tech-support

[vagrant osprey]

My phone is stuck in this loading screen, how can I solve this?

[carmine hedge]

Oooooh, ok, thanks

[sinful yoke]

please try using a VPN

[vagrant osprey]

doesn't work, currently redownloading the game.

I'm also using Bluestacks to play the game on another device and it works fine.

[zinc dagger]

idk how to unlock this help

[lyric lodge]

You already got it maxed out? (though it seems you can set your PR1 and PR3 catch-ups still)

[zinc dagger]

idk what is this but ill explore this PR xdd

[winter pasture]

Does anyone know how to fix Azur lane not being able to stream on discord?

[merry tinsel]

In the first extra story bit with compiler is Helen Meta supposed to be called male researcher?

[tidal stirrup]

you already maxed it 🤦‍♂️

[umbral ridge]

Who do i ask for help with account recovery?

[hardy radish]

Support ideally, tho, if you have not bound your account via Yoshtar, Facebook or Twitter and lost your account by uninstalling the app, your account is lost and cannot be recovered.

[arctic parcel]

how do i fix this?

nvm had to resign into store

[viral sluice]

How to fix this? I've tried rebooting and relogging to no gain

I need my Chicago, long island and San Diego for my fleet since they're strongest in firepower rn

[abstract kettle]

Oh crap I can’t remember

Can you guys delete data via email like gmail?

Am having a hard time trying to contact via Gmail

[ember kraken]

I would like to ask about one thing but I'm not sure if it goes against server rules so if any mod is avaiable and wouldn't mind talking through DM I'm thankful

[hardy radish]

Is it normal that the AL support team takes very long to answer you?
I have contacted them via Gmail 2 days ago with the intent to have my Yoshtar account's Email to be changed, because I logged out and can't log in again because lost access to my Email and cannot receive the verification code, the first message came instantly and the second one came yesterday morning very early, but after that no one replied again till now.
Any clues why that happened?

[halcyon field]

https://twitter.com/YostarGlobal/status/1519255041072267264?s=20&t=RlbG85_3xO3TL-3j5660uw

YostarGames (@YostarGlobal)

Important notice of the Labour Holiday office closure.
#Yostar

Likes

171

Twitter · Apr 27, 2022, 10:00 AM

[hardy radish]

Oh, I see, thanks

[halcyon field]

[sinful yoke]

can you clarify what you mean?

[astral flame]

The boss didn't show up. When will this bug be fixed?

[hardy radish]

Is it really a bug?, Sometimes when that happens it is fixed when I exit the game and start it up again

[true dome]

today i can´t login because of this error.

[arctic estuary]

Hello people do you know how i can do for recover my account

I have my ID but impossible to Connect with my e-mail

[sinful yoke]

login to your bind on the left

[sinful yoke]

are you trying to login with email?

[sweet elbow]

Game is lagging like mad ever since event started D: what do I do?

my server is aurora

[random trench]

so.. after you beat the final compiler on b3/d3 then have the cutscene fires and have a guild mission notification, the notification is stuck on screen. you cant play unless the popup is closed, but you cant close it. both the (x) and "got it" button are inoperable. the blue button can be tapped, but once you are in guild screen you will be stuck there - infinite manju jumping loading.

is this a known bug?

it can causes funny things like above. after you close the game and reload, the sortie is completed without defeating the flagship.

[blazing maple]

A'ight, regarding the 'Unknown Error: 1' that pops up for me time to time, any fixes? I've tried clearing the cache, restarting the phne, and asset repair, to no avail. I've gotten it a few times in the past with no explanation, and haven't ever found a fix or a reason as to why it happens.

[hardy radish]

Is there any way to see when I created my account that I want to recover because I lost access to it?
The support says that it is important, that I provide these data in as much detail as possible, but I only know it was sometime in 2020.
Should I just tell them that I don't know it more accurately?

[sinful yoke]

yep

[lost fjord]

@sinful yoke zara L2D skin has a bug where it doesn't appear and is stuck loading

[sinful yoke]

have you tried repairing l2d files?

[lost fjord]

problem solved thank you

[sullen creek]

do we have API to export players status?

[dark girder]

Hello tech- support

I accidently bought the wrong pack on the game (instant 70lvl) instead of another i m lvl80 btw can you help please

[fringe condor]

is there any way to "restore" an account when the email that i used on it no longer exists?

[lean breach]

Who do I contact to try and get my account back?

[abstract kettle]

I mean like deleting account by contacting you by email

[icy tinsel]

now HOW MUCH GB THIS GAME? PREVIOUSLY NOT THIS MUCH :l

screen shot before disaster :l

[sharp crest]

there was a relatively recent update to the code/overhaul(?) they made to optimize things (i think that was the reason)

[icy tinsel]

if i reinstall the game will that help?

pain 😦

[livid mirage]

anyone know why my sea backgrounds looks different?

[outer herald]

As of now it's up to 10GB

[icy tinsel]

ddamn my phone :l

😔

ill back playing this game after new phone :l

[stone sail]

Is there some sort of PC port for Azur lane?

Would be nice to play this on my laptop

[lyric lodge]

Login to your bind on the left

[sharp shale]

no but you can run an emulator like bluestacks

[blazing maple]

That did it...what causes that issue?

[tulip reef]

Can anyone tell me how much RAM i need on my mobile to be able to smoothly run AL?

[sharp shale]

3gb

[tulip reef]

Thank you

[carmine hedge]

Any help

[lost garden]

uh.. i got false advertisement on ggplay... can i request for a refund

got a giftcard said reduce all payment on ggplay and apply when pay

but somehow the game wasnt on my country ggplay, but i can still make a payment, and somehow the giftcard didnt apply

and yeah.. the thing i bought was the cruiser pass and havent touch it

[icy tinsel]

how much gb if i didn't download l2d and voice

[icy tinsel]

restart the game?

[lost garden]

nvm

sigh

[winter pasture]

Does anyone have problesm streaming azur lane on discord? anyone know how to fix this on IOS?

[patent heart]

I cashed in my event points for Seydlitz and it says I got her, but she was not given to me- she's not in my dock, her charicter entry was not filled in... I just want her if I spent the points heh

NVM She appeared on reload

[uneven ore]

Hello i just bought commander level pack (up to lvl 70), currently iam level 109. But i just wanna get the bullin item. Now i have the pack item on my mail but i cant open it, it says like this ..

I want a solution on that problem, thank you

[misty trout]

Hey my game don't run and stay on this screen.

[gray surge]

I'm looking to start playing again, but upon trying to login to my old account which I'm pretty sure I've linked to my facebook, I can't seem to find my account. After trying all types of login with multiple different emails I was unable to find my account. I remember a few specifics about my account, but nothing like UID. If I could get any help with possible recovery it would be much appreciated. I lost this account years ago, and have no way to login, but would rather not start from the beginning. I have contacted support already, just hoping to maybe find another way to get it back hopefully quicker.

[gentle spoke]

You need at least 87 open space in you depot, so you can collect all the gear from the box

[uneven ore]

Thank you, solved

[gray surge]

Problem Resolved

[sinful yoke]

[pliant sail]

I updated my game a few days ago but when i tried my preferred method of login it identified me as a beginner for some reason if i remember correctly i lick my game with either Gmail or Apple ID(logged in with Apple ID) i contacted customer support but they take for ever to respond (still waiting for a response) i check my server already(Guadalcanal) any ideas?

[pliant sail]

*Linked

[sinful yoke]

there is no server called guadalcanal, so double check you're logging into the right server @pliant sail

[pliant sail]

It’s a Taiwan server

[sinful yoke]

we cannot help with any other client, sorry

you will have to wait for tw support to be on

[compact oasis]

Notifications only popping up when opening the game

[mystic token]

Hey so uhm, I've been trying to launch the game the past two or so days, and every time I do it it just gets stuck on this screen. It was updated when the new event came out and it worked fine. Now tho it's stuck like this and won't work.

[sinful yoke]

your azur lane may be in sleep mode, double check your settings to make sure

[sinful yoke]

try using a vpn firstly

[mystic token]

It worked now, thank you. Never had to use one before lol

[obsidian ferry]

I just bought a commander level boost pack but it isn't letting me access it from my mail. it is saying I don't have enough slots in my gear depot even though there are 64 available slots. I also have available dock space

nevermind I removed another 40 slots and it worked

[misty trout]

any help?

[sinful yoke]

need 88

[sinful yoke]

please try a vpn

[random dome]

Can anyone explain why this happens, and how?

[sharp shale]

logmode, just click hide

[random dome]

i see

danke schön

[errant sierra]

new player here, auto search during clear mode turns itself off after ive tapped it once whilst running another clear. ive run about 3-4 clear mode runs after said tap but it turns itself off every time, how can i fix this?

