tech-support

[jaunty violet]

that 'Nothing" is so big

[gentle spoke]

it's in #known-bugs

[arctic yarrow]

Excuse me I'm just back again after 1 year offline and play the game for 2 days, and got this veteran thingy, but in 3rd days its gone, I'm not even claimed all comeback daily Log in bonuses

[worn zodiac]

Hello there. I have a problem that is annoying.. So basically this morning when I log in my yuudachi retrofit went back to not being retrofit. And I don't even have her retro item anymore to retro her because I used it already.

I'm like really confused

[oak swift]

You didn't find the retrofit item in your mail?

[worn zodiac]

Let me see

Oooh

I should have checked my mail.. Thank you. I was stressed

[night plume]

Hi I'm having trouble accessing my account. when I loaded up the game last night it sent me to the tutorial and it won't bring back my account at all. I thought I had it bound to my twitter but when I checked it showed it had no accounts attached to it.

[graceful brook]

Hello, I had a general question regarding emailing support. From my past experiences, I have always had an automated response whenever I sent an email to [e-mail]. However, this was not the case when I sent an email for my duplicated cruise pass and I have not heard anything back in 9 days.

Is it normal not getting an automatic response? I tried sending an email today again and no response.

[brisk gulch]

why its dialogue does not match the animation

I had these problems only with this skin

[tired tundra]

Question: is it possible to transfer between iOS and android?

[sharp shale]

yes. bind your account to yostar, twitter, and or facebook and you can log in to your account from either OS

[rich nimbus]

not entirely sure where else to post this, but does anyone with an OLED phone have screen burn from this game? maybe from continuous extended play? high brightness? looking into a new device for myself and I just want some testimony from others as someone using an LCD display atm and AL being my only phone game with its static UI elements here and there

[oak swift]

Yea, I think I saw someone talk about that issue in #game-feedback

#bug-reports message

[ornate depot]

so um, i retrofitted my yuudachi, and now the item is gone and i don't have a retrofitted yuudachi anywhere

[abstract frigate]

check ingame mail

[winged garden]

For some reason San Francisco’s dock screen seems to be a bit broken

wait it's working now what

[sinful yoke]

just need to restart

[carmine hedge]

Hello is this Tech support

[sinful yoke]

yes, that is the channel name afterall

[carmine hedge]

btw what does Swiftsure specialise in?

[sinful yoke]

that would be for #gameplay-help

[carmine hedge]

ok

[worthy pulsar]

Hi all, wish to check with you in case I missed something. I noticed in the Shop that there is nowhere to claim the event items from Upon the Shimmering Blue. We usually have a whole week after the end of the event (3/10 - 10/10) but I cannot find it.

Did something happen or I got confused by the difference in time zone?

Thanks and sorry for the confusion if it is an error on my end.

[sinful yoke]

the shop ended 10/9

it says the end date on every patch note

10/9 23:59 server time to be specific

[worthy pulsar]

Ah I see. I was blind and did not notice it 😦

I was late by a day. Thanks for the information. I'll wait and hope for a rerun.

[proper umbra]

Hii i need help

I recently reset my phone and did not have my account linked and know have lost it

[sharp shale]

did you bind your account?

ah

[proper umbra]

I do not know of i did

[sharp shale]

do you have any screenshots of your uid/profile?

[proper umbra]

i have my guild and stuff

but im trying to find if i ever ss'd my profile

this is my account

[sinful yoke]

need UID

[proper umbra]

ik

i can't find it

[sinful yoke]

did you ever send it to a friend or in another server?

[proper umbra]

i think i might have'

but i can't fidn the dms

[sinful yoke]

contact customer support and they can help you recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

well, did you respond to them

[proper umbra]

edo i need to respond to that

[sinful yoke]

it doesnt seem like you did, but im sure words would tell me more than screenshot

[sinful yoke]

please respond to them

[proper umbra]

i am

[sinful yoke]

then do you have any questions?

otherwise, just email them back

[proper umbra]

ok

thanks

for the help you've offered

it means a lot

[sinful yoke]

they'll be sure to get it back to you

[proper umbra]

Heh

[carmine hedge]

Hello, I have binded my account to my Twitter when I first started the game in 2018 and played for a year. I installed AL yesterday and wanted to play again but it seems that my account is empty. Can you please help me about it?

[sinful yoke]

did ypu login on the left side of the title screen?

[tired yew]

Hey all. Is there a way to bind my yostar account to a new email-address?

I tried binding my account to twitter and then unbind the email but that does not work

[sinful yoke]

contact customer support, they must unbind it manually

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[somber pendant]

Did anyone manage to get refund for the bugged cruise pass purchase? I can't figure out what i'm doing wrong contacting support

[tired yew]

I did

[somber pendant]

Can you explain what you did?

[tired yew]

I just explained what happened, they told me to contact google first. google denied the refund. I contacted yostar again. they asked for the recipes from google and said they will negotiate for me

[somber pendant]

Ah, so you got a reply to your email? What did you send in the original email? Other than UID, server, and transaction id?

[tired yew]

they asked me all the info they needed

[somber pendant]

Thanks. I guess i will try emailing them the 4th time...

[carmine hedge]

Should customer support reply to me after 3 weeks?

I got ghosted

And this should not take so much of my time either

Why 3 weeks?

Ive been waiting to unbind my yostar email dude

Is this abnormal please tell me

[gleaming fiber]

Hello I found a typo in a ship description, is it here where I should report it?

[lyric lodge]

PM @fair shell with !feedback

[glass rain]

Hey guys
My account seems to got lost in time or something

I've uninstalled Azur Lane on my old phone a while ago due to storage reasons and wanted to play again on my new phone

And I was pretty sure I've liked my account to at least one thing - yostar acc or Facebook acc

Facebook is also telling me AzurLane has permissions since 2019 so I think this may be the best shot

Help pls

[oak swift]

Maybe you chose the wrong server?

[glass rain]

Server list is always empty, except for a lv1 I've clicked through the tutorial because I thought at first I have to rebind the account in the settings

Not that I have to login into them over the startscreen in the first place

Uhm

Dunno If someone of you did something but now my old account just popped up in the list lol

I've started the app like 3 times and it wouldn't appear

Thanks anyway ig

[tepid eagle]

Recently, my game has been constantly..uhh...how do i say this... restarting itself. Like idk if all of the times i clicked something, but basically most of times when i click, it's just black screen all of a sudden and the game gets me to the "Yostar" title screen and then i have to login again. I would like to know if this is a internet connection issue or smth else. It didn't really happen like 3 days ago, but today, it literally happened to me 3 times in like 10 mins, and now again, so i figured out, why not see if this is a normal thing or not.
My phone is a Redmi 7, if you need to know on what device the game runs on.

Edit: after it happened, i switched to Cellular data, thinking it is a connection issue, and it hadn't happened to me again. So i guess it's a thing when i kinda have an unstable connection.

[gusty escarp]

where do I find the UID?

nevermind, got it

[cerulean hemlock]

Hi.. who here can help me get my account back? I don't think i bound my account but i do have my UID and know my primary server?

[cerulean hemlock]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

can you send me your UID @cerulean hemlock

[mental sorrel]

Metalabs won't loading...

[true ibex]

Pressed submit, nothing appeared or loaded

[quaint raven]

Ah the next button is cut off the right side of the screen, try turning on desktop view mode, should be an option somewhere, or might need to use a browser with that option to turn on desktop view

[true ibex]

Thanks gonna try it

[ember coyote]

i want to unbind my current yostar acc to anew one is there a way to do it?

