tech-support

[unreal cedar]

same my connection is okay

[ornate charm]

well i can login now. but i kept getting the loading message often .

now it's connection reset message ....

[topaz niche]

it seems I'm not able to open debug mode

[ornate charm]

It seems stable now. Thx devs.

[vast quartz]

glad everything is working now

[topaz niche]

I still have the very same problem, is it better to reinstall the whole game?

[carmine hedge]

how long do we have to wait for the "unable to retrieve..." problem to be solved?

[topaz niche]

okay done, i just logged in, it seems more stable now

thank you devs and mods

[unreal cedar]

i still can't log in

i manage to get to the login page

but now its just network eroro

[carmine hedge]

same to me bro

[unreal cedar]

nvm i could know somehow

thanks mods

but i missed 4 cubes

where apologems

[topaz niche]

feelsbadman

[peak sierra]

why i Kent log in?

[copper portal]

Same

[tropic phoenix]

same with me

[sonic light]

Cant log in, it was fine a few hours ago

[vestal basalt]

What happen to the server?

[pale widget]

I can tho

[sonic light]

Its fixed now, thx

[copper portal]

I can loging in but only for a while

[topaz niche]

It should be fixed by now

[silver basalt]

Getting unknown error: -1. What to do?

[carmine hedge]

same problem with me, still can't enter the game

[foggy junco]

Is there any way for me get my account back, I was a dumbass and forgot to link the account, but I have the date and recriets for times that I purchased things in game. I'm also using the same phone number and email account on the playstore

[ebon mantle]

My cruise mission map is lacking the art assets. Is there any way to repair this or will I have to redownload the game?

[blazing cloud]

I can't login to my game and it kept showing that message

My connection is stable but I still can't login

[sacred ice]

Won’t give me trophy for completing mini game

[empty gyro]

did you claim the tablet from your mission rewards yet?

[muted gale]

Are the issues with Facebook binding solved?

[manic karma]

hi, i need help, i had to change smartphone because it broke, now i can't recover my game account.. help

[carmine hedge]

did u connect with yostar or facebook when u first joined the game?

[brave gulch]

how to remove voice line azur lane?

[carmine hedge]

bruh u serious

[brave gulch]

yea i want to delete the voice line, my storage is full because it takes so many data

[carmine hedge]

go to settings i guess

[brave gulch]

not file manager?

[acoustic halo]

Is the servers alright? I can't connect, it's just unlimited loading screen.

Edit: just need to changed my DNS from DHCP to static. (Should've tried this before clearing data)

[carmine hedge]

no

the game settings

[mystic bay]

I can't login somehow,
When I'm switching to VPN, I can login.

I live in Indonesia, I think my ISP is the source of problem, but I can login in other game without VPN.

[vestal scarab]

Can I fix this somehow?

[karmic bear]

good afternoon, I just bought the battle pass and they have not given me the gems that they offer with the purchase player name: leanderx1 server: amagi

[hard pagoda]

Hi, good morning, I'm on the subject of account recovery from the azur lane

I had a problem with the emulator that I use to be able to play without problems but 2 days ago when I started the emulator I had problems with the data which I was forced to uninstall the emulator and reinstall it which led to the elimination of the game

I had to reinstall and download the game but could not find the ID of that account and after finding it

[visual eagle]

Did you bind your account?

[hard pagoda]

nop

[visual eagle]

What emulator did you use? Some of them save game files.

[hard pagoda]

memu play

I also sent an email explaining the problem

[visual eagle]

I haven't used memu but, i've heard that customer support does help you recover files. For now i'd suggest you back up your data so you don't lose it while getting help. There's a rumor of memu being notorious for wiping itself. I don't know if it's true but just letting you know

[hard pagoda]

I had to make a new azur lane account

also when I started the emulator 2 days ago which the emulator was working but I got a message of corrupt data which the emulator was working, I uninstalled the file already saved but no case and I had to download it again

and there it was when I found the ID of that account that was deleted

[visual eagle]

If it's corrupt and you found it, maybe cs can do something about it.
Don't forget to bind account next time!!

[hard pagoda]

I don't think I can find the files

[hard pagoda]

I will do if he recovered it

also I have been almost 2 months since I started, I did not lose much to say

[hard pagoda]

nop nothing appears in the emulator is '' clean ''

I will see later the answer that you can give me and the mail too

[peak thorn]

This keeps showing up after I redownloaded the game. Any idea about how to fix it? I tried to uninstall and redownload multiple times, restarted my phone, etc and it still shows the error.

[brave gulch]

yea im just gonna clear all data

[visual eagle]

Try clearing your app data before uninstalling.

[peak sierra]

why this quest not complete? my javelin bevame lv 118 about 3 days ago

[carmine hedge]

avelin

[carmine hedge]

idk did u redownload the game?

[peak sierra]

did delete data

[rugged wagon]

Been almost 2 weeks

The purchase went through and was approved

Never got my 2400 gems

Still says i have the extra gems too

Like the 2x bonus

Someone help me out here

Should I email yostar or something?

[carmine hedge]

Not sure where else to post this, but asking this for a friend. He already has FB bind, which well, is proving to be unreliable

[sharp shale]

yes, you can bind to yostar even if its bound to facebook or twitter
you can actually bind it to all 3 if you wanted to

[sharp shale]

yea, you'll want to contact their customer support

[solid plume]

i cant do any interactions with shimakaze when shes my secretary.cant do touch/special touch/headpats.when i try it takes me to dock.what do?

[calm jasper]

Who do I contact in case of paid gem purchase but didn't receive it?

[iron ruin]

Guess this is the best place to ask my question.

Does AL have issues with rooted phones at this current time or can you freely play the game with a rooted Android phone? Older posts online are saying it's fine, but those are from like 2019/20. Just want to make sure before I go through with the rooting process and possibly waste my time.

[peak thorn]

Thanks man, it worked.

[rustic cypress]

Im having a "Network error" i just downloaded the game. I tried changing my wifi to data, clearing data, reinstall. None of them worked. Help

[gusty mirage]

How to unbind the Yostar account?

[clear shell]

i accidently binded my twitter to a new yostar account when reinstalling the game

is anyway for me to get my account back?

I was lvl 86 with the name th3c00ki

this was on my phone btw

[sinful yoke]

login with twitterrrrr?

[clear shell]

i tried

but everytime it goes into the tutorial

[balmy parrot]

So I had the game back in 2018, and linked it to my Facebook. I saw the event and decided to return, chose Facebook, but it starts me at the tutorial with nothing. I don’t know how to fix

[balmy parrot]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

login to correct server @balmy parrot

[empty ferry]

I was wondering why there is a discrepancy with the price for the 39.99 gem pack as displayed, but once I attempt to pay it is increased by a dollar, it doesn't happen with other gem packs

[outer herald]

That's something from the Play Store there since they say, yes it's that price, or no it's higher/lower than the said price

[empty ferry]

It only happens with this specific pack though, the last time that I bought it there was no extra charge

[outer herald]

The price change is mostly though the Play Store so there not much they can do about that part

[minor ginkgo]

can i manually copy and paste my game data to emulator to save myself by not downloading few GBs of game assest?

[feral python]

hello ! i recently purchase the Fair Winds Cruise Pass. but it still not unlock in game

what should i fixed this ?

[dusk frost]

Hello I would like to know if anyone has a solution to the very long loading screen I am having.

[balmy parrot]

Unfortunately I am on the correct server. I’ve contacted the support through email so I’m hoping this leads to something

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[regal adder]

Hello.
I need your help.
I have to return my account. I forgot to register it on yostar, facebook and Twitter.
My phone was broken, so I bought a new one. I can't return my account.
I know my account's name (hhar), level (63 level) and server (amagi). Thats all I know. I didn't buy something, so I don't have ticket (receipt or what, I don't know, my English is bad cause im writing this from Russia). Can you help me?

[dire widget]

whenever i open the app, i get a black screen and it doesn’t continue loading. i have sufficient internet and the app doesn’t need any updates. anyone have any tips?

[finite shoal]

I was wondering if I could unbind my Yostar Account from AL? I just moved to an iPhone and synced AL with my Apple ID since I don’t plan on using my old email anymore.

[peak thorn]

Something similar happened to me before. I fixed it by uninstalling the app, downloading the apkpure app, and then redownloaded AL from there.

[dire widget]

i’m using ios, does that make any difference?

[peak thorn]

idk much about ios but you should still probably try to reinstall the game through the appstore

[fickle yoke]

You can’t unbind a yostar account

[finite shoal]

In the game, yes I know

I was mostly asking if they could remove it since the email is not valid anymore

[fickle yoke]

email yostar

[finite shoal]

Yea, was about to do that KEK, thx 👍

[pastel patrol]

Im on bluestacks and my game audio is stuttering. Whats the best way to fix this? I have tried restarting

[limpid shore]

I pulled on the heavy banner then when I opened it came out 404 not ship not found or something along the lines.