[earnest willow]

Hi I'm using google translator because my english is not good, basically i started an account and logged in with my facebook and lost it trying to recover i gave up and created another one playing on the computer emulator i just wanted to play with this account on the phone but it doesn't matter when I try to log in with facebook / Yostar account it always starts an account from 0 and only in the emulator logs in smoothly

I think I'm supposedly logged into several accounts with the same facebook but the yostar account is only for this account that I want to play

[spice mist]

Hello,I'm getting the error 100222 while trying to log in through twitter.

[sand mantle]

Was the 10 book quick learn for skills thing a limited time event…?

[green rampart]

Yes

[sand mantle]

Ah. Ty, I tried looking for it in the patch notes and couldn’t find it

[finite bramble]

?

[errant sierra]

tryna log into game centre in nox, but get this msg, whats up w/ that

[sinful yoke]

double check you are logging into the right server

[mighty widget]

Hey can somebody help me I had a lot of good stuff on my guest account and I was pretty good at the game but I made a Yostar account and my progress reset

[sinful yoke]

did you make the account properly in settings?

or did you make it at the title screen?

[mighty widget]

title screen

sadly

[sinful yoke]

contact customer support for account recovery and note you accidentally overwrote your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mighty widget]

so i just email them saying that i accidentally overwrote my account? sorry for the questions

[sinful yoke]

yes

[fading wasp]

Is there any way to undo my purchased oil by crystals? Accidentally bought fuel for crystals, but wanted to save them for new skin

[sharp shale]

no

[light mango]

AL need Option - Turn off 18+ load screens

@developer dude

[outer herald]

[mossy sonnet]

Could the ocean texture be fixed?

I already did data repair

[sinful yoke]

its a known bug

[drifting ibex]

hi kawaa! it's been ages, hope youre doing well!

[sinful yoke]

hi fosizzle long time no see im doing well, how are you

[drifting ibex]

other than some life-related inconveniences, id say pretty okay.
glad to hear that you're trucking along just fine

[midnight lynx]

Before I start I am EN so excuse my inability to uh do my own research before asking this

But how do I recover an account that I think I deleted the twitter of

And that was the linked account

Been like almost 1 year since I touched the account

The AL account

I deleted the twitter I think

(Ping me pls)

[midnight lynx]

Help

Uhm

I know I’m dumb but pls

[sinful yoke]

you need to contact support @midnight lynx

[midnight lynx]

Like Yostar?

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

their email is listed above, or you can contact ingame

[midnight lynx]

Word thank you very much

[rancid shard]

help

[rancid shard]

hello? someone pls i need to login

[hollow copper]

AL is getting weaker in app switching? A lot of times it’ll restart itself instead of resuming my progress

[haughty plover]

Hi, I asked this question when the update was new but wanted to know it for sure before deleting the game. How much storage AL actually needs to take when you download EVERYTHING on IOS ? It is currently taking up 11.85GB of my storage and I desperately need storage.

[hot vessel]

Where do i go to email about a failed transaction

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[hot vessel]

Thanks

[urban temple]

I don't understand how to log-in on pc I linked my account from my phone to an apple account and a yostar account but whenever I try to log-in in the emulator with that same yostar account it's like it's brand new

[sinful yoke]

make sure you’re logging into the same server

[urban temple]

that was it thank you sorry for the dumb question

[rancid shard]

hi i still can't login

[weary hazel]

Just bought blood on gear box fro 2000 points and I don’t know where it is or if I even received it

[void wigeon]

How do I deal with this problem? It's been a day.

[brazen roost]

The app is giving alot of issues loading up and freezing and also just kicking me out mid gameing

[hexed bone]

Need help recovering my game account. Can I get a mercy help??

[austere tusk]

have you tried
depot->gear
and then skins are on top left

[austere tusk]

sure, i can probably help you if you had linked your account with Twitter or manjuu, you just need to login with that and you'll be done
if not, then idk

[hexed bone]

Well shit....

[austere tusk]

you still might recover it
but you'd need some sort of proof iirc
I wouldn't get my hopes up
but might as well wait for someone more knowledgeable to notice your message

[hexed bone]

Do ppl respond often here??

Just re-downloaded the game. So thats a starting guess.

[austere tusk]

they should

[gentle spoke]

you can contact cs

[hexed bone]

Cool beans. Thank you

[gentle spoke]

[e-mail]

they'd ask you things like ign, uid, level, if you made any purchases.. i think oaths was one of them?
you just need to provide them with as much info as possible

[hexed bone]

Well that'll be easy. Sweetness

[gentle spoke]

good luck

[smoky pasture]

uh I have the same problems again before, the game kept saying unable to retrieve latest version info, please check your internet connection and try again

[smoky pasture]

same issue it has been 3 days for me now

[hoary spear]

I don't know if this counts as tech support or not but I've been having this problem every so often where after 20 or so seconds my second fleet just flat out refuses to use their main/secondary guns. Torpedos and the like still work though, which i find rather odd. First fleet doesn't have this problem

[candid sleet]

So it seems I forgot to bind my account and I uninstalled and reinstalled the app and now it doesn't see my account anymore. Is there anything I can do or am I boned?

[sinful yoke]

contact support through email via [e-mail] for account recovery

[sinful yoke]

have you tried reinstalling yet?

[smoky pasture]

yeah and tried using vpn as well. didnt worked sadly

[jade locust]

yo

how can i unbind an email

in yostar ?

[sinful yoke]

@jade locust @smoky pasture you both unfortunately need to contact support through email at [e-mail]

[jade locust]

Thx i was looking for that email !

[smoky pasture]

uhh can your account get banned? If your account can be banned, how you will know your account is bad? Just asking though, I didn't do anything wrong

[sinful yoke]

it will tell you

[smoky pasture]

oh I see btw I'm already able to play the game, thanks for help

[haughty orchid]

my game is having a problem with the D3 map, it is not recognizing that I cleaned it 100%, this bug started about 1 hour ago, I can't use the High-Efficiency Combat Logistics Plan or farm in automatic

[golden echo]

Is it possible to transfer the game from one device to another? I just bought a new phone and I really don't want to download the whole 10 gigs again

I already tried transferring the data and obb folder from the old device and it doesn't seem to work. Probably due to hardware difference. So I cleared data anyway to see if I can download it

That only made it worse. The gane doesn't even load anymore. Here's the error from the log, whatever it means

[sinful yoke]

can you try reinstalling the game on the new device

we're not going to take a bug report for this, this is an issue from your own fault

[golden echo]

You mean from the playstore? It's gonna be the last resort as it usually means downloading 1.5gb upfront and then an additional 2gb after the download has already reached 100%

I've already tried installing just the apk and obb from the previous device. It doesn't work

[last fable]

I would like to report a Bug where Emden fires her skill 1 CL mode Barrage 3 seconds late every 20 seconds

[golden echo]

Ehh it's not a bug report. I'm just asking for options before I have to shell out a good chunk of my data re downloading the whole thing. This was supposed to be tech support hence my post

And saying it's my fault...most other games work just fine

[vocal juniper]

hay so i am having paymint problums

i live in Canada and my vpn is set to Canada and i ceep having i am tring to biy the chalice

i hav tried terning my vpn off and on and that is still not wherking

[prisma root]

Good afternoon, I have a problem. When I changed my phone, I downloaded Azur lane to a new phone, but for some reason the game hasnt seen my old account and has started a new game. I've started the game on my old phone (where the game was originally), and have tried to log in through the Youstar account, in the end I apparently made a mistake somewhere and the game started directing me to a new game there. Now I can't log in to my account in any way, and I'm afraid I've lost it. Is it possible to solve this problem? Thank you in advance

[sinful yoke]

do you know what server you play on?

[prisma root]

Yes, it was Amagi

[sinful yoke]

are you making sure to login to amagi?

[prisma root]

Yes. I then tried other servers, but a new game started everywhere

[timber python]

I get "unknown error:-1" , any way to fix it?

[junior bronze]

-1 moment

[misty gyro]

text issue when finishing meta boss

[sinful yoke]

relog into your bind on left

[sinful yoke]

read above

[sinful yoke]

did you bind your account in the settings or at the title screen?
it sounds like you never bound your account and accidentally rewrote over it

[junior bronze]

Tyvm so much friend

[sinful yoke]

please report to #bug-reports and @fair shell

[carmine hedge]

i bought some gems, it shows the completed transaction on paypal but i didnt get the gems. where can i get help with it ?

[vast quartz]

please contact our support staff at [e-mail], they will be happy to assist you

[carmine hedge]

All by E-Mail ? so no direct customer support with chat. correct?

[prisma root]

I'm afraid you're right. But is there really no way to return the account? It didn't disappear at all, did it?

