tech-support

[vast trout]

Pls help me, I restart the game, my phone, delete cache, repair asset but I can't enter the game

[lusty sandal]

it's just only Azur Lane that I can't log into

[sinful yoke]

log into your bind on the left there

[lusty sandal]

I can't even reach the image Asriel posted up there

[sinful yoke]

no, that is why I suggested reinstalling

[lusty sandal]

10GB

[sinful yoke]

we need to rule out connection issue first because its the easiest to do off the bat
if it doesnt work, its something to do with the files
and if that doesnt work, theres something very specific messing with the game and you need to contact support

[vast trout]

thanks, it worked now

[dense basin]

Is there a reason why the event stages don't have the oil cost reduction despite it being on clearing mode?

[little flax]

alright so i decided to change my launcher for azur lane from noxplayer to bluestack (i had my account binded to yostar) and once i started the app my account just reset itself any clue on how to get my things back?

[sinful yoke]

what server do you recall playing on?

[little flax]

EN one

[sinful yoke]

but what server?

[little flax]

amagi if i recall

[sinful yoke]

double check if you're logging into amagi

oh and make sure you log into your bind on the left

[little flax]

never mind i fixed it i was being stupid

sorry to take your time

didnt realise it changed the server i was on

[carmine hedge]

Im doing C3 i have fully limit break admiral graf spee for boss fleet but the event mission isnt registering

R u guys also experiencing this?

[delicate sequoia]

Found some Screen Tearing on the right hand side while playing

[mental reef]

Are you sure you're reading the event mission correctly

[dense basin]

The mission listing mentions, for some reason, both Admiral Hipper and Graf Spee. You're supposed to be using Hipper. The Spee part is wrong.

[lyric lodge]

Spee was the original run. Now it's Hipper as CN/JP also had their original run.

[mental reef]

I posted a screenshot of the mission in #bug-reports

[languid perch]

try using vpn yet ? sometime it help

[jaunty cedar]

Is there a way to make the game download/migrate its data to the external storage on Samsung devices?

I already changed the storage location to external in the application setting but it doesn't work, even when after I redownloaded the entire game, it defaults to installing the data to the internal storage, nothing seems to download to external storage

[regal cipher]

For some reason, I cannot place any battlecruisers in the "Battleship/Battlecruiser" slot on the Aurora Noctis EX stage. When I try to, nothing happens. I can place battleships there though. Does anyone else have this problem?

[languid perch]

azur cant be installed on extended storage

[carmine hedge]

It's been two weeks I'm having that =(

Is there a fix already ?

[carmine hedge]

my dorm wouldn't load properly for some reason, it's stuck like this forever and i can't really do anything

[sinful yoke]

have you tried restarting the game?

does it do this everytime?

[carmine hedge]

yea, tried restarting and repaired assets, nothing happened

its been like this since the last update

it happened on all my devices too for some reason

[sinful yoke]

one of the furniture items may be bugged

[carmine hedge]

what can i do in this case

[sinful yoke]

I would suggest reinstalling just to make sure it is the furniture and not just a corrupted file

if it doesnt help or you cannot, contact customer support so they can try to investigate

[carmine hedge]

alright thanks

[dusky wedge]

Visual bug after recent updates.

No loss of functionality (those sides are usually black or some design) but it's just a funny/strange visual bug I noticed.

[lusty sandal]

Aftet several hour re-install fhe game, this still happen

[lime nexus]

i can't really do anything

[hot flume]

this what happen when i try to get into the game it started happning since the update tried everything reinstall the game unbind and bind the account and nothing still the same

[raw finch]

hello . what is the reason for that error that appears on the sides of the game

I didn't get that before. I already uninstalled the game and it's still the same, it only happens to me with the azur lane

[lyric lodge]

It's an issue with the mandatory update, we're still waiting for a fix.

[sullen creek]

do we have any other payment method besides google

?

[keen forge]

are you able to recover an account with just the yostar bind?

[sinful yoke]

do you not have access to the email anymore?

its a bind, so like any other bind, you can login to it to get your account

[amber junco]

for some reason my game timer and phone timer aren’t synced correctly, when i get a notification for textbook completion or commissions there’s always like 5 to 20 minutes left, is there anything i can do besides reinstall the game?

[olive lantern]

I am stuck on the infinite loading screen for a day now. Does anyone else have the same issue?

[lusty sandal]

I did too, don't re-install game or whatever

just use VPN

yostar server is in problem, I think. Last night when I finished re-install, the game keep loading like that for solid10' before I try VPN

there is a new lock-down going on in many China cities so Yostar server is in problem , bare with them for some time

Use VPN

[olive lantern]

Well yeah, it's the only one with problem since I surf the web as well as try other games just fine.

[lusty sandal]

I know, use VPN to login the game

[olive lantern]

Will do

[lusty sandal]

Good luck, love

[orchid thicket]

Hi, I’m a player playing at the JP server. Recently, I bought the Commander Level Boost Pack. But I can’t seem to claim it. According to TL by Google, it stated “Receipt failure: Equipment warehouse is full” but I have enough?

Is it due to my commander already being at level 75 and hence I can’t claim it?

[lusty sandal]

Try login again or scrapt some unusable gears.

I think you should try scraping some unusable gears first

and then claim the box

[orchid thicket]

Hmm alright cause I’ve been trying to claim it a lot of times

[orchid thicket]

Scrapped 100 equipment, i need 100 space for it

Thanks

[sinful yoke]

specifically you need 87 open slots, its lots of gear!

[orchid thicket]

Yea I just found that out

[humble summit]

Did a reinstall help you with the dorm issue? I have the same thing where loading the dorm hangs the app and ironically I had pretty much the same dorm setup as you.

[carmine hedge]

no, it didn't

[delicate fern]

Got an image I need to share with and admin or mod. Really somone from the actual company. It's straight up fraud

Not from azure lane tho

Just @ me or DM me and I'll GLADLY share the image. It can't be legal

[dark knoll]

Sir, i cant unbind my account facebook. Because my account facebook got deleted by zucc. How is the solution?

[languid perch]

contact cs n ask em to unbind for u

[dark knoll]

Send mail to yostar?

[sinful yoke]

yes

their email is [e-mail]

[dark knoll]

Ok, thanks

[lyric lodge]

I think the support bot is a bit... overzealous. 3 automated replies within the same min

[north fern]

Does anybody knows why FDG does not have Fate Simulation after reaching tech lv 30?

[lyric lodge]

Cause she doesn't have one (yet)

[winter crest]

so um can i play this game on iphone 4s?

[exotic lark]

I don't think so

Depends on the product

[tidal nest]

After update i got infinite loading screen

[normal minnow]

How do I contact support via email?

[green rampart]

Pinned message 📌

[normal minnow]

Ayy nvm I found my account, Twitter was just being difficult

[languid perch]

try using vpn

[mystic fossil]

If I were to lose my account, but don't have my user id, is there any other thing I can use to see if I can get my account back

[languid perch]

maybe if u had bought any gems/pack, then again just try contact cs at [e-mail] n ask em

[tidal nest]

ok

[tidal nest]

doesn't work

[languid perch]

oof, if vpn nor restart game didnt work I have no other idea. contact cs probably ?

[mental reef]

reinstalling doesn't work?

Maybe try that, had this issue before

[deep void]

Can you start playing without binding account?

[languid perch]

u can, tho if somehow u del/reinstall the game ur progress lost w/o binding

[deep void]

That's the problem xD

I don't think mine was binded

I guess it's time for me to forget about this game

[languid perch]

can always try mail cs, assuming u remember uid/ign

[deep void]

Not sure but i'll try

Thx

[hollow juniper]

I've bought the commander lvl boost pack, the payment went off but the transaction failed. Have typed in the Help section of the game but havent heard back from Support, over 12 hours ago.

[glad yew]

So I was scrolling through the options in game setting to see if I hadn't missed anything that could be useful and I accidentally pressed this button, did I sent a request for my account to be deleted or am I fine?

(not the delete button just the checkmark, I was scrolling down and pressed it by accident)

[sharp shale]

you should be fine

[glad yew]

do you think I should send an email to azur lane support just to be sure or am I panicking for no reason?

[sinful yoke]

you're fine

[sinful yoke]

its currently saturday

[covert tree]

I just got back in the game and tried all login methods and all@of the made me start fresh I need help recovering my data

[sinful yoke]

make sure you're logging into the right server @covert tree

[vast cedar]

Is anybody else having problems with class? Like when u pick ur books there’s an error message that doesn’t let you do anything besides just close the app altogether

[sinful yoke]

can you describe the error message

[vast cedar]

I’ll try to send a screenshot gimme a sec

So it looks like it doesn’t happen when I just speed up the classes

But whenever I finish a skill book and go to use more

At the normal rate, that is

Before the latest update it would always just skip whoever was leftmost in my skill leveling window or menu

After the latest update

This doesn’t happen but after I pick what books I want to use

It would just say something like

“Error no. 4; class does not exist”

Or something along those lines

I’ll take a screenshot of it next time it happens, cuz I think I need to let it finish naturally instead of speeding it up

[covert tree]

Thank you

[short notch]

Does anyone know how to get an account back? I once deleted the game because it took up too much space, and I can't use my old account anymore.