[ruby dawn]

I did force close, cache clean, restarted the phone and still be stuck here

[stone harness]

Yo, friend of mine says he can't re install AL

He thinks it's corrupted files

[visual eagle]

Did you double check your network connection?

[ruby dawn]

I think watching YouTube in 2k says something

[visual eagle]

Have you tried allocating more ram & cpu to bluestacks in the bs settings?

[visual eagle]

what device?

[stone harness]

Mobile he says

[visual eagle]

When u said re-install. Did you mean download from the app store? or is it already downloaded but won't open?

[ruby dawn]

Even on emulator I have the loading screen loop

[visual eagle]

Have you tried resetting your internet? Or tried running the game on mobile data to see if it's your connection?

[ruby dawn]

this room should be called opinions, kekw

another great day on discord

[hushed dust]

Hello I need a help with my acc

[hushed dust]

My phone was broken,so I bought new one. After install and login I can't get to my old acc. I bind with Twitter. My ID is level 90+- have Shimakasa,Amagi as Secretary. I will give more information if you want. Can you help me please.

[buoyant reef]

did you log in with the same twitter account? if so are you 100% that you choose the correct server after logging in? the "last played on" is sometimes incorrect so just ignore that and go by server names

my friend had a similar problem, he logged into his account on a new device, and though his stuff is gone cause the server we play on is Washington but under "last played on" it sowed a different server and he didn't notice before i told him

[sinful yoke]

it will always be “incorrect” (its not last played on a new devicd)

it will default to amagi because the game doesnt assume you have an account alrrady

[wise oracle]

would the devs be able to transfer an acc from one server to another? cause my friend wants to be in the same server with us since shes lvl 115 and doesnt want to start all over.

[sinful yoke]

no

[wise oracle]

boo

[hushed dust]

My is on Avrora and when I login with Twitter but a game just give me a new acc.

[hushed dust]

My bind with Twitter is start on 7/11/2019 why the game just make me a new acc.?? And now I just don't know how to get my old acc back.

[pale frigate]

Shot in the dark but I deleted AL a long time ago and didn’t bind my account bc I thought I was done with the game but seeing the new stuff that’s out is it possible to reclaim my old account if I have reciepts or something

[waxen anvil]

im having a similar problem to artz, i havent played in awhile, reinstalled the game and my account isnt bound on twitter for some reason anymore. I know the account still exists because i can search for it on friend search

[hushed dust]

T__T i want to cry if I can't get it back

[hushed dust]

I think u can if u have a proof?

[pale frigate]

The faq said to post here but idk who to contact about it

[sinful yoke]

contact CS for acct recovery @pale frigate

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

login to the right server

[pale frigate]

Thanks

[hushed dust]

Right server but it make new acc not my old id that I blind

[small flax]

hi
i couldn't install azur lane on my device although it's compatible and the game isn't banned in my country
i tried every single emulator as well

i don't wanna waste time downloading random APKs on the internet

[devout tide]

Help

[sinful yoke]

restart the app

[devout tide]

Done

Clear Cache? done

Repair Asset? done

Reinstalling? Not yet

[sinful yoke]

are you implying they do not work, I cant read your mind unfortunely

you will need to clear asset or full reinstall, both do the same thing

[devout tide]

@sinful yoke this suddenly happened when I changed my IGN in AL

[zinc dagger]

how do i play the game on pc without having trouble i cant push any buttons while playing it thats why im stuck whole time not making anyprogress

[wheat mirage]

If I unbind my account with fb , I will can't use my fb to login my AL account ? And when I login to the game with the same fb account , It will create a new AL account ?

[hushed dust]

Hi I just come to say I got my acc back

Just delete and install it again then login with twitter and they're back,now I just feel like what wrong with twitter or sever? I don't even know

[pallid stag]

i just got my account back 2 weeks ago(someone hacked it and unbinded all my facebook/twitter accounts)
and today i got banned for no reason
HELP

i alr contracted CS and showed all envidences that this account is mine before but today i got banned

[fair pebble]

Hi, I just bought a gem pack and when it went through to buy it it took me out of the app to verify something, that came back ok and when I went back on azur lane some errors came on the screen and quickly left and I haven’t been credited the gems, I checked my bank account and the money has come out so was just wondering if there was anything I could do about it, thanks

[daring python]

Hello, hey, will binding my account with the yostar option allow me to recover my data in unfortunate cases? or do I need to bind it with twitter/facebook?

[inland ivy]

Is using auto-click on both phone and emulator violate the game rules?

[sharp shale]

any form of automation not provided by the game isn't allowed, but keybinds are allowed, such as binding WASD to move up, left, down, and right, etc.

[burnt zenith]

Good Morning, Admin, i want to ask about how to unbind my Azur Lane Account from Yostar Bind, is that anything i could do to do unbind from yostar?
-help

[sinful yoke]

you will need to contact customer support in order to remove it

[burnt zenith]

where can I contact CS? which email should i call?

[sinful yoke]

email [e-mail]

[burnt zenith]

Alright, thanks for the help ^^

[small flax]

hi
i was waiting for the reply

i couldn't install azur lane on my phone and also every single emulator

and my country isn't banned from azur lane too

[hollow hollow]

Any body know what the hell is this??

[outer herald]

Try logging in with the account you bound your game to

[orchid harbor]

I'm having issues figuring out which email or server my account was in. I quit back in 2019 and am returning. Just a bit ago I found an old screenshot of my UID at least and I have my gem purchase history as well. I didn't want to spam login attempts too many times in the case it triggers something. What can I do in this situation?

[outer herald]

@orchid harbor If you remember your bind for your old account just do this.

[orchid harbor]

Do you know if the tutorial is given to returning players? If that's the case then I might have to do the tutorial to see if it is the right one

[outer herald]

No you don't need to redo the tutorial

There is also a button to search for which server you were on after you log in with your bind that you used

[orchid harbor]

What's the character symbol?

[outer herald]

The character symbol shows what server your account is on

[orchid harbor]

Sadly I haven't found any of my emails having that character symbol. Might be bound to something else

[outer herald]

If it isn't on the Yostar account try the Twitter or Facebook login

Morse comes to worst you can try emailing support to get your account back if you have your UID

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

@orchid harbor just incase the other two binds don't work

[sinful yoke]

my character symbol does not show up on new installs

this is stated on the how to login tutorial

[outer herald]

[sinful yoke]

they gotta press the button

[outer herald]

Or you can have Kawa do a check bind

[sinful yoke]

(it wont show up either if they press the button but it seems they skipped that step)

they bind function been broken I ask bot dev to fix and they said okay but never update me if it was fixed or not

[outer herald]

Wait that won't show up if you log in on your bind and then do the check account button?

[sinful yoke]

user ignored the instructions to press the button

the symbol wont show up yeah

[outer herald]

[sinful yoke]

it will say the account levels though on the servers

[outer herald]

They need to fix that

[sweet kestrel]

I ask if it's normal waste +300cubes in event and don't get, in this case, rika but get 7 akane?

[sharp shale]

rng can sometimes cuck you hard, not having pity in collab events can kind of hurt

[carmine hedge]

hmmm how to clear more space for smart phone to download Azur Lane

i mean i download from CH Play

but now the second download need 2,9 GB more download

and me not have enough space

[sharp shale]

if you have any photos or videos saved on your internal storage, you can move those to your sd card
apps like youtube or discord or your web browser might also have a ton of cached data you might've not cleared
you could also disable apps you don't use like google play movies etc.

[outer herald]

[harsh elm]

Idk if anyone can help me but I can't get into my account anymore

[orchid harbor]

I actually used burner twitter/fb accounts in the past because I never had one and maybe used them purely for binds or fb/twitter related giveaways. I don't think I'll be able to remember them though. I'll definitely give the email a try.

[orchid harbor]

If the symbol doesn't show up then I should try logging into each server just in case?

[dusky fossil]

hi tech support team, is it fine to update it? because i just got it in my Play Store, and cmiiw patch note didnt mention about update thru play store..

[lyric lodge]

It's from August

[sinful yoke]

I think that means the last time al had an update that this user installed

its fine

[verbal crow]

so it's fine to update it?? because i got the same..

[sinful yoke]

[dusky fossil]

it's weird because it's just pop today in update tab..

aight, gonna update it..
sasuga Kawa..

[median ledge]

Is Android 5 or 7 more suited for running Azur Lane on an emulator?

