tech-support

[carmine hedge]

ios users stuck on the waiting game
android users gets to keep playing

[lavish timber]

Ok, that’s nice to hear

[round wagon]

Welp

Back grinding I guess

[swift loom]

Please help iOS users…

[round wagon]

i never touched an apple product on my whole life

[frank bay]

Stuff takes time my man

[brittle tapir]

Hey the longer it takes the larger the apologems

[winged garden]

I'm sure they're already aware

[lunar heart]

[frank bay]

#tech-support message

[upper gulch]

Oh yes I can wait all day

[lost lynx]

Welp this gonna ruin my record of trying to beat my last speed run on az 🐧

[icy plaza]

It's working again 🙏🎉

[lost lynx]

Its not for me tho

[white mantle]

How to report bug

[warm nacelle]

Anyone else have this?

[white mantle]

Me too

[round wagon]

Technically all iOS users

Experiencing that

[white mantle]

Oh god thought I was the only one

[frank bay]

working again on iOS for me, try force closing the app.

[lost lynx]

Wait its working now

[worn shuttle]

iOS works for me now

[lost lynx]

Reset it

[icy plaza]

It did that earlier and now I'm back in

[lost lynx]

Bruh no apologems

[worn shuttle]

Close your app and reopen it

[lost lynx]

[winged garden]

sasuga yostar

[round wagon]

Problem solved I guess

Lol

[swift loom]

It’s work now, thanks…

[white mantle]

Dude I just delete Azur lane thought it was only me

[lavish timber]

I litreally thought using my school’s WiFi somehow broke my game

Smh

[warm nacelle]

Wow talk about hotfix, it works now

[tender drum]

it works now!!

[dark inlet]

wait it already works?

[vast quartz]

the iOS update bug should be fixed by now, thank you for your patience

[vocal lotus]

Gracias 🙏

[rigid skiff]

Can't get in anymore

[wraith pilot]

Oh wow that was fast

Thx devs

[tough gulch]

Speedy

[dark inlet]

So i cant still get in, what do i do now?

[unborn ember]

Login using options on the side

[glossy sage]

Is Azuma's oath skin bugged?

[north coral]

Uhhhh what should i do? It won't load

[rigid skiff]

Tried logging in on Twitter first. Different error (Android)

[compact flume]

I tried to login via facebook after they uptdate and now i can't get into the Game

[lost onyx]

is there a way to fix the loading screen cropping? Im using an iphone 12 pro if that helps

[heady cairn]

I upgraded the lecture hall to lvl 11 and it used my coins, but it is still at lvl 10

[fallow remnant]

I just reinstalled and now I can’t log in with my binded account.

Brings me to newbie training even if I select correct server.

[dark inlet]

but how do i do that?

sorry im kinda dumb

[unborn ember]

the 3 options. twitter yostar, fb

[dark inlet]

huh

thx

may god bless you

[unborn ember]

no problem

[dull mantle]

Sweet it’s fixed thanks for the speedy fix

[median finch]

Um.. the daily rewards for the books is not dropping. Has anyone noticed?

Only coins but no books.

[unborn ember]

known bug

[median finch]

Ok ^-^

[unborn pecan]

[crude cove]

[carmine hedge]

Is it just me or there are only 3 voicelines for Azuma's wedding skin? That is REALLY, REALLY little for a Pr ship don't cha think?

Bug

[outer herald]

It's already known in #bug-reports

[shut fiber]

Uhhhhh

[oak swift]

Relogging into one of your binds on the left side of the screen fixes it I think

[fallow remnant]

Can’t sign in with my bind. Maybe I remember it incorrectly 😦

[sterile nebula]

Think the Juustagram image is missing

[winged garden]

yeah it's like that for me too

[muted gale]

Same

[signal plume]

Does uninstalling and reinstalling the game and redownloading the voice lines reduces the size of the app?, like rn the app is sitting at 8 gigabytes?

[sinful yoke]

yes

[mossy sluice]

Same for me. Juustagram image is missing

[sand mirage]

I Need some help

I accidentally purchased a class slot

Because the game bugged when i was trying to continue leveling Azuma's talents/skills

Is there any way i can get the 500 gems back

Do i Need to contact the support?

[sharp stump]

hi! I can't seem to find my old account despite:

1. trying twitter
2. trying my email with codes from yostar
3. trying my other email with codes from yostar
4. my account name is still taken on Amagi where I was playing (and I can find msgs from me on this discord about Amagi)

[icy plaza]

No it doesn't. I've tried.

[wide goblet]

meta boss requests for help are a little clunky. My friends don't see my request in their friend boss filter, and I can't send the friend request again.

[dusk island]

uhh henlos, i was wondering where i should go/who i should contact for help with account recovery ;-;

[sinful yoke]

did you bind your account originally? @dusk island

[dusk island]

yeah... it was binded to facebook but then my friend told me that support for using facebook was cut off due to scamming

[dusk island]

can i pm you about this?

[sinful yoke]

yes you can

[dusk island]

okie will send friend rq

[analog venture]

Anyone else notice that the Merchant didn't level up after upgrading from 10 to 11? The Canteen leveled up properly, not the the merchant for me

[analog venture]

Nevermind, it turned out a relog showed the new level correctly.

[proud mirage]

Anyone else getting this? Tried restarting, didn't work

[sinful yoke]

relog into your bind on the left side

[proud mirage]

Thank you

Managed to get in

[ivory ridge]

@sinful yoke Hey, can anyone help me with this? I'm trying to purchase gems but it keeps saying you can only use your Google play balance in your region, except I'm still in my region. I've purchased gems in the past and have never had this problem before.

[humble matrix]

https://tenor.com/view/noice-nice-click-gif-8843762

[upper iris]

I got this message after I purchased the Fair Winds thing and it charged me but I don't seem to have it

[icy plaza]

Got that too. It already took my money...

[delicate hare]

Same here

[slate quartz]

Same here

[icy plaza]

I tried buying it again but now it just says error. But yeah it charged me

[jovial moat]

same

[jade oracle]

same here, it also took my money

[rough vapor]

Rip

[vast quartz]

noted, looking into it right now

[sinful yoke]

[rough vapor]

Applied to me as well

[icy plaza]

:/ I guess they have to send it to our inbox after they fix this or something

[latent path]

i should've waited to buy lol

[ruby osprey]

happened to me as well

[manic shore]

Same here

[rough vapor]

Mood

[elder ginkgo]

Same, charged but no Fair pass to me

[upper iris]

[jovial moat]

yesterday someone from my guild mentioned they got gems after 10 mins so ill wait

[echo tinsel]

Also running into the pass-buying bug

[rocky goblet]

purchase takes longer it says

[obtuse patio]

Hi game double charged me for pass

What should i do

[hard willow]

Same, I didn't get the pass

[sinful yoke]

#known-bugs

[lavish oak]

oh you guys having it too? bought BP, money charged, no BP

[hard willow]

It says that it will take some time

[rough vapor]

@obtuse patio you got double charged? Rip

[unborn fern]

I got double charged too

[sinful yoke]

issue is known so please dont spam chat with same

[obtuse patio]

Should i send ticket for refund?

[hard willow]

Do we need to email them

[sinful yoke]

please wait

[civic scroll]

I've been charged twice, and I got the same message

[delicate hare]

Wait a bit and let Nozoka and co look into it like written above

[modest nova]

same

[sinful yoke]

staff will provide information on what to do when issue is fully investigated, for now remain calm and wait

[indigo kettle]

Guess I'm not the only one with issues with BP. Bought but haven't received it. No double charge thankfully

[worldly rune]

lol, so... it did happened

[modest nova]

i checked my banking app just to be sure, charge went through, money deducted, BP not unlocked

so for now i wait

[hard willow]

Yeah luckily no double charge for me it seems

At least I hope so

[graceful pier]

Add me to the list lol

[modest nova]

i smell

[still ivy]

Got double charged and no season pass. Am i the only one?

[cerulean grove]

So... can I ask a payment question here?

[sinful yoke]

the issue is known, please do not spam chat with "me too" and do not try to purchase the item multiple times
staff will provide information on what to do when issue is fully investigated, for now remain calm and wait

[calm jasper]

Oh man, i didn't get battle pass yet

Alright, thank you admin

[still ivy]

Thank you for the support

[sinful yoke]

typically, yes

[coral summit]

i did a oopsi, 2 are gonna get refunded right?

