I don't think it's a bug, but thanks for clipping it and sending it to us.

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@pseudo pollen I would try the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false and also try using your controller over a wired connection

pseudo pollen Oct 4, 2020, 9:00 PM

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@pseudo pollen I would try the launch options /UseNativeGaInput=true /UseNativeGaInputNoControllers=false and also try using your controller over a wired connection
@thick lava i'll just put both of these?

thick lava Oct 4, 2020, 9:01 PM

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Yup

pseudo pollen Oct 4, 2020, 9:06 PM

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hmmm vibration doesn't seem to work with the commands. also, it reverts the controller input to an xbox layout rather than a ps4 layout. will try the wired connection

thick lava Oct 4, 2020, 9:08 PM

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Yeah, try wired without the launch options, or add /PS4Gamepad=true. I'd also double-check to make sure the vibration isn't disabled in settings

pseudo pollen Oct 4, 2020, 9:13 PM

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Yeah, try wired without the launch options, or add /PS4Gamepad=true. I'd also double-check to make sure the vibration isn't disabled in settings
@thick lava ok so i tried the wired. it worked, but is the vibration supposed to be weak? it rumbles very weak in the game.

thick lava Oct 4, 2020, 9:13 PM

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It depends on the context, where does it seem particularly weak?

pseudo pollen Oct 4, 2020, 9:16 PM

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hitting enemies and getting hit, when a boon is received it's slightly stronger but still not in the normal range. is there a way to boost or adjust it or is it really supposed to be weak? i'm sorry for these questions. it's the first time i've used the ps4 controller for mac.

obsidian ginkgo Oct 4, 2020, 9:17 PM

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I've had problems on the Switch edition lately. When Hades tosses his skulls sometimes they land out of bounds and unhittable. Happens too often and is preventing me from being able to beat him more than once on the Switch. And I've got a 21 win streak on PC. I know how to play I swear lmao. I personally would like the Shield enemies in Elysium to get nerfed damage wise and maybe even attack speed wise. lost 4 lives in 2 rooms to them alone.

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Also nice Yugioh ref with Harpy Feather Duster

thick lava Oct 4, 2020, 9:20 PM

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@pseudo pollen There's another option to try /PS4GamepadRumbleMultiplier= you could try different values, like 1.25 (25% more) or 1.5 (50% more) etc.

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@obsidian ginkgo Thanks for letting us know. The skulls can get out-of-bounds sometimes, though I don't think this is supposed to happen regularly

obsidian ginkgo Oct 4, 2020, 9:25 PM

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Oh I've also had one of the fat guys in Tartarus clip himself behind a sewer grate and get stuck. He eventually got out which I suspect is a failsafe but the Hades fight is exceedingly more difficult because of the glitch. Mostly happens in the top left corner and behind that cosmetic pillar that's there. Not fun lol

pseudo pollen Oct 4, 2020, 9:41 PM

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@pseudo pollen There's another option to try /PS4GamepadRumbleMultiplier= you could try different values, like 1.25 (25% more) or 1.5 (50% more) etc.
@thick lava will try this out. Thank you so much!! I know these are very noob questions but thank you for your patience. :)

tulip pulsar Oct 4, 2020, 10:14 PM

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is the charge attack on the spear kinda bugged for anyone else

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in particular it is letting the attack go while im holding the mouse button down

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it seems sort of random when it lets go and happens on at least a couple aspects of the spear

subtle stone Oct 4, 2020, 10:17 PM

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Small glitch I encountered just now. I left the Administration Room and Dusa is..well...right there? She is not moving, it's that very frame. If I walk back towards the Administration Room or towards Zag's chambers, she disappears. Not able to interact with

📎 unknown.png

thick lava Oct 4, 2020, 10:18 PM

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@tulip pulsar Not sure what could be going on here. If you restart the game, does it still happen?

tulip pulsar Oct 4, 2020, 10:18 PM

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err.. im assuming yes because this has happened on multiple separate launches

thick lava Oct 4, 2020, 10:18 PM

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@subtle stone Sorry this happened, and thanks for reporting it. If you see it again, please f10

subtle stone Oct 4, 2020, 10:19 PM

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Will do! Walking from the chambers and back made her disappear. I'll be sure to do that if I see her act funny again catto

thick lava Oct 4, 2020, 10:19 PM

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@tulip pulsar Is this very consistent once it starts happening, or is a once-in-awhile kind of thing?

tulip pulsar Oct 4, 2020, 10:20 PM

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if it happens in a given room, it seems like itll happen a lot in that one room, but the next room could be fine

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which might be, say, 1 in 5 rooms

thick lava Oct 4, 2020, 10:24 PM

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@tulip pulsar Can you PM me your DxDiag info, by following these instructions: https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe ? Thanks

tulip pulsar Oct 4, 2020, 10:24 PM

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sure

mossy shadow Oct 5, 2020, 12:52 AM

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Hi friends. I had a quick question. I had my dad upload my save to the cloud from my computer back home to the cloud today. However, it is not appearing on my computer at school. Do we know why that is/a way to fix it?

sharp narwhal Oct 5, 2020, 12:53 AM

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Are you using Steam or Epic?

mossy shadow Oct 5, 2020, 12:53 AM

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Epic

sharp narwhal Oct 5, 2020, 12:53 AM

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Alright; if your game on your school computer doesn't have any save data on it yet, it may not want to connect to the cloud. Try making a save in a slot that you have NOT used on your home computer, e.g. if your main saves are in slots 2 and 3, make a new save on your school computer in slot 4

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This should prompt your school computer to connect to the cloud and you should be able to pull your data over

mossy shadow Oct 5, 2020, 12:55 AM

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ok gotcha. There is a save slot in the spot on my school computer thats the same as my old computer

sharp narwhal Oct 5, 2020, 12:55 AM

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If you uploaded to the cloud it's possible the new save slot pushed the old data out

mossy shadow Oct 5, 2020, 12:56 AM

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It would have but my dad over rode the school data with the local data on my home pc

sharp narwhal Oct 5, 2020, 12:56 AM

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Ok - but you're still not seeing it sync over?

mossy shadow Oct 5, 2020, 12:56 AM

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but now it is not being overridden on my school pc

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mhm

sharp narwhal Oct 5, 2020, 12:56 AM

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There's no cloud conflict when you launch the game and try to load the save?

mossy shadow Oct 5, 2020, 12:57 AM

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no it says its uploading the save on my school computer to the cloud, even though my dad over rode that save

sharp narwhal Oct 5, 2020, 12:59 AM

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Alright; honestly it might be easier to transfer your data manually. Your dad can just pack up the entire \Documents\Saved Games\Hades folder and email it to you.
There is, as you can tell, an issue with the setup you're describing and Epic's online services; we're still investigating it but don't have a fix out for it yet

mossy shadow Oct 5, 2020, 12:59 AM

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alright no worries! Thank you so much

willow tiger Oct 5, 2020, 1:51 AM

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hit f10 by accident when i meant to hit f11 for screenshot and it completely froze and crashed my game when i was late in a good run... RIP. hitting f10 seems to do that for me every time (sorry if this has been mentioned before, and im on windows 10 playing through steam)

last kettle Oct 5, 2020, 1:53 AM

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Hi @willow tiger, F10 is our built-in bug reporter key. Every time you press F10, it will bring up the bug reporter window. You can close the window by alt-tabbing out of your game and closing it manually, or you can rebind the key in the Controls menu if you'd prefer.

willow tiger Oct 5, 2020, 1:56 AM

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@last kettle I've tried to use F10 for bug reports before for text errors when I was playing pre-1.0 launch, and it would freeze my game for about 5 minutes and then crashed my game without opening up the bug reporter window. Only remembered it now when I accidentally hit it that it's actually done that every time I've tried to use it

last kettle Oct 5, 2020, 1:57 AM

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Okay, in that case would you please mind emailing your DxDiag and Hades.log files to support@supergiantgames.com ? We'll take a look directly. Instructions on how to find these files are listed in #h1-tech-fixes

willow tiger Oct 5, 2020, 1:58 AM

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Will do, thanks for the help!

sharp owl Oct 5, 2020, 5:28 AM

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Did a few searches and couldnt find an answer so sorry if its been asked, copied save files from /Saved Games (the entire folder) from laptop to desktop and the game wont recognize the save files. There a guide somewhere?

upper loom Oct 5, 2020, 5:39 AM

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@sharp owl hmm, strange, are the files still there in Saved Games/Hades? or were they overwritten with cloud saves somehow?

sharp owl Oct 5, 2020, 5:50 AM

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@upper loom They are, all the bak/sav files and a rather large sub 3mb Hades text file. Made sure to place it under right user.

upper loom Oct 5, 2020, 5:50 AM

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are the .sjson files there as well?

sharp owl Oct 5, 2020, 5:51 AM

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@upper loom

📎 savedFiles.PNG

upper loom Oct 5, 2020, 5:52 AM

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and it's in <User>/Documents/Saved Games/Hades? the user you're currently on?

sharp owl Oct 5, 2020, 5:52 AM

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Yep, only one user on this machine and its not in public

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Maybe under default?

upper loom Oct 5, 2020, 5:53 AM

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hmm yeah, sounds like you did everything right

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wouldn't hurt to try the default

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which platform? steam/epic?

sharp owl Oct 5, 2020, 5:54 AM

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oh hey lookit default did it

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Steam

upper loom Oct 5, 2020, 5:54 AM

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oh! glad that worked >_<

sharp owl Oct 5, 2020, 5:55 AM

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np thanks!

fresh flare Oct 5, 2020, 6:19 AM

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Hi! I don't know if this is correct place to write it down, but i have played like 40 runs of Hades and in didn't get a single Skeletal Lure in Well of Charon, is there a requiment for this or my save file is bugged?

upper loom Oct 5, 2020, 6:24 AM

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@fresh flare have you had a conversation with Poseidon about fishing? (he gives a certain Legendary boon afterwards)

fresh flare Oct 5, 2020, 6:25 AM

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Didn't get that one at all, i have fishing pole for sure and going for full completion, still need runs some of poseidon runs with his trinkets

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I assume i need to kinda force it with legendary boon bonus and check what it's need?

upper loom Oct 5, 2020, 6:27 AM

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you need to have talked to Poseidon about the Rod of Fishing at some point ("Nephew, you've procured the Rod of Fishing!") and then after that he should show up as the very first boon and automatically give a fishing related legendary

fresh flare Oct 5, 2020, 6:30 AM

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Ok, got it. Gonna try to force it. He doesn't appriaciete my fishing skill yet 😦
Thanks for advice @upper loom

fringe estuary Oct 5, 2020, 6:30 AM

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I'm having trouble on the Switch version with the Hades boss fight. I noticed that many times the skull-ring-explosions will turn invisible and - since there is no audio effect accompanying them - this can make dodging them very hard.
Is this a bug or is it intentional? Is there some setting I can change to make these VFX visible?

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(Or, like, run the game undocked since that sometimes impacts performance.)

upper loom Oct 5, 2020, 6:31 AM

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@fringe estuary we're aware of an issue with the nova rings being invisible, sorry you're running into it! there are no known workarounds as of yet, but we're looking into it, thanks for the report!

fringe estuary Oct 5, 2020, 6:32 AM

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Thanks, James. It seemed an odd choice. I'm glad to hear I've not missed some central mechanic.

gilded wagon Oct 5, 2020, 6:32 AM

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(I tried to f10 this but that just blue screened my game):

bug: zeus shield would not recall when pressing special again, only when the duration naturally ran out
additional info: I took a replacement special (swapped off dionysis to demeter), it was a trial of the gods room
duration: only for that room, was fixed when I entered the next

upper loom Oct 5, 2020, 6:34 AM

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@gilded wagon thanks for the report! when you F10 does a bug report window pop up anywhere? you might need to alt-tab

gilded wagon Oct 5, 2020, 6:36 AM

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ah it worked that time, submitted there

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extremely minor bug but might as well bring it up

upper loom Oct 5, 2020, 6:36 AM

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yup! thank you!!

crimson mirage Oct 5, 2020, 7:13 AM

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Any advice for achievements not unlocking?

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I got 30% + damage on the thanatos butterfly but not achievement

crude acorn Oct 5, 2020, 7:43 AM

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@abelikestea#4215 did you get 30% now or a few runs ago?

covert basalt Oct 5, 2020, 8:03 AM

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is there any way how to mute sound when game is in background? its making me crazy 😄

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now im muting it in volume mixer everytime

near marsh Oct 5, 2020, 8:33 AM

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I'm on Switch and have been getting some bugs where certain effects don't appear sometimes. These include:

Hades Shockwaves and Hades skull shockwaves
Hades laser beam
Hestia first shot effect

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These first two are pretty significant and have unfairly ruined a few runs.

exotic nymph Oct 5, 2020, 8:38 AM

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hello i'm on windows /epic game store and have an issue concerning local save and cloud save : they don't match. I don't know how to put my local save on the cloud

📎 unknown.png

fresh terrace Oct 5, 2020, 8:57 AM

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Has anyone encountered an issue with unlocking the Fists’ hidden aspect? I’m concerned there might be an issue with my save. I created the save during the Blood Price update and completed most every bit of content that was in the game at that time. After 1.0 I’ve completed the new content but for the fists aspect.

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I feel like I understand the requirements pretty well - and the character that the event is meant to trigger with offers only repeat and generic dialogue, not tied to any other ongoing story threads.

||I’ve tried confronting Asterius both with and without Extreme Measures many times each. Both with and without the fists equipped, many times each. I’ve fully spent blood in every way possible on all aspects.||

crude acorn Oct 5, 2020, 9:00 AM

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@exotic nymph your files are automatically uploaded when you Quit to Main Menu from the game. There should also be a cloud icon in top right indicating whether the save was successful or not, does it appear?

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@near marsh Thanks for the report, we're looking into that one. Can you tell me whether Skull Shockwaves never appear or is there some pattern to it?

exotic nymph Oct 5, 2020, 9:01 AM

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I have this

📎 unknown.png

crude acorn Oct 5, 2020, 9:01 AM

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@fresh terrace That is most likely tied to RNG, if you have the requirements, it should happen

exotic nymph Oct 5, 2020, 9:01 AM

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and this

📎 unknown.png

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owww it worked

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i did not ask me to select a save

crude acorn Oct 5, 2020, 9:02 AM

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yeah, that icon means that your local and cloud saves are the same

exotic nymph Oct 5, 2020, 9:03 AM

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okay i'm sorry it happened during the whole week and it worked just now

fresh terrace Oct 5, 2020, 9:03 AM

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I’ll keep doing runs then

exotic nymph Oct 5, 2020, 9:03 AM

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thanks Nikola

crude acorn Oct 5, 2020, 9:03 AM

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@exotic nymph let me know if it happens again

undone nova Oct 5, 2020, 9:03 AM

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I'm on the PC through EGS, getting constant crashes every 5-10 min. Most of the time crashes to desktop with a bug report, but occasionally will lock up the whole PC and force a restart. I've gone through all the suggestions in the fixes but still occurring

crude acorn Oct 5, 2020, 9:04 AM

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did you report some of the crashes (and did you perhaps add your name or email address to the reports?)

undone nova Oct 5, 2020, 9:06 AM

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Possibly to the first, I can't remember. If I get another crash I'll make sure to add to that report

crude acorn Oct 5, 2020, 9:07 AM

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sure, and then feel free to ping me so I can take a look immediately

undone nova Oct 5, 2020, 9:19 AM

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@crude acorn Just submitted one

crude acorn Oct 5, 2020, 10:16 AM

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@undone nova you have /UseSwapEffectDiscard=true, did you try without it?

undone nova Oct 5, 2020, 10:18 AM

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I added that after the crashing based on the fixes, if I remove it should I leave /UseDXGI12SwapChain=true ?

slate mauve Oct 5, 2020, 10:19 AM

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📎 unknown.png

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is this how the game should look?

undone nova Oct 5, 2020, 10:24 AM

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@crude acorn I'll try removing that and leaving everything else as is, see what happens...

covert basalt Oct 5, 2020, 11:25 AM

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what do you mean? @slate mauve

slate mauve Oct 5, 2020, 11:31 AM

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should the character be this

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blurryish from the rest

undone nova Oct 5, 2020, 11:37 AM

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@crude acorn Seems to have worked. Fingers crossed that holds. Thanks for your help

crude acorn Oct 5, 2020, 11:45 AM

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@slate mauve from this screenshot it looks okay to me, maybe it's because of the Discord compression

slate mauve Oct 5, 2020, 11:50 AM

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maybe its how it should be I dont know

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Where you from Nikola you have a balkan name

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or wait maybe its russian

crude acorn Oct 5, 2020, 11:57 AM

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Balkan 😄

slate mauve Oct 5, 2020, 11:59 AM

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nice a fellow balkan 👌

frosty tiger Oct 5, 2020, 1:17 PM

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if my game freezes, how do i go about closing it without losing my run's progress? the game still runs in the background, but the display is frozen.

last kettle Oct 5, 2020, 1:20 PM

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@frosty tiger Here's a way to potentially recover any lost save progress:

· On Windows, navigate to \Documents\Saved Games\Hades
· On macOS, use Finder’s Go > Go To Folder menu and navigate to ~/Library/Application Support/Supergiant Games/Hades
· Sort by 'Date modified' to locate your most recent save matching one of these names (assuming you use Save Slot 1): Profile1_Temp.sav, Profile1_Temp.sav.bak, or Profile1.sav.bak
· Rename that file to Profile1.sav
· Then open the Play menu in-game and look for the save.

