tech-support

[sharp shale]

Log in to one of your binds that is on the left side of the title screen

[brisk ether]

I need to help unbind twitter account and Gmail

[late sandal]

Wait how long after the chargeback did you get banned?

[brisk ether]

what do i need to do next

If i had sent about my information

@sinful yoke

[tame gale]

i think you just wait

[late sandal]

Is there a difference between a refund and a chargeback? Like I got a $3 refund as I mentioned earlier through the google play store, and I was wondering if that’d get me banned? Chargeback is through your card issuer right?

[untold peak]

Fate sim is bugged?

[late sandal]

Sorry just to confirm this is with chargeback through the card issuer right? Also how long after the thing did they get banned? Do you know? Thanks in advance

[languid perch]

she doesnt have fs yet

[untold peak]

Ty

[gritty flint]

/techsupport

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tame gale]

so how will i know that my yostar account is unbinded

[sinful yoke]

they will let you know

[tame gale]

aight

[brisk ether]

How long they reply complete?

[inner totem]

Depends, I guess you have to wait like 1-3 hrs

Some are immediately

[brisk ether]

I waited more than 10 hours

[brisk ether]

If i forgot about the day created account how i can unbind? @sinful yoke

I just remember about the day i had to bind twitter account

[outer storm]

any help pls?

[brisk ether]

Unstall and download again

[outer storm]

the whole game!?

isnt there like any other way atm? other than redownloading so many?

[languid perch]

patching after update or fresh install ? tho most likely connection issue imo, so might want to try restart router/modem/wifi or use vpn

[outer storm]

Just updated it

[languid perch]

try restart connection probably, this happen to me when my isp is actin up usually

[outer storm]

u mean forget one right?

[languid perch]

forget 1, I mean just try reset ur connection

[tame gale]

this seems oddly specific

but okay

[brisk ether]

And i didnt buy anything gem how to have bill

[tame gale]

not sure about that

[outer storm]

already did and still nothing

any other ideas?

[languid perch]

try vpn probably, is ur connection normal atm ?

[outer storm]

yes its normal works for my phone but not pc

i technically have a vpn its cloudflare

[languid perch]

if by using n not using vpn didnt fix it, the only thing to do just reinstall probably

[outer storm]

oh god welp i guess here we go

[languid perch]

since u stuck at patching n cant adding more files

[outer storm]

havent done dailies sooo doing it now

[languid perch]

just about to say click Repair assets but just remember u stuck at very beginning

[sinful yoke]

do you need to tell us what support is telling you?

if account is yours, you should have no issue proving ownership

you do not need to show us the process

[brisk ether]

Oh i send all information and i wait to just unbind... And... Then They said i need to provide them about date created

[outer storm]

HELP PLS

I REDOWNLOADED IT AND ITS STILL NOT WORKING

[languid perch]

try go to #bug-reports maybe, gl

[outer storm]

alrighty

ty

[unborn ember]

I would try to redownload from other play store. Like qooapp or something

[outer storm]

i kinda dont wanna do that

[languid perch]

btw is it emulator, how about try another emu since u said it work normally on phone

[outer storm]

yes emulator

[sinful yoke]

qooapp would likely fix it

[outer storm]

i kinda dont wanna try a different emulator

[sinful yoke]

we cant do anything about it, the issue lays in your situations

so its very very hard to pinpoint

[outer storm]

imma just go update bs maybe itll work

[sinful yoke]

that should have been a first step like restarting it

[outer storm]

welp hopefully this works

[sinful yoke]

hopefully

[outer storm]

doesnt work

[languid perch]

pick different emu imo

[opal nimbus]

is there a fix for glasgow's missing voice lines on IOS?

[outer storm]

any good emu reccommendation that can run AL and BA?

actually everything is downloading finely now but i think its 1 file that is not letting me download the rest

[languid perch]

hmm depend on pc, but it seem my friend using nox n work ok

[outer storm]

oh okie dokie maybe ill try it some other time

[red pier]

excuse me, anyone from tech support online at this ungodly hour? 🙂

[sinful yoke]

just state your issue instead of dragging out

[red pier]

my bad. first time here. so here's the thing. i've been told i need to write to customer service to rebound my email to a different email. from the email it's bound to. Which i did, in return i got asked the uid, name, etc. I gave em, then i got a bot answer, in chinise, stating it can't process it cause it think it's spam.

[sinful yoke]

dont worry about it, just saves time
typically that only happens if you have sent multiple emails within a short period of time
I’d suggest trying to contact them through a different email or using the ingame help function located in settings > help > contact us

[red pier]

ye, that happened, the multiple times, due to bot asking for uid and stuff 🙂

[sinful yoke]

I dont know if you can contact again with the same email for awhile, but so far I havent heard anyone able to contact back when they get marked for spam (and ive been in the same boat before with a different chinese company)

[red pier]

the ingame help is, well, not very helpful in this matter. as in i got no answer in, 7, i think, hours so far

[sinful yoke]

they take 1-2 business days to respond

and do not spam them with requests either, if you have contacted them through in game help, you shouldnt be trying more ways to contact them

they’ll respond but it wont be until the weekday

[red pier]

yeah, this was my last stop before giving it couple days rest. thanks, have a nice weekend

[lyric jungle]

Can someone help me?

[sharp shale]

have you tried starting the app

[muted whale]

Hi been having this issue on azurlane since I switched phones
And I have no fixes I can find
Please @ me if you can help

Again tried everything even clearing the cashe

[languid perch]

look similar to some1 earlier, tho he use emu. so if in phone Im not sure aside from restart connection or tryin to use vpn. make sure storage still have free space too

[muted whale]

tried that

[languid perch]

if vpn also didnt work Im not sure whats the prob then, might want to directly contact cs

[lyric jungle]

Once restarted its already gone

Will i still get the bps?

[languid perch]

it will count as u already clear it so yea

[lyric jungle]

Ahh ok thks

[haughty raptor]

Game only registers one finger at a time when in combat

idk if that makes sense

i’ll try to phrase it better

whenever i’m moving with the joystick i cant tap on the torpedo button unless i stop using the joystick

and when I do a salvo I cant aim because I have to hold the button and then it wont let me aim with the joystick

nvm fixed it

restarted the game

thanks

[fallow sand]

hello i recently started a new account

and my old account is now gone

how do i log back in to the old one

[weak hinge]

Is there a problem with the lecture hall, I don't have an option to stop the current lecture?

[sharp shale]

it's passive

the ships you see in the lecture hall is just decoration

[weak hinge]

Oh they changed it a few months ago?

[sharp shale]

yes

[weak hinge]

Never used the lecture hall much, so only just noticed xD

[sharp shale]

all the exp you now get that would normally go to lecture hall is now converted to exp books which you can use on any ship

[weak hinge]

I figured as much, thank you

[night pine]

Where/ who do i have to text to recover my Account. It took me straight into the tutorial after doing the tutorial and trying to log in it doesnt let me

[frank wharf]

I need help, i got a new phone. On my old phone i connected my acc to yostar. On my new phone i downloaded AL, chose lexington server, and typed in my email to bind it. It sent a code, and i typed that code in. Now its just stuck loading

[outer herald]

@frank wharf when you're transferring over to a new account you need to do only the second half of this

[pastel eagle]

I wanna do the quest where you clear hard mode 1-1 with 3 stars but the escort fleets do not spawn only the boss spawn every time

[trail pumice]

Turn off clearing mode

[frank wharf]

THANK YOU SO MUCH

[pastel eagle]

thx+

[cold remnant]

How to deal with app crashing on login? reinstalled the game and still the same, i also did force stop couple of times to try and fix the problem but nothing works.

[flat crane]

Um excuse me

Sorry for interupting u

What should i do with these?
Is this for ui update?

[vague lodge]

Is there a way to change what server you are on but to still at least keep you gems that you’ve purchased (hopefully skins as well)?

