tech-support

[mighty elbow]

@sinful yoke

Pls

[sinful yoke]

did you bind your account

to fb, twitter, or email?

[mighty elbow]

Yes, but it won't let me anyway

[sinful yoke]

are you logging in at the title screen?

[mighty elbow]

Yep

[sinful yoke]

what server do you usually play on?

[mighty elbow]

Sandy

[sinful yoke]

is the server option on sandy?

[mighty elbow]

Yes, I literally just try every method and still don’t work

I will try to contact Yostar via Email

[sinful yoke]

double check and press this button here

did you bind your account in settings?

[mighty elbow]

Yes I did

[sinful yoke]

sometimes the client bugs out and wont receive the data from a bind, you can try reinstalling the app and try logging in again

[mighty elbow]

Ok, I will try it, thanks

[tough vessel]

sometimes when i'm playing, the game just has loading indicators appear for extremely long times, and sometimes i even just time out and get booted out

at first i figured it was high server traffic, but it happens so inconsistently, at such random times of day when i wouldn't imagine there to be so many people online

can get as bad as waiting for a minute to just collect commission rewards

could there be some issue with my installation of the game?

[elder edge]

Lads, can i play the game with same account on both iOS and Android?

[sinful yoke]

just make sure to bind in settings and then login at the title screen on the other device

[elder edge]

Affirmative chief
For save measure, i binded all 3, Twitter, Facebook, and Yostar mail

[next cedar]

Hey all, I just logged on for the first time in a while only to find my retrofitted yuudachi has been unretro'd? Send help pls ;_;

As you can see I took a screenshot at the time

While presently its been removed? I had the skill upgraded to level 7 while I was working on her

[fervent karma]

Some of the Yuudachi's were bugged after finishing the retrofit. The devs unretroed all of them and refunded the items in the mail.

[next cedar]

Ah, thank you! That stressed me out

[tulip totem]

hopefully its fixed soon.... game is unplayable

[tough vessel]

i think i've actually figured this out; if my phone heats up too much, the wireless antennas get a bit screwy and can't keep the connection stable enough for the game's liking

i've noticed that the connection issues aren't present if the phone stays relatively cool

[wintry verge]

so, basically, my ships lost ability to fight, restarting the game or emulator doesn't help

[ashen aurora]

Is it normal that PR ships can't use their skin backgrounds and instead it just shows as the normal yellow one?

[pastel crystal]

has anyone here tried running the game inside WSA? (windows subsystem for android)

it lags like crazy and I'm sure this isn't an issue with the game itself since it doesn't lag on bluestacks on my hardware

any tips for WSA to make that work?

[sinful yoke]

quite a few but only one WSA user came in here for technical issue related to it

[pastel crystal]

it worked but it lagged on airstrike so I just said "nah" and went back to my phone

but now I'm interested in making it work

[sinful yoke]

im not on W11 yet so I havent been able to fiddle with it yet unfortunately

[pastel crystal]

I could try installing those experimental nvidia preview drivers, maybe it's a GLES error

[cold quest]

i was having that bug and an update to bluestacks fixed it for me

[sinful yoke]

maybe allocating the process as high priority

could be not enough cpu power maybe

[pastel crystal]

what does world 11 have to do with it

oh windows 11

huh, just installed Nvidia drivers 510 and it works at 30fps

but not 60

that's an improvement

at 60 it lags

[pastel crystal]

I believe that the perf issues might just be related to the fact that it's somewhat new and experimental

they might just improve over time

but it is working

[tulip totem]

do u get keybinds at all?

@pastel crystal

[pastel crystal]

I have not tried because I auto

you might be able to set up keybinds with something like macrodroid. not to automate (tos violation) just to map inputs to certain locations on the screen

[shadow dove]

oof, this constant freezing mid battle is annoying

[low gull]

this is too

loop loading with loop freeze battle

[limpid fable]

Azur lane keeps stopping on nox player I tried clearing cache

[limpid swan]

App somehow changes brightness setting on auto search mode?

[barren epoch]

Hello, i dont know if it goes here but i have an issue with skins, i remember receiving Vauquelin skin from the Party Dress Lucky Box, and other skins from previous ones, now that i got Vauquelin i dont have her skin, u know where to see the skins of ships i still dont have or how to know which are the ones i have?

[limpid swan]

Not really apparent because it's screen recording

[limpid fable]

I don't think there is a way to see what skins you have

[tulip totem]

There's a setting for that ingame

[steady obsidian]

Hello, I need help on removing the bind account of my facebook, because it's been banned, and I cant unbind it because it doesnt match the facebook account, here is the screenshot of my facebook banned

[red dagger]

My phone restarted after I beat a Boss Fleet during Event, but before Verification popped up. That's not the issue.

The issue is now for some reason I can no longer get points for Voting. The Capcha never even shows up at all, whether with Story Mode or Event Stage Clears.

And as you can see, neither a timer nor an option to get a capcha shows up in other screens either.

[red dagger]

False alarm, I'm getting Certificate of Support again. Turns out I just got streaks of getting it, before a streak of not getting it

[sinful yoke]

update emu

[sinful yoke]

contact customer support and let them know you lost access to the bind

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

email above

[steady obsidian]

Thank you

[limpid swan]

Which setting?

[limpid swan]

Thx

[minor ginkgo]

Why is my waifu voice is gone after update and i have to redownload 1.3gb file?

*After Skybound rerun update

[untold marsh]

hey small question

What happened to Z23 on the Voting for the Best ship girls

[dusk portal]

When Roblox server goes back to operate?

Oh wait wrong server

[bold coyote]

this uhh ship has no voice??

nvm. Problem resolved. magic

[slender yarrow]

There's an exclamation mark over missions but if I click on it, there's no rewards to collect or anything

[unborn lark]

I'm getting this error when i reinstalled the game

[cosmic saffron]

Anyone here ever got an purchase error code PG-GEMF-02???
The order canceled automatically in refund menu
Question is... Is this mean the transaction will automatically subject to be refund???

Please answer if anyone know
So I can quit trying to do anything to get money back and go do other thing
Been trying to find out if I will get my money back for 3 hrs right now cuz Google doesn't has any exact answer and their support system is kinda weird

[soft hawk]

Quick google search only told me to remove coupon you are trying to use.

[cosmic saffron]

Why Google doesn't have live chat support, this is seriously a pain

[soft hawk]

Automatic bot responder is cheaper than live employee.

[cosmic saffron]

sad and true and they did nothing wrong

Anyway, do I need to connect to vpn if I changed my payment profile in Google to other country?

[soft hawk]

I'm pretty sure companies now determine your country based on your credit card and/or where you purchased your gift cards?

At least that's how it works with steam. Idk about google. Never tried to save money this way.

[sharp shale]

if you're using a giftcard from your country to buy something in a app that isn't available in your country it won't work

at least from what I've experienced, you can still make payments with card and google will automatically convert

[cosmic saffron]

It wasn't gift card tho

I encountered this problem with my bank debit card

[soft hawk]

From my experience google doesn't like all debit cards. And why do you need vpn to pay with your bank card anyway?

[cosmic saffron]

The refund just came in surprise

[soft hawk]

Pretty quick. In some cases it can even take a month.

[unique zephyr]

hello there, why on equip page presets don't saved on the server? every time when i reinstall app, or use app on other device, i should to setup presets again

[sharp shale]

it's saved locally

not sure the exact reason why

[earnest hornet]

Hi I need help. I don't know what to do, im stuck inside this hidden cause the communication channel is blocked in every possible way.

[sharp shale]

you're kinda screwed

just press exit

wait hold on

it might be possible

nvm

[earnest hornet]

forget it I pressed exit xD thank anyway

[unique zephyr]

can I at least make a backup of this data?

[carmine hedge]

still don't have daily or weekly missions. emailed support, no reply yet. i don't understand why my account is like this

[glacial pecan]

Guys, I have a problem... I slipped up and accidentally bought a spot in tactical class for 500 crystals. Is there any way I can get a refund?

