The new font is bad
#tech-support
signal wagon
Bro this is the 5th time Ive installed azur lane
languid perch
if cant login after restart, might want to try update. Im not really familiar with bs since using nox sorry
signal wagon
Ima try to update bluestacks for a shot, but really, I have no idea what is going on
dusky crown
inner rune
Bro this is the 5th time Ive installed azur lane
That won’t be solving the problem. The problem is that your computer can’t connect to AL servers. Not likely the emulator’s problem.
Contact customer support to see if you were accidentally IP banned?
signal wagon
That won’t be solving the problem. The problem is that your computer can’t conne...
Then how do I fix it?
signal wagon
Contact customer support to see if you were accidentally IP banned?
Emkay where do I start?
inner rune
They got an email on their website
al.cs-yostar.com I think is their email
Email them and describe your problem to the,
Then ask if you were IP banned
ebon thicket
Try using VPN on your PC
inner rune
Ohhhh that might work
signal wagon
Try using VPN on your PC
Ima contact customer service 1st
spice lance
Any idea what the issue is?
sinful yoke
login to your bind on the left side
spice lance
i tried updates resets and stuff
sinful yoke
spice lance
ill try logging into bind
velvet tartan
Hmm weird ok
spice lance
login to your bind on the left side
huh it worked, interesting, ive never had to do this before
thanks its fixed now
inner rune
Yeah there’s a pinned message of common errors
sinful yoke
that one is not in there
inner rune
It is isn’t t it?
sinful yoke
not the same thing
the doc is outdated, we dont expect anyone to scroll down that far
sinful yoke
yes, and its not the same thing
inner rune
Oh
fossil sierra
has anyone had experience with windows 11's emulator? i'm running out of space on my phone yet again and i'm curious if upgrading to 11 is worth it, and I don't want to use one of the typical emulators that i have heard so many issues about regarding spyware and such
sinful yoke
would more likely be answered in #al-general and if theres no response, theres no experience
fossil sierra
yeah I asked there, people were just using it for off topic stuff so deleted and asked here
sinful yoke
people in this channel that used it said it was good, but this was when the feature barely released
didnt look very off topic to me 
fossil sierra
i'm not going to argue but i guess i'll take "it was good" as a good sign
signal wagon
al.cs-yostar.com I think is their email
Says that email isnt recognized
sinful yoke
search around on google if you need technicalities
sinful yoke
Says that email isnt recognized
every email needs an @ 
and its in this command
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
signal wagon
Okay thanks! Btw, how long can it take for me to get a reply? I just wanna see if I can download epic 7 again in that time, my guildies will be mad I missed this guild war lol
sinful yoke
try restarting your internet router
languid perch
err if u dont have lots of game in the emu, might I suggest get lighter emu probably ?
inner rune
Haha lol, I didn’t even notice the email address I gave had no @
minor sky
done restarting
and not working again
I can't login entire day and issue still isn't resolved, after doing everything
languid perch
try using vpn maybe ?
minor sky
why would that work?
sinful yoke
the infinite loading is a connection error typically
granite granite
Why did the game suddenly decided to shrink in size from 7.5 gb to just 4 and then ask me to download 5.1 gb additional files?
sharp shale
deletes unnessasary/old files and installs new ones
nonetheless, if azur lane is taking up too much space for you, its best if you reinstall the app
make sure you account is bound
granite granite
Hmm, ok
minor sky
the infinite loading is a connection error typically
I did reset my router
and it's not working
whatever I sent an email to them they'll respond
languid perch
thats y try vpn, sometime it help when directly using ur original net having trouble
minor sky
HOW DO I USE THAT?
languid perch
HOW DO I USE THAT?
vpn ? just look for 1 at google store
sharp shale
it adds a middleman to wherever you're trying to connect
lets say you access discord, it goes
your computer -> discord
if you use a vpn,
your computer -> server hosting the vpn -> discord
minor sky
it's not working
I installed kaspersky, turned on vpn and shit still isn't working
OK what vpn I should install?
which one exactly
languid perch
in theory any vpn work, just pick different country in vpn setting n then start it
foggy sapphire
Is it just me or after the update the game is optimized in a way it was "fast". Like there's no little lags when switching to menus and such
earnest igloo
Yeah i think so too
wide heath
Anyone got the apk for the latest version? Since azur lane isn't supported in my country
languid perch
size not really optimized tho 
oh well still doable in emu at least
rotund oriole
I think something is wrong with the font it look different. Also i found this
wide heath
This version seriously needs to be fixed
regal juniper
U guys complaining bout bugs, but have you noticed the game became snappier than before?
A small price to pay
minor sky
They said I need to reinstall the game completely
soft haven
How can i fix the game?
It looks broken now
rotund bridge
something's wrong, I finished updating the game after it sends to me to the update app, finished updating but can't enter the game yet. I have tried using the method from the pins but azur lane isn't there when I searched "azur lane"
oh nevermind, I can just enter the setting and found the update, bluestacks 5 confuses me
thing's cool
foggy sapphire
U guys complaining bout bugs, but have you noticed the game became snappier than...
Yeah kinda suprised too
minor sky
Wish I could see it
foggy sapphire
Wish I could see it
If you're in mobile, you will
Hopefully, the bugs of updates do get resolved tho
fathom egret
guys is the update really 5gb?
languid perch
yep
obtuse shadow
U guys complaining bout bugs, but have you noticed the game became snappier than...
that's funny, cause game has lags in war archives maps
foggy sapphire
guys is the update really 5gb?
This is my last sc of my update
languid perch
tho in total only add around 1-2gb at most
fathom egret
damn still downloading this much really bad for my internet lol
languid perch
holy cow i'm ded
if lacking free space for update, imo better to fresh install
soft haven
At least they give 200 crystal
foggy sapphire
At least they give 200 crystal
Did they?
languid perch
yep, check ur mail
fathom egret
if lacking free space for update, imo better to fresh install
thankfully my space is fine, the problem is just my slow internet with limited bandwith
foggy sapphire
yep, check ur mail
dem.. I should've listened to my secretary 
languid perch
thankfully my space is fine, the problem is just my slow internet with limited b...
ah then just patch while reading newspaper or something
foggy sapphire
Ayt, I'll check it later
fathom egret
ah then just patch while reading newspaper or something <:AkagiLUL:5319883926998...
guess I should go outside and touch the grass then...
foggy sapphire
Yeah
I just checked
I might've ignored some of my emails this morning..
Thanks for telling ! 
languid perch
keep them there imo if no plan to use for now, or end up missclick the gems to buy coin/oil 
wet heron
OK so this is a problem i have had ever since I bought my new phone, during combat the game does not use the sides of the screen. It's hard to aim battleships
Can I fix this?
soft haven
Can I fix this?
For now, it can't be fixed
Until they repair the game i guess
wet heron
For now, it can't be fixed
Until they repair the game i guess
I meant when I changed phones, not update the game. It's been like this before the update
My LG V20 did have this problem but my galaxy A52 5G has had this problem since I bought it last fall
Yeah, I should have looked into this sooner
keen pike
Having the same problem as you, only noticed it after the update but now im not sure if it has been around since before the update
Using a xiaomi 11t pro
It would appear that the game is rendering a clone of the battlefield behind the main one
wet heron
It would appear that the game is rendering a clone of the battlefield behind the...
