tech-support

[carmine hedge]

lmao

[misty crow]

It's frm that btw yes

[carmine hedge]

i thought he was asking how to transf link to another acc

[scenic perch]

clyde hates shima legs

[carmine hedge]

I mean she's a loli

[vast quartz]

@carmine hedge @fiery epoch@grizzled robin the hotfix is out, please try updating the game and see if it works

[carmine hedge]

updating where?

app store or ingame

[vast quartz]

just reopen the game

[carmine hedge]

okay

yeap

update shows

yep shima works

[grizzled robin]

Yes, it works now

[vast quartz]

glad it worked

[scenic perch]

V.272

i can now swing shima around on her chair again

[crude cove]

Exquisite explicit content 👀

[wraith oyster]

wha the fuck was going on?

servers crashed?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

is this ok? xd

[frank bay]

I don't see an issue there

[rustic mauve]

340 cubes - not a single ivent ship-deleted the game

[carmine hedge]

I think I understand it now. Just thought that values with minus were bugged or something. Thx.

[rustic mauve]

8 essex - 12 enterprise - 10 tahou - 6 shangrila where are my event ships and?

[carmine hedge]

Unlucky

[crude cove]

It is from yesterday

I was amused

Excuse me

[trim yoke]

It's not a game-breaker but R&D no longer says how many maps should be cleared to finish the thingy

[shell mirage]

Just starting b-2 trying to skip thru the cutscenes and its just backing out all together and when i try to start the level again i still have to go thru the cut scenes again…

[muted whale]

I've recovered my account nice

[pseudo zenith]

My BD codes are expired because it got delay by covid and I've proof that I buy it directly from retail

hope I can redeem for my skin. what should I do

[cedar basalt]

this error keeps throwing it at me and I don't know what to do with it, I can't farm stages what I need...it's annoying. please help.

[misty crow]

you could try contacting customer support

no promises tho

[misty crow]

normally happens when you disconnect mid battle

[cedar basalt]

Yeah, but even It happens to me when i'm in a game

[misty crow]

it's to do with your connection stability

[cedar basalt]

Maybe, i tried differend Wi-Fis but no change

[late flame]

Can i ask how the game rate up works

[cedar basalt]

I dont know how do you think it

[unborn ember]

go to #bot-spam and use /buildrate

[swift elk]

Is anyone else experiencing high heat and powerdrain when playing on mobile?

[muted atlas]

not this shit again

1 hour for this fucking loading

[unborn ember]

Restart your wifi or enable then disable airplane node if you're on mobile data

[vestal basalt]

how much gigs does this game has until the latest update?

[frank bay]

varies by device and if you choose to download the voice files

[timid frost]

for me ~6.6 GB as example

[tardy stone]

Somethings up with my pr lab
Im also jusy straight missing around 22 ships of various classes and rarities

[sinful yoke]

try restarting your app

[granite badge]

Hi I bought gems just now, however I was charged and didn't receive my gems. I have restarted my app multiple times and they haven't appeared either, I was just wondering if there was an in-game store issue currently?

[trim apex]

your purchase should be in the mail section on the right hand-side of the main page

[granite badge]

they aren't, gems are normally automatically added to your account upon purchase

there's nothing in my gems section and nothing in my mail either

[trim apex]

hmm...

[sinful yoke]

gems do not get sent to the mail

[ruby crescent]

What’s a good Android emulator for a MacBook? Both LD and BlueStacks don’t seem to work as the graphics card can’t handle it :/

[granite badge]

Try Nox Player @ruby crescent

[ruby crescent]

Was asking for a friend and he said he’s tried it. Sadly, the GPU is too weak

If anyone plays AL on MacBook, please lemme know what you use

[novel brook]

Is this the right channel for this? Let me know.

I’m trying to access my account from an iPad. I initially logged in to my iPhone with a yostar account. But I get an unknown error if I try to login to yostar on the iPad.

[sinful yoke]

can you send the error?

[novel brook]

Sure one sec

[sinful yoke]

does this happen after you press the button to send a code?

[novel brook]

Yes

I just tried binding the account on the iPhone to Twitter but it says it’s already bound. Maybe because I tried logging in with Twitter while on my iPad before binding it?

[sinful yoke]

yes, thats what you did

you made a new account with the twitter, then tried to bind the twitter account after you already created a new account with it

[novel brook]

Ah bummer

Okay I’ll try it with Facebook. Just need to reset my password for that I guess 😩 at least I know what was going on now. Thanks !

[heavy mural]

I can't take off my gear skin

[tired root]

I'd like to know whether i could get banned for doing something

would i risk getting banned if i set a macro to press the continue button every time a stage has been auto cleared?

[muted atlas]

already did. still got same issue

[ember stream]

(Not too sure if this fits here)

I asked this in gameplay-help but I just wanted to confirm again.
I was farming C2 on with low enough oil that I got a prompt to buy oil with gems.
The purchase went through I believe (I don't fully remember the price but it might have been 20 gems for 725 oil or something like that).
I haven't used the oil though, am I not able to get those gems back?

[carmine hedge]

uyou can't get the gems back

not possible

[ember stream]

Darn
Thanks for helping me confirm then Infinivibex

[brisk blade]

hello, I'd reached out to Yostar tech support regarding my recovering my [non-bound account]. I normally play on my phone, and tried to download it on a new device (tablet).

when I try to start up AL on either device, it takes me through the intro/tutorial missions (even with my normal server, Avrora) selected. The Yostar email advised to bind my account in Settings > Account but I'm afraid it might bind this fresh/new account, as opposed to my normal account.

[misty crow]

@brisk blade you're not supposed to play the tutorial on the new device

[brisk blade]

i didn't complete the tutorial on new device; i closed the app when i noticed it started running me through it

[misty crow]

You're supposed to log in from the log in screen

https://imgur.com/a/lgXYNAU

Refer to the 2nd half of the image

[weak nimbus]

i dunno if this is an emulator issue or do i just need to reinstall

using mumu and this happened after i updated win10

[worldly topaz]

since there’s no official pc port, other than using emulators are we allowed to cross play between mobile and pc using same account?

[misty crow]

if restarting doesn;t fix, might need reinstall

[misty crow]

yes, just bind it

https://imgur.com/a/lgXYNAU

see this

[worldly topaz]

got it

[muted mason]

Good afternoon, when will the guild's operation be done?
#tech-support message
#tech-support message
#tech-support message
#tech-support message
#tech-support message
#tech-support message
#tech-support message

[brisk nymph]

Plane available for Hyuuga in coredata what?

Wrong channel

[obsidian trench]

Hey, I can't find my old accoujnt. I bound it via email but when i login it doesn't show up

[misty crow]

@obsidian trench please refer to this https://imgur.com/a/lgXYNAU

[misty crow]

might want to contact customer support regarding this

[obsidian trench]

when i login and select the server i used to play on (and i know for sure i played on that server because i have an old screenshot of it), it goes to the tutorial

is that supposed to happen?