[wind hatch]

Hello,
This issue started about two days ago but I can no longer use the recommended button for commissions for any commission. I have tried removing all teams from hard mode, and siren as possible, and restarted several times but have had no luck... I have more than enough ships to fit commission requirements

[carmine hedge]

So, my friend would like to install azur lane, but he is from Israel. He tried to install it but it doesn't install it, anyone knows the problem?

[sinful yoke]

I never said theres no way to recover it
contact support for account recovery [e-mail] is their email

[sinful yoke]

they should try to install from qooapp/apkpure

[chilly veldt]

im trying to install azur lane on a new phone and for some reason; it freezes then crashes when it reaches the login screen. currently tried clearing cache and uninstalling then reinstalling and neither fixed it. new phone is Samsung galaxy s22+. azur lane still works on my old phone just fine so im not sure why it wouldn't on the new phone.

[molten wedge]

Was planning on waiting until the newest update today to see if it was fixed, but does anyone’s water still look like this…? Like it’s got this terrible foggy mask with that straight diagonal divide across the middle…

Only started seeing this after Rondo

[ember pine]

I have two FB accounts (a old and new one, that I transitioned to over the years). My AL account is bound to the new FB account, but when I tried to recover my AL account on a new device, I accidentally logged into my old FB during the recovery process.

Now my new device only lets me try to bind to my old FB account. it won't let me try and re-log into using a different email. Any ideas? Already re-installed the game, and unlinked AL from my old FB account.

[hybrid stone]

Is there a way to download Azur lane on PC without using and android/iphone emulator like noxplayer. Like as a standalone executable. I dont really play a lot of mobile games as much as I used too

[sinful yoke]

windows 11 built in app player

[hybrid stone]

ah I see time to upgrade to windows 11

[gritty tide]

My game is stuck with checking for updates

[rare finch]

hello tech support my computer spontaneously combusted because i downloaded this game how call fire department

[prisma root]

Thank you very much for your help, I will write there

[dusk badger]

hi i just accidentally unbinded my account from facebook and i am unable to retrieve it what should i do

[unreal stream]

Having problem with purchase order, already provide Information in-game support but still no respon at all, any idea how much time the support to respon? Help please.....

[hard thistle]

I updated the game and I can't login to my account and my facebook unbinded

[grand shale]

Hi, i got a problem. i just started playing Azur Lane on Bluestacks, but because of some problem i had to delete the program. Can i just get the account back if i just have the nick?

[sinful yoke]

did you bind it?

[sinful yoke]

the game makes it impossible to unbind your bind
have you tried logging in?

[hard thistle]

yes

[sinful yoke]

what server do you play on?

[mint spire]

Hey, azur lane staff or anyone who can help me, I lost my account today, I was on the server "Amagi" and my name is "inhyuma" and after I purchased the "Trade License for 30days" it kept crashing my account, I have the receipts and everything. So I took it into my own hands and re-loggined and it wouldn't let me. I use a Facebook Binding, I guess that's the problem 🤷‍♂️ So basically my question is, Where & How can I get help for my situation?

[sinful yoke]

can you explain how it wont let you?

[mint spire]

Sorry for double post, i had a "Google play:Api service is unavailable" glitch so i tried to re-login to fix it. So logged out and I clicked the Facebook Login Option because i saw that i had it binded to my account before. & while trying to re-login, it loads nothing and takes me to the beginning of the game as if I never binded the account to my Facebook account. I double checked before I logged out because of course I don't want to lose my hard work so idk what to do at this point.

[sinful yoke]

what server did you play on?

[compact anvil]

Hi tech support staff so is there suppose to be a limit to the 10 speed ups for tactical class? Is there like a monthly limit to the speed ups? I know you get 10 free speedups a day. My tactical classroom stopped giving me 10 speed ups.

[sinful yoke]

if you read it, it said it an event
its over

[terse ice]

My ilustrious went from level 90 to level 70 is that a bug?

[native trellis]

game instantly crash after i load in. restarted everything i can restart

[opal nebula]

is there any way to keep the end of the current META fight from crashing your game?

[rough ledge]

I don't know if this question fits here but, can someone tell me if that supposed site that emulates AL is really safe? Or it's better avoid?

[native trellis]

never heared of a site that emulated AL

doesn't sound safe to me. running a game of a site doesn't feel right...

[rough ledge]

The guy told me that someone of the official discord server tested the site so I came here to ask

[hardy salmon]

So I just started playing again yesterday after a couple months of being offline, I came back and notice I’m missing 2 heroes (maybe more but definitely 2) that I had before I quit that aren’t in my dock anymore and are grayed out in my gallery, I’m missing Enterprise and Belfast and I have no idea why they are gone. Please help

[sinful yoke]

you’ll want to contact customer support by email [e-mail]

[vestal scroll]

Hello. Strange graphical glitch happening. On my iPhone (and only my iPhone; BlueStacks is fine), one of my L2D skins (Kirov's Drifting Justice; other L2D skins are fine) is replaced by just plain white when I have her as my secretary (I can see the edges of the background on the right, so I'm guessing it's just the actual animated portion). It works fine if I turn off L2D. I've already tried repairing assets (twice) and uninstalling and reinstalling the game completely. It used to work fine until a week or two ago. Anyone have any ideas?

[sinful yoke]

its a bug

[vestal scroll]

I see. Any ETR?

[final glacier]

Hello, i tried to log into my account from my iphone but now my iphone and ipad became a new account.

I tried all servers already but it still looks like new account

I bind it to fb

Anyone can help? I just recharged too today 😭

[neon mauve]

hi I want to ask for help, I can't login to my account via Facebook and when I log in via FB it's always invalid can you help please?

[lethal oriole]

???

[bitter fox]

I would talk to other Iphone users. Has the game really consumed a lot of battery power since the last big update? Is there a solution?

[mental girder]

Hi, I have a payment situation I would like to discuss with someone but I’m not sure which department I should discuss with?

[tender tinsel]

Yes, works great if you stay plugged in

[pseudo sorrel]

Hello, I'm having a problem with my account. Just reinstalled the game and when I used my Yostar account it's been overwritten or something for a new play

I was level 60 approximately and spent quite money so I'd like to recover my account

[tardy plank]

did you actually tap this

[pseudo sorrel]

Yes

[pseudo sorrel]

And I only have no data and the level 4 account in the server I was (Lexington)

[tardy plank]

and the only result is L4?

[pseudo sorrel]

Yes

[tardy plank]

are you sure you logged into the correct yostar account?

[pseudo sorrel]

Yes, I did it before this year

Damn, I feel stupid now

But thanks for the help

You were right, it was another mail

[tardy plank]

lucky guess that's all

[hearty flare]

Hello, I'm having trouble logging in. After reinstalling the application, when I logged into my account via Twitter or Facebook (login through VPN because this is the situation), there is simply no data, I went to the Aurora and Amagi servers.

[ember leaf]

Hello, since the last major update I haven't been able to access my account. I've double checked to make sure I have the right server selected but when I start the game I still get the new player intro. I'm pretty sure I bound my account to Twitter when I started playing a couple years ago, but when I select that option I just get a black screen. And yes, I've waited a while to see if anything loads. I've also tried installing the fresh apk file from the link on the official EN Twitter account, but that always fails to install. What could be causing these issues and what are my options? I've had this account for two years now and I've spent a decent amount of money on it - I won't just start over now.

[sinful yoke]

contact customer support (and @hearty flare )

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[stiff fulcrum]

I want to select the meowfficer in the top left but the game won't let me and the window pops up in the background.

[sinful yoke]

its a known bug right now that the menu is overlay wrong

[stiff fulcrum]

no way around it?

[primal shuttle]

I have a slight issue.

I'm trying to get three stars on some of the hard mode.mape, and I need to kill escot fleet .

Problem is, everytime I try, it just straight up loads up the boss and no fleet, therefore im not able to get the three stars done

[lyric lodge]

Disable "clearing mode" bottom right of the screen if you select a mission

[primal shuttle]

@lyric lodge Must have fat fingered clicked that, thanks man

[hexed sinew]

A small visual issue, not major game breaking. I've started to notice that skins of ships and ships themselves, when firing a salvo or launching planes, the artwork seems to clip underneath the black boarders that line the screen on tablet. I'm using the latest version of the iPad, haven't tested on my phone but I'm nearly 100% certain this has only recently started to happen

Edit: If someone has some advice, ping me alongside it. Won't receive it otherwise

[smoky zealot]

Hey all, I tried logging in on Windows (Blue Stacks) via yostar account, but it keeps making me a starting anew. On my phone, I have binded to yostar account (and that option is greyed in settings)

And binding via FB or Twitter is not working (Access Token verification failed 100140)

[crude cove]

bug?