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Also, are you running Mac or PC?

frosty tiger Oct 5, 2020, 1:21 PM

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PC, and through epic launcher if that changes anything

last kettle Oct 5, 2020, 1:23 PM

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Okay, thanks! Feel free to also send a copy of your DxDiag and Hades.log file to support@supergiantgames.com . This way, we'll be able to take a direct look at what's causing the freezing

frosty tiger Oct 5, 2020, 1:23 PM

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will do, many thanks for the help

rapid mulch Oct 5, 2020, 3:28 PM

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Hi all, my computer started overheating and shuting down (only when playing Hades). I cleaned the computer, now it didnt shut down but temperature of GPU is around 84C and fan is running like mad... rx580

tired quartz Oct 5, 2020, 4:13 PM

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So my audio randomly got a really perturbing echo. It's most notable when using a weapon or dashing. It's really exactly like an echo, a bit delayed and muffled. For some reason, in the settings it is connected to voice volume only. Restarting the game does not work.

sharp narwhal Oct 5, 2020, 4:14 PM

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If you have the volume sliders in-game down fairly low, it can cause audio issues; we're looking into why it happens, but for the meantime, we'd recommend using your system volume to adjust the game sound

tired quartz Oct 5, 2020, 4:15 PM

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Hmm, well I did just turn the volume in the UI down, though I didn't pay attention to whether that was when the issue began or not. Turning them back to normal did not do anything though

sharp narwhal Oct 5, 2020, 4:18 PM

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Is there any improvement if you quit the game and restart after readjusting the volume?

tired quartz Oct 5, 2020, 4:18 PM

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I'm afraid not. Currently reinstalling, let's hope that helps

still mirage Oct 5, 2020, 4:29 PM

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Hi Supergiant Team,
i've got a problem with the data. There is a problem with reading the data and also i get thewarning that the autosave doesnt work. I tried it with whitelisting in bitdefender and started hades.exe as administrator but it still comes up and i have no clue 😦

sharp narwhal Oct 5, 2020, 4:30 PM

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@still mirage Bitdefender has a "Safe Files" setting where you should be able to add Hades, that's helped some people having trouble with Bitdefender specifically

still mirage Oct 5, 2020, 4:32 PM

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awesome it worked 😄 thank you for the quick help 🙂 and great game btw 😉

tired quartz Oct 5, 2020, 5:04 PM

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Bad news, the issue from before persists

sharp narwhal Oct 5, 2020, 5:07 PM

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Alright - could you generate a DxDiag report and send it to support@supergiantgames.com with a description of the issue? Instructions are at the top of #h1-tech-fixes . We'll take a look soon!

minor socket Oct 5, 2020, 5:30 PM

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Is the Fiery Presence not dealing enough bonus damage a known issue or should I still report it?

sharp narwhal Oct 5, 2020, 5:34 PM

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It's a known issue, thanks!

tired quartz Oct 5, 2020, 6:00 PM

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I managed to fix the issue by resetting the audio and restarting the game, should I nonetheless send my detailed report of the bug so that you may fix the issue in the future?

sharp narwhal Oct 5, 2020, 6:00 PM

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If it comes up again, yes, that would be helpful!

past frost Oct 5, 2020, 6:23 PM

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I'm assuming it's the way the assets were drawn, but... blurry boi at 5K (5120x2880) res:
https://cdn.discordapp.com/attachments/399068055092723712/762741510176505866/unknown.png

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https://cdn.discordapp.com/attachments/399068055092723712/762739442887688203/unknown.png

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You can totally see what was drawn high-res and scaled down and what wasn't. A nit-pick from me, but I guess most people won't ever realize this.

rain cradle Oct 5, 2020, 6:37 PM

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I believe that the game was designed for 1080p screens, its no surprise it does not scale to 5k.

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SGG games are hand-drawn, so

past frost Oct 5, 2020, 6:38 PM

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It depends. If you looks at the 1:1 snaps I sent here, some assets stand up fine, since they're either high-res or scaled down (candles, pebbles and flowers especially)

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But yeah, I get why. Like I said, more of a nit-pick, since I likes my 5K screenshots

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Works really nicely on a 165Hz display too, so that's a bonus

wraith pewter Oct 5, 2020, 6:40 PM

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My save file is corrupted and I already tried restoring temp

rain cradle Oct 5, 2020, 6:42 PM

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idk the fishing animation is 448x416 px, its not that it scaled down
Zagreus idle is 128x224px

dim spruce Oct 5, 2020, 6:55 PM

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@wraith pewter sorry to hear that we can certainly help you try to recover it. can you describe a bit more what happened and what you tried?

wraith pewter Oct 5, 2020, 6:57 PM

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Nothing really happened, I opened my save and my main profile (Profile 4) had nothing in it, it gave me the prompt to use temp files which I did

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Sorry I opened the game*

dim spruce Oct 5, 2020, 6:58 PM

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so you have recent files in** \Documents\Saved Games\Hades** from the appropriate times but whenever you try to load them in the game it gives you an error message?

wraith pewter Oct 5, 2020, 7:00 PM

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No I don't, none of the profile 4 save files are of the recent save

final stone Oct 5, 2020, 7:58 PM

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Hi I was wondering if someone could help me with a save file issue I am having! I misunderstood the way that cloud saves in steam worked, and ended up letting my friend use my computer while he was staying here temporarily so that he could play with the Steam cloud save for his account since he owns hades as well. When it prompted him about the mismatch between the local and cloud save files, I assumed that he could just download his cloud save and it would live in the steam user data folders and keep the saves separate. When I logged in earlier today, though, I noticed that even though I was logged into my steam account, it was his saves that were showing up. Thanks to this discord, I've found the Saved Games folder in my Documents (i'm on Windows) but it looks like everything in there is from after I let him log in. I checked in my Steam Cloud files and found one file from 9/30 that would cause me to lose some progress, but would be good enough for me if I could use that but it is the Profile1.v.sav file, which I don't understand in relation to the Profile1.sav and Profile1.sav.bak files. Can I use this file to restore the save? Or am I kind of SOL?

tiny axle Oct 5, 2020, 8:00 PM

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After I loaded up my game today, some (maybe all?)character models started looking blurry, with jpeg artifacts flowing around them.
Is there a manual fix to that, or Ill have to wait for the next update?

dim spruce Oct 5, 2020, 8:04 PM

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hey @final stone sorry to hear that, yea it sounds like the Steam cloud overwrote your save files with your friends. the Profile1.v.sav unfortunately doesn't contain your actual save data. is there no other file with a recent timestamp in either your Windows folder or your own Steam cloud account?

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@tiny axle try verifying the game files you can find instructions for in #h1-tech-fixes and also make sure your resolution isn't suddenly set to something lower

final stone Oct 5, 2020, 8:12 PM

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@dim spruce looks like the only other save file data is from when I first ran the game on 9/27, so I doubt that would be much more useful than just starting from scratch (unless I'm misunderstanding the timestamps)

dim spruce Oct 5, 2020, 8:14 PM

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yea if there is no more recent file anymore they might be gone unfortunately. very sorry about the confusion with the cloud saves

regal solstice Oct 5, 2020, 8:19 PM

#

Is there a way to check if there are previous versions of Epic Games cloud saves? I played a lot last night and it have been my first time playing since June. I thought everything was fine and it got saved to the cloud. I booted up the game today and found that my save file was still from June. I checked the local back ups of save and June is still my latest save file. I am crossing my fingers that something might be checked on the cloud else I lost a good 6-7 hours of progress.

final stone Oct 5, 2020, 8:20 PM

#

@dim spruce it's alright, it prompted me to enable file history on my pc so maybe this won't happen to me again in the future (and I'll try and google before assuming on cloud saves lol). I'm just glad that grinding is fun in this game so it won't take too long to get back to where I was 😛

obsidian ginkgo Oct 5, 2020, 8:24 PM

#

Any way ||Aphrodite's|| Trial of the Gods can be nerfed in any way? Maybe being able to collide with obstacles or being able to be attacked out of existence like a butterfly?

dim spruce Oct 5, 2020, 8:25 PM

#

@regal solstice sorry about that, you have the cloud save icons in the save menu where it's showing saves from June?

regal solstice Oct 5, 2020, 8:26 PM

#

its there now, I have a bad feeling that when I closed the game last night I didnt check that icon properly and it may have been a cloud with an X

#

just surprised the game didnt try to save my data anywhere

dim spruce Oct 5, 2020, 8:27 PM

#

yea it should have been saved locally to \Documents\Saved Games\Hades but sounds like you already looked there for anything newer and the cloud might have pulled down old saves over that

#

if you start a new game and play for 1 room in a safe save slot like the 4th one you can verify if it saves that correctly

regal solstice Oct 5, 2020, 8:30 PM

#

I'll test that, I think it should work now that I checked my ransomeware blocker and added the game. Had similar issue recently with Rocket League but got errors in game that made me not progress compared to Hades. Looks like I will have to pray to RNGesus to get me the nice boons I got last night again.

dim spruce Oct 5, 2020, 8:31 PM

#

ok yea let us know if the game still doesn't seem to be saving properly

regal solstice Oct 5, 2020, 8:32 PM

#

will do, thanks for the help!

flat jackal Oct 5, 2020, 10:00 PM

#

Is there a reason why vsync drops the performance of the game so much? Without it I can hit 500+ fps but with it I only get ~80 even though my monitor runs at 144hz

dim spruce Oct 5, 2020, 10:04 PM

#

Hey @flat jackal vsync limits fps on purpose though it sounds like the game may be misreading your monitors refresh rate. There are some options in #h1-tech-fixes that may help

flat jackal Oct 5, 2020, 10:05 PM

#

will look at it thanks

ivory temple Oct 5, 2020, 10:06 PM

#

my game just crashed again 😦 it's the second time this happens

📎 Hades.log

#

📎 DxDiag.txt

dim spruce Oct 5, 2020, 10:16 PM

#

hi @ivory temple sorry to hear that. did a window open allowing you to report the error? one recommendation I can make from your log here is to update the drivers for your graphics card if you can, as they're currently from 2-4-2018

ivory temple Oct 5, 2020, 10:17 PM

#

Nope! Just crashed. At least this time it saved the game! Last time it crashed during the last bossfight lol

#

Will do! Thanks!

grand rover Oct 5, 2020, 10:20 PM

#

I think there is a bug in the game, in the last couple runs my game glitches and I no longer have death defiance and I am back down to 50 heath. is there anything I can do to fix that?

dim spruce Oct 5, 2020, 10:21 PM

#

@grand rover that would be best to report with F10 in-game after it happens so we can see what's going on with your save

grand rover Oct 5, 2020, 10:21 PM

#

ok thanks

torn wasp Oct 5, 2020, 10:25 PM

#

is there a list of known issues? i had a feeling that getting cruel thrust and then the artemis attack boon on stygian blade leads to a 15% crit rate on the thrust, but i am a human and therefore have a bad grasp of probabilities (and am more likely to notice an unlucky streak than a lucky one)

#

for reference i think i hit a 15 streak of no crits on thrust in the lernie fight and every time i had the ability to pay attention to the count in a room i counted typically 0-1 crits on ~4 thrusts

#

(expected behaviour: 55% crit rate because both cruel thrust and artemis attack boon read +40%/+15% crit rate)

near marsh Oct 5, 2020, 11:59 PM

#

@crude acorn Some skull shockwaves can actually be some invisible while others are visible. The snow around the shockwave is still affected, but not enough to dodge. I only noticed this while playing docked last night, usually I play handheld and haven't noticed this issue (not to say it doesn't happen, just didn't notice) . I think a few of my runs were running Zeus attack on the rail, so there were a good amount of things on screen, but I can't remember.

stone sparrow Oct 6, 2020, 2:01 AM

#

Hi! I lost my saves. After the game crashed for the 4th time (blue screen included) and lost the progress of the run I tried to restore the temp save (Profile1_temp.sav) by renaming it 'Profile1.sav' following your instructions. This ended up resetting my save. I've tried everything and not even the Steam cloud saves worked... I know is far fetched but is there any solution? Thank you.

dim spruce Oct 6, 2020, 2:05 AM

#

hey @stone sparrow really sorry to hear that. do you have any save available in the save folder or in the Steam cloud with a recent timestamp? did you make a backup of your saves before trying to rename them?

pallid lintel Oct 6, 2020, 2:15 AM

#

I assume this is not intentional? https://clips.twitch.tv/YummyAmericanEelDxAbomb

Twitch

AlanzqTFT - Hades Bug?

Watch AlanzqTFT's clip titled "Hades Bug?"

▶ Play video

stone sparrow Oct 6, 2020, 2:19 AM

#

@dim spruce I thought I had make a backup but I lost track of it...
In Steam Cloud there's 3 files Profile1.sav, Profile1.v.sav (both from today) and Profile1_Temp.sav (from OCT 3rd). None of these work.

dim spruce Oct 6, 2020, 2:21 AM

#

could you send me those files? what aspect of them don't work, they just don't load or just don't have any progress in them?

stone sparrow Oct 6, 2020, 2:24 AM

#

They load a new profile from SEPT 18th. I'll send them to you

frosty tiger Oct 6, 2020, 3:29 AM

#

anyone having an issue where orpheus isn't showing up anymore after they did his contract
i haven't met euyridice afterwards either in asphodel, so I might just need to go to her

stable river Oct 6, 2020, 4:20 AM

#

I just unlocked the rail gun and in my current run I have Hyper Sprint. I keep getting locked in place by the reload animation after a dodge, when I should be sprinting. Is that a bug? It doesn't happen every time and I'm not sure what triggers it.
I'm playing on switch and I can upload a clip to Twitter if you want to see it

grand rover Oct 6, 2020, 5:04 AM

#

I think I figured out my bug and I'm going to put this here In case someone else has the same problem. I think there needs to be better explanation on how the mirror mechanic works. The button on the left gives you new options to upgrade. Instead of it being in the added upgrade it toggles them on and off giving you the ability to choose between the 2 options. When I thought I was missing half my health and my death defiances that was the reason.

#

Am I correct in this? Is this the way it was intended? Now that I know that it makes sense why this option is available and made that way.

stable river Oct 6, 2020, 5:15 AM

#

Yeah you get a choice between two bonuses for each slot. They get upgraded separately.

stray elm Oct 6, 2020, 5:18 AM

#

That is correct @grand rover , you choose between one or the other.

#

@frosty tiger if you're on PC and you're worried that Orpheus isn't showing up, you could submit a bug report with f10

That being said, if you have been to Eurydice yet, that's most likely what's holding him up

stray elm Oct 6, 2020, 6:00 AM

#

@stable river You should be able to dash out of that reload animation

vague dragon Oct 6, 2020, 6:07 AM

#

Yesterday the game worked fine. Today it's not working anymore. Tried installing again and it gives this message.

📎 unknown.png

stable river Oct 6, 2020, 6:10 AM

#

Thank you! Good to know :)

vague dragon Oct 6, 2020, 6:23 AM

#

Yesterday the game worked fine. Today it's not working anymore. Tried installing again and it gives this message.
@vague dragon installing it in a completely different folder seems to have solved the problem

pseudo pollen Oct 6, 2020, 9:15 AM

#

what's in the new patch?

stray elm Oct 6, 2020, 9:20 AM

#

@pseudo pollen if one came out just now, it'll be bugfixes and whatnot. Anything else (such as notable content changes) will be in #hades-patch-notes

quasi seal Oct 6, 2020, 12:39 PM

#

hi. since the release version poseidon is missing from my game. haven't seen him during the 20-30 runs and there is also no prophecy for him.
anybody with the same issues? is there something to do?

last kettle Oct 6, 2020, 1:44 PM

#

@quasi seal there shouldn't be anything preventing a god from appearing, though sometimes they can be delayed due to plot events or bad RNG. if you want, you can submit an in-game report with F10 and we'll take a look to ensure nothing is blocking him

tame anvil Oct 6, 2020, 1:48 PM

#

hi, i have issues to play with my ps4 controller, i tried what you're saying in the help topic but it didnt worked thx

quasi seal Oct 6, 2020, 1:49 PM

#

@last kettle alright, thanks. shouldn't the prophecy for his boons be in the list of prophecies though? i think i had that unlocked the last time i interacted with him

last kettle Oct 6, 2020, 1:50 PM

#

Hi @tame anvil , what issue are you having with ps4 controller?