[lyric lodge]

Sadly, they dont do gem refunds

[mossy widget]

Has the Facebook login issue been fixed yet my Friend only had that linked abd she just logged out and can't back into her account and is scared she has lost her account completely

[sinful yoke]

please check twitter or #game-news in the future it has been fixed

[mossy widget]

Well that was helpful really helped getting her back into her account or what to do seeing as it's fixed but not working thank you so much for the helpful insight

[sinful yoke]

check pins for how to login to an account

your insight is there unless not answered

[mossy widget]

Already tried all that and because of that it says it's linked but it's a fresh account :/

[sinful yoke]

if theres no account on any server that would mean it was never bound in the first place

while the post isn’t completely up to date, it gives you the information you need, I’ll send the new feature thats not in the post

this little button here

you can try pressing it and see what results it gives you

[mossy widget]

Is there anyway to recover the lost account then

Nah she's on the right server and has pics of everything but the UID but yeah

[sinful yoke]

double check that button rq since server is typically what tends to be most people’s obstacle to finding their account

[mossy widget]

Still nothing

[vivid goblet]

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

they can contact support through the email above for account recovery

theyre going to ask for UID, but your friend can simply say they dont have it and to not sweat about it

[mossy widget]

Ty sorry fir the sas earlier

Just a stressful moment

[sinful yoke]

nw, ive been doing this a long time, I seen every spectrum of emotions regarding accounts

[vivid goblet]

Back Soon Closed For Maintenance Busy Work..

[inner totem]

Uhm somehow I couldn't hear Le Terrible's voice in-game, even repair assets but it didn't work

What should I do ?

[soft hawk]

Nothing. It's not a bug. New ships tend to not have voiced lines for some time after release.

[inner totem]

Ohhh thanks a lot

[fair inlet]

Won't let me do anything

Already did an asset repair and it found nothing

Cleared cache and restarted my phone

Still can't get in

[sharp shale]

@fair inlet click this button

and log in

[carmine hedge]

I have an picture of my old account but when I try to log in I’m stuck on a new one

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

whats your UID?

[carmine hedge]

The new account or my old one?

[sinful yoke]

and please double check pins for how to login, the commonly skipped step is logging into the correct server

[rare stirrup]

How to fix this TmT i cant login to my account

[sinful yoke]

so make sure you try this button here too

[sinful yoke]

login to your bind on the left

[rare stirrup]

Its working thank do i need to do it everytime i login? Its not automatic anymore?

[sinful yoke]

you do not

[rare stirrup]

Okii thank tech support san :)

[proper island]

Anyone know why this happens? I tried clearing app storage, cache, reinstall and had it try update both on mobile data and Wi-Fi network. But it just keeps failing on first thing.

[unkempt oar]

idk, try to check your storage, right now i play azur lane in pc not phone anymore it works btw

[proper island]

Tried installed it on both internal storage and SD card, same issue. Haven't tried downloading it on BlueStacks.

[unkempt oar]

yeah, i used bluestack/emulator to download azur lane with the new update and it works well

[wary bay]

I've had a number of ships simply disappear, from what seems to be an OpSi related glitch.

e.g. despite clearly having developed Monarch, she does not exist in my dock

[sharp shale]

did restarting not work

[wary bay]

Happened after i restarted the game

[sinful yoke]

are you on emulator or mobile phone

[wary bay]

emu

this was at approximately 500 before i restarted the game at reset

[sinful yoke]

you must restart the app multiple times on emu to fix it, and try to update the emulator etc

[wary bay]

ill see if that works

[wary bay]

worked, thanks

[low gull]

you'll see this more in the future, I already lost 30 ships.

[sinful yoke]

they do not permanently disappear, please do not try to monger fear

if they disappear and after countless restarts and emulator updating do not appear, contact support to recover them

[low gull]

I mean already have 30 ships disappeared when this happened, just taking turns

[halcyon heron]

I have a question about my account. When i logged in this morning most of my ships are gone. I have no idea if this is a bug or something happened to my account when i was sleeping.

[low gull]

emulator, phone get the error both, started from the last update

[sinful yoke]

not quite from last update, and emulator gets it extraordinarily more often than mobile devices

[sinful yoke]

restarting the app should make them reappear its an odd desync

[halcyon heron]

@sinful yoke they are back again. Dunno how cause i did that and restarting my phone multiple times but it didnt work. Now i just need to setup everything again cause of the bug/desync. Thanks for the help

[sinful yoke]

are you on emulator or mobile?

[halcyon heron]

if this is for me its mobile, i play on a xiaomi mi 9t pro with all the latest updates

[sinful yoke]

ah okay not quite sure how to decrease its frequency on mobile, but it tends to happen rarely on mobile

[halcyon heron]

first time this has happened after more then almost 2years of playing. I was thinking i got hacked or something. But i got everything now so its just setting up my fleet again. Im glad its a bug and nothing serieus.

[sinful yoke]

it hasnt been around for 2 years I think 1-2 months at most

[halcyon heron]

i mean i've been playing azur lane for 2 years. The bug is the first time for me.

@sinful yoke thanks for the help and have a nice day ❤️

[jaunty nacelle]

Hum? I just took the item to get access to all the zones in OP Siren and they are still locked? Is it a bug?

[soft hawk]

Don't you need to use item first?

I mean from inventory in OPSi.

[jaunty nacelle]

...

thank you, that was it

[tall scroll]

hello is it possible to play azur lane with emulator on pc?
when i try searching the answer on google.. this things appears
of course i'm not planning to use some cheats or hacks. it just i have a potato phone

[soft hawk]

Yes you can. Lots of people play AL on emulators.

[tall scroll]

thanks man.. i totally wait for the reply.. really appreciate that

[bold quartz]

Wich Better

Suisei Model 12A

or Suisei Model 21

[sharp shale]

@bold quartz ask in #gameplay-help next time
model 21 is a recon plane, and can only be equipped on BBVs
12a is a divebomber, and it's usually used for timing with other CVs in teams such as ryuusei memes, else helldiver has better damage

[bold quartz]

Sorry i keep Asking in Wrong Room

Thankyou

[weary iron]

In Exercises, I'm almost Rear Admiral Lower Half. However, I've been stuck at 1000/1050 points for the past 3 days, and I've done at least 50 matches since then. I finished a battle and saw it say +10 points in the post-battle summary, but when I look at my progress in the Exercise match-selection screen, it still shows 1000/1050

[carmine hedge]

i wanna get into this game so badly but not having daily or weekly missions is making me wanna quit. commander level 47, 3-1 story mission, still only event missions. contacted support, all they said was "have you completed the main story line quest to unlock the missions". meanwhile my friend has a low level account on 2-2 with dailies and weeklies. im about to give up lol it's been a week now

[lyric lodge]

You realise that means 1050+ points, ranking <1000. If it never changes you never dip under 1000th place

[weary iron]

Except that every time I finish a battle, my ranking number has been going up, not down. I was at 1068 yesterday in seasonal, but after 9 wins today I'm at, like, 1147 or something like that.

[soft hawk]

Set stronger defence team if you drop too fast.

[lyric lodge]

Sounds like you're confusing your points with your ranking. At this stage each battle gives around 9 points so these values add up.

[weary iron]

I was talking about points. Points are what ranks you up in the season.

I saw it give me 10 points at the end of my last exercise today, but I've been at 1000/1050 points fir the past 3 days

[soft hawk]

But you must rank under 1000 to get exercise promotion.

[weary iron]

People are just bullying me then cuz I just dropped 100 ranks in the past 20 mins when I wasn't even playing.

At 1237 now

Anyway, thanks for the help y'all

[outer herald]

I think you missed #friend-and-guild-id with that post

[soft sapphire]

oh crap my fault

sorry about that

[dull pumice]

does AL runs on Android 12?

[rustic fjord]

is there a way to reach devs about account reovery?

[soft hawk]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[rustic fjord]

thank you!!

[raw breach]

is there any info on when pixel 6 pro / android 12 might be supported? new phone just got here.

trying a reinstall looks like device transfer doesnt move the 2gb install file so it just boots to a black screen.

base app should probably have a way to detect that & redownload it.

[calm ruin]

This afternoon, when I try to log in (open app) the game, boots into black screen as well ( i am using IOS), does anyone else get same issue?