[sinful yoke]

was it bound?

[deft patrol]

how do i resolve this error, i'm not sure where it means by "Gear Depot"

[rain bear]

scrap some of the junk gear

[sinful yoke]

you need 88 spaces available in your depot

[short notch]

No idea

[green rampart]

Maybe contact yostar gmail if you still have uid/screenshot of your account preview

[mental reef]

Or maybe you can try using your yostar/twitter/facebook account to login

just to see if any one of those are bound to your account

Try any account you can think of and login with that

If it fails, try another

[vast cedar]

Ok I got the screenshot

Again this only happens when I let the skill finish leveling manually

And this started happening after the latest patch which tried to fix a few other issues

[mystic dome]

I want to refund skin and get gems back. What should I do?

[languid perch]

I dont think its possible

[mystic dome]

Sadge

[rapid hound]

I have a question I found out a friend of mine has been playing this for a while and i have gotten alot of good stuff but were different servers is there a way to transfer to his without losing all my stuff?

[radiant tundra]

hello, please tell me how do I get my account back?

[sharp shale]

no, it's not possible

[rapid hound]

ok

[timber jungle]

I notice that when you click on Details, it doesn't open the window that show's what the skin box gives

[lilac gull]

I did not get the gems I paid for, even though apple charged me money

Who do I contact?

[coarse basin]

Hey, I bought the Commander Level Boost Pack for the Bulins, but I can't claim it from the mailbox. It says I don't have enough space in the Gear Depot?

[lyric lodge]

^

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Hope that helps

[lilac gull]

Thanks

[fleet frigate]

Anyone else having trouble with the renown event ? I have 1020 points but won’t let me collect past 500 points ?

Nvm it’s over 7 days isn’t

[lyric lodge]

Daily unlocks, it'll take 7 days to get her at 1000 points

[fleet frigate]

Yap just read it

Thx anyway though

[vocal oyster]

reading is hard, i agree.

[fierce mulch]

why cant i claim this

my gear depot has room

[sharp crest]

from what i saw before, you need 100 slots of free space in the gear depot

[fierce mulch]

bruhhh

thank you

i have 99 are you serious

[pliant basin]

how do I transfer account stuff

like Im swithcing devices

[languid perch]

just login using ur current binded mail/id to ur new device

[pliant basin]

can I use the yostar account?

wait thats a dumb question

how do I use yostar account?
\

[languid perch]

do u bind using yostar acc yet or not tho, if u havent can see how at 📌

basically as long as u bind to any of the 3 option u can always install n log in different devices

[pliant basin]

I binded it

[languid perch]

if u bind it already then just install azur on new device n login using that bind info

[sinful yoke]

check pins how to login

[mystic fossil]

Just recovered my account

https://tenor.com/view/ultra-instinct-goku-dbs-super-saiyan-gif-11805690

I almost gave up when they said to provide my UID, luckily I was able to provide my purchases

[inland orbit]

Is there a way to see a complete list of all the patches the game received chronologically?

Or major updates

[broken meadow]

i am trying to bind my account to my facebook, but the game is prompting me to the account i last logged onto, is there any way that i can chose the account?

[arctic otter]

The game grows exponencialy every year I cant already play it because it refuses to download a hotfix due to the size of the game. You are creating a barrier of entry. The game is more than 3 times bigger than it was when I started playing. You need to tell devs to do something about it. This is extremely inefficient way to go to just pile up GBs exponentialy every year

[earnest igloo]

yooooo for some reason AL reaaallly hate my Internet provider. It just disconnected and saying "network error". Fine, then i change to my mobile data to no avail.

and then closing the app to start it again just resulted in a black screen or more like it took a very loooooonnnngggggg time to load

This game seems to be very sensitive to internet connection huh, can't even handle a spike in ping??? ¯_(ツ)_/¯

and now after changing back to wifi it's booting, but won't boot with mobile data????? so konfused

[marble pawn]

Guys...Today I finished PR1 missions and unlocked PR2 missions.
And when I logged in 2 mins ago I was back at PR1 missions...
Wtf!?

[tender tinsel]

They are all unlocked from the start

Click pr1 and switch to 1 through 4

[uncut geode]

Ok.... anyone else experiences this? Some of my shipgirls are just... gone (even the ones in my fleet formations). Didn't do anything to them.

Anyone knows how to get them back? Will contacting CS help me to get them back? Or my luck's just this bad now :/

[lyric lodge]

You can (need) to do PR1 twice to unlock PR2. The PR2 unlocking early isn't intended.

[lyric lodge]

Reboot game

[uncut geode]

Huh, yeah, that fixes it. Thought that i'm just gonna have a very bad day. Thanks for the answer

[wary cypress]

Is there any way I could recover my account progress

[void thorn]

Did you choose the right server?

[wary cypress]

Uh yeah I think

[sinful yoke]

did you bind the account, firstly

[wary cypress]

Yes

With Facebook too

[sinful yoke]

have you tried logging in with facebook at the title screen?

[wary cypress]

Alright hold on

Oh it worked

[bleak flame]

Excuse me. i have lost my account. how should can i do

I just went online yesterday, so I downloaded the program into another phone and I can't log my account. and today i try to login on my computer (Blue stack) but it can't too

[fierce mulch]

did you connect it to yostar or twitter

[bleak flame]

i bind with facebook

[fierce mulch]

and logging in with facebook doesnt work?

make sure its the correct account like if u have multiple facebook accounts

[bleak flame]

i think i have only one facebook account

[fierce mulch]

but logging in doesnt show the correct account

make sure youre on the right server too

i play on amagi servers but you might play on another one, just double check what server you're on

[bleak flame]

i play amagi too

but

it's show "No Data"

[fierce mulch]

o shoot

[bleak flame]

[vast vessel]

[dreamy helm]

hello i looked online on what to do and a reddit post said that i could ask around here to get my account back

i had it bound to my twitter and yostar account

but when i got my new phone and i tried to log back on i couldn't

it kept giving me a new game

[bleak flame]

same problem sir

[dreamy helm]

omg i got it back basically i swapped twitter accounts

cuz of streaming stuff

[bleak flame]

but am not

[dreamy helm]

and i got it back now, this was confusing

[bleak flame]

[dreamy helm]

do you have multiple e-mails?

[bleak flame]

i think no

[dreamy helm]

could be it but else i hope they get your account back

[sinful yoke]

ok can I get a recap from everyone having issues rn

[dreamy helm]

i solved mine by going back to an old e-mail

[sinful yoke]

ok for other people having issues right now, what is the issue

[bleak flame]

i have lose my data

[bleak flame]

Ok I gave up. i wanna reset to beginning

[sinful yoke]

did you login with facebook?

[bleak flame]

yep

[sinful yoke]

you can contact customer support for account recovery

[bleak flame]

ok thank sir. where can i contact?

[e-mail] ?

[sinful yoke]

yes

[bleak flame]

ok sir

[astral harbor]

Hey guys. I think my game is glitched

Since earlier today, the battle ending screens are glitches out for me

It won't let me continue to do anything else after the screen shows up. The game freezes

[bleak flame]

Uh, should I send my name in game and a little proof too?

[languid perch]

gonna need to unbind the 1st fb iirc, might want to ask cs for further info

[sinful yoke]

they'll ask you what they need

[bleak flame]

ah ok

[astral harbor]

Has anyone else seen the glitch or know how to get around it?

[cobalt wadi]

Oh nevermind, it ended up in my mailbox -_-

[languid perch]

which one tho, well can always check in #known-bugs to see if ur glitch already listed there or not

[astral harbor]

I don't see anything in there that seems like what it is. I'm sorry if you have problems understanding me, I have brain disability so it's hard to process and express what I'm trying to say.

@languid perch this.

[languid perch]

oh broken n jumping animation, not sure if some1 already mention this or not. maybe @sinful yoke know if this bug or technical stuff

tho probably u can also report this at #bug-reports

[astral harbor]

It's the ending screen thing the ending screen is broken and won't let me continue on when I tap to continue

Ahhh sorry. Didn't know there was that. I'm new here

[languid perch]

is it phone or emu ?