[misty crow]

No

[obsidian trench]

weird

because i know i had my account bound

wtf

[misty crow]

Have you logged in via your yostar acct on the menu before selecting the server

[obsidian trench]

yes

i checked everything

there's like 7 different emails throughout the last 3 years of me logging into my yostar accounty

and i have a screenshot from like 2018 with my username and server in it

[misty crow]

could you just double check the other servers in case

[obsidian trench]

ok

do i need to login with my account again after closing the app then?

[misty crow]

no need to relog in that case

[obsidian trench]

what the

my alt is on avora

@misty crow so i check avrora and my alt is on there for some reason on my main email

[misty crow]

[obsidian trench]

i don't know either

like

i don't even remember having that 2nd account

[misty crow]

maybe there's another email...?

[obsidian trench]

I GOT IT

logged in with twitter which didn't work last time

and now it did

[misty crow]

👏

Well, just to be safe, might want to bind that acct in an additional way

[obsidian trench]

is it possible to unbind an account from a yostar account?

since apparently my alt is connected to my main email

i don't want the alt account, it's level 3

[misty crow]

needa contact customer support for that

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[round solar]

Uh, Azur Lane is now asking me for phone permissions to change System Settings suddenly when I go in battle, and it has never done this before. Is this a new feature or a bug??

On an android phone btw

What does it need to even change in my system settings?

???

[misty crow]

it's fine to disallow it

[outer herald]

It's so they can use certain things to do the battery saver when you are doing an auto map action

[unborn ember]

It's for the power saving mode. You can disable it in settings

[eternal vault]

Is there a way to play AL pip on android

[wraith oyster]

game crashes few times at logging before i enter
same in PC Bluestacks and android galaxy s8

[round solar]

oh, yeah, you're right, it was battery saver

thanks

[carmine hedge]

im trying to download AL to my phone and i dont have enough space in my phone. Im trying to download it to sd card but its still trying to download to my phone

[sinful yoke]

al does not work on SD card @carmine hedge

you can brute force it, but the game might not start and runs poorly

[carmine hedge]

how can i do that

[cursive dagger]

Hello. I long time don't played azure lane, but I would like back, but unfortunately I don't bind my account

And if it's possible I would like restore my account

[misty crow]

You simply cannot

The most you can do is direct playstore to install the base app on SD card

Any internal assets will download on the phone memory

Which is what takes up the bulk of space

@cursive dagger you'll need to contact customer support with your UID (if you have it), username and server

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

Thanks

[carmine hedge]

AL is not playable in my country so ill just stick with emulator i guess

[pastel patrol]

My game lags after 5 seconds from the start of the match, its been like this since I downloaded the game months ago. Is this normal for everyone?

[misty crow]

lags as in?
freezes or

[pastel patrol]

freezes for 2 secs

[misty crow]

might want to do an asset repair

which can be accessed from the settings

[pastel patrol]

okok thanks

[neon ether]

I am jw is it normal for a guild to never get a request?

[muted atlas]

what's this? 2b2t?

[misty crow]

at this point

it's definitely your internet connection

[muted atlas]

no its's not

[misty crow]

...that's not very good tho

[muted atlas]

my internet is fine. even i can open youtube

[misty crow]

the issue is connection stability

not about the speed

if your connection suddenly stops in the game and you don't attempt to reconnect

the game will force you back to the log in screen

and it will take a long time just to log in back without restarting the game

[muted atlas]

do i have to wati 30 minutes for this shit?!

[neon ether]

thats level 30 not 30 min

[misty crow]

you will find that restarting the game

should fix the issue

until you disconnect again at least

[muted atlas]

no. i mean i waiting for 30 minutes on that jumping manjuu since the login menu

[muted atlas]

after that i got stuck at login screen AGAIN!

[misty crow]

restarting the game should fix any connection errors that results in manjuus jumping like this barring an unstable connection to begin with

in any case, it's definitely on your side

because the majority of players are able to access the game fine

[muted atlas]

after i test it. it's fine

[misty crow]

it's nothing to do with speed

it's stability

Your tests have only shown how unstable your internet connection is, given the variance in speed

It's probably that which is causing your issues

it's definitely not a server issue which is causing your current issues

[neon ether]

I know its not server issues i am connected to two different ones right now

Ender did you see what i asked about guilds?

[misty crow]

i'm not 100% sure how the guild stuff works honestly

given i was away from the game when the feature was added

[neon ether]

ok for some reason my guild is not showing up on the list even when its almost level 10

ok

[inner silo]

uhhh help?

[errant garden]

So why suddenly azur lane request to modify system setting? Can i opt out?

[misty crow]

@errant gardenit's for battery saver

@inner silowhen does that happen?

[unborn ember]

just disable power saving mode in settings

[inner silo]

logging in

[main kindle]

hello i need help about my account

my account has been lost

[carmine hedge]

How to fix this guys? Just relogin?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

@main kindle Contact them and give them everything that you can remember about your account.

[calm jasper]

Can i reclaim my gems? Accidentally bought 3k coins

[still bluff]

Hello, anyone encountered problem after doing other thing, then you open the dock it will restart the game. Happen many time to me.

[tribal drift]

what does Unknown Error:-1 means? with inabiltiy to log

[green violet]

Cant login with Error-1 and cant post screenshot here. What to do?
Fixed. Just had to relog into binded account.

[sinful yoke]

relog into your bind on the left side of the screen

[tribal drift]

thank you. it helped

[sinful yoke]

unfortunately not

[jolly robin]

to top up i have to go through google play store?

[calm jasper]

Welp

Thought so

[calm jasper]

Thx btw

[tranquil compass]

i can speak here to restore account?

[misty crow]

yes

[misty crow]

did you bind your account?

[tranquil compass]

when i reinstall game, i losted acc, but server, where i played, remained the same

i dont understand whats going on

i played today, in middle of fight game crushed

after relog, he say - not enough member on disk

i reinstall game - and all is gone, with my acc

[tranquil compass]

not sure

about this, it was my second try in this game, and when i logging after long time, i enter - and there was many of all

but i wanted new character, and go on server

so, if bind was - only on google play, and its gone

[misty crow]

there's no google play bind for this game

i would suggest checking all servers to see if your account is on any of them

if that doesn't work

then you'd need to contact customer support

that would require at least your username, and preferably your uid as well

[tranquil compass]

i m in menu of server - there only character that i created 10 minutes ago

i remember name character, exemplary lvl him, 1 fleet composition and levels

and another of them of course

so, write contact support?

[misty crow]

yes

[tranquil compass]

[e-mail] here, right?

[spring grotto]

Yepp, that's the correct email address

[tranquil compass]

o, last question

You dont know, how fast they answer?

[misty crow]

due to the public holiday in china, there may be some delays in answering customer service enquiries

[tranquil compass]

even if i write on mail of english server? sad

[misty crow]

yes, because english server customer service is based in china

[tranquil compass]

well, its time to end this like old Kurt Cobain

[half linden]

Just wondering but is the game notifications still messed up?

[misty crow]

it seems to do with phone putting the app to sleep

[half linden]

Never gonna get fixed huh.....