[empty gyro]

Is anyone seeing Oil Consumption Weirdness? I am running D1 on clearing mode with only Perseus and Shimakaze, a 24 oil fleet, but the game is subtracting 45 oil every single battle. I am not using the 2x oil item 2x rewards item.

[sharp shale]

@empty gyro by chance are you using subs

take U-96/U-37/U-81 for example
each sub uses 7 oil, so 21 oil for 3
24+21 is 45

[empty gyro]

I do have subs, but it uses the oil whether I call the subs or not. Checked that.

will try a round without even assigning subs

For more clarity, I went to a node that was out of sub range. Still used 45 oil.

Completely removed the subs from deployment, and it does seem to have fixed the oil issue. Does seem weird though that it cost me the sub oil whether I called in the subs or not, or was even in sub range. \o/

[fierce stag]

My friend is getting this, and I’m pretty sure it’s not over yet

[steady obsidian]

Why is the customer service accusing me of account trading when I just said that I let my friend used my account so he could buy me license pack as a birthday gift on september 2020

Service asked for verification or proof about the purchase receipt, but my friend bought it for me so I had to explain

I just wanted to unbind the banned facebook account that is on my Azur Lane

[chilly bramble]

Over and over and over.

[tall ivy]

Yeah, I got that too. :c

[bold nimbus]

Same issue here

[chilly bramble]

Any chance you're all iOS?

[opaque mango]

I was about to post this same issue

[bold nimbus]

I’m iOS

[tall ivy]

I have an iOS.

[ionic shard]

yup

[opaque mango]

iPhone 13 Max Pro

[bold nimbus]

Is it a common issue?

[chilly bramble]

Sounds liked they borked the iOS update yet again.

The devs will get it fixed, we should be patient for now

[tall ivy]

Ah, along with apologems? :0

[opaque mango]

I want gems lol

[quartz nexus]

same thing is happening to me :(

[south sorrel]

How long until they fix it?

[tropic copper]

Gems plox

[sinful yoke]

can you all say what device you are on?

[tropic copper]

iOS

[tall ivy]

It’s a good thing I got commissions and book reading taken care of before the update.

[sinful yoke]

device

[quartz nexus]

iOS

[sinful yoke]

iOS is not a device

[vivid isle]

I was just coming here for the same issue hah iPhone SE 2020

[quartz nexus]

iphone x

[opaque mango]

iPhone 13 Max Pro

[gleaming spear]

happens to me to ..iPad so iOS

[tropic copper]

iPhone 12

[chilly bramble]

I am using an iPad, gen 5 I think

[south sorrel]

iPad and iPhone for me

[sinful yoke]

okay dont worry we’ll let staff know

[south sorrel]

Both are cucked

[dark cape]

Same iPhone

[bold nimbus]

I’m also on an iPhone 12

[sinful yoke]

for now please do not chat here staff will be alerted

can you guys send log mode screenshot of the error?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[kind veldt]

Same iPhone 12

[kindred cobalt]

Same issue iPhone 12 mini

[spare fractal]

Same issue iphone xs max

[undone mortar]

I'm iPhone SE 2020 version

And iPad Pro

[chilly bramble]

I cannot seem to get debug mode to activate, sorry!

[vivid isle]

This ?

[sinful yoke]

okay we got all the logs we need thank you guys

[carmine hedge]

So it seems I’m not the only with update problems

[ivory valve]

iPhone XR

[carmine hedge]

iPhone X

[plush cloak]

iPhone 11 pro

[vernal kettle]

omg what happened to the download

[sinful yoke]

#known-bugs

[wraith pilot]

Oh boy y’all having file download problems too

[viral lance]

i phone 7

[sinful yoke]

ok guys we dont need anymore info ty all

I’ll give update in #known-bugs if anything else

[carmine hedge]

Oh so everyone’s having issues lmfao

[wraith pilot]

Yeh

[carmine hedge]

[vast quartz]

ya, we are aware of the issue and is working on it

please remain patient for now

[silent mist]

Yeah it’s happening here as well

Is this an iOS problem this time around?

[sinful yoke]

#known-bugs it is

[silent mist]

Ah for sure

[carmine hedge]

Cool profile banner fellow Cirno enjoyer

[quartz stone]

looks like im not the only one

[raw rock]

iPhone 12 pro

[sinful yoke]

#known-bugs

[quartz bridge]

Probably all iOS

[sinful yoke]

please do not spam similar screenshot

[verbal crow]

hi, tech support team.. i've been stuck in this page.. im on Android.

[sinful yoke]

try restarting your device

[verbal crow]

ok, thanks..

[plucky carbon]

Is it just me, or am i unable to download new files

[glacial scarab]

bruh..

[wraith pilot]

Nah its a bug

[plucky carbon]

;-;

Let me innnn

[strange hatch]

Reading is difficult for some ppl eh

[torn aurora]

all having issues scroll up

[glacial scarab]

bruh2...

[plucky carbon]

Arigato

[sinful yoke]

sorry guys I deleting all screenshots of it it encourages people to keep posting it

[plucky carbon]

My bad

[pastel reef]

My bad too

[sinful yoke]

#known-bugs for update

[plucky carbon]

i thought it was in server news ehe

[wispy gorge]

iOS user here thank god I’m not the only one having problems

[wraith pilot]

I think game just hates IOS

F

[silent mist]

Everyone got real worried real fast when that happened

[sinful yoke]

most bugs occur on android device

[tulip totem]

i dont want to celebrate too early, but new update might have fixed emulator problems?

[strange hatch]

Apologeeeeems 🤣😂

[tulip totem]

no missing ships or frozen battles so far

[wraith pilot]

Oh oof

[carmine hedge]

I hope it did

[plucky carbon]

mhm yes :>

[silent mist]

[sinful yoke]

please be patient guys and reminder this channel is not for chatting

the bug has been fixed please relaunch the game to dl new hotfix, happy sailing commanders

[wraith pilot]

Oh boy game turned on

[solemn lotus]

Thanks, guys

[gloomy oracle]

[sinful yoke]

@iron dragon login on the left side of the screen in title screen

#al-general is not the best place to get help and it creates spam when multiple people try to help

[iron dragon]

okkie

[sinful yoke]

also make sure you are logging into the right server

[iron dragon]

so, here it is
im using my facebook for my azurlane acc

i was surpised lol my acc was gone

and here i am searching for help

[sinful yoke]

there could have been issue that you were logged out from the update or you are logged into the wrong server

[iron dragon]

@sinful yokethank you mod

[iron dragon]

ohh so thats the problem

[sinful yoke]

did you manage to find your account?

[iron dragon]

yup

[sinful yoke]

woohoo

[iron dragon]

yeay

[tulip totem]

game sadly still completely locking up

started a few days ago out of nowhere without me having changed anything

missing ships too etc

[sinful yoke]

if you are on emulator try updating the software and also the android version

[tulip totem]

i am already on the latest bluestacks 5

[sinful yoke]

but restarting will fix the issue, but on emulator it may take a couple of restarts

[tulip totem]

restart doesnt fix the battles breaking

#tech-support message its exactly this issue

just started happening out of nowhere for tons of people

[weary mountain]

I had the same issue. I updated it to 5.3.145.1002 and it was fixed.

[tulip totem]

i cant update sadly

[weary mountain]

Download it directly from the website.

[tulip totem]

alright lets see

seems theres pie now but ill try nougat first since thats what i was runnign im pretty sure

well here goes nothing

will update later if/when breaks

[tulip totem]

seems to be working so far, hopefully it stays that way, ty for the advice!

[mellow bloom]

anyone else having the problem where clicking the event button on the home screen to go to the current event just takes you somewhere completed unrelated? In my case, it takes me to chapter 9 hardmode in the main campaign

[cobalt igloo]

anyone knows why they removed Azur Lane from the M1 mac appstore?

I was considering to get one, and was pretty hyped about playing azur lane without any emulator

[carmine hedge]

i'm stupid and all i had to do was complete the one mission i had in the "main" section, upgrade a piece of gear. now i have all dailies and weeklies hahaha....

