Hello i purchased the fairwinds pass and it went through, but the this was during the bug and i didnt receive the pass. Ive already purchased another pass but it has charged me twice now.
#tech-support
faint verge
shadow raft
quaint raven
I just don't have any other information than what they've already said, so can't say anything other than to wait for an announcement
icy plaza
This is such a pain because the twitter post implied that we should get refunded then buy again. But that was not the case and we should've just waited. Now I have to go through CS
quaint raven
Hello i purchased the fairwinds pass and it went through, but the this was durin...
You should first try refunding the duplicate purchase through google play/app store, if they don't help, email al.cs@yo-star.com for them to help with the refund.
quaint merlin
This is such a pain because the twitter post implied that we should get refunded...
The twitter post said to contact them through email. They would have followed up by asking for proof of purchase, user ID and server you play to confirm your claim. Afterwards your pass would be activated in game just like a lot of ppl in here. There was no mention/implication to buy a second one.
faint verge
You should first try refunding the duplicate purchase through google play/app st...
Ok thank youu
jade raven
I seem to be unable to farm urgent commissions. Might anyone know the cause?
icy plaza
The twitter post said to contact them through email. They would have followed up...
Yes there was "If you have previously purchased the Fair Wind Cruise Pass, contact us at al.cs@yo-star.com for a refund and compensation." That tells you to get a refund. How else would you get a second one after you refunded? You'd have to buy it. That's the implication
Otherwise the tweet would say "please wait if you already purchased the pass"
quaint merlin
Yes there was "If you have previously purchased the Fair Wind Cruise Pass, conta...
Did you contact them before buying a second one? or did you just pre empt the second purchase thinking a refund was coming?
I contacted them asking for a refund. They responded asking for details. After confirming the details they said to wait. Then 2 hours later my pass was activated.
noble monolith
Ye, same, I bought second time and got everything, after that I received email where written like "don't buy second time and wait"..
noble basin
I’m a little confused - the email says to restart the game to get the pass but I can’t find it??
quaint raven
I’m a little confused - the email says to restart the game to get the pass but I...
It's still being sent out to some people, it should appear soon, but may have to wait a little longer
If you still don't have the pass appear by tomorrow or a few hours or etc, just email them again then
noble basin
Aah alright, thank you!!!!!!!
quaint raven
And yeah that should be fine if you've made a refund request for one of the duplicate purchases, probably doesn't matter which one specifically is refunded either way, so should be correct
noble monolith
And yeah that should be fine if you've made a refund request for one of the dupl...
Okay, thank)
storm cove
Well the pass finally unlocked but in technical terms i still have't paid, the money is still just "reserved"
quaint raven
I assume that's for apple? Should just process as normal eventually then
storm cove
Well it's listed under "cover provision" and i really don't know what that means tbh
quaint raven
So... no compensation ? no refund, nothing?
The pass should be added to everyone's account that had an issue earlier now, or should be within a few hours. But they're still busy fixing the pass for some people's accounts, and it's like way outside normal working hours for them currently, just check #game-news later to see if they announce anything of the sort I guess
And if you made multiple purchases of the pass, you can still get the duplicate ones refunded
narrow sparrow
so I did request for a refund and it is showing in my recent payments as "refunded" but still haven't got anything, guess my bank is still processing that
quaint raven
If you have only bought the pass once but just hadn't received it yet, it should either already have been added to your account now, or should be added within the next few hours or so. Send another email to customer support if you still haven't received it tomorrow.
And if you made multiple purchases and need a refund for the duplicate ones, the customer support instructed players to ask for a refund through google/apple store first, and if they don't help, send another email to the AL customer support so they can instead help.
wheat bane
Q uestion :I buyd the pass and got the Points but not the items. Should i w8 or msg the support?
quaint merlin
Q uestion :I buyd the pass and got the Points but not the items. Should i w8 or ...
You unlocked the pass then. You have to do the missions to unlock the other rewards in the season pass.
quaint raven
Q uestion :I buyd the pass and got the Points but not the items. Should i w8 or ...
You should be able to go into the pass and press collect all to get some of the items up to level 16? And then the rest are from completing some fairly easy cumulative and weekly missions for the other points to complete the pass
wheat bane
Aaaah me stupid still thx for the help ^^'
spring ibex
If tomorrow I don't get the pass I give up
Let them take my $10, this first time I feel disappointed on yostar after play AL for 3 years
hidden ridge
did they not give out the 50k coin compensation yet? their note said next maintenance and that was last night
frank bay
next scheduled maintenance.
fluid dove
So... no compensation ? no refund, nothing?
asks us to contact them for compensation
literally no compensation
Why?
winter crane
Hi guys, what information should we add on the email? I am one of the persons that got the pass after reset, but its my first time contacting their support
fluid dove
UID
Server You play on
Your In Game Name
Copies of your purchase
Oh and commander level
winter crane
ty!
trail skiff
did they not give out the 50k coin compensation yet? their note said next mainte...
the 200gem/50k coins is next maint. that isn't supposed to happen yet
unreal yacht
Are the daily raids giving rewards properly now or are they still bugged?
drifting shoal
Oh uh....I can't use Google opinion rewards to get fair winds, can I?
delicate hare
If you have only bought the pass once but just hadn't received it yet, it should...
Can confirm this, just logged in and had the Pass added automatically. Thanks for the Work Guys 
craggy tide
Hello! I was wondering if payment charges are being delayed? Normally when I have been buying the trade licenses I get charged and notified immediately on my credit card's app. Today I renewed my trade license and bought the fair winds pass and haven't been charged/notified yet but still received the items in game. I just wanted to know if they were delayed because of all of the issues that occurred earlier or if this was a bug and I didn't get charged at all.
raven star
google still not replying :sadge:
narrow sparrow
yea, refunds take 3-5 days (if u pay by a credit card)
craggy tide
oh no the issue isn't refunding it's just that I haven't been charged at all for anything yet.
hard willow
then the payment hasn't gone through
median orbit
My apologies if this has been brought up many times already but should I contact my store first for a refund (for me it’s Apple) before contacting al cs?
hard willow
I mean you could wait for a bit longer to avoid double charge
median orbit
Oh wait it’s in pins, my bad lol
craggy tide
yeah I think I'll wait it out for a bit and see if I get charged before I reach out and email cs
craggy tide
oh i just renewed my trade license earlier today and it worked fine for me
carmine hedge
The trade licence on the picture above looks normal.
hazy pier
bought it , money taken and didnt receive nothing, already contacted support again, sweet jesus
never had this issue
coral summit
i bought the pass 3 times, and i went to google play to refund, but it would only let me refund one at a time, do i just wait for the first one to get processed before moving onto the next one?
indigo crane
uh so I emptied the 2nd fleet and rebuilt it but then I'm unable to adjust the roles
placid solar
so
just bought a gem pack and of course it had to be the biggest one
and i didnt got my gems while i can see my transaction on my google play account
sharp shale
uh so I emptied the 2nd fleet and rebuilt it but then I'm unable to adjust the r...
not a bug, you need a battleship in fleet 2
indigo crane
oh dang you're right, but I remember being able to ignore the specified slots before or that's just me
sinful yoke
as long as you have one in each vanguard and backline, you can ignore the others I believe
wise parcel
Anyone else have issues with the 2 gift boxes?
random crow
im not sure if this is where to ask but does noshiro have oath lines? i repaired my assets and everything but she doesnt seem to have any lines other than the original
tidal stirrup
so
just bought a gem pack ~~and of course it had to be the biggest one~~
and i d...
you need to either restart the game to see if its added back (often helps). if not, just contact the support
im actually curious. let's use the season pass issue as an example here. person purchases season pass three times, it is charged 3x but nothing is delivered into the game. would getting a refund from apple result in permanent ban of the account? (i know this is very weird thing to ask, but i have moved to iphone, however, ive left my old android device as a spare)
scenic raven
At this time CS has agreed to pursuing refunds through your App Store
It’s a different issue this time around. Not a chargeback because you made a user error or are unsatisfied
potent pecan
so if i get refunded through the app store, nothing bad will happen to my account?
tidal stirrup
Gotcha, so if anything happens to the purchase, its better to contact support first or just make purchases via my spare (android) ;p
potent pecan
i purchased 1 time, but still didnt get my pass yet, idk what to do 😢
tidal stirrup
i purchased 1 time, but still didnt get my pass yet, idk what to do 😢
e-mail support with your game uid and google play/app store receipt
potent pecan
i did earlier today and i got a reply, but still no pass added
i'll email tomorrow i think 😢
tidal stirrup
did email say anything about the pack like it being added to the game or refunded?
spring ibex
Still don't get my pass
sinful yoke
did you contact customer support as directed?
