tech-support

[sinful yoke]

you will have to reinstall or ask support to force bind your twitter or facebook account through account recovery

[round shale]

Hey, i can't download Azur Lane on my phone, Google play just says "This Item Is Not available In Your Country" i tried contacting the support team on Gmail but
It's been 3 hours and still no response

Oh ok

[mighty cosmos]

directx or opengl?

[lucid frigate]

Help I defeated the boss but my app crashed... after I came back on the stage it showed this message and now I am unable to play hard mode

[long nacelle]

my azur lane's notifications only appear on my phone when i open azur lane itself is there a way to fix this

[velvet carbon]

Hi, how can I get my account back if I changed my device and couldn't link it to the yo-star account?

[mystic agate]

try restarting the game again or retreating

[lucid frigate]

tried both and neither worked 🥲

[lucid frigate]

ok I tried to follow your advice again and it worked thank you!!

[carmine hedge]

where to make a report about another member in this server?

[mighty cosmos]

So like no one asked (I did but I deleted cuz I found the answer myself by testing) but if you wanna get way better fps in AL on bluestacks use the Asus ROG 2 profile and also personally DirectX seems to work better for me. " low fps " " game running slowly " " bluestacks fps " (some "keywords" in case some lost souls wants to search on here why their game runs like trash)

When switching between ships with Quick Swap I noticed a YUUUGE difference after this

[mental robin]

I keep getting this on my emulators (both Nox and Bluestacks). Could anyone help me?

[regal wind]

Ive recently redownloaded the game after quite a while and I can't seem to find my save but I know I bound it

I have google play reciepts with order numbers if that'll help figure out where my account is at?

[rough vapor]

I got a problem with a hash file check failed error... I have reinstalled AL already and tried doing it on my emulators with no dice

[dim sundial]

exiting and reconnecting the game will clear the error

[median phoenix]

Is anyone cannot enter JP server?

[hybrid pike]

Having the same problem here, is it possible to find back my account with google play receipts order number?
Forgot which mail address or facebook was used, doen't remember UID too.

[regal wind]

I just have order numbers but that should be associated with an account it'll probably be on their end but I don't know if it's possible I haven't been replied to yet :(

[dusty whale]

Does anyone know why I'm suddenly getting this message when collecting the cores

I've never had this before no matter how many I had

[void thorn]

Because you've hit the monthly cap of 4k.

[dusty whale]

Ooh

[broken gazelle]

I had bought a $40 crate of gems yesterday that didn’t actually deposit the gems into my account but I still got charged. I contacted the customer service via email and it took longer than I wanted it to for me to provide the receipt for the pack. When I went to send a screenshot of it this morning, it got immediately blocked. What should I do?

[versed radish]

Hello!
I have an issue with my mini event being stuck at 3/7...
it seems to be related to me completing the requirement for the 7/7 stage without claiming the rewards so it just shows "Mission Complete" but I can't seem to claim any rewards or complete the event

[thorn sun]

have same problem

redownload doesnt seems to do anything

so its seems the update screwed something on emus or smthing

[lyric lodge]

Daily unlocks

[versed radish]

ah I see! thank you

[trim umbra]

Guys, I'm can't enter in my account tw and fb blocked me, yostar failed to bind

[regal wind]

??

[halcyon scroll]

I can't get to my right username. I am able to login with the email I used for Yostar, but when launching the server I played before, it starts me off with the tutorial and my progress shows that I just started

[burnt lynx]

Hi all. There is a question. Lost my device 2 months ago. And now i want to restore my account. But a cant access to FB and TW. Any chances?

[regal wind]

Same

[halcyon scroll]

I am scared to think that all my progress was lost

[regal wind]

Same

Lol

[halcyon scroll]

tried contacting support and have gotten no answer either. I really just want to play on my username and get my Tirpitz back

it even says my username is taken if i try to choose it, but the server list does not provide an option to pick the high level username it was

[regal wind]

Yep

Its nuts that no one is responding to it

[halcyon scroll]

please help

[thorn sun]

welp seems like not only al community is leaving slowly

[halcyon scroll]

@sinful yoke can you please help

[sinful yoke]

ok when did you email support

[halcyon scroll]

Recently

[sinful yoke]

when?

[halcyon scroll]

Last email was around 2 hours ago

I can’t find the UID and the device I started on cannot run AL

[sinful yoke]

okay please wait 1-2 business days for response

[halcyon scroll]

Alrighty. I see no data or lv4s only, I really hope my data isn’t lost

[broken gazelle]

@sinful yoke can you help me with a failed transaction I made recently?

[sinful yoke]

just to make sure, is the transaction still pending?

[broken gazelle]

I don’t believe so, I have the receipt for it. I had bought a $40 pack of gems, but then my phone glitched out on me, and it did not give me the gems, but it still charged my account for the money.

[sinful yoke]

contact customer support for the transaction issue and they'll be sure to get the missing item/s to you
just make sure to give them your uid, username, server, and the receipt on the first email
[e-mail]

[broken gazelle]

@sinful yoke I had tried that already, but it took a while for me to get the receipt so I could send it to them along with all the other information. By the time I got it this morning, I did try to send it to them, but it was immediately blocked by a bot claiming I was sending spam emails.

[sinful yoke]

okay, try contacting them in game through the ingame settings

[broken gazelle]

I did that as well. I’ve gotten no response so far so I’m uncertain if they got it or not. @sinful yoke

[sinful yoke]

when was that?

[broken gazelle]

The most recent one from me was 9:37 today @sinful yoke

[broken gazelle]

@sinful yoke was that helpful at all?

[sinful yoke]

you must wait at least one business day for an expected response @broken gazelle

[broken gazelle]

@sinful yoke ok, my apologies. Thank you.

[zinc lintel]

Is there a way to fix this?

The game freezes

[plush crag]

Hi, may I ask how to solve twitter login issue?

Logging into twitter but the progress never show up

Or is twitter login as flimsy as FB login?

[visual raft]

Anyway to recover data binded to a locked Facebook Account

[vague salmon]

Does anyone know how to get an account back. I haven't played for a while and decided to log back on the game. When I logged on my account wasn't there and it started a fresh account. Does anyone know if there's a way to get the old account back? Also I was stupid and forgot to bind my old account.

[hybrid pike]

same problem but I managed to retrieve my account
sent an email with my receipts to [e-mail], they replied the next day
my account was bound to facebook so they could only give me the facebook account's name though, can't check the email address that's linked to it

[inner totem]

Is the game having problems?
I can't play the game with data

[carmine hedge]

Uh, hey, just logged into my twitter with azur lane like I usually do, and my account is gone.

I'm gonna try my yostar account, which my twitter was bound to

Yep. Yostar account also wiped. Wtf guys.

"No Data" on all servers. Borderline angry this time.

I will run through and double check all my login credentials to ensure I'm in the right account.

So apparently no data doesn't mean there's nothing on that server

I wish azur lane would stop pushing me into servers I don't play on when I log in XD

Issue resolved.

[opal ridge]

Game won't let me purchase the seasonal pass

Purchase failed.19:Please retry later

Nvm I got it

[plush crag]

Omg same here, had this issue

Did you manage to resolve it?

[viscid lake]

i had the same issue

[plush crag]

Anyone know why such an issue arise?

[viscid lake]

i actually have no clue at all

[plush crag]

Cuz im having the same issue as well, Twitter login didn't work

And only radio silence in this server

Forget about this

[sinful yoke]

ok

[plush crag]

I assume you have an answer as to what's happening to the glitched Twitter login?

[sinful yoke]

yes, make sure you logging into the right server

[stoic barn]

Can anyone give advice on how to top up Azur lane Korean server? Now I can't top up through Google play.

[plush crag]

Yeah, I logged into the right server, but had the same issue as LucyTheFluffyBunny, no data found

[plush crag]

Sorry but what do you mean by "right account"?

[carmine hedge]

I have two Yostar accounts, created two by accident

[white vessel]

current download speed in downloading the game is very slow for some users. Some able to download it fine, some it's just slow as hell

[turbid kite]

anyone else got the error-1 since the end of the update?

[restive trail]

No wonder my download speed is slow, I thought it was my internet connection

[white vessel]

some users are affected, some are able to download things fine

[restive trail]

I hope this would be resolved.