[misty crow]

it isn't a bug per se at this point

more device itself

[half linden]

Okay cool. Thanks. All I did was enable the game to run in the background and it sarted working again.

[wild vapor]

I've been playing every day for the past 2 years since it's my daily routine and I didn't get one daily reward, I got the 9 cubes today instead of the yellow ball
Is this a bug? I'm 100% sure I never missed a day since I literally have nothing else to do otherwise

[modest garden]

can ironblood fleet tech not go past lvl 4? its says i have 2532/1800 for the next lvl but there no upgrade promp....

[carmine hedge]

Currently max fleet tech for Ironblood is 4.

[sour bane]

i just got my new phone and i've been trying a lot of methods to log into my account but i always get the popup saying

"This third-party account is already bound with another. UID: 100200"

but whenever i tried logging back on my old phone, it worked fine
i've tried repairing assets and it didn't help and no, i haven't reinstalled the game yet

[misty fractal]

Is it possible to get a refund on a upgrade you accidentally bought with gems?

[placid idol]

Do u bind ur account?

[carmine hedge]

Nope

[sour bane]

yeah i bound it long ago when i first started playing

fixed the issue, had to reinstall

[green trellis]

Hi, I got a question regarding gem purchase. Although my account is in JP version, and I’m aware that this server is meant to be for EN version help only, I still would like some insight on this situation before sending a reply email to the JP customer service team.

So, I purchased the 5000 gems with the double gem bonus on the 15th, a day before the reset. The 10,000 yen went through the Apple payment and I did not get the gem. 4 days later, I contacted the JP customer support, and they said that the Yostar store is still processing my order, so I waited more. It’s been a week now since my purchase, and I haven’t gotten my gem yet. Is it supposed to take this long, or is there something going on that I might be missing?

[sinful yoke]

it can take that long in certain situations, but if you think its concerningly long, send them another email

[green trellis]

Thank you for the response. I’m a little anxious due to that being a big purchase and I really want the skin in this event. I’ll send them another email and hope for the best

[copper otter]

can i bind my save to a twitter or facebook account without overwriting my saved data. If i already linked it with my yostar account?

[sinful yoke]

in settings, as you are supposed to bind there

[ionic narwhal]

Hi, I'm on my 206 pull of the event and shimakaze has not come out, is not guaranteed one at 200?

[grizzled coral]

i bound my account to yostar and lost all my data

[stable plover]

rip bruh

[grizzled coral]

no fix for it?

[stable plover]

idk, im new here lol

i hope they can do smth about it tho

[grizzled coral]

prolly not. admins dont seem too responsive.

[sinful yoke]

dont dm admins for technical issues

[misty crow]

@grizzled coral did you select the correct server when logging in?

Also yes, admins will not be able to help with technical issues

https://imgur.com/a/lgXYNAU

Refer to this

[primal heron]

I was trying to purchase the 4.99$ gem bundle but I got disconnected before the receiving gem notification appeared. My iTunes balance has been charged but I haven't received the bill yet. Its already 3 days but nor gems or bills come. Anyone have same issue before?

[carmine hedge]

Go to the App store, log into your account and goto purchases. If it says pending, you have wait until the pending sign disappears.

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[placid idol]

Its fixed now. Best Customer Service 10/10

[limpid mango]

Uh, idk if this Is the right Place but I sent an email to support about the CBT for Revived Witch but haven't recieved an answer yet, are they still celebrating whatever festivity Is going on in China?

[tawny charm]

thank you for your help 🙂

[frank bay]

you need to press the "Collect" button under Shimakaze on the event build page.

[crude wedge]

if it got billed but didn't receive the items you can try a refund from apple if it takes too long. I am also on the JP server, bought 5k diamonds with itunes credit ytd and the purchase went through and received the diamonds immediately.

[delicate ember]

I made a purchase for $20 on gems and it charged me double

It made me pay 39.96

According to my bank statement

[green trellis]

The thing is that I bought it before the double gem reset, so I can contemplate on cashing onto the 4th anniversary reset too

[crude wedge]

if you get a refund now you won't get the double gems hmm.. for reference, all my purchases so far I received the items immediately

[copper otter]

can i load my data on two different devices?

[placid idol]

Maybe its because your country currency is cheaper than dollars

[delicate ember]

But it charged me more than it said

But either way that feels like false advertisement if they still charged me more than it was meant to be worth

[placid idol]

Dollars is like one of the most expensive currency

Every country currency has different value

For example, Malaysian currency is RM, and around RM4 equals to $1.
So the $9.99 gems pack will costs me around RM40
Did you pay using dollars or a different currency?

[placid idol]

Like i said, it may be because your country currency is cheaper, so to even it up with dollars, it will be 2x. But if you're paying using dollars then idk what happened

[delicate ember]

Ohhh

That’s lame

[fickle oak]

customer support is really annoying me. iv'e been trying to change my secondary password all day and most of the time i get no response for hours, an email from postmaster saying my email was rejected or a verification code that doesn't work. can anyone here give me any guidance on what to do.

[sinful yoke]

they take 1-3 business days to respond and barely came back fully from the holiday in china

[wicked oyster]

as another thing, when you confirm to pay (at least on Android), it'll tell you the sum of money you'll have to pay in a Google Play window, before you can confirm it
I'd assume iOS has a similar thing too

[delicate ember]

Yes but it said $19.99

[torpid helm]

19.99 for what

@delicate ember what are you selling

[rocky raven]

Hello. This is my first time coming back to Azur Lane in a long while, but I can't seem to find my login info. I dunno if I binded my account or not. Can I get help for it?

[random galleon]

hello i need help for my friend account

[thorny ingot]

no support?

[unborn ember]

Maybe ask in RW official server instead

[sinful yoke]

do you have your UID?

[rocky raven]

No, I'm afraid not

[limpid mango]

Oh, there Is One? My bad then

[delicate ember]

Well my email told me why…for some reason it added on other pending transactions

[solid thicket]

anyone ever received such an error when starting these gold research lab missions? I've submitted a bug ticket awhile back but never heard anything from it.

[pastel patrol]

Is virtualization in bluestacks bad for you pc?

[bold coyote]

gameplay through bluestack rn..it's all white

during battle

[vast quartz]

please restart the game, it will fix it

[bold coyote]

will give it a go

[frank bay]

No, modern PCs are designed around virtualization, and Windows itself makes use of virtualization for thins you wouldn't expect.

[lilac latch]

and it happened to me as well

https://media.discordapp.net/attachments/702158667411226744/839487347069681714/image0-3.gif

[wind tusk]

All you can do is check if you binded it by checking your email for emails from [e-mail] if you think you binded using yostar acc. Then if you did log in, make sure to switch to your server

[fickle needle]

Heyy. So today I bought the '2021 party dress lucky box' and for some reason it said I cancelled midpayment. While I didn't. The amount still got deducted from my bank but I didn't get anything.

I tried clicking on the box again but it just says' purchase failed retry later'. So I waited.. And when I some time after tried clicking on it again, it just had me pay. I cancelled this cause y'know.. I'm not gonna pay twice. When I looked at my Google play charges though the amount for the lucky box doesn't even appear. Anyone any idea?

