tech-support

[unborn ember]

but now you get your account back. that's all what matter

[grave flame]

I still haven’t received my 200 gems from the 3rd anniversary video event, are those still rolling out?

[topaz warren]

So I had an error and purchased two Microlayer lucky boxes yesterday and tried to get a refund through Apple support which didn't work. Does anyone know where I should contact to get a refund one of the purchases? I only recieved one of the packages.

[muted mason]

Good afternoon, there is a serious problem with the guild operation. Upon completion of two tasks that are available 2 times a month, I immediately, out of habit, acquired a task so that the operation would start immediately upon the update at the beginning of the month, but the operation takes place without the participation of guild players, because it is impossible to enter because of the monthly limit, This was not the case before, the operation started after the player activated the first task. Because of this, a lot of guild currency is lost, and there is already a strong deficit of it for purchasing guild bonuses and buying items in the guild store

,

[vagrant wraith]

Can i delete files in the game folder to remove all shipgirl voices i downloaded? To free up storage space. Or do i just clean reinstall?

[sinful yoke]

if you check the guide in pins, your ch aracter icon is local side, not client

[sinful yoke]

it has to be reinstall, if you delete manually, it may detect suspicious activity or you might break the game by accident

[orchid knoll]

why is lexington full

server dead

makes no sense

[sharp crest]

wym server dead? as a lexington player thats literally playing right now, what do you mean?

[orchid knoll]

server with not that much player

[vale gust]

Hello, how can I request refund for JP server? I bought gems but got payment twice.

[brazen snow]

Can I get the trophy furniture after clearing D3 in the events in war archives?

[frank bay]

No, trophies are limited time items only obtainable during the original event and the rerun

[dense junco]

I haven't had any technical issues with Al before so this is kinda odd

[unborn ember]

just desync. restart the game

[dense junco]

Restarted the game, the commission disappeared

[unborn ember]

that means you already collected it

its collected but the game shows not. when you restart it shows the right one

[dense junco]

alrighty thanks

[upper jungle]

Good day! I have been playing for the second month and today was training in Sirin's operation. Shopping in the store. I pressed as it was said in the training and I lost 5,000 oil. What can you do ?! I spent a couple of days to accumulate this oil .Maybe write in the wrong place and sorry for my english

[lyric lodge]

You bought it. You can use it from the OPS inventory. You cannot refund.

[frail wren]

I need help fixing the aspect ratio of the game on my ipad. Going through the options of the game doesn't fully fix it either

[upper jungle]

I bought some kind of card for 5,000 oil, like so . it is not in the inventory

[frail wren]

That's with the option turned on

[jaunty knoll]

Hello, i hav issues with my sakura empire fleet, casue almost all the ships disappeared, even in comissions

[carmine hedge]

What is the e-mail adress for the support. I worte 2 e-mails for account recovery and i still didnt got any answer

[unborn ember]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

Thx

[fading pecan]

I tried to purchase the Microlayer Medly Lucky Box 2021 pack but my iTunes wanted me to input my CCV from the card. After I did that the money was taken from my ITunes balance but I didn’t get the pack and every time I clicked it it just says error now. I reached out to the AI help bot ingame but after I sent it the Screenshot of the purchase, my server, UID, IGN, and amount of the pack that was purchased I didn’t get a response from the bot. Hoping to get this solved before the current banner ends so I’m just checking if I did something wrong or if I just need to wait now. Thanks in advance!

[tacit zodiac]

Had a question: I dont play the game too often anymore but invested a crap ton of time into it over the years, Storage on my phone is constantly full with with azur lane taking up multiple GB I plan to uninstall it, by doing so will my progress be lost or will it save with the accounts i linked?

(I know this has probably been asked before but I wanted to be safe rather than sorry)

[sharp shale]

it'll be saved

if you're worried you could take a screenshot of your profile just in case

[trim gyro]

I have tried checking other servers and I still can not log into my account.

[carmine hedge]

and you linked it to twitter you might want to hit up there support email

[carmine hedge]

i tried to install the game with memu on pc but it says download error contact the software manufacturer

[carmine hedge]

bruh

anyone answer pls

[unborn ember]

what give the error. the emulator?

[vivid hare]

Anyone got the unknown error:-1?

[sinful yoke]

login with your binds on the left side @vivid hare

[vivid hare]

Ah i see thank you

[carmine hedge]

yes

[unborn ember]

it happened when you're installing memu or AL?

[carmine hedge]

memu

[unborn ember]

https://www.memuplay.com/blog/how-to-solve-installation-failure.html
try this. or try using another emulator instead

[carmine hedge]

ok

[carmine hedge]

which emulator

[unborn ember]

try bluestacks

[lyric grail]

is auto-search in OpSi broken?

nvm.. restart fixed it

[naive raft]

Hello, i've binded my account to Apple and FB. My app was crashing every 3 minutes or so i decided to delete the app and reinstall it knowing that i have binded my account. After i install everything, i went to login using FB and it seemed to work but when I choose which server, i dont' see any of the "your Character" icon on the server i was on (Amagi), tried using Apple to login, seemed to work but again, no "your character icon" next to the server. Do i have to start over? Did i miss something?

[unborn ember]

Try clicking that "results found" button

[naive raft]

Whew that worked thanks! I'm on Ipad so i'd never think to click that during the menu. Thanks again!

[strange forum]

the games stuck on checking for updates i tried restarting the game but it didnt work

[carmine hedge]

i guess i cant play it

[muted whale]

hello guys Let me explain in details somedays ago I've changed the old version of bluestack to a newer one and with that I ended up uninstalling the old one along with the games and reinstalled the new version of bluestack so azur lane just have gave me the option to create one new account probally data have been deleted and I can't log again in my account I play azur lane for two years in Washington server I really need help to recover my account back if are you guys can help me?

[unborn ember]

Why

[muted whale]

Hood I miss u so much sorry

[unborn ember]

Do you have your account uid. Or any screenshot related to that account, payment receipt etc?

Contact customer service for account recovery. Also provide any information you have about that account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[muted whale]

I use computer for playing because my phone don't have enough space I'm free player and all I've earned with effort

for two years

lv 80+ account

[unborn ember]

Contact customer service, give them every information you know about that account and hope for the best

You can also use that screenshot

Anything related to that account

[muted whale]

thanks I will

done I've sent detailed information with screenshot

[pale star]

azur lane just go connection lost, even when the device is at 4 bars of internet

[crisp briar]

I think this is a channel to ask about twiiter campaign 200 gems

I havent received it yet

Is it normal?

[mystic osprey]

Help

Me

[naive flicker]

Do i need to reinstall the game?

[trim gyro]

Thanks to you my problem has been fixed.

[carmine hedge]

none of the emulators work and i dont have admin rights on my pc

[unborn ember]

i see. can't do anything about it then. there's some way to bypass admin but it's too complicated

[carmine hedge]

bruh

[viral venture]

its second day with this i cant even get to log in fix your servers we dnt need more skins to not working game ...

everything else that need internet works perfecly google play ig fb chrome so ..