[sinful yoke]

try to repair your files

[astral harbor]

Phone

Also I did Repair files. Nothing changed

[sinful yoke]

try using a vpn and try to do a sortie, see if it helps

[astral harbor]

Ok

I didn't change it

I also reinstalled game and restarted Game and phone before i ask for help and the glitch just pops up again

[sinful yoke]

can you open log mode and take a screenshot when the bug occurs?

here is a video demonstrating how to do so

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[astral harbor]

Ok

@sinful yoke

[sinful yoke]

yeah your game is not installing correctly for some reason

[astral harbor]

Do I need to reinstall game again?

Now that I think about it. The glitch started shortly after I bought the new bundle for lvl 70 account.

I'm lvl 121 so I didn't care for it. I bought it for 200 purple xp pack things

[sinful yoke]

do you use google play to install?

[astral harbor]

Yes I do

[sinful yoke]

try installing through qooapp/apkpure

[violet scroll]

How do I fix this? Restarting did not help

[astral harbor]

Well I reinstalled the game while watching closely and it fixed all the nonsense about "Loadfile could not be found" unfortunately the glitch is still happening

[lilac ether]

Got a weird problem. I bought commander boost pack, cant open it cause it claims i have no space in gear depot. I have nearly 80 free spots.

[sinful yoke]

you need 88 @lilac ether

[green rampart]

you need a little bit more

[sinful yoke]

super weird! at this point you should contact customer support since they can help you out more personally
their email is [e-mail]

[lilac ether]

Thank you so much. It worked.

[astral harbor]

Well I have given all the info that they wanted. Apparently it has even bamboozled the yostar people so they are gonna take a deep look into it. @sinful yoke

[astral harbor]

Lol. Got more glitchy

[amber kraken]

Any idea what to do with that part of volley button on the right side? Samsung A70, I even reinstalled AL, but this still persists

[worthy axle]

Errors when entering with Facebook

[languid perch]

in my case it ask me to login fb using fb aps, hence I also bind to yostar id

so if u install fb aps it probably gonna fix ur problem

[worthy axle]

Thanks

[lavish swallow]

Any ideas why it won’t let me install on my iPad again?

[flat topaz]

Have you checked if you have enough storage space on your ipad?

[lavish swallow]

Space should be fine since I just wanted to reinstall. But it seems to work now. Maybe there was an issue with the wifi connection. Thanks!

[winter torrent]

Does this mean that the Account Deletion request process is canceled.

[lyric lodge]

[winter torrent]

Oh thank primus. I thought it was a trick and I am doomed.

So you could cancel it before the time hits?

@lyric lodge Are you positive? Forgive me but I am a nervous about it.

[lyric lodge]

Yes, you should have 7 days to login and cancel the procedure IIRC

[winter torrent]

So playing the game before the 7 days cancel the process?

[sinful yoke]

yes

[winter torrent]

Thanks.

And it shows this?

[thick basin]

Hey, ive unlocked howes pastry skin before from the package boxes, i didnt have howe at the time, now i do but the skin isnt available for some reason.

[alpine sand]

I have tons of room in my Gear Depot. Why am I still getting this message?

[tender tinsel]

You need like 100 slots free

[alpine sand]

Maybe that's it. Thanks!

[limpid coyote]

@grave lotus can I start a dm with you. I’m having a problem that I would like to speak about.

[limpid coyote]

@grave lotus I have spent almost $150 and done spent nearly 250 cubes. I have done all this in the attempt to get Perseus. I have not gotten her. I have 5 howes I have pulled that I’m willing to give for Perseus. If you or someone else from yostar could speak to me about this that would be fantastic, thank you.

[sinful yoke]

@limpid coyote we cannot do such thing, sorry

[bleak flame]

Finally. I got my account back. Thank for advice

[haughty raptor]

Azur lane keeps crashing whenever I try to login help

[outer herald]

If you already bought Howe's outfit form the first run, then just go to her in the docks and switch to her outfit if you already have it purchased

Or does it show that you no longer have the outfit?

[sinful yoke]

I redirected them to support via dms

[sinful yoke]

have you tried restarting your device yet?

[haughty raptor]

srry nvm I fixed it I just checked assets

[runic locust]

Anyone experiencing stuff like battle freezes today?

the animations seems to be working but the timer and the fight itself is just stuck

[latent summit]

Uhh does anyone know how to fix this? already re-downloaded the game for 3 times and this still keeps on happening…

[languid perch]

pressing pause then quit battle usually fix it in my case.

[languid perch]

ur fb account not banned ? or probably it lookin for fb apps on ur phone.

[latent summit]

My fb isn’t banned, i only have the main app on my phone

[languid perch]

hmm if ur fb isnt banned n already have fb app on phone Im not really sure how to fix it, prob better to ask cs by mail

[outer herald]

Did you try logging into Facebook though the game itself? Also, it might be one of those issues that on the Facebook side of things too most likely

[vivid goblet]

Please contact us at [e-mail] if you are experiencing Facebook log-in problems. Our customer support will be happy to assist you in binding your account to Twitter or Yostar so that you can log in to the game.

[icy sigil]

I have this problem

How can I solve it?

[vivid goblet]

Not sure, have you 6/10 tomorrow 1 day reset anymore.

[icy sigil]

Yes, I have 6/10 since yesterday

[vivid goblet]

must wait for you will tomorrow

[icy sigil]

OK thanks

[vivid goblet]

np

[granite moon]

Question, why I can't login using twitter now, ussualy it works.

Right email and correct password

[vivid goblet]

Settings and privacy -> Security and account access -> apps and sessions -> connected apps.

[granite moon]

In game setting the one at login screen only give me cancel, l2d and asset repairb

[vivid goblet]

Twitter in settings?

[granite moon]

Oh sorry, I thought you mean the in game, hold on

[vivid goblet]

Twitter account you in connected app. just you delete right?

[granite moon]

Okay I'm in the connected app session

And yes my AL is connected

Long time I haven't play

[vivid goblet]

shared to connected link added.

[granite moon]

Should I press revoke app permissions?

[vivid goblet]

yes

[granite moon]

Okay, I hope this won't make me lost my entire process

Don't wanna lost my Taihou wnd Zara

[vivid goblet]

don't worry okay try again

[granite moon]

Pressed and it turns blue saying report applicatipn

[vivid goblet]

aww

Can see read.
#tech-support message

[granite moon]

Oh cmon

[vivid goblet]

i think you email Twitter no update?

[granite moon]

Does making the account private had any effects?

[vivid goblet]

yes

[granite moon]

How do you unprivate your twitter acc

Oh wait, done

Now let's see if it's has any effect

[vivid goblet]

Did you have?

[granite moon]

Oh cmon!

How do ya even update twitter email?

I never did that ever since I'm firstly login

2019 I think

[vivid goblet]

Ask message [e-mail] by Nozokana.

[granite moon]

Already, and now just waiting for reply

[vivid goblet]

Okay must wait for

[granite moon]

I hope I'm not the only one who had problem on login with twitter for AL

[vivid goblet]

Phone in problem let try you Pc? twitter account try again.

[granite moon]

AHAHAAH, FINALLY

I thought I'm gonna lost it like my first acci created when the game still needs VPN

[vivid goblet]

Good luck.

[paper tendon]

whenever I enter battle, the loading screens get stuck at around 99.20%

[astral harbor]

I hope they can hurry up and fix this problem I'm dealing with. It's kinda hard doing anything on the game when i have to restart my game Everytime it freezes at the end of every battle

[spiral warren]

so I trying to bind my account and tapped the front page banners instead of binding your account in the settings so my account is lost to me my accounts name is Sandwichspud16 in the Avrora server

[hollow pawn]

one of the above posts had a email that might help spud:

#tech-support message

" Please contact us at [e-mail] if you are experiencing Facebook log-in problems. Our customer support will be happy to assist you in binding your account to Twitter or Yostar so that you can log in to the game. "

[spiral warren]

isnt that just facebook log ins?

[hollow pawn]

I'd say your situation applies as well

[ebon mantle]

Since last maintenance my tablet (galaxy tab s6 lite) has black bars akin to a film reel with AHA and 080 obscuring the top and bottom of the combat screen. I've tried restarting (both tablet and game-app) and repaired assets. Nothing helped. How do I get my full battle view back?
https://cdn.discordapp.com/attachments/460645783021289472/966693118420336640/Screenshot_20220421-153133_Azur_Lane.jpg

[compact oasis]

man these bars are annoying since some of the UI extends into it

[weary bluff]

I'm on tablet, same issue
I had to adjust the manual control since it was further up than usual

[hollow elbow]

The sidebars weren't as large as this before maintenance

[amber oak]

hello I got a problem, I can't fate simulat my friederich der grobe. It's allready be a month sinds I don't have blueprint sugestions of her eather. She is level 110 so that is not why. I try to conacte azur lane via twitter but without succes I will send a mail if nobady can help me here.

thanks in advance

I send a mail

[lyric lodge]

FdG doesn't have Fate Sim (yet?)

