tech-support

[lyric lodge]

Post it in #bug-reports , the devs hang out there (probably also here but it's probably better to have all bugs there)

[crude cove]

Bug traduction?

BB prinz eugen?

[vivid isle]

I was just about to report that hah

[lost sky]

UH WUT?

[karmic haven]

What does it mean "Battleship" Prinz Eugen?

[abstract widget]

It’s just a little glitch. I’m almost sure they meant the UR, as it’s the only one who’s the obtention is rewarded

[native trellis]

for the 3 weeks i keep getting disconnected like 15 mins after i finally manage to log in. i takes me at least 10 tries before i can log in
my internet is fine. i play online games with a decent ping and little to no lags. so what is the issue ?

[vestal wing]

Hi, I just bought gems but didn't got any, it charged me 2 time but refunded one, the other one go through but nothing appear yet

[timber warren]

I bought the Shougatsu Lucky Box 2021 and 2022 and I don't think I got the skin from the 2021 box. I may have already bought it previously (or a similar pack) is it normal ?

[vast quartz]

hello please contact us at [e-mail] for assistance

[vast quartz]

That's probably because you receive a copy of the skin you already own and it got converted to gems

[timber warren]

Oh ok, thanks

[sinful rain]

[grim bison]

Hi, I've been trying to log in since the maintance ended but I keep getting "Uknown Error-1" over and over. Any idea on how to fix It?. Thanks

[lyric lodge]

Login to your binds, left of the screen

[grim bison]

Oh, that was simple. Thanks

[chilly spoke]

It’s no longer pending but I didn’t get the fair wind pass

[cursive blade]

My game crashes to home every time since the update - is this a known issue?

[stone quail]

Think I found a bug. I’ve hit A2 4 times now with MLB Prinz Eugen and none of my runs registered.

Peter strasser runs did register though.

[lyric lodge]

Was she in the bossbattle and survived? (Why they changed it to "Defeat the boss of A2 or C2 10 times with X at max Limit Break. X must not sink in battle." No idea why they reverted)

[stone quail]

Yes she was

I’m resetting my game and trying again. Haven’t done that yet. I was just messing around and noticed it wasn’t registering lol

[fair moss]

Sooo I still can't connect to the game via wi-fi. It gives an error and infinite loading. I tried reinstalling the game, but still no dice.
This isn't exactly ideal since now i have to reinstall all the voices over data 😦

I should note that I don't have issues installing or patching the game via wi-fi, just doing anything from the login screen onwards.

[dusty coyote]

hi, I seem to be doing everything in a stable way, I log in via Facebook, I choose a server, but everything is training, give me a support email

[worthy dirge]

Hi everyone, I have a question: a friend of mine got her phone stolen and get a new one, but can't log to her account (with the new phone). She didn't bond her account, so she gonna ask for recovery of the account: is there any ways to find a way to get your UID (if you hadnt screenshot it ?

[silent lichen]

It's not letting me load in

[mortal fox]

Help guys! Is there anyway to unbind email?! Please someone else has access to my account because they have access to the dummy email I have my twitter Facebook and Apple ID bind but they’re logged in and keep messing with my account

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vestal sorrel]

I am also having the infinite loading screen whenever I'm connected to wi-fi. But patch download with wi-fi works, just that I can't get pass the login screen

[obtuse jolt]

Hi, I bought the shogatsu lucky box 2022 and never received anything, but was billed.

[jolly robin]

check your mailbox

[obtuse jolt]

Nothing

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[royal umbra]

Hello, i bought a box of gems and don’t recibe anything. I tried contacting costumer support via in game but no response so far

[outer herald]

Give them 1 to 2 business day(s) to respond

[manic creek]

Can I unbind my account (Twitter) and bind it to a different one if I bind it to yostars beforehand

[outer herald]

As long as you have a second bind you can unbind your Facebook or Twitter account

[manic creek]

I see thanks

[weak plank]

same, I bought the 2022 lucky box and still havent receive it. already contacted costumer support so now i am just waiting for a reply

[pale star]

My user data added up with the app data has caused the game to be up to 9GB, should I clear data or straight up delete to clear the cahces?

[silent lichen]

cache are temporary files

you'll need to clear data and redownload necessary files if you want to get rid of unused assets

[ocean kindle]

That one is airstrike.every 3 move will cause airstrike attack in aimed area.dont go near that area as it cause dmg to fleet.

[carmine hedge]

Maybe a dumb question but is it possible that locked ships can disappear? Like I was inactive for a relative big time and now got Gneisenau again and the game told me it's new for me and I noticed that Scharnhorst also is missing. (I played years ago on another Server but I dont think I confused something but eh... I'm pretty Sure I had those ships on both)

[cursive onyx]

paypal is declining my payments only on azur lane, should i reach out to AL or paypal for that?

[lilac briar]

hey, i rented the prinz adalbert skin and when i toggle l2d it disappears and whenever i try to repair l2d assets it makes me download the adalbert file (i recognized the file size) but it's stuck on 1%, anything i can do?

[opaque spindle]

Questions- is there anyways of transfering data to a different server if say i moved to a different country?

[weak plank]

still havent received my lucky box... feels bad

[cyan raptor]

I sent a message to the customer support ingame but its been almost a week without a response. My message also disappeared. Is that normal?

[tame inlet]

Hello I’ve tried to contact you using the in game chat but it doesn’t seem to work I’ve made a payment for some gems but I’ve not had them added to the game

[plucky wing]

I had to hard reset my phone last night and today I went to login in after re downloading the game and tried my face book, Twitter and apple and can’t get in to my old account. Please help I miss my game

I contacted support by email and sent my details but no response in over 40 mins

Now it’s been a hour and no contact from support about my account 😦

[jagged tangle]

Guys, my Facebook account was hacked and I want to disconnect my AL account in case the hacker gets access to the game. I try to disconnect but it doesn't let me. I binded my AL account with Twitter and a yostar account so I don't need FB

[graceful condor]

can someone tell me how to reset secondary password i forgot it :((

[fiery galleon]

probably far fetched for this channel....
but is the azur lane app playable / compatible on apple silicon MACs?

context: devices like the macbook now let you play iphone and ipad apps on them. but they need to be supported.

[fickle yoke]

Go to password setup in settings and disable secondary password, enable it and follow what it tells you

[fickle yoke]

I believe so, if you install in encoder, I believe they’re called, you can download Azur lane on it, some encoder names are blue stacks, ldplayer, and some other ones

[fiery galleon]

i meant the native appstore. macbook supports supported iphone/ipad apps

[fickle yoke]

But you can probably download it on your MacBook

[regal gazelle]

I recently wanted to get into the game again but I cant log into my account for some reason? I swear I had it on google log int but the setting isnt there anymore

and I created another profile and emailed yostar but I dont have the other profiles uid

I just wanted to know if you guys knew anything about the account recovery process

[lime grove]

you need info on the account you want to recover. i'm not sure if the uid is 100% required but ik it's better if you have it. as for the login method you tried, there's never been a login method that uses google play. you've always had to bind your account with either FB or twitter (and now your email as well)

[gentle aspen]

Pardon me, I haven’t bought an l2d skin in a while, is it normal for “background objects” to not toggle off in the secretary screen? The typical maid skin BG is there behind the unique background but obviously the “background object” itself is still there
I’ve tried it with a couple non-l2ds and the background objects on them do toggle off in sec screen, hence my wondering

[regal gazelle]

I see, my FB and Twitter don't look like they were ever linked and I don't recall making a yostar account

[sinful yoke]

you need to edit skins from the secretary screen, not their dock screen

[low coral]

I need help with a failed transaction.

[gentle aspen]

Tried it but still doesn’t work. Non-l2ds like bisko and such work thou

[wraith radish]

1st pic dynamic
2nd static
's this visual bug or just?

somehow looks like d pad button

[sinful yoke]

yeah is bug #bug-reports

[lyric lodge]

Here's hoping the D-pad is the "bug", not the X.

[granite storm]

Hi, I wanted to check if there's a fix for this or not?
I've started playing on a 16:9 screen phone and I can't seem to get the screen when I enter battle to fit /scale up.

[sinful yoke]

battle does not adjust, it will always have bars

[granite storm]

Thanks, appreciate you letting me know!
Do you know if there's a reason why it doesn't adjust - is it a gameplay thing for instance?

[sinful yoke]

so users all have the same playing field

[wraith radish]

thanks

[granite storm]

Ah okay. Forgive my ignorance, but do you know why that's important?

[lavish bluff]

Anyone can help? I tried login as usual but instead i got message saying unknown error-1. And i couldnt get in the game.

[sinful yoke]

login with your bind on the left screen @lavish bluff

[lavish bluff]

I did try the login using yostar account but i dunno why i never receive verfication code. Never happen like that as far i play.

[sinful yoke]

did you press the send code button? and make sure you check your spam and if your email has any errors in the name

[lavish bluff]

Yes i did. I even restart my connection and phone to see if its solve the problem but the error still occured

[sinful yoke]

well you need to login to your bind in order to resolve your issue, afaik restarting your phone isnt logging in

the yostar system isnt down right now, I send a code to my email right now, so something is going wrong on your end

[lavish bluff]

By the way i already test on my other device to see if i can login with my account. And it did, i can login as usual

So should i reinstall it to solve the problem with my main device?

[sinful yoke]

well, then how will you login?

[lavish bluff]

Like usual. Open the game tap login and done

[sinful yoke]

since you cant receive the code for your yostar acct, on your other device you should make another bind and connect to fb/twit/apple

but you need to login with your yostar account in order to login to your account

so if you reinstall, you will hit a deadend

[lavish bluff]

Okay will try to log in with my fb. See if it works

But im still little bit curious why i didnt even receive the code in my email

It works @sinful yoke

I try again using yostar account but still failed

[heady ridge]

Why does the game Freeze, the restart? I was in the middle of a 19 pull, had just gotten one of the new girls, then black screen and back to title screen.

