tech-support

[proper galleon]

questions about the anime can go here too right?

[mortal forge]

hello, I have a small problem, the fact is that once upon a time I played Azur lane but unfortunately I lost my phone. Unfortunately the account is unlinked. How can I restore access to my account? I had a purchase on it from my google account. thanks in advance

[sinful yoke]

contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ashen berry]

So I just came back from not playing for like a year, and for some reason its making me go through tutorial again and picking starter ship? did my account get reset or something else?

I log in via email

Extra info: I used a Yo-star account, I played when the DOA event was live, and I have another friend running into the same problem. Used Android/Bluestacks for my account

[sinful yoke]

login to the same server you used to play on

[ashen berry]

I checked all servers and my profile wasnt there. I ended up sending a support email about it

I have my UID if that helps

[tribal dirge]

Same for me

[brave siren]

I realised that if you set An Shan as backliner, during the battle when she fires her missle it does not show her background art but only shows the character herself. Is there any way to fix this or is this supposed to be what happens when you use her missles?

[lyric lodge]

There's an option to hide background art, toggle that. Note it would affect all backline ships though.

[lunar quail]

I was just about to ask the same thing but changed to the server I was on when I stopped last year and got my account. Thanks!

[hybrid venture]

so I sent an email to the support team, they are rlly nice and use commander to address ppl, which adds a nice touch. but, the support team asked me when I last played the game, but what if I don't know

I know the month, but not the date

[sinful yoke]

give best guess

[hybrid venture]

yea, they responded and all set, the staff here and online are so helpful, tysm!

[astral tree]

maybe it is, cuz i uninstalled everything and same issue. any similar platform to try ?

[sinful yoke]

qooapp

[zinc cypress]

Hello

Azur Lane is still in maintenance right

[waxen horizon]

Is there a way to reset "in challenge mode" state of DDGs that got stuck that way because of Bristol's event? For some reason those two DDGs are only ships that got stuck that way.

[plush crater]

I keep getting this error

[glossy wagon]

Anyone else been unable to redeem world cruise rewards?

Am I just trying to get them the wrong way??

[fresh topaz]

There js a lroblem with upgrading new missle retrofits it says inproved but doest raise the skill

[signal salmon]

I got this too. Tried various things on my side without luck so far. I almost wish I could raise two sets (main, vanguard) so no need to switch them but we'd need more retro tools, and I already retired dupes.

[glossy wagon]

Nvm I’m blind. Figured it out

[plush crater]

error still there

not sure how to fix it

[plush crater]

this

[boreal crag]

so, i just tried binding my account to a twitter account(that i just made) and it says the twitter account already has an account bound to it, do i just try creating another new twitter account so i can bind my current account to it?

[leaden patrol]

I forgot my secondary password do I have to email the Devs for this?

[spring grotto]

You do

[e-mail]

[lyric lodge]

You're probably just doing the Vanguard/Main fleet conversion several times, going by your post...

[glossy wharf]

Anyone else not able to play c2 of northern overture

[sharp shale]

sign in on the left

[forest nova]

I'm getting that as well

Where on the Left?

[sinful yoke]

there is 3/4 buttons on the left side if the login screen

[forest nova]

The Yostar button?

[sinful yoke]

is that what you bound with?

you must login to your bind on the left there, just as my original message says

so whatever you bound with, you will login with that

[forest nova]

Thanks it worked

[loud iris]

i have sounds on in settings but theres still no sound of any sort in the game

any fix?

i tried repairing audio as well and nothing workedf

[sinful yoke]

is your ringer off?

[loud iris]

ringer is on

everything is on and theres still no sound

im on android

[sinful yoke]

have you rebooted your device recently?

all I can think of is its in game settings or your phones settings that are setting games on mute

[loud iris]

oh yeah i think its my phone's issue im trying other games and theres no sound in it as well even with media sound on

thats strange

[sinful yoke]

maybe some kind of do not disturb setting? i’m not too sure, I only know iOS

[loud iris]

dwdw ill look it up online a bit

sorry for bothering!

[plush crater]

thank u

[shadow yew]

I broke my phone a couple days ago and got a new one, but my Twitter isn't showing my account data, is there any way to fix this?

[sinful yoke]

make sure you’re logging into the right server

[hazy nova]

So notifications are bugged for anyone else?

[sage venture]

Anyone know how to fix loading screen resolution on phone? It's zoomed in and it cuts off the top and bottom of the art. On my bluestacks emu it shows fine.

[languid perch]

set this on maybe ?

[sage venture]

Oh ohhhh there's an option for it!?

[languid perch]

yes on setting

hopefully it work for u

[sage venture]

Thanks, im dumb

[dreamy ermine]

Tech support

[sharp kiln]

anyone know how to get around to fix the unit in challenge/contribution mode error?

dont have it set in challenge mode and i just tried a new formation without an shan as well. Dont have it any formation and not even added in event formations.

[sharp kiln]

Did you leave An shan or chun ... whatever her name is in the bristol formation? Im wondering if that is the problem since I have the same issue. no response on a fix or work around yet.

[signal salmon]

I just saw the bristol event is still accessible and my ships were still in there. Removed it, could retro again.

[sharp kiln]

oh hell how do you access it im blind lol

[sharp kiln]

oh nvm i see it yay fixed for me as well

[signal salmon]

I guess it would be a feature request but it would be nice if they gave a force remove without having to hunt for where they are locked

[sharp kiln]

Yea but since the event is "still going" maybe it does remove itself after like a week or two... maybe?

[signal salmon]

What I mean was, it wasn't clear to me since I looked everywhere else for where they might be locked. Seasonal challenge mode, opsi, normal formations to name a few.

[sharp kiln]

OH no i understand. I was looking all over and even tried a new challenge mode formation, among other things, to try to reset all the formations.

[signal salmon]

Still I guess we are done. Not technically an error in game, but it would be nice to have better pointer to where they're locked. At least I can now get back to levelling them in vanguard.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

if your ships are stuck, contact CS

[sharp kiln]

yea I think it should be technically an error since the formations are locked out or inaccesible or unusable at that point. They should probably just auto clear the formations after events. Seems like a potential reoccuring issue.

[sinful yoke]

[sharp kiln]

Or at least that should be the case if they use any time of flow or error matrix to hash out issues or prevent further issues.

[strange hatch]

You guys really do need someone to check your lines.. My offer still stands.. hmu

[sinful yoke]

[signal tusk]

I couldn’t really find a straight answer online is it alright is I ask a question about a deleted Twitter account that was bound??

[sinful yoke]

yes?

[signal tusk]

So I had deleted my Twitter account a while ago (it’s completely gone now) is there a way that I can recover the purchases I had made with that account or is it lost for good?

[lyric lodge]

Did it give the "ask to remove" error if you tried retroing?

[marsh bear]

uhh anyone have a problem with the DDGs being stuck in challenge mode

[signal salmon]

No, just outright blocked it from happening, saying it was in a challenge fleet but I couldn't figure it out at the time.

[marsh bear]

i solved it a second ago, under the events tab, you'll see bristol's event still "ongoing"

go ahead and remove them

[signal salmon]

The event is still accessible presumably for collection of rewards, and you can't fight, so annoying to need to manually remove from there to unlock.

[marsh bear]

yeah actually spent an hour thinking what went wrong

[chilly bramble]

Has anyone else been having issues with the 2nd floor of the dorm not recovering morale at the listed rates?

Over 80 minutes of waiting and none of them has recovered the full 50 points the game says they should per hour.

I have been waiting for over 5 hours for the same group in the dorm room to recover so I can continue and I still can't continue.

[chilly bramble]

All 5 ships on the 2nd floor of my dorm have gained 5 morale in 30 minutes.

This is busted

[outer herald]

What is their affinity level by the way. Usually the higher that level is the faster the girls recover their mood, and it's usually per hr too by the way.

Also, other girls recover faster and their cap is at 200 instead of 150

[manic siren]

Does anyone have a battery hog issue after a major update? I'm playing on my phone and now it feels like the game drains my battery even more than it once was. It started right after the Tower of Transcendence event update until now. Usually I can play 6+ hours in a single charge. Now it struggles to reach 4.

I compared it other games, and one I played (PUBG ironically, which in the past has been a bad battery vampire) is now even more efficient that AL was. I tried to reduce some settings (like turning on auto search battery saver and cap it to 30 fps) but it still sucks the phone's battery.

[primal gorge]

How do I recover my Azur Lane account? It was linked to Facebook but I can't get into it because it's locked and have to wait 24 hours for them to approve my ID. I thought it would be remembered by my email through the Google store

[sinful yoke]

google bind does not exist, wait the 24h then login again

[primal gorge]

Hopefully I hear back from them.

[sinful yoke]

1-5 business days today is friday.

if you had an issue and need to talk to cs, under what circumstance would it be helpful for the conversation to delete itself mid help?