Yeah, the rendering a second one behind is new to me after the update
keen pike
Strange pixels in bottom left arent caused by my phone display, as they don't appear in any other app and are blurred by the victory screen so it would appear to be a azur lane rendering issue not a hardware failure
keen pike
Yeah, the rendering a second one behind is new to me after the update
Got it, yea then its probably the update
Game text is weird too, although it seems this has also been mentioned in this channel
keen pike
U guys complaining bout bugs, but have you noticed the game became snappier than...
Cant lie, despite all the bugs this is true
wet heron
Yeah it's so much snapper! It's awesome! I have been lucky and the screen this seems to be my problem on my phone. I'm going to test blue stacks tomorrow
drifting lichen
is the new update meant to be really big? Mine's been downloading for ages
sullen creek
I can't login after updating
thorny pike
Has anyone figured out how to fix the duplicate battlefield yet?
drifting lichen
Has anyone figured out how to fix the duplicate battlefield yet?
have you tried exiting the app first
compact relic
hi any a idea how update my azur lane over BS5 pls? they stocking ....
drifting lichen
hi any a idea how update my azur lane over BS5 pls? they stocking ....
are you using google play as well, maybe you've downloaded it on google play as well
and then try updating thru google play
thorny pike
have you tried exiting the app first
I've tried closing and force quitting the app and also tried the repair assets button. Says there's no issues
compact relic
that are porblem since 2 hours dont work on google play app
here
@drifting lichen anti virus are off vpn off
drifting lichen
yeah I can't figure out any solution besides deleting the whole app and just redownloading and logging in again, I've had to do it a few times before
sorry
signal wagon
Thanks for the vpn suggestion, it worked, I can finally put this weeklong protest to rest
compact relic
yeah I can't figure out any solution besides deleting the whole app and just red...
is work now but i must complett desintall the BS5 and reinstall
ocean ginkgo
Azur lane is kinda buggy/glitchy since the Update. Does anyone else experience that? (Main issue is shown at second 15 and following)
winged parcel
after update don`t even want to work. shells just suspends in air, but skill continue to tick, air, torpedo and shell continue trying to launch 🤷♂️
languid perch
after update don`t even want to work. shells just suspends in air, but skill con...
have u try leave battle n restart ?
winged parcel
have u try leave battle n restart ?
more than 10 times. now trying to reinstall game
languid perch
oof didnt work huh, I get that prob sometime even before patch n usually work after leaving battle
naive spruce
can i move the data files to sd card?
languid perch
nope
vague sparrow
the font has changed
is it a feature?
signal ridge
I reinstalled it and now I've lost my account
How can I recover it?
I didn't bind it to a yostar or Twitter or Facebook account
mortal nacelle
do you remember of your uid or the name and the server you were on?
signal ridge
do you remember of your uid or the name and the server you were on?
I remember my UID and my account name but I don't remember the server
minor sky
I just did what they told me to, and now it's even worse
ornate basin
I want to ask what this 5.1gb update have
ornate basin
It's just giv no special change and WHY THEY ADD REMOVE ACCOUNT FOR PERMENANT
warm pollen
Does anyone have the same problem with the game requesting to again and again update, even though you already updated it?
ornate basin
What is going on with yostar
ornate basin
For what problen
lyric lodge
It's just giv no special change and WHY THEY ADD REMOVE ACCOUNT FOR PERMENANT
EU rules (its not new btw, been added a bit back)
ornate basin
:((((((
minor sky
yesterday, I was stuck in loading screen, now I reinstalled it, and it's black screen
ornate basin
What about some hacker hack our account then delete it
ornate basin
yesterday, I was stuck in loading screen, now I reinstalled it, and it's black s...
Sadge try open vnp
languid perch
actually most phone game that I know of always want bind id to lock ur data if anything happen
minor sky
Sadge try open vnp
Now it's not problem in connection, game is not even booting up
languid perch
Now it's not problem in connection, game is not even booting up
phone or emu ?
ornate basin
Maybe wait
Dis update giv alot of shitty bug
And maybe I see that the ocean is look better
languid perch
somehow most ppl having stuck in login that I see reporting here is bs user 
y not change into diff emu
ornate basin
The number of AL player is reducing bc many of 32gb phone players
minor sky
and same results
languid perch
my phone lack space to install this update only have 6gb free, but patching work till the point pop up appear sayin no more space
maybe current azur having bad compability with certain version of bs
velvet pebble
Stuck here for about half hour
ornate basin
Its going to be bad now
languid perch
I don't think that's it
well if ur hdd still have lots of space, just try install diff emu. coz Im using old version of nox n azur still work
minor sky
are you completely sure it's the emulator that's fucking up
cause I did install it on phone, and got the same result
black screen
languid perch
well it run on my emu, n phone...
languid perch
install from google store...
minor sky
I CAN'T
thorny geyser
My battle screen border line is fk up so annoying..
minor sky
SO THAT MEANS I CAN'T PLAY IT ANYMORE?????
languid perch
My battle screen border line is fk up so annoying..
it seem bugged for certain phone, saw some ppl already post the same problem
minor sky
I asked help from customer service
they said redownload it
I did
and it's black screen
before I was stuck in loading screen
ornate basin
You say to them you did it but not work
minor sky
yes
ornate basin
Then what they did
languid perch
they said redownload it
maybe shud mention to them u cant download from google, ask a web that good according to them ?
minor sky
still nothing
languid perch
at this point only ppl that also download from outside google that can compare n help him I guess
minor sky
if I lose all of my progress I swear...
burnt nebula
and it's black screen
Sometimes takes a bit more than usual to load
burnt nebula
if I lose all of my progress I swear...
Do you have it linked to an account such as Twitter or Facebook?
minor sky
Bound it to fb
burnt nebula
Then everything is fine
languid perch
progress wont lost as long as bind, dw
burnt nebula
Just remember on what server you were playing and done
minor sky
that's not a problem
burnt nebula
So everything is fine, if it's black screen just give it a bit of time, sometimes takes time to load
minor sky
ok
burnt nebula
It happens to me sometimes where takes up to 1 minute to boot up
minor sky
5 minutes in still black screen
10 minutes.....
I don't think it will load...
it's definitely not loading
almost half an hour and it's still black screen...
I give up
half an hour nothing changed
viral wasp
valid wing
don't know where i can ask this but
are the redditor mods actually offically appointed or not
wide heath
Anyone got the apk of the latest azur lane?
minor sky
I'm downloading it from aptoide
muted atlas
Anyone on Android x86 (pie) get this kind of problem while doing exercise? Fresh install of the game.
forest oriole
i know that this is the console or something similar to that, but how do you access it?
just randomly popped up
muted atlas
Anyone on Android x86 (pie) get this kind of problem while doing exercise? Fresh...