[quaint raven]

You'll need to contact the customer support so they can unbind it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quiet glade]

Is there anything I can do to unbind my deleted Facebook, deleted Twitter and old email from my account so I can use my current one? I'm locked out of my old email, my Twitter and Facebook are deleted, I got new receipts to prove I own the account, but customer services won't allow me to unbind or nothing. Sorry if this isn't the best place to ask

[sinful yoke]

you can only unbind it by contacting CS which you said you already tried

I can only suggest trying again

[quiet glade]

Oh... I see, I'll give it another shot, thank you for the reply

[narrow marsh]

I sent a brand new e-mail to support, since the old one is being ignored 😦

Ugh, I just got an automated message just like last time.
All that info was already provided in the e-mail I sent.

[opaque nova]

Is this possible? I mean can somebody really get shinano without event ?

this screenshot was made 9 october

[frank bay]

they kept her in their build finished for a year

[opaque nova]

Seems legit thanks

[radiant star]

Did somebody lose their account while/because facebook was down?

[slate kayak]

Hello. My phone notifications don't work even though they are turned on in game.
I also checked settings of my phone and allowed application azur lane to show notifs and disablede energy save for azur lane app.

It still doesn't work. Anything i can do more to make it work? Or why doesnt it work?

[cerulean hemlock]

I just sent in a recovery request got that email then instantly another one saying its being processed. I don't know what to do? Respond to the first one or wait like the second one says 🤣

[narrow marsh]

Yep, I got another one saying its being processed. Last time that happened I waited 2 months without any more reply. Until I sent a new email today. :c

[cerulean hemlock]

Oh hell no I'm waiting 2 months. My ship girls will murder me lol ill give them a week at most

[limber hazel]

how to unban account,idk why but after long time no login cz focus work and today wnt play again get banned #tech-support

[fickle yoke]

try to appeal by emailing customer support

[cerulean gorge]

how to recover my account?

lol

[carmine hedge]

3 weeks still waiting for customer support to reply

my life has never been worse

I require immediate response from them as well as an apology

its been more than half a month bro wth u doin

[quartz tangle]

I reinstalled the game and this still happen, why?

[cerulean hemlock]

Way to slow on the response thats for sure.

Step 5 was not in the e-mail i got.. going to try again with these instructions

[lime current]

Quick question what’s the name of the Chinese servers?

[silk osprey]

Hi reinstalled the game after a year and was logging into my yostar acct but couldn't find my acct in the server list.. Thought I was going mad but my I still have an email verification from yostar dating to 2020 but couldn't find my account.. please help thought the last login would do the trick but that only started the tutorial..

[silk osprey]

Ah problem fixed? whoever did something thank you !! Tried logging in again and found my account, it randomly showed up

[honest valve]

Hello. I had an account binded. It was my FB but my Facebook was disabled last July. I have a vague memory of making a yostar account and binding it but i'm too afraid to use it. Is there any way to retrieve the account? I still remeber my username and server but not the ID. Need help. I hate to start over again

[sinful yoke]

login on the left side with the YA

[honest valve]

Fixed. Thank you

[thick zephyr]

Guys, I don't know if I should ask this here, but I don't know any other channel to ask~I posted my dorm contest photo on the wrong account. Is there a button for me to delete my work on that account?(I sent an email asking Yostar to delete it, not sure if that helps...)
Link to my work: https://azurlane.yo-star.com/contest/watch?worksid=6164ffc5a43bc70d1fd02fb2

[cerulean gorge]

how can i recover my old account,i binded Facebook alr but it give me a new account,what should i do?

[sinful yoke]

change server @cerulean gorge

[cerulean gorge]

ok

thanks,its fixed

[daring lion]

Ano.. exsuce me...
How to unbid my fb account

Sorry, please need tutor

[abstract frigate]

you in the game right now?

[daring lion]

Yes...

But

[abstract frigate]

thats weird

[daring lion]

Any people says, ussualu must to email

Right???

[abstract frigate]

did you use the wrong fb account?

if that doesnt work i think emailing them would be a solution

[daring lion]

Because my old account has been hacked by hotmail

[sinful yoke]

contact customer support for them to unbind it for you, please state it was hacked as well

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

their email is above

[daring lion]

Ok thanks i will try

But today i must prepare work for night shift now

[long locust]

It seems you can't register for the dorm contest if the email you bind to your account has a plus sign in it

the validation in the submit button on the contest website doesn't accept plus signs in the email address

[carmine hedge]

I think this is the best place to send this

I think someone got into my account

My weekly quests have progressed I have a new secretary Washington which I don’t remember pulling at all

I had some gray rarity ships in my dock which are all gone

Also some new rare ships like Kent which I’ve never seen

I am very confused

Oh the equipment has changed as well

Oh wow

Someone bound their apple acc to my game

I can’t bind mine

My gems are gone

[gaunt gust]

my yostar account won't bind to bluestacks

help?

[gaunt gust]

i think you have to contact yostar about that

[blazing trail]

apple denied twice to remove the second double for the pass. I guess saying it's a bug and explaining what happened isn't good enough

Lesson learned: going to be a bit more weary about doing iap now in case of more purchase issues via bugs in any gacha.

[honest grail]

So I am having weird issues. I had an account that was bound, tried to log into BlueStacks and it's sending me through everything new like I've never had an account. Logged in on my phone no issues, any ideas?

^nvm I worked out

[solar slate]

anyone having problem with indefinite loading screen before login?

[near adder]

Yea I've had to contact CS about buying the party dress lucky pack because it double charged me

I fear it'll probably be too late by the time they can get back to me on what to do about the second charge.

[lavish mason]

So I recently updated to OxygenOS 11.1.1.1 and the game won't load. I just get a black screen when I boot up the game. I tried clearing cache, switch off phone and turning it on again but nothing works. Can anyone help?

[plain breach]

DocKaos1949 I got the same problem like you.

[true fjord]

How do I create a ticket? Ive been banned and I don’t even know why. I don’t use macros or glitches.

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

send them an email @true fjord

[brisk crescent]

Anyone know what is wrong and why a Hash file wouldn't load?

[woeful ridge]

same thing's happening with me

[brisk crescent]

Android user

[woeful ridge]

ios user and i've tried restarting it and resetting wifi

my friend is getting it as well

[brisk crescent]

Seen stuff on Reddit and seems even uninstalling doesn't work

But not sure

[compact garden]

Same here on Android, haven't checked BS yet

[delicate sequoia]

I thought th3 Hash Browns broke or something

[compact garden]

Ig just wait

[languid egret]

Maintenance still ongoing

[candid raptor]

Good to see im not the only one getting that. Guess we just wait

[languid egret]

So I’d wait until it’s done then it should be fixed

[sinful yoke]

please do not try to enter the game while maint is ongoing

thank you

[hollow snow]

Yea it's just the servering updating so files are a lil wonky so it'll say failed

[candid raptor]

I was just curious, its the first time such a screen pops up

[hollow snow]

As kawaakari said best to jus leave it till its done

[brisk crescent]

Oh yeah forgot it was Thursday

Time has become an illusion

[sinful yoke]

yes please wait for end of maint announcement through twitter or #game-news

[stable plover]

😢

[sinful yoke]

please do not try to enter the game during maint thank you

[stable plover]

Yes skk

[lament wigeon]

Where can I see the countdown?

[stable plover]

I think it’s just announced on Twitter

[lament wigeon]

I see

[sinful yoke]

main ends in 2 hours

[lament wigeon]

Ohhh okay thanks

[woeful nimbus]

Ohhh the maintenance hasn't ended?

