tech-support

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

shoot them an email using above email

[pallid shadow]

thanks

[rose veldt]

Quick question meta crystals are just the extra fusou we get ?

[sharp shale]

yes, ask in #gameplay-help next time @rose veldt

[rose veldt]

Oh ok

Thing is that it gave me a omaha

I have 3 meta crystals

[carmine hedge]

How long does it usually takes for them to reply email ? I need to get my old account back :(

[true crow]

i just realized that ive lost about 1k gems during the last maintanence, what do i do?

[hexed ridge]

Help please Meta lab synchronization gave hms crescent not souryuu meta and I can no longer max limit break her

[pseudo pulsar]

Is it just me or facebook being wack today? i cant log in through that all im getting are errors

[vocal wind]

I too am having trouble with logging in. I have been gone for quite a bit but have gotten a new phone so I can download AL again. But I can't get on through my Facebook. Did something happen?

[scenic perch]

Hopefully this is the right place to put this

[runic pewter]

Im confused

Why are they Azur lane girls hello

[sinful yoke]

because they stole them, thats why?

[sinful yoke]

I'll let them know

[runic pewter]

Okay nvm I'm tired, I thought this was a different discord, back to bed

[vast quartz]

thanks for the feedback

[outer herald]

@scenic perch next time you run into that #discord-feedback is usually a safe bet for posting stolen assets like that

[scenic perch]

[vivid goblet]

Never click stealing fake.

[sinful yoke]

its been dealt with

[vivid goblet]

Account scamming people please never.

[sinful yoke]

yes and none of us can say on that, email system is from yostar so they probably arent looking to develop another binding method

[olive garden]

Is FB coming back?

[winter yoke]

Good morning, how are you?

The reason why I write this message is to know if I could delete my azur lane account which is linked to Facebook or if the account I have could be deleted, if there is no clear problem

[olive garden]

I'm a little confused. I used my FB account 6 hours ago. No game updates yet I can't log in now.

[winter yoke]

I don't know, that's why I ask or if the account can be deleted for less ej geber

once I tried and my account was still there but i can try again

not that I know

I just entered the game I don't get that I have linked but the account is still there

That is why I asked about whether my account can be totally deleted in azur lane if there were no problems of course

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[winter yoke]

ok thanks friend and sorry for the inconvenience have a happy day

[pulsar willow]

Due to the FB issue, my friend asked if its okay to only put the username, server and level in the recovery thing yostar said because he forgot his UID

[lucid acorn]

Got this issue during Abyssal Siren battle

[brisk crescent]

So is Facebook dead again?

It says the app is experimental and that I can't access it to log on to AZ

[carmine hedge]

Fb just screwed us all

[brisk crescent]

What does the Vietnamese post say?

[pulsar willow]

Yes

[quaint flicker]

Does anyone know how long it normaly takes for a problem to be resolved via the help function?

[indigo bramble]

F

[vivid goblet]

UID?

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

It said my account is being locked bc it detected unusual activity

[brisk crescent]

Ah fun

[carmine hedge]

After 2 hours my fb account just got unlocked lol

About 50k of fb accs got locked for no reason here

Probably just system error and fb fack up everyone

[junior storm]

anyone has any idea on how I could unlink my yostar acc, I want to link it to another user

[warm bluff]

email support will take awhile, i hope their CS works 24/7.

[pulsar willow]

Its either mark hates anime girls or something facked up

[frank bay]

AL got Zucced

[pulsar willow]

User ID

[vivid goblet]

Both. have problem your was lost account failed UID in-game?

[pulsar willow]

Nah, due to the FB issue, my friend asked me if its okay to only put the username,server and level since he was emailing yostar to bind his account to twitter but he forgot his ID

[vivid goblet]

Who friend he person?

[pulsar willow]

Ye

[vivid goblet]

So he discord name?

[spring plume]

@brisk crescent
Man, how do you work through that problem? Still can't log in in my account. I just came back from army (missed 1 year), and boom, can't get in.

[pulsar willow]

He dosent use discord, been trying to tell him to use it

[vivid goblet]

Ok

[brisk crescent]

Still can't access mine so I don't know

[inland carbon]

is this the place to report a problem right?

I can't login using my facebook I need help

[lyric lodge]

#game-news

[vivid goblet]

just let see show Screenshot please can

[inland carbon]

screenshot first?

[vivid goblet]

yes

[inland carbon]

ok I will take a screenshot

[vivid goblet]

[inland carbon]

I can't login via Facebook
is this enough or need more information?
I don't have twitter and Yostar account to bind

I only bind to facebook

ehm I think this is bad Screenshot right?

[pulsar willow]

We have the same problem

All people that binded their account to facebook has the same problem

[inland carbon]

well I just re-install the game after sorting my phone data I dunno facebook have problem

few hours ago

[pulsar willow]

Facebook does have a problem

[inland carbon]

so I need to wait until they finish the problem or my account is gone?

this is first time I report a problem tbh

[pulsar willow]

Same

[pulsar willow]

Just go to #game-news for instructions on what to do

[inland carbon]

well they say to contact via this "[e-mail]" but I dunno how to report there

I really need some guide

[pulsar willow]

Thats their costumer service

Tell them your username, commander level, and the server you play on

[inland carbon]

oh god I absolutely gonna forgot that oh no

I only remember my server is Avrora

RIP all my ship then T.T

[inland carbon]

so I sending an email to them?

[pulsar willow]

Yes

Basically yes

[inland carbon]

gonna open my gmail for sec

[pulsar willow]

How the heck did you forget your name ahhaha

[inland carbon]

I have bird brain

RIP me

[pulsar willow]

Lol

I cant even remember my User id

[vivid goblet]

i think your FB Failed Code phone let in settings reset backup and try again open play store installing

[inland carbon]

well I enjoying game too much never look my lvl and my nick only remember the server

[inland carbon]

so I need re installing FB or the game?

I still not understand some word sorry

[vivid goblet]

Use Phone in settings first Factory reset.

[pulsar willow]

Wait was the login issue with facebook fixed?

[vivid goblet]

yes

[pulsar willow]

Oh thank god

Thanks

[vivid goblet]

[pulsar willow]

Um sorry but still nope ahahha

Still not fixed

[vivid goblet]

Factory reset.

[pulsar willow]

I forgot how

[vivid goblet]

Settings -> Factory reset.

[inland carbon]

I still do some back up

[inland carbon]

this gonna take a while for me

[vivid goblet]

Yeah backup

[pulsar willow]

Tell me if it works or not

[inland carbon]

I hope so or I'm the stupid one here

[pulsar willow]

Ur not the only one

[carmine hedge]

what do i do with this

[inland carbon]

still not work for me or I choose wrong reset? what?

[pulsar willow]

Nah, you chose the right reset

[inland carbon]

no I have 2 type of reset I think i better choose the setting one not safe some photo lol

OMG stupid me

[pulsar willow]

Did you choose the one that needs a back up?

Not restart but reset

[inland carbon]

I'm Using Oppo and the back up and reset

but the reset have 2 choice there

so I'm confused

[pulsar willow]

Oh wait i use iphone lol

What are the choices?

[pulsar willow]

Wait

We just wait

[inland carbon]

1 delete non factory app and safe some photo and the other one is delete all and setting

I think I choose the wrong one

[pulsar willow]

What did you choose?

[inland carbon]

the first one

[pulsar willow]

I think you chose the right one

[inland carbon]

well the admin say is need to reset setting right?

[pulsar willow]

Wait did you use facebook to log in?

To you azur lane account?

