tech-support

[red nacelle]

Nvm wrong email sorry everyone minor heart attack averted

[sinful yoke]

👍

[outer herald]

As long as the Play card is valid and you have the payment setup to use the money in you Play Wallet, hen yes it should work

[shell mist]

hiya! i purchased some gems around 2 days ago, and they still haven't gotten into my account, not too sure how it all works since the last time before this one the purchase was near instant when the gems would get into my account. hope someone can help!

[lethal oriole]

Ahh thanks

[royal perch]

i have a friend who is having this issue anyone knows how to fix this?

[past vale]

My bellonas skin only shows her head. Fixing assets didn’t work. En Aurora server

[zenith plover]

Is there any way to force the game to store app data on an SD card?

If I go through the storage section and change to SD it only moves the base game 2 gigs not the 8 gigs worth of bouncy shipfu L2Ds ^^

[viscid lake]

@sinful yoke

My account is still a thing but idk how to enter it

also im sorry for pinging you my apologies

[sinful yoke]

you didnt bind it right?

[sinful yoke]

azur lane doesnt run properly on sd cards, it must be the native storage

@royal perch @past vale you must do a file repair

[viscid lake]

i did bind it with facebook

[worldly parrot]

Hello i hope you dont mind the ping
That bright white ship screen selection on classroom was from my phone, i did repair assets like this one here and after it finish No Exception was written on the prompt
I have tried to restart my phone too after that but it still didnt solve it

[agile sparrow]

@scenic raven how can i fix this error that appears when i try to login?

[scenic raven]

I have absolutely no idea but @sinful yoke may

[sinful yoke]

try repairing files and clearning AL's cache

[sinful yoke]

we believe it is a bug then, do you mind reporting it for us?

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

belfast will help you out with that

[worldly parrot]

alright, will do

[agile sparrow]

i tried repairing and clearing cache but it still gives me the same error

[solemn hound]

Any one having problems with Bellona’s maid skin? I get a white blank screen in the dock and as secretary

[smoky pasture]

Hi, my game doesn't have a limited button to do wishing well on build icon thing. Is this a server restricted feature?

like if its limited to avrora server only etc

[daring tide]

Hello HQ, I have a friend who can't login to their AL account even though it's bound to their facebook. According to them, the icon thingy found next to the server list cannot be found for lexington, only in washington. I'm from lexington server as well and I see this friend often.

[summer isle]

Hello, can i ask a question about Vanguard's receive animation being mute even with all the files updated

Is it a known bug?

[bitter lion]

i didnt finish akashi quest but i can pick on wish one

is this supposed to be?

[shrewd mirage]

Is it possible to recover a lv.52 account if I forgot where I binded it because I stopped playing around 2018, but I remember the name, server and some of the ships I had? (Didn’t save IUD)

[fierce sable]

Hi, I'm trying to purchase the pass, however, I see a message that claims that I can not purchase because of my visa card. I have bought before for this game. Please helo me out. If you need more information, please let me know.

[wise quartz]

Hi there, I have this weird issue where I have too much oil in storage (over my limit actually), that I won't be able to use it all AND I can't collect any gifts from the Mail Box. Can I get in contact with a developer or staff please so I can fix this?

[pure lance]

please give me your oil. im dry

[sinful yoke]

just buy food from dorm

[sinful yoke]

can you try removing it as a payment option, then readding it?

[quartz crystal]

Is there a pinned comment which further explains what each of these options do?

[fierce sable]

I did it already, it says, "this element is not enable for your country" (in spanish), error 200340. I truly don't understand whats going on, I have bought before gems without any issue.

[paper chasm]

the ex stage lags my phone like hell how can i fix this

[carmine hedge]

Hi. How to unbind a Yostar account? I want to change e-mail because I will no longer use it, but it doesn't work like Facebook or Twitter

[gaunt field]

3 star quests for event maps bugged currently?

[proud schooner]

D2 is broken

D2 not recognizing AVI stat

Resetting fixes advice advice now fills correct ships and recognizes AVI

[lunar burrow]

U dumb, there's no a CV

[lunar burrow]

I think it's not a bug, since all URs (except NJ) have no sound

[hollow stirrup]

ah yes kii and warspoot the CVs

[spare furnace]

Hello, i just decided to try the game again on a new device where i found out i need to bind my account. So i went on my old device and tried to bind my account to yostar. it bugged out and send me to tutorial. Now whenever i log in its a new account and i cant log into my old one anymore. Is there any way to fix this?

[urban temple]

how long does it usually take to receive gems after purchasing them? I bought a pack abt 20 min ago and still nothing

[edgy oriole]

Does anyone know how to fix infinite loading bugs?

my game is extremely buggy

it's almost not playable

I've tried everything but it always crashes

I already installed it again, deleted the cache, repaired the files and nothing solves

[edgy oriole]

if this happens while i'm playing the only way i can play it again is to open the game again

[proper cargo]

Sorry, I just got to D2 and I still have the AVI bug. Would I have to sign out, sign in and do the repair in the main menu screen? I'm doing that now so I was just trying to ask if that was a solution. If it's a fleet problem I apologize.

Disregard, I signed out, signed in, did the repair in the main menu and fixed fleet. All good.

[mild quiver]

How or who do I get in contact with Yostar or Manjuu about a failed google play transaction?

[next iris]

Restarted my device still unable to login

[sinful yoke]

relogin to your bind

[sinful yoke]

[e-mail]

[mild quiver]

I'm getting a failed message delivery when sending to that. Claiming it's a permanent error.

[sinful yoke]

you can contact them ingame through their help system in settings if so

[mild quiver]

Okay, do you by chance how any idea how long it might take them to get on that?

Ah, there we go. @sinful yoke thanks for helping me.

[normal bison]

This skin cant show on my account. What should I do

Restart many times but still like this

[pulsar sage]

it is a bug

[lean scarab]

yo anyone have this bug where everything stops moving?

[stark iron]

I have problem with prototype shop, in banner say i have max core 4000/4000, but in prototype shop only 3800 and i cant get more from missions, say it max. And i cant buy UR Bulin from shop.

[sterile sigil]

You can only EARN a maximum of 4k a month

[stark iron]

But i nothing buy in this month

[sterile sigil]

It's either a bug then or you must have bought something without knowing it.

[stark iron]

I can say for sure that I didn’t buy anything, because at the beginning of this month I only had 2k cores, and I’ve been buying things for a retrofit for a long time.

[ashen pulsar]

I'm trying to farm using an emulator, cause my phone is suffering a bit lately, but i'm encountering a problem.
Often times, during a battle, the screen gets stuck.
Shots gets fired but they remain still, i get skills activation prompts, but nothing else moves, no ships, no hp.
Pressing on "Leave Battle" does nothing

Also, 60% of the time after login i get an "error syncronizing dock" and the game doesn't starts

never had these problems the last times I used an emulator (at least half a year ago, same emulator)

Any Idea?

[sharp shale]

I think you need to link your account to your id

[burnt estuary]

I buy a pack but I didn't receive it in the mail guys ... Only 1 of them since I also buy support pack 2...

They already charge me for the pack but they didn't send me the pack that I already pay for ... Who should I contact ab this

Anyone ?

[copper finch]

anyone know why on all the UR l2d base skins the face is pixelated but the rest of the body is fine?

is it my settings or something?

im not sure if you can see it in the snip but its very apparent on my game

[pearl rose]

how long dose it normaly take for the support team to email you back

[brave rune]

thats just the way they made it

Are connection issues becoming common? I've been having a lot of trouble the past few days (including today)

[carmine hedge]

Hi, I'm trying to recover my account. I'm pretty sure it was binded to a Yostar or Twitter account but that option isn't working no matter what I do. I have the account name, level, server, previous purchases and the guild I was in saved Is there someone here that could help me or point me towards someone that would help?

[manic obsidian]

Where do I contact for gem purchase issue?

[violet garden]

Sorry for the ping, I'm also having this exact issue on Nox, what I'd recommend doing is if you're running Android 9 try to install a Android 7 installation and trying that out instead. That seemed to help me out quite a bit and my game no longer freezes, if that doesn't help though I'm not sure what else to recommend other than using a different Emu, also make sure to update the program if there is one that might help too

[median trout]

My specialized core is stuck at 3958 no matter how much i play and collecting weekly missions never fills it up eg i collect 200 it says it will exceed 200 and after claiming it still remains at 3958

Any fix?

[burnt estuary]

Means u already exceeded the weekly limit

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[manic obsidian]

Ah thanks

[ashen pulsar]

Thx, I'll check

[violet garden]

Best of luck!

[young lagoon]

It's just a visual bug but I probably should tell you guys, NJ chibi is frozen.

[outer herald]

Did you try restarting the app to see if this still did it?

[young lagoon]

I changed the skin and it fixed itself.

[tepid dagger]

when i alt tab it my azur lane stays on me screen

welp

[crude ruin]

I need help my purchase is pending

do I just wait?

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

they will ask him to wait until its done pending

[tepid terrace]

Wanna ask i facing a problem , i have completed little cheshire event but i cant get her due to there a bug so how im gonna get help ?

[sharp shale]

It's time gated whereas you unlock a new phase each day

You should be able to get her in 2 days or so

[tepid terrace]

So i need to wait for rayshift tomorrow?

[sharp shale]

don't know what that means, but refer to my message above

[tepid terrace]

means i need to wait till tomorrow when they reset all daily events right ?