[outer herald]

[vague lodge]

Sad

[vague lodge]

I was wanting to keep my purchases but possibly start over. I also had a random itch to want to jump server

[brazen sigil]

anyone know why the image in character info for aquila shows up blank? happens with tirpitz as well. playing on emu if that helps

[languid perch]

emulator not workin properly imo, might want to look for another or tweak the graphic setting in current emu

[brazen sigil]

ah ok thanks

[tall narwhal]

It just says this whenever I click on the map, same thing happens even if I switch fleets or leave and come back to the sortie

I can't move or attack anything

[muted whale]

Bumping my issue

[languid perch]

have u try restart game yet ?

[languid perch]

try #bug-reports or directly contact cs imo

[tall narwhal]

Ok thanks

[vestal basalt]

problem solved on its own

[deep cipher]

Heya, if I bought a pack of gems yesterday evening should I expect it to have been delivered on my account yet?

[languid perch]

theoritically u can get em asap like few minutes later if all process working normally

[deep cipher]

Oh…

Should I report it then

[languid perch]

might want to check email n such to see if payment succesfull or not

[deep cipher]

:0

Real name reveal?

[languid perch]

in my case gems usually addef few seconds after transaction done

[deep cipher]

Eh

This happened last time

I had to contact support then

[sinful yoke]

contact support if you do not get your gems right away

[languid perch]

u might then, yea especially if payment already done on ur end

[deep cipher]

Ight ok, thank uuu

[obsidian fulcrum]

Can someone help me with the binding acc...

[languid perch]

might want to contact cs directly

[obsidian fulcrum]

._.

[raven crypt]

hi i binded my yostar acc with my true account and i want to transfer it in a new acc (on a other device) but when i log myself with my yostar acc, it log me on a new acc level 1

[languid perch]

if u login using the same email, then dont forget to check on the right server

[raven crypt]

Oh thx i didnt know there are different acc for every servers

[upper blade]

I just purchased the £4.99 gem pack and I still haven’t received the gems, I’ve sent all the info to the support stuff in the actual game but I’ve still got nothing, any idea what’s gone wrong?

I’ve checked my email and App Store purchases and it has gone through

But for some reason I’ve just not received the gems

[languid perch]

@upper blade might want to contact cs, look at 📌

[upper blade]

I’ve sent the email, thanks for your help

Hopefully it gets resolve

[brittle bronze]

Hello, in connection with the current situation in the world, a question arose: in case of loss of access to the mail to which my game account is linked, how can I restore access to it? (The account is linked to Google mail, so I assume that it may be blocked over time on the territory of the Russian Federation) Will there be enough screenshots and general information about the account to simplify the procedure for restoring access, or is it better to relink to another mail in advance?

[languid perch]

cs probably can answer ur question

[formal smelt]

I know this is stupid but I have too much oil…I’ve tried mass spending it through various avenues but no luck due to mails haves crystals but also oil and coins. Plus the reason why I want some of it gone is because it’s hindering me from getting mail that as oil or packs.

I wanted the free pack

[random wraith]

buy dorm food

or, you know, play the game

[prime plaza]

Anyone knows how to solve this problem?

[sharp shale]

log in on the left @prime plaza

[prime plaza]

thank you

[deep cipher]

How quickly should the AI helper thing respond

[deep cipher]

Commissions

[sharp shale]

you can buy dorm food

[whole temple]

Hey, I took a break from this game for a while and when I tried to log back on, it started with a fresh on all servers. I double checked my fb and it says I linked it back in 2018.

[torpid mountain]

Please ping if reply; Playing on emulator
So I noticed that some of my girls are having some... Issues.
Missing Textures from the look of things? But that issue with Kalk is weird.
Asset Repair didn't find/fix anything, installing all optional updates didn't do anything either.
The thing with Iori is weird because it was fine one day but suddenly not the next, even before installing the optional updates. Started an update or two before Abyssal Refrain, and I was hoping a maint would fix it but I guess not.

[languid perch]

emulator ? gonna need to tweak around on graph setting, or getting a whole new version on emu u use atm

[torpid mountain]

Could you elaborate on what you mean by "Graph Setting"?
Can't say I'm familiar with that one

[languid perch]

the graphic setting on the emulator, gonna need to tweak around to find the best set up

[torpid mountain]

Closer inspection shows my tablet to have this issue too
That makes this a bit more complicated I think

[languid perch]

not sure if in tablet since I dont use any xD, how bout fresh install the game ?

[torpid mountain]

Worth a shot, I'll do that after dailies since it's a relatively minor thing overall

[whole temple]

Can I ask about account issues here?

[sinful yoke]

yes

[whole temple]

Alright so I took a break from this game for a while, but I made sure to link it to my fb account. But when I can back and logged back in it restarted from the beginning. I checked the server list and I checked my fb which said I linked in back in 2018.

[gaunt prairie]

I also have a question about accounts. How can I transfer my yostar acc to another email? My account currently is on an email provider that is unsave and I want to migrate it to Gmail.

[raw gust]

i recently moved to play azur lane on bluestacks

however idk how to transfer my data from my phone to the emulator

[sinful yoke]

check pins

[raw gust]

thank you

[sinful yoke]

login to the server your account is on

[sinful yoke]

to change email you must contact customer support to remove the original yostar bind

[hazy dock]

Help my account had been hacked
To oversimply things: i have stopped playing ever since like early 2020 or late 2019,now i've just finished updating the game and this happens

Finally got to login,what's yostar's cs again so i can unbind this dude

Guys?

[sinful yoke]

are these your binds or the hacker’s binds

[whole temple]

I already checked the servers, still no luck

[summer musk]

Azur better in directX or OpenGl

[languid perch]

depend on ur pc capability, might want try both n compare urself

[summer musk]

I can not see the difference

i have i7 9 gen 32gb ram and rtx 3070

[languid perch]

iirc in theory opengl is more compatible with most game, while directx prioritize in performance instead. at least thats how it is in nox

[devout plaza]

Just found out a buddy of mine has been playing for a while and I was wondering if there was a way to transfer data to another server

@sinful yoke

[whole temple]

I'm still having trouble getting my old account back

[gaunt crescent]

so

as i was saying

i want to play azur lane in my android but the playstore in my region doesnt have azur lane

i recently switched from ios to android and i had been using an apple account registered to a different country

any help or suggestions on what i could would be wonderful, if not, i guess its not that big of a deal

¯_(ツ)_/¯

[lofty lion]

I purchased a new phone and now the app won't load past the grey first load screen so that I can log in. Anyone know how to fix this?

[lofty lion]

Un installed a second time and it worked if anyone else runs into it

[sinful yoke]

qooapp or apkpure

[gaunt crescent]

Ok yeah

Ill try that

[whole temple]

Still having account trouble

[fast gyro]

would it be possible for staff to help someone get back into their account they can't get access too? friend bound their account to their twitter which has 2fa and they can't get into it

[wooden hinge]

anybody found workaround how to pay for gems if you have google account in Russia?

[chrome hare]

So when your guild leader and elite have both gone AWOL and the rest of you are recruits is your guild just screwed? It seems the generic answer i get fed is an officer has to do it, but there aren't any. So is my 40 active player guild just screwed because support wont do anything other than read faq answers back to us?

[amber junco]

for some reason i cant login to my acc on iphone, the original account is on an android,
it says that its binded to the same email for both phones after i tried to login?

[sinful yoke]

login to the same server

[amber junco]

... im so braindead thanks

[tender tinsel]

ya join new guild

[blissful solstice]

since yesterday i got this error, the game server is lexington, i already tried restarting both the game and the phone, changing internet connections and it still shows up, is there something to try besides re installing it?

[sharp shale]

log in on the left

[blissful solstice]

thanks a lot, it worked

[obsidian frost]

excuse me, can you restore my account that I apparently forgot to connect to Facebook. I don't have any screenshots, but I remember the nickname (Vo1fys) and I remember that I finished playing somewhere in the middle of summer 21

[sinful yoke]

what server? @obsidian frost

[obsidian frost]

@sinful yoke Lexington or aurora

[sinful yoke]

are you logging into either?

[obsidian frost]

If I understood you correctly, I tried to access them via Facebook and email

[sinful yoke]

yes and are you logging into the servers? it defaults to amagi

[obsidian frost]

When I was playing amagi was unavailable and I logged in to Lexington

[languid perch]

in case u didnt realize, she is a vanguard

[vivid umbra]

o.ô wow

[languid perch]

she is the same as agir n azuma, large cruiser

[vivid umbra]

thanks

for letting me know

[low apex]

Is there any reason why Azur Lane in specific keeps crashing and freezing all the time in LDPlayer? Any fix?

