tech-support

[nimble atlas]

thx for advice

[nimble atlas]

well it didn't helped

[latent junco]

Can i ask where is memory lane i dont found it everywhere

[shell comet]

I've stucked at this loading screen for hours. I dont think i've enough passion to continue with all this sort of problems anymore

[rotund shuttle]

I would like to report about the minor error about this items.

It is 3rd Commemorative but it name is 2nd

[mental obsidian]

Hey I have a question

I just decided to come back to this game and then I lost my account even though I definitely blind the account

Is there anyway I can get my account back?

[neon igloo]

cursed scores

[opaque stirrup]

I've been stuck in the loading screen since 8 hours ago approximately.

[regal vault]

the wish/high lights events on socials, is one prize by account or for sever?Do one video bt sever is "rob"?(if the person have profiles in more than one) and if is just one I still can post another yes?

[rigid tulip]

I'm trying to download the update for Azur Lane on my Mac. I've been playing AL on my M1 macbook air, using rosetta and downloading the game via the app store, under the iphone & ipad apps tab.

It's not there anymore however, so I can't play on this system. Is there a reason for this? It worked perfectly before and was really convenient instead of draining my phone battery dry all the time.

[frank bay]

They disabled the ability to play the game on M1 Macs for some reason, they've been entirely silent on why

[rigid tulip]

That sucks 😦

None of their games are visible now, Arknights is gone too. I hope they restore it before long, it was pretty nice playing on a large display without needing to use other emulation software.

[rancid shard]

I'm willing to change my account from Facebook to Twitter. Is there anything I should look out for or do I just simply add Twitter and remove Facebook?

[regal vault]

yes just make sure to link twitter before remove facebook

[rancid shard]

thanks

[regal vault]

[regal juniper]

How to fix notification still not working?

[olive heart]

My friend doesn't really know how to speak English and we are French and so he had a big problem is that he was in guest mode and he disconnected from the game and relaunched the game with a yostar account so he no longer has access to his account because he is with a yostar 0 level account and he tells me that he cannot log out of the yostar account to be able to access his account in guest mode. I have never played the game so any help will be taken with great pleasure

[sinful yoke]

they need to contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[olive heart]

ok thank for the information

[uncut gulch]

Any way to undo the auto rally request?

[pastel plover]

+1 for M1 Macbook support. Would prefer to avoid an emulator when it can run native. What's the rationale for taking it off?

[quick loom]

help me!
a lot of my ships get deleted but i don't do anything

[agile igloo]

So I just logged in to the game and found some of my ships were missing. Removed from my formations, dorm and dock. What could be causing this? I see that I still have them registered in the fleet tech, but they are completely removed from me account.

[quick loom]

me too

[stone narwhal]

My game notifications only work when i open the game

[swift tusk]

This can be a Bug? options do not appear.

[swift tusk]

Relog solved it.

[odd wasp]

When I start my game it shows the starting logos, but then sits on a black screen forever. Restarting didn't work, nor did redownloading the game. How could I fix this?

[swift tusk]

What device did u use?

[odd wasp]

It's an Android. Specifically a Razer phone 2. This is the first time I've had an issue with this.

[swift tusk]

Mmmm.. too strange, cause its a good phone.

Can u check this ? @sinful yoke

[sinful yoke]

use vpn @odd wasp

I am at work, I cannot help for issues right now, if you cant solve, someone else will try to help at a later time, not every issue must be urgent @swift tusk

[swift tusk]

I see, sorry for that.

[odd wasp]

I'll try and see if that works. Is azur lane being blocked? I'm in the USA.

[undone parcel]

AL isn't getting blocked in the usa

[sinful yoke]

its a connection issue

[shadow oxide]

@sinful yoke Allo is there a quick fix for the notif bug? I downloaded the quick fix last tuesday but the notifs just shows up if im in game or when i start the game, not when the game is running

[frank bay]

Check your system settings to make sure AL isn’t being put to sleep by Android settings

[shut walrus]

Restart the game its a server desync

[shut walrus]

Also restart the game its a server desync

[shadow oxide]

Omg that worked thnaks a lot

[frank bay]

[indigo sonnet]

Had the same problem and repairing assets worked for me

[summer citrus]

are server desync issues fixed yet

theyve been around for a year already, one wifi dc and i have to restart game again, not that annoying but just very inconvenient

[muted sequoia]

Hi, very dumb question but i can't find a proper time converter for my timezone, what is 9:00pm utc-7 for my timezone, which is central europe (utc+2) please ? I am VERY confused

[sharp shale]

UTC+2 is 9 hours ahead of UTC-7
so it would be
9:00pm UTC-7 = 6:00am UTC+2

[muted sequoia]

6 am in the morning ?