#

@quasi seal each god's prophecy unlocks when you ||have given them at least one gift||. I can also take a look at that and make sure nothing's holding that up.

quasi seal Oct 6, 2020, 1:52 PM

#

ah ok. that's it then, thanks

tame anvil Oct 6, 2020, 1:52 PM

#

@last kettle my controller just don't work with the game, i tried an other game in the epic game store and it worked well so i'm pretty sure that the problem is coming from the game and not from my controller

last kettle Oct 6, 2020, 1:55 PM

#

Okey, could you try this:
. Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'
· Enter the following: /PS4Gamepad=true

tame anvil Oct 6, 2020, 1:58 PM

#

@last kettle nope still not working :/

last kettle Oct 6, 2020, 2:00 PM

#

Okay. Try deleting the /PS4Gamepad=true line and replacing it with:
/UseNativeGaInput=true /UseNativeGaInputNoControllers=false
It also may help to use your controller over a wired connection

tame anvil Oct 6, 2020, 2:01 PM

#

i already tried that but i can try it again :/

#

its not working

#

@last kettle

last kettle Oct 6, 2020, 2:08 PM

#

Hm, okay, sorry about that and thanks for your patience. I'll do some more digging, but there should be some engineers coming online in a few hours (around 9 AM PST) who may be able to help

tame anvil Oct 6, 2020, 2:09 PM

#

thanks you can tag me if you have some news

crude acorn Oct 6, 2020, 2:09 PM

#

@tame anvil Which controller do you use?

tame anvil Oct 6, 2020, 2:10 PM

#

@crude acorn ps4

crude acorn Oct 6, 2020, 2:11 PM

#

and no buttons work in Hades?

tame anvil Oct 6, 2020, 2:32 PM

#

@crude acorn nope, nothing

crude acorn Oct 6, 2020, 2:36 PM

#

and mouse and keyboard work normally?

tame anvil Oct 6, 2020, 2:43 PM

#

yeah, i had problem to rebind but with the help topic it worked but not for the controller

rancid ledge Oct 6, 2020, 2:44 PM

#

Not specifiically a "tech" question per se, but is it normal to get waaaay past the epilogue and have a certain Olympian not unlock the final heart containers, although getting past the epilogue is all that was required (if I can trust the wiki on this)? Also, how do I mark spoilers?

last kettle Oct 6, 2020, 2:47 PM

#

@rancid ledge some heart unlock events can get pushed back quite a ways, depending on where else plot has progressed in your game. Feel free to submit an in-game bug report with F10 if you think there's something delaying the unlock and we can take a look.
For spoilers, highlight the text you want to hide and click the rightmost icon.

rancid ledge Oct 6, 2020, 2:50 PM

#

@last kettle Thank you. That one must have gotten pushed to Nirvana. I am talking about ||Demeter||. I escaped the first time in the 36th try, have now been to the ||surface 10 times|| since about the 50th, and now am at the 102nd. Is this still plausible, should I be patient? If not, I'll send in the report via the correct channel.

sharp narwhal Oct 6, 2020, 2:54 PM

#

@rancid ledge Have you seen the ||epilogue|| for the game yet? Another big followup event after the ending

rancid ledge Oct 6, 2020, 2:56 PM

#

@sharp narwhal is I thought I had. If by epilogue you mean ||joyriding the boat back to the House of Hades with Persephone||, then yes, quite a while ago.

sharp narwhal Oct 6, 2020, 2:56 PM

#

No, that's the ending - the epilogue is an additional big event after that

rancid ledge Oct 6, 2020, 2:57 PM

#

Oh blast me then. I will shut my stupid mouth and be exited once more.

#

Thank you so much!

sharp narwhal Oct 6, 2020, 2:58 PM

#

You need to have ||forged bonds with a lot of Olympians and seen some plot-important conversations with Zeus, Hades, and Demeter, among others|| after which there should be a conversation at the House about the epilogue - if you want more details I'm sure someone has put the requirements somewhere, haha

rancid ledge Oct 6, 2020, 2:59 PM

#

Oh no, that is quite alright, I think I have a ||lot of bonds||, but there is still some stuff I can get done which might trigger. Truly amazing game, I haven't been addicted like that in a while!

last kettle Oct 6, 2020, 3:07 PM

#

@quasi seal I threw away a couple of runs on your save profile and was able to naturally run into Poseidon. You should see him come up soon.

quasi seal Oct 6, 2020, 3:08 PM

#

@last kettle thanks a lot

stark lotus Oct 6, 2020, 3:25 PM

#

Anybody get any "drift" with a wireless controller? Wired it works fine but wireless (dualshock 4 on pc I'm using) sometimes zagreus just keeps on walking 🤔 . I turned off vibration but that didn't fix it.

sharp narwhal Oct 6, 2020, 3:26 PM

#

@stark lotus There's a "dead zone" option in the game's settings that may help with that; you could also try the following launch options:

· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'
· Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false

On Epic Games Store:
· Select 'Settings'
· Scroll down to Hades under 'Manage Games' and select it
· Select 'Additional Command Line Arguments'
· Enter the following: /UseNativeGaInput=true /UseNativeGaInputNoControllers=false```

stark lotus Oct 6, 2020, 3:27 PM

#

I'll give that a try, paste "/UseNativeGaInput=true /UseNativeGaInputNoControllers=false" in there?

#

Might mess with the deadzone a bit more too as well

sharp narwhal Oct 6, 2020, 3:29 PM

#

Yep

stark lotus Oct 6, 2020, 3:30 PM

#

Thanks shadesmile

cold gorge Oct 6, 2020, 3:30 PM

#

Hi, could there be a way to make the game run slower through script editing? Celeste had that as an assist option and it really helped while also not dumbing down the gameplay in any way. Would love to try Hades at 80-90% speed, might be too hectic for me as it is. I really want to finish it.

sharp narwhal Oct 6, 2020, 3:32 PM

#

@cold gorge Someone on the modding server might have an answer for you there: https://discord.gg/KuMbyrN

cold gorge Oct 6, 2020, 3:33 PM

#

Ah, cool, thanks.

tulip nest Oct 6, 2020, 4:54 PM

#

Hey, don't know if this is the right place to post this. I'm having issues completing the relationship with ||Thanatos||. I completed every single character questline and got their respective companions, and exausted all possible dialogue with him (when he's in the House). I can't gift him Ambrosia, even though the Codex tells me to deepen my relationship with him and the heart with the keylock is there. I've seen the epilogue as well.

Is there a bug of some sort, or I'm being simply unlucky? I find it weird that it's impossible for me to gift him anything after so many runs (179 attempts).

Thanks!

sharp narwhal Oct 6, 2020, 4:55 PM

#

Hey there @tulip nest , if you submit a bug report in-game with F10 and include your Discord tag, I can pull it up and see what you might be missing!

tulip nest Oct 6, 2020, 4:58 PM

#

All right, will do! Thanks!

#

@sharp narwhal done!

sharp narwhal Oct 6, 2020, 5:14 PM

#

@tulip nest Out of curiosity, when did you start playing Hades?

tulip nest Oct 6, 2020, 5:17 PM

#

@sharp narwhal around March 2020

sharp narwhal Oct 6, 2020, 5:17 PM

#

Ok, cool, so not starting with 1.0. It looks like you entirely skipped a gift event....somehow

#

We've moved some events around and changed names and that probably caused a backwards compatibility issue

tulip nest Oct 6, 2020, 5:18 PM

#

Oh, I see

sharp narwhal Oct 6, 2020, 5:18 PM

#

Yeah - I'm going to report it and we'll get a fix in soon

tulip nest Oct 6, 2020, 5:18 PM

#

Thanks a bunch!

sharp narwhal Oct 6, 2020, 5:19 PM

#

Scratch that, I've literally already reported this once and there is a fix in progress haha

#

Time is fake. Anyways that should be in before too long and it should get you unstuck!

frosty tiger Oct 6, 2020, 6:17 PM

#

Hello, I have an issue with the auto save, I did everything posted in the tech fixes but it still doesn't work. Can someone help me please ?

sharp narwhal Oct 6, 2020, 6:23 PM

#

Hi there, sorry about that - is the game creating a window that says it can't save? Or are you just noticing that your progress isn't saving?

frosty tiger Oct 6, 2020, 6:24 PM

#

I found the issue on the official website, it's now fixed, it was the folder access problem sry for the post

grand sierra Oct 6, 2020, 6:28 PM

#

Hi guys, I've encountered strange fonts of highlighted words in boons selection menu, made a screenshot but didn't report it in game. May I report it here?

last kettle Oct 6, 2020, 6:29 PM

#

@grand sierra Feel free!

grand sierra Oct 6, 2020, 6:32 PM

#

So here's the picture. Word "Encounters" seems too wide. Also saw it in another boon selection, but didn't save it

📎 hades.png

last kettle Oct 6, 2020, 6:34 PM

#

Yep, this is a known issue we're working to resolve. Thanks for reporting! 🙂

frosty tiger Oct 6, 2020, 6:40 PM

#

Hello, ||is Hermes glitched or what? I've talked to him many occasions on the last 3 runs, but he's yet to acknowledge I've beaten Charon twice.||

||AND also, he's the only God that seemingly can't accept the Family Reunion invitation, it's the usual talks by him, while other Gods have received on previous runs, even Demeter, Aphrodite and Poseidon whose final hearts are still locked, they received the invitation no problem at all.||

limber minnow Oct 6, 2020, 6:45 PM

#

i have a glitch or bug that wont let me go into full screen. I'm certain its a bug because every other game is fine. ive tried turning it borderless and back, also have tried restarting the game , restarting my pc, checking steam setting, alt+enter too, and unlocking task bar but nothing helps. it worked fine yesterday the first half of the day.

sharp narwhal Oct 6, 2020, 6:50 PM

#

@frosty tiger Can you report that in-game with F10, assuming you're on Windows? Include your Discord tag - I'll take a look

#

@limber minnow When you say you can't go into fullscreen, what do you mean? Nothing happens when you try to go fullscreen? The screen is black or invisible?

limber minnow Oct 6, 2020, 6:54 PM

#

@sharp narwhal task bar always show while I'm playing and i can click out the game and the fullscreen setting is check

#

the game is technically fullscreen but with the taskbar on top of it. i can see the game under the taskbar slightly since the task bar is a little see through?clear

sharp narwhal Oct 6, 2020, 7:02 PM

#

Alright - try deleting the Profile1.sjson file in \Documents\Saved Games\Hades (make sure it's Profile1.sjson and not .sav or .sav.bak). That should reset your display settings

frosty tiger Oct 6, 2020, 7:08 PM

#

My apologies if this has been asked already somewhere, but if we encounter a bug or two on Switch, is there a specific place to report it? I’ve captured video of them and I think I can upload those to Twitter and then post here, correct?

limber minnow Oct 6, 2020, 7:09 PM

#

@sharp narwhal tbh i thought that would work but it didint 😦

sharp narwhal Oct 6, 2020, 7:09 PM

#

@frosty tiger Yeah, anywhere you want to upload is fine, and then you can share here!

frosty tiger Oct 6, 2020, 7:09 PM

#

Wonderful, thank you @sharp narwhal

sharp narwhal Oct 6, 2020, 7:11 PM

#

@limber minnow Alright - can you take a screenshot of your entire display (not just the game) so we can see the issue and send that to support@supergiantgames.com along with your DxDiag.txt file (https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe) ? We'll take a look soon

limber minnow Oct 6, 2020, 7:14 PM

#

do i save my information for my display 1?

sharp narwhal Oct 6, 2020, 7:14 PM

#

When you click "save all information" it should save all of your display info

frosty tiger Oct 6, 2020, 7:17 PM

#

And just verifying so i don’t waste anyone’s time; the two bugs found were 1: at one point the inventory icon for cthonic keys began flying toward the top left of the screen in Zag’s bedroom, and 2: when using the bomb attack on rail towards the top left wall of the Meg fight after the fight is done, there’s a graphic glitch that flashes some strange textures

sharp narwhal Oct 6, 2020, 7:22 PM

#

is a known issue that's been fixed on PC/Mac and will presumably roll out to Switch with ongoing patches there; 2) I imagine is a sorting issue where layers of the environments can sometimes get displaced. It happens in a lot of different locations with explosions and other VFX and we're working on polishing those up.

frosty tiger Oct 6, 2020, 7:23 PM

#

Cool! I won’t bother posting the pics then. Thank you again!

limber minnow Oct 6, 2020, 7:24 PM

#

@sharp narwhal the email is support@supergiantgames.com right?

sharp narwhal Oct 6, 2020, 7:24 PM

#

yep

limber minnow Oct 6, 2020, 7:26 PM

#

there you go i sent it thank you !

formal nest Oct 6, 2020, 8:11 PM

#

Hello, my save file got corrupted after a windows crash and tried both the method posted on supergiantgames and getting my save files from steam cloud and both ways still lead me to the same corrupted save message. Would appreciate any help immensly as I had just finished my 8th run : (

dim spruce Oct 6, 2020, 8:14 PM

#

hey @formal nest sorry to hear that, would you mind DM-ing me all the files inside your save folder:
\Documents\Saved Games\Hades

formal nest Oct 6, 2020, 8:15 PM

#

@dim spruce I will right away

frosty tiger Oct 6, 2020, 9:10 PM

#

@sharp narwhal F10 and reported, included my Discord tag.

limber minnow Oct 6, 2020, 9:21 PM

#

i sent the dxdiag as Ellis said but idk if i sent to much i tried copying just the one from display one but it copied all is that fine?

sharp narwhal Oct 6, 2020, 9:26 PM

#

Yep, it looks fine!

#

All is good

ancient verge Oct 6, 2020, 10:24 PM

#

hello

#

i just bought the gamee and after the first run the game crushes

#

with FATAL EXCEPTION at 0x00007FFDE4AE96BE in thee crush message

#

any solution?

sharp narwhal Oct 6, 2020, 10:29 PM

#

@ancient verge Could you submit the crash report again and include your Discord tag so we can find it? We can take a look and let you know what the issue is

ancient verge Oct 6, 2020, 10:29 PM

#

@sharp narwhal when the crush message shows again? suree ill make sure

#

thank you

#

should i use my discord tag at name and my e-mail at e-mail box? @sharp narwhal

wet mango Oct 6, 2020, 10:33 PM

#

Hi, I was having issues since I updated to the post 1.0 launch patch. I fixed it by using the following command: /UseSwapEffectDiscard=true

#

Why? What does it do?

#

I have a an AMD Ryzen 3400G.

sharp narwhal Oct 6, 2020, 10:34 PM

#

@ancient verge Just Discord tag is fine

ancient verge Oct 6, 2020, 10:35 PM

#

alright

#

done ^^

sharp narwhal Oct 6, 2020, 10:36 PM

#

Cool, I'll look in a bit

wet mango Oct 6, 2020, 10:38 PM

#

@sharp narwhal Do you know what the /UseSwapEffectDiscard=true command does? What does it change? Why did I have to introduce that command after the update?

ancient verge Oct 6, 2020, 10:38 PM

#

thank you

sharp narwhal Oct 6, 2020, 10:41 PM

#

@wet mango I'm not an engineer and don't know the specifics; it's related to how the game processes graphics

wet mango Oct 6, 2020, 10:43 PM

#

Ok thank you, I'd truly appreciate if you could ask if possible, no hurries and not a priority, just something that I'd truly appreciate.

dim spruce Oct 6, 2020, 10:44 PM

#

hey @wet mango it tells the game to use an alternate rendering method for DirectX that works better on some combinations of graphics cards and drivers

wet mango Oct 6, 2020, 10:45 PM

#

@dim spruce Thank you so much, I figured it'd have to be related to graphics as I doubt this is a problem on computers with dedicated graphics cards.

shut heath Oct 6, 2020, 10:59 PM

#

Even though the "total clears" (and data in that one room in the house) say that i had 15 clears, my highscores are only shown for the last 4?

📎 unknown.png

dim spruce Oct 6, 2020, 11:01 PM

#

@shut heath did you have some clears from near the start of our Early Access period? we didn't track all stats from the very start

shut heath Oct 6, 2020, 11:01 PM

#

i only started playing after it released

dim spruce Oct 6, 2020, 11:02 PM

#

ah ok, then have you played with God Mode on/off each for a bit? the records for those are stored seperately

shut heath Oct 6, 2020, 11:02 PM

#

mfw

#

wow okay thats a coincidence yes i indeed turned off god mode lately thank you

#

i thought it was some sort of punishment because i forcefully closed the game once

olive nymph Oct 7, 2020, 1:34 AM

#

Hi was wondering if anyone was having sound issues still. Since the June update I’ve has no sound right from start up to in game.