[random wraith]

Hard to say, I use LDPlayer and AL never crashed or froze on it for me.

[low apex]

Is there any way to see what's wrong? It works perfectly on Bluestacks but I would prefer to use LDPlayer because of the mini screen mode thing

[languid perch]

most likely the ur pr n ldplayer is not really a good match to run azur, tho u can try tweak around in the emu set up. Or try older version of ld

[drifting lichen]

What happens when a purchase doesn't come through? The game took my money but I got no gems lol

[carmine hedge]

Wait at most one hour and exit the game if necessary, contact support if you don't get them even after that.

[carmine hedge]

Worth my $$

[sleek river]

I have a weird bug with the discord

I can access motorsport general on my PC but my phone says I don't have permission

[uneven pine]

hello i want to unbind my yostar account how to do it?

[languid perch]

contact cs look at 📌

[quiet glade]

Does Azur Lane's database keep track of Facebook account username changes? I gave Customer service my first Facebook account I binded to it, and they told me it was wrong, so I'm assuming it doesn't

[unkempt oak]

This is the 5th Times my ships have gone Missing again including their gears, I can't even open Operation Siren because they're missing wtf is happening bruh

[unborn ember]

Restart should fix it. Idk why it happens so frequently to you though. I only experienced this once so far

[ripe gorge]

Hi i have a question about technical thing, so i bind my account to my email, but i think my email is hacked a week ago so i decided to make new email. Can i unbind my account and bind it to new email?

[languid perch]

contact cs by email

[frank parcel]

Any help with this?? I don’t know of this is anything bad but I’ve noticed it while playing on my IPad Pro and I’m just wondering if there’s a fix for this!

I play on an IPad Pro

[somber pawn]

Idk if this will help, but u can try it

[kindred linden]

I got Akagi u but when I went to go check my docks she was not there. I even tried adding her to my fleet through its selection and sorting by carriers and she still wasnt there.

All the proof I have of getting her is this

[sinful yoke]

update your device

[lucid fractal]

hello, can anyone tell me if payment problems can be solved here or just sending an email? ty :)

[hollow junco]

Hello, I'm trying to get my old account back and not sure how to do it

[sinful yoke]

did you bind it ?

[hollow junco]

I was unable to at the time

[snow frigate]

then you cant restore it

If you bind it then it can be restored

Did you have like alot of progress on that acc?

[hollow junco]

I was level 39 almost 40 and had a good handful and super rare and 2 EX elites

[fallow pond]

Is it normal for Akagi plum and snow skin doesn't have voice for main screen 2, or is it just an error on my app?

[languid perch]

some skin dont have xtra va, u can check em at wiki iirc

[fallow pond]

I mean it's muted, i check the wiki but when i switch to other server, she do speak for 'main screen 2' lines

[languid perch]

might just want to start over if still at that lvl imo

[languid perch]

so like have line, but no voice ?

[fallow pond]

I don't know why she muted in EN for that particular line

[fallow pond]

Yes, the 'main screen 2' lines

[languid perch]

if voice file all updated, maybe can try repair asset

not sure since dont have the skin

[wooden hinge]

Is it possible to swap email on yostar account? And if yes how can I do that

[languid perch]

contact cs most likely

[outer herald]

If you remember your UID, your in-game name, and even the server your on CS might try and restore it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[kindred linden]

just tried and it didn't work

[frank parcel]

I just tried it didn’t fix it sadly, do you think it’s just an iPad issue?

[somber pawn]

no idea, im not techy so that was my only attempt

[frank parcel]

I appreciate it though!!

[languid perch]

in case of fb n yostar it seem so, maybe twit also like that

[stoic otter]

hello, can i recover my account? i lost it because my Twitter got freezed and somehow it disappears

[timber jungle]

I can open Azur Lane on phone, but when i try to open it on PC, it endless loading

[mental kindle]

I have same problem but on phone

[young mesa]

same here with infinite loading. The first tap - login - goes through just fine, no lag or any other sort of hiccups. It's the second tap - when the game is supposed to actually start - that gets stuck on that.

[humble stag]

if i linked my account previously on twitter

and azur lane got deleted

so i log in again

and i press twitter

does it get overridden

[sinful yoke]

you need to login from the home screen

[mental kindle]

Just tried it, nothing changed it still does the infinite loading

[sinful yoke]

I was replying to the user directly above me

[mental kindle]

Ah

[sinful yoke]

regardless

restart your device, try using a vpn, reset your router, update your device, lastly reinstall

try those in order and one should help

[mental kindle]

If I had to resort to reinstalling (hopefully not) would I need to bind or will it work without it?

[languid perch]

need to bind 1st, or ur data not gonna be saved, but yea can try vpn or restart connection n device too

[vital loom]

If you click on sortie you go to exchange and when you click on exchange you go to sortie

[timber jungle]

Still have the endless Loading screen, i even reinstall the game. But the issue stay.

[young mesa]

@timber jungle try logging in to another server - one you do NOT have ANY characters on. If it works - it's the same issue that popped up back in 2019. If so - contact Customer Support directly with your issue.

[timber jungle]

Nope, i went to Amagi and open in seconds since i don't have any character there, and when i close the game and re open it again to change server to Avrora did the endless loading screen again

[young mesa]

There you have it, then.

[timber jungle]

I even tried the repairs too

[left shore]

i have exactly the same issue

how do i contact customer support

never had to do it before

[young mesa]

email address is in the pinned messages

[left shore]

thank u

this?

[young mesa]

yep

[left shore]

oke

anything i should mention?

[young mesa]

I got an auto-reply "reminding" to provide accurate description of the issue + In-game name, UID, Server and Commander Level.

[left shore]

how the fuck am i supposed to remember my commander level

[deep sand]

get someone to check your uid in that server…?

[young mesa]

shrugs I don't. If I get rejected based on that - sucks to be me. More time for Arknights 😛 in-game maintenance mail mentioned the need to have that info "in case you lose access", so I made a screenshot of the profile window back in 2020 specifically to keep that UID.

[left shore]

oh

i can log in with phone

so should be fine

[young mesa]

And it works fine if you try to connect to a server without characters, so...who knows what the issue is. Given that it's Avrora for me, though, 0.0000000001% chance of something related to current world events (Russia, duh).

[left shore]

i got 2 replies

this

and one saying the issue is being processed

[young mesa]

yup - them's the auto-replies.

[left shore]

what do i do now then

[young mesa]

wait. nothing else you CAN do.

which server are you playing on, by the way?

[left shore]

i mean do i need to reply to this email

[left shore]

amagi

[young mesa]

to make sure: you CAN connect to other servers, right?

[left shore]

yes

[young mesa]

No idea whether you "need" to. I did, just to be on the safe side.

[left shore]

did as well

[left shore]

how do i open game log on pc

they need that

[young mesa]

They provided the instructions. I use Bluestacks, and setting up Keyboard Controls settings to pull that off was...painful.

are you even using Bluestacks? I could try, if so. If not - sorry, you're on your own.

[left shore]

i did it

was pretty easy

[mental kindle]

Game was not opening on my phone

So I installed blue stacks then installed the game and I did the account binding thing

I cant log into the game whatsoever

I am mega confused as to what's the reason behind this nonsense

[echo flint]

hi, i am getting unknown error -1 after the update, may i know how do i fix this?

nvm, got it to work by logging in

[mental kindle]

I tried logging into the game on even new servers using my binded account and it still doesn't work, any tips?

Like the whole cut scene plays but once I choose a name and click on continue it does the infinite loading

It's like I am banned from connecting to any server

[dapper moth]

can you be logged on both mobile and pc?

[random wraith]

At once? Not with the same account

[young mesa]

if at different times, though, then yes, as in - both devices will remember login info.

[dapper moth]

alright thanks

[nocturne zealot]

I am unable to log into the game. After choosing a server to connect to, the game just loads forever

I have restarted a number of times, repaired assets and even reinstalled the game. My internet connection is working just fine, as no other services requiring it no my device are suffering. It doesn't seem to be an issue with the particular server I am trying to connect to, Washington, as there are other people able to play on it just fine. Any ideas what could be wrong?