[inland carbon]

yeah

what is still not work?

[pulsar willow]

You cant log in with face book right now

[inland carbon]

=="

[pulsar willow]

Theres an issue and im terrified im gonna lose my account

[inland carbon]

well me too RIP my lvl125 Shinano and my Shima then

*sigh

[pulsar willow]

Rip to my shima

[wintry dune]

i cant login through facebook what do i have to do?

[vivid goblet]

Is okay fix soon!!

i have facebook Azur Lane in-game fine working.

[vivid goblet]

@inland carbon Please can try you Twitter support connect server UID?

Facebook same old right? be can with twitter account

@pulsar willow Now you back?

@wintry dune Now you back is okay?

[wintry dune]

nop

[vivid goblet]

Facebook and you have Twitter?

[wintry dune]

no my account is only binded to facebook

[vivid goblet]

Can be Twitter account with support too Connectin apps

Bind Facebook/Twitter same

[wintry dune]

what do you mean?

[vivid goblet]

Twitter Apps and Sessions

[wintry dune]

when i login on twitter it just goes to the tuturial

[vivid goblet]

can try again

[wintry dune]

ye it just goes to the tuturial

[vivid goblet]

tutorial share connect

[wintry dune]

what

[vivid goblet]

when you login about the tuturial right?

Did you was lost account old right?

[wintry dune]

are you asking the last time i played?

[vivid goblet]

Yeah older but you UID and Level?

Server list Results found. in the data level.

let me know working

[wintry dune]

UID: 137170201
Level 83

Lexington server

[vivid goblet]

Facebook Apps and Websites games is exploit removed.
Twitter Connect apps be fixed.

[vivid goblet]

Save now just use Twitter account

[wintry dune]

but my twitter account doesnt have any characters

[vivid goblet]

Smh

facebook did you was remove?

[wintry dune]

what?

[vivid goblet]

Facebook/Twitter connect too

[wintry dune]

im only connected to facebook

[vivid goblet]

ok fine save with use twitter need

[wintry dune]

i would but i cant login into facebook, it shows this:

"App Not Setup: This app is still in development mode, and you don't have access to it. Switch to a registered test user or ask an app admin for permissions."

[vivid goblet]

aww

Facebook Settings & Privacy - Games Active and Expired.

[gentle spoke]

are you trying to login through facebook?

[wintry dune]

yes

[gentle spoke]

[wintry dune]

where is that?

didnt saw

[gentle spoke]

#game-news

[vivid goblet]

[wintry dune]

yeah already emailed support to bind my account to twitter

thanks

[vivid goblet]

Now?

[wintry dune]

my account is NOT binded to twitter

only facebook

how can i login through twitter if my account is not binded to twitter

[vivid goblet]

maintenance to soon!

[sharp shale]

[placid lion]

dont know if its the right place but I downloaded BS5 and it keeps lagging, like 20-30 fps, BS4 is running just fine, I have the same settings on both so idk whats wrong

[shell raptor]

Hello

I have lost access to my account

My account was linked to Facebook, something is wrong with Facebook, I would like my account to be linked to Twitter

[outer herald]

They know of the Facebook issue going on right now and are working on it. The only working bindings right now is with Twitter and through the Yostar email

[gritty glacier]

I'd like some help binding my Twitter to game account. Helson on Avrora server.

[sharp shale]

@gritty glacier log on to the account you want to bind with twitter, in the in-game settings, log onto twitter there, and it'll bind the account

[pulsar willow]

So we just have to wait or are there any solutions?

[outer herald]

Until they have an update on it in #game-news yes

But you can contact cs to have your account bound to your email or Twitter though for now

[pulsar willow]

They still haven’t email me back

[outer herald]

It should take a while especially since it's the weekend too

[inland carbon]

I don't have Twitter to begin with I only bind my account to Facebook

well there you go my account is gone

[inland carbon]

bound to email you mean to my main email or yostar account becuz I'm only bind my account to facebook I forget my nick and lvl I just only remember my server is Avrora

[pulsar willow]

The only thing i forgot is my UID

[pulsar willow]

You have email right?

[inland carbon]

same I forgot that too RIP me

[inland carbon]

thats why asking my main email or other?

[pulsar willow]

You could use the yostar website to bind your account

[inland carbon]

I don't have yostar account as well to begin with

I just only using facebook

[pulsar willow]

No, if this is all fixed, go to settings and you can see the choices to pick to bind your account

[inland carbon]

I check my setting and privacy on facebook about game and no Azurlane to be found

[pulsar willow]

Go to ingame settings i meant

[outer herald]

The Yostar account is the email you give in game to send them to have it bound

[inland carbon]

yeah but I don't make one on yostar m8?
I still can't understand some word omg

[sinful yoke]

contact customer support for account recovery if you have lost access to your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[pulsar willow]

You could make one ingame

[sinful yoke]

they no longer have access to their account to our understanding

so making a yostar account now is not recommended

[inland carbon]

see is not working so bye bye my account

[sinful yoke]

customer support will help them so just let them email

we have nothing else to provide at this point, we arent customer support so let them contact

[inland carbon]

the main problem they will ask the lvl and nickname in game which I forgot and why I have such a bird brain tbh

[sinful yoke]

if you dont have as much as username then they cant really help so make sure you check everywhere where you could have said your username or screenshot

[inland carbon]

I only remember my Nick is Afe Imanuel thats all about the lvl I think between 110-115 and server Avrora

I hope thats right

[sinful yoke]

okay please contact them then

[inland carbon]

Such bird brain I'm

[outer herald]

Yes they even mentioned in #game-news about the Facebook issue for now, and that CS can help

[sinful yoke]

we cannot do any more for you so please contact them with any information you remember and they will help you

[pulsar willow]

I already contacted them, is it normal for them to take long to respond?

[inland carbon]

yeah gonna open my gmail fast again or I will forget it again

[sinful yoke]

well it says their account isn’t bound to facebook in the first place

[outer herald]

[sinful yoke]

so fb bind isn’t the only issue here, the main thing is they lost their account regardless

[sinful yoke]

1-3 business days please

it is saturday

please wait

[pulsar willow]

Ahh danke

[inland carbon]

well I got respond last night maybe today can work?

[pulsar willow]

No probs, i was just askin cause first time i emailed them

[inland carbon]

they say between sunday - friday right?

[sinful yoke]

they are available mon-fri in beijing time

[inland carbon]

I hope they can help now I gonna send it

[tardy sapphire]

anybody else getting black screen on bluestacks 5 after downloading azur lane?

it asks for permission to download files and I allow but then nothing happens after that

I've tried reinstalling both bluestacks 5 and azur lane, to no avail

[pulsar willow]

Ive never tried ot before

Try to reinstall bluestacks

[tardy sapphire]

...

[pulsar willow]

Ah

[cosmic latch]

Hi can I change the twitter account bound to my AL account with another twitter account of mine?

Since the fb isuee, I have created a tweeter account just for games, so want to bound the AL account to this new twitter account insted of the old one

[sinful yoke]

unbind and bind to new one in settings of your account

assuming you have a fb account bound that is, if you dont, connect your email through yostar account system and then you can change your twitter at will

[cosmic latch]

It's showing like this

[cosmic latch]

Nvm it's done thnks

[chilly wren]

Hello, I'd like to ask for help, I'm having a trouble where I can't access my Facebook account that I had bind my account with. Any suggestions, please?