[languid perch]

so Im reinstalling my nox n azur lane from google store, now when trying to login using facebook it says I need to install facebook too ?
ah nvm it seem fb lite also work

[cold hedge]

fb lite didnt work for me for some reason but fb did the trick

[unkempt valley]

It is possible to change the assigned email for the Yostar Account System on our account with a new one without remembering the first email ?

[rigid skiff]

anyone else having issues with bs5 64bit bugging out in AL? like everyone stop moving and the shelling gets frozen in place

[old oasis]

Ok so asking for a friend. He is using Bluestacks emulator for AL on his computer, and he had to hard-reset his computer, potentially losing his account (he could not bind account to Facebook or Twitter due to home circumstances). I have his username (Yama Tsu Dao), and his commander level (54). Is it possible for someone to recover his account for him?

[empty gyro]

he might be able to reach out to support with his UID, if you have that in your friend's list.

[old oasis]

how do I access his UID?

[drifting hinge]

the support link (https://yostar.helpshift.com/a/azur-lane/) in the #622745106751029248 404s. does anyone know what the up-to-date support link is?

[rose thorn]

Help i lost my account my account name was Quang9x99 i used to bind my account with my twitter account but when i log back in it only show newbie account this was the same thing that happened to my older account which was created arround 9/2019 i have a screenshot of my account which i just lost :

When i created a mew account and search my name it only shown up a lvl 3 account

[teal star]

maybe this was already addressed, but make sure you're on the right server on the login screen. If you uninstall/reinstall the game, it defaults to a certain server which may not be the one your old account was on. Switching to the proper server should get you back where you were

[rose thorn]

The server i checked was wrong but when i change the server it bring me back to turtorial

[sinful yoke]

login on the left side of the screen and press this buttonin server select****

[rose thorn]

Ok

Thanks guys

[teal star]

thanks TS 👍

[sinful yoke]

we have #wiki-feedback .. @carmine hedge

[carmine hedge]

ahhh

sorry

[sinful yoke]

I'll check it though

its fine on my end

[carmine hedge]

i'm kinda new here so i'm not fully familiarised, sorry for the inconvenience.

[brisk gulch]

????

[lethal bane]

Eto

I alr restarted the game

And i still lose 2 valuanle shops

[lethal bane]

hello? no one help?

[carmine hedge]

Hey, so, i'm pretty sure my account was hacked, and the link in FAQ doesn't work... and when i google it, all the links aren't really what i need

[junior scaffold]

Try emailing instead.

[carmine hedge]

i'll try, no idea what to send but ye, will try

[inner bluff]

anyone else having freezes with azur lane on ldplayer?

they started like a week ago, i had no problems beforehand

[carmine hedge]

well, e-mail sent
i hope its going to be possible to recover it still

[gentle siren]

will i lose my account if i disconnect facebook? i want to bind to twitter instead

what is fb authorization failed 100221?

[fair wharf]

^ I am getting that same issue currently

the SD card in my phone apparently died over night so I've had to reinstall a bunch of things to get them working, even ones that weren't on the SD card like Azur Lane

But I cannot get into my account it just says FB Authorization Failed: 100221

Anyone know anything?

[carmine hedge]

@gentle siren idk how it's now, but in past it used to be possible to recover account if you forgot to bind it, and then reinstalled game
But if you unbind all accounts, nothing SHOULD happen, and you SHOULD be able to just bind acc to something else
altho last time i played was in 2019 or so

[brisk crescent]

It happened last week too

Need to bind to something other than just FB

[fair wharf]

Guess I just have to send them an email and hope it can be recovered?

only thing I havent tried is Bluestacks but thats on my PC at home

[brisk crescent]

You have to make a new account and bind that to Yostar or Twitter

Then they can take that and put it on the old account

[fair wharf]

So, login with Twitter or Yostar, play through the intro stuff...then what

[brisk crescent]

Takes like 3 days though

Email Yostar

They have to take the new account and it's new bound account and put those links to the old account

You need receipts and UID of the old account

To prove it's yours

So if you don't have your UID, name, server you will probably just have to wait a few days for it to be fixed

Again

[fair wharf]

I do have the name, level, and server of the account

UID I'm not sure, I only had one person on my friends list but he doesn't play anymore

[brisk crescent]

No UID then no change

They are very strict on having everything

[fair wharf]

fuck

[brisk crescent]

Yeah the worst part is getting all of the receipts from when you first started the account because if you don't have something like that they won't do anything with you

Had to go looking through a bunch of emails and my old Google Play account to get it

[fair wharf]

I do have access to some of that, so i might find that

[brisk crescent]

Just try emailing them and getting the new account. The worst thing that can happen is you have to wait a week or so for the Facebook login to start working again

Just make sure you have a secondary binding on your old account when it comes back up if that happens

[fair wharf]

Alright, appreciate the help.

[brisk crescent]

No problem there is a bunch of people on here last week and we all went through the same thing

[fair wharf]

Currently playing through the intro mission, once that is done I just make up a name and grab the UID from it, and let yostar know that account and any info I can give of the old acc?

[brisk crescent]

You need to bind the new account to either a yostar account or a Twitter account

[fair wharf]

I did a yostar account

[brisk crescent]

They can rip that binding off the new account and slap it on the old one if everything works correctly

That's fine it just takes longer since you need to have an email sent to you

They're not wanting to have a Twitter is totally understandable

I basically have it only for login purposes

[fair wharf]

I just did yostar since it seemed more secure lol

okay, tutorial done, yostar account is bound

Alright, email sent, now I wait till I get home and see if I can get on via bluestacks

[spring yacht]

Is there going to be maintenance tonight?

[wispy sage]

tried different things to solve this but I can't seem to get it to work. happens on both my laptop and mobile. any fixes?

hmmm

[mystic scarab]

Yep happen to me too

[peak sierra]

me too... do our account will gone?

[wispy sage]

considering I have paid a bit for that I hope not lmao

I am in the process of contacting them via email like it as suggested before in the channel

[sinful yoke]

contact support it appears fb is being dumb again and broke our bind method

[peak sierra]

our account will not disappeared right

[sinful yoke]

no

[rancid orchid]

yo same

[sinful yoke]

just as they didnt last week when fb bind method broke

[rancid orchid]

i had 70% collection

and seattle dev 30

[sinful yoke]

contact support

[rancid orchid]

i dont wanna lose my girl

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fair wharf]

its weird in my case, when the massive fb outage happened I could still get in the game no problem but now I cant because my phone had a weird failure of sorts

hopefully they get back to me, the one thing I havent done yet was try on bluestacks so Ill do that when I get home

[rancid orchid]

it probably wont work

i tried from both bluestacks and mobile

same message

[fair wharf]

Im with you on that it wont work, but since I used it can could log in during the big fb outage, who knows, Im not home for another few hours so if it works Ill let you know, maybe itll help with your troubleshooting, worth a try in my mind

[sinful yoke]

it does not matter

fb bind is down

staff are alerted, so in the meantime if you dont have another bind on your account, you’ll want to contact customer support to get access to your account again

[wispy sage]

yeah same here. I tried running the game on windows 11 and I got the message as well. Arknights works fine on that so I doubt there's any fault in the android feature in it

[fair wharf]

whelp, guess I'm waiting then

[rancid orchid]

whelp

i have a problem then

i have never written my uid anywhere. i thought i didnt need it. i have my name and server tho. and i made a purchase in the past

so it should be fine right?

[mystic scarab]

how to bind my account to yostar, or i can bind 1 only

suddenly i can open through bluestack

[sinful yoke]

UID is always important, even during maint, all posts tell you to keep note of it

though you dont need it to recover your account as long as you have your receipts @rancid orchid

[rancid orchid]

ye. now i know

[wispy sage]

if you ever reported any bugs here through the bot you might have it there. or else if you sent a profile screenshot to someone or somewhere

[sinful yoke]

@mystic scarab check pins for how to bind with yostar method, always bind in settings

[fair wharf]

Thankfully I found almost all of my receipts, so in theory i should be good right?

Thanks for the info

[sinful yoke]

it probably will not take that long to fix anyways

[peak sierra]

what is receipts?