[agile wind]

https://media.discordapp.net/attachments/541747917300563968/966735399269584906/Screenshot_20220421-182106_Azur_Lane.jpg?width=1422&height=889

Same issue here, the bars are taking more space than before :
Adding the tablet information: Samsung Galaxy SM-T830

[torpid gull]

i also have an issue with the fugly bars (galaxy tab a)

[tough vessel]

if i wanted to change my yostar account's email address, i assume i'd have to do so by contacting support, right?

[trail oracle]

anyone else stuck on "Checking for updates..."?

oh it just takes some time

[delicate socket]

I have the same issue on my Samsung Galaxy tab S7 Plus. It seems like the only thing that's changed is the battle screen.

[ebon mantle]

And it's only on my tablet. Emulator (BlueStacks 4) doesn't have it.

[spring ibex]

How many gb azur lane size now?? After mandatory update???

[smoky pasture]

Umm how do I fix that unable to retrieve latest version info?

[calm spear]

Same Problem with the black Bars, Lenovo TB850-Tab with Android 10

[languid perch]

around 7.8gb for android afaik, assuming not updating voices n l2d, if with em is around 8.8

[languid perch]

try using vpn maybe

[thick basin]

hey guys, just wondering if anyone recently sent email to yostar and no response for more than 5 days?

[tidal stirrup]

her fate simulation is not released yet... just accumulate her BP's and use them all when fate sim is available

[bright valley]

Encountering the same issue as people above. It's so bad you can move your vanguard where they're barely visible. Play on a Samsung Galaxy Tab S6.

[molten shuttle]

So I was doing rookie missions PR1 and I unlocked the PR2 set of missions. When I closed and reopened the game I was back with the PR1 set unable to return to the PR2 set

How is this fixed?

[polar cobalt]

need advise on what to dl regarding bluestacks ver. (5 or 4)

[hollow elbow]

I'm not on tablet, redmi note 5, and it's the sidebar on my screen that take much more space than before update

Before update the sidebar only cover up to the backline icons and the chat toggle triangle

Game seems unable to output the correct battle screen for non 16:9 aspect ratio screen

It covers the shipgirls but not their hp bars

[knotty python]

Not sure how to collect. Gear Depot still is not at capacity.

[mortal nacelle]

you need like 88 iirc

88 free space

[knotty python]

Thank you

[eager tusk]

Ah dang it. I seem to have gotten the whole black bar/resolution issue as well. Battle ui looks rather off-putting like this. Also vanguard goes offscreen when you pull them towards the bottom edge in this reso...

Seems to have occured after latest update.

Using a Samsung Galaxy Tab S7

[hollow helm]

Does anyone know how to fix being able to log in with Twitter? I got a new phone last night and I haven't been able to log in to my account which was connected to Twitter. I keep getting some error

[balmy pilot]

You shouldn't complain about this

Happened to me as well

You essentially get more Combat Exp Packs, which in turn can be converted to more Prototype Cores

I think its intentional

Does everyone suffer from the Black Bar Issue as well?

I don't have a problem with the game having bigger black bars, but it interferes with gameplay...

[hollow helm]

The errors or how it looks when I try logging in through Twitter

[languid perch]

try contact cs by mail

[paper lily]

Sorry for butting in but the mail you mention is the one they put on the Patch Notes page? Because I also happen to want to ask them something 😄

[languid perch]

its the 1 at 📌

[paper lily]

Roger that! Thank you! 😄

[vivid goblet]

Both of you account twitter apps is region a country in locked disable.

[paper lily]

So, I just got response about my email. And it was rejected by Azur Lane/Yostar's anti-spam system even though it was just a question 🤔 Is there any alternative email or should I re-send it? Thank you in advance!

[gilded lichen]

I have the same issue as those above. Playing on a Samsung Galaxy Tab A8, also showed up after maintenance

[paper lily]

Yep... just sent another email and it was again rejected by their anti-spam system...

[languid perch]

dont send too much mail in a row usually send 1 then wait for the reply

[paper lily]

I haven't: the first one I sent was bounced back after 1 minute. So I did it again and it happened again 😄

[languid perch]

ouch, that suck. try contact in game, I remember some1 said its available tho not sure in which tab. maybe @sinful yoke know

[paper lily]

Thank you! Also, can that guy up there help? Nozokana. Don't wanna ping him 😄

[languid perch]

no idea havent try dm any1 from here

[paper lily]

Roger that, I'll probably give it a shot. Thank you once again!

[sinful yoke]

@paper lily do not dm staff, please contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

just because staff are in this discord does not mean you should be poking them for any issues or help

@languid perch do not refer people to dm staff

[paper lily]

Gotcha! Was only gonna do it on last resort don't worry. So what you saying is: since both my emails were bounced back I should try to contact them in-game right? 😄

[sinful yoke]

yes, if you get hit with anti spam (I have before in the past for some other support ) contact them through in game, the message from Z23 gives where you can find the tab

[paper lily]

I also asked about the Staff Member because one of them once helped me with an issue regarding the Merch Store. But again: I only did it as a last resort!

[sinful yoke]

we had a window open for dming staff for a short time

[paper lily]

I see. Thank you for the info!

[sinful yoke]

though they only work mon-fri so they may be awhile before they respond, sometimes they work weekends but this is just a notice

[wide socket]

Can I fix this or is it permanent

The blackboard on top and bottom

[sinful yoke]

its a bug but no one has reported it formally

[umbral mesa]

My account just... Lost about 200-250 shipgirls. Logged on for the first time today about 30 min ago and pretty much half of my fleet is gone.

Got the daily reward now so bone had logged in prior.

[sinful yoke]

try restarting your game and restarting your device

[umbral mesa]

Oh .. FF... Thank you. How did this happen?

Fleets and all were missing them, incl in PvP and Ops Siren. Now.. things looks to be all back

Never experienced this before, def had a spike of adrenaline just now.

[sinful yoke]

its just a desync not loading all your data, happens most common on emulator

[umbral mesa]

Not running an emu. Android phone since start.. like 3 yaears ago

But ok.. breaths

Thank you kindly, @sinful yoke

[drowsy depot]

I am also having the same issue. i sent a bug report so that they can look into it.

[sinful yoke]

we do not have it, double check if the bot confirmed it

[stone sail]

Huh, for some reason the audio isn't working at all today

I've tried restarting both the game and my phone, messing with the audio options, repairing, etc

nothing

anyone know how to solve?

[drowsy depot]

i sent the report via in-game....idk if this is the right way....or how is there another way to report it

[sinful yoke]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

@drowsy depot

[sinful yoke]

is your ringer perhaps off?

[drowsy depot]

sorry, i was writing an email, lol

[stone sail]

Huh

it was

[drowsy depot]

so type !bugrepor t and type what is wrong along with a screenshot? sry, never sent in a report

[stone sail]

AL runs on ringer?

thanks!

[sinful yoke]

yes, the audio will mute if you have the ringer on silent, so azur lane runs on silent

most apps will mute completely when the ringer is off because the purpose is to be quiet

[stone sail]

lmfao, I tried playing a YT video as a test to make sure my phone audio was good, and just assumed that AL also ran on the same principle as that

[drowsy depot]

ok, got confirmation it was submitted.

[agile wind]

How did you report? I would like to know how you did it in case they only fix the lateral bars, the top and the bot black bars are blocking the fleets and reducing a lot the game view. :S

[worn oracle]

I am unable to fight on the Main Campaign stages cuz my fleet is stuck in a map

confirming retreat only close the screen

Selecting a diff map doesn't change it

This flashes

any way out of this?

[wispy berry]

youve already tried restarting the game and hitting the retreat option on the 2nd screenshot, yes?

[worn oracle]

I'll go restart again

hold on

Alright it works now

thanks!

[drowsy depot]

send a DM to the Belfast bot, then it will tell u how to report it, it takes little time, just make sure u take a screenshot so u can attach it.

[heady cairn]

Is there any way to recover an account just with the username and the server it had played before?

[agile wind]

thanks , I hope they can do something soon.

[coral cape]

Commander level boost pack won't open. Bought it for the bulins and get this message over and over. I'm level 122 so I just wanted the items out of it and can't. Gear depot has nothing to do with the items in this pack

Nevermind, apparantly you need almost 100 free spaces for all the garbage gear it gives you lol. I'm good now. Didn't say in the purchase that you got all that weapon nonsense

[open eagle]

how much do you exactly need in the inventory? cause i had the same issue

[coral cape]

I cleared a lot of gear until I actually had about 100 free spaces then it collected

[open eagle]

ok thank you

just gotta give all my bad ships blue and purple equipment til i got the space then

[outer herald]

87 slots for the warehouse is needed for it

[humble hull]

How can I exit this operation siren hidden zone?