spring ibex
Yeah I email cs for second time with uid, lvl, name and server I play still don't get respond
sinful yoke
theyre human, please wait for response
if you send multiple emails, it will only make it a longer response time
spring ibex
I can't refund my money cuz I pay direct on mini market at my place so if I don't get my pass I give up
waxen spruce
Hello I have a problem with logging into AL on my new phone. I tired connect to facebook before starting the game so I could go straight into the game without playing the tutorial but I think it just binded the new account to my email and facebook. I have tried unbinding the new account but it does not let me. Is there any way I can get help with this situation here?
sinful yoke
are you logging into the right server?
spring ibex
Where server u play??
waxen spruce
Yes, Im pretty sure I am logging into the right server, my problem is that I have no clue how my old account stopped getting binded
spring ibex
Use your yostar or Twitter if u have
summer sequoia
Google was quick to refund my money (I was one of the people who double purchased the pass yesterday) Didn't even took half a day. For those who double purchased I suggest requesting a refund for the 2nd purchase you did on Google Play (use a pc, not your phone/android device). Just tell them that the pass is one-time purchase only and it was because of a bug that caused it
waxen spruce
I have tried both and unfortunately it has not worked because they both redirect me to the new account even though it clearly says my old account is still binded to my twitter and email
waxen spruce
yes
on my old phone it says its binded
but on the new one its not
makes no sense
sinful yoke
stay logged into AL on your phone, and try to enter on your new phone, it should kick you out of the server if its the correct account
it just sounds like you are logging into the wrong server, which can happen
so please double check your server on your original phone, then switch the server on the new phone to that one
waxen spruce
I will restart the game again and try again
thank you guys again for all the support
quaint merlin
I even restarted the game and fixed assets still like this
that looks like the debug sceen. it happens when you hold the right side of the screen while pinching the left side. pressing hide should close it for you.
spring ibex
When I was on debug screen I don't remember what I press but after restart the game I lost my game data and download 2.7gig again
gritty patrol
hello, want to know if azur lane cs is online on saturday? and what time they are online usually?
swift tusk
Did Fusou Meta is bug? because i dont see her in my dock!
quaint merlin
Fusou Meta is an Elite Meta, which means she's below your other elite ships and before your rare ships.
swift tusk
Oh thank you I was scared xD
fluid dove
So I have a tech question.
I was one of the individuals who bought the trade winds pass during the broken time, and it gave me all of the rewards minus the 300 gems.
I tried messgaing the support email, but got no response yet.
What do I do next?
quaint merlin
The 300 gems are part of the premium side of the pass. To get the rest you do the missions on the pass to get weekly points to level up the pass. This is how battle passes commonly are. 300 gems are split into 6 50gem rewards scattered throughout the pass
fluid dove
The 300 gems are part of the premium side of the pass. To get the rest you do th...
It showed 300 gems on the pass itself before purchasing.
Aren't you supposed to get those first and then unlock the others from the pass itself?
quaint merlin
When you unlock the pass, you get 1500 exp which is equal to 15 levels in the pass and the ability to get rewards from the premium side. The other rewards are unlockable in the pass including the yorktown skin, some t4 books, upgrade mats etc.
fluid dove
When you unlock the pass, you get 1500 exp which is equal to 15 levels in the pa...
I understand this.
What I was saying is that when you buy the pass, before you click buy, it did show 300 gems + a bunch of T4 Skillbooks and stuff.
I got all of those, but I did not receive those 300 gems...
quaint merlin
I understand this.
What I was saying is that when you buy the pass, before you ...
Those are what you can potentially gain from unlocking the battle pass. if you scroll through the early levels of the pass you have already unlocked you will see all of the items you got immediately when purchasing. You got 15 levels worth of rewards.
Even I got 100 gems from immediate purchase, as well as a bunch of other stuff. If I look though the future rewards, there are 4 more 50 gem rewards spread in the later parts of the pass.
fluid dove
I was misled then.
I was understanding that you got 300 gems now, and 300 by grinding the pass.
The description confuses me, wish I'd never bought this then.
quaint merlin
These are all the premium rewards you get from the pass once you unlock all levels. 300 gems in total if you get all rewards.
spring ibex
And I still don't get my pass after 14 hours of waiting and no respon from CS damn
gritty patrol
yes cs is really not repond anything now
karmic prism
Odd, I got a response, I would just ask for a refund from Google or Apple, whoever you go through and if you want buy a 2nd season pass
calm jasper
These are all the premium rewards you get from the pass once you unlock all leve...
You know, there's nothing much after 8k pts
Just have to add that in case somebody wanna grind this pts event
ocean valley
/techsupport
icy plaza
Also, the twitter explicitly mentioned compensation for the pass issue, but they didn't mention any in their mass email / didn't give anything out.
outer herald
15 hours damn and still don't get my pass
If you logged in and it didn't process the payment after the bug fix then you should send that issue to support that you didn't get the pass
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
outer herald
And make sure you send the copy of the payment process your UID and server you purchased it on
spring ibex
I send a email about my payment to cs my uid, in game name, my level and server where I play and after 15 hours waiting is no response at all
No pass, no response no nothing
First email I send they say the issues fixed plz restart the game
The second I email to cs no response at all
spring ibex
@carmine hedge thk u I contact the CS and I got my pass
After 18 hours waiting and 2 time send a email I got my pass
Now I can sleep
gritty patrol
I still didnt get the reply 😫
jovial mirage
Hello, a couple of hours ago I made a purchase. After which the purchase had to pend till now (it has finished), but I had not gotten what I had bought. Should I wait a while more, or contact support?
Wasn’t the cruise stuff by the way. Just the trade license
quaint raven
Hello, a couple of hours ago I made a purchase. After which the purchase had to ...
Send an email to support then yeah
opaque herald
i have bought Cruise pass two times. after receiving email from CS with "Fair Winds Cruise Pass is now fixed and you should be able to receive your purchase in the game after restarting it." i have restarted my game couple of times, waited a little and log in again, and Cruise pass was not active. so, after 20 min from receiving email i issued refund thought Google play for both passes. but, around 1 hour after email from CS Cruise pass got active(1500 points and all). i have send email to CS about it and asked what should i do about refunds for both passes. there was no answer from CS. but right now Google play have accepted both refund.
sooooo, what should i do?
placid solar
i you got a refund, try a gain, and if it doesnt work, email yostar about it
opaque herald
look, BOTH refunds accepted by google play and i have payed portion of cruise pass active
true skiff
I'm using my cellphone card to buy Cruise Pass but unfortunately my payment for Cruise Pass has been declined for almost 50 times
quaint raven
i have bought Cruise pass two times. after receiving email from CS with "Fair Wi...
The customer service is pretty busy at the moment, they should still respond later, you should be fine in the meantime while you wait for a response from them. If it has been a few days and they still haven't responded, you can email them again about it
tawny pilot
stray vine
John cena
split gull
Auto clear in operation siren again ignores hidden resource nodes. Yesterday after update it collected as it should but today it went back to ignoring them again.
lyric lodge
Are you sure it's not just the Promoted Pawns hidden loot spawn they overlooked?
split gull
wdym? I'm pretty positive it's that cl4+ that is in every map instance
carmine hedge
guys is it normal for customer support to ghost me after sending them proof of my email ownership?
jesus christ bro they responded to me and asked me for a picture to only ghost me and disappear
been waiting to unbind my yostar email for 3 days now
lmao
sinful yoke
theyre human, they dont respond instantly
carmine hedge
3 days?
holy
moly
that's
cool
guess ill wait for a week first before sending them a new ticket
sinful yoke
not to mention they have less staff on weekends, are incredibly busy after the cruise pass bug, and are also on holiday break resulting in a slower response time
carmine hedge
yes
so
how long do u say for me to wait
for them to respond
a week?
a month?
few days?
sinful yoke
if its not within the next 24 hours, about 1-2 business days
carmine hedge
welp then its long overdue
sinful yoke
when did you email them
carmine hedge
4 days have passed counting today
u want me to send in a new ticket?
or just wait
sinful yoke
business days, they ignore weekends
sinful yoke
send a reply to your own email to bump it back up if they dont respond in 2 days 
carmine hedge
sure
oh wait
they replied
after all the pictures of me proofing that the email is mines
they said
to do the process all over again
in the same email
reeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee
spring ibex
reeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee...
Try in game CS is more fast response
wraith oyster
i bought fair pass 3 time so why i received recompensation in google store only for ONE??
i should receive for two
spring ibex
i bought fair pass 3 time so why i received recompensation in google store only ...
Try email CS
wraith oyster
i was cheated again...
spring ibex
i was cheated again...