[open stump]

Hello everyone!
Can someone help me? I'm trying to buy some gems, but google pay says this is unavailable in my country, but i bought some gems month ago

[fresh topaz]

have the same problem for over a month and tech support said its because of google, something changed and i have no answer to what

[earnest glade]

What is 6CRH AP Shell? Can't find it in Core Date Shop.

[fathom sage]

it will appear after reset

[strong jackal]

yep same for me. did u fix it?

[turbid kite]

yes i had to reinstall all the game -_-

[strong jackal]

[turbid kite]

[warm rock]

I can't use the l2d on shimakaze's skin,when I open it my game crashes

[strong jackal]

lol. just changed login from twitter > facebook and it actually work

[nova ember]

Downloaded the game on my iPad… gameplay is perfect except there’s 0 sound
Already tried using the repair button but to no avail

[turbid kite]

haah damn you i did it too and it didn't work

[sinful yoke]

relog into your bind to fix

[sinful yoke]

make sure your ringer is on

[sinful yoke]

try repairing l2d files in settings

[warm rock]

Ok it works,thanks for help

[carmine hedge]

Is there any plans on introducing 3rd party payment methods to fix the "not eligible in your country" thing?

[eternal heron]

As you can see it says complete on the feather equipment, I have collected it but it dosent show up in my depot gear list and I have room there. I also have iris which I should be able to equip this auxiliary item. So why it dosent show up? Is there a bug or do I missunderstand something

[lusty shard]

wtf

after 10 min

still nothing

[fresh topaz]

Please yostar thats a fantastic idea!

[sullen whale]

Hey, I'm trying to log into an account after about 2 years of inactivity, I'm positively sure I bound it to not only facebook but Yostar aswell. Problem is that when I log in with facebook the account is empty, and when I login with yostar I'm getting an error message.

What should my first steps be?

[toxic cipher]

is there a way to fix this? cant top up

[trim shore]

I second, third, 97th this. I just got hit with the not available in your country. Live in USA, play the JP version.

[runic oxide]

Because we didn't complete it yet lol

[proven abyss]

Cant login my fb saved accont and twitter isnt working too is it a bug or is the game under maintance?

[eternal heron]

Well its confusing then that it reads complete but okay it explains...

[lyric lodge]

It reads complete because at that point it would be complete...

[long drum]

Can't buy gems this only game that doesn't work. Hope it gets fixed

[long drum]

Make sure to check your bank account to be safe, first time this happened charged everyone extra

So I got charged 3 times trying to buy the battle pass, but didn't register in game

[opal ridge]

I didn't get charged extra dw

[fresh topaz]

Yostar let us top-up through your website like Genshin do! This google country lock policy hurt both the players and the devs!

This issue is already a month old and we the players needs to spam so they would see!

This is really bad

[carmine hedge]

Hey, I have an old account bound to twitter and the twitter account is lost, is there anything I can do?

money has been sunk into the account, so - I really want to get back in

[sinful yoke]

you need to contact customer support for account recover

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@carmine hedge

[carmine hedge]

omg thank you

[carmine hedge]

QUestion, how long is "May take a while"? because I've never used the in game help chat before and I don't want to double raise a ticket by email but I have no real verification that it's working properly, the bot didn't say "Okay, thank you for providing the information, we will have someone look into it" or anything, it just stayed silent after I gave it the details. which means now I have no idea if it's working or not, how long I should wait before just raising an email ticket instead

[carmine hedge]

Will I be able to tell without going into the text chat if they've responded?

[sleek phoenix]

Does AL have geolock payment?

[sharp shale]

as long as google play doesn't block the game in your country, you should be fine most of the time

[valid wing]

Hi, i have a yostar account and i want to login account, but it doesn't send me the email.

[slim finch]

anyone can help me? playing on bluestack

[crude rock]

What does this mean

[valid wing]

You accidentally triggered the debug thing that's for devs to read. You can just restart the game and it'll disaappear

[gentle spoke]

Or just press hide thats on top left

[crude rock]

Okay thanks

[sour osprey]

id say a day or 2, i did have this issue before since i left AL for 2 years then return, if u have any payment history, this would help as well

[pale star]

Just wondering, what's the total game size of Azur Lane now

Including voice lines

[sleek phoenix]

It's really weird, I can download it from Google Play but can't pay for it.

[agile quarry]

Yeah, i was able to purchase 2 weeks ago. And now it says "item unavailable in your country".

[lapis cape]

11GB

[pale star]

:husk:

Here I am thinking to return to the port but then the game size is just 1 GB away from Civ6

[lapis cape]

I remember the days where azur lane is just 1.5GB

[pale star]

Same

😔

[long drum]

Hope they region locked it by mistake, and fix it so I can make payments again

[sharp lintel]

It's legal to play in emulators right?

[sharp shale]

Yes

[sharp lintel]

K thx

[torpid turtle]

then right now there is not realistic way to keep buying Gems on the JP server if you are from other country

[gloomy mica]

uhgg

how to solve this

[fickle lark]

I'm having the same issue

[gloomy mica]

is there any solution that we can use atm

[fickle lark]

If this is gonna be like that forever I can't play the game anymore.....

[gloomy mica]

nah dont think it will be like that forever

[fickle lark]

Anyone know how to solve this?

[fickle lark]

Man... hopefully they do something about it

[glass quarry]

Get an iphone

Google play blocking pays not the game fault

[gloomy mica]

but they could release the game in the other regions

[glass quarry]

No its just google play being trash as always

[fickle lark]

Are they going to block that forever ?

[gloomy mica]

i wont disagree with google play being a shitty wet trash

[glass quarry]

Idk email support google play

[glass quarry]

I mean u guys can ask idk ur parents or a cousin for their iphone and buy the gems on their device

Just ask a friend w iphone lol

[fickle lark]

Is there any other way to top up ?

[tulip trench]

No, I can still pay for games that are region-blocked. Both my friend and I can still pay for other region-locked games we play, such as Fate.

[glass quarry]

Fate sucks AL FOREVER

[tulip trench]

Hey, I am a gambling addict. I don't care much about it. I just like to see my luck.

[glass quarry]

Play on ur own server why u on jp server ?

Stay NA noob

That happens when u a clown and wanna play on other servers when ur not supposed to so yeah DESERVED asap

[tulip trench]

What are you talking about?

[glass quarry]

Okay why you cant buy gems tell me?

And why i can actually buy gems

Why you cant?

[tulip trench]

Yostar billing problems ?

[glass quarry]

? What server you on

[tulip trench]

Global/EN

[glass quarry]

Cap

[glass quarry]

U on CN or JP server

Like Fate

Stay NA

Deserved

[tulip trench]

Yeah, I play EN/Global on all my gacha.

[glass quarry]

Bro you got a google play acc thats cn or jp or sum wack thing thats why u cant buy gems

Because i can on ios and android

[tulip trench]

Oh no, the region block isn't there because of some server region; I'm fully aware I'm outside the supported region; I'm just saying it's not Google's fault, as you're implying.

[glass quarry]

Yes it is Google play fault as always

[tulip trench]

Well, I see we cannot have any meaningful discussion, so in that case, I hope you have a good day.

[glass quarry]

Yeah cause u cant accept facts that google play is blocking the pay

[tulip trench]

As I said, if we cannot hold a meaningful discussion, we should end it. If you want to create a pointless argument to trigger someone or create drama, please do not ruin this channel or try to engage with me, but considering you did not understand what I said last time, I shall just ignore whatever you say and, as always, I still hope you have a good day.

[glass quarry]

What drama snowflake? im just saying i can buy gems u should 2 but ur not in the right server

Like no ones tryna flame u lmao im just saying stay NA you should be playing on ur own server not in others thats why u cant buy gems

I can on ios and android so why u cant?

Thats right deserved stay NA

[tulip trench]

As I previously mentioned, which you chose to ignore, as cap, I am playing on a global server.

[glass quarry]

What do you even mean??

What server u in

Avrora, washington?

Which one

[tulip trench]

Avrora

[glass quarry]

Amagi

Im avrora i can buy gems ios and android

Why u cant?

[tulip trench]

Once again, something which you just decided to ignore. I mentioned I'm outside the supported region.

[glass quarry]

Then make a new account in your own region.

Ppl shouldn’t be wasting tech support time when its their fault…

[tulip trench]

In this current argument, I never expressed the desire to purchase gems. I especially talked about your false diagnosis that it is Google's fault.

[glass quarry]

But you still cant buy gems right????

[tulip trench]

Yes, and?

Why would you even make that argument when I mentioned I had no desire to purchase gems right now?