[carmine hedge]

Did you try assest repair at the setting? I

[cyan goblet]

hello, i found this visual "glitch"? in the left and right edge; this happen after fight vs Scharnhorst Meta, and this happen in a Xiaomi 11T Pro

[cinder salmon]

Same bug in redmi K40. Bugs with maintenance, always.

[round dawn]

i am indian

[languid mesa]

hello computer has virus

[outer herald]

That bug tends to pop up when you transition form one screen to another day times too

[lean tapir]

NSfW channel where?

[sinful yoke]

this is #tech-support read our rules before considering saying anything else please thank you

[fossil wing]

Is AL supposed to take 9 gigs of space?

[sinful yoke]

8-9

[south goblet]

Hi, I want to change my account email, how can I do it?

[winter spade]

should I reinstall al?

like will it go back to only being 5gb in my phone?

[sinful yoke]

its 8-9 it will only be 5gb if you do not install additional files

[winter spade]

oh

[sinful yoke]

you must contact customer support through email [e-mail] to change email

[winter spade]

so it will always be 8-9 now unlike before the whole opti thing when it was just 4-5?

[sinful yoke]

yes

[winter spade]

oh

that's kinda sad

[round wasp]

hello i have this bug after maintenance, alread check assets

my connection is fine i can login to other game just fine

nvm i fix it by select login account

[dusty whale]

How do I progress on the PR2 missions? I've cleared the X-4s on the world 8/9/10 and it's not completing

I also built ten and it didn't progress on them

Oh I have to do all the PR1s again

Why

[smoky lark]

So, i have a question, I have a smol brain and don't remember alot of things and one of those is emails used for accounts on this game I was wondering if its possible for Yostar to be able to find that account for me via my location or ip or something? I know the creation date around when hololive collab happened that is all

[sinful yoke]

can you just try searching yostar in your emails to find which one received rhe verification code in the past?

[ember leaf]

So I contacted Yostar cutomer support and in order to help with my issue they need my UID, ingame name, server, and commander level. Since I can't access my account, how can I find my UID? For that matter, I'm not even sure what exactly my commander level was.

[sinful yoke]

you would need to have it outside of AL

[ember leaf]

Ok, well I never wrote it down anywhere. Is that the end of the line then?

[sinful yoke]

just tell them

[ember leaf]

Alright, I hope they can get by on partial information.

[quartz heath]

Hello! Why do the memories from Empyreal Tragicomedy disappear every evening even if I finished the War Archive more than 50 times?
Why don't they remain among the other memories?

[snow pasture]

I lost my progress when I started playing on pc I need help basically my phone is broken so I tried playing AL at my computer after my phone is not that functional anymore

[green rampart]

Did you log in into the same server you played before?

[snow pasture]

hey thanks

[slim bane]

theres no account support so im gonna seek help here, i cant get back into my acc, i remember nickname and which ships i had and thats all, i tried all emails i had and logging from twitter and fb, all start from fresh

[white eagle]

I can't access my old account. I know I binded it to my fb because it says when I binded it back then. But my account starts from fresh when I use my fb, I can't login to my old account. I know it exists because I have all the receipts from Google play from when I bought gems

[grizzled notch]

Can i delete the voice for azur lane?

I need space

[placid bough]

Can I ask what's this error about?

[drowsy girder]

Hello, I have an account on arvora and lexington, I would like to delete only the one on arvora, is there a way to do that?

[sinful yoke]

no

[sinful yoke]

sorry for late reply, but make sure you're logging into the right server

[karmic osprey]

Hello, I have a guest account and saw in the settings the option to bind my account with Yoster, so I wouldn’t lose my data. But on the description it says something like: when you bind your guest account, you will lose your data. I am confused… I want to bind my account, so I won’t lose my data in future, but while binding I will lose it now? Please I need advice! I saw some news about an update, where all guest accounts were deleted and I am afraid that, if I don’t bind my account now, it will happen to me in the future

[gentle veldt]

why I can't access the fate simulation of Friedrich der grobe ?

since she's max leveled, hope u have the solution, thanks you in advance

[lyric lodge]

She doesn't have one

[cloud brook]

Any ideas on what might be happening here?

has happened several times in a row. Tried restarting the game, didn't work. Even tried seeing if I had to re-bind my account, but still didn't work

[pale star]

My user data is 5.5GB and clearing data just removed every data including my own and the cache, how do I remove the cache

[pine turret]

Hi, I have a problem in payment in-app, could anybody help me?

[little tundra]

Hi I always received multiple notifications for the same thing at the same time. Eg. one commission complete I receive 4 of the same ones at the same time. Any way to resolve this?

[white eagle]

that's alright. I got it figured out

[pale star]

Ello?

[edgy flint]

Hello there, so I got a little problem. For some reason my progress towards those rewards aren't being counted, even though I should've finished these missions months ago. Is there any fix for that?

[spice heath]

Uhhh I can't log on

Unknown error 1 always appears

[mortal nacelle]

log in from your bind on the left

[spice heath]

Oh. Thanks, it works now.

[mortal nacelle]

im glad

[split totem]

can I use the same account I use on bluestacks for my iphone

?

I know bluestacks uses android

[outer herald]

As long as you have your account bound you can play in either or

[split totem]

ok I thought that was the case delete just being very careful to not delete my data somehow

[orchid flame]

i've been tried clearing cache, repair assets&l2d, changing internet connection but i still can't download any additional data. rn i'm using ldplayer.

[brisk furnace]

Uhh help

It wont let me out

[sinful yoke]

try restarting the app and trying again

[brisk furnace]

Thank u!

[quick sandal]

help

my game is cursed

this is an unedited screenshot

What happened:
I logged in for the first time of the day, causing it to take me to the monthly login rewards page before the main menu properly loaded. I then decided to finish a permanent event mission that required me to beat 3 daily challenges, so I did that via clicking on the Go button, taking me to the daily challenges page, and then I beat them via Quick Battle. I don't think me going back there again to do a task for a different event mission matters, but I'm mentioning it anyway. When I returned to the main menu, Torricelli was there with no face and no text box appeared for the login message OR the battle completion message

How I think that happened:
I think a weird interaction occurred with the login and battle completion messages both trying to load at the same time causing the facial expression and message to be set to a glitched state

[slender nexus]

lol

[slim sail]

Idk if this is where to ask but, what is the best emulator to play Azur Lane?

[karmic summit]

I don’t think there’s a best, persay, it just depends on your computer. But I’m pretty sure the most popular is bluestacks

[slim sail]

Thanks

[feral knot]

I need some help regarding my BlueStacks

for context, I use the latest BlueStacks X

dm me if you can help

[blazing cloud]

help I'm trying to login with yostar account

[mortal nacelle]

i dont think binding with only a yostar acc is a good idea, but thats just my guess

[blazing cloud]

so i lost my account?

[mortal nacelle]

if you remember your uid, server, name, have receipts from past purchases, i dont think you lost the acc!
you don't need all of these to get the account back, but these are the main things.

you need to contact yostar.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[blazing cloud]

I only remember my nickname and server

[mortal nacelle]

you should give it a try

[sinful yoke]

login with your account

or you mean pressing generate is causing the error?

if you recieve the code
input the code

[pale star]

Azur lane size is literally 7GB on me phone now, :husk:

Welp, emulator is the way to go ig

[blazing cloud]

I didn't get the code

[sinful yoke]

I would suggest reinstalling and try to login again

[pale star]

would reinstalling reset the game size or would it still be 5.5GB of updating after that

[feral knot]

any BlueStacks users?
I need help pls ;-;

[sinful yoke]

it would be the same, the game is 8gb in average now, 12 if you install all the extra files

[pale star]

only got extra 14GB on me pc too

i dont feel it be worth doing all that just to grind more

[lavish sparrow]

how to check my activity account in azurlane? ( i think my account is been hack)

[lavish sparrow]

Help me

[sinful yoke]

if it has been hacked theres nothing we can do

[lavish sparrow]

so how to check my activity in my azurlane account that the one i wanna asked

[sinful yoke]

you can change binds and also enable 2FA for retiring ships etc

you do not

[lavish sparrow]

yes i had done after i saw something weird happend in my account

this is bad now

[errant dune]

Hey, has anyone run into an issue where their account doesn’t login them in unless they change the server?

[sinful yoke]

you need to login to the server, so no as its not an issue

[errant dune]

coolio, I spent like a solid twenty minutes trying to figure out how to get in

[prisma aspen]

Hello

I think i got a weird duplicating bug

Basically i just bought the commander thing pack

And now the things duplicate

And i wouldn't really like to get banned

[prisma aspen]

Nevermind, I clicked on repair assets and now it's alright

[gaunt prairie]

i have a question about migrating my email address to another.

[prisma aspen]

I still have the duplicated items though, they're like 6 items in total, should I delete them?