Lol thank god i haven't tried to reinstall the game

[stable plover]

[minor ginkgo]

lol ok

[midnight fossil]

it'd be nice if it gave you a maintenance warning instead of that error

[short yoke]

Wow i think i only one get that's

Actually not

[sinful yoke]

you cannot access the maint message because you have to get through the loading screen

in which, you shouldnt be trying to open the game anyways

[carmine hedge]

Glad i came here and checked, having the same problem, thxs tech suport

[minor ginkgo]

checking preload

[sinful yoke]

a tweet is made for preload availability

[carmine hedge]

What is this

[sinful yoke]

maint

[carmine hedge]

Oh ic

[minor ginkgo]

which account

[sinful yoke]

we only have one twitter account and its AzurLane_EN you can also check #game-news

[minor ginkgo]

[low turret]

Hey guys
So I tried to launch Azur Lane, but it always says “Hash file check failed”
Even if I redownload the game, it still appears
What can I do ?

[brittle hedge]

Same thing is happening to me

[torn hedge]

I thing smthng wrong w my game :v

[woeful ridge]

oh wait i'm an idiot i apologize, there's still maintenance going on

[wicked bough]

Well the game is still maintenance,it is weird that the game give error this time instead of notice...

[low turret]

Exactly.
Usually, it says a maintenance message

[steep robin]

I tried to delete app and reinstall and the error is still popping up

[sinful yoke]

because you cannot reach the maint message

please do not try to enter the game during maint thank you

please wait for announcement in #game-news or on twitter for when you can attempt to login

[wicked bough]

I see....thx for the reply

[hearty crystal]

they are not translated ?

[uneven pine]

I have problem, when i login no sound at all, when i delete azur lane cache it still same

How to fix this

I want to hear my secretary voice

[minor ginkgo]

i thought i can do other pr after switcching to complete previous pr lmao

switched to Agir back bcs i doesnt have coins back then
oh well 24h it is

[dark inlet]

quick question, what do i do if i want to participate on the dorm contest, submitted it, but doesn't appear on the dorm page?

[vapid valley]

Question : is e-mail "Shipgirls Retire System Adjustment" have expiration date and need to be collected before "certain" date
or can stay in the Mail box unopened indefinitely ? :

[uneven igloo]

anyone getting unknown error -1 ?

[late flame]

see it in here
https://docs.google.com/spreadsheets/d/1CUdCW5QnJ0Qm4iSsET8HerXXx4YXSmQyaM1wSQt0ZKw/edit#gid=0

i really need help i try to login, it always stuck at checking update, i try to turn off wifi on my phone and use mobile data and it work but i switch back to wifi and it stop download file after that trying force stop and reinstall app but same problem keep appear

[clear heart]

I am trying to recover my account. Where do I go to give details?

[wicked bough]

I think you can message them in facebook,make sure you remember your UID or did you bind your account?

[glad kite]

Hello, why there is no response when i click the '2019' button in the hall of fame

[clear heart]

I did not bind my account and I may be able to find my old UID

[lavish mason]

I guess I'll have to mail tech support directly about this issue

[wicked bough]

Well if you can find your UID and contact them I think you still can recover your account

[cerulean hemlock]

@teck-support thank you guys so much. My account has been recovered through the long process i know is in place to keep others from stealing them. You guys are heros to the gamer world in my book. Thank you

@clear heart e-mail them. It might take a bit but its doable. Having the account UID, commander name, and level of the account they can start the process. It helps to have any receipts of in game purchases to prove it is yours. Older the recipt the better. Follow all instructions tech support emails you back with. Seems daunting but don't give up. And remember tech support is there to help not screw you over.

[drowsy depot]

anyone else got all new comics like this?

[vast quartz]

try restarting the game, it should be in english

[drowsy depot]

let me try, thanks

[drowsy depot]

they fixed it, i had to download files when i restarted

[vast quartz]

glad it worked

[icy plaza]

Is that 2019 tab a bug in the Hall of Fame? Are we supposed to be allowed to get other server's portraits? Or just the 3 for EN?

[misty crow]

What?
I don't get your question

Hall of fame is just... For the popularity poll

Those 3 won the poll last time

[knotty venture]

Anyone know what this means?

[chilly bramble]

Hash file check failed here too. Yaaay, we just had this LAST week

[languid elk]

I just got this as well lol

[brisk magnet]

Same

[tardy arch]

Same

[noble basin]

I’ve had that too just now

[brisk magnet]

What does it mean

[haughty plover]

Yeah same I am having the same “hash” issue

[tardy sapphire]

Getting hash file check failed?

[carmine hedge]

Same

[chilly bramble]

iOS, I'm guessing

[haughty plover]

Yep IOS

[tidal stirrup]

Same on both ios and android

[hearty belfry]

I have the issue with hash file as well

[swift loom]

I have problem with iOS too…

[brisk magnet]

How do we un hash

[hearty belfry]

Yes how do we fix said issue?

[brisk magnet]

Throw phone against wall 5 times

[chilly bramble]

Last time it had to be fixed by the devs

[toxic epoch]

Just got it too

[haughty plover]

I think it is not on us but on the devs/server

[urban ferry]

delete and redownload maybe?

[chilly bramble]

Don't do anything rash, just wait and do something else for now

NO

[low turret]

Doesn’t work

[urban ferry]

i got the same problem

[low turret]

Tried it

[brisk magnet]

Idk im just gonna try later

[chilly bramble]

Unless you've got your account linked, NEVER delete and redownload

[tidal stirrup]

We should ping support staff

[hearty belfry]

I have mine linked

[tidal stirrup]

This issue began to occur after tye 50mb update which was prolly supposed to fix the ability to vote on bismarck

[brave kraken]

i got the hash file noti

[chilly bramble]

Just sit tight.

[icy plaza]

Bismarck destroyed the game in her rage

[brave kraken]

lmao

[tidal stirrup]

I doubt reinstalling the game is going to help, so avoid doing that guys

[high cairn]

people have already reinstalled and it hasnt helped

[chilly bramble]

It sucks, but we just gotta chill and wait, the error is not on our end.

[vast quartz]

noted, it seems iOS is having problem updating
we are looking into it right now

[brave kraken]

i just closed the game

not really gonna try again

[tidal stirrup]

Ty, have a calm and relaxing day

[hearty belfry]

Thank ya

[chilly bramble]

I figured the devs would be on top of it, nice.

[tidal stirrup]

Azur Lane chad team > any other gacha

[weak bluff]

So why can’t I seem to get in?

[lucid inlet]

I too

[icy plaza]

The devs know about the problem and are working on it. Be patient Commanders (I know you want to vote for your waifu)

[chilly bramble]

If you're having Hash file errors, sit tight, devs are on it

[misty crow]

We don't need everyone reporting that you have the issue
Devs are aware of it
Be patient

[low turret]

Atago isn’t there

[brave kraken]

[wheat hearth]

[azure stratus]

I was panicking and then I came here to see devs are on it Thanks Devs

[hexed sinew]

Yeah I’m also getting the hash file check failed issue

[open otter]

Bluestacks on PC is working just FYI for those that have that option

[delicate ember]

[formal knoll]

ios always seems to have the hashfile error recently so lol ive learned to just wait it out now

[old lodge]

I’m getting the same thing too. Hash file check failed

[delicate ember]

Dang ios

[tough pasture]

Dang

[severe vale]

I am playing on mobile, every time I try to load up AL I keep getting Hash file check failed.

[chilly bramble]

Don't reinstall, it's not an issue with that

Just sit tight, Devs are on it

[severe vale]

Oh i see im not the only one with the problem

[hexed sinew]

Yeah check the pins. They know about it, they’re working on it

[severe vale]

Great

[brittle tapir]

This again?

[quiet finch]

Me too…

[chilly bramble]

Yep, this again. Devs are on it, don't worry.