[glass quarry]

Because you sending paragraphs of the bible blaming azur lane when its google play fault

And its own person fault, make a new acc in ur right server thanks commander.

[tulip trench]

Please explain to me then why I can pay Fate, which is also not supported in my region.

While I have both games on global and pay through the same play ID.

[glass quarry]

You say u in global but you on Avrora?

Wym even mean by “GLOBAL”

[tulip trench]

Do you not understand, "I'm outside the supported region"?

[glass quarry]

Yeah make a new account on your right region then stop crying commander

[tulip trench]

So you do not understand what that means

[glass quarry]

Yeah i do you’re not in a “supported region” so you crying with azur lane devs

[sinful yoke]

ok you can contact customer support let them know your region and they can try to resolve but if they cant then there is nothing you can do to purchase gem

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@glass quarry if you cant be helpful and respectful, you are not welcome to be in this channel

[glass quarry]

Im being respectful make a new acc in ur own server tho that’s the solution

[tulip trench]

Thank you

[sinful yoke]

azur lane EN supports most country payment

[tulip trench]

But I have already contacted them and got a response that satisfied me, but I appreciate you looking out for me.

[sinful yoke]

recently, most country in SEA and EU were cut off, we dont know if it is google or yostar, but they have the right to know it is not working

[tulip trench]

Thank you, this is what I was trying to say when I mentioned I was I'm outside the supported region, part of the unlucky countries not able to get through.

[short wadi]

I bought hames on the Amagi server and didn’t recieve the,

[fickle lark]

Same, even tho the game itself isn't available in my region so I downloaded the game from another store, and now got a payment issue.

[eager crater]

is it possible to login if i forgot what email i used previously

[modest wharf]

Hello there, i have a little issue with unbinding my Yostar account from my friends game. We both linked to the same Yostar account because we thought we could do dailies etc. for each other but now i want to unbind the account from his game so we can switch to a different server and play together!

[eager crater]

try clearing app data on his device

[modest wharf]

i dont know if that may result in him losing progress on his og server

[eager crater]

idt it will
as long as he's linked at least

I kinda forgot what I linked my acct to tho lol

wait can't u just log in again to another acct in the start page

[modest wharf]

oh yeah

i can try that at least

[eager crater]

is it possible to reset ur acct by like going in without logging in, starting tutorial, force closing then logging in and starting the game

I might have done that by accident

[modest wharf]

wont work, just resets his progress

[eager crater]

what do u mean

if u log into another acct it will reset

u cannot split an account into 2

it creates another acct

u can still log back into the other account

[modest wharf]

i know, what i mean is we have 2 Phones, 2 different servers and linked it to the same Yostar Account so i want to unbind it from his UID

i dont want him to get a full reset

[eager crater]

oh

uh

u can't do that can you

just log into the same acct ig

on both phones

idk if u can rebind uid to another acct

[modest wharf]

just sent an E-Mail to CS, just gotta wait for a response i guess 😄

[eager crater]

welp

[modest wharf]

but thanks for the effort mate

[eager crater]

anyone

[eager crater]

need help with recovering account
do not know uid, no screenshots
left around between tonic and tea event and spring festival special training (around early jan this year)

only thing i remember is i oathed enterprise, had illustrious, bismarck, essex, prinz eugen, victorious
may have had prince of wales and warspite memory is unclear

i thought i binded it but i may have not

definitely to yostar account

think it was on amagi server

is there some data that stays after uninstalling?

[sullen whale]

I had similar issues just recently, could've sworn I bound my account but there was no trace of it left after about 3 years of away time. Contacted support and they helped me, I think the most significant impact in the assistance was sharing all purchase related receipts to the account

Other than that I was only able to provide my user name but not my UID, I think that had very little impact

They were very quick to respond, the issue was essentially resolved in a day

[sturdy gulch]

Hey, looking for some help, i just made a purchase of general blueprint tickets, pumped most into roon, then added some general tickets too roon. now its saying i have some available but i cant add them too the development. any idea how i solve this issue?

i dont have a video because i was on my phone but i have a screenshot of the depot and research screen. and there will be purchase records etc

any advice much appreciated

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[lyric lodge]

Is she perhaps too low leveled to get a higher Development Level?

[sturdy gulch]

Its not that. It's that I specified general tickets as hers and then couldn't use them

[tame mango]

Where to go for gem purchase problems?

[eager crater]

no purchases unfortunately

[sullen whale]

There might be another way, though I don't know myself. Contacting their support is probably your best - and likely only bet I'm afraid

[sturdy gulch]

how do i get in touch with them in the most direct way, i wanted to check the bug so bought another set of tickets. now i have 479 sitting there not being used

[sturdy gulch]

this may be this issue

i held back on some tickets to use elsewhere and use the ones i had for her after. funny as being dev level 9 i can still use her just not put tickets in

but yeh just a little miffed for sure

[eager crater]

I did
yea I need more info that what I have unfortunately

[carmine hedge]

Is linking my twitter okay as giving the link permission says quite a few things the app can do with my twitter?

[sinful yoke]

it is fine

[steep oriole]

is it possible to unbind my yostar account/change the email? i use a different email now, and it's a bit more inconvenient to use the old email that is bound to my yostar account

[gentle spoke]

to unbind a yostar account all you need to do is email cs ([e-mail])
they'll be able to do it for you

[carmine hedge]

email [e-mail] and ask them for help

[lyric lodge]

She needs to be level 70 for dev 30. Maybe higher for fate sim, not quite sure.

[mint vale]

google play says Azur Lane isn't available in my country, so I can't add gems. Does anyone know a work around?

[stoic barn]

What server are you playing Azur lane on?

[eager crater]

yep account byebye

[mint vale]

I'm playing on the Lexington but I think it has to do with the fact I'm from South Africa and the game hasn't released in our store yet

[calm trellis]

I cant seem to get my account back, I linked it to one of their account recovery and seem to have lost it

also I got auto blocked

[fickle lark]

Ask your friends or siblingsor anyone that got an iPhone and install the game, and buy gems on their device.. it actually worked for me

Google play is being shitty nowadays

[compact ledge]

I have a big problem here: My Twitter account just got deleted (don't ask me how), and now I can't bind to my other one (the game keeps binding to my deleted account). How do I do to bind it to my second account?

Also, when I bind to Yostar account, it gets stuck with the "loading" message with the manjuss.

[topaz lava]

does anyone have a solution regarding accounts lost due to Facebook unbind?

[grizzled tulip]

One exercise left, but can't go into battle

Guess it was a memory leak, couldn't do any battles
Even daily raids quick battles failed
After relaunch battling works, but my daily raids got consumed with no rewards

[shy thicket]

Anyone know how to fix this?

Says tw authorization failed: 100222

[eternal berry]

Hi, i bought 1200 gem 5 min ago and i havent receive any in game. Apple did not send any invoice but told me my ID has just been used to buy the gems. Can anyone help me?

[carmine hedge]

If I remember correctly you need to install twitter app to do the login.

[junior sluice]

so I got an old phone from my dad, but he put root access or something on it, and I've seen stuff like people getting banned for that, would I be fine to play AL on there or should I keep using bluestacks on my laptop?

[delicate sequoia]

Not sure if this is a recurring glitch but here's a missing ship on one of them

[still spindle]

bought commander level pack,got money taken nd i didnt recieved any items from it,what now

[steady crypt]

is the trading license a recurring payment or why does it show up as such on my bank?

[mortal nacelle]

the trade license does not have auto-renewal, if you want to use it again, you need to buy it manually. so dont bother much with it

[forest oriole]

check your mail

[still spindle]

i did its empty

[still spindle]

i wonder if the support even works,sent mail with all the required info and got generic reply to send the same stuff again like wtf

[sinful yoke]

ok so wait

[sinful yoke]

you can ask for support through ingame help system, it will not block you

[quick pilot]

Running into an interesting bug, makes a large portion of the game unavailable. Seems I have a fleet stuck in a loop of some sort. I have a fleet in combat on hard stage 8-4. The boss fleet has been defeated; however, attack time has been exceeded. It will not let me claim rewards, retreat from combat or by trying to attempt another stage. Any ideas how to get around this one or is logging out and back in the best option here?

Nvm forced relog worked

[calm trellis]

I think i sent ss thats why it auto marked as spam but after a reply back I was able to send them without problems

[glass quarry]

Instructions unclear got my cat stolen

Bet

[mortal nacelle]

thank you chad

[signal grove]

That's stealing from non good informed people. Hacking different story.