Had sent someone my logs and info back then snd we couldn’t get to the bottom of it. Was hoping maybe there was an answer or other people who have had the experience?

dim spruce Oct 7, 2020, 1:43 AM

#

hi @olive nymph we can certainly take another look now if can you DM me your DxDiag following the instructions here:
https://support.microsoft.com/en-us/help/4028644/windows-open-and-run-dxdiagexe
as well as this file:
\Documents\Saved Games\Hades\Hades.log

olive nymph Oct 7, 2020, 1:48 AM

#

Alright will do

steep path Oct 7, 2020, 1:59 AM

#

Hi. I have an issue where for only the twin fists of malphon on the pact of punishment it shows that I have the first 3 bounties completed for every heat (1-63). I have only cleared with the fists on heat zero. I had a run on heat 1 where I died to Hades. My graphics card started bugging out on that heat 1 run (screen looked like a checkerboard); so I quit out in the middle of the run to restart my computer and update the graphics drivers. After that run I noticed the aforementioned issue.

flint oyster Oct 7, 2020, 2:20 AM

#

dont need support, just found a minor visual bug
https://imgur.com/a/6mCV7Vl

Imgur

#

heart appears for an instant

#

wanted to report it and didn't know where else to post

polar current Oct 7, 2020, 2:21 AM

#

also F10 it

flint oyster Oct 7, 2020, 2:22 AM

#

cant

#

it's only a frame, can't get a screenshot

polar current Oct 7, 2020, 2:23 AM

#

meep

flint oyster Oct 7, 2020, 2:39 AM

#

it stopped happening after i opened codex

#

for more info

flint oyster Oct 7, 2020, 2:55 AM

#

We have figured out the a consistent way to cause the bug. while in the courtyard and using the shield, open your codex and click through the members of the "others of note" tab, with the last person clicked on before closing the codex being skelly. Afterwards bond hearts will occasionally appear above Zagreus when he is attacking. I have not yet found a consistent way to cancel the bug, a few things have worked like changing aspect and opening codex again but whenever i tried these things a second time they didn't cancel it.

polar current Oct 7, 2020, 2:57 AM

#

https://imgur.com/a/vJfuSOp

Imgur

#

for reference

flint oyster Oct 7, 2020, 2:57 AM

#

yep

#

thanks for unintentionally reminding me, I play on kb+m so this bug happens on both km+b and controller

#

just a note

polar current Oct 7, 2020, 3:03 AM

#

oe

#

I'm also a kbm user tho

upbeat jacinth Oct 7, 2020, 6:29 AM

#

Not sure if it's a bug or not, but the numbers on boons listed in the codex don't seem to match what they are when I receive them in a run. I apologize in advance for blurry pictures of my switch. Shown here are two upgraded boons in my current run, and their entries in the codex which show higher numbers. Shouldn't the upgraded boons have higher numbers than what's in the codex?

📎 PXL_20201007_062524657.jpg 📎 PXL_20201007_062504382.jpg 📎 PXL_20201007_062622192.jpg 📎 PXL_20201007_062601244.jpg

#

Okay, it looks like the codex shows the value for the next level of a held boon. I got a pom reward and it showed this. Maybe not a bug, then, but I think it could have some better messaging in the codex that that's what is happening.

📎 PXL_20201007_064046222.jpg

crude acorn Oct 7, 2020, 9:07 AM

#

@steep path can you report it with F10?

#

@flint oyster thanks for the detailed report, we'll take a look!

stray elm Oct 7, 2020, 10:08 AM

#

@steep path You get rewards for the lowest heat you have not yet completed. So if you're attempting, say, 40 heat, but you haven't completed the bounties for 1 heat, you'll still be getting the bounties for 1 heat

shy cape Oct 7, 2020, 10:50 AM

#

Hi, thanks for incredible game firstly! Secondly I tried searching first on here but could find; on Nintendo switch; I can’t “reload”, with the adamant rail. Iv played 53 escape attempts but still none reload on the adamant rail.
Again, best game ever 🤟🏻🔥

crude acorn Oct 7, 2020, 11:20 AM

#

@shy cape Hey, thanks for the kind words 🙂 Is the Reload action bound to a button in the Settings > Controls menu?

light fractal Oct 7, 2020, 12:55 PM

#

is there no option to set the game exclusive fulscreen?

livid island Oct 7, 2020, 1:22 PM

#

I ran into a bug on switch and I'm not sure how to report it

faint jewel Oct 7, 2020, 1:23 PM

#

Describe it here. If tech team will need some more info

livid island Oct 7, 2020, 1:24 PM

#

So I unlocked Hade's locked heart icon, but was unable to gift him nectar even after about 15 more runs

#

When I closed the game and reopened it, I was able to gift him again

sharp narwhal Oct 7, 2020, 1:26 PM

#

Noted, thanks for the report!

livid island Oct 7, 2020, 1:27 PM

#

no problem, luckily the standard "turn it off and on again" solution worked 🙂

fiery glade Oct 7, 2020, 2:12 PM

#

Hey! I don't know if it is the right place to ask this but I wanted to ask if the "freeze" bug on mac (especially with the Intel Iris 1536 card) is solved or not... I really want to buy this game but from what I saw it's kind of impossible to play as it is right now... Am I wrong or is it an old issue?

#

if it's not the right place, just tell me and I will delete this message!

sharp narwhal Oct 7, 2020, 2:17 PM

#

@fiery glade It should be mostly fixed, yes. Some minor freezes are still being reported in post-boss rooms, which we're investigating, but since they happen outside of combat they're fairly harmless

fiery glade Oct 7, 2020, 2:18 PM

#

Oh! I'm glad to hear that!

eager shard Oct 7, 2020, 2:25 PM

#

On switch, has anyone figured out a good reload button for the gun?

atomic quarry Oct 7, 2020, 2:33 PM

#

hey, anyone know how to make the auto save failed screen stop showing? when i quit and load it is saved just fine but i get the alert almost every room.

sharp narwhal Oct 7, 2020, 2:41 PM

#

@atomic quarry Do you have a third party antivirus, or just Windows Defender?

atomic quarry Oct 7, 2020, 2:42 PM

#

macafe

sharp narwhal Oct 7, 2020, 2:43 PM

#

Alright - could you try disabling it entirely for a minute just to see if it stops the alerts?

atomic quarry Oct 7, 2020, 2:50 PM

#

its off ill play the game a bit

crude acorn Oct 7, 2020, 2:50 PM

#

@atomic quarry if you still get it, could you attach your Hades.log file, please?

atomic quarry Oct 7, 2020, 3:07 PM

#

@crude acorn where is the log at?

sharp narwhal Oct 7, 2020, 3:08 PM

#

\Documents\Saved Games\Hades, should be a text file

atomic quarry Oct 7, 2020, 3:08 PM

#

and yeah macafe being off and i havent seen that screen once

#

is this it?

📎 Hades.log

sharp narwhal Oct 7, 2020, 3:08 PM

#

yep

atomic quarry Oct 7, 2020, 3:09 PM

#

did not see it was called .log

sharp narwhal Oct 7, 2020, 3:09 PM

#

So something inside McAfee - I think there's a "real-time scanning" exclusions list that you should be able to add Hades to, and any other scanning whitelists that you can find

#

Actually @atomic quarry we're working on some things to try to get around save problems like this - can you turn McAfee back on, leave the whitelists and stuff alone, and try a couple launch commands really quick?

#

Are you on Steam or Epic?

atomic quarry Oct 7, 2020, 3:12 PM

#

ok bet

#

steam

sharp narwhal Oct 7, 2020, 3:12 PM

#

K, just a sec

atomic quarry Oct 7, 2020, 3:13 PM

#

yeah its properly saving as far as i know, just flashing the error.

sharp narwhal Oct 7, 2020, 3:13 PM

#

· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'
· Enter the following: /SaveToTempAndMove=true /ValidateSaveData=true

#

See if those help with the message popping up while McAfee is on

atomic quarry Oct 7, 2020, 3:14 PM

#

/SaveToTempAndMove=true/ValidateSaveData=true

#

is that how it should be seperated in the text box?

sharp narwhal Oct 7, 2020, 3:15 PM

#

Put a space between the two commands

#

/SaveToTempAndMove=true /ValidateSaveData=true

atomic quarry Oct 7, 2020, 3:36 PM

#

working great

sharp narwhal Oct 7, 2020, 3:37 PM

#

@crude acorn

safe magnet Oct 7, 2020, 3:40 PM

#

Anybody experiencing some issues with Meg boss? It made my game crash 4 times in a row.

#

I played for around 5 hours yesterday without a single bug.

karmic cypress Oct 7, 2020, 3:48 PM

#

Not sure where i have to post this but it seemed to be the best place. Littlt mistake in the writing. Zagreus shouldn't say "Elle est toujours de bonne humeur quand se retrouve" but "Elle est toujours de bonne humeur quand ON se retrouve"

📎 unknown.png

last kettle Oct 7, 2020, 3:51 PM

#

hi @safe magnet , sorry to hear about that. could you please send a copy of your DxDiag and Hades.log files to support@supergiantgames.com ? Instructions on how to do so are under #h1-tech-fixes .
If you haven't already, you can also try verifying your game files. Instructions are also in #h1-tech-fixes .

#

@karmic cypress Thank you! If you're on Windows, could you please report that in-game with F10?

karmic cypress Oct 7, 2020, 3:52 PM

#

Ok will do!

stray elm Oct 7, 2020, 4:53 PM

#

On switch, has anyone figured out a good reload button for the gun?
@eager shard I'd probably ask in #h1-builds-and-combat unless your buttons aren't working

#

is there no option to set the game exclusive fulscreen?
@light fractal I think there's something in the in-game settings, don't remember exactly

late verge Oct 7, 2020, 4:58 PM

#

Hi, I got softlocked in asphodel after a Thanatos encounter. Cleared the room and got his prize and all, and now the boats and the trove chest are still locked

📎 JPEG_20201008_005759.jpg 📎 JPEG_20201008_005709.jpg

#

I'm playing on the switch

#

I may not have gotten the room reward and can't find it anywhere, if that helps

#

Hahaha okay I found the room reward, it was in the lava! It's all good now

lethal lantern Oct 7, 2020, 5:18 PM

#

I just saw there is a wrong traduction on the switch version (in french) with the hamer of dedal "Broche de Chasse" it say your attack hit 7 ennemies but in reality it's not the attack who is concerned by this upgrade it's the special

stray elm Oct 7, 2020, 5:18 PM

#

@lethal lantern could you post a picture of it in #hades-localization ?

lethal lantern Oct 7, 2020, 5:23 PM

#

i can't post it in the channel

stray elm Oct 7, 2020, 5:23 PM

#

oh, right! Sorry ^.^" Then either an Imgur (or similar) link there, or just drop the image here

lethal lantern Oct 7, 2020, 5:24 PM

#

📎 120853113_2774137436159357_2625317234475137758_o.png

lethal pawn Oct 7, 2020, 5:27 PM

#

Just reposting my issue from last night since it got buried. Thanatos has not spawned for me a single time since the update he was added in over a year ago. Over the course of a few dozen escape attempts. As far as I can tell nothing else has been affected.

I'd like to avoid starting another save just to encounter him but I'm worried updates might have broken something with my file. Is there any known issues along these lines? I.e. players being locked out of a character/encounter spawn somehow? I tried searching the server and didn't find anything similar :(

floral nacelle Oct 7, 2020, 5:29 PM

#

hey where do i report bugs ? the hestia aspect of the rail gun has a bug, sometimes when you hold down the button for continuous fire , it only fires 1 shot , i have to then release the button and hold it down again. this happened multiple times , bought a new mouse to replace the old one , still doesnt work. it doesnt happen all the time , but it does happen a lot , pls help , im using mouse and keyboard

last kettle Oct 7, 2020, 5:31 PM

#

@lethal pawn could you please report that in-game with F10? we'll take a look at your save file directly to see what the issue might be.
@floral nacelle you can report bugs in-game with F10. Out of curiosity, have you tried with a controller?

lethal pawn Oct 7, 2020, 5:32 PM

#

I will do that. My save file is originally from epic but steam seems to detect it, does it matter which version I report it through?

floral nacelle Oct 7, 2020, 5:32 PM

#

@last kettle no i havent tried with the controller, which controller would you suggest

stray elm Oct 7, 2020, 5:32 PM

#

@floral nacelle does the same thing happen when you hold the attack button down for other weapons?

floral nacelle Oct 7, 2020, 5:33 PM

#

@stray elm no i havent noticed such a bug in other weapons

rain cradle Oct 7, 2020, 5:34 PM

#

I will do that. My save file is originally from epic but steam seems to detect it, does it matter which version I report it through?
@lethal pawn no, it doesn't matter, Epic and Steam version are the same, except the fact that support steam/epic community features .

last kettle Oct 7, 2020, 5:36 PM

#

@floral nacelle any controller would work, I'm just curious if this is an issue that only occurs with KBM

floral nacelle Oct 7, 2020, 5:37 PM

#

@last kettle ok thanks, i will use the f10 button to report the bug, thanks

barren walrus Oct 7, 2020, 5:57 PM

#

weird text bug

📎 unknown.png

last sentinel Oct 7, 2020, 5:58 PM

#

dunno where to put this! i noticed that the exposed font was different from everything else, super minor but thought i’d share

📎 image0.png

barren walrus Oct 7, 2020, 5:58 PM

#

hah we posted the same bug

last sentinel Oct 7, 2020, 5:58 PM

#

at the same time flushedd

stray elm Oct 7, 2020, 5:59 PM

#

@barren walrus @last sentinel if you guys are on PC, you can report those in-game with f10 ^.^

barren walrus Oct 7, 2020, 5:59 PM

#

thanks!

last sentinel Oct 7, 2020, 5:59 PM

#

awesome! thank you :)

stray elm Oct 7, 2020, 5:59 PM

#

friendly

hardy saffron Oct 7, 2020, 6:57 PM

#

im all of a sudden getting fps lag anytime i come into contact with another object in the game

📎 2020-10-07_19-54-24.mp4

#

can anyone suggest anything?

sharp narwhal Oct 7, 2020, 6:57 PM

#

@frosty tiger I checked your save - not sure what the issue is/was, but when I ran into Hermes' boon at the end of a room in Asphodel on a fresh run, it ||allowed me to give him the epilogue invitation.||

#

@hardy saffron There are some suggestions for improving overall performance in #h1-tech-fixes

hardy saffron Oct 7, 2020, 7:02 PM

#

tyyy

frosty tiger Oct 7, 2020, 7:08 PM

#

@sharp narwhal thanks, the ||Family Reunion prophecy was fulfilled yesterday||, while the ||Friendly Wager one is still locked, guess I'll just beat Charon again for 3rd time to try to prompt it again||. But anyway, much thanks and very appreciated.

frail narwhal Oct 7, 2020, 8:42 PM

#

I have finished the game several times and i've always talked with everyone, yet i can unlock the alternative version of the power-ups in the mirror 😫 is this where i can report this bug?

📎 unknown.png

last kettle Oct 7, 2020, 8:49 PM

#

Hi @frail narwhal , this should unlock with a relatively early conversation with Nyx. Could you please send an in-game bug report with F10? I'll take a look to see what's holding it up

frail narwhal Oct 7, 2020, 8:49 PM

#

Sure, thanks!

last kettle Oct 7, 2020, 8:55 PM

#

I looked into your save file and it looks like the conversation is queued up to happen after your current run! If it doesn't happen on your next visit to the House, it should happen within the next few runs.

frail narwhal Oct 7, 2020, 8:59 PM

#

oh okay, thanks!

fast moss Oct 7, 2020, 9:47 PM

#

I'm not sure if this question has been answered/ brought up, but my bf and my save files keep merging when we switch steam profiles? Thankfully his main game is on slot one and mine is on slot 2, but it's strange and I'm wondering if there's a fix for that

stray elm Oct 7, 2020, 9:53 PM

#

Save files are stored locally in a single folder, not tied to your steam account

#

I think switching Users would work (so that it's checking the Documents folder for that User)

#

@fast moss

#

Saves are stored in Users/<Current User>/Documents/Saved Games/Hades

lethal pawn Oct 7, 2020, 10:28 PM

#

@last kettle I've submitted my report irt the Thanatos issue, sorry it took a while

steep path Oct 7, 2020, 10:43 PM

#

@crude acorn I won a run at heat 1 with the twin fists and the issue fixed itself. Would you still like me to submit a F10 bug report?

stray elm Oct 7, 2020, 10:47 PM

#

@steep path You get rewards for the lowest heat you have not yet completed. So if you're attempting, say, 40 heat, but you haven't completed the bounties for 1 heat, you'll still be getting the bounties for 1 heat

#

that's what happened

winter marsh Oct 7, 2020, 11:08 PM

#

Elly Itari (@EllyItari) Tweeted:
#NintendoSwitch #Hades uhhhh https://t.co/AZEmdsCvfC https://twitter.com/EllyItari/status/1313979039107878913?s=20

Twitter

Elly Itari

Elly Itari on Twitter

“#NintendoSwitch #Hades uhhhh https://t.co/AZEmdsCvfC”

▶ Play video

Elly Itari (@EllyItari)

#NintendoSwitch #Hades uhhhh https://t.co/AZEmdsCvfC

▶ Play video

#

well this is an interesting bug.

lethal pawn Oct 7, 2020, 11:13 PM

#

that's so funny

sharp narwhal Oct 7, 2020, 11:27 PM

#

@winter marsh Hey, thanks for sharing those clips - that's been patched on PC/Mac and will get patched on Switch presumably when the next content and data fix rolls out there

winter marsh Oct 7, 2020, 11:27 PM

#

wow that was fast

sharp narwhal Oct 7, 2020, 11:28 PM

#

It was patched a while ago, haha - Switch patches just have to go through a few extra steps so they tend to lag behind

winter marsh Oct 7, 2020, 11:28 PM

#

ah i see.

