tech-support

[lime viper]

lets be patience

[pearl wren]

So like what do I do on twitter? DM them or leave a msg on their page?

[lime viper]

this is one reason they specifically mention to "not uninstall game when maintenance"

we can inbox them in twitter i think

[pearl wren]

Hmm k

[lime viper]

like personal message

[pearl wren]

Well guess Im all FUBR'd for now

Cant even get my twitter to work

[lime viper]

i hope people would answer this too, i m not really into this tech thing

just trying to help haha

[pearl wren]

I get you. I'm judt this kind of lucky I guess

[lime viper]

ayeeee lets hope for the best, maybe working on yer azur lane twitter account first

i always open twitter without closing it first before opening azur lane, because it always says "TW authorization failed" if i m not opening twitter first

[sage token]

how do I receive a refund for my purchase? I accidentally bought 2 packs of gems but did not receive the first batch of gems due to network error

[sinful yoke]

they do not delete accounts, I dont recommend sending an email

update your bluestacks to the latest version

try logging into the right server

mind you need to press Amagi, and then choose the server you login to from the list

[sinful yoke]

contact google play/itunes and AL customer support, their email is [e-mail]

[winter yoke]

Too bad I thought that if I could be honest I had sent them one already the other day but since they have not answered me yet 😅 and the truth is if I expected to be able to delete my account

[sinful yoke]

they only freeze accounts, and thats if you break ToS but never deleted

[winter yoke]

is that I wanted to start from 0 and as it gave me something to have the account there and then I wanted to delete it and if I know they believe that it is probably silly

[pearl wren]

Works now, it tried to sign me into Amagi even after I did the twitter sign in

No idea why, but Im back to Numbah Wan server and all is fine thanks

[sinful yoke]

because a new install will default to amagi, it cant assume what server you play on

[winter yoke]

Too bad and I thought that if they could do it but hey if they don't do those things I can't do anything then

Well then, thanks for your help 😅 I suppose that would explain why they have not responded to the email I sent them a few days ago

I suppose that I will have to look for tutorials on how to play azur lane and that the beginning of the story was going, why don't I remember anything being honest

[carmine hedge]

some ideas to solve this????

[lyric lodge]

Someone with the exact same errors posted this;
"Nvm figured it out
Had to resign into my Google Account due to activating 2FA"

[carmine hedge]

am use emulator

[hard wyvern]

prolly use an 3rd party website to buy those if ur on emu (well thats for me ofc it will differ from countries)

[carmine hedge]

I have already found a solution

I changed the password to Google Play and I had to log in to this new password and turn on the game by page

[dusty nimbus]

so i tried to bind my account with my twitter account, but it says "Unable to complete this action"
is this a common problem or just my phone?

[amber berry]

So i accidentally uninstalled the game. Tried reinstalling it and it installs almost instantly (it should not right?).

When i open the app, it asks for storage permission and it's stuck at a black screen. Anyone know what to do?

[lyric lodge]

Give it said permission? Sounds like that black screen is the first startup screen?

[clever vessel]

I Don't know if i can ask it here but, is there any place where i can contact the "Azur lane Store support" without being by email? because i try contact them sending a email 7 days ago, and don't get any answer.

[open cave]

how do i unlink yostar acc?

it got linked to my smurf acc
now i cant disconnect it

[open cave]

ah nvm

[noble abyss]

Hello, I have a question

I would like to know how I can get my account back

[soft hawk]

Contact support.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[noble abyss]

Ok,thanks)

[soft hawk]

Or if you did account binding before you can log to fb/twitter/yostar from title screen and restore account this way.

[noble abyss]

I don't remember where I linked my account to

[soft hawk]

If you don't have multiple fb/twitter accounts it should be simple to restore.

[amber berry]

I do give it permission. It goes to that black screen then after a few seconds it force closes

I wanna play the game so bad but i can't open it...

Just reinstalled it and it still happens

[midnight haven]

it keeps getting stuck here

[amber berry]

Try reopening the game?

That's what i usually do when i could still open my game :(

[dusty birch]

a bunch of my ships are randomly missing from my dock, what happen?

[clever fossil]

In game shop didn’t work on iOS. After pressing buy - loading for a minute and nothing.

[true ibex]

Ops bug? That last mission should be 1/2 right? When I go to another map and back again to check, its still 0/2

[tawny topaz]

how do I fix boats missing in my view in emulator? they're all there on my phone, but after I upgraded to bluestacks 5, it's struggling (ABI set to ARM, no x86)

I initially tried using ABI as x86+ARM but then the game froze every couple minutes

[tired sparrow]

I miss click and accidentally bought a skin I didn't want, is there a possibility for me to get a refund?

[rapid terrace]

Can't log in ?

[muted mauve]

[fervent karma]

Do you mean this screen?

[muted mauve]

yes

i have that

[fervent karma]

Then that means you don't have the obb file for the game in your phone's Android folder. Either reinstall the game or copy the obb file from your PC to phone.

[muted mauve]

i see............aight i will try it later thx

[hexed estuary]

How do i refund a purchase

[gilded saddle]

Is there a way to check gem purchase history? I got the prinz eugen l2d skin and it somehow cost me 1800 gems from the look of it.

[unique oracle]

I bought the skin Final Lap but I don't see any new dialog. It's a bug?

[lyric lodge]

No, it has no new dialogue (yet). See also patchnotes.

[glossy thunder]

I was going to buy the pass but everytime I try to purchase it I get hit with error purchase failed I got enough money for it I don't know why It doesn't work im on Android Btw

[fast spoke]

Enty won't appear and fixing the assets didn't help

[fast spoke]

Nvm, I fixed it by fixing lwd from the game login

[plucky lintel]

So, supposedly we’re supposed to be getting gems from three-starring missions?

Because I haven’t gotten any since World 2

[flat rampart]

I bought Enty's new racing skin but it's just a static image. how do i turn on the live?

[junior mason]

I buy the Eugene skin but the skin quotes didn't implement

[sharp shale]

it's not voiced yet

stay tuned™️

[inland carbon]

I have same problem like that too please help!

[sharp shale]

log in from the left

[brisk nymph]

I'm trying to login in here and recover my password but it always show that there's no account in my email.

https://yostar.store/account/login#recover

[sinful yoke]

yostar store is not a form of bind

they are 2 seperate systems

to make a yostar store account, you can register by pressing account, and create account

[brisk nymph]

Ohh I see

Thank you

but how do I access my yostar games account(?)

[sinful yoke]

you login at the title screen, for specific instructions with yostar account bind, theres a step by step in pinned messages

[brisk nymph]

Does Yostar pnly require code that was sent to my email to login?

[sinful yoke]

yes, input your email, generate a new code, and input the code

[brisk nymph]

let's say I want to bind an account in Revived Witch, do I need a password to login my yostar account, or just code again?

[sinful yoke]

sorry for delay, just a new code

[half sparrow]

i have an issue, i'm pretty sure i did bind my account to my twitter but when i try to log in via twitter i get the tutorial level and on each server it says "No Data Found", i do not 100% recall my account name or UID but i still kind of remember what ships i got/what skins i bought..is there any way to recover it? i have the receipts of the gems i bought via AppStore if that could help

[sinful yoke]

contact customer support through email for account recovery and they can get you on track, be sure to specify you need recovery and give them ideas of your name and identifying screenshots

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[pastel crystal]

what does "Hash Check Failed, Try Again?" mean?

my emulator has internet access

I solved it by uninstalling and reinstalling but I figure that shouldn't be necessary

[runic pewter]

Reinstalling is absolutely necessary for that kind of error unfortunately.

[zealous osprey]

Hey i wanted to play on my acc again logged in my Email/yostar and Facebook and so on but the acc wasnt there anymore is that a Bug or ?

I thank you in advanve for the help

[lyric nymph]

I accidentally unbinded my account. Is there any way to get my account back?

[sinful yoke]

theres no way to unbind it except for contacting support

[lyric nymph]

Well I can't log into my account.

[sinful yoke]

login at the left side of the screen at the title screen when you first open the game

make sure you're logging into the right server after you login to your bind

[lyric nymph]

Ok.

[lyric nymph]

I tried all of the logins and I couldn't log in to my account. I also tried every server on all of them.

[carmine hedge]

Hello, the customer service ignoring my mail since last day and now i message my sorry letter. Will you read it?

[carmine hedge]

It seems you mark me as a spam, thats why i go to this discord for apology

[snow gale]

Can I lose my account if I previously only bound it with fb?