[nimble orbit]

So, I'm was going to try and push an account recovery ticket in, but I've almost completely forgotten my old information, would the Google Play order numbers that ended up applied to the account be usable? I thought I had it attached to my Facebook, but after checking all the servers I apparently didn't, granted the last time I remember loging on to it for more than a few seconds on accident was 2020...

[sinful yoke]

if you purchased items and have receipts, that will help greatly in recovering the account

[nimble orbit]

Ok, the place to send the request to is cs@azurlane right?

[sinful yoke]

no, [e-mail]

[nimble orbit]

Oh, thank you, that could have been bad.

[nimble orbit]

I've got what I have off in that direction. I assume that the expected wait is 1-5 business days?

[sinful yoke]

they dont work weekends, so it will be a few at least before they get to you

[nimble orbit]

No worries, I've been in CS before so I know how it works.

thank you for the help, hopefully I'll be around once again soon.

[wicked crest]

i puchased for the pass, but therre is nothing in acc, just spent 9.99$

[carmine hedge]

So I bought today 9,99$ gems package, but the order didn't came. I also didn't receive receipt on Google Play, but money has been taken down from my bank account. Anyone knows solution? Since from what I'm seeing, they require Google Play transaction number and I don't have it.

[outer herald]

Usually the Google Play store would email you the receipt if it went through though

[carmine hedge]

but money have been taken from my bank account and I didn't receiver email. I also don't have this transaction in my list on Google Play

[outer herald]

With what I've seen so far the money might be in transit of sorts, but that all I would know about that, but....

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Just email them and they can see what they can do about it

[carmine hedge]

I will see what they gonna answer. Thank you for help

[outer herald]

It should take at least 1 to 2 business days for a reply as of now

[sharp quarry]

why i cant login, after maintance alwasy stuck, this suck fuucking dumbas jp server

[hushed narwhal]

anyone know how to prevent ship missing bug?
It happen like 90% of the time when i launch the game
i am tired of restarting the game every time

[tawdry saffron]

I bought gems on the English version of the game and I didn't receive them. How do I fix this?

[outer herald]

This is for the EN server, so we can't help with that mostly

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Did you try emailing support for that?

[turbid surge]

It is a bug that in event shop now we can buy BP for PR2/DR2 series's instead of PR 4/DR4

[sharp shale]

it's not a bug

[tight aspen]

My FDG stuck i got no fate sim animation cant use prints

[languid perch]

fdg dont have fs yet

[tight aspen]

i didnt get any animation for 30 so wtf

hope i get stats

[languid perch]

what animation ? well it still didnt change that fdg dont have fate sim yet, only azuma n the rest of pr2 have fs

[tight aspen]

ok thanks usually get a completed screen

[languid perch]

maybe after she get fs later

[cursive heart]

I did not receive any mail for the Mystery Investigation event

Is it a known issue?

[odd nymph]

Any idea why I can’t waifu Essex?

[prisma walrus]

Hello. Can someone help me out with my phone?

[sharp shale]

either she hasn't reached 100 affinity, or you don't have a ring

[odd nymph]

I have 5 rings and her affinity isn’t visible @sharp shale

[sharp shale]

if it doesn't say "love" you won't be able to oath her yet

you can gain affinity by setting her to secretary, up to 90 affinity, and by using her in battles
though I would currently set your secretary to the ship you want to get the valentines gift from, until tomorrow

click on the icon and it'll tell you her current affinity

[tidal stump]

how to change language in azur lane on pc ? because it full of Chinese so i want it to change to English

[lyric lodge]

You download the EN client. You'll lose all your progress.

[tidal stump]

really ?

[undone trellis]

Is the push notifications bug fixed yet? I still do not get notifications until after i launch the game

[tidal stump]

wait i had one on my phone i just want for my computer so that all

[gray token]

@grave lotus I need help

[grave lotus]

Hi Commander, for the in-game issue help, please send me message and then I'll check it for you and see how we can help with that.

[lyric lodge]

Yes, what you see is what happens if your phone is set to surpress AL messages. Controls for that should be under Battery settings.

[tidal stump]

Do you download the EN client at Bluestacks ???

[undone trellis]

This notification?

[plain dove]

comes up even when i have perfect internet

[stable anvil]

Hello, I've noticed that I've lost my Valentine's Messages from Reno (2020) and Takao (2019) in my mailbox, even though I've marked them as important

[lyric lodge]

Seeing you have 31 mail and it shows 1, try to scroll down? (It could only show one since the others havent loaded yet)

[lyric lodge]

No, here

[lyric lodge]

Been a long time since I used BS, but it should just load up the google play store and you can pick AL there, right? Though it might dl CN if you're located in CN.

[stable anvil]

Oh, it worked! Thank you so much
I know this was a very insignificant thing to ask but it's just really sentimental

[undone trellis]

I just changed the optimize battery usage from optimized to not optimized

Will see if i get notification when i wake up. Ty for your help

[tidal stump]

yes but my location is hongkong

[carmine hedge]

Why didn't I get a chocolate on sandy server... I didn't have this kind of problem on the other servers...

[odd nymph]

Half my ships are waifu’ed. lol I understand the process. I deleted the app and reloaded. Problem fixed.

[cobalt patio]

Hey guys still cant login to the game. It says unknown error - 1

[slim mirage]

Why did it give me the u-73 valentine gift when i had tosa in favorite secretary

[lyric lodge]

Under commander level 15?

[carmine hedge]

Yeah

[eager terrace]

yea

[lyric lodge]

That explains it then, commander level has to be higher than 15 for a gift.

[carmine hedge]

Ohh... okkay than, thanks

[lyric lodge]

I kinda wish there was a detailed post on "unknown error -1" pinned (with a screenshot) so we didn't have to repeat that info everytime, hint hint

[sinful rain]

There is not animation and it's not a Dev 30 dialogues screen, but Fate simulation unlocked screens. As FDG doesnt have Fate sim yes, there isnt extra dialogues

[atomic hound]

Howdy. So I’m doing the AR thing and it seems that the bot does not like my pic or ship choice or something. It seems to have posted, twice since I didn’t realize it did it the first time, but the ship is called “undefined.” Got this message back

null value in column "ship" violates not-null constraint

[wet canopy]

How to post a pic in valentine ar event channel?

[digital echo]

Same question please

[lyric lodge]

#805517933403963392

[wet canopy]

Thanks I have done it

[bleak plover]

Hey guys how can I reset the submission that I made in the event ?

[signal grove]

hi

[fiery hearth]

It say i do not have permission to send messages to this channel.

How do i submit a picture for the AR event.

[jade rain]

There's a channel that specifically explains how.

[fiery hearth]

What's the name please.

Name of the channel

[carmine hedge]

Hello how do i remove Sakura Empire role?

[lyric lodge]

Use the /role command in #bot-spam

Still #805517933403963392

[hollow python]

What is the meaning of the Red text at the bottom left down?

[jade rain]

Yeah, I'd like to resubmit mine, too.

[reef jackal]

Are there any rare event ships or can I scrap them

Cause I need dock space

[autumn orchid]

someone could help me ? It won't let me log in to the game and it tells me that "my account has been banned" but I don't know why and I asked for help from technical service

[bleak plover]

Can someone answer if he knows how pls?

[upper talon]

Hey, I took a couple year break from the game and just tried to log in only to be greeted by the tutorial. I can't seem to find my account on any server either, could I get any help?

[sinful yoke]

did you bind your account

[upper talon]

Through yo-star

[sinful yoke]

you have to contact customer support, you must wait for them to respond and they will help you out

[upper talon]

I sent an e-mail that was linked previously in here, sadly I couldn't remember my UID for the e-mail either but I still have logs my ingame purchases. Hopefully those can help?

[sinful yoke]

did you login to your yostar account?

[upper talon]

I did.

Do you think if I go dig up my old phone, I can try to access the account from there?

[sinful yoke]

yes

[upper talon]

I'll give that a try when I manage to unearth it. Thanks for the help btw.

[raven veldt]

Hey tech support folks, I got a question about the Valentine's letter that your secretary ship sent out this morning. I accidentally deleted it and I'm wondering if there was a way it could be restored?

Sincerely Blue420 avrora server

[green shadow]

I just typed "abort" and started over by sending "/submit" again. My AR photo showed up correctly posted by the bot.

[jade rain]

That doesn't work if you already submitted something.

I tried already.

[green shadow]

Ahh my bad. I typed my UID wrong and gave me an error and I started over.

[upper talon]

Followup, my old phone wont even load the game so I'm back at square one. I hope my account hasn't been wiped or anything, and that they'll accept billing information for proof of ownership.

I didn't spend a lot of money but I'd hate to restart without my Amagi.

[runic plinth]

Is it possible to changed my linked account on my AL? My email and fb got hacked and I couldn't access any of them

[languid perch]

aside from collab event ship, most other event ship will eventually back iirc

[exotic chasm]

Hello. I can't login with my yo-star account on emulator. Keep saying error 100404
Anyone can help?

[hollow elbow]

So i just typed a random ship name instead of the one in my AR submission since typing maille breze is 2hard, will this disqualify me?