[pale star]

Update: did a user data reset and updated the game, the app data is 2.29 GB (originally 4GB+) and user data is 3.27GB (originally 5GB+)

[cyan raptor]

I sent a message to the customer support ingame but its been a week without a response. My message also disappeared. Is that normal?

[vernal quest]

I'm binding the game with Yostar account and Twitter but i lost my email for Yostar account. How i can unbind my old Yostar account and bind a new one

[jaunty moat]

I cant finish loading into battle, i get to 99% and freeze

ive tried restarting app, and retreating from that specific sortie

any ideas??

Only in event stages, i can still load fine in OpSi. :(

[brittle warren]

I feel like I should get some sort of award…

[keen stump]

hey i bought the fair winds but the game got stuck and i restarted, then i saw the rewards not being unlocked yet so i bought it again, thinking that the first try wasn’t successful.

The amount was deducted two times

can someone help me

fair winds thing can only be bought once so logically the amount can only be deducted once only too

[keen stump]

pls lmk if anyone can help tq.

[empty sandal]

you'll need to get in touch with yostar customer service or apple, we won't be able to do anything about billing issues

[dusk mesa]

So i can't seem to login into my account that is bounded on facebook, how to contact customer support for this?

Okay nvm, i already found it

[arctic oasis]

I lost my account because i got a new phone

[carmine hedge]

UHHHH.... Help? Laffey got stuck there and the score kept increasing forever.

[outer herald]

Just hit the back button, and it'll reset itself. If anything it might be more of a bug issue there

[sinful yoke]

did you bind it?

[arctic oasis]

Just got it fixed and yes thank god

I forgotten I did

[granite hill]

Did they change the guild boss battle ?
Why are my subs auto calling ? Weren't they supposed to be manual call ?

[ionic creek]

Hi this questions doesn't really belong her but it gets overshadowed in other channels so I thought I'd try it here.

Does anyone know how to enable desktop push notifications when playing on Bluestacks? I'd like to receive it whenever a research finishes but it just doesn't work. I get them on my phone but often they are delayed if BS is open aswell

https://i.gyazo.com/e0058d6ff5ce83b00cfa919b90247202.png

[lyric lodge]

Guild battles use the same setup for campaign/events. So if you set them autocall somewhere there it toggles too. Nothing changed.

[ember garden]

ok, so i came here with the same problem, wondering if it was just my potato internet. glad that im at least not the only one. though i did find that it only happens when magdeburg needs repair. not sure if its just coincidence though.

[jaunty moat]

it was not on operation siren, and magdeburg wasnt in the sortie. Not sure what the issue was, it would take my oil but never load me in.

[ember garden]

i see, i appologise for missing that part, since mine was in opsi. however it does sound like the same issue as mine. an asset repair worked for several sortie then it started again. and to update, yea, it wasnt a magdeburg specific problem.

[jaunty moat]

yea no our issues are really similar. have you fully fixed yours or is it still an issue? i know i had to completely reinstall :(

[ember garden]

for the most part i did a repair, then restarted my tablet and it seems to be ok now.

[fluid isle]

I had to do a factory reset on my comp and had to reinstall. And I don't remember binding my account with twitter/yostar/fb

[minor plinth]

There is no boss

[alpine mulch]

Um me too
where should i report the problem of forgetting to bind account

Somebody help me plz?

I just remember nick account :v

[fluid isle]

I do still have my UID

[minor plinth]

this is on mobile btw

[cyan raptor]

I sent a message to the customer support ingame but its been a week without a response. My message also disappeared. Is that normal?

[fluid isle]

This is my first time needing tech support for this so idk. Since it's a holiday I'd give a little leeway.

[fluid isle]

Yes please do.

[weak terrace]

that happens to me when I have a bad connection sometimes, you just have to close the game and open it again

[timid ridge]

Uh help, my meta target thing is bugged out? I think? I finished my battle but the collect rewards button never appeared and I'm stuck with the "start battle" button instead

Now it's not going anywhere and I can't start a new target until this one is gone sooo help?

[timid ridge]

Nvm

Restarted phone and it's fine now?

[dire forum]

I bought the new player support pack instead of the lucky bag pack and got a refund. I've just left the support pack in my mailbox. Will I get banned if I claim it?

[minor plinth]

oh ok thanks, its fixed now

[pearl tree]

What is this?

[quaint pagoda]

Is azur lane good to play in ldplayer?

[bold coyote]

is anyone having issues with 'using U-47 at max limit break in B3'

does she have to be IN the final boss fight of the stage

or just IN the stage

Ok She has to be IN the boss fight. Well that's kind of a pain, no autoing allowed, huh.

[lyric lodge]

Final boss (They really need to use their new, better, descriptions again). Choices are U-522's skill or using tons of oil to move the subfleet. Or just skip it, the 3 others already allow you to skip LMB goals.

[rich sable]

You can use Bluestack 4, smooth and stable. At least for Azur lane.

[outer herald]

That's an asset repair function, but it looks like it's from the JP server there

[coral whale]

For some reason the game no longer starts, says it failed to retreive the latest update even though i opened it a couple hours ago without issue, and im certain its not an internet problem

Uh, ok, scratch that, turns out it works using mobile data, but why does it not work on wifi all of a sudden?

[fiery flame]

Hi here is some error

[gloomy flume]

Anyway to contact admins for lost account? I cant remember UID, but pretty sure I've already bind to Twitter.

[outer herald]

@gloomy flume if you did bind it to Twitter then just do the login portion from this post, and try to recall which server you were on. If it does the prologue your account wasn't on that server

[pearl tree]

It is not clear cache?

[outer herald]

If you lost your account you just need to login from your account bind to recover it

Or if you are logging in on a new device as well

[lunar heart]

Anyone having an issue with Ulrich’s L2D skin not saying quotes?

[outer herald]

Is your voice pack current?

[lunar heart]

Everything is current, lines just don’t appear at the bottom

Voice works, just can’t see the text that usually appears when you click on characters

[zenith tulip]

Im unable to retrive lastest version info, but i dont have issues with my internet, same issue on revived witch, though not other apps

[outer herald]

Did you tap the no text box on the side on the home screen then?

[lunar heart]

I diagnose myself with retardation, yes that was the issue, I feel dumb

[kind zenith]

Hi team, i got a message of server maintenance at the moment while playing the event maps. something happen?

[gaunt terrace]

Is cs up today?

[jolly agate]

Anyone else having this issue? I've made sure everything is correct and still getting it, even tried using another phone

It seems to be happening since the update

[steel atlas]

r u in the united states

[jolly agate]

Yes, my phone is here, Google play is set to the US, even tried a different phone in the US and a VPN to trick it into thinking I'm in the US

[silk forum]

Hi, can't login via Twitter into any of my accounts until I disconnect from my Wi-Fi. How can I solve this?

[last forge]

i want to play from Memu Emulator and when I ask for a verification code, I receive no mail

[shell nest]

Where's my ulrich von hutten shit , the rate gacha is suck

[outer herald]

That's RNG for you

[tight ice]

Hi - I bought a gem pack and the payment went through but I didn’t receive the gems - would staff here be able to help? (Or pass me on the correct email for help with this)

[barren field]

help i cant open the game i been stack on loading screen for un hrs now, i tried reseting my wifi and my phone, reinstalling the game but still cant open it, but when i try opening others game like arknight and revive witch they are fine my signal is fine, i really like to play the game but i cant 🤧

[vast karma]

Why is my payment declined ?? I'm pretty sure nothing's wrong

[jade delta]

maybe I'm doing something wrong but I'm trying to send my Downes on commission, but it gives me the popup to remove her from formation, then tells me at least one ship must be assigned to the vanguard, even though i removed her from any fleets

[chilly crystal]

hi, when i tried logging in from my facebook, the first thing i see is the tutorial screen, ive changed through numerous servers and tried logging in though other accounts as well, internet connection is fine just wanna know how to recover it

[abstract kettle]

acturally this is a question

How am i supposed to clear my cache?

[sinful yoke]

you clear your cache by going into your settings and finding azur lane, clearing cache

[abstract kettle]

Does that delete your date?

data?

[sinful yoke]

no

[abstract kettle]

oh

Well am on iphone

I cant seem to find it

[calm saffron]

Ever since the new update, my game has been like this, just black screen forever. I have tried re-installing it a couple times and restarting my phone, but it did not help. Any way I can fix this somehow?

[sinful yoke]

it is not available on iphone

[sinful yoke]

try changing internet connections and using a VPN if you can

[calm saffron]

I have tried connecting to mobile data and our other WiFi a couple times already, but it didnt help.

[sinful yoke]

then try the 2nd solution

[calm saffron]

nope, VPN didnt work

[abstract kettle]

Oh okay

[abstract kettle]

How am i supposed to delete my account

[astral tree]

hello everyone
i have last played AzurLane earlier in 2021, but between life getting in the way, a recently reloaded PC and a new phone, i have cleared everything of AL. anyway between seeing AL clips on youtube and having more time now, i have been wanting to pick up on where i left off. thing is the only thing i know is the email i used (cant remember my user name) .... oh and i did bind to yostar at the time. i have been trying to log in back but made to restart from the beginnning (tutorial all) so can someone please guide me on this matter ?

[astral tree]

oh and how i know what email i used was when i searched my inbox, i found the yostar verification code sent to me back in march of 2021. thats how i know the email and that it was binded.

[outer herald]

@astral tree just do the second half of this to log in, and pick the server you were originally on. If it shows the tutorial fight then that wasn't the correct server.

[astral tree]

okay, but thing is, i cant even remmeber the server i was on. im thinking amagi, but im not sure. i guess i can try from the bottom up huh

[astral tree]

but thing tho, would i have messed up anything with my trials ? i have tired on my own to log in and was placed in a brand new account. so i know something went wrong there. just hope that didnt screw up anything or overwrite anything

[outer herald]

Did you check all of the servers just to be sure

[astral tree]

to be honest, just avrora, amagi. and then i stopped and asked for help. i didnt want to possibly screw things up more since those 2 were unsuccessful

il look up the link and see. thanks again

so um are these tutorials totally unskippable and must be done one initiated ? .. and aparently i need to make a new profile..... ie. pick starter and name and all ? ..