[gleaming talon]

guys i can't use my google balance is there anyway to fix?

[feral ginkgo]

Yo could I get some help from staff about my account?

[sinful yoke]

please bind with more than just FB as FB is unstable and you may not be able to login in the future due to temporary bugs

[sinful yoke]

can you explain the issue?

[sinful yoke]

when did you send the email and how many emails did you send?

[gleaming talon]

i can't buy gems with my google play balance

[sinful yoke]

what region do you live in

[gleaming talon]

united states

[sinful yoke]

did you download the app from google play/itunes/qooapp?

[gleaming talon]

google play

[sinful yoke]

try clearing al's cache

[gleaming talon]

just did that, didn't work

it said couldn't complete transaction, play balance can only be used in united states

guess i won't be able to buy enty's skin

[abstract cedar]

How can i get refunded of a thing that i bought in Yostar Store? someone with a experience in that?

[visual silo]

Isn't an AL account bound to your google play account? I recently came back to the game (redownloaded) and I logged in like normally, but today I had to redownload again because Oxygen 11.1.1 is amazing and the game is booting up like I'm on a new account

[ornate ether]

after the latest maintenance, the game won't open

it says "Hash file check failed"

I reintalled the game and it still doesn't work

how do I fix this?

I just checked Bluestacks and the game opens

it works on the emulator, but not on my phone

help

[dusty token]

For some reason, my secretary -- regardless of which ship it is -- has stopped talking to me.

[junior scaffold]

check your audio files

[proper cargo]

So in the gems thing why is it 41 usd and not 39.99 as advertised? This is pre tax btw.

Is it like a bug or google?

[sharp shale]

google play just doing their thing

it's $39.99 where I'm at

[leaden void]

Is there a way I can get my old Twitter account connection to my azur lane account reset? I don’t have access to that account anymore, and there’s no obvious way to reset it without access to it from what I’ve found

[rose obsidian]

Hey. I wanted to check my azur lane account tonight, after some months of unactivity, last time i logged on was in February i belive. I used my facebook account as usuall but then, it turns out my account was nowhere to be found, none of the servers had it. Can i still do something about this situation to get it back?

[dreamy beacon]

what to do if I forgot the password for the ships? I haven't visited for a long time and forgot

[empty crest]

Why does my game say server maintenance like every 2 minutes or something and then dcs me

[empty crest]

Fixed

[stiff wyvern]

I came back to the Game today, i wanted to log in on My account with twitter, but My progress dissappeared.
It's been justo a few weeks since I uninstalled the game...

I checked that it was the correct account and server

[echo tinsel]

Azur lane only gives me notifications when I have the app open, any way I can fix this?

[sinful yoke]

thats due to having azur lane put in sleep mode

[abstract cedar]

How can i get refunded of a thing that i bought in Yostar Store? someone with a experience in that?

[zenith herald]

Hi, i bought some gems yesterday, but i didnt receive them. How can i contact the stuff?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[zenith herald]

thank you

[green raven]

is it normal that i cannot retire ships bc i don't see ships in retire section even my docks are full of duplicates

[spring gulch]

this Q: I'm sure my game was bound, but when I try to login it starts me from the tutorial. but i know i have the right server (amagi) and the support link provided https://yostar.helpshift.com/a/azur-lane/ returns a 404 error code

[sinful yoke]

try logging into all servers @spring gulch

[sinful yoke]

they might be locked or in fleets/commissions

[sinful yoke]

contact [e-mail] regarding merchandise purchase inquiries

[brazen pelican]

Is there anyone i can talk to about a failed transaction of gems here or do i need to email them about it? I purchased the 3$ new commander support pack but i haven’t received it yet even tho i got deducted on my bank account

[frosty yoke]

what emulator do you recommend?
i just want it to run AL
as easy as possible lol
my specs are R5 3600
32GB ram
RTX 3060

[charred dune]

You can request a refund by sending an email to [e-mail], they will either refund your money or sent the items you've purchased.

[charred dune]

Personally Memu works really well for me, I think it's the only stable one that could run smooth 60fps(for me), followed by LDPlayer. Your rig is more than capable to running the game with any popular android emulator.

[carmine hedge]

uh, I don't know why Atago and Takao went missing

is it me or the game's bugged

wow, its a bug

after restarting the game, Takao and Atago poof back up like nothing happened

[charred dune]

Probably a desync, usually restarting the game works

[rough ferry]

https://gyazo.com/0559263304727eaccda0884712471086

does this normally happen?

[sharp shale]

well it's not supposed to happen, but it happens

just simply restart the app if it ever happens again

[rough ferry]

yee that seemed to fix it, I searched something on google and someone said it was when everyone used smokescreen

[spring gulch]

checked this and each server individually

to no avail

[lyric lodge]

Did you click "results found"? (Such a horrible named button)

[sinful yoke]

they clearly did as the results found are no data

[sinful yoke]

contact customer support email [e-mail] for account recovery

[quasi glacier]

Hello, there is a way to unbind my current email to use a new one?

[misty oracle]

@sinful yoke Black Friday Rerun Outfits will grant rewards depending on the amount of outfit purchased. Rewards include a Promise Ring and a limited furniture that is also purchasable in Dorm.

With this one what happens if the outfits that are being re-run are already owned? What will happen then?

[sinful yoke]

unfortunately it will not count since its an event for black friday, it has to happen during as well

[sinful yoke]

to change the email, you have to contact customer support email in order to unbind an email

[brazen pelican]

Still haven’t received the gem pack

Already emailed them

[scenic perch]

Can I contact support to tell them bunker hill won't drop

[torn heart]

Help i think i didn't get the furniture but it but it said earlier i got it

[brazen pelican]

It is in furniture.

@torn heart

Try using the filter to find them easier, click that default button on the bottom right and find the passion for acceleration theme

[spring gulch]

ight

[chrome latch]

Can i ask if there are anyway to retrieve my account? My email got scammed and the guy unlinked my AL account

[swift kindle]

Hey all, quick question- I'm trying to regain access to my account as I stopped playing a while back, and can't remember my UID. Are other people able to see it by looking at my profile?

[sinful yoke]

did you bind it before?

[swift kindle]

Yes, to a Yostar Acc

[sinful yoke]

email binds can only be unbound by CS

login on the left side of the screen with your YA and be sure to login to the correct server @swift kindle

[swift kindle]

@sinful yoke So, I just did a when I realized I was using the wrong email SMFH

Thanks for the help

[latent fern]

I am having an issue while trying to limit break. I show that I have two units to use, but when I try to use them one disappears. Any help?

[bright glen]

Hey, any devs here? Im having trouble logging into my old 2019 account. I have the right credentials but it forces me to do the tutorial again and naming

[torn heart]

oki ,big thanks sorry late reply im on school haha

[plush charm]

Try it in each individual server. Progress isn't shared between them.

[bright glen]

oh really, now I feel dumb. I will check it

[bright glen]

should it show what server is it on?

[plush charm]

It would display that icon in the bottom left on every server with an account attached

Are you sure the credentials you are using are correct?

[bright glen]

I just emailed yostar, ty for the help

👍

[sinful yoke]

no, that is incorrect

[sinful yoke]

it will not, you havent pressed the button yet or logged into the server, press the results found button at the top

[bright glen]

ohhh no way, thanks you so so much!!

saved my butt

[tough aurora]

Any Dev here... I have some urge request to be said

[sinful yoke]

?

[tough aurora]

Many of them

1. When Akagi Kaga got Meta/Retrofit/Skill upgrade
2. When Amagi got her wedding dress
3. Can you just put down some OPS Siren difficulty and RNG
4. Can any item that boost exp farm.... I mean now so many PRY ship but make one take so much time even with two full fleet (requirement fleet)

5. Oil capacity increase....? 25000 still low, how about infinity number, this resource very important to us

[sinful yoke]

please check pins in #game-feedback before writing something there, then you can make your feedbacks in that channel
1 and 2 we do not accept feedback of
and its not a QnA channel either, so try to format your feedback as a statement

[carmine hedge]

Um good day for the email i just pm to you

[tough aurora]

Feedback

This commmunity was sucks

[sinful yoke]

[azure temple]

Umm this just happened when I pressed the recommendation button and it quickly removed my selected ships after I pressed the ready button

[sinful yoke]

a new install will not have those icons

that can be read in our logging in guide

[plush charm]

My bad, sorry

[candid kayak]

uhm I have a strange bug that even though those ships are my lowest, they don't get automatically selected when using "Recommend" in comissions. I can select them manually though.