[noble basin]

Yall is the battle pass thing a big problem guys??? So it’s not just me that has it showing pending in their account but didn’t actually get it?

[sinful yoke]

try reading up

[calm jasper]

Short answer: yes

[rocky goblet]

well thing happened for me with dress box but google didn't take money for double after first purchase failed last week so guess we just need to wait for issue to resolve before trying to buy it again

[indigo kettle]

surely we shouldn't need to buy it again. having to go through the refund process is a big hassle

[viral hull]

bought battlepass, money deduced, no battlepass with error along the lines of "taking too long to confirm"

[rocky goblet]

read above

[torpid gull]

no you have the right of your purchase, they must fix this

[dark cape]

Yea same

[long drum]

I can't buy the pack

[still ivy]

I could do with a gem exchange for the second purchase mistake.

Or just keep it y'all deserve it lol

[sinful yoke]

#known-bugs and pins

[calm jasper]

Alright2, y'all chill

Just gonna wait till this get fixed

[carmine hedge]

Same. iOS device if it helps

[modest nova]

happens on android too

and emulators

[rancid kelp]

anyone else here buy the pass twice and is looking for a refund?

[modest nova]

read up bro

[rancid kelp]

ah shit lol

[long drum]

Using android

[rancid kelp]

well hopefully i can get my second 10 bucks back. we'll have to wait and see

[trail skiff]

People are wasting their money... why hasn't the server gone down until hotfix???

[cinder pulsar]

How do I get refund?

I got charged twice for the BP

[long drum]

They did say there will be a second maint and give 200 gems

[delicate hare]

[modest nova]

honestly, people who purchase again and again without checking their account have it coming

do your due diligence people

[cerulean grove]

Well. The question is about new "battle pass". I'm buying stuff in game in rubles, and I'm not sure this is not google problem, but anyways.
If I'm buying gems pack for 10$ - it's 690 rubles. But if I'm buying battle pass (for the same 10$) - it's 890 rubles. Can I find the explanation here?

[cinder pulsar]

Thank

[sinful yoke]

contact customer support regarding double charges, if you are just looking for a refund on a normal single purchase, please wait for the issue to be resolved before acting

[rancid kelp]

i was curious to see if it would double charge me.

[indigo kettle]

All I want is whatever fix they use doesn't require applying for a refund for those who didn't get double charged. I don't want to be subject to Google's whims, especially since my country's version of the playstore does it's best to hide the refund interface.

[brazen cradle]

yeah the conversion rate for this BP is weird

[nocturne hill]

As long as they refund us the money all good

[minor cedar]

i just buy 1time but didnt got it but it charge me i see payment

[icy sparrow]

stop buying the pass multiple times

[rancid kelp]

yeah i bought it twice so imma just wait and see what happens

[trail skiff]

No I did purchase A second time I'm so used to it that I looked away after hitting OK And then I noticed there was nothing purchased so I thought there was an error as the message appeared on the screen I didn't get a read it So I attempted to purchase again

[sinful yoke]

a mass refund seems unreasonable, expect the item in your mail instead

[long drum]

Kind of gave it away when I got second play point rewards for paying the second time

[modest nova]

i'm in Hungary, same issue here, there is a nice chunk of money slapped on top of the actual price

[trail skiff]

You can't get mass refund for a item that's a one time buy

What

[rancid kelp]

honestly if i just get sent 10 dollars worth of gems in the mail as comp id be fine

[torpid gull]

he meant mass refund for individual purchases. of course double charges will get refunded

[nocturne hill]

though tbh they should pull the battlepass off as an emergency right now

[sinful yoke]

please try to keep conversation to a minimum, this is not a discussion channel so please keep monitoring #game-news for more updates on the issue

[modest nova]

might wanna lock the channel then

[trail skiff]

Yeah no it's Tech Support and we're having Tech Support issues lol

[delicate hare]

They will find a good solution for it, regardless of single charged and not delivered or multiple charged and not delivered. Let the, investigate and find a good solution for everyone thats not flooding cs

[sinful yoke]

its not a spam channel :) @trail skiff

[jovial moat]

i think tech supp got the memo after the 10th person saying the same thing

[sinful yoke]

if your issue is out of the scope of the channel, you will be redirected elsewhere, your best case right now is to keep eye on #game-news for further information

[autumn lion]

so it seems everyone has the same issue ? i want to ask the email for payment issue (item no delivered even though payment is successfull) but we can do it here ?

[toxic wind]

Dumb question, if I end up getting 2 because of the double charge would I be able to just use the 2nd on the following season? Or nah?

[trail skiff]

Yeah Jokes aside I'm gonna head off and play another game for now best of luck fixing all this 😀

[autumn lion]

i havent tried the 2nd times, since the 1st time already failed then it must be some issue... avoid making another purchase atm i guess

[sinful yoke]

generally you can contact customer support, but because this is a major and widespread issue thats receiving immediate attention, please keep eye on #game-news regarding your issue @autumn lion

[smoky totem]

Whats going on with the bp, got an error when buying it?

[fluid dove]

Will my AL account get penalized for asking google to refund the pass for me?

[autumn lion]

yea dude everyone here has the same issue

[chilly rain]

Bought the pass twice (i tought i failed the first time) and like everyone else, no pass : )

[smoky totem]

wow

[sinful yoke]

you will only receive one, the double purchase will be addressed by staff soon

[misty crow]

/lockdown

[carmine hedge]

tech-support got locked down.

[sinful yoke]

please keep eye on #game-news for more on the issue, and refrain from taking action before the issue is addressed by staff
if you got charged twice, read above as it will be addressed as well

for now remain calm and know the issue is known and being investigated hastily
thank you for the support commanders

[misty crow]

"Refrain from taking action" includes asking for refunds and contacting customer support for now

The staff will explain how to go about rectifying these issues later

Thank you for your patience

Edit: The duration of the emergency maintenance to address the above issue is unknown

[misty crow]

If you have previously purchased the cruise pass, please contact customer support at [e-mail] for refund and compensation

Edit: Please send them your UID and your purchase receipts

Edit 2: If you're getting multiple emails, respond to just 1

Edit 3: If your email is getting bounced as spam (Chinese text), it's because they're being sent a lot of emails right now, please wait around 10 mins before sending again

[misty crow]

/lockdown

[carmine hedge]

tech-support lockdown got lifted.

[torpid gull]

getting replies in chinese from support email. i assume its overloaded email

[empty ferry]

I'm not even getting any reply

[misty crow]

Yep

[elder edge]

Same

[torpid gull]

they asked for receipt in image. i removed image and wrote order number instead, now i dont get chinese reply so maybe that works better

[carmine hedge]

I have an issue. I bought the fair wind cruise pass this morning at 9 am (CET) and it didn't activate in game. I have my receipt and my money has been withdrawn from my account.

[empty ferry]

are we supposed to contact google or our credit card company? I've never had this issue before from an in app purchase

[carmine hedge]

Ah ok just read above nvm

[elder edge]

Nah it's the game shenanigans

[misty crow]

^

Just contact cs

[sick cloak]

is it safe to buy the battle pass now?

[empty ferry]

will they take a week because of that chinese thing though?

[elder edge]

As long as I get a refund in time for me to buy it again, I don't mind waiting for a week

[sturdy basin]

ive sent my email through. looks like it got through. now to wait 🙂

[misty crow]

@sick cloak yes

[misty crow]

Might take longer to reply cos less staff, but they're still working

[sick cloak]

cool cool . thanks

[empty ferry]

I sure hope so, I'll keep trying to email them

[elder edge]

We're all eager to get our refund but better not swarm them with emails, probably wait a day then try again is more sensible thing to do right now

[torpid gull]

wouldnt that cause us to miss out on the benefits of having the pass during that time period

[elder edge]

Wait, what benefits?

[empty ferry]

that's what I'm thinking

[misty gyro]

I'm not sure if they add Pass directly to my account or not ... I didn't do duplicate purchases. Should I rebuy new one now 😦

[misty crow]

[torpid gull]

the extra quests. obviously we will still play the game without the pass. but people who bought after fix can get the extra benefits? maybe thats not how it works i dunno

[nocturne hill]

i mean we are missing out on the resources that we've earnt from the premium pass and have paid for it, hopefully get additional compensation.