[rain pine]

I haven't played in a while and I am trying to get into my account, but it keeps starting me fresh instead of allowing me into my account.

[languid perch]

try using vpn maybe ?

[languid perch]

make sure to pick the right server

[young mesa]

Most likely, it's the same issue that's been plaguing me and some other people after the update, and VPN is no help there 😦

connecting to the original ("last used before the update", maybe?) server doesn't work, connecting to a server with no characters (simply "any that is not last used", perhaps?) works fine. For some, logging in via an emulator on PC doesnt work and at the same time logging in via their phone does. Weird issue is weird.

missing all things AL sucks

[languid perch]

seem like connection prob, tho not sure which part affect it, sometime happen to me too when azur having hard time to connect but other game seem fine. Maybe need to report to bug section too

[young mesa]

it's not server-specific - confirmed by talking to other players with the issue. and it's not all of AL - like I said, connecting to a different server (in my case, I play only on Avrora, and tried connecting to Amagi) works fine.

Already reported, in waiting mode now 😛

[languid perch]

well gl I guess, only remember this happen during that massive big mega patch years ago

[young mesa]

yup, saw the report on Trello....2019, I think?

[mental kindle]

You know how it was solved back then? Or how long it took to fix it?

[young mesa]

"no" to both. 'twas before my time.

[ashen cosmos]

you mean the UI update patch? that lasted like 24 hour + ?

[languid perch]

only remember it need 2gb ? or something patch

[ashen cosmos]

yeah should be it the big ui update was basically redownload of the whole game and if i recall correctly during that time after the patch lots of people lost their account cause when they login back they dont get to their proper account even in the right server

[languid perch]

forgot if its same time as opsi get new feature or not, all I remember my game having major fps down

[ashen cosmos]

nah opsi came not that big of a problem , that UI patch is 100% big yabe lots of account lost

[left shore]

i sent them what they asked for and got this back

[carmine hedge]

Hello. I seriously need help. All day since yesterday after the maintenance, patch and updates, I am unable to log in to the game. I get infinite loading. I tried uninstalling and installing again, updated it through the app store, nothing. Playing on Bluestacks 4 and since September until two days ago now I never had issues. Please, someone help.

[sinful yoke]

try using a vpn and reset your wifi router

[languid perch]

or if hdd still have lots of free space might want to consider trying on different emu

[carmine hedge]

I'd rather not resort to vpn and I'm using ethernet cable on my computer, the connection hasn't changed at all, it was fine until yesterday/two days ago and can still log in and do stuff in other games.

hdd still got plenty of space for it.

[languid perch]

well if dont mind a bit of work, try diff emu

[sinful yoke]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[sinful yoke]

you will need to contact support with this, your issue is too unique

so it cant be classified as a bug

you will want to email them with your device specifics and a screenshot of the log mode

[mental kindle]

I got this from the devs, anyone knows what's a cross key function is on blue stacks?

@everyone

[languid perch]

cross key most likely the controller button

@mental kindle

[mortal nacelle]

ive been trying to turn this log mode on for like 2 years now (curiosity, i dont really need it actually) with this tutorial but no success, i saw someone do it in a different way and it didnt work either, whys that ? is this device specific?

[mental kindle]

Ah so it's that one? I followed their steps though and couldn't get the debug screen to appear

I instead sent them the phone debug screen

Hopefully it's good

[languid perch]

only ever try that debug mode on phone, so no idea how it work on emu, I use nox so no idea if its the same as bs or not

[sinful yoke]

people have managed it on emu, but I dont suggest it

[hexed sinew]

Not sure if this is an issue others are experiencing but since the update, I’m not able to hear any game audio from my phone. It works just fine on my tablet

[ashen cosmos]

already update new audio files ?

[sinful yoke]

your ringer may be on silent

[hexed sinew]

Ahh, might have missed them. I’ll give updating them a shot. Thanks

[warm plaza]

So im on sandy i get infinite loading screen, no matter what i do, i tried to switch to amagi where i got no characters and i log-in just fine. but sandy nothing, this happens on PC and i use bluestack 4, phone is fine. any ideas? this started yesterday after maint.

[mental kindle]

HOLY SHIT THE BUG IS FIXED

[warm plaza]

no way they actually just fixed it. . thats a relief

[carmine hedge]

i just lost like half my waifu after the update

[young mesa]

@warm plaza so it's NOT just my case? YAY for them for fixing it (and a big Thank You).

[unborn ember]

restart your game

[left shore]

its fixed for me as well

sry for ping

[mortal mortar]

To anyone who has lost their account and got it back again, what did you do, and how long did it take?

[sinful yoke]

contact support and you will find out, it varies by person

[signal bridge]

why does my game keep freezing on bluestacks? typically happens on build, guild, and when i click on a ship in dorm

[ancient lintel]

GAME keeps reloading over and over. Did all the usual, expect re-loging in as I can't get to that screen. Any idea what happened as it was working this morning

Except not expect

[young mesa]

AL (via Bluestacks) keeps switching from the game to asking for "permission to change system settings" in the middle of a stage run. Possibly related, but it started once I activated auto-clear on Event SP4, didn't behave like this during the manual runs leading up to that. What gives?

Disabled auto-search after two battles - back to normal. re-enabled 3 battles later - the prompt pops up the moment I did.

[outer herald]

It's asking you to have controll of dimming your screen when doing auto search, if anything uncheck that so it'll not ask that all the time

[young mesa]

Hi there, Solution 😄 Yeah, I did recall changing the auto-search settings in-game and went to disable them again to see whether they're at fault. That they were.

[iron cairn]

can i reduce the space my azur lane is taking? it's eating up 20gbs

for the reference im using ld player

[languid perch]

the emulator or azur that actually eating up the space ? tho thats how emu work anyway, they tend to eat bigger space than what it mention inside the emu

[formal surge]

Can i play on multiple servers? or will it delete my account info if i switch servers?

[languid perch]

u can iirc, tho y bother with multi when 1 is enough to make u grind like no tomorro xD

[formal surge]

was more of a curiosity thing tbh

[sinful yoke]

yes you can, no it will not

[sullen creek]

Is using the action recording tool a violation of the user agreement?

[sinful yoke]

you mean recording your screen?

[sullen creek]

No, recording motion

[sinful yoke]

you mean recording actions like clicks and etc?

[sullen creek]

Yes

[sinful yoke]

it is a violation

any kind of third party automation is not permitted

[sullen creek]

Including the ios action recording tool?

indeed, It is a kind of script...

[young stone]

Need some help, everytime I try to play on that specific map it just doesn't load sometimes my game just crashes

[sinful yoke]

do file repair in settings

[young stone]

Now I'm stuck in the menu infinitely loading, should I straight up just reinstall the game?

[sinful yoke]

I would try restarting your device first

[young stone]

Tried that,i even forced stop the app

[sinful yoke]

have you tried clearing cache and restarting your wifi?

if they dont help, reinstalling is likely the only solution

[young stone]

Aight i'll try that

[young stone]

Aight so I reinstalled and now I'm just stuck here

[zinc skiff]

a friend of mine is trying to change the yostar account that they're binded to

what do they need to do to change it

[hollow ferry]

Is it a common bug where the PR1 missions resets and you can get more PR1 exp chips?

[frail warren]

Need help trying to recover my account

[lyric lodge]

That's not a bug

[hollow ferry]

really damn

[rough mesa]

Hey guys.
Is it possible to contact for a refund? I bought the wrong pack…

[abstract ice]

Is anyone here playing Azur Lane on an Iphone 13 mini ? If yes, is it playable ? Or do things get too small

[sinful yoke]

my friend played wild rift on an iphone x mini, I wager azur lane will be just fine if not a little cramped

[sinful yoke]

they must contact yostar customer support in order to change it, their email is [e-mail]

[terse wedge]

Is there some way to clear the data cache for Azur Lane without presumably completely deleting and reinstalling the entire game? The app is 3.9 gigabytes on its own and I can manage that easily, but the "Documents & Data" are taking up 5.02 more gigabytes.