The ones that are more than 1 and blue or purple are the duplicated ones

[lyric lodge]

I don't see any extra materials, for reference this is in the pack:
https://twitter.com/azurlane_staff/status/1514498695479369730

アズールレーン公式 (@azurlane_staff)

【お知らせ】
本日メンテナンス後、お得パック「指揮官レベルアップパック」が常設販売！

レベル70未満の指揮官が購入すると、一気にレベルが70に上昇可能！

さらに指揮官レベル関係なく、戦力育成中の艦隊に有用な兵装・アイテムを多数GET！

※指揮官レベル70以上でも購入可能
#アズールレーン

Likes

2222

Retweets

928

Twitter · Apr 14, 2022, 7:00 AM

[shadow raft]

does anyone else have this same problem? my phone turns off most of the time when playing azur lane, any other apps works fine, i cleared all running apps in the background in the settings.

i could buy a new phone but since this only happens with azur lane, the problem could still persist.

[bright heron]

I tried logging into fb but it wont connect for some reason, it says app not set up

[sinful yoke]

can you send a screenshot of the error?

[sinful yoke]

is there any error code?

[shadow raft]

there is no error, the phone just keeps turning off, like now i cant finish this 14-1 run because my phone turns off during battle

[sinful yoke]

make sure to double check your settings for any kind of battery saver then

[regal nexus]

i have a problem logging in with my facebook account

[sinful yoke]

@regal nexus @bright heron https://vxtwitter.com/AzurLane_EN/status/1528988802965917696

[regal nexus]

thank you!

[carmine hedge]

OK thanks for the advice

Just curious, has anyone had this error before and know a work around? happens on both emulator and phone

[gaunt prairie]

Facebook

also

[carmine hedge]

I don't use facebook 😄

[gaunt prairie]

i want to know how can I change my email address for my yostar account

because the email that i am using right now has many security flaws and i want to migrate my al email to another but i don't know how

i cant disconnect the current email in-game only my twitter and FB

I just want to know if it is possible to migrate form 1 email to another

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@gaunt prairie

[tropic glen]

Hi, I can't log in via Facebook. How do I log in? Twiter is lost, Yostar do not log up.

[lapis flicker]

Started auto-clear on an Op-Si coordinate, came back twenty minutes later to find them still randomly murdering mobs. Realised it's a bricked uncompletable map because of this:

[hearty grotto]

I have this error of the battle time being exceeded but I had completed it. Is there something I can do to retreat or "finish it"? Because right now I'm stuck without a way to exit the stage

[outer herald]

@tropic glen

[tropic glen]

@sinful yoke via twitter

[north tangle]

How to unbind twitter + fb ?

[sinful yoke]

you need to contact customer support to do so

[tropic glen]

How to do it?

[north tangle]

who ?

[slim charm]

@sinful yoke my isp is blocking me from logging into the game.

Using mobile data, I can login just fine

Changed APN but to no avail. Maybe its because of ports being blocked?

[sinful yoke]

for that you would need to get in contact with your ISP to make sure its unintentional
you can also use a VPN

[slim charm]

@sinful yoke can i try port forwarding?

High chance its my router that is blocking the connection to the server.

VPN doesnt work wtf

[manic orchid]

I have an Issue I can't see my main fleet on my dock filter is just like usual but I still have access on my main fleet Info through Formation

I have tried restarting the game, my network, my Phone still no good 😮‍💨

@sinful yoke

I also tried scrolling upward but still can't see my Main Fleet ships

[sinful yoke]

what are your filter settings?

[manic orchid]

I tried filtering Main this are all it shows

[sinful yoke]

I suggest trying a data repair in the game settings

[manic orchid]

Okay

[placid shale]

Hey there, having account problems.
I reinstalled the game recently, tried to log into my old account (pretty well into progression) and I havent been able to get my account back.
Yostar login has given me a new account, and the facebook login just doesnt work.
I dont think I had a twitter account linked, what should I do?

if I still have them I can post the photo's of what I had, although they would be from before I uninstalled

[sinful yoke]

hi,
make sure you login to the right server

[placid shale]

Ah

that would make sense

im going to attempt to login to every server now because I cant remember my old server

Alright I love you, it worked, i spent so much money on this account too-

[manic orchid]

@sinful yoke Still No good 😩 I just Screenshot my Info and What account it's binded just in case what do I do next Data Repair don't fix the issue😭

[sinful yoke]

contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[manic orchid]

Okay

[celest linden]

When I try to purchase the cruise pass I get the error:
Purchase failed.19: please try again later
I did restart my game already and its been like 20 mins?

[tall basin]

Has there been any word on a Facebook login fix? I haven't heard back from customer support after sending them the info I had

[steep geyser]

My screen during battle goes white for 1 second and it interrupts auto clears because it pauses the fight.

[hallow wedge]

game keeps hanging up on the retrieving version info while loading, anyone else having this problem?

[final glacier]

Is the facebook login still broken? I contacted the customer service to help me force bind my account to yostar but still no answer ☹️

[tall basin]

Same here, no response after I sent them the info they requested. Even tried 2 more times since I'm anxious, but still haven't heard anything

[final glacier]

Damn

[tall basin]

Guess I'm just gonna go to sleep and hope the facebook stuff is resolved in the a.m. so I can screenshot my info and bind it to my Twitter too

[rain goblet]

you also cant login to your facebook acc?

[carmine hedge]

I checked the Japanese twitter page, are we still getting the same things for the other servers or no…?

[tall basin]

Finally heard back, and now we wait again

[carmine hedge]

Is this the right channel to ask for

Or I’m just clueless

[rain goblet]

go to #gameplay-help

[glad sage]

Pls help me login to Facebook

[sinful yoke]

https://vxtwitter.com/AzurLane_EN/status/1528988802965917696

[sinful yoke]

please dont spam them next time by sending multiple emails

you’re not the only person suddenly with this issue, theyre very busy

[wraith quarry]

whenever I use home wifi I get this on loop but when I use mobile data the game opens fine, but runs a little slower
is this a problem on my end or on the games end?

[glad sage]

Thank

[tall basin]

Understood for the future. However I did have to correct some info, so there was a need for multiple emails

[rain goblet]

so this means no al until they fix this shii, atleast my oil will go up..ill wait it out

[tame mural]

Hey, anyone having trouble logging into the game by Facebook?

Kinda lost my account cause I was doing some spring cleaning and once the game was redownloaded, found out it just popped up a Facebook login error 100221

[glass pendant]

Im missing my meowficer?

[hallow sparrow]

Can you use the same email after deleting your account?

you can't it still say it's binded

i think they needed the time to manage it first, I'll try it again later

[delicate narwhal]

I lost my Facebook account link to the game, how can I get it back. I only had this

[vivid goblet]

Facebook app left disable.! just busy work.

[delicate narwhal]

my account has been reset to level 1 as if it were a new

[gentle spoke]

are you logging into the right server?

[delicate narwhal]

Yes

[vivid goblet]

twitter account new?

[gentle spoke]

it was facebook bound if i understand

[delicate narwhal]

she was linked only to facebook

[gentle spoke]

you logged in with facebook, then chose your correct server (amagi, lexington, avrora, whatever you were) and it was still new?

[delicate narwhal]

Yes

[vivid goblet]

Ok

[gentle spoke]

if you know your in game name, server, level, etc, try emailing customer support

[e-mail]

[vivid goblet]

[e-mail] need support.

[delicate narwhal]

I will try, thanks

[delicate narwhal]

Right, thanks

[lusty shard]

hi, i use Facebook Account 2.5 years....and now i want to change to twitter

is a risk?

[sinful yoke]

just connect to twitter then

[hallow sparrow]

I can't bind my Yostar account after deleting the other account that it's binded on. Does the email in this game only apply for once?

[hallow wedge]

@wraith quarry I've been having the same problem, I was told resetting your router might help. Also who is your ISP, could be on there end as well

[wraith quarry]

ok

thanks

[rich night]

Greetings fellow shikkikans. I have been absent from the game for... like a year, but I really want to return. How do I download the EN version of the game when it is not available where I'm at?

[sharp shale]

You can use a third party apk host like QooApp or APKPure if you're on Android

[rich night]

great! thank you. Also, if my account is linked to my Twitter... I cannot join the Japanese server, correct? As of I need a separate account for each server, right?

[gleaming lodge]

Hello i used play quite somewhile ago i bind my account both to my facebook and email i tried to return to the game but all my data is gone, is like a brand new account

i tried login with my facebook today now that there is no problem with the logins and still the same

[ocean frigate]

Hey why i cant login Facebook?