[sinful rain]

Is it me or the automode just won't start automatically now ?

I mean, i start auto mode when starting a chapter, the auto mode is disabled inside of it and once activated the ships won't moove until you tap an ennemy fleet (and doesnt even go here if it's not the auto mode target)

[unborn ember]

try using vpn

[echo tinsel]

Don't know if this is the right place to ask, but does anyone know a good emulator I can use? I tried bluestacks but when I went to install it it states theres no support for the M1 chip

[carmine hedge]

memu

[unborn ember]

i think nox support m1

[glacial pilot]

M

Failed purchase but the money has been deducted

[unborn ember]

Try restart game and see. If the gems not there. Contact customer service

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[echo tinsel]

Trying this out, thank you for the help :D

[carmine hedge]

Hello, how do I unbind my YoStar account from my Azur Lane account?

I accidentally made a blank account with it

Instead of binding it with mine.

Um

Hello?

[unborn ember]

Contact customer service

[unborn ember]

This one

[echo tinsel]

What should I do if the launcher is continuously stuck at 99%?

[unborn ember]

https://www.bignox.com/blog/fix-nox-app-player-mac-version-wont-start-issue-stuck-99-issue/

Looks like still new thing though

AL used to be in app store for m1 but removed i think. Based on what that one person keep saying

[carmine hedge]

that will be 1 ship girl please 😛

[pastel crystal]

How do you make AL notify you outside of the app?

I changed some setting to handle the bug earlier (on android) and I don't remember what I did

I still get mission and research complete notifications but they all flood at once when I open the app, which sorta defeats the point

[frank bay]

Any sort of account bind will work yes

[unborn ember]

Sleep mode or something. In battery settings i think

[pastel crystal]

that worked, thanks

it was under deep sleeping apps

[main smelt]

Hello! I was directed here because I wanted to ask about my account recovery.

[unborn ember]

did you linked your account

[main smelt]

I'm not sure... I tried going through the Facebook, Twitter and Yostar logins and none worked...

[woeful apex]

hello. is there any way to unbind facebook account?

[main smelt]

In the bind section, there you can unbind. I think I saw it in the #622745106751029248 imgur post.

[unborn ember]

Try logging in again

Then click change and click that "Results found." Button

[main smelt]

Alright. Give me a second.

Yeah... All of them say no Data.

[sinful yoke]

do you have your UID?

[main smelt]

I have it written down, I need to find it.

[sinful yoke]

I can wait no worries

[main smelt]

What does a UID look like for example?

[sinful yoke]

its a string of numbers

[main smelt]

Is there a specific amount? Or is it different for everyone...

[sinful yoke]

typically 6 characters long I believe

[main smelt]

71931100

I think this is it!

[sinful yoke]

/checkbind 71931100

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Sep 4, 2021, 8:49 AM

[main smelt]

Ah...

[sinful yoke]

you can contact customer support to recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[main smelt]

Is there a specific way I should word the email?

Like should I include all information I know right now? Or when they get back to me.

[sinful yoke]

include all that you can, they will ask for more details if they need

[main smelt]

Thank you so very much. For your patience and your help.

[frank bay]

yeah, you login with the bind option one time, then after that normal login method

[shadow valley]

hello good day I am relatively new to the game and I have a problem until today I have done about 5 missions of free gems and I have not received any, why is it or is it a bug?

[sharp shale]

did you 3 star the stages

[shadow valley]

Yes, I say of the missions for time like 2 hours.

[sharp shale]

could you send a picture?

[lyric lodge]

If you mean commissions, the odds of actually getting gems in a gem commission is low.

[shadow valley]

Yes, I mean those, because they have appeared to me as 5 and I have made them and I have not received any I have the same amount of gems

[unborn ember]

[latent magnet]

I'm trying to recover my 2 years old account, still have the purchase receipts and the IUD but I don't know if I did bind :s

[latent coral]

I'm having connection issues for battles not sure what for though

[main smelt]

So I have my account back. But In the wake of me trying to get it back manually I have linked my Facebook and Yostar account to other throwaway UID's... Is there a way to delete them so I can link them to my recovered account?

[unborn ember]

contact customer service

[restive raptor]

Guys whats the minimum ram of a smartphone to not lag during EX or any heavy bullet hell scenarios?

[sinful yoke]

2gb

actually I think its 4 let me double check

3 absolute minimum, 4+ recommended

[feral knot]

need a bit of help. How do I change name in azur

it says I need some item to do it but idk how to get it

like a Identity change certification

How do I get those??

[carmine hedge]

I want to ask something, how to unbind my azurlane account with Twitter? Because it needs some verifications like from my email. Unfortunately, i cannot enter my mail too (i use Yahoo mail)

[unborn ember]

in shop. same tab as dock space i think

[unborn ember]

try contacting customer service

[carmine hedge]

How to contact them?

[unborn ember]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[carmine hedge]

Thanks bud

[carmine hedge]

Wait a minute, these can be used in JP and CN right?

[unborn ember]

you need to contact different email for cn jp i think. try doing this "Settings > Help > Contact Us. "

[feral knot]

Thanks

[muted whale]

hi how many days does it usually take yostar to respond to player support messages? today is the fifth day and I didn't have any answer

[unborn ember]

don't count in weekends

[brisk gulch]

why "told" have 3 L ???

[carmine hedge]

hello, I had a bug, I did not play for a month, left the attack on the hard location 5-3, in the end I merged the boss, but I can't get out, and then the cancel button does not help

[brisk gulch]

have u update tge game?

[carmine hedge]

I cannot enter other locations, because I did not go through this

10 minutes downloaded from the market only

[brisk gulch]

try delete the game

and re dowload

it

[lyric lodge]

Probably not a typo, just an inclination, like looooooong ago.

[carmine hedge]

eh, download again

[brisk gulch]

try contact the service

or dowload again

[unborn ember]

I think you need to contact customer service for this. First time seeing this, interesting

[carmine hedge]

@unborn ember In the end, that ingenious solution helped.😂

[trim yoke]

Is there a chance we'd get a "Limit break available" filter for the dock?

[wild kindle]

I get this every now and then. I usually wait a bit before trying again and I’m able to log in but anyone got this before?

[carmine hedge]

is this normal? i cant even read what it's saying

[feral knot]

Hmm...thats odd

[tardy totem]

does anyone still have notification issues, like when commissions are done and stuff

[unborn ember]

update to latest version in play store. if already updated, check if the app is in sleep mode(or something they called). usually in battery settings

[tardy totem]

think I got it, it was turning back on "allow background activity" in the app settings, couldn't find it in battery settings

thnx for the help

[timber cosmos]

Hello guys, something really weird happen on my account. I had 500 gems disappeared and I did not remember I ever used them...Is there anyway to check your where/when did you used the gems?

[fathom bloom]

I have a slight issue

the teleporter is inaccessible

and I can't leave in any other way as this is an obscured zone.
I checked every single tile around it and I can move on none of them

I killed every fleet around the teleporter but none of them were blocking a tile

[frank bay]

just click the Exit button, a workaround already exists.