[sharp shale]

yes

[muted sequoia]

thanks for the help

[sharp shale]

wrong channel @tender hazel

[tender hazel]

Sorry

[urban crescent]

Hi i just reinstalled my game but the icon for Azur Lane is nowhere to be found .How can i get it to reappear

Nevermind i fixed it

[weary hatch]

Guys i bought the sack of gems but i didn’t receive any of it but i still loses my money

What should i do now ?

[urban crescent]

Contact the ingame support

They even have an automated message because its that common

From what ive heard

[weary hatch]

Thanks i just dm them via ingame support

How long does it take tho ?

[urban crescent]

Sometimes it take hours somtimes they are there right away

But i think for the support teams its early morning right now so it could take a little bit

[sinful yoke]

its a common issue, but its not common

if that makes sense its not usual, but its a common issue if you have an issue, which is rare in first place

[urban crescent]

@sinful yoke Thanks for the clarification

[sinful yoke]

all support inquiries have an automated message, regardless of the content in the message

[weary hatch]

I do have some screenshots to prove it if you want to

Here

[odd wasp]

I can't get that far. Like the yostar and manjuu logos appear, but then it black screens. I can get to the repair option.

[carmine hedge]

If it says pending, you have to wait until the pending sign disappear. I had a same problem before.

[open patio]

I have a issue with a gem purchase, I purchased 20 dollars worth of gems and it didn’t go through to my account the receipt for the purchase is here

Anyone got a clue on how to fix it?

[weary hatch]

Yeah im still waiting, it’s been 5 hours now

Really need that NC skin

[weary hatch]

U can scroll up a bit cuz i have the same issue

[open patio]

?

what do you exactly mean by scroll up a little,

apologies if I am being annoying

[weary hatch]

Scroll up the chat i mean

Cuz they already told me the solution

[open patio]

ah

[open patio]

where can I find the ingame support chat

[weary hatch]

Go to setting>help> the chat icon on the top right

[lapis flicker]

Is Amagi having some issues today? Every time I clear a map I get the "Network Connection Lost" dialogue and need to reconnect.

[robust aspen]

This is INDEED a bad sign

[tepid token]

i cant start the battle

[tidal shard]

In the pvp battle, if the vangard division has been wiped out and battleships are left, your battleships will not fire.

[frank bay]

that's because you didn't reveal the CV detection gauges

[tidal shard]

But their skills will activate.

[frank bay]

if a CV isn't revealed a Battleship can't fire on them.

[tidal shard]

Oh

[tidal shard]

What is the detection gauge?

[frank bay]

#bot-spam message

[tidal shard]

Thanks

[red pine]

Hello, i left a comment in french without anything offensive on the Bunkerhill page. He was censored for no reason. Is French a prohibited language ?

[frank bay]

sometimes non-English comments will get deleted

[red pine]

it's a little glottophobia. Thank you for your reply.

[tidal shard]

Will defeating larger fleets give you better loot? Assuming you get the same battle rank.

[frank bay]

#gameplay-help and no.

[tidal shard]

Oh

[hasty flare]

So uh, why do i still not get the notifications?

[blazing plover]

Phone busted and I deleted the twitter that was bound to the account. Is there any way to get it back? Didn't screenshot UID either.

[sharp shale]

@blazing plover if you remember your exact account username, server you played on, your commander level, and any other additional info only the player should know, you can contact customer support they can help you recover your account

[blazing plover]

where can I contact customer support?