[tall rapids]

Bottom right side of your screen, tap that button.

[bronze flower]

Running into issues logging in, haven’t played in a while and reinstalled in a new phone, but can’t seem to locate my old account. I’m 99% sure I’m linked via Facebook but that doesn’t seem to change anything, and it’s still treated like a new account?

[outer herald]

If you had you account bound to Facebook, check to see if you have the right server selected

[bronze flower]

Now I get this message

[outer herald]

@bronze flower did you do the first half of this at all first by the way?

[bronze flower]

its been a while since i last played, but i'm pretty sure

[outer herald]

You did bind your account in-game and not on the main screen right?

[bronze flower]

azur lane is listed under my apps on facebook

circa 2019

so i think so

[outer herald]

Okay, is it giving you that error when you're logging in with your Facebook bind before anything else?

[bronze flower]

and then on the login screen i clicked facebook after this fresh install

the last facebook attempt started me like a fresh user, so i removed the bind in the settings and deleted the new azur lane account

[outer herald]

Before you were to do that, did you check the other servers first, since it defaults to the newest server which is Amagi right now?

[bronze flower]

yeah, still gave me the same runaround

[outer herald]

Do you at least know your in-game name and server you were on?

[bronze flower]

yeah, 90% sure it was RickMick on Lexington

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Try emailing them and see if they can help recover that

[bronze flower]

Thanks you so much!!

[outer herald]

Hope you'll get your account back with no problems there

[bronze flower]

🤞

[humble hull]

Thanks... Didn't know it's this easy

[tall rapids]

You're welcome, fellow Shikikan.

[modern dirge]

How long does it usually take to get an email back?

[sharp shale]

1-3 business days

[sinful yoke]

(and its currently saturday)

[upbeat valve]

I'm not sure if it's just me but I haven't been able to log in to the game for a day now. It just keeps crashing. After the loading screen it'll just crash and loads up again. Anyone having the same problem here?

Edit: I just tried reinstalling the game and the same thing happens. The error message is Azur Lane keeps stopping.

[dusk shell]

Silly technical question, but will azur lane eventually support HMS service (Huawei)?

[cedar crane]

Playing on tablet samsung s6 lite, why would the game layout be like this? There are black unused screen space. Some contents won't fit properly either. But everything is fine on bluestacks. Anyone know the cause and solution? Thx

[sinful yoke]

its a known bug

[agile wind]

Yes, it's a reported bug. I have the same problem, personally I think you should reported as well to Belfast Bot following the instructions to notify. ^^U

[cedar crane]

Got it guys, thanks for confirming

[junior dragon]

voice line for starter character doesn't play audio

[pine fiber]

i bought the fair winds cruise but i didnt get the thing so how can i resolve this

[mortal nacelle]

contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[pine fiber]

i did

[signal wagon]

Do I go with directX on emulators if the game keeps crashing while I play?

[junior oyster]

Hello. Today I lost connection with my account. Where can I get help and restore it?

[junior oyster]

The support send me the link to this page:

[blazing sage]

Is it possible to change the google account that was binded into my azur lane account?

[sharp shale]

uh you can't bind your account to google

[plain scarab]

hello when trying to enter with my account linked to twitter it throws me to an account without data (in my account I am level 69)

[carmine hedge]

I just returned from a long away and my study hall seems bugged i leveled it up and it wont change

I can not end or anything

[dusky horizon]

I need help, my cellphone died, got a new one but azur lane didn't load my Google play profile so I can't access my account, other games don't have this problem. What can I do?

[lyric lodge]

Its functionality changed, the students present is just fluff now

[formal current]

did you linked your account ?

[carmine hedge]

Oh thank you

[desert ginkgo]

Hi, I need help about my account. My account was registered using Twitter. But because my account was created before I was 18 Twitter decided to lock my account (I'm now over 18). I didn't think to much about it until I remembered I had thing linked to my twitter account one of which is AzurLane but I didn't remember until today when I had to reinstall my game. So I would like to know if there is anything that can be done to have my account back.

[desert ginkgo]

Nevermind, it was linked to facebook and the game preferred to boot on the server with no account instead of the one with an account.

[sinful yoke]

it will always default to amagi

[desert ginkgo]

Strangely it defaulted to Avrora. And my account is on Amagi.

[abstract copper]

hello, I've been away from this game for a very long time (like 3-4 years I think) and only just reinstalled. I'm 90% certain that I had my account bound to twitter, but it wants me to play the tutorial again. Is this normal, or am I going to have to go on a quest to recover my account?
edit: nvm I lost my progress lmao
perhaps my account got wiped due to a very long period of inactivity?

[mortal nacelle]

i dont think devs do that
log in with your bind then refresh on the server list

[latent lynx]

Hello. I can't access my account(s). Why?
I've downloaded the game again after for a while. When the login menu appears (Twitter, Facebook and Yostar), i choose Facebook. After logging in, i press "choose server". However, i can't see the character icon on "Sandy" and "Lexington" Servers where i actually have my accounts. Could you fix this issue? (My accounts are binded with my two different facebooks)
If you need my in-game nicknames, here it is: Kyrone009 from Sandy
yarraa from Lexington.

I cannot provide my UID's, for i dont remember.

If you need tagging me, dont hesitate.

[abstract copper]

appears to have not worked
not sure if I misremembered binding the account but either way I have taken the L

[gentle spoke]

if you remember your server, in game name, cmdr level, or anything, it's still worth a shot to email customer support

[e-mail]

[tidal stirrup]

small but funny typo 😅

i have all three, but only 2nd anniv has a typo in its description

[lyric lodge]

It's not, they gave the 2nd and 3rd item at 3rd anni

[tidal stirrup]

i dont remember that tbh, too much stuff happened since then :P

makes sense though

[bold bison]

recently came back, have issues with playing in emulator... keeps getting stuck in either "loading.." or in a middle of fight shipgirls stop moving and nothing happens. this happens very often, any idea for solution? (fyi it was same on both nox and bluestack)

[sinful yoke]

ok so have you actually try logging into those servers?

[sinful yoke]

try restarting your pc, if it doesnt help you’ll want to try repairing your game files

[harsh prawn]

Does anyone know why I can't open this ?

I can't open this box for some reason

[green rampart]

You need like 90 gear depot slot

[harsh prawn]

Ahhh I see, thanks

[latent lynx]

I just tried and logged in my accounts oddly. Thanks.

Sorry for my inconvenience.

[haughty raptor]

whats this mean

[gentle spoke]

check to see if your cattery is full

[haughty raptor]

I did think that

so I cleaned it up by enhancing some of my meowfficers

still doesnt work

[tribal drift]

Is there any way to buy gems from Russia ?

[restive mango]

App not available in region

[carmine hedge]

Help how can I fix this?

[carmine hedge]

My ui is messed up

[dense furnace]

I've installed the game on another phone but can't seem to access the account I have on Lexington, which is my main account. My account is binded to Twitter but even when I do log into it, it only shows my Alts on other servers and not my main account on Lexington. I would hate to loose my progress since I've played for a few years :' D [Ping is okay btw]

[dense furnace]

Nevermind, everything got fixed!

[bold bison]

restarting didn't help, and since i alrdy tried 2 emulator i'd assume the files aren't the problem?!! what other emualtor is stable beside nox+bluestack for azur? i'll give it a try

[summer notch]

Issues regarding account restoration goes where?

[brazen gate]

hi, im getting this issue
any advice?

[past ferry]

Good evening I am getting the same issue as ManuJapan89

[brazen gate]

yes, and is not related to an ISP issue. tested on different platform(pc and android) and different connection method as well

[past ferry]

Btw restarting did not resolve the issue

[brazen gate]

yeah

[brazen gate]

just to be sure. are you from italy? TIM as ISP?

[velvet tide]

Im from italy i have the same problem

[past ferry]

Yes I'm Italian with Tim as my ISP

[velvet tide]

Anche io ho tim

[brazen gate]

ok there is many issue with tim atm... be patient. 99% not an AL issue

good night

[nova sphinx]

hi, I had an account in azur lane, something high in level and others, and I'm sure I had it linked to facebook, but I uninstalled it and now that I reinstalled it my account is not there, and I'm sure it was linked, I even checked facebook and yes was linked since 2020

[sinful yoke]

did you login to facebook through azur lane yet?

[nova sphinx]

yes

In fact right now I have it connected and no server marks an account for me, look

[sinful yoke]

through the left side of the main menu right?

[nova sphinx]

yes

[sinful yoke]

ok so that is local data so it wont show unless you login, it has that info in our pins

[nova sphinx]

Are those account details stored on the phone?