[fair wharf]

Receipts from purchases

like gems or trade license

[peak sierra]

ah

[wispy sage]

by receipts you mean the emails you get right? cuz I don't have anything printed with me

[fair wharf]

yes

[wispy sage]

ah ok

[fair wharf]

or, depending on your payment method (like a credit card directly or paypal) receipts on those

[mystic scarab]

okk thanks

[broken wing]

Can someone help with this

[sinful yoke]

read above

[broken wing]

Thank you

[inner bluff]

anyone else having freezes with azur lane on ldplayer?
they started like a week ago, i had no problems beforehand

[sinful yoke]

I believe it may be related to having a version thats not the latest

[carmine hedge]

Wait wat do I type for binding problems

On FB

[sinful yoke]

#known-bugs

I would just wait until staff fix as it seems to be an issue on our end (maybe within 5 hours)

if you contact customer support to add another bind to your account, it will probably be a few days

[sinful yoke]

Please contact us at [e-mail] if you are experiencing Facebook log-in problems. Our customer support will be happy to assist you in binding your account to Twitter or Yostar so that you can log in to the game.

[sinful yoke]

it appears fb will be unstable form of bind until they calm down from rebranding so please make sure if you have access to your account and use only facebook to also add twitter and/or email

[vivid goblet]

chat locked

[sinful yoke]

[vivid goblet]

See you in closed need locked people.

Back Soon Closed For Maintenance Busy Work..

[fair wharf]

Thank you for the update!

[peak sierra]

can anyone guide me? I don't quite understand

[outer herald]

There asking you to make a new bound account so that they can force bind it to your old account when they recover it

[peak sierra]

but when i enter the guest acc without log in to Facebook, it suddenly came to my acc

[outer herald]

Well if that is your account then, all you need to do is just bind it now so you don't lose it

[fair wharf]

^

[quiet oxide]

Is there a way to force unbind a twitter/Yostar account? I have my main account bound via Facebook currently and when i try to bind with something else i get a message saying its bound to another account not to my main

[sinful yoke]

it has to be your account to unbind it

so you can login to the accounts and then give them information to unbind it

but it sounds like you already dont have an alternate means to login back to your account right?

I would just suggest using a different email for yostar

[quiet oxide]

ah so make a separate email just to bind, i suppose that would be an easy fix

Thank you

[tiny bobcat]

can some one help me with this

[fair wharf]

Facebook binding has broken likely because of the name change going on

If you dont have your account bound to Twitter or Yostar, you need to basically make a new account with one of those two, complete the tutorial, once you can access your UID you need to email customer support with your new account and as much info (ideally your UID, account name, level, etc.) so they can recover your old one

check above messages for the email and more info

That screenshot above from ExZhonya is a good example too, I got that same email from them

bear in mind, it took a few hours, can possibly take a day or more based on how many people ran into the issue

[sinful yoke]

usually making new account before support tells you to will confuse them

its just to just follow pin and email

[fair wharf]

Really? Interesting, wasn't the case with me but I may have just been lucky, but yeah best to email support to get the process started.

[sinful yoke]

depends on staff member you get

we used to give out email and also the instructions, but we had to stop because it was either 1. confusing staff
or 2. they didnt need account recovery

[twin dust]

hello

i wain un bind google in my acc

[muted sequoia]

Hi, i can't log in to the game since this morning. (login using Twitter, not FB)
It says "login successful" then loading into oblivion. I have reinstalled the game twice, force closed it several times, deleted the cache several times, rebooted my Phone several times but nothing. i can't do anything right now.
Help is appreciated please.

[quaint raven]

Email [e-mail], they can help unbind accounts

[mellow dock]

So my account got lockdown how do I know my UID on my lockdown account?

[sinful yoke]

hello? @fathom peak

[inland carbon]

@sinful yoke are the game having a maintenance just now? I just got kickout from the game in the middle farming and Maintenance Message pop up

[sinful yoke]

no, try restarting app

[carmine hedge]

Is there some type of way you can get ur Facebook account back?

When will they fix this

No Fr tho I want my wifes back

Plus I had so much shit oh there 😑😐😑

[vast quartz]

please contact us [e-mail], our staff will help you get your account back

[muted sequoia]

Help please

[mellow dock]

@vast quartz I already contact the staff and i provided him my problems and description and i also follow the instructions should i wait 2 or 3 days to get respond?

[vast quartz]

they should be able to reply to you within tomorrow

[mellow dock]

@vast quartz oh ok thanks

[tiny bobcat]

So if they ask for UID but i dont remember cuz i havent played for so long then what do i do?

[lime portal]

I'm having trouble logging into Twitter and can't get into the game, of course I didn't save the UID evidence

[lime portal]

but it's been a long time

i am android

I have a few images, but they don't have a UID image.

LeoP name in server Washington

I don't know what to do

What can I still fix?

I have only this proof

[quasi elbow]

is there a bug with the certificates of support? i can't get them on the event or the campaign since 12 hours ago, there i just got 2700 and the window with chibis never appeared again

[empty gyro]

I have never gotten them from the story, only the event

On the bright side, the Hard event stages give HUNDREDS of tokens for each certificate of support. Went from 0 to maxed out on the 2nd day of the event.

[quasi elbow]

yeah, but i don't understand why the chibi windows doesn't happear to me, but well i supose i will gonna try later if it has some coldown

[muted sequoia]

Evening, i still need help.
However my issue is "partially fixed" basically i cannot log in the game with 4G/4G+ anymore, i tried at least 100x times today. The Wi-Fi works without an issue, but i can't use the Wi-Fi when i'm not in my house.
Please help me with this. Basically the loading is infinite when i try to log in with 4g/4g+ on. I really need this issue to be fixed asap, i have guild duties and i don't want to miss them.

[carmine hedge]

probably not the right place to ask but where can i ask about questions about the game in general (like about the characters

[fair wharf]

#gameplay-help

[covert hearth]

Having issues with Z18 not gaining exp after battles

[lyric lodge]

She's at the cap for LB0, limit break her to get the level cap up.

[sharp shale]

she is not limit broken

[covert hearth]

Oh ok, thanks

[carmine hedge]

I don't know wt happand i just enter in the dock and the scream was like thet

[sinful yoke]

restart the app @carmine hedge

[carmine hedge]

Ok

Ho tanks its good now

[bleak patio]

my game still freeze from time to time, how do I fix this?

[winter stag]

Hello how do I bind my account with a Yostar one

I want to unbind from FB and bind my account to a Yostar account

[chilly fjord]

can I bind a facebook account and a twitter account simultaneously on 1 azur account

[vast quartz]

yes you can

[chilly fjord]

sip thx

[vast quartz]

head toward setting and account to bind it

[west coral]

Hey I can't bind my yostar account I have received the email and used the code it gave me but I recive a statement that it is bund to a diffrent account and a id:100200

[sinful yoke]

try using a different email if you can

[sinful yoke]

bind in settings of your account

check pins for info on how to make yostar account

[west coral]

But that is weird as I don't have that problem with my arknights account

[winter stag]

I just entered the verification code under Yostar account but I got a message saying "The Third Party account is already bound with another UID:xxxxxx

[sinful yoke]

try using different email

if you dont have multiple emails or you dont have another one to spare, let me know

[west coral]

I will try that and see

[winter stag]

I don't have another one to spare sorry, plus I like my AL account bound to the same email I have for Arknights

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact customer support to get them to move the email to your account

and dont say UID:xxxxx its an error code not a UID

id:100200 is what you're looking for

[winter stag]

yea, i thought that was an user ID so i censored it

I'll contact support and ask them to help me with account issue

[west coral]

Ok I bound it to a diffrent Email and it worked

[sinful yoke]

they might take around 1-2 business days to reply today is friday in china time

[west coral]

Thanks for the help :)

[woven tendon]

Thanks for the info

[strong river]

I read that if I have bindings issues I have to write in this channel so...
I tried to bind my account with twitter but it gave me this message

Should I create another twitter account?

[sinful yoke]

its up to you either contact customer support and they can just connect it to your account from the mistake or you can just make new account and bind it with it

[strong river]

Ok thanks

[wicked token]

It's still locally stored as long as I don't uninstall Azur lane right?