[fathom bloom]

ooooh

wow

I tried everything for minutes

and completely ignored that button

thank you

won't get me the loot but I guess it works for now

[slender moon]

Buddy has a pretty nasty thing happen not sure if it's a glitch?
He completed all pr1 exp boost missions but instead of taking him to pr2 missions it reset to pr1

So like he has to do everything all over again

[unborn ember]

you can do pr1 twice. it's originally a bug but then added as features

[slender moon]

Oh I see, can he do pr2 or have to do 1 again? I think he finished pr1 before pr2 missions were added

[unborn ember]

he need to do pr1 again before being able to access pr2

[slender moon]

Thanks for your help man

[unborn ember]

[carmine hedge]

I want to destroy my epic ship but I forgot my secondary password how do I release it?

[plush frigate]

me too 🤔

[weary mountain]

Can someone please tell me what the optimization is?

[unborn ember]

[Optimization and Fixes]
TLN: Directional researches being changed here are D type researches (the ones that has the ship face as the main rewards)

1. Researches appearance rate with regards to "Research Focus" has been changed:
   If you have enough Strengthening Units to max out the ship "Fate Simulation", directional researches that focuses on the ship will no longer appear.

※ Notes:
　(1) If "Research Focus" is NOT "None" and all ships available have been fully strengthened or have enough blueprints units to complete development/"Fate Simulation", directional researches for every ship will appear.
　(2) If "None" is selected for "Research Focus", only the directional research of ships that have not been completed and do not have enough blueprints to complete development/"Fate Simulation" will appear.
　(3) The appearance probability of the directional research itself is not related to the amount of Strengthening Units of the ship currently in depot.

2. Strengthening Units obtained from directional researches have been changed:
   Directional research will only rewards Strengthening Units of the ship shown while the maximum number of Strengthening Units that can be obtained (per research) will increase.
   ※Additionally, as Strengthening Units for other ships is removed from the drop table, the total amount of Strengthening Units obtained may decrease.

3. Season 1 researches will no longer show up for the 2 random slots out of every 5 per research refresh when focusing on any other season.

[weary mountain]

Thanks👍

[sinful yoke]

you can contact support and they can verify, but you cannot refund gems in any way even if it was a mistake

[carmine hedge]

How u can concant costumer service, if i mail them never get replay. Only want unlink secondary password

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@carmine hedge

[serene pewter]

Hi, guys
I have a problem and don't know with who I shoud talk
For today I cannot play any hard mode, the game says so
But I have still the mission to play one
What is going on?

[unborn ember]

restart your game

[serene pewter]

Thank you<3

[restive raptor]

Guys whats the minimum ram requirement so I wont lag during EX or heavy bullet hell plays?

[carmine hedge]

I can’t wrote apples on fleet name can someone tell me why ?

[frank bay]

because it contains "les"

[carmine hedge]

do u know every emulators to play the game

[carmine hedge]

lmfao

[carmine hedge]

why no les ?

and whats that means ?

[trim gyro]

I looked it up and apparently it’s a slur for lesbians.

[carmine hedge]

oh thank you

[fathom iron]

“Facebook authentication failed” on an iPhone

[prime gull]

hey guys how to fix notification? i haven't received any notification for some time now and i only noticed it now

[unborn ember]

Check if the app is in sleep mode or something it called. Or check 'allow background activity. Both i think in battery settings

[carmine hedge]

I've been sorteing with my iron blood fleet which is maxed out and level 120. For some reason, my fdg has stopped earning exp and now it shows 0 exp earned for her only on the win screen. Everyone else still gets their exp. Any explanations?

[undone parcel]

she's collected 3m exp

[carmine hedge]

Never knew there was a cap

[unborn ember]

the cap a ship can store is 3m

[buoyant sierra]

hi guys, i'm using HP Elitebook 840 G3 to play Azur lane on Bluestack 5 and the game when in fight seem to be laggy a little bit, is there any thing i can do to improve performance ???

[unborn ember]

Set you emulator to use 3/4 cores. More ram

And another thing is set bluestacks as high priority

[buoyant sierra]

what is high priority ?

[unborn ember]

Open task manager

In process tab, right click on bluestack and choose'Go to details'

Right click on HD-player.exe, set priority>high

[static creek]

i am addicted to this game , please help

[rotund mist]

how to fix double notification?

[burnt edge]

my emulator, mumu app player, isnt downloading the new update

what do

its just stuck on 'checking for updates'

ok i figured it out

my vpn was on and was blocking the internet for some reason

[wooden hinge]

Not able to finish my own boss giving me that error

[lyric lodge]

Desync, as you can see someone already finished it for you

[night solstice]

I can't add ship girls to my dorm

Same error every time

No matter who i select, or how many

[unborn ember]

Restart the game

[night solstice]

Oki

Thanks

[muted whale]

Hi guys I've sent new e-mail today

with more detailed informations and screenshots

waiting for yostar answer

[vapid gorge]

Is there a plan to add enterprise meta at some point?

[sharp shale]

maybe

[languid elk]

anyone here having trouble retrieving latest version info for the game?

[empty aurora]

/research

[carmine hedge]

Bridal Z23

Priority ships and Research

🔹 PR ships requirements and detailed equipment guide by pootatoast#1337
🔹 PR1 , PR2 and PR3 "what to equip" and general equipment guide by Enbayft#2527
🔹 Short and detailed research tier list by cyberFluff#9161

use /tierlist for list of ships TLs and guides
use /guide for list of other gameplay guides and FAQs

[unborn ember]

please use #bot-spam next time. thanks

[empty aurora]

Omg I'm so sorry. I thought this was bot spam

[unborn ember]

try using vpn or change your internet connection to data/wifi

[lone drift]

Hello

So there was an ingame update, about 30mb just now and after i login the game then doing sortie using AutoMode, it request the permission to "modify system settings"

This never happen before with my other devices

Is there anything to worry about?

[sinful yoke]

can you send a screenshot of the pop up?

[lone drift]

Uh i didnt take a screenshot, i Gave the permission

It was not a pop up tho, it just Transfer me directly into the permission settings

I press back, and it Direct me again, so i gave the permission

[sinful yoke]

there is a popup that may occur with a blue background and a yellow button, if thats it then its normal

[lone drift]

No, not that one

[sinful yoke]

ive never seen it before, but I would imagine its nothing to worry about, though you might want to do some googling around to find out if its a normal function of your device or something else

[verbal crow]

hi Kawa .. need help with this one. been stuck in this screen.

[lone drift]

@sinful yoke ok thx

[fervent depot]

why is the game keep doing the 2 gb update for me?

[sinful yoke]

try clearing azur lane's cache and restarting your device, if it does not help try using a vpn

[verbal crow]

ok.. thanks.

[unborn ember]

it's for the energy saving mode. it ask for permission to change the screen brightness

if you don't want to use it you can disable it in settings

[sinful yoke]

I dont use android nor want to research it very well so your answer is here

[carmine hedge]

did the server crash? i'm stuck on the "loading" screen ... i've restarted the game afew times now and the emu

[solar swan]

Hmmm

Interesting 🤔

[sinful yoke]

try restarting the app

[solar swan]

I figured Just thought it was funny

[unborn verge]

question, when do meta ships leave?