azure gorge Oct 7, 2020, 11:28 PM

#

um, I cant use my room reward rerolls

#

the ones you get when you get keys?

sharp narwhal Oct 7, 2020, 11:29 PM

#

@azure gorge If you pull up your boon menu you should be able to see whether you have Fated Authority or Fated Persuasion active

winter marsh Oct 7, 2020, 11:29 PM

#

i also had a bug where i had a dionysus boon on excalibur with bigger nova upgrade, got an anvil and the visuals reverted to the boonless ones. ability still functions normally tho

azure gorge Oct 7, 2020, 11:29 PM

#

nono, I bought the contractors thing with diamonds, the one which gives you a reroll with every key room

#

i have like 4 right now

#

but it doesnt give me the reroll option

sharp narwhal Oct 7, 2020, 11:30 PM

#

Have you unlocked the entire Mirror yet?

winter marsh Oct 7, 2020, 11:30 PM

#

you have to reroll before you enter the room

azure gorge Oct 7, 2020, 11:30 PM

#

i know

#

I already used the rerolls before

#

📎 unknown.png

sharp narwhal Oct 7, 2020, 11:31 PM

#

Can you open your boon menu and take a screenshot?

azure gorge Oct 7, 2020, 11:31 PM

#

sure

#

📎 unknown.png

sharp narwhal Oct 7, 2020, 11:31 PM

#

Yeah, ok, see on the far right in your Mirror upgrades bar

winter marsh Oct 7, 2020, 11:31 PM

#

you have persuasion

sharp narwhal Oct 7, 2020, 11:31 PM

#

You have Fated Persuasion active

#

That lets you reroll boon and item options

#

Fated Authority lets you reroll room rewards

#

You can swap them out in the Mirror

azure gorge Oct 7, 2020, 11:32 PM

#

so even though I have the 3 dice I cant use them?

sharp narwhal Oct 7, 2020, 11:32 PM

#

You can use them to reroll item or boon selections

#

That's what Fated Persuasion does

azure gorge Oct 7, 2020, 11:33 PM

#

okay, I will try that when I get a boon

#

yeah you were right, my bad. I never thought the mirror upgrade would affect the die, I thought you would get different items for that. Must have changed my mirror without noticing. Thanks for the help

📎 unknown.png

last kettle Oct 7, 2020, 11:59 PM

#

@lethal pawn So I sped run through some of your profile and I actually ran into Thanatos within a few runs. You should be able to encounter him soon. For reference, the requirements for Thanatos' first appearance include ||you must be at least 3 chambers into Elysium||. It's never a 100% chance, either. After that, he'll be in the House and you can talk to him more.

#

On the backend, we're also considering some tweaks that would make Thanatos' first appearance less-RNG dependent, so hopefully this issue can be prevented in the future!

lethal pawn Oct 8, 2020, 12:07 AM

#

thank you so much for checking! i hadnt made it to ||elysium|| until recently so that explains it. the requirement wasn't obvious and not on the wiki. i used to think he was area-specific but the wiki says he can spawn anywhere and doesn't include the prerequisite so i got really confused tbh

#

sorry for bothering you over something so minor

last kettle Oct 8, 2020, 12:08 AM

#

No bother at all, best of luck! Feel free to repost here if he doesn't show up soon

lethal pawn Oct 8, 2020, 12:19 AM

#

Edited the wiki to reflect this so nobody else has to suffer like I did

azure gorge Oct 8, 2020, 1:08 AM

#

the stone in the top right glitches into the foreground when you stand at this spot

📎 unknown.png

#

this is how its supposed to look

📎 unknown.png

#

dont think it matters but heres the boons if it makes any difference

📎 unknown.png

last kettle Oct 8, 2020, 1:42 AM

#

Thanks, @azure gorge! If you're on Windows, could you please send an in-game bug report with F10?

azure gorge Oct 8, 2020, 2:07 AM

#

um I already started a new run

sharp raptor Oct 8, 2020, 2:08 AM

#

Hi, I just started playing today on Mac, I’m on my 3rd run and is the second time my screen freezes while the sound and buttons are still running

#

Is there a fix to this?

dim spruce Oct 8, 2020, 2:12 AM

#

@sharp raptor we are looking into fixing that further but lowering your resolution is likely to help. if that doesn't fix it entirely, other options to try are:

Right-click on Hades in your Steam Library
Select 'Properties...'
Press the button that says 'Set Launch Options...'
Enter the following: /DrawBloom=false /DrawColorGrading=false /DrawBlendMax=8

sharp raptor Oct 8, 2020, 2:16 AM

#

I’ll try that, thank you

drowsy jay Oct 8, 2020, 2:32 AM

#

This might be a bug or something, but I can't report it cause my game crashed immediately.

I just opened my game and tabbed out onto my second monitor to send a Discord message. When I tabbed back into the game, there was no sound or menu, which is strange because it usually opens to menu immediately. After a couple seconds, sound started playing but no menu showed up. When menu finally showed up, I saw it for about 2 seconds before game crashed. Just wanted to let you guys know about a possible startup bug/crash

dim spruce Oct 8, 2020, 2:47 AM

#

@drowsy jay thanks for letting us know!

drowsy jay Oct 8, 2020, 2:51 AM

#

No problem! (This was on Steam by the way)

stray briar Oct 8, 2020, 3:07 AM

#

I've been having an interesting sound "issue" (on mac), in which whenever I have the master sound settings on the first three ticks up from 0, the clang from the athena dash hitting something on the environment becomes basically a chirp-like, almost glitchy sound

hollow sapphire Oct 8, 2020, 3:35 AM

#

might be a repeated question but I"m new here, is cross save between switch and PC working now?

dim spruce Oct 8, 2020, 3:36 AM

#

@hollow sapphire no not yet, but we hope for that to be added later this month!

hollow sapphire Oct 8, 2020, 3:37 AM

#

@dim spruce absolutely no worries! amazing game loved it so much I bought a second copy for my switch, gifted it to everyone I knew as well. Thanks again!

#

thanks for the reply!

austere apex Oct 8, 2020, 4:53 AM

#

Hello in here, i'm having an issue but maybe it's just me, it seems i can't play The game offline, is it normal ?

feral spoke Oct 8, 2020, 4:53 AM

#

So I was in the middle of a run, and my driver crashed, loaded the game back in. And it put me back in the house. Is there a way to recover the run

austere apex Oct 8, 2020, 4:54 AM

#

Before i bought i've read that it was DRM Free but still, when i launch the game with the .exe on the desktop, it ask me to connect to internet and Epic game store :x

feral spoke Oct 8, 2020, 4:54 AM

#

I closed the game thru the task manager, how is it recommended to close if it happens again in the future

stray elm Oct 8, 2020, 4:56 AM

#

@feral spoke check #h1-tech-fixes to recover your save

austere apex Oct 8, 2020, 4:57 AM

#

It gives me an LS-0003 error code ><' i can't play anymore I guess :x

feral spoke Oct 8, 2020, 4:57 AM

#

the profile save is there, i just lost the run progress

stray elm Oct 8, 2020, 4:57 AM

#

I'm aware

#

there are instructions for how to recover your run

#

using the temp save

#

@austere apex this is outside of my expertise, hopefully one of the devs will reach out to you soon ^.^

short ingot Oct 8, 2020, 4:58 AM

#

So If I hypothetically got this game using less than legal means, but now I want to buy it to support the devs... can I bring my save over?

stray elm Oct 8, 2020, 4:58 AM

#

yup

short ingot Oct 8, 2020, 4:58 AM

#

beautiful

#

ty

stray elm Oct 8, 2020, 4:58 AM

#

your save should be stored in the same file location

short ingot Oct 8, 2020, 4:59 AM

#

had a feeling yera

#

yea**

austere apex Oct 8, 2020, 4:59 AM

#

@stray elm thanks you, i'll go bed now and comeback later so ^^

feral spoke Oct 8, 2020, 4:59 AM

#

@stray elm I read thru through that and theres nothing there to recover your run, just the whole save

stray elm Oct 8, 2020, 4:59 AM

#

renaming the temp save is how you recover your run

#

If Your Game Crashes and You Lose Progress

austere apex Oct 8, 2020, 4:59 AM

#

@short ingot there is a good deal on epic on it ( if you get -10€) ^^

stray elm Oct 8, 2020, 4:59 AM

#

Progress includes what you did in a run

feral spoke Oct 8, 2020, 4:59 AM

#

and right after it says "If something happens and you start the game and find your save data missing, chances are it can still be recovered. Please follow these steps:"

stray elm Oct 8, 2020, 5:00 AM

#

trust me on this

#

it's what you need to do

feral spoke Oct 8, 2020, 5:00 AM

#

i tried that already

#

didnt work

stray elm Oct 8, 2020, 5:00 AM

#

~~could you DM me a screenshot of your Hades folder? (folder with the save files)~~ (nvm)

feral spoke Oct 8, 2020, 5:01 AM

#

like it failed because there was already another file with the name profile1.sav

#

am i supposed to delete that one?

stray elm Oct 8, 2020, 5:01 AM

#

yup

#

you're manually overwriting it with your mid-run save

feral spoke Oct 8, 2020, 5:02 AM

#

ok

#

yes that fixed it, @stray elm thank you so much

#

didnt say anything about deleting

stray elm Oct 8, 2020, 5:07 AM

#

Glad that it worked! And I'll poke them about making it a bit more clear friendly

feral spoke Oct 8, 2020, 5:07 AM

#

that is synced with the steam cloud right?

stray elm Oct 8, 2020, 5:08 AM

#

It should be, but I would err on the side of caution in terms of backing it up (mostly because I don't trust the steam cloud)

hexed wigeon Oct 8, 2020, 5:13 AM

#

I would like to report a bug and a question where could I go ?

stray elm Oct 8, 2020, 5:13 AM

#

are you on PC @hexed wigeon ?

hexed wigeon Oct 8, 2020, 5:13 AM

#

Yes I am

#

A gameplay bug

stray elm Oct 8, 2020, 5:13 AM

#

then you can report bugs in-game with f10 ^.^

#

what's your question?

hexed wigeon Oct 8, 2020, 5:15 AM

#

I'd like to farm titan bloods for the weapon

I read online that to do so I have to farm runs but adding only 1 heat at the time
Unfortunately I went from heat 8 to 16 to unlock the thingy next to the pact ( might be spoiler I am sorry )

Therefore it would seem that I have to make run above heat 16

Unfortunately I am too bad to already finish any 16 temperature run aka I can't farm those damn bloods

Isn't any other way ? I find it quite frustrating to discover it afterwards

stray elm Oct 8, 2020, 5:16 AM

#

No worries!

#

You can still get all of those rewards

hexed wigeon Oct 8, 2020, 5:16 AM

#

I wouldn't mind going back to lower heat run
But it seems to not ,ofk

#

Work*

stray elm Oct 8, 2020, 5:16 AM

#

You can go back to lower heats

#

You get the rewards for the lowest heat you have not yet completed

#

so when you did those 8/16 heat runs, you weren't actually getting the rewards for 8/16 heat (in terms of bounties)

hexed wigeon Oct 8, 2020, 5:17 AM

#

Yeah but that is the thing

I beat the first boss

So I get only half of the bloods

stray elm Oct 8, 2020, 5:17 AM

#

once you get past the final boss at a given heat on a weapon, you can start getting the rewards for the next heat

#

for example, if you've beaten the final boss 3 times at heat, let's say 1, 8, and 16--you've gotten rewards for heats 1, 2, and 3

hexed wigeon Oct 8, 2020, 5:18 AM

#

Exactly my problem

I jumped from 8 to 16 directly

stray elm Oct 8, 2020, 5:18 AM

#

that's not a problem though ^.^

#

you haven't locked yourself out of anything at all

hexed wigeon Oct 8, 2020, 5:18 AM

#

Ooooooooh
I didn't remember having so much blood lmao

#

So if I beat the first boss at heat let say 30

I'll get something like 14 bloods ?

stray elm Oct 8, 2020, 5:18 AM

#

nope ^^"

hexed wigeon Oct 8, 2020, 5:19 AM

#

Oh

stray elm Oct 8, 2020, 5:19 AM

#

you can only get one set of bounties at a time

#

let's say I've beaten the final boss at 1 heat, 2 heat, and 5 heat

#

when I did the 5 heat run (my 3rd run), I get rewards as though I'm playing at 3 heat

#

so next time, I'll get rewards for 4 heat, as long as I'm playing at at least 4 heat

hexed wigeon Oct 8, 2020, 5:21 AM

#

So to get all five bounties

I'll have to do a run at at least four and a second one at at least 5 ?

stray elm Oct 8, 2020, 5:21 AM

#

yup

hexed wigeon Oct 8, 2020, 5:21 AM

#

Basically fill the heat gauge at minimum each time ?

stray elm Oct 8, 2020, 5:21 AM

#

yup

hexed wigeon Oct 8, 2020, 5:21 AM

#

Ok ok thanks

I was lost and sad

stray elm Oct 8, 2020, 5:21 AM

#

and if you went straight to 30 heat, you'd get rewards for the lowest heat you haven't done yet

#

sure thing!

austere apex Oct 8, 2020, 5:22 AM

#

@stray elm nevermind, i solved my issue, i just copy the game in an other folder and use the 64bits executable and it completely ignore the launcher and i can play offline, thanks you. i'll just have to launch Epic for updates sometimes 🙂

stray elm Oct 8, 2020, 5:22 AM

#

sweet!

hexed wigeon Oct 8, 2020, 5:22 AM

#

Btw

Amazing game
First rogue like ever for me
Got it for only a week after some French streamers played it ( quite a lot )

And I am at 2days of playtime in a week

stray elm Oct 8, 2020, 5:22 AM

#

glad you got it to work, Kiki ^.^

austere apex Oct 8, 2020, 5:22 AM

#

@stray elm ♥️

stray elm Oct 8, 2020, 5:23 AM

#

Yeah, I think I was at 40-odd hours as well first week, love this game :D

hexed wigeon Oct 8, 2020, 5:23 AM

#

I'll go report the bug now thanks a lot

stray elm Oct 8, 2020, 5:23 AM

#

Sure thing! Best of luck ^.^

fallow stump Oct 8, 2020, 5:23 AM

#

Why does my house contractor always have an exclamation mark above him?

stray elm Oct 8, 2020, 5:26 AM

#

it means there's something you now have enough resources to buy, that you didn't have enough of before

#

not necessarily that there's actually something new

fallow stump Oct 8, 2020, 5:27 AM

#

I see. That makes sense! 😋

fringe oxide Oct 8, 2020, 7:10 AM

#

idk how can i describe my problem

#

but i had some situations

#

with long subs

#

when whey become to move

#

well it looks like there are not enough place for them

#

and they become to shiver up and down

alpine breach Oct 8, 2020, 7:46 AM

#

📎 VID_20201008_094602.mp4

#

is anyone else having this kind of glitch ?

#

be carefull it's very flashy

crude acorn Oct 8, 2020, 7:59 AM

#

@fringe oxide Please report it in-game with F10 if possible. Also, could you record a video of it happening (even with your phone)?

fringe oxide Oct 8, 2020, 8:00 AM

#

@crude acorn next time i see it

crude acorn Oct 8, 2020, 8:00 AM

#

@alpine breach what platform is this?

alpine breach Oct 8, 2020, 8:01 AM

#

pc

#

i'm just playing on a bad pc

#

i think it happen almost every times when i talk to chaos, sometimes when there's a duo boon and happened really often when i got to see persephone but it's really rarelly happening during a fight was the first time it happened

#

when it's when i talk to chaos it stop when i get out of the room, during the fight i guess it just stopped randomly and same after the escape

#

it's purely visual nothing get affected the game is still running the same way it is normally

#

i'll report it next time it happen

#

oh and it wasn't happening before the 1.0 and before the first 1.0 patch

crude acorn Oct 8, 2020, 9:48 AM

#

@alpine breach you could try adding /UseSwapEffectDiscard=true as a commandline argument

swift onyx Oct 8, 2020, 12:40 PM

#

Have this issue after playing for a few minutes yesterday. Whitelisted Hades in Bitdefender, same, ran as admin, same

#

📎 image0.jpg

#

Nevermind. Missed a whitelist section in Safe Files. Sorted

crude acorn Oct 8, 2020, 1:47 PM

#

@swift onyx you can also try adding /SaveToTempAndMove=true as a commandline argument

granite lark Oct 8, 2020, 4:56 PM

#

is the Switch Pro Controller on PC meant to use B to confirm and A to cancel in menus?

i noticed my button prompt glyphs were swapped A/B and X/Y, so i rebound them through steam, but it seems i can either have the right glyphs or the right menu... and i see L/R and ZL/ZR in my binds, so i'm sure it's not an issue of steam/the game thinking i've got an xbox controller.

snow tartan Oct 8, 2020, 5:12 PM

#

anyone know when the switch version is going to be patched?

stray elm Oct 8, 2020, 5:12 PM

#

@granite lark you may need to go into the Steam Big Picture settings and turn on Switch Pro controller support

granite lark Oct 8, 2020, 5:15 PM

#

that's enabled, as is "Use Nintendo Button Layout" (i've tried with that setting enabled and disabled, as well)

stray elm Oct 8, 2020, 5:27 PM

#

I'd probably report that in-game with f10 , include your discord tag or email. There are also a couple launch options in #h1-tech-fixes that might help?

hollow cloak Oct 8, 2020, 8:10 PM

#

Having occasional issues saving. About once every 3 chambers or so I get a "failed to save" error page (then it will save fine next chamber). I've added exclusions to antivirus for the save directory and excluded it from indexing. Since it's occasional it definitely feels like an IO problem (and is on a mechanical hard disk rather than an SSD so would be slower), other than AV and indexing, are there any other culprits. (It's not a onedrive/google drive sync issue either as they are not running)

stray elm Oct 8, 2020, 8:11 PM

#

what's the issue specifically?

hollow cloak Oct 8, 2020, 8:12 PM

#

oops, that would help, added it in

sharp narwhal Oct 8, 2020, 8:13 PM

#

Hey Draconas, we have some launch options we're trialing that might help with this

#

Are you on Steam or Epic?

hollow cloak Oct 8, 2020, 8:13 PM

#

Happy to try them!