[undone trellis]

Anyone have a samsung tab s6 lite? Is there any way to change the ratio so it doesnt look cropped/ zoomed in?

[languid perch]

have u tried this option yet ?

[obsidian rapids]

A trivial but annoying issue - I'm pretty sure that this game is turning off the Adaptive Brightness on my Android phone every time I play it. Can someone fix this?

[undone trellis]

thanks for the help!

[languid perch]

maybe related to this setting ?

[obsidian rapids]

What should I keep it as?

[languid perch]

off by default, n actually its only affect phone when u farm using search mode if its turned on

[runic plinth]

Hello, how do I unbind from facebook? I can't access my facebook anymore

[languid perch]

contact customer support probably, look at 📌

[runic plinth]

Danke

[idle hull]

I wanted to ask about binding. Hearing from news like FaceBook could be shut down, what will be with binding with fb? Twitter will be in that stuff too?

Not mentioning that i have weird bug with yostar binding, because i made account on my mail site to accomplish binding, but right now with my password and email i cant bind or unbind to make correct, but my main email is "too long"

[lime fern]

I havent played azur lane since 2018. I had an iphone 5 before and i never binded my account. Apparently the phone will never turn on now. Is there any way i can recover my account?

[junior scaffold]

how did you even delete it

[raven veldt]

@junior scaffold I wasn't paying attention and clicked it and didn't realize my mistake till it was too late

[junior scaffold]

don’t think messages could be restored, sorry m8

[cedar ferry]

Every time I try loading into the app I don't even get to the loading screen, it's just a black screen. I've deleted and redownloaded the app twice, but to no avail. There are no updates available and it occurred out of no where. What do I do?

[compact dirge]

I was just having the same issue, I rebooted the device and it started working again.

[sinful yoke]

contact customer support by emailing [e-mail] for account recovery

[cedar ferry]

Just did and lost all my data. Even with my twitter linked, smh contacting support rn

[sinful yoke]

have you tried logging into your twitter bind

[cedar ferry]

Yes it still boots up a brand new account

[sinful yoke]

what server is your account on

[cedar ferry]

I'm not sure ngl

[sinful yoke]

try pressing this button

[cedar ferry]

Oh thank god. You were right, I was on the wrong server. Thank you so much!

I just tried all of em

it was Avrora

[compact dirge]

glad to hear mate

[clear vault]

Hey everyone! I, as the giant idiot as i am, lost an account due to not binding it with twitter or facebook, but had purchased some gems on it. After looking for a while how to get it back, i couldn't find anything and just forgot about everything and started again from square one. But a few days ago i saw a reddit post about someone getting their gems back after contacting a mod on this server about it, so I'd like to know if anyone could help me with that. Thanks!
(edit: i have done some purchases on this new restarted account, if that has anything to do with getting my gems back from the lost one)

Ping me if you reply please, i have my discord muted

[languid perch]

might want to try contact customer support, look at 📌

[solid abyss]

Can i unbind yostar account

[sinful yoke]

to unbind a yostar account, you must contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[gusty spoke]

Been playing on jpn server but

Stuck on this screen and it won’t load

[outer herald]

Using gems is non-refundable

[torpid raptor]

Hello, I've been stuck in an update menu after my first ever launch. Pressing "confirm" redirects me to qooapp ( from where I downloaded the game ) without any ability to update my game version .
Opening with playstore tells me that my device is not compatible "anymore" with the ability to uninstall or play, but not update.
I am trying to run it through Android Studio's emulator. Pixel 4 running on android 10.
Is there any possible fix, or has android studio emulator been banned from the game?

[languid perch]

the emu probably not compatible anymore, not really sure since I never download from qooap but maybe can try to redownload after a while.

[coral blaze]

My game keeps getting stuck on this on emulator?

[swift basin]

Its from bot.
"invalid input syntax for integer: "268890737
Washington
Tirpitz"
Will it be considered that I did everything correctly if that message appears?

[tropic cipher]

I can't seem to login, I'm stuck checking for updates?

[floral flame]

Is the AR thing still open?
Bridal Z23 broke on me:

null value in column "ship" violates not-null constraint

Are some girls (Bulin) just prohibited?

[languid perch]

says there it end at monday feb 21st

[floral flame]

Yeah. Looks like I submitted twice. Looks like the Universal Bulin is just a weird one; two others submitted it with the same error.

The other SR and UR Bulin are fine.

[languid perch]

sometime maybe error in pic file, so in case when want to use the same girl just make new ss I guess

[sweet badge]

hi

How to unbind yostar email fastest

[spring grotto]

You will need to contact customer support by email at [e-mail] for them to manually unbind it for you

[sweet badge]

Do they need 1 day for reply each msg?

[spring grotto]

They could, but unfortunately their response time can change if they have a lot of support emails to respond to

[sweet badge]

ohh okay

thanks for the information

[spring grotto]

No problem at all

[leaden valve]

How can I recover my account?

[fluid pelican]

why i can't log in in my Azur Lane account?

i'm pretty sure i'm using correctly my binded information but still says "no data" on the server i was playing for years

[carmine hedge]

Heheeh Disconnected from the blinded app

[tender tinsel]

Why can’t I clear this notification in guild

Driving me insane

I’m just a member so I can’t actually upgrade anything in there just purchase

[tender tinsel]

It’s fine I left the guild

[sand badge]

how exactly am I supposed to leave this zone in Operation Siren?

[old trellis]

Go to the blue circle

[sand badge]

yeah I know and how should I do that here???

[old trellis]

If u click on it an it still doesn't work. Press auto search. There might be something your missing to do

[pallid quiver]

Use a different fleet. Clouds are passable

[old trellis]

^

[sand badge]

no it literally say`s not reachable

all 4 sides are blocked

[pallid quiver]

Eh. No choice but to press the exit button

I'm not sure if you'll lose the rewards when you do so

[sand badge]

oh, didn't even know that button existed, thanks.

[pallid quiver]

Sure

Tell me if you still have your rewards. I never resorted to that in hidden zones

[sand badge]

I think I kept the rewards but I am not totally sure

[pallid quiver]

Okay okay

[untold sierra]

I was trying to launch azur lane but the screen always gose black and it dosnt load what should I do?

[livid idol]

Hey! I'm a returning commander! I installed the game and i know i had my account binded to Facebook and Twitter but it puts me in a tutorial every single time

[vague spruce]

A bit late but I think it's because you forgot to buy Coin Storage Expansion (the 2nd one, cost 1200 gold and 600 guild coin).

[tender tinsel]

I didn’t want to spend my guild tokens on that though

[languid perch]

make sure to pick the right server

[slow tinsel]

Am I only able to add friends on the same server

I am on Lexington and I’m trying to add a friend but it’s not letting me

Someone please @me with an answer

[fervent sparrow]

Hi there I logged on to my game today. It started me in the tutorial and I keep getting this message and it sends me back to the log in page. I’m connected to the internet and everything seems fine on my end.

[sinful yoke]

it must be same server only

[sinful yoke]

try restarting your device

[untold sierra]

This is the 3rd day the screen just stays black dose anyone know why

[sharp ermine]

Hello, I started play again but I lost my account. I binded both on yostar and Facebook but both don't seem to have my account.

[sinful yoke]

login to the right server

[sharp ermine]

@sinful yoke I have login into the right server but it doesn't have my acount

[sinful yoke]

are you sure it is the right server

[sharp ermine]

Yes I had a friend on that server that check my account.

[sinful yoke]

are you logging into your bind from the left side of the start menu?

[sharp ermine]

Yes I am

However every time I do it it starts a new game.

[muted whale]

So I have a new phone and downloaded azurlane but when I get in game it downloads and says
"File failed to download" don't know a fix

[main fractal]

I wanted to play azur lane again so I redownloaded it but it seems that I can't access my old save from about a year ago
I just get put into the tutorial

I used a Twitter account but I can't get access to it anymore so I'm not sure what I could do

I have my old uid if that helps

I found out I linked my old yostar account it's fine now

[peak thorn]

how does the ar camera work? i found it and clicked on it, but nothign happens when i click the white button to take the photo

[peak thorn]

if ur on android, i just redownloaded the game using the apkpure app and it worked again. if ur on ios, then idk

[untold sierra]

Oh ok thank you

[peak thorn]

np

[languid perch]

pretty much just like taking photo normally aside from the secretary girl u pick is in the frame

[untold sierra]

About the apk app what dose it look like?

[random moth]

,(^^)

[keen crane]

Hey uh, my fleets right now are basically stuck on a stage, I receive the "stage completed" message AND "attack time exceeded" and retreat button on the map doesn't work, so I can't launch any other mission

I actually know what I did wrong, like two days ago as I was playing I just directly closed the window in the screen just after winning the battle

[drifting knot]

Why isn't the special touch voice line available? I've downloaded everything in settings

[oak swift]

Special Touch lines for PR\DR ships unlock after you reach Dev 25 for them

[languid perch]

close game n wait for a few minutes usually fix this, tho if not work can always try to press that repair button

[safe dust]

I wanted to get back into the game, downloaded it and authorised my twitter account with which I had my account binded, but new game started much to my bewilderment. I checked out other servers, and everywhere there are empty slots. Im at loss bc I dunno if I lost my account forever or is there any other way to get it back?