[faint quarry]

Hey so I redownloaded Azur Lane today to give the game another shot and learned I couldn’t log in because my old Twitter that my account was binded to got suspended out of nowhere so I don’t have access. I do have a screenshot of my old account like UID and name and such if that helps. I’m just wondering if it’s possible, if it isn’t then it’s fine

[real haven]

Whats the SR ship I could get in D3 on the Shimmering Blue event?

[lyric lodge]

#gameplay-help

[alpine yew]

put a name, for a wife in the game you have a limited time?

[regal juniper]

is the game buggy or just me?

[lyric lodge]

@alpine yew Also #gameplay-help

@regal juniper Define "buggy"

[regal juniper]

game keeps restarting. then roon and yuugure missing in my dock. i tried repairing assets, after that my level went back to 30. my original level is 110

[craggy zealot]

how to use google play balance to buy gem, i cant buy it bcs it say the google play balance only applied in US. How can i bypass that?

[slate wharf]

Hello I have a question, I wonder if at some point they would put the event again for a Belfast skin one that was free

[sharp shale]

it's a possibility

[misty crow]

yes it's possible to recover it through customer support

[misty crow]

you'll probably need to contact google themselves for this, since the payment didn't even register there

[faint quarry]

What’s the best way to contact support? I’ve been trying to find out myself but haven’t had much luck

[misty crow]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

that shouldn't be happening if you downloaded it from the playstore directly

[dull needle]

My in-game purchase failed. I was charged the price but did not receive the items. Could i get some help please?

[misty crow]

please contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

@dull needle

[dull needle]

alright, thank you

[random galleon]

support?

[misty crow]

@random galleonyes?

[random galleon]

sorry if you dont understand im spanish i need some help for my friend account

he have a account bound on facebook but, he start in a new account @misty crow

[misty crow]

did he select the correct server

[random galleon]

yes

[misty crow]

when logging in back

as in, avrora/lexington/amagi/washington/sandy

[random galleon]

is in washington but still start in a new account

[misty crow]

https://imgur.com/a/lgXYNAU

he did log in back from the log in screen right

and not the settings?

[random galleon]

he did it in the settings

he select the correct server and that happened

[misty crow]

that's why it didn't work

he's supposed to log in on the new device from the log in screen

[random galleon]

oh i understand, but is still recover? or not?

he had the UID name and lvl account

[misty crow]

doing that would override his initial account
so he would need to contact customer support to get it recovered

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

as per the email there

[random galleon]

ok thanks

[full wigeon]

Yeah I'm having the same problem. After the update this morning, I logged in and basically started at the tutorial part.
A friend in-game sent me my commander profile so hopefully that is enough.
Contacted support in-game.

[random galleon]

@full wigeon How long did it take for them to answer you?

[full wigeon]

Just happened today so still waiting for a reply

I have my account binded to my FB too

[hearty belfry]

Sorry to but in here but maybe because it’s bounded to FB? I mean I always logged in on the main screen through a Yostar account

[full wigeon]

Idk....

This is how I've always done it with no problem

[sinful yoke]

are you logged into the right server

[full wigeon]

Yeeep

Logged in to Avrora

[sinful yoke]

do you have your UID

did you ever try logging into your FB?

[full wigeon]

I forgot what my UID but I have all other info. And a recent receipt from buying the 30 day license.

[full wigeon]

As in log in to my facebook account on desktop?

[sinful yoke]

on the title screen of azur lane

[full wigeon]

Yeah click on it and auto selects Avrora then it starts at the tutorial

[full wigeon]

CS got back to me quick

Fixed my problem

[vagrant nebula]

I requested a refund on google playstore since I accidentally bought a wrong pack in the game, the refund was successful but the items that I bought is still not yet refunded or taken back in my game, how can I assure that I wont get banned or any related issues with it?

[craggy zealot]

i downloaded the game directly from US playstore

[misty crow]

i'd say contact CS

[vagrant nebula]

through email?

[misty crow]

yes

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vagrant nebula]

Okay thank you

[misty crow]

could i just see the screenshot you get when attempting to purchase?

[vagrant nebula]

this is the first time I've done a refund, do they take away the things that I bought quickly or it takes time?

[misty crow]

i'm not too sure on this

[vagrant nebula]

Okay

thank you for the help

[craggy zealot]

Here

[misty crow]

oh

[craggy zealot]

it means: "unable to complete your transaction. Your google play account balance is only available in the US. See terms of service for google play tag codes."

[misty crow]

I understand the error

and why it happened

it's because your playstore region is set to vietnam

at least i think it is

you can only use us playstore balance if you're in the us

for you to buy from your current playstore

you'd need a balance from the country you're using

[craggy zealot]

is there anyway to set the playstore in US

although i gave my account to my friend who's living in US. It wouldnt work too

[misty crow]

according to google themselves

you can change

except only once a year

https://support.google.com/googleplay/answer/7431675?hl=en&co=GENIE.Platform%3DAndroid#zippy=%2Cswitch-between-existing-country-profiles%2Cgoogle-play-balance

if you want to buy things where you are

you'd need a vietnamese playstore gift card

if those exist, at least
cos some countries don't (like singapore)

[craggy zealot]

Actually, this email is alr set to US for a long time

[misty crow]

Then this might be something to contact google about

because it would not be limited to AL only

[craggy zealot]

i ve alr paid few times, but few weeks ago, it suddenly couldnt work anymore

let me try again, thanks for your suggestion

[vagrant nebula]

thank you, my issue is now been resolved!

[misty crow]

[vagrant nebula]

[gleaming fiber]

Hello there, I bought the new Cheshire L2D, and it has some twitching, or shading errors near her left hand, mainly the horse hairs and the horse's back. Is it me, or a bluestack error, or is it for everyone?

[misty crow]

Hmm I've seen one other person report about this so far

Could you record it and submit a bug report?

@gleaming fiber

[gleaming fiber]

@misty crow I'll try to register it from bluestacks

[misty crow]

If you can't just let me know

I would do it for myself

But no cheshire

[gleaming fiber]

@misty crow Do i need a specific app from google play or bluestack can record somehow?

[misty crow]

Uh might need a pc app

[gleaming fiber]

I'll check, since i'm playing AL on bluestacks on mac

ok making video rn

@misty crowShould i post it here?

[misty crow]

Mmm that would be fine yes

[gleaming fiber]

start at 00:11

Cheshire bugged L2D - horse back near left hand

Can you see it? @misty crow

[misty crow]

The shadows are completely off as well

Well I saw a few

Thank you

[gleaming fiber]

I'm sure they'll fix it pretty fast, after all it's their signature skin for this patch

[fleet sentinel]

Is it me or the comments button on this menu for some ships disappeared?

[lyric lodge]

Retro never has it, check their regular skin for the menu

[fleet sentinel]

That's tough

[slate pawn]

Is there a way to exit an abyssal zone without clicking the teleporter/portal?