[sinful yoke]

it is just the my character icon that is local data only

https://cdn.discordapp.com/attachments/488684387932700672/963327677920575488/unknown.png

press the server button and there should be this button at the top, press it and it will scan the servers for you

[nova sphinx]

I did that and no, that was going to show you look

and as you can see there it is active on facebook since I started it

I even bought on this account and I have the purchase receipts

[sinful yoke]

try restarting your device then try logging in again, its rare but sometimes the game lags and doesnt grab your data on the first try

[nova sphinx]

ok I'll try and let you know what happened, thanks

no, it didn't work

not if it has to do with anything, but I downloaded the game in parts, as it got stuck in the download I took it out and put it back in, but I mention it just in case

I really ask this because I don't know if I can get it back, because to get it back it asks for several things and I only remember the name, which is blanck or something like that, I don't even remember well

[sinful yoke]

@nova sphinx contact customer support for account recovery, they'll let you know what they need to help bring it back to you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[nova sphinx]

ok, i appreciate your help

[tardy arch]

I am trying to log in via Yostar account, have the email correct, and I am not receiving the Verification email. How long does it take to show up?

[minor thunder]

So I had to delete Bluestacks for a shortime and now I can't access my character

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

did you bind it

[minor thunder]

Yea

[sinful yoke]

let me check for you if the system is currently working

[sinful yoke]

okay check pinned messages for a How to Login guide

[tardy arch]

Might be a yostar thing since Arknights didn't work for me either. That or it's bluestacks.

[sinful yoke]

it worked for me, please make sure [e-mail] isn’t blocked by mistake

[peak sierra]

i want to go back to AL again, but when i was trying to log in with FB why it is not logged in with my Fb acc, instead other acc? how i could fix it?

[restive mango]

Game doesn’t update when phone is closed or when I’m on a different tab then the game how do I fix this iOS btw

[hot vessel]

I have a question regrading the graphic between bluestacks vs mobile.
Is there a way to get the same quality on both devices, because on bluestacks the new opening doesnt look the same as mobile and is really disheartening

[junior oyster]

So, my account is not lost. However, when I try to log in through twitter, the game reports: "TW authorization failed: 100222"

[young forum]

My Game is Up to Date. and every asset is downloaded by Live2D skins doesnt move at all

[mint silo]

Hi I rent the skin of Lützow and something is weird. If she is speaking her mouth is not moving only the upper lip is acting weird

[junior oyster]

I wonder whether it is possible to link my account with the Yostar account in offline mode

[junior oyster]

Nevermind, managed to get back to my account

[spare fractal]

Guys having bugs when after giving your ships tactical class books the back button does not respond but only when closing and opening again it works fine?

[lavish sky]

what happens if the boss is dead but the fleet is still on the map? did the game crash or smth?

[void field]

Hi, just wondering, i want to login to my old JP account but back then i haven't bound it to the twitter/yostar account, and it seems like the last bind code i've screenshotted is already used. Can i contact the e-mail in pinned messages about it?

[polar glade]

Please help

[main terrace]

Pls help, have bought gems but gems not come through, money has left my bank account, need Sheffield skin

[sinful yoke]

did you resolve this yet? if not login to your bind on the left side

[sinful yoke]

you will need to contact support their email is [e-mail]

[sinful yoke]

no, this is strictly for al EN

[main terrace]

I see, time to pop off an email

[carmine hedge]

Hi, is it possible to recover an account from lost email ? I only have google receipt from one of the gems purchase

[sinful yoke]

lost email? like its bound but you dont have the email anymore?

[carmine hedge]

Yes, the email is deleted :(

[coarse ferry]

Hello , I'm back to play azur lane since I was left on 2019. I login with my twitter account but it was nothing and don't have any character and I cannot remember anything about UID , In game name. Do I can recovery it only if I have only twitter account ?

[sinful yoke]

make sure to login to the right server @coarse ferry

[sinful yoke]

email support for account recovery, be sure to tell them you dont have access to your bind: [e-mail]

[carmine hedge]

Thank you

[coarse ferry]

It was right server. But maybe I just bound new account to my old account. So can It fix ?

[sinful yoke]

try pressing this button in server select

[coarse ferry]

thank you so much sir.

[little pendant]

guys, im trying to use the commander level boost, but keeps giving me the same error saying my depot is full

tho my depot is at

[lament reef]

So as a bonus to now totaly broken UI and fonts (guessing the dots in the middle are a new form of style) now we also have standart zoom screen to welcome us to events (no thats not a zoom in thats what the game does on its own.) Wonderful job Azur Lane keep it coming.

[polar glade]

CS told me to reinstall, which worked, but now idk how get back my unbinded account. Still no reply when I ask how in the mail.

[polar glade]

it's not like my account is truly gone, I mean, I can't use my username in the same server so it should still be saved on the servers

[sinful yoke]

you will need to contact support for account recovery, next time please bind your account

[sinful yoke]

you need more space

[polar glade]

Now I'm just waiting

[little pendant]

Even more than 60 slots?

[sinful yoke]

yes, 88

[polar glade]

How long does force-binding take in the pessimistic view? I might sound annoying but I haven't yet receive an email response after I gave my accounts' details so I'm not even sure if somebody received it over their side...

[little pendant]

Oh thank you

[sinful yoke]

in a normal view, 1-3 business days

[polar glade]

so until Tuesday I see

[haughty raptor]

after the update, azur lane keeps crashing

nvm worked after the third try

[carmine hedge]

Can't send any emails to the support address keeps giving me an error message and I think it's a spam filter or something, anything to do other than wait?

[polar glade]

[stuck crypt]

Can't login to Azur lane keep getting Error message after the update

[polar glade]

What error?

[past tendon]

I'm stuck in manju limbo

They just keep jumping and jumping

Internet's fine

[carmine hedge]

Thank you so much for the help

[south elbow]

Having a really strange error

All sound is broken, I'm not connected to Bluetooth or anything, I tried clicking the repair audio button, but I can't figure it out

Clearing the game's cache didn't work

Phone isn't on silent either

[lean osprey]

The zooming feature in inspect is disabled ?

[stuck crypt]

Error: 1

[sinful yoke]

login with your bind on the left side of the main menu @stuck crypt

[stuck crypt]

Thank you that worked

[carmine hedge]

Am I the only one whose attack fx isn't there, the sound just doesn't play and is completely silent

[jagged monolith]

How to reduce file

It's full of file about skin you don't even own ffs

[swift loom]

During playing in stage, sea surface looks weird and low resolution. Is this unusual???

[valid parrot]

I started playing the game today and downloaded the data, what is the problem?

[blazing halo]

Seeing this bug with Kirov L2D. I updated this all the assets too

[mental reef]

Does it happen even after you restarted your game?

[blazing halo]

Yes

[swift loom]

Is water surface bugged???

[mental reef]

By update do you mean by downloading the new assets or repairing the assets, if it's the first, then I suggest you to try the repair asset option

[blazing halo]

I just repaired everything and restarted. It’s still there

[mental reef]

Not sure if you're using any emulators, if you are, maybe try restarting the emulator instead?

Otherwise, have to wait other players or tech-support mod to help ya, I have no other ideas

[blazing halo]

Np thanks, I’m not using emulators

[molten badge]

Hi guys anyone having problems with vanguard not firing guns
Mine will sometimes just stop altogether mid fight both auto and manual

[fierce lion]

I can’t login since the last update. Eternal loading screen.

[shrewd olive]

Has the water always looked this bland?

[swift loom]

I have this problem too…

[plucky python]

Do i need to wait some days to claim the reward or is it a bug?

Oh it is per day

Nvm

[onyx kraken]

is it possible for yostar to transfer my account to another server so i can join my friends guild ?

[terse helm]

So I got the live 2d skin for emden but it won’t become animated or enable the live 2d do I have to raise her bond or something else?

[strong idol]

Can you help me? When i open azur lane always blackscreen like this

[past tendon]

Its been a whole day...

[jagged monolith]

Welp I kinda reduced the file and nothing wacky happened

[jovial walrus]

Hi I need help! I currently have my AL account on my phone. I also want to be able to run it on my PC through Bluestacks. The problem I'm having is when I log in through YOSTAR it gives me a completely different account data. Like I recognize the account as one I accidently made a while back, but I have no clue how it's connected. When I log-in on my phone it says I use that email and its binded for my main actual account, but the data is different when logging in with that email on PC. It's very confusing. I think maybe my data itself is binded to my actual phone? But then how do I switch it? My Twitter login isnt working either with verification errors.

[jovial walrus]

Wait okay I think I fixed it. I switched servers and it seems to have worked. Is that a thing?

Where it's tied to a specific server?

[somber pawn]

ur account can be in multiple servers, yes

just make sure ure logging into the one that ur phone is in

[jovial walrus]

Yes that seems to have fixed it. Like my phone server with all my data is Lexington, which also worked for my PC. But it gave me the different one with Alvora or something like that.

So is that like a multiple save file system?