[sinful yoke]

#game-news

[chilly wren]

Okay, thank you

[gritty glacier]

Unable to change bound accounts. All 3 fail

[sinful yoke]

only 2 can unbind and facebook is currently down

if you want to unbind your email contact custimer support

[gritty glacier]

How are we supposed to make changes if the email address for support doesn't work and Twitter/Yostar starts a new game?

[sinful yoke]

the email address does work its [e-mail] and login to the right server

[inland carbon]

well I think today is they're break day no respon for 2 hour after I send my comannder nick level and server or maybe I'm not patience enough lol

[sinful yoke]

I said earlier 1-3 business days for response

[pulsar willow]

Since AL replied to their tweet saying that to contact their costumer support, did they give up on fixing the issue or are they just giving an option for impatient players

[sinful yoke]

its currently saturday I believe maybe sunday in china

its not us issue

[inland carbon]

well its sunday in South East Asia now tbh

[pulsar willow]

We’ll probably get a reply tomorrow or in the week days

[sinful yoke]

is sunday a work day in south east asia? I mean business days for typical times, mon-fri

[pulsar willow]

No, its just rest days

[inland carbon]

no sunday usually for break or rest day thats why I wonder why they write Sunday-Friday on web and not Monday-Friday?

or I'm read it in wrong way again?

[blissful widget]

Is anyone having any problems with nox player recently??

I had to reinstall it and it still won’t work

[jade gust]

Why I can't login with Facebook

[olive ferry]

scroll up a bit

[pulsar willow]

Theres an issue with Facebook

[pulsar willow]

@inland carbon did AL CS respond to you?

They just responded to me right now

[inland carbon]

still nothing yet

[naive fulcrum]

I just set a stage on auto and the game asked me for permission to write system settings. What exactly does it mean?

[pulsar willow]

“Which social account you bound” does that mean i have to give what old account i want to bound to the new account or i say if i used twitter or yostar to make the new account or if use twitter facebook or yostar on my old account?

[vivid goblet]

i did got in-game AL working fine.

[inland carbon]

the problem is when I choose server Avrora is get back to tutorial

[vivid goblet]

can sure try again

[inland carbon]

I don't want to start over again =="

[pulsar willow]

Ey @inland carbon , did you finally get a reply?

[vivid goblet]

Account older without you don't want? and another can new account yostar

[inland carbon]

not yet

[pulsar willow]

Im confused with this, can anyone help

[inland carbon]

Well RIP my all ship then

[inland carbon]

I think which social account you bind to the game

[pulsar willow]

Aight thanks

[vivid goblet]

Help asking [e-mail] DM

[inland carbon]

Ok I'm sorry I still no understand some word Account older without you don't want?

[pulsar willow]

Ill help you with pronouncing

[vivid goblet]

Support ->>> [e-mail] <<<---

[inland carbon]

what I mean is I think I don't want to lose my facebook bind account one becuz I don't start all over and lost my Shinano and Shimakaze thats all

[pulsar willow]

Lonely asked on what you meant about when you said “account older without you dont want?”

[inland carbon]

I'm really bad at english not gonna lie

[pulsar willow]

Its fine

[vivid goblet]

say talk did you don't want account?

[inland carbon]

no I want the account back

[vivid goblet]

now removed

[inland carbon]

I think I using wrong word again =="

This is why I need to learn more

[vivid goblet]

Sorry for time you hard don't know

[inland carbon]

yeah I know

[pulsar willow]

彼は自分のアカウントを取り戻したいと言った、私はあなたと話すためにグーグル翻訳を使っている

[vivid goblet]

i'm working see you later..

[inland carbon]

well I still don't have any reply from my email

[shell raptor]

please give me a direction where I can go to help me link twitter to my account

[inland carbon]

send email to [e-mail]

[pulsar willow]

And tell them what you want to do with your account

[inland carbon]

@pulsar willow did you can play again?

I still keep going back to Tutorial

[pulsar willow]

Not yet, still filling out the information that i need to email to them for them to force bind my new account to the old account

[inland carbon]

Need me to make new yostar account so they can bind it there?

so I can get my account back which I only bind to facebook

[inland carbon]

well no hope for me then there

[pulsar willow]

Just wait until CS sends you a reply

[inland carbon]

so just in case I make my first yostar account first?

[pulsar willow]

Anyone can help? If your old account is on the lexington server, can CS bind it to the new account which is in amagi server?

[sinful yoke]

not how it works, bind gets migrated

ALL servers are saved in a bind

so it does NOT matter which servers you are logged into regarding your bind, theyre connected to every server

say you have 1 account on amagi, one on avrora and you bind in settings of avrora account, the ntransfer to new phone

it will bring amagi and avrora save data, while also bringing all of the blank accounts on the other servers

so what cs is doing is moving the bind, not the save data

[sinful yoke]

dw about it, ayanami jp user they have not great english skills so even I, native english speaker, I dont understand

theyre practicing, albeit confusing users in a help channel practice still practice

[pulsar willow]

So no matter what server im in, they can still transfer the stuff on my old account from another server to my account on another server

[sinful yoke]

what CS is doing is merging the bind on the new account you made to your old account, there you login to the same bind you just used, but this time you login to your other account instead of the new one because they moved it to a different save so server doesnt matter in this instance

its a switcheroo

[pulsar willow]

Ah danke

[inland carbon]

okay so I made new yostar account and give my yostar account to CS so they can merging my old account which I bind to facebook to my new yostar account?

[sinful yoke]

[inland carbon]

finally I can understand something

[pulsar willow]

Its basically like moving your head and brain to another body, am i right?

[sinful yoke]

well, if your body was your bind and your head was your account then is like adding a head to your body

[inland carbon]

Okay I made the yostar account what next?

start over and bind it?

[pulsar willow]

Its called a force bind right?

[sinful yoke]

make sure to give account details to customer support and they will merge the bind from that account to your original

yes

[inland carbon]

ok I open my new start over and the next thing I do is bind it first right ?
I'm such a slowpoke

[sinful yoke]

you said you already made the yostar account bind so its already bound and should have a new account

[inland carbon]

like this?

or I still doing it wrong?

[sinful yoke]

give them the account details of that one, like the UID, username, server etc of the account you just made

[inland carbon]

UID of this new one to CS?

ok I need some time to understand this

[inland carbon]

what I must say to CS? Tell them to merge my original account to this one?

[pulsar willow]

“I download the game with my old account back in september 9, 2021 at night, and i last log in to my old account at October 22, 2021 at somewhere between 10 AM and 12 PM and I haven’t spent a single penny in the game. My old account’s username is Kurfrst and is on the lexington server, my commander level is 56.

My new account’s name is kurfrst, still the same as the old one, it is on the amagi server and it’s UID is 340675650”

Is this fine to send now?

[sinful yoke]

have they responded to your first email yet? @inland carbon

[inland carbon]

@sinful yoke actually yeah about 13 hours ago I sent info of my original account to them, need me to Screenshot them?

not this new one

[sinful yoke]

I would wait for them to reply to you first before sending them a reply with the new info

[inland carbon]

okay

[inland carbon]

actually I sent them 2 times, first one which I forgot about my account nickname and my commander level 5 hours ago and the 2nd I sent them the detail one to them after check it in game with new start right(which I bind to yostar) now about 38 minutes ago

[pulsar willow]

Already sent my info, i hope i can get my account

[sinful yoke]

please keep your emails in same response and not send individual emails common mistake

[inland carbon]

I'm using same email as I make the yostar account

[sinful yoke]

need to keep your replies in the same email thread

you reply to your original email, not send them a new email

it makes it more confusing for CS as you basically opening 2 tickets instead of 1

[inland carbon]

yeah I keep using reply button to sent my problem

[sinful yoke]

I hope they get to you guys soon

[pulsar willow]

Just to be sure, when they transfer the data to your new account, does the new account use it’s own server or does it change to the server of the old account

[sinful yoke]

does not exist

only bind moves, nothing else moves

[inland carbon]

my new one still in avrora

[pulsar willow]

I swear kawaakari maybe part of CS or staff

[sinful yoke]

been doing this since 2018

[inland carbon]

I think I make the CS confused with my info becuz I send 2 info without waiting them to reply =="

[pulsar willow]

[lost mango]

Hi

So I just accidentally unlocked the 4th skill research slot

I did not intend to to this but seeing as it is 2 am and I’m half asleep I hit confirm by accident

Is there anyway to rewind my account?