[abstract kettle]

Um hello?

[red token]

Just try all the server with u r mail, if it shows tutorial, restart the game and log in with different server (same mail)

I mean, just try everything😀

[astral tree]

ok i will

i have been force restarting my phone everything i see that mock battle with suffolk etc . since i find it s non-skipppable then ur led into character creation and the whole ship building tutorial and all that

[astral tree]

GUYSSSSS !!! im so so so happy ! i got in .....and was even greeted by a cute lil letter from akashi about how long i was away for. your help means a lot guys, im so greatfull !!

[vernal kernel]

i have an account problem and was wondering if someone could help. basically, when i first made my account, i bound it to my twitter. eventually my twitter got suspended for no reason at all but i could still sign into my account on my android emulator on my pc because i was still logged in. however, i had an issue with it and had to do a hard reset on my pc, and ended up being signed out of my account on the emulator. now i can’t sign into the game on my emulator or on my iphone and i was wondering if there was some kind of way to recover my account

i really don’t wanna lose my shipfus and have to restart :(

actually never mind, i found the spreadsheet in the pinned messages and i’ll try doing those instructions to see if it works :)

[stuck salmon]

You have her in Fleet 1, I think. Fleet 1 must always be able to sortie, so it needs to permanently have at least one vanguard and at least one backliner. (It's probably this way to avoid having the game break, i.e. if someone tries to retire every ship or try to sortie without any fleets this is the final line of defense)

[summer marten]

I’m trying to equip this triple 283 on Prinz Adapbert, and for whatever reason she can choose to take the +9 on Graf Spee but not the +7 that’s in my depot. Same thing vice versa that +7 I can disassemble or enhance but I can’t pick it on Adalbert or Graf. Any idea why?

[upbeat finch]

there are 2 versions of the gun one for battleships one for large cruisers

[summer marten]

That was quick and unpleasant, I spent all those enhancements on the wrong gun!!!
Joking aside, thank you for clearing that up for me.

[upbeat finch]

np

[jade delta]

Sorry got it fixed, she was actually in my PVP fleet 👍

[carmine hedge]

Hello i need help, how long does customer service reply to email cause i email them in 2 days they didnt reply

[sinful yoke]

1-2 business days

[carmine hedge]

Ohh okay thank you

Ill wait till january 6

[random swallow]

Hello yesterday i bough the 2022 pack in the shop twice and i did not receive anything and it took my money both time where can i contact support for refund and geting the stuff i paid for ? thank you

[stuck salmon]

it sounds like you bound improperly or used the wrong account - if you can remember your name/server, try contacting customer support

[junior storm]

hi, I accidentally binded my yostar account in the wrong account…how do I unbind it?

[modern shoal]

Having serious issues with notifications on my Galaxy S21. Not only do my commission, skill book, etc. Notifications rarely if ever come through (except instantly after I open the app), the vibration after an auto-run is not happening anymore. Been like this for a while.

[high radish]

not getting a code generated email to login to game from new device

finally arrived. All is well now

[abstract kettle]

Hello

Uh

How am i supposed to delete my accout?

[woven garden]

Hey guys. For some reason on the first phase of the Temperance Arbiter battle, I keep experiencing severe framerate drops that are making it almost unplayable. I don't have this issue anywhere else in the game. Is this a common problem?

[lyric lodge]

If you get them instantly when opening the game is suppressed. There should be a setting under battery options to look for apps set to sleep mode, remove Azur Lane from there.

[modern shoal]

That's the weird thing... I have AL set to circumvent sleep mode, do not disturb mode, I gave it every permission possible and I'm still having this issue... I'll take a look though

[robust sparrow]

Anyone have trouble purchasing dock space? I brought 100 slots of dock space - It took all my gems but the capacity didn't increase

[sinful yoke]

you cannot delete an account

[carmine hedge]

If i email once customer service, ill wait in 2 days for response?

[scarlet sentinel]

hello, I would like to ask if there's a specific format in asking for a password reset? since I forgot my secondary password and don't know what to do

[sinful yoke]

just contact them with your account info (and screenshot of your binds page) asking for a password reset, any additional information they need they will request

[tiny nymph]

The game won't load. I am stuck on the login menu. Everything was fine last night, but today it just loads endlessly

[fleet stratus]

Got the same problem, just infinite loading. About 12 hrs.

[lyric lodge]

Usually in these cases people bought inventory space instead. Was it 100 gems each? Did your inventory space increase?

[fleet stratus]

one of my waifu's also confirms the problem

[floral flame]

The fast forward/frame skip option for auto clearing, is that only if I update to the latest version from the App Store?

[lyric lodge]

No.

[sharp remnant]

may I ask for help to unbind yostar mail since I forgot its password?

[sinful yoke]

there is no password, only one time use code

[vestal scarab]

Hello, I’ve contacted customer support on the 1st of January but still haven’t received an answer. The issue is that I haven’t received shougatsu lucky box 2022. Should I wait until the end of this week or send them a new letter?

[sinful yoke]

they take 1-3 business days to respond, they should respond soon today likely

[vestal scarab]

Ok, thank you!

[forest widget]

When i want to log in i always get Unknown Error -1, i tried : Restarting, Repair, Reinstall, Clear Cache, login from 3 different wlan, use the Account bindings but when i want to request the code it also gives me Unknown Error -1, use a Verification Code i requested from an other device but when i want to confirm it, it also gives me Unknown Error -1. i can still play on my Computer and Phone but on my tablet it won't work.

[floral flame]

How do I enable fast-forward/frame skip on auto clearing? I don't see a button or tick box before the mission start (where it says I can use a book)

[covert cave]

Is it normal that, when you click outside of the confirmation box when it asks you to purchase oil, it buys the oil?!

[tough moth]

Hello, I purchased the limited edition BluRay DVDs for the exclusive skins, where can I redeem them?

[lyric lodge]

@forest widget Login to the binds on the left of the login screen
@floral flame Only on A3/C3 and the B/D maps and SP in the event
@covert cave No, no, it's not.

[abstract kettle]

Uh am trying to get contact how to delete my account?

if i quit

[sinful yoke]

I already responded to that previously

[abstract kettle]

wait when was that

I didn't see that

[sinful yoke]

you cannot delete an account, the best you can do is remove the binds

[sinful yoke]

here

[abstract kettle]

okay thanks

[sand mantle]

what is the best way to contact them for a charge dispute...?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wary iris]

Hi i a want to report something i belive is a bug

[livid stone]

hello, where can i get help if i cant see any updates to my report ticket on support system? It says that its set to be private

its honestly weird that i cant see my own support ticket and what happened while i keep getting updates from bot that something is responded to in it

[balmy aurora]

hello, is it possible to retrieve an account through google play payment recepits?

[eager ocean]

https://gift.azurlane.jp/
here, but the codes for the skins expired May 19th, 2021

(for the old anime)

[tidal drum]

Hey, i need some help for a Order some days ago. Didnt get my gems jet.

[fiery spire]

hello tech support its me again why does may ulrich von hutten 1 damage please i looking for some support

[spare olive]

hi, i've played azur lane before using email. I recently logged in but the data is lost. what do I have to do?

[pliant willow]

Hello, I wanted to ask if al is not compatible with the Zfold3? Because the game just has the silver bars and a black screen that's supposedly loading but nothing else

[fiery spire]

th techsuport is dead oh no

[outer herald]

That's not much of a tech support question but more of a #gameplay-help question

@spare olive did you do these first steps, and if so do the second half of logging in and check each server that you may had your account on. If it does the prologue log out and check another server

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[safe terrace]

Currently trying to log in Azur Lane this morning and I'm stuck at the Login screen

When I tap to log in, an error message saying "Unknown Error:-1" pops up

[sinful yoke]

login with your bind on the left side

[safe terrace]

A "TW Authorisation Failed" message appears after authorising it and then back to Unknown Error:-1

Any idea of what I should do?

[sinful yoke]

do you have any other bind

[safe terrace]

I just tried my FB bind and that enabled me to login normally. Thanks

[devout drift]

possibly a wider issue with accounts. it says its sending me a code, but nothing has come through yet and i've tried multiple times over the last hour. i've not got any other binds to fall back on either.

[hallow sparrow]

UvH barrage not appearing on screen despite activation, has anyone faced this problem?

[outer herald]

Did you check your spam folder, or even the email you had setup for it

[devout drift]

they all came tyrough in the last 10min. lets still if they count as valid still...

nope. but requesting another came through right away this time

[outer herald]

[carmine hedge]

Guys can i unlink an account from facebook and link it to twitter or somewhere else?

[sinful yoke]

you can link to both

[carmine hedge]

but can i unlink facebook?

[sinful yoke]

yes

[carmine hedge]

ty

[stark echo]

Does anyone know why the game does indefinite loading when I try to run the game on mobile data, but it actually loads (fast too) on wifi? I'm stuck on the loading screen, and this happened just recently.

It's been stuck there for the last 15 minutes

Other games don't have this problem, and I'm literally using a unlimited data plan.

The game hosting server IP is not blocked in my country either, so I'm not sure why it's sitting there. I also reinstalled the game, deleted the cache and game data, and the usual troubleshooting

[lean whale]

Hi, I've been having this problem (unresponsive overview in op siren) for a few days now, tried restarting the game several times and even changed the emulator, but it persisted. Are there any way to fix this?

[livid stone]

anyone can help with this?

[hidden sable]

hey i recently delted azur lane to get rid of some space

but i cant get my accoutnt back

and i did bind it with facebook

but after i did the tutorial and errything after installing, and went to bind my facebook account nothing changed

can someone pls help

i had just got ulrich like 2 days ago ;(

[hallow scroll]

u try change server?
maybe u accoutnt is in sever "x" and u login in server "y"

[hidden sable]

uh ok I’ll try that thanks

nah nothing happened 🥲

[digital lagoon]

Hey I recently lost my account and I can’t get it back

[sinful yoke]

did you bind it?