Since they all connect to my same email or whatever?

[sinful yoke]

yep

[snow jackal]

Uhh, is this ok

[polar glade]

Lil Eu event phases unlock per day.

[finite shoal]

I bought the Commander level boost pack and I can’t get it from my mail saying my Gear Depot is full even though it is not. Is there something specific I need to do to claim it?

[sinful yoke]

try making more space

[finite shoal]

I made well over 50 space in my Gear Depot, I don’t know how much more I need.

[sinful yoke]

you need more, 88 in total at least

[finite shoal]

Yea I made an extra 50 space and it worked

Smh, if only I knew or the bundle said it LOL

[sinful yoke]

I think even if the bundle said, users still wouldnt clear enough space

[finite shoal]

Anyway, thank you 🙏

[dapper tangle]

I am experiencing a Kirov bug with her L2D where its just a white

[topaz sky]

So just wanted to ask if anyone has faced this problem of game crashing randomly while in a battle in normal map like 11-4?

[smoky pasture]

Help guys my WiFi is fine and already tried to re-download it, but its stuck here and immediately shows up (NetworkUnreachable)

[smoky pasture]

same issue here as well, its stuck and just shows networkunreachable, amagi server

[dull belfry]

The water graphics in battle are not working correctly

[craggy zealot]

Hi, i have a question.
My account alr binded by 3 ways (Fb, Twitter and Yostar account).
i shared my account with my friends using my yostar account.
How can i make my friend's devices logout? because he can login forever without using 6 digit code again.

[flint linden]

tried changing the passwort for the account since that would most likely need to be reentered then?

[maiden pivot]

So, I have a problem, I cant login to my original account. I haven't played the game for like 5 days and I knew that there was a huge update and so I uninstalled the game . (I also have problem where the game infinitely is checking for updates when there is a large update and I found a fix by just uninstalling and installing the game again) So I did this and when I loaded into the game I was thrown into a tutorial, which in the first time I played the game didn't happen, after that it made me make a new account, even though in my phones game launcher it still displayed my original accounts information. Also I don't have a yostar account, nor any other account option. I only had the base game account, I primarily relied on the auto login. Is there a way of getting back my original account or am I completely fucked?

[sinful yoke]

there is no such thing as password

[sinful yoke]

account sharing is against ToS
its not possible to log other people out

[sinful yoke]

you need to bind your account next time, there is no auto login, you are just lucky your phone save the data

you can recover your account by emailing support [e-mail]
azur lane always encourages binding your account before you do anything that risks losing it

[mossy bison]

are their customer support in a hiatus right now?
I purchased my 29.99 event bundle through konbini transaction 3 hours ago(waited 30 minutes yet the bundle didnt go through) so I sent them an email asking for support.

I know it's only been 2 ish hours but googleplay might do an automatic refund like last time for me and get my account banned (in which I have to repurchase stuffs, and the tax is a pain).

[sinful yoke]

its saturday and you waited only 2 hour

[mossy bison]

yes, just wanted a double confirmation because I experienced the same thing last time

in which I'm paying through a japanese account, so when googleplay refunds it they refund it in JPY in google balance and I can't really use that money because azurlane doesnt accept it

I have 4.5k yen sitting there because of these wacky problems, just really anxious is all

[sinful yoke]

to prevent yen sitting around I’d suggest waiting for support to get to you before going to google

they will likely refund it, staff are off on the weekend

[mossy bison]

I never went to google, the google side just decides to refund it for whatever reason

but anyhow Ig panicking now won't really solve anything. I'll just hope and pray that things don't go south

tired of technical issues 😢

[sinful yoke]

that leaves at least two days before they respond, typically they respond either same business day or next business day

but sometimes they do help users over their weekend though so there is still a chance they will get to it soon

[mossy bison]

thank you

[craggy zealot]

thank you @sinful yoke i was just busy and let my friend play for a day and he alr logged out. But im curious to ask. Bcs it's against ToS, i will never let anyone play my account.

[sinful yoke]

alway be safe with your account detail

[smoky pasture]

Is this a bug or just my crap internet? I can play other online games like WoTB, WoT PC and Genshin properly but AL doesn't run and just stuck in there

[sinful yoke]

try using a VPN with AL

[smoky pasture]

so any country, as long as I use vpn?

[sinful yoke]

typically NA works best

[smoky pasture]

it doesn't work

[regal cipher]

It is possible to replay the D3 event battle|| with the lvl.150 Compiler|| if the game crashed during it?

[lyric lodge]

Chapter 30 in the memories

[regal cipher]

Wonderful, thank you!

[neon whale]

guys, why cant i login my old account.?

[fierce lion]

The same thing happens to me this afternoon. I haven't been able to log in for 4 hours. My server is San Diego.

The same thing happened to me yesterday afternoon.

I'm at work and all games work except AL.

The problem came from yesterday's update.

I can't even choose a server.

[fierce lion]

I was able to log back in around 9:30pm.

[pallid canopy]

I gained 12k of this "tartiness" during event, but stuck at 3d phase

So, what a need to do to solve this problem? Thanks

[fierce lion]

CEST

[potent agate]

Hello, i need help i coulnt login via facebook

[lyric lodge]

1 phase unlocks per day, as always

[leaden tiger]

One of my ships disappeared and i don't own it in collections either anymore

[wraith gorge]

I have an issue with Kirov’s L2D

[lament vale]

Which character?

[sand matrix]

Issue with rikka and yume skill. After that everytime engaging new enemies got stuck on loading.

[main abyss]

I ran into a ship I could not use or get rid of.

It was Pensacola yesterday but moved to this Oklahoma ship.

And when I left last night, I had a full fleet of ships as secretaries.
When I came back today, all my secretary ships had been removed and left with a random blue rarity ship.

What is going on?

[potent hull]

Whenever I run the game on bluestack, the performance of the game is fast, but the performance of everything else is slow. Like chrome or discord take long to respond. Is there any to improve this situation?

[sinful yoke]

emulators are incredibly resource heavy

you need a strong computer for them

the least intensive one is reportedly mumu I believe

[sinful yoke]

try repairing your games files, if it doesnt get rid of her you should contact support to remove her
it looks like she got stuck

[main abyss]

@sinful yoke
I tried both repairing assets and live 2d, but just got "no exemption" on both.

My secretary spot seems to be set to random low teir ships...

Although, the current secretary is Oklahoma, the same ship that is so heavily glitched

I went to help, found the little blue icon on the upper left and asked for assistance.
But all I got was a request for my information and nothing since.

[sinful yoke]

ok well its currently saturday

[plucky python]

Re installing might help

[leaden tiger]

Little renown

[lime cape]

Same here

[carmine hedge]

What happened to the core shop

[open pendant]

After updating the lastest android version, i encountered huge UI problem like this, i have tried re-install the game serval time, and repair but it not helping, anyone can help me please ?

[primal halo]

Hi, i have bought some gems; i have been billed, but error, i havé notre gems on account
Please help me
Thanks to you

I have not gems *

[glacial cosmos]

/techsupport

hello, I contact you because wanting to replay azur lane I redownloaded the game and when I wanted to connect to my account I had to start all over again, is there a way to recover my account? (I have all the information of my old account more or less if necessary: ​​server, id)

[young lagoon]

A glitch where parts of the evaluation screen got shifted somewhere to the bottom right corner making the confirm button unclickable.

[nova coyote]

Why can't I buy even though I buy every 1 of the month

[lament vale]

She was in a event and she was a character u needed to complete missions to get like the little Prinz rn

[ornate ether]

I bought the lvl. 70 commander boost pack after I had already reached lvl. 75

and I can't collect the pack

it says "Not enought space in Gear Depot"

even though I have 40 free spaces in the Gear Depot

[lyric lodge]

You need 87

[leaden tiger]

Thanks

[severe rivet]

not sure why but when I click on my secretary and she says something the box with the translation doesn't appear

[steady saddle]

A little help I'm not sure if anyone can help mi but I recently purchased the commander level up pack and it won't let me redeem it's saying it's to full but my storage is pretty much empty

[frosty ridge]

I can’t claim the little eugen I reached 10k affection

[mortal nacelle]

how much free space do you have though? you need like 90 (max, but i think its 88)

[steady saddle]

Over 200

[mortal nacelle]

you can get her on next week wednesday. one mission unlocks every day

[mortal nacelle]

interesting, did you try rebooting the game?

[steady saddle]

I'll see if that work if not it's maybe a job for the Devs to deal with

[frosty ridge]

Ahh I see thanks @mortal nacelle

[steady saddle]

Nope still didn't work

[lyric lodge]

That's DOCK, not DEPOT... you need open slots for the Bullin (though usually it just goes over capacity there ).

[astral elbow]

Same problem, am I missing something?