#

Steam

sharp narwhal Oct 8, 2020, 8:14 PM

#

· Right-click on Hades in your Steam Library
· Select 'Properties...'
· Press the button that says 'Set Launch Options...'
· Enter the following: /SaveToTempAndMove=true /ValidateSaveData=true

blissful glen Oct 8, 2020, 8:14 PM

#

my game crashed last night and i tried both of the fixes and neither of them worked, does that mean my progress is fully gone?

hollow cloak Oct 8, 2020, 8:15 PM

#

@sharp narwhal Done. I'll let you know over the weekend if they help.

stray elm Oct 8, 2020, 8:15 PM

#

not necessarily--what happened when you tried them?

blissful glen Oct 8, 2020, 8:16 PM

#

the first one didnt change anything, but when i changed the .bak files it let me load the save but acted like i was playing for the first time

stray elm Oct 8, 2020, 8:16 PM

#

you tried changing the most recent _temp.sav file?

woven canyon Oct 8, 2020, 8:16 PM

#

Yo
when launching game a black window 2-3 seconds and the game crushed (FATAL EXCEPTION at 0x00007FF8A2C6ACC0
Violation when reading address 0x0
Code: 0xc0000005)
How i can this be fixed? :<

stray elm Oct 8, 2020, 8:17 PM

#

oh! @blissful glen , did you walk into another room after loading in, but before you tried changing the saves?

#

@woven canyon did a report window pop up?

blissful glen Oct 8, 2020, 8:17 PM

#

no

woven canyon Oct 8, 2020, 8:17 PM

#

yap

hollow cloak Oct 8, 2020, 8:17 PM

#

It's not the first time I've had this issue - Exapunks crashed every level with a c# IO exception on its save file (which is also somewhere in the documents hierarchy), despite managing to save that the level was complete so i could reload and continue. So it may just be that windows hates the disk and I have some process that locks the file shortly after its been written that is not AV or indexing service.

stray elm Oct 8, 2020, 8:17 PM

#

alright--R2, which save did you try renaming to ProfileX.sav?

blissful glen Oct 8, 2020, 8:18 PM

#

the first time i tried to load in without changing the files i couldnt get in the game at all and i got this message https://cdn.discordapp.com/attachments/579443982967504907/763853803396005888/unknown.png

stray elm Oct 8, 2020, 8:18 PM

#

Then send in that report if you haven't already, Wuffl, and does it happen if you try to open the game again?

blissful glen Oct 8, 2020, 8:18 PM

#

so i tried the temp files first

#

when i tried the temp files i got the same error

stray elm Oct 8, 2020, 8:19 PM

#

Ah, that might be another issue then. Do you still have that temp save stored somewhere?

blissful glen Oct 8, 2020, 8:19 PM

#

yes i do

stray elm Oct 8, 2020, 8:20 PM

#

Alright. There are some other suggestions for what to try in #h1-tech-fixes , regarding corrupt save data.

If the Game Won't Start or Read/Write Save Data

#

I'd take a look at that

woven canyon Oct 8, 2020, 8:21 PM

#

Then send in that report if you haven't already, Wuffl, and does it happen if you try to open the game again?
@stray elm Yap :<

sharp narwhal Oct 8, 2020, 8:21 PM

#

@woven canyon If you include your discord tag in the report, I can look it up and see what the issue is

woven canyon Oct 8, 2020, 8:26 PM

#

kind of i sent =\

blissful glen Oct 8, 2020, 8:28 PM

#

@stray elm i tried the fixes and it still says it has corrupt save data

stray elm Oct 8, 2020, 8:30 PM

#

Alright. Then you're past what I can help with--hopefully one of the devs will be available soon to help you out. You should still be able to recover your save will their help friendly

blissful glen Oct 8, 2020, 8:30 PM

#

ok, thank you for trying to help

stray elm Oct 8, 2020, 8:30 PM

#

Sure thing o7

blissful glen Oct 8, 2020, 8:31 PM

#

so i should just try asking for help here later?

sharp narwhal Oct 8, 2020, 8:32 PM

#

@woven canyon I don't see a recent report with a description or username tag, did you include "Wuffl1" or "Wuffl1#4304" in the text field of the report? I can't find it otherwise

#

@blissful glen If your save data is corrupted and your backups aren't working either, I'm not sure we can really help much more, unfortunately. Usually save data isn't corrupted by regular crashes - did your computer lose power or something else like that happen?
Either way, if you have cloud save data on Steam, you may be able to recover it by logging into Steam in your browser and using this site: https://store.steampowered.com/account/remotestorage
Though it's possible the corrupted saves were uploaded too.

blissful glen Oct 8, 2020, 8:39 PM

#

the corrupt files were uploaded

#

my computer did lose power yesterday @sharp narwhal

sharp narwhal Oct 8, 2020, 8:42 PM

#

That's probably what caused it - sorry about that!

blissful glen Oct 8, 2020, 8:42 PM

#

its fine, thanks for helping

#

do you know if there is a way i can cheat to get darkness and stuff like that back?

sharp narwhal Oct 8, 2020, 8:43 PM

#

I'm sure someone in the modding community knows of a save editor; there are also "maxed out" saves available on https://www.speedrun.com/hades/resources

speedrun.com

Speedrunning leaderboards, resources, forums, and more!

blissful glen Oct 8, 2020, 8:43 PM

#

ok

#

thank you

woven canyon Oct 8, 2020, 8:44 PM

#

@woven canyon I don't see a recent report with a description or username tag, did you include "Wuffl1" or "Wuffl1#4304" in the text field of the report? I can't find it otherwise
@sharp narwhaloh.. i try again

sharp narwhal Oct 8, 2020, 8:44 PM

#

thanks, sorry!

frosty tiger Oct 8, 2020, 8:52 PM

#

Howdy. I'm aware this is a niche issue, but hopefully you guys have a workaround.
I use my work PC as my main PC. The game is unable to save because the documents folder is a network drive, which it can't reliably connect to as I'm no longer in the physical office, for obvious reasons. I cannot have Windows save stuff locally, if said files would default to the documents folder.
Is there a way for me to tinker with the game's configuration so it will save to a local folder?

stray elm Oct 8, 2020, 8:54 PM

#

There may be an official answer to that, @frosty tiger , but if not, I'd head over to the Hades Modding discord server (link in #self-promotion )

sharp narwhal Oct 8, 2020, 8:56 PM

#

@frosty tiger I can ask one of our engineers if the launch options we're using might help with that, but if not, there was a steam thread I saw recently recommending a symbolic link: https://steamcommunity.com/app/1145360/discussions/1/2967267880869555223/
I can't vouch for the safety/effectiveness/stability of that, of course, so it's at your own risk, but the comments in that thread were positive

cedar berry Oct 8, 2020, 8:56 PM

#

hi, whenever I try to start the game it says that ''d3dcompiler_47.dll is missing'' and i already tried updating manually the visual c++

#

what should i do?

sharp narwhal Oct 8, 2020, 8:57 PM

#

@cedar berry This thread may help: https://steamcommunity.com/app/1145360/discussions/1/2944747978668265902/

cedar berry Oct 8, 2020, 8:58 PM

#

k

#

i'll look into it

#

thanks

cedar berry Oct 8, 2020, 9:51 PM

#

It worked!

#

thanks again

#

u,u

rancid ledge Oct 8, 2020, 10:29 PM

#

Hi there. I maxed out Dusas heart containers completely, and yet, the ||harpy feather duster does not get the bond stamp like all the other keepsakes||. Am I missing something still?

vast gull Oct 8, 2020, 10:32 PM

#

you’re likely missing a very important scene that is unfortunately gated by rng

#

you’ll know it when it happens, but dialogue rng is getting you rn

rancid ledge Oct 8, 2020, 10:34 PM

#

Oh dear.

#

It just bugged me, because all the other ||keepsakes got stamped|| as soon as I had maxed out the heart containers.

near marsh Oct 8, 2020, 10:41 PM

#

So there seems to be actually a lot of animations missing on Switch

#

Chaos Chaos shield only displays one shield on throw

#

As an example

#

Are these bugs or necessary adjustments to run the game?

stray elm Oct 8, 2020, 11:09 PM

#

@near marsh Chaos Shield only throws extra shields immediately after a Bull Rush

near marsh Oct 8, 2020, 11:09 PM

#

@stray elm Yes I know. They show up only as particle effects on Switch when that happens.

stray elm Oct 8, 2020, 11:10 PM

#

Cool, just wanted to clarify ^.^

near marsh Oct 8, 2020, 11:10 PM

#

If it were easier to send screenshots from Switch I would

sharp raptor Oct 8, 2020, 11:24 PM

#

I was having a problem on mac with the screen freezing and was recommended to change the resolution

#

Did that but now my controller is not recognized

#

the steam client recognizes the controller but not the game

outer prairie Oct 8, 2020, 11:33 PM

#

dumb question and verifying game file integrity should do pretty much the same thing but have you tried reinstalling @lean birch ? It's not a big game so think that's not unreasonable thing to try

clear hinge Oct 8, 2020, 11:48 PM

#

Hello, I encountered a bug with the Aspect of Nemesis buff. For some reasons the glow on Zagreus' head doesn't always appear when I do a Special Attack. Im also not sure if the buff is active at all since I have other crit abilities so no way of verifying.

📎 10000000_1784530325055676_931652397642848187_n.mp4

#

Here is the log of this run in case someone want to try and reproduce it or see if any combination of boons could create this issue.

📎 121099248_10224965297146759_190412244280938856_o.jpg

dim spruce Oct 9, 2020, 12:04 AM

#

@clear hinge if you can report that with F10 in-game next time that happens that will be the best way to take a look at your save and see what's going on!

clear hinge Oct 9, 2020, 12:10 AM

#

on Switch 🙂 cant

dim spruce Oct 9, 2020, 12:10 AM

#

ah ok, this works then!

clear hinge Oct 9, 2020, 12:11 AM

#

alright 😄

near marsh Oct 9, 2020, 1:35 AM

#

@clear hinge As I was just saying, a lot of visual effects on Switch don't show up. I think this has been partially acknowledged.

clear hinge Oct 9, 2020, 1:37 AM

#

the thing is that it showed up at times. You can see it in my video. Sometimes its there... sometimes not.

sharp narwhal Oct 9, 2020, 1:50 AM

#

@woven canyon Sorry for the delay - you're on an outdated version of the game, I'd recommend updating to the latest version through the game's launcher.

sharp raptor Oct 9, 2020, 1:58 AM

#

I redownloaded the game and put in the Launch option pinned for controller issues and it worked, but now the joystick movement is really choppy

#

tried recalibrating, using other controllers, but nothing works. some areas of the joystick are ignored by the game

dim spruce Oct 9, 2020, 2:00 AM

#

@sharp raptor you can try adjusting the Dead Zone slider in the Settings menu and see if that helps

sharp raptor Oct 9, 2020, 2:00 AM

#

Tried that too

#

visually what helped me see the problem was charging the shield, because walking felt weirder compared to my first run

#

i slowly moved the joystick and noticed that in some sides the arrow wouldnt move until the joystick moved a distance, so the arrow basically makes a skip

dim spruce Oct 9, 2020, 2:02 AM

#

what type of controllers are they?

sharp raptor Oct 9, 2020, 2:03 AM

#

PS4

#

it worked perfectly before my first problem

dim spruce Oct 9, 2020, 2:04 AM

#

if you restore the game's resolution to undo the fix for the screen freezing issue does the controller start working again?

sharp raptor Oct 9, 2020, 2:04 AM

#

already tried with the original settings, same problem

dim spruce Oct 9, 2020, 2:05 AM

#

yea strange sorry about that. we can look into improving our controller support on macOS

#

if there is any newer driver for PS4 controllers on Mac you could try installing those. you could also try with the controller not configured through Steam if the game recognizes it better directly

sharp raptor Oct 9, 2020, 2:08 AM

#

I think I have the latest drivers, I'll try to delete the controller on steam and see what happens if I go to the game directly

#

Thanks

sharp raptor Oct 9, 2020, 2:56 AM

#

Also if it helps, the directions the joystick ignores are up down left and right, all the diagonals work perfectly

#

but it wont let me go from a diagonal direction to either of the main 4

#

Ok finally got it working

#

so for future reference

#

The launch code /UseNativeGaInput=true /UseNativeGaInputNoControllers=false is what made the joystick act choppy

brave tree Oct 9, 2020, 4:22 AM

#

i was wandaring if those blue and green dots are normal. i have seen videos of people playing the game and i have not seen those weird dots in there videos. by the way i see them all over the game, in characters pictures, in the rooms and specially in parts that are all black.

📎 Screenshot_3.png

forest belfry Oct 9, 2020, 4:24 AM

#

so I'm still having these random freezing events occur. Always during a dialogue or menu of some kind, the game completely freezes up. I can quit by completely closing the game, but I have to restart my computer for it to start working again

#

I've tried every solution in the FAQ/guide, has anyone else had this happen?

stray elm Oct 9, 2020, 4:25 AM

#

@brave tree the blue & green dots at the bottom are part of the loading screen afaik, don't know about other scenes

#

@forest belfry you've checked through #h1-tech-fixes ?

forest belfry Oct 9, 2020, 4:26 AM

#

yep, have tried all of them

stray elm Oct 9, 2020, 4:26 AM

#

are you on PC?

brave tree Oct 9, 2020, 4:26 AM

#

let me see if i can get a better picture

forest belfry Oct 9, 2020, 4:26 AM

#

yes, Windows 10

stray elm Oct 9, 2020, 4:27 AM

#

I'd suggest sending in a bug report, and include your discord tag and/or email, so that the devs can check it out

#

Other than that, I'm not sure, sorry

brave tree Oct 9, 2020, 4:30 AM

#

near the cerberus statues there is some weir purple, green and blue line and dots. also i just notice that when i star to move zagreus the screen goes a little blur and dark.

📎 Screenshot_5.png

stray elm Oct 9, 2020, 4:31 AM

#

Afaik, the various little color blips are intentional. Not sure about the blurring

brave tree Oct 9, 2020, 4:32 AM

#

oh thank you then i thougth that those colors where an error , i was not sure if they were intentional or not. thank you for your heelp

stray elm Oct 9, 2020, 4:32 AM

#

Sure thing! Best of luck with your run ^.^

forest belfry Oct 9, 2020, 4:38 AM

#

@stray elm where do you send in bug reports?

stray elm Oct 9, 2020, 4:39 AM

#

You can press f10 while in-game to send in a bug report

forest belfry Oct 9, 2020, 4:39 AM

#

hmm

stray elm Oct 9, 2020, 4:39 AM

#

so once you've loaded up, but before it freezes ^.^"

waxen moss Oct 9, 2020, 5:35 AM

#

I'm on a Mac and frequently I get freezes and it renders me unable to play the game whatsover

#

I can just hope that I hit the right button in the menu to quit the game before accidentally killing my entire run

stray elm Oct 9, 2020, 5:40 AM

#

The devs have been working on fixing that @waxen moss . The most recent suggestions I've seen was to try lowering the resolution while they're working on the fix. If that doesn't work, you could try a couple launch options

/DrawBloom=false /DrawColorGrading=false /DrawBlendMax=8

sonic adder Oct 9, 2020, 6:26 AM

#

I play with a pro controller on my PC and the b and a button inputs got swapped

stray elm Oct 9, 2020, 6:44 AM

#

@sonic adder Steam or Epic?

sonic adder Oct 9, 2020, 6:44 AM

#

Steam

stray elm Oct 9, 2020, 6:45 AM

#

have you checked the settings in Big Picture Mode?

sonic adder Oct 9, 2020, 6:45 AM

#

Yeah

#

other games work fine

#

but just to be safe I will check again

stray elm Oct 9, 2020, 6:46 AM

#

I'd probably report in-game with f10 . Another person mentioned the same issue a couple days ago. I've got a pro controller of my own, I'll test it out this weekend. There are a couple launch options in #h1-tech-fixes that might help, related to controller input

sonic adder Oct 9, 2020, 6:48 AM

#

thanks!

stray elm Oct 9, 2020, 6:48 AM

#

Sure thing! Best of luck ^.^

sonic adder Oct 9, 2020, 6:55 AM

#

Hey I fixed the problem. I needed to change my settings but I never adjusted them before so I dont know if it is a game bug or steam bug

stray elm Oct 9, 2020, 6:58 AM

#

Glad you got it to work!

sonic adder Oct 9, 2020, 7:03 AM

#

Thanks!

weak flame Oct 9, 2020, 7:49 AM

#

is the hitching/ freezing tech fix also for multiple seconds of random freezing in an otherwise perfectly running game?

stray elm Oct 9, 2020, 8:04 AM

#

It's certainly worth a try @weak flame !

stark wyvern Oct 9, 2020, 8:23 AM

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Been playing this on and off since EGS early access, and just updated and played it for the first time post-launch. Why am I still on V0.36230?