[plucky python]

AL stuck at checking for updates?

[sinful yoke]

try using a VPN

[plucky python]

Ok

[sinful yoke]

this is #tech-support

[coarse ice]

Is there like a loading bug atm or just me?

[warm meadow]

Anyone know how to unbind yostar account , i lost my email

[cinder jasper]

ask them to unbind it for you if you can

[deft pike]

Okay, I don't know if this counts as a bug or something for tech support.

But it's possible to softlock an account from getting 3 stars on Hard Mode stages.

1-1 especially, but all of Chapter 1 has this problem.

Ah. Nevermind.

Just had to turn off clearing mode

[fierce grove]

For some reason only the Avrora and Algerie's "cards" are bugged, and other instances when Avrora and Algerie's artwork is used, it does not have the white void. When I tried to repair assets, it came out with "No Exception".

[ancient raptor]

Is there any tech support?

[fierce grove]

[e-mail] is your only bet

[signal wagon]

Does anyone know how to fix this thing?

[sharp shale]

try clearing data in your device settings

[signal wagon]

For all my apps or just for google play? because ive already done it for google play

[sharp shale]

oh

[signal wagon]

Sorry, I just did a lot of stuff that didnt work in order to get this fixed, probably something with bluestacks but I already contacted customer service, havent heard back yet...

[sinful yoke]

they can take around 1-3 business day to respond

[desert zodiac]

Possible to buy gems with split payment? 13 credit + 3 card

[signal grove]

After login screen when the game finishes to load
I need to wait 1 second to press anything, the loading isn't enough lol ?

[mortal furnace]

I have had this problem for several days, does anyone know how to fix it?

[distant solar]

I paid but my application is pending

[carmine hedge]

You have to wait until the pending sign disappear. If Cruise pass don’t activate after pending sign disappear contact support with receipt.

[carmine hedge]

I haven’t received any of the mile stone reward in my mail box

Yea the event is about to end and I’m concerned since I have gotten anything in the mail

[tardy plank]

Did you whack the boss at least once before 0%?

[carmine hedge]

I believe so, but at this point I’ll just wait for the rerun

All I missed was the feather gear

[light grail]

hey guys where do i set up gamepad control in bluestacks? i dont think it can be done in al directly, so ig have to search it up in bluestacks somewhere

[tardy plank]

Ok what does it say here

[carmine hedge]

0

Lmao

[tardy plank]

yeah so you didn't whack boss before 0%

[carmine hedge]

That’s what I get for playing in the middle of the night

I swear I did the hard missions on the day that the event dropped

What did I do then

[tardy plank]

practice ex maybe?

[carmine hedge]

Yeah because I remember being like wtf when it exploded but still had a second health bar

Will wait for rerun then

[quick sandal]

?????

it's persisting through the loading screen!

it persists in-battle!

and after battle too, ig it'll go away after I close and reopen the game

it's so bright it hurts my eyes lmao

[sinful yoke]

just restart the game

[bleak hatch]

can you unbind my yostar account from my id?
because my google got ban
I want to change new email

[gentle spoke]

you can send cs an email, they can help with that
[e-mail]

[rustic mauve]

Why is there no announcement of Chkalov?

[lyric lodge]

Patience, JP also announced Angel #1 after Chkalov. We also haven't gotten our Shinano news yet, so just hold on for them to catch up...

[bleak hatch]

Oh thank

[pastel comet]

hei so i submit the pict for low budget cosplay contest but it don't apear when i try reupload it say can only once also i put the wrong social media link how can i change it?

[light pivot]

I just changed my device, and I wanna login my yostar acc on that device, only to find that verification code didn't come to my email at the time I requested it
I requested one verification code 4-5 hours ago and the verification code just arrived 40 minutes ago, and it's already expired when I used it
and now I wonder why

I tried to generate another code, and the code didn't come at the time I requested it
but it suddenly came after I generated ANOTHER CODE
of course the code which suddenly came is obsolete too since I've requested the new code
and the new code hasn't come until now

I've also checked spam folder and I found nothing

[molten moss]

im sorry for bother everyone con versation but i have a question to ask . im a vietnamese player and every month i buy a trade license by my master card . but yesterday when im going to buy it , it said that it not exist at my country . is it temporary or a bug or it forever ?

[sinful yoke]

try contacting azur lane support and google play about the issue, azur lane support’s email is [e-mail]

[sinful yoke]

were you able to login yet?

[delicate bough]

Hi! I'm having trouble submitting my work for the anniversary art contest. I'm on the last page, filled all information and added the image but the submit button remains gray... No error or anything else pops up.

[molten moss]

yes im still logging it and i have send an email too .

just checking again .

[light pivot]

unfortunately nope
the code I requested last night (9 hours ago) came 5 hours after requested time, and for now it's unusable
therefore I should request verification code again
let's see if the request code will come ASAP

I've just requested the code, let's see when the code will arrive

finally, the code has arrived safely

for now I can login with my acc on my new device

but I wonder why the previous code request took so long to arrive on my email

[pastel comet]

help so i submit the pict for low budget cosplay contest but it don't apear when i try reupload it say i can only submit once per account also i put the wrong social media link how can i change it?

[sterile acorn]

hello, i wonders can i get my gems back or refund bcs i accidently purchase skin l'indomptable

[sinful yoke]

unfortunately not

[weary cedar]

Why is my account banned???? I havent played it in a few weeks?
I was a legit player and spent hundreds on this game. I have not played for a few weeks and i wasnt banned when i last played. No reason is given either?

I have no idea why i was banned can someone please help me with this. Ive played for 3+years. Never abused any bugs never used 3rd party cheats/hacks. And love the game.

[gentle spoke]

if you don't know why you were banned, try emailing cs to ask for a reason
[e-mail]

[weary cedar]

Uh just noticed its only on 1 server as well

[lofty hawk]

edges

[undone crescent]

Hello, anyone who plays on the JP server that has the same problem of buying and know how to solve it?

I wanted to renew the monthly pass and I got the message

[shy cypress]

I need some help, I've had an account binded with my twitter

but when I connect into it

it connects into another account

I've changed my pc

[echo zinc]

Please, i need help. I can't login to my account because my facebook account got memorialise and I haven't bind it into another account

[carmine hedge]

Mismo problema. Triangulo Norte. Google cambio alguna de sus politicas y no permite compras a empresas extranjeras desde ciertos paises. No hay solucion legal hasta el momento. Tocara esperar a que llegue una solucion. Ahorra anillos y gemas, pueden ser las ultimas que tengas por un largo tiempo.

[sinful yoke]

@shy cypress are you logging into your usual server?

[sinful yoke]

try unmemorializing your account, you dont appear to be dead thankfully
do that first, then try logging into your account

[echo zinc]

I've tried to unmemorialise my fb acc, but meta didn't respond me

[sinful yoke]

when did you write to them?

[rich knoll]

@shy cypress am having the same problem and tried logging onto same server no luck. It just started me over on a new account

[echo zinc]

Same day after my account get memorialise, and still no respond till this day

[cobalt ridge]

Hmm my network connection is perfectly fine though

[versed mortar]

Same problem

I tryd to restart phone and connection nothing for works

[cobalt ridge]

Huh is some server down or what?

[versed mortar]

Even deleted the game and reinstalled

[cobalt ridge]

@sinful yoke You got a clue what's going on here?

[versed mortar]

Okay weird if i use a vpn it works and im on mobile data

[cobalt ridge]

Hmm

Mind telling me where you are geographically?

[versed mortar]

Germany

[cobalt ridge]

Damn same, rip Germany ig

[sinful yoke]

can you try vpn in the meamtime

[cobalt ridge]

Yeah vpn works

[sonic lion]

Anyone has any clue about this?
First time encountering this.
I am in HK and in order to play the EN version, I download APKPure for the EN version

[shy cypress]

uuh ok

i've found the issue

I've connected with my phone

and it was binded into an yostar account]

not my twitter account, lmao

uuh

whjy the frick i'1ve connected into a new account

lmao

[mint vale]

I'm having the same issue. The only difference is that I'm from South Africa. Hope there's a fix for this soon

[carmine hedge]

oh ok problem solved after trying for few mintues

[fickle lark]

Use an iPhone, googleplay is being trash nowadays

[sonic lion]

Well, we can't be sure if it's because of IOS or Android, but from the looks of it, it may be due to Android/Google play and their policy changes

[sinful yoke]

it is only android

[humble iris]

Anyone else has a Problem with Mobile connection? Cant seem to login only with Wlan

[sonic lion]

Thanks,
Well, looks like its happening to those who use another AppStore to get another version of the game that doesn't exist in their region

[mint vale]

Thats the issue i have. I can buy things for arknights cause its release in my region but nor for AL

[carmine hedge]

Well, I've tried the following (now I'm unsure whether this is allowed to mention here on this server but):

Creating a US Google Play account, whilst connected to VPN. Added my card to the account (even though it's from a different country and has nothing to do with US) and I can also see "Item not available in your country" whilst in game.