[sharp shale]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[blazing plover]

Oh I see thanks 15ice

[fast olive]

Hello everyone. I have a strange issue. I got 500 gems that were given to everyone recently. But after some time, 500 gems had disappeared. I have screenshots (before/after) so I can attach them here if needed. P.S. sorry for my english

[kind glen]

When I want to login in my Tablet I get error -1 and I cant login

[sinful yoke]

login to your bind on the left side of the screen

[crystal echo]

I'm trying to log into my Azur Lane account, I've tried logging in through Twitter (Which I binded it to) but instead it just throws me to the tutorial. The last time I played was 1-2 months ago

However, when I accidentally created a new account and tried to bind there, it said that it is already binded to an account. So that must mean my old account still exists

I just can't seem to login

[sinful yoke]

please press this button

[velvet wren]

idrk which channel this could really go under but let's say I ordered the azur lane anniversary pack, but lets say I got evacuated due to wildfires slowly closing in on my town in due time since my entire province is in state of emergency I'm surrounded by the fires. would I be able to change the delivery location lol

if it gets under control then it won't be a problem but if my house gets wiped out in the process of an uncontrollable disaster. I feel I'm shit outta luck

[sinful yoke]

@velvet wren

[pliant geode]

I need help i've been wrongfully muted from public chat for no reason, is there any way to be unmuted?

[carmine hedge]

Its normal?

[blissful creek]

Guys i deleter azur lane and download it again. I bind it with facebook. How can i get it back

[outer herald]

Are you talking about the logs popping up like that?

If so that's what happens when you tap one corner of the screen and pinch the other side for it to pop up like that.

[carmine hedge]

I guess yes

[outer herald]

If anything pressing the hide button will make it go away

[outer herald]

Just log in by tapping the Facebook login and then check which server your bound account was on by taping the search button here

[stone narwhal]

My game notifications only work when i open the game. i have already check the notification android system and its stil on. any idea how to fix?

[obsidian crane]

Since the last "big" update i lost my data and i can't retrieve it by logging into my yostar and twitter accounts which were bound to my game account

[sinful yoke]

make sure you are logging into the right server

[obsidian crane]

i already checked the server

[keen tide]

Wtf? I can't claim rewards

[minor ginkgo]

Do i really have to update 1.9gb to solve notification prob?

[muted atlas]

it's been 10 minutes and still got this shit!

let me in you fawking manjuu!

[minor ginkgo]

Restart your device?

[muted atlas]

already did. nothing happen

[gritty temple]

I purchased some Gems but I accidentally did it with poor wifi and it just so happened that my phone decided to switch to another Wifi so my purchase was somehow cancelled but it still deducted money from my wallet... It does say processing in my online wallet so should I be concerned or should I just chill?

I got the receipt so should I go ping someone about it?

I just really want to buy those rings man

[pale skiff]

Well support is kinda dead in game as well

Bought the trading license but no material in mail

Still took my money

[gritty temple]

How long has it been on your end?

[pale skiff]

Few hours?

[gritty temple]

Dang

[gritty temple]

Contacting Email now cause discord seems to be busy right now

[crude gyro]

can we have some communication regarding the notifications bug ? It's been a whole week now

[agile bramble]

hi need help, I can't seem to access to google docs for the 3rd anniv I get the error

dns_probe_finished_nxdomain

[lyric lodge]

If you mean ingame notice, agreed. But the bug itself been fixed for days now.

[crude gyro]

yes

[empty frigate]

Can't update I already tried clearing cache, force stop, cancel and click on download again but nothing works

[opaque fiber]

Does anyone know when this releases for PST?

I've gotten different results so if someone knows the answer please @ me

[winter monolith]

@opaque fiber 8:00pm

[opaque fiber]

Today?

[winter monolith]

Yea

[opaque fiber]

Alright thx!

[opaque fiber]

@winter monolith One more question but will this be the first batch for my time zone?

Since it was mentioned on AL twitter that there will be two batches and the second one will be on the 16th?

[dawn forge]

NJ dissappearing after OpSi Helena META battles.

I already fixed assets and that other option.