[sinful yoke]

I imagine these are updates to OS, latest is always going to be best

[median ledge]

Alright, I'll run Android 9 then Thanks Kawaa~

[hollow wolf]

I updated to the newest version today, and just to test, I booted the game. It's stuck at the manjuus jumping and Loading... while seeing the main screen (currently the SS girls). I hope after the maint this changes, if not, yikes, reinstall I guess

doesn't even load the "Maintenance" notification. just the manjuus, let's wait and hope

[brisk crescent]

Well I updated everything and still have infinite loading on login

Have a wifi connection and never had that be an issue before

[hollow wolf]

well doesn't work. reinstalling the whole game right now. this is annoying

[neat bobcat]

i also had an infinite loading screen but i let it run for like 2-3 minutes and it eventually pushed me thru. try that if it doesnt work

[slender relic]

how would i get my binded account back since the last store update because my gmail connected to it but its not loging into it and i have to restart my progress

[vast quartz]

please send us an email at [e-mail]
our support staff will be able to help you

[slender relic]

ok

[carmine hedge]

what's this

[sacred haven]

maybe I'm stupid but I can't see any changes in the META coordinates. Is that intentional?

[patent tartan]

I ve got a problem with my game after the updates i cant get passed the loading screen. I already reinstalled the game or waited some time and let the game run

[brazen bronze]

The same thing is happening with me

[hollow ermine]

Good day! Has anyone got a in-game audio problem after the AL app update?

[sharp shale]

try reinstalling assets in the in-game settings

[median ledge]

If I want to clear up the extra bloat, do I clear data or cache, or both?

Or would I have to reinstall

[sinful yoke]

I think its better to reinstall (you can try clearing assets ingame though, it should have the same result) @median ledge

just from experience most al's bloat like that because the device doesnt discard old files from past events and decides to keep them

[median ledge]

Okay, I'll try clearing assets in-game first

[median ledge]

I'm not sure where the button to clear assets is.. I've looked everywhere but I can't find it @sinful yoke

I only see a button for repairing

[sinful yoke]

sorry updating my client rn to go find it I saw it a few day ago but I will take a screenshot

[median ledge]

No rush! I uninstalled the game on my phone and re-installing it now, but it'd be nice to know for any future bloating that occurs

[thin surge]

Is this normal?

[thin surge]

I don't have access to daily missions

[ivory sinew]

Excuse me, but is this a bug? 4 torpedoes ready

[silver cloud]

a lot of my boats were deleted, all of them were code locked, I was just farming experience

there were almost 100 boats

[mortal nacelle]

you probably completed all of your daily missions

[paper lava]

just wondering if anyone else is stuck at the loading screen and cant get into the game?

[patent tartan]

i had to reinstall the game and then i restarted my device that worked for me

[urban cedar]

This popped up when I tapped on screen while auto hard stage

Before update I didn't have this problem

[lyric lodge]

Uncheck the battery safe on auto function in options (been in the game for a bit now, not new with the last update)

[urban cedar]

Just noticed this option yesterday, thanks for help

[sinful yoke]

[sullen tinsel]

Unable to find trophy for SSSS gridman event despite completing the requirements well in advance of the end of the event. Have search for it and cannot locate it in the dorm either. The collection bar has the item searched and ID is set to Model City.

Not sure if this is even the right chat for this to be sent to, should I have put this in bug report instead?

[lyric lodge]

These collection items are never part of the set, so with those paramers you wont find it.

[floral storm]

I can't find the event shop. I still have the event currency but the shop is not there.

[faint gulch]

go to the shop from home screen

[floral storm]

Here? It only shows the siren datafiles

[faint gulch]

this shop

you'll find it along with all the other regular permanent shops

[floral storm]

Oh ok. Thx

[fathom sage]

Why is this happening? I’ve restarted, reinstalled, and did data repair, not fixed yet

[fathom sage]

Hey kawa the update keeps crashing at 1998/5859 when i reinstall

[tough terrace]

@sinful yoke ^

[fathom sage]

Fixed

[olive nest]

Hey i have no idea how i got banned those anyone here know why or can at least help me

[fathom sage]

Were you using any third party?

[olive nest]

No

[tight tinsel]

My game keeps crashing everytime I try to open it

[tight tinsel]

I reinstalled and the issue still persists

It works now after restarting phone

[fathom scarab]

guys how to escape from arbiter hard difficulty map?

[next monolith]

my question exactly

[fathom scarab]

all fleet fail, cant escape

[next monolith]

yep

me too

[fathom scarab]

[next monolith]

its the two pictures right above. no doubt about it.

[fathom scarab]

hard mode evasion too high, my carrier fleet almost all miss

[next monolith]

@fathom scarab got it. theres an exit button at the bottom right

[fathom scarab]

ty

[next monolith]

hmmm. so I left and went to the shop to repair my ships outside of arbiter fight but it didn't cleanse the low resolve debuff. My ships are full hp but still wont fight with the debuff now on.

[fathom scarab]

same

that low resolve debuff still active

[paper lava]

what do i do after reinstalling the game im stuck in this screen?

[tulip ravine]

So ehm... Healing doesn't seem to be working. My Perseus' preloads aren't working, and even when she does use an airstrike, it does no healing, anyone else having this issue atm?

[tulip ravine]

Huh, I went and test it in normal stage (earlier experience was just in OpSi) and it seems to work there... So did they just nerf healing in OpSi? Cuz that would suck...

[gloomy carbon]

That’s weird the game just ended and there were still enemies

[visual aurora]

Anyone having trouble logging in? Im stuck at thw retrieving latest version info screen

[sullen basalt]

Yeah, I'm seeing that too

[lyric lodge]

Perseus is probably suffering from Tolls of War

[lyric lodge]

Not a bug, low resolve is fixed by fighting (of the 50AP repair option). Just go to corrossion1 and clear it for the easiest clear

[next monolith]

Yeah that worked. Im just use to clearing abyssal then repairing my ships for resolve cleansing.

[obsidian tiger]

I've got the infinite loading screen after launching the game. Any way to repair the client without a full reinstall? I don't have access to good internet at the moment.

[opal zealot]

For some reason I can't retrieve my account that is bound to my Twitter. I contacted customer support and all they've done is verified that I have an account bound to @mytwitteraccount and mytwittername. That was 17 hours ago and haven't recontacted me at all since.

[sharp shale]

did you select the correct server

[opal zealot]

Yeah

I'm on a new phone, but that shouldn't make a difference, right?

[sharp shale]

that's odd

[tulip ravine]

Is that the effect when you've used a repair kit?

Oooooh

just read up on it. I actually never knew this was a thing lol

Ty for the help

[sinful yoke]

it will automatically default you to amagi on a new device

[opal zealot]

Yeah, and I switch back to Sandy. The problem is it is counting my one Twitter as 2 different accounts.

[lyric lodge]

You can have a save on every single server using the same account. That's not an issue. If that's what you mean.

[opal zealot]

That's not the issue. The issue is I can't get into my Sandy save and they're saying I have 2 saves on the same server on what should be the same account.

[pastel crystal]

some enemies, like the arbiter, have a skill that steals your healing

[sonic hill]

so after this happened earlier I didn't get the core data and it used up one of my attempts, what do I do?

[toxic slate]

I can’t withdraw guild rewards even though I took part in the mission

In action report when I click on collect it says

[peak sierra]

why i can't use my acc?
but if i used my fb i can log in but if it's on AL it can't,

[strong mauve]

is there somewhere else beside reinstalling to repair the assets?
everytime i did... i only get like 1/100% and forced me to restart, and it dint fix anything

[lunar blaze]

Hello, I've tried logging into AL again after a year or so, but I keep getting sent back to the tutorial. I tried looking through all the servers, and even tried different email accounts to see if I used the wrong one, but none of them show a server that has my character on them.

If I recall correctly my username was blazerfreak.

Has there been a deletion of inactive accounts?

I've emailed yostar support, but the only thing I have are apple receipts for in-game purchases. would that help?

[peak thorn]

Same thing happened to me, if you're on android, I downloaded the apkpure app and reinstalled the game from there and that fixed it. If ur on ios, then try just reinstalling from the appstore. If those two dont work, then idk

[swift remnant]

So I have my account binded to my yostar account, but I can't find anything detailing about I would transfer my data between devices, how would I go about this?

[sharp shale]

log in using the email you bound your account to in the title screen @swift remnant

make sure you select the server you play on

[brisk cedar]

Can I link my azur lane to facebook and apple simultaneously or can I choose only one?

[hot dune]

I installed Azur Lane on one of my cellphones and logged in my Quatzalcoatl account using facebook but the server that came out was different and the other server had no data.

[fallow plaza]

Not sure if this is the place but is anybody playing AL on iOS (ipad 6th gen) and experiencing a lot of crash to menu [CTM]? Ever since the new update been crashing like crazy. Might be the tablet's old? Is it a ram issue?

[sand fern]

can I ask question here if I'm not EN version?