It'll stuck on "loading" even if my network is good.
median phoenix
I wanna talk about currency for buying Azur Lane items
Is it affected by current event around the world?
harsh inlet
Stuck on going into profile top left
Missing textures on the lighy flashing when mob fleet spawns on map
spring ibex
languid perch
Is it affected by current event around the world?
yes, cant buy gems from certain area
median phoenix
Ah hell
Not to be political but some country cannot use google play as well
Hope my country won't get this incident too
marble drum
Cutscenes are not playing in war archive missions
lyric lodge
You need to complete the WA to unlock all memories. Not sure if B3 works, but its an intended "feature" fully ommitted from EN patchnotes
brave blaze
Is there another update coming soon? I’m confused over the “Apolo-gems”…
lyric lodge
It's an apology for the many issues
inner rune
And maybe another update to fix bugs and goofy text fonts
keen violet
soo, how to buy cruise pass in russia, any thoughts?
echo valley
yay apologems!
dim cradle
Is this a bug?
fleet solstice
Is this a bug?
it happened the same to me, even inside the mission
it wont go away idk what to do
it's hella annoying
fleet solstice
i hope they will fix this very quickly
i even tried messing around the UI in the settings but it doesn't change
crude cove
unique folio
Who do I talk to about figuring out what my account was? Because the reason update was not installing correctly so I deleted it and reinstalled it. And my account was paired up to either my email address or a Twitter I just don't remember
wary bay
do al staff assist here for account recoveries?
crude cove
Who do I talk to about figuring out what my account was? Because the reason upda...
Did you just link it to twitter?
unique folio
I believe I did although I may have linked it to a yostar account, all I know is that I've linked it and I can recover it.
unique folio
Did you just link it to twitter?
I do believe I did although I may have linked it to a yostar account, I know I can recover it cuz I have before I just can't remember what I linked it to
grave pawn
What's going on bruv
lyric lodge
What's going on bruv<:Wotspite:839635014572048394>
Try repair assets in options
grave pawn
Hmmmmm
trail gazelle
hey hey people, i got some problems with the screen resolution during battles, anyone got an idea how to fix this? ^^"
crude cove
I do believe I did although I may have linked it to a yostar account, I know I c...
try to recover both and try
tender tinsel
Will AL ever officially support this again? it runs so well
oak star
I smell rat on this requirement of further 2GB.
sinful yoke
you mean ram?
oak star
<:M4confused:734930250080845824> you mean ram?
No. This wasn't well explained.
This game could have a thing similar to Fire Emblem Heroes, where a low-resolution option for download exists.
sinful yoke
thats a good comment for #game-feedback
karmic agate
Is there a way to move the game data from internal storage to external storage? I set the storage setting on the app to external and it ask me to 'move' it, I approve it and then some progress bar briefly shown transferring data. But the data still on internal. I deleted the data and tried to download it again and all 5.4 Gigs data still poured on internal.
karmic agate
Awww.... shucks.
Even after clearing out my non essential/non work related app I still left with less than 1 gigs space (from 2.6 gigs b4 updating app/data). Not sure if thats gonna fly.
tough vessel
so does "maximum registered user limit reached" mean i need to log out of the other device?
inner rune
soo, how to buy cruise pass in russia, any thoughts?
VPN?
glass cipher
Anyone having this screen glitch as well ?
charred kiln
I've found a "feature", how to get myself out of it
sharp shale
have you already tried restarting the app
glass cipher
have you already tried restarting the app
Yep even reinstalling it
tough vessel
still trying to figure out what "maximum registered user limit" means
sharp shale
Yep even reinstalling it
oh that bug is a known bug, devs are working on fixing it
tough vessel
sinful yoke
are you trying to create a new account on avrora server?
tough vessel
are you trying to create a new account on avrora server?
no, logging into an existing account on that server
unless... did i change my yostar account email?
can i even do that?
sinful yoke
try logging back into your bind
tough vessel
ah fuck, it was the wrong account; thanks for checking that
sinful yoke
yu can check account by pressing the button on the top of the server list
tough vessel
yeah, i logged in on my other device and checked account settings
100303... lemme look that up on the spreadsheet
not there
ah, i just entered the code wrong
lofty dome
since the mandatory update i have this weird glitch effect and borders during combat, which is quite annoying.
playing on a Xiaomi Mi 11
sharp shale
since the mandatory update i have this weird glitch effect and borders during co...
it's a known bug, devs are working on fixing it
lofty dome
lime sluice
I've been seeing pink squares all over the place, I assume it's missing textures?
Already tried repairing assets
sharp shale
did you repair assets from the title screen or in-game settings
blissful bay
To anyone who uninstalled and reinstalled on ios what results did you get
grim dawn
@sinful yoke deleted l2d files manually (no way I'm reinstalling the entire game for that on my internet), game works normally (of course it does) and recognises that l2d version is v1 and there are updates available (as if I never installed l2d), there's no risk for any silly ban? Checked tos there's stuff about modifying files, decompiling game, reverse engineering, removing security stuff, deleting copyright and other proprietary rights notices but like.. nothing about deleting a bunch of l2d files 😐
I assume there's no risk, that would be stupid, but you know, looking for some reassuring
sinful yoke
im not sure about risk, I'd say its very minimal if not at all though
usually modified files would imply replacing with foreign or adding things in such as cheats
grim dawn
Nothing was replaced or added, just a little bit of space saved, I have other device to appreciate l2d 👍
Thanks for quick response
tame gale
really glad i didnt do that on my alt
i m guessing if i were to do that there would a delay of like a week or something (Im not deleting my stuff im just saying)
sinful yoke
im not sure how this is a tech issue, or why you repost it 
sinful yoke
you can try it on a BRAND NEW account with a random bind, but we dont have any knowledge on if theres a cancelation period
I dont know anyone who has done it yet
tame gale
me neither but there probably is, this isn’t the only game that has this. Im not gonna be the one testing this though
sinful yoke
yeah maybe I will reinstall bluestacks in order to test it, but im paranoid and im sure everyone else is so I dont wantto test it 
we may never know, not worth the curiosity
tame gale
understandable
coarse fjord
my gem shop doesnt work, what can I do
wide heath
Anyone got stuck in a black screen after the game showed manjuu and yostar logo?
latent path
anyone got ships disappearing on them? missing all of my neptunia ships
latent path
anyone got ships disappearing on them? missing all of my neptunia ships
seems like it only happened when logging into a new device
latent path
seems like it only happened when logging into a new device
nvm, restarting the app fixed the issue
lucid dust
rotund oriole
have the devs say anything about fixing the font?
vocal juniper
is it possible to recover lost progress?
sinful yoke
yes, did you bind your account previously?
vocal juniper
i tried
sinful yoke
you tried to bind it? why didnt it work?
vocal juniper
i am not shere
i did try to bind it like a year ago i am not sheer if it worked thaw
sinful yoke
try logging into it, and make sure you click the right server @vocal juniper
vocal juniper
i hav tried and i did and i gust got the start of a new game
i am not sheer whut to do
sinful yoke
what server do you play on?
sinful yoke
are you logging into avrora?
vocal juniper
when i did i got the tutorial
and mint hav startied a new game in amagi by mistake
warm shuttle
@sinful yoke the fireworks are jerky in skin of secretary ship, it's a bug?
sinful yoke
<@209188946431836160> the fireworks are jerky in skin of secretary ship, it's a ...