[unborn ember]

it changes every ~3 months

[unborn verge]

tyvm

[languid vale]

i need help with the shipyard

i messed up smth in my acc

accidentally clicked start research b4 claiming a ship

[lone drift]

Oh yes i find the differences, i thought it was my device battery saver. Thx for the info

[grizzled pawn]

the game stuck on the title screen for me...

[terse arrow]

I can’t seem to access my account. After I deleted the app then reinstalled it. I can’t seem to get into my account.

I’ve tried logging in with Apple and Yostar but it keeps taking me to the tutorial and keeps starting new and I can not access into my account.

[unborn ember]

Did you choose the correct server?

[terse arrow]

At first I didn’t but when I went onto Lexington server which is the server I’m in, It still didn’t work.

[terse arrow]

I just don’t know what went wrong.

[unborn ember]

click that "Results found." and it will scan every server for account

[terse arrow]

I play on touch screen device not pc.

I’ve checked and there’s no data in any of the servers.

[unborn ember]

Do you have your account Uid?

[hazy iris]

Stuck on update complete. Loading game

[terse arrow]

Uid?

[terse arrow]

I think I have it. It’s 137142946.

[terse arrow]

Why do you need to know it?

[unborn ember]

I can't use the bot command to check bind status, you need to wait for the tech-support guy

Well it doesn't really matter anyway i guess since it shows no account

[unborn ember]

Contact customer service and tell them you want to recover your account. They may ask few questions for verification. Also give them your uid and any info you know about that account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[terse arrow]

Oh

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[unborn ember]

Contact them Using that email

[terse arrow]

Ok I’ll use it.

[sinful yoke]

it does matter, because the user could be logging into the wrong email/account etc which happens

but often times users give the new UID from the new account they just created

/checkbind 137142946.

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Sep 10, 2021, 8:12 PM

[unborn ember]

i see

[shut lodge]

Hi i forgot my secondary password so how can i retrieve it?

[cobalt ridge]

Anyone got a clue why "Agree" doesn't do anything?

[tidal owl]

Hey friends

I've been playing for a few days and just went to link my account for the first time and noticed some random spanish gmail account is linked to my UID and I want to know how to remove it.

Yostar account not mine, but attached to my UID

[unborn ember]

Contact customer service

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tidal owl]

Will do, thanks

[ruby elm]

Hay tech sopport?

Iv got a loading screen issue and restarting the game /phone dosent help

Any tips?

[brittle grail]

game suddenly says it's in server maintenance?

[ruby elm]

Nop

Just a loading loop

Cant evan get to main menu

Im gonna try reinstalling it but i doubt ill still havy my stuff cos reasons

[loud cairn]

Is the avorara server down?

[dusky wedge]

Can I get help on emulator performance here? I'm running MuMu App Player to play AL on my PC. 6 CPU cores, 4 GB RAM, and I'm still getting moderately bad FPS drops sometimes during battles. Especially when I launch air strikes

[elder ginkgo]

I lost 150 ships on my dock and I don't know what happened, what can I do to fix this?

[unborn ember]

try putting that emulator on high priority

[dusky wedge]

Thanks, done that now, will report back after playing a bit to see if anything changes

[cobalt ridge]

No clue what the reason was, but got it fixed now, thx anyway^^

[carmine hedge]

guys I have an issue, I stopped playing like 2 years ago, I have my account still but no matter what server i log into, my account doesnt exist?

[wary turtle]

heyo, can someone help me fix this issue?

last time I logged to the game it was 1 year ago, but now I got this screen

[compact relic]

Hi i cant more play on my phone that crash on loading screen but on PC that i can play

[split gull]

If I wanted to change the email of my yostar account, how could I do it? There's nothing on the yostar or azur lane websites

[unborn ember]

Contact customer service

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[dusky wedge]

Update, I'm still experiencing pretty bad FPS drops during gameplay while running on emulator

[bitter briar]

Why did Azur Lane just ask me to modify system settings?

[sharp shale]

you probably enabled battery saver mode

it changes screen brightness to 50%, and to do that it needs to access system settings

[bitter briar]

ahh, yup thanks

[verbal flower]

Can someone explain me this?
Where did damn escape point gone?

I have even cleared all those annoying "pawns" so map is absolutely clear.
Yet, teleport ain't appear.
It was gone after I interrupt with new yellow switches, the one that disables rock trap.

[sinful rain]

Have you tried shutting off and on the game?

Wait i'm dumb, the exit button is here for this kind of case

[rancid kestrel]

accidentally named my ships the wrong name

can the staff help

[sharp shale]

you can change it once every 30 days

until then you'll have to bare it

[left quest]

Just yesterday morning I stopped receiving notifications on my Android device... already tried to repair assets (it said there were no issues) and verified that notifications were still turned on, but I don't get them until as I'm logging in to the game to check

[unborn ember]

Check if the app is in deep sleep mode(or something else depends on device). Usually in battery settings

[robust cliff]

Hello, I joined this discord to figure out how to download JP Azur Lane on my English IPhone with an American region set. Can someone help me out on this?

[sinful yoke]

join azur knights community (link in #welcome ) and they can help you out better

[robust cliff]

Thank you Kawaakari I appreciate the guidance

How do I communicate with them?

[novel osprey]

Hey, I need help. So my azur lane keeps crashing. It stopped working and quit the game in login screen, everytime.

Note: this is in mobile, using wifi, and I haven't download the optional update on playstore

I have deleted all data and re-download all in-game data, but nothing changed

[verbal flower]

Ofc I did.
And yep, I have escaped using that big damn exit button.

[indigo jackal]

Can't download the game on new phone

Help

[unborn ember]

what kind of problem? error or something?

[indigo jackal]

It finishes downloading and says can't install but will still run

But not work

I t loads asks for permission then it's a black screen

[unborn ember]

did you give the storage permission when it ask for it?

[indigo jackal]

Yeah

[unborn ember]

in play store?

[indigo jackal]

Yeah

[unborn ember]

if you go to play store now it shows installed?

[indigo jackal]

Yes it says play

I press play the game shows the logo and just has a black screen

[unborn ember]

try checking the permissions again in settings>app>azur lane>permisssions

if it's already on. the only solution i can think of is to reinstall AL. but before that clear google play cache first

[indigo jackal]

Didn't work

It's weird cause games like arknights and warpath have installed and worked it's just azur lane

[unborn ember]

you reinstalled?

hmm

it just shows black screen?