[sinful yoke]

depends, this channel is only for EN error codes and etc

[sand fern]

ah I see

[pearl violet]

Help

This error occurs on both phones and laptops

[pallid wigeon]

Hello, I'd like to ask if I could gain access to my old account over at the Avrora server again. I'm trying to log on through my twitter where the account was bound, but I'm facing authentication failures. I know other people face the same issue, so I'm just messaging here in order to bring up my own issue 😅

[carmine hedge]

came in here to check if anyone else is getting stuck on fights; for me its the meta fight, happened twice already

[outer oxide]

I am unable to access my account. I was playing it on sandy server yesterday and today its starting from tutorial. Wth is this. It was 86%. Can someone help me.

[slender rivet]

Hey so I had my account bound to facebook and now whenever I try and load in it takes me to the tutorial without my progress. Can I get a hand with this?

[outer oxide]

Same thing happened with me 😭😭😭😭

Mine was at 86% and now its starting at tutorial

[strong python]

Hi! How can I speak with a moderator about the recovery of an old account?

[slender rivet]

You might have to @ one of them or bite the bullet and shoot someone a DM

Or an email.

[sinful yoke]

did you bind it

[sinful yoke]

login to facebook and what server do you play on?

[strong python]

Yes... I bound it to a Facebook that no longer exists since I deleted it. So I'm already contacting support via e-mail to see if I can get a solution. Thanks!

[sinful yoke]

oh okay you must be user that dm mod thinking cs then

[pulsar willow]

I just woke up and opened AL and this is what my dorm looks like

It says its loading furniture

[sinful yoke]

can you open log mode and send a screenshot of it?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[pulsar willow]

I tried repairing assets but to no avail

[outer oxide]

Can someone help me recover this

I have sent email for recovery with all the info i had but no reply yet. Only thing missing is UID which I didn't know.

@sinful yoke

[sinful yoke]

yes? @outer oxide

[outer oxide]

I just lost access to my account yesterday

I was playing on it a day before and suddenly it started from tutorial yesterday

The account was at 85% CR been playing for more than 2 years now 😭

Please help me recover it.

I can provide all the info needed. Just dont know UID.

[sinful yoke]

you said you already contacted support

so please wait for them

[outer oxide]

Ok. But if possible can you ask yostar staff to dm me plz. I haven't been able to sleep since i lost access.

[abstract aspen]

hey, a question, can you change your twitter bind? because currently my AL is binded to my really old twitter account that i don't use anymore

because I was gonna delete it as there is a lot of cringe posts that I made in that account

[sinful yoke]

yes, unbind in the settings and you can change to a new account note you need multiple binds in order to do so yourself, if twitter is your only bind you will need to contact CS so they can remove it for you

[abstract aspen]

ah alright then, if i unbind, the data will be saved in the game right? so i don't need to log in and i won't lose my data?

[uncut hatch]

There seem to be a lot more white space in the guild hall today.

[sinful yoke]

try restarting the app, if it doesnt help, repair your files in settings

[uncut hatch]

Okay thanks

[sinful yoke]

in settings press disconnect, then press connect to add the new twitter to your account

[uncut hatch]

did the repair didnt work still there

[eternal raft]

What will happen if I remove azure lane from the iCloud backup

[eternal raft]

It takes all of my backup

[strong mauve]

I also had the same prob, did the repair thinggy.. yet only 1% and forced to restart.
Nothing happened tho

[outer oxide]

Can someone link me to any of yostar staff members plz. I had my account access taken today. Been using it for two years now. Unfortunately don't have the UID. Other than that have all info. And receipts of purchases too. Please help me. 😭😭
I contacted support but they took a lot of time and started saying i am not real owner. I already have purchase receipts from 2019 and 2020 to back it up. Just dont know UID. 😭😭

[main apex]

Im in the process of changing phones, and when i logged into my account i logged into my old one I lost years ago, is there any way to combine them or not, what should i do anyway?

[winged iron]

I don't know if this counts as a "bug" or not, but when I open AL and get greeted by my Secretary, the game is just frozen (i cannot click on anything) for about 10 seconds. Happens every time I launch the game

[white nymph]

I’m getting freezing issues when playing on my iPhone 13 pro max. It usually happens when I press a button that loads me into something else. Like at the end of a battle and pressing continue, or going into a battle, or going into the dorms

[sharp shale]

all your account data is stored in the game's server, so you don't need to back up the app
though, make sure your account is bound to yostar or twitter or facebook so you can access your account in the future in a new device etc.

[willow acorn]

Can someone help with any of that?

[lyric lodge]

Gridman Calibur: When equipped by Rikka Takarada: improves the attack pattern of her Slash & Circus skill, and triggers an additional torpedo barrage every 20s.
How is that not clear?

[fickle yoke]

Also there are various videos on that event detailing everything you need to know about the gears, ships, etc

Just look in media-content to find it

[willow acorn]

In the event store, the description for those gears are just the name of the gear. Which is why I didn’t know.

See?

Says absolutely NOTHING about the gear that isn’t already obvious. Clearly someone was too lazy to put in a real description.

[willow acorn]

In previous events, their haven’t been any gears that only has effects for one ship (as far as I know), so I naturally assumed these gears would work with any of the event ships.

[lyric lodge]

Coopers plane, Z-flag, Shining Bracelet, Awakening Pearl, Unfullfilled Promise, Flettner Fl 282 Kolibri, Corn Lantern, Team Emblem

[fickle yoke]

thats mad unfortunate just do your research first

[oak flicker]

Please help me, I have lost access to my account in the game

[buoyant reef]

the description doesn't matter because it should be obvious to anyone with a brain that you wanna get the character first and the limited gear second no matter what the gear actually does

[remote harbor]

A few days ago, my order (Azur Lane BD vol.2) from Japan had finally come to my country (Peru). However, the BD codes are expired because it got delay by covid. What should I do?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

Contact [e-mail] and give them anything about account information that you remember

[pastel crystal]

Getting a black screen when loading the game on bluestacks

It's worked in the past

after the Yongshi Manjuu Yostar banner, it normally jumps into the loading screen

but now it's just, black screen

I tried reinstalling from scratch

no dice

any tips?

Checked for updates, BS is up to date

[pastel crystal]

I uninstalled again and reinstalled again and it appears to have worked, oh well

[ivory breach]

Is anyone having issues where the game just seems really laggy to commands. I had to tap on the settings icon like 3 times in order for it to open. I restarted the game and my phone

It appears I figured out my issue. My company's wifi was messing everything up

[graceful citrus]

I had the "This application keeps stopping" message pop up. After restarting the emulator instance it went away and the game started loading/working.

[old badger]

I want to add Portland and penny to commission.

But this happens

[pastel crystal]

that is not the problem I was having

but it appears reinstalling the game resolved my issue

[modern shoal]

The yostar website for the artwork giveaway thing today doesn't work properly on phone. I can't like any of the posts and I need to like one to be entered into the giveaway.... weird for a phone game not to let you enter a contest by phone
And yes, I signed into the website

[vivid goblet]

try again restart in-game right now!!

[muted mason]

Good evening, why can't I change the mail from my account in the game?

the button is gray and does not allow changing mail to another

[carmine hedge]

Hi good evening, how can i change the email of my account (yostar account)?

[sinful yoke]

tilt horizontal

[carmine hedge]

@muted cliff stop pls (the reactions)

[open pasture]

I can't complete this cause the place were the energy matrix goes suddenly disappeared I tried resetting the game and repairing assets but nothing.

[outer oxide]

How much time does it take to get reply from yostar support. Does anyone know?? I am trying from last 2 days to recover account but no reply only got the automated replies. Also is UID mandatory i have all info except the UID was really careless.

[pale star]

Azur lane currently is holding 6GB in my storage (1GB+ free storage) and I can't update it, should I clear data (that occupies about 4GB) so I can update?

[bitter lion]

Any problem in server? Even after redownload, stucking in here

[wary plume]

This is a bug? I always get plans for pr2 from research H-339-MI Small Project (2h 6cubes)

H-387-MI Small Project (1h 3cubes) gives for pr4

[misty crow]

not a bug

research focus means you'll get min 2 researches of that research group

if you get a pr2 research and use it, you'll still get pr2 research

@wary plume

[buoyant mortar]

does the azur lane support email reply on weekends?

[karmic wadi]

Support response times are usually given in business days, which don't include weekends, so I would assume not

[buoyant mortar]

[warped acorn]

Is there any pc version of azur lane?

[carmine hedge]

so i am having a slight problme

i am trying to transfer my things from one phone from another

with twitter

but all it does is takes me to a new account

[sharp shale]

there's no pc version of azur lane, but if you use windows 11, chromebook, or a apple device, you can run azur lane natively
else you can install an emulator on your device to run azur lane

[rigid dragon]

Is there a trick to keeping the Meta battles open daily or is there some specific mission in OS?

I didn't have this issue with Arc

[dark inlet]

Quick question

Actually nvm

[nimble zephyr]

I am stuck in this map. I cant retreat or change the map. how to solve this? pls help!