[winter monolith]

Not sure on that one, depends how fast you order it

[winter monolith]

If it sells out today you still have a chance tomorrow, its open to everyone atm

[placid bough]

hey where can i get help for my orders i finalized the payment

then kicked mw out

[opaque fiber]

Alright thank you

[brittle olive]

If they limited the item one per account

[signal pewter]

I bought the 1200 gem pack for double gem reset but, I only got 1200 gems is it 600 x 2 or was it supposed to be 1200 x 2?

[cunning token]

oh no you are right 2400

[signal pewter]

so then where are my other 1200 gems then?

[vast quartz]

@signal pewter please contact our support staff at [e-mail], they will be happy to assist you

[signal pewter]

ok

thanks

[lilac turret]

Why are the shipping costs for the new plushies much higher than the older ones

[coral bronze]

I am trying to disassemble this item, since I don't plan on using the ships it works on, but it won't let me. I've tried entering the name with the quotations, without, and with and without capitalization with no luck.

[plain tulip]

is the notification crash problem fixed yet? have not enabled it for days

[crude gyro]

the crash is fixed but a lot of us still don't get any notification on our phone

it's been one week and no patch or information so far from Yostar

[vale jacinth]

Hello can I ask about account recovery here?

I'm trying to access my old account back, I have my username and ID still. I remember the account being bound to my twitter so I didn't worry about deleting the game, but now the save I had was overwritten I think since I logged in and it gave me the tutorial again.

[cobalt ridge]

You did log in with twitter (by tapping Twitter on the left on the login screen)?

[shadow steeple]

Hello, I have a problem and I don’t know what to do. I have a yostar account linked but I also have a facebook account linked that I deleated it long time ago and I have an apple account linked that its not mine. What can i do to unlink the facebook and apple accounts? Also sometimes the game tells me that my account is logged in another device.

[oblique trench]

not really tech support.. i purchased both volumes of bisoku zenshin via melonbooks but apparently am an idiot and didn't purchase volume 1 "ゲーマーズ特典付" so i never got Z23's bonus skin. fully understand if there is no way to obtain the skin without purchasing the bd's again but with gamers benefits. i can provide purchase proof if there happens to be any codes laying around. im pretty devastated. lesson learned. thank you for taking the time.

[waxen blade]

Hi, few days ago I tweeted a tweet about azur lane with all requirements (10 sec video, my wishes and #) for 200 gems reward but still gems didn't came to my account (I also submit all my info in Google form. My UID: 204429328).

[sharp shale]

give them time to send out the rewards, not everyone has gotten it yet

[thin bough]

tried to add "space" in the end?

[warped nymph]

Anyone know why the stuff i put in my cart on the web shop gets removed when i go to add a different product?

[crude cove]

The same thing happened to me, I uploaded the video but the gems did not arrive
My UID: 69684348

[regal vault]

the wish/high lights events on socials, is one prize by account or for sever?Do one video bt sever is "rob"?(if the person have profiles in more than one) and if is just one I still can post another yes?

[lapis flicker]

Does the game slow right down if you have it open for more than an hour or so for anyone else since the last patch? This never used to happen but the performance is just terrible since this pre-event started.

[sinful yoke]

yes its always been that way, mobile games meant to be open idle for hours or they will cause tremendous lag

[glossy crag]

question does YAS mean my Yostar Account?

[sinful yoke]

yes it does

yostar account system

[uncut geode]

Alright then, idk if i should ask here or bug reports, but here goes nothing.

So... i just installed Bluestacks 5 Pie (beta) (fresh install). Installed AL and everything, and then tried to login to twitter, and the game gave me: authentication error 100222. So... what am i supposed to do now? Unfortunately, my current account is only binded to. my Twitter account.

I also tried the same on BS Nougat one, and the game gave me the exact error

O nvm, deleting the game's cache fixed the problem. Sorry for the trouble

[jovial mural]

Who/Where should I contact for any help on recovering a lost account?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[nova halo]

Hello, I want to unbid my old Twitter account to link a new one but the game doesn't let me

[visual warren]

I’m getting this error when I try to log in on my alt account

[rich void]

trying to log in using twitter?

same happen to me

[dusty stream]

For me it is this problem

[frank bay]

They posted a tweet that they’re investigating Twitter auth failures at the moment

[uncut geode]

In my case, just clear the game's cache. And try to login again.