I dont think ive seen a report, can you post a video in #bug-reports ?
warm shuttle
no I don't think so
but it is a phenomenon that happens not immediately but after a while
@sinful yoke
sinful yoke
might just be the animation looping (and not smoothly)
echo valley
why are they called “Star Destroyers” when they’re much closer to carriers? /half rhetorical
warm shuttle
might just be the animation looping (and not smoothly)
Thanks
vocal juniper
isint that moor of sumpthimg for off topic
sinful yoke
@echo valley wrong channel
outer herald
Say Kawa, is the combat screen issue still a thing? Where in the regular fights has the landing screen behind it, and in OpSi the combat screen behind the combat screen
sinful yoke
I havent seen any complaints about it lately, but I also havent seen any hot fix, so I do not know
cosmic cloud
I'll loved to say something
it's normal when i click on upgrade drive me from this
to this screen
w/o even use skill book for what skill i want to upgrade directly, instead of searching the say-shipgirl and the say-skill for the second time ?
here or on previous version, we can use skill book directly instead of choose a student
languid perch
not really sure what u really want to say, but whenever we click upgrade on ship skill it will always take us to tactical screen by default
still need books to actually level the skill tho
cosmic cloud
yeah but on previous version, that's bring us to this screen
...? i don't pay attention to the no-translated thing ^^;
languid perch
that screen open when we click add student in tactical class then picking girl whose skill u want to level
languid perch
the upgrade then switch to tactical class window ?
cosmic cloud
yes
sinful yoke
has it ever done that even though you have had ships in there before?
languid perch
iirc its always like this whenever we click upgrade from that window
cosmic cloud
yeah ^^;
languid perch
so whats the problem then
soft haven
Anyone having this bug?
cosmic cloud
i'll better upgrade skill to powerful shipgirls (i don't use often :/,except for UUR ships)
languid perch
Anyone having this bug?
thats already been like that since the current real life event
war
cosmic cloud
but it's pretty annoying we must choose shipgirl and stuff for the second time
soft haven
thats already been like that since the current real life event
Yes i know it
Im just asking does anybody having a same problem with me
languid perch
Yes i know it
Im just asking does anybody having a same problem with me
yes
all north char comment locked for now
languid perch
but it's pretty annoying we must choose shipgirl and stuff for the second time
umm arent u only need to click that add student in that empty slot ?
soft haven
all north char comment locked for now
Why?
languid perch
Why?
eh, told u its coz of the war thing
apparently some ppl makin weird comment there
cosmic cloud
umm arent u only need to click that add student in that empty slot ?
on previous version, clicking on "upgrade" on Iron Blood Falcon bring me on tactical class but also the book for the say-skill but here...just the tactical class and that's all ^^;
languid perch
oooh ic now xD rarely notice since I always clicking manually from add student. maybe @sinful yoke know better if this bug or not
cosmic cloud
yeah ^^; and i did see i'm not alone to see this "gameplay bad choise"
even if i hate say bad things on a mobile game i really love like Azur lane
sinful yoke
just report as bug through belfast bot
languid perch
just manual pick the girl n skill then, at least just now it still let me pick which book to use
marble pawn
Since when is AL 19 GB!?
languid perch
might want to fresh install then, the biggest ppl say is around 11gb on ios iirc
marble pawn
Damn...
steep oriole
kindred wharf
compact hull
@sinful yoke fox
how to fix this? game keep stuck here
is copying the datas from phone to emulator not doable now?
i reinstalled the game, but with my mobile phone's datas
languid perch
<@209188946431836160> fox
how to fix this? game keep stuck here
tried vpn yet ?
compact hull
compact hull
tried vpn yet ?
no use
languid perch
ah ic, not sure how to tweak on bs
misty crow
is copying the datas from phone to emulator not doable now?
it was never exactly reliable
sinful yoke
youre just lucky
misty crow
mandatory update for a reason
sand mantle
Question, has it been stated why the update was so big…? I haven’t seen anything about it.
outer herald
It basically was a mandatory update, so the reason for it was redownloading the assets from scratch in a sense
eternal spruce
Someone know how to delete voices assets? 10gb is too much for my phone
lament mortar
Yesterday was fine :/
glass estuary
upbeat finch
change to hard mode u did easy mode
dark sluice
change to hard mode u did easy mode
Im dumb lmao thank you
upbeat finch
np
unreal leaf
anybody knows how to install the game on an sd card?
fossil gazelle
Okay, I have a question. How big is the app actually supposed to be now?
Mine reads at 9.56gb with the voice files and L2D updated only. Is that the correct size or should it be a bit smaller? (Space for me isn't an issue, but I've been hearing that the app size is varying for people and I'm curious what the true size is supposed to be)
lethal oriole
change to hard mode u did easy mode
Rip
peak thorn
Why is chang chun an eldrich being now
inner rune
she sunk too many times and now she's out to get you
vestal basalt
Okay, I have a question. How big is the app actually supposed to be now?
Mine ...
im 9.56 too with voice included
lyric lodge
9.58 with gallery here. So that seems to be the "right" amount, until we get more and more patches again.
vapid quartz
I included the second photo because it seems like since they added in the new text font, it seems to be really close together sometimes. And the second photo is proof of that
That could be a patch, where we increase the space in between lines for the text dialogue.
But I will say, thank you for fixing the text on the meowficers Whenever you go into a chapter where they are was all the way off of the line.
shut warren
I have this issue on my phone whenever I do a mission the borders are freaking out
sharp shale
I have this issue on my phone whenever I do a mission the borders are freaking o...
It's a known bug. Devs are working on fixing it
languid perch
Yesterday was fine :/
click on 1 of that login option on the left iirc
languid perch
Someone know how to delete voices assets? 10gb is too much for my phone
I dont think u can do that aside from fresh install the game
languid perch
anybody knows how to install the game on an sd card?
azur cant be installed on extended storage
keen salmon
name no longer appears
strong burrow
It is very fun to know, that Friedrich can speak galaxy language 🙂
sinful yoke
device and device’s native language?
sinful yoke
device?
strong burrow
Samsung Galaxy S20
sinful yoke
thank you 
strong burrow
🤓 👍 you too!!!
tawny hill
I'm not asking for tech help, just want to let the devs know that the recent big update really did a noticeable difference and that the game is running much better/smootly compared to before
lusty nebula
I'm wondering, is it possible to contact customer support to recover a ship I accidentally retired?