[lyric lodge]

They might be slotted somewhere, like a hard mode map

[light dock]

so I've just bought a "New Commander Pack IV" like 40 minutes ago and I still didn't receive the gems, is this normal?

[lyric lodge]

There's nothing in your ingame mail?

[light dock]

that could indeed be the case xD

yep, thank you

that was it

[rotund oriole]

weird thing before in operation siren I only need to move my fleet into the enemy and they would jump straight in battle without needing me to press to battle button but now it does

did devs change that or something?

[lyric lodge]

Fleet lock, bottom right of the screen.

[rotund oriole]

oh thaanks

must have accidentally brush the button

[candid kayak]

No if that was the case, I woulnd't have been able to select them manually

[lyric lodge]

Being slotted in a hardmode fleet doesn't dissalow you to pick them, but it DOES make auto-select skip them.

[candid kayak]

they're not in hard mode as well

[sharp shale]

she might be in a guild ops

[lyric lodge]

Do you click the continue button?

[frigid pivot]

hello! i need help! i did a purchase, i bought some gems , my card was charged, but didnt receive the gems, i have the google play receipt on my mail. (i alredy restarted the game, and nothing) any help will be appreciated

[west crest]

Is Washinton server having log in issues?

It says I logged in successfully then it just keeps loading.

Then network connection failed.

[sharp shale]

email customer support and they can help you get your items

[edgy sun]

i want to retrieve back my account, when i was log in with my game account everything is gone

[carmine hedge]

Not sure if this is a bug but subtitles aren’t working in the menu with my secretary ships

[carmine hedge]

[edgy sun]

so,, where i supposed to report if the dev wont help 🙃

[heavy fable]

i have a question what happens if i uninstall the game where is my acc not binded can i myb get it back somehow to bind it properly and save it or?

[lyric lodge]

Third button from the top on the left side of the screen toggles subtitles

[spring gulch]

nvm im doubting whether i linked it in the first place☠️lvl 71 account evaporated

[sinful yoke]

okay well reread the message you replied to

[sinful yoke]

make you login to the right server

[edgy sun]

let me check it

[rough badge]

Is there something wrong with the server? "Loading..." keeps on appearing

[twin granite]

why does this show up sometimes when I log in, also keeps getting loading every time I try to log in

[sleek summit]

Same here

[trail latch]

I am wondering why my guild exchange did not replenish when the timer ran out and restarted its countdown again till next replenish.

[worldly pulsar]

My new prinz skin is giving me the default interactions. Why is it like this?

[obsidian ferry]

I am unable to play main campaign maps and it consistently brings up this message

This was an attempt at playing 9-3 but the same applies when I tried the other stages too.

[oak sparrow]

anyone know what i can do?

[obsidian ferry]

I have observed another issue

It hasn’t updated my fleet correctly so nurnberg appears in two fleets at the same time

I manually moved her and it fixed it but it shouldn’t have allowed her to be in two fleets at the same time anyway

[sharp shale]

log in to one of your binds on the left

[velvet wren]

yo so my 3rd anniversary boxes got shipped

but the issue I have is I don't know how I'm going to receive them

my entire town got evacuated because of flooding and the water treatment plant going down making the water unsafe and uninhabitable

do I gotta like email a specific person to see if I can have the packages held

[oak sparrow]

thanks

[sullen pond]

have any of you had a random twitter account show up as being linked to your account?

& if so, is it possible to swap it

[mental obsidian]

how to create yostar account

[sinful yoke]

check pins on how to do so

[mental obsidian]

a

is facebook having proble,s with yostar log iin rn?

[mental obsidian]

thanks

[mental obsidian]

becauase this ois how i log in atm siince my phone lcd died

[sinful yoke]

no they are not @mental obsidian

[zenith zephyr]

https://i.imgur.com/9pnrRit.png
Is it normal for my Cattery training to always have an exclamation point like this?
Even if nothing is getting trained or can be trained?

[north ravine]

Hello, could i possibly get some help recovering an account? Only information i have is the email associated and a couple purchase receipts

[dusty nimbus]

why does this happen?
im trying to bind it to my twitter

[chilly fjord]

https://cdn.discordapp.com/attachments/460645783021289472/910135481608577075/IMG_2980.png

anyone else???

can't seem to get rid of it

[floral willow]

so uh i used to play this game on my other phone, i binded it on my yostar account.when i tried to login it on my new phone it goes back to the start

rip Delinquent2021

[carmine hedge]

Hello. I seek advice and maybe a little help. I bound an account to my email. Nothing bad so far. I recently got a new phone, but I can't bind the account again. Could someone help, please?

[carmine hedge]

@wintry ether lolicon

[floral willow]

dead

[pale widget]

Hello

We've been trying to reach you about your extended warranty

[left jetty]

So if my account isn't showing up with any of the three account bind types what can I do?

[tropic hinge]

the skin rerun event only counted 2 of the skins I bought when I bought 5 for the fire sale event. is anyone else having that issue of the fire sale not counting the skins you buy?

[wicked ore]

Anyone else get the black friday box and not get a skin?!

Also I somehow managed to get Kashinos hot springs skin before it updated and I didn't get the black Friday akashi ticket.

[tropic hinge]

i dont think the lucky box skin counts as to the ticket

[wicked ore]

Unless Kashinos l2d skin was available and I just havent bought it for some reason

I know, I didn't get a skin st all :3 unless I missed it

[tropic hinge]

ooo

[wicked ore]

The Kashinos skin thing is a separate problem

[tropic hinge]

did you already own it and it give the value in gems?

[wicked ore]

Nope. I bought her skin at like 12:00 on the dot or something. After I bought that (and zoikakus race skin) it updated

[tropic hinge]

oof

[sinful yoke]

if you get a duplicate skin in the lucky box it will be given back in gems

[tropic hinge]

yeh I bought like 5 skins and it only counted 2 cause I guess 2 were bought when it updated

but they were the rerun skins soo

[wicked ore]

I don't think I got a duplicate skin. I didn't see anything for a skin when I opened the box, unless I somehow missed it and didn't see what it gave me. It just gave me the 2021 gems

[lyric lodge]

If you lack tickets post your UID in #bug-reports for Nozo to check out (they might auto fix it for all but better safe than sorry no?)

[loud inlet]

Hello since I have gotten every skin I cannot get credit for the current skin event, what can I do to get 1 skin so I can get the shopping cart?

I would really like the shopping cart furniture and I am unable to get it for supporting the game by buying every skin. Weird flex but this is an issue.

[lyric lodge]

It should be purchasable in the dorm for gems

[loud inlet]

Oh

Thanks

Now to put the cart next to Cassin

[tardy arch]

I think it only works with rerun skins

Not sure the racequeen skins count

[lyric lodge]

Race Queen skins do not count towards the Firesale (and end next week, not dec 1)

[tardy arch]

Yea I just bought a skin that said rerun on it and got it

[loud inlet]

I have no skins available to buy

[wheat wharf]

Ah a fellow skin connoisseur. Picked up the shopping cart in the dorm store. Devs should have checked for those with <6 skins to buy and given us credit heheh

[dusk terrace]

when i bought the pack, did the game tell me if i got a duplicate skin or just give 1.2K gems without saying anything

i have no idea what i earn with this ticket never see anything on screen (even in the package sent to mail mbox)

[urban cedar]

Can I somehow refund classroom slot? I accidentally purchased it

[pine kindle]

dont think so

[calm rover]

I think I spent to many gems today

[calm rover]

How much did you spend if you got all the skins

[fallow sparrow]

I have a question not sure if its already been answered, I own all the firesale skins already, i got them as they were released does that mean I can't get the rewards from the event? as when I click on the event it doesn't register as completed

[celest pollen]

Hello guys. I have a question, and sincerely sorry for offtop. Can I use my Azur Lane/Yostar account to login Arknigts? Or I’m need to create a new acc Arlington and then bind it to Yostar/Azur Lane acc?