Affection already over the target yet cant get her

[sharp shale]

Yea so you can get her tomorrow

[tepid terrace]

Thanks boss for the info

[tepid dagger]

i cant alt tab out of noxplayer :/

it doesnt work when i full screen

[narrow sparrow]

Does anybody here have issue with game randomly restarting during opsi? (I noticed this happened mainly during clearing strongholds) .. like at 1st time, I entered stronghold & my whole game restarted.. & few mins laters restarted as well, when I tried to engage enemy.. (guess, I need to repair assets, tho)

[sweet rune]

Bellona’s skin goes hard af

[olive mirage]

for some reason these cores have a limit but i barely have 1300~ is this a bug?

[carmine hedge]

https://cdn.discordapp.com/attachments/468804119377739776/945448088418541598/Protocore.jpg

[lyric lodge]

/corewarning

[carmine hedge]

https://cdn.discordapp.com/attachments/460645783021289472/881884160971640852/image0.png

[silent pine]

Anyone has an idea what causes this? ... started yesterday , re-installed game and could play and today I open game and it's back

Play in BlueStacks 5

[brave rune]

the DC issues have been real bad today, what is going on?

[sinful yoke]

relog into your bind

[sinful yoke]

you can only get 2k a month

[olive mirage]

Thank you 🙏

[sharp shale]

4000 a month

[quartz coral]

HELLO?!

Talked to her 3 times and bought her shop, it didn't count

[copper shore]

I bought battle pass just now and

They charged me 2 times are they going to refund my money? or I need to contact with someone

Because first time I bought and it sayed something about an error and the second time when i clicked on buy battle pass they charge me again

[rigid dragon]

I got the commander level boost pack but I get this when trying to open it. I have:
-restarted the game
-cleaned out space for ships
-emptied space in my depot of gears

Please help

[gentle spoke]

you need around 87 depot space

[soft haven]

Saratoga is buggin
Anyone have same problem?

[pulsar sky]

Got 10000 trust but can't acquire little Cheshire. Already restarted the app. Still nothing.

[wary cypress]

You have to wait till next day to claim the reward

[pulsar sky]

Ahh. Didn't find/read anything relating to that. Thank you!

[rigid dragon]

Thanks! ❤️ Have a drink on me fellow skk.

[gentle spoke]

[carmine hedge]

If i wanna switch my binded email with the game should i first bind it to like twitter or facebook?

I got bamboozeled and maybe they got access to my google account so i am changing everything

[regal saddle]

So I started an upgrade for my lvl 9->10 canteen yesterday, and it's not under upgrading anymore but it's still level 9. Did I lose 15k gold due to some weird reset type of bug with maintenance?

[sinful yoke]

you need to email support in order to change email

[sinful yoke]

do you know when you started it?

[regal saddle]

Not sure exactly when but it was roughly the night before so 22-26 hours ago? There's no other level that requires 15k gold right?

[obsidian kite]

hey. I try to purchase the new lucky bags but can't, I keep getting this OR-RWE-03 error.

[sterile salmon]

So to who should I wrote after buying Battlepass 2 times? So the first time it showed me the bug and canceled my purchase of it but money was already sent from my bank account and had to buy it second time.

[arctic parcel]

patch download is so slow i can load youtube/other things fast but not this

[vast quartz]

please contact us at [e-mail], our support staff will be happy to assist you

[sterile salmon]

Thank you

[ripe haven]

Hi, I'm been trying to purchase Cruise pass but the purchase screen show Item unavailable in your country for my Visa card, which I used just fine in the last Cruise pass purchase. Apparently any other purchase like Lucky box would show this issue too, and I notice this happens after today's update. My current region is Vietnam. Anyone know what problem this is?

[vapid valley]

Hello, I like to report bug in text in Siren Ops META fight summary [think is Japaneses, should be English] - Server : Sandy :

[carmine hedge]

from webpage?

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[zinc adder]

I have the same issue, I play the english version of the game and now im located in Japan but before the update I could purchase things the regularly but now it just say item unavailable in your country

[sharp prairie]

All units freeze mid battle, buttons like pause still work and I also still get the occasional skill popup but the battle never ends, this happens to me like every 4-5 battles, any idea what it could be?

[crude cradle]

I have also been having this issue for 3-4 weeks. I've tried many different devices and emulators (+emulator versions) to no avail.

[knotty comet]

Hello how to fix unknown error

[gloomy carbon]

Somehow this is my entire dock lol

Oh I just needed to restart the game

But was a weird glitch

[sharp shale]

if it's unknown error:-1, sign in to one of your binds on the left side of the title menu

[knotty comet]

Thanks

[light epoch]

So, I have Twitter bound to my main account. I downloaded AL on bluestacks on my laptop and used twitter to sign it. But instead of logging into my main I go to tutorial screen. And then when I tried to log into twitter on my main account it directs me to the other account on the tutorial screen. Managed to log back into my acc using apple sign in but I want to know how to log into my main on bluestacks

Same issue with my binding to yostar. I bound my acc also to FB but my account got suspended for some reason years ago and I can’t use it

[subtle idol]

I got to see this beginners tuto when I opened my game today. This occurs in both Amagi and Avrora server which I play. What is this happening? Did my data get erased?

[outer herald]

@subtle idol did you do any of this at all for your account?

[subtle idol]

I am playing since NJ event had 2 days to end. So my Avrora server is commander 62 lvl. Amagi server created a few week ago so it's lvl 16. I play with facebook login and didn't uninstall or do anything

Yesterday I played till midnight and then closed the app and slept. Today now at morning, all are gone :(

[sinful yoke]

have you tried logging into facebook?

make sure you're logging into the right server

[subtle idol]

Ofc. I never logged out and Amagi and Avrora are the only 2 I play. I recently tried logging fb again but this tuto came after I logged in

That's why I took the ss and showed it here because why this tuto showed up after my fb login and connecting to right server that I play

Thx for the quick response. I went to app info->clear data. After clearing data it installed the extra internal 5GB again and now it worked

Maybe something wrong with Android 12?

[outer herald]

It could of been you needed to clear your cache

[subtle idol]

I think so lol. But after I cleared cache, it works as it should. It's so strange that after having so much space I have to suffer and face problems 🤣🤣🤣

[ivory jasper]

Hey guys ,an JP player here, need help for getting an account back since my Twitter got suspended and I kinda forget my password on Id since it was random when u generate , I only remember the ID

[outer herald]

This is more for the EN servers though, but you can try one of the other AL communities in the #international-port to see if they can help in any way. Unless did you mean to say that you are from JP but play on the EN server?

[sinful yoke]

you can ask for help to get CS email in our friend server written in #welcome

[storm steeple]

So i buy sack of gems and google already confirmed it and send me the receipt of the purchase but i didn't receive it in azur lane due to connection error

Does anyone know how to deal with this problem?

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[storm steeple]

It's already been fixed anyway thank you maybe i can use that for next time I'm facing the same problem

[outer herald]

Yes, it's in case it does happen again.

As well as if items you had go missing too, or any other oddity that may or may not occur

[sleek prawn]

I bought some gems, it said to wait due to a network connection error, I moved to a place with great connection, and they still haven’t come in

Is there a button somewhere that can force the game to try again?

[outer herald]

Worst case if you're still having a issue, check the post the Niimi bot has above.

[sleek prawn]

Did you just wait and they eventually came?

[storm steeple]

I buy it again and it say "item already purchase" and then it does came back

Try emailing the cs first then try it after 30 min or so

[sleek prawn]

Like you just went through the process of purchasing again, and it stopped you saying it’s already purchased?

[storm steeple]

Yeah

[sleek prawn]

Lemme try that

Uh no it just bought a second pack

Great

[storm steeple]

Did you try contacting the cs?

[sleek prawn]

Yea but now I just gotta tell them to refund one of those purchases

[shut nebula]

so the rental l2d skin for vanguard is still broken, any fixes yet?

[sleek prawn]

How long does it take Yostar support to respond?

[sharp crest]

psst check game news

[sleek prawn]

[meager cave]

I bought both of the new packs that came with a free skin, my money was taken but I never received the packs

[sinful yoke]

contact support for help

[velvet egret]

Do you guys know how to stop pop ups??
Its annoying that it always messes with my gameplay

(Pretty sure the cause is outside of AL)

[violet raptor]

Pamiat's comment section appeared like this

[subtle turret]

all russian ships have had their comments purged because of a certain event happening currently

[violet raptor]

Oh ok

[inner helm]

I'm also having the issue where i can't buy anything in game due to it saying "item unavailable in your country"

[austere blaze]

Loading, loading, loading
Login data expired
Loading, loading, loading
Fatal error

Could you fix whatever issue you patched in recently? I've never had problems and now I'm constantly getting logged out or the game is unstable with constant loading manjuus

[light seal]

I get an error when trying to bind my email. it says access token failed code: 100140

[light seal]

so I fixed it by changing servers

[tender tinsel]

This is EN server

[ripe haven]

Apparently this happens to other games' in-app purchase too (I tested on Girl Cafe Gun and it happened there too). But somehow buying premium games/apps on Play Store is still fine to use my Visa card. Must be region problem.

[charred root]

My game keeps crashing before the starting splash screen cam even load, so asset fixing isn't possible. I also uninstalled/reinstalled, erased the cache, and everything. Still not working. It started being like this yesterday morning (EST) when it was fine the day before (when new patch was released). Is this perhaps an android 12 problem? I don't see anyone else getting this issue...

[lunar socket]

I'm not getting the Event missions for max limit Repulse, Renown, Sheffield and Warspite. They are all limit "broke" and they are surviving the battles in A2, A3, B2, and B3 but I'm not seeing the counter go up.