[sharp shale]

yeah you'll need to make a new account if you want you play on a different server
you can actually bind your twitter to both the japanese and english version of azur lane if you wanted to. no issues there

[sinful yoke]

make sure you login to the right server

[worn dock]

Hi, I'm a newbie. I had a problem, the game stopped running on the emulator, and I reinstalled it. After reinstalling, my account disappeared. I have already written to the technical support service and provided them with the data they are interested in, except for the UID. I have a question whether I have a chance to restore my account and how long it may take.
Thank you in advance.

[sinful yoke]

1-3 business days

in the future please bind your account

[peak thorn]

guys i reached lvl 80, how do i go into challenge mode?

[high lantern]

Ask at #gameplay-help

Anyway there's still no new season for challenge mode so we have to wait

[muted atlas]

Is there any fix to stuck at login screen? I've already restart my phone & even clear the cache. But still nothing happened

Also, i didn't use Facebook login

[ember leaf]

Since it looks like some people here have had a similar issue, maybe they can tell my what worked for them. I've been going back and forth with customer service for about a week now without getting anywhere. I haven't had access to my account since the last major update. When I try to log in, I get the new player tutorial. Customer service confirmed I did bind my account via Twitter, but whenever I try to log in by that method I just get a seemingly endless black screen. They also told me to try reinstalling the app, but that didn't work either. Based on some things I've read here, should I try going through the whole new player process including making a new profile and then just try to switch back to my old server? What else has worked?

[dull rampart]

yo guys so for some reason I have been consistently not getting the out of food notification for the dorms
and i do have it selected any idea on why

[sinful yoke]

that wont help
maybe try using a VPN

[sinful yoke]

sometimes it breaks with updates

[ember leaf]

How would using a VPN help?

[crisp shadow]

does anyone know why am i stuck in loading screen?
This happend 2 days ago, i tough it was shut down maintenance

[dull rampart]

ah so can't do much then just wait for it to get fixed then

[wooden orbit]

So I earlier tried to bind my account to Yostar and accidentally created a new account bound to yostar with the email I tried to use.
If I asked them to, could they unbind that account from the email (or even delete the new account) so I could bind it to the original account.
I have also bound the original account to another backup email, just to keep it safe, but i'd rather have it on my actual email

[sinful yoke]

yes they can

[wooden orbit]

what would they need to know from me?

[upbeat forge]

@crisp shadow maybe you lost the obb file?

[hallow sparrow]

How do you bind your Yostar account from the last AL account that you delete to another AL account?

[red brook]

need some help guys

i can buy diamond with my card normally before

but now i cant

im outside Japan so i wonder if AL updated their policy

bcause i can use it fine for FGO

[karmic osprey]

I have a guest account and would like to bind it with Yostar. Will my progress be gone, when I bind it now, or can I play where I left of?

[sinful yoke]

just bind in settings

[jade oracle]

yeah i have a same issue here, last month i bought a skin pack and monthly card normally

[muted atlas]

Fuck this shit

[fresh pelican]

my game has been stuck at loading the game post update for a while now do i need to reinstall it from scratch?

[ashen drum]

I've got a problem myself. I cannot access my account, since it's only linked to Facebook. And knowing today's scenario BS, I can't access it

How can I reclaim my account?

[onyx shale]

Does the account i have save if i delete the game and the account is binded to yostar

[deep hearth]

Has anyone get this issue?

[shrewd olive]

Yep I have it

[deep hearth]

I repairing asset hope it'll fix this prob.

[deep hearth]

Nope didn't work

gg

[slow crag]

Is this a bug? I can't find anything that collate to the 40066 of this ship

[crisp shadow]

sorry for late reply but whats that?

[upbeat forge]

It's a 2GB file that's stored in Android -> data -> com.YoStarEN.AzurLane folder. It is necessary to run the game. In order to get it back, you will need to reinstall the entire game for 7GB or just download the obb file for 2GB and copy it to the folder.

[lyric lodge]

That's... your coins

[slow crag]

Really? I didn't see any news about it

If its normal then thank you, I never seen it happened before

[rugged surge]

Is anyone else having problems with the shop?

[crisp shadow]

Oh

[upbeat forge]

That folder has 0 files

The obb file got deleted by the system

It happens to me too

[crisp shadow]

Oh noo

What do i do then

[upbeat forge]

Just download the obb file for 2GB and copy it to there

[crisp shadow]

Where

[upbeat forge]

I send link

No

Wait

[crisp shadow]

?

[crisp shadow]

Uuuh...

[upbeat forge]

Would you prefer to reinstall the game for 7GB or just download the obb file from the link I send for 2GB?

[crisp shadow]

Download OBB file

Cuz i didn't get to save my account

[wispy marlin]

Help me, I was going too fast while pulling for Vanguard

[upbeat forge]

||Imagine a link is here||

See if this works

[crude cove]

Nerf drake's FS?

[upbeat forge]

After you download and extract the zip file, you will find this obb file in it.

[upbeat forge]

Copy it to this folder and game will start to work fine

[crisp shadow]

So should i delete the current one?

[upbeat forge]

Which one?

The folder?

[crisp shadow]

The one i showed you

Yes

[upbeat forge]

No, don't delete

[crisp shadow]

Oh

[upbeat forge]

You need to move this file into that folder

[crisp shadow]

Ok

So after it done downloading

I just put i here?

[upbeat forge]

No, extract the zip file first, we can figure that out after the file finishes downloading.

[tropic verge]

invalid parameter api 200250

[crisp shadow]

Its done now what

[upbeat forge]

When you press it, do you get the option to extract it?

[crisp shadow]

Yes

[upbeat forge]

Do it

[upbeat forge]

Go into that folder

[crisp shadow]

Bottom?

[upbeat forge]

Yes

[crisp shadow]

Now?

[upbeat forge]

Press Android and then data and then com.YoStarEn.Azurlane and then find main.61003.com.YoStarEN.AzurLane.obb

[crisp shadow]

This is it?

Do i need to open it as document fight?

[upbeat forge]

No

No need to open.

Stop

[crisp shadow]

Ok

[upbeat forge]

Just move that file into this folder

[crisp shadow]

I did

[upbeat forge]

You moved it to the game folder? Then, yeah open the game and it should work fine

[regal orbit]

guys when i try to pay gems with apple id balance error appear after and says that i dont have enough money

who know hot to fix it

[opal grotto]

I got the same problem as well

It just happened this update

[sinful yoke]

we dont help for JP

[sinful yoke]

you need to talk to itunes for this

[opal grotto]

Not just JP actually. My friend who is in Sandy server also can't purchase anymore. "Item unavailable in this country" it says for him

Which he used to purchase just 20 days ago

[sinful yoke]

the user posted for jp, you said you have the same issue

[opal grotto]

Ah I meant the purchase issue sorry

[sinful yoke]

what general area are you and your friend located?

[opal grotto]

I am in turkey right now with my friend living in turkey

He was able to purchase gems before just weeks ago

With this update it suddenly said Item unavailable

He gets this error

Which wasn't a case before

[regal orbit]

dont responded from itunes support

[molten shuttle]

I made a purchase in the shop, but it’s been about 5 minutes since then. Is there anything that could have gone wrong?

[sinful yoke]

@opal grotto sometimes smaller countries have an issue where it seems google play themselves block the items due to censorship, policy, etc
you might want to email support and your google term

[sinful yoke]

you will have to wait

[sinful yoke]

what item?

[molten shuttle]

The $40 gem pack

[sinful yoke]

if they havent arrived yet, you’ll want to email support at [e-mail]

[opal grotto]

Lmao we have fixed the issue. Trick is creating a new payment account in Google.pay if you are using android

Pick a country where AL is available

Thus purchase will work

I think yostar blocked the purchase from countries where AL is only downloaded by apk or VPN

Or it could be Google play, not sure

[jade cosmos]

Anyone figure out the "dock data syncronization error"?

[jade oracle]

I still got the issue here, i did change the payment address to US but it's not working

[tropic verge]

ivalid parametr api 200250

[silver perch]

I also got the "dock data sync" error on my chromebook.
I was able to prevent it before todays update by just relogging but now it just doesnt want to go away. I can log fine on my phone & emulator without errors tho

Only happens to me after the game freeze/crash because of "attempt to index a nil value"

[hushed narwhal]

i can temp fixed by restart the VM

[misty kelp]

I'm from Vietnam and downloaded azur lane normally through google play. I used to be able to buy gems normally but now it just says "Item unavailable in your country". Anyone else having this issue? (I tried clearing cache, uninstalling & reinstalling AL, even re-adding my Google account but nothing works)

[stone bay]

Hey, i'm from Vietnam too, i just bought monthly card 13 days ago but now i get "item unavailable in your country" when trying to buy Gems

[misty kelp]

man this sucks. guess Yostar doesn't want our money. hopefully it gets resolved soon

[sinful yoke]

as I said earlier

[midnight current]

I cant download new update

Says cant download the file

[viscid lake]

So I was experimenting (idk why) and went to sign in into my account from Facebook but after I did that i realized that it was a differant email from the one I use in al, so i basically sort of lost my account I buess I would say

Is there a way to get back onto my account?