[fathom jewel]

I need help for gems

[timber sail]

RESatt999
Server sandy
UID: 201793400
So I owns all skins before black Friday sale and I'm unable to get any of these rewards, cause there is nothing left for me to buy
Dedicated players who bought all skins with full price should not get punished for this 🥲

[fickle yoke]

I believe you can just bind the account as normal

I don’t think you need to create another account, but keep in mind that that bind is permanent, I believe

[celest pollen]

Ok,thank you for help

[buoyant warren]

got some questions

about saved progress

i was wondering if i could get like an instruction on getting my saved progress on the new phone?

like how does it work

[left ravine]

Hello, I purchased the music box pack and did not receive a skin with it. Is there any way for me to confirm if I got a skin with it or not? I tried looking through my existing skins but I don’t think there is a new one. There was no pop up about it like there usually is when I get one

[left ravine]

Never mind, I think I got more gems instead. I still think there should have been some sort of notification that that happened

[safe spade]

I was emailing tech support about some issue, and they were responding promptly, now they havent responded in an hour at least. I think the support is down or something.

scratch that; it's been two hours now.

[rancid shard]

is twitter login broken

[shut laurel]

How do I get in contact with yostar support? I brought gems for the skins earlier today and still haven’t got them .Is there a tech reason or is it just slow?

[woven ridge]

Question - does anyone know if Flame Dagger SP3 gold Blue print is bugged?

[carmine hedge]

is the Yostar Support down? I wrote to them 2 days ago

[sharp shale]

elaborate

[woven ridge]

When you end the SP3 stage no gold BP drops, over 100 clears

[sharp shale]

just unlucky then

[shrewd tusk]

Hello I bought a lucky music box but got charged twice for it but I didn't even receive anything

[misty dirge]

Not sure if this is the right place to ask, but if I buy gems, do they instantly appear in my account or do I have to wait a bit to receive them?

[safe spade]

They should instantly appear. Their tech support seems down because I was getting replies to them on point, and all of a sudden I stopped being able to respond to them.

[thorn ermine]

That just happened to me, i bought 3 packs of gems, got 2 of them but not the last one

[high stump]

Can someone help me. I wanted to start playing today but i cant login for the whole day. It says loading and then connection error. My internet connection is fine so... help pls

[sinful yoke]

try restarting your device and clearing al’s cache

[high stump]

ok ill try

i tried reinstalling it completely but it didnt work. It neither works on my tablet nor on my phone so i thought servers were down

[high dove]

I keep getting this every time I try to reinstall the game, can anyone help out?

[molten leaf]

Is there a way to get back into my account? I reinstalled the game but I put my email and got into the tutorial, I've tried all the servers and still the same. Maybe I used another email for the bind but I don't remember or maybe I didn't bind it :(

[high stump]

still not working 😦

[topaz oak]

Uh hey, so I spent the money on the Black Friday box and I either clicked so fast that I didn’t see it, or got the awards, all but the guaranteed L2D skin. Is there any way to check what the box gave me before I get in contact with support?

[high dove]

still having the same issue..

[frank dagger]

I don't really know where else I could ask this but, does azur lane, or the google play store decide how currency is converted for non-USA players?

[sinful yoke]

yes they do hence all the weird unusual pricing

[frank dagger]

which one does it?

[sinful yoke]

sorry I mean google play decides

[sinful yoke]

use a VPN, for android we recommend hot spot shield

[high dove]

used the VPN you suggested, nothing different happened

[carmine hedge]

Having the same issue the update just keeps failing

[midnight kindle]

how long does it take to get the luckky box?

uh...I got the box but somehow I got the commander starter box...? I know I clicked onto the lucky box, can I get a refund so I can get the actual box I wanted?

[vast quartz]

please contact us at [e-mail] for further assistance

[midnight kindle]

ty

[shrewd tusk]

Wait i think that happened to me too but I thought I confused it

[jade hawk]

I really want to recover my old account. Please help me. What should I do?

[tight steeple]

Hello,I accidentally bought a skin and want a refund on that skin (gems)

[sinful yoke]

it cannot be refunded unfortunately

[scenic adder]

Good evening. I've got a problem with the game.I Can login from facebook like ever, bit when i tap for start game appears a loading screen and the game dont start.
I also reinstalled the game but the problem remains the same. I also shop something and if the problem Will reaolved i'll shop other things. thank you.
Exuse me for my english i'm not very good in it.

[dusty nimbus]

[quasi flicker]

[outer herald]

[midnight kindle]

How long does it take for YoStar to get back to us?

[sinful yoke]

1-3 business days (mon-fri)

[midnight kindle]

hopefully I get that commander pack 4 refunded so i can buy the lucky black box...i still don't know how I got CP4 when I clicked the banner for the black box...

[lyric lodge]

Cause CP4 is the first slot in the store (well, after the free weekly). It just redirects you there, not also pick the correct bundle.

[midnight kindle]

So chances are im not gonna get a refund then...?

[ionic orbit]

ptobably not that much of a tech issue but idk wtf i clicked

[mild fog]

how come my game is just black screen

[mild fog]

nvm i just ended up reinstalling the game

[night plank]

Help?

[sharp shale]

log on to one of your binds on the left @night plank

[night plank]

Thanks. That resolved the issue ^^ Weird that it logged itself out though...

[misty dirge]

I bought gems yesterday for the first time and didn’t receive them. I checked my credit card statement and have been billed for the purchase, but the gems are not showing up in my account. Is there a way I can get in contact with yostar to get the gems I bought?

[sharp shale]

@misty dirge you can contact customer support through their email [e-mail]

[misty dirge]

@sharp shale Thank you!

[spark hemlock]

I just had my helana disappear from my dock?

it was while I was doing a guild boss and now I cant see any of the support ships

huh she came back after logging in on another device

idk what that was

[carmine hedge]

Hello to customer service, ive been requesting to unbind my account, its has been 1 week i see and it must be done to clear it asap

I must comeback before event ends please asap i dont want to be left behind ive waited a week for nothing

[tidal stirrup]

typo

fully depleted*

[carmine hedge]

Please please please please its been a week cant stand this for long please please

[carmine hedge]

Ill wait tech support while im here

[stiff basalt]

Have you tried contacting yostar support in their web page?

Doubt you get support about account recovery in discord

[carmine hedge]

What im doing is unbind account

I didnt request recover

[stiff basalt]

Ah My bad, still doubt there is a tech support guy here

[carmine hedge]

What

[stiff basalt]

Or there is?

[carmine hedge]

Well this is only way

[stiff basalt]

you can contact customer support through their email [e-mail]

[carmine hedge]

Also the customer service replied my request from my decoy account because my original was mark as spam

[stiff basalt]

Oh

[carmine hedge]

I contact from my orig account but they didnt reply

But this decoy they reply

[stiff basalt]

In that case, hope they help you that sucks

[carmine hedge]

I said i request to unbind and i give information they need

BUT

They ask me when i create account

[stiff basalt]

My bad, i thought you where asking for help here, and worried that you may get scam

[carmine hedge]

Scam?

Do i need exactly date that i played or just close enough that day

Because ive waited 1 hour i answer their question

[stiff basalt]

I mean, like I said, though you were asking for actual yostar support here, and waiting for someone to dm you, my bad

[carmine hedge]

Ohh okay i get it

[carmine hedge]

Well my decoy account just got replied but they still didnt have feedback about my request cause they ask me when i create i said this month back from nov 13 and so on

[stiff basalt]

Almost all games ask that question, try to wait a bit, this support guys are probably in a call center

[carmine hedge]

Oh i see thats why

[carmine hedge]

I hope someone read it

[vivid ginkgo]

Can someone help me with my account? I suddenly lost it

[vivid ginkgo]

After the update, when i wanna login suddenly i had to run the tutorials

And, my binded acount is gone

This is not the first time, back at 2020, this ever happen to me

[eternal solstice]

Anyone know , what's wrong with this

[placid willow]

I have kinda the same problem, I installed azur lane on my new tablet, and wanted to recover my account, but it seems that it vanished......

But when I ran azur lane on bluestacks before the latest update, I still had my account, that is 1-2 week ago

Is there a way to recover it pls?

[hearty venture]

Is it possible to recover an account with order history? i cant seem to find my way to my old account

[paper swift]

Should this skin box still be in my inv?

[midnight kindle]

@paper swift doesnt disspear until you pick a skin from it

[paper swift]

Oh i thought it was a bug as it say "random gear skin'

[midnight kindle]

Yeah it just a random gear skin

you will get one of those

@hearty venture Do you remember your UID? Soemtimes email associated with the account could be recovered that way

[hearty venture]

i ended up finding an old screenshot and tied things together

thank you though!

[midnight kindle]

Ah ok

@vivid ginkgo still need help?

[cosmic fulcrum]

I accidentally made a new account when I mean to bind tostar account to my main account. My main account has Twitter and Facebook binded. Is there a way to change email?