[tough pasture]

Pain-poi…

[hearty belfry]

I never seen this happen before

I’ve played on IOS since 2019 (I think? Maybe I’ve swapped between android and it once but other than that) and this is my first time seeing it

[chilly bramble]

Something very similar happened a week or so ago

It didn't last long

[old lodge]

@chilly bramble Okay

[hearty belfry]

Ah that’s probably why

[cunning vigil]

I got the same issue

[winged garden]

Return of the hash file error

[hearty belfry]

It strikes with a vengeance

[carmine hedge]

?

[winged garden]

Who is hash file and why does he keep skipping work

[sage token]

Please tell me the Devs are fixing this?

[hearty belfry]

They are

[old lodge]

I wish I could give players some oil. I max out and I got more in mailbox

[icy sparrow]

That error only appears if you use IOS, I think

[frosty totem]

Why does this even happen tho? Especially again

[bold agate]

it also affected Android for a while but it seems like already fixed that part

[rapid cloud]

Yup, iOS problem

[fierce jasper]

Ffs iOS

Just work for once please

[faint bay]

Okay so the hash file issue isn’t just me

[frosty totem]

It's never just you

[fathom sand]

@Smol Awoo | Bringer of Hearts you're currently wishing for a miracle, not going to happen

[wide surge]

So we just need to wait ?

[fathom sand]

😆

[wide surge]

[fathom sand]

wait time

play some fgo

[wide surge]

Time to sleep

[ebon thicket]

Oh thank god I was about to ask about the hash file thing

[frosty totem]

Yes, just wait

[fathom sand]

sleeping is bad civ

[frosty totem]

Might as well just play better games

[wide surge]

I’ll play with you

[frosty totem]

[sullen jacinth]

I have a hash file check failure on my game, how do I fix it?

[fierce jasper]

Much like my wish for Ashigara to make it thru the qualifiers of the popularity contest

[chilly bramble]

Just hold on and wait for now, devs are on it.

[frosty totem]

By waiting until devs fixed it

[sullen jacinth]

Oh, thought it was my game, thx

[fathom sand]

Dude, now you're wishing for more then a miracle, chill bud

[real haven]

That won't take too long right?

[fathom sand]

😆

[exotic loom]

i was able to play earlier then took a nap then bam hash check fail

[chrome dock]

Pov: u reinstalled azur lane for nothing cause hash file dont fix itself until devs do a patch

[fathom sand]

Naah, normally it goes rather fast

[chrome dock]

[chilly bramble]

Impossible to say for sure, but likely not for long.

[drowsy depot]

wow...this just popped up

[jolly sorrel]

Guys what do i do with this?

[fathom sand]

It's not like I woke up today when maintenance started, because I was so hype forr this.

[fierce jasper]

Wait for the devs to fix the issue

[fathom sand]

Cookie chill :3

[sullen jacinth]

Oh god, now everyone is asking

[frosty totem]

You're one of them

[sullen jacinth]

Fair

[jolly sorrel]

Then… my commisions, dorms, lab, class, and guild will be pent up…?

[sullen jacinth]

Apologies

[chilly bramble]

It's an ongoing issue.

[fathom sand]

Problem is that Yostar did't go out with any info, checked twitter like 10x times already

[frosty totem]

Now gib apollogems

[fathom sand]

so understanable why people ask

[fierce jasper]

Kinda curious what causes this issue now

[slim forge]

I also have that hash file check error..

[torn gate]

Just want to report the hash file issue as well.

[fathom sand]

Welcome to the club Subzero

[sullen jacinth]

They know

[spice moth]

The game was working fine when maint was over

[obsidian ferry]

I am as well. Probably an IOS only issue again

[slow tinsel]

Anyone seeing this

[chilly bramble]

Devs are on the case.

[worldly pulsar]

This hash file is making me want to die

[trail drum]

I have the same problem

[potent niche]

Hello wut is this pls help

[azure stratus]

They’ll prob just give us extra oil don’t expect apologems

[slow tinsel]

Okay I’m not the only one carrying on

[slim forge]

As long as the devs already know it’s whatever

[chilly bramble]

If you are having a Hash File error, don't worry, Devs are working on it.

[hollow hare]

I think it’s iOS with hash file error

[misty crow]

/lockdown

[carmine hedge]

tech-support got locked down.

[misty crow]

Regarding the hash file check issue on iOS

The Devs are aware of it and are presently working on it
Please be patient for the fix

[vast quartz]

the iOS update problem should be resolved

[misty crow]

/lockdown

[carmine hedge]

tech-support lockdown got lifted.

[jolly sorrel]

https://tenor.com/view/gamer-gif-15594422

[drowsy depot]

anyone knows what this is about?

[vast quartz]

just the log mode being opened, just click hide to close it

[shadow orchid]

If i were to join a different server in azur lane, will i lose all my stuff?

[misty crow]

Progress is kept separately in each server

[dusty breach]

you star again in different server

[shadow orchid]

;-; oh

[drowsy depot]

cool, it freaked me out and thought my game was been hacked...lol

[misty crow]

You won't lose any progress on the og

[shadow orchid]

Aaaa

[misty crow]

But the new one will have no progress

[shadow orchid]

I need a guild in amagi

[severe vale]

Is hash error fixed yet

[misty crow]

Yes

[dusty mantle]

Thank you so much for the quick response devs! You guys are amazing and keep up the phenomenal work!

[bold agate]

yeah honestly props to the devs for fixing it rather quickly

[tulip yarrow]

Ikr

[vast quartz]

thank you for the support

[compact bronze]

today I got a "Hash error", and after reinstalling the game, all my progress (singed in with apple id) was deleted ... what can I do? I only have my old nickname and email

[tame hearth]

Came the Bismarck back

[flat flower]

I got the same problem

Did all the links to my account to now just take me to a new account

[hearty belfry]

Uh what happened to monty’s exp?

[carmine hedge]

you need to limit break her

[hearty belfry]

Oh- wait oops, I forgot she wasn’t 6 stars- sorry!

[carmine hedge]

np

[formal stream]

anyone know where i can play azur lane via browser ? i've played before but i forgot the website name
it's basically amdroid emulator, it can also cplay another game like arknight & fgo

[sage salmon]

I can't seem to be able to tap on bismarck in the hall of fame

doesn't work

[narrow marsh]

After 142 days, I finally got a reply from support. They told me "No, we can't help you" 😦

Well, the problem is bothering me so much I have pretty much quit. So whatever I guess.

[cerulean hemlock]

Did you send all the requested info?

[narrow marsh]

Yes.

[cerulean hemlock]

Ouch i feel for you. Never easy. Especially if you put money down on it

[narrow marsh]

🤕

[cerulean hemlock]

Ships can't be removed? Huh? Asking to have some ships taken from the account?

[narrow marsh]

Yeah, I asked them to remove some ships from my account.

[cerulean hemlock]

Why?

[narrow marsh]

My OCD makes me uncomfortable with playing when my dock is not sorted and orderly, with just the ships I want to keep.

I used to collect German ships, but then I missed out on one german ship, so the collection wasn't complete anymore, so I retired all my german ships, but there are 2 I am unable to retire.

[cerulean hemlock]

Let me guess z23 and prinz

[narrow marsh]

Don't remember which ship it was I missed out on.

Think it was one of the music event ones.

The ones I am trying to have deleted are Roon and Friedrich der Große.

[cerulean hemlock]

One of the Polaris ones? You do know they don't count toward their faction when powering up

[narrow marsh]

Powering up?

[sinful yoke]

PR and META cannot be deleted

[narrow marsh]

😦

[cerulean hemlock]

Ah... those.

[sinful yoke]

you do not need to contact support to be told that

[narrow marsh]

I know they can't be retired.