[peak thorn]

just search up apkpure and go to the website, then somewhere there it should have a download button for the app.

[untold sierra]

Alrighty thank you again

[sinful yoke]

yes?

what do you want me to do about it?

you contacted support, so you need to wait

[carmine hedge]

Hey could someone help me, someone else’s Twitter account is connected to my account and I have no ideas how to unbidden them but when I went to talk to support thru email they told me they couldn’t help me because they didn’t believe I’m the original owner and now they haven’t replied when I try explaining. Now I’m worried I’m gonna lose all my progress.

[grim timber]

Hmmm did you purchase anything?

Usually that’s the best way to prove something

[round bolt]

Is this a bug? I actually don't know. I can't accept these and I only have 400 on depot.

[sinful yoke]

if you have purchased items before then you can easily prove it is your account, if not, we cannot take chances

[languid perch]

it has limit cap, forgot monthly or weekly n the amount u have didnt matter since its count the total u earn after every reset whether u use em or not

[round bolt]

Aaah. Got it.

Thank you. ❤️

[carmine hedge]

No I haven’t purchased anything in the lane so there really isn’t anything I can do?

[cyan musk]

I just a few mins ago encountered this bug, they all suddenly stopped moving

[languid perch]

press that top right button to quit battle, after that usually it work again. Unless the game totally stop moving

[cyan musk]

Thankies!

[digital owl]

how to fix this i always get stuck after battle or exercise, should i reinstall it ?

[languid perch]

phone or emulator ? well u can try reinstall but if its still like that most likely ur device lack the req to play. tho if its emulator, can always try another emulator

[digital owl]

do you have any emulator recommend other than bluestacks?

i've already try nox emu but it to laggy

[languid perch]

I use nox old version since its easier to run on my old pc

[digital owl]

wich version do you use ?

[languid perch]

hm Im using version 5.0.0.0 azur still can run but not most newer game

[digital owl]

ok i'll try that thanks

[languid perch]

u can try 5+ n see if its work or not, well if only want azur then just use 5.0.0.0

[digital owl]

yee i only use emu for azur lane, my phone can't handle it

[languid perch]

my phone can run azur tho it can stuck if farm too long but yea I guess better try emu if can

[livid hearth]

#AzurLane#

[outer herald]

[ember remnant]

Is there a way to remove a Twitter and Facebook account that is linked to your account? Cant access the deleted account to unlink it

[wheat shard]

are emulators allowed and if so what is a good one for this game? i usually use nox but i know some games arnt good with specific emulators.

[outer herald]

@wheat shard Nox or BlueStacks are usually the go to emulator

[wheat shard]

ok, thanks

[midnight current]

Is there a way to get deleted mail back? I forgot to make it important

[sinful yoke]

you must contact customer support in the event that the accounts are deleted

[pearl dawn]

Hello excuse me can you help me get my acount back

[sinful yoke]

did you bind it

[pearl dawn]

His name is lollipara

I bind it with my acount Twitter but it has wrong acount the wrong acount is chinpow

That lollipara acount it has mine a long time ago and i start play it again now but it has wrong acount in my bind acount it should be lollipara not chinpow

[sinful yoke]

are you logging into the right server?

[pearl dawn]

Yeah i remember it has avrora server

I've had a hard time collecting all the ships and now they're gone it's not funny at all

[sinful yoke]

when you are at the server select menu, at the top there is a "results foun" bbutton please click it

[pearl dawn]

Thankyou thankyou i found it !!!!

Im really gratefull for you information

[wooden inlet]

Error while receiving a reward

[languid perch]

just restart game, that usually fix thing

[wooden inlet]

I tried, everything is the same

[languid perch]

thats weird, try report to #bug-reports probably

[carmine hedge]

Playing on noxplayer, everytime i want to purchase gems i get this error. Never had this issue before.

[tough moth]

Is there someplace I can look at purchase history?

[carmine hedge]

Okay, problem sort of fixed. I just created another emulator, installed AL and it works there.

[manic sapphire]

I had my account linked to a twitter account but that account got suspended and now i cant access my azur lane account

What can i do?

[sinful yoke]

contact customer support for account recovery

[manic sapphire]

Can you send me a link? I couldnt find any

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[manic sapphire]

Thanks

[random trench]

hi, so.. this kinda weird. i've been buying gems using my google play balance since i started playing AL. but today.. the gems saying its unavailable in my country..

im from indonesia.

[quick schooner]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[languid perch]

unavailable when picking payment method or cant even click on gem shop. if its payment method usually can be fixed with deleting that payment method n then just reopen google store

[quick schooner]

Hii, so I tried logging in with facebook but it just created a new account. I'm worried that I might lose my progress. can anyone help? 😭

[languid perch]

might want to contact customer support along with ur uid

[quick schooner]

I do have my UID

[quick schooner]

Okay, thank you

I'm legit scared

[languid perch]

gonna need to wait since its mt too

[quick schooner]

And the new russian ships are coming too gaaaaah

[quick schooner]

What's MT?

[languid perch]

maintenance, its goin for at least 8 hours

[sinful yoke]

what server did you play on

play on that

you probably on wrong server

[quick schooner]

I remembered it was AVRORA

[sinful yoke]

were you logging into avrora

[quick schooner]

Yee

[gaunt prairie]

So I wanted to ask if I can use 3th pary software on mu phone on other apps without the anti cheat of Al thinking I'm doing something on it. I want to modify other games on my phone without and not Azur lane but I'm not sure how the anti cheat works. A. I save if I don't use it on al directly or the anti cheat detects programs even outside the the game.

Tldr I want to use lucky patcher on an older game but I don't know if I am save doing it while azur lane is installed

Can't find info on how the anti cheat works and if I have to uninstall the game first to be save

Cuz I don't want to loose my account for no reason

If anyone knows I'll be thankful for the info

[ripe echo]

great... game get stuck with this scene

[vast quartz]

please restart the game

[ripe echo]

working on it

yes, it working. Seem this issue happened on past events too where start scenes get stuck.

[fierce yew]

Is it a known issue that Grozny skin is missing from shop?

[royal ginkgo]

using LDplayer

[polar hornet]

I have lost the ability to zoom on the secretary. Anyone else got this?

[lean tapir]

What's this??

Pls fix

[mellow basalt]

Me quedaban 6 días de mi trade license, y compré una nueva pero no me dieron las gemas y ya me realizaron el cobro, tengo que esperar a que termine la anterior para recibir las gemas?

[covert dove]

Hello! I am having this issue, any clue how I could go about fixing this?

[mellow basalt]

I had 6 days left on my trade license, and I bought a new one but they didn't give me the gems and they already charged me, do I have to wait for the previous one to finish to receive the gems?

[covert dove]

Going to re-download the game to see if this fixes the issue. But I've never had this happen before this update.
If anyone knows if this is a bug or something possibly on my end, let me know.

[whole sapphire]

So, apparently my account got reset? I know I bound my twitter to my account. but I had to go through the whole tutorial again and don't have any of my ships

[lyric lodge]

It comes next week, its in the patchnotes

[hallow matrix]

i cant see anyone getting Arkhangelsk in notice chat, its a bug or something?

[lyric lodge]

Elite

[tender tinsel]

Bruh does your company install Azur lane for you lmao? That’s a specific error for company managed apps as they don’t allow in app purchases

[languid mortar]

Before buying the abyssal refrain supply pack, I already bought Avrora & Arkhangelsk skins. But when I did bought the supply lack, I didnt get any skins? Scrolled all the way to the left and it only reflected both the skins I already bought. Is it a bug?

[covert dove]

Legit no lol. It's a personal iPad I have never used for anything other than playing on while home. I have no absolute clue why it would be doing that. I'm hoping the reinstall fixed however it started recognizing that.

Like I legit just made a purchase yesterday on another game, so I don't know if something happened last night or it's a update related bug.

[lyric lodge]

If it rolls a skin you own it'll convert into its cost in gems

[hidden charm]

How to fix unknown error-1?

[lyric lodge]

Login to your bind, left of the login screen

[hidden charm]

It worked, thanks!

[south moth]

Comments don’t seam to be working…

[covert wren]

It's not a bug (i think?). Comments disabled on all NP ships actually.

[kind copper]

WHERE IS MY RENT SKIN GO?