[indigo jackal]

It has the bars on the side so I know it's running

[unborn ember]

i would just left it running and pray that it just take long time for first time loading

[indigo jackal]

I'll try that

Cause I retried after clearing the cache on my download manager and didn't get the error message this time

[unborn ember]

i don't really know what's the problem so i can't really help

btw is it possible to open debug mode at the black screen

[indigo jackal]

How do I do that

[unborn ember]

https://youtu.be/l3ujs7D0tFE

[indigo jackal]

This is what I got

[unborn ember]

i don't really know since i'm not a staff but from what i can see looks like it's missing some files

[indigo jackal]

Hmm

[unborn ember]

or missing storage permissions

check the storage permissions again. if already given, try redownloading from other app store like qooapp or taptap this time

[indigo jackal]

Where do I find these app stores

[unborn ember]

you're on android right?

[indigo jackal]

Yeah

Motorola

[unborn ember]

https://apps.qoo-app.com/en/app/880

[indigo jackal]

Let's see if it works

Aye it worked

Thanks man

[unborn ember]

no problem

btw you did download the EN version of AL right? since there's multiple version in that app store

[indigo jackal]

Yeah

[timber sky]

So I'm playing on a new cellphone and I noticed that the cross hair is being covered by the gray bar. In my older cellphone this doesn't happen, I could move the cross hair to the other end of the screen without this happening in my old cellphone. I googled how to fix this but the process was kinda too complicated for me to understand since it required a computer to do the fix. Fyi the new cellphone I'm using rn is a Xiaomi Redmi Note 10S, hope that someone could help me because its more challenging to aim like this

[left quest]

That did the trick, thank you!

[pallid spear]

Can't log into Lexington server. Was in middle of operation and then game stuck at loading page. How to fix?

[unborn ember]

Check your connection. Maybe restart your wifi. Or if you're using mobile data. Enable and disable airplane mode to reset network

[pallid spear]

I will try. My connection has no problem. Been watching YouTube and checking discord for answer on the same device.

[pallid spear]

Ok it worked.... i just turned wifi off and on.. idk why it worked lol. Thanks a lot

[tardy ledge]

my game is stuck at Checking for Update screen... again

last time I straight up reinstalled the whole game

don't want to reinstall again

[unborn ember]

Try checking your connection. Like this

[tardy ledge]

doesn't seem to work

sigh

here I go reinstall again

[unborn ember]

Maybe check debug mode to see if there's any problem

[primal meteor]

i cant get 3 stars on this hard level bc i cleared it and now escort fleets dont show up anymore. is there any way around this?

[frank bay]

turn off clearing mode.

[primal meteor]

i just noticed that too doh! i'll try that in a few mins thx

[velvet moon]

Lost my account, what should I do?

[sinful yoke]

did you bind it to twitter, facebook, or email? @velvet moon

[velvet moon]

yes, twitter and yoostar account

[sinful yoke]

have you tried logging into them through the left side of the screen when you start the game? @velvet moon

[hardy agate]

So I completed 10-4 yesterday and got my 30 prints but it completely reset the pr1 catch up missions. I exited out of the tab and back in and it was pr2 missions. Then I restarted my game and it was back to pr1 missions

I feel like this isn’t something that’s normally supposed to happen

[lyric lodge]

Its not supposed to go to pr2 roght away no, but pr1 twice is intended

[velvet moon]

Да, не помогает

[signal nimbus]

Is it possible to change the linked yostar account of my AL account?

[proud bobcat]

Is server down? I can't login, stuck at loading

[sharp shale]

can you try clearing cached data?

[summer whale]

I cant login either, it said unknown error-1

[slender moon]

Uh PR exp boost tasks are bugging out

It sometimes let me does pr2 sometimes makes me do pr1 again (aware of this but why is it jumping back and forth?)

I tried to claim one pr2 reward but it didn't appear in my inventory

Nvm it's making me do pr1 now seems to be okay now

[unborn ember]

yes. contact customer support

[unborn ember]

relogin using your bind

[summer whale]

Thanks

[cyan quest]

I don't get notifications when my research ends even when I have it turned on,Does anyone know what to do with it?

[unborn ember]

Check if the app is in deep sleep mode(or something else depends on device). Usually in battery settings

[slate kayak]

Is there an option to disable face expressions on skin? There was added new one for nagara and i dont want to see that

[velvet moon]

Yes, it doesn't help

[silk dove]

Not really a bug, just a question. Can someone tell me the reason why EN translation of Kinu's friendly line is completely different from her JP line?
P.S. maybe there's more appropriate thread, but I don't know which one.

[rich cove]

Is there a way to unbind the yostar id? Or unbind Facebook account?

[unborn ember]

contact customer service

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

press this button

[timber sierra]

I downloaded Azur Lane for the first time in a while, signed into the Facebook account I have linked to my AL account, launched the game and got the tutorial

How do I recover my account?

[sinful yoke]

read the message right above yours firstly same step

and make sure you are logging in at the title screen, not ingame settings

[timber sierra]

I am

And it says no data when I tap on the server selection after signing into my Facebook account

[sinful yoke]

do you have your UID @timber sierra

[timber sierra]

@sinful yoke yes

[muted whale]

hello guys I've same prob and I've followed instructions and created a new account and binded with twitter about my lost account I just have screenshots and information about account status very detailed to prove I'm the account onwer

its before I've created new account

[carmine hedge]

I lost my account, what should I do? I binded it with Twitter in the past.

[velvet moon]

Shows me a new account, here is the account that was lost

[brisk crescent]

Any way to get rid of a secondary password? Forgot mine and I need to get rid of gear

[unborn ember]

You need to contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[brisk crescent]

I tried in game but I have not bought gems for a while and they keep asking of receipts

I deleted all mine a while ago

Plus that asked when I made the account like I would remember that

Gave the UID and bound FB account

[brisk crescent]

An tips if you don't have a receipt or remember when you made the account?

[unborn ember]

If you're using android you can see your payment history in play store

[brisk crescent]

I can but I can't see the receipt numbers

So they denied me

Plus my wife uses the same account for buying gems

[unborn ember]

I don't have any experience so i don't really know tbh

What will happen if you just said you don't know?

Iirc someone have this problem before. So he just buy gems and then contact them again after few days. Idk if it works though

[brisk crescent]

That is what I tried bought a handful they said no

I just don't want to get stuck with the 100 gold items I have

Cuz they will only expand over time

[unborn ember]

Try asking them what else you can provide to them to prove

[brisk crescent]

They just said more receipts or the date I opened the account

No idea who would know that

[unborn ember]

Well for the date you can actually check during anniversary but that have passed

[brisk crescent]

Ah

Well

Damn

[unborn ember]

Maybe you have any screenshot you take when you first create the account anywhere. Maybe

[brisk crescent]

lol no

Had screenshots of lewd loading art to show friend the degeneracy of the game but have long since deleted them

[muted whale]

they have asked my account data creation and last login I hope I will recover my account

[winter dawn]

Is this the channel to ask about problems with lost accounts?

[sinful yoke]

yes you may

[winter dawn]

Ah, thank you. Well, i lost my account and i don't think i had backed it up, but i believe i may have the info required to retrieve it from what the FAQ is saying.

Is there a way to start retrieving said account?

[frosty dagger]

I need help getting my account back again, the account I used to link it no longer works but I still got my UID and level to hand

[sinful yoke]

do you have your UID @winter dawn

@frosty dagger why does it not work? was the account disabled/do you not have access to the binds anymore?