Why can't they be manually removed from my account.

[sinful yoke]

because they cannot be obtained again, therefore they cannot be removed

[narrow marsh]

Yes, I specified in the email that I don't care if I can never get them again.

I just want them gone from the account.

[sinful yoke]

that does not matter

[narrow marsh]

Your rules say it does not matter.

[cerulean hemlock]

Plenty of ones that can't be obtained again lol i haven't seen the "heart" collab ships come back around

[sinful yoke]

they will not be removed even from a CS standpoint, its not exactly their right to do so either

[narrow marsh]

Now that I have contacted, I know.

[cerulean hemlock]

Or the kazuni AI lol

[narrow marsh]

Yes, Kizuna AI hasn't been back, but it might be I guess.

But the Priority and Meta ships are 'quest' ships.

[cerulean hemlock]

That is true

[sinful yoke]

collab ships dont count towards any progress (other than campaign if you want to count that)
collabs are contractual eitherway

[cerulean hemlock]

Also true

[sinful yoke]

regardless, there is no technical issue here, so this can be moved to #al-general

[narrow marsh]

I will just quit the game then, I can't stand having those ships in my dock. Bye bye

[cerulean hemlock]

Start over

[sinful yoke]

please move to different channel to continue this

[cerulean hemlock]

You don't have to work on roon or grobe. And target only the ones you want

My apologies

[chilly kraken]

yo how do I get azur lane working on bluestacks 5? everytime i try launching AL it just stays at black screen xd https://oreokitten.codes/ilpb4CDU

[sharp shale]

from the title screen

hm?

[thorny hare]

So I’m having a problem getting my voting ballots and when l I do 12-4 and 8-1 the ballots or voting cards won’t come out is there a limit to how many voting cards you can have in a single day or it’s a bug to me ? Understand what I’m saying or no ??

[ruby elm]

Whoevers tech sopport im just puttin in a notify

I got a hash dump error and had to re install game

My whole account got wiped evan tho it was bound to facebook/ yoister

Yes i checked servers

Yes i went though the hoops

Got nothin

Have fun and bye

If you want details do my DMs cos iv had it

[carmine hedge]

I want to know what is the best flatfrom to playing Azur Lane

cause Nox Player load game so long

i think i have a problem

[sharp shale]

nox player and bluestacks are the most used but they need pretty beefy computers to run
ldplayer or mumu or memu tend to run better for low-end computers

[carmine hedge]

thanks

[brisk gulch]

why i can buy Shielffied when i m in EN server?

[misty crow]

It's a bug that's now a feature

She'll be here to stay

[granite hill]

i don't think the oil cap is working

i am still using 56 oil for 11-4 hard mobs

[abstract frigate]

hm is not affected

only normal maps have the oil cap

[granite hill]

oh

[teal sorrel]

I bought the azur lane 3rd anniversary box merch and they sent me the wrong version
How long does it take for the yostar store to usually reply?
I sent an email and it's been 24hrs.
Sorry if this is in the wrong section. Just wanted some advice.

[carmine grail]

Hi, i'm starting to think that my game is broken, it's more than half a year since i started 13-3. I unlocked more than 5 PR ships since then on this map, which is 15M exp, which is with roughly 7-8k exp for fight almost 2000 chances (but in reality it was even more, this is just what i'm sure of) to drop Dewey and still nothing... Is it possible that she just isn't in my drop pool? Should i reinstall the game or am i just THAT unlucky? 😦

[misty crow]

Around 3 business days
Please be patient

[misty crow]

You're just that unlucky

[carmine grail]

[vague crypt]

Anybody unable to use their Clear Assets button?

[undone isle]

May I ask? Why almost my half fleet suddenly dissapear? I just found out right now that they're dissapear, but around 5 hours ago they're still there. I think they dissapear even with equipment I put on them. Did anyone experience this too?

[misty crow]

could you restart the game

[chrome wasp]

For some reason, AL just keep on checking for updates when i use bluestack to play, still play normally on phone tho

[chrome wasp]

it was normal before the update

[undone isle]

Ah yes, it's comin back after I restart it, almost gave me a heart attack man

[frosty hamlet]

After the recent update it's says that I have been banned for no reason

[stable helm]

The game keeps closing the moment it enters the login screen after the update

[stable helm]

Reinstalling did nothinf

[clever iron]

This missions just disappeared on my upper screen after I finished grinding Azuma though I still haven't claimed the free 30 DR BPs yet. That i'm pretty sure so can somebody help me (Picture is not mine just used it as reference)

This one is mine however

[frosty hamlet]

I've been banned from the amagi server for no reason please fix this unbann me

[bright sail]

I get constant battle freezes/visual glitches (animation is frozen, battle proceeds normally). But sometimes battle freezes completely which forces me to restart game. I'm using MuMu Emulator - is there any fix?

[minor ginkgo]

why do my dorm furnitures keep missing after sortie lmao

[carmine grail]

This made my day

That timing though xD

[frosty hamlet]

Had anyone else been banned recently after the update

[minor ginkgo]

nvm solved

restart

[sullen breach]

Hey, I just purchased gems from yesterday and It just now charged me, I didn’t receive the gems though. What do I do from here?

[plucky venture]

My dorm submit is not on the list, is it only me?

[crisp tusk]

Hello I recently lost my account and was wondering if I could receive some assistance in recovering it

[light owl]

pretty sure you can do that from in game

wait

somewhere the have customer support

[crisp tusk]

@light owl thanks for the info

[light owl]

Did you find it?

[gentle spoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[jaunty tundra]

guys

i lost my yostar account

how can I unbind it

[sinful yoke]

do you no longer have access to your email?

[jaunty tundra]

yes

I can't access my email

[sinful yoke]

contact customer support to unbind

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[jaunty tundra]

ok thanks

[green ice]

Hi ever since yesterday I can't login to avrora server on my account I get stuck at the loading screen after "login successful". Reinstalling didn't help me. Tried on multiple devices tried VPN. I tried logging on to other servers and it worked I just can't login on my main. I have a video showing this problem. Ive been playing this since release this is the first time its ever happened.

[drifting skiff]

Hi i have the same prob so i desinstall the game and reload it but now my tweeter account bind doesn’t work

[tardy ledge]

I'm suffering from the stuck at "Checking for updates" issue again

do AL global servers have connection issues to SEA region atm?

[calm spade]

so i had to factory reset my laptop which had AL on it and now i have lost my account. is there any ways to recover it?

[coarse coral]

how to unbind yostar account D: i was trying to reconnect my old account in another device but i forgot my old account used facebook to bind and now i cant bind my old account with yostar account reeeee

[grim hound]

When do we get the 6 cubes from the dorm submission? Is it after the submission phase?

[frank bay]

It’s normally when voting starts I believe

[fast pendant]

Hello I've got some problems with New Jersey not appearing in the dock and MVP screen, I "repaired" the data, but nothing changed

[grim hound]

Thats after the submission phase ye? Just making sure i dont miss out on the rewards 😁

[sinful yoke]

yes

[green ice]

Update still doesnt work

[regal otter]

How does auto-search battery saver and fps reduction work? I turned them both on but it's actually raising my phone's brightness (from 0% to like 10%) during auto-search

[clever iron]

This missions just disappeared on my upper screen after I finished grinding Azuma though I still haven't claimed the free 30 DR BPs yet. That i'm pretty sure so can somebody help me (Picture is not mine just used it as reference)

This one is mine however

[naive merlin]

Hello can someone help me with logging in? i got rid of bluestacks 4 and downloaded bluestacks 5 but i cant remember how to log in to my actual account on azur lane

[inland shard]

Help pls, I cannot disconnect my twitter account, i deleted that account and i want to vinculate another account

[modern zephyr]

I am here for the same issue.