How long does it usually take for them to respond?
kindred prawn
Is yamashiro meta supposed to have 2 or 3 mgm? Apparently the description and game files dont seem to match with the game files showing 2 mgm
barren thunder
Anyone know what's going on with the sides of the screen?
frail shore
Moving in opsi still takes ages cause of lag,and im on an rtx 3080 pc 💀
proud rain
Moving in opsi still takes ages cause of lag,and im on an rtx 3080 pc 💀
Rocking that Pentium II aswell?
languid perch
I'm wondering, is it possible to contact customer support to recover a ship I ac...
most likely not
vocal juniper
ya i lost my levol 103 game
mystic topaz
Hi, I have an account created around the time OG Amagi was released. iirc I was logging in back then using my google account. I tried playing the game again but its no longer an option (?) Is there a way to have it recovered?
languid perch
known bug for now, hopefully get fixed in future soon update
languid perch
Hi, I have an account created around the time OG Amagi was released. iirc I was ...
if u havent bind that id with either fb/twit/yostar id, then its lost forever most likely
mystic topaz
if u havent bind that id with either fb/twit/yostar id, then its lost forever mo...
rip account then. it was solely bound to my google account :'(
the only thing i remember for the account are the ships, nickname and user id
vocal juniper
i dont think that whill help i lost my account at commander level 103
languid perch
rip account then. it was solely bound to my google account :'(
well if u remember uid n nickname, maybe can try contact cs by mail n hope they can restore it
afaik google acc not count as bind for azur
vocal juniper
how about a twitter?
vocal juniper
ok thanks
languid perch
gl 👌
mystic topaz
thanks all. ill try sending them an email. how long does it usually take before I receive a response?
languid perch
since its weekend, probably need to wait till monday ?
mystic topaz
Thanks! Can we look up friends using the UID? Just to confirm if the account still exists. The account itself is nothing much but I want to continue with it
mystic topaz
putting all my hopium in the recovery assistance then 🙏
pretty much still a newbie, farming the fox mines
vocal juniper
is there a why mine chud be recovered then
mystic topaz
good luck to you as well. iirc my account is just lvl 26 😅
vocal juniper
ya i whus 103
mystic topaz
Already received a response from cs. wow. They just verified some info and is now asking me for an active email to have the account bound to
vocal juniper
ok who do i emall?
vocal juniper
yes that is tow thank you i am still goting to see if it can be recuverd
vocal juniper
this givs me hope
languid perch
grats 
lilac briar
whenever i launch it it clears the login but then I just restarts the loading screen what do i do 
golden phoenix
when will this be fixed?
also the changed font style in some text boxes looks wierd and goes over the box
lost bridge
New graficfeature? 🙈
frail shore
Rocking that Pentium II aswell?
💀 r7 3700x but ok
proud rain
💀 r7 3700x but ok
💀 game more demanding than crysis
frail shore
💀 game more demanding than crysis
💀
languid perch
sometime happen to me too after this mt, just restart game when it happen
hot shadow
after the last mandatory update, did anyone elses game end up taking up more storage? On my phone the game takes up about 8 gb of storage now. just under 2gb for the bast install and 6+gb in user data.
the amount of storage the game takes up increased by 2gb, and it isn't like that much content was added to the game.
onyx thistle
Anyone else having an issue with using emergency repairs?
languid perch
after the last mandatory update, did anyone elses game end up taking up more sto...
around 8.8 gb on emu if also update voice+l2d
lean osprey
Anyone know how to fix the sides? Why is it black I can hardly see the enemy 
leaden surge
not AL related but i bought a 10us Google play gift card and used it but it gives the error of me not being in the us
which is ridiculous
kind marsh
Anyone know how to fix the sides? Why is it black I can hardly see the enemy <:U...
you should be able to adjust the aspect ratio in the settings
or is it only in fighting screens?
lean osprey
or is it only in fighting screens?
Only in fighting scene
kind marsh
ah shit then nvm
you can try playing with the ui adjustement slider in settings->options if u havent done that already
lean osprey
you can try playing with the ui adjustement slider in settings->options if u hav...
Lemme see
nope same thing
kind marsh
confirmed bug for lot of people
#known-bugs message
drowsy salmon
I'm having the screen problem too, Galaxy S21.
I think there were grey bars on the side of the battle screen that covered that up before...
dull mist
Its gonna take 3 years to download what do i do?
golden phoenix
the amount of visual bugs after the mandatory update is quite frightening
sinful yoke
this is tech support
golden phoenix
also @hot shadow yes size increased definitely - why is it so big now?
sinful yoke
Its gonna take 3 years to download what do i do?
find an internet with faster DL speed
sinful yoke
I wouldn’t suggest installing on data, its throttled and the files are more likely to corrupt
I would suggest using a normal internet connection, but if you dont have access to wifi, theres not much we can do to help you download faster and smoother
dull mist
Im useing a good sucure internet.
sinful yoke
theres not much we can do to help you download faster and smoother
try restarting your device, try clearing cache, try disconnecting and reconnecting
other than that, really isn’t much we can help with
dull mist
Ok.
winged parcel
I think there were grey bars on the side of the battle screen that covered that ...
nope. "battle" screen was wider just on size of this "bars"
#known-bugs message
#known-bugs message
this problem have anyone with 2400x1080 screen
brave grail
fervent depot
i got network error 100404
sudden bolt
outer herald
i got network error 100404
Usually that means your network is unstable of sorts
dusky whale
Why the app stuck in here, i cant donwload new update
fervent depot
Usually that means your network is unstable of sorts
it's fine for everything elso though
leaden wind
my fdg is at dev 30 but im not able to access the fate simulation
carmine hedge
my fdg is at dev 30 but im not able to access the fate simulation
she doesst have ine yet
one*
outer herald
What having the phase more than 100, then yes because it makes out at 200 for your daily META fights
Originally you had to do that one at a time, but they made it where you can do them back to back without swapping back and forth between OpSi and the META battles
jaunty nacelle
i see, thank you
mint trench
Hello everyone! Am I supposed to write here to get help with recovering my account?
near fable
Hello everyone! Am I supposed to write here to get help with recovering my accou...
I guess u need to email yostar directly to tell them your data
outer herald
@mint trench did you bind your account at all? If so then using the second half of this will help, and check to make sure you are on the right server too
If not then....
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
mint trench
Im afraid i dont remember about binding my account.
But i tried to log in using my Facebook, and got nothing. So i think my account wasn't binded at all :(
Im sure im on the right server, ty.
Only good thing is that i've found an old screenshot, with my commander name and UID. I just hope that can help somehow.
So, for now, all i can do is write an email to yostar, describe my problem, and pray?
outer herald
Yes, it should take up to 0 - 2 business days depending on how much backlog they have
mint trench
Ok, thank you so much!
kind marsh
Anybody knows how to fix the problem of not receiving notifications? I have them enabled ingame, and the game has permissions to send them in android. But i dont receive them until i open the game
outer herald
To receive notifications you have to at least opened the game when you start up your phone, or it won't give them to you. Also, if you place on more than one platform the one you used recently would get the notification over the other one
kind marsh
Hm i only use one device (phone), and i never fully restart my phone
limpid lantern
Has been bug with that your secretary ship can speak enchant table language fixed? If yes then it my secretary still can
full vapor
how do I copy/back up gear presets for a reinstall/new devices?
echo valley
Uh oh
languid perch
how do I copy/back up gear presets for a reinstall/new devices?
I dont think u can, unless maybe while play on emu and backup the image of the emu
simple bramble
Is there a way to fix these borders? Left and right sides of the game are bugging out
heady current
I can select the ships I sent on this commission on other commissions too, so I guess this is literally a commission with no ships...?
languid perch
I can select the ships I sent on this commission on other commissions too, so I ...
try restart yet ? sometime its buggy
woeful vapor
How do I fix special touch and headpats not working for ships like New Jersey in Blue Stacks
mental reef
How do I fix special touch and headpats not working for ships like New Jersey in...
Works for me, try turning off dynamic mode for her base skin if you're using it, only in that mode those interactions wont work.
woeful vapor
Works for me, try turning off dynamic mode for her base skin if you're using it,...