[pearl spindle]

when a sub attacked a fleet, this would appear for a second:

[languid perch]

assuming u didnt add the extra voice/l2d data azur still take around 5gb iirc, cant really helped imo since ships data gettin updated with every new event. its takin up to 7gb if u also update the voice btw

[terse wedge]

Good god, well, thanks for that info, but what takes up four gigs in the base game days then?

[languid perch]

no idea personally xD all I know everytime I fresh install azur on my phone it takes around 5gb. n I dont update voices there due to lack of space, only update voices on emulator

[somber pawn]

Unless she's not a sub that's totally normal, it's just showing the fact they "surprise attacked" the enemy fleet

Which reduces their shields I believe

[grizzled robin]

Game didn't collect today's monthly login rewards for some reason

[mortal nacelle]

#gameplay-help message
same happened to me, maybe we'll just have to wait ig

[grizzled robin]

Got the rewards now, 1h after the reset

[sinful yoke]

likely daylight saving

[soft fable]

Hallo, is this the place to find help for account recovery?

[sinful yoke]

did you bind the account?

[soft fable]

Ye but the email I used to bind it to has been hack so I can't use anymore, to get the verification code

[sinful yoke]

you’ll want to contact customer support via email

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[unborn fox]

why?

they can't help point-blank because I allegedly give them the wrong information, I give them and they reject, thanks to Youstar for not restoring the account

[ashen coyote]

Guys, my friend lost unbinded account. Where should he write to?
Yostar tech-support e-mail adress please

[primal parrot]

Hi, was hoping to get some help with recovering my bound account, I logged in to my twitter but it doesn't come up with my old data. I changed my handle at some point in the past, is it possible this has caused an issue?

[languid perch]

@primal parrot @ashen coyote mail cs probably, look at 📌

[ashen coyote]

Thx

[whole temple]

Is there a way to unbind accounts to Facebook?

[pearl spindle]

Saratoga is NOT a sub man

even if it's an idol one

[pearl spindle]

bind via the other websites

meby/

[somber pawn]

Oiiii I dunno who it was

[pearl spindle]

...

you don't own Saratoga do you?

like do you haver her

[sinful yoke]

login to your server

[somber pawn]

I do but I don't stare

[pearl spindle]

oh lol

[somber pawn]

Barely know anyone by name unless they're in my fleet

[sinful yoke]

if you have a ship at the enemy that is being hit with a submarine, I think it might display the flag leader instead of the sub but I cant recall, eitherway it seems odd

[pearl spindle]

Saratoga is in neither of my fleets btw

I also do not own that outfit

[somber pawn]

Looks like it's from the Kizuna Ai vtuber collab or sumn

[pearl spindle]

ye

[patent prism]

Hello, I would like to unbind my account from Yostar and bind it on a Twitter/Facebook account. Is it possible? Where I have to go to do that?

[languid perch]

this happen when u equip a certain meowficer that have preload atk skill

[pearl spindle]

ah

I have steal and gral being used

[pearl spindle]

just bind it to one of them

wait...

idk actually

[languid perch]

contact cs for bind related problem iirc

[pearl spindle]

why no promoted to tech support helper

[languid perch]

well most problem with account bind usually goes there take a peek at 📌

[pearl spindle]

lol

[sullen creek]

Who is the main developer? Manjuu or Yongshi?

Or both?

[patent prism]

It's not an issue, I just want to switch the bindings. And where do I find the CS?

[languid perch]

check on 📌

[patent prism]

1. Facebook login problems
2. Bind with Twitter
3. How to bind and login with a bind

It doesnt tell me how to "switch" from one bind to another one XD

[random wraith]

Yes, but there is an email address right there

[cyan nimbus]

My game sometimes freezes completely then automatically restarts after a few seconds, it happens sometimes when battling in the current event. My phone runs very well in general. Does anyone else experience this issue?

[languid perch]

lol I mean contact cs thru email there

since bind unbind related prob here end up needing to contact cs

[grizzled notch]

Yoo folks

Can i unbind yostar acc?

[sinful yoke]

you must contact customer support in order to unbind it

their email is [e-mail]

[grizzled notch]

Thanks^^

[fringe condor]

Is there any way to get my account back if the email i used doesnt exist anymore?

[random whale]

Question: if I switch servers on one account (say, Avrora to Amagi) then I switch back to my original server, will all my old data from my original server still be there?

[ionic forum]

Can someone help me with an issue? I lost gems.

I tried to purchase something from the store, and the gems left my account, but I didn't receive the item.

[uncut geode]

Well, it appears that i can't login via twitter. It gives me an error when i enter my tw account. And when i backed out from the login page, the game gave me error "TW authorization failed: 100222". Using bluestacks 5.6.100.1026 P64. I don't have this problem in my past login attempts beyond today's.

[uncut geode]

Welp, i tried to login the game via the twitter app. It worked, i logged in, but now i lost the old account. Already contacted CS. This.... sucks :/

[languid perch]

make sure to enter the correct server

[uncut geode]

Already did (Washington), but it's just gone, the old account, Idk how that happened

[languid perch]

ah, gonna need to wait cs reply then. gl

[somber elbow]

hey im tryna sign in using my twitter on mobile and it wont let me, i have my twitter bound when i use bluestacks

but everytime i try to authurize it to sign in on mobile it just infintly loads

[obsidian wind]

Hello, I'm trying to sign in using yostar account and after entering the email address when I click generate it's showing unknown error: -1

[sinful yoke]

the error appears as a result of pressing generate?

[obsidian wind]

yes

wait it got fixed
dunno how, even it was same email address

[somber elbow]

mine just worked to must have been a server issue

[sinful yoke]

its because you clicking generate also clicks the screen, and you cannot login so it will give you the error if you tap the csreen

you will be getting the email regardless, try putting the code in next time it might resolve itself right away

[buoyant crypt]

i dont know if i should ask it here..

but, can i delete all this "downloadable" things, without deleting all the data? (so only 4 of this downloadable data)

and if its possible, how? or which file that i must delete?

[sinful yoke]

you cannot unfortunately, if you do manually the game will be confused

[buoyant crypt]

so, deleting all the data is the only way?

thank you

[fossil gazelle]

Lost my binded account, when I logged in using my twitter all my server progress was gone

I only play on washington server but when I logged on its new progress

but that's only for my bluestacks (PC)

My mobile data is intact

nvm all good 🙂

Now I just need to bind my yostar account but I cant

[sinful yoke]

what prevents you from binding an email? @fossil gazelle

[fossil gazelle]

When I put on my email

and type in the verification code I receive

It loads forever

and I have to restart the game to exit the loading

[barren drum]

Help the game wont show the login screen

It just restarts to the loading screen before being able to login

Nvm its fixed i just had to restart my phone

[lucid inlet]

Because of the problem of never ending downloading I lost my account. I wrote to ALhelp in game my old stats and the new stats required. How much times it will take before I’ll get it back?
How do I know if I did well?

[uncut geode]

Depends on how detailed the infos you gave them. More detailed = faster retrieval

[pearl spindle]

if you're on a phone I can't help

but if computer, hook onto an ethernet and it might load faster

wait isn't there USB to phone jack thingies?

that could work

[sinful yoke]

they would need to repair files or reinstall

[pearl spindle]

reinstall. If that does not work, let off the game for a while

like

take a breather from it

worked for me

or get a new phone

@sinful yoke

[full vapor]

where is the local save located ? I want to copy all of my loadouts to a new device

[outer herald]

@full vapor you can just bind your account doing this actually so you just need to login to your new device and log on the server your account is on

[random wraith]

I think they mean saved gear loadouts for each ship, these don't carry over when you log on a new device

[pearl spindle]

it does

I've done it before

if you connected your account to another account

and log into a new device with that account all your items and other things save over

as long as you remember the account that is

[sinful yoke]

gear loadouts are local

[restive kraken]

Can I still get my account back?

[pearl spindle]

also another thing to mention is to remember about which server in

[sinful yoke]

did you bind it

[restive kraken]

I'm pretty sure I bind it on Facebook

[sinful yoke]

did you log into your fb account on azur lane?