My portal may be in a hard to reach spot

[crude wedge]

you can use the EXIT button on the bottom right

[slate pawn]

O......

Thanks

[quaint escarp]

how to unbind email ?

[misty crow]

need to contact customer support

[quaint escarp]

where do i contact them?

[misty crow]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quaint escarp]

ok thank you

[calm jasper]

Clicked 'disassemble', selected a few equip. but then canceled cuz other business, but the (-1) thing is still there

Not sure if bug or intentional, but it does bother me

[calm jasper]

Apparently it was inconsistent, but worth taking note

[thorny spear]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[unique dome]

Hi I was wondering, I haven't really played since 2018, but I purchased quite a few things for Azure Lane back then, if I have a purchase code for gems could I get the account restored?

[carmine hedge]

How to Adjust The Ratio I want Full Screen when battling

[carmine hedge]

you can't

it only supports 16:9

anything above that, like standard phones 19:9

they dont'w rok

[peak arrow]

Hey I bought the lucky box but it didn't show me the random skin, I'm not sure if I got it or not, is there a way to check or..?

[carmine hedge]

Mail

[flint fox]

Is it ways to open really old account without facebook? Cause i lost acces to facebook account(

[carmine hedge]

NOOOO

Rip

Yea

16:9 for gameplay

Dam it

Anything else it filled

Hope they gonna make 19:9 support

[carmine hedge]

Ya only the gameplay problem

Like this

Ya

[viral oasis]

I am attempting to recover an unbound account, but the link in the FAQ is broken. Who can I contact?

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

If you already own a skin you get the value of it in gems instead.

[teal ravine]

I am stuck in this update screen, how can i fix it? I already restared/closed the game but im still stuck
it worked now after I restared my phone

[pseudo fern]

Not sure if this is the place to ask about this, but I've seen other questions about shop, so here goes.

When I check any item/pack in Akashi's shop that costs $, the displayed price by Google Play, that converts it to my local currency from USD, is significantly higher than it should be based on actual exchange rates (20-25%). Is it because of a tax of some sort, is Google taking that cash for themselves, or what's going on?

[carmine hedge]

Google taking cash for themselves

It's more expensive yes

For example, the pack is 30 dollars. Google and conversion of money makes it extreme

Idk about tax

[glacial breach]

why is my azur lane always stuck on loading checking on new updates?

[soft hawk]

I'm pretty sure it's not google taking money but just VAT.

[carmine hedge]

oh

yea

value added tax

[frank bay]

Google gives really garbage exchange rates, unfortunately.

[carmine hedge]

so it is digital tax

digital tax for purchases that are online

and you know why its priced 29.99? because of google

[frank bay]

like the 4.99 gems costs me 7.26 in local currency for me, so yeah it's pretty normal

[burnt jewel]

Good afternoon. I want to ask for help. I have lost my account. he wasn't associated with any of the social networks. Is there a chance to restore it?

[fleet sentinel]

If you remember your UID, then the chances are likely

I would like to ask if anybody is having a problem where the game just crashed randomly every now and then

[carmine hedge]

it should be patched a while ago

it was patched i think

i used to have random crashes too

[fleet sentinel]

I got like 5 times today with absolutely no reason, and that was on iOS. On Android I crashed like 3 times

[carmine hedge]

try reintsall

[fleet sentinel]

My internet is crap so I can deal with the crash, it just more annoying then a problem

[carmine hedge]

ok

[fleet sentinel]

I just wanted to report it in case someone is having the same issues

[carmine hedge]

ah

most of us had it when some update came out

[burnt jewel]

I don't remember. That's mean my account lost on forever?

[fleet sentinel]

Might be the case, can you explain to me how you lost it?

[burnt jewel]

I deleted the game to download a couple of movies, and when I installed it back, I found out that my account was not linked

[placid idol]

Is it for every country? Cuz i didnt get any charges like that and the price is the exact same as the in game price

[golden wolf]

how do I get in game notifications running on my mobile PROPERLY, they worked fine when I got the game years ago even had options to have my notifi ring tone play or disable it, but ever since the notif bug FIRST popped up now they ONLY show up when the app is running (as in, when I'm playing), I have all in game permissions ON and in app info (android, samsung s10+ btw) all I got is "mission complete" and "app icon badges" and permissions set to camera files and media are "only when the app is in use" but that's because if I don't they're outright disabled, running what should be the latest update from the play store 6.0.1

[unborn ember]

Check if the game in deep sleep(or something else depends on phone) usually in batter settings

[twilit mango]

Not sure if this is on my end or not, I bought the 2020Party dress box on the 24th and had me resign in on the App Store, it went through and said you will receive it in a bit, but it’s still pending. Do I need to contact AL about this?

[frozen bolt]

how long do i have to wait for gems to go into my account

[golden wolf]

only got one app in deep sleep, and its not azur lane :/

[carmine hedge]

You need to wait until the pending sign disappears. It will generally take about 2-3 days for it.

[dim sage]

wtf, amagi server not playing nice with me

[twilit mango]

Thank you

[pale star]

I am near my router, 4 fuckinG bars of WiFi, AND THE GAME LOST CONNECTION, WHAT THE FUCK AZUR LANE

[dim sage]

game no want to work for me either tonight

[pale star]

WASHINGTON SERVER NEVER HAD THESE PROBLEMS BEFORE WHAT IS WRONG WITH AZUR LANE

[unborn ember]

Just restart your wifi. Something to do with network stability or something I don't remember. It's normal and not exclusive to AL only

[unborn ember]

Did you update in play store again after the notification bug? There's another update that fix notification issues

[tawdry arrow]

Help

Im stuck in checking for updates

[knotty jay]

i cant find my account
i tried to make a new one but my old account name is taken so i think my account is not deleted.

[sinful yoke]

accounts dont get deleted, did you ever bind it

[hallow dawn]

hello, google play doesnt let me update my game :(

im just stuck on this

nevermind

[knotty jay]

i got it back thank you

[dim sage]

ok wtf

[golden wolf]

I'm on 6.01 currently and no option to update further on the play store

[unborn ember]

Like this?

[golden wolf]

yeah looks just like that currently

[unborn ember]

Did you check the in-game notification settings too?

[carmine hedge]

Hey

Try

Going through play store

And not through azur lane

It should pop up

[stable plover]

if you remember your username, server, and when you last logged in and when you created it support should be able to get it back to you

they got my account back yesterday because my parents deleted the game off my phone and it wasn't binded

[dim sage]

wtf it mean when it says "login data expired"

[dim sage]

why do i keep losing connection to the server

amagi wtf

[carmine hedge]

your app

or something

[frank bay]

sounds like his Internet connection is unstable

[carmine hedge]

yes

[pale star]

bro, literally every other apps are fine, the only one close to azur lane like problem is pintrest saying it's offline when i open, but after that there's no cutting off from network unlike azur lane

[unborn ember]

yes i understand, it just happens sometimes. i can watch youtube and others normally but AL doesn't want to load. i restarted the wifi and it becomes normal again. also happens with other game. idk what caused it specifically but it should fix it

[pale star]

i played minecraft hive several hours and yet it don't disconnect :/
however that's the only other online game i play

[real mason]

I’m trying to log back into an old acc, ik it was linked to a yostar acc but I can’t remember what email i used for it
I know the username on the account, but I couldn’t find my uid, is there any way i can get the acc back?