[carmine hedge]

I have a question, the issue with the Facebook account binding only affects accounts that are trying to be binded with Facebook or does it affect in any way accounts that were already binded with Facebook?

Ok, so if i had already binded my account with Facebook way before the issue then I'm fine right?

[sinful yoke]

no

please bind with either twitter or yostar(email,) you can have multiple binds on one account

[carmine hedge]

It doesn't allow me

[sinful yoke]

do not risk not binding your account, it is not safe as wipes have occurred before, please keep your account safe

[sinful yoke]

if you can try binding with different twitter/email, if you cannot use a different one, email CS at [e-mail] and they will merge the bind for you

[carmine hedge]

Ok, thank you, I'll try that

[west coral]

Ok so question I did bind it to a different email then it is ok now?

Hee best I pen down my UID incase something happens

[wicked token]

gotcha

[deft patrol]

what exact information does the email need to verify I am who I say I am?

[spare smelt]

how do i unbind my yoshtar account?

[sinful yoke]

to unbind it you need to email customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[spare smelt]

k

[unique coral]

Why could I bind to my yostar acc when I don’t even have one?

Strange

[sinful yoke]

not quite sure what you mean

[unique coral]

I just entered my email and I got a code

But I never remembered signing up for a yostar account

[sinful yoke]

you just made one

[vestal basalt]

Since Facebook always had a problem, do i need to unbind my account from it? mine bound to twitter and email too

[sinful yoke]

no need to remove it, as long as you have access to it through other binds you're good

[outer herald]

Usually having a multibind tends to help in case there is an issue with how you bound your account before. The FB issue is a prime example for it now

[hollow zinc]

I don't have a Twitter account what else can I bind? I think I can create a yostar account?

[outer herald]

Just make sure you setup the bind in-game and not on the title screen by the way

[grizzled cypress]

I just bound my account to twitter but it started a new profile

[sinful yoke]

did you bind in settings?

[grizzled cypress]

I did from menu

whoops

[sinful yoke]

yeahh thats an issue

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[grizzled cypress]

thanks

[sinful yoke]

you’ll want to email CS for account recovery, they’ll let you know what you need, just tell them you tried to bind on wrong screen

oh good

now unfortunately you wont be able to use that twitter account

[grizzled cypress]

rip

[sinful yoke]

you can contact CS and they can just move the twitter account from the new acct you created over to your main account

[grizzled cypress]

aight

[sinful yoke]

[languid perch]

ok dumb question, if I already bind using fb can I bind it to yostar too ?

[sinful yoke]

just make sure u do so in settings

[languid perch]

so can just use same mail as the 1 I use for fb ?

[sinful yoke]

you can use any email

[languid perch]

ok last question, assuming I reinstall azur I can just pick login with either fb or yostar n I can log back to the old id rite ?

I mean after I also bind to yostar after fb

[sinful yoke]

just after you login at the title screen, make sure to change the server to the one you usually play on

[languid perch]

alrite then thx for the info

[mystic fern]

Can I recover my account, if my linked twitter account is suspended and I have this error?

[haughty heath]

cant bind my account

[mental obsidian]

How to create yostar account?

[bold torrent]

I think I have a reason why Facebook keeps having issues it's due to zuckerberg changing the name to meta or them messing with the login

[bold torrent]

its not hard but it takes a few extra steps to bind it to ur game i despise facebook more now cause this seems to be the only gacha thats having this issue

i wish they could fix this issue i dont like using twitter for anything and i dont like the extra step for the yostar account thing

i think just get rid of the facebook login for now until facebook stops messing with the feature

[regal adder]

Hello. I need your help.

I forgot to bind my account to twitter, facebook and yostar. My phone crashed, so I bought a new one. I downloaded Azur lane again and saw that I created a new account and I can't take my old account back.

Can you help me?

My nickname: hhar
Level: 63
Server: amagi

(Sorry for my mistakes, English is not my native language)

[bold torrent]

I just use Google play for my purchases instead of PayPal

[astral raptor]

I bound my account with my yostar and i also have it bound with my facebook. Should i disconnect my facebook to avoid problems?

[midnight fossil]

Been having a lot of bugs in the past week, thought it'd fix itself with bluestacks update but no luck(playing on latest x64 nougat build).
Infinite loading times when the main menu screen shows up with notice, pressing on tactical class not working and when going to academy then the building it shows up 1 skill + chinese characters while loading infinitely, freezes in the middle of battles happening at least once per map.
It's actually become unplayable at this point. Tried everything: restart bluestacks, restart pc, install azur lane on a fresh bluestacks install (used wipe tool to remove everything bluestacks); don't know what the next step is

so any clue on how to fix these issues? cause im all out of ideas

forgot to add this as well

[hybrid cedar]

Anyone stuck at the announcement page?

[peak thorn]

idk if this is supposed to be a feature or not, but my dock's pretty full and for some reason, when i go to the retire menu or try to enhance a ship, it doesn't show all my ships? i have a bunch of duplicate commons, rares, etc just sitting around doing nothing and taking up space but i can't retire them or use them for enhancement since they just don't show up. but they do show up when i click my dock so idk what's happening.

[sharp shale]

maybe you have them locked

[eager lotus]

i cant log-in for some reason

https://i.imgur.com/ThOeXpz.jpeg

https://i.imgur.com/3NCMQKw.png

working normally on my phone, nothing on Bluestacks

tried using Yostar, Facebook, Twitter

[sinful yoke]

did you press the button at the top?

and what exactly is the point of the 2nd image?

[eager lotus]

my character doesnt show up

thats the reason of the 2nd

[sinful yoke]

also do you mind changing your icon in this server to comply with our rules?

[eager lotus]

o

srry

[sinful yoke]

when you login to a new install, there will be no my character icon, try pressing the button that says Results Found (strange I know) and it should do a quick scan for you

[eager lotus]

OK gonna try

lol, it worked

thanks man, first time i had that problem

[sinful yoke]

yeah the character icon is local so when you move devices or reinstall the app it wont show up until the next time you login to the server

[eager lotus]

i didnt even knew that i could press Results Found

[carmine hedge]

umm help its glitched and i cant retreat and also i just got on

[eager lotus]

tnx

[sinful yoke]

yeah its a newer feature that was added pretty quickly since most account issues are just from people not logging into the right server but its not very apparent its a button

[sinful yoke]

try doing a file repair at the title screen using the cog button if restarting doesnt help

[carmine hedge]

ok

i will do that

[eager lotus]

i had problems, because even if i selected the right server ( Washington in my case ) it would start the Tutorial

anyways

thank you

[carmine hedge]

will i just did that and restarted my game is it worked its fixed now

[sinful yoke]

theyre just asking for its handle do u not remember it?

because if you cannot provide the handle it had (even if it is now gone) they cannot confirm its your account

have you sent a reply saying you dont remember the handle? they will probably look past it if you provided sufficient information anyways

whether you used ios or android shouldnt have any bearing, you are sent emails of the receipts though you might have to search around for it

[sinful yoke]

you deleted your receipts?

you dont have to scroll an eternity to find them, you should be able to search keyterms like google/google play/yostar unlimited etc

oh thats strange itunes and google play always sends email to the email connected of all invoices, if that was somehow disabled, let the support know you dont have access to such dated receipts

im not up to accordance with the policies cs staff have to follow but what staff member did you get? (signed at the bottom typically) I might be able to contact them

I can ask a specific cs staff member to look through your issue since it should be enough information even if you cant remember twitter handle
what is your user info for account?

thing is CS only work mon-fri so they wont be in for another day or 2

yeah that would be better

I'll just ask a cs member I usually contact sometimes to look over it, sometimes staff members are new so they follow policies more strictly and some others see a lot of lost accounts and will give some leeway if they can provide enough info of obscure things

[dull rampart]

hey guys quick question here
sometimes when i play al my wifi quits (hold on its not about my wifi)
and what happens is that sometimes it will just ask me to reconnect and other times it will kick me out of the game back to login

[sinful yoke]

whats the question

[dull rampart]

so tldr when wifi dies game either asks me to reconnect or sends me to title
why does it do one or the other at no consistency?

hello

[sinful yoke]

probably due to a desync from being disconnected and it needs to go to the title screen to refresh completely to make the reconnection smooth

[dull rampart]

hmm ok that makes sense thanks

have a good one man

what the hell

[sinful yoke]

nothing see here

[dull rampart]

oh k

[winter yoke]

Excuse me, how long does it usually take to respond to an email?

is that before the problem of linking accounts with Facebook, I unlinked my azur lane account from facebook and sent an email to yostar to see if they could delete my account

[solid snow]

anyone having problem doing exercise?

it said 'failed to begin stage: 3010: shipgirl cannot, '

[sonic dragon]

Hi. I need help with my account because for some odd reason I have been able to get over the MAX Oil currently at 24,985 oil and the MAX I can have is 4,400. Before a few updates I was able to go over this limit but because I've got 24k I can no longer claim Any mail or anything that includes Oil. Is it possible for someone to reset my oil back to 0 or 4.4k? If you want screenshots I can give.