I mean in game u go to setting>help
There's a option if u buy pass more than one
plucky venture
Is it only me? Or everyone having same problem when buy gems?
misty crow
restart the game
jaunty violet
restart the game
ok
plucky venture
Ok it's work after restarting the game. Thank you
wraith oyster
i still dodn't received second refund after both yostar support and google app
golden wigeon
guys is it normal for customer support to ghost me after sending them proof of m...
um
they're out on break rn
It's a week long holiday in china
10/1 to 10/7 is a whole week off for Chinese people bc it's the CCP's birthday
vagrant socket
anyone has same problem?
carmine hedge
is this thing bugged?
i started the game again after a lot of months of not playing and this thing seems to be stuck
every time i enter it theres different characters in
even characters i dont have
frank bay
Lecture Hall was reworked.
frank bay
it's passive like the Canteen and Merchant now
gives items that go into your inventory when collected
you still need to gain the XP the same way as before
frank bay
same place you collect Canteen and Merchant
carmine hedge
oooh is it those gear things
ah i was wondering wtf those were
how do i use the xp i get
ruby dawn
has the pass issue been solved?
oak swift
how do i use the xp i get
Go to the dock and select the ship you want to level. There will be small 'boost exp' option above the level bar.
carmine hedge
ight thx
carmine hedge
Can I talk to tech support?
sinful yoke
whats your issue?
carmine hedge
I have obtained Fusou META, but I don’t want her yet. What should I do?
deft dew
Question is it possiable to have my data from one server but to another?
Like for example have all my ships and resources transferred from amagi to sandy.
carmine hedge
No
quaint raven
has the pass issue been solved?
For people that hadn't bought it before the emergency maint, yes it's safe to buy now, and most people that had issues should have already had their pass fixed now also
carmine hedge
dont ping the entire role 
crystal urchin
Sorry, just really stressed and tired
quaint raven
Have you emailed the customer support?
and yeah please don't ping the entire role for something like that
crystal urchin
I did, yeah, I was hoping someone here might be able to help
quaint raven
Did you get a response back from the CS asking for whatever info?
crystal urchin
nvm, I guess Outlook decided to flip me off
quaint raven
like the email went to spam or something?
crystal urchin
More like: I refuse to buy Office 365, so Outlook decided 'no email for you'
quaint raven
I didn't think o365 was needed to send emails, but yeah just use a different email to send it
sick cloak
does retiring ships gold return not scale with the level of the ship anymore?
or is it a bug?
because I tested to see the gold difference since they buffed the gold return on retiring ships but when i leveled the ship up, I was only getting the base gold value
TLDR; did they remove level scaling gold on retiring ships or is it a bug
proven ether
Is there a time limit as to when I can get a refund for the duplicate purchases on the pass? I can’t request a refund through Apple because the purchase is still pending and can’t get the purchase id for the same reason
outer herald
TLDR; did they remove level scaling gold on retiring ships or is it a bug
they removed the level scaling gold incase people burned the xp plans to retire a ship for more gold
sick cloak
ah dang.
I thought the twitter post only meant no more oil from retiring but you get more gold now. guess they left out on the scaling part being removed too.
pine turret
Hello everyone. I got a problem with Fair Wind Cruise Pass. I purchase first time before update to fix the bug. After that I purchase 1 more time. The dev already gave me instruction that I should refund the first time but google replied that it was unable to refund. Please help me out of this situation. Thank a bunch!
sinful yoke
please contact customer support and they will give you better instruction
(it was asked you contact them for a refund, not google)
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
sinful yoke
their email is above 
pine turret
Thank a bunch
dire kraken
Hello,
I've 2 question, I hope, I#m here right with this...
first is about the "Cruise Mission"-> "S.P. - Mission" -> "obtain a total of 100 weekly activity Points." when will a player get this points? I've all cruisemissions "week 1" done, but in "S.P."-Missions, still "O weekly points". is this a bug or what?
question 2 is about the "Fair Wind Cruise Pass"-bug-compensation, what mentioned in the Facebook Announcement about this bug.
the question is, when and in which form the compensation will come?
thx in advance for a answer
sharp crest
not tech support but im guessing for the first question is that if you previously collected your weekly mission points before the cruise pass implementation, it wont count those. but it will count next "week's" points, which begins monday 00:00
dire kraken
not tech support but im guessing for the first question is that if you previousl...
thx for the help. That at least that explains my first question.
Which department should I contact about the second question?
sour ether
is there a way on the Yostar/AzurLane website to search for account
coarse crane
Don't have monthly rewards, something wrong here
median orbit
In regards to the bug when purchasing the Cruise pass, what should I state for my reason in getting a refund for the excessive purchases I made when the bug was active? iOS if that makes any difference
sharp crest
Don't have monthly rewards, something wrong here
have you tried rebooting the game
sinful yoke
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
quaint raven
In regards to the bug when purchasing the Cruise pass, what should I state for m...
just put the reason as like "purchase was bugged, accidentally bought multiple before it was fixed" or something like that I guess
steady epoch
how can i disconnect my twitter account ? i forgot my password
quaint raven
how can i disconnect my twitter account ? i forgot my password
You'll just need to contact the customer support so they can disconnect it for you
steady epoch
ok thanks, and how can i change my yostar password ?
quaint raven
ok thanks, and how can i change my yostar password ?
Yostar account doesn't have a password I don't think? when you go to login with it, you just put in your email, and they send a code to the email you use to login with that bind
quaint raven
i'm asking that because someone has connected to my account
Are you talking about the popup that says like "Your account is already logged in"?
quaint raven
logged in an another device
Yeah, it happens when your previous session wasn't closed properly and you try logging in again, it most likely doesn't actually mean someone else is logged in
steady epoch
oh ok
thanks
flat spindle
Bugged dorm? Others players still in my dorm 
i check it he last online 4 hours ago
quaint raven
Bugged dorm? Others players still in my dorm <:WarZoom:771757087092244511> i ch...
It just shows they've visited your dorm recently, I don't think it only appears while they're visiting, not sure exactly how long it lasts. Also, would have been more suited for #bug-reports probably, for future reference
flat spindle
It just shows they've visited your dorm recently, I don't think it only appears ...
Hhmm okay, i report too in #bug-reports ? Or not
quaint raven
Hhmm okay, i report too in <#468804420801527810> ? Or not
Nah, I think it's not a bug, but intended to show they've visited recently, so won't need to post there also
flat spindle
Nah, I think it's not a bug, but intended to show they've visited recently, so w...
Hhmm, okay noted. Thank you
cerulean peak
help
sinful yoke
restart the app
next time state your issue, but I happened to read it in #al-general
sinful yoke
its just a desync, restart app/device should make them all reappear
molten sail
lyric lodge
No, they just screwed up that help text... please report it to @fair shell
rocky plinth
Hello, I have a problem to pay a pack gems, I pay but the game tell me that there was a problem so I haven't got gems. However the payment has been taken from my bank account. What should I do, someone can help me please ?
(sorry for my poor level in english)
rocky plinth
Hello, I have a problem to pay a pack gems, I pay but the game tell me that ther...
For information, I paid via appstore ant it tells me that the payment is waiting
unborn ember
Im having blackscreen after i update my oneplus 6T for android 11.
Try check the app storage permissions
mossy sable
is there some running bug with people unable to 'pay' for season pass?
When i try to purchase it, after clicking 'purchase' in Akashi's shop, the google overlay loads up, and then freezes entire game
mellow palm
Hello, I have a problem to pay a pack gems, I pay but the game tell me that ther...
I too have had this exact issue. Payment has been taken, no gems have appeared in my account and the app store says the payment is pending. What's the best course of action to get this resolved? as the help sections in Azur Lane themselves don't apear to have a appropriate category.
carmine hedge
I too have had this exact issue. Payment has been taken, no gems have appeared i...
If the appstore says the payment is pending, you have to wait until it disappears. After that, if the gems still don’t come send an email to cs and they will thr gems.
mellow palm
If the appstore says the payment is pending, you have to wait until it disappear...
I had a feeling this would be the case, oh well time to be patient I guess. Slightly annoying as I wanted to try and get Shimakaze of the event.
carmine hedge
Yeah, it is annoying when it happens
carmine hedge
Hello, I have a problem to pay a pack gems, I pay but the game tell me that ther...
If the appstore says the payment is pending, you have to wait until it disappears. After that, if the gems still don’t come send an email to cs and they will thr gems.
For reference, this was the email that I had received from cs when I had the same issue:
mellow palm
Seems like we have the same issue as you, and no point in emailing yet then, that and CS aren't in the office until the 7th anyway
near cape
Greetings, who should I contact in order to recover my lost account?
rocky plinth
If the appstore says the payment is pending, you have to wait until it disappear...