Maybe that'll be a good workaround for now

[mortal nacelle]

@crude cove @waxen blade and everyone who is curious about when the paticipation gems will arrive, HQ will send them out on 8. 27. along with the other prizes such as cubes, dorm coins etc.

[muted mauve]

i am unable to update the game. it says "error try again". basically i press update then the screen on playstore says that something went wrong

ping me as soon as you can help me. at this rate i will be unable to ever play again

[sinful yoke]

@muted mauve #tech-support message

[muted mauve]

thankssss for answering so fasttt 🤝

uhm.....i miss the "clear cache" thing. i do have force arrest. but i cannot spot the other needed thing. taking screenshot right now

alright i found it but the error remains

i mean i have cleared the cache and now i was opening once again the app. no success

[sinful yoke]

try updating through qooapp/apkpure

[muted mauve]

i downloaded AL from apkpure

uhm....now what?

do i have to download like a launcher and from there update?

[waxen blade]

Thanks for info

[muted mauve]

can i do that too if i have the game from PC?

i have both from PC and phone

[sinful yoke]

yes if you are using an emulator

[muted mauve]

blustacks actualy

OK thx it works it seams

now i do same thing for the PC?

[carmine hedge]

I'm not receiving notis even though I have them on how do I fix it?

[crude cove]

Ohhh, thanks

[crude gyro]

i ask this for one week, no answer what so ever...

[coarse root]

The notifications dont works,try reinstall and nothing

[fair herald]

Hello, I wonder if this is the correct place, but I have ordered from the online store, but accidentally used an incomplete address. I was wondering if I could get the address updated. I did send an E-Mail, but I haven't received a response yet. Thank you

[vapid gazelle]

okay so my friend tried linking his facebook to the account he has but he did it on the log in screen which then created a new account and logged him out of the other one. he had no backups for the old account he had, is there any way to get it back? any help is appreciated :)

[midnight haven]

so I guess this Mandatory Update has removed AL's feature where you can move the obb file to SD Card and it will still work

[frank dagger]

I tried initiating an auto hard mode on 3-3 and now the game keeps asking for permission?? Is this supposed to happen?

I restarted and it keeps doing it every time I try to interact with stuff on the map or battle screen.

Nvm. Someone else told me it was the auto-search battery saver option being turned on

[undone frost]

How i can delate file for voice and L2d?

[lilac talon]

Who can I contact to solve a gem purchase problem?

[frosty minnow]

North Carolina’s L2D option slider thingy in the secretary menu just keeps sliding back to off, how can I fix this?

[ember scarab]

About two weeks ago multiple people (myself included) had the problem that the game wouldnt start. A re-install fixed the problem, but unfortunately I have the same problem again

Anyone else in the same situation that you get to the first loading screen where the game is stuck at "retrieving version info" until you receive the popup:

[static swan]

Just try again

[ember scarab]

I am "Trying again" since yesterday evening (16 hours ago) and have the feeling that's not helping my issue.
It's the same behaviour as last time, as I said. The fix then was to reinstall the game, but to be honest, i am not in the mood to do that every few days

[static swan]

Ubdate on play store

[ember scarab]

None available

[midnight haven]

Is it possible to ask for help here because I have a problem with Reddit

[thorn birch]

help, my game keep freezing and all the bullets stuck in one place

i tried to restart but it kept happening

[full violet]

internet issues?

[thorn birch]

not really

[full violet]

can you describe what's causing it to happen?

or what u do before it freezes

like what game mode is it happening in?

has restarting your phone fixed it?

[thorn birch]

i was in a battle then the game just like stopped working, bullets just stopped mid air

normal stages

just casually grinding before it happened

it's on my emulator

[full violet]

if it's on emulator, have you given it more RAM/cores?

it sounds like the emulator is running out of resources if it's freezing

and is the graphics on OpenGL?

[thorn birch]

the graphics on directX

i could see the water animation is normal tho

[full violet]

is this bluestacks?

and do u have a NVIDIA graphics card?