[real mason]

Found uid just now, will that help?

[tiny zinc]

I had returned to play this game with my new phone ,but when i login with binded account. I got a tutorial and can't login to old account ,so i return to old phone ,check that i binded with right SNS,but still can't login in new phone.I had screen captured.then re enter to game but accident'y press on 'facebook'icon on loading screen and my old account gone to new account again,can you help me recover my old account?

[carmine hedge]

For some reason my phone alerts for a finished class finished commission etc are 7 mins too early. I didnt have that issue before. How can i fix that?

[carmine hedge]

Did u enter the right (your old) server with your old account?

[tiny zinc]

same server, i can search my old account name from friend option

[regal carbon]

i bought a package but i didn't receive ruby

[quaint raven]

Email the customer support, [e-mail], with your Azur Lane UID and / or in-game name, screenshot of the purchase receipt, and name of the package you purchased, and they should be able to help

[regal carbon]

how long does it take for them to respond? if it is going to be a day then i'm going to refund instead

[quaint raven]

Not entirely sure, I don't really know if they have limited hours they respond to emails or if they have international support staff as well , but my experience emailing them in the past myself I normally got a response within a few hours

[sinful yoke]

it can be hours or a few business days

they only respond normal business hours in china’s timezone

[regal carbon]

thanks. i'ma wait for a few hours before going to use google refund instead.

[severe meteor]

So as you can see I have a lot of coins and I can’t accept my commissions because of it and now I have ship girls stuck in them and can’t cancel them anything I can go about that ?

This has never happened before only started happening today

[quaint raven]

600k is the hard limit for coins

[severe meteor]

Ok I’ll try spending some

[severe meteor]

Ok spending some works and I can collect them now ,thank you

[lost lynx]

I cant join any guild cuz it said guild application is full? Like all of the one i tried

[unborn ember]

join the one in #friend-and-guild-id instead

[void knoll]

hello guys, so i downloaded the game on my phone and i cant find my account, before i played on bluestacks emulator then unisntalled al, maybe i really didnt bind the guest account but the thing is everytime i log in on mobile it wants me to log in with some account ( i choose yostar) and then it sends me a code on my e-mail, is it normal, to do it everytime?

[crude cove]

Look this jaja

[obtuse fern]

Is there any way to install the game on a server not for your region on ios?

[sinful yoke]

yes, itunes account

[sinful rain]

Just a thing, here it's clear but for more convenience...

[cerulean grove]

I just find out that I haven't acquire portrait for 3th EN anniversary... I know the answer, but still. There is no way to obtain it ever again, right?

[lyric lodge]

Wasn't that in the mail? So just, collect it there?

[sinful rain]

i think if you werent online during the anniversary event period, you don't receive it

[cerulean grove]

I was said that it was in cowboy minigame, with another portrait

[sinful rain]

ye

[cerulean grove]

And I accidentally skipped last days of it... As I think.
The saddest part is that I was online all the time. Moreover, didn't miss a day. But missed the one ****** event with anniversary portrait...

[lyric lodge]

Can't check, no page of that on the wiki... but the game lasted atleast 2 weeks, with 7 days needed so if you missed one day there were 6 more to make up for it... but that's in the past now.

[cerulean grove]

The thing is I didn't know about anniversary portrait. And wasn't really interested in the cowboy one. And then I forget or thought that I finished it and forget - accidentally skipped, as I said.

[cinder sphinx]

stupid question but is there anyway to use your google play acc for al on iphone lmao

[sharp shale]

hm you can't bind your azur lane account to google play
but you can bind your azur lane account to yostar, twitter, facebook, which then you can log in from your apple device and that'll work

[cinder sphinx]

thank youuu

[floral flame]

Is there any way to force a wider view of combat (so the background gray map is no longer visible) on a phone?

[sinful yoke]

no, only 16:9

[gritty bolt]

I can't add students in lecture hall. I'm not event upgrading

[sinful yoke]

#bug-reports message @gritty bolt

[gritty bolt]

ohhh. I see. Thanks!

[turbid basalt]

can i ask something, uh how can i change the fb login in azur lane (switching accounts because i entered a wrong facebook login xD)

[fickle bridge]

I just had this really weird bug where azur lane launches the setting page to allow it to modify system settings?

I tried leveling up my ships today and for some reason it gives me this window repeatedly

It just happened to me today

[compact relic]

any know i see frist time this

[lyric lodge]

Turn off the screenlightning change on auto in options

[fickle bridge]

I'll try that thanks

[fickle bridge]

I cant find the setting tho

nvm i just restarted the game and the issue seems to be gone

[fickle bridge]

oh yeah that's one of the things I turned back off

[carmine hedge]

anyone playing on bluestacks please let me know the best settings to run AL. like DPI, renderer etc

[bitter cedar]

It depends on your hardware, but don't ask me, what exactly to choose.
I'm glad, that I got it running somewhat smoothly, even though I have more than enough power for it.

[carmine hedge]

its running fine. a bit of stuttering at the begining of every battle.

[obtuse fern]

forgot my old acc's uid, server and username, only know it was connected to my yostar acc with my email (and probably google play games which doesn't work on ios)

am i screwed

[bitter cedar]

just tap on the yostar logo and put in your email, then hit generate. Your account gets an e-mail with a code, that you put in and then hit confirm. You're now logged in again

[bitter cedar]

.

[obtuse fern]

hmm, looks like after i log in picking any of the servers i remember will start the tutorial.

nevermind then, I don't have much on that acc. just wanted to see the letter screen when you login after leaving the game for a long time. lol

[unborn ember]

In server selection menu there's a button on top that says 'Results found'. Click on it and it will scan all server for account

[obtuse fern]

oic, lemme try

[obtuse fern]

no result other than the new one i just created. oof

start over it is

strange tho, i didn't have to sign up when logging in the yostar acc with a new acc.

[unborn ember]

if there's not much progress in that acc. it's fine i guess

btw try doing it multiple times. sometimes it just doesn't show up. just in case

[narrow marsh]

I need help with an issue that has been impacting my enjoyment of the game a lot 😦

I like to keep my dock themed. Not cluttered with ships I don't want. So I retire ships I don't want. But I am not able to retire some of the ships that are cluttering up my dock.

Could someone from support manually delete the ships for me? I Don' care if I don't get the materials from retiring them.

Organizing the dock is the most satisfying part in the game to me.

[hidden dune]

i think i got hacked

i had a few dozen Universal Bulins and now they're all gone, i havent gone on a limit break spree recently, how can i fix this?

[summer fractal]

if you change phones, how do you login with yostar to get your account back?

[sharp shale]

through the title screen

[summer fractal]

i have to enter my email address and generate a new code?