[digital lagoon]

Unfortunately not

[sinful yoke]

ok contact customer support for account recovery, they will help you out

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[craggy turtle]

Any day 1 players can remember was yostar account not a log in option before but gmail was?

For context: This might be my very old account. I wanted to log in and unbind it so I can start new but when I logged through yostar it went to tutorial

[heady portal]

Hello. I would like to get help restoring my old account in Azur Lane. I cant establish access to my account anymore. While ago I removed the gmail that the account was connected to I assume.

[wispy mulch]

Hey support! I started a game on server Sandy with IGN as Incronaut. I tried binding it to FB but it said FB was already bound, so like an idiot I logged out and logged in with my FB. My account has a character on Avrora but I wanted to make a character on Sandy. However when I try now, it says the name Incronaut is taken because I took it 10 min prior. Any way to link that character to my FB or just removing Incronaut on Sandy so I can remake? Thanks!

[woven cipher]

Twitter log in broken?

[steady trail]

Where can I send a report in relation to a failed transaction? The link in FAQ doesn’t work

[golden abyss]

Does anybody know why Bremerton’s L2D doesn’t show up?

[stark echo]

I asked about tech support of a problem about how I cannot play the game on 5g, so does anyone know how to fix it/have a workaround?

This problem was not present in the Galaxy Note 5 (It didn't exist when I was using it), but after changing to Note 20, this problem started to happen fairly recently. I mean it was running well, but it started after updating the game.

Also, I'm not exactly sure how to contact Yostar (not sure what their customer service # is or email, live chat, idk, or other ways to contact them. Their ticket system for support, not sure how to use it either.)

[livid stone]

well for once ive been waiting to see response to my ticket for 5 months now

and nobody here can help me with accessing it, so i would just give up

[stark echo]

I feel like I should turn to Geek Squad or someone similar since no one bothers to help, or can't unless it's the most basic fixes that you can find on Quora

[outer herald]

Not sure about the Note issue you're having, but is your OS and you AL app up to date?

I mean aside from that the only help we give here is mostly trying to recover lost accounts or have people send a email to support incase they have an issue with a purchase

[sinful yoke]

we cannot help with phone service provider issues

[tough sigil]

Why I got banned and how I can remove it ?????

[outer herald]

As far as I can tell usually and account ban is when you are using third party software while playing the game or doing so kind of edit. Other times it's because the account may or may not have been hacked somehow. This is a guess from me, and shouldn't be considered as a fact though

If anything emailing support may give a reason why it was banned though

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fringe robin]

I also got a message that my account has been banned. Is there a general issue?

[jaunty violet]

help im stuck

my internet is okay but why i get pop up connection failed ?

[gilded chasm]

Once I delete azur lane from my phone, would my progress also be deleted?

[sinful yoke]

yes, if you want to save access to it, you must bind before deleting it

[gilded chasm]

damn, thanks

lol I thought the obb file contains the data

[stray fulcrum]

So

I have a problem

Ive previously binded my azur lane accoutn to my phone but recently when my phone updated it deleted just about everything

Apps, photos

Games

So when i went in to log back into al going through my yostar binding

Theres nothing

[sinful yoke]

try not spam please

make sure you are logging into the correct server

[stray fulcrum]

My accounts not binded its having me start over, i tried twitter next and the same thing happened. I've double checked every server on each binding and i can't log into my account, and I've basically forgotten the accounts name and such by now

The only one i can log into was lexington on my yostar binding but i never played on that specific account much

[sinful yoke]

are you sure you are logging into the right email?

[stray fulcrum]

Yes, i haven't changed emails in over 4 years and i only started playing 2 or 3 years ago

Is there anyway binding could have failed and it may have not told me?

[sinful yoke]

no, it wont do that

[stray fulcrum]

Mk, welp, guess im gonna have to restart, could be a good thing

[dapper matrix]

Poor Akashi. Somehow I can't donate because weird error.
Never happened for me for 4 years of playing.. How can I fix it?

I tried to clear cache and reinstall game but still same

[dire forum]

I also got banned, might be because I refunded a purchase but I never claimed that purchase out of my mailbox

[tough sigil]

@dire forum oh me too got the same

@dire forum so you got banned because you refunded purchase too ?

[dire forum]

Idk maybe, maybe not. Most gacha games do that.

[tough sigil]

@dire forum ok thanks for your help and I'm hoping you fix your problem

[stark echo]

my game is up to date, and I updated the game via wifi. Also, I am using the latest version of android on my Note 20, so I don't see what's causing the problem.

reinstall did nothing, so yee.

[outer herald]

Did you check to see if the email they sent you for the access code was sent to your spam folder, also did you check each server just to be sure you were in the right one?

[terse egret]

Any idea on how to fix this? the game is just frozen there with skill signs appearing but the mission doesn't end

My laptop had no problems running azur lane until recently after a windows format

then this problem happens and it happens quite frequently about after 3-4 runs on D3

[terse egret]

I am also getting minor frame drops in other games after I installed azur lane. I duplicated my ld player for azur lane. Why would this happen?

[fickle viper]

im having problems with my account, i have a new phone and cant recover it any help, i have it binded to twitter and a yoestar account but it seem like dont work

[autumn wave]

I want to make space to download the latest non-mandatory update (32GB phone ww). To do so, I was thinking to delete Azur Lane's datas (not the app) from Android Settings. Could something bad happen other than having to re-login and to re-download voices and L2D?

[terse egret]

found another example of my problem: https://www.reddit.com/r/LDPlayerEmulator/comments/qdogx8/azur_lane_freezing_during_battle_ldplay_406764bit/

[robust python]

Hi, my brother uninstalled his unbound Azur Lane account from an old computer and is trying to login to the account on a new computer. His username still shows as in use, is there any hope of recovering the lost account?

[sinful yoke]

contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[brave rapids]

I've redownloaded the game and started playing again, I linked the account via facebook. I can see when I initially linked it in 2020 but when I've gone to log in via facebook its as if my account doesn't exists and I'm having to start fresh.

[sinful yoke]

make sure you login to the right server

[snow jackal]

i'm getting a latest version error

says please check your network connection, but my internet is fine?

[velvet monolith]

How can i remove this side ?

[eternal mural]

Not sure if this is a bug or something I'm missing but this exclamation mark wont go away even after restarting or switching device

[lyric lodge]

Are you officer, it's probably there to make you swap research as the warehouse is maxed, as you can see there

[carmine hedge]

you dont, its put there because the aspect ratio of the game is different from your device.

[outer herald]

You don't use CVs on your back line if you don't want to have that blue line and that more of a #gameplay-help question too

[verbal holly]

Please, someone help ne with this: I bought the 2400 gems pack, but I didn't received the gems, and my money is gone! I never had a problem buying gems, that's the first time.
Edit: I don't know if this is the right channel for this, sorry.

[vernal halo]

Hello, I have a problem with logging in to my account. Today I bought new phone and wanted to play, so I binded my account to yostar and twitter, I tried to login on my new phone, and it created new profile (account) - now I have 2 account on the same email and I can't login by twitter and facebook 😦

[vernal halo]

Never mind I used different servers XD

[sinful yoke]

contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[snow jackal]

Still can't access the game

I keep getting a version check error

Its asking for internet connection, but my internet is just fine

[pastel patrol]

Azur lane does not accept cellphone load for payment?

I have enough to pay but it says payment unsuccessful

[opaque spindle]

why can't I my google play balance for payment?

[opaque spindle]

nvm i figured out why

[noble token]

hey, so uh, funny story, I logged in today, had to download some assets (thought update's tomorrow?) and now 200 out of my 550 ships are gone ok, relogging made me lose even more ships, but after hard closing the game and reopening it seems to have fixed itself. Feels like it's taking a long time to sync up on login tho, so I'm guessing that's the issue.

[carmine hedge]

How in Gods name am I supposed to get out of here now?

Cant get my fleet out. Control Device is stuck behind these rocks so i cant clear the map

[lyric lodge]

Exit button, bottom right

[carmine hedge]

Ughhhh... i always miss these clues like an idiot. Apologies

[halcyon swift]

Hello I got a new PC today and when I try to install/run either Nox or Bluestacks it just bluescreens the pc has this happened to someone before?

[limber ferry]

Yo
Tried to „whale“ for ulrich but payment is pending since like 20min. Anybody knows how long it usually takes?
Was my first ever purchase and via paypal

[dire widget]

there’s a setting about the aspect ratio and i think it can be adjusted

[sinful yoke]

you cannot remove it in battle

[limber ferry]

Ok. Still did not come through. PayPal confirmed the purchase and ive also got a mail from Apple confirming the purchase, still shows pending somehow

[mild holly]

I got

New trade but how got trade card? , so hard not ur item T.T

[stark echo]

Can someone tell me what it's saying? I'm not exactly good at stuff like this.

I ended up checking debug mode (it was suggested on reddit) to check what's wrong with my game, and that's what it lists

[sinful yoke]

we wouldnt know either

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

you will have to contact customer support

[stark echo]

So just attach these screenshots to them?

[ocean kindle]

I just press hide

[sterile nebula]

is it normal that in a normal battle, the screen became white with the interface still visible?

map 9-4 normal to be precise

though checking with other maps, it's the same issue

[neon umbra]

I seem unable to log into Azur Lane

It kept giving me Unknown Error-1

Can anyone help?

Should I uninstall then reinstall

[graceful osprey]

This suddenly pop out this morning everytime i do sortie, and everytime i touch the screen on the sortie

Anyone have an idea why this appearing?