[thorn birch]

it's mumu

nividia card

[full violet]

i'd recommend switching to OpenGL rendering then

it's made by NVIDIA

[thorn birch]

ok i'll try

[full violet]

how many cores/much RAM are you giving the game as well?

try increasing it by 1-2 cores and 1-2 Gb of RAM

it shouldnt eat too many more resources for your computer

since it'll only use what it needs to

it just allows it to use more when needed

[thorn birch]

ok

[full violet]

hope that helps

[thorn birch]

uhmm

it strikes again

[long frost]

you can check if I bought the last sets in the dorm. I don't have the last 3 sets, but I don't believe that I haven't looked at the "shop" tab in the dorm for 2 months

[earnest iris]

Hey need help I accidentally unbound my account and now I lost my old account I Want It back but alhelp isn’t responding

Pls help me

[carmine hedge]

???

if you unbound

just find your old account info

you bounded before

but you unbound, how did you lose it?

[earnest iris]

I know my old account info the problem is alhelp isn’t responding

[earnest iris]

Honestly have no idea how it unbound itself from Facebook it wasn’t me

[carmine hedge]

then bound to facebook again

[earnest iris]

It binds me to the new account I didn’t even want

[carmine hedge]

server same?

[earnest iris]

It just bound me to a new one

Can I contact staff here maybe?

Is that allowed?

Why did I do that

[earnest iris]

Yeah

[earnest iris]

Im gonna ask tmrrw again otherwise I’m actually gonna stay awake till 2 am because of this

[sinful yoke]

do you have your UID

[earnest iris]

Yes I do

[sinful yoke]

can you send it?

[earnest iris]

Where to

[sinful yoke]

DMs or in this channel it is up to you

[earnest iris]

Il dm it to you

[long frost]

@sinful yoke you can check where I spent the "dorm coins" I can't find 3 dorm sets in my collection, but I'm sure that I bought at least one 100% "Bunny Girl Bar"
about the other 2 I'm not 100% sure, but I also bought

[hasty locust]

My PR catchup missions restarted. I just completed PR 1, and I just pressed complete on the last mission but I saw "claim" a bunch and decided to just spam press without reading it. Essentially I got 170 more combat data packs for series 1 and after restarting my game got locked out of PR 2 with all missions being restarted for PR 1.

Is there anything I can do about this or do I just have to do the missions over again?

[midnight basin]

can i cancel an order from yostar store??????? Plz@cedar terrace@sterile glade@jovial mantle

[midnight basin]

24602

order numbr

[carmine hedge]

Google play refund might work

[cloud anvil]

The link for the google form for the free 200gems for anniversary is not wprking for me

(https://t.co/46UryzQ5Qo)

[abstract cedar]

did someone got a update of his anniversary limited Box?

[hollow iron]

So I did some searching through discord and it seems like Mumu is a no-go after the update it sounds like. Is there a next best option?

[quick sandal]

uhh what

I waited for like half a minute for it to change but no it's stuck at 99:99:99

used a quick finisher to finish it (it was portland) and built another, that one says 99:99:99 too

[vast quartz]

just restart the game and it should be fixed

[quick sandal]

my instinct said that'd fix it

update: yeah it did

[copper portal]

Hello, couple minute ago i play al and in the middle of the game, the game stop and got notification on my screen that the server was on maintain. will it affect my account ?

Because sometimes in maintenance notification there's a warning that you have to quit the game before the maintenance begin

[hearty hornet]

So I have played AL on both mobile and Bluestacks account transfer has been a breeze. Recently I got a weird error message when I tried to boot up the game. No problem I just did a fresh reinstall. When I booted it up I tried to connect my account and it had completely reset. I tried reconnect but now it just reloads a restarted game. I had nearly completed the campaign and was into the end game content as well as buying some gems. Now whenever I load my account it sometimes gets an error message but usually just loads into the restarted game.
Am I screwed?

[undone parcel]

Did you log in to your normal server?

[dense plank]

check your server

[hearty hornet]

Sandy as always. I even found an old chat log with a buddy telling him to join Sandy

[heavy mural]

Stuck in Checking for updates screen

[tidal stump]

i also stuck at updates screen burh

[late flame]

just forced stop app and re-open

[somber oyster]

can't log in

[vast quartz]

hi can you do a log mode for me?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[vast quartz]

with a screenshot?