[misty crow]

I will need to double check on this
But I believe you can still get the rewards you missed from the earlier levels if you buy it later

I will need to double check if this is true though

[trail cave]

how much is the cruise pass in USD

[sinful falcon]

10

[trail cave]

weird i could swear i saw a screenshot for like 10.49 or something
but thanks

[magic condor]

Is getting a refund and buying the cruise pass again the only option, or is it possible to just receive the cruise pass at a later date?

[elder edge]

Tax included perhaps

[empty ferry]

maybe if your area charges vat? I know some places in europe do that

[carmine hedge]

Has anyone gotten the pass yet?

[misty gyro]

Do we know if they're refunding or adding Pass directly to account for not duplicate purchases situation !? (Only purchase 1 time before maintenance but error)

[magic condor]

I don't mind waiting, to be honest

[nocturne hill]

id rather just have the cruise pass applied to my account and not refund it

[trail cave]

i mean im not located in the US and i just saw 1 random screenshot in #game-feedback mightve been something other than USD
it also was 9.99 for me

[still ivy]

I apologize for my lack of English but to contact Yostar because of the refund and compensation, do i have to visit the site or send them the UID and the receipt via email?

[misty gyro]

That's it

[empty ferry]

maybe sgd, or au$?

[misty crow]

Email

[still ivy]

Thank you for the help

[scenic raven]

The pass simply adds 1500 coins to your completion and unlocks the premium side. You can collect any Unobtained and unlocked rewards any time

[misty crow]

Then it should be fine to get it later

I can't purchase the pass myself so can't clarify first hand

[scenic raven]

Yeah it could be bought last second and it’ll just add 1500 coins worth of progress

[tidal stirrup]

oh i have purchased the pass before it was fixed. i had no issues with it, it got delivered correctly and the things i collected did not dissappear and were added correctly . should i contact the support if it is fine?

[scenic raven]

If it’s fine no need

[misty crow]

Well then let it be

[tidal stirrup]

okay lol, I'll observe for now if it's functional as should be then

wait servers were down for maintenance? xD i normally accessed the game during that period

(sorry, i slept for 3 hours so i cant think atm)

[carmine hedge]

Hmm, when I bought the pack it was removed from the store, yet I didn't receive anything, I don't have the option to purchase it again

[trail cave]

the support email just send me some stuff in chinese(or i assume it is).
is that intentional

[quiet finch]

Am i still need to e-mail contact the customer support even if my transaction is still in “pending” phase?

[misty crow]

Ok uh I got a response

Let me explain

As of now
If you were to purchase another pass after maint with no issue, they will refund the earlier pass that didn't get through

If you haven't it depends on what you want really

[tepid urchin]

i didnt even get it after purchase

[winged finch]

That's kinda vague

[chilly rain]

i double purshased it before maint

[elder edge]

Do forgive my for my narrow minded,
So in a sense, I need to purchase another pass for it to refund the first one?

[carmine hedge]

I can’t get it now, get the same error

[torpid gull]

i just want the pass. so i purchase it again now? despite having open ticket with support to refund first purchase

[misty crow]

Yeah they're not very clear with the second part aoi
They're still deciding a protocol on the second scenario

[tidal stirrup]

okay, i don't see it in the store after maintenance, so i guess im lucky there's no bug in my game

[carmine hedge]

i purchased only after maint, but it was removed from the store after that so I have no way to get it

[winged finch]

Well, most would suggest just give it right away, since it's kinda a pain to repurchase the same thing.

[fiery ice]

Hello! I paid for the battle pass, but nothing came to me. I took off 890 rubles, but there is no battlepass itself. Please fix the problem

[shadow raft]

sent my UID, screenshot receipt, server name, and a note to just give me the pass instead of refund to make things easy

[gilded cedar]

I only purchased it once before maintenance, I'd simply just want the pass and some extra gems as compensation for my trouble. My message is still pending though so and I have not heard anything back for an hour

[calm jasper]

Have you mailed it?

[sturdy basin]

gotta have patience. There would be alot of emails to go through

[fiery ice]

Yes

[calm jasper]

Then sit down and wait

[icy plaza]

Yeah I'm also waiting. I just bought the pass again and asked them for a refund for the first purchase (as directed on the Twitter notice)

[calm jasper]

We all are waiting too

[gilded cedar]

I'm just worried is all, I don't like getting stabbed in the back metaphorically and being at work is not helping nerves

[misty crow]

You don't have to
But you can and they'll do something else accordingly

[elder edge]

I have patience to spare, I only need the confirmation that the refund will get through

[elder edge]

Excellent, thank you kindly for elaborating

[gilded cedar]

I just want an assurance from staff that I am not being tricked

[trail cave]

the support sent me an email that says i was bounced by the anti spam after sending 2 emails total

[carmine hedge]

I haven't seen anyone with this issue it seems, I'm not even looking for a refund. I just want the pass lol, but I have no option to buy it

[misty crow]

They're coming up with other ways to rectify the issue for people like you

I don't know if they're rolling it out to other people yet

[gilded cedar]

I've been scammed before and I don't want it to happen again. I don't believe the devs would do it, but I don't know them personally

[round nova]

I feel the same

[gilded cedar]

Sorry to sound like negative Nancy, but this was not something I wanted to wake up to

[carmine hedge]

ok thank you for the info, that's some stress off, :p

[misty crow]

Sorry if I'm not replying to everyone it's kinda overwhelming for me too

[chilly rain]

New features.exe

[winged finch]

I believe they should just send the pass directly to the accounts if they have purchased it before the maintenance. As for those who already bought it, and then bought it again after the maint, then they should have an option for a refund. Players still have to provide uid and the receipt for it to happen though.

Just giving suggestion. Which… I shouldn't do here

[misty crow]

They're trying to see if they can do that

[nocturne hill]

yep agree

[gilded cedar]

I understand, this problem was unexpected and widespread. I simply just was hoping for a promise from someone besides a machine that action is being taken

[nocturne hill]

people who only paid once prob just want the pass applied to their account

[gilded cedar]

Mostly so I can work in peace

[chilly rain]

and for the Baka who double pushased it before maint?

[round nova]

yes i do

[elder edge]

Wholeheartedly agree, it would save time for so many people

[misty crow]

They're trying to make sure it actually works properly before rolling out to more players

[nocturne hill]

that doesnt sound good

[winged finch]

Anything that works for them, and for the players then. We'll wait

[misty crow]

Well so far it seems to work with some of the mods with these purchase issues

We'll let you know if there's any more updates

[winged finch]

Okie dokie.

[misty crow]

Well, no choice but email in that case

There's still no harm sending an email regardless
It'll take sometime to go through the backlog after all

[gilded cedar]

Can I be given an AS7 D as compensation /j

[summer sequoia]

Same. I double purchased it before the maint. I've already sent them the necessary details for a refund. I've also sent google a refund request for the second purchase thinking that the devs will only refund my 1st purchase. Is this ok to do?

[misty crow]

In that case you might want to (if you haven't) send an additional email in the same thread regarding this so they'll just send the pass straight

[summer sequoia]

Alright. Thanks for the advice!

[quaint merlin]

is the cruise pass safe to buy now? I bought mine earlier and it bugged, luckily cs got back to my email saying they're looking into it. My brother is hesitating whether to buy or wait because of that

[chilly rain]

idk i've the 2 receipt on my google account screenshot

[misty crow]

Yes it's safe to buy now
Although some people have been unable to purchase it afterwards

[trail cave]

the support sent me an email in chinese telling me my request was bounced by the spam filter and now doesnt respond anymore

[torpid gull]

i got the same when attaching image. so send order number/date etc iunstead of image maybe

[carmine hedge]

I keep getting the same error from before maintenance, but it’s not taking the money thankfully

[elder edge]

A reply just came in, they need my account information and receipt.
All in English so I guess I am in the safe zone yes?

[misty crow]

Yes

[elder edge]

Most excellent, thank you kindly again

[nocturne hill]

careful about the receipt, attaching any image seems to trigger their anti spam and emails get rejected

[empty trail]

My wife keeps trying to send her receipt, but the emails keep being bounced back because (I think) YoStar's email provider doesn't allow attachments

[chilly rain]

i got 2 automatic answers

[empty trail]

Yeah, I've just sent my information and order number & date - no screenshot

[quaint merlin]

that's weird, i sent a screenshot of the receipt from my online wallet and they got back in english asking for UID and server info.