[winter dawn]

yup!

[sinful yoke]

can you send it? here or in DMs is fine, whichever you prefer

[frosty dagger]

The account was blocked because it was compromised and I think I had a second thing bound to my account but I forgot what it was

But I do remember everything like my UID, server and level. I screenshotted the last time I forgot my account stuff

[sinful yoke]

can you send your UID as well?

[frosty dagger]

Yup, just the UID?

I was one number off last time

[sinful yoke]

ohh haha

[frosty dagger]

Ya I'm about dumb

[carmine hedge]

Pls preemptively Ban this user
They're a Bot raider and are hitting a wave of discords
ID : 883476246426714152

[jolly sierra]

If they do that here they will get autobanned by Nimi not to worry. Thanks for informing.

[timber sierra]

@sinful yoke so ahhh

Any chance of a response?

I said that yes, I did have my UID, when you asked

And ya vanished

[graceful leaf]

Who can I talk to if I mistakenly used my gems

Please help

:((((

[modern echo]

Nobody, I guess.

[sinful yoke]

which is true in a sense, if you accidentally spend your gems support can do nothing about it unfortunately so

and in the future, if you have nothing to provide you probably shouldnt provide absolutely anything then

[sinful yoke]

like everyone else, may you please send it? in dms or here works fine

[west sluice]

Yo

[muted whale]

hi guys any tech support can help me to recover my account? I've a lot of information about account and know account status including I've screenshots and I know account data creation and last login I've sent message to support yesterday but they haven't answered me yet,

[unborn ember]

support is the only way. it may take a while for them to reply

[rustic mauve]

300 cubic meters, not a single event ship

[tidal stump]

My game still stuck on loading screen

[vast quartz]

please take a log mode screenshot for us thanks

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[tidal stump]

It don’t work on iPhone

[vast quartz]

please restart the game it should fix it

[crude cove]

Yes, i will reset game

[vast quartz]

it does for both android and iOS device, but it can quite tricky
do try it slowly thanks

[scenic perch]

gem machine broke

cant buy gem

[vast quartz]

please take a log for us when buying gems
we can check the error for you

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[scenic perch]

hol up i think i fixed it
just google play messing up

think it was adding funds from the google play wallet
funds that didnt exist
(trying to add $18 from the wallet when theres no money in there)

[tidal stump]

I think that it won’t work for me because it loading screen not in game screen

[vast quartz]

it still works as long as in game interface

[vast quartz]

glad you got it worked out

[tidal stump]

it so hard to do it

should i delete and reinstall it again ?

[vast quartz]

i would suggest 1st try to use other internet network or vpn to make sure is not a connection problem

[tidal stump]

ok

it start loading but really slow

now it stuck at 80%

now it just turn back to 0%

[arctic salmon]

um is this usual? already did repair assets

[tardy epoch]

try restarting the game

should fix it

[arctic salmon]

Ok will do, thanks for the info

[tardy epoch]

np

[lilac latch]

lol

[vast quartz]

what seems to be the problem?

[lilac latch]

idk the names don't show up

it's minor

it's just funny

[noble meadow]

is it weird that i cant see meta EXP earn after every fight

is it bugged ?

[vast quartz]

actually it has been like that for quite a long time already

[wintry raptor]

get this whenever i try to launch it in bluestacks

[lilac latch]

huh pretty sure it was fine yesterday

oh well

[lilac latch]

I just wait for it

it happens

tho idk if it will help you

[vast quartz]

this was from august 14th

[wintry raptor]

the game has launched it just has a black screen

[lilac latch]

yeah well mine was fine yesterday is all I'm saying

[lilac latch]

oh then idk about that sorry

[vast quartz]

i remember it being names like really really long time ago though but it probably got changed during 1 of the older changes
no worries

[wintry raptor]

it was the on screen contols that were doing it

[lilac latch]

then close it

[wintry raptor]

ye thats what i did

[wild bronze]

Hello there

I have a problem

The game keeps checking for updates

And doesn't load

[vast quartz]

please take a log mode screenshot for us thanks

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[wild bronze]

Doesn't work

[vast quartz]

try switching network for your internet source

[wild bronze]

I didn't do anything but now works

Thanks for the help anyway

[vast quartz]

glad it worked

[boreal hatch]

I have a problem, i buyed something in the in-game store but i didn't get what i paid for

[coarse cosmos]

I have a similar problem as @boreal hatch ; I bought gems and was redirected to the app store for the purchase, but when I went back to the game i didn't get the gems

[boreal hatch]

i used their mail to contact them, try it too

[coarse cosmos]

ok

[shrewd creek]

ups not here

sorry

[storm mirage]

my wife had a game out of date while the daily login was open, the small pop up for the bulin was there, but the big bulin screen didnt show up before the game closed and she didnt get the bulin. i know its just a purple bulin but is there something we can do to get that bulin for her?

[old flame]

luck of the draw doesn't seem to be working for me

tried tapping and swiping every portion of the screen but nothing ever happens

[muted crypt]

Hello! I have paid for the gems and I did not receive the bonus.

I did．not get the double gems

Paid on paypal.

I received only the gems not the promo.

Help😢

The promo got bugged.

Thanks💓

[sinful yoke]

contact customer support @muted crypt

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sand torrent]

Thanks I have similar issue

[carmine hedge]

Anyone know how I could link my account to Yostar on one or the other options if I currently have it linked with my Apple ID? Cause I can’t sing in with it on my laptop emulator and would still like to be able to play on there

[brazen cradle]

how long does it take for support to delete the secondary pass code?

[steel ocean]

My iron blood tech is stuck at lv 4 and cant proceed, is this bug or feature?

[lyric lodge]

4 is max

[steel ocean]

So lv 4 is max for iron blood fleet tech?

Thats.... weird, but allright, thanks

[solemn hound]

Anyone having problems loading the game in IOS? Can’t log in. The game checks for updates and loads the home login screen, but then it freezes with the manju loading icon. Tried restarting my phone and no luck.

Going to try to reinstall the game

[deft valve]

idk how it happened

just happened while doing boss daily

[sinful yoke]

thats log mode, just press hide

[trail drum]

Who do I ask to get my old account back?

It’s been ages since I’ve played so I don’t remember a bit of the log in info

[silent ridge]

#tech-support ?

[trail drum]

Is this the wrong channel?

[silent ridge]

Oh

though i was somewhere else

[trail drum]

Lol ok, so I’m in the right place I take it

[sinful yoke]

do you recall binding to twitter, FB, or email?

[trail drum]

Email and yostar, not twitter or Facebook tho

[sinful yoke]

email is yostar, try logging into the email you used

then after logging in, press this button on the server select screen

[trail drum]

I did and I ended up with a new account

[sinful yoke]

and you pressed the button?

[trail drum]

The server?

Oh that button, no but I tried it again and it just shows my new account

[carmine hedge]

Hi. I have an issue with a payment.