[restive kraken]

Yes but it's gone

[sinful yoke]

what server do you play on?

[restive kraken]

Amagi

[sinful yoke]

are you logging into amagi currently?

[restive kraken]

Yes

[pearl spindle]

Fellow Amagi server

[sinful yoke]

open the server list and press this button at the very top

[restive kraken]

Ok

[sinful yoke]

you might not have bind it then

you can contact customer support and they can help you with account recovery
email them at [e-mail] and give them username and server name so they can help you out

[restive kraken]

Ok thanks

[restive kraken]

I got my account back

[quiet glade]

For anyone that has dealt with account recovery, has anyone managed to successfully recover their account if none of their binded social media accounts exist anymore but they know the first account like Facebook that was binded to it also info like first username, last login date and such?
I've sent customer support all the receipts along with everything I could possibly give, I had but it wasn't good enough for them, am I out of luck with getting my account back?

[sinful yoke]

account recovery is possible as long as you have right information

[warm salmon]

My game is currently telling me that "coordinates have expired" for my own META Scharnhorst challenge, even though there are clearly 16 hours left on the timer.

Is there any way to fix it, or do I have to just wait it out?

[dawn forge]

Why tf it vertical

I played it like a few hours earlier, it was horizontal now it's... whatever the fuck this is. Restarted my phone, waiting for it to charge a bit before I give it a look again.

Okay on my phone and it's back to horizontal.

[winter radish]

Ok so
I have my twitter account linked to my AL account

I want to change that twitter account to some other one

[vast sparrow]

my account got hacked and while im still able to log in and play the hacker keeps trying to access acct which kinda makes it... hard to play lol

contacted support but they were asking me about the VERY FIRST binding information on the account and purchase receipt from 2019 which i dont have, so theyre not really keen on helping me.

am i out of luck here?

[sand goblet]

Help what's happening?
It keeps loading infinite and my Internet is good

[languid perch]

contact cs probably

[languid perch]

sometime happen, just restart game usually fix it

[sand goblet]

Okau okay ty

[gusty nebula]

This has Never happend before but whenever I battle sometimes The battle animations will freeze. The battle is basicly frozen and wont end

And also Exiting Battle wont work at all. Its put me back in the frozen battle

[languid perch]

try restarting device maybe ?

[gusty nebula]

I have restarted , uninstalled

Doesn't fix the problem

[languid perch]

go to #bug-reports with ss maybe

[sinful yoke]

bind with email, then you can unbind the twit account and change it to new account

[lilac oxide]

can't get any more specialize core

it is bug or something? i'm sure it's never has any cap because i only has 6k before kronsthadt i has like 20k never seem to be limited

[random wraith]

Just change "maximum" to "monthly", devs, please...

[random wraith]

Not a bug, you collected 4000 of those this month so you'll lose those 200 if you collect the reward now.
You can just wait until tomorrow to pick it up normally if you want.

[grizzled thorn]

can anyone help me how to recover my acc?

[outer herald]

@grizzled thorn did you do any of this at all first?

[next wraith]

Hello I am looking to see if I can’t redeem some of my payments that I have made recently. These were 3 purchases of gems I made however I did not get the gems and the payment still went through. Is there anyone that cane help me with that?

[languid perch]

mail cs with all ss of ur purchase probably

[next wraith]

Only have yahoo, also don’t know who to email, already tried the App Store people but they told me to contact the azur lane developers

[languid perch]

look at 📌

[bitter schooner]

i seem to never get any kind of push notifications from this game, really need that commissions notification

[median moat]

I just came back after 2 years of not playing, but it seems like my gmail, twitter or facebook does not have my past accound on it. Which is weird cuz I swear I had it bound on one of those since I was playing on 2 devices

Thinking about it, even Arknights had my account bound to the email I typically use and is still there after 2 years of inactivity

[outer herald]

Did you check to see if it was the right server you were logging back into?

[tired grove]

[grizzled thorn]

Nope

Actually I don't know

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

If you remember your UID, server you were on, and maybe your in-game user name they might be able to recover it

[grizzled thorn]

Actually I know every details on my previous account except the UID

[outer herald]

If anything try emailing support they might help

As long as you have at least your in-game name and server it'll help try and recover it if they can

[sick cloak]

Um was the cruise pass removed on the 31st reset? I can't buy it right now

[languid perch]

probably, since new elite meta goin up after reset

[lyric lodge]

It goes offsale either 1 or 2 hours before ending

New pass should go up with the new season

[cosmic spire]

So I've decided to play this game again after a year but I've pretty much lost my twitter account

I still remember the username

and have screenshot of my old account

is it possible to recover it?

[outer herald]

@cosmic spire if you remember your account bind try the second half and check to make sure you are in the correct server too

Oh wait, you said you lost your Twitter account

[cosmic spire]

yeah I already binded

[outer herald]

Did you do a Yostar account to an email for that

[cosmic spire]

unfortunately my twitter was phone registered

when I changed my sim card

i was unable to do aything about it

[outer herald]

You remember your UID, username, and server then?

[cosmic spire]

yeah

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

If anything give it a shot since you said you lost your Twitter account it was bound to

[cosmic spire]

thank you for helping me out lad

[outer herald]

Not a problem

[sinful yoke]

what do you want us to do about that talk to google

[sullen creek]

Hi, when I try to buy gems, I got disconnected. The payment was successful, but I didn't get gems

What should I do?

[sinful yoke]

contact customer support through email at [e-mail]

[sullen creek]

Thanks

[versed citrus]

Can tech support help me find a girlfriend

[storm adder]

Hello, i have change my phone today for a new one and i've want to transfer my Azure Lane data on the new phone but when i launch the game and enter my ID, the game launch me a tutorial like if this is the first time i've played. How can i solve this problem and find my account please ?

[languid perch]

did u pick the correct server ?

[storm adder]

Yes

i'm on the server Amagi and each time i'm trying to relog, i have the tutorial and the game ask me which first ship i will pick

I have an account with 325 ships since 2-3 years

i don't really want to lose everything i have

[languid perch]

well if u already bind on old phone n login to new phone using same id but still get into tutorial u might want to mail cs. check 📌

[storm adder]

How can i do that ?

[languid perch]

look at 📌 up there

[storm adder]

Ok thank you ^^

[brisk arrow]

hi, is the yostar cs email down or still available?

need to ask about the previous fair winds cruise pass

[storm adder]

Ok i have mail them, they work on my request, thank you mate

[languid perch]

gl 👌

[rugged yoke]

Why the game can stuck in an endless loading on login screen if device i;m playing on is connected to a 5ghz router?

[gaunt mist]

i can't log into the game without vpn always get network error problem

i didn't have it before in cny event

i can still update the game and enter it without vpn but when i try to log in it say network error

[graceful ibex]

since google pay banned transactions in russia recently. is there any other ways to buy gems from russia?

[viscid pagoda]

I need help with account recovery

[outer herald]

@viscid pagoda did you have your account bound? If so then just do the second half and check to see which server you were on

[viscid pagoda]

I had my account bound with my Twitter account, but that twitter account got deleted. So I made a new account with the same username but azurlane did not recognize it.

[outer herald]

So your Twitter account was deleted then?

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

If anything email support, and if you have your UID or at least the in-game name and server you were on they can try and recover it

[viscid pagoda]

Thank you very much, have a great weekend

[delicate nacelle]

Hello, how do you unlock the PR2 catch up missions? I completed the PR1s but it just reset the first tab. Is this a bug?

[cobalt wadi]

I need help completing a transaction in game

I bought a 10 dollar google play gift card so I could buy the pass

[unborn rampart]

Hello i just buy fair wind cruise pass but it's still don't give me gem and golden purin and anything it's give me only mission point how can i report this to dev ?

[mortal nacelle]

you dont get items etc immediately, you need to play to get more points
pass gives you +1500 (?) points only after buying it, but after that you need to play to get more and get the rest of the bonuses

[vast sparrow]

Emailed the support twice now about my acct being hacked, I wasn't able to give them the info they wanted, so they're ignoring me now, but I really don't feel like spending money on a game I can no longer really play, I'm just gonna keep emailing until someone helps me out but is there nothing I can do

[sinful yoke]

well if you keep spamming them, they wont reply

please be patient and wait 1-2 business days

[vast sparrow]

Well the first day the person that replied to me stopped replying

and I've only opened two more emails in the past 3 days

I guess that qualifies as spamming

[sinful yoke]

2 more is 2 too many

please wait, its currently saturday

[vast sparrow]

👍

And if they continue to ignore me?