[dark inlet]

same

quick question, what do i do if i want to participate on the dorm contest, submitted it, but doesn't appear on the dorm page, but it has already passed 3 days?

hope that helps

[dark inlet]

Although I guess we can re submit it @modern zephyr @plucky venture

[calm spade]

how long does it take for the account recovery team to respond?

[dark inlet]

Idk

I suppose that in a short time

[chilly veldt]

anyone else has this problem? I beat the boss fleet but it still remains on this screen like I didn't. not frozen. can still move around and when I engage another fleet; it fixes itself.

[modern zephyr]

I tried, but It wouldn't let me because I already submitted a photo

[frosty hamlet]

Help my account is frozen I did not cheat

[light pivot]

guys, are each individual entry for dorm contest being checked manually or automatically?
how to know if someone's entry is rejected? is there any notification on email about that?
cause I've submitted an entry since 4 days ago and it hasn't appeared on the website until today

[hollow sorrel]

Redownloaded the app, twitter login taking forever, any issues?

[dark inlet]

Same problem

Although I guess we can only wait

As there was a lot of submits

[hollow sorrel]

Can’t login via twitter, day off from the game

[dark inlet]

1968 submits

[light pivot]

yeah, let's wait for our entries to be published

[dark inlet]

I don't know if that serious or in a sarcastic tone

But I guess that really the only thing we can do, or wait to one of the staff to tell us what to do.

[rare cove]

Hi, I have one problem with the dorm contest, i uploaded my dorm picture the 12 and I haven't received any email and also doesn't appear on the contest page

It is normal?

[sinful yoke]

its not instant it will take a few days there are many uploads

[light pivot]

cause one of my friend said that he passed the review at the same day as he submitted the entry

my friend said that he submitted his entry on 13th oct
and he got the email that his entry passed the review from staff at the same day, and got published at the same day too

meanwhile my entry was submitted on 12th oct and until today there's no notification if my entry is accepted or not

despite the web said I need to wait max 3 work days for the notification whether it's passed the review or not

[dark inlet]

Long story short we wait

[sinful yoke]

today isnt a work day

[light pivot]

ok, thanks for reminding me

[sand gust]

How to get Leona cult role?

[brave helm]

[patent comet]

who is the boss over tech support?🤔

i have a suggestion reguarding T1 Torpedoes....

[misty crow]

suggestions for the game belong in #game-feedback

[lunar heart]

I was muted for some reason in chat?

[unreal saddle]

Almost half of my ships are not available on my android emulator on pc (Mumu) compared to my iPad

First screen is my CVs on android, second on iPad

Does anyone know why this happens ?

[strange sun]

Is this a bug with the construction notification in chat?

I take that picture today

[chilly wren]

Normal. That means they did built the limited event ship but left the game before the construction finished

[burnt pollen]

so I want to get back into the game
my account is bound to an email
when I out the email in with the code

it takes me to the start of game tutorial

[solemn solstice]

I got game back and it says my email is paired to another device and i cant get it back i dont know what my uid is either

[near adder]

You've gotta figure out what server you were on. The server selection is available right after login.

[brazen mango]

Can't get to the teleport. Any ideas

[sinful yoke]

click the exit button

[sinful yoke]

did you login properly at the title screen? check pins for a more detailed step step on logging in

[burnt pollen]

I know I am on the right server

[sinful yoke]

press this

[marble egret]

Hi, I was wondering how to go about account recovery? I play NA, don’t have access to the previous device, and for some reason I’m not getting an email for verification on the Yostar login option.

[burnt pollen]

i have done that

shows no data

i am using the right email as i have the old emails from when i transfered accounts before

[marsh frigate]

Hey is Friedrich der Große supposed to have a fate sim? I now have her maxed at development level 30 and have 3 spare blueprints but no fate sim

Fate sim... Jebus I can't type

[abstract frigate]

not yet

[alpine sand]

After putting my ships in Lecture Hall, I was told that I had no proficiency. I've been building it up and it's been draining for over a week (proficiency XP goes up a bit, then back to zero), but the ships inside still aren't done and I cannot stop and remove them. Am I missing something stupid?

[abstract frigate]

the ships inside the lecture hall are all for cosmetic effect

you get xp books now

[alpine sand]

Oh, so the lecture hall doesn't really serve a purpose anymore then? I hadn't realized the XP books replaced the actual function.

[abstract frigate]

it just produces xp books now yeah

[alpine sand]

Got it -- thanks!

[frigid axle]

May I suggest that can you put a passcode for dissembling gears so that if accidentaly a rare/gold gear is included it will not be dissamble suddenly without warning tnx

[void grove]

So I need some help with how to properly sign in. Or rather, I need some help double checking what server and with what SSO implement my account is currently on. Do I ask that in this channel?

[sinful yoke]

this will helpyou after logging in

[void grove]

Ah…that’s both good news and bad news for me then, as none of the logins I’ve tried show that symbol.

[sinful yoke]

you must press the button

[west prism]

what i need to do with this problem 😦 i waiting 2 hour and I tried to reinstall and restart the PC but I can't fix it, that just stuck in there , what i can do for fix this ?

[sinful yoke]

try using a VPN

[west prism]

i need use vpn to what sever ?

[sinful yoke]

try US

I used to use softether too

[void grove]

I did, but it gives the "no data" on all server and all the SSO's I've used so far that I would expect. I have a few more options, but I might need an account restore.

:0, I found the SSO account that I used and the proper login.

So problem solved, yay. Thanks mate.

[west prism]

it work, thank you so much but i have need open VPN anytime i want play ?

[late quarry]

Idk why but my game crash and resets itself whenever i sortie

[fickle yoke]

Uninstall then reinstall, that worked for me

[indigo fractal]

My game keeps "Checking for update" it's been 3 days now, is it my internet problem?

[late flame]

i suggest using mobile data to pass "checking for updates" then switch back to wifi

[marsh light]

Excuse me?

[frank bay]

I don't see any issues

[outer herald]

He's probably wondering why a Muse ship is in the merit rewards probably

[marsh light]

Yos, in patch note nothing about it

I heard what in JP/CN server muse event add but not in global.

[hollow sorrel]

Any update on twitter login for iOS?

[brave pagoda]

Hello! I just started playing and it seems like beginner tutorial has bugged out. At first the achievement for upgrading gear didn’t register after doing it, and I guess tutorial was supposed to continue from there too. Now during stage 1-3 game showed me this notification and after I confirm it game goes to main menu. Checking the dorms doesn’t do anything. So I’m stuck not being able to progress in this mission.
I think this might be caused by changing from wifi to 4g network during the tutorial
upd: restarting the game fixed it, the tutorial continued

[wanton marten]

Please help.
I have a problems about The dorm contest.
I had posted my picture since 16/10 and checked for it in Search but I can't find it , at first I think it's need times to proceed so I waited till now 18/10 , I still can't find my picture while I'm Searching for it

I think it's was a bug or something so today I had tired to do another submit but it's not allowed, it's say I already did it

I have no Idea why can't I find my pic or known if it's in there.

[dark inlet]

Same problem

Need to wait for confirmation mail

Can take some time tho

Due to the amount of people who entered

[wanton marten]

I see, Have you get the mail yet ?

[dark inlet]

No

I submitted it since the 13th

[wanton marten]

Ohh is it that long ?

[dark inlet]

Can take from a day to three days

But then again, due to the amount of people who joined, some ppl might not get until later

[wanton marten]

I see, all I can do is wait then and yours are 5 days of waiting , it's so long man
I hope you will get your mail soon man and Thanks for answer

[dark inlet]

No problem

[jade bough]

Aight guys, can I ask here what is best emulator for AL on pc?