[limpid phoenix]

why my account was banned? I didn't do anything

[kindred heath]

Hi i just buy 30 trade license but i didn't get it in the game (ios)

[sinful yoke]

please contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[kindred heath]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

Hi, you corporation banned my account, please help me. On 06/05/2022 is my birthday and this situation is very bad. Please. 😩

[carmine hedge]

I don't now the problem, but yesterday I'm playing very happy and now in the morning, going to my work, I did see it, a message that say than my account was banned.

My user is feifher, server lexington, level 78, id 1065566244249877, asociated with facebook account. Help me please. I want pay for more content but now I'm desesperated.

[lyric lodge]

Only support can help you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[foggy sleet]

Hi i was wondering where to find my user id, i found out i was banned for no reason given so i was emailing support but i don't know my user id so i was wondering where to find it. Thanks

[spark cosmos]

Not a bug, but something very odd I just encountered. I got an in-game pop-up text (the same kind of pop-up text you get when you collect coins, oil or EXP data packs) saying: "free gems at ..... cosplay....." (couldn't read the rest, but I think it was pointing me to some website or something) and then a minute later "There are no free gems :/ ". I'm just very confused

[upper iris]

yes, I got the above message too

https://cdn.discordapp.com/attachments/528197562998718474/982424396570456114/Screenshot_20220603-1611082.png

I blurred the link because it's a site for some mod which I'm absolutely sure is not endorsed by Yostar

and just to be clear, I do not run any kind of third party software, and I downloaded the APK from the Google Play store

other people in Sandy were reporting it in #al-general but the mods are just calling us trolls

you can get on the game right now and see people talking about it in chat (if you're on Sandy server)

[spark cosmos]

I'm also on Sandy and I'm absolutely serious about this actually happening

[wispy dew]

I’m getting this message when finishing commissions on iOS:

goes to this discord

[upper iris]

are you Sandy as well?

[wispy dew]

I’m on Amagi

[rain sequoia]

I got invite as well

On washington btw

Android

[near elm]

Ok so a few people got similar messages, around the same time as well? that's a bit concerning

[fleet raptor]

A few times on Sandy, said they’re not official.

[paper lily]

On Lexington here reporting the same situation

[spark cosmos]

Yeah, don't click or join the discord link. Might be self-explanatory

They're aware of the issue

[fleet raptor]

Show’s over

[sly trellis]

i'm kinda scared lol

they are reassuring that our accounts is safe

not so sure about that tho

[sinful yoke]

this is #tech-support

wait until staff give an official statement to be reassured

[sly trellis]

sure, thanks Kawaakari

[leaden torrent]

is there a way of installing the game through an APK for people who don't have google play?

[sinful yoke]

yes, you can download qooapp or apkpure

[leaden torrent]

aight thanks

[sick dagger]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[silent heath]

Got ur and that shit appeared

Its vanguard

But uhh

Ye

[wet blaze]

I'm stuck in this screen for hours although my wifi works very good

[tropic topaz]

I tried to link my account to yostar and used my gmail, said it was already linked to another account. But when I log out and try to log in to said account it gives me error. Anyone knows why? I had an account nearly 2 years ago so when I decided to come back I tried logging on my old account and couldn't so I started the new one and I'm already quite advanced but I'm still curious as to why I can't log onto the old one

[cyan junco]

Guys why this not work I removed Essex from excersize fleet and replace main but now it still don’t work

[grave meadow]

Someone I know IRL also has the messages popping up in the middle of combat

[edgy saffron]

oh it’s still going

[frozen ocean]

Chat is disabled in game from what i see

[sinful yoke]

We are aware of the issues server is experiencing from individuals hacking and abusing the notice function in game. These notices are NOT from devs and are from indivuals hacking the game. We suggest binding your account to Yo-star, you can find info in pins.

Your account is not in danger! The messages may contain links that will lead you to dangerous websites such as IP grabbing, viruses, and stealing other information. Please do not go to these websites. The notices are flashing insensitive and harmful messages, if you are likely to be offended by these messages or hurt, we suggest not playing until the issue is solved!

If you are experiencing other issues or have questions like binding, please send me a DM and I will get to you as fast as I can.
#server-news #game-news

[stiff depot]

/lockdown

[carmine hedge]

tech-support got locked down.

[misty crow]

/lockdown

[carmine hedge]

tech-support lockdown got lifted.

[final glacier]

Do i still get the 2x gems if i recharge from a 3rd party website?

[versed wharf]

you would probably just get your account info stolen

[sinful yoke]

we dont condone third party purchases

[wind raft]

Hello <@&472236072743600148> , i I have paid for the FAIR WINDS CRUISE PASS package ($10) but after paying the package is still in the store and has not been purchased. Please help me check it.

[sinful yoke]

do not ping the whole role

[stray coral]

[sinful yoke]

unless you see an immediete emergency of someone raiding server, do not

[stray coral]

Well you're here anyways so, do help em out

[sinful yoke]

you can get support by emailing customer support [e-mail] please allow up to 2-4 business days for the issue to be resolved

not like you would anyways

[wind raft]

What do I have to prepare to email?

[sinful yoke]

for starters, username, server, uid, and screenshot of receipt

if they need anything additional, they will ask

[wind raft]

ok thanks you

[rancid charm]

Hello, I would like to ask, how quick can CS be when it comes to finding my old account-

The one with Indy secretary is my old account (like, 2018 old)

[sinful yoke]

it will be 2-4 business fays theyre on break

[rancid charm]

Oh...

[devout spruce]

Hello, I recently bought the chest of gems for 39,99€ but when I looked at it in my payment history it actually had cost me 40,99€ and I would like to know what happened.

[regal wolf]

how to fix this??

[mighty seal]

Obtain stable internet access

[regal wolf]

so like no no to wifi?

[native trellis]

google play download stuck at 99%

[outer herald]

If it's through the Play Store then that is normal, since they are the ones who really set the price. Since in the US the $39.99 one is $40.99 apparently. Also, the weekly pass for $7.99 shows up at $7.49 a while back too.

[devout spruce]

ah ok
thanks

[wooden hinge]

can i somehow change my google account for azur lane?

[sharp shale]

uh sure? your google account isn't linked to your azur lane account

[fallen drum]

To make sure when I send the email it take 3-5 business days for them to most likely respond or see it correct?

[carmine hedge]

nvm got it

[sinful yoke]

yes as they are on a short break

[fallen drum]

I thought it was because they deal with a bunch of idiots but that works

[sinful yoke]

I wont say you're not wrong either

[white vessel]

Where can i report a certain content for potential copyright

[mild crypt]

hi

[brisk nymph]

@sinful yoke they need help on JP version of the game

[mild crypt]

Hello, I'm stuck on this page and my internet is normal. Is there a solution?

no update list

Reinstall doesn't work.

Internet can load other games normally.

[sinful yoke]

you can try using a VPN

[mild crypt]

connect successfully I turn it on and off. Now the game can be played normally. Thanks.

[steady socket]

I need help I am trying to get on my account David that level 70 I believe it was on the server washton

I tried all my Facebooks that I would of been log onto it I brought the level 70 level booster pack

[granite pumice]

Hello, I've been trying to purchase a trade license for the past 2 days but I'm having an error on my payment method "Item unavailable in your country". Is this something that is going to get fixed or is it gg for me?

[agile plover]

Is the size total 10gb on global server?

[edgy gust]

does anyone know if it is possible to buy the fair winds cruise pass twice? I was charged 2 times by apple and they are refusing refunds

[shrewd depot]

Is it possible that the new oath skins haven't been added to the game yet, since I can't see them

[unkempt root]

Hi Guys can this phone spec run Azur Lane?

[lyric lodge]

Check your date. Is it before June 9th?

[shrewd depot]

Is that the release date? Because I could find it anywhere🤔

[sharp shale]

if its the 3gb ram version it should be able to run azur lane

[unkempt root]

yes i have 3gb ram but only 2gb left of the ram due to background apps... am i still able to play AL?

[sharp shale]

it'll be very laggy

you can try closing or limiting background proccesses

[soft hawk]

I'm able to run AL on my old 2GB ram phone (but it crashes for me sometimes) so I guess you should be able to.

[unkempt root]

ok got it thanks you two

[soft hawk]

But fights with too many bullets can be really slow, or just game will crash during them.

[vagrant sigil]

every time i try to open the game it crashes

i go press to start then it dies

[lyric rampart]

ok so I'm not the only

what device do you have

because it's clearly a game problem

[sinful yoke]

try using a vpn @lyric rampart @wet blaze

[zenith bolt]

Does anyone know if I can unbind my deleted Twitter account and bind a new one?

[wispy berry]

you need to bind a secondary method before you can remove your first method

[zenith bolt]

Does yostar account work?

[wispy berry]

yes, if you have either other acct set up the twitter button will show this instead

[wispy berry]

uhhh, i just checked and realized it makes you verify your twitter to unbind, contact support instead, see pins #tech-support message

Still a good idea to set up a 2nd binding before contacting support for safety reasons though

[zenith bolt]

Thanks 👍

[zenith bolt]

So you know how good the email support is by chance?

[wispy berry]

typically around a 3 business days from what ive heard. it depends on week to week workload though

[edgy night]

I missclicked and bought wrong skin accidentally, who should I contact to get it fixed 😓

[brave rune]

I've been dcing like crazy every few minutes, this has been happening a lot since this event started. What's going on

[ocean granite]

Why can't I download azur lane on Android in Vietnam? Is it banned in Vietnam?