I havent use any

[languid mortar]

Ahhh i see! Never had that exp before so I really didnt know. Thank youu

[thick musk]

Been on my screen for nearly 2 minutes, restarting the game didnt fix it

Update: worked normally via forced retreat

[languid perch]

make sure to pick the right server

[languid perch]

rental skin timer will start counting down as soon as u bought it, whether u equip em or not

[lyric lodge]

For now, unequip Gromky's skin till patch

[mental walrus]

Network issues on Lexington? My service is fine in both WiFi Or cellular and I’m getting content network connection issues in the event map and in formation screen when assigning gear. Almost every fight I get booted to login upon victory

Constant*

[languid perch]

normal here, just try to restart game when that happen maybe

[mental walrus]

Yeah it’s pretty consistent for me, not sure what’s up. Never experienced this before. Appreciate the response

[whole sapphire]

I was on multiple servers my main one was Washington and I had to redo the tutorial on all of them

[languid perch]

if still havin prob after restart then usually its isp related problem, at least for my isp that sometime having problem connecting to different region site

[languid perch]

might want to mail CS then give em ur uid

[queen stone]

I'm trying to buy gems with my Google Play balance since it's currently the only method I have access to
but it keeps getting denied

[signal creek]

I keep getting refused purchase of the abyssal pack. I pass card validation and my purchase history on iStore shows I’ve bought two of the packs, But it doesnt show up in game. Pack still shows as available for purchase. Anyone with experience/fix?

[languid perch]

contact cs probably, check on 📌 @signal creek @queen stone

[compact brook]

Hello

Someone can help me

For some reason i pay for 300 gems in azur lane and I still don’t see my gems anywhere

@molten magnet

[sinful yoke]

please do not ping staff.

contact customer support.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

thank you

@compact brook

[compact brook]

Oh ok

But for some reason i still don’t see my gems

[sinful yoke]

have you contacted customer support?

if yes, please wait 1-2 business days

[compact brook]

Yeah I just this it

And I still lost my money and I still don’t see my gems

Sorry because my English is very bad

[sinful yoke]

have you received a message from CS

you need to contact them through email

[compact brook]

[e-mail] this email right?

[sinful yoke]

talking in this channel will not instantly fix the issue, so you need to email them and they can help

[compact brook]

Oh ok because I just worry about my money

I think i have been scam

[sinful yoke]

they will get the gems to you as soon as possible

[compact brook]

Thank you

[tepid storm]

Hey,i unlinked fb, twitter and yostar and uninstalled the game before 4 months.I would like to play the game again.Is there anyway i can get my account back?

[sinful yoke]

well firstly you wouldn’t do any of the stuff you said in the first place

[tepid storm]

Well,i got tempted to spend money for buying enterprise skin,so i wanted to stay away

[sinful yoke]

not to mention you cannot unbind everything, so you contacted support to make them unbind everything and now you get to go back to ask them to recover it

/supporr

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[white bramble]

Hi did someone else experience unknown error - 1?
Tried fix asset but didnt work

[carmine hedge]

hi tech team. i am a player that goes by name Omiwil,i dont know where to excetly go with his but, not long ago i had to update my phone, i updated it and azur lane was gone i reinstalled and all my progress was gone 3 years of hard work managed to get top 50 on pvp. now at first i werent so mad but today i broke. i want khronstand really really bad she makes my pringe tringle so im begging in there a way for me to recover my account or is my account gone ?. no i did not link my account beacouse i did never think that an update would get rid of azur lane witch is my fault

[dusty jasper]

Hello, idk if this the right channel but just asking compare the current AL to first when it came..... What is the lowest requirement for phone to play?? Can 4gb ram play it??

[chrome girder]

I paid for a lucky bag, but did not receive it. I tried emailing them but the email did not go though. It said [e-mail] could not be found or is unable to receive mail

[sonic sluice]

Hello, if I want to unbind my yostar account, what would I need and who would I contact?

[sinful yoke]

contact customer support and ask them to remove it for you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

login to your bind on the left side there

[sonic sluice]

also, if i delete my yostar acc, will that unbind it?

[sinful yoke]

how would you delete it?

[sonic sluice]

“Please contact us at [e-mail] if you wish to permanently delete your account from our systems. Please be aware that we will not be able to delete any content you have shared with others or with social media sites.”

[sinful yoke]

that is for your whole account

so yeah, if you deleted your whole account, that would unbind it

[sonic sluice]

whole account as in my yostar acc right?

[sinful yoke]

no

[sonic sluice]

oh

[sinful yoke]

whole account as in your azur lane account

if you want to unbind your yostar account, just follow the first advice I gave you

[sonic sluice]

should I provide any other information other than the email? @sinful yoke

[sinful yoke]

username, uid, server

any other additional info they need, they will ask for

[toxic pond]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

How can i fix this loading screen it took me 3 minutes still loading and loading

[thorny hare]

Why is the Russian ship girls comments not showing it’s saying invalid error

I try to comment on any northern parliament ship girls I get the same error message when you type in anything and it doesn’t go through except non-Northern parliament ship girls ?

[oak swift]

because of the current world events.

[thorny hare]

So basically the comments are temporary down because of the event happening right now

Wow that’s sad I can’t believe that people will go that far in the comment section

[green narwhal]

Bought l2d kronstand skin settings all show latest update. Can't view l2d animation

[tender tinsel]

welcome to the internet

[thorny hare]

I know and it’s both sad and interesting at the same time

[languid perch]

most likely connection problem, if in phone maybe u can try off then on back wifi. or try vpn

[carmine hedge]

Bruh i thought we must love and care these shipgirls...

[thorny hare]

No it’s more like they removed the comments for all norther parliament ship girls for this event and it’s the sane problem every time I log in

I believe it’s because the event started when they did the thing across the ocean

[proud kayak]

im having bit of a problem, my account on azur lane can't log in, it wants me to reset like, reroll for example i know the server and the name, but i don't know my UID. Do y'all any idea how to fix this?

(kinda desperate moment :( ping me if you know fix ja Facebook Account ja)

[proud kayak]

my account name
server: Amagi

[north hazel]

how do i log in my mobile account into a bluestacks one on pc?

[marsh stump]

Keep getting the Unable to obtain latest version info error

only this game is having any trouble

[languid perch]

azur account ? just input whatever u bind in phone into azur in bs

[languid perch]

looks like connection issue, try vpn probably

[north hazel]

I tried that but it keeps logging me into the new account that is in the pc

But my old account is still intact in my phone

[wary copper]

Hi! I can't seem to locate my account anywhere on the servers. It's been a while since I played and I have a new phone. How could I recover my account? I know I bind the account to either Twitter or Facebook, but none of them have my character on the server.

[outer herald]

@wary copper did you do the first half of this on your old phone, and second make sure you're doing the second half as well. Sometimes you have to check every server if you forgot which one you were on

[wary copper]

OH MY GOD! Thank you! I went back and tried every server just to see if it shows up since it doesn't show on the log in page, and I managed to found it on Sandy! 👍

[obsidian kite]

I tried purchasing the new commanders support pack IV, I've authorized the transaction on my bank's app and everything but the transaction got cancelled in game. I didn't receive the pack or any receipt from google but my I got charged on my bank account. I emailed customer support already but can they do anything if I show them the charge on my account?

Oh, nevermind, it seems I got my money back from google

[teal merlin]

How long does it usually take for a support member to respond to an inquiry?

[dreamy lagoon]

Anyone know how I can obtain my old account back? I've tried Facebook, but nothing is showing, so I'm assuming it had to be bound with the old method of Google account

It's been a few years since I last logged on

[outer herald]

Check the reply I made earlier with the pin I replied too

Most likely they sent requests to other guilds or someone accepted them the same time you did

[dreamy lagoon]

I'm not seeing the pin

[outer herald]

@dreamy lagoon this pin

[dreamy lagoon]

Didnt work. All it did was bind the account I just made to that email

It didn't pull up the account that was on that email

That's actually upsetting... I put quite a bit of money into that account...

[languid perch]

when in azur menu option just click on 1 of login option to pick ur old/current account

[carmine hedge]

Damnit took me 10 minutes still checking updates

[languid perch]

try with vpn

[carmine hedge]

I open it, and its done wow so everytime ill open if need it

[languid perch]

only happen lately or always, if only lately ur isp might be havin a bit of problem. at least thats how it is for me when it happen, gonna fix itself after few days

[carmine hedge]

Oh ic thank you

[untold pumice]

I sent an email to unlink my Yostar email, I've sent all the req. but I got a Chinese email saying that it got bounced what do I do?

[languid perch]

make sure no typo in address n resend probably

[blissful delta]

Please fix the drop rate 82 pulls and only I got twice Arch.

[languid perch]

its called rng for a reason

[dim sundial]

so ez you watching youtobe

[dim sundial]

try deleting the game and re-downloading it

[proud kayak]

(btw i fixed it with Yostar ja

[dim sundial]

Or can you send a message to the bot?

[proud kayak]

nah i already fix it lad

[dim sundial]

That's never enough. . . I used to have the same problem, delete the game and download it again

[sinful yoke]

[dim sundial]

[proud sand]

Hey,
I started a first azur lane acc on Bluestack 2months ago ( Name : Wynyx).
But one day bluestack just stoped working and i lost my azurlane account

But someone said that i could get it back if i have some proofs.
I have 2 screens where you can see "Wynyx" (One where you see my dorm and one att the end of a battle when you get the xp)

How could i get it back ?