[snow viper]

I forgot what i bind for my account, how i can know what i bind like yostar or Twitter

This my id i didnt open it for 1years

Please

[round wasp]

not sure if this is the right channel, but how come when i go to buy the 40$ gem package, google play shows me the subtotal as 40.99 instead of the 39.99 listed on the storepage? It doesn't do this for other games

[midnight kindle]

@cosmic fulcrum contact support

@snow viper keep retrying is your best bet

[paper swift]

No, i had to chose one, but it says it's random.

[smoky pulsar]

what the fuck yostar

how do I fix this

[vivid ginkgo]

Thank you, whoever the cp is, for bringing my acc back

[tribal shell]

Hey guys. Does a 64 bit version of an emulator can cause problems running Azur Lane? I was using Mumu to emulate the game, but recently switched to the newest 64 bit version of it, in order to play Blue Archive. While Blue Archive runs smoothly, Azur Lane started acting up. Ran into problems like screen freezing during battle, (skills proc, music plays, but still stays frozen etc.) , ships disappearing from my dock ( Frankly got a heart attack when I didn't see New Jersey and FDG anywhere, along with like a 100 of other ships). Thing is, on my phone it works flawlessly. Does anyone uses a 64 bit emulator to run the game, and if so, did you run into these kind of problems? Thank you for your answers in advance.

[midnight kindle]

@smoky pulsar you playing on emulator?

@tribal shell Use multi instance emulator

[tribal shell]

@midnight kindle Alright, Thank you

[midnight kindle]

yeah

make one 32 and keep your 64

Azur lanes plays more well on 32 as I noticed

[warm nest]

Uhm.......

Hello?

[sinful yoke]

[warm nest]

I make a mistake

I bought Kaga skin

[sinful yoke]

skins cannot be refunded unfortunately

[warm nest]

Shiettt.........

Ok

I guess I have to live with this

[worn trellis]

Is that for Kaga CV OR BB

[warm nest]

CV

[worn trellis]

Kaga CV is easy to get

[warm nest]

this skin was next to the Shinano skin so I chose the wrong one

[worn trellis]

Oof

Rerun?

[warm nest]

Yeah

[worn trellis]

How much is Shinano?

[sinful yoke]

this convo I think can be had elsewhere just try to be a little more careful next time and go slow

[warm nest]

nah, it's nothing, it's just that if I accidentally buy it for Kaga, I have to buy it for her sister too

Fuk me

[lean minnow]

Hi, is it possible for customer support to tell me the date and time of a skin purchase?

[potent hull]

I have problem with this mission and Gameplay-help doesn't help me

I read the mission, I do it, it didn't count. I restarted game, do it again twice but nothing happen

[outer herald]

Did you clear 8-4 at all, and if not that sounds more like a #bug-reports issue there

[potent hull]

If I'm not clear 8-4, I should not be asking. While I'm asking in gameplay-help, they told me to come to tech support

[outer herald]

[outer herald]

First off, if you didn't clear it then that might be why. Second, if you did clear it and it's still like that it's more of a bug than being posted here though

And third, gph having an EN moment in sending you to the wrong channel

[potent hull]

So I cannot done this mission forever

[outer herald]

If you cleared 8-4 then that mission should be cleared

[potent hull]

If I cleared 8-4 and that mission cleared Im not here to asking for help

[worn hollow]

language barrier, but yeah they had 3* 100% on 8-4 when they asked in gph
Should've been sent to #bug-reports tho

[toxic wigeon]

what's the email to ask for help? I tried purchasing the black friday pack but it keeps saying purchase failed. backend response.

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

@toxic wigeon

[toxic wigeon]

thx\

[karmic ermine]

Guys I need a little help

I havn't touched the game in a looong time but wanted to check it out again. The last time I checked there were only like EN, Chinese, and Japenese Servers but now there are like Amagi, Lexington and other kind of ship servers and I don't really know which one I should choose for my old account.

I definitely remember binding my account to twitter but now it just tries to bind a new account to twitter. Any idea what I could do?

[midnight kindle]

@karmic ermine here to help

[midnight kindle]

also

when does yostar remove the things I refunded?

I do not want to be banned for having to refund something

[sinful yoke]

when you refund you must contact customer support as well, have you asked them about the item you refunded?

[midnight kindle]

yeah

guessing gotta wait til monday?

[sinful yoke]

they should respond in a day or so

[midnight kindle]

only got the automated repsonse of put your stuff here

[carmine hedge]

Azur lane support actually responds quickly

Even on weekends sometimes

[sinful yoke]

they take longer on weekend not all cs staff wil clock in

[midnight kindle]

well hopefully they take away the stuff...do not want to be banned and im an avid fan of the game

[sinful yoke]

dont worry

[midnight kindle]

unlike epic seven...oh you refunded something, banned

[rough ferry]

neat pfp @sinful yoke

[hidden current]

Are there any known issues with pixel6 Pro android 12? I get a blank screen with the aspect bars after the logos

[zinc skiff]

is there a way to change the twitter you're linked to if you were locked out of your account

I had to uninstall and reinstall due to update issues a couple months back and I couldn't log back in due to it being linked to a suspended account

[midnight kindle]

@zinc skiff contact support

[zinc skiff]

How's the best way to do that

[midnight kindle]

website email

[zinc skiff]

okay

I'll give it a try and see if it works

[midnight kindle]

[e-mail]

@hidden current Looks like very little issues are known, but not related to AL

you will get a bot reponse, try your best to respond and they will get back to you on business day?

sorry am like basing what i know

best as I cans

[zinc skiff]

I gave it a shot

I'm gonna wait and see what happens

[shrewd sable]

I'm trying to log into AL in another device, but everytime it redirects me to the facebook site to enter my account details, the game restarts and doesn't accept the information. Is there any way to stop this?

[lime current]

Hey so I’m having trouble with getting new weekly missions and my weekly missions haven’t reset for almost 3 weeks now? Anyway to fix it?

[eager latch]

hello, i am having issues with recovering my account. i most definitely binded it to either my Twitter or my facebook, as i have changed devices with it before. but now when i do so, the game makes a new account. it has been about a year or so since i logged on. any help would be much appreciated as i do not want to lose my account 🙏

[midnight kindle]

@eager latch I think you would have to contact support

[eager latch]

could you direct me on how to do so? id like to handle it ASAP

[midnight kindle]

[e-mail]

@shrewd sable for you also

As for Facebook I see a foreseeable future where FB login not going to be useful that much...sadly. Many future problems might arise with how their doing things. Many games have stopped using them as a bind

[eager latch]

thank you

just sent the email

[midnight kindle]

@sinful yoke thanks

[somber dirge]

speaking of which, can you still sign in with Facebook account?

And when is the deadline of this not being possible anymore?

[sinful yoke]

yes

[somber dirge]

I should bind it with my Twitter asap

[sinful yoke]

yes

[somber dirge]

oh thank god

i miss my bismark wife

[dusty nimbus]

is there anyway to transfer phone to phone without binding?

the phone im currently using keep resetting azur lane as im trying to bind with twitter

but, if anyone can help me here to prevent app from resetting in backgrounds, thanks

[odd cradle]

Hi im having problem trying to recover my account, if i remembered correctly i binded to yostar, but i forgot my email that i binded it with is rhere ahything that i can do? I still remembered my UID idk if it helps

Nvm got it back

[carmine hedge]

Can anyone help me recover my account

I have all my UID and login info but it’s not working

[fickle yoke]

Wrong server?

[fickle yoke]

If you login with an email you don’t have to bind

[carmine hedge]

Nope not wrong server I’m on sandy and it transferred me to sandy but with a different acc

[fickle yoke]

But if you want an absolute transfer without any problems, yostar binding is the best option

[carmine hedge]

I had yostar binded tho

[fickle yoke]

Yeah but you have to login with that on the side

Also that message read for creox

[carmine hedge]

But how to login cause I’ve done it once but it’s not working

[fickle yoke]

Yostar then verification code to your email

[carmine hedge]

Okay I did that now what ?

[fickle yoke]

Check yo email

Then insert the code

[carmine hedge]

Thank you I got back in

[dusty nimbus]

you can bind on the main screen?

also what happens if you unbind, i accidentally bind to facebook

[fickle yoke]

No

[fickle yoke]

You can’t unbind yostar accounts, but for every other account the bind is temporary. If you unbind the account is just chilling without a bind

[dusty nimbus]

do you need some kind of an account for yostar? im not on the game atm

[wary bramble]

Hello. Theres no way for me to check history on my account right? Like what ships I've been retiring or something?