[glossy spoke]

I made an account back in 2018 and had it bound to my Twitter but now it's just gone?

[hybrid yarrow]

For some reason I'm not getting notifications until I launch the game an then the game is like "Oh yeah stuff finished"

[winter monolith]

App is most likely put to sleep, set it to never sleep (happen to me before)

[void thorn]

If you're using the newest Samsung phones (i.e. S22 gen), AL notifications don't play nice with it for whatever reason. I use an S22 and notifications really only come through as they should while I'm playing the game. If I have the screen off, or if I'm in another app, notifications will either come in very late or won't come in at all until I'm back on AL.

[outer lava]

I logged out of my account so I could log in on another device, but when I tried to connect using Apple, I ended up being signed into someone else's account. Not just a new account, but like an account that's level 80 and has multiple oathed ships and stuff. I tried to log out and go back into my account, but I only end up at that account now. Anything I can do to fix this?

[sinful yoke]

there are no skin refunds unfortunately

@outer lava contact customer support through email [e-mail] and see if they can solve whats going on
I also suggest using multiple binds in the future, notably yostar as well (email)

[dusky wedge]

How long is the cool down? I accidently canceled during the purchase

[lusty dome]

no idea if this belongs here but twitter locked down my twitter account that was connected to my azur lane acc because apparently it was made before I turned 13. (I am almost 19 now). Is there any way to gain my AL acc back? I have proof of multiple payments made in AL, have multiple screenshots of the account itself and friends who have seen me use that account. So is there ANY way for my account to be transfered to a yostar acc instead? Who do I have to contact?

[sinful yoke]

you have to contact customer support

[green mason]

How can I play with mobile data?

[long frost]

Hello. I bought a battle pass, the payment went through, but it was not activated. It's been 5 days now, what needs to be done to resolve this situation.

[eternal vault]

WA

[lyric rampart]

Worked ty figured but i don't get why i had just after that update and with that connection

[whole turtle]

So my dumbass linked azur lane to my school email when I first started playing 3yrs ago? And now since I graduated they deactivated the google acc which I registered my yostar account to, and I can't even login cuz the verification won't come to the email

Is there a way I can save my acc...

[sinful yoke]

contact customer support for account recovery

[sinful yoke]

you need to contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

email (or alternative) above

[orchid flame]

hello, i lost all access to fb account bc it's need verification via e-mail and the email already erased by yahoo, is it possible to unbind it by contacting cs? i already binded it to twitter for now.

[silk vault]

I am getting an "Unknown Error:-1" when I press the start screen. Anybody else got the same issue? I repaired the assets and nothing seems to be wrong with them.

[sinful yoke]

login with your binds on the left

[silk vault]

Thank you, that was indeed the issue!

It would be helpful if the error message read "please login with your account" or something though, the -1 is not very informative.

[minor shale]

I can unbind Twitter but why can't i unbind my e-mail? Help

[sinful yoke]

because its a yostar account

[spice moss]

I want to limit break my Vanguard, I have a second Vanguard - not locked and level 1. When I try to limit break my first one (level 95) it doesn't show the second Vanguard at all even if I hit the locked and >1 off and on. Quick Select also just comes back with "Not enough items" any clue wtf is going on

[sinful dew]

I have no idea where to put this nor what the actual issue is.

I haven't played in a while, but wanted to play, so I went to update the app, but about half way through it would stop and say "download failed" and say either close or retry. I retry and it never works. I restarted my phone, no dice. I then deleted the app, but now I can't do anything about Azur Lane. I tap the download button, and either it will either do nothing or it will as me if I want to download Azur Lane over cellular or later on wifi. (I am on wifi) All my other apps work, the App Store works with all other apps, allowing me to update other apps and download new ones, but not Azur Lane.

I have an up to date iPhone 11.
I am at home and connected to wifi, with a strong connection.
I am logged in on my appstore, and all other apps are working.
I have enough storage on my phone.
I have restarted my phone multiple times.

Help. @sinful yoke

[sinful yoke]

you'll want to contact itunes, make sure your iOS version is supported as well

[sinful dew]

It is supported.

I thought to put it here since it's ONLY Azur Lane.

[spice moss]

@sinful yoke sorry for the tag but any idea about my one boss

[sinful yoke]

make sure shes not in any fleets that you may have autofilled

[spice moss]

she is not

[vivid goblet]

Restart again try Use click your can quick select..

[spice moss]

Actually i think i know what it might be

[vivid goblet]

Just restart

[spice moss]

Shes on a guild operation, im dumb af

[vivid goblet]

[ocean vault]

Hi. I wonder can i unbind Yostar account?

I'm have already send an email to AL CS but they have not reply.

[sinful yoke]

you will need to wait for them

[ocean vault]

ok tnx

[hollow mortar]

Ok so,i had an account that was linked to an email that was deleted,how to i reclaim my account?

[oak briar]

I cannot login in my account email facebook twitter it said login successful but but it disconnects halfway. My user name is Dawin23

[haughty kite]

I am returning to AL and not having luck recovering my account. I still show up on friend's list so the account exists. Pretty sure it was bound. any help?

[high stag]

So what are the CPU requirments for this game?

I'm running into an issue where the game makes my phone restart when i open it.

I get to the part where it says loading, then my phone freezes, then it restarts.

[amber patrol]

i can't login with twitter, it says net::ERR_HTTP_RESPONSE_CODE_FAILURE

how to fix it?

[sturdy willow]

Is the mission bugged? It says clear d3 or b3 with Warsprite but my run doesn't count, I am using Warsprite Retrofit

[sharp shale]

Warspite has to be on the boss fleet

[lyric lodge]

And survive (they really really REALLY need to bring back their improved text they reverted one re-run with the old one confusing everyone, why they rewrote it in the first place)

[high stag]

Ok i found a really strange solution to the problem i had. I press the square on the bottom of my phone many times when the game is loading and it loads for some reason.

[candid mauve]

hello, i seem to just lost my account. Is there any way of fixing it?

[sinful yoke]

did you bind it?

[candid mauve]

no i didn’t

that’s why i’m stressing out rn

i signed in with apple

[sinful yoke]

signing in with apple would be a form of bind

[candid mauve]

i’ve sent an email to yostar, i’m hoping they could fix it

[sinful yoke]

okay you will likely need 2/3 business days to get the issue solved

[candid mauve]

right, thank you

[candid mauve]

ah, i think i might have linked a new acc and delinkes my previous one with the apple ID….

[tired kelp]

what happen?

[sinful yoke]

try re logging with your bind

[sinful yoke]

thats not possible

[tired kelp]

same

is it game error?

nvm server finally let me in

[median oxide]

Hi, I got a new phone yesterday, and AL is super buggy on it visually (Samsung Galaxy A03 2022)

Repair assets does nothing

[tired kelp]

ingame function havin error

the bullets & hp not moving btw

jst keep spawning more & more

[median oxide]

Known bug, just get out of the game

[tired kelp]

this thing shows up again

[hollow mortar]

Ok so,i had an account that was linked to an email that was deleted,how to i reclaim my account?

[sinful yoke]

you deleted the email?

[hollow mortar]

At the time(2 years ago) i messed something up and it happened.

[sinful yoke]

do you have access to the email account?

[hollow mortar]

i owned the account,i dont have access anymore.

[sinful yoke]

and the email was the only bind on your azur lane account right? like no facebook, twitter, etc

[hollow mortar]

I believe so.

[sinful yoke]

you will need to contact customer support for account recovery, do note it can be anywhere from 1-3 business days for a response right now

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

i have a question, can i transfer my data to other email that i alr have?

[sand mantle]

There any plan on optimizing AL…? Getting absurd….

[light citrus]

So, ever since the last maintenance / patch / update last week I've been unable to get into the game. I get Unknown Error:-1. I have a Note 9. Am I the only one having this issue? I've cleared the cache, restarted the phone, ect. All the basics. Nothing has worked. Any help would be appreciated. Thanks

[mortal nacelle]

log in with the bind on your left

[hollow mortar]

customer support needs me to find info,i do not have access to the account right now,how do i get it?

[signal grove]

It's 2022 i still wonder why aren't any mobile games with 20GB storage.

This mobile generation the minimum specs you can have is 128GB storage and 6GB Ram.

[hexed nacelle]

uh my phone broke so im using ld player to run it but where is the sign in for apple

[sinful yoke]

last I checked an android device isnt an apple device

[hexed nacelle]

uh my ldplayer broke so i had to reinstall and the apple sign in disappeared

on the version where i reinstalled

[lament wigeon]

game server broke

[sinful yoke]

not a bug restart your game

[high lantern]

What do i do with Unknown error -1?

Cant login

[sinful yoke]

login to your bind on the left

[sinful yoke]

your story flipped?

[hexed nacelle]

ok the full story is i had ld player set up before and i had azur lane and blue archive but the day before on my birthday my phone broke and so i could only play azur lane on ld player and today ld player broke and when i reinstalled it, I downloaded azur lane again and it didn't show up apple sign in but it doesnt matter now cuz i used my yostar account

[fleet pond]

Roons L2D skin is broken. She doesn’t move and doesn’t react to any tap anymore.

[shell shale]

The L2D skin of Roon doesn't work, no reaction, nothing

[sinful yoke]

this is #tech-support not #bug-reports

[north prawn]

Help!!! I can't login neither Facebook and Twitter and whenever I try to login using Twitter but I keep getting

[steep gale]

so, i just bought the l2d skin of roon but it doesn't move (it moves if i clicked around and that) i downloaded the files in settings, nothing, i clicked too in repair l2d but nothing it 's working

idk what to do at this point :S

[north prawn]

And I already binded my AL account with Twitter and Facebook

[sinful yoke]

so try logging in with facebook

[sinful yoke]

its a known bug

[steep gale]

ah ok, thank you

[merry crescent]

Had a declined purchase and I still got my gems.