I have purchased the pack of 600 gems, but I never got them, although the money has been taken from the credit card.
I have tried reconnecting to the internet, closing and opening the game, and clicking the gem pack once again (not purchasing; just clicking and cancelling).

Should I wait some time or...? @sinful yoke

[trail drum]

Nvm I got it, I didn’t know that button existed which led me to it so I thanks.

[zealous stirrup]

here's an oddity, has anyone else had Shimakaze's skills just not fire off at all? not even her AOA pops off

and for additional context, she's kitted out with a gold french gun, rainbow homing torps and so on so it's not like she doesn't have any equipment equipped

or am i just going crazy from like a lack of sleep or something

[hexed sequoia]

This a known problem?

[unborn verge]

question! this isnt for gameplay purposes but i have a question, will roon’s skin dark red grin be available even after the event ends?

[fickle yoke]

don't see a problem, but if you're talking bout the random numbers. I had the same thing, it's not a problem

[hexed sequoia]

The update seemed like it was taking an abnormally long time

[fickle yoke]

Ah

Might be your internet but usually for the first 20 numbers on the thing (20/571) it’s slow, the rest go by relatively quick

[carmine hedge]

How do I pay with my Apple ID account and not through Apple Pay/card?

Trying to buy $20 gems

IOS 14.7.1

[radiant patio]

Why even with “auto adjust screen ratio” does the full screen illustrations not line up?

[carmine hedge]

That’s normal I get that sometimes

I finally got my Apple balance to work and was charged but I received no gems? It’s been 2hours now how long do I have to wait?

[sinful yoke]

its a connection hiccup

[pale star]

can i delete and reinstall azur lane to make the size smaller?

[zinc adder]

Hello any tech support available that can help me with a purchase i made. I bought a ship of gems package but have not received the gems

[carmine hedge]

Yup same

[lyric lodge]

AoA unlocks at first limit break... is she limit broken?

[zealous stirrup]

yes

[unborn ember]

contact customer service

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

they already been helped

[unborn ember]

ah sorry, my bad

[carmine hedge]

how do i get my bluestacks to run faster?

[unborn ember]

maybe try set bluestacks as high priority and assign more cores and rams

[carmine hedge]

I've assigned 4 cores but no change at all, I'm running on a 2070ti

[unborn ember]

try set it as high priority

[carmine hedge]

How do I do that?

I got Shima in 59 pulls

[misty crow]

task manager

details

right click, set priority

[carmine hedge]

thanks so much!

[pallid sundial]

question, is there a way to get the JP version to have english text?

[misty crow]

Sadly no

[pallid sundial]

as much as the game is working fine, i'd much rather not have to go to the wiki to check every single skill and equipment all the time

sad, was hoping they just add language option

[soft hawk]

It seems that remove button is not working for gear skins. Should I try repairing game files?

[paper canyon]

help? I was playing normal and I take myself out of the game and now I get this, It came out that my game was out of date

washington server

[ornate heart]

same thing here in sandy

[restive sparrow]

same here in avrora

[ornate heart]

its a 3mb file that dosent download

[restive sparrow]

yea

oh

restart the game guys

i got in

[trail pumice]

getting the same thing

[restive sparrow]

restart the game

[paper canyon]

thx, its work

[ornate heart]

same here 👌

[placid idol]

I got the same thing

Its shima L2D

[soft hawk]

Restarting game helped me.

[placid idol]

And my shima doesnt have her L2D skin animation anymore

It says "downloading"

[restive sparrow]

mine does

[placid idol]

The skin animation?

[restive sparrow]

oh oke it doesn't

they broke shima l2d

[unreal bridge]

same couldnt download the file

[dusky fossil]

had same problem above..

what to do??

halp..

[brisk lodge]

same here

so is there any news?

[misty oracle]

shima L2D broke after the update

[sinful yoke]

please send a logmode screenshot of the file failing and getting stuck downloading files

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[maiden needle]

Guys I had same problem I just reset the app and it works now

[sinful yoke]

send a screenshot before restarting app

otherwise we wont get any info from

[brisk lodge]

the l2d error?

[arctic galleon]

I have it too.

[scenic perch]

l2d machine broke

[placid idol]

Should i do the clear/repair assets option?

[brisk lodge]

send the logmode the tech support say

[scenic perch]

i tried repair l2d nothing happened
just gotta wait for the fix

[vast quartz]

If you are having problem with updating or L2D update error please send us a screenshot with logmode thanks

[scenic perch]

i think everyone having the problem lol

[brisk lodge]

ya updating my phone apps cuz on bluestack i cant open logmode

[placid idol]

I tried activating log mode but it just brings down my notification tab instead lol

[vast quartz]

ya got to try it slowly

and please tell us your device/ platform if you are having problem

[placid idol]

Is there a button or something to activate it?

Been trying for 5mins now nothing happens

[brisk lodge]

u need 3 finger

[carmine hedge]

how to open logmode

[brisk lodge]

on ur right hold on the screen

and left swipe in

[brisk lodge]

@carmine hedge

[safe terrace]

☝️

[tribal drift]

Was buggy too then randomly fixed itself

[brisk lodge]

is fixed

i think

[placid idol]

Oh nvm

[carmine hedge]

doesnt work

im on ios

[supple oak]

I got into logmode, tapped the update l2d again and it worked this time

[scenic perch]

i think they need a better video to show you how to get the log
or another way to open it so it can be opened on emulator

[placid idol]

Well its fixed now

[supple oak]

Yes, it's fixed

[carmine hedge]

why not

just add a button

to open log

[scenic perch]

[vast quartz]

Please force close Azur Lane and re-open it if you are having trouble with updating or L2D

[safe terrace]

i imagine cuz bugmode will need to be open even in situations/screens where there is no button placement. Hence, the hand gestures. cuz that's applicable anywhere and in any resolution

[carmine hedge]

its gone

[vast quartz]

Please force close Azur Lane and re-open it if you are having trouble with updating or L2D

it should be fixed

[carmine hedge]

done already though

like a few times

[safe terrace]

I haven't rented Shima's skin nor have bought it myself, so I can't replicate it

maybe someone else?

[vast quartz]

i see then can you head toward the L2D download screen and send me a ss of it

[carmine hedge]

still gone

[gray sky]

Does anyone know how I can get Azur Lane data from my phone to blue stacks? So that I don't have to redownload the whole game?

[carmine hedge]

link account ig

[gray sky]

That transfers progress. Not downloaded data and stuff

[carmine hedge]

ah

no idea then

[safe terrace]

for specific game files?

no clue

[placid idol]

Bluetooth?

[vast quartz]

please try repairing assets

[carmine hedge]

no exception

[vast quartz]

i see...

[carmine hedge]

reinstall the game?

[scenic perch]

i think i successfully updated it while it was broken and now it is forever broken

[carmine hedge]

yeah i think i did that too

thats why

[scenic perch]

repair no work
clear assets no work

[carmine hedge]

clear assets doesn't even do anything for me

[scenic perch]

only way i can think of it being fixed is to bring l2d to v.272
then can update

[vast quartz]

please restart the game again, it should be fixed now

[carmine hedge]

nope

[scenic perch]

[brisk lodge]

what they fix on the l2d?