I was checking my Operation Siren fleets and noticed 2 ships are missing. In fleet 2 I know that Jintsuu retrofit was in there. I dont remember the ship in fleet 1. But I know I always lock my ships so I know I would have to purposely unlock and retire which I know I wouldn't do. I'm not sure what to do in this scenario.

I've double checked my dock and Jintsuu and I guess my other ship are completely gone. I'm trying to trace down how that's even possible.

Oops, nevermind. Apparently restarting made them visible again.

[fickle yoke]

Yes it’s a separate account where you just sign up for a yostar account bind it to an existing Azur lane account and change ok

If you go to settings, then account it is right there, follow the steps to make an account

[shrewd sable]

Does exp count towards research ships even if the character is capped?

[static laurel]

Where should i go to contact yostar for a purchase that didnt work?

[shut walrus]

/support but give staff like a couple business days to respond

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[shut walrus]

[static laurel]

Ok thanks

[sinful cipher]

Anyone have trouble w google play on azur lane? I redeemed a gift card a few hours ago but the google play interface in the AL game doesnt pick up on the newly added funds. The google play app is updated, but the AL one isnt.

[limpid yarrow]

hello, my game keeps getting looped at the loading screen, it says "Update Complete. Loading Game..." gets to the title screen and immediately goes back to loading

I use the bluestacks emulator for PC, I have never had this problem before

[weak oasis]

so uuuuh, I wanted to know if it was possible to login my account that is on Nox Player onto my new phone, to just continue playing on another phone

[shut walrus]

did you bind the original account on nox player?

id recommend using twitter/yostar, cause facebook is being wack lately

[weak oasis]

oh uuuh I did a yostar account on nox player

and I don't remember doing anything else

[shut walrus]

then on your new phone, open azur lane, then on the left side there should be a "yostar" button next to twitter/facebook

right here

[weak oasis]

kay I think I found it but I'm already logged so yeah imma try to just change

logged on another account ofc

[shut walrus]

if you wanna log out go to settings then click logout

faster than just resetting the app lol

[weak oasis]

yeh

i got 2 email so I need to make sure of wich one I used

weird

it didn't change my account

oh wait I think I know why

hopefully, I got another email

and now i'm in the wrong server uuuh

there now it work

thanks

[shut walrus]

no problem

[ebon rover]

Hi not sure if it’s here or not that I submit. I’ve gotten crashes to desktop on iPad when I access Glasgow. Is this a known problem?

[carmine hedge]

📥 | The list of commands you have access to has been sent to your DMs.

[ebon rover]

/help

[carmine hedge]

📥 | The list of commands you have access to has been sent to your DMs.

[rugged wagon]

How long do i have to wait

For this

To go through

[carmine hedge]

You probably have to wait for 2-3 days for it go through

[lost nest]

is someone use ldplayer? do u guys experience the freeze issue?

[rugged wagon]

agony

i was gonna buy enty rq skin

[manic oak]

Accidently bought academy slot. Can I refund gems for it and get slot locked again?

[sinful yoke]

unfortunately not

[dusky berry]

What happens if you get double charged for one purchase? The purchase in question is the skin bundle that you can only buy once

[lyric lodge]

You need to contact support for a refund on the extra purchase

[dusky berry]

Gotcha. Do i contact Apple support or yostar?

[velvet tartan]

I accidentally downloaded gallery, how do I remove it

Idk if this is right place for asking

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[strange moat]

Yeah I need help with this too

[shut walrus]

they respond to email within 2-3 business days generally

[dusky berry]

I'm lil worried. The yostar help chat in game told me to request refund from the apple shop. The two purchase occurred within 2 mins of each other and i dunno which one is tied to the bundle i bought

I picked the first purchase since that was when the small hiccup occurred but lil anxious since i heard horror stories of company banning people that refunds stuff x, x gonna break my heart if i lose all my progress

[carmine hedge]

Is there a mod on that could pm me?

[outer herald]

What problem are you having right now

[teal spade]

I've Purchase Gems in this morning and I didn't receive any gems until now. so i need to get a refund?

[vast quartz]

please contact us at [e-mail], our support staff will be happy to help you

[teal spade]

I contact after it happend.

Like 8 hours ago

[vast quartz]

can you send me your UID, i will take a look at it

[teal spade]

i send in you DM.

[somber pendant]

Are we supposed to get popularity poll points from this event's stages?

[sharp shale]

yes

[modest bridge]

afaik yes

but im not getting any

[somber pendant]

Huh, time to file bug report, i guess

[modest bridge]

been playing for hours already and i just realized it now lol

[honest flax]

Anyone know why does Strobe Memory doesn't play on my main menu?

[vapid raft]

So if you lost your user id and for some reason your account unlinked but know other stuff about your account can you get it back

[honest flax]

So I just login AL back using VPN, this time Strobe Memory plays, either the song got region-locked (Indonesia) due to licensing issue or just a bugs.

[high dove]

game won't let me install all the files so I must resort to extreme measures

[astral yacht]

Hello, I have an issue with a lv125 which didn’t get anymore exp for lecture hall

[sharp shale]

hm?

ryuuhou is at 3 000 000 stored exp (which is the cap), she'll still contribute to lecture hall if that's what you're asking

[astral yacht]

That was my question. As I see 0 exp after each fight. Why is it not the same for all of my other 125 ships ?

[sharp shale]

because they haven't reached 3 000 000 stored exp yet

[dry notch]

I bought the black friday skin pack and I didn't get the gems or any of the other resources, just the skin

[astral yacht]

Ok ty. Last question, if I use her for PR data collection fleet, will she get exp for it ?

[sharp shale]

yes

also ask in #gameplay-help next time

[astral yacht]

Alright tyvm

[formal glen]

Game seems to be stuck in this screen I gave it time but been in this loading screen for like 5 minutes, I closed the app and tried again but still the same

[solar lichen]

Accidentally bought 11 cubes from Akashi for 300 gems, is it possible to somehow return gems through support?

[wild vessel]

Is there a fix for loading screens being cut off?

[sharp shale]

no, it's not possible

[sharp shale]

could you try clearing the app's cached data

[sharp shale]

you can change the loading screen fit through the in-game settings

[wild vessel]

Okay, thank you!

[brave hawk]

Is it normal to not get any ballot points in the event missions?

[brazen brook]

I got a new phone and after I downloaded azur lane I got on and found I didn't have anything, Google play didn't save it seems and I didn't bind my account, is there anything I can do

[stuck phoenix]

/help

[carmine hedge]

📥 | The list of commands you have access to has been sent to your DMs.

[stuck phoenix]

Not a technical problem but: is there any way to contact the merchandising store support besides mailing [e-mail]?

i mailed them a week ago because my anniversary box was missing things and i don't have an answer from them yet

[open pasture]

Is there a way to get your account back when its linked to a banned twitter account? asking cuz i really wanna play new update and just cant login anymore

[brisk nymph]

What do I do here?

[glad stirrup]

I get this issue even after I restarted the game

[winged obsidian]

This show up when using auto search clearing mode

[ember sedge]

I can’t join on iOS some one have the same problem?

[onyx iron]

I have the same problem on Android

Everything was ok until I downloaded Arknigths as well. Logged in with the same Twitter account i used with Azur lane and now I can't login in neither of them

It just keeps loading

[olive peak]

I think the same problem here takes time to load the screen that says retrieving latest versión info then freeze on the home screen

[hybrid sparrow]

I had the same problem, i cleared the data cache and now it works, hopefully it will work for you guys

[silk trail]

I can't collect the Siren data file IV, the reward for 15k event points, it says "Failed to submit mission 1:Invalid input", I've restarted my game several times, my internet is fine, anybody here with the same issue??

[onyx iron]

I solved it using a VPN

I tried using BlueStacks on my pc before but it didn't work either

So I guess VPN it's the only solution

[carmine hedge]

Hello there, I want to play AzurLane again and having trouble getting into my account again (iOS), which way would be best to learn about server location of my account (either yostar link or apple link, don't remember)?

[sharp shale]

you have battery saver move enabled, disable it

[rich pulsar]

Is there a way to fix the auto stretch of the loading screen on larger screen/aspect ratios?

Example of the stretch, Galaxy S20;

[sinful yoke]

its not stretched, but there should be a setting in your settings to not fit screens to your ratio

[winged obsidian]

Thx

[rich pulsar]

I toggled and messed with it, it only does it on the loading screen; reason I thought stretch is there's a split second of it trying to frame it under a UI scaling kind of thing before going out like that. onesec, will record to see if I can catch the behavior.

okay, only affects the loading screens between a fight or not, and ui scaling doesn't change any of that

and it's primarily on the loading screen

nowhere else.