[sharp finch]

Occasionally on bluestacks my game controls freeze in battle, my ships skills activate but do nothing, have to restart the game each game. Is it a performance issue?

Like this, game still running, background moving, but can't do nothing

[silver void]

i have this issue too

[sharp finch]

I think i found a solution

It's to turn off Hyper V on bluestacks

idk if it works yet tho

[silver void]

i have the issue on phone tho

[sharp finch]

weird

not me

[old rapids]

Hi guys, i have a problem and sorry for my Google Translate English, but my Roon Skin L2D doesnt work

[mortal nacelle]

known bug

[grizzled robin]

Is it just me, or does Repulse META only take ridiculously low amounts of DMG?

[mortal nacelle]

im pretty sure thats only because her level is very low rn. she just came out
she will take more dmg after leveling up a little

[grizzled robin]

No, I mean when fighting her in Ashes Showdown

[fresh pike]

Yea I have the same problem

[mortal nacelle]

i know, she just came out and you cant fight a higher level of her, you need to wait for that

[mortal nacelle]

known bug, will be fixed soon

[fresh pike]

Thanks for the quick response 🙂

[grizzled robin]

Let me explain what I mean: Low level versions of earlier META ships got immediately shredded by my preloaded torps (and they deal the amount of DMG they normally do). Repulse META however takes reduced DMG for some reason (and not just from torps, but from everything)

[mortal nacelle]

hmm well. your fleet either improved a lot since then, or the first few levels of repulse meta are actually weaker than they generally are. either way, no need to worry about this, really. im sure she will get more challenging really soon!

[floral ridge]

Game for me is stuck on "Checking for Updates", does anyone know how to solve this problem?

nvm fixed after restarting a few times

[tough pasture]

Vanguard L2D isn't working, it hasn't been since day one and I have no clue why

She just disappears

[fresh topaz]

I cant seem to buy anything, after playing since lunch and spend a lot on skins it says that i cant purchase because of my country can it be fixed??

launch*

[proven jay]

Anyone having receiving their notifs?

Or having trouble?

Oh nvm

Im receiving notifs mb

[livid topaz]

I'm suddenly getting "Item unavailable in your country", I've had a monthly pass for over 3 years, bought tons of bundles and never had this problem before.

[fresh topaz]

Im having the same issue

[light citrus]

It has taken a bit, but I have finally been able to get back into the game. Thank you for your assistance. I've never had an issue with this before.

[vital compass]

Henlo friends ,I wanted to ask a question regarding resetting secondary password, is providing "one"purchase receipt (with account info) enough for the support to reset it ? :3

[tall wind]

I don't know why is this happening to me right now first off it happens to my other application where we usually play now it's on my azur lane it says he's online but actually no I tried repair asset's but the bug doesn't go please help me with this I been paranoid my best friend online but doesn't sorry for disturbing busy people working in here

[silent pine]

Same problem here , only the background of the skin is shown , If I switch through secretaries when I get to Vanguard she flickers for a second then gone

[steel verge]

I bought a lvl 70 boost pack and I get this anytime I try to claim it. But I have a lot of space left in my gear depot

[sinful yoke]

you need more space open

about 30 more spaces

[steel verge]

[dense widget]

yo, anyone know how to fix this?

I was logging in just fine, until now. I've uninstalled and reinstalled but nothing works. And it's only for my emulator, my phone can get me in just fine

[scarlet island]

Not sure if this is the right place but is this the minimum amount of data or can I do something to reduce it? This much seems a bit excessive

[late lance]

I accidentally deleted the game

[ivory seal]

Oof

If you redownload it

[late lance]

I re-downloaded and finished tutorial and used the ingame customer support fuction

I gave all the info I could

I thought I just had to bind with Twitter once I re-download and choose the right server

Apparently not

I finished the tutorial already

And have the customer support all the info I could remember

How long does it usually take for a response btw?

And also should I switch h back to server where old account was?

Oh fuck I clicked the wrong server

got my stuff back

Idk of that's my fault or if Yostar are gods

[sick kindle]

Quick question, can I play both on android and iOS devices?

[carmine hedge]

i am binding my account to yostar but after entering the code, the game is perma-loading.... isit a bug? not sure if the account binding is done...

[sharp crest]

yes just remember to sign into the correct service (facebook, twitter, yostar) and into the same server

[merry crescent]

I got gems even though payment is still pending. Is it safe to use the gems?

[crisp briar]

Can i ask payment related question here?

[keen peak]

how to unblind yo-star account?

[tired pendant]

Hi can Yostar help in identifying where I binded my account?

I have receipts on purchases as well.

[gentle spoke]

customer support would be able to, yea

[e-mail]

[tidal stump]

Help ?

[tired pendant]

thanks stopped playing for 3 years and coming back.

[jade creek]

Hello, may I know why I didn't get any compensation mails for the 9th June maintenance yesterday?

The latest ones I got were from 1st June maintenance

[cinder hemlock]

Stuck on checking for update ? Anyone else stuck

[jade creek]

Check internet connection?

Did u update the app?

[cinder hemlock]

App store isn't looking for update

[jade creek]

Restart?

[mossy barn]

game???

[timber echo]

Question: I crafted one of the yellow special equipments for BBs but none of my bbs can actually equip it

fml... found it... only equipable by arizona... if only i had known before.. 20k thrown out the window. FFFFFFFFFFF

[hybrid yarrow]

The game has soft crashed on me three times today. Anyone else having this?

Each time has been during a sortie.

[hexed sinew]

Agir’s maid skin seems to have a weird jump after the log-in animation, think this is due to the animation change made to her skin

[lime grove]

thanks

[mellow peak]

Hi there, I just had a quick question. I sent an email to the CS line last week on June 2nd. I bought the Fair Winds Cruise Pass but it did not unlock in game. I attached in the email my receipt and gave the relevant information but have not heard back. Should I send a follow-up email in the same thread or send a new one? Thank you.

[warm sonnet]

after the maintenance i can't top up in game anymore but i was able to before that

[dull pumice]

My opsi coords keeps resetting when I leave for the main lobby

[carmine hedge]

help, I played azur lane for a long time, then decided to rest for a month, I go back through facebook, but there is no account, training has started again, what should I do?

[sinful yoke]

make sure you’re logging into the right server

[sinful yoke]

june 2nd to june 5th they were on vacation, please give them some extra time
it is currently the weekend, the earliest you can expect a response is monday

[carmine hedge]

I'm sure I'm going to that

[void thorn]

Then try all of them.

As long as you're logged in through facebook, one of the servers will have your account.

[main tree]

Hello how to contact yostar because I wanna report about my failed purchase

[main tree]

@sinful yoke

||Sorry for the ping but someone told me to ping you for this||

[crisp briar]

I got the same problem as you and dont know how to fix

[sinful yoke]

you can email support for them to resolve it for you, [e-mail]

[main tree]

Thx

[carmine hedge]

that's the point, I log in via facebook but there is no my account on it

[wary oak]

Hello, after i contact cs support about unbind yostar account and filled data, how long usually cs respond me again?

[distant wigeon]

Hello, I got the bug in Operation Siren where I was not teleported to Liverpool after clearing all zones in Chapter 1. I can't get there. Repairing game did not help. How can it be resolved?

[sinful yoke]

have you try actually logging into all server, my account will not show up until logged in

[sinful yoke]

they got back from their vacation on the 5th, they should take around 2-5 business days to get to all emails right now

[wary oak]

Okay, thx

[undone goblet]

Hi, i was trying to log in to my account that i binded on my twitter but cant seem to access the account. Any tips?

[vital compass]

hello,i have a question ,is it possible for support to never unbind my yostar account if i ask them to never unbind it ? (to avoid getting my account hacked )

[carmine hedge]

Hello im having this problem i did everything i restard the my phone, game try diffrent intermet but im having the same problem and idk what to do.

[marsh badge]

so I'm trying to limit break one of my ships (Oyashio) (first pic) but i won't let me... i have enough unlocked bulins (second pic) but it won't let me select either of them when limit breaking just my locked bulin in the skin , any ideas?

the same problem occurs when i try to limit break little cheshire as well

[upbeat forge]

You probably sent those bulins to either guild operations or hard mode stages. Remove them from there and it should work I think :v

[marsh badge]

neither are in ops or hard mode

yeah im at a loss too, i think it may have something to do with them being the last of their rarity i have?

[flint creek]

How do I leave a guild?

[trail pumice]

Uh, i had my Twitter account bound to this account, it doesnt show up as bound anymore and appears this
Is there a way to unbound that account and bind it to this one again?

[dusk rain]

i lost my account, but i have the google payments to it, send help! ive tried logging in with several logins but none are it.

[white arch]

Hi i been wanting to play the game but it's not loading it keeps giving me a black screen i have waited over 20 minutes now and this is the second time this happend

[misty oracle]

cannot access this event, it was there after maint. but now when i click on the banner it takes me to Pledge of the Radiant Court tab

[void thorn]

Likely because you've already completed it, so it's gone.

[outer herald]

Yeah, apparently it was just one time rewards for it

[gentle spoke]

lobby > press the guild name top left > leave guild

[wary oak]

What does this mean?