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📎 unknown.png

pallid oak Oct 9, 2020, 8:25 AM

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Does the bug reporting tool in-game hang at about 30% completion for anyone else when hitting Submit?

stray elm Oct 9, 2020, 8:29 AM

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@pallid oak it might take a little bit. Is it taking more than a minute or two to send?

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@stark wyvern What do the patch notes look like?

stark wyvern Oct 9, 2020, 8:51 AM

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@stray elm the patch notes mention the post-launch patch stuff from last week, but I did a fresh reinstall and it seems to have fixed everything

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even got rid of the weird misaligned text issues that's been plaguing me since EA

📎 unknown.png

crude acorn Oct 9, 2020, 9:32 AM

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@brave tree Just to confirm that these are intentional, yes

waxen mural Oct 9, 2020, 9:50 AM

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hey guys, first i love your game... but i have found some problems I found a few bugs in the dialog boxes. sometimes only one space is missing, sometimes words are double or wrong. A few times the German translation was missing in my case.
I wanted to tell you that. if i posted this in the wrong place, please excuse me. Please tell me where I can report something like this in the future.
And one more question: will there be DLC?

arctic mortar Oct 9, 2020, 9:59 AM

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@waxen mural you can report any issues you find with the translation in #hades-localization, though most (if not all) missing spaces should be fixed for the German translation on the backend. Regarding missing translations I'd need more info to be able to check if that's been done or not^^

tulip nest Oct 9, 2020, 10:01 AM

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I suddendly cannot advance my bounties anymore - when choosing condition (on a weapon i reached heat 21 before) it says "bounty limit reached! Thank you for suffering" at heat 0

📎 1.PNG

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This only happens with the shield and the fist weapons, not with the other weapons

past matrix Oct 9, 2020, 10:08 AM

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that means you maxed out that weapon's bounties

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heat rewards max out at 20

tulip nest Oct 9, 2020, 10:09 AM

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Oh, i didn't even know that. Thanks!

pseudo snow Oct 9, 2020, 12:12 PM

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Hello team. Got an issue with save files here. After getting my first clear, I decided to try Hell Mode and made a new save on Slot 2. While I was jumping between saves to check out some differences I noticed my Slot 1's save has replaced my Slot 2 after qutting the game mid-run. I can start a new Hell Mode file no problem, but I'd like to know how can I avoid this in the future? Here are the pics. Thanks.

📎 Saves.png

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📎 unknown.png

sharp narwhal Oct 9, 2020, 1:35 PM

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Did the switch happen during a single session of having the game open, or did you quit and restart the game at any point before noticing that?

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@pseudo snow

pseudo snow Oct 9, 2020, 1:44 PM

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In the same session. I didn't quit and restart @sharp narwhal

sharp narwhal Oct 9, 2020, 1:44 PM

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Alright, and have you started the game up since?

ionic juniper Oct 9, 2020, 1:44 PM

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My Os updated and I lost my saved files. Can anyone help?

sharp narwhal Oct 9, 2020, 1:45 PM

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@ionic juniper If you have cloud saves, you can probably download them - were you on Steam or Epic?

ionic juniper Oct 9, 2020, 1:45 PM

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Steam

sharp narwhal Oct 9, 2020, 1:45 PM

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Log into Steam in your browser then check this site: https://store.steampowered.com/account/remotestorage

pseudo snow Oct 9, 2020, 1:47 PM

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Yes I went in just now and the save files remain the same as my screenshot

ionic juniper Oct 9, 2020, 1:47 PM

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Ok. Checking right now

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I downloaded it. Do I copy and rename it as Profile1.sav?

sharp narwhal Oct 9, 2020, 1:52 PM

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@ionic juniper Sure, I think it should already be named appropriately

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@pseudo snow Alright, the log got overwritten then. Are you using any launch commands?

ionic juniper Oct 9, 2020, 1:53 PM

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Hmm. It didn't work

pseudo snow Oct 9, 2020, 1:55 PM

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if you mean this kind /PS4Gamepad=true then yes I'm using this 1 command only

devout basin Oct 9, 2020, 1:55 PM

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I had a duo offering today (I think it was Zeus and Aprohodite) where it would cap the Aid at 25% and automatically fill the gauge by 1%. I had Aph's Aid and each time I used it on the last boss (EM4) when I threw the spear, the spear would remain in its place without the last boss launching onto the spear to grab it.

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I am unsure if the idle spear caused any damage because I was afraid to touch it but the boss had 2 spears at the end. The bug could be duplicated as well.

sharp narwhal Oct 9, 2020, 1:56 PM

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@devout basin Yes, thanks, we're aware of that bug and investigating!

devout basin Oct 9, 2020, 1:57 PM

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Oh thank you! As if EM4 wasn't scary already o_o

sharp narwhal Oct 9, 2020, 1:58 PM

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@pseudo snow Alright, thanks for the details. So you had a save in slot 1, you started a new Hell Mode save in slot 2, and then you were jumping between saves and saw that slot 1 had replaced slot 2 "mid-run". Was that mid-run on your slot 1 save, or mid-run on your slot 2 save? Was one of your saves in a constant location when you loaded into it, or were you doing bits and pieces of runs on each one?

ionic juniper Oct 9, 2020, 2:08 PM

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Aww, downloading didn't work for me.

pseudo snow Oct 9, 2020, 2:12 PM

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The Slot 1's mid-run replaced Slot 2. If it makes it a bit easier to remember, you can see it is the 36th attempt. Iirc in the Slot 2 that was replaced, I just died for the very first time after it was created, and never stepped out for second attempt. @sharp narwhal

sharp narwhal Oct 9, 2020, 2:14 PM

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Gotcha. That helps, thanks - I'm going to try to reproduce it. I don't know of a way this could've happened without renaming save files but we have been tweaking parts of the save system so it's entirely possible you found something new and fun, haha

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Unfortunately I can't say how to prevent it, but if I can get it to happen we can hopefully fix it

ionic juniper Oct 9, 2020, 2:16 PM

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I think my file is gone now. All that progress, down the drain

sharp narwhal Oct 9, 2020, 2:17 PM

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@ionic juniper Do you know if your computer made a system restore point before the OS update? You might be able to recover that

ionic juniper Oct 9, 2020, 2:18 PM

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Hmm. Not sure, but even my uploaded save seems corrupted or something

sharp narwhal Oct 9, 2020, 2:19 PM

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Digging around a little bit - if you use a data recovery tool after a system restore you might be able to restore personal files

#

Windows 10?

ionic juniper Oct 9, 2020, 2:21 PM

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MAcOS

#

Big Sur

sharp narwhal Oct 9, 2020, 2:23 PM

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Oh, I see - not sure about that then, I don't know much about Macs

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https://www.easeus.com/mac-file-recovery/mac-update-deleted-everything.html This might help?

pallid oak Oct 9, 2020, 2:25 PM

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@stray elm ended up closing the game through task manager after it hung on sending a bug report for 5+ minutes with no progress

ionic juniper Oct 9, 2020, 2:25 PM

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Ugh. Gonna restart instead. Crapp

pseudo snow Oct 9, 2020, 2:26 PM

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Good luck on that @sharp narwhal. As for me think I'll go delete Slot2 and start hell mode on 3 or 4. One question though, in my Hades>Saved Games, can I delete every Profile2 and 3 files before I start a new file?

sharp narwhal Oct 9, 2020, 2:26 PM

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Sure, that shouldn't be an issue

pseudo snow Oct 9, 2020, 2:27 PM

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alright thanks 🙂

pseudo snow Oct 9, 2020, 2:54 PM

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@sharp narwhal So uh it happened again. My sequence was simply, create new savefile on Slot 3 > Clear 1 room and the quit > Load my Slot 1 and attempt escape > Clear 1 room and quit. And at this point, slot 3 has been replaced. The pickle for me now is that if I wanna start Hell Mode now, I must stick with it and can't touch my initial save. Moreover I didn't realized if I quit during mid-run, it creates a separate save file like that. Since for all the attempts I only quit in house of hades after death.

📎 unknown.png

sharp narwhal Oct 9, 2020, 2:55 PM

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Assuming you haven't quit and restarted the game again, could you drop your Hades.log file in the chat?

pseudo snow Oct 9, 2020, 2:56 PM

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I have quit and restarted unfortunately. Do you need my log still?

sharp narwhal Oct 9, 2020, 2:56 PM

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Nah, it's going to have been wiped - maybe just send your activeProfile to @crude acorn

#

It should be a generic File

#

It sounds like somehow your activeProfile isn't working right which is why the game keeps thinking you're on an incorrect slot

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If you can reproduce it again, grab the Hades.log file before you start the game again and send that to Nikola too

crude acorn Oct 9, 2020, 3:03 PM

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hm, this seems like your activeProfile file is unable to be saved properly

strange sapphire Oct 9, 2020, 4:10 PM

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Hi guys I'm going to a friend's house this week end and I asked him to dl Hades on my Epic games account on his computer. Any way I can make sure to use the same save ?

stray elm Oct 9, 2020, 4:11 PM

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@strange sapphire make sure you have cloud saves enabled

scenic lodge Oct 9, 2020, 4:12 PM

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for some reason i have to restart the game whenever i connect my controller in order for the game to detect it.

stray elm Oct 9, 2020, 4:12 PM

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And I'd email/otherwise send your friend a copy of your saves just in case :3

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@scenic lodge what kind of controller? And wired/bluetooth/wireless?

strange sapphire Oct 9, 2020, 4:14 PM

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We tried with my girlfriend who has the option and she didn't get her save on my computer

scenic lodge Oct 9, 2020, 4:15 PM

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wireless, steam detects it jsut fine but hades doesnt respond if it's running before i turn on the controller

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and if that controlelr turns off for somereason while im in a run, i have to close the game as even turning the controller back on after hades was already seeing it it doesnt detect it.

stray elm Oct 9, 2020, 4:17 PM

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@strange sapphire a word of warning, saves are all stored in the same folder, so be careful with that ^.^" Gonna be honest, I don't know a ton about how the cloud saves work. Personal suggestion is to just send your save files (Documents/Saved Games/Hades) already of time

strange sapphire Oct 9, 2020, 4:19 PM

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thank you!

stray elm Oct 9, 2020, 4:19 PM

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@scenic lodge alright. There are a couple potential fixes in #h1-tech-fixes , I'd give those a try

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Sure thing Bader! Best of luck!

lyric widget Oct 9, 2020, 5:35 PM

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hello, I have gtx 650 ti boost and max fps i can get is 10. any ideas how to fix that?

sharp narwhal Oct 9, 2020, 5:36 PM

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@lyric widget There are some possible fixes in #h1-tech-fixes

lyric widget Oct 9, 2020, 5:37 PM

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yeah i looked into that but no improvement. It should be possible that i can run it smoothly, right?

sharp narwhal Oct 9, 2020, 5:37 PM

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It should be - have you disabled gsync?

lyric widget Oct 9, 2020, 5:39 PM

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my monitor doesn't have gsync

sharp narwhal Oct 9, 2020, 5:41 PM

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Gotcha, yeah, not too sure - you can follow the steps at the top of #h1-tech-fixes and email us with the listed log files and an engineer can take a look

lyric widget Oct 9, 2020, 5:42 PM

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Ok, thanks

hollow cloak Oct 9, 2020, 7:17 PM

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So I've been playing several games today and have had no save issues - i was having 1/3 rooms showing a could not save error and my games today all got to at least styx, so I think the startup options have solved the problem for me.

mighty pilot Oct 9, 2020, 7:23 PM

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Be careful, i've gotten a corrupt file right after that happening.

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I have now tried all the suggest fixes but i think i've killed my 40hr save 😦

hollow cloak Oct 9, 2020, 7:28 PM

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😦 Good luck mate. My issues were only occasional fortunately and I suspect almost certainly something trying to access the file, but not any of the usual culprits that i had disabled.

dim shard Oct 9, 2020, 7:31 PM

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Hey, I am turning the Hades file to not read only, and every time it goes and resets to read only

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And I have not been able to autosave because of it

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I have also tried playing as an administrator

frosty tiger Oct 9, 2020, 7:42 PM

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Hi, @sharp narwhal, I got distracted while troubleshooting yesterday, so I never got back to you. My issue is fixed and I wanted to thank you for your swift and helpful response. Much appreciated. zagluv

hollow cloak Oct 9, 2020, 8:00 PM

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Indeed, thank you very much for your help, and also this game is excellent 🙂

sharp narwhal Oct 9, 2020, 8:20 PM

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@dim shard Hey there, sorry about that - do you have Windows Defender or a third party antivirus like Norton or McAfee?

dim shard Oct 9, 2020, 8:28 PM

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I do have windows defender

sharp narwhal Oct 9, 2020, 8:28 PM

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Alright - try turning off controlled folder access: https://support.microsoft.com/en-us/help/4046851/windows-10-allow-blocked-app-windows-security

ivory grove Oct 9, 2020, 8:57 PM

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Hey i just got done with downloading the game but it just gives me a black screen and the bug report window pops op can anyone help

sharp narwhal Oct 9, 2020, 9:05 PM

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Submit the bug report and include your Discord tag in the contact info, I'll look it up and let you know what the problem is! @ivory grove

ivory grove Oct 9, 2020, 9:05 PM

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ill do it now thx

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just put it in the name?

sharp narwhal Oct 9, 2020, 9:06 PM

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yup that works, just somewhere in the text field so i can find it

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@ivory grove It looks like you're on an outdated version of the game, my first suggestion would be to update to the latest version through the launcher

ivory grove Oct 9, 2020, 9:10 PM

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i downloaded it minutes ago?

sharp narwhal Oct 9, 2020, 9:11 PM

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Your report says 36032 - the current live version is a good bit ahead of that
You can verify through the game's launcher to update it (steps are in #h1-tech-fixes ) and if you're using Steam, clearing the download cache may help

ivory grove Oct 9, 2020, 9:12 PM

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ok ill try that

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what should the correct version be?

sharp narwhal Oct 9, 2020, 9:13 PM

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36230

gray sorrel Oct 9, 2020, 10:57 PM

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I have an issue that just happened, and I recall it happening before
I'm playing Hades on Switch, and in between levels, at a Pool of Purging, I got rid of a boon but did not receive the obol back. So I gave up a boon for nothing

sharp narwhal Oct 9, 2020, 11:00 PM

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@gray sorrel That can happen when you have a Chaos curse active that prevents you from earning any obols

gray sorrel Oct 9, 2020, 11:04 PM

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Ohhhhhh
Damn

#

Thanks

shy horizon Oct 9, 2020, 11:35 PM

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Hey, found an issue... Dusa and Magaera were talking, then after my interaction Dusa "left" however I can still listen to her and Magaera is still talking to her and the emoticons are there

sharp narwhal Oct 9, 2020, 11:46 PM

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@shy horizon Hey there, yeah, we're aware of that issue and it should be fixed soon!

eternal raft Oct 10, 2020, 12:51 AM

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Hi there, I just talked to Achilles and got access to Master's private quarters, but when I go up to the door the text still says locked. Am I missing something or did I just soft lock myself?

granite creek Oct 10, 2020, 12:58 AM

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Really, really, really weird and niche bug: In the Codex -> Boon list, the description of Sunken Treasure changes depending on which direction it's loaded from. Happens on switch and PC. Video below:
https://twitter.com/LostSnowdrift/status/1314701435527860224

Lost Snowdrift (BLM) (@LostSnowdrift)

@SupergiantGames description of sunken treasure appears to be bugged. changes depending on which direction it's loaded from. switch vers. https://t.co/HWK4S4LSME

▶ Play video

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(I'd press F10 to report, but the switch does not have an f10 key, lol)

sharp narwhal Oct 10, 2020, 1:03 AM

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@granite creek Yep, we're aware of that one and should have a fix out soon!