Sorry I didn't reply I had work, how do I turn off dynamic mode?
sharp crest
Sorry I didn't reply I had work, how do I turn off dynamic mode?
when you click your profile (shows your data and collection percent stuff)
it should be to the right of the secretary button
woeful vapor
when you click your profile (shows your data and collection percent stuff)
it sh...
Thank you
dry field
Hey guys can I ask where can ask for azure lane to get my account back? ever since the update I have to reinstall it and I log in at my fb where my account is bind but it just keep going back to the tutorial
The server was the same so idk why it didn't get back my account
I already reinstall in once in the past but I manage to get back my account with no problem but now for some reason it like delete my data on my bind account
lilac briar
same problem but i had a yostar account
languid perch
@dry field @lilac briar might want to mail cs al.cs@yo-star.com
languid perch
ask ur friend to look it up for u
oh by friend I mean the friend list in game, assuming u have a way to contact em off game
sinful yoke
they cant see your UID
dry field
Damn I only remember my ac name my fb and my level the only thing that's missing it's my IUD unfortunately haven't taken a screenshot of it
dry field
<@857600189858709535> <@401564460751257631> might want to mail cs al.cs@yo-star....
Thanks
sinful yoke
Damn I only remember my ac name my fb and my level the only thing that's missing...
can you try pressing this button rq?
dry field
Yeah said no data
All them minus the new account
This is what I said in yostar email there where two box the first I just said I couldn't log in my account even though I bind it and was in the right server
The second box I said the information needed except my loss uid because I forgot it and didnt screenshot it
I wish I did the correct thing not really sure it my first time doing this stuff
If I did any step wrong please tell me
sinful yoke
they will ask for anything else they need once they get to you 
dry field
they will ask for anything else they need once they get to you <a:Yeptune:654706...
Thanks for the help hope I get my account back because it's been a week
And that's a big loss special in this game
inland orbit
Hello, I've recently reinstalled the game after an year or so and now I'm trying to get the account back but it keeps creating a new account everytime I log in. I had linked the account to yostar and even now it says that UID is already linked, but I can't log in with that account. How do I do?
sinful yoke
it sounds like you're logging into the wrong server
inland orbit
But when I check for server it only shows one account (the new one I created)
sinful yoke
my character is only local, make sure you are logging into the server you used to play on
if you dont recall, look at the image posted not too far up and press the button there
lilac briar
i lost my account as well but it somehow just came back
rugged yoke
Is it forbidden to transfer an account to another person? It's just that there is a considerable chance that I won't be able to play Azur Lane for a long time and I would like to give my account to a friend so that he does daily work for me.
misty crow
@inland orbitit won't show where your original account was, only what was logged in with that install
so you need to try all other servers if you're unsure
bright topaz
I’ve got one l2d skin which isn’t showing up at all, l2d is all updated in settings
misty crow
Is it forbidden to transfer an account to another person? It's just that there i...
As long as you're not selling per se
bright topaz
My power blinked while it was downloading so could it be corrupted files?
mental reef
I’ve got one l2d skin which isn’t showing up at all, l2d is all updated in setti...
For which character?
misty crow
yeah, you might want to do an asset repair then
bright topaz
Thx, will give it a try
shrewd cairn
good afternoon. I'm having trouble paying for my fair wind cruise pass.
I paid by phone number via iTunes. at the time of payment, the money was debited from the mobile phone account, then the game was logged out, and when I logged in again, it turned out that the values were not received on the account.
please help me to solve this problem
celest tendon
i have a small question, is there any way to transfer my account from sandy to a different server?
i met a lot of friends on discord from different server and on sandy im alone and wondering if there is way to go with all my stuff because i have a lot of skins and bought stuff to leave it behind and start from 0...
sinful yoke
i have a small question, is there any way to transfer my account from sandy to a...
unfortunately not
sinful yoke
good afternoon. I'm having trouble paying for my fair wind cruise pass.
I paid b...
please shoot customer support an email and they will help you right away: al.cs@yo-star.com
pearl spindle
@sinful yoke 
pearl spindle
i have a small question, is there any way to transfer my account from sandy to a...
is there a problem with starting over?
shrewd cairn
please shoot customer support an email and they will help you right away: al.cs@...
thank you
turbid holly
Hmmm so not sure if this will be fixed in tomorrow's patch or maybe I clicked on something but none of my secretaries have voice boxes... oh wait I see it nvm I hit a button on the side that takes them down
unborn fox
If I redownloaded the app on another device and logged in
does it force you to do the intro again?
outer herald
No. It only does that if you picked the wrong sever
Since the game automatically picks the lastest server when you start the game for the very first time on a new platform
unborn fox
gotcha
outer herald
Just make sure that you did this by the way as well
unborn fox
time to delete the app and redownload it again
oh yeah
I did that a long time ago
to my twitter account
hollow summit
When I reinstalled the game, I lost access to my account on the Amagi server, his nickname is 'Egor81'
sinful yoke
did you bind it? @hollow summit
hollow summit
did you bind it? <@413299994947223554>
No
celest tendon
is there a problem with starting over?
There's no problem, i was just wondering if its technicaly possible to transfer my account from sandy do like Lexington bedzie all my friends are there and im alone at sandy...
trim raven
Hello my uh commisions been like this since reset so I thought I would wait it out but its still the same...
lyric lodge
It can happen if they change when online, they'll be replacing the ones you do after they're done in those instances.
trim raven
That sucks I could've gotten a lot of the daily ones by now, but yeah I guess that's how it works huh. Maybe I shouldn't login the game before 1 hour of reset
zinc lintel
Is there a way to get rid of the white background? It appears everywhere where there are confirmation notices, like using a quick finisher, etc
mental reef
Nope, no way sadly, would like to stop looking at the latest patch notice as well
brave blaze
I was trying to buy 1 Box of Gems ($19.99), but It charged me twice when I was verifying payment and then I received payment failure. I have not received any gems whatsoever.
What do I do?
languid perch
I was trying to buy ***1 Box of Gems ($19.99)***, but It charged me twice when I...
contact cs if gems still not there
mail address is at 📌
cunning mortar
if i suspect someone has the login of my account stored on their device, is there a way of logging them out completely? as in, to make sure they cannot simply click the screen on start-up and log in?
languid perch
if i suspect someone has the login of my account stored on their device, is ther...
delete azur aps from their device probably, since need to login manually again after every new install
cunning mortar
a tad difficult to execute 
humble condor
Been having this issue since the last update. Screen is still animated but it acts frozen in that I can't click anything and it happens after every battle. I have to fully restart for it to go away and then it still happens. Reinstalling and verifying files don't fix it. Happens on both BlueStacks and my phone so I assume it's not a device issue. Is there a fix for it? Making it kinda impossible to play.
outer briar
Today i tried to transfer my all my saved game data onto my SD card from my phone, but when i tried to start the game it was just a black screen so i tried to reinstall the game but that didn't work it just keeps putting me back to the tutorial, i tried to move the folder named com.YoStarEN.AzurLane back into the internal space of the phone but that didn't fix it, all of my game data is still there but it just doesn't seem to reconize it, i hope someone can help me get my progress back.
vocal juniper
Did you bind your acant?
outer briar
no i didn't :/
sinful yoke
also you cannot move AL to external storage
always bind your account
contact customer support to get started on recovering your account
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
outer briar
thanks for the help. ill try that
vocal juniper
And after BIND YOUR ACANT
sinful yoke
they bind it for him
outer briar
first thing ill do if i get it back
vocal juniper
i did not know that
rough mesa
next zealot
I have a question is there a way I can recover my account or did I have to bind it because I think I binded It I tried to login but it took me to the tutorial and I had nothing and was at square one.
sinful yoke
I have a question is there a way I can recover my account or did I have to bind ...
make sure you login to the right server
next zealot
make sure you login to the right server
Wow I’m so dumb thanks a lot man that’s all I had to do I hate myself thanks again.
muted apex
Stuck here for 2 days, good connection but nothing happen
Should i clear cache? (Playing on android)
normal minnow
I believe I've lost my account. If I'm not mistaken I had my account binded to a Twitter account of mine, but it just takes me straight to the tutorial again. Any tips?
frozen portal
I believe I've lost my account. If I'm not mistaken I had my account binded to a...