Asking here, because I don't really see any other channel that would be suitable for this question

And I would ask for best settings for AL if possible

[light pivot]

hope so, since the submission deadline is near

[light pivot]

same here

[light pivot]

nope, I've submitted since the 12th

[carmine hedge]

my fps drops to 10-30 when im in war archives> visitors dyed in red
is that normal?

[pulsar ridge]

bluestacks

[craggy zealot]

i cant find my submission when using filter to check

dorm2020, yes, i can find my submission

but dorm 2021, i cant find

i alr submit in 15/10 and check and i couldnt find my submission. today i resubmit again and still cant find.

[vast quartz]

hi can you send me your UID?

[craggy zealot]

My UID is 339266671 in Amagi Server

[vast quartz]

i checked and there was no submission with this UID
can you tell me your name and try submitting again?

[craggy zealot]

i submit by my twitter

in login screen, i set it ILLYA

[vast quartz]

i found it all good

it should appear in the website now

[craggy zealot]

oh ya, i see. my 15/10 submission is here.

after 4 days. Thank you.

[vast quartz]

no worries
there are just way too many submissions compare to last time
we are trying out best to get through everything

[void cargo]

I had to unistall azur lane bc the app wouldn't load but now whenever I put in my email in to get my account back it says error.

[dark inlet]

Nice on you my guy

Hope that everyone else gets their soon too

[rustic wolf]

Help

Cant play

Even restart

[sinful yoke]

try restarting your device and clearing AL cache

[rustic wolf]

Ok

[rustic wolf]

Still cant

Bro

Or i have to uninstall and install the game again

[sinful yoke]

try a VPN firstly

[rustic wolf]

Kk

Didnt work

[rustic wolf]

Bro

[wide chasm]

Uh I need help with my account. I just redownloaded Azur Lane and found out that all the progress I made was deleted. Is there a way to get my progress back? I unfortunately forgot my UID and commander level.

[errant glen]

have an issue where after completing a mission i get put into an extended loading time and it happens when i click on some stuff too. This usually happens when my internet is acting spotty but my internet is working fine this time and everything else too. Anyone know whats happening?

[quartz sigil]

does anyone know how to fix that error?, it started today literaly from nothing, it was fine yesterday and i even reinstalled the emulator already

[vast quartz]

might be an emulator problem, maybe try another emulator?

[quartz sigil]

yah,after posted it here, i did go into ldplayer discord, seems like something with amd gpus (a maybe on thise one)

but that was only for LDplayer 64bits on 32 still works

[vast quartz]

then probably is a LDplayer 64bits thing
cause i had another report of it not working on it suddenly today
but all other emulator + phone are fine

[quartz sigil]

installed the 32bits version to play it until 64 get fixed at least

[drifting plume]

help please, i got black screen after logos on all emulators since yesterday, my phone still fine

[gloomy wadi]

Game stuck at this screen after updating OS to Oxygen 11.1.1.1 (on OnePlus 6T)

Any suggestions/help is appreciated.!

[low gull]

change to 32 bit

[narrow ivy]

Anyone seen this error before?

[frank bay]

you've desynced, force close the game and log back in

[narrow ivy]

yeah i did, and it fixed

just never seen before

[drifting plume]

it's 32 bit emulator 😦

[ornate fox]

So uh

I'm having some problems with logging into my Azur Lane account on my new device

I even deleted and reinstalled the app and for whatever reason it keeps logging into the new account I made

And everytime I try logging in with Facebook (yes I have binded my old account) it just binds the new one to it

[granite river]

Password. I forgot it

[sinful yoke]

login to the right server

[sinful yoke]

what password? your 2FA?

[ornate fox]

I did

It's Washington

Everytime

[sinful yoke]

where are you logging in and where did you bind your account?

[granite river]

Secondary password

[sinful yoke]

contact customer support and they can reset it for you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

their email is above

[ornate fox]

On my new phone and I already said I binded my account to Facebook

[sinful yoke]

sorry, I'll be more specific

what screen are you logging in and what screen did you bind your account

[ornate fox]

Uhm

I binded my account when I made my first one

The 2nd one keeps binding itself when I try to login with Facebook

The opening screen btw

See when I try to press Facebook

It binds my new account to it for some reason

[sinful yoke]

im a little confused by your 2nd account and original account issue here is the 2nd screenshot the account you're trying to put on the new device or is it the account you accidentally(?) made

[ornate fox]

It's the one I accidentally made

[sinful yoke]

because straightforward, if you bound your original account properly in settings page, then login at the title screen on the new device, it will transfer everything over fine, so I dont know where you have gone wrong right now

[ornate fox]

Let's see

I'm not sure what happened either

The screens hot was taken on my new phone

[sinful yoke]

are you sure the server is on washington?

[ornate fox]

Yes

[sinful yoke]

you need to manually select washington

[astral stratus]

Okay I can't login to game, its says network error and my internet connection is working fine.

[sinful yoke]

it will default to Amagi on new install

100404 is generally connection issue like services being down or your isp being down etc so try restarting your router or using VPN

[ornate fox]

Yes I made sure it was Washington everytime

[sinful yoke]

is the facebook account name on the 2nd account and original account the same name?

[ornate fox]

Yes

Same Facebook profile

[sinful yoke]

press the Results Found button (strange I know) and it'll do a quick scan for you

[ornate fox]

Oh ok

That did not work

[ornate fox]

So my old account actually wasn't binded for some reason

I could have swore i did bind it when I made it

This is what comes up

Ah shit it worked

I got it

[astral stratus]

I don't know if my network or the game, it seems I cant download audio files.. it takes forever to download..

[gloomy wadi]

Game stopped working after an OS update, so had to reinstall the game. Now I can't seem to get my account back. My account was binded to Google Play.! (I had earlier uninstalled and reinstalled the game, and did not have problems greeting the account back)

I tried verifying my email, but that did not help.!

[cobalt canopy]

Can i reset my progess on a certain server?

[vast quartz]

please send us an email at [e-mail]
we can help you recover your account

[feral lion]

Help please. I'm not showing Amagi's skin in the shop and it not giving me the "buy" option when looking at it in the docks. I've cleared/repaired assets 3 times and still not there.

[ornate fox]

I'm having a similar problem actually

Le Malin's live 2d skin isn't showing up

This is what comes up when I try to repair assets

https://cdn.discordapp.com/attachments/791187031115956265/900449899252957224/Azur_Lane_2021-10-20-13-12-21.mp4

Shimakazes skin is working just fine though

[rigid holly]

Hello admins, long time ago i lost connection to my main account,and now i trying to connect but twitter said that my account is suspended,i remeber my login . i wanna play. plz help me to recover my main acc!:) or say me plz where I can find help

[dark inlet]

Got my confirmation mail for the dorm contest :D

[ornate fox]

Uhm

[void finch]

so, in the last update, all the sudden when I'm in battles it spams trying to get permission to change system settings, is that normal? it doesn't sound normal :3

[sharp shale]

you probably enabled battery saver mode, when turning on auto search it'll increase your screen's brightness to 50% of max, and to do that it needs access to system settings
just go to the in-game settings and disable battery saver mode, it only drains your battery @void finch

[void finch]

i super did not do that for sure 100%

o wait my bad, i missunderstood

[sinful yoke]

was like..thats only explanation

[void finch]

dude, thank you so much, was going out of my mind

[feral lion]

Still no response concerning Amagi's skin?

[shadow orchid]

“Server down”

Amagi server is down it says

[sinful yoke]

good, its in maint

it should be down

[vapid valley]

Hello, do You have estimated time when servers will be up and dunning ?