[sinful yoke]

unfortunately not

[lost mango]

Offf

600 gems

[pulsar willow]

F in the chat

[lost mango]

Ah well might as well use it

[pulsar willow]

Will i get a email from CS if they are done transfering data?

[sinful yoke]

[carmine hedge]

Uhm

I can't log in my fb account on Azur lane

Anyone know why?

[sinful yoke]

#game-news

[carmine hedge]

Oh I see

[fathom matrix]

I don't remember my uid AAAAAAAAAA

I'm just gonna wait

[magic kindle]

Hi, can somebody tell me which is the correct e-mail to contact Yostar?
i'm trying to recover an account and i am having trouble to find the e-mail

[inland carbon]

[e-mail]

[magic kindle]

ty

[inland carbon]

@sinful yoke They send the response back

I need to remember when I first time play now oh god

[carmine hedge]

Any of you understand chinese

Cos the admin sent this to me

[pulsar willow]

@sinful yoke, i got my acc back, do i have to re login with my twitter or just press “press to start”

[pulsar willow]

Remember any events that happened before or after you download al?

[inland carbon]

I only remember its early June 2019 when the Iron Blood event I download the game if I'm not wrong tho

how about early June?

[pulsar willow]

Just say this

Example:
“i started between june and july”

[inland carbon]

I posting my first drop build which is U-556 in 10 June and I say "just start playing the game for a 1 week I check on my timeline on Facebook

@pulsar willow I write the email like this :
I download the game in between end of may and early June 2019 and my last login is around 22-23 October 2021 if I'm not wrong and I'm not made any purchase until now

[pulsar willow]

Yes

Will we be doing the tutorial again after we got our account back?

[inland carbon]

the next one I write the new account?

after I write that?

[pulsar willow]

Ah wait i was on amagi server

My acc was lexington

[pulsar willow]

Yes

The UID and what did you use like yostar or twitter on your new account

[inland carbon]

if I use yostar did I need to use my email or just said bind to yostar account?

[pulsar willow]

You need an email to make a yostar account but if you have twitter, its much easy

[inland carbon]

I use yostar account so I need write my email?

[pulsar willow]

Yes

Any email that you own and know the password of

[inland carbon]

well I using same email which I report the problem so is fine I think

Is that good enough?

I don't want leak my UID

[pulsar willow]

Yes

I also used my acc that i used to report

[inland carbon]

okay I send it now

and need me close the game?

[pulsar willow]

Just wait for the reply

They will tell you what to do

Wait did you use yostar account to make the new account?

[inland carbon]

yep

[pulsar willow]

Once CS sent you a reply after transfering your data, re login your account in the title screen

And pick the server of what server your old account was in

[inland carbon]

you mean the 3 left side button?

[pulsar willow]

Yes

[inland carbon]

jesus I just realise I forgot to put the server for the new account gonna send it now

[spring plume]

Guys from support are amazing, already have my account back

[pulsar willow]

Dang all russian

[inland carbon]

Can I play Russian Athem now?

[pulsar willow]

Yes

[inland carbon]

okay is just My hand is too big or I'm stupid?

I keep missing the 3 left button how?

[pulsar willow]

Lol

Did CS reply to you already?

[inland carbon]

yes they did and my beautifull account is back Thank you and Thank you @sinful yoke for the help

[low gull]

keeps stucking like this...

[pulsar willow]

Dang what happened to your fleet, low hp

[pulsar willow]

Have you tried restarting the game?

[low gull]

It lalready happened since last time update

stucking like this and need to close, sometimes you can leave the battle :<

also you'll have chance lost your ship when you login

like dorm has 4 ships but one will disappear, restart maybe lost another

[pulsar willow]

The only solutions i could think off is repairing assets or reinstalling the game

[low gull]

both did.

[pulsar willow]

Hmmm

I think you should go to #bug-reports or #known-bugs for this

[low gull]

will guess dl the apk and try install

[inland carbon]

@pulsar willow did your account already back yet?

[pulsar willow]

Yes

[inland carbon]

nice

[warm bluff]

do i need to start new game (create new character) with my new account? also at the same server to get my new uid?

@inland carbon how do you it?

[sinful yoke]

create a new account then bind in settings

thats all the steps to it
then provide the account info to CS

[pulsar willow]

Create a new account on twitter or yostar, give the UID of your new account and also say what you used like twitter or yostar

[warm bluff]

damn im dumb, how to create new account again?

[sinful yoke]

please encourage binding in settings

[pulsar willow]

FB is down so pick twitter or yostar

[sinful yoke]

not in title screen, this is reason why people become confused about binding and bind in wrong place

just press home screen twice, then go to settings, account, and connect either email(yostar) or twitter

[warm bluff]

got my account back, thanks all!

[carmine hedge]

Hello Guys I just wanted to ask for some help.
my account is connected on my facebook and this morning when I tried to login it said "facebook authorization error"

How do I fix that?

[chilly wren]

Either wait for it to be fixed or get to AL cs service

If you choose the latter provide your UID, username, level, and the server you played in

We all got same problem atm, I forgot to save my UID and I'm not sure whether or not my account can be saved

[carmine hedge]

Thanks

[sharp quarry]

I cant login or unbind Facebook why?

[sinful yoke]

#game-news

[carmine hedge]

I have a question regarding the screen size (?)
So whenever I start the game and I'm in the menu to choose which server to play/login and the loading screens (with the different illustrations), my screen is very badly laid out, as in it's "zoomed" in, and i can't really see everything.

I have been to settings to change the size of the screen, but that only works on everything else except the startup menu and the loading screens (with the different illustrations). Does anyone know how to fix my issue? If it's possible

I play on an iPhone 13.

(please ping if you know! 😄 )

[half trench]

I can't login to my account either, always used FB to do it 😦 Is there anyone I can contact to help regain access?

[sharp shale]

contact customer support and they can help you @half trench

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sharp shale]

you're not the only one having the same issue

[brisk cipher]

Can anyone tell me if this is being worked on? It’s been like this for months now. It’s really annoying that it doesn’t auto hide as it should and this is only in AL.

[past trellis]

I think I just had a bug in the "shipyard".
The last 2 development missions of Azuma were unlocked suddenly.
And unfortunately I didn't have the reflex to take a screenshot of the game's notifications attesting to the problem.

[austere kelp]

Is anyone still having FB login issue?

I had to reset my phone and now i cant login to the game

And only FB was binded, since i dont have twitter acc and didnt binded yostar account

[frank bay]

@median needle there's still a scam message in this channel

[sharp shale]

contact customer support and they can help you retrieve your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[median needle]

was it just now deleted?

[frank bay]

still shows up for me

[sinful yoke]

there wasnt one

[frank bay]

#tech-support message

[sinful yoke]

I monitor my channel very well

restart your discord

[median needle]

ah. ya all his messages are gone. it's a bug with discord on your end.