[nimble zephyr]

nevermind.. I solved the problem

[chilly oriole]

Does anyone know why this happens? I have not been able to play for that message for 3 days, please someone help me

the game menu stays like this forever and I can't play

[zealous stirrup]

ran into an odd situation, when i booted the game on my phone a little bit ago and some of my ships were missing, whereas booting it up in an android emulator they were all there.
edit: they're back when viewed on my phone. i repaired assets on main menu, but it said "no exceptions" so i have no idea if that fixed it

[gray totem]

i have a problem. i can not loggin into azur lane useing my twitter acc because its bugged in BlueStacks and i can not unbind it. is there a way to bypass the bindig to another Acc ?

[sinful yoke]

just restart the app next time

[sinful yoke]

bind it to another bind like facebook or email

[sinful yoke]

try repairing settings at the title screen before entering the game

[chilly oriole]

I already tried, I even uninstalled and installed the game and even so it does not stop me from appearing that loading menu

[sinful yoke]

try using a different internet connection or a VPN

[chilly oriole]

ok I'll try

[chilly oriole]

it didn't work

[patent hazel]

Hi there, had an issue last week where my Opsi shops all restocked except for NYC. This week, I had cleared every port's inventory except St. Petersburg, but none of them restocked. So far I have tried restarting the app, no change.

[lyric lodge]

"Shops have eight random items for sale and rotate every 3 days. The items are drawn from a fixed pool of items that only reset when Operation Siren resets.

The maximum amount of items in a store is 42 (St. Petersburg). Every reset of Operation Siren has atleast 9 refills of the Port Shops. This means if you buy atleast 5 items per port each reset (3 days) you're guaranteed to empty all shops by the end of the month. "

[glossy mauve]

hi, im running out of space in my phone, is there anyway to move al to sd card?

[sharp shale]

it's not recommended to do so

likely it won't boot either since a chunk of data will still remain in internal after moving it to external

if you still want to try, azur lane can run on a rooted device so you can try moving azur lane to sd card that way
note that running games on a sd card can damage the card

[pastel escarp]

When I try downloading the latest assets for voices on my phone it says ERROR(CODE:4)

What do I do>

[carmine hedge]

I can't login

[sharp shale]

log in here

[urban dragon]

if a yostar account was unbound successfully from past account, can it be bound to new azur lane account?

[sinful yoke]

yes

[timber swift]

how do i fix this?

[brave crow]

simple

restart your phone

if that doesnt work

than your internet router probably needs to get restarted. If that doesnt fix it than your internet is either really bad or its being dumb from your providers servers being overloaded. happens more often than you think.

[timber swift]

I have already tried doing all of these stuffs but none of them worked, this is probably just my internet being potato.

thanks anyways

[brave crow]

rip

DM me any time if you got more issues. I got a friend that works at AT&T so he doesnt shut up about troubleshooting.

[timber swift]

aight

[pastel crystal]

anyone know a more permanent fix to "ships randomly missing from my game"

I tried repair assets and restart when it happens but it's getting annoying to restart 3 times until the bug doesn't occur

[sinful yoke]

are you on emulator

[rigid dragon]

Is there a trick to keeping the Meta battles open daily or is there some specific mission in OS? When I get it opened it closes the next day. I didn't have this issue before.

[fleet sentinel]

Is anybody having issue with the game crashing every few minutes on IOS?

Atm the only hint I was able to get before it crash is extremely slow frame rate and loading (the one where manjuu jump around)

[brave crow]

have tou tried restarting your phone?

If you're storage is on the brink of full than that could also be causing issues. Not sure it also happens on iOS but on my old S10 it would lag and crash games because the storage was so full.

[fleet sentinel]

I haven't tried restarting it and as for storage I still got 44 GB to play with

[brave crow]

ok restart. first step to any issue tech related is to restart

[carmine hedge]

Yep

[carmine hedge]

Which iOS device are you using?

[fleet sentinel]

A sixth gen iPad with 128GB of storage

[loud swallow]

Authorization error 100200, when try to login with facebook account.

How to solve it?

[broken cedar]

Hey i wanted to play after a long time but when i logged in with my mail address he deleted my account. any help to get my account back would be nice.

[bitter lion]

On phone date take long time on retrieving data and loading forever

But with wifi connection, its work.

What should i do to fix?

[carmine hedge]

Yeah.

[bitter lion]

Debug mod is here

[inner bluff]

my azur lane keeps freezing on ldplayer 64bit since a couple of weeks

i had no problems in the beginning and this is really annoying

it's always freezing in a fight

[shell pecan]

same on blue stacks

[brisk gulch]

I can make Neptune "fly" if I first move it over the decoration that is performing an action, after which by releasing (i.e. removing my finger from the display) Neptune, it remains still in the "flying" state on the decoration

3 ship

[glacial hemlock]

Subs

I have U-37, U-47 and U-81

I just got Das Boot

Which one should I replace

[native trellis]

is there something wrong with the server? i get disconnected every like 15 mins or smth and it takes a pretty long while before i can log back in

my internet should be fine. i been playing online games with no lag or whatever... so idk what's the issue here

[carmine hedge]

Hey uh, Ive just returned from Azur Lane after about a few weeks because of school work, and uh, It's been over 3 hours that my phone has been on and it still hasn't loaded in..

It's been loading for 3 hours now, and the screen is still like this, I've reinstalled and it's still the same

[scenic raven]

@carmine hedge /support

Ah, did that odd

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[scenic raven]

That’s how you’ll go about fixing an account related issue. Beyond that, one of the more tech support savy users will be along at some point to give advice on this specific issue

Email customer support above if you believe you’ve lost your account, though

[brazen sigil]

my game is stuck loading at 99% whenever i load a map and i have aquila in my fleet. anyone have any fixes for this? i play on nox if that helps

[carmine hedge]

It might be due to lack of ram or processing power since when I also used 7th gen ipad. I had frequent crashes happening. Now, when I use ipad air 4th gen, I don’t see that happening.

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[pale skiff]

So I unlocked 2 pr ships today and I get a notification mark in ship yard, yet I am not able to start a new one

And the notification is not going away

Anyone got any ideas

[drifting lichen]

Why won't it let me collect?

I've got enougjt for Lil Sandy

[sharp shale]

time gated, wait til tomorrow

[drifting lichen]

Okp

[low apex]

Any reason why the game doesn't run on either Bluestacks and LDPlayer? It's a reocurring issue

[carmine hedge]

algs

[dark sluice]

Id email Bluestacks I use it just fine I had issues with their 5.0 Version. I use Bluestacks 4.0 Hyper V.

[ivory sinew]

Excuse me, is there a way to "dump" many unused fuel?

The thing is, for each upgrade, the oil limit is far below coins, which will hinder me in situation like one in that screenshot

[lyric lodge]

Dorm food really is the only option

[ivory sinew]

Wait, what?

FINALLY! THANK YOU! 😭 🙏

[carmine hedge]

I take it back, Azur lane is very broken

I've redownloaded the game 2 times now and it's still on this screen.

It's not my device, I don't think.

It's the game itself. I'm going to redownload it for the 3rd time see if it works.

I've also turned on my phone for over 25 minutes just to see what will happen but it's still the same.

[devout laurel]

Hello

Need some help some

My twitter acc got hacked and turn into elon musk shit

Now how i unbind it?

It show the acc suspended and can't take next step

Good thing i didn't use it for social

Only azur acc binding

[fickle flume]

it seems my account is gone?

I've logged into my Yo-star account but it's giving me the tutorial for some reason

[dawn forge]

How do I get rid of the transparent white thing on the left? It darkens my screen a lot. Android S9.

I don't see an in game option to disable it.

Just @ me if you figure out how to remove it.

[dawn forge]

I can move it up and down:

[dawn forge]

Going to reinstall the game and see if that fixes it. Account is binded to social media and I screencapped by player information before.

Fuck that didn't fix it.

[gusty ruin]

Oh geez there isn't a fix for it

I tried looking through the settings to see if it could be removed but I notice it's not just this game.

[sage salmon]

what's happening? keep getting unknown error -1

ok managed to log in with my yostar account

bruh

also the code went straight to spam box lol

[sage salmon]

galaxy s9? you sure it's not that hotbar that the phone has? although I never seen it horizontally, only vertically

I have the same phone so it could be

[dawn forge]

I actually ended up fixing it. Turns out I just had to go to all the game booster/plugin/etc. apps I found when I searched "game" and just stop them from displaying on top.

[gusty ruin]

Did you do that in the game itself or from the game launcher app?

[dawn forge]

Nah I just searched for "game", found the apps, and got them to stop doing that.

[gusty ruin]

Thank you

[fathom sage]

I just got randomly kicked from the game??