[ripe echo]

almost 1,5 hours and still waiting

[empty trail]

Same, my wife got an automated mail asking for that info in English, and another automated mail when she sent the screenshot informing her (in Chinese) that it's bounced

I just got an email telling me to wait patiently.

We both have the same issue so I figure the same goes for her, we'll wait

[misty crow]

Please be patient
1.5 is very little

And they're dealing with a lot of emails

On a public holiday

When there's a lack of staff

[shadow raft]

yea arent they supposed to go on vacation xD

[calm jasper]

Well, still waiting

[misty gyro]

This should be okay

I attached image receipt on my 1st email tho

[empty trail]

yup same, but for me without image (just text)

[calm jasper]

Yeah same. But they still going thru the sea of emails before you

[scenic raven]

The image possibly just has a higher chance of triggering the filters

[quiet finch]

Ok now im trying to get my money back through apple support, because there’s no receipt and operation is still pending. Hope that’s gonna help, because azur lane support will not help and my money was already spent

[misty gyro]

Yeah. I don't have any complains. Yostar's so far so good to me for now. Really enjoy this publisher

[scenic raven]

The filters are being triggered naturally anyway. If you get bounced back, just give them some time

[elder edge]

That was my concern too
But so far I have not received the chinese email that indicates my response as spam, I guess it went through smoothly

[scenic raven]

It’s not advised to seek refunds from app stores

[fluid dove]

Why did this have to happen on a holiday...

[empty trail]

We tried three different ways of sending the image, to be fair - but all the information necessary is in the e-mail as far as I know. They'll probably get around to us eventually.

[scenic raven]

Just email customer support and sit patiently

[scenic raven]

Yeah, it’ll just take some time. Once things slow down and the filter isn’t choking

[quaint merlin]

I don't mind the wait. Customer Service is no joke. Dealing with people is hard.

[calm jasper]

Really, really. And especially when problems strikes on public holiday

:feelsbadman:

[scenic raven]

That’s why we just need to remain calm and give them time~

The first email may be by a bot but there’s a human there too.

[summer sequoia]

Why's that?

[verbal pulsar]

Yeah the bots are just so the human tech support folks dont get overloaded all at once

[scenic raven]

A lot of apps and games will ban/lock your account when you seek refunds of in app purchases through the App Store

Seeking a refund via the App Store may Infact lead to your AL account being suspended. I’m unsure how they would handle that for this issue, or if AL even does that, but it’s a common practice, and better safe than sorry

[glossy panther]

So will the purchase (Cruise Pass) fix its self automatically or do I have to put in a ticket?

[scenic raven]

We’re working on this at the moment. It’s suggested now to put in a ticket, and they’ll work with whatever they may decide on

[glossy panther]

Ok ty

[fluid dove]

No, it wont.

When I bought the pass, I received nothing, not even the starter items.

[plucky crow]

I sent a reply to the bot with my info along with the screenshot but haven't gotten a reply, it's been about an hour, should I assume it got into spam filter and send again?

[scenic raven]

If it hit the spam filter you’d get an automated response

No response means it wasn’t hit by the filter. Just give it some time

I’d say if you emailed, sent in info, and haven’t heard anything within 12+ hours, try again

[honest spruce]

So i wrote a mail for the compensation and my Question is will they give me the Pass or will they give me my Money back or a compensation and i do i have to buy the Pass myself again

[tepid urchin]

they give you 1 oil

[scenic raven]

Currently being worked on, figuring out how things may work best

[willow ridge]

I can't even start the refund process my email just failed to deliver?

[honest spruce]

Alright thx ❤️

[scenic raven]

Give it a few minutes and try again. Traffic has triggered the spam filters

[lofty void]

I got a reply....then I send the information...

[willow ridge]

can I wait a few hours, sleep and send it later that was my second attempt I sent one in that also failed

[lofty void]

I don't know if they see my reply

[scenic raven]

Yeah, that may be even better

[scenic raven]

If you weren’t rejected by the spam filter, it’s likely gotten through and is just awaiting interaction. Hold tight

[fluid dove]

I hope the compensation is worth it tbh...

I'm going to me pissed if it's a few cubes or some shit.

[tidal stirrup]

im actually curious, as i have overslept this bug situation. what did it do exactly?

[lofty void]

They said something with....UID name and they....befor I send the information...they said something it's being worked on since my first email contains the recipe

[elder ginkgo]

yeah, hard to stomach the fact that I still haven't got Yorktown skin today

[orchid knoll]

Haihai if a payment has been made, funds taken but package didn’t come through yet and is still visible in store what to do?

[scenic raven]

If the compensation isn’t to your liking when it comes in, #game-feedback is that direction. This isn’t the channel for it though.

[tidal stirrup]

contact support

[scenic raven]

Contact customer support as per #game-news

[hard willow]

If you want them to just fix the transaction instead of a refund then wut do you say in the mail

[fluid dove]

Not even about the skin.

99% of the shittest mobile games of all time always have their gatcha paywall super clean, like 150% uptime, if anything.

I'm not saying it was AL's fault, but when you mess with money, shouldn't it be extra, squeaky clean?

[tidal stirrup]

just say it lol

[scenic raven]

I’m unsure technically standing, but the gist is the pass would be bought and no items would be given. Then it could be bought again, which ate the payment but no items

[calm jasper]

That's about right

[scenic raven]

Just email them for now. They may be able to apply the items as you mentioned, but for now just put your name in the CS hat

[tidal stirrup]

i see, thanks a lot for the explanation 🙂

[lofty void]

Wait a minute....I send them a recipe of my second purchase of that pass....do I get the pass my the mailbox and the money get refund....just asking

[tidal stirrup]

geez, i feel sorry for the support team and mods. so much work to do now 😅

[scenic raven]

Currently unsure. Working with Nozo to figure out ways to deliver directly to the affected commanders

[elder ginkgo]

on a Holiday no less

[tidal stirrup]

that is the worst thing that can happen tbh

[elder ginkgo]

Yeah only thing we can do rn is to wait.
Also I leveled my pass today to 15 lmao, should have gotten the Yorktown skin if I got the pass. Will wait I guess

[tidal stirrup]

i have already completed this week's task excluding the S.P. tasks

let me look how far ive got, im lucky not to be affected by this bug 😅

okay, ive claimed 27 reward tiers so far

so 3 more until yorky skin

[scenic raven]

#al-general btw~

[tidal stirrup]

yes, sorry

[scenic raven]

No problems

[modest nova]

i sent in the mail to them got 3 seemingly automated replies

one of them says it's being processed, the other two ask for my account deets

which should i reply to? 😄

mind you i put in my details in the initial mail as well

[tidal stirrup]

just one and ask them to close other 2 mails lol. it'll just make things more messy to send multiple mails about it

[fluid dove]

How are you able to even send mails? I mean, I heard the filter just clogged everybody.

[scenic raven]

It’s hit or miss from what we’ve seen

I would say reply to whatever one came in most recently

Like, even by the second it was delivered

(Unless the process one doesn’t need a reply ofc)

[languid elk]

anyone got a reply or refund from hq yet?

[modest nova]

this is the most recent of the three

should i still reply?

[scenic raven]

In that case no

Just wait a moment for staff to reply. If there’s no reply in a large amount of time (idk like 12 hours?) then try to reply to another

[languid elk]

alright

[modest nova]

thanks a bunch

[sturdy basin]

i only had the one reply asking for the info and receipt and sent that away. il resend it after 12 so hours

[carmine hedge]

What a mess

[hard willow]

Not yet, I think they are still trying to figure out a way to compensate

[scenic raven]

They are. Just sit tight and make sure your emails send

[shrewd creek]

OK I putting this Question here.
Cruiser Pass and pack of 600 Gem Pack cost almost 10 dollars(9.99). When i wanna buy both of them i should pay the same value in my currency right? So why is that when I wanna buy Cruiser pass i need to pay more? diff is like half dollar or smtk . Its google conversion broken or what?