[gentle spoke]

try emailing customer support:
[e-mail]
they'll ask you things like in game name, uid, level, you can tell them you made purchases.. i think oaths was one of them?
you just need to provide them with as much info as possible and they'll be able to restore your account hopefully

[wary oak]

Where should i screenshot?

[muted forum]

Does anyone know how to fix this L2D bug for bluestacks? I already updated the game for L2D assets and I also tried the 'repair' function which still hasn't worked.

[rich stump]

i'm not sure where i'm supposed to go for this, but i'm suddenly unable to buy anything in azur lane JP. i just completed a purchase a week or so ago, but now it is showing as "this item is not available in your country" when i try to buy anything from the shop

[flint creek]

thanks

[flint belfry]

Not sure if this is the right channel to ask but is there an option to change where the downloaded data is installed to in azur lane to help with storage management?

[left sphinx]

how do I change the email of my yostar account?

the email it's currently using doesn't work anymore by the way

[gentle spoke]

for yostar account you need to email cs ([e-mail]) to get it unbound

[left sphinx]

alright thanks

[hot rain]

Hey. I have a problem. I can't finish the chapter because of bug. It also prevents me from playing the event and exercises. And everything related to my fleet.

[soft hawk]

Have you tried restarting game? I mean like fully closing it before starting it again. Even restart phone if you must.

[rich cipher]

Hello. So i just repair my phone a few weeks ago and factory resets it. And today I installed AL again, and guess what. My binded account is gone. I already bind it to my fb, but when I login with the same fb, its gone. Nowhere to be found. Start from beginning. Anyone can help me?

I played AL Global btw

[hollow mortar]

it says i have 8.2k stars on the missions page,but it says i only have 7.2k on the shop page for the event

[upbeat finch]

make sure u choose the right server u log in

[upbeat finch]

u probably bought something in the shop that could be the only reason

[hollow mortar]

noted

[zinc adder]

Where you able to fix this? I am in the same boat. I suddenly cant purchase anything weven with cc.

[rich stump]

i don't have an account to try it with, the next best thing is to contact support

[steep wyvern]

I CANT LOGIN TO MY ACCOUNT

like i sent the verifcation code and it worked

but it sends me back to the tutorial!

[crisp briar]

Check server

[steep wyvern]

just try them till one works?

[steep wyvern]

THANK YOU

[vapid holly]

Most likely there's a law that prevents people from overseas making purchases on JP AL games on google play store that came in recently. I also have this issue on my android but I switched to my JP Apple account and it works fine

I believe that your payment method has to originate from JP to make purchases, but I could be wrong if someone can clarify this for me.

[tough birch]

Hello, I’m a returning player and I can’t seem to play on my old account that I used Facebook to login with. Any help in getting it back?

[sinful yoke]

make sure you're logging into the right server

[tough birch]

I’ve tried all available servers, they just keep sending me to the tutorial

[oblique drift]

How we know when we create the id when i forget

[knotty jetty]

Hi, may I ask if Visa purchase is available outside of China?

I get this trying to buy some gems

[long trellis]

Yo how can I keep my account logged in? Whenever I close azur lane , I have to log in again and again , which is kinda pain with Gmail

[lost delta]

I'm having the same issue but with azur lane jp, used to be able to buy gems now I get that same error

[trail pumice]

[loud acorn]

how big should the app be?

mines 9.87gb

[sharp shale]

nowadays it takes up a lot of storage, mine's currently sitting at 8.03GB

that's with a clean install and no voice/l2d downloaded

[narrow sparrow]

bruh, mine is at 8.44 w/ everything

[knotty jetty]

I'm playing on global server but idk why I have the problem 😅

[worn ravine]

Whenever i start strategic search, game softlock on this screen and i have to kill the app every time. Did someone have this kind of problem before ?

[abstract kettle]

Hello am currently been asking a question if you guys can delete an account via email access

Which i mean can you delete it via request?

[sinful yoke]

you can delete it in game in settings

[random coyote]

i'm having this issues frequently since yesterday, is it just me?

played other games it works fine

[void thorn]

If the transaction's still "Pending", that's more than likely why you don't have the gems in-game just yet. You may have to wait for it to go through.

[abstract kettle]

What do you mean by tha

that

like unbind accounts?

[sinful yoke]

you can delete your azur lane account without the assistance of CS

if you mean "delete your account" as in unbinding your yostar account (entirely different..) you will need to email customer support yes

[void thorn]

It really depends. Could take a couple of days. You could contact google and find out what's holding it up. I assume they could tell you why.

[abstract kettle]

What the heck is CS

[void thorn]

Customer Support.

[sinful yoke]

I said it in the second message

[abstract kettle]

Oh you mean customer support

So let me get this strait am i going to have to contact support to unbind my account if i do have an account or i don't

So which means they can't delete your data?

via gmail or email contact

[void thorn]

If you want to delete your account outright, you can do that in the game itself.

Settings > Account > Account Deletion at the very bottom.

[abstract kettle]

I don't see that

oh i saw it

Wait it says its due date

What happens if you request that data to delete on that day

will it delete?

[void thorn]

I would assume that your data would be deleted on that day, then. I'm not entirely sure since I can't see what you're seeing.

Not without risking getting my account nuked, at least.

[abstract kettle]

i,ll ask the tech support

Okay i investigated it and what i saw was that arknights has the same system as azur lane has

so if i delete it tomorrow it adds on

so no

[left sphinx]

so right now yostar games is asking me to either send messages from the email I'm trying to unbound or to get a screenshot of the email website page, the problem is that the reason why I'm trying to unbound my email from the yostar account is because the email got changed and does not work anymore, how do I respond to them?

[hot fractal]

Hi, wanted to play Azur Lane again after a year and a half, but my Character is gone even though I bound my Account through Yostar. How can I get it back? I even have a verification E-Mail and a purchase in the playstore.

[rare crow]

Check the server you're in, you might be in the wrong server

[hot fractal]

checked it already. no characters :/

[sinful yoke]

did you actually log into them?

[sinful yoke]

if theyre requiring that unfortunately it meansd you'll want to recover the email first

[left sphinx]

it's a school's email and there's no way to recover that

I'm also not in that school anymore and also on the other side of the country so guess I'll just create a twitter account if I want to bind my account with my phone

[hot fractal]

yh, im stupid. went through all servers and found my character. thank you :)

[silver tapir]

how to unbind facebook account that was locked? How do I send a ticket to customer support?

[worn dock]

Hi, I have a little problem, there are PR tasks in the Rookie tab and they are not being performed, will I need to write to technical support?

[lyric lodge]

Did you just finish PR1? Then you need to do PR1 again, it showing PR2 yet is the bug...

[worn dock]

I have never received awards from it, I already have a level of 70.

[fierce mulch]

i have gotten a new phone and whatever i try i just get p ushed into the tutorial level, my account is connected via yostar and facebook, i just logged in but it wont let me get to my account

[outer herald]

@fierce mulch did you do the second half with logging into your bound account? Also, did you check to make sure it was the correct server too? Since it defaults to the newest server, which is Amagi right now

[fierce mulch]

i will check again in a moment

[outer herald]

Yes if you login with your bind, check each server incase you don't remember which one your account was on. If it goes straight to your secretary then you are on that sever

[fierce mulch]

you are an absolute godsend, it was the amagi server jumping in. i had switched to sandy, then did the bind and it switched back, thank you so much

[carmine hedge]

just bought gems for 80 euros, still havent received them

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mystic crane]

For some reason my email to [e-mail] was blocked.

[deft pike]

Hey, so I tried downloading Azur Lane onto my phone, after the app finally decided to work with me (for the longest time it was stuck at 99% and then refusing to finish downloading) and installed, every time I hit play it briefly shows the developer logos (yongshi, manjuu, and yostar) and after fading out, presents me with a black screen with two grey borders on either side.

Even after waiting a while, the black screen does not change. Any ideas on how to fix this?

[deft pike]

Nevermind, I uninstalled and re-installed it, and it fixed the issue.

[brisk cedar]

Will I be banned for playing on a jailbroken phone? Asking because I just jailbroke to get a tether app.

[dim obsidian]

Is it normal for azure lane to be taking 10gb on mobile?

[fervent salmon]

Hi! How do I fix the "dock data synchronisation error"?

[reef fractal]

Hi, how can I purchase a lucky box? I'm in hong kong and tried using a VPN set to the US to buy it, but it still says item not available in country

[reef fractal]

ok nevermind, after shifting an alt account to japan, i was able to use my HK creditcard to buy stuff

[sinful yoke]

try relogging into your bind

[warm arch]

I just bought gems for $10 and still haven’t received them but when I emailed all the info I got a [e-mail] was blocked.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

you can get assistance in game as well

[abstract kettle]

hello its me again apprently my facebook account is no longer in use i wondering i can gmail support to remove it

My password is no longer in use

[plucky python]

You want to delete your facebook account?

[abstract kettle]

No i want it removed from my account

via gmail contact

[plucky python]

You want what removed from your account?

Your al account?

[abstract kettle]

facebook

I rather talk to tech support

[plucky python]

You want your facebook account to be permanently deleted from your gmail?

[abstract kettle]

NO I WANT IT REMOVED FROM MY AL ACCOUNT

I want to talk to support

[plucky python]

Cant you like unlink the facebook from the azur lane settings?

[abstract kettle]

no

my facebook is deleted

I want to talk to an actural tech support

Your not helping

[sinful yoke]

yes their email is [e-mail]

[undone flame]

Where do I go about not receiving a purchase?

[sinful yoke]

is the purchase still under “pending” when you look at its status?