[somber oyster]

oh nevermind, I just needed to login with what I linked my account with

[heavy mural]

I did but nothing

[late flame]

i fixed it in 2 ways: forced stop app or while u in game turn off ur wifi and turn it on right back

[vast quartz]

ok glad it worked

[vestal basalt]

stuck on the sound update

here is the log

[vast quartz]

@vestal basalttry restarting the game, it should fix it (according to others having this problem)

[hearty hornet]

@undone parcel @dense plank I double checked the server and logged out still to no avail.

[vestal basalt]

Ohh its working now, thank you 👍

[carmine hedge]

Downloading updates seem slow for me

Stuck at 3/120

[vast quartz]

great

[carmine hedge]

Okay, I restarted the game. Will wait for results

Ahh, seems like the problem is on my end. I apologize

[foggy sapphire]

A bug in construction pool

[stable oar]

why am I stuck on the update screen?

[rotund shuttle]

@vast quartz I want to report a glitch that I can’t Battle in Microlayer Event

I even spam battle button

But it doesn’t respond

[vast quartz]

hmm can you take a screenshot with log mode for me?

[rotund shuttle]

Hold up

Try to open log mode

[vast quartz]

ok thanks

[stable oar]

@vast quartz can you support me too

[vast quartz]

sure can you take a log mode of the update screen?
but usually i would say change your internet to wifi or others and wait a bit, it should load properly

[rotund shuttle]

Here sir

[vast quartz]

thanks try restarting your game also

[rotund shuttle]

Will do

[vast quartz]

and let me know if it still doesnt work

[rotund shuttle]

It worked, thank you. I guess it just my game we’re outdated

There were a minor patch I guess?

Since I need to download a little while re-login

[vast quartz]

ya i think is just desync with the game, glad it worked out

[rotund shuttle]

[timber bramble]

Hey what can I do ? The in game store purchase don't shows the actual credits i have and still not refresh and that's why I can't buy anything

[stable oar]

@vast quartz is there a way to open the debug mode without touching 2 places (because I am playing on laptop )

[vast quartz]

you can open it with emulator by using the control in it

[gleaming shale]

still can't enter the game

[stable oar]

thx, I got it here

[vast quartz]

thanks

[gleaming shale]

Nozo, can u solve my prob?

[late flame]

can u use mobile data

[gleaming shale]

I'm using emulator

[late flame]

u can use personal hotspot on ur phone

[gleaming shale]

let me try it, thanks for your help.

[vivid goblet]

Pc emulator without other use phone mobile

[vast quartz]

i was told it is a connection problem so please try switching internet networks

[stable oar]

okay, I'll try

k it worked, thanks a lot!

[vast quartz]

glad it worked out for you

[tawny pivot]

launching th camera feature and then trying to change ship doesn't work. infinite Loading screen in the archives.

[shut walrus]

i keep getting kicked from the server cause my game is out of date, and this is the 3rd/4th time its happened since the maint ended

once i relog im back to normal functionality but id really prefer not to reopen the game multiple times

is there any fix?

[graceful pier]

happened to me too, it screwed up my progress and didnt count the boss kill

maybe they should debug before opening servers...

[muted mauve]

my phone for some reason cannot update the game

eternally cheks for updates

[lofty ore]

So on C3 I didn't even get the boss node to spawn even after clearing all the nodes

[lofty ore]

Nvm I restarted the game and it spawned

[muted mauve]

fixed *

[light mantle]

Yeah so I have 25 bucks in google play on my US Google account

I'm in Asia but using a US VPN and for some reason Azur Lane keeps telling me the balance can only be used in the US

I feel like there's a fix so I don't want to drop any cash just yet lol

[real haven]

Which ship does the PBY-5A Catalina's description refer to?