[gaunt prairie]

Did you connect your acc with an email or fb or twitter?

[proud sand]

ye but when i loged in on my phone it created me a new acc

[fickle yoke]

When you get into the login screen click the option on the side for whatever thing you bound the account on

[proud sand]

ye i tried it but know it login me opn the new acc

[fickle yoke]

What did you bind the account on

[proud sand]

twitter

[fickle yoke]

Did you click the twitter option

[proud sand]

yes

[fickle yoke]

What did it say

Did it bring this up

[proud sand]

yep

[fickle yoke]

Did you put in all the information correctly

Then you should be fine

[proud sand]

like

it connected me on my new acc

instead of the old oine

[steep geyser]

Game keeps disconnecting on my home wi fi, but the wi fi works very good on my PC and other phone aps. Just Azur Lane. Its annoying because for example I cant auto because its gonna dc. Any ideas?

Works fine on android emulators.

And works fine on non home wifi net.

Im thinking it might be my phones fault somehow, but what do I do?

[warped nymph]

Anyone know what to do if my transaction went through to buy a pack but i didnt recieve the pack?

[vapid valley]

Hello, why I can't unlock Fate Simulation on FDG ?
What am I doing wrong ?

[tender tinsel]

no have it

[steep geyser]

They haven't added her fate sim to the game yet. They should do it eventually, but its not available yet, save up BPs for her.

[cinder moon]

regarding Opsi Chp 5-6-2 (the battle with the arbiters), can i somehow skip the battle? my phone cant keep up with so much thing going on lol

[carmine hedge]

Idk why it doesn’t work

How

Like I try to by something and this happens. I need help

[stiff girder]

I just completed all pr1 xp mission but instead of unlock pr2 mission, pr1 was restarted, i must do all pr1 again?

[narrow siren]

i cant see this even ship comment, any know why ?

[carmine hedge]

same with me its because they added pr 3 on the lunar new year update

i think

its good tho we can use the combat xp for ur gear bluebrints

[oblique tulip]

Anyone know why it's not letting me collect?

1414 Def not the max limit

[languid perch]

it has cap of 4k iirc, it only count the number u already earned. not the number u have atm

[oblique tulip]

Pretty sure I've bought multiple ur bulins from the prototype shop tho

Which means I've had over 8000

[languid perch]

its number earned per... idr week or month. most likely week. so once u get 4k this week it will appear

[oblique tulip]

Oh

You mean this?

[languid perch]

yeap xD

[oblique tulip]

Oh

That's bs, I didn't know it effected weekly rewards

Damn

[languid perch]

the total we have can exceed that

most ppl doesnt realize xD till it pop up

[oblique tulip]

Well damn

[languid perch]

we can get 2 free ur bulin iirc, assuming u need em to mlb kron

[vapid valley]

Thank You very much !
Have a nice day mate 🙂

[mortal nacelle]

commenting and comments on northern ships are turned off

[carmine hedge]

Anyone know of a solution if my Twitter account is locked and I am trying to sign into azur lane account?

[languid perch]

send ur UID ign n server name to customer support probably

[vagrant sequoia]

Me and my friend wanted to get all banner ships. Earlier, he said he accidentally spent 600 gems on cubes, said he was just testing things.

He told me to ask somewhere if he can get a refund. But the thing is, he already used the cubes (but bad luck, no banner or sr)

So what should I tell him? I kinda doubt he's getting a refund tho but, is he getting gems back or bye bye?

[dreamy barn]

Thats seems like a legit bye bye moment yo me

Its like eating a whole pizza and then saying you want a refund

[dreamy barn]

Ok so i came to this server because i have an issue with my account. I reinstalled the game after about a year and when i log in with my yostar account no matter which server i connect to it takes me to the tutourial. And i KNOW i have an account here because i even have a reciept from a year ago on that exact email.

And i cant for the life of me remember if i bound it to twitter OR facebook

So i wamt to know if there is any way they can even check if my account EXISTS

[languid perch]

mail cs along with ur uid most likely

[dreamy barn]

Ok so i know i have a facebook account associated with azur lane but i accidentally logged in to the wrong one and when i want to change which facebook i log in with it just shows "you previously logged in with this account want to continue?" With NO option to change which facebook accounti want to use

Anyone know how to make it so it doesnt know that anymore?

The screen looks like this (its in swedish but the message is the same)

If i press cancel it just says it failed and i cant change

[languid perch]

better contact cs imo

n might want to bind with yostar id later since fb login now annoying xD

[clear briar]

Hey i just bought the Lucky box and didn't recive a skin. I have tried to reload the game but nothing new

[languid perch]

the $29 pack ? check mailbox, n as mention there if it happen to give outfit u already own u gonna get gems instead

[clear briar]

Ahh forgot about the gem thing thx

[dreamy barn]

So i went so far as to delete the facebook account i accidentally authorised with and went to log in with facebook again to seeif it will redirect me to a new facebook login AND IT STILL IS SHOWING THAT IT WANTS TO CONNECT TO THAT ACCOUNT

IT DOESNT EXIST

AAAAA

[sage salmon]

disabled cus' of current world situation my guy...

it's only in the SN ships btw, all others are fine if that's your concern

I was about to ask here why my game was just throwing network errors but I switched to my mobile and... it worked... 😅

god I hate when that happens

[river cedar]

Anyone else getting frequent network errors with the game?

Had nothing but issues today after logging in.

Yesterday before whatever patch dropped was perfectly fine.

[shy niche]

Yeah not just network errors, i bought the abyssal refrain pack but it didn’t give me any of the stuff from it

[hybrid yarrow]

I'm getting loading messages myself.

[hybrid yarrow]

When you buy a lucky pack it goes to your mail. Did you check there?

[shy niche]

Yeah, got nothing there

Sending in a message through in game help

[hexed plaza]

Also getting frequent network errors on both mobile data and wifi

[proper hamlet]

I'm also getting random connection issues all of a sudden today

[lyric lodge]

Been having birdies all evening... hopefully its stable again tomorrow.

[celest tendon]

[sand matrix]

? Is this bug?

[wicked cave]

no, you can get only 4k per month

[brittle delta]

On my phone I had bound my account to my twitter, so when I went to play on my PC I logged on using my twitter. However the game still put me into a tutorial and made me make a new account.

Also now my account on my phone has lost all progress and has been made into a new account

is there any way I can restore the old progress that I had on my phone or I just pooped?

[sinful rain]

@brittle delta welp you can make a ticket
Check if you didnt forgot to log in the server you used to play

[brittle delta]

checked all the servers, sent the ticket

thank you for the advice

[faint scaffold]

How do i make a ticket

[brittle delta]

[e-mail] is the email for english customer support

[sinful rain]

you can do it through in game i think

[rigid tulip]

Just bought the lucky pack, payment went through on my bank. Nothing in mail box. Any one else having issues making purchases?

[frail marsh]

Hi does anybody know what is the issue here? I was trying to buy some gems

[languid perch]

if after restart game still nothing might want to contact cs. all I ever buy is dock slot n there r no prob so far

[sinful yoke]

it happens sometimes, contact cs for purchase issue and they will get it to you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[stiff gulch]

Looks like my account might not exist any more?

[rigid tulip]

I submitted a ticket via the chat bot in game. See what comes of it.

[visual plaza]

hello i need help with payment, i already verified my card for google playstore, but azurlane is still saying it's not verified, it works on udemy tho, how do i fix this

nvm it works now, i clicked the other payment method and the card became clickable

[inner totem]

hello, I have a friend of mine that their fb account got hacked and it is binding to the game, how to unbind it ?

[junior mason]

did the recent patch bug cause i can't play the game keep restarting i thought it was my phone but the game itself i even try it on bluestack it has the same results but the app turn it self-off after loging in the game

[neat sinew]

Hello, i have an iphone and using dns profile to unblock content, if i play azurlane is there any chance my acc got banned for it ?

[languid perch]

kinda run normally here, maybe try reinstall or use different emu

[spring void]

task failed successfully

[carmine hedge]

Can I still buy gems through Google Play (My country supports in-app purchases) if I sideloaded the app since the game is unavailable in my region?

[shut hinge]

What do i do? Ive restarted the game and my phone yet it still shows up, clicking the confirm buttton doesnt work as well

Y is ss showing like that

[outer herald]

[rare mortar]

Nevermind... It was answered above.

[clever tide]

hello i had an account binded to facebook on lexington server but cant retrieve it

btw im new so i dont really know how things happen here

[outer herald]

@clever tide did you try this, and sure it wasn't on another server?

[sage salmon]

The hell?

had to restart the game for it to work

anyone knows what it says tho? I can't read chinese

tho it's prolly saying some shit to the likes of "system error" albeit untranslated if I were to guess

[carmine hedge]

Hi does anyone here got the same problem as mine? My yostar account already had a progress in Washington server even tho i just created my new account yesterday

proof that i've just created it yesterday

and for some reason i cant bind it to my facebook account either it says "FB authorization failed 100221"

[sinful yoke]

that email doesnt really provide proof

where are you binding the facebook?