Did you change the server you were originally playing on?
scenic aurora
Is my screen too big? Every time I start a battle there's always this extra trim that's just there
thorny pike
Bismarck has learned to speak Minecraft enchanting table it seems
royal star
How to unbind yostar account
languid perch
How to unbind yostar account
contact cs
normal minnow
Did you change the server you were originally playing on?
No, I ran out of storage and had to reinstall the game, but all progress on the account I have is gone. I play on Sandy btw
normal minnow
Is my screen too big? Every time I start a battle there's always this extra trim...
Mine did the same
tender tinsel
Game won’t start it says “server maintenance”
Anyone else having a similar problem?
sullen jungle
All daily raids have chinese text over them
tidal stirrup
random hazel
Not sure what to do here
sullen jungle
Not sure what to do here
Reset the game
random hazel
Restarted it a couple times already
Should I reboot the phone?
Rebooting didn't do anything, not sure what you mean by "reset" here
Do you mean reinstalling the game?
inner pine
also got the daily buttons scribbled
tender tinsel
Damn I bought the PR bundle packs but I’m not seeing the individual packs available yet
mental reef
at least your wallet wont be crying for awhile
fast crest
mental reef
that's weird, the pack doesn't contain any gears other than tech boxes right
fast crest
CN text when I play in EN
vagrant jay
Yeah, Im thinking it may be bugged because im above lvl 70
so the instant lvl 70 item included in the pack could be freaking out because of it lol
lyric bridge
at least your wallet wont be crying for awhile
I meannnnnnnnnn
mental reef
Oh ya, that could be it
lyric bridge
but I need to buy a ring for Persy god damn it
lyric bridge
but I need to buy a ring for Persy god damn it
bro
I just need that 2$ pack
that's it
and now even Mastercard doesn't work
like how?!
mental reef
Not sure if you tried Codashop, but I used that to purchase the gem packs
I can't guarantee if it's secure or not or available in your country
carmine hedge
are these 2 languages supposed to mix?
lyric bridge
I can't guarantee if it's secure or not or available in your country
what was the secure thing is all about?
because it defo not because of my region
mental reef
If it's safe to use or not, but you can try
lyric bridge
you mean try the codashop?
mental reef
Yep
lyric bridge
so like a third party shop
mental reef
Yep, it provide alternative purchase methods other than using playstore/appstore
lyric lodge
Can't claim lvl 70 pack
lyric bridge
this happened after update so idk about that
vagrant jay
so even 80 cleared spaces isn't enough I guess lol, ok thanks!
mental reef
87 gears
mental reef
this happened after update so idk about that
maybe send a support ticket to yostar regarding that
vagrant jay
lol ok, time to equip all of my ships that ive been neglecting
vagrant jay
ok I was able to claim, thanks for the help and patience
eager elk
Just asking cuz not sure.. Is it supposed to be like this or is it bug? (Those side black bars that are making smaller battle screen)
I remember battle screen was full screen so not sure
mental reef
I'm pretty sure the game itself is full screen, how is the main menu
mental reef
could be a bug, I just saw a player feedback on google play store with the same issue
carmine hedge
Just asking cuz not sure.. Is it supposed to be like this or is it bug? (Those s...
i have double screens
desert patrol
anyone else seeing double text on some buttons? Like i'm seeing japanese with english on the continue button
carmine hedge
i got confused why i saw 2 timers and 2 fire buttons when i started grinding again, i restarted the game and it's still here 
languid perch
Not sure what to do here
login by clicking what u bind ur ID with those 3 option on the left
mighty forge
Did the UI turn slow again with the recent update?
random hazel
login by clicking what u bind ur ID with those 3 option on the left
I tried doing that, it sent me to a bind account option even tho id linked twitter before already
not sure what was happening
tried clearing cache, still got the error
reinstalling now, the download is taking some time
languid perch
I tried doing that, it sent me to a bind account option even tho id linked twitt...
well click on the twit n login with it, no need to reinstall
random hazel
that sent me to an account binding menu tho
ill try it when the download is finished, should work since i did bind before
languid perch
hmm it open login window on me when it happen, well now that u already reinstall not gonna matter I guess
random hazel
oh it worked
with the twitter login
saw the secretary menu for one second then the game kicked me out telling me to update it again 
should be fine now I think lol
languid perch
just remember when it happen again, click on that login button on the left
inner pine
hi, so the mission for the portrait points is saying that I still have to unlock eagle and valiant but I have already unlocked them and I'm not sure what to do about it, do I have to get them again :/
lyric lodge
Did you scrap them? Cause yes, you need to actually HAVE them in the dock for these missions.
inner pine
oh right, well that explains it, thx for help
sand mantle
Is there a place I can get an explanation on why the game got a 5gig bonus expansion size when… all they seem to have done was screw with fonts….?
faint shard
Hello, I've just finished to dev FDG but the fate simulation mode doesn't trigger even after reloading the game and making a "repair assets". How can I fix this bug ?
sharp shale
Hello, I've just finished to dev FDG but the fate simulation mode doesn't trigge...
fdg does not have fate simulation yet. not a bug
faint shard
Oh okay I didn't knew that some of them does not have it, is she the only one or not ?
sharp shale
that's a question for #gameplay-help
sharp shale
Is there a place I can get an explanation on why the game got a 5gig bonus expan...
it's reinstalling the whole app as a system optimization update. in practice the update won't increase your app size by 5gb because it'll delete some things it'll no longer use
if the app is still taking up a lot of storage, you can reinstall and it should reduce the file size a bit
gaunt heath
Friend of mine is wondering what could cause this
It happens after 2 sorties and rebooting bluestacks or even pc doesn't work
They have virtualization on and assumably good bluestacks cpu and memory settings too
sand mantle
it's reinstalling the whole app as a system optimization update. in practice the...
yeah but that's not what it did at all.... even after I wiped the game and fresh installed it... the difference from the 11.55 gig file it was... only dropped to 11.53... I looked at the storage size of my phone when I saw how big the damn thing was when I first went to install it and I was at 117... it shot up to 122.... which is why I am confused by it. (sure there was some decimal values involved but I forget the specifics)
limber stratus
I dislike the glitch on the left side. Only appears when I am in battle. Should I try to reinstall the game
?
sharp shale
it's a known bug, hopefully it gets fixed soon
lusty sable
Is there anyway I could recover my account?