[winged finch]

It's Google's decision to set that price

[shrewd creek]

this things have the same market value wtf

[scenic raven]

Yeah, it’s set by Google and not really something they have control over sadly

[fluid dove]

If it makes you feel better, the $7.99 monthly pass is $12.99 USD for me for some reason :)

[scenic raven]

The answer I got was along the lines of the 600 gem pack was x price 3 years ago, but now the conversion is different

So the fair winds pass is actually $10, while your 600 gem pack is converted to less, if I understand correctly

[shrewd creek]

[scenic raven]

Like i said though, pricing conversions is out of their hands

[placid idol]

So I just realize what my problem is. I just topup some recently and as u can see in my Play store balance its has MYR 50.75. But when I try to purchase in game packs (Azurlane), the game didnt update my balance and stayed at MYR 0.75 which is the amount before I topup. Is there any solution for this? It only happens in AzurLane btw

[winged finch]

Depends on the currency exchange rate of each country, unfortunately

[shrewd creek]

So i see this like this new stuff (like new pass) have normal conversion but more popular stuff like gems have better conversion

[winged finch]

And in some country, they're also hit with VAT like mine

[scenic raven]

It’s not that it’s more popular, exactly

It’s that the rate used 3 years ago is lower than the rate used now

But they won’t change the price they set on the 3 year old items

[shrewd creek]

i think is more like oh you selling this more we will give you better conversion rates for this product

i know a bit about trading etc.

[scenic raven]

Also as clarification, if I don’t answer someone’s question, I actually don’t know much about tech support stuff. I’m just involved in this current issue. A more learned staff member will reply to you at a later time with a solid answer

[scenic raven]

Just stating what I was told. Conversion when the 600 gem pack was priced 3 years ago is lower than it is now

[shrewd creek]

ok ok get it shyny i get it

have good day all of you here

[shadow raft]

is it okay to touch the cruise mission content while waiting for customer service reply about my season pass. i just been doing operation siren for hours now

[scenic raven]

Ofcourse, perfectly fine to get to work now

[shadow raft]

no rollback or anything

[deft escarp]

I’m trying to buy the battle pass on iOS but it keeps saying ‘Your Purchase Could Not Be Completed’, and the game is giving the error code 200220. I’ve tried signing in and out multiple times and have tried a different device

[scenic raven]

Did you purchase one recently when it was bugged out?

[scenic raven]

Extremely unlikely.

[deft escarp]

No, the first time I tried to buy it was around 20 minutes ago

[scenic raven]

First off check to see if your balance is correct, that you don’t need to update informations, and reset your game

[deft escarp]

Thanks, I’ll try reinstalling the game

[scenic raven]

No no I don’t mean reinstall @deft escarp

Just close and reopen

Sorry if that was badly worded

[carmine hedge]

Hello guys

i've purchased the Cruise Pass but I did not get it tho

I have the reciept on me but I did not get it

[scenic raven]

Contact customer support and they’ll ask for your user ID, affected commanders server, and proof of purchase

[carmine hedge]

I did contact customer support. But I think they are too busy. Because they haven't responded to my message yet

[scenic raven]

Just wait for a reply for now, then

[calm rover]

For the proof of purchase can I use play store as proof I do I have to show the bank charge?

[scenic raven]

They are exceedingly busy

[carmine hedge]

Yeah I understand. But I'm worried about the purchase tho

[scenic raven]

Play store works. Screenshot the purchase on play store or grab the transaction ID

[scenic raven]

They’ll handle everything, so no need to worry. Just give them time to work on it

[carmine hedge]

I have the email of the playstore purchase reciept. That will work right?

[scenic raven]

I’ve heard people used the transaction ID to avoid pictures triggering the spam filter. But unsure if that’s enough

[calm rover]

So email [e-mail] will outlook work?

[scenic raven]

I’m not entirely sure. They’ll let you know if they need something different

[scenic raven]

Yes, any valid email service will work

[carmine hedge]

Does anybody have a problem with the purchase of the pass as well?

[winged finch]

A lot of people do

[carmine hedge]

Bro

The Pass is on my account

yey!

[winged finch]

And we're all waiting for them to work it out, so be patient

[hard willow]

If I got the bot’s auto respond message then it is good right

[winged finch]

Depends on what it says

[carmine hedge]

Ow yes!

[hard willow]

It is this “Sorry to keep you waiting, your problem is being processed, please be patient and our staff will reply to you soon.”

Well it seems like auto respond to me at least

[carmine hedge]

It seems my problem is solved! I hope all of you guys will get the pass sooner or later!

[scenic raven]

Yeah that auto response is fine

[winged finch]

Yeah, you should be fine

[scenic raven]

The big Chinese one is the spam filter choking

[tribal shell]

@carmine hedge Did you get an e-mail informing you that your problem have been solved or the pass just appeared in your game?

[quaint merlin]

Oh hey, while looking at my cruise missions, the pass upgraded just now. around 2 hours after sending my email.

[carmine hedge]

Nah bro

It just automatically add on the account

I wonder why tho

[tribal shell]

okay then, thanks ~

[fervent pulsar]

My pass was activated just now, no update email yet.

[marble lynx]

same

[hard willow]

Does it come through the ingame mail or it just happens automatically

[ripe echo]

Same! ❤️

Hallelujah

[scenic raven]

Good to see things are being pushed through~

[marble lynx]

I just got notification, that gems are added, thou none had come, and 1500 bp points

[scenic raven]

Do let me know if any of you are able to receive 2x the rewards if you bought 2 bugged passes.

[scenic raven]

The gems added is a bug currently

Actually every single shop item says gems added

[ripe echo]

I received that 1500 bp points (battlepass activated) + 100 gems

[scenic raven]

Buying oil? Gems added. Dorm coin bundle? Gems added

Known bug, will be worked on

[fervent pulsar]

Happened automatically while looking at the battle pass map thing

[quaint merlin]

The gems added is from the paid part of the season pass i think. there were 2 50 gem rewards early in the pass

[hard willow]

Welp mine hasn't updated yet, ig I can wait a few more hours

[humble peak]

Excuse me

I already pay the pass

But I didn't get anything except for the 1500 points

[scenic raven]

That 1500 points is the pass, and entitles you to the right side of the pass rewards

[scenic raven]

Nah, it’s actually just a full shop bug. Every pack says gems added apparently, even ones without gems

[humble peak]

Ah, so that's how it works

Thanks

[scenic raven]

Yeah, the left side is the free side. The right side unlocks with Fair Winds

All shown rewards when buying the pass (such as Yorktown skin) are unlocked on the right side

[gilded cedar]

3 cubes and 2000 coins extra is nice along with the pass, I'll take it. Spread my thanks to the devs

[scenic raven]

Will do~

[atomic pecan]

I got two auto-responses for my email asking about my issues with Fair Winds, first saying to provide my UID, a screenshot, and the purchase amount in USD (which I did provide in the initial email), and a second one saying my “problem is being processed, please be patient and our staff will reply to you soon”.

So is it good for now or should I re-send the info they’re requesting?

[grave ermine]

No just wait

[scenic raven]

Which came in last?

[atomic pecan]

The “being processed” one

[scenic raven]

Then just hold tight

[lofty ore]

I sent support an email, sent my info and I've been waiting like a hour and a half for a response/for the pass to be updated, nothing yet

[scenic raven]

Rule of thumb for any emails any time: always listen to whatever one has the later time stamp

[scenic raven]

Just sit tight

They’re short staffed, slammed, and it’s a holiday

[grave ermine]

@lofty ore I did wait around 2 Hours after replying with the stuff , didnt got a a note but have the Pass now ingame so just be patient :)

[split gull]

Got my pass active now and instantly launched to pass level 17

[scenic raven]

No one has gotten anything double, correct?

[marble lynx]

I didn't pay double, so im fine

[split gull]

don't think so. Only got the pass rewards I was supposed to get. This pass exp that got me to lvl 17 is a bonus for inconvenience?

[scenic raven]

Half of the purpose of the pass is 1500 tokens for pass exp

[split gull]

oh, alright

[scenic raven]

You’re buying 1500 pass exp tokens and unlocking the fair winds side

[thorny grotto]

still waiting for response for hours now still nothing

how ever ill wait

[gilded cedar]

I just want the Yorktown skin from that side, Yorktown skins are worth their weight in gold

[calm rover]

Yeah it may take awhile I bet alot of people bought the bug pass

[gilded cedar]

Mine was ready resolved, I just like simping for Yorktown any chance I get

[quaint merlin]

On average it took 2 hours for my pass to get activated after responding to their email. If after 12 hours they haven't done so on your account I suggest re-sending the email.