[undone flame]

Do you mean on my bank app or in game somewhere?

[sinful yoke]

I believe through google play/itunes

[undone flame]

In "budget and history" in Google play the last thing was the trade licence earlier this month. The thing I was just trying to buy was the lucky box. The money has been taken marked as a pending payment on my bank app.

When I was paying a message did pop up saying "payment cancelled by user" but idk how that happened, especially since, again the money has been taken from my account.

I'll gibe it a try. Thank you.

[abstract kettle]

So you can contact them to remove it

[pallid sundial]

sry, can tech support help with google account bypass help?

[minor cedar]

https://cdn.discordapp.com/attachments/702201740153454603/986995270590038117/Screenshot_20220616-160622.jpg

why i get this error

[sinful yoke]

login to your bind on the left

[fluid pulsar]

hello, i did purchase trade license, apple billed me (waiting the bill) « backend payment failed » cause of a VISA verification (EU laws) before when i returned in the game , can a support tech her DM me to check the transaction, Ty.

[abstract kettle]

I asked a question last night about that

[fluid pulsar]

@sinful yoke sent a mail to cs.al etc. but i think they dont understand my problem of being billed w/o receiving the trade licence despite all my infos in the mail, billing screenshot proof (both apple who failed, and google which worked , hence i paid twice to get trade licence) … (got 4 differents mails from support with 4 differents inquiries for something simple to understand.. )

(going to sleep now in case 1am soon)

[restive marsh]

commission cant be claimed

[sharp crest]

did you try restarting the app

[mighty cosmos]

if your al is not updated on android does it stop giving notifs?

[sinful yoke]

you have 7 days

[sinful yoke]

android often gets missing notifications after updates

[spare peak]

is this like a permanent issue now on emulators having to constantly restart the app to "fix" the freezing issues

[low bluff]

icant start the event rerun

[void thorn]

Check your fleets. You probably have one ship in both of your fleets.

[native trellis]

random question. will turning on virtualisation on my CPU decrease fps on other games,

[stuck charm]

After the Update my game is in an Endless load crash restart cycle, does anyone have or had the same problem?

[rare jackal]

What happened with Kazakhstan cards? I cant buy gems and packs. It was available a few weeks ago

[chilly karma]

bugged?

[outer herald]

If she can only move one space at a time as a debuff then that's normal

[strange hatch]

you mean like this?

[strange hatch]

cos i’m wasting mucho oil every time i reload and try again and it’s getting rather annoying.. i’ve repaired assets 3 times it won’t load 12.1

[carmine hedge]

Does oppo a15 can transfer data from phone to sd card?

[loud acorn]

trying to sign in onto azur lane on bluestacks but when i try to open the game and sign in i just only have the option to bind accounts
do i have to play thru the tutorial on this new account and sign out to sign in

i feel like everytime i sign into a new device i stress out a bunch because signing in is kinda weird and im always afraid i messed up somewhere and all my data is lost

okay im kinda panicking now

i tried signing in with the email i always used (i can literally see past verification codes sent to this email) same server too and i get sent to the tutorial

wtf

im absolutely certain my account is binded since im literally signed into multiple devices, wtf is going on

i deleted al from my phone though

can someone help me im really worried i lost my account

[stoic egret]

Maybe you didn't choose the right server at log in

[loud acorn]

I'm almost certain I'm choosing the right one (sandy) I'm talking with AL support right now

Man this is stressing me out, just before I'm about to sleep too

[stuck charm]

No it was wile trying to start the game, but restarting my Phone fixed the problem.

[cobalt canopy]

if there anyway to whale if the country blocking the payment

[runic temple]

any known bug or solution about that ?

[slim charm]

Vpn

[cobalt canopy]

doesnt work iirc

[tribal drift]

Any update on payment process to bypass stupid google play pls

[stark coyote]

Please, remind me, what e-mail is for suggestions? I'd like to say something about the internet game shop.

[sinful yoke]

none

[sinful yoke]

have you tried using a vpn? im not sure if it will help unfortunately

[stark coyote]

No, I mean, this one https://yo-topup.com/page/shop/azurlane

That codapayments.com platfom doesn't let me pay, and their staff said they can't do anything at the moment.

[tribal drift]

Doesnt help since gp tracks account data.
AL needs independent transactions methods like Genshin, coz currently google play holds all transactions ways disregard payment method and thus can do whatever they want.

[stark coyote]

I just wanted to suggest other payment platform instead of codapayments. I'm playing other Chinese game, and they use other american platform, that can handle the payments from Russia, and I bet there are others platforms like that.

[tulip trench]

Ah I was just about the ask about the issue. It seems it hasnt been solved, also it only effects Yostar games I play a few other games that are not available in my country, but payment works fine on those. It seems google isn't responsible for it.

[tulip trench]

Unfortunately that dosnt help.

[solemn hound]

I’ve noticed that since the recent patch my phone has been getting pretty warm when playing, even just on the main menu. Anyone else have this problem? I’m on iPhone

[slow garnet]

Hello I am coming back to AL but it looks like my data is all gone? At the time I was playing the game my account was bonded with my Twitter account, I am on iOS, I haven’t changed my phone, I thought I used my primary email and I used the login on the game screen but I think I might have messed that up, but my Twitter still has the original permissions and bindings I did from awhile back

[sinful yoke]

make sure you're logging into the right server

[sinful yoke]

is your game on 60fps? I would also make sure to close all your other apps as well

[solemn hound]

Yea I’m on 60 FPS but that hasn’t been a problem in the past, just wondering if there was any optimization issues in the last patch or something

[slow garnet]

I forgot the server I used and it says no data on all the servers when I try to log on

[sinful yoke]

you need to login to all of them

[slow garnet]

So I have to do the opening story over and over?

[calm chasm]

Got error code 100230, stuck in infinite loading loop for 3 days straight now. Try everything: Restart game, check connection, restart phone, reinstall game. Nothing work

[nocturne kiln]

have u tried pressing the “hide” button in left corner?

i remember getting this error once and i think this is what i did

[calm chasm]

This is to show you the error code at the bottom of the debug screen

My problem is the infinite loading loop. Not the debug screen. I opened it to see whag error did I get

[nocturne kiln]

oh damn, my bad then

[bright dew]

So, I had to reset my phone to factory, now when i want to play Azur Lane i log in with my usual account and it wants me to start all over again. I tried every account and log in method but it constantly prompts me to start all over again.

[slow garnet]

But I only ever played on one server? Also all of them make me do the whole story intro

[sinful yoke]

and your account is in one of them

in that case, you didnt properly bind originally

[slow garnet]

My twitter still has AL permissions from when I linked it

[sinful yoke]

do you remember where you bound it in game?

[slow garnet]

Yes there’s a date let me get it

Azur Lane is operated by Yostar limited. A battleship girls game - in order to recapture the once glorious past, the major camps finally decided to unite and created the Azur Lane
You approved these app permissions on Saturday, September 8, 2018 at 7:28:21 AM GMT-07:00

I took a break from playing but now I decided to come back although if I don’t have my save it’s harder to restart because I had so much already

[sinful yoke]

I am asking if you remember where you bound it in game though

like what screen, because the approval could mean one of two things

and hopefully its the proper way to bind but account recovery is possible especially if you absolutely recall binding it but its not retrieving your data

[slow garnet]

At this time I do not recall what I did but I did it because I knew about the account recovery requirement

[slow garnet]

If I can’t get my account back then I’m just not coming back to the game

[bright dew]

I heard some contacted the Devs directly and got access that way which is ultimately what I will do, thought it was bound to my Google account but I guess not.

[calm chasm]

Got error code 100230, stuck in infinite loading loop for 4 days straight now. Try everything: Restart game, check connection, restart phone, reinstall game 4 times by now. Nothing work,
I'm using a Samsung Galaxy S20 FE, OS is Android 12.
Game version is 6.1.2.
Already contact Tech Support but still no reply

my screenshot of the debug screen to find out what error code I get so you can help me

[strange hatch]

is hms broken or sumthin? different map, same problem.. my jin usn and kms fleets load just fine but any time i use hms, it just sits at 99.9x% loading..

[naive smelt]

Hello, I have many problem

Game does not work properly

[umbral needle]

Hello, got a new device and am unable to login to twitter on the login screen. Galaxy S21 FE. My account has been previously bound to twitter. I get net::ERR_HTTP_RESPONSE_CODE_FAILURE.

[abstract kettle]

I asked a question about contacting support about removing my Facebook account via email?

[outer herald]

Did you try doing an asset repair to see if that works

[polar ivy]

Im unable to buy anything because "current api doesnt' support the request 200240"

[river saddle]

I've tried many many things to make it work but why's this

[fleet hare]

Today I deleted the data from azur lane without uninstalling the game, when I wanted to log in again with my yostar account it created a new account for me instead of logging in to the one I already had previously

[tulip trench]

Email them

[tulip trench]

I talked to Google support it's not googles fault this thing is handled and managed by the dev
It's not a restriction by Google of any sort cuz like I mentioned can still pay in other games that I dont have in my country... Now I know it yostar isn't responsible for providing bug fix for things that effect player outside the official region but it sure hurts

[snow frigate]

You can disable it using the hide button on the top left

[tulip trench]

I don't think that's the problem he is facing.
He is using the debug screen to point at the error code.