[lyric lodge]

That's also not your dock (where the ships at).

[astral elbow]

Ah sorry wrong screenshot, it's now saying gear depot

[lyric lodge]

This is all it contains, so last option might be you're at the skillbook limit?
https://twitter.com/azurlane_staff/status/1514498695479369730

アズールレーン公式 (@azurlane_staff)

【お知らせ】
本日メンテナンス後、お得パック「指揮官レベルアップパック」が常設販売！

レベル70未満の指揮官が購入すると、一気にレベルが70に上昇可能！

さらに指揮官レベル関係なく、戦力育成中の艦隊に有用な兵装・アイテムを多数GET！

※指揮官レベル70以上でも購入可能
#アズールレーン

Likes

2222

Retweets

934

Twitter · Apr 14, 2022, 7:00 AM

[sharp elbow]

I'm not being given my rewards.

For sugrary

[sharp shale]

it's time gated, next phase unlocks tomorrow

[sharp elbow]

Okay thanks

[nova coyote]

Any help?

[sinful yoke]

we dont know

[molten wedge]

Is it just me or did the graphics for the water during battles change this patch? Now it looks less clear and there’s a clear diagonal line running through the middle making the top half of the water look kind of foggy.

[prisma river]

anyone else with this problem?

I can't access my Facebook account

and I ended up configuring my account only on it

what do I do?

Is this a bug?

I'm Brazilian and it says that the request is invalid and there was a problem with the request parameters

[sinful yoke]

try reinstalling

[prisma river]

I will try again

This issue is not only happening on azur lane but also on arknights

So I believe that even with the reinstallation it will not change

Both games are having problems logging in through Facebook I don't know what to do about it my luck is that at least on arknights I had already done two login steps

[prisma river]

the reinstall didn't really work

remains the same

Would it be a problem with my region?

[proven hemlock]

does anyone know how to fix the failed to activate quest error? it only happens when I try to start a sortie in a campaign stage or event campaign quest and doesn't happen on event hard mode quests and story hard mode

and it just happens in the amagi server in the others the game runs just fine :'(

[prisma river]

please help me

[sinful yoke]

contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

they may be able to help

[prisma river]

Ok I will try

[sinful yoke]

its out of the scope of here, it seems like a bug

[prisma river]

I understand, thank you for the support

[sinful yoke]

if they cant resolve it for you they will force bind it for you to something not facebook so you can login

[prisma river]

being able to remove my facebook account to transfer it to a yostar login would be all i wanted to do now

I usually do the math on Facebook for being practical and I end up forgetting to make a second way of entry

[light kelp]

Hello. I recently went back to playing AL after almost a year. After I downloaded the voice and l2d files, there seems to be still no audio for me. Restarting didn't help and I also can't seem to click the repair button right beside the option for audio.
What can I do to get the audio back?

[wheat monolith]

I purchased the crimson offering lucky chalice, the money was already taken out but I never recieved the items

[olive mirage]

im unable to enter the fate simulation with friedricn even after i reached lvl 30

[sinful yoke]

is your ringer on silent or is it on?

[sleek prawn]

Where can I test my Yostar password? I’m trying to collect my passwords

[light kelp]

@sinful yoke it is on

[sinful yoke]

you cannot collect yostar password, its a changing code

[sleek prawn]

Ok just making sure

Thanks

[sinful yoke]

strange I would try restarting your device firstly and if it doesnt help, yu may need to fully reinstall

[sinful yoke]

she does not have fate sim

[olive mirage]

ah i see ty, i saw the blueprint exchange and it gave the option calculating for how much i need for the fate sim

[light kelp]

I'll try and restart my device first then. But if it needs reinstalling then I guess I should just let it be. Downloading 10gb of data is quite time and money consuming in our country.

[sinful yoke]

your ringer is off

immediately I see

[light kelp]

Here is the second one with the ringer on

I also included the sound from youtube just to be sure that only AL isn't producing any sound.

[light kelp]

I did restarted my device not too long ago. The second screen record was after I restarted my device. Since it still didn't fix the problem, I probably have to reinstall then?

[sinful yoke]

ive seen this with a couple people, ultimately I never found out the issue
I think it has something to do with your phones settings if I were to guess
but I dont have an android so I cant fiddle around with the settings

[light kelp]

I see. I'll try to look up the cause of the problem. Thanks for the help

[light kelp]

I think I might have found the problem. As you can see below, I have an option to use multiple sounds coming from different apps and so I can mute other apps while using other's sound. The last time I played Azur Lane before I uninstalled it, I was farming for event and was browsing youtube while doing so. I remembered I muted Azur Lane from the sound that my device use so I can only receive the one from youtube. This is the cause of the problem and Its my bad for not checking it first. Thank you very much for the help!

[sinful yoke]

oh perfect thank you, if anyone else experiences this I will let them know @light kelp

[grim sedge]

Huh... Running into a slight graphical problem in game.

I got to the next level in my Naval Devotion Medal and Rose Vows Award, yet the previous levels are still being shown on my display.

[lyric lodge]

Uncheck "Show highest"

[civic steeple]

I need help in retrieving my account, i bined my account to my FB but after deleting it he game to clean some space, i downloaded it again but no my account is no were to be found.

[white kiln]

my game has been constantly freezing on load screens and in battle anyone know how to fix this?

[round zealot]

Yo so I need help with recovering my account too

I deleted Azur lane due to some tech issues with my phone

And now I can’t log back in using my bound twitter account

[primal shuttle]

So I can't Level in the Little Prinz Eugen event, it just says 10700/6500

[lyric lodge]

Daily unlocks

[primal shuttle]

Ah alright

[vestal basalt]

does auto search battery saver function control my phone brightness too?

[grim sedge]

Oh wow, I feel dumb for not even noticing that check box.
Thanks. 😊

[ornate ether]

thanks

[hardy radish]

Can I somehow change the Email address that I have in my Yostar account?
I logged out and lost access to the Email adress that I logged in with and cannot get the Email with this verification number.

[olive onyx]

is your account linked to the play store or do you need a specific account linked asking for a friend

[hardy radish]

Uhm I have it linked to Yoshtar with a Yandex Email, but yeah the Email I use for my google account is the same

[blazing shore]

Hello! I've entered the game and it said that my fleet had returned to harbor due to battle time exceeded. However, when I tap the battle button to choose a mission, I am sent directly at said battle that had its time exceeded, but "boss defeated, stage cleared" message appears. I am still able to switch between fleets, but not allowed to move then with a "invalid input1" and I can't retreat because when I try to do so it doesn't change a thing. Any idea on how to solve this?

Sorry in advance for the English, and if I mixed up about posting it here or in the bug support channel.

The stage is 5-2 santa cruz skies btw

[sinful yoke]

there is NO!!! google store binding, please do not be confused

[sinful yoke]

you need to contact support to change the email [e-mail]

[sinful yoke]

did restarting the app help to resolve it?

[blazing shore]

At the first time doing so, not really, but after opening a different game and coming back to azur lane, yes

thank you

[hardy radish]

I have and they told me that I need to give a screenshot of purchase receipt and my UID but because i have no access to my account I cannot find my UID and I also dont know where to find that receipt, any clues?

[sinful yoke]

you can find receipts in your email or order history in your googleplay/itunes account

if you dont have UID just tell them

[hardy radish]

Alright, I have never spent a single cent in the store so it says that I should set a budget, should I just make a screenshot of it and tell them that I never paid anything?

[carmine hedge]

According to the event, I have 11700 affection with Little Prinz Eugen which should mean I could unlock her. But my reward is stuck at 5/7. I can't seem to collect the last two

[tender tinsel]

how many days has the event been going on?

[sharp shale]

yes you'll be able to unlock her. a new phase unlocks each day and on the 7th day you can obtain her

[astral sky]

got a tech/phone-related question

got a new phone and it automatically brought my games over, but when i start up AL i get a kind of black screen after the initial logo. currently uninstalled and re-installing it to see if that fixes the problem, but i was wondering if this screen means anything

nevermind, turns out re-installing it fixed the issue

[night heron]

I got a problem with game notifications only happening when I open the game

[blissful wren]

I cant collect my rewards

My points are over the needed amount but its not moving

Nvm i looked back it will unlock Tomorrow i guess

Sorry to disturb

[vivid goblet]

Click "GO"

[winter pasture]

Hello, I am having issues with streaming azur lane on discord (ipad). Everytime someone joins my stream the stream would cut out. Is this a copy right issue with the SFX?

[wheat monolith]

I contacted support in game and have a screenshot of a receipt but it won't let me send any pics, nothing shows up in the album

[olive dock]

How long does the in-game support take to contact me back? I need help recovering my account.

[vivid goblet]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

1-2 business days

[sinful yoke]

you would need to make sure azur lane can access your photos

[olive dock]

Thanks