[calm jasper]

Damn, y'all got the pass stuff from mail right?

[chilly rain]

didn't had an answer since 11:34 am

[calm jasper]

Still waiting here

[sturdy basin]

havent got anything sent through on my end. should i wait longer?

[quaint merlin]

The pass just activated while I was doing dailies, no notif, no follow up emails, just the activated premium part and 1500xp

[glossy panther]

Same

[calm jasper]

I see

[carmine hedge]

hmm i sent an email the moment things started, 3 hours and no activation, hmmm

[thorny grotto]

consider your self lucky the majorty of us didn't even get respons

[bold quartz]

what does it means guys (Use T1 EXP Data pack) What should i do?

[glossy panther]

Click on the "Boost" on a ship that isnt leveled fully in the dock and use the EXP packs

[sinful yoke]

#gameplay-help next time please @bold quartz

[bold quartz]

Oh sorry Sorry

[bold quartz]

Thank you

im confuse where should i ask

Thank you guys

[subtle dove]

My battle pass activated now.
For those that have emailed CS before, try to login and just do something within the game. It will automatically activate. No ingame mail whatsoever

[sturdy basin]

was replying to the same email thread on asking for the info the preferred option? wondering if i did it right

[carmine hedge]

yeah exactly the same thing that just happened to me

[potent pecan]

what did u do in your case

[carmine hedge]

well, I can say whayt I did. just went into the cruise menu and pressed collect all

it gave me all the stuff from the cruise pass as well

[subtle dove]

I was getting my commissions

[obtuse patio]

still no update about double purchase

[potent pecan]

my bank still says transaction pending, if i cancel will my account get locked or banned or something?

[subtle dove]

Although all i got is from battle pass. I don't think i got any compensation for it

[carmine hedge]

comp will probably server wide like usual, patience I say

[subtle dove]

My transaction also like that but my balance already went down. I say to wait if you already email CS

[potent pecan]

i cant email CS it says this: Your message couldn't be delivered. When Office 365 tried to send the message, the external email server returned the error below. This is probably due to a problem or policy setting on the recipient's email system.

did they close emails regarding the pass or something?

[calm jasper]

You already got some. Check ur email

[carmine hedge]

sounds like you're triggering the spam filter, that has been a problem for some

[potent pecan]

hmm, no idea what could be causing that

[mortal tundra]

I emailed cs with the info they asked for and they bounced my email, and I have yet to get a response from them. (Cruise Pass)

[fleet pond]

Hi, in the cruise missions SP tab, the mission to obtain weekly activity points is still 0/100, but i've already completed all missions in Week 1. Is this a bug or am I missing something?

[subtle dove]

No new email but probably delay cause of how many they are fixing. Anyway thanks, now I know that i will receive an email

[lavish reef]

quick question i was sitting afk looking at my second monitor and in the same time i got 1500 points kai me rewards of the pass i bought but i have send a email in the cs should i sent an email to stop that or no?

[quaint merlin]

your pass got activated

[quiet finch]

Actually i got the receipt. Sent it to CS. Who already did this? How long am i need to wait?

[quaint merlin]

mine took 2 hours. But with the amount of users reporting, I don't expect that to shorten.

[frank cape]

just got mine took about 3 hours still happy though

[quiet finch]

That’s sad

[obtuse patio]

forever like me

[echo tinsel]

It's been three hours and I still haven't gotten the items

[frail elk]

Still waiting for my response from Yostar.

[quiet finch]

Wow…

At least i can get to work properly until i’ll get this

:)

[lavish reef]

so i am done with cs right?

[quaint merlin]

It's supposed to be a holiday there. Just be patient.

[quaint merlin]

You should be. You got the 1500exp+premium rewards activated, right?

[lavish reef]

yes

thank you for the support i hope you have a good day and fix everyones problem

[chilly rain]

apparently my pass got activated but i have not news about the second purchase

[abstract cedar]

i am wondering about the compensation

[fleet pond]

Hi, in the cruise missions SP tab, the mission to obtain weekly activity points is still 0/100, but i've already completed all missions in Week 1. Is this a bug or am I missing something?

[frank bay]

That’s for weekly missions you get on Mondays

Those points

[fleet pond]

Ah. Thx

[lilac ether]

So wait, what do I have to do to get my pass activated?

[blissful frigate]

wait in line with us

[calm rover]

Did you send the email?

[quaint merlin]

if you bought the pass, but didn't get the activation, send an email to [e-mail] with a screenshot of your payment from google play or app store or online wallet, as well as your UID and server you play on.

[mortal tundra]

Did other's emails got bounced when you sent them your UID, server and receipt?

[lilac ether]

Ok so then Just wait I sent an email.
anyway thanks for responding

[blissful frigate]

i got 2 replies asking for UID/Server/Receipt

[calm rover]

Well I sent mine late at 4:20 am and got mine back at 5:20 am

[blissful frigate]

[outer herald]

I think the email for support is for those that managed to purchase the pass more than once by accident

[quaint merlin]

The emails are probably getting sent to their spam folder. Just keep trying to reach out. #game-news That's what they recommend to do in their latest tweet.

[calm rover]

Well I emailed them in outlook and got it within a hour

[outer herald]

More like they may of been flooded with a lot of emails about the same issue actually

[mortal tundra]

how do you email them on outlook?

[quaint merlin]

Gmail. No problems whatsoever.

[outer herald]

Open outlook, send mail. Same as opening gmail

[calm rover]

Yeah

It obvious but title/subject it well

[hard willow]

Still waiting for activation

[blissful frigate]

i sent a reply

[calm rover]

How long have you waited?

[blissful frigate]

asking

and i got bounced with a chinese anti spam email

[calm rover]

Ooof

[vestal patrol]

I still don get respond on battle pass

[spring ibex]

I just bought the cruise pass but I still don't get it

[calm rover]

How long has it been

It will take while

[potent pecan]

i tried outlook and had issues emailing, try gmail it worked for me

[spring ibex]

On my Google Play payment not pending anymore and I got email from Google Play that my payment is success

[still field]

wait do you still need to reply on the "provide UID, server and proof of purchase"?

[calm rover]

You should expect to wait 1 to 2 hours

[blissful frigate]

they never confirmed or provided the missing item for me when i replied

[mortal tundra]

I already tried gmail and they bounced me with the chinese anti spam mail and I tried to contact them to inform them and I have yet to receive a reply

[blissful frigate]

i did this ata like 3ish am

i just sent a new email to the CS email

[spring ibex]

Still don't get it

[stable sandal]

sent an email with the info/screenshots they need after they posted that refund post after the emergency maintenance was done. I guess I just need to wait a little longer?

[carmine hedge]

Yup..

Let's gooo

[hidden summit]

Got an email saying my pass should be active now but it isnt lol

[lilac ether]

its a shame we have to wait so long, but this is the first major problem that happened as long as i play, so i'm not mad.

[spring ibex]

Yeah

[small stratus]

Yeah it gave me the points but didn't unlock the paid rewards for me, either.

[spring ibex]

Same for me

[carmine hedge]

Bruh

I got excited over nothing then💀

[spring ibex]

Iam sad now

[lyric lodge]

Okay, question, you guys are aware it's a battlepass and the "rewards" need to be unlocked by points right?
Ah, okay, yeah that's not inentional. Does rebooting fix it?

[calm rover]

It unlocked for me

[small stratus]

Yes. It won't unlock for me tho. I should have the first 16 levels worth of paid reward, which didn't unlock for me.

[vital kayak]

Ah I just got that email too. Got excited but more waiting it is

[nova gazelle]

Same here

[cunning arch]

please tell me I have sent gmail to ask for a refund but have not seen any reply is this worrying. :(((((

[tribal shell]

restarting does not seem to unlock it for me as the e-mail said. Should I send an other e-mail then? Any of you guys managed to unlock it after a restart?