[carmine hedge]

Here

[sinful yoke]

before you try binding facebook, I’d suggest you contact support regarding being in an account that isn’t yours somehow

[carmine hedge]

can you provide me a link? cuz i dont know where to find it

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

read the message above

[carmine hedge]

thankyou

[wraith quarry]

I think this is the right channel to ask... I got fdg the other day, but none of her lines show up. they are all ???. how do I fix this?

[sinful yoke]

you need to level her dev level

[wraith quarry]

oh, thanks

[royal sparrow]

hello, I'm having issues with the D3 map of the event

I downloaded a small update recently when I launched the game, I don't know if that's what caused it, but now I am unable to launch 1:1 mob clearing fleets for D3

I was able to do that yesterday, and before the update, but now the game won't recognise my first fleet and automatically sets my second boss clearing fleet to 'all enemies'

I've tried logging out manually and restarting the application multiple times, but I'm not sure what to do next sorry

[potent rapids]

I have similar issue as above. All the sudden, I didn't meet the attack requirements. Did a little testing. The stats of Fleet 2 is not count towards the requirement. Same map D3

[royal sparrow]

yeah exactly that

the game wouldn't recognise my 1:1 mob fleet unless I added more boats to the fleet, didn't even count its stats either like how you described

[clever tide]

All I remember is that is was binded to facebook idk if I binded it with yostar nad yes it was on lexington

[sinful yoke]

are you sure you're logging into lexington?

[languid perch]

u can just set em back before pressing the ok to start the map, can always set whether its fleet 1 or fleet 2 as mob/boss. Tho with oil cap in new event y bother using 1:1 ?

[potent rapids]

I fix it by clearing both fleet and setting them back again

[royal sparrow]

oh okay I'll give that a go as well

[royal sparrow]

I normally wouldnt bother with 1:1 fleets due to the new oil cap, but I'm just severely lacking on the high grade equipment parts, I wanna take advantage of it while it lasts haha

I forgot the name of it but its the evasion one im farming

[languid perch]

washing machine gold ?

[zinc cosmos]

uhm?

[royal sparrow]

I couldn't fix it

I tried clearing my fleets but nope

not sure why but I can't launch 1:1 fleets anymore, how annoying

[sleek valve]

why was i banned i dont know what i did

i have such an old account and i love this game please

why i was i banned

im crying

[inner tapir]

sorry

i got a question

i never crafted a gear before in the game

but i dont know where to find all these materials

please do ping me if anyone can help me answer it please

[steep dagger]

I think you offended someone or some toxicity related stuffs you wrote in game chat?

[sinful rain]

this discord is not leaded by staff but by community, you should contact the support if you think the account has been banned for unjust reasons (check your mails perhaps they sent you one idk) but i've seen some players in various games being banned, without the possibility to know why and that couldn't recover their account

[past delta]

hey :) i have azur lane on Android for now 4 years.. i really want to buy my next Phone a Huawei.. is it possible to play there too when they dont have the play store ? thank u😋

[steep dagger]

I used to play azur lane connected with FB on my old Samsung, and now I'm using an iPhone, yeah as long as you connect your account with Facebook or twitter you can play in every platform

[past delta]

super thank u !

[rain mason]

Can you use vpn to play azur lane from different country?

[sharp shale]

yes

[dusk bridge]

is there anyway I can transfer my IOS account to Bluestacks?

[sinful rain]

you have to link your account

[hollow pollen]

how can I remove my twitter account from AZLN? the acc got deleted long ago so I cant remove it from

[plush root]

Hi how can I change from global to us servers?

[cobalt ridge]

global is us

@plush root

[plush root]

@cobalt ridge are EU servers separate than because when I start the game I can't find my account on any of the servers, before I just longed in to my Facebook and it logged into my account

[cobalt ridge]

No they aren't

You did tap facebook on the left hand side of the login screen?

[plush root]

Yea i did, unless I had to relink them because of an update or something. Then I didn't do that and I'm sure I never unbound my account

[light mortar]

Are people still having issues with being charged on google play and not getting items? I dropped the game a month ago for this crap

[dense charm]

excuse, I bought a pack of gems 2 minutes ago, they charged the money but didn't give me the gems

[topaz basin]

Same here! I even sent them an email with everything they need and it passed 10 hours without response

[dense charm]

so who do we have to talk?

[dense charm]

how do i contact them?

[topaz basin]

[e-mail]

[hollow pollen]

??

help

[dense charm]

same problem?

[hollow pollen]

Cant delete twitter account from my azuren

becuase my twitter account is long deleted

I use yostar login

but I want to remove my twitter linked

google said to come here

[old rapids]

Hi guys, Can I open the same account at the same time on my laptop and on my Phone? Sorry for my Google translate English

[terse tusk]

Whenever there are two selectable nodes for a guild operation, if you try to select ships for the upper node it automatically switches to the lower node after 2 or 3 menu operations

How do you fix that? Because I refuse to only put fodder ships in ops

EDIT: above issue seems to actually be that clicking on the area where the operation button is while in either the dispatch menu or the ship selection menu still triggers the button for selecting an operation.

[last junco]

Endless loading on pc, on phone

[outer herald]

Do you have a good wifi connection, usually that tends to be the infinite loading issue

[dense charm]

excuse, i still wainting for someone respond

i want my gems!!!

Ahhh that was fast

Thank u boys!!!

[sinful yoke]

they take 1-2 business day

[dense charm]

Ahh i see, i was worry, thought my gems gone

[languid perch]

u cant login at the same account in same time, 1 gonna be disconnected when u log to the other device

[gray token]

I need help

Why it won't let me purchase enterprise?

??

[languid perch]

have u try restart game yet ? or maybe dock full

[carmine hedge]

tragic

[sharp swift]

wtf, I try to check my yostar acc but get this. In game i bind the same mail

[fiery parcel]

I can't log in to my account
I keep on getting Network Error

And I always need to use a VPN or switch to Mobile Data for it to work

[quiet glade]

Is there a way to contact the staff themselves if that's allowed? Because Customer Service are now ignoring me. I gave them my account details for recovery on Monday, it's now Saturday with no response.

[sinful yoke]

check pins how to login with yostar account

[sinful yoke]

if there wasnt a bot message sent back to you, they didnt recieve it

make sure you're sending to [e-mail]

[quiet glade]

I'll have a look in my inbox at the email, one minute

Yep, it is that email address you mentioned there

[sinful yoke]

was a bot reply sent to you?

[quiet glade]

Yes, the bot reply asked for my account details which I gave them, just resent the details in the same email chain this morning, no reply from them now either

[sinful yoke]

I would wait until tuesday morning before trying to contact again

they respond in business days

its currently saturday, so they will be out until monday

[quiet glade]

Understood, I'll do it then, thank you for the replies

[gray token]

6x I even restarted my phone and my dock is nowhere near full

[hollow pollen]

pls help me I can't remove twitter from my acc cus my acc is deleted

[languid perch]

hmm is it only enterprise or all ship like that ? might want to report at #bug-reports if its still like that

[gray token]

Well it just happen on this event so yea its only her I always brought the previous ships without prob

[reef summit]

my fleet tech upgrade is constantly resetting to 2 hours. proof in video

[tame gale]

is binding to Yostar recommended?

[gray token]

Yea thats what I do last time I bind it to fb its gone

[tame gale]

ah ok

[pseudo pulsar]

need help my game keeps crushing after the loading on the log in screen is finish, it keeps dying on me and i already redownloaded it T^T

[quaint gale]

I have this problem where im constantly having low fps in emulators when playing Azur Lane, ive tried every option i can to optimize it the best i can, from going to reddit posts, watching videos, visiting sites and articles, nothing has worked out for me. My pc can handle games like Valorant with 200+ fps no problem but struggles to keep Azur Lane above 30 fps in blue stacks etc. Does anyone else have the same problem? and is there a way i can fix it? ive really tried all that i could

[sinful yoke]

your azur lane's fps might be set to 30

[sharp crest]

the emulator might not have enough ram allocated to it in the settings possibly

[wraith jasper]

im experiencing this problem rn where i just keep looping around the loading screen, it started happening just now. Does anybody know what causes this? and how to fix it? Its working just fine on my phone though

[solid vector]

what do i do if i have max lv 100 pamiat and i do A3 event more than 10 times but the missions doesnt count it?

[oak swift]

Maybe you didn't include her in the boss fleet?

[solid vector]

im so dumb

dies*

[languid perch]

the problem with emulator, latest version doesnt always mean best emu to use. U might need to tweak around the setting or even using lower version. Then again it probably due to the 30 fps setting in azur option.

[quaint gale]

yeah im trying to update all my drivers but ill check out the 30 fps in game as well, but sometimes i get these lag spikes where it can drop to 15 fps or even below

[languid perch]

might want to try different setting for the emu then, or change into different emu.