[indigo heart]

Got kicked too but can't log again

[mossy barn]

washington down

[granite nebula]

same

[left rune]

Me too

[fathom sage]

I was in the middle of ASHES and my emulator bluescreened

[real island]

Lexington is out too I got kicked out

[jagged quiver]

apologems?

[bold nova]

emergency MT me thinks

[wooden moss]

Sandy is dead too

[ember geyser]

Check the server you are logging on!

[carmine hedge]

[tidal stirrup]

hmm, looks like something is very borken

emergency maitenance

washington is down

[dry peak]

Gems time

[grim timber]

I have coins already thooo

Gimme gemms

[molten sail]

ayy isit gonna be a rollback

[carmine hedge]

:Gem:

[molten sail]

[carmine hedge]

:Gem:

[grim timber]

Wait rollback?

Which server?

[molten sail]

lol no, just wild guess

[outer herald]

Only if someone got a ship now instead of the 29th

[carmine hedge]

[leaden cobalt]

:Gem:

[crude cove]

[wary vigil]

Do you think maybe as a compensation you give us gems, cubes, and a promise ring

Like 50 gems, 10 cubes, and one promise ring

Your opinions does that sound like a fair compromise

[wintry solstice]

lol server still down

[ocean kindle]

I have problem here

I cant acess to comic

[wintry solstice]

lol,how you can enter to server

Server still down right?

[errant zenith]

I can't access comic either

Server just came up for me

Just now it kept showing error-1

[ocean kindle]

Mine is blank all

[ocean kindle]

Serve up

[mystic osprey]

Oh god the slow download thing happened again

30 minutes

[ocean kindle]

Wifi slow

I am okay with it

[proven viper]

hash file check failed

[plain gazelle]

Yeah same

[arctic sparrow]

got that too

[elder edge]

I have the same issue.

[lunar heart]

Hash File Failed

[brittle tapir]

Bruh anyone else having this issue?

[chilly orbit]

I am not the only one tjank god

[spring grotto]

Staff are looking into it

[plain gazelle]

Do I need a potato?

[proven viper]

everyone ios?

[plain gazelle]

Yup

[vast quartz]

noted, we are looking into it

[brittle tapir]

Yes

[elder edge]

Yes. I am on iOS.

[arctic sparrow]

bless staff

[chilly orbit]

Ios only then

[elder edge]

If the problem keep persisting I may as well redownload on my android phone.

[lunar peak]

[elder edge]

I have no idea if android has the same problem.

[chilly orbit]

Yostar staff is the best in the world

[spring grotto]

So far it's only iOS devices

[lunar peak]

Oof, I blame apple

[vast quartz]

please restart the game, iOS devices should be fine now

[lunar peak]

ty!

[proven viper]

ty

[arctic sparrow]

ty!!

[chilly orbit]

Ty

[elder edge]

Most excellent! My deepest gratitude for resolving it so fast.

[arctic galleon]

A very quick fix! Thank you!

[sacred trench]

My Tripitz is getting 0 exp after each sortie. She Lvl 125 . Is she just maxed out?

[sharp shale]

yes

[sacred trench]

Prinz is also 125 but does get exp. I check there exp bars and they both say maxed.

[sharp shale]

you can only store up to 3 000 000 exp

[sacred trench]

Thanks for the Info @sharp shale

[final lantern]

Hello, I have bought an dock expansion, at least the missing gems tell me, but i don't have a greater Dock. I still got only 150 slots and there is no such thing like an item in my warehouse. What should I do?

[sharp shale]

you most likely purchased depot expansion instead of dock space

[final lantern]

oh, yeah, you're right

[hexed sinew]

Umm, just downloaded bluestacks 5 and ran into a somewhat softlock during a meta fight. The fight just kept going. Timer didn't go down, all out assaults procing and all. I ended up closing and reopening the game but now 60+ ships from my dock have disappeared including shinano and Roon muse

I've checked on my phone and the ships are still there, but they aren't there when using Bluestacks 5. The softlock had my ships frozen in place, presumably still firing without any visuals to indicate it. Same for the meta ship as well. I couldn't move or fire torps, air strikes or salvos

[sharp shale]

azur lane isn't stable on bluestacks 5, so I'd downgrade to bluestacks 4 if possible

as for the ships missing, you might need to restart the game several times for it to fix itself

[hexed sinew]

Ah, thanks for letting me know. I tried restarting and it did bring them back, but it just seems like Meta fights are the cause of this. Specifically the soft lock that I've shown and been able to make happen twice now

[sinful yoke]

to get a more permanent fix on missing ships, use the latest bs version or use mobile

[white hare]

Hello, is support able to restore your account if it somehow has been unbound from your facebook/yostar account (but still exists when typing in the name in friend search) even though you don't know the UID anymore ?

[molten dove]

I have a problem after the update, and I can't play 😢

[dim cradle]

Help. What is this error?

[sly gazelle]

Help. Relaunching game doesn't fix this

[carmine hedge]

Why game stuck at loading?

[near stream]

stuck on the loading screen even after restarting the game

are the servers down?

[flat horizon]

Hello, could you restore my guest account please?

[carmine hedge]

Hello,I need help restoring my guest account please?

[carmine hedge]

So when you recover your account you send the email right it asks for Server name, UID, commander level, is the any specific way to input it like
Lvl
Name
Uid

Is there any specific way to type this stuff in

[spring grotto]

There's not really any format for it. As long as it's readable to the support staff, they'll be able to work with it

[cinder river]

hello anyone who can help me recover my account?

[brisk nymph]

The only reason I think is that you don't have enough balance on idk what you're going to use to pay. That's what happens to me atleast.

[royal perch]

Hello, I had an older account that I linked to my twitter account but deleted the app a while ago. I had re-installed it a few months ago to make sure my account was still there and it was. However I moved to a new phone and tried using the same twitter account that I bound to my account and now it doesn't show my account on the new phone or the old one and acts as if it's a fresh account. I had a LOT of oath'd ships so I hope it's not lost forever.

[sinful yoke]

login to the correct server

[royal perch]

Okay thank you! Looks like for some reason my default server changed and I didn't remember what server I logged into before.

[sinful yoke]

it will always be Amagi by default

[lyric lodge]

More accurately [latest server]. It was Lexington default when I started playing.

[sinful yoke]

amagi is latest server

so it will be amagi now

just because lexington was latest when you started, if you reinstall the app right now, its going to default to amagi, not lexington

[lyric lodge]

Hence " [latest server]"

[sinful yoke]

which is amagi

if you tell a user who is confused “oh it defaults to latest server”

what server is that? its amagi currently

theres no need to confuse users, especially in this channel

its best to be straight to the point, especially regarding panicked users in octane situation like possibly losing an account

[lyric lodge]

I dunno, if asked "why did it swap my server"... the reason 'it defaults to the newest server' answers that expertly. If they used a previous default Lexington would be the most likely candidate for their account, depending on their account creation time of course

[wanton cipher]

any proper way to buy gem if living in region where AL is not available? i can run the game fine without vpn or anything but can't my gem from playstore using play balance.

[bitter venture]

Hi. I have one trouble.
I am training to obtain Roon from the PR section. I once was doing her research but changed it to Mainz and now i got back to Roon but in the entry of data colection II, a message is shown stating that i must conplete Data Collection I in order to proceed. I am stuck at 84% and can't rack up any more exp.
Can someone please help.

[mellow finch]

ok so i'm trying to download azur and it won't download. i have tried restarting my phone still same thing, I've tried uninstalling and reinstalling the app, still nothing. i have over 40 gb of space so it cant be that and I've looked up ways to help and that did't help.

[outer herald]

Do you have a stable WiFi connection

[mellow finch]

yea

[outer herald]

Are you doing this through the Play Store

[mellow finch]

no thought the app store

[mellow finch]

ok

[silk dove]

Got "You no longer have the authority to report" today. Is this permanent?

[normal topaz]

I need help

my yostar account use google account whereas my google account has been hacked and not able to get it back. I also sent an email to yostar hoping to get it resolved and did all the requests until yostar asked to prove that the google account is mine. So what should I do while that account is lost

[humble umbra]

Hi I just bought the New Commanders Support Pack IV but the pack has not been deposited into my account in game mail, does it take time and how long does it take or was my purchase bugged?

[opal inlet]

How do I take the ships in the Lecture Hall out?

[heady egret]

can someone tell me what is this problem about?

i'm already tried restarting the game several times

[fickle yoke]

You can’t

They are automatically put in

So you can’t change the ships

[inner silo]

al just freezes

does it just not work with wsa

[radiant cloak]

how do I enter my account through another device?

I really don't want to lose my account with all those hours

thing is I also lost it on my phone

[peak glen]

Hey guys, I have an issue when I use auto search. The app keeps asking for my phone's permission to "Write System Settings". Anyone know a way around this please?