[outer herald]

That's because it wants to dim your screen because you have the battery saver option on in the in-game options

[outer herald]

Usually that's more of a login with your bind since it logged you out somehow

[neon umbra]

Yeah, unfortunately I tried the uninstall/reinstall method

thankfully my account is still binded

so maybe I should try that again when this install completes

Thanks for the tip though

[graceful osprey]

Wuohh, thanks sir, it worked

[mystic gazelle]

Hello, Can anyone help/have a solution to this problem?
I'm trying to limit break Ulrich von Hutten. I have 2 Bulin MKIII for the final Limit Break. But the game only detect 1 Bulin. I tried to lock and unlock the bulin it still doesn't work. Also tried Data Fix, but the result is "No Exception". Force closing the app also doesn't work

[void ember]

so i gave them what they want, screenshots, and after i sent, in 5 minutes they replied, then i replied the infos.
after that, they didnt reply
should i wait? i already sent another ticket tho

[vast quartz]

yes please just be patient as our support staff are working through the tickets

[void ember]

okay

[vast quartz]

check if the bulin is on commission, pvp fleet etc
if a bulin is not shown in the lb menu, it is because it is being occupied in other section of the game

[mystic gazelle]

Already check on that and nope. The bulin is not occupied anywhere. And it still won't show at the Limit Break screen

[vast quartz]

can you send me your UID? thanks

[carmine hedge]

This has happened to me before, but with a gold bulin. I ended up having to retire it because I just couldn’t find a fix. If you find out what’s wrong, please @ me too

[outer herald]

Do you have one of them either in the dorm or as your secretary? Usually that is the reason why it doesn't detect the second one

[sinful yoke]

just contact support next time if you cannot figure out like what wolfie says

[outer herald]

And then I notice that it was already taken care of apparently

[mystic gazelle]

Yea... Nozokana already help with that

But thanks for noticing 👍

[outer herald]

[cobalt igloo]

what is this error?

[outer herald]

Try logging out and logging back in, usually that's a desync error

[void ember]

Is it okay if I just plain guess it?

[sinful yoke]

yes

[void ember]

I totally forgot what month I created only the year ofc

@-@

[sinful yoke]

but this is used to confirm your ownership, so if you cant guess correctly they might lean towards you not being the true owner

[void ember]

I think it's around June to July rn

[void ember]

I see

Let's see what they say

I think it's May to June

I forgot

Does teh game not say anything?

[sinful yoke]

it only says something during the anniversary

[void ember]

Well the anniversary ended

I had the 2nd and 3rd anniversary

[compact hull]

my AL stucked here, why?

@sinful yoke fox

do you know how to fix this?

[balmy jetty]

have you tried turning it off and on? restarting emulator? clearing cache? reinstalling game or trying different emulator?

[sinful yoke]

restarting pc as well

[compact hull]

okok

[carmine hedge]

hey, does anyone know how to use a custom cursor in bluestacks 5? i've looked up a few videos but i don't find anything that works for me

[calm arrow]

Hey, so basically the game isn't avaible in my country, tried to download it by using a vpn but that didnt work too. Is there any solution or I just cant play it? 😪

[sinful yoke]

qooapp

[compact hull]

@sinful yoke now its stucked here

@balmy jetty how about you?

[balmy jetty]

i will suggest trying other emulators if it still persists then there might be some connection issues? no idea

[compact hull]

ah another note

@balmy jetty it only happen during opsi

it just doing normal on story hard mode

[balmy jetty]

[compact hull]

it kept stucked at 99.40%

in opsi mode only

[sinful yoke]

have you tried repairing your game?

[compact hull]

@sinful yoke the top-right gear icon stuff?

[sinful yoke]

[compact hull]

ok gonna try

[iron tiger]

Hi, I accidentally bought fuel for 50 diamonds, is it possible to cancel this purchase somehow?

[lyric lodge]

Sadly, no (been there 😦 )

[feral knot]

What's the fastest way to grind for gems? (without breaking wallet)

need some help

[worldly ocean]

Uh, how am I supposed to finish this level then? lol

[worldly ocean]

Just wondering since without it I won't be able to 100% complete all siren ops maps like I always do.

[turbid river]

Guys

How to unbind yostar account?

[worldly ocean]

Unbinding Accounts
To unbind your Twitter and/or Facebook account, select the account you want to unbind in "Account."
If access is unavailable to the bound Yostar, Twitter, and/or Facebook account, contact staff via the information provided on the Contact Us tab.
Please provide the following verification:
One screenshot of your bound "Account" (found by selecting "Settings" then "Account").
One screenshot of your bound account's Profile page (found by tapping the top left Secretary avatar).
*Disclaimer: Yostar is not responsible for any lost Azur Lane gameplay data of players who request to unbind accounts.

Thats all I could find

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fiery gazelle]

Hello, I loaded this game for the very first time 2-3 days ago and have played through the first tutorial. I just now have received control and went to settings. There is already an email address linked to the Yostar account! How in the world is that possible? It's certainly not my email. I have never played a Yostar game before.

[toxic rover]

I've completed all 5 levels in Passionate Polaris under War Archives. But it only shows 95% complete.
I had the same problem with Fallen Wings, completed it but only shows 92%
Is something missing, or is there a way to get both to 100%?

[uneven edge]

My phone recently got a system update and now I only get notifications for AL after I open the game. Anyone know how to fix?

[lyric lodge]

Run SP5 more. FWs a little trickier, as it requires yhe random assist battle that can sometimes trigger completing cleared maps.

[toxic rover]

@lyric lodge Thank you

[peak rampart]

Hello, when I tried to play azur lane its stuck at loading screen even if I tried to redownload it, it won't load.

[north kernel]

Can’t collect rewards? I have restarted

[outer herald]

If you're talking about the U-410 rewards, it shows you collected it for the day since it's time gated

[candid magnet]

do PR4 ships have Fate Simulation?

[lyric lodge]

Nope, going to be added with PR5 if they dont break the cycle

[candid magnet]

I see, its because when you want to convert your BPs they assume the max number for the PR4 is the max number with fate simulation included, so now i have now this exceeding number with Marco Polo but they wont let me convert them into something else either

[lyric lodge]

You can switch to dev30 by clicking the button, but I would personally not advise it as you need to start from scratch then coming July or so.

[candid magnet]

what happens in july?

[lyric lodge]

PR5 (atleast if the pattern continues)

[gray geyser]

hey guys is bluestacks' good to play AZ in pc? or there are better options?

[fiery spire]

hello i need tech support my azur lane commission disapppier if i croll under or my stuff and than iff i got out of dailiys dock or more and click to my dock is again here what can i do to fix it

[onyx kraken]

any of you using logitech ghub ? i could need help

[silver galleon]

i want to unbind my yostar account from Azur Lane, what can i do ?

[crimson willow]

im still stuck on trying to get the app to even start up past asking for the storage permission

[carmine hedge]

I have a G502 Hero. What do you need Julian?

[onyx kraken]

i had a problem where i couldnt install Ghub but its fixed now needed to download Windows 7 version, nice mouse btw have the same

[carmine hedge]

Maybe I'm missunderstanding. But if you have "compatibility issues" with GHUB, right click the installer and execute it with admin rights. BTW yeah! G502 Hero is the "Most sell mouse", it's from 2014 and still rocks!

[carmine hedge]

Let me know if what i told you fix your problem

[onyx kraken]

like i said i fixed it already ty for answering tho, I set my pc up new, and tried to install it even with admin rights it didnt work, i had to download the Win7 version idk man haha

[carmine hedge]

Guys now is my time to ask for support hehe.
I want to play AL using my Poco x3 pro + Kishi gamepad + Octopus PRO (for remapping) . I will get banned for using all this?

[molten zephyr]

Question? My account is fine but, the email I sent to Yostar was bounced for some reason, so I thought I would ask here. My account is currently binded to my current email. What if in the future I changed providers. Like for example [e-mail] to [e-mail] (since I live in the US)? Can Yostar update that on their end? I am not changing providers anytime soon, but I was curious if I ever did sometime in the future. Or can nothing be done?

[sinful yoke]

yes they will update that if you email them

[molten zephyr]

Thanks a bunch! Glad I don't have to be worried about losing a years worth of progress!

[carmine hedge]

Sorry i have another question.
Could I get banend if i play Azur Lane from a Linux distro + Virtual box + Android x86 emulator?

[stuck aurora]

I had an account, I linked it to Twitter, but after returning to the game, I can’t get into it, I enter it using Twitter, and for some reason a new account. sorry for my english i am from Russia.help pls

[true oak]

On the first screen when logging into the game you’ll see 3-4 options options to login on the left, choose the correct one when logging in then make sure to switch to the correct server.

[steel veldt]

After installing the latest update from the google play store, my game seems to be stuck on the 'Checking for updates' screen for much longer than usual, maybe over 5 minutes? Before updating this took like a few seconds, any known fixes to this?

[formal marsh]

I think I accidentally over wrote my account when trying to log in on a new install. Anything I can do?

[gilded topaz]

Hello I stoped playing a while back and lost my account but I linked my account to my facebook but when I tried to login I could not recover it

[sinful yoke]

login to the correct server

[sinful yoke]

did you have your account bound before?

[formal marsh]

Yes I did. I tried to log in to the bound account from the settings menu of the fresh install instead of the title screen

[sinful yoke]

if it worked, that means your account wasnt bound in the first place

[formal marsh]

Hm I must have forgotten what account I used then. Thank you

[round frost]

if i never binded a account and got a new phone and cant transfer the data from old. theres no way to get my old data right

[stable latch]

Uh i have a problem, when i tried going back to my acc with yostar, it sent me to a new acc

[vocal junco]

Hello tech support, recently the game's been taking a while to retrieve it's game data and versions, and today it just started to get stuck on loading screen infinitely at the front cover

[sinful yoke]

make sure you login to the correct server

[digital mesa]

Hi, I had sent to your EN email regarding unbinding my account's yostar account. But was replied with 3 different emails each asking different things... and I did reply to each of them with their respective message and I haven't hear back from you guys.

[carmine hedge]

Same here

Checking for updates... and no more

[silver galleon]

@sinful yoke hi, i would like to unbind my yostar account, what can i do?

[sinful yoke]

email customer support at [e-mail]

[silver galleon]

thank you

[serene ermine]

Hi @sinful yoke, i would like to reroll my account, but after cleared my azur lane app data and uninstall the game it didn't work, it still login from my old account. What should I do ? For the note, I didn't bind my account

[frosty siren]

Heyo @sinful yoke

I have a concern regarding binding,,
I have not been able to access my Twitter account, due to a whole other issue. In short, I cannot log in to it.
However, I wish to unbind my Twitter from my Azur Lane & Re-bind to my new Twitter account. Is there any way to go about that ?