[sharp shale]

yes

[summer fractal]

it seems like its taking me back through the tutorial?

[sharp shale]

did you select the correct server

[summer fractal]

i believe so

do u have to generate a new code to try each server?

[sharp shale]

no

if you're in the tutorial right now, just close the app and open it again

[summer fractal]

and try all the servers?

[sharp shale]

click here

[summer fractal]

uhhhh... kinda saying the accounts are level 3?

praying i used the right email address

got it! it was under a different email address

[sharp shale]

ah, that's good to hear

[summer fractal]

alright, back in action. thanks so much.

[arctic remnant]

hi sorry if im in the wrong chat but i lost my account cuz i got my twitter account deleted so who or how should i contact to get it back?

[unborn ember]

contact customer service

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[arctic remnant]

ok thx

[hollow smelt]

Is it normal Lecture Hall is inaccessible atm due to the upcoming update?

[misty crow]

https://media.discordapp.net/attachments/460645783021289472/892813184984027146/unknown.png

[hollow smelt]

Thanks. Sorry should've hover over there

[celest tendon]

Can someone help me with this? Every time im trying to limit break my shima and enter her page i have white background with her on middle and the game literally getting stuck on loading...

[lilac briar]

have you tried turning your phone on and off again

[narrow marsh]

I waited about 2 months for support to reply to my email. No reply yet 😦

[sinful yoke]

send a follow up by replying back to your original email, and make sure it was sent to [e-mail]

[narrow marsh]

Alright, I will try.

[worldly fern]

Help....

[burnt flume]

daily missions with other language

[vagrant plover]

Noted

[waxen iron]

Got only coins from daily raids without any upgrade parts
is it visual bug or?

[vagrant plover]

this was noted too

[vapid valley]

error report, Sandy server, just right now :

[foggy sapphire]

I only got Coins when I took the quick 3x...

[sterile nebula]

think daily raids needs some time to be fully translated

[trim onyx]

halp!

they can't get out of class!

THEY ARE BEING FORCED TO LEARN!

[misty crow]

Uh lecture hall no longer works that way

The ships that are inside are pure aesthetic at this point

If you go in and out

It's diff ships

[vast quartz]

Yes they are stuck there to learn forever

[trim onyx]

huh, oh that's cool, thanks for clearing that up
in other news

[trim onyx]

NOOOOOOOO

[sacred crane]

I'm stuck in this screen for a few minutes now

[trim onyx]

how do I use the exp packets then?

[sacred crane]

its just stuck in 2/359

restarted the game now stuck in 12/358

[marble wave]

I cant get pass this, i already open and close the game a lot of times

I even waited like 5 minutes in that loading screen

[zealous stirrup]

Not sure if this is a bug or something, but I had two ships that were edging on 120 last night (119 and 118 respectively) and now this morning they're both 120. Not complaining, but idk if that's a bug since they were both close to 200k exp off from then level cap

[vapid valley]

not a bug, read change log mate, they suppose to lv up just a little bit, have fun 😉

[vast quartz]

please take a log mode screenshot for me

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[marble wave]

ok

[vast quartz]

thanks

[thin steeple]

hi i would like to enquire is there a bug with daily raids?

i did the escort mission but only get gold as reward, but i don't have a screen shot

[zealous stirrup]

Aight, makes more sense

[carmine solstice]

white bars

[foggy sable]

i think i found a bug :)

[dark inlet]

What do I do?

Doesn't let me log in

[rough wind]

dies

[red egret]

sameeee

[elder dagger]

Same

[unborn ember]

Login again at the side

Try restarting your game, if still the same, restart device

[rough wind]

I’ll try to reset my device then since I’ve restarted the game like 10 times

[dark inlet]

how do i restart the game?

[red egret]

you...close the app...

[dark inlet]

huh

did that and restarted it, so i guess what do i do know?

[idle maple]

Dead on iOS

[charred blade]

I got the same problem and it's dead on IOS

[wintry reef]

same thing for me cries

[charred blade]

tried everything, still broken

[rough wind]

im on ios too seems like a ios issue

[willow anvil]

hash failed. it still persist after restarting iphone

[white ice]

^

[woeful sequoia]

I’m on iPhone and this is happening too

[red egret]

hash files smhhhhh

[dark inlet]

so its rather a common problem and not only mine?, btw i on android

[next sierra]

We all have the same problem i see

[ember hawk]

can confirm, ios here with hash file problem

[charred blade]

I'll try Bluestacks

[solid iris]

Same problem as well on iOS

[rough wind]

I’ll check for updates in the App Store

Couldn’t handle my 125 Warspite

[hollow dew]

K so apparently apple doesn’t like the game i see

[dark inlet]

this isn't good, now is it?

[naive raft]

Is everyone getting the hash file check failed. msg?

[pearl rain]

Yep hash file on ios

[next sierra]

My Taihou oath skin

[rough wind]

Seems so

[ember hawk]

at least for ios

[carmine hedge]

Same getting the hash file on ios

So android is completely fine?

[naive raft]

okay least i'm not the only one

[ember hawk]

not sure about android

[bleak epoch]

Android is borked too

[wintry reef]

welp

[rough wind]

I think all we can do is wait for it to be fixed

[ember hawk]

OOF

[hollow dew]

Time to wait then

[bleak epoch]

No hash file but it's stuck on checking for updates

[brittle tapir]

Shit both android and IOS are down right now?

[woeful sequoia]

Yup

[rough wind]

I don’t even know what a hash file is

[pearl rain]

Oh no

[next sierra]

Oh no x 2

[ember hawk]

f

[woeful sequoia]

Taihou got too excited about the oath and broke the game

[bleak epoch]

Trying again now. I've been able to play and do the dailies, logged out and got a notif for a commission and there I go, unable to enter at all

Apologems incoming

[lunar heart]

I just want to play the game

[fierce jasper]

I was gonna post about the hash file but seems a bit redundant now

[orchid fossil]

Down on iOS for me with has fail

[ember hawk]

i was in the middle of farming hard mode

[wintry reef]

Apologems

[hollow sorrel]

Apologems

[muted gale]

I’m stuck on that too

[lunar heart]

[muted gale]

Has anyone figured it out?

[bleak epoch]

Apologems

[fierce jasper]

[next sierra]

My waifus :

[lunar heart]

Apologems

[arctic sparrow]

y’all getting this too?

[carmine hedge]

Akagi Taihou and Roon busy
Aiming guns on the devs

[coral sphinx]

Yeah

[next sierra]

Apologems

[thin forge]

yes

[dark inlet]

yep

[ember hawk]

yup

[lunar heart]

Yeah

[wintry reef]

Yup

[solid iris]

Ye

[next sierra]

Yep

[tender drum]

how to fix this?

[ember hawk]

wait

[wintry reef]

Just wait ig

[lunar heart]

Wait

For gems

[dark inlet]

well then

[ember hawk]

and cry while waiting

[carmine hedge]

So far android has no issue

[dark inlet]

eyb ko

[lunar heart]

[brittle tapir]

It’s an issue on the server

[carmine hedge]

impossibru im in da game rn

[brittle tapir]

Wait for intern-kun to save the day

[next sierra]

Intern kun pls save us

[winter vine]

I've noticed that some of the text isn't translated on some of the daily raid's rewards, probably unrelated.