[sinful yoke]

the email of your binds do not need to be the same @viscid lake

[viscid lake]

O

[viscid lake]

Then what do you think happened to my account?

[sinful yoke]

where did you login to facebook? in game I mean

[viscid lake]

In the settings?

[sinful yoke]

your account should still be there then

[viscid lake]

When I logged in I turned into a level 1

[sinful yoke]

you bound in settings, but logged in at the title screen right?

[viscid lake]

Yes

[tropic verge]

api200250

[sinful yoke]

perhaps a screenshot would be more useful or maybe a description of where you get this error would be nice
otherwise I dont have any advice for you

[sinful yoke]

what server do you usually play on?

[viscid lake]

Lexington

Would you like to see what my account looks like?

If this sort of helps?

[sinful yoke]

are you currently logging into lexington?

[viscid lake]

No

I have a picture saved of my account

[sinful yoke]

make sure to log into lexington

[viscid lake]

I cannot log in

Sadly it put me into another account

[sinful yoke]

you also had a yostar account connected to it right?

[viscid lake]

No

[sinful yoke]

then what was the different email you used?

like you have 2 separate al account connected to 2 separate facebook accounts?

[viscid lake]

I have 2 separate emails

Only 1 is on al

[cinder rock]

guys

@sinful yoke how can i recover my account? It’s just that he was tied to Twitter, but for some reason when I log in, everything starts from scratch and it doesn’t work, so I don’t know what to do

i very need help

[sharp crest]

firstly, did you select the same server you played on previously

[cinder rock]

sure

i select same server where played

[delicate sequoia]

Is it normal to have extreme amounts of lag during the Hide&Peep Mode?

I was about to play the mode when it accelerated the timer much quickly without me tapping a spawned character

[scenic perch]

not sure if its already known but i just figured out how to open log mode on bluestacks

go into the controls editor and add a zoom button on left side of screen
default zoom in key is =
then click and hold on right side of screen and press =

(hopefully that helps people bring up log mode if they use an emulator)

[wispy bridge]

pls help, my game sometimes freeze like this

[ocean frigate]

Help i cant login use Facebook, its been 3 days ago. Can i ask to GM for binding my account to my email (yostar)?

[vivid cairn]

Vanguard L2D not appearing, did asset repair and repair all. Also updated everything to the latest... am I missing something?

[vast quartz]

please contact our support staff at [e-mail]

they can help you bind it to yostar email

[ocean frigate]

I did, i give my account information but they didn't bind my account and just said the Facebook issue had been fixed

[sinful yoke]

try reinstalling

[ocean frigate]

Sigh* what if staff can binding my account to email yostar.., cause reinstalling is pain in the ass, the size is 7gb:(

[polar ivy]

Can't buy gems. It says "current api doesn't support the request" and "unable to connect to google play service"

[vast quartz]

just send us another email saying you are having trouble with facebook and would like to bind using a yostar email
I will contact our support staff so they can help you asap

[ocean frigate]

Ok i'll try it again

[ocean frigate]

Thanks btw

[vast quartz]

np

[jade oracle]

a lot of people from my country (VietNam) have this issue RIGHT AFTER the update, hope the devs fix it soon

[tall rock]

Same

[covert hornet]

I don't know if anyone can help me but after the newest update I retired a few ships and now all my Medal of Honor are gone. Does anyone know if they cap out and just vanish when you're about to reach 1000? Is there any way to get the medals back?

[regal wolf]

how to fix this

[median pasture]

yo i have an issue

i double payed for my gems

I would like a refund for the extra one i bought and it did not deliver the extra one

I havent buy anything yet with the gems in azur lane

i bought the 600 gems pack with the x2 first time bonus

i got from 500 gems to 1700 gems

[sinful yoke]

ok have you try to refund it yet?

[median pasture]

trying to

[sinful yoke]

and you received both? or you purchased one and it double charged you?

[median pasture]

purchased one and double charged

[sinful yoke]

make to also contact customer support [e-mail] to let them know you are refunding the double charge

[median pasture]

ok

any supporting documents i need to provide?

[pure lance]

Anyone able to play on ld player?
I keep getting update failed

[sinful yoke]

have you tried reinstalling the app?

[pure lance]

I did reinstall it, same update failed message

It was working fine before this update

Im using ldplayer 3

[sinful yoke]

are you downloading through google play or by apk app like qooapp?

[pure lance]

Dlded from play store

[median pasture]

do i need to pull up my e statement from my account aswell?

[ruby mauve]

i redownload the client 3 times already and this still appear around 1/7000 anyone know how to fix?

[pure lance]

I have the same issue. You are using phone or emulator?

[ruby mauve]

emulator

[sinful yoke]

I believe they will ask for a receipt yes

[median pasture]

well they sent to me that they need UID, Server and receipt

Then when trying to pull up one of them, They said "Sorry to keep you waiting, your problem is being processed, please be patient and our staff will reply to you soon."

so do i still need to provide>

[dusty pecan]

Hello, I have a friend on bluestacks whose play store isn't working, is there an alternate store or an apk download link?

[median pasture]

@sinful yoke cuz i have gave them my UID

[sinful yoke]

try waiting until they respond because if you send too much you ridk being flagged for spam @median pasture but they will likely ask you to provide screenshots, keep them on standby

[sinful yoke]

there is qooapp/apkpure

[dusty pecan]

Alright, thank you

[covert hornet]

Can anyone help me with my problem maybe?

[median pasture]

🗿

bro what, i just sent one more that includes my details that they requested

[sinful yoke]

try doing a file repair either in settings or at the title screen

[covert hornet]

Thanks! Will do!

[pure lance]

Anyone playing with emulator? Which emulator is working?
I tried ldplayer 3 & 4. Same download fail issue

[median pasture]

bluestacks

remember have the virtualization turned on in BIOS

[covert hornet]

Hello again. I did a file repair but my Medals are still gone. I suppose it might be safe to say they're gone for good?

[sinful yoke]

you can try contacting support, but I dont know if they can recover lost medals
its very odd theyre gone in the first place

their email is [e-mail]

[covert hornet]

I suspect I had way too much and the game couldn't handle it.

Or maybe it has something to do with me playing on two different devices from time to time.

I guess I'll just resume collecting from scratch. I don't wanna bother the support with something like lost Medals

[median pasture]

well now i need to see if they do respond me then i think im flagged for spam and they wont care about the message anymore

[opal grotto]

Sorry for late response. Did you deleted your old account? Since if you didn't play store will remember your old account with those payment options

Delete your old payment account and it should log into your US account

[jade oracle]

yeah i did delete my old account and log into a new one with my brother's card, and still not working
but thank you anyway

[steel path]

My friend bought the pass and it charged him but nothing happened and it still says he needs to buy it, any help?

[forest wing]

That would actually be me. As he said I bought the pass and I still haven’t received anything from the purchase.

[orchid flame]

is there any fix for this? also i got bug where sprite freeze in mid battle and vanguard l2d don't show up

[sinful yoke]

do a file repair

[orchid flame]

already done that. still same

[edgy canopy]

Hi, its there a way to recover my account if i didnt bind it? Bc i had spent money on it :SnowPoker:

All i have is this old screenshot of my username

[forest wing]

Can I get any help with this?

[sinful yoke]

contact support

[sinful yoke]

you need to contact support as well for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

can you try relogging into your bind?

[edgy canopy]

Oh okay, thank you

[orchid flame]

thanks i can login now.

[dusky iron]

Hello# i buy 39,99€ gems but they never coming up. My gems Are empty, where is my gems? Some can get help me?

[ripe hull]

Its stuck

[midnight steeple]

im stuck at loading..

I remember that I got kicked out of server cuz login expired or something , now i cant get out of this loop

[dark orbit]

Anyone know how to fix this graphics bug? My phone is the Samsung flip

[thorny geyser]

Me too

[spare fractal]

Im stuck at loading too

[midnight steeple]

waah

[thorny geyser]

Is server down?

[silver perch]

Got the same problem as many others, the game freeze mid battle and this shows up (it has been hapenning a lot recently) - Repairing doesnt do anything, as well as reinstalling the entire game

[midnight steeple]

i think not

[spare fractal]

Are u still on loading?

[thorny geyser]

Nvm already got in

[midnight steeple]

wah im still stucked

[spare fractal]

Yeah. For a second I got in then I reloaded the game now Im stuck at the loading again XD

[midnight steeple]

[autumn bolt]

me too, I am experiencing the same thing

I reinstalled and everything.