Also does support have the ability to force devices to log out of an account?

[sinful yoke]

iirc, they do not

[vast sparrow]

Well there's no real point in trying to get any help then, my acct pretty much gifted to the hacker 🤣

[sinful yoke]

make sure to use stable password and 2FA in the future

[vast sparrow]

Yea ig that's my fault

[sinful yoke]

is your internet stable or unstable? its not uncommon users think theyre hacked, but its actually just a poor internet connection causing a logout popup

[vast sparrow]

Very stable

Poor connection doesn't change my fleet and secretary comps and my bound accts when I'm not logged in tho 🙂

[sinful yoke]

I cant assume hope you can get it sorted out though, support should be able to figure something out

[vast sparrow]

We'll see

If their hands are tied at the end I don't intend to let the hacker win, I'll buy some stuff and initiate a chargeback to get the acct banned, I'll accept that I've lost the ~1k USD I've spent on AL over the past three or four years

[olive shale]

anyone know why my game won't open on my phone?

[sturdy hearth]

cant seem to play keeps saying unable to retrieve latest version info

[languid perch]

sounds like connection related prob, try restart ur router or use vpn maybe

[quartz knot]

My older brother just logged Into his Azur Lane account to find most of his stuff mysteriously went missing, including most of the ships he had collected. Is this a bug or?

[quartz knot]

Apologies, everything has returned to normal.

[signal wagon]

Why is the game coming up with "Network Error" when I try to log in?

[signal wagon]

Anyone?

Do I reinstall?

[sinful pollen]

I cant login on the game and I keep getting network error -1

[sinful yoke]

unknown, not network

login with your bind on the left side there

[sinful yoke]

try restarting your device, and try resetting your internet
if that doesnt help, reinstall

[sinful pollen]

It worked! Thanks!

[desert falcon]

helping my friend asking question :

• if by any chance u lost your account , what do you need to prepare beforehand ?

[sinful yoke]

uid, server, username, receipts, names of oathed ships and ships in current fleets, estimated start date of azur lane

[desert falcon]

ok thanks

[signal wagon]

I reinstalled, and it is still happening

[languid perch]

in phone ? try vpn maybe

[signal wagon]

No, emulator

[languid perch]

have u try using other emu or same emu with diff version yet

[signal wagon]

same one, never changed anything except the fact that I redownloaded it a week ago, but it worked fine up until yesterday

I was downloading a different game while playing it, then it started

[languid perch]

maybe try del the emulator rom n restart a new 1, usually it work if it use to be work just fine. make sure to bind whatever game u install atm

[signal wagon]

Ah, use a different emulator? it would take days to do all that

[languid perch]

Im using nox, usually I just del the image when cache gettin too big n restart everything. if u have extra space can always make fresh backup image to avoid reinstalling everything

[signal wagon]

Yeah, I will swap emulators, would probably benefit me since I would be able to farm 2 things at once, good for the weekend lol

[languid perch]

gl, well if u dont install lots of aps it wont take that long to reinstall azur xD

[signal wagon]

Not when your internet download speed is 300 kilobytes a second lol

[signal wagon]

Yeah account cursed, changed emulators, still same problem

[gleaming epoch]

I have completed the development level of friedrich der gobe but she does not have a fate simulation, is this normal or did my game bug out?

[outer herald]

FdG doesn't have a Fate Sim..... yet

[gleaming epoch]

Ah, thanks! Just have to save up blueprints then!

[languid perch]

#bug-reports or mail cs probably then

[mighty wolf]

Are there any payment methods besides the google playmarket on the phone? I just wanted to buy gems and battlepass, but the google play playmarket turned off payment in my country.

[olive shale]

Can't you just use your card?

Or does android only let you use google?

[unkempt sedge]

Can someone help me last day i can login to my account but today when i login to my account it just starting a new account whats wrong with this?

[mighty wolf]

Playmarket allowed me to pay using mobile wallet, credit card, paypal or other variants.... but now when i click on packages with gems i only get information that i cannot pay. Maybe there is an alternative method of paying? Maybe not directly from game?

[olive shale]

You might be on the wrong server

[olive shale]

Do you have a pc?

Because If you play Azur lane on pc and use the same account as mobile I think you can bypass the Google thing

Might be wrong but it's worth a try

[mighty wolf]

I think i should try this variant

Thank you for advice

[olive shale]

No problem

[timber willow]

Hello. I havent played in like 2 years and i recently decided to come back, but my account was linked to my twitter account, which i deleted in september 2021. Is there a way to recover the progress from that account?

nevermind, i apparently had it linked to yostar too, thanks tho :D

[stark echo]

I asked Yostar customer support about an IP ban my mobile 5G got from their servers (the game refuses to commect to game servers if I try to play the game via 4/5G without a VPN, but works normally on wifi). They said they will look into it, but it's been months since then. From what I read online, they banned my mobile data IP from connecting to their game servers (According to AL subreddit), so I'd like to ask if I can have the ban removed so I don't have to constantly connect via VPN to play the game when I'm not in a wifi spot. My game account is perfectly fine. My IP however got banned without an explanation.

Basically, the game fails to connect to servers and endlessly tries to connect, but all it shows is the connecting screen

I tried checking up online in other places, and some says to clear the cache (which failed miserably) and even now, the problem remains

[static crypt]

I have Azur Lane linked through my Google Play Games account (though I swear I also had it through my main Twitter), but today my phone bricked
And now my Google Play Games isn't syncing and logging me in. Any help?

[sinful yoke]

how did you bind azur lane to google play? theres no such thing

login with your twitter bind and make sure you login to the server you usually play on too

[static crypt]

Ok never mind ive been getting gaslit by everything

[sinful yoke]

[static crypt]

I had used my main Twitter account once before but it spat me into some other account despite having the right server

[proven jay]

Can i ask

Is this where you bind if using a yostar account?

[outer herald]

That's the shop

You bind your account in the in-game menu

[proven jay]

Wait

So i dont need to register here?

[carmine hedge]

No

[proven jay]

So i just give an email?

And thats it???

[carmine hedge]

Ingame tap gear icon

[proven jay]

Hold on

[carmine hedge]

Merch shop i think

Yeah, official merch shop

[proven jay]

Coz i used a separate email address

[sinful yoke]

theyre separate accounts

[proven jay]

Let me be clear:

[sinful yoke]

yostar shop account, yostar account service

[proven jay]

1. So its ok that any email would work?

Coz the one i used is registered on the shop hahahahhaha

[sinful yoke]

as long as its an email you have access to

[proven jay]

Uuuh huh

Coz i thought at first u need to register at that website because it counts as a yostar account hahahaha

[sinful yoke]

nope, but its no harm if you do

[proven jay]

Oooh

So automatically

An email that i bind using yostar counts already as my yostar account already?

[sinful yoke]

no

its manually

I said before theyre separate accounts for 2 different things, so you have to make accounts for both individually

[outer herald]

Same can be said for any game published by Yostar too, such as Arknights as well by the way

[sinful yoke]

so if you made an account for the shop, you still have to make one for using in game and vice versa

[proven jay]

Oh :/

So how do i...

Make a yostar account?

[sinful yoke]

it looks like you already made one, right

[proven jay]

But i only registered at the merch

[outer herald]

Then what about the screenshot you've posted?

[proven jay]

Thats the thing

Coz

I never registered at the account service that youre mentioning

The only thing i registered is the merch

Not the account

[sinful yoke]

then what did you use separate emails for

[outer herald]

I'll let you deal with it Kawa

[sinful yoke]

if the email in the screenshot you sent is yours, then you likely created it and cant recall

the way to login using it is a little confusing, but we have it detailed in pinned messages

it works by sending a temporary code to your email, and thats it
theres no password so if you are trying to remember a password, you’ll get confused

[proven jay]

1. The screenshot is from my account

2. The yostar bind is from my separate email

[outer herald]

So, did you want to change the email used for the game?