I'm unsure if there's any other option left to do that I haven't done now or if I missed some part

I think I'll try adding like $5 to the US account for Play Store and see if I can do it that way, so reporting back with an update, when I get some time

[gilded bolt]

i need some help, i want to unbind my old facebook account from my azur lane account, the facebook account is no longer accessible and facebook completely no hope on recovering it

[still sentinel]

is there a way someone can get their account back if they didn't bind the account but have the uid for it?

[sonic lion]

Welp, thanks for the clarification yesterday, I guess my only option is to get an iPhone for it.
I am sure I will find another use for it

[carmine hedge]

Oh yup, I found my old iPhone 6 that is up to date still and checked AppStore. Ironically, AL is available in this country through iOS, but not through Google Play, so previously I had to resort to sideloading it
So yeah, I believe using iOS and linking a card that way will resolve my whaling

[sonic lion]

AL is also available here in HK, even on the AppStore, it's just that it's the Taiwan CN version, not the EN version.
The same thing applies for the PlayStore, anyways, it works, downloaded the game with another region, switched it back to HK and add a payment method.
Works.

[carmine hedge]

Interesting

Though yeah, I'll keep this iPhone 6 just as a backup method, if anything lol

So to confirm, based on what I understood: You created another Play Store account from different region, downloaded the game with that account and switched back to your main HK one inside Play Store? @sonic lion Sorry for pinging btw

[sonic lion]

All good with the ping.
I play in HK, but EN version, and as of late purchases were locked as the PlayStore detected I am playing the EN version that doesn't exist here in the HK PlayStore (Same for a friend of mine who plays the JP version in Malaysia, and Malaysia uses EN).
Set up my phone, selected the AppStore region to Malaysia as there is an EN version on it there, downloaded the game, get it all updated. I did try to set up my card information when my region is selected to "Malaysia" but I guess there were some complications as my card is HK based.
Changed my region back to HK, add my card info, and voila.

If there is a forced update via the AppStore, I might have to change my region back to Malaysia to update, I bet.
Other than that, this seems to be the only workaround for those encountering this problem.
And I think this does apply to apps on the Google PlayStore that has region specific apps

[carmine hedge]

Legend, this has worked @sonic lion
Now I can get Trade license and Cruise Pass goodies again

[echo abyss]

Hi there, i need some help. I bought box of gems, payment went through, but gems were not given

[tender tinsel]

Trying to prepare some gold for shiano but it’s stuck at 600k I’ve tried restarting game and sortieing but none of the rewards are added on

[glass lagoon]

Anyone know why only some of my progress saved from my Yostar login? I was account level 18, proceeded to delete the app, reinstalled it and it placed the same Yostar login at lvl 10 and reset my story and ship progress

[carmine hedge]

Is this the chat to contact the Support when I got trouble with a purchase i made? :)

[carmine hedge]

Hello! Could someone help me please...?? I bought some Gems today, but I still have not received them, and I have no more money left.

[slow peak]

600k is hard cap on gold in the game for now, if u have 600k u cant take any reward containing gold, u need to spend some to be able to take rewards

[slow peak]

so basically if I play JP but in my region there is no AL at all (even global) and I dont want/cant afford to buy iPhone i am screwed? kekw

[signal reef]

i did the process to bind my account to yostar account on top of twitter account, but now it's just loading forever. it says "yostar account connected but wont allow me to change screens, is it safe to close and reopen the app?
Update: i decided to just try closing and reopening and it worked. i think this happened last time too when i bound my twitter account to it.

[tender tinsel]

I keep trying to get more but it’s stuck at 600k

Won’t let me go over it

[desert stream]

Not sure if bait, but he's saying it can't go over 600k. That's the limit. Any gold earned after that is tossed into the void.

[lethal cobalt]

Hi evryone. Can you help me? Today I buy a new phone and my in game app is bind whit facebook but I cant get it on my new phone because the facebook go online some new acc. I play the game almost 6 years if this will be the end of playing this game.

[proud schooner]

Are pulls broken? I’ve pulled at least 30 a day and still not pulled a single L'Indomptable but I’ve pulled almost 20+ Joffre and 10+ Enterprise

[slow peak]

you CANT go over 600k its the limit and you cant even get gold because game will not let you take any rewards containing it

[slow peak]

its not tossed into the void you just soft locked until your gold will be less than 600k

[desert stream]

I meant earned from sources like sorties, but yeah you can't accept mail and what not

[desert stream]

Unlucky, but if you were pulling 30 a day for 14 days the odds of not getting the drop are basically 0

more accurately, .002%, or 1/50000

[slow peak]

you cant even take comissions rewards too

[bleak marlin]

Hello
i lost the account when i bought new phone Help me

[sinful yoke]

did you bind the account?

[sinful yoke]

contact support for item recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sonic lion]

I won't consider you as "screwed" if you already have the EN version installed, well if there is a forced update via the PlayStore, then yes, you are screwed. The same can be said if you spend regularly.

[slow peak]

no I play only JP and never had EN ver so i am xD

[violet condor]

Hi i would like to ask about purchasing gems on AL

I can buy gems and packages perfectly but now it said that the item isn't available in my country and i can't buy anything in Al anymore

[sonic lion]

@violet condor Are you having the same issue as this? If so, go back to the message I replied to and read it from there, I explained how I solved mine, in a costly way that is.

@violet condor

[violet condor]

I'm from Vietnam, 2 years ago i could download and pay for everything until the game disappeared from the store ( same thing happened to Arknights ) and now i can't download the game from appstore or buy anything from it

[undone knoll]

https://yo-topup.com/

Hi is this a legit platform from yostar?

Since Google has started cracking down on overseas payment, I can't buy anything

[hallow parrot]

idk if this's fixed or not

[lucid dust]

Same

[signal grove]

Fix the game is loading constantly

[bleak plover]

Guys Iam playing with northern parliament ships in chapter 11 and its still 0% how is that?

[copper rover]

Same issue with Chkalov grinding. I should at least be at 2-3%, but still at 0

[lyric lodge]

Do you use vanguard ships?

[copper rover]

Northern Parliament and Sadegna vanguard, yes

[lyric lodge]

According to people in #bug-reports it's a typo and it should be main fleet ships.

[copper rover]

BRUH, OOF

Thanks though!

[ornate vale]

I'm the only one who is stucked on the login loading screen?

[stark pasture]

i have the same problem

[ornate vale]

update things then, I guess

[sour fox]

@signal grove I can login, from Greece. So it is some kind of connection issue. You can try setting a custom dns. like 1.1.1.1 or 8.8.8.8 and see if that fixes the issue.
https://www.windowscentral.com/how-change-your-pcs-dns-settings-windows-10

[signal grove]

We can connect now barely but loadings keep popping up

[sour fox]

that normally means the internet is slow

[sour fox]

hmm

[signal grove]

Servers probably have traffic idk how it actually works but there's definitely a priority

[blazing estuary]

Anyone know where i can report a bugged payment going through but not getting the items I bought. The item being the fair winds cruise pass

[sour fox]

I mean you can speculate that is has priority. But for what purpose? The servers can take the load. Also I've never heared anyone else of this issue.
I still think it's a DNS or ISP issue. So I still recommend trying a different dns first.