Thank you 😅
jolly portal
Hi, I have a class running in the lecture hall. But since the last update the "End class" button is missing. What to do?
sinful yoke
Seems like we have the same issue as you, and no point in emailing yet then, tha...
this not true, theyre still working
sinful yoke
Hi, I have a class running in the lecture hall. But since the last update the "E...
I dont know much about lecture hall or the new updated version, when did you put the ships in?
jolly portal
Right before the update...
Hang on, I'll post a screenshot
Normally there should be a "end class" button at the lower right. But now I only see the upgrade button.
mellow palm
this not true, theyre still working
fair enough I'll send a email once the payment is not pending.
near cape
@sinful yoke , greetings maybe You could help me. Do you know who is hould contact to recover my lost account? I got most of the informations that are requested but I don't know who I should contact
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
near cape
Thanks
sinful yoke
@jolly portal please do the same, yet you should have been prevented from adding a class before the updated, ya somehow did it 
mental narwhal
Hi all, Google gave me a reply saying they cannot refund the wind pass, so what do I do next?
jolly portal
Done
wintry comet
Hi all, Google gave me a reply saying they cannot refund the wind pass, so what ...
You should email CS if Google was not able to refund you
mental narwhal
Okie thanks
tidal stirrup
Got something weird. When I try to use the repair assets option (iphone 13), the scanning finds that 12,3mb of data needs to be downloaded, but the 'bar' progresses until 1% until notification to restart the game is displayed. After clicking on 'confirm', the game closes and after doing this scan again to make sure nothing needs 'fixing', the same amount to download 12,3mb is displayed again (it is like an endless loop). 🤔
quaint raven
Normally there should be a "end class" button at the lower right. But now I only...
The lecture hall was updated the other day, you don't need to put specific ships in anymore, nor take them out, since they're not actually in there, the ones that show are just there to look nice, they're randomly picked.
Now you just need to have exp in the lecture hall, and it will produce exp books at a certain rate, which you can use to boost a ship's exp at any time.
quaint raven
Got something weird. When I try to use the repair assets option (iphone 13), the...
Is there a specific issue that you're trying to fix by repairing assets?
jolly portal
The lecture hall was updated the other day, you don't need to put specific ships...
Oooh, so it's actually worth your time to upgrade the lecture hall now? Intresting. thank you!
jolly portal
And I should have read the patch notes -_-
tidal stirrup
Is there a specific issue that you're trying to fix by repairing assets?
no issues in particular 😅 it's my old habit from ever since ive started to play the game 3 years ago, i use that feature just in case after each update or as in this case, after installing on new device
carmine hedge
Is anyone having problems opening the game or is it just me? Doesn’t open whether I’m using the Wi-Fi or my mobile data
quaint raven
no issues in particular 😅 it's my old habit from ever since ive started to pla...
Ah, it's probably not really doing much then since it's just downloading the same thing each time, no need to continue trying it if there isn't actually any issue I guess
tidal stirrup
Ah, it's probably not really doing much then since it's just downloading the sam...
i figured as much 😁 well on android it doesnt download anything, just says no exception. well it's fine anyway, no issues whatsoever. 🍺
young compass
Try check the app storage permissions
I've check the permissions and its all set. I try to reinstall the game again.
proven jolt
I could use some help. I've recently lost the ability to access my account. The Twitter and the Facebook I had linked are gone to me, Twitter was suspended and the Facebook was hacked. I tried downloading that apk recovery thing they had but it doesn't install after you download it so I'm currently stuck waiting on support replies. Is there anything I can of or anything anyone else can help with? I've put 3 years into this game 😭 it's a massive part of me. Begging here 😅
dusk wave
is there still no way to get back unlinked accounts?
misty crow
is there still no way to get back unlinked accounts?
you need to contact customer support
misty crow
I could use some help. I've recently lost the ability to access my account. The ...
nothing else you can do
hasty flare
my notifications are still broken, do i really have to reinstall the game to fix it?
misty crow
is your phone on batt saver/al on sleep mode?
pastel spade
hasty flare
is your phone on batt saver/al on sleep mode?
nope
let me check if i have it on battery saver tho hold up
it's not
ornate walrus
hello, anyone getting an Unknown Error: -1 in the login screen?
misty crow
This normally only appears if you bind though
misty crow
let me check if i have it on battery saver tho hold up
Just to be 100% sure
You are using a phone right
ornate walrus
This normally only appears if you bind though
welp, im trying a reinstall. hopefuly AL recognises my google acct
if not
hasty flare
Just to be 100% sure
You are using a phone right
yup, i do remember having it on sleep a while back and the notifs worked for a while, but they got messed up on the NJ event i believe? has been broken ever since
hasty flare
saw some thread talking about notifications crashing the game, but i dunno how true this is or if it's fixed already 
hasty flare
guess i'll wait and see if they suddenly start working, if not then it's reinstall time
proven jolt
Managed to get the Twitter account I was binded to unsuspended but now I'm at a struggle to even get into the Twitter because I don't have access to the email. If the support unbinds my accounts for me, how would I then be able to get into said account or would that ultimately seal the fate of it?
sinful yoke
they bind it to something else for you that you provide
that you should have access to
proven jolt
Okay. I'm litterally surviving of hope that all will be okay 🙃 level 112, 3 years in
proven jolt
Thank you for the support and the words. They've helped ease the stress.
fast geyser
What are the chances of me recovering a Facebook account from 2019?... Stopped playing to play Arknights and now I'm back to nada
undone parcel
If you binded your acc to Facebook you should be fine
I started in 2019, quit for 6 months, and returned in early 2020, and I still had my acc.
fast geyser
Can't find anything 😦 I just checked all severs
fast geyser
Only the Facebook ID
I don't remember my AL uid I don't think I screenshot or recorded it
undone parcel
Acc name?
fast geyser
I'm searching my backup photos rn
God I wish I knew I play games with different aliases 😂
I just have purchase receipts
undone parcel
Email CS
fast geyser
Yep already did.
gentle spoke
might be a stupid question, but when you logged in, did you sign in with your facebook acc bind?
fast geyser
Yes
gentle spoke
welp.. good luck on recovering it 
cause you checked all servers, i assume you found nothing
fast geyser
Thanks yep
sinful yoke
you got the tutorial on all servers or did you just check the icons?
fast geyser
Man ios is a pain downing over and over again
At first I played through all the Washington sever tutorial
Cuz I though there was a recovery in settings
gentle spoke
you can press this to see the server data, there's a button there
gentle spoke
~~ also im assuming you did this yea? ~~ i know i asked before, but just double checking to make sure
undone parcel
So uhhh, I’m not sure if this is the place to ask but I won the 3k gem raffle, from the 3rd anni stream all the way back In september. #game-news message and I still haven’t received the gems in game and I already emailed cs about it, and they replied with “We still haven’t given it out yet” What should I do now 
fast geyser
Worst case scenario, do you think I can get credited the amount spent in game? Getting a fresh start won't be too bad just gonna have to grind, re-wed and retrofit... Rip skins tho.
spring void
another account binding question, basically, when I went to retrieve my account data on bluestacks I made the mistake of using the retrieve data in the load screen rather than the bind account in game, and now I can't seem to access my account. I already contacted CS but sadly I lack my UID which is well, important I would think, so would there be a way to undo the retrieval on my phone to access my other account back?
I don't remember if I bound it but I remember I did, yet when I try to see if I have a yostar account neither of my emails work. I also tried using FB which I thought I bound but I didn't apparently, and the same with Twitter
coral summit
do i still get compensation even if AL refunds my 2 extra BP purchases
long mason
Hello, could use some advice. This issue only started happening today. Every time I tap into my dock, I get kicked back out into the login screen? How should I go about it fixing this, it is a little annoying as I like to check in my dock very often :(
lyric lodge
Wait till your live2d is loaded fully
long mason
oooof that's mildly annoying, but thank you for the help, at least i know what's causing the issue.
wraith oyster
fuckers from yostar cheated me and send me only ONE compensation for fair winds cruise pass but i paid 3 times before i received it
fuck you yostar-robbers
bullshit support
sinful yoke
have you tried communicating that to them instead of cursing out our staff?
this isnt a vent channel, if you cant keep your language in check, we cant help you, just calm down
quaint raven
another account binding question, basically, when I went to retrieve my account ...