[lyric eagle]

Same here

[carmine hedge]

Yeah i noticed that too

[carmine hedge]

Yus

[tender drum]

I thought I lost my acc

[wintry reef]

Thought 6 hours was a bit short of maintenance

[rough wind]

Intern kun save us and gib apolocubes /lh

[carmine hedge]

Some android users can still play btw

[spice olive]

its like everyone. did u guys close ur game and then go back in after?

[carmine hedge]

I came to ask about hash file but we all seem to be here for the same lol

[lunar heart]

Apologems

[next sierra]

Apolgems

[grand acorn]

Oh good, it’s not just me!

I thought I lost my account

[tender drum]

Same here

[carmine hedge]

I can’t wait for my 50 gems

[woeful sequoia]

Yes I even restarted my phone and it’s still closed

[young lotus]

Hello there fellow commanders I am an apple user

[lunar heart]

Common issue

[next sierra]

Yep

[spice olive]

ye

[lunar heart]

It seems

[toxic ivy]

Welcome to the club lol

[coral sphinx]

Is everyone getting this on iOS? Or both android and iOS

[winged garden]

so everyone?

[wintry reef]

iOS down

[vocal lotus]

IOS I think

[white ice]

ios

[coral sphinx]

Yeah damn

[azure aurora]

guess this isnt just me lol

[vocal lotus]

Android users are laughing at us rn

[fierce jasper]

Yep

[next sierra]

Apple

[coral sphinx]

It is what it is 😂

[lunar heart]

[spice olive]

did u guys update and then restart the game i think thats why idk

[white ice]

https://tenor.com/view/akairo-azur-lane-kashino-gif-18785660

[frank bay]

#bug-reports message the iOS file hash is missing on their servers, settle down.

[vocal lotus]

Apple still better

[grand acorn]

It’s not just you, thankfully

[tender drum]

Oh so it’s only in IOS users

[brittle tapir]

Bruh my commissions just finished and I can’t send out new missions!

[lunar heart]

Big sad

[worthy mulch]

https://tenor.com/view/sad-cry-crying-tears-broken-gif-15062040

[lunar heart]

Both users are having issues

[young lotus]

Well that’s good some of the church coalition has the issue as well

[winged garden]

sadge, was logged in like 5 min ago

[lunar heart]

I was busy farming

[wintry reef]

same

[winged garden]

I was doing dailies

[next sierra]

My waifus

[grizzled talon]

damn

[tender drum]

After I said that I didn’t get shimakaze

[next sierra]

Big Sadge

[coral sphinx]

My commissions, I was about to put new ones up but then this happened at 1am

[next sierra]

[lunar heart]

[grizzled talon]

ios user having that problem. literally was just about to finish all dailies

[real scroll]

Any fix for this?

[lunar heart]

Wait

[wintry reef]

wait

[next sierra]

Wait

[brittle tapir]

Pick a god and pray

[round karma]

Was literally about to pop in here for the same message lmao

[stable plover]

What the hell happened

[upper gulch]

Guess I’m not alone

[stable plover]

Same

Bruh

[round karma]

Lol

[digital sedge]

Happening to me too

[lunar heart]

Common issue

[grizzled talon]

seems like we need maintenance 2.0

[wintry reef]

Big bruh

[next sierra]

Apologems

[stable plover]

Bruh I want to play

[upper gulch]

Definitely

[stable plover]

[tender drum]

So it’s the server

[real scroll]

Omg ok, thank you, so glad it’s not just me after oathing Taihou

[hollow dew]

[dark inlet]

question, do they see this?

[stable plover]

No idea

[next sierra]

My Taihou

[upper gulch]

Probably

[vast quartz]

We have notice the iOS problem and are looking into it

[dark inlet]

that doesn't help

[lunar heart]

The gods answer our prayers

[dark inlet]

😄

[spice olive]

ty

[upper gulch]

Thank you Nozokana!

[white ice]

yorokobe

[woeful sequoia]

Well I’m going to take a nap then. I’m at work 🤡

[dark inlet]

.-.

[lunar heart]

Back to work

It seems

[rough wind]

Can someone @ me when this is fixed lmao

[woeful sequoia]

There’s no work to do now so I’m gonna nap in my chair until things get rolling or game gets fixed

[next sierra]

Time to slep

[dull mantle]

Oh so tahts been a problem for others?

[upper gulch]

Wake me up when the situation is fixed

[dull mantle]

It was fine until I wanted to update the files

[stable plover]

Well no shit

[finite cape]

Ran into a problem with the update on IOS

[winged garden]

everyone did

[stable plover]

Wake me up when it’s fixed

[finite cape]

It worked fine on my android tablet but it crapes out on iOS

[swift loom]

Me got this too…

[gentle aspen]

Apologems?

[winged garden]

seems like they forgot a file, I'm sure they're working on a fix

[lost lynx]

Halp

[wraith pilot]

Bruh I’m getting that shit too

[dull mantle]

I should have checked here before I tried the reinstall

[wraith pilot]

Yeah same

[lost lynx]

What happening

[finite cape]

Yeah I think so, I’ve even uninstalled and reinstalled it and it still showed me that

[quartz tangle]

what??

[dull mantle]

Luckily I binded my stuff

[proper finch]

Getting this

[wraith pilot]

Wow so many with the same problem

[lost lynx]

Everyone is grtting this

[winged garden]

new update forgot a file

[brittle tapir]

It’s an issue on the server

[finite cape]

Yeah no kidding

[lost lynx]

Eh then what to do 🐧

[brittle tapir]

No option but to wait

[wraith pilot]

Wait for game fix

[lost lynx]

Ưhat to do

[formal knoll]

okay, i reinstalled like 20 times and was worried LOL

[lost lynx]

tháy suck

[swift loom]

Hope it’s not take a long day to fix…

[carmine hedge]

Waiting game 2.0 : hash file boogaloo

[wraith pilot]

I guess we go play something else while we wait then

[south moth]

Count to 1 million ?

[finite cape]

If it’s a server issue, why is it working on my tablet just fine

[wraith pilot]

Bruh it’s prolly gonna

[brittle tapir]

That an android tablet?

[carmine hedge]

Android still works fine

[brittle tapir]

If so its an issue on Apple server

[elder dagger]

looks like it

[finite cape]

Yup, tab A

[round wagon]

Android works just fine

[unborn pecan]

It’s iOS problem

[lavish timber]

Need help for IOS

[winged garden]

join the club

[carmine hedge]

Yeah u gotta wait

[unborn pecan]

Just wait they’re fixing it

[solar spear]

Oh you too?

What is this problem?

[finite cape]

We’re in the same boat friend

[lavish timber]

Sadge

[upper gulch]

They’re aware about it and working on it

[elder dagger]

server ded

[inner blaze]

Same problem

[elder dagger]

for ios