Now it just says Network Error 100404

[midnight steeple]

damn

[carmine hedge]

is fb log in still bugged i redownloaded game but its not letting me log back in

[oblique whale]

need help

logged in with email, did tutorial, i put my name, left game, when i restart i logged in again but had to redo tutorial and my name is taken

[prisma aspen]

Phase 3 needs 3500 cookies and I got 3800, somehow I'm still stuck at phase 2 and can't claim the phase 3 reward?

[pure lance]

Wait for the daily reset. Can only claim one phase per day

[prisma aspen]

Oh! Thank you

[oblique whale]

why do i have to manually login AL everytime

[echo pecan]

I have an account that I accidentally binded to my yostar account. If I delete my account will it delete my yostar account from the game or delete the yostar account entirely?

[slender mountain]

Where do i go to unbind my yostar account? They mentioned it is on Discord

[runic saffron]

What to do?

[carmine hedge]

restart game

[last mulch]

Hello.. can I ask questions about the JP server here? Or is this only for EN?

[lyric lodge]

EN

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[slender mountain]

Thx mate

[last mulch]

I figured.. but it didn’t hurt to ask. If anyone here has any Japanese experience I likely have to email the JP devs and need some help doing so... it’s a long shot but I figured I should ask

[dusty barn]

im stuck at loading i already check my net and my net is fine and for some reason al refuses me to login

[charred current]

Same problem for me

[opaque dust]

same problem with me, stuck at the loading screen

the last thing that happened before that was an update

[dusty barn]

so theres no fix at the momment?

[nova portal]

[sinful yoke]

can you guys try using a vpn?

[charred current]

Vpn works but is it safe?

I can open it now thank you mate

[sinful yoke]

vpns are safe yes, just be sure to turn off after using because it makes your connection slow!

[charred current]

Thank you sirr

[sinful yoke]

if its not resolved after a couple days and still need to use vpn, let us know

[nova portal]

Kicked me out into mainte hopefully it gets resolved

[sinful yoke]

try logging out of google play and back in
make sure force close the app before you do so

[polar glade]

anyone having login problems? just jumping manjuus on me

[sinful yoke]

try using a VPN

[polar glade]

it's not even giving me network error even if I disconnect from wifi lmao

[mystic pumice]

same, across all my devices

ive been on vpn since an hour ago

[thorny geyser]

Vpn works?

[polar glade]

did vpn work?

[dusty barn]

guess ill try vpn

[mystic pumice]

yeah it worked

[thorny geyser]

Ok thanks

[polar glade]

damn

what vpn u recommend

[dusty barn]

AL should be noticed to problem

[polar glade]

Inb4 u say NordVPN

[dusty barn]

probably this is similar to facebook login problem

[mystic pumice]

since its hopefully temporary probably just try to get a trial on one of the popular brands

or if u know a free one

also another thing that worked for me was using cellular data

[polar glade]

Whoa I didn't know NordVPN actually exists on mobile

[thorny geyser]

Yup vpn solved my login issues

[dire pelican]

I'm also stuck in the loading screen I don't even have a bad Internetb

[sinful yoke]

ok need to use vpn

if it doesnt resolve in few days and still need to use vpn, let us know

[mystic pumice]

alright

[sinful yoke]

and if you need to let us know, make sure you let us know what platform you're on like ios/android/emulator and what country

[dire pelican]

okay it works when I use VPN

[mystic pumice]

this is my first time with the infinite manjuu problem, does it actually have a chance of naturally going away after a bit or do ppl wait for dev involvement?

[sinful yoke]

it usually goes away on its own

for people in EU or asian countries, this issue occurs very often after updates

[tacit monolith]

I force stopped the app and I can normally log in again without vpn

[mystic pumice]

woah alright i just did that on my phone and got it to work

okayy finally able to login w/o vpn on my pc

[sinful yoke]

[tacit monolith]

force stop works

[sinful yoke]

thats why it resolves after few days yes

[autumn bolt]

Man, I missed my pvp attacks last night

I hope this issue is solved soon

[sinful yoke]

can you explain what issue you are having

[autumn bolt]

same as everyone recently here, infinite manjuu loading screen

[tacit monolith]

try this or use vpn

[sinful yoke]

have you try using a vpn

[autumn bolt]

any vpn you guys recommend?

[sinful yoke]

or switching to a different internet connection

[autumn bolt]

I don't really have much knowledge on mobile vpns

[sinful yoke]

ios or android?

[autumn bolt]

it is android

[sinful yoke]

there should be a free version of hotspot shield

[autumn bolt]

Alright, I will try that. Thank you everyone!

[sinful yoke]

I’d try the vpn and logging in and then restarting the app without the vpn
it should work

[polar glade]

OH YEAH AL IS WORKING NOE

NO VPN

WOOHOOO

[sinful yoke]

yeah seems like you just need to nudge the servers with the vpn and then it wakes up

[autumn bolt]

IT WORKS

THANK YOU SO MUCH

[autumn bolt]

oh, alright I'll do that

if it helps, I got an error message that says network 100404 last night not sure if same issue or not

but thanks again and have a nice day

[nocturne garnet]

heyy, need help getting an account back

the twitter i had that was linked to my azur lane profile was suspended

[sinful yoke]

contact customer support for account recovery, make sure to tell them the account got suspended

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[nocturne garnet]

okay, i will

[sharp remnant]

if my friend logs in Amagi, then my Washington will be disconnected?

[outer herald]

@sharp remnant do both of you have our accounts bound at all?

[sharp remnant]

the same account

just different server

[nova portal]

Force stopping the app fixed the stuck in loading screen for me

[outer herald]

If you're playing on the same device on different servers then it would be like you have two separate accounts. So that means when you log in you have it remember to log in on Washington

But I recommend you bind both your accounts in game by the way

Just incase you want to play on a different device

[sharp remnant]

do we have any method to divide it to 2 accs?

[zinc cypress]

Hey I wanna ask, in this current event is the NPC little Cheshire no audio sound? I have already downloaded the audio files to the latest version..

[gentle aspen]

Hey this isn’t a bug per se but I’m trying to reinstall the game because of how bloated it is (12gb on an old install) but whenever I delete it it’s backed up into the icloud or something and it has the exact same file size as the old install 😵‍💫 Does anyone know how to get all of the useless files off the cloud

I already tried going into icloud -> storage -> manage storage -> and removed the data but it doesn’t seem to work

[keen grotto]

Hello, I just made a purchase of 28EUR almost 29EUR from the packs in the store, that gives 1600 something gems, and I have not received any of the goodies I purchased.

[outer herald]

If you bind the accounts via different ways, or use different FB, Twitter, or email them you'll be able to use your account anytime, along with your friend as well

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[nocturne garnet]

is there a way you can see your friend's UID?

[sinful yoke]

there is not

[nocturne garnet]

damn; how am i supposed to offer my uid if i cant even access my account?

[round flume]

Uhm excuse me I was wondering what is wrong with the app cause the small update caused the app to just be stuck on the loading screen and I have to restart it many times and open the app again to see of the loading screen will not be frozen for several minutes and i can play it randomly if the loading screen doesn't get frozen for several minutes

[sinful yoke]

just say you dont have it

[sinful yoke]

try a vpn

[glad ether]

i did't mean to turn on the passcode for locking ships . now my code for it doesn't work

[keen tide]

Wtf? I used a tech pack and everything that was on the screen disappeared

[median pasture]

same thing i experienced

they told me to request a refund from either play store or app store

cuz they cant do anything about it

[stark coyote]

Is [e-mail] the general mail for either EN/JP/CN users?

[lyric lodge]

Just EN

[digital torrent]

Hi guys, is there a process for resetting a lost secondary passcode? I still have access to my account but can't unlock or scrap anything. Thanks

[stark coyote]

I mean, can I communicate directly with devs, or just with their US representatives through this mail?

[orchid niche]

Sorry to bother you but I’m encountering an issue where Vanguard’s L2D skin just causes an infinite load screen, with the l2d off it doesn’t do that.

[sinful yoke]

what are you trying to email them

if you want to contact devs
#game-feedback
there is no direct contact with them

customer support is customer support

[lethal oriole]

Can you use gift cards to buy on the shop?

Google play giftcards to be exacr

[pastel moss]

How do I fix this issue? My gear depot is at 217/300 so there is space, but it's not letting me collect this item

[worn oracle]

oops

[sinful yoke]

you need a bit more space

[thick basin]

Hey, is US server not getting a gem bonus reset? Just curious

[sinful yoke]

obviously not

[thick basin]

Rip, was hoping for it😂

[lyric lodge]

Anniversary reset... we get ours in August (JP in September)

[thick basin]

Thanks, but yikes, I thought its suppose to be this patch.