[frank bay]

classic Discord

[austere kelp]

Thank you, and do you know how long it usualy takes to solve the problem?

[sharp shale]

1-3 days usually

[austere kelp]

I see, thanks

[sinful yoke]

because #game-news message being flooded

Dear Commander,

Please contact us at [e-mail] if you are experiencing Facebook log-in problems. Our customer support will gladly assist you in binding your account to Twitter or Yostar so that you can log in to the game.

[sinful yoke]

just refer to pin in future for fb issue

[sharp shale]

mkay, thanks

[civic ice]

can i be logged it on the same azur lane account on more than 1 device?

[sharp shale]

nope

[civic ice]

i have to be on one device at a time?

damn

[sinful yoke]

you can be logged into multiple devices but you can only have one instance of each server open at a time @civic ice

[lethal coral]

I have a problem with unbind my yostar account,
Previously I had contacted yostar customer service but they didn't respond back, what should I do?

[sinful yoke]

they take 1-3 business days to respond, when did you email @lethal coral

[gleaming ruin]

Good morning, are there any solutions to fix for the loading screen problem

I can't get inside the game, and it's just loading and loading even i dis wait it for a couple of minutes

I have no problems with my internet, but it seems like im stuck at the log in screen its only loading repeatedly

[orchid glade]

anyone know if its gonna be able to run on windows 11? since the upate claimed that you could download mobile games on it now

[velvet briar]

hey I just recently lose my account because I accidently deleted Azur lane and my dumb self forgot to bind it to one of my twitter/Facebook accounts. I have a lot of stuff on my account and I used money is there any possible way I can send a receipt or something to recover my account? all I remember is that my account name was Cylus and I was either level 56 or 57 I forgot my UID number but I still have my receipt number to the gems and stuff I bought. again sorry for the inconvenience

[azure basin]

i wanna connect to facebook

[sinful yoke]

fb is not a form of binding right now

useemail or twitter please

wow I did nto add a sticker

[azure basin]

my old account is connected to facebook tho

[sinful yoke]

but it wanted to anyways

check pins

[azure basin]

another question, is it possible to get back my old account if i didnt bind it to anything?

[sinful yoke]

yes

[azure basin]

how?

[sinful yoke]

contact customer support

they will set you up for account recovery

[azure basin]

aight

[gleaming ruin]

Umm any help in my issue?

[sinful yoke]

try using VPN

[gleaming ruin]

It's stuck in the log in screen, and i dont have any problems with ny internet connection

It's just loading repeatedly and nothing happend, and I've never encountered this issue before

@sinful yoke wait for real you can recover your old acc even if you only remember the IGN and my server?

Man.. Is this true?

[sinful yoke]

kind of ?

[gleaming ruin]

I do hope it's true

[sinful yoke]

they can find it, but you still need to provide proof of ownership

[gleaming ruin]

@sinful yoke like how? If i may ask?

Because I've tried contacting them before here in tech support

[sinful yoke]

customer support is not tech support

if you asked to recover an account and someone said they cant, they lied to you

[gleaming ruin]

@sinful yoke oh my bad, but what do they need in order to prove that's yours? Screenshots?

[sinful yoke]

only few users in channel provide trustable information, others may or may not be accurate

[gleaming ruin]

@sinful yoke man that's what they've said to me that's why i created a new one : <

That's why i stopped trying to find any solutions after they've said that to me

[sinful yoke]

any receipts for purchases, minor things like what ships in your fleet, what ships you had oathed, what time period you first created your account in etc

[gleaming ruin]

@sinful yoke i got lots of screenshot

And i have screens shot of my oathed ship, my pulls

[sinful yoke]

ive been in this channel since day one, so im sorry I didnt catch the user giving you misinformation at the time and providing you with accurate info

[gleaming ruin]

@sinful yoke nah its okay right now, i might have been given some smol light in order to revive my old main acc

Thank you for giving me hope, I'll try to contact the customer support later, but right now how do i fix my stuck on log in screen issue?

[sinful yoke]

[gleaming ruin]

Thank you so much once again, i really really appreciate the help

Ummm still the same, ive tried connecting to Singapore, hongkong still the same

I think if there's no solutions left for this, I'll reinstall the game instead

But once again thanks for the help and for giving a little hope. Really appreciate it

[reef elk]

Good day. I am having login concerns using Facebook earlier and cleared the cache. Also, I tried binding my Twitter thinking that I can still access my current account but it looks like I was sent back to the beginning of the game.

[sinful yoke]

make sure you're logging into the right server

[sinful yoke]

you may have to reinstall in that case then

[gleaming ruin]

@sinful yoke yeah F for the data that I'll be consuming

[sinful yoke]

you said you logged into twitter? log into the right server

press this button at the top

[reef elk]

Will try to check then. I have reinstalled the game and will see if I can still open and access my current account.

[slow tinsel]

Is there a place I can check how long I’ve been playing azure lane I need to unbind some falsely binded accounts I made oopsies on. Someone please @ me this is rather important

[carmine hedge]

Hello guys is AL facebook login still down yet?

I don't know if the same thing happened in the past but I hope that facebook will be fixed soon

[sinful yoke]

no estimated

can be months can be years, weeks, or days

[reef elk]

Same thing. When I authorized my Twitter login, I was sent back to the beginning of the game using Suffolk and Norfolk.

[sinful yoke]

did you press the button?

this one to be specific

[reef elk]

Shows no data on my end.

Looks like I lost all my progress on Imai Lisa. Unless I can authorize my FB again.

[sinful yoke]

check pins

[reef elk]

Sent the email. Will wait for the feedback. Thanks.

[lethal coral]

what if they haven't/didn't reply within 3 days?

[sinful yoke]

when did you send a email?

[lethal coral]

Yesterday

[craggy stone]

Thing keeps taking me to app permissions when i tap the screen using the auto battle option

[mental sorrel]

Why???

It happens from beginning of october

And on two phones

[cosmic cloud]

Euuhh...

Why i'm facing to the infinite loading ?

Do i must clear asset or what ?

[shy cedar]

Why can't I login to my game account with Facebook, I only have 1 account in the game with Facebook login, please help me

Why

[pulsar willow]

#game-news

[shy cedar]

???

[pulsar willow]

FB login is down

[sinful yoke]

pins

[shy cedar]

So when will the Facebook login error stop? :((

[cosmic cloud]

No, seriously
Im stuck on infinite loading on login screen

[vivid goblet]

Facebook link fake scamming people is having a problems.
Facebook expired apps left got feedback move share Twitter/Yostar connect only.

[sinful yoke]

repair your assets

[cosmic cloud]

I dunno if others players did have this problem

[timid gorge]

hi guys i sent in an email to yostar cs with player name, server and an estimated level based on an old screenshot. I also included some screencaps of reciepts and my units. would that be enough for them to help rebind my account?

[vivid goblet]

#game-news First read nozo told u

[cosmic cloud]

I already did but still infinite loading

[sinful yoke]

they'll ask for more info if they need, let them respond first

[timid gorge]

gotcha

[cosmic cloud]

Maybe clear hidden file ?

[sinful yoke]

you may want to try reinstalling, is your account bound?

[cosmic cloud]

I bound to Twitter account, not FB btw

[sinful yoke]

I would think twitter is not facebook..

try reinstalling in that case

[cosmic cloud]

Ok

I hope i will not lose my progress

[vivid goblet]

Facebook with be share Twitter accept.