[small moat]

Everytime i try to sortie the main campaign or story nodes i get this message. How do I fix this

[white mantle]

Excuse me guys, is Akagi µ limited? Can I build her from special gacha? Thx

[trim crow]

I’ve been trying to contact support through email about resetting my secondary password, I received a response but was got nothing when sending them the requested details. I tried reaching out a few days later and was then blocked by the automated system. I would appreciate help, and don’t really know what else to try.

[lyric lodge]

#gameplay-help (or check the wiki)

[lethal iron]

Hello! I was wondering if you could help me. It's been a while since I've played and since updating I can't login to my old account. Unfortunately I do not believe I bound it to any Twitter or Facebook account. It would be a huge help if you can help me! I don't remember exactly my username but I do have receipts from previous gem purchases if that helps.

[sinful yoke]

do you remember the name and server?

[lethal iron]

Username should be Shiroyume or Shinoyume and I believe the server was Washington

[sinful yoke]

you can contact customer support for account recovery, make sure to take a screenshot of the receipts for them

their email is [e-mail]

[lethal iron]

Ah, will do. Thank you!

[jagged phoenix]

the app gets stuck forever in the launch screen, closing the app and starting it again doesn't help. Only happens on tablet, on smartphone it doesn't for some reason

[trim crow]

When I emailed them, trying to include a screenshot was denied as it was assumed to be a scam or virus

[trim crow]

I might as well put this here, but this is what I received after trying to email. And I have received no response on a different email. Which I sent on the 6/14

[severe pebble]

Same thing happens to me though on my phone

[brazen roost]

Will there be a fix with Memphis meta she still has no voice dialogue 😕??

[river saddle]

Same here but it's on my smartphone

Been two days

[jagged phoenix]

Ok seems to always happen when there is an update but for some reason either the app or the device have difficulties making the download work

[glad hollow]

I got a system error and don't understand why

[fluid sierra]

Woke up today to getting a failed hash file check. Tried reinstalling the game, tried loading a new Memu instance and installing fresh, but nothing's working. It gets stuck on a (seemingly random) file during installation; closing and launching again to try to restart the download just comes up with the failed check.

[vapid valley]

anyone know what is happening? i tried login in and it's always happen before 2 days ago there was no problem logging in, after that update and network always error, tried to Reinstall from Mumu emulator still same network Error and my connection is using ethernet cable, wifi connection also stable. Is there any hint to repair it?

[astral snow]

So how long does it take to resolve a unfulfilled gem purchase email? Tried to buy gems on my new iPad and Apple Pay barfed, took the money, but got no gems. I tried the chatbot but it has stopped responding so I sent an email to [e-mail] with the needed info.

[outer herald]

Depending on how high the volume is, it would usually take up to 1~2 business days

[astral snow]

Ok, thanks. :)

My first email bounced back as blocked, my second seemed to go through but didn't know how long to wait to send a other one in case it got eaten again.

[outer herald]

Yeah, you should of gotten an automated reply first to show it did go through

[astral snow]

I did not get one, so probably my emails are not going through for some reason

yep, looks like they detected my original email as spam and blocked my email address. will use a different one

yeah any email to their email address is getting denied as spam

am the AI chat bot just no longer responds to me

nevermind. went through finally on a new email address

[steep wyvern]

My game is stuck on loading on this page, i DONT want to uninstall again to fix it if i dont have too

[next granite]

perhaps net problem? or try to clean user cache?

[steep wyvern]

Cache didn't work and I don't think its net problems everything else is working fine

[strange hatch]

oh look, it’s broken again.. this last update really messed things up

[ripe echo]

I have noticed that my AL game has been restarted itself twice now today while been clearing maps

[daring quiver]

I can't start stage 3.3. Can someone help me? I restarted the game, uninstalled it and nothing worked

[primal bloom]

This is a hidden map but no way to get out.

[mortal nacelle]

@primal bloom press exit on the bottom right corner

[primal bloom]

yes I did, but this thing is definitely a bug right?

[mortal nacelle]

if you pressed the button but didnt get out of the map then yes it is a bug, try restarting the game.

[urban willow]

Will the "item unavailable in your country" problem in google play be fixed? I can't buy anything

[steep wyvern]

I'm still stuck on this screen and I can't fix it, will i have to reinstall the game again?

[sinful yoke]

try using a vpn

[void thorn]

If you haven't found a solution yet, check your fleets. You probably have one ship in two fleets.

[steep wyvern]

sorry was busy, it isn't working still

[steep wyvern]

i tried clearing storage also and nothing happened so i competly uninstalled

[steep wyvern]

yeah uninstalling the game fixed it

[daring quiver]

Yea, aparently that was the problem.

Thank you

[carmine hedge]

Um I am getting an error where it says "Item unavailable in your Country" for all my cards when trying to buy something in the game?

[normal ocean]

Hi, could you please send an email to us? The address is: [e-mail]

We will try our best to help

[tranquil parrot]

I have the same issue, can't purchase with PayPal it says not eligible now

[urban willow]

I have the same issue too

[final glacier]

Uh I accidentally bought oil with gems. I was eating, ran out of oils and not paying attention to the button when doing sortie so I accidentally bought it ☹️. Is there any chance i can refund the gems plss. I just wasted 50 gems

[last imp]

Why my AL crosswave have "no" sound at all, can someone help, my headset is fine but the game just have 0 sound at all, im confused, i just bought the game on steam, but when i played it, it just have no sound

Also when i turn up my volume up the game sound pop out, but just a "bbzzzzt" thing

[meager gate]

guys if i wanna get back to the game

whats the requirment for the ram now days...

and cpu i guess

[icy igloo]

My games stuck on a black screen and won’t load any suggestions

[sinful yoke]

about 4gb

[sinful yoke]

try using a vpn

[azure igloo]

Good day, can i ask for tech support?

[carmine hedge]

How you need help?

[azure igloo]

I bought online currency last night, it did deduct my ewallet but it didnt came, i have email confirmation on the purchase

[carmine hedge]

Hmmm

Contact paypal or whatever

?

Idk, did you do that?

I don't know much, but that's what I'd suggest

[azure igloo]

I did but they say wait for 2 days probably it will go back to may account or pushthru

[carmine hedge]

I mean

It probably won't go through until business hours

That's probably what it is

[azure igloo]

Kinda sad my gems

Thanks for the suggestion

[carmine hedge]

If it doesn't work, then uhh

Please don't kill me 😭

[azure igloo]

Hahaha like i can, can i ask support from customer support or this is customer support?

[lone lagoon]

I think I lost my account what can I do to retrieve it?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

does it say the purchase is pending still?

[median phoenix]

People here cannot buy items on JP Server as of now?

Except people who live in Japan iirc

[steel atlas]

check game settings

[idle roost]

I'm stuck on the loading screen and its keeps on saying something about being unable to get the new update and checking my network, I have restarted the game and my whole phone, I have connected and reconnected my wifi several times and all my other apps seem to be working , how do I get this thing fixed cuz its really getting on my nerves

[hot furnace]

Good morning, I tried connecting to my account, bind to google play, and it didn't work, then I tried connecting using twitter or yostar and it starts me on a new account. I'm kinda blocked now and I don't want to uninstall by fear of losing everything. Is there a way to recover my progress? (I did some purchases on the app so it might be the way to go?)

I'm on Sandy btw

[carmine hedge]

What do you mean by when it is bind to google play? When you log in make sure that you are in the correct sever. If nothing happens, email [e-mail] and ask them for account recovery.

[hot furnace]

well before it was logging me automatically now it doesn't

[carmine hedge]

Did you bind your account to either Facebook,Twitter or Yostar?

[hot furnace]

I though it was binded to twitter but seems not like it
Same with Yostar

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

I guess email [e-mail] and ask them for account recovery?

[hot furnace]

Thank You I'll try that

[mystic minnow]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mystic minnow]

Foxhound here is “exercising”, but I can’t find her and her fleet that she’s supposedly in. Can someone help me find my U-Chan Foxhound?

[sinful yoke]

make sure to check your hard mode fleets

[sinful yoke]

try using a VPN

[mystic minnow]

It’s not working…

[mystic minnow]

Note: I fixed it

[tulip trench]

From what I have noticed, this problem stems from the currency the final purchase is being processed in. Apps that are doing it in USD (for example) seem to be working just fine even outside the support region, whereas apps that are using local currency are not working.
I don't know if I should ping them in reply, so I won't be pinging them.

[olive lantern]

Try finding Azur Lane in your Google Play/ Appstore to see if it's there.

[lucid dust]

Is the a way to go over the azur lane 60 fps

Cuz my phone refresh rate 120 hertz

[mortal nacelle]

im afraid there is not an option for that

[fathom yarrow]

I'm playing on mobile android, my game has been crashing since this morning during sorties. It freezes and crashes

[manic orchid]

I Have Restarted my phone and the game multiple times buts still error

[median ledge]

Please don't ping an entire role next time

[true oak]

[median ledge]

Have you tried using a different connection?

[carmine hedge]

[true oak]

@manic orchid did you have your account binded with any of the other options on the left?

[manic orchid]

Nope My connection is doing fine YT, google it's doing fine

[manic orchid]

I Only binded it on Yostar

[true oak]

Have you checked your email for whatever code was sent to you?

[manic orchid]

Still no code

[true oak]

@sinful yoke any idea?

You can also email cs

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[manic orchid]

You guys have any other option to fix the issue I'm experiencing?

Is reinstall really necessary different account have different display though?

[sinful yoke]

@manic orchid reinstall

[manic orchid]

No other options aside from reinstall? I only have have less than 400MB bad I need to save it until July 1😩

[manic orchid]

Finally able to generate a code but after I click Confirm it again says Unknown Error: -1