[sinful yoke]

bind to another app like facebook or email, then disconnect your twitter and login with a different twitter

[frosty siren]

Thank you !!

Ah

It still says it can’t unbind from Twitter due to my current Twitter account not matching the one that is binded

[sinful yoke]

did you login to your old twitter account after pressing Disconnect?

[frosty siren]

Oh that was the issue - Acc got hacked & support wasn’t being very cooperative so I couldn’t

I figured it out tho & was able to get back in to the Twitter, successfully unbinding

[serene ermine]

Hi, is there any way to completely delete game data ? For some reason my account data still exist after I re-install it

[sinful yoke]

we do not suggest rerolling

log into a different server and you will get unique save data, so a fresh account

[lyric lodge]

Did you click the daily missions tab in information/the world map?

[lyric lodge]

You're not picking any from the selection, or is it just blank?

That explains why someone said they were the same each day. Not a clue if its intended or not, it also broke some limits like formerly NY only missions. You can always report it to Belfast and see if the devs mark it as intended.

[copper forum]

Hi there. Just wanted to find out if there are optimal bluestacks 5 settings for AL?

[upbeat reef]

Hey guys

[vivid goblet]

The Data note..

[junior ibex]

Good evening I ordered some gems and it charged me twice along with not me getting the gems but I only meant to buy one set of gems

[daring ether]

Hey. I hv a request

Can u guys make the auto system smarter?

[wintry mist]

Pls help

[sinful yoke]

login to the left side

[split gulch]

so after the latest Android update I'm getting no sound whatsoever in game, regardless of what I have the in-game volume or system volume set to, anyone else having this problem?

[sinful yoke]

is your ringer on or off?

[humble ermine]

I have had an Azur Lane account bonded to my facebook. My phone crashed today and when I tried to log back in it seems to have reset my account how do I recover all of my stuff

[outer herald]

Did you log into the right server when you logged back into your bound account there?

[humble ermine]

Well now I feel dumb.. ty Wolfie. That solved it. I just went straight to panic

[visual mountain]

how i can recover an old unbinded acc? i have the acc info but its not binded

[sinful yoke]

contact customer support and they will ask for any details they need @visual mountain

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[light vector]

hello

does anyone here know how to recover a yostar binded account?

my account just got reset for some reason

[acoustic gull]

so I read from the msgs above about this error but whats causing it?

[outer herald]

Login with you bind on the left there

[acoustic gull]

it worked, thanks
you got any idea on why it caused the error in the first place though?

[outer herald]

Usually it's a login bind issue at times with that error code

[dawn willow]

uhhhhhh can someone help my friend

[outer herald]

That's a desync, just restart the game and that ship will show up

[untold pumice]

If for example I had to change my yostar email to another one I'd have to bind it to either facebook or twitter first before contacting customer support?

[outer herald]

It's best to have a secondary bind regardless, but yes you'll need to take to customer support to do the email unbind

[rain burrow]

i couldnt receive my specialised core from my weekly missions, it said material thats above limit will be lost...however specialised core shouldnt be limited right?

[runic spoke]

@rain burrow You can only get 4K a month

[rain burrow]

ah ok that explains it, thank you

[sinful yoke]

the login token expired and must be renewed

[errant gale]

is there a way I can transfer my account to a different server?

[spring grotto]

There is not, sorry to say

[errant gale]

well it was worth a shot

[shy cypress]

I'm having a problem to login my account on bluestack

I want to connect the account that is binded to twitter

but when I connect with twitter, it doesn't connect to it

[astral plinth]

I accidently Butch Analyze my 200 or more FDG blueprint i keep for her future enhanced Is there a way any Customer service can help me revert my account?

[sinful yoke]

@dull thunder do you need something?

[carmine hedge]

How do you log out of an account

[stable latch]

Im downloading the game but it wont download

I can download other games but this one wont download

[carmine hedge]

Sry to say but I think the Lexington server has a issues because when I check it he has a orange flag with a white hot or not, and he crash every 3 minutes i can't take it anymore, someone can help?

[silent wave]

Go to settings and then click log out. Although, you probably already figured that out.

[silent wave]

Some devices block large downloads until you're connected to wifi, if you're not already try that. If you're using a company wifi (not sure why you would tbh) some apps can be blocked from downloading.

Could also not have enough free space on your device for it.

[brittle tapir]

Is there another way to report a player for typing offensive/racist words in chat or just the report button on their name?

[winter radish]

how to unbind account from twitter

[outer herald]

Have your bind to Facebook or Yostar

[rocky nimbus]

Has anyone ever had this issue?

[dire widget]

oh hey i just came here to ask someone about that

yeah it’s doing it to me also

i keep clicking confirm but it doesn’t fix it

[blazing parcel]

#tech-support message

[rocky nimbus]

Restarting my phone worked

[hollow elbow]

What to do?

[obsidian kite]

I can't purchase the new lucky bag, what is this error?

[rigid barn]

I purchased the 2022 bag and got charged then an error and did not get the bag

[primal tinsel]

I've purchased the two l ucky bags but I don't think I received the random skins

[tribal pumice]

Is it maintenance again?

[lime citrus]

I paid 10 dollars for gems but azur lane said payment failed?? but the money is gone

[golden finch]

Same me pay and dont get none

And only me money lost

[clever goblet]

I paid $47 in my currency for a lucky bag but I got charged $62 instead, can I talk to someone to sort this out?

[honest zenith]

Hello. Just asking but is anyone else having trouble with the sound? It's happen/happening to ne now where there is no sound at all. Any ideas?

[golden finch]

Have you downloaded the sound patch yet? and I think the new boats still don't have a voice

[honest zenith]

I have but the weird thing is I can hear the game though my head set but not from the phone itself. It's weird and I've tried several different things to try and fix it 😑

[sinful yoke]

unmute your phone's ringer

[golden finch]

If the reward for the purchase of gems is not recovered after the login time, I will return to inform you ~

[fast crest]

it seems like half the time when my charybdis whirlpool kills an enemy, it causes all the ships and projectiles to freeze in place, basically freezing the game

[light mortar]

Oh I'm not the only one with buying gems problems

[tardy fox]

That is also happening to me. I am using Android.

[tardy fox]

It happens to le every third time I purchase them 💀

[light mortar]

I still havent gotten the ones I bought. Ill probably have to email yostar

[tardy fox]

E-mail helped me. Also reporting play store helps, but they only can give back your money after a long time and bla bla bla... It's much better contacting yostar.

[tardy fox]

It also helped me restarting the device. Interesting os bug.

[golden finch]

Ye only lost the money for none reward ah

[lime citrus]

It says transaction pending, I paid 10 dollars and no gems

[solemn prawn]

Taihou or Enterprise

?

[steel prairie]

if this helps anyone else with failed transactions: i emailed yostar and they fixed it for me very quickly, just need your receipt from apple or playstore with ur UID and stuff

[lime citrus]

I did that too and still no gems

[steel prairie]

you have to wait for them to reply

they got back to me during the evening hours in my timezone

all i gave was receipt and stuff so as long as u did they should be able to help

[outer crag]

Does anyone know, if it's possible to get the mob clears on hard stages, once the stage gets 2/3 stars, 100% clear and clearing mode available? I got myself into problems on 11-1 hard mode, 26/30 mobs, and i don't seem to be able to spawn mobs there anymore..

[bitter pulsar]

my azur lane is crashing every few minutes

how fix

[viral wedge]

Yo so Idk if they changed something but aren't there subtitles for the secretaries? if so how do I get them?

[peak oyster]

Hi tech-support! I can't log into my account after reinstalling the game. Only Facebook was linked but when I logged through Facebook it went to tutorial. Account on server Washington; UID: ???100200 (I do not remember); Nickname: Artem Kydrin; 40lvl.

[lyric lodge]

Disable clearing mode when starting the sortie

[golden finch]

Wait back yostar ,29 dont work and me same wait for me gems

[rich venture]

hey tech-support, I have finished a node and defeated the boss but i cannot remove myself from the node even though all is cleared, i also cant retreat or start another node

[warped rock]

I can't seem to start my game. I've been having trouble for a couple of weeks now. I start the game and it sometimes gets stuck on the ship preview/checking for update screen. I'm on the Amagi Server (I think).

[crisp phoenix]

Hello there, I've played your game on my phone and after, reinstallating of it my account is gone.
What do I need to go to get it back?

[golden finch]

Azurlane suki thx for me gems

[tardy fox]

The support is truly amazing. Fast and clean.

[fast crest]

I have this same issue, made her unusable for me currently

[crisp phoenix]

Where is support?

[crisp phoenix]

/techsupport

[atomic dawn]

Hello, looking to recover an account from a few years ago. Am I in the right place and is it possible? I have some Google Play receipts but that's about it.

[outer crag]

Thanks 😄 I was turning off auto clearing, not the clearing mode...

[atomic umbra]

Are the notifications bugged or is it just me? Like after the update I only get notifs when I boot up the game

[wild vapor]

I did 100 pulls but it didnt complete the Build 20 ships for me (the "PR3 Training" in "EASY Rookie" for me

it started to count my gacha pulls yesterday, not the launch day where I did the pulls

[viral wedge]

My secretary doesn’t have subtitles like everything else anymore, how to fix?

[carmine hedge]

theres a button on the left that turns on/off the text box

[lyric lodge]

Check the battery controls of your device and switch Azur Lane off "sleep mode"

[lyric lodge]

It starts counting PR3 Catch-up AFTER you open the Catch-up window.

[wild vapor]

bruh thats bs, ty

[crimson obsidian]

I lost my account that i had bound to facebook around 2019-2020.

[graceful pier]

Was just playing and got booted out, now only showing this on launch

nvm, i had to log out and re-bind my account now its working, sus

[quaint gale]

This isnt really a bug but I accidentally bought the 3rd slot for skill training in classroom when I actually intended to train a skill, is there someway I can refund this? It was mistake

[halcyon sapphire]

the answer youre gonna get is no

[quaint gale]

[atomic umbra]

Had it on Never Sleeping on the get go since it's the only game I play lol.