[sinful yoke]

you will not, just login at home screen and select correct server

[lethal coral]

@sinful yoke excuse me, My question is still not answered

[sinful yoke]

yesterday is not a business day, or 3 days in general, please wait 1-3 business days before sending a followup

also I like your icon and your bio

[vivid goblet]

Settings -> Auto-Search Battery Saver Turn Off and Auto-Search FPS Reduction Turn Off.

[carmine hedge]

I hope facebook will be back soon

[sinful yoke]

follow steps in pins if fb is your only bind

[carmine hedge]

Thats the problem I don't remember my UID

I just remember my player name
commander level
and last server

[sinful yoke]

just email them they will ask you for what they need and you can say you dont have

[carmine hedge]

I did

they're last reply was a chinese or japanese written mail

[sinful yoke]

they only write in english, please make sure you are emailing the right email theres 3 seperate for cn/jp/en

[carmine hedge]

That's why I'll just wait for whenever the facebook login will be fixed cuz I don't have time to recall everything

[sinful yoke]

okay, we have no estimation on fix, its not up to us

[timid gorge]

well ill just hope cs get back to me... all my skins

[cosmic cloud]

@sinful yoke well...i did uninstall, reinstall, connect via twitter but still infinite loading

[lethal coral]

Lol, also thanks for the info

[cosmic cloud]

So... i send the email with UID, server name and pseudo but here, he's in "sending..." mode

[timid gorge]

ohmalord i got my account back thank you cs

[cosmic cloud]

Update : i managed to login and keep my progress

Thank you so much and have a nicest day !

[vivid goblet]

You're welcome all right now fixed working..

[tepid gyro]

is this the channel where I can inquire gem purchasing problems? purchased a 20 usd pack but the game cancelled the purchase then went and took my money

[carmine hedge]

Al cs replied to me that they will force bind my new acc and the old one

[chilly wren]

That's basically how your account will be recovered

It'll force bind your new account to your old one so your account will be recovered

[agile hound]

i cant login with facebook ist there a simple way or only the complicated ?

[craggy stone]

Idk how that worked but thank you

[chilly wren]

The complicated. Prepare your UID, in-game username, level, server and contact AL Customer Service

[versed wedge]

How about if we forgot our UID,

[chilly wren]

That's fine, then you need to say when did you created your Azur Lane account, when did you last logged in, and to bind your new Azur Lane account to other menthod.

Example; if you bind your original account to Facebook, the Customer Service staff will ask you to make new account, then bind it to Twitter (recommended), then ask for your new account UID. If you ever made in-game purchases then please provide the evidence to the Customer Service staff as well, if not then it's fine.

This would usually take around 1-3 days of business, so be patience as the staff is also having hectic situation on their end.

[carmine hedge]

how to bind Yostar account ?

[sudden sparrow]

how much time support takes to respond?

its been 2-3 hours

[sudden sparrow]

oh looks like the problem has been already fixed so no need anymore

[sinful yoke]

check pins

[spring night]

I am getting this error when i try to do 11-2, how to fix this?

i lost three high efficiency combat everytime i tried to start the stage

[spring night]

now im able to enter stages but this is happening

[sudden sparrow]

try repairing assets

[dapper isle]

how can i contact cs

forgot which i used to log in

[dusk stone]

I'm experiencing this too, tried repairing, its not working

[spring night]

only thing that worked for me was to reinstall the game

[dusk stone]

nope, reinstalling didnt work for me

[gaunt lake]

I'm having the game freezing issue as well. Dunno what did Azur Lane updated but game's breaking now.

[last seal]

Hello, how to fix that?

*relogin didn't solve it

[gaunt lake]

isn't there an opening at the top?

[last seal]

Nope

[gaunt lake]

can't go in that way?

[last seal]

Thanks, when i manually step on backward square it start to work normally

[gaunt lake]

You're welcome

[last seal]

👍

[thin arrow]

someone having problems playing in emulator (MuMu) my games does restart randomly

[silent pine]

Oh hey .. so I'm not the only one... I started experiencing this today as well , everything works except combat , already repaired assets , deleted and re-installed game , problem persists

This didn't happen yesterday

Haven't seen any tweets about this issue so is not known yet?

[quasi ingot]

I thought I'm not the only one experiencing problems, then I saw this.

[wraith ivy]

Same here, I thought it was a server issue at Manjuu/Yostar when I got constant freezes in-game

[silent pine]

I see at bug reports ppl blaming specific ships been the cause but I use an all HMS fleet Ark royal retro, Perseus, Centaur ,Cheshire,York retro and Swiftsure

[spring night]

hope this issue gets noticed by devs

[silent pine]

Game was fine this morning even ... (I'm on PDT) .. then around 4PM I decided to grind some and combat was DED , some fights got through but soon after would get the freeze

[wraith ivy]

Are you guys also on Bluestacks 5 as well?

[mental sorrel]

Useless channel

Why it happens???

[sinful yoke]

#known-bugs

[sinful yoke]

repair your game

[mental sorrel]

Not worked

[spring night]

yes i uninstalled bluestacks5 and redownloaded and its working fine now

[wraith ivy]

For me I had to update my Bluestacks 5 to fix the issue apparently

[spring night]

nice

[sinful yoke]

you may want to reinstall in that case

this channel isnt a rant channel, so if you want to complain go to a different server

[mental sorrel]

It s even fixable?

On stacks no this problem

But on both phones it happens

[sinful yoke]

it should only be a result of broken files

[quasi ingot]

who ranted?

[sinful yoke]

do you have a technical issue?

[quasi ingot]

yes

[sinful yoke]

the messages were deleted, but they arent important

[quasi ingot]

I'm also getting login issues and the freezing mid-battle

[sinful yoke]

what login issues? and is your freezing issue maybe related to this #known-bugs message ?

[quasi ingot]

yes, but I don't use Saint Louis

[sinful yoke]

what units do you use in your fleet?

[quasi ingot]

New Jersey, Odin, FDG, Roon, Azuma, Roon u

[sinful yoke]

have you tried to clear assets yet?

[quasi ingot]

yes

also getting this, stuck in loading

[sinful yoke]

may want to try reinstalling

[carmine hedge]

got my acc back yessss

[vivid goblet]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[vivid goblet]

You use log mode try can debug and Screenshot

[zinc lintel]

I fixed it

[vivid goblet]

now work fine?

[zinc lintel]

Yes

[vivid goblet]

you're welcome

[reef elk]

Thanks for the help yesterday @sinful yoke, got my account back and had it force bound to Twitter.

[quiet kettle]

last night, i started encountering an issue which animations in battles can be freezed randomly
is it just me?

[pallid sundial]

Can i please get some help for tl?

Not sure wat these r asking me to do

[sinful yoke]

thats not what this channel is for, this server is for EN client
you can ask in Azur Knights discord as they cater to all clients of AL, their server link is in #welcome
the english quests may also be on the wiki but I have never gone to search for it so I dont know

[pallid sundial]

ah, ok

well i guess other question is

when is EN language option getting added to JP server?

[sinful yoke]

I can only assume for the first one, open 20 tech boxes, use 40 t1 exp packs, and the last no idea

it never will

[pallid sundial]

sob

[sinful yoke]

it is jp client, it will stay a jp client, it is not a localized game

if you want english, there is en client

[pallid sundial]

well they didnt give an option to switch server from JP to EN so

i'd rather not have to restart my shipfu collection

[sinful yoke]

because they are 2 clients, so you need to install the client and start a new game

[pallid sundial]

couldve just did it like GBF honestly,

its a JP game on JP client

just have EN language option

[sinful yoke]

do you have further technical issue?