[atomic umbra]

[agile moat]

I was playing fine a moment ago, but when I bought the new equipments in shop, then checked it on Namiko, I got a connection error. Now I cant log in. Even if it says log in successful, it doesnt let me go inside the game. My connection is fine since I already tried playing other connection-sensitive online games

[summer granite]

I bought the 30 days license through the ingame shop and got charged twice for 7.99€. Anything i can do to get 7.99€ back?

[terse delta]

Hello there! I was playing the new event and reached the 15k arclight crystals, there is an event mission involved so I went to receive the item but a notification of invalid input pops out

[outer herald]

Did you try restarting the game to see if it took?

[terse delta]

Yup, didn't work back then; but funny thing, after writing here and sending the video, it got fixed

[carmine hedge]

Can I unbind my email?

Or delete a save file?

[carmine hedge]

Hello?

[vivid idol]

Ok I have a question I bought the music box it gave me a skin for Pola an event character I have no way of getting can I get a different skin from the ones that were possible to obtain or the gem value so I can buy one I can use

[urban ridge]

Hi! When moving a fleet of submarines, there is a problem with displaying a new location.

[fickle yoke]

hey bro I can't see the problem can you be more specific?

[fickle yoke]

I believe that the skin you got is random, so you can't get a different one. Again idk I haven't bought it

[fickle yoke]

You can't unbind an email, unless you want to delete the account I think

[carmine hedge]

that works too

[fickle yoke]

does that answer your question

[carmine hedge]

how do i delete the account ?

[fickle yoke]

From your device it's easy -- just reinstall the game (or if you have a file browser, look for the your log-in file and delete that). You can enter the same game server again and create a new account. Alternatively, you can sign into a new server and create a new account there too.

From the game servers itself, that you would have to contact YoStar (Twitter or Official Discord or email) and it would probably take a couple business days.

[carmine hedge]

if i delete log in file itll reset my save with being email logged in ?
or when i log in the save will be back ?

[fickle yoke]

so you're trying to restart the game from scratch or what?

I'm trying to understand what you're doing exactly

[carmine hedge]

from scratch with same email

[fickle yoke]

do you want to use the same server, too?

[carmine hedge]

yes

[fickle yoke]

ok so you want to remove your account from the game servers, and the only way to remove them I think is contacting Yostar

[carmine hedge]

ill try that, thanks

[fickle yoke]

no problem, also it might take a couple of days

depending on how fast it can be done

usually email works best in my opinion contacting them

[cyan flax]

Uhmm. Returning player here. Why is my account gone even though I had it bound to either my twitter or facebook?

PS. Been ~2 years since I last played so I'm not exactly sure on most of my credentials aside from vague screenshots of my dock and purchase history is google play.

Can I still recover my acount?

[fickle yoke]

try to contact yostar to see if the account is still there and what the credentials are. Give them all the information that you remember about your account, but try not to include actual private information. such as name and such. The more useful information you give, the better chance they can find your account, if it's still there. That's my best solution, I don't know if there's better another way. Try asking around, for more methods.

[cyan flax]

Thank You. Got my account back surprisingly fast.

[native trellis]

how much is AL total size ?

i picked my old phone and tried to update the game and i got slapped by 3 gb update

[cyan flax]

RN. It should be around 5GB. Haven't downloaded the voicepacks yet

[neat nest]

Here's the al complete size (including arts, voice, etc.)

[native trellis]

total of nearly 7...

is there anything i can delete ?

[neat nest]

I'm not sure, maybe some voiceovers? Idk, I just downloaded the game for 3 weeks now hahaha

[bitter pier]

Are there any issues with the Sandy servers or it's slow because of traffic, my network is fine but sometimes I can't play the game smoothly without it loading all the time?

[vast yoke]

I can't even log into Sandy

Nor anything else

[sharp shale]

log in to one of your binds on the left @vast yoke

[kindred flicker]

Can anyone help me? I lost my google account and I need changed my registered mail on a new one.

[vast yoke]

I should've realise it sooner

Thy!

[woeful birch]

Hello, can't connect to my account. Help.

I try connecting it through my Twitter, but it still takes me the the beginning tutorial.

[woeful birch]

I have receipts of my purchases.

[nova pagoda]

Hello i need help for recovering my account 😦

i didnt bind it to my twitter account because i didnt know i needed to do that to keep the saves

but i did bind it to my yostar account

[sinful yoke]

make sure you login to the right server

[stone flax]

hi , any have have this illustration in hd?

[nova pagoda]

thank uu ❤️

it worked

[woeful birch]

It didn't work for me

Umm...?

Is there any way I can recover my account?

[lavish whale]

here is the highest res I could find

[fickle yoke]

Niceu

[fickle yoke]

If it’s yostar binded then it isn’t going anywhere. It’s already saves. Just follow the instructions from the login screen from the yostar login button on the left side. If you got any more questions I’ll try to answer them tmr

On the left side, yostar, follow the instructions

[sinful yoke]

or just check pins

not to mention

they already solved it

so theres no reason to flood channel with solution to an already solved issue

[sinful yoke]

are you sure you bound your account to twitter?

[woeful birch]

It might have been on Facebook, but I deleted it a while back.

[sinful yoke]

contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[woeful birch]

Thank you

[random tartan]

Anyone had a problem with this

Tried exiting but didn't work

Nvm i fixed it

[thin remnant]

My old account KNM j.north#9974 is stolen and needs to be removed from the server

<@&460646206851252224>

[surreal meteor]

#discord-feedback is better place, but ill go check it out

[thin remnant]

Please do am worried for others safety

[sour crater]

Where or how can i retrieve my account back?

[opal ermine]

I cant Log in because "Network Error" but i have good wi Fi ,how to fix?

[trail locust]

does your azur lane data get deleted after long periods of inactivity?

nvm, logged in on the wrong server

[opal ermine]

I never Play it, i wanna start

[reef swan]

um, I think I might have lost access to my account accidentally

I was playing on my old phone

and clicked on twitter to try link

but unfortunately I think that twitter acc had alrdy an azur lane acc on it?

so now I can't login back to my old acc :((

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rustic talon]

this is really weird no more attack nodes on hard mode cant retreat i think i soft locked the game

[pseudo drift]

so for some reason, auto combat doesn't work anymore, i mean my phone doesnt vibrate when the stage is clear. Is there any solution to this problem

pls ping me if you know how to fix this problem

[lyric lodge]

@pseudo drift Auto Combat Alert under Settings-Options

[lean inlet]

Ah just noticed the support link above oops

[rough prawn]

I need help in here

Im stuck in this loop, it getting me back to the title screen then immediately show update complete like in the image

[pseudo drift]

it is on but it still doesn't work, even the pemission for the combat alert in my phone (not the game) i use Android phone and i updated the software, thats where it started not to work

[twin dust]

I forget my password

[unborn lichen]

for some reason, i don't see any of the collab characters' text boxes, or text

scratch that, can't see hass or yume minami's text, rikka works just fine

they change expressions, but neither voice lines or text appear

[safe basalt]

I was charged twice for the $29.99 Black Friday Music Box. I sent an email and used the in game help. If I reach out to Apple will they actually refund it?

[sharp shale]

nevermind, sorry for ghost ping

[safe basalt]

How would apple even know I didn’t already get the product and want to get my money back?

[steel atlas]

Have Yostar verify that it was a failed transaction then foward that to Apple

[loud shard]

anyone knows how to solve this mess ?

[vapid sundial]

Can someone help?? I have been stuck here for a while now

Nvm imma just reinstall

[vapid sundial]

it didn't fix anything

[unborn lichen]

tried repairing assets, it downloaded something, but it didn't fix anything

[vapid sundial]

Short video regarding the issue

[onyx iron]

Try using a VPN, it worked on my case

[lilac kelp]

hey there, i want to recover my account but i just have the server and App store receipts, is it still possible

[vagrant cobalt]

I need help recovering my account. I broke my phone.

[vagrant cobalt]

nvm

[light mortar]

I just keep getting logged out or the game stops doing anything mid battle. I tried 2 diff emulators so I think its the servers ? Anyone else? :x

[empty gyro]

Did the servers crash?

everything suddenly went out and the app won't load

[jolly heart]

So how do I change my yostar account password ?