They can still recover the account without the UID, so just email them with as much info as you have, like server/in-game name etc, and they'll ask you for the info they need to verify, if you have like purchase receipts that makes it way easier, but otherwise they can still recover the account usually if you know enough about it, so still worth emailing them
spring void
Already emailed them and apparently o bound to Twitter which rings a bell
Sadly my twitter account is stupid and was compromised so I can’t use it to sign in, I’ve already asked to get my account unsuspended but who knows how long that will take
I’m just glad I have a bind
hollow stream
Can you help me to get the prize I forgot to take? I forgot to pick up the rewards from the weekly mission and I'm so angry right now.
misty crow
No we can't help you with that
hollow stream
ah really I thought it would be like an arknight who would return the PO for buying the wrong skin
misty crow
...that's an entirely different issue
hollow stream
what's different? is it because he has screenshots?
misty crow
we're comparing purchasable currency to weekly mission rewards
hollow stream
we're comparing purchasable currency to weekly mission rewards
wait I don't understand what is meant here
so basically I can not be helped because there is no evidence. ah I'm very sad about this but it's okay because it's my fault too
gentle spoke
Basically the weekly mission rewards are a free game feature whereas the arknights currency is one that the player purchases themselves.. and so you cant really compare the two.. pretty sure thats what ender meant?
hollow stream
ah I understand but there are many useful items. So sad. thanks
harsh brook
atomic scarab
Is the shop disabled for some countries? Even tho I despise throwing money at games, I wanted to buy the pass for once, yet it always throws an error
wooden orbit
Game keeps kicking me to the title screen and telling me the account is logged in on another device. I don't have another device open with the game. I'm worried
gentle spoke
Game keeps kicking me to the title screen and telling me the account is logged i...
That's usually something that happens when your previous session wasn't closed properly and you try logging in again. Not something to worry too much about
quasi matrix
So I bought the 2021 skin bundle yesterday and already got the pack in game but I haven’t been charged yet and I checked on Apple and it shows this: is it just taking time for Apple to process?
I just don’t want yostar to drop the banhammer thinking that I’m refusing to pay or something
near star
Cant login Facebook, any help?
hushed bear
Facebook is down there for anything that requires Facebook for logging in is also unavailable
near star
Is there an eta for it to be available again?
hushed bear
Not that I'm aware of sorry
carmine hedge
So I bought the 2021 skin bundle yesterday and already got the pack in game but ...
If it says it is pending, you have wait until it disappears. After that, if you still didn’t get the lucky box contact cs about it.
outer herald
Facebook itself is currently down by right now by the way, so make sure to also backup your game via Twitter and even the Yostar email too
stable river
best way to grind lvls for ships?
outer herald
best way to grind lvls for ships?
Try #gameplay-help for that
languid dune
hi, i heard that there is an option to get gems instead of get money back for double buy battle pass. Who should i ask about it? al.cs@yo-star.com didnt answer from yesterday
outer herald
Say could we get a post in #game-news about the Facebook issue, since it's currently nonexistent at this time
uneven steppe
X2, maybe next patch will be fixed
lusty hill
carmine hedge
Hello I need help getting my old account back
I factory resented my phone and redownload Azur Lane then it made me restarted my account and was wondering if I can get my old account back. I work hard on that account and really want to get it back if I can.
sinful yoke
did you bind your account? @carmine hedge
sinful yoke
login through your gmail at the title screen on the left
scenic raven
So I bought the 2021 skin bundle yesterday and already got the pack in game but ...
Apple tends to take time to process transactions. They’ve gotten better, usually within 24 hours. Used to take up to 5 days
carmine hedge
login through your gmail at the title screen on the left
I try that already and it didn't go through. I try it again and nothing happened then it just made a new account and i don't know what to do.
carmine hedge
login through your gmail at the title screen on the left
I remember putting my Gmail on my account and I look myself up and my account is still there.
sinful yoke
I remember putting my Gmail on my account and I look myself up and my account is...
press this button
carmine hedge
Ok
carmine hedge
press this button
It just show the new account it made by it self. The account that was made by it self is there and while on this new account, I look up myself and my old account is still up there.
I'm sorry if I'm a pain in your butt
sinful yoke
do you have your UID? @carmine hedge
carmine hedge
do you have your UID? <@456226577798135808>
I don't remember
sinful yoke
thats okay, but it seems like you didnt bind your account
luckily you can contact customer support and they can help you recover it
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
hushed marsh
I lost my account, and I send an email to al.cs@yo-star.com for helping me recover my account. Anyone knows how many days it take for support team to reply to you? It's been a day and I have't gotten my response except automatic replies.
inland ivy
I forgot my secondary password, I sent an email to support but haven't got a reply yet
sinful yoke
@inland ivy @inland ivy 1-2 business days
carmine hedge
thats okay, but it seems like you didnt bind your account
Where can I contact customer support. Can you send a link or a email where I can contact them and thank you so much. I was really scared to lost my account. I hope you have a great day 😁
sinful yoke
> If you experience a specific issue, such as a bug not encountered by others; a...
@carmine hedge this message I replied to
carmine hedge
<@456226577798135808> this message I replied to
Ok thank you
marsh light
Why App began request permission to write system setting? For what? And if I don't allowed it throw back to request setting.
rigid gust
Hello, i changed my facebook password and the azur lane app asked me to sign in again to reconnect my account does that mean that my azur lane account is no longer linked to my facebook if i change my password? Seemed kinda odd to me.
stuck crystal
how long does it take to get an answer usually? i sent an email yesterday because i got charged twice for the fair winds pass and google won't refund the second charge
terse prairie
Hi yostar, hi fellow commanders. So facebook went down today but i dodnt know that was a facebook bug so i reseted my phone from fabric because i thought it was a virus or something when i finished reseting my phone i discovered it was a facebook bug so i went to sleep waiting until its fixed. Now i went to log in azur lane with facebook after i finished downloading it but it was allways creating new acounts and i didnt know what to do so i thought after te tutorial i can log in the acount but it didnt for some reason my main acount is binded with the new acount? Can you guys please help me out. I was in washington server now im in amagi i know my dorm name. Also im really sorry for the bad english and have a nice day to all :)
quaint raven
Hi yostar, hi fellow commanders. So facebook went down today but i dodnt know th...
If you re-open the game, and click the server selector, and press the 'search' button, does it show anything there?
terse prairie
I didnt tried that i willcheck rn give me a minute
terse prairie
If you re-open the game, and click the server selector, and press the 'search' b...
Hi sorry for te wait when i click in amagi server apears to swap server on the left side of the screen
quaint raven
Hi sorry for te wait when i click in amagi server apears to swap server on the l...
I'm not sure what you mean do you have a screenshot?
terse prairie
I'm not sure what you mean <:ThinkZed:499452664619466762> do you have a screensh...
Its this right?
misty crow
@terse prairie just try logging into wash
terse prairie
Ill try
terse prairie
Really?
misty crow
Search will not work on a fresh phone
quaint raven
Ah
terse prairie
Search will not work on a fresh phone
Oh i rested my phone to a factory status does that change anything?
misty crow
It just won't show up that you have an account on wash
Assuming you logged in correctly
quaint raven
just that the search won't find the account he's saying, so just try logging into washington directly
misty crow
Search only detects what you've logged on with that phone
Hence why it only showed amagi
terse prairie
Omg it worked thak you I love you guys.
Sorry for the trouble i caused. Im a noob when it comes with techonology. Ill bind the acount right now with yostar save ty so much
terse prairie
Yes i tried bind before but it was on amagi ty so much
Oh it failed
Ill leave it for another day thank you so much now ill finally complete monarch research. Thank you and im really sorry for the trouble i was really scared
sinful yoke
binds save all servers , even if there is no data on one of them@terse prairie
soft summit
I have a 3 years old Azurlane account that is binded to Facebook, I delete the game few months ago and redownload it today but all my progress is gone, any fix?
sinful yoke
try logging into all servers, if you are met with tutorial, restart app and try a different one
soft summit
let me try
terse prairie
binds save all servers , even if there is no data on one of them<@!7796765285766...
Oh i see thats much better thank you once again
soft summit
binds save all servers , even if there is no data on one of them<@!7796765285766...
love you <3
marsh light
So if my question was skipped I'll repeat it: Why App began request permission to write system setting? For what? And if I don't allowed it throw back to request setting.