[modest jasper]

not there after restart either

[lofty ore]

Didn't get back an email, but they unlocked my cruise pass finally

[fiery wharf]

Same nothing after restart

[hidden summit]

Imma leave it 30 mins

[calm jasper]

Welp, same case

[spring ibex]

@tribal shell no bro

[calm jasper]

Didn't get anything yet

[still field]

I already restarted for like 2 times. Didnt received anything yet

[hard willow]

I got the mail but have yet to receive it

[tribal shell]

maybe just need a little time. at least I hope

[hard willow]

I’ll wait a bit more then

[spring ibex]

@tribal shell I hope so

[rose current]

its in, need to wait a bit

[stable sandal]

So I got the email finally after hours of waiting. After 10 mins or so afterwards the pass benefits got unlocked automatically

[hard willow]

Should I stay in game

Or wait outside of the game

[verbal pulsar]

I got the 1500 event points but not the rest of the pass rewards

[hard willow]

Or does it not make a difference

[modest jasper]

probably just restart after 10-15 minutes

[stable sandal]

I was ingame but yeah probably easier to get it activated after a restart

[thin viper]

I got the pass updated without exiting, but always good practice to turn it off and on again.

[spring ibex]

Let's wait a bit longer

[covert swift]

bleh, the wording on the initial request to email said they'd refund it, so I bought a second pass once it was fixed, then they send me off to google to ask for it? lol

[verbal pulsar]

Wait are the pass rewards like the Yorktown skin and the gems unlocked via the stages and not immediately

[covert swift]

nothing in the pass is immediate apart from level 1 I think

[obtuse patio]

not very cool ditching your problem to us

[thin viper]

You have to do some missions, but it’s all easy.

[verbal pulsar]

I see. Forgive my infinite stupidity

[covert swift]

if you haven't seen a battle pass before I don't blame you lol

esp with this mess

[spring ibex]

Well this is first time AL come with battle pass

[quaint merlin]

True but battle pass have always been the same for every game.

[lilac ether]

It activated

fully with everything

[rich pier]

Yup, everything just popped for me as well

[nova gazelle]

Same here, nice

[elder edge]

I did not receive the mail reply, but the cruise pass still go straight to my ingame account.
Kudos for solved my issue so fast.

[spring ibex]

Ah me still locked

[dense lodge]

i just got this too. the real question here is will my account get banned for refunding the multiple battle passes i bought? i know some gacha games will ban the account for refunding even if it's not malicious. sent them an email, hopefully i get an answer soon.

[shadow raft]

mine is still locked too

[obtuse patio]

funny thing is the in game problem is not solved yet and they sended me this mail

[spring ibex]

This pass make me frustrated

[storm cove]

I gotta say that am a little confused. I got the email that it had been fixed but 1. Nothing has happened to the money. It's still listed as being basically in "limbo". 2. The pass hasn't unlocked yet. I don't really know what to do right now

[dense lodge]

yeah. i thought they fixed it earlier but they didnt, so i bought it a 3rd time lol

so now i ended up spending 30 bucks and some change

[quaint merlin]

They're getting resolved in batches. Gotta just wait, do some dailies, maybe try clearing opsi.

[small stratus]

Going to give them a few hours and if it doesn't unlock, I'll ask them again.

[vague pebble]

i think they need to check manualy 1 by 1, and it take time

[winged finch]

Just here to say, I've got my pass added now. Thanks again for the hard work!

[carmine hedge]

Nice

[trail cave]

my cruise pass is still locked even though they assured me through email its fixed

[still field]

Still not unlocked for me as of today

I'm already losing my patience on this smh

[spring ibex]

Let's give them some time to resolve this problem

[storm cove]

I am really worried about the money right now since it's still listed as "reserved"

[dusk stone]

can i refund my first charge? will i get banned?

[narrow sparrow]

bruh, so should i just ignore contacting yostar and instead try a refund from google store?

[raven star]

not should, its what they tell you to do

:pepew:

[verbal pulsar]

Heh that obvious huh. AL was my introduction to gacha games. Only been at it for 2 months now

[obtuse patio]

i dont even know which receipt i should refund for multiple charge

azur lane bullying at its finest

[raven star]

i used my 2nd receipt for that

[modest jasper]

It probably isn't easy from their side either

[quaint merlin]

other games have done battle passes, and all of them had the same mechanics. A free side, a premium side, rewards unlocked by doing missions, usually weekly, sometimes with additional daily.

[raven star]

hopefully google doesnt act like a cunt

[narrow sparrow]

smh, i have to do 3 refunds (yea, i am dumb)

[quaint merlin]

Mods advised to not refund from google play store/app store

[raven star]

yeah but devs said otherwise

in the email

[covert swift]

@quaint merlin wow that's unfortunate given the email specifically asked us to do that

[raven star]

here you go

:copium:

[obtuse patio]

[narrow sparrow]

bruh, are u kidding me

[raven star]

"go deal with it yourselves"

:yep:

inb4 banned

[obtuse patio]

got your money not my problem

[verbal pulsar]

Well what if I told you I have never played a game with battle passes until now

[blissful frigate]

even if it's the same for 'every game', doesn't mean implementation and design process was thought through

[flint narwhal]

so i got the mail saying that it's been fixed, restarted the game, still no pass

[mortal tundra]

For those who only purchased it once and didn't receive, do I still need to request a refund from google?

[raven star]

no

[mortal tundra]

aight

[raven star]

refunds are only for multiple purchases from idiots such as myself

if you only do it once you just wait

[blissful frigate]

just wait in line

and cry

and hope you're next in getting ur rewards

[tribal shell]

@flint narwhal many of us still haven't received it yet, guess we just need to be extra patient

[covert swift]

because of the way they worded the request to email them I bought a pass when it they got it working

so now I have two

[spring ibex]

Let's wait until tomorrow

[raven star]

welcome to the refund gang

[blissful frigate]

can i has 1

[covert swift]

the first one got lost in the mail smile

[dusk stone]

can i refund my first charge? will i get banned?

[narrow sparrow]

smh, my refund from google store was approved (the one that was bugged)

[blissful frigate]

you should be fine if u request a refund if u accidentally made multiple purchases i think

[dense lodge]

this is my concern too

[blissful frigate]

For multiple-charged orders, please first directly reach out to Google Play Store or Apple App Store for refund inquiries

[raven star]

damn that was quick

[blissful frigate]

this is their automated reply for the issue

[narrow sparrow]

only got the mail..

[raven star]

what did you request the refund as, purchase and not received?

[narrow sparrow]

yea

think it is only auto reply

[raven star]

oh you mean the review email?

[blissful frigate]

banking process is like 1 business week

cause murica

[calm rover]

I wonder how many people bought the pass with 30 mins

[blissful frigate]

im 1 of em

so u got at least 1

[dense lodge]

once refunded, is your game account still good to go? not banned and such?

[blissful frigate]

[raven star]

no idea yet

since we havent been refunded

google refunds take 1 to 4 days

[calm rover]

Same I got it within 3 mins of the reset

[blissful frigate]

seeing how their automated email encouraged u to go through your app store first for a refund, you should be fine

[raven star]

so its waiting time

[dense lodge]

hmmm. i'll wait and let others do it first for now.

[dense lodge]

not gonna risk losing my account

rather take the L in this case

[blissful frigate]

Fair enough

[raven star]

mass baiting from devs

:kekl:

[quaint raven]

Should be fine given that's what they've directed people to do yes

[blissful frigate]

[mighty wolf]

well, i restarted game and no paid battlepass... paid only once... maybe they fixed the bug but they didnt give paid battle pass

[calm rover]

Why would you lose your account?

[hidden summit]

same

[tribal shell]

Finally,my pass just got unlocked. It seems it really just need a bit of time while they go through everyone. Hope everyone's issue will be solved shortly now. Cheers ~

[dense lodge]

ptsd from other gacha games in the past

[heady rune]

@mighty wolf same

[quaint raven]

It seems they're slowly sending it out to each person, probably will just be a little longer

[raven star]

you typucally get banned for chargebacks or refunds

:Yep

[dense lodge]

this

[blissful frigate]

well a good way to perm quit

[dense lodge]

rather take the L then lmao

a small price to pay

[calm rover]

And its only like $12 US

[blissful frigate]

i mean the value of how much u paid is relative to how much u make

[dense lodge]

bought 3 passes lol

and i've played since launch

[blissful frigate]

if u feel like it's a small value to u and can afford the L

[modest nova]

ouch

[dense lodge]

so not gonna risk

[calm rover]

What what

[blissful frigate]

shouldn't be a big deal

[mighty wolf]

i will wait some time, but its also strange to send email that they fixed everything but didnt send paid passes

[blissful frigate]

but if you're freaking out over the amount spend, time to look over your spending habits again

[storm cove]

I'm starting to become a bit of a nervous wreck with this, it's been almost an hour since i got the email telling me that it was fixed, but nothing has happened. The money hasn't moved nor have i recieved the pass yet. I... I don't know what to do right now.