[paper chasm]

nice

nvm its fine i just relogged in through my binded account incase anyone else has the same problem

[harsh inlet]

That kaga bb thing

Why have kaga CV as image

[uneven sonnet]

The update broke my game... any workaround other than reinstalling it?

[harsh inlet]

Assets reaet?

[uneven sonnet]

It crashes right after login screen

[ornate fox]

So...

[jade panther]

Why isn't it working?

[ornate fox]

Still no response about Le Malin's listless lapis skin not showing up on my home screen

[lyric lodge]

You need 2 vouchers for a 120 point task. It says you "need 1 more")

[jade panther]

Oh, well that's quite annoying

Shame

Thanks for responding

[lyric lodge]

Did you do l2d repair in the options?

[vast quartz]

try repair assets in setting

[ornate fox]

Tried that

Multiple times

It does not work

[vast quartz]

then i would suggest binding your account and do a reinstall

[ornate fox]

Yeah...

I have my account binded already

Ig I'll try that later

Or... Could I try deleting the assets then re-downloading them

[ripe saffron]

I was able to log in just after maintenance but now I'm seeing this error. Clearing the cache and reinstalling the game did nothing to fix this. Has anyone seen this before?

[vast quartz]

what type of device are you using?

try restarting the game

[vivid goblet]

Teamviewer Computer software him help.

[ripe saffron]

Seems like the hash file check failed problem might have due to the public wifi network I was on; it's working fine now on another network

[raven parrot]

Not really sure if it's a bug or issue on my end. Clicking on this doesn't trigger rewards. I can end the research when I enter via Lab>Research Academy.

[feral lion]

Can I please get some help!? I still can't get Amagi's shin to show up in the shop so I can buy it. I have even deleted/reinstalled the game and all I get is this:

[ancient swift]

Im sorry since this morming after the update im having this issue
Does anyone kmow how to fix it?
I tried yo unsintall and install it again, but keep geyting this message

[vivid goblet]

Storage full android problem you think?

Phone memory always full android.

[ancient swift]

I purchased a new memory stick...
My phone stupidly use it as an expasion of its own memory... Instead of being 2 diferent memories
I had to format the memory stick and leave as another memory, after that it work perfect agane

[vivid goblet]

[crude zenith]

What are all the ways to restore an account? I had it connected to Facebook and I forgot if I backed it up to another service. But the Facebook got deleted. And I don't think I had my UID screenshotted or stored anywhere. But I know the Server, name, date I started playing, some of my secretaries, and some owned ships. I also have my purchase history. Currently I'm looking around to see if I have a screenshot of my UID. I might also try to log in on the device I created the account on if I have enough space on it.

[sinful yoke]

contact customer support to recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[crude zenith]

Ok thanks. I'll try that.

[viscid root]

Hey I just got a new device and am having issues loging in.

Do i need to play through the tutorial to log in first?

Or is there a way I can skip that?

[sharp shale]

log in through the title screen

[harsh inlet]

all the battles lie the same

[sharp shale]

you got flashbanged, just restart the app and it should fix itself

[harsh inlet]

its just white and i cant see where my shit is

[normal ocean]

Hi Perkele, has this issue been fixed by restarting the app?

If not, please contact us via [e-mail]

[vestal gate]

i need help for some reason the update is so slow or it just stops with any notice for a problem

idk if its an internet issue or something

like i can't even get past update 1/91

[normal ocean]

Hi saber, don't worry, there is no prob with the server, you could try to close the game and switch ur network connection between WIFI and DATA. Then, try again~

[vestal gate]

alright thx

[normal ocean]

Welcome

[autumn lintel]

Hey, so I have a stuck notification in the how-about-no chat. If that's still around, could I get temporary access to it to clear the notification?

[sinful yoke]

right click the server and mark as read should help @autumn lintel

[pallid shadow]

is there a way to unlink an apple id in game

im trying to link mine but it says third party does not match

[rough vapor]

I dont think that is possible

[sinful yoke]

you need to contact customer support in order to unbind it in the future

[radiant escarp]

is anyone face this situation?

all side covered by island that cant be entered

and i cant exit the map because its logger

😢

[calm rover]

Im having a problem where when I use my 2nd fleet in campain (9-4), it won't load the battle.

I was doing auto.

[vast quartz]

try assets repair in setting

[calm rover]

Didnt fix it

[fleet sentinel]

Anybody suck in a checking update loop?

Nvm, I fix it

[pallid shadow]

how do i contact support

do i just click the message icon in help

and wait

[calm rover]

I still have the problem

[vast quartz]

please bind your account and reinstall

[winged garden]

when I load in winter's crown from archives, there's a white box that appears during loading on the tiles where the sirens spawn in. not sure if this is a bug but it's been happening for a few days now

[vast quartz]

what stage are you in for winter's crown?

[winged garden]

B3

[broken ivy]

uhh ive been having hella desync issues with my emulator lately.. what should i do?

[silent lava]

I'm not sure if this belongs here but our guilds leader announced he's leaving from the game and never assigned an officer. Is there a way to take control of our guild instead of everyone having to move?

[calm rover]

Um did they already leave?

[pallid shadow]

how do i contact support
do i just click the message icon in help

[silent lava]

No he just announced that he was leaving and hasn't logged in since

[calm rover]

Well, You can leave the guild or try and get a Developer or adaim to make someone master.

But I think you will have to leave

[tame robin]

Hello, i cant access my account because my facebook account is locked. What should i do?

[uneven sonnet]

Hi, the game frequently asks me to allow "modify system settings" ever since last update. What does that do?

[autumn lintel]

It did. Thank you

[sharp shale]

@uneven sonnet you probably have battery saving mode enabled, go to the in-game settings and disable it and that should do the trick

[barren depot]

Is it possible to play Azur Lane on Emulators with Controler support or can the Controler Inputs lead to problems with security features? (something like it detecting the controls as a bot or the like)

[sharp shale]

it's possible, and controller inputs are allowed as long as it doesn't involve automation

[barren depot]

wonderful

[sharp shale]

@silent lava I believe you can take admiral position if the guild leader does not login after a set period of time

[wide goblet]

taking away the amagi tosa rate up without changing the banner graphic feels deceptive

[sharp shale]

it's like that for all archived events

but yea it can get confusing

[proper quail]

can't reset zone after clearing it

[sharp shale]

you already secured that zone, try changing it to explorable

[olive onyx]

3-4 is bugged for me the boss does not spawn

[sharp shale]

most likely due to a desync, just restart the app and it should fix itself

[sharp shale]

that skin was event limited, wait for its rerun on black friday

[lyric lodge]

Amagi's skin is still for sale till the 27th

[sharp shale]

ah, did amagi get archived on en

that is interesting

[sinful yoke]

yes

[signal sleet]

Hello i need help finding my old account

[sinful yoke]

did you bind it before?

[signal sleet]

Pretty sure to faceboook i guess

[sinful yoke]

login with facebook on the left side of the title screen

[signal sleet]

K

But i just get thrown into the intro

[sinful yoke]

what server do you play on

[signal sleet]

I think washington cause i was playing when the hyperdimension neptunia event was going on

[sinful yoke]

double check to make sure you’re logging into washington

[signal sleet]

Yeah i am but still intro

Hello?

Will a promise card pic help i married Noire on my profile i have a picture of the card

Also i changed phones if that helps as well

Just dm me

[pallid shadow]

does anyone know how to contact support

[signal sleet]

I would appreciate the help

[signal sleet]

Nvm found a old gmail that helped me

[sinful yoke]

what do you need them for?

[pallid shadow]

unlinking apple id