[sour fox]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[blazing estuary]

Thank you

[sour fox]

[sour fox]

did you change the dns?

speed doesn't matter

if it can't resolve properly

[signal grove]

I'm on data now

[sour fox]

yes but

data still uses a dns

[signal grove]

Logically is changed 50 times now i tried 5G

4G

Wifi

The game restarted itself while i was doing a mission and stuck like that

[sour fox]

Swapping connections won't solve the problem. If they all have issues. Also 5g and 4g doesn't really matter because it still goes through the same dns server of the ISP.
Try the cloudflare app ig if you don't wanna bother swapping your DNS yourself.https://play.google.com/store/apps/details?id=com.cloudflare.onedotonedotonedotone has a 1 GB cap though

If that doesn't work I'm really out of options

[signal grove]

Let's get over this

I have no issues with my connection

Here's 4K HDR 60 FPS like what else should i do to prove you that i have no issues with my network
Literally i never had xD

[sand mantle]

Lol right. I just cleared 5/6 of the event zones (o beat it when it first came out so it was just 5 auto clears) and was like wtf….

Tho I was scratching my head when I needed vanguard for a CV…. Heh

[signal grove]

The game is stable now after the update. || For now ||

[minor sky]

I have a problem with gem purchase. I want to purchase pack, but it says, "Item unavailable in your country". Earlier I had no problems buying gems, but now that I wanted to buy them, it's not letting me.

[quick hedge]

i have same problem

[sour fox]

What country? Did your country maybe put a ban on gacha games?

Google just enforces it

[minor sky]

Serbia

[minor sky]

So you're telling me there's nothing I can do, and I can no longer purchase anything from game?

[near coral]

I can't see any text on skills and stuff disappears when I scroll

On bluestacks btw

[swift sluice]

Hi, it is possible to recover my account just with my in game name? I don't remember where i had linked my account

[oak star]

My game crashes when I defeat the T1 boss, it seems.

[oak star]

The game crashes, and then restarts. Until is resolved, I will likely withdraw from the event.

[buoyant hound]

Does enyone have a idea how the Dossier system for Azur lane Meta works?

I atm cant go back to my normal meta battles

Ok i sorta figured out how to return to the normal one thoit is a little bit hard to do so

[velvet carbon]

How i can reset lvl for my ship?

[lyric lodge]

Get a new ship of the same name, then start afresh.

[modest dagger]

So um.. The game isn't updating?

Basically it isn't allowing me to download the update.

Gonna try with switching networks.

[sinful yoke]

can you explain how its not?

[pale skiff]

my top up did no go through and customer support is not responding

Anyone can help?

[gilded bolt]

still need help with unbinding my old facebook account from my account

[dense widget]

Aye, is anyone else getting stuck on the HT6 boss? The game sorta freezes and I can't beat it

[minor sky]

I still need help with gem purchase problem? Is that a bug and will it get fixed if it is?

[ebon lotus]

Can I ask help on account recovery?

So I switched device from PC to mobile, logging in through YoStar prompt choice on starting screen. Got the verification code and all, but after going through the tutorial, I was starting over again.. Need to choose starter ship and name.

Can someone help??

[sharp crest]

did you choose the same server you were previously on (ie account on pc was on lexington but you chose amagi)

[ebon lotus]

I don't remember which server I was.. Should I try to changing the server until I got it right? Will it affect the account recovery?

I did know the email since I purchased some gems though..

[sharp crest]

this button should find the server you were on

[ebon lotus]

Gotcha, let me try it.. A sec

[ebon lotus]

Its working! Thank you so much!!

[granite whale]

Any reason my sister's game keeps crashing randomly on her iphone?

[signal grove]

100 issues since the update 0 apologies no f given
Not only some people couldn't play including me because of the loadings and thousands weird errors until they dropped the mini update but in top of that game disconnected/restarted itself randomly while in battle.

[minor sky]

Please help

Literally it started happening after this update. Now I can't buy them anymore

Or can't purchase anything in shop

[cold fiber]

[signal grove]

[mint vale]

Did you get AL through the Play store? If yes then the issue is with them there no fix for it yet. There is a possible work around

[minor sky]

I didn't...

[mint vale]

Sorry are you playing it on an android device?

[minor sky]

I play on emulator

[mint vale]

https://yo-topup.com/

You could try this other people with the same issue have suggested this. I don't know if it will work

[minor sky]

Is it scam?

It could be a phishing site

How can I be sure it isn't

[mint vale]

Feels like it. That's why i haven't tried it.

Im in the same boat as you the app was working fine until a week ago

Now i cant buy anything and I'm just holding out till a fix occurs

[scenic raven]

The issue I’ve heard is with Google play store, and not something Yostar/Manjuu can fix

[minor sky]

I wanted to buy a skin that will expire if I don't find a solution soon

what should I do?

[crimson oasis]

Well I have a problem of this loading game screen

Umm before that
I transfer the game and the files with it at the external storage
The time I start it, it black screened
So I return it to the phone storage
With the file name com.Yostarazurlane (but I don't the full me of that file but I remember the file where I put)
, The result, it became this

[mint vale]

You could try creating a new play account in a country that allows for purchases from the store...But that's a very long method.

[minor sky]

so new gmail?

[mint vale]

Yes that's what I've read when looking for a fix

[crimson oasis]

Hello?

[minor sky]

But in which countries am I allowed to purchase?

[mint vale]

Sorry i have no clue how to fix that

[mint vale]

I don't know

[scenic raven]

I’d assume a clean reinstall can fix this. Think you may have damaged your files by possibly moving them incorrectly

As for the inability to purchase, again, that’s a play store issue

[minor sky]

How can I resolve it then?

I just don't understand how it worked fine few weeks ago, and now it's telling me I can't buy it in my country. And I purchased from same card, same country, same everything

[scenic raven]

From what I understand it’s not something anyone can resolve, aside from the play store allowing your country access again.

Which I guess you could email them or sign a petition or something. It’s been happening a lot more to a lot of other countries lately

[minor sky]

what's their email?

I don't know how to contact them

[lusty sky]

I have similar question because I want to contact them but I tried two e-mails...it doesn't let me send it "Mail back to Sender" "said: 550 Ip frequency
limited."

[minor sky]

wow they even restrict us from sending emails

[lusty sky]

I tried [e-mail] and the contest site one [e-mail]

maybe you will have some luck..let me know if you could send it

[minor sky]

I did talk with al.cs one

and they said it's up to play store/app store

they can't control it

[torn holly]

the game loads till the loading screen with plymoth appears than jumps back to blackscreen and loads again. is this known?

[lusty sky]

ah so you could,nice
sorry about your issue

[minor sky]

so now what? play store permanently forbidding in-app purchasing for my country, I just don't know what to do other than to contact google themselves

but idk how to contact them so that's why I asked for some kind of contact

[lusty sky]

[e-mail]. for google

google play : https://www.gumisupport.com/hc/en-us/articles/202460406-How-do-I-contact-Google-Play-Store-Support-

[minor sky]

maybe I can try changing my google play country on my card

that might work

[minor sky]

Or maybe I can refund one of my skins, to get some gems back...

[minor sky]

Is there a way to refund skins to get those gems back?

[sonic lion]

Doubt there is, and attached is my workaround, a costly workaround

@minor sky

I recommend you open the image in your browser to read it, easier

Again, you are warned, my solution is costly

[outer herald]

Usually with gem purchases all sales are final

[minor sky]

Can I at least exchange skins I wanted that are same price

[sonic lion]

I doubt you could, again, if you want a get around, you need an Apple device. Really want that skin dont you?

[minor sky]

.......

I do, but... I just can't afford iPhone

It's just... not that worth...

Is there seriously no other way?

[outer herald]

Buy more gems actually

Much cheaper to do, and probably won't end up getting your account banned either from doing that iphone workaround if you ask me

[minor sky]

Why didn't I think of that hmmm

HMMMMMM

[outer herald]

I mean if it's between getting an iPhone or gems, gems are much cheaper to get

[minor sky]

yeah I wouldn't be here if I didn't have any problem getting them

[outer herald]

Well the only thing you can do is email support having an issue with purchasing gems, or ending up getting the wrong outfit

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[minor sky]

I already did emailed them and they said:

I'll quote it

"Dear Commander,

Thank you for your love and support! Also sincerely thank you for your swift reply!

I have checked for you and found that Azur Lane is not available on the Google Play Store/Apple Store in your region. As a result, the local Google Play/Apple account cannot be used purchase in-game items, as this is the restriction from Google/Apple's side.

We are deeply sorry for any inconvenience this may cause and hope you can understand.

Sincerely,

Yostar Games"

"Dear Commander,

For this issue, please contact Google directly because we have no such information about this topic.

According to our end, we acknowledged that the current reason for cannot make the purchase is Azur Lane is not available on the Google Play Store/Apple Store in your region. As a result, the local Google Play/Apple account cannot be used purchase in-game items, as this is the restriction from Google/Apple's side.