[proven jay]

No.

I just want to know

If the yostar account that i bind on is on the merch website account

[sinful yoke]

no its not

[outer herald]

The email is used to send an access code to prove that you are who you say you are before logging into your account

It's only for the game and nothing else

The merch store is its own little thing by the way and has nothing to do with the game directly

[proven jay]

Oh ok ._.

[outer herald]

Besides the merch store you can buy stuff from the other games that Yostar publishes as well

Hope we helped clear that up for you

[proven jay]

Im getting clear answers now

Ill just update if something comes up

Tnx anyway for clarifying ty ty

Oh btw

What does azur lane ask if using a yostar account or login?

[sinful yoke]

it asks for your email and temporary code

you need to submit your email first , then it sends the code
then you put the code into the game

[proven jay]

Oooooh!

Good thing oh my god!

[sinful yoke]

m

[proven jay]

Ok ok ok

Say for example

I want to play azur lane on a different phone or an emulator

Using the yostar login method

I just simply

Type in my email i registered

Then they will send out a code

In the email

Type in the code

And im good to go?????

[sinful yoke]

yes, just make sure you press “generate” after putting your email address in

and after all that, make sure you change servers to the one your account is on

[proven jay]

Ahhh ok ok

I just ss this Just in case :)

I forget hehehe

That solves it then hehehe

[sinful yoke]

[proven jay]

Ok i have this other issue....

That im kinda having a bit of worry

I want to somehow...

Disconnect my current fb i use on the account and connect it with my new fb account

[carmine hedge]

Hey y'all can't seem to get in the app since updating my phone, have it with AL and FGO just getting a black screen and nothing works, restarting, updating the app and have no clue what to do

[severe rivet]

Whenever I get halfway through the tutorial the game starts to say "loading..." and I can't do anything else, I already tried changing server and rebooting the phone but nothing works

[vale island]

Not sure if this is the right place to ask, but I accidentally fat fingered and bought 3000 coins with gems. Would there be any avenue to contact support and ask for it to be traded back?

[lyric lodge]

Sadly, no

[vale island]

will try to lose some finger weight

[regal juniper]

How to fix error 200260 when buying gems?

[full violet]

have u tried restarting the game?

[regal juniper]

yes sadly

[full violet]

are you using a VPN when trying to buy gems or trying to buy them outside your home region?

[sinful yoke]

also might to try logging out of google play and back in

[regal juniper]

no we dont have vpn too

[regal juniper]

aight will try

i will try reinstalling the app

[tender tinsel]

I keep dying in world 14-1

[sinful yoke]

luckily you can ask for help in #gameplay-help to overcome it

[regal juniper]

reinstalling the game works

[languid sparrow]

This is still a thing??? If so how do I get more?

[languid perch]

gems comi ? its random, n it still rng meaning u might not get any gems even after doin it

[regal juniper]

the probability is once per x60 battles in 2-1

[languid sparrow]

Hmm alright, it’s just really rare, got it thanks!

[honest linden]

excuse me a bit of question how to unbind your yostar account it seems that i cant unbind it

[sinful yoke]

you need to email customer support to unbind it

their email is [e-mail]

[honest linden]

ok thanks

[lilac gull]

is there a way to recover an old account?
I used to play AL a few years ago and I would like to get back into it

[jolly shoal]

How do i just delete my download assets

[coarse fjord]

how to fix this error. I tried everything from logging out of Google account deinstaling it an instal it new and so on.

[languid perch]

iirc we cant, reinstall is the only way most likely

[tight aspen]

why do my limit breaks changes not save I LB my monarch earlier then come back check my commission get 0xp for 10hrs wtf shes over threshold and reverts back I've seen this several times BS

[vast sparrow]

How much do I have to chargeback and how long does it take in order to get banned?

[grim bobcat]

Is there anyway that I can take this for my desktop

[pale skiff]

Help my game loads fine on WiFi but if I use mobile data it disconnects

This issue is new today

Was using data as normal yesterday

Anyone know why?

[languid perch]

r wifi n mobile data same provider ? if not then ur mobile provider having problem atm

[pale skiff]

Different provider

But my mobile data is fine on other apps

Just not AL

[regal juniper]

maybe data signal is quite meh?

[languid perch]

other aps is game too ? afaik most online game need stable connection, even a bit of lag can create some prob

[pale skiff]

K lemme try again later

[native cipher]

Hello, I have a bit of a problem, I have 100/100 meta logger thingies but yet no meta showdown?

[pale skiff]

Can only do meta twice a day, and you’ve already done that

[native cipher]

if i go in meta showdown it says 2/3 daily attempts

it said 3/3 before i tried one on the boss list

still the same or?

[forest oriole]

thats for doing other players' bosses

[random wraith]

You can unlock 2 of your "own" vs meta fights and help with 3 fights of other people daily

[native cipher]

ok that explains my situation, thank you!

[dusty whale]

Has anyone had this before

I set the commission using recommend and hit start and it blanked

nvm I restarted and it shows whose out on the commission

[carmine hedge]

hey everyone! i need some help asap! i'm trying to lvl up prinz adalbert but she is stuck on lvl 90 and it says "0/max" what can i do to fix that?

it doesnt let me ascend or anything

okay nvm turns out im dumb

i played this game for more than 4-3 years and i forgot how to lvl ships

[lusty sandal]

There is no Azur Lane in my CH Play store app (I think due to my region) , how do I update the game ?

[lapis nymph]

Hello, I am wondering if there's a way to recover an account from a google play purchase receipt since any other ways I've tried hasn't work

[snow frigate]

there are no available fleets to go to comms

look at teh top right

you can only do comms 4 at a time

[swift remnant]

Will yostar account also save my progress or just fB and twitter?

[languid perch]

they all save ur progress as long as u bind it

[swift remnant]

How can I check to make sure they binded?

[languid perch]

in the bind window ofc, will show when its bind/not

[swift remnant]

I don't have a FB or Twitter

[languid perch]

just bind to yostar then

look at 📌 on how to bind to yostar

[swift remnant]

Does this meanim safe?

[languid perch]

yes its binded to yostar

[swift remnant]

Okay, AL is getting to large with the new mandatory Update for my tablet and I have to move it to my PC, I also have my player UID saved, will that help me restore my account if anything goes horribly wrong?

[languid perch]

in theory as long as it bind to any of the 3 u safe, but yea I guess just in case save uid ign n server info

[swift remnant]

I just had trouble logging into the account in the past on a diff device, hopefully icann figure it out tomorrow

[languid perch]

as long as no connection prob it shud log normally, I think 👌

[swift remnant]

When I log in, how do I select to use the yostar account?

That's what I am confused on

[languid perch]

click on the left side after game stop loading, the login button

[swift remnant]

It just says "press to start" no login button

[languid perch]

this button here

[swift remnant]

Oh, those things

Okay

So I get the ver code, type it in, and then I should be good?

[languid perch]

yep

not sure bout twit login, but for me yostar login the easiest since fb want us to install fb aps too so dont bother bind to fb if u dont really use fb

[regal juniper]

is there bonus reward if using yostar account?

[languid perch]

nope afaik

[regal juniper]

aight thnx

[outer herald]

For me the Facebook login just goes to a login page for Facebook nothing else

[surreal flame]

So just directly sign into FB or apple after the game is up?

(First update for me in this game lol)

Got both those options bound…

[earnest glade]

Downloaded today a big update (1,7 Gb) via Google Play. Now the game stuck on loading screen.

[keen tide]

Infinity load... Wtf?

[gentle spoke]

game currently in maintenance, which ends in 4 hours

[earnest glade]

Same problem

[gentle spoke]

you can't access the game at the moment because it's under maintenance, thats why its not loading

[vital crater]

:serwhy:

I already deleted cache and data and reinstalled

Thought that would fix it

Do you guys know when the maintenance will be complete?

[earnest glade]

Usually I could get to Title Screen and see "Server Maintenance" notification. But this time game just stuck during the loading.

[hexed matrix]

@earnest glade@vital crater look at event detail in live event