[acoustic stag]

I'm having issues logging in to my account on a new device after binding it to my twitter. I keep getting a "TW authorisation failed: 100212" error.

[crimson obsidian]

Played on Avrora, cant remember my id but i have google play purchache records from 2020 for stuff. Can any one help?

[uncut crystal]

Anyway to reduce the game size?

The game is literally 1/3rds of my phone storage

[sinful yoke]

reinstall, make sure account is bound
do not update the l2d or voice files will help with bloat

[uncut crystal]

Is there a way to download l2d/voice files for certain ships

[sinful yoke]

there is not

[uncut crystal]

So I either can have everyone or none

[ivory tide]

I was trying to buy gems yesterday and have still not received them despite paying for them

Where do I reach out in order to get my gems xd

[carmine hedge]

Hello, I am unable to install this game in my phone, when search the play store does not even come up, I was able to when it first was available in global, device used at the time got broken so was never able to install, at a point only Japanese version appeared when got a new phone, but now none appear, is it a country related issue?

[outer herald]

What's your location? If it's SEA or Japan you may need a VPN to play the EN version

[carmine hedge]

Caribbean

[outer herald]

You may need to use a VPN then

[carmine hedge]

did, but wasted downloading the Japanese one

[coarse charm]

Hello, I need help to recover my Azur Lane account. My cell phone was recently stolen, now I have a new one, I downloaded the game but it won't let me log into my account. My username is Renardion, my account is level 111, washingtong server

[carmine hedge]

Did you bind it to anything?

[coarse charm]

yes, to my facebook account, but now the game starts from the tutorial. I tried with different facebook accounts but none of them worked

[crimson obsidian]

Found the facebook link from 2020, there was an id and email adress linked to it, yet when redownloaded when logging in on facebook account option all servers were empty.

[neon sky]

Hey tech-support. Idk if I am asking about this in the right channel but I'll ask away. Im getting a purchase error 19 for the fair winds pass. Hoping if there is any workaround for it. Really wanted to get the pass before the deadline ends. Thanks!

[raven parrot]

Does anyone have problems with multitouch sometimes? Sometimes the game does not register more than one input at once. Happened to me on two phones and on an emulator (Bluestacks). Happens very rarely and game reset seems to fix it temporarily.

It started happening after last maintenance.

[clever iron]

I cannot find my Yuudachi Retrofit on my Lexington account anymore so I thought I might have had accidentally scrapped her is it still possible to recover her?

[lyric lodge]

Check your ingame mail, there was a bug on release with it that they fixed and erroneous retrofit Yuudachi's got reverted, that might have happened to you.
If you scrapped her though, you're out of luck.

[crimson obsidian]

yo-star is ignoring me about my account recovery =/

[glad sundial]

me too...

[swift elk]

Unable to retrieve latest version info?

Nvm, was on vpn by accident

[neat fox]

i accidently bought a skin, can i refund it or not?

[spring grotto]

You cannot refund skins, I'm sorry to say

[neat fox]

note to self then. dont be on a while lookin at skins...

[ember spire]

Hmm, in the new event, Mystery Investigation, it seems like when you use up all 15 "hard mode" allocations, if you accidentally click on battle again, it prompts you whether you want or not to use an item to continue.
If you press NO, it consumes the item and starts the battle anyways.

Don't know if this bug was reported?

[agile igloo]

Is there supposed to be an in-battle skill pop-up for Independence's '(Retrofit) Supporting Wings - Independence' skill? It is hard to tell if this skill is actually activating in battle. I noticed in operation siren that my fleets that she is NOT in are supposed to benefit from the second part of the skill, but there is no pop-up when the battle starts indicating that the skill is applying.

[regal crest]

I believe my game didn’t allow me to collect rewards I was suppose to get an extra 5 BPs for these torps or am I going crazy? No more to collect from phase.

[lyric lodge]

Did you collect the event rewards from mail?

[regal crest]

I didn’t have the mail show up until now. Thanks.

[crimson obsidian]

any idea how long it takes to yo-star to respond to emails about account recovery?

[onyx bobcat]

can anyone help me with retrieving an unlinked account?

[brave blaze]

Hey, I’ve been trying to reach out about a purchase of the Lunar New Year Lucky Bag (2022) and 3 other sack of gems, but I haven’t even received my gems and items… I tried reaching tech support in game, but no response even after nearly the entire day went by…

[loud edge]

I can't log into the game, I have an infinite loading screen. (I'm using Bluestacks, because of limited space on my phone)

[muted mason]

What is working?

[random trench]

hi, just wanted to clarify, is the missile for the new ddg sisters delivered on mail? is it limited to player that actually plays the challange? asking for a friend, thanks.

[dire kraken]

I've buyed the fairy wind cruise pass, but didn't get the points

[lyric lodge]

You are at stage 16 though? (15 from the pass)

[tidal stirrup]

ugh, i just had something weird. i had a little over 20k oil in my storage. i completed 3 daily hard missions (just boss fights) and went to play opsi since it reset, and suddenly i noticed im down to 15k oil

[tidal stirrup]

looks like you did receive them and used them dude. once u buy it it's enough points to claim 15 tiers of rewards, u did that on the picture already. also you should not post such sensitive data on public discord

[lyric lodge]

Did you buy the 5K oil item in OPSI?

[tidal stirrup]

bruh

how could i forget about the data logger

lol

nvm xD

quite a derp moment on my side

[wanton marten]

I got black screen after defeating Operation Siren monthly boss ( normal )

After defeating it the loading pop-up and taken forever then i restart app and come black

And boss disappearing infront of my eyes without 40% - 0% Hitpoint reward

And force starting ( Hard )

Hard one is fine, no black screen bug

[icy plaza]

I tried messaging Yaru but it says it's not accepting DMs. Is he out for CNY or do I need to find someone else to contact?

[sinful yoke]

what are you contacting for?

[loud edge]

I can't log in, and I don't know why

[full lichen]

anyone else getting the wrong rewards on the latest world cruise mission stages? ive hit lvl 10 and i havent gotten junyou META. I only got 15 t1 exp boosts when i hit lvl 10

[manic siren]

hello. I tried to buy gems with PayPal, but it seems like the store just can't accept payment. any ideas?

[ionic creek]

did you actually hit level 10 though or did you open cruise page without scrolling down so that it looks like you have hit it?
its a weird bug to receive the lv 9 reward instead of the one for lv 10

[ionic creek]

I searched on this server for an answer but I find different responses.

Im playing on Android phone + bluestacks emulator atm and logging in back and forth. Is that also possible with an IOS device additionally? my account is secured with YoStar

[gleaming fossil]

I have problem with payment

2021 lucky bag payed doubled

i need refund on one payment

i requested refund on apple, but they denied refund...

[heady ridge]

Cant buy Gems
Keep getting a message saying google play funds can only be used in the country they purchased in

[full lichen]

I went from 9 to 12 at the time, so I got the lvl 9, 11, and 12 rewards only

But no junyou

[heady ridge]

Hell I cant buy anything n game using my google funds

[granite hill]

what error is this ?

and is it fixable rn ? ( I think staff are still out for CNY, right ?)

Nvm, i restarted my phone and it works again.

[robust ruin]

it is limited to player that had played the challenge before it reached 0%.

[forest stratus]

Hey guys i have a problem

I finished the first set of PR catch up missions but instead of unlocking the second one my progress has restarted

The support bot doesnt seem to understand what happened, any ideas what can i do?

Restarting my phone as well as relogging didnt help

[lyric lodge]

PR1 can (needs) be done twice before PR2.

[flat sorrel]

Hi what is the email to reach out to if we didn't receive a purchase?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[flat sorrel]

thank you

[forest stratus]

I see, thanks

[round wasp]

is it common for the game soft lock when about to get battle before loading screen?

idk if this is the problem but the game does soft lock me for particular after i got the 2 news rocket ship and set them as backline in the battle

bruh it just did

[twin dust]

i wait re : un bind gmail

[still tusk]

Is there a way to have the same account on my IPhone and PC using bluestacks5?
Last night I tried to link my account to blue stack useing my Facebook account but it wouldn’t let me.
Please advise as to the proper method to do this thanks.

[crimson obsidian]

still no answer from yo-star support about my lost account

[sleek tundra]

Halp please SOS ---___---

[true vine]

@sleek tundra use one of these to relogin

[teal fern]

Is there a way to undo a purchase? I missclicked and spent 600 gems on classroom slots 😐

[outer herald]

No, but is the best thing to have in the long run though

[brave raven]

getting these two errors when trying to purchase gems. Closing and reentering the game didn't help.

[cloud swallow]

Who can I talk to about a bound account that still isn't logging-in correctly?

[sinful yoke]

whats not logging in correctly about it?

[random trench]

thanks for the clarification.

[knotty jetty]

Hi, I got a problem when purchasing. It say pending in Apple store and I didn't get my gem

When I checked with bank they said I successfully made the purchase

😭

[sinful yoke]

it will take a few days to get into your account unfortunately, it will have to finish pending

[knotty jetty]

Oh I see, I hope that it would go through before the event enf

I would never purchase on apple again 😔

[astral mulch]

Hey guys , how can i recover my AL account while my phone got dât deleted

Data

[eternal stream]

i made a gem purchase, and i didnt get the gems, the money went out, and its still pending.

Order number: GPA.3325-8480-8114-01918
Order date: 4 Feb 2022 10:53:01 GMT

UID:139749003

i know its only the smallest purchase, but it being my first it just... makes me not want to risk my money on this otherwise lovely game, if its gona end up in limbo with nothing to show for it in my hands.

[eternal mural]

Is anyone else having problems with auto search not launching battles?
It has been happening to me since yesterday (on both nox emulator and android phone ) where my mob fleet moves to a node but the battle doesn't start and doesn't let me tap on anything. And yes, I have dock space available.
Closing and reopening the game seems to fix for some time it but it's quite annoying.