[dense lodge]

i dont like to waste money lol

lemme rephrase that

i dont like money going into nothing

[dusk stone]

i wouldnt mind if they sent us the gems worth for the battle pass

[modest nova]

patience young padawan

[mighty wolf]

Tashcute, cute mod, help us

[calm rover]

If I didn't check my play store to se if I was charged I would be in the same boat as you

[quaint raven]

The pass should arrive sometime soon, it seems like it's just taking them time to send out to each person affected

[solemn onyx]

I still not got my battle pass

[dense lodge]

but i guess i can consider it an investment

a small gift lol

[narrow sparrow]

i wonder what the compensation is gonna be (and idk if i should still contact them since i already requested a refund from multiple purchases)

[blissful frigate]

i mean that's fair and i agree it sucks to realize $$ basically got u nothing

[calm rover]

You are going to get the pass tho?

[dense lodge]

i already bought it

[modest nova]

chargeback bans only happen tho if you already spent the gems

[dense lodge]

i bought 2 initially and then they said it was fixed. turns out it wasnt so i bought it again and then it worked

[storm cove]

I really do hope so since the money is still basically in limbo

[dense lodge]

so 3 times total

[quaint raven]

Given they've themselves directly said to contact google/apple you should be fine to request refund from google for the multiple purchases

[narrow sparrow]

me 4, big stupid xD

[dense lodge]

oooooooooooof

feelsbadman

[calm rover]

You do know that you could have just asked them to active it because you did buy it when it was bugged

[blissful frigate]

if s/he wants to wait for reassurance from someone else who refunded, i think that's a fair thing to do

[modest nova]

i mean... when your wallet has more wrinkles than your frontal lobe

[calm rover]

You didn't need to buy a 3rd one

[raven star]

its the smart choice

until a point

[dense lodge]

my emails were getting bounced back as spam

[mighty wolf]

i hope they wont send emails of fixing before they really will fix everything...thats unprofessional

[raven star]

refunds are only up to 48h

so dont wait too long

[calm rover]

Oof

[dense lodge]

i'll just wait for now

[raven star]

[blissful frigate]

[mighty wolf]

yes, just wait

[raven star]

funny part is

google automated reply is wait 1-4 business days

[calm rover]

Yeah

[raven star]

you know what day is tmrw? not a business day

[dense lodge]

true

[obtuse patio]

asked if they could compensate gem instead of a refund still no reply

[raven star]

so monday to thursday for the first possible reply

watch them say "cant do it"

then you cant redo it since 48h period is gone

:Yep:

[quaint raven]

the AL email response does say to contact them again if google/apple doesn't help

[dense lodge]

true

[raven star]

yeah thats probably the saving grace

and whats gonna happen most likely

[calm rover]

I was one cick of buying a 2nd one, If I did I would cut my loss because most of the time its not worth getting a refund. (To much time and most likely don't give you a refund.

[raven star]

since google is more stingy than paypal in my experience

[quaint raven]

I've also just asked Nozo if he can confirm it is safe to contact google/apple

[blissful frigate]

nozo can't reply, he's a cat

[raven star]

i mean sure, the pack value is relative to what u have

[lavish tinsel]

which one should I pick? or none?

[abstract cedar]

They send me a email where says restart the game to get my season pass, i did, it didnt work i want to answer their message and now i cant send e mails. Ty Yostar 🙂

[blissful frigate]

[raven star]

if you make 100$ then 10$ is kinda important to just ""donate"""

[quaint raven]

You should still receive the pass in-game later, it's just taking them time to send it out to everyone that needs it

[blissful frigate]

u should try again after some time passed

[raven star]

yeah most of the people i know already got theirs

just wait a bit

[blissful frigate]

i think they received too many emails at the time you sent it

[dense lodge]

or buy another like i did and boom it works

[blissful frigate]

so it just does that

[quaint raven]

But that email response is their spam filter playing up due to a large amount of emails, if you email again in like 10 minutes it should go through

[dense lodge]

yup this

[lavish tinsel]

so if I bought two, should I refund with google or talk with AL support?

especially since I can't distinguish the two on the google play page

[quaint raven]

AL customer support sent an email response to everyone saying to talk with google support first, and then email AL support again if google doesn't help

[flint narwhal]

just got my pass

[calm rover]

Nice

[raven star]

just refund the 2nd one based on time

[lavish tinsel]

which one is in that picture?

[raven star]

since you can see which one was purchased first on your payment history

dunno check the timestamp

[narrow sparrow]

the bottom one..

[mortal tundra]

mine just got activated, noice.

[lavish tinsel]

and "bought but didnt get" as the reason (sorry, I only get hungarian text)

[raven star]

its what i used

[noble monolith]

I bought second time and make refund request for first purchase, i make it correct?

[mental narwhal]

Is it I go to 'request a refund on Google Play' in the Google play app?

[lavish tinsel]

alright, I hope AL won't have problems with it

[quaint raven]

Should be able to do it from there yeah

[mental narwhal]

Okei thanks

[hidden summit]

Got my stuff

[spring ibex]

Still don't get it

[pulsar robin]

Got my pass too

Just need to wait a while

[spring ibex]

It's been an hour I waited

[pulsar robin]

I purchased about 6 hours ago so....

[spring ibex]

@pulsar robin oh ok so I need to wait again

[pulsar robin]

I feel they might be doing it in batches, or per server

Not sure

[quaint raven]

@dense lodge @dusk stone @covert swift @lavish tinsel I asked Nozokana, and he confirmed that they won't have players banned etc for asking for a refund on the duplicate purchases, so it's safe to request a refund from google/apple for the duplicate purchases

[hidden summit]

I'm on Amagi and I got it if that helps

[pulsar robin]

Am from Avrora btw

[spring ibex]

Iam from Washington server

[elder ginkgo]

Sandy Server, recently got the pass

[lavish tinsel]

I explained it in a message to yostar support too, hoping they will get it. I mean I could have asked them to convert it to gems too I guess?

[solemn onyx]

Am from Avrora and still not got my pass

[obtuse patio]

since its taking awhile to get answers from emails is it possible to get compensation in gem instead of requesting refunds so its a win win for both side? since googleplay refund policy can be a dick

[quaint raven]

And yeah it's probably being fixed manually or something, so is taking them a while to fix everyone up I guess, so just wait a little longer, seems people are still slowly getting it

[mighty wolf]

50mins later after receiving email i got my bp. thanks, but i hope they wont send emails before fixing

pat pat

[quaint raven]

AL customer support said in the email that if google/apple don't help, email them again so they can help with it instead

[spring ibex]

Maybe iam still in queue

[quaint raven]

If you still don't have the pass appear by tomorrow or a few hours or etc, just email them again then

[icy plaza]

Hi, so the twitter post implied that you need to email for a refund if we already purchased, implying we should buy it again. I did that. But now I got an email telling me to go to apple / google? And then they also mentioned compensations but the email reply seemed to not say anything about that and just said you should have you pass sent to you and that's it.

[vague pebble]

1 hour after the email, they sent my pass.

[dull mantle]

I don’t get this

[quaint raven]

If you've made multiple purchases, go to google/apple first to get the duplicate one(s) refunded yeah, if they don't help get the refund, email AL customer support back again so they can help instead. Don't know about compensation, but seems they're still busy fixing the pass for people at the moment, they'll make an announcement later if they're going to give compensation I guess

[quaint raven]

Basically the commission doesn't actually exist, but your game didn't quite refresh, just restarting the app will fix it

[dull mantle]

Thank you

[junior bobcat]

Hello from monday my game keep crashing in login screen any way to fix it. mobile s21 ultra.

[icy plaza]

But the twitter post says "contact us at [e-mail] for a refund and compensation." unless that was untruthful. You're saying they might not give us compensation?