[fluid isle]

I can't add Kronshtadt to a fleet but she's in the dock. Is this some sort of glitch?

[languid perch]

she is vg n not battleship btw, assuming if u try to put her in backline

[fluid isle]

I had no idea, I'm an idiot! lol

[languid perch]

dw xD most ppl that hasnt get azuma nor agir make that mistake since cb have similar icon to bb/bc. colour diff only

[fluid isle]

Thanks though!

[winged prawn]

I need help
My email has been stolen a few days ago and it was binded to my facebook, twitter and Yostar account. Is it still possible to do something about it without losing progress? (Now I only have access to Azur Lane).

[midnight kindle]

@winged prawn what email program?

G, Yahoo, or some other?

[gray token]

Wtf 7x generating verification code none of it send to me

What's going on there

[midnight kindle]

Official report from azur lane

The support thingy is bugged

So...please be patient. Source from twatter

[idle bough]

cant open the game

stuck in the loading screen and keeps on loading

When it opens i get this

[winged prawn]

Other

[scenic portal]

Please help no open te game

[languid perch]

@idle bough @scenic portal might want to try using vpn for now n see if its help or not

[scenic portal]

@languid perch You already try and it's still the same although the game is available in my country since yesterday it's like this

Mis barquitas

[idle bough]

its fine now

just had to restart the router

[idle bough]

retart your router dude if youre using wifi

[scenic portal]

Okey

[languid perch]

hmmm yep can try restart router too, but if your connection work normally then try switch to different country in vpn n not using the auto function. since sometime this also happen to me when my internet acting up but only to azur server

[scenic portal]

Thanks intentare

[idle bough]

yeah. the net was acting up on my end. thought it was the al servers

[umbral sigil]

Bro how to boost level shikkikan from level 62 to level 100?

[sinful yoke]

play the game

[umbral sigil]

@sinful yoke

[gray token]

Okay this kind of sus I can't view comment or see all comment on ALL northern parliament and my friends also having the same problem if this related to Russian invasion then knock it off don't bring that bs into the game if this just a strange and perfect coincidence then fix it

[shy leaf]

Eh

[mortal nacelle]

its not a bug. comments on northern ships are turned off.

[atomic schooner]

so hello am new cause not sure what to do

Decided to play again after a long break and trying to play with my Facebook account which just does nothing, forgive me if there is major changes, but wondering if there was a way to get into the Facebook version another way, sorry for the ramble

[languid perch]

as long as u already bind to fb iirc u will be able to log back into ur old account, make sure to pick the right server tho

[gray token]

[ancient raptor]

I really need help recovering an old account

[atomic schooner]

The strange thing is the server isn’t showing up, at least with the characters symbol

[sinful yoke]

its local

[manic obsidian]

Pressing ready is an invalid input?

[ancient raptor]

The AIhelp is not very helpful

[sinful yoke]

did you bind the account

[ancient raptor]

Yes with twitter and a yostar account just to be extra safe

I had two accounts for Washington and Lexington
have the Washington account but not the Lexington
uninstalled the game from the tablet and installed it on the iPhone, for the reason that on the tablet the game will crash if chosen to continue the story

The game will crash if played on this tablet. Gave the AIhelp everything it needed to know

[light owl]

people were going to fill it with politics anyways

[tame gale]

just a question about the yostar, why do you have to contact support to have it unbind?

[sinful yoke]

account security

[tame gale]

understandable

[gusty oracle]

please help me restore my account when i login al on pc with yostar account after i receive code and enter the game it not the last account i playing but it create new charater. Now i lost account ( my name i used in game " huybu", lv 102, gold more than 80000, gen is 3879, sever amagi, secretary are Prinz Eugen, Atago, Takao, and Laffey). That all i can remember. Please help me thanks.

[tame umbra]

Well it's because of the war. If you know

[carmine hedge]

Hiya, just wondering if it would be possible to get some help regarding a sign in issue?

Here's some details:

I've recently migrated from iOS to Android, and upon installing Azur Lane I can't log in to my account.

I originally planned to keep playing using my Apple ID on my iPad, but unfortunately my iPad is too old to securely support the Apple ID sign in method (It's a 1st generation iPad Air.)

Is there any way to migrate my account from Apple ID to Twitter/Yostar without having access to an apple device? Any help would be appreciated as I have a lot of high level characters and at least one Super Rare that took months to grind...

Thanks in advance!

[sinful yoke]

contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

they can help you get a new bind

[carmine hedge]

Cheers man! Can't wait to start playing again.

I've sent them an email regarding my issue, just waiting for a reply.

Well heck, I don't have the UID, Server or my commander level, and I'm not sure of my in game name either... I might be stuck here

[quiet glade]

Is the Customer Support still having issues with the replies or is it resolved now?

[carmine hedge]

I'm still waiting for a reply to an email I sent them nearly 8 hours ago...

[lyric jungle]

Does the notification still bugged?

[slender socket]

How do create a yostar account ?

[sinful yoke]

check pins

[slender socket]

oh got it, thx

[slender socket]

Ok I did it.

Right now on screen i am stuck. It says its binded but the 4 manjuu loading thing is still uop

[sinful yoke]

you should be able to restart, go back to the bind page, and it should say its connected (just to confirm)

[slender socket]

It works!

Btw just a bonus:

I had to bind to yostar cause i made a shitty mistake of telling twitter that i am in my 20s

[silk glen]

Hello can I ask if you can unbind your yostar account??

[sinful yoke]

yes, unbind by contacting customer support

[silk glen]

oh they reply pretty quick, thanks

[devout plaza]

is there a way to recover my account because everything i had is gone, all the years of time i out into the game is just gone without explanation or an error code

[languid perch]

probably can try askin to cs along with ur uid

[devout plaza]

Would the UID change after something like that because it put me through the tutorial and made me choose a name

[languid perch]

u gonna need uid of the id u trying to recover ofc

[hard axle]

i currently bind to yoostar and face book but my fb account is delated to i cant unbind it should i be worried that an unauthorize access can be made from my dead fb account

[neon anvil]

Hey I lose my acc and it was bonded but cant get it back

@sinful yoke

[outer herald]

@neon anvil did you try doing this and checking which server you had your account bound on?

[neon anvil]

So back the I didnt bind my acc

Sadly I have spent a lot of money on the game just thought I would ask if there is anyway of getting that back

[keen socket]

Yo what's the tag for techsupport?

Nvm found it

[tame gale]

ok so say i go to CS to unbind my yostar account, would I say something like, "Hello I would like to unbind my Yostar account from my account" and give them the proper information?

also i got four accounts connected to it so would it unbind for all of them?

[sinful yoke]

yes

[tame gale]

alright now we wait

[tame gale]

is it okay to have twitter and apple binded only

[bright leaf]

prince of whales refit when?

[ancient raptor]

Why is there no music bot

[late sandal]

Will a $3 google play chargeback get me banned? My little cousin purchased gems without my permission 💀

[warm sail]

You will usually be banned for a chargeback yes. It's only $3 though, so maybe your cousin's parent could just throw you the few bucks and it's all settled.

[late sandal]

Even if it’s just a google play refund?

What is the email I can contact customer support about my refund

[warm sail]

The vast majority of gacha games, even mobile games in general will ban an account regardless of what type of chargeback it is, but some will not. Azur Lane seems to ban any account involved in a chargeback(It happened to two of my friends shortly after they did it at least). I'm not sure of the particulars with google play, but if it effects your azur lane account, then the odds of you getting your account banned are probably quite likely. I'm not sure what email to contact customer support, you'll have to look on their site.

[tame gale]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tame gale]

here

[neon anvil]

@here

Customer supp found my acc!

They do help

[pulsar willow]

Kawaaa

Just asking how to unbind a yostar account, i wanna switch it to another gmail

[sinful yoke]

contact customer support and they will unbind for you

[pulsar willow]

ahh, danke

[gray token]

@late sandal I got banned for 1 fckin dollar bro

😂

Yes this game is greedy as fck at the highest lv

[sinful yoke]

have you considered not trying to steal?

chargeback for a product you received and you expect sympathy

[tame gale]

so about the yostar unbind thing, its autobound to all these

i used three of them as test accounts

[sinful yoke]

yes

[tame gale]

nice

[tame gale]

um

should i send more

[ashen cosmos]

think you should

[tame gale]

okay did that

[gray token]

How about buying the wrong value then ask for refund to get the right value one not all people asking for refund to steal some just misclicked

[grizzled robin]

Explanation for this?

[void thorn]

Pretty self-explanatory, isn't it? Game's still in maintenance right now.

And now it's not. Have at it.

[rich kiln]

Is anyone running into an unknown errror -1 when trying to log in? If so is there a known fix

[quiet glade]

Is it normal for customer support to ask you for your user ID ect, then not reply for days, if at all? or you give them the details in reponse to the automated message, then they send another automated message? It's legit infuriating me at this point. 9 days ago the request for assistance started, no actual help but the automated message.

[smoky pulsar]

Response time to any ticket tends to be a case of your mileage may vary, be patient