[crimson obsidian]

holy fuck yo-star customer service is only bots or blind as fuck

soon gonna make a information request, since they seem not to have it ( i have paypal receit, bank receit, and facebook link code)

and eu law can fuck them up if they have lost it

getting annoyed

[eternal stream]

same problem as me? take your money and give no gems?

[crimson obsidian]

no, lost account

[outer herald]

Did you have your account bound at all@crimson obsidian

If so, then you just need to do the login portion of this then

@eternal stream as for the payment, if it's bound to a bank of sorts directly it may sometimes slow down the process at times. Other times it's just a bad connection. I've had this happen to me once before and I tapped on the same purchase I made in-game and it gave me the gems without asking for payment

So if the payment went through and you didn't get the gems try and tap the button to see if it will give you the gems without asking for payment, it is asks to confirm payment the best thing to do is contact CS

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[crimson obsidian]

yes

[outer herald]

Just do the second half of that pinned item I responded to for you with your bind and check which server you originally played on. If you don't remember exactly check every one until you see your account

[crimson obsidian]

did not work, and it just started from fresh on all

[outer herald]

Did you login with your account bind on the main screen?

[crimson obsidian]

yes

clicked the facebook icon, selected the server

login

[outer herald]

When you did your account bind, was in the in-game settings

[crimson obsidian]

yes

even on the fresh account

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

If anything if you have any info to go on with your old account they can try and help recover it

[crimson obsidian]

only have the facebook link code, receipts from google play purchaces and the server i played on, and possible ingame name

iv sent those informations to yo-star support multiple times thusfar

but it seems they only employ robots or have actually lost my account data

[outer herald]

Well they are also mostly away for CNY right now until the 6th so it may take a while, and usually the response back is the auto response, just wait for a person to actually respond to help fix that

[crimson obsidian]

well, if they do not find it in X amount of time ill force them trough FOIA cuz EU

[outer herald]

[midnight kindle]

Just be patient

Wait until they come back from their vacay

[sinful yoke]

please do not spam their inbox thank you

[eternal stream]

Yeah i tried that, prompted for payment again, but the app store does list the payment was made, as does my bank.

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

If anything it might take a while longer due to it being CNY

[quasi glacier]

Hello, i have a problem using Operation Siren Strategic Search, it always stop at the first map like this

There is a way to auto skip that?

[outer herald]

If it's a story map, not really

[quasi glacier]

There is not story quest where im exploring, i've used the 5k oil map to unlock all zones after reset, then used the strategic serach in both ways(explorable zones and secured zones) but it stop after clearing the first map

[south moth]

Anyone know what this is about?

[tacit parcel]

Has anyone else had a problem claiming the new year mail gifts? I collected the items but never actually got them?

Nevermind I figured it out

[outer herald]

Did you try posting that in #bug-reports they might know something. If they don't it's best to report that to the Belfast Bot

[lyric lodge]

#known-bugs

[celest iris]

Azur lane was working this a few hours ago but now it just shows this screen whenever i try to log in is there a way to fix this?

[woven kite]

How do I unbind my Yostar account ?

[vague crypt]

@south moth Have the same problem. Only in War Archives though. I'm assuming that one is War Archives as well, the Scherzo of Blood and Iron one (not sure if that's the exact name). Tried is outside War Archives and it works perfectly fine.

[south moth]

Yeah only an issue on Scherzo of Iron and Blood. Anywhere else is fine.

[sand goblet]

Did something happen in azur lane?
I can't log in suddenly ??

[amber kraken]

Hi, I'm trying to recover a lost account

[amber kraken]

<@&460646206851252224> Hello?

[lime grove]

hi

[quaint raven]

Was the account binded to anything?

[amber kraken]

Honestly, I don't remember

I just tried logging into my Twitter account but the game put me in the tutorial again

[quaint raven]

Go back to the menu screen, and press the server selector, and press the "results found" button at the top

[quaint raven]

It may just be that you were trying to connect to the wrong server, this will check if you have an account on any of the other servers

[amber kraken]

omg it worked, thanks a lot!

[quaint raven]

no worries

[carmine hedge]

Scherzo of Iron & Blood

[vivid goblet]

Work the data in information, all problem right now people will server fixed download apps must wait for list noted.

[outer herald]

[sinful yoke]

I know ive said it before, but please try to have a more proper english sentence before trying to help people in #bug-reports and #tech-support , your help while appreciated, its not understandable, and confuses people more than it helps

[exotic moon]

<start>

settings
apps
force stop
exit settings
open azur lane
<end>

[mossy hound]

Just bought the box of gems and none of gems added

[fickle yoke]

Might need to wait a bit for the purchase to process, if you haven’t gotten it in a couple hours, I suggest you should contact the support staff

[nimble tartan]

So I have been getting the error message Unknown error :1 since yesterday and I pressed on the Yostar binding tab to get a verification number sent to my email but I still have not received a email for it. I have done it multiple times throughout the day and still not received a email what should I do?

[sharp shale]

do you have a twitter bind?

could you try signing into twitter on the left side of the title screen

[nimble tartan]

No I just have a Yostar bind.

[nimble tartan]

Hello?

[ivory lotus]

Hello, i cant seem to bypass the API error, i would assume nothing is wrong in the google services part

Ive checked some sources but so far there hasnt been a catch all fix that i can find

Does this game have a weird requirement i have to fulfill for legitimacy or?

[ivory lotus]

Did you select the correct server?

[sinful yoke]

they have been helped

[ivory lotus]

Er... Hello?

[hybrid venture]

my acc is lost after I deleted the app, it was linked to Facebook, but it shows a different acc

I made the acc about a month ago and has alot of process on it

[ivory lotus]

Did you select the correct server?

[hybrid venture]

I think so

hmm lemme see

[ivory lotus]

Cuz i did it apparently they lotted me in the newest server instead of the one i played prior

[hybrid venture]

ah that may be the same case with me then

[ivory lotus]

...hello?

[hybrid venture]

yea, still gone

it says on my Facebook cc that I logged on a month agoo

is there support here

[ivory lotus]

All servers? Mine was avrora

[hybrid venture]

mhm

is there any official ppl here

also, my yostar acc aren't working, it says unknown error 1

bruhh

what are the staff hours

<@&460646206851252224> sry for ping but can u help pls

[jolly sierra]

Staff not around because the its the Chinese New Year holidays

[hybrid venture]

yostar acc isn't working and Facebook acc says there's no data

[quasi lion]

What Fish Said

[hybrid venture]

oh yea sry I frogot

ok have a good day or night!

[jolly sierra]

as per pin

[hybrid venture]

ah OK tysm!

[wild mantle]

Hola

Halguien español

[sinful yoke]

hablo un poco

[wild mantle]

Quise saber que puedo aser tenia una cuenta avansada y se desaparicio

[sinful yoke]

ingles preferido

[wild mantle]

Estába ligada con Feebook

I would like to know that I can ask you an account linked to Feebook and it disappeared

[sinful yoke]

en que servidor estas?

[wild mantle]

No recuerdo

[wild mantle]

I don't remember it well but I put it in the search engine and it didn't appear

[sinful yoke]

"results found" boton

[wild mantle]

doesn't appear anymore

[sinful yoke]

puedes enviar un screenshot?

[sinful yoke]

envias un mesaje a [e-mail] para account recovery pero solo en ingles

puedes usar google translate para ayudar

[wild mantle]

Como

[sinful yoke]

email [e-mail]

[wild mantle]

Alguna idea de.que.cosas me.van a.pedir

[sinful yoke]

uid, nombre, servidor, y historial de compras

[devout tide]

My data was working fine and fast on most of my apps and sites. I also tried clearing the cache many times and still can't go into the game.

[feral leaf]

I have simillar issue. After log in I am stuck in loading.

Other apps and sites work normally.

[outer herald]

[devout tide]

Where's our mr.techy reponsuuu?

[sinful yoke]

try using vpn

[fickle yoke]

Are you sure you did the right email? Like did you type it in properly

[ivory lotus]

Any helpers?

[nimble tartan]

Yes I type it in multiple times. I had this is issue before so I knew to go directly to the binding area. I'm just not receiving any email whatsoever.

[mossy hound]

Same since yesterday and i haven't got any reply from email too

[severe dune]

Anyone help me, i had purchased Cruise wings in Apps Store but I don’t have this

[ivory lotus]

you mean the purchase went through, but you havent received the item?

[severe dune]

Yes

[tight flax]

hey

what up with you

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[oak fractal]

Same issue, anyone know a fix?

[gaunt mist]

my game is stuck on this for other apps it works fine but it say network error only in AL

also my wifi is good

[astral tree]

why am i getting this instead of the game launch screen ?

[sinful yoke]

that looks like it would be related to apkpure and not azur lane

[fickle isle]

I keep getting "Unkown Error: -1" while trying to log in

[sinful yoke]

log into your bind on the left side of the screen

[fickle isle]

Oh it's because i was on the wrong twitter account

bruh

[hybrid venture]

how long does it normally take for a reply from the support email

[ruby gull]

I have an issue with the mail. I didnt receive the event mail that gives you the missile and the torpedo parts.

I found it weird that all my friends have that mail but me

[woven kite]

normally how long does it take for the customer service to reply ?

[ivory lotus]

It just responded "for this issue, contact apple or google directly"

I cant even reach the point im able to pay

[hybrid venture]

anyone know

[sharp shale]

1-3 business days

[hybrid venture]

hmm ok

[sinful yoke]

it will be 1-6 business days dur to CNY

[lyric lodge]

Did you participate in the event?

[grizzled robin]

Is it possible that something happened during the mini-update from yesterday? Ever since that update, certain things that require a click/tap (like entering the dorm or moving a fleet on a stage map) now happen with a delay of at least one second (sometimes even longer) after the click/tap. The battles still run as smooth as they did before the update, so I really wonder what it could be

[ivory lotus]

I finally solved it, sokay tech team

Apparently it uses your registered default goog acc instead of whatever u use to install

so it was a wonky programming hicc

[ruby gull]

Yes

[gaunt mist]

how can i fix network error