[sick yarrow]

Is there a way to recover accidental gem expenditures? I lost 50 gems after mistaking the general store for the guild shop when I clicked to refresh it.

[zinc dagger]

i play the damn game and yeah in middle of battle it crashed idk the game is bug??? and i delete the game , re-install it and i lost my progress sadly

[tropic iris]

My twitter account got banned, now I want to replay the game but I can't log in with the banned twitter account

[rugged wagon]

i bought 1200 gems a few days ago. I expected it to take a while, but I checked today, and the purchase went through, and stopped pending, but I still didnt get the gems

[half wedge]

Bought the fair winds cruise pass but did not reflect in game

[tough sigil]

i purchased the 79 euro package and i did not recieve any gems in game

I connect support like how much time I will get my gems ?

[regal monolith]

I purchased the fair winds pass and haven’t received it

[graceful pendant]

Can I use bluestacks to play on my laptop? Is it safe? I dont care for macros or anything like that, I just wanna throw AL up on my laptop from time to time to give my eyes a rest from my phone.
Is nox better or allowed?

[rugged wagon]

blue stacks is easier

in my opinion

[graceful pendant]

Its okay to use? I dont wanna lose my account or anything 😅

[sinful yoke]

emulators are okay to use

macros are against ToS though so be sure to steer clear

[graceful pendant]

How do I turn them off or just make sure they're not running? Thats my biggest worry lol

[rugged wagon]

no no

its fine

the only thing is like

if you made you AL account using, say, your apple ID

you have to make a yostar account

and link it to your already existing AL account

[lost sky]

How the game isn't responding to the network?

[deep jackal]

always randomly stuck at loading screen

[cosmic cloud]

Eeeeuuuuhhhh...

It's normal i cannot take this 2 chests ?

[cosmic cloud]

Like...seriously -_-

[blissful vigil]

try doing a full map scan(no idea why you are not using it in the first place, it makes things so much easier) then click on the outermost crate, the cloud's illustration are wonky as in sometimes it visually shows the tile is covered by clouds but there is actually a path through there. The chances that those 2 crates are really unreachable is very small

[cosmic cloud]

Outermost crate ?
Well...despite scan, it's impossible (i guess i did see a thing but see i destroy the last ennemy, it's too late ^^;)

[lyric lodge]

What exactly are you trying to show? That for some forsaken reason the exit nodes and reward crates block pathing? Same for Akashi? Or am I missing something?
EDIT: Oh, unreachable stuff? Yeah, that happens. And when pointed out they went "oh well"...

[cosmic cloud]

Yeah ^^;
It's pretty annoying when you did finished kill stuff (especially to stop renforcement) but you find out you cannot go to crates because this, because that

[pearl acorn]

Hello yesterday I installed the game after a break and in battle (event, exercises, op siren )the game freeze like in this gif and happens pretty often, can't leave the battle i can press pause and press return but nothing happens and need to restart the app https://gyazo.com/7b4ac2d780179e5767ff2519bc52bf49

[zealous herald]

Maybe 1-2 week I got this problem I need help Yostar

[late ermine]

Recently redownloaded azur and I definitely had a Yostar Account that was binded back in 2019 but every time I try to load it it sends me to the tutorial with none of my save data.

[sharp shale]

you can only earn 4k specialized scores a month

[zealous herald]

Ogh I hope so I wait until yesterday thanks

[lean inlet]

Same thing happened to me so I’m currently trying to get it back

[carmine hedge]

https://cdn.discordapp.com/attachments/814908591303294987/908932653984673893/image0.png anyone got a fix for the error?

nothing happens when I tap it

[snow orchid]

Is there a way to get the black bars to make the game 16:9 or any way to make the loading and login screen look good? ATM it looks like this

Her head is cut off and loading screens don't look better

[slim nova]

I deleted my Twitter and now it says this

when I try to disconnect

[sinful yoke]

contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[errant glen]

Why does my game keep infinitely loading like in the screenshot above?

My internet works completely fine and nothing else seems wrong either

Also this happened mid battle, its not processing post battle rewards and stuff

[left cedar]

I'm trying to purchase the fair winds cruise pass but it's not appearing in Akashi's shop? Did i miss it? Any help appreciated

The upgrade buttons send me to shop but option to buy isnt there

[icy plaza]

I can't buy the Cruise Pass. It says there's an error

[vast quartz]

can you send me a screenshot of it?

[modern sigil]

anyone else bought the cruise pass but didn't get it

wait i'm fucking dumb nvm ignore

[hollow ermine]

Good day! Is there a small update going on? I can't seem to enter game. It say's " Checking for updates... " and I get stuck.

[carmine hedge]

It seems i cannot buy the battlepass and this error keeps appearing. I need some help pls!

[river bluff]

Imma wait it is sorted

[carmine hedge]

I think the update is for the Bpass.

[late hedge]

I bought the cruise pass and the trade license and received neither. who should i get in contact with

[unborn ember]

The game is preventing me from buying the pass

[terse sigil]

I unlinked my account by mistake and want to restore it, I know the Nickname, the level, the server, the Facebook account to which I was linked, but I don't remember the UID. Will I be able to restore my account?

[wispy spire]

hiyou doesn't have a lvl cap on 2 star i outright lvled her to lvl 98 with my exp packs instead to lvl 70 weren't only pr ships supposed to be uncapped to 100

[lyric lodge]

Nope, META too, aswell as UR

[frail compass]

my weekly missions are missing on the Avrora server

[silk citrus]

Hi I used to play but didnt link my account now I want to play again is there a way to recover that account?

[unborn rampart]

Hello i have purchase issue

can't get it but i paid it already

[empty gyro]

I believe that you collect the rewards from the Cruise pass in the cruise itself, they are not handed out by Akashi like a normal pack. You will know it worked if your cruise jumps 15 ranks instantly.

[lyric lodge]

"You must complete certain missions to gain these rewards"... though to be fair, it 's fairly hard to read in that screenshot.

The white on dark grey is much better than that white on light gray.

[carmine hedge]

is it possible to disconnect yostar account

[peak thorn]

I accidentally deleted the game while I was clearing out some storage on my phone, and now when I redownloaded it, all it shows is the credits screen thing, the gui asking me for storage permission (which i gave) and then the game turns into a black screen, no download bar, no loading screen, just pitch black.

[echo abyss]

Hello, i bought battlepass. Money was debited, but i didn’t recieve it, help me pls. Url in faq doesn’t work…

[mossy bison]

Where should I go to submit a bug related to battle pass purchase?

[empty gyro]

Check your cruise mission. If it is 15 levels higher than you expected, the purchase probably went through. You have to complete the cruise stages to get the rewards, like a battlepass.

[mossy bison]

it should instantly gain me 15 lvls like the previous time, but this time it did not

I assume it'd be a bug of some sort

[mossy sonnet]

I turned the game off and on again. I can’t buy stuff

[half mural]

same I also can't buy stuff

[topaz niche]

:((

[barren arrow]

I also can't login,what happen??

[wraith jasper]

welp, good to know that im not the only one

[modest chasm]

i also experience that, still no answer to it?

[vast quartz]

@wraith jasper @topaz niche can you guys take a screenshot of log mode for me? I can look into it

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[wraith jasper]

for some reason, it works now

i can login without any problems

[modest chasm]

wait hold up, what did u do Nozo

i also somehow managed to login again

[wraith jasper]

[unreal cedar]

guys uhh i've been stuck on login screen for quite a while now

how do i fix this?

[ornate charm]

I still can't login . and i can't seem to be able to activate dubg mode

debug*

[sinful yoke]

one finger hold down the screen, two fingers swipe on the edge

[unreal cedar]

and after that?

[ornate charm]

ok, i post the ss here ?

[unreal cedar]

https://cdn.discordapp.com/attachments/751370602320756776/915856915978940486/Screenshot_2021-12-02-13-47-52-395_com.YoStarEN.AzurLane.jpg

[unreal cedar]

here's mine

its 10mins till reset i havent' claimed my free 4cubes yet

okay i can log in now

wow its magic

thanks mod

[topaz niche]

let me try it too

wew it works

thanks mods

[unreal cedar]

awh man but now i have the network error message

[topaz niche]

S A M E

[topaz niche]

i got trapped in "press to start" page

[unreal cedar]

yeah me too

i can't log in again

welp there goes my free 4 cubes of the day

[ornate charm]

yeah, same here

[topaz niche]

too bad

[ornate charm]

connection doesn't seem to be stable