This doesn't happen in Operation Siren, oddly enough

[unborn prawn]

Having an issue buying the cruise pass. Added $10 to my account via a Google play card but when I attempt to purchase the Cruise Pass with my Google play balance it gets declined and prompts me to select a new payment option. Not sure if I'll need to submit a ticket or.

[outer herald]

@radiant cloak if you already bound it you'd skip to how to login part of this, if you remember what you bound your account to

[outer herald]

That's because it's asking to dim your screen for the battery saver option you have selected in the in-game settings

[radiant cloak]

@outer herald I don't think I bound it to anything

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Give them as much info you can such as your game name, UID, and server with this and they can find a way to recover your account.

[radiant cloak]

all I remember is my name in the game, I don't remember or have pictures of my UID

[outer herald]

Do you remember your server?

[radiant cloak]

yes

[outer herald]

They can work with that, granted it'll be a few days because of the holidays

[radiant cloak]

ok, thanks

[outer herald]

Good pluck then

[peak glen]

Wow such a simple solution, you've saved me so much hassle! Thank you very much 😁

[limpid yarrow]

does anyone else have this problem? the ui refuses to load half of it

[mortal nacelle]

this seems bad. if you didnt reset the app yet do that first, if it doesnt work try repairing assets

[bitter venture]

Good evening!
I am having problems with priority ships. I switched back and forth between Mainz and Roon and in Research Data II ask me to complete Research Data I. I cant accumulate XP points because of this.

[bitter venture]

I have all the other requirements but cant progress past this.

[covert dove]

hello! i am asking a quick question for a friend.
they play AL through Nox and are suddenly unable to get the game started on there, is this a place they could ask for technical help on fixing that?

[wraith badge]

i play on bluestacks and iphone ( i am new ) i link my main to the game website but it did not work when i log in on my phone

as u can see 2 diff acc and it is bind to same one

email and twitter

if any1 could help would be dope I want the bluestack one to be link on my main

[chilly kraken]

Is called u connected to the wrong server.

When opening AL, check which server ur main acct connects to

[outer herald]

Are you using the Iron Blood vanguard ships to gain xo for them?

@limpid yarrow try doing an asset repair, it might fix that

[bitter venture]

Ah, yes, i am using Iron Blood Vanguards. But the thing is, i went the full ten battles of exercise, and storyline mission but the porcentage just wont go further. Also, as i mentioned before, the "data Collection II" has a legend saying i need to finish "data collection one" in order to progress, as per the screenshots above

[outer herald]

Exercises don't count, it needs to be scenarios, event maps, or OpSi for it to actually count

[bitter venture]

Very well, need to check on that and will get back at you.

[next igloo]

Greetings, my azur lane is stuck in this loading screen, I've restarted my phone, reinstalled it and its still the same issue

[outer herald]

Do you have a stable connection at all, and is it just AL doing it and not any other apps

[next igloo]

Its jusy AL

I think now its fine

[solemn tide]

Getting "Unknown Error:-1" when trying to log in since the latest daily rollover. Restarting wifi and phone isn't working, or verifying the assets. About to try the full reinstall from scratch if there's no alternative advice.

[sharp shale]

log in from the left on the title screen

[solemn tide]

Wait, so it just logged me out without saying so? That could be made clearer.

Thanks.

[carmine hedge]

GAme is stuck on loading but it worked just fine yesterday without updating it, how do i fix this?

i cant even reach login screen

[novel sonnet]

I have a question, if I lost my old account is there a way to get it back?

[sinful yoke]

did you bind it to anything by chance?

[wide siren]

Any way to lessen the size on storage? The file size is huge.

[wide siren]

Also can we play off an sd card yet? Last time a tried the game wont open when sd card is primary storage

[twilit plume]

Same problem, 3 different wifi, cellular internet it just doesn't matter.
Rebooted phone, cleared cash and data, uninstalled game and downloaded it again.
Nothing helps....

Seems like it tells to drop off the game

[limpid yarrow]

how do I do that?

[clever ledge]

~~First time using Bluestacks
It been saying this since last night ~6ish ~~
Fixed

[half moon]

What should I do when the game just constantly freezes during the battle?

[clever ledge]

Thats prob your device

it does that to me too

[half moon]

Basically like this

[clever ledge]

oh-

[half moon]

Never experienced this until I re downloaded the game

[clever ledge]

i thought you mean litterally freezes up

[half moon]

I’m constantly forced to restart a game which is…. Well bloody annoying

[native trellis]

i can't log in to the game..... i can log in to other games just fine. m internet is pretty stable i have a decent ping on game that i play.. and it's only AL with this issue

[outer herald]

You can do the asset repair either on the title screen or in the in-game settings

[limpid yarrow]

It works now, thanks!

[lament falcon]

A friend of mine is looking to get a tablet to dedicate to AL, but we can't find min/recommended specs listed anywhere. Anyone familiar with what the suggested specs are for a tablet, or a recommended model?

[violet scroll]

so, AL keeps wanting me to enable the permission to change system settings. Whats with that?

[sinful yoke]

you have a setting enabled in game to reduce screen brightness during auto

[violet scroll]

ah, thank you

[native trellis]

👀

even after i log in. i get disconnected after 15 mins at best and it takes like an other 30 mins for me to log again

[exotic berry]

hi, a friend of mine wants to recover his AL account, is it possible?

[left aspen]

Hi, I played the game since 1 year ago but I didn't update the apk in a while. I updated the apk today but when I tried to log in, the game brought me back to the tutorial, probably losing my account. I don't remember the issue code. In a reddit post, someone said that there would be a possibility to the game to "remember" the old account as long as I was playing in the same phone (and I do), so please, if there is anything that I could do to recover my old account, pls let me know, I had a bunch of characters that I dont want to lose! pls pls pls help

[covert citrus]

i happened to me b4, i waited until after rush hours and everything went back to normal

[covert citrus]

try log in in another server

[left aspen]

It worked, thanks!!

[past pumice]

Hi,my Suruga L2d skin not moving and I try to repair is still not working

[twilit plume]

It's before login screen, and I'm w8ing for 2 days...

[unkempt oak]

WTF WHERE'S MY SHIPS

[sharp shale]

restart app

[unkempt oak]

I did

3 TIMES ALREADY

I tried repairing assets it didn't work it says nothing is wrong at all

[sharp shale]

are you on emulator

[unkempt oak]

No

I'm on phone

I had 191 Ships total

[sharp shale]

if you have a another device, could you try logging on to your account there

[unkempt oak]

70% of them are missing

[unkempt oak]

No

I don't have any other device

[outer herald]

Has anyone else used your mobile at all?

[sharp shale]

could you try restarting several more times just in case
there's also the option of trying to max out your dock from obtaining ship drops, and it'll show the error "not enough slots" if your ships didn't actually disappear

[unkempt oak]

Still nothing

It's still the same

When i click my profile it starts loading

[sinful yoke]

is your phone up to date on update versions?

[unkempt oak]

OF COURSE

And now i can't login

Even the gears are missing

Now I can't login to talk in help support

SOMEONE PLEASE HELP ME

OK THANK YOU My ships are back

[sinful yoke]

yes?

[swift tusk]

Kawaakariiiiiiiiiiiiiii

[carmine hedge]

i cant even mae it there bruh

i have tried reinstalling AL and all that

sitll doesnt work!

[twilit plume]

@grave lotus @gloomy flower @sterile glade could you help us to get in touch with tech staff?
There are a few people here who just can't login because of the SDK error 100230. More to that I mailed to tech sup about it, but thay just suggesting to try different internet connection, what I did and didn't helped.

[sinful yoke]

please do not mass ping staff members

if you are in contact with customer support, please keep talking to them before asking other staff members

[twilit plume]

But they do nothing to help.
If I asking for help and telling them, that I already tried different internet connections and VPN.
And in respond they telling me to change ISP. Like the hell is this?!

SDK error code 100230, it's mentioned a lot of times, at AL Reddit there a few 2y old and 1y old posts, Arknight players have same problem.

But none real response from tech sup or error code meaning there!

If Arknight players have same problem more likely it's not problem of devs, it's some shit code of yostar

[sinful yoke]

please make a bug report then, do not bother customer support staff on discord

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

100230 is a connection issue though

and if it cannot be resolved on your end, devs cannot resolve it for you either

its a very tricky thing but it happens, yes, in games that arent yostar published (which has no bearing because arknights is not developed by yostar)

[sinful yoke]

so hopefully you understand yostar isn’t a developer the code has nothing to do with them

[twilit plume]

But how come it occurres on 3 different wifi, convenient store wifi, 2 different cellular bands?

Sorry you probably don't know details

[sinful yoke]

im not an internet connection wizard, in fact I have played a game where I was unable to play multiplayer because of an issue with the game and my internet, changing multiple connections couldnt resolve the issue and the game’s devs couldnt help me either sometimes it just doesnt work, internet and phones are really complex when they refuse to connect to something

are you located in or around SEA?