Again, thank you for your love and support. We sincerely appreciate it and are deeply sorry for any inconvenience this may cause.

Sincerely,

Yostar Games."

[sonic lion]

At this point might as well hold yourself back with the purchase?
It's not only you that is having this issue.
I have multiple friends playing another version of the game from another region.
In Malaysia, playing JP
In Malaysia, playing CN
Me in HK playing EN.
We all have this issue.

@outer herald his issue has got nothing related with "gems purchase" which could simply be solved by buying more gems, telling him to ya know, have a bank of gems at all cost ain't gonna help.
GooglePlay as of late blocked purchases for apps that doesn't exist in the region they are in.

[outer herald]

Well I didn't know that certain regions were blocked of global though, the only other way would be a VPN but I'm not sure if that could work or not myself

[minor sky]

But how am I supposed to get gems if I can't buy them

[sonic lion]

Screenshots attached, above is the one I am playing on, the EN version which I downloaded from APKPure, below is the version that is available here in HK.
As you see, the EN version is not recognized here.

[sonic lion]

Well, I did not mention about you getting more gems.
I have posted a workaround, that is costly. If you are really desperate for a skin, you could ya know go around and ask your friends with an iPhone?

[minor sky]

I'm not doing that

too risky

[urban willow]

Does the workaround work on android ?

[sonic lion]

Based on messages from other players above, when I first reported it and before that, it seems like it won't work with a VPN. I have yet to try that.

[minor sky]

how does VPN even work

[sonic lion]

I am not sure about making another PlayStore account on Google and selecting another region might work or not.

[minor sky]

I connected to US VPN it still didn't recognize me

[urban willow]

Vpn wont help i tried

[minor sky]

Then what am I supposed to do other than that iphone strat

[sonic lion]

Thought you would, given how desperate you seem to be for the skin

[minor sky]

I am, but the price is way too much

[sonic lion]

Well, at this point, we all don't know

[sonic lion]

I understand you are desperate for it, but at this very moment, there is no other solution.
Even the staff in here replied with "iPhone".
Might as well hold yourself back?

[minor sky]

I cant...

If I don't find the way..

Skin will be lost forever

[sonic lion]

.......

Bruh, there are skins I wanted last time, desperate for it, but yah know, issues, so I just got over it

[urban willow]

Skins have rerun

[minor sky]

this is a rerun skin I want

[sonic lion]

What skin is it anyways?

[minor sky]

Kii skin

[sonic lion]

What I can say right now is that how many emails you sent to YoStar support won't resolve this issue. It's all on Google's side

[urban willow]

I still think the region problem will go away soon

[sonic lion]

Possible, but I won't count on it

If it does, then nice, if it doesn't, then its alright, also invested into an iPhone, got other uses for the iPhone anyways

[minor sky]

sigh

Thanks yall for help anyways

I did wait for this event to rerun, I finally got all event ships

All else I wanted is that skin

and this region blockade is fucking me

[sonic lion]

Anytime

I can't believe it at first when I saw it, but oh well

[minor sky]

I can try 3 starring from 13-3 to the end all stages to get all gems

But one week is way too small of a time

[sonic lion]

Lucky you have an iPhone around,
I went around to get an iPhone 12Pro, 2nd hand, but brand new

[minor sky]

Thanks but I'm not gonna try it

I'll hope the barricade will lift off eventually

🙏

[urban willow]

Same

[sonic lion]

I too wish it would, would be more convenient

[hot obsidian]

A quick question, my game crash from time to time during this event last map boss fight (android), so I was wondering if other people encountered the same problem

Just to be clear, the app doesn't shutdown, it just stop and everything stand still, I can access the pause menu though

(And first time I encountered this bug since I started playing a few month ago)

[wheat magnet]

Would i lose all if i reinstall?

[glass quarry]

No if you got your account bind

[quick sandal]

lol I messed it up again

[sinful yoke]

login to your bind to solve issue

[wheat magnet]

Legit tought I would lose everything.

Thanks 🫀

[swift sluice]

Hi it's possible recore my account just with my user name?

[sinful yoke]

is that all of the information you have for the account

[swift sluice]

yes, i don't remember to what I had my account binded

and has been like a year since the last time I play

If you could tell me with what i had my account binded, i could try login again
my name in game is JamonJamoncete

[sinful yoke]

did you make any purchases?

[swift sluice]

no

[sinful yoke]

if you contact customer support they should be able to tel you what you bound with, but if you still cannot access it then it may be difficult to recover it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[swift sluice]

ok, gonna try

ty

[sand root]

Help a bruv out, I can't edit my controls or button placement.

[carmine hedge]

I'm still getting this problem

[tiny lagoon]

hello, I bought docks for ships, but the gems were written off and the docks were not added

[sinful yoke]

try relogging into your bind

[sinful yoke]

did restarting the app help?

[tiny lagoon]

No

and sorry, the restart helped

[empty berry]

I'm currently waiting/stuck on checking for updates portion of the screen and it taking longer than expected

[languid fox]

i would like to ask if it's possible to recover an accidentally deleted gear like the hedgehog?

[empty berry]

Made process and have been resolved

[agile bramble]

why can't I choose fleet 2 as escort fleet?

[hot obsidian]

You need to fulfill one of those condition, either a Battleship or a Carrier

[cursive heart]

does anyone else get stuck at 2:16 when the boss proc her skill? game time completely stopped and projectile freezes in the air

[hot obsidian]

Yeah, you're not alone, had the same problem yesterday

[cursive heart]

Did you manage to fix it? For me it happens like 70% of the time

[hot obsidian]

Got an update this morning, and didn't have trouble after that (though I didn't farm as much as yesterday)

Read in another channel that it might have something to do with too much damage in a short time span

[quiet salmon]

Ive had my account for a few years, binded and all. Decided to play again after a year of not playing and every server i try connecting to i have to go through the tutorial and it asks me to pick a ship. Will that affect my account and or data?

[hot obsidian]

Dunno if it'll help but you can only delete an account, not write over it. As long as you've binded your old account, you can play on a new one if you want. If your old account wasn't binded, it would've been lost but not deleted.

[novel urchin]

I recently opened up a bank acc. One of the first things I did was buy the 40$ 2x gem pack. It charged me, but I never received the gems. Would I need to talk to my bank, Apple customer support, or yostar to get this situated?

[urban temple]

when this happened to me i contacted cs, they asked me to send them the receipt and i got the gems next day. if you got charged go to cs first, not the bank

[novel urchin]

Are you referring to apple’s cs or yostar’s one?

[urban temple]

yostar, you can find it in-game

[novel urchin]

oh ok, thx. I’m still pretty new to this whole bank thing. I used to buy skins with Apple iTunes cards 💀

[urban temple]

go to settings and then click help

[urban temple]

[versed coral]

How much storage is used by Azur Lane? Because my Azur Lane uses 18GB of my phone storage...

[slender valve]

That's weird since I don't have any extra asset on my phone and it's just 8gb, almost just 10 with every asset on my emu

[buoyant dagger]

Hello.I had 384 T1 exp data packs and spent 129 and after I spent them they should have become 255 but because of an error they became 134 what should I do?

[wispy frigate]

Hello dear tech support, I have messed up very badly
It was late night for me when that happened, I wanted to buy dock space, but instead bought depot space and "wasted" all of my gems on this, I am a f2p and beg you to undo my mistake.
Sincerely dumb player

[sinful yoke]

unfortunately we cannot

[wispy frigate]

F but tnx

[runic temple]

why strategic search not working anymore ?

[sharp crest]

ur gonna have to define "not working"
how are you using it

[runic temple]

not working, blue screen after I configure and start it, can't do anything else need to restart the game, I already try buying the map with 5k oil, but still not working

[languid fox]

hello, i would like to ask if you guys are able to recover gears like the hedgehog if it was deleted accidentally

[runic basin]

hey whenever i open my game the loading screen's stuck on 'checking for updates'

and it doesnt load for some reason

have to restart it multiple times for it to work

any helps?

[sinful yoke]

try using a VPN @runic basin

[sinful yoke]

I dont know, im leaning towards no
you can always contact support and ask, do you mind letting me know if they can or cannot?

they will likely tell you to turn on 2FA for your items

[runic basin]

does that mean i have to use the vpn everytime i play the game?