And that's happened when I launched auto-battle
oak swift
I too got the same request when I turned on 'Auto search battery saver' in the game settings. Turn it off and it will go away.
quaint raven
Yeah it's so the game can lower brightness / fps (on phones that support variable framerate) to save power if you have that option turned on. Just turn it off in the game settings yeah
oak swift
That thing needs access to system settings so that it can change the brightness level during auto
stuck crystal
2 days without an answer on my refund for the fair winds pass that got charged twice 
oak swift
Try relogging into one of your binds on the left side.
blazing spoke
Ok
Thank you very much, that was the issue, maybe caused by the Facebook's server issues
heady cairn
I can't enter the meta lab, it keeps on loading and i have good internet connection. This started happening ~2 days ago
odd urchin
empty plaza
Hey there, I was told by a fellow user that there is a potential way to get my account back after a year or 2 after losing it?
empty plaza
Yes I have
sinful yoke
do you have an idea of the server you played on?
empty plaza
Unfortunately I don't
sinful yoke
try logging in at the title screen on the left side withyour twitter, then try logging into every server
if you get greeted by the tutorial, restart the app and switch server
empty plaza
Alright, I'll write back with the results
gentle spoke
or check this 
sinful yoke
someone said above it only works if you previously logged in before, which would also apply to the my character icon
gentle spoke
oh? that seemed to work over multiple devices before
either or, whatever works 
sinful yoke
I could always reinstall and find out then 
lyric lodge
If it works that way, it voids its one use of existing 
sinful yoke
I also find theres a lot more user error when suggesting that button
which is hard to believe, you press one button..
lyric lodge
I think the biggest issue is its weird name. Who expects "results found" to be the search button
gentle spoke
I could always reinstall and find out then <:pepeHands:671797748978417665>
~~ im testing it now ~~ for research 
i'll be back with the results ~~ whenever downloading finishes... 2.3GB rip ~~
rose delta
anyway to recover account?
gentle spoke
was your account bound to anything?
rose delta
i dnt think so
gentle spoke
that's okay.. do you by any chance have any of your uid, commander level, in game name, server?
rose delta
dnt have uid but i do have everything else
gentle spoke
okay you can definitely work with that
rose delta
i also got receipts
rose delta
ok cool thanks
gentle spoke
I could always reinstall and find out then <:pepeHands:671797748978417665>
it works
cobalt ridge
Huh what happened to your bootiful pink colour Kawa
sinful yoke
Huh what happened to your bootiful pink colour Kawa
empty plaza
Alright, I'll write back with the results
Unfortunately, using my Twitter to backup my account hasn't occurred Unfortunately.
The game shows no save data for any server
sinful yoke
im about to sleep its 6am so I will leave you with this
contact customer support and provide details you can remember, any receipts, username, the han
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
sinful yoke
their email is above
empty plaza
Thanks, but I think it's time I throw in the towel.
Thanks again for your help, seriously.
clever chasm
Anyone able to buy gems? This message popped up. Never had this issue before. Also a US player thus the message makes no sense at all
jagged folio
Quick question, I changed my twitter password recently, does it matter much or do I have to rebind my account (It still shows as my account as connected to my twitter).
lusty hill
Anyone able to buy gems? This message popped up. Never had this issue before. ...
Mexico, and I also have the same error.
gentle spoke
Quick question, I changed my twitter password recently, does it matter much or d...
It doesn’t matter, you’ll still be bound. No need to do it again.
hollow drum
how facebook can be unlinked from my account if facebook account is blocked
frank bay
Bind another contact first and then contact support, iirc
gentle stone
hi, can i unbind my game from yostar account?
hollow drum
Bind another contact first and then contact support, iirc
thanks
jagged folio
It doesn’t matter, you’ll still be bound. No need to do it again.
Ok cool, Thanks
oak swift
hi, can i unbind my game from yostar account?
You can't unbind it yourself, you need to contact the customer support email for that.
gentle stone
You can't unbind it yourself, you need to contact the customer support email for...
does the in-game ALHELP able to remove the binds?
or i will have to drop them an actual email
oak swift
Send a mail to al.cs@yo-star.com and attach the screenshots of your in-game profile screen and the settings page that shows your bind to that mail. They will unbind it for you.
gentle stone
Send a mail to al.cs@yo-star.com and attach the screenshots of your in-game prof...
thank you
narrow sparrow
just curious, when will the players who bought bugged pass get compensation? mail only mentioned it will be given days later and only for ppl who purchased it before emergency maintenance.. (finally got all my refunds from multiple charged orders today, so, yea, just asking)
sinful yoke
that would have to be third party and im not sure play through VR is allowed
sinful yoke
just curious, when will the players who bought bugged pass get compensation? mai...
it takes 1-2 business days to get a reply from customer support, so anywhere from between then
halcyon onyx
I've been trying to transfer my IOS data to an Android device(I linked accounts and everything) but it keeps taking me to the tutorial and gives a a clean game. Any idea on how to resolve it?
halcyon onyx
I've been trying to transfer my IOS data to an Android device(I linked accounts ...
Nvm I got it.
carmine hedge
Do you guys know how to see if your twitter account has any bind accounts? Trying to bind my new account but I binded my last account to it, which I lost, so..
carmine hedge
Do you guys know how to see if your twitter account has any bind accounts? Tryin...
Nvm got it
tawdry plank
Hello, lost my account, was bind to facebook, even spent money on the game, is there any solutions ?
sage salmon
is it only my game that's crashing randomly when trying to access the dock?
doesn't happen all the time, only sometimes, can't really pinpoint what really causes it tho
tawdry plank
try repairing your files in settings
nothing shows up unfortunately
sinful yoke
do you have your UID?
tawdry plank
Sorry, my mistake, game automatically logged in another account that was not bound to my azur lane account, sorry for disturbing
@sinful yoke
thank you for your support
compact fjord
How i change the character in lecture hall?
sharp shale
you don't
it randomly rotates through ships
though it's cosmetic, so it doesn't affect your ship's levels or morale
hushed marsh
I sent an email to customer support yesterday and haven't had a reply yet. Usually how much time does it take for support team to reply to you?
sinful yoke
1-2 business days, keep in mind they are also on holiday until the 7th so responses can be especially longer
hushed marsh
Thank you. I thought if they were not in China so they won't have this holiday vacation
bright haven
Hello I was having trouble with my game. I have a One plus 6 which is an android device. My game wasn't loading after an update, so I uninstalled the game. upon reinstalling the game the phone informed me there was a problem and failed the download. can anyone help me with this?
quaint raven
Do you have enough space free to install it?
bright haven
yes
quaint raven
At what point did it say there was a problem downloading?
bright haven
the download got to 100% then a notification came up saying there was an error.
quaint raven
The download from the app store? or the download of the in-game files?
quaint raven
The play store suggests trying to clear the play store cache and data, and restarting the device
bright haven
im gonna try some of the common fixes they suggest to see if it is the store and not the game, which it probably is the store
im doing those now
quaint raven
yeah just try those first and see if it fixes it
bright haven
aye-aye
quaint raven
Otherwise if it still doesn't work, could try installing it from qooapp probably
bright haven
okay it worked on google play store. Thank you! 
gentle stone
Hi, I contacted yostar for account unbind and they replied that they had unbound the account, but when i logged in it still shows its binded
How long or usually when will it reflect its unbound?
slim reef
Is support away currently
unborn ember
try repair assets in settings
unborn ember
are you playing on emulator?
sinful yoke
restart your device
golden wigeon
will do
golden wigeon
restart your device
issue fixed
stuck crystal
When can I expect a reply about the fair winds pass that i got charged for twice? sent the email like 3 days ago
proven jolt
Coming back to say I got my account back. I can't thank the support enough for their help.
river cedar
Anyone else had an issue with the Port Eating Contest?
I'm on the final day but it refuses to give me the final ingredient to make Yuudachi's Retrofit item.
river cedar
Scratch that, just had to login to my mobile instead of the emulator instead.
sharp mulch
for fair winds issue that happened last week. customer service told me to contact google if i wanted a refund. wont that get my account banned? or will it be fine haha
tame cairn
any way to know account age?
reef pine
bought fair winds but didn't receive the pass, what should i do? any way to obtain the pass?
stuck crystal
bought fair winds but didn't receive the pass, what should i do? any way to obta...
send an email to support, don't buy it again, i did that and now i can't get a refund from google and haven't received an answer for 3 days from support
carmine hedge
Hi i'm sorry but idk where to ask, i'd like to recover my account it used to be binded to my twitter and i also have receipts from buying gems
sinful yoke
have you tried logging in with your bind?
carmine hedge
yeah doesn't work
well i've got it back, seems that i've been migrated to sandy lol ty !
raven jackal
golden epoch
slim reef
nice
narrow marsh
I did not get a reply yet 😦
gentle stone
can i change my second password?
near star
Figured out my Facebook that my account WAS linked to, but my profile isnt there, any fix?
simple mason
how long does it take for tech support to be checked by a real dev
They're all on forced vacation, so it might be a few days
eager monolith
hi, i got a problem
when i am using my phone's mobile data i can log into AL,
but at home when using my W-Lan, the game checks for updates, installs uptates but then at the title screen only loads and doesnt let me log in or connect to a server, this is now for a few days and i really dont know how to fix this.
i already reinstalled the game 2 times it still didnt work
does anybody know how to fix this?
ruby crow
any tech support on today?
sinful yoke
hi, i got a problem
when i am using my phone's mobile data i can log into AL,
bu...
try using a vpn
south hawk
I have a question guys. I've been working on 6-4 for Yuudachi and clearing mode isn't working. It still has escort fleets
lyric lodge
- Are you playing HARD?