[twilit plume]

Is there any IPs so I can ping it or traced it?

[twilit plume]

Japan

[outer herald]

Sometimes the WiFi in certain places are either unstable, or depending on the type may block usage to connect to games at times

[sinful yoke]

the entirety of asia tends to have issue with global AL

[twilit plume]

First time in a year =\

[sinful yoke]

western, SEA, and eastern asia
most isps block it

I dont think its intentional blocking, most victims are from SEA, and then randomly their isp unblocks the game, only the block it again a few weeks later

[twilit plume]

Don't think it's a problem because used VPN too, any IPs from US, Germany, Russia have the same results

[sinful yoke]

the vpn routes through your isp first before you connect to eu or na country so it can still be blocked even after vpn and I almost guarantee if you talk to your isp about it, they will have no idea as well

so best bet would be to report it as a bug (debug screenshot included) and try to provide as much information about your situations

[twilit plume]

So it means if day after tomorrow patch don't resolve it, I can easy drop the game... Nice news...

Yes I report it via mail, but support guy responses don't give any hope.

Thank you for support Kawaakari

[sinful yoke]

customer support isnt bug report, so if you report a bug to them, they will only try to help you resolve it on your end you can report through our bot

[twilit plume]

DMed to bot, C or D?

[sinful yoke]

I would do c

[twilit plume]

Ty

Of course

[unkempt oak]

MY SHIPS ARE GONE AGAIN WTF

@sinful yoke Please help idk what to do

[errant pawn]

What does this mean?

[zinc dagger]

how to recover my gameplay the app was un-installed so im trying to recover my progress pls help

[quick storm]

Does anyone know why AL is down this morning. Been trying to log on since 7am eastern time, and have been getting the "server maintenance" notice, or just unending bouncing manju's. Does anyone know what is up? I am on the Washington server.

[twilit plume]

Look a few posts above

[quick storm]

Well, every once in a while, it lets me log in, then kicks me out pretty much as soon as I land on the main screen. Everything worked fine last night, and early this morning, like 4AM eastern, then later in the morning i tried to log on, and it has been a hash of manju's, error messages, or logouts for no reason.

I just got an error 100401, whatever that means.

I get to the game screen, but its still covered by bouncing manjus, even though my secretary is still commenting as usual, but I cant actually play. And after a bit, it will log/kick me back to the login screen, which it just did, and it says login data expired.

And now a Network error 100401 again.

[twilit plume]

Hopefully tomorrows patch will resolve this

[quick storm]

Ok, i sure hope so. Havent been able to play all day.

[buoyant reef]

well its not like you are missing out on anything, there is like 5x food in there and thats it

[errant pawn]

True. I was able to figure it out with the help of the Azur Knights server and that error message just meant that "hey use your oil bc you're hardcapped at 25k"

[tidal hill]

If I bought a gem package that charged my card, but errored out in game, would I need to reach out to Apple, my bank, or to yostar support for this?

[twilit plume]

@sinful yoke sorry for ping.
Found one VPN, it's in US, that let me login without problem....
Does it just Japan IPs blocked for global servers?

[junior scaffold]

[winter socket]

I created a yostar account on my hq 125 account, but when I log in with the yostar account on the server I normally play on it sends me to the new player tutorial.
Then, when I log back into the game normally, I can normally access my hq 125 account again. I tried doing the bind yostar account option and verify my e-mail again, and I get this error message:
"The third party account is already bound with another UID: 100200".

How do I access my current hq 125 account through the newly made yostar account?

[ocean kindle]

Helo why there is only 3 shop here?

[ocean kindle]

Did you bind your account?you can recover it by using binded account

[errant zenith]

Am I the only one that has this issue?

My secretary ship is talking eg when I touch her or when I log in. But there's no dialogue box, so I can't understand what she's saying

I'm contemplating to uninstall and reinstall the game if it's just me but it seems like such a drag. Gonna take a long time

I tried repair assets but still nothing

[sharp shale]

there should be a dialogue button on the left of the main screen

[errant zenith]

Bruh

THANK YOU

I didn't even realize I pressed that

U saved ma ass, tq

[zinc dagger]

yes fb and twitter

[ocean kindle]

Login with those account

@zinc dagger

Or look at the pin

[zinc dagger]

tnx will do

[deep jasper]

what do I have to do if I’ve gotten billed twice for the cruise pass?

[leaden dune]

help

[random zinc]

Hey guys, i want to unbind email from azur lane account, but i can't do it myself, and tech support on email is telling me to provide date of creation of account and refuses to do something without it. Are there any options for me in this situation?

[sinful yoke]

your option would be to provide estimated date of creation

@random zinc

[random zinc]

@sinful yokeany options other than that?
I mean, am an owner of email after all, why is it has to be date of creation, which i totally don't remember, and i can really only name estrimated date, which with high chance will be wrong?

[sinful yoke]

there is no other option, and they mean estimated date for your azur lane account

[random zinc]

I know what they meant, and i tried to name it, but after this no reply from support, so i guess i named it wrong

I just want to get rid of this account and bind my email to my main one, why is it so hard to do so?
I even have old receipt from my main account, with facebook bind, which includes my email in it.
Why i can't provide it as a proof?
It is even easier for me to name month and year of creation of my main account, than remembering date of the account, that is binded to my email

[odd wasp]

I keep getting unknown error 1 , is anyone else getting this or am I the only one?

[frozen portal]

Where was it? I may have gotten it on Bluestacks before

[odd wasp]

It was on my phone. It just started working now, but I don't know what caused it or fixed it

[wanton summit]

Hi, i used to play a lot of Azur Lane like 2 years ago until i lost intrest/been to busy. Now i just wanted to start playing again on a new phone. I wasnt quite sure if ive bound my account to facebook so i checked all my emails. Unfortunately i didnt back then. After googl´ing for a bit, ive found out about acc. recovery. Is this still possible even if I have no Idea what my ID was? All I can tell is a rough playtime and a Username. Thanks in advance for any help : )

[cunning flax]

I purchased some gems on my iphone, so iOS. My paypal balance decreased and the payment is pending, didn't receive any gem.

[dusty nimbus]

idk if this counts as a tech support, i binded my twitter acc and checked session history, there's a twitter session from azur lane, and its in US, and im in SEA
what does that mean?

[carmine hedge]

Hello, I forgot to bind my account and lost my Command lvl 76 account and need help recovering it please help me if you can thank you!

[lament glacier]

Hello, is there anyway to un bind a Facebook account from my azur lane account? My FB account got deleted and I would like to bind my new FB account.

[languid egret]

Heyyy just bought some gems but accidentally closed my app at the same time and time I’m missing the money and the gems

[twilit rune]

im trying to do my daily hard modes but it starts loading infinitely in the middle of it?

[dusty coyote]

hello. I logged into the game on another device, used a Facebook account to log in, but for some reason a new account was created

[twilit rune]

change servers in main login screen

[carmine hedge]

You need to wait until the pending sign disappears, after that if the gems still didn't come. Contact support and ask them about it.

[chilly spoke]

I just bought the fair winds cruise pass on iOS and it says pending

[carmine hedge]

You need to wait until the pending sign disappears, after that if the gems still didn't come. Contact support and ask them about it.

[pastel goblet]

hello, i’ve been stuck at this screen for the past 10 minutes or so and it’s still not letting me log in. i’ve tried different wifi connections, and re-installing the app, however nothing has changed. could someone help me please?

[fair moss]

i have this exact problem.
It only happens when i'm connected to wi-fi, if I connect to my mobile data it logs in fine.
I actually came here to report this exact problem 😄

[pastel goblet]

oh! using mobile data seems to fix it for me as well! thank you so much!

[fair moss]

it's still a problem, though. hopefully the patch fixes it 😦

[leaden palm]

I have a problem with spam notification, anyway to fix it?

[wary kindle]

Same problem, wifi no go. But mobile data work

[cunning flax]

how long does it take for the support to reply to my mail? also considering today's maintenance

[potent latch]

is there any way to transfer over the saved gear preset/loadouts for fast equipping ships, when reinstalling or transferring to a new device?

[tidal stirrup]

um guys, i just saw a game ad which has stolen azur lane art and character as their own

um, where should i report this? or is it okay to post it here?

[quick storm]

So, is todays server maintenance taking the place of tomorrow's regular maintenance? Or is there some issue that has every server down on a wednesday morning?

Never mind, seems the new event and such happens today, instead of tomorrow. Does that mean there wont be a server maintenance tomorrow?

[fair moss]

i'd report it to google themselves or whichever ad company is displaying it, then email AL's support directly.

[lyric lodge]

Yes, just today's maint (and of course the hotpatches after)

[lethal shale]

I think I found a bug

This is for English gameplay?

[cunning flax]

hello?