[pallid sundial]

but w/e, i'll go ask others

ty for the help

[sinful yoke]

hope they can help you out

[tacit monolith]

so the all out barrrage bug still persist

[turbid pelican]

My classroom is bugged. Can't finish classes and if I try to open the classroom page the game is softlocked in a perma loading screen

And a ship disappeared from my formation and I think my used dock space is smaller than it should be

It seems like I lost about half of my bulins

[vivid goblet]

Now Facebook check fixed back.

[unreal saddle]

I have the same bug

For some reason it only happens on mumu, my dock is fine when I play on my iphone/ipad

[tacit monolith]

devs hates emulators

[turbid pelican]

It worked perfectly fine up until yesterday in bluestacks

my phone is too weak and small for this

[tacit monolith]

update the bluestacks

in their website

5.3.120 is the latest version

[vivid goblet]

#game-news here facebook fixed.

[inland carbon]

So is safe to bind it again?

[vivid goblet]

[turbid pelican]

that fixed the classroom and my Bulins are back. Thanks

[pallid shadow]

is there a way to see all loged in devices

[split gull]

This button stopped working. Doesn’t do anything now. I need to go into research lab screen to finish the research.

[lyric lodge]

https://azurlane.koumakan.jp/Cruise_Missions#Week_5 @pallid sundial

[heady cairn]

I collected the level 80 Cruise mission reward, which is the last fusou meta to get her at max limit break, but this is funny, when I pressed "collect all" it said I got a Gridley. Literally. And she is in my dock.

There she is by the way

Ok it is already fixed I restarted the game, however the Gridley is still there

[wild vapor]

Anyone else has/had a problem with paying for gems? I basically wanted to buy gems , have ~10€ more on my phone than needed for it and it keeps saying I don't have enough money/says payment is in progress and then just does nothing
I re-logged into Azur lane, phone paying etc
It works for the 1€ gem thing but that's not what I want to buy

[lyric lodge]

You reached the 4k monthly cap. You can gather the remaining 10 next month.

[charred oxide]

Thanks, I got it after reading core collection plan
I guess I can blame my language knowledge :)

[pallid shadow]

how do i see logged in devices

[carmine hedge]

This always happens to me when I add funds to my Google Play Account prior to using them in the app. It's not just Azur lane but this happens quite often for me. So I just make payments directly through the app, i insert the gift card code as the payment method.

That also happened once when I added them through my cellphone and tried to use them on my emulator later. The credits took a while to appear to be used in game.

Like a day or so

[azure gate]

I'm getting multiple errors. Stuck on loading screen after pressing battle. https://cdn.discordapp.com/attachments/479700978870779917/902743811351019540/unknown.png

Stuck timer, both boss and mob fleet.
https://cdn.discordapp.com/attachments/479700978870779917/902761129426698271/unknown.png
https://cdn.discordapp.com/attachments/479700978870779917/902747553102192651/ya9pK7jA65.mp4

Getting loading screen stuck at 50%.
https://cdn.discordapp.com/attachments/479700978870779917/902766602800492564/unknown.png

Tried data repair and also reinstalling. Happening both on phone, emulator, wifi and mobile data.

[pallid shadow]

is there a way to see logged in devices

[tulip totem]

same issues here

so at least its not limited to just you

[quaint raven]

Don't believe so

Are you talking about for the "device is already logged in" or whatever warning?

Cause that often appears even just playing on the one device if your previous session wasn't closed properly

[pallid shadow]

nah im talking about seeing every logged in device

[sinful yoke]

no there isnt

[pallid shadow]

i can ask support to log out devices right?

[sinful yoke]

[pallid shadow]

thanks

[spark furnace]

Can i ask support about acc retrieval from a binded hacked acc?

[broken ivy]

i keep having major desync issues with my emulator.. what should i do?

[graceful ocean]

I also keep getting the stuck fleet. The game continues to play in the background but neither your fleet or the enemy responds. Playing on BlueStacks 5 and only started to happen today.

[sinful yoke]

try updating your blue stacks client

[indigo sky]

is there any way to recover my account? i lost my account when my previous phone broke down

i have made several in app purchase recently

[tulip totem]

bluestacks 4 seems to work flawlessly for me

as does my phone

5 is completely fucked for me

even arknights was acting up

completely freezing

[pastel crystal]

The first time you log in on an emulator, does it normally take a while?

I'm stuck here

ah, never mind, there was an issue with the OBB
reinstalling fixed it

[carmine hedge]

Can you please delete my account because I made it by mistake now I have 2 account

[soft girder]

uh

is anyone having same problem as me?

[near adder]

Interestingly, I'm testing AL in the new Windows Subsystem for Android and the app runs fairly well. The only noticeable issue is that I'm actually missing ships in my dock. I cannot replicate this issue on iOS (iPhone 13 Pro), Android (Samsung Galaxy S20), or Nox (Android 9). I do have most of them, but I'm missing odd ships like Illustrious and Taihou. A lot of the ships that I'm missing have Live2D skins, and it's not that they're not loading, the game actually gives tells me their fleet spot in my formation is empty on WSA. If I log in on any other platform, the spot is still taken and my formation is still intact.

A complete reinstall appears to have fixed the issue.

[soft girder]

some of my boats are suddenly missing

wtf now they're back

uh is sandy server ok?

[near adder]

I'm on Sandy too, it might've been a temp hiccup.

I was only missing them on one platform, so that's why it struck me as odd.

[soft girder]

having some weird connections too. I don't think its my ISP cause I'm not getting any problems with the other games I play

[lethal coral]

Is there any reason why the CS never answer you back?

[sinful yoke]

they should take around 1-3 business days to respond, when did you send an email?

[lethal coral]

25 october, at first they were responsive and only asked for account details then disappeared again

[sinful yoke]

its been 2 business days since then, if they dont respond by tomorrow, send a follow up by replying to your email

[lethal coral]

Yeah, thanks :')

[lime current]

How do you get server ranks and other stuff like the faction ranks and what not?

[sinful yoke]

pins in #bot-spam will tell you about those roles @lime current

[lime current]

So just search thru there till I find it?

Yeah I’ve been scrolling in there for the past 5 minutes and haven’t found anything about roles

[outer herald]

Did you check the pins in that section?

[lime current]

Pins?

Oh right found it sorry thanks

[outer herald]

[pseudo grail]

how can i remove my email from my account

[soft girder]

anyone else having problem with the game on bluestacks?

[shell oriole]

stucking gamplaey on bluestuck x64

[dusty pecan]

Is there a file I can backup so I don't lose my saved loadouts upon reinstall? Stuck infinite loading right before login screen

[soft girder]

YES

having the exact same problem here

[cursive cipher]

same problem here too

[steel flame]

problem with character memory (Sirius)
progression is stuck at 4/7, yet in side mission tab there is no relatable quest present to continue it
ive already tried trivia things like reset assets/restart

[quiet harbor]

Dunno if I am right here but I got a question about the ingame pack prices?

Is it normal that this stuff does NOT work with currency exchanges?

Ingame it says the big pack is 79,99$. Which would be 68€ for me, but yet when I look up the paypal receip, it simply took 79,99€.

[craggy hawk]

It never fails.
I download the latest update, get the new content, complete with PV and levels, and everything seems to be working just fine.
But then, inevitably, I get a "Commander, your game is out of date!" message, and have to download additional content.
Why does the game do this? Why does it throw a fit about an hour or so into every new update?
It's not game-breaking, but it's certainly annoying.