- Is it on? (bottomright of the map select screen)
south hawk
- No
- Yes
lyric lodge
Well there you have it, 1) is a requirement. I believe someone mentioned a tooltip with wrong info, I guess it misled you too. They didn't report it though so I have no idea where exactly this false info is located.
south hawk
when you click the question mark next to the switch to it, it says normal mode.
But also I've played it where in normal mode only the boss node pops up
yes, when I was farming for akagi way back when on like 3-4 it stopped bringing up escorts
real veldt
Hello I am having trouble with activating the akashi mission. I think I may have triggered it to proc when I initially started the game and must have cancelled it. Now no matter how many taps to akashi it won't activate. Is there anything I can do?
oak swift
I don't think you can cancel it. Did you check the side missions tab to see if it's in there?
real veldt
Yup. I just restarted the game though and now it's showing. False alarm I guess carry on.
supple epoch
how do i delete audio files?
delicate burrow
hey there, i recently wanted to return to the game and am unsure of which method i used to connect to the game. i have my uid / username from old screenshots i have saved but nothing much else to go on. is there any way to find my lost acc?
sharp shale
contact customer support and they can help you retrieve your account for you @delicate burrow
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
delicate burrow
tysm! @sharp shale
i previously emailed cs@azurlane.net and they just got back to me. theyre safe correct?
vestal basalt
Is this game region locked? I mean.. available to all except JP or CN?
golden wigeon
try repair assets in settings
so, NJ is disappeared again
the l2d works, but she's gone everywhere else
grand agate
i need help
soft geyser
Hey guys I'm just wondering... how do you change characters in the Lecture Hall??? i can't find the button anywhere...
grand agate
i bought the 2020 and 2021 packs, right?
but none of the things in the packs showed up in my game
the gems, the random costume, nothing
like i checked my mail
do i have to wait for the 24-hour time window?
unborn ember
so, NJ is disappeared again
I think it's emulator problem. Reinstalling emulator should fix it but I had different problems though. The entire dock is missing, fixed when i reinstall bluestacks
median needle
do i have to wait for the 24-hour time window?
no they should have shown up in your mail when you bought it. if they didn't then you'll have to contact customer support so they can send the items to your account.
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
median needle
^ their email or how to contact them in-game. please make sure to do only 1 of these.
golden wigeon
I think it's emulator problem. Reinstalling emulator should fix it but I had dif...
not the whole dock
just NJ, for some reason
shima and shinano are fine
tried repair assets again, nothing changed
is the only option to reinstall emulator?
unborn ember
is the only option to reinstall emulator?
That's the only thing i can think of. Other than reinstall AL
median needle
could be corrupted files if you downloaded an update with mobile data. 
if repairing assets didn't work then reinstalling might be your only option.
make sure your account is bound to FB, twitter, or YAS (your email) before you reinstall
slim reef
Can i get help with payment issues why am i being charged like 40% extra
It shoukd be around 50 cad total
median needle
sadly there's nothing yostar can do about this. google is the one who handles currency conversions.
sharp crest
Hey guys I'm just wondering... how do you change characters in the Lecture Hall?...
since the update you cant choose which ships are in the lecture hall to gain exp cause now it just generates exp packs so the game just randomly chooses the ships that appear in the lecture hall, purely cosmetic
charred gorge
it appears i have a problem authorising through Twitter on my phone
charred gorge
that issue is still present?
median needle
if you're unable to bind your account with twitter, try binding it with FB or YAS (your email)
rotund dome
i need to contact customer service for bindding account
how i disconnect FB because my FB lost =((
quaint raven
how i disconnect FB because my FB lost =((
Yeah you'll need to contact the customer service for them to disconnect it for you
rotund dome
but how i can do it
sinful yoke
/support
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
sinful yoke
email them
rotund dome
ok i will try
charred gorge
if you're unable to bind your account with twitter, try binding it with FB or YA...
I tried binding it with YAS but it failed multiple times (and i dont have facebook)
median needle
are you trying to bind at the title screen or in the settings menu?
charred gorge
in the settings menu
charred gorge
Oh i said 1003033 or smth like that, but on fifth time it connected just now
median needle
ah ok. not sure what that error code means but glad it's bound now. 
keen tide
Infinity loading? Nice game)
hollow snow
yuudachi wont come even after 200 boss nodes?
gentle spoke
yuudachi wont come even after 200 boss nodes?
unfortunately support can't help with that 
since drop rates are all completely rng based.. good luck tho!!
hollow snow
unfortunately support can't help with that <:PortDoll:585585241142591535> since ...
thank you i hope i get her wish there was a pity system for it 
midnight fossil
stuck in infinite loading screen for an hour now what do
crude zenith
My account seems to be missing. I know I had it linked but I can't access it either due to facebook being dumb or not knowing if I linked it to a yostar account. XP
ruby crow
so has tech support returned yet? or are they still on vacation
placid idol
Infinity loading? Nice game)
Nice view tho
terse prairie
Hi one question how do I update the bind of yostar to get the save of the facebook bind? Do i need to bind it when im in the facebook bind?
gentle spoke
Hi one question how do I update the bind of yostar to get the save of the facebo...
are you trying to log in to your bound account or trying to bind your account?
terse prairie
Bind my acount because i bounded in the past but i binded wrongly. So im trying to bind again
sinful yoke
you need to bind it in settings
terse prairie
I tried but it says that "the third party is already bound with another UID..." so i thought that i need to uninstal and instal again but only bind when im already binded with facebook so it refreshes and transfers the save?
gentle spoke
I tried but it says that "the third party is already bound with another UID..." ...
you already bound your account to facebook, and now you want to access your saved account, yea?
terse prairie
Yeah like that but what i want to know is if its possible to transfer the save of facebook to the yostar save?
I dont trust facebook anymore ntgl
terse prairie
Oh so i have to uninstal te game? I didnt thought about that ill try it right now
gentle spoke
no not uninstall
terse prairie
?
terse prairie
I know that but when i try it, it says the the acount is already bounded with a third party
sinful yoke
thats the title screen
you must login at the title screen, the settings page is for binding
terse prairie
It logs but it goes to the tutorial? Should i swap servers again but in the yostar acount?
gentle spoke
its this
sinful yoke
they have very different UIs
if you're trying to connect a yostar account, it doesnt matter what server you login to to connect it, but you must login to the right server to access your main save file
since binds will save all of the servers for you, even if theres no account on it
terse prairie
Oh i see so it must be in a diferent server
near star
Figured out my Facebook that my account WAS linked to, but my profile isnt there, any fix?
terse prairie
Figured out my Facebook that my account WAS linked to, but my profile isnt there...
Try swap servers
sinful yoke
Figured out my Facebook that my account WAS linked to, but my profile isnt there...
are you logging into the right server?
sinful yoke
try logging into all servers and restart the app if you are greeted with the tutorial
near star
Tried that
sinful yoke
if you read the how to login guide in our pins, you'd see that the my character icon will not appear until logged into
near star
My acct is 100% gone somehow
sinful yoke
alternatively, press this very hidden button to do a quick scan
near star
Kk
near star
alternatively, press this very hidden button to do a quick scan
IT WORKED
sinful yoke
try logging into all servers and restart the app if you are greeted with the tut...
this would have also solved that, so
glad you ended up finding it regardless
terse prairie
Do the yostar bind has a diferent save? I think that it created a new save in amagi before i logued with facebook because facebook was down?
sinful yoke
if you bind at the title screen, it will overwrite any and all data logged in
if you bind in settings, it will connect itself with the other bind
terse prairie
I see but when i try it says like this: "the tird party is already bound with another UID..."
I think i have 2 saves?
sinful yoke
you are supposed to bind in settings so yes
you overwrote whatever was there previously
carmine hedge
If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at al.cs@yo-star.com or alternatively using in-game system at Settings > Help > Contact Us.
Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.
sinful yoke
they can merge the binds, just make sure totell them the information of the account and the email you used for the YAS etc
terse prairie
Oh its cool i mean now i got 2 acounts and with the merge theres the possibility of losing my main so im cool ty
You guys taught me a lot :0
Thank you for the other day once again and have a nice day
sinful yoke
there is no risk
but if it makes you feel better 
but at the same time, multiple binds is more safe than a third party single one
ruby crow
Oi tech support. Are you back?
raw gate
I keep experiencing some sort of game crashing situation, I want to ask if there are other people also experiencing this problem. If there is any way to fix this problem, it would be the best.
clever locust
median needle
try restarting the game. sometimes that happens. it's usually only a visual glitch.
slim reef
Anyway to refund skins i was reading in game help but i dont get it
Regreting life decisions
So i can someone provide me a simpler to umderstand way to do it
frank bay
So i can someone provide me a simpler to umderstand way to do it
Yostar does not provide refunds on any in-game purchases, sorry
willow karma
Does azur lane bind with google? Instead of yostar twitter and stuff
sinful yoke
no
quaint raven
Hi guys I need help getting back my account
Did you have your account bound to one of the facebook/twitter/yostar binds?
icy sparrow
sinful yoke
theres a lot of people in this discord using it to hijack people
night yew
Did you have your account bound to one of the facebook/twitter/yostar binds?
I did but my is not there any more
quaint raven
I did but my is not there any more
Did you check you were trying to join the correct server?
quaint raven
I did but my is not there any more
If you go to the server selector, and press the results found/ search button at the top, does it find an account on one of the servers?
Otherwise if it isn't just on one of the other servers, contact the customer support at al.cs@yo-star.com and they should be able to help
night yew
Ok thank you
sinful yoke
and please make sure you actually login first and foremost
you can login to your bind on the left side of the screen using those small buttons
sinful yoke
do you have your UID at all?
sinful yoke
you dont have to try every server, just press the button Tashcute mentioned, its more accurate
hot dune
when I first purchased gems in azur lane using smart communication, it worked well but now I will purchase again..it doesn't work anymore
void thorn
Getting the obvious question out of the way: Do you have enough money to make the purchase in the first place? Since the message seems to be implying that you don't.
vivid goblet
Please restart the game.
vestal basalt
when I first purchased gems in azur lane using smart communication, it worked we...
you have to take account the tax from your carrier too (and VAT from each country)
inland shell
Help
fickle yoke
Bruh just redownloaded Azur lane and a profile I’ve never seen before pops up anyone know what happend
sick cloak
Does anyone know how to fix the gear set overlapping bug on iOS.
I noticed when i searched message history of "gear set ios" in this discord that someone had this bug all the way back in 2019
sinful yoke
I think it has to do with the screen ratio of your device
sharp shale
definitely a screen ratio issue
sick cloak
yea can't seem to find my way around to change the screen ratio of my device.
I'm guessing the game can't detect that i'm running an older iOS device where it still has a big bezel around it cause it is optimized for the newer iOS devices without the bezels
sinful yoke
it looks like you are playing with an older ipad
vagrant nebula
is customer support down right now?
I've been trying to email customer support since yesterday and they havent replying back
vagrant nebula
oh I see
I thought they would like reply back, since back then when I emailed them they insta reply
maybe I got lucky at that time
lean folio
For some reason my daily missions haven't reset. Is there a way to fix this?
short path
For some reason my daily missions haven't reset. Is there a way to fix this?
reboot the game, the netcode sucks
lean folio
reboot the game, the netcode sucks
I tried that but still no luck
robust drum
Once i deleted my Account without linking,theres like no way back right?
frank bay
Accounts can’t really be deleted, so to speak
They can almost always be recovered by Customer Service as long as you have enough info
robust drum
Well,Problem is, i onlzy got screenshots of unboxing / marrying a ship and not of the actual MainScreen which kind of is a Problem
frank bay
If you remember your account name, roughly when you made the account and any other info Customer Service can usually get it back
hybrid sandal
try using ONLY your ship, go to battle, retreat
have you tried this?
final lodge
> try using ONLY your ship, go to battle, retreat
have you tried this?
increased by 1 xd
but still cant borrow 3
hybrid sandal
hmm, there might be some support in sub?
the way I see it, it's coz this will only save your fleet setup when you enter battle
final lodge
hmm, there might be some support in sub?
watch the end part of the records
there is only one submarine sup on the battle support, u-101 and ididnt even use her
hybrid sandal
hmm, no idea then, sorry
final lodge
kk np, u tried to help tho ty
final lodge
i just keep tryin tho... atleast ik hq always fix those bugs asap 
stoic crescent
my friend retro item are gone. Relog and still not there even he finish the mini game
abstract frigate
Check mail?
stoic crescent
btw, he said when its still B5 yuudachi can retrofited
so today update are rollback for this bug?
and he didnt get any email for rollback
abstract frigate
Did he check his ingame mail?
stoic crescent
Did he check his ingame mail?
ah thanks, before he relog he didnt get new mail
thanks for help, he get it rn
my friend just checkin email not mail ingame
wheeeze
paper canyon
hoary elk
Excuse me, I retrofitted my yuudachi but she came back to normal yuudachi somehow
Now I can't retrofit her again
misty crow
Excuse me, I retrofitted my yuudachi but she came back to normal yuudachi someho...
intended, because your ship isn't max limit broken
the patch reversed all the poi retrofits done without max limit break
hoary elk
intended, because your ship isn't max limit broken
Well, yes she wasn't max limit
So I can't retrofit her?
misty crow
What happened to my yuudachi retrofit?
If you retrofitted her before she was max-limit-broken, then this login reverted it.
(You weren't supposed to be able to do that in the first place, but a bug let you do it.)
What about my materials?
They're refunded to you, you just have to limit break her and then modernize her again.
What about the retro item?
They'll be in your mail
hoary elk
Well, yes, I felt strange why I can retrofit her while she's not max limit
Thx dev!
Keep yo gud work
simple mason
**What happened to my yuudachi retrofit?**
If you retrofitted her before she was...
My Yuudachi WASN'T reverted, even though she was retro'd before being MLB'd. Is there anything I can do?
misty crow
Did you try restarting your game
simple mason
Yes, I completely closed out the game and she's still broken
simple mason
That's what I'm being told, but the patch did nothing for me.
misty crow
I'll check with the staff when they come back
simple mason
After logging off for a while I was able to re-do the retrofit, so that seems to be the key
somber elbow
Is there any reason I wouldn't be getting auto reply from Customer Support?
muted gale
I’ve abandoned my Facebook account for personal reasons but I want to bind AL to Facebook for security. Will it show on Facebook that I’ve blinded the account? I’d prefer to leave my FB dead if possible.
hearty dock
I seem to be missing a LOT of cognitive chips. Used to have tens of thousands, I believe. Now I am down to around a thousand. I have awoken many ships but I don't see how I could have spent that many. Has anyone else encountered this?
abstract frigate
awakening a single SR from 100-120 uses 2200 cognitive chips. It only requires 5 100-120 SRs to drop your cognitive chip count by 11000
sinful yoke
I’ve abandoned my Facebook account for personal reasons but I want to bind AL to...
it will internally display youre bound to facebook between you and facebook, it would not show other people that you’re using your specific account to protect it, that would be pretty unsafe
muted gale
Ok. So only I’ll see it then.
sinful yoke
yep
hearty dock
awakening a single SR from 100-120 uses 2200 cognitive chips. It only requires 5...
Hmm... with this latest update and all the awakening... maybe I actually blew through all of them!?! Crazy. Thanks for the calculation @abstract frigate .
rigid lichen
how does auto search choose a fleet to fight with
i had 2 fleets
i set my first fleet in the first slit and second in the second
but i wanted my second fleet to kill the mobs
so i put it in the first fleet section
but when i start the battle
auto serach just choose the other fleet i dont want to use
k lemme rephrase that sounds kinda confusing
i got a mob fleet and a boss fleet, how can i make auto search use the mob fleet
abstract frigate
do you see the roles tab at the right before you enter the map?
you click on it then designate which fleet does what
abstract frigate
escort = mob
flagship = boss
trim gyro
So I want to scrap a gear but it’s ask me to type out a whole book. Is there a way for me to not have to do this?
sharp shale
not atm
outer jackal
No, it was there to protect SSR and UR equipment. Largely because many accidentally scrap precious equipment by mistake or in a fit of rage, only to regret later and complaint to YoStar.
Personally I rather have this than having a risk of scraping my hard earned equipment.
ashen dew
My Yuudachi retro item is gone. I retrofitted her at 5 stars because I saw it was available. Now the retrofit is gone, and its limited to 6 stars. what's bad is the retro item is gone along with my bulin
can anyone help me?
sinful yoke
check pins
ashen dew
oh thanks
lime crow
I want to ask. is it normal to get all of your R&D Completion Requirement to be "Nothing"? regardless the type of the Research?
I got this type of research from last night. is it bug? or not?
lyric lodge
Yes, only E and B have requirements
jaunty violet
idk it is bug or feature