[haughty marlin]

Hey guys. Want to check. Anyone has issue going in to the game on your mobile phone? I'm currently using a Samsung s21 ultra

Stuck here all the way

[sinful yoke]

no

@haughty marlin try using a VPN

[runic basin]

yeah i have the same issue

[haughty marlin]

Vpn on the PC I'm able to enter. But on the I'm having this issue 😮‍💨

[gritty current]

Anybody here knows how to get back lost facebook date because i don't want to go through this annoying tutorial again?

[sinful yoke]

login at the title screen and make sure you login to the right server

[languid fox]

they can't recover deleted gears, you are correct

[edgy oriole]

until today I have the problem of infinite loading, even uninstalling or clearing the data the problem continues, I already tried to fix it through the game option but nothing works, what do I do?

This happens when I go to play and sometimes the game appears that it is loading but it gets stuck

[vivid umbra]

Infinite loading Is quite common for me
Most of the time it helps me when I disable mobile data and then turn it back on
Whilst the loading screen is still up
If you are on WLAN do the same disable it and turn back on

[timid summit]

Um 1 off my account was banned and i can't disconnect it to my al account

Can someone help because i want to bind it to my new FB account

My old Facebook account was banned so i want to connect my new Facebook account to my AL account

[golden phoenix]

New algerie skin got no new voice lines? or did they just recycle the old ones for now and there will be a different one later?

[fringe aspen]

I was wondering if I switch my binding from Facebook to yostar account bindings would deleting my Facebook cause me to loose my in game data or is it safe?

[lilac briar]

i can only buy gems with my card and not with my google play account but i just bought a gift card to buy gems

[versed echo]

hello so I binded my gmail account as a yostar account and successfully binded it before deleting the game to move to another storage space. But after logging in to my yostar account, I found myself doing the tutorial again and losing my account. (ignore, I had to switch to the last server I was in smh)

[winged bloom]

is it still possible to buy gems on google play somehow?

[sinful yoke]

unfortunately not

[minor zenith]

Hello so I binded my gmail account as a yostar account and successfully binded it before deleting the game. But after downloading again, I found myself doing the tutorial in a new account. How do I login into my old account if everytime I press login with yostar it auto logs in with the new account?

[sinful yoke]

make sure you're logging into the right server

[smoky lark]

So, Just out of curiousity is it possible for support to find my account with only the username and server? I cant remember the email used for the Yostar account but I remember those.

[drowsy spruce]

Hi. I just Purchased Chest Of Gems $39.99 and then the gems did not show up. Can I do anything?

[carmine hedge]

im still getting same issue

[sinful yoke]

yes

[sinful yoke]

you'll have to reinstall then unfortunately

[smoky lark]

how would i go about doing this?

just emailing them?

[sinful yoke]

yes

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[smoky lark]

gotcha much appreciation!

[carmine hedge]

oki

[mellow yacht]

Hello, maybe some1's ask before me but i didnt find it. So i will ask, how i can clear or debug my game when that happend? My game freeze at this moment and wont unfreeze after more than 10min waiting. I tryed with another fleet and it happens again. It happen on "Module Development Lv.75". So i cant clear it (retryed with both fleet like 2-3 times but still same issue)

[minor zenith]

I don't think it's about the server

I don't even know what account am I logging into

[rustic mauve]

Fix the game, for 7 days there has not been a single rainbow print in PR2 on weapons

[sharp crest]

thats just bad rng, and lots of player have it in regards to rainbow prints

[sharp crest]

from personal experience yostar doesnt autologin
personally i would redownload the app, login using yostar, then press this button on the server select to find the server you used to play on

[minor zenith]

Oops sorry to inform, but when I try to press yostar account TODAY it actually asked me to insert the account so I got it back :D

[exotic fable]

The app keeps crashing and restarting, doesn't get to the login screen cause it crashes before that. I'm on mobile, samsung s10e

Fixed it by messing around with the app settings ^

[proud scarab]

Chibi models of listed characters have issue with facial animation. Face details (eyes and cheeks) have visible white background instead of transparent.

[ebon moss]

does anyone have any idea why this happen ?

it worked before

[autumn anchor]

can you find azur lane in the play store? I tried opening vietnamese play store and it doesn't appear

[autumn anchor]

arknights is also missing so that's probably why play store is not letting you pay

[gray sky]

Does anyone know if AL works on LDPlayer 9? (64-bit emulator)
EDIT: Has been answered in #al-general
Tho another question. Does anyone know if it's possible for me to extract the downloaded data from my phone to put them on LDPlayer?

[ebon moss]

no i cant

[autumn anchor]

looks like you can't use google based payment methods

if you have a credit/debit card, you can use external sites to top-up
EN accounts shouldn't have regions so it should work

[ebon moss]

that's weird

i didnt have this problem before

[autumn anchor]

#tech-support message
looks like you are not the only one

you should be fine now but a mandatory update will screw you over, I suggest using a 3rd party app store to make sure you can update when the devs issue a mandatory update

hmm, I see lots of people from other countries with the same issue, could be something on yostar's end

[ebon moss]

imagine having money but cant buy that Algérie skin

[sterile tinsel]

I have a question which is, how much unlucky must someone be not to get a single copy of Shinano in 133 pulls, cause I am that person-

Is there a guarantee apart from the 200 pulls?

Cause I really put a lot of effort in these pulls .__.

[young mesa]

None.

[sterile tinsel]

Okay then, I guess no Shinano for me X)

In about how many years will the next rerun be?-

Just to mentally prepare-

[young mesa]

these questions belong in #gameplay-help , not tech-support.

[sterile tinsel]

Oh I am sorry-

[desert stream]

I've had the game freeze/crash on my twice since the update today

Ah I'll go submit to bug reports, didn't see that channel

[dense hedge]

Hello, is this the right channel to ask how to recover my azur lane account?

[open badge]

if i normally play on bluestacks is there any way to access that google play/bluestacks/AL account on my iphone?

[sharp shale]

bind your account on your phone using either yostar/twitter/facebook, then log in to your bound service on your emulator

[queen otter]

I think I got confused on chat
So, I bought some gems and they didn’t appear on my account after an hour or so, it was through the App Store
Do I have to do anything? Contact support?

[restive fulcrum]

Can I recover my account using my name in the game?

[undone marsh]

Yeah, it'd be best if you contacted the support

[steep wyvern]

My game is stuck on the loading screen and I won't get past that. Anything i can do it force it to load? Or will i have to uninstall again

[sinful yoke]

try using a VPN or changing net

[steep wyvern]

Neither worked

I tried to use data also

[sharp kestrel]

I have question. Why, when I complete War Archives event and unlock all memories, after turning on game, my memories disappear? It happened with Empyreal Tragicomedy, and now it happened with Ashen Simulacrum

[steep wyvern]

I still can't get my game to load if anyone can help

[violet abyss]

Is there a way to alter the game files and change the 'Azur Lane~!' login voice into your fav characters?
i figured out the file directory of the voice/bgm data here→ /Android/Data/com.YoStarEN/AzurLane/files/AssetBundles/cue
but sadly cannot tell which one is the 'azur lane~!' login voice data
i noticed they have "Azur Lane!" voice for every character in here https://algwiki.moe/ thus giving me this idea

[shadow wedge]

Uhhh help

It won't let me click confirm

Also if I click cancel it just crashes

[velvet pike]

My game is up to 12.71GB. It sat at 9.5GB for a while then that mandatory update earlier this year increased it by 2GB. Ever since it’ll increase ever so often.

Is there anything that can be done about this?

Edit: A couple minutes later, it went up to 12.72.

Also, I’ve looked around and haven’t found a fix for this. I’ve tried uninstalling them reinstalling and repairing the game, neither worked.

[burnt juniper]

Hey I can't get into the game. It keeps giving me "unknown error:-1" everytime I try

[steel atlas]

looks normal

my game is 12.38GB with live2d and voice only downloaded

[burnt juniper]

I tried restarting my phone and it still won't let me in

[sinful yoke]

relogin to your bind

[burnt juniper]

That did the trick thanks

[velvet pike]

Okay, it makes sense that the game would increase in size over time as more stuff is added but I don’t remember it increasing so much in that short of a time. Maybe it’s just me, thanks.

[carmine hedge]

Hi I want to switch my Twitter acc but when I try, it shows me this

[carmine hedge]

Nvm fixed it

[shadow wedge]

I closed the app while it was updating, and now its stuck in this I tried everything restart reinstall clear cache but nothing happened pls help