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Later for Switch, though, probably

#

@eternal raft Are you sure it was the right door? There are two doors in that hall, you want the double doors at the "top"

granite creek Oct 10, 2020, 1:04 AM

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Wow yall are on top of things! I thought I was the first one to find this bug lol

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thanks for making the game 👌

eternal raft Oct 10, 2020, 1:09 AM

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ohhh my god... im so dumb. thank you for you help @sharp narwhal

hard kelp Oct 10, 2020, 2:33 AM

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Hey guys, I came from early access and I sometimes hear voicelines that seem to be off schedule, like Nyx forbidding Dusa to talk to me when I'm already full hearts with her, or Nyx & Hades conversation about Olympians knowing about Zag when that's supposed to be at the early stages. Not a game breaking bug, but bug nonetheless. Theoretically these won't happen if I just start a new save, plus extra voice lines I may have missed out. Anyone have similar encounters?

last kettle Oct 10, 2020, 2:45 AM

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Hi @hard kelp , if you're on Windows feel free to report in-game with F10 whenever those continuity errors come up. I believe the Nyx line about Dusa is legitimate as it's the opening of a questline, but the rest may be issues that need examining

hard kelp Oct 10, 2020, 3:01 AM

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@last kettle It's some time ago unfortunately as I didn't think much of it, only came to me again during the Nyx Hades conversation. If Dusa is ||already approved by Nyx||, is that questline already done or is it another one?
I'll be sure to look out for other continuity errors next time! Thanks!

last kettle Oct 10, 2020, 3:03 AM

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The way the questline is typically structured is ||Nyx forbids Dusa from speaking to Zag, then eventually fires her, then after some time she is re-hired||. Did your story progress like that?

hard kelp Oct 10, 2020, 3:10 AM

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Yes, that storyline is done already. I got that voice line after ||Dusa got promoted and full hearts unlocked.|| Was that voiceline newly added or updated after v1.0?

last kettle Oct 10, 2020, 3:14 AM

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I'd have to check, but I'll make a note of that and follow up with our writer later!

hard kelp Oct 10, 2020, 3:16 AM

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No problem! Thanks for the hard work!

sick parcel Oct 10, 2020, 3:47 AM

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Does Hades support rebindable buttons for controllers? I want to try using my GameCube controller

stray elm Oct 10, 2020, 4:15 AM

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@sick parcel you should be able to rebind controls in-game

sick parcel Oct 10, 2020, 4:15 AM

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I see an option to rebind keyboard controls, but not controller buttons

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Oh wait nevermind

stray elm Oct 10, 2020, 4:16 AM

#

If you're using a controller, it will switch over--

#

yeah

sick parcel Oct 10, 2020, 4:16 AM

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Oh, it just didn't recognize my gamecube controller was an actual controller

stray elm Oct 10, 2020, 4:16 AM

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but it does now?

sick parcel Oct 10, 2020, 4:17 AM

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Using steam input

stray elm Oct 10, 2020, 4:17 AM

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nice :D

sick parcel Oct 10, 2020, 4:17 AM

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I'll make this work, lol

stray elm Oct 10, 2020, 4:17 AM

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best of luck!

sick parcel Oct 10, 2020, 5:05 AM

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Gamecube controller works well. As long as you don't need a reload button for gun

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Rebound codex to the d-pad

frosty tiger Oct 10, 2020, 6:16 AM

#

Is there a list of future accessibility options planned? I’m a legally blind player who’s vision is slowly getting worse, and now it’s unfortunately gotten a lot more difficult to play.

delicate fjord Oct 10, 2020, 8:08 AM

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I entered the fountain room in the Temple of Styx but there's no reward items and only the fountain. Using the fountain doesn't unlock the exit. How do I get through? Someone please help me. I think I'm gonna finally beat the final boss.

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I'll have to hold off on playing until I can solve this. I don't want to give up and lose this amazing run.

crude acorn Oct 10, 2020, 8:20 AM

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@frosty tiger We haven't announced any future plans except cross-saves, we are still focused mostly on tech fixes. What are some accessibility options that you have in mind?

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@delicate fjord Could you send a screenshot of the room?

delicate fjord Oct 10, 2020, 8:22 AM

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Alright, I can't really send a screenshot since the internet on my laptop isn't working right now. So I'll try sending a picture of my screen instead.

delicate fjord Oct 10, 2020, 8:37 AM

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@crude acorn Before and after using the fountain

📎 20201010_162355.jpg 📎 20201010_162442.jpg

frosty tiger Oct 10, 2020, 8:39 AM

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@crude acorn the vibrancy of the game and its contrasts in color choice make it extremely easy to view without strain. The major strain that I run into is the UI and text sizes, scalable options for those would be the only thing I could ask for. (At each reward after completing a room I can kinda see a symbol sometimes underneath whatever the reward happens to be, does it tell you what type of room you’re going to be entering? Or is it just cosmetic?)

crude acorn Oct 10, 2020, 8:49 AM

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@delicate fjord And the exit is unusable after using the fountain?

delicate fjord Oct 10, 2020, 8:50 AM

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Yeah. It's still locked. I even tried to pick up the items that would usually be there and nothing happens still.

crude acorn Oct 10, 2020, 8:50 AM

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and you can quit the game and come back to the same room?

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@frosty tiger Yeah, the symbols give more information on the room that you are entering

delicate fjord Oct 10, 2020, 8:52 AM

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When I quit and come back, it loads me into the empty room with the fountain ready to be used.

crude acorn Oct 10, 2020, 9:03 AM

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coul dyou F10 this and put your Discord name in the report? I could test the same save file that you have that way

delicate fjord Oct 10, 2020, 9:04 AM

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Alright, I'll try. Hold on for a moment.

crude acorn Oct 10, 2020, 9:04 AM

#

ah, I guess not if no internet

delicate fjord Oct 10, 2020, 9:05 AM

#

I'll try connecting my PC to my phone's internet.

delicate fjord Oct 10, 2020, 9:20 AM

#

@crude acorn Report sent successfully. Hope you received it. zagluv

crude acorn Oct 10, 2020, 9:38 AM

#

hm, it didn't attach any saves, could you zip up and send me your Documents/Saved Games/Hades folder?

#

here in a DM

delicate fjord Oct 10, 2020, 10:24 AM

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@crude acorn Alright, I'll send it in a bit.

agile bear Oct 10, 2020, 11:42 AM

#

Hey, first of all, congratulations on Hades, the game is awesome! During the early access I didn't have any problem, but after the game came out, my brother tried it with the option in steam to share games between accounts. Yesterday I played for two runs, and today my brother found my saved file on his account. After that I tried the game on my account and found his save file on my steam account, like the files were swapped.

last kettle Oct 10, 2020, 12:12 PM

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@agile bear when you look under ~Documents/Saved Games/Hades (or ~Library/Application Support/Supergiant Games/Hades for Mac), are you able to see any Profile.sav files that correspond to the dates when you both last played? Also, is this on one device or two separate devices?

agile bear Oct 10, 2020, 12:12 PM

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It's on the same computer

rain cradle Oct 10, 2020, 12:14 PM

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Well then if you share the same account on PC the saves are saved in Documents

#

That's why you both see each other saves

agile bear Oct 10, 2020, 12:15 PM

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The thing is that we don't share the same account

#

And the savefiles swapped between the accounts

#

I searched Documents on my account and found the savefiles corresponding to the last time my brother played

#

Just swapping the savefiles between our accounts would be fine?

last kettle Oct 10, 2020, 12:19 PM

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Yeah, I would recommend swapping them and seeing if that works

agile bear Oct 10, 2020, 12:19 PM

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Ok I'll try

#

I swapped the files and my runs from yesterday were lost, but my savefiles are back in my account

#

Thanks a lot for the help

last kettle Oct 10, 2020, 12:31 PM

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Sorry to hear about the lost save progress, but I'm glad the saves are back! Best of luck

crude acorn Oct 10, 2020, 12:36 PM

#

@last kettle do you maybe have any idea how to help @delicate fjord with the run?

last kettle Oct 10, 2020, 1:04 PM

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@crude acorn unfortunately i'm not aware of any potential fixes for an issue like this. @delicate fjord , Nikola has already escalated your report internally so we'll have more engineers looking at it soon. in the meantime, if you're able to press "Give Up" i'd recommend doing that to get you playing again as soon as possible

quartz pine Oct 10, 2020, 1:08 PM

#

Hello I cant save hades in steam

delicate fjord Oct 10, 2020, 1:10 PM

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@last kettle @crude acorn I was worried that was the case. Hope you guys find out how to prevent it and patch it out in the future! I'll Give Up then even if that was something I'd expect I'd have to do. Thanks for the help and support, I've been enjoying the game so much. Thanks again for trying to help. dusa

last kettle Oct 10, 2020, 1:11 PM

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@quartz pine sorry to hear about that. Is the game creating a window that says it can't save? Or are you just noticing that your progress isn't saving?

tidal temple Oct 10, 2020, 1:11 PM

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Hey guys, i can't launch the game from Steam as well as from the x64 directory. I can only run the game from the x86 directory by running the .exe file. I only see new steam window telling me "preparing to launch hades" for about a second, then the game status is changed for "running" for about 3 seconds and then button play becomes active again. I have tried everything listed in #h1-tech-fixes channel, but it is still not working. Please help me, this game is awesome!😫

quartz pine Oct 10, 2020, 1:13 PM

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yes it creates windows, i do what say it still didn't work

last kettle Oct 10, 2020, 1:13 PM

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Hi @tidal temple, is this on Windows or Mac? And do you receive a crash report when this happens?

quartz pine Oct 10, 2020, 1:13 PM

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@last kettle

sterile laurel Oct 10, 2020, 1:13 PM

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hello guys i cant start the game i did everything what they said in here but every time i saw same black screen

tidal temple Oct 10, 2020, 1:14 PM

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Hi @last kettle, im on Windows 10 64bit, and i do not receive any crash reports. I press the Play button and it does absolutely nothing.

last kettle Oct 10, 2020, 1:16 PM

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@quartz pine Try the suggested fixes labelled If the Game Won't Start or Read/Write Save Data on #h1-tech-fixes

sterile laurel Oct 10, 2020, 1:16 PM

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can anyone help me

last kettle Oct 10, 2020, 1:17 PM

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@sterile laurel Please try the suggested fixes labelled If You're Having Issues Launching the Game, or See a Black Screen on #h1-tech-fixes and see if those work

sterile laurel Oct 10, 2020, 1:18 PM

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i did everything but i still see same black screen

tidal temple Oct 10, 2020, 1:24 PM

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I have tried the fixes you mentioned, but it's still not launching. 😦 Its like the steam wants to launch the game with the Hades.exe from the x64 folder. Is there any way to "tell" the Steam to launch the game with the Hades.exe from the x86 folder?

last kettle Oct 10, 2020, 1:26 PM

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@tidal temple I'm not sure of any way to force the command, but I'll look into it. In the meantime, could you please send your Hades.log and DxDiag files to support@supergiantgames.com ? Instructions on how to do so are under #h1-tech-fixes .
@sterile laurel if you've tried everything under #h1-tech-fixes , then I'd recommend sending your Hades.log and DxDiag files to support@supergiantgames.com . Instructions on how to do so are under #h1-tech-fixes .

tidal temple Oct 10, 2020, 1:32 PM

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I sent it to the email address mentioned in #h1-tech-fixes 🙂

frosty tiger Oct 10, 2020, 1:44 PM

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Guys, even after last update my game on MacOS still freezes and crashes a lot. Like every two minutes. Already sent log via email to support. Anything else I can do?

arctic mortar Oct 10, 2020, 1:46 PM

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did you try out the test branch by any chance? I’m not up-to-date on what it fixes in detail but maaaaybe that could help?

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otherwise waiting for one of the devs to reply here, I guess.

frosty tiger Oct 10, 2020, 1:47 PM

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Already on last branch. Tried both standard and test. No luck with any of the two though.

arctic mortar Oct 10, 2020, 1:48 PM

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thought I ask xD

last kettle Oct 10, 2020, 1:50 PM

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@frosty tiger What resolution are you running at? If you lower it, does that fix it?
You can also try adding a combination of these command lines:
/DrawBloom=false
/DrawColorGrading=false
/DrawBlendMax=8

frosty tiger Oct 10, 2020, 2:22 PM

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It seems it is freezing a bit less. Unfortunately still not playable 😫

last kettle Oct 10, 2020, 2:26 PM

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Okay, thanks for trying. This is an issue we're actively working on in the test branch. In the meantime, our support team will take a look at your .log file and see if there's any other potential fixes. Sorry and thanks for your patience!

tidal temple Oct 10, 2020, 2:34 PM

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I have managed to launch the game by deleting all versions of visual c++ and installing them again. It is working now, thank you @last kettle for your help! gilmanlove

jagged ingot Oct 10, 2020, 3:18 PM

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Hi I woke up thid]s morning to find my saved game wiped-- i love the game but dint want to start all over again--im on mac os . Any advise would be appreciated thx

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Also the game freezing and hitches continue-worse now that I lost my save

compact spindle Oct 10, 2020, 3:53 PM

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Hey, I've heard that catching a fish within 0.33s gives you a perfect catch, and I know for sure that I'm doing it quickly enough, but I'm getting no perfect catches. Bug?

topaz swallow Oct 10, 2020, 5:49 PM

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Is it intended on the switch version that the relics/ artifacts that give bonuses on room completion/ not taking damage don't work on the first rooms in the satyr lair on the switch version?

flint compass Oct 10, 2020, 5:58 PM

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the lambent plume and pierced butterfly only work in the last room of the tunnels in styx. so yes, its intended @topaz swallow

topaz swallow Oct 10, 2020, 5:59 PM

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why then does the pom blossom count the rooms? I get that it's obviously different style of items, but it seems inconsistent in logic

flint compass Oct 10, 2020, 6:00 PM

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for balance reasons, i suppose

topaz swallow Oct 10, 2020, 6:04 PM

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maybe I'm bad at the game, but the pom blossom alone just seems to break balance of the game. Got up to 28 heat atm using it alone, and wanted to diversify

maiden field Oct 10, 2020, 6:24 PM

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Hi, I lost my save.
I have family sharing and today I see my son save what totally replace mine

dim spruce Oct 10, 2020, 6:31 PM

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@maiden field sorry to hear that, you're saying your son played on the same account and overwrote your save file? if you look in the save folder at:
\Documents\Saved Games\Hades
is there any file in there with a timestamp that might be yours?

warped orbit Oct 10, 2020, 6:37 PM

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I'm on Switch and have been getting some bugs where certain effects don't appear sometimes. These include:

Hades Shockwaves and Hades skull shockwaves

Hades laser beam

Hestia first shot effect
@near marsh Hello everyone, I'm on Switch too and I've had the same issue with shockwaves, I have a replay on a game during the final fight, where the skull's wave is invisible (0:06), as well as Hades' phase II start-up wave (0:22). https://twitter.com/EKWatanuki/status/1314585707302670337

EK⚡/ foet foet dĳv (@EKWatanuki)

Là c'est arrivé 2 fois. Le crâne qui explose en bas de l'écran, et au début de la phase 2. On voit la neige bouger, mais pas l'onde #Hades https://t.co/5gOIV9mOjm

▶ Play video

dim spruce Oct 10, 2020, 6:39 PM

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@warped orbit thanks for reporting we hope to have that fixed in an upcoming Switch patch

warped orbit Oct 10, 2020, 6:43 PM

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@dim spruce Thank you! (Your game is friggin incredible) Love from France.

idle parcel Oct 10, 2020, 7:08 PM

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📎 unknown.png

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Been getting this texture glitch for all Charon Wells since 1.0, is there any way to fix it?

last kettle Oct 10, 2020, 7:10 PM

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@idle parcel Please try verifying your save file--steps can be found under #h1-tech-fixes

idle parcel Oct 10, 2020, 7:10 PM

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Gotcha, I'll try that out after this run

plush latch Oct 10, 2020, 7:13 PM

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Just wondering but is it intentional or a bug that during last boss fight some lasers go through blocking pillars if redacted is beside them

last kettle Oct 10, 2020, 7:14 PM

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@plush latch This is a known issue we are currently working to resolve

plush latch Oct 10, 2020, 7:15 PM

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👍

maiden field Oct 10, 2020, 7:20 PM

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@maiden field sorry to hear that, you're saying your son played on the same account and overwrote your save file? if you look in the save folder at:
\Documents\Saved Games\Hades
is there any file in there with a timestamp that might be yours?
@dim spruce Unfortunately we play on different windows and steam account but with family sharing

dim spruce Oct 10, 2020, 7:21 PM

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@maiden field if you check your Steam cloud storage here on either of your accounts does one of those have the proper saves?
https://store.steampowered.com/account/remotestorageapp/?appid=1145360

Login

feral spoke Oct 10, 2020, 7:46 PM

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Do they usually reply to bug reports via email?

dim spruce Oct 10, 2020, 7:47 PM

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hey @feral spoke depends on what the bug is and if it's affecting your ability to play the game

feral spoke Oct 10, 2020, 7:48 PM

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Well yes an no