Before someone says just play missions. I've been doing missions and using all my oil but I cannot get it lower then 20k. because after doing afew missions the rewards for doing them are just more oil >.< so I really need help

[pastel crystal]

Update on WSA inside the game:

apparently installing Nvidia's beta drivers 510 makes it work better, if you use nvidia

https://developer.nvidia.com/cuda/wsl

there's links for Intel and AMD as well on the page: https://docs.microsoft.com/en-us/windows/wsl/tutorials/gui-apps but I haven't tested those

it's not quite the same thing but apparently the driver required also boosts WSA performance which is nice

[drowsy thunder]

Hello i have an issue with The binding to yostar account, i have an account but is always saying this thing... Can someone help me?

And i don t have any account to be binded

IT s The only one

[burnt sinew]

just buy naval curry for dorm

you can pay it with oil

[sonic dragon]

Thanks!!! I was told that about 30 minutes ago but thank you anyway.

[burnt sinew]

[quaint raven]

Oh yep I installed the intel one and it has significantly improved the performance for me

[pastel crystal]

[smoky wind]

Hey so I deleted azur lane and I gonna replay it but when I sign in through Apple it give me a new account and when I try the linked yostar account it still gives me a new account what sould I do?

It gives me the tutorial mission every time I try to sign in

Do I try joining every server to see which one was the right one I used to play in?

[thin hazel]

uhHh so I deleted azur lane and re downloaded it again (bluestacks problems) But when I sign in through Twitter it just makes me do a tutorial and make a new account H e l p

[soft hawk]

When you start game on server selection screen press this.
https://cdn.discordapp.com/attachments/488684387932700672/905271412900651039/DCE89926-6041-43A2-AE27-38EF5CB2E9CA.png

It should show on which server is your account that you played.

[smoky wind]

OMG thank you so much you’re a life saver

[steel atlas]

the max for your storage before it wont regen is 4,400. there is also a hard max limit where you cannot get any more oil (your 24k part). If you want to reduce your oil you can just buy a ton of food for your dorm

[low igloo]

Hello, where can I get in touch with customer service about merchandise order?

[sinful yoke]

[e-mail]

[low igloo]

I emailed them almost two weeks ago and still got no answer. Any other way to get inquiry?

[karmic musk]

help me recover my account
please

[sinful yoke]

did you bind it?

[karmic musk]

yes

[sinful yoke]

try sending a follow up by replying to your original email, they should take usually 1-3 business days to respond

login to your bind on the left side of title screen then select the correct server

[karmic musk]

I bought a new cell phone but I can't log in anymore

do you have email for me to contact support??

this? [e-mail]

[quaint raven]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quaint raven]

@karmic musk this one is the one you should contact for logging in issues

[sinful yoke]

why cant you login anymore exactly? is there an error code or lost access to your bind?

[soft hawk]

What do you mean you can't log anymore? On title screen press one of 3 buttons to log on account you binded (fb/twitter/yostar).

[karmic musk]

@quaint raven thanks \o

[soft hawk]

And be sure to select correct server later.

[sinful yoke]

try not to give cs email too early

most issue can be resolved without the long wait for cs

cause my job is to prevent people from emailing cs too early

just plugs up cs tickets

[sinful yoke]

its okay I already told them

and they dont want to answer anymore so issue in cs hands now

[ruby dawn]

help?

[full shell]

Hello
Can i ask for some help on a lost account?
I have all the information you need to help me recover it^^

[harsh eagle]

what info do I need to recover an unbound account if it's even possible?

[drifting orbit]

I played the game forever ago and wanted to get back in to it
but i cant remember what i logged in through, or if i bound the game
but i have google play purchase receipts from when i did play

[thin hazel]

Thank you

[deep pawn]

@sinful yoke i cant login my acc

its from sandy server

[sinful yoke]

whats happening specifically? did you bind your account?

[deep pawn]

i bind it with facebook only

now i cant recover my acc

name is Ciyah

[sinful yoke]

login with facebook on the left side of the title screen

[deep pawn]

ty

it works now

[quaint storm]

Is anyone else having trouble playing on bluestacks? Since a couple weeks ago it started freezing randomly and now I can't play at all. I'm using Bluestacks 5.3.145.1002 (64-bit) if thats of any help

[hollow niche]

@sinful yoke I can't login to azur lane sandy server, when I try I get unknown error 1

[sinful yoke]

is your account bound?

[hollow niche]

yes to twitter

[sinful yoke]

login with twitter at the title screen

[sinful yoke]

try repairing assets for the app and clearing as well, im not sure if there is a newer version than yours but if there is update it

[hollow niche]

I managed to log in with twitter, is it possible that it just logged me of and forgot my data or something?

[sinful yoke]

expired login token

[hollow niche]

Thanks for help

[fickle yoke]

Uninstall reinstall?

That worked for me

[muted mauve]

i am having a problem when starting the game (on phone, on pc it works fine) it loads forever showing "loading game" but actually nothing happens

[tight vortex]

Hi, I know I'm probolt to late in reporting this but I didn't get the udachi retrofit item from that eating chicken mini game and I don't think I've been given the skin for this Halloween event either. Can I get help with this or was I to late in reporting?

[soft hawk]

Then check your Radford if you have it or not?

[tight vortex]

I don't have radford

Is that why?

[soft hawk]

If you cleared all minigames and see "GET" on last pumpkin you already have skin. You will be able to use it once you receive at least one copy of Radford.

Same thing happened to me when I received Unicorn skin before I farmed her.

You can't see skins for ships you don't own. But if you unlocked skin and then you received ship, skin will be there waiting.

As for Yuudachi retrofit item - check depot, items tab. Look for item called Eau de Barbecue. It's yellow bottle. If you can't find it you missed it.

Can't find better image.
https://azurlane.netojuu.com/w/images/thumb/c/cf/Eau_de_Barbecue.png/25px-Eau_de_Barbecue.png

[fossil harbor]

I lost my account i was in the arizona us region, dont know the server all i know is my username was tbomb233 and i had a fleet

I might be screwed but im not sure

Nevermind twitter saved me

[drifting orbit]

any help for what I said yesterday?

[soft hawk]

Try to login from main screen using one of buttons - fb/twitter/yostar. If you are able to log-in find your server by pressing this.
https://cdn.discordapp.com/attachments/488684387932700672/905271412900651039/DCE89926-6041-43A2-AE27-38EF5CB2E9CA.png

If you can't log-in. Or you don't remember what account you used to bind game. Then only option will be mailing support I guess.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[twilit rune]

it is possible to have support recover an account that you've lost the binded account to right

I lost my twitter account that was bound

[sinful yoke]

yes

[runic bridge]

is there any way that i can unbind my facebook account with azur lane ?

[sinful yoke]

unbind it inthe settings menu ingame, you must have another bind already onthe account to do so

[runic bridge]

So if i want to delete my account just leave everything like this right ?

[sinful yoke]

accounts cant be deleted, but if you want to lose access to the account then yes

[runic bridge]

ty for the help

[icy vector]

good evening I have a question, my account is blocked. I can't log in or could I ask for help?