[topaz radish]

Have to relaunch my game like 10 times to ensure all my ships are there, is there any known fix or is this still a bug for others as well

[steady pebble]

So does Le Terrible not have a voice or did my game screw up somehow? I downloaded the voice pack update but she still doesn't speak her voice lines and I tried repairing thinking maybe something was messed but it didn't do anything

[sleek sandal]

my combat screen turned white and i can't see anything

[carmine hedge]

For Le Terrible voice it will come at 30th of Oct

[bleak patio]

My game keep freezing how do I fix this?

[steady pebble]

Thank you! ❤️

[bold coyote]

game just disconnected me

[frail vigil]

^

[bold coyote]

anyone know is there's a server problem?

[tiny walrus]

Yeah, I can’t log in either. Just says on the loading screen

[bold coyote]

I got disconnected when I was playing the event, seems to be working again

must be a server hiccup

[tiny walrus]

¯_(ツ)_/¯

[feral magnet]

I cant leave this mission

Retreat doesnt work, boss is dead, time ran out, and I cant retreat by going to other missions

[torpid mountain]

I'm actually having this issue as well, and can't start new missions because of it

[candid kayak]

Hi. I've searched the known-bugs but I couldn't find that specific bug. so sometimes when I load into my game (on emulator) not all my ships are "there" the dock counter is also way lower. when I log into my phone, everything is there so it seems like a display issue.
I tried asset repair and a full reinstall but it still happens. after 4-6 restarts the ships are all there.
it's exactly this issue: https://www.reddit.com/r/AzureLane/comments/mpa1k5/psa_ships_disappearing_from_account_bug/

[sinful yoke]

if you restart app they should appear, its a desync

[candid kayak]

yea but I don't want to restart 4-6 times. if my secretary ship is affected I get the infinite loading. I switched emulators and it started to happen.

it'd be useful to know what causes the issue clientwise

[sinful yoke]

its not a consistent error

so

[candid kayak]

on my new emulator it always happened so far. but I don't want to switch back because it's only AL that's affected. and the emulator is basically "the best" (Windows Subsystem for Android)

it rather sounds like the game starts faster than the network connection can load all the stuff from the server and/or doesn't cache properly

[sinful yoke]

it would have something to do with the install of the emulator, but the issue is very random and can be solved with a restart, so we just ask users to do that for now

[candid kayak]

if it was just one restart, I'd be okay with that. but it's not. it's "RNG" is everything loads on the next restart. the thread is also almost a year old but appereantly the priority to fix this issue doesn't seem very high

[sinful yoke]

its user end, not game end

[candid kayak]

yea I know. that's why I'd like to know the cause so I can try to fix it on my end

[sinful yoke]

we have no idea best I can suggest is to update all software, and typically emulator is going to be more buggy as well as android devices, but it does happen on cell phones, but occurs less frequently and does resolve after 1 restart

[candid kayak]

then I guess I have to wait until WSA gets updated.

but of course thanks for the information. maybe I can do something with that :)

[sinful yoke]

yes quite strange never heard it happens consistently on the w11 software

but it is still a work in progress I believe

[candid kayak]

well WSA with playstore is not officially supported :P

but that's another topic

[sinful yoke]

well a lot of players have begun using it, but so far you are the only person to have an issue with the disappearing ships on it, and consistently too

hopefully if they update the software, it fixes the issue

[candid kayak]

yea. well there are more ways to get the playstore into WSA so maybe that has something to do with it.
I have no issues with my other game (so far I am only running arknights and azur lane on it)

(but holy cow native scaling and 60FPS on WQHD looks eyegasmic :P)

[ripe shell]

bluestack too, my ship randomly dissapear each reinstall

[ripe shell]

that issue was 7 month ago, still not fix???

[sinful yoke]

user side not client side

[ripe shell]

i tried play using 2 devices, on phone is ok, after update ship dissapear on emulator

[mighty elbow]

good afternoon, I was disconnected from my account and I don't know how to recover it, please help.

[trail pumice]

uh, my NJ kinda disappeared, she shows in dock but when i click on her it shows like this
Also can't swipe to the sides to move between ships in dock when i select NJ
oh, and already restarted game, more than once

[junior scaffold]

maybe try a hard reset on your whatever device. might work. Also try force quit azur lane might help

[trail pumice]

i'll try

[junior scaffold]

goodluck

[trail pumice]

Clearing all BlueStacks processes did it, thanks

[junior scaffold]

Happy sailing!

ps: this is my first time helping someone xd

[sinful yoke]

alright fill me in on whats happening right now I didnt get to back read

[amber valley]

so i was grinding the event map until i got my dock full, then i went to sort, and it said nothing was there.

when i checked dock, it was missing half my ships for some reason

i restarted the game

and thank goodness its fine now

[sinful yoke]

are you on emulator or mobile device?

[amber valley]

emulator

just restarted it

[sinful yoke]

that tends to happen quite a bit on emulator nowadays

restart the game will fix it

[amber valley]

fuck me man... that gave me such an heartattack

thanks for being patient with me o/

[sinful yoke]

in the future, playing on mobile device you will not encounter this issue, but if you do on emulator, just restart app

[amber valley]

alright, ill keep it in mind

[sinful yoke]

may also want to try updating the emulator and etc to prevent it from happening

[amber valley]

yeah

its not permanent or smth right

[sinful yoke]

just know they never really disappear its just an odd desync

[amber valley]

ohkay

phew

yeesh

thanks

[stark quarry]

So I had to uninstall the game and reinstall it for the update, and now I can’t sign into my Azur Lane account, I linked it to an account but I tried ALL of the option and can’t seem to find it.

I played on Lexington and I looked on those servers and came back with nothing.

I played on the phone and I would log into my PC emulator for Azur Lane sometimes so I definitely linked it

[sinful yoke]

try pressing this button up here

[stark quarry]

Okay let me try that

Is there a way that I can use my username to sign in?

[sinful yoke]

um no just FB, twitter, and email

[stark quarry]

💀

I tried that as well and nothing came up

Well what’s strange is that I used my main email for yostar to sign in to my main, but when I did that it game me my alt account

[sinful yoke]

do you still have access to your account either on your pc or phone? you may want to double check the binds on the account by looking in settings

[stark quarry]

No I don’t

My PC literally just broke and I had to clear ALL of my storage just so I can fix it

[sinful yoke]

oh what binds do you recall using?

[stark quarry]

I tried ALL the binds. I recall using Yostar to sign into it. Because I used to play Arknights and I used my main email for that

WAIT I FOUND IT AHAHA

Apparently it was one of my reroll accounts 😂😂

Thank you so much for the help!

[sinful yoke]

woo

[high ferry]

Your 39.99+ tax gems are being charged at 40.99+ tax when bought by Google play. Letting you know of the glitch as the other prices stay correct. I have screen shots as proof of the price increase if you desire them. Not asking for refund as this prevented me from making the purchase.

[sharp shale]

hm, you should let google know that

[carmine hedge]

Same issue

[high ferry]

Thank you, sorry to have wasted the time. Hopefully the problem gets resolved soon. I'll just pay the extra dollar tomorrow and it can go to whoever gets.

[sinful yoke]

its a known issue but nothing we can change

we have told google play multiple times but its up to google play for posting the prices

not any of the devs or publisher

[sinful yoke]

did you also try clearing assets and repairing the game? try doing those as well and let me know if it helps or not

[carmine hedge]

alright, I'll try again and let you know if anything changed

still the same bug