Lost the login details somewhere. I for the life of me can't remember it
rancid bough
How do I recover my account?
Still got the UID and screenshot
Respond ASAP, no data on the server even though it's the right email I used
lusty sable
Got my account back
sinful yoke
Respond ASAP, no data on the server even though it's the right email I used
you arent logging into the right server then
blissful widget
if anyone is using bluestacks, did you guys experience a weird bug where the update went to the google play store but was stuck in a pending loop??
with the most recent update
sinful yoke
well the update was maybe a week ago, I think anyone having that issue already reported it a week ago and is now fine
I’d suggest first restarting your device, see if that kicks things into normal
rancid bough
@sinful yoke I did, and there's "no data" on it
uneven breach
anyone else not able to open the lvl 70 boost pack? I can't accept it from my mail, and it says that I have no space in my depot, but I am at 378/410. I am over lvl 100, but I just wanted the supplies it came with. Are people that are over lvl 70 just not able to accept it from the mail, or is it just me?
sinful yoke
please try not to double post, thanks @uneven breach
uneven breach
will do, sry
lyric lodge
anyone else not able to open the lvl 70 boost pack? I can't accept it from my ma...
It contains 87 gear items, so you need that many open slots
sinful yoke
they already got a response, hence asking them to not double post @lyric lodge so thanks for that
amber junco
is there anyway to resync the games time with my phone? the problem is that i get a notification saying a commission or research is completed but when i get into the game there’s still like 5-10 minutes left
alpine sinew
Hi. I am having trouble buying a fair winds cruise pack. Keep getting message that payment has failed with a 200220 error code.
Is this the right place to get help with that ?
lyric bridge
they already got a response, hence asking them to not double post <@242243564208...
Hi is there any reason why I can't pay after update?
This only happen after update and only for this game
I can still pay in other game so it's not because of my region
sinful yoke
Hi is there any reason why I can't pay after update?
because azur lane and vietnam have a rocky relationship, so yes, it may just be azur lane
sometimes user can purchase, most of the time users cant though due to being in vietnam region
its on and off for some reason
lyric bridge
because azur lane and vietnam have a rocky relationship, so yes, it may just be ...
None of my friends have same issue tho
Looks like it's just me or like my account?
My UID is 340092152, I don't know if it helps in this case
sinful yoke
try restarting your device, then try logging oout of your google play then back in and see if that works @lyric bridge
lyric bridge
it still doesn't work
I play the game both in emulator and on my phone and both device said it's unavailable
languid perch
I play the game both in emulator and on my phone and both device said it's unava...
have u tried removing those unworked payment n readd em back from google store ?
lyric bridge
have u tried removing those unworked payment n readd em back from google store ?
tried it, mind you it still work when I did it in google playstore
you know the payments & subscriptions option in the play store itself
languid perch
yea that part, it work once for me but then again I only using payment for azur so far
lyric bridge
here's my newest purchase, proof that it still worked before update
languid perch
can only hope cs can resolve it ig, oh maybe try google n see if there r other with same problem
lyric bridge
I've asked my friends about this and yeah none of them have same issue
sinful yoke
email support to ask for assistance, their email is al.cs@yo-star.com
languid perch
gl
alpine sinew
Hi. I am having trouble buying a fair winds cruise pack. Keep getting message th...
Anyone able to help with this ?
sinful yoke
try logging out and in of your google account
alpine sinew
This is on an iPad. Have already tried logging out of the game and back in.
lyric bridge
email support to ask for assistance, their email is al.cs@yo-star.com
lmao
the bot literally replied me with 4 emails on the same time asking for more information
I replied it and I got block because mass spam
sinful yoke
it sent you 4 emails?
lyric bridge
sinful yoke
I think a staff member picked it up the second you sent it and the bot replied, then a human replied, then bot 
never seen that before
lyric bridge
I'm so tilted
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
lyric bridge
right, last hope
sinful yoke
fortunately, its not email so it doesnt set a limiter and they already get your account information
lyric bridge
so I'm a free to play player now
sinful yoke
might be something with your location, net, IP, and google all together
vietnam and AL have rough patches
lyric bridge
I love how when I email yostar the guy told me to contact google directly
and when I did, google literally said "maybe try contact the app's developer for support"
like
languid perch
echo valley
I’m probably not the first to notice this but:
Instructions unclear: commissioned yet another German Cruiser Lützow
echo valley
my bad
ornate gyro
Hello i have a problem with on combat resolution, i was looking for a fix but couldn't find any help.
silk loom
Hello, I need help logging into my account. I try to enter it through my Yostar mail and linked Facebook, but they don’t let me into my account and say that I don’t have a single character. How to be? The game had attachments, there are confirmations from Google Play.
In ARKNIGHTS i can login with my facebook account.
lusty sandal
Im having login issue, the screen keep loading (chickens jumping) , I can't even choose the login option.
It's been like this for a solid 10'
My internet connection is still holding up well
sinful yoke
try restarting your device and restarting your internet router
lusty sandal
Nah
sinful yoke
Hello, I need help logging into my account. I try to enter it through my Yostar ...
login to the right server
silk loom
login to the right server
Game said i dont have any characters on servers
sinful yoke
Game said i dont have any characters on servers
you see this by pressing the button at the top of server list right? nice job trying there 
its kind of hidden
I would try logging into your bind again then restart your phone, sometimes the game takes extra time fetching the data
silk loom
you see this by pressing the button at the top of server list right? nice job tr...
Lol ok) i wil try all servers
sinful yoke
you dont need to, just press the button and you're good
I mean that the game will say you're logged in, but wont actually fetch your data sometimes it takes multiple tries
happens to very rare specific people, dont know why
soft haven
Does anyone having this bug?
sinful yoke
this video is pretty long, can you tell me when the bug occurs?
silk loom
Yeah, i got it! Thx kawaakari 
lusty sandal
I reset my device and router
It's still at loading screen
This is an update problem
sinful yoke
unfortunately you might want to reinstall then, it may be a file issue that isnt letting you into the game then
soft haven
this video is pretty long, can you tell me when the bug occurs?
When i use I-13 as a flagship and then i activate auto battle, the enemies won't appear
And then when I turn it off, the enemies appear
When I try change to another sub and then activate the auto battle, the enemies appear
lusty sandal
It's miracle I can go through the last mandatory update
sinful yoke
When i use I-13 as a flagship and then i activate auto battle, the enemies won't...
ohh okay 
try a file repair in game settings, she might be broken
soft haven
ohh okay <:Kanathink:561036075993137172> try a file repair in game settings, she...
Ok
Let me try it
woven pendant
Is anyone here?
sinful yoke
what is your problem?
sinful yoke
did you bind it to anything?
woven pendant
I binded it to my Yostar
But I tried binding it to my twitter and I come back and I'm on a new save
sinful yoke
where did you try binding it to twitter?
woven pendant
Through Azur Lane
woven pendant
I was on the Twitter screen
sinful yoke
but on what screen in azur lane
woven pendant
Where it allowed me to bind to either Yostar, twitter or the other option I don't remember
mental reef
After binding, did you click these options to login?
sinful yoke
Where it allowed me to bind to either Yostar, twitter or the other option I don'...
it settings right? if yes, try logging in like user suggested above 