[winged garden]

is there a list of error messages somewhere? one popped up and while I don't remember the number, I remember the text

[icy vector]

It's good I got the support by email, but thank you

[carmine hedge]

Yo I think I lost my old account because all I’ve is some email of code they send me in 2020. I tried to login with the same gmail but it gave me a new account

[weak galleon]

Hello. I am looking for some help. I accidentally uninstalled the game and after re installing it I get stuck on this screen after giving it permission to storage. Ive tried a few things and nothing. To get my daily stuff I have to use bluestacks but I want to have on my phone. I am running the game on my Samsung galaxy s21.

[sinful yoke]

login to your usual server

[sinful yoke]

try deleting it, restarting your device, and try reinstalling again

[weak galleon]

I've tried but didn't work

Just tried again to make sure and nah. Didn't work

[sinful yoke]

try clearing the cache of the game and make sure when you delete it that all files are gone

[weak galleon]

Where would all the files of the game be that might still be there after I delete the game?

[weak galleon]

i also have tried clearing cache

[sinful yoke]

sorry got busy I would double check your device is fully updated and try using a vpn as well since infinite loading might be a connection issue

[weak galleon]

Also when I reinstall the game google play doesn't re download. It doesn't re download the 1.9 gb as it should. Idk what's up with that. I think it's google play keeps the apk for a certain amount of time before deleting. I've waited 5 days to install again but didn't fix
Didn't re download the 1.9gb

Also just tried vpn and didn't work. Also on my old phone I reinstalled the game to have it do the same infinite loading thing. At least there it was my last day with that phone.

[vast smelt]

Hi! I tried to download the game from play store (I'm on android) but once it hit 100%,it just got blocked, I also tried with arknight (wich is also a yostar game and it's the same), so I think it has something to do with either my android version (which I can't update because my phone is a Huawei) or the fact that azur lane is censored in China.
But either way, It didn't download, so I resorted to use an apk of the game and then I downloaded it from here.

My question is: is it something I'm not supposed to do? Like, is it authorized? (i could log into my account btw, just wanted to ask the question)

(I used an emulator to play on my pc before that's why I already have an account)

I'm a little scred of getting banned for something like that

[sinful yoke]

you can play using qooapp/apkpure

[vast smelt]

So using an apk isn't prohibited?

Because the one I used is neither of them (it's just the first I saw when I Googled it)

(I'm playing on the global version in amagi server)

[spare smelt]

it seems when you want to unbind twitter from AL account, you need a proof of ownership like FB profile when you are high leveled

[sinful yoke]

/mute 698841775401599016

[carmine hedge]

i got hacked#0967 got muted.

[thorn night]

How would i go about to unbind my apple id if my purchases were made on android?

[carmine hedge]

Thanks !

[muted mauve]

.

[opaque mango]

Currently having a problem with fps drop

Started just yesterday

This is on an iPhone 13 Max Pro

[junior scaffold]

try go to settings and check out the FPS stuff

[spare laurel]

is there anyone I can DM for yostar store support, I emailed them for two weeks now and have radio silence

[opaque mango]

It’s on 60fps

[loud marsh]

Got an issue here, though not on my end, so to say..

I made a gem purchase, and recieved the gems.
However, after checking my bank statement, it shows the charge was declined.

Is there any way I can give yo-star their dues on said charge?

[craggy aspen]

I'm trying to connect my account to a new device, but when i login, it doesnt have my old progress, anyone know how to fix this?

[deep jackal]

Anyone stuck on checking version screen??

[tired fulcrum]

Is there a way to fix these errors?

[tired fulcrum]

Nvm figured it out

Had to resign into my Google Account due to activating 2FA

[subtle lily]

How can I put up my role in this discord

[deep jackal]

Its gone on my phone but still bugged on my emulator

[dull agate]

Guys please help me I'm thinking of buying a LG G3 LTE-A phone using Snapdragon 805 chip, is it good for me to play Azur Lane ? My old phone Samsung J5 2016 suffers while playing Azur Lane.

[lilac ore]

he-hello 😨

[sinful yoke]

hi

[lilac ore]

I- I need help

[sinful yoke]

can you please describe your issue, asking for help surprisingly does not provide much info on how to help

[wintry mist]

AL isn't available in their country @sinful yoke

Any advice or suggestions?

[sinful yoke]

make sure it has 3 or more GB of ram and it should run smoothly, more ram is better

use qooapp/apkpure/other apk systems

[wintry mist]

I'm thinking QooApp, but someone mentioned that you need a vpn to log in

Idk if that's true

[sinful yoke]

I think it depends on phone provider/isp, some users may need vpn while others dont

and for android we recommend Hotspot Shield vpn (the free version)

[wintry mist]

@lilac ore for QooApp, use this link
https://apps.qoo-app.com/en/app/880

That app will act like PlayStore

Download AL through there

[lilac ore]

ok 😨

😰 .

h- how to download ?

[sinful yoke]

press the download button and it will download the software on your phone, you can open it from when it finishes dling

[lilac ore]

but where download button ?

Do I need to register to download?

Kawaa ?

@sinful yoke

wh- where the download button ?

Kawaa

[random tartan]

Scroll until you find one if there isn't then click download via qooapp

[lilac ore]

o- ok

Blue Stack ?

hmmm

[random tartan]

You're using pc?

[lilac ore]

yess

i want to try on PC first

[random tartan]

Then use bluestacks

[lilac ore]

ok

click

ok

but my Blue Stack runs pretty slow

[sinful yoke]

your pc might not be powerful enough to run it smoothly

[lilac ore]

uh, ok

[sinful yoke]

one that tends to run smoothly on less strong pcs is memu

[lilac ore]

start Checking Info

Androin is Starting...

let's go

ok

[toxic slate]

I can’t seem to get back into my account

I see the emails I used to originally verify with Yostar

It keeps making restart completely when I try to log into the game

[sinful yoke]

try logging into the server you usually play

[toxic slate]

Okay

Still not finding it

I have a purchase receipt

[toxic slate]

I figured out the issue ty for your help

[errant rock]

@sinful yoke

I bought this and refreshed my AL but I didnt get my 2400 gems

checked my mail too and also got a receipt

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[errant rock]

k time to email ig

is it this one kawa?

[sinful yoke]

just ask for the gems n provide receipt

say it did not work in game, no gems recieved

[errant rock]

but i got only half of my gems sooo uh

can i still say that

cuz i got 1200 but i still need my other 1200 since its double first time purchase

[sinful yoke]

yeah that u are missing the 2x

[winter yoke]

Good morning, sorry for the inconvenience, I wanted to know if I should send an email to yostar to ask if you can delete an account of mine from azur lane which has almost nothing

I created this account at the time with another cell phone where I was not doing well and I did not play much on it other than maybe just the tutorial so it has nothing important or valuable

This account was linked to Facebook and he had unlinked it thinking that he could delete it like this

with nothing more to say thank you for your attention

[junior scaffold]

yeah send a email.

[winter yoke]

Well, it's like I had sent one but they still don't answer it, I guess it's time to send another

[pearl wren]

So is there anyone to talk to if I have issues recovering a bound account from twitter?

[uneven sonnet]

Anyone using bluestacks experienced eternal loading or stuck mid battle?

[lime viper]

dont know man i m using visual studio...

[lime viper]

so ye lost yer twitter account? try al costumer service maybe? can get to em in twitter

[craggy aspen]

i tried logging in to my account with a new device, but my progress isnt save, anyone know how to fix this?

[pearl wren]

Nope, logged in and still got thrown to the prologue. Right server and everything

I had recently moved phones and said AL was outdated so I tried the update and it game some error for why it couldn't log in

So I unistalled and reinstalled, logged into the twitter bit on the right server and bang back to prologue again

@river talon is there any link to the CS? The one in the FAQ appears to be broken?

[lime viper]

hmmmmmmmmmmmmmmmm

the only cause of this usually is when someone forgot to link account. Maybe you link into different twitter account?

[pearl wren]

Can't have, I specifically made a twitter for AL

I dont do SM

[lime viper]

damn, i couldnt think of any solution

did you link it to fb or yostar?

[pearl wren]

And now its throwing me into Amagi? where do I go to contact support? That FAQ link be broken?

[lime viper]

if what you say is true, then its hope for the worst...

yes faq link seems broken

try twitter or fb page.