[shut walrus]

cooper

[sharp shale]

<@&460646206851252224> could you check all channels

[solar spindle]

[astral umbra]

my AL on mumu, has been absolutely buggered since last mandatory update, randomly crashes, hangs up at 50% loads and fights just freeze (while still running) and won't respond to any input

Reinstalled once, didn't fix it, repair assets doesn't fix it (and it always downloads 12.3 mbs)

I can also get stuck w infinite manjuu loading for no reason

last resort is reinstalling Mumu again I guess

[covert mesa]

I have a problem with the skin for Abercrombie when she stands in the secretary's place, when you enter the game, it loads, and then the currency panel disappears and hangs endlessly

[carmine hedge]

@vast quartz can you tell me how to fix notis

[sinful yoke]

please try to not ping staff, and if there are no notifications for you at all, its a known issue

[west badger]

Having an issue where this won't active for me regardless of connection

And yes I've tried to restart the game

[west badger]

Gonna reinstall

[silent mango]

is it me or my game is taking absolutely forever to load-. it wasn't like this hours ago and now it is

(happened to me multiple times in the past. I've waited hours before for it to load and it still doesn't rlly load I've tried to restart the game)

[sinful yoke]

try changing internet connection or reinstalling

[hearty hornet]

I reinstalled and lost all my progress. I logged in again with my usual account and tried every single server and can't find it. Any help?

[west badger]

Might want to double check your login

And ver code

[hearty hornet]

I just have it connected to my Twitter. I've reinstalled it twice now. How do I check the ver code

[west badger]

I sign in via email and I just get a code via well email

If that doesn't work am not sure

[hearty hornet]

I don't think I ever signed in with email

[west badger]

Idk then sorry

[hearty hornet]

I did sign in with Twitter and I've gotten my account to work on blue stacks in the past so it HAS worked.

[sinful yoke]

do you have your UID @hearty hornet

[hearty hornet]

Yes from an old screenshot

I can't currently access my account though so that old screenshot is all I have @sinful yoke

That's my UID

[sinful yoke]

/checkbind 204412464

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Aug 20, 2021, 2:49 AM

[sinful yoke]

do you still have access to your account on bluestacks?

[hearty hornet]

I will try.

When I log into blue stacks it has the same refreshed account on my mobile.

I didn't unbind or anything I just reinstalled the game.

[west badger]

@sinful yoke I legit can't load in a single stage from anything and am out of ideas

I've reinstalled and everything no dice

[sinful yoke]

try remaking your fleets

[west badger]

Kk

[west badger]

Ok found what might be the issue

Avrora is in both fleets at once

[sinful yoke]

try taking her out of one

then try to enter stage again

[west badger]

Kk

It worked

thanks

I've tried forever lmfao

[hasty nymph]

Hello, is it possible to change my email account to another one?

I was about to change my fb account but it won't allow me. It says third party account doesn't match.

[hearty hornet]

/checkbind 206356898

[sinful yoke]

/checkbind 206356898

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Aug 20, 2021, 6:37 AM

[carmine hedge]

pls help me its stuck like that

i just downloaded

i wanted to play but when i got in it just shows that screen

wait can i ping tech support?

[sharp spear]

Umm

Im confused

[simple mason]

Restart the game

[teal remnant]

Help, I bought the lucky box and I didn’t get a skin

[outer herald]

Did you get gems insteado of an outfit? If so that means it randomly picked an outfit you already owned and refunded you the amount for the outfit

[steel atlas]

tap the paw

[sinful yoke]

that has nothing to do with the video

and iirc theres a bug

where sometimes you tap it, but it comes back anyways

[remote spire]

I want to get my account back but I forgot how i logged in

[tidal zenith]

why

i cant log in

with twitter

say

when i try to authorize he send me a picture of podle

poodle

can anyone helo me

Anyone help ?

[proper nimbus]

great supp 0 answers for 3 hours

[undone parcel]

It’s been like a week since they announced the 3k gems winners from the 2nd livestream and I still haven’t received them in game.. should I start to get worried? Did the devs forget?

[proper nimbus]

Write an email it will be faster :D

[undone parcel]

I might try ig

[carmine hedge]

hmm, bluestacks isn't linked to my discord

when i use bluestakcs, it doesn't show

can someone help?

[lyric lodge]

Last time I won something (not gems sadly enough) they clearly mentioned the date the reward would be send in the mail. Isn't it in yours?

[carmine hedge]

Strange, I was playing the A3 Stage, when i choose a enemy the fight doesn't start at all, I've tried