[carmine hedge]

button in secretary screen does not appear

asset repair does nothing too

[grizzled robin]

Yeah, the L2D toggle button for her skin isn't even there

[scenic perch]

shimakaze got promoted to normal skin

[carmine hedge]

i dont think thats a promotion

[scenic perch]

so basically heres the rundown
new update
update has error and cant download last few MB
restart game and works
shima l2d broke
error with l2d update
retry a few times and it works
game now thinks its up to date and working

[grizzled robin]

Pretty much, yeah

[vast quartz]

please take a screenshot for me in character archive of this, thanks

[carmine hedge]

ok

[scenic perch]

its that with no l2d button

[carmine hedge]

im too poor the own the skin

[fiery epoch]

Same issue and I bought the skin.

[grizzled robin]

Same problem in my case

[scenic perch]

i feel like its just the game thinking its up to date but instead its up to date with the wrong information or something

[vast quartz]

@fiery epoch @grizzled robin you guys tried restarting the game and repair Live2D assets?

[grizzled robin]

Yes, didn't work

[fiery epoch]

Yes. I even tried Repairing all assets.

[scenic perch]

no exception on both repair
restart no work
clear assets doesnt do anything

[vast quartz]

ok thanks

[paper canyon]

I already saw why it is xd

[fiery epoch]

I'll try reinstalling the game to see if it works.

[paper canyon]

[scenic perch]

reinstall most likely the only thing that can fix this
or waiting till the next l2d update
or having the clear assets button to work lol

basically it was like this
and if you kept trying it a few times it worked
but this is when it was still broken

[carmine hedge]

yes

[paper canyon]

apologems?

[carmine hedge]

?

[vast quartz]

@carmine hedge @grizzled robin@fiery epoch can you guys tell me the devices you are using?

[placid idol]

Mine was fixed after i opened logmode

[scenic perch]

cant really open it on emulator lmao

[grizzled robin]

I'm on emulator too

[vast quartz]

what kind of emulator are you guys on?

[scenic perch]

on bluestacks

[carmine hedge]

iphone 11 ios 14.8

[grizzled robin]

LDPlayer

[fiery epoch]

S20 Android 11

[vast quartz]

ok thanks for being patience, we are working on it right now

[fiery epoch]

At least while I wait, I can see what's new in another game that got updated yesterday.

[scenic perch]

just need to reinstall l2d but game thinks its all good

[carmine hedge]

good luck

[fiery epoch]

Looks like reinstalling it worked.

[rose iron]

I reinstalled and it worked

[gray sky]

On the Shima L2D issue, I just rented the skin and it worked fine. Like 2 hrs ago

[rose iron]

my rented L2D shima moves now

[carmine hedge]

i'll keep it un-reinstalled

so can help the admins find a fix

[gray sky]

@vast quartz you seem knowledgable, do you mind helping me with this? I just wanna put the game on bluestacks without having to redownload all the data. Do you think it's possible?

[vast quartz]

ya we are working on a hotfix right now
after the hotfix it should fix it for you guys who have downloaded the L2D but it is not appearing / cant be fixed

[gray sky]

Nono my issue is transferring data not the L2D

[carmine hedge]

alright

i'll keep it un-reinstalled and update you

[vast quartz]

o i reply to the wrong person then xD
as for your question
i am not familiar with bluestacks so no idea 😦

[vast quartz]

ok thanks

[gray sky]

Oh np

[carmine hedge]

@gray sky what data

the downloaded files of AL?

[gray sky]

Yessir

[carmine hedge]

are you on android

[scenic perch]

im guessing transferring the whole game from one device to another without having to download it again

[carmine hedge]

yea

[gray sky]

Yessir

[scenic perch]

no idea how thats done

[carmine hedge]

thats what I am thinking too

I sort of know

@gray sky are u on android

[gray sky]

And yes Im on android

[carmine hedge]

hm ok

[coral pecan]

hey guys

[gray sky]

But not rooted

[coral pecan]

i also got the problem

my account is not synced??? i synced long ago

[carmine hedge]

dont need to be rooted i think

if im not wrong

[coral pecan]

how many people are losing their account data

[carmine hedge]

u have to use the files app to go into system files then the AL one and then all the data should be there

[coral pecan]

ios/android all synced but wtf no more?

o.O

[carmine hedge]

as for Bluestacks i'm not so sure but the files in bluestacks should lead to a folder on your computer

should

[misty crow]

@coral pecandid you select the correct server when relogging

[coral pecan]

how to check servr

server btw

so blur

[carmine hedge]

its on homescreen

[coral pecan]

i mean it will show my chraacter right

[carmine hedge]

just keep logging out and changing servers?

and then logging in

[coral pecan]

hmm

what was the earliest server in azur lane

thanks mate i try

[carmine hedge]

not sure, but i'd suggest to just try all

[misty crow]

avrora

[carmine hedge]

oh hi Ender

[gray sky]

I'll check it out when I get back

[carmine hedge]

hm okay

I'm not entirely sure if you can even access the game data through the files

why do you wanna copy it over and not just redownload it though?

[misty crow]

re: file transfer

i don't think it'll work nicely

[carmine hedge]

yea exactly

[misty crow]

you can try, but high chance you'll need to do an asset repair regardless

[carmine hedge]

i mean unless you know exactly what you're doing

[gray sky]

Because limited data, slow speed, and other reasons

[scenic perch]

there was something where you could export the apk in the emulator
i tried this from one emu to another
that didnt work
easier to just reinstall lol

[carmine hedge]

just download it and then go shower or smt

[carmine hedge]

no but since AL has like two diff downloads it may work

two diff downloads as in, you download the game, then it downloads the files

[coral pecan]

ok thanks

its at sandy server

got it wow

phewww

sandy man

[carmine hedge]

yeah just check all the servers to be safe lol

[coral pecan]

not gonna play all server. 1 server is enuff

thanks guys

[visual basin]

hello y have smol problem y need to put my Iphone account of azure lane (account link to twiter yogstar and apple) to another device when y try to connect with the twiter account on the new device it say "your third party account is already bound to another UUID 1xxxxxxxxxxxxx" so how do y get my Iphone account on the new device ? or am y f*ù% and doom to lose all progress ?

[carmine hedge]

uh

what i did was

for me it was my FB

like my FB was alr linked to another acc

[misty crow]

when you log in on the new device

it should be from the log in screen

not the settings

[visual basin]

how ?

[carmine hedge]

what I did was log into the FB acc, unlink, logout and login to the new acc

then sync

but make sure you current account has more than 1 account linked

do you need me to put it in an order?

[visual basin]

to transfer account do y need to go to a website ?

[misty crow]

hold on

[carmine hedge]

no...

[misty crow]

thanks discord

[visual basin]

Oh its the BIG twiter button on thhe front scren

[misty crow]

ye

[visual basin]

*% im dumb

thansk for th help ?

x)

[carmine hedge]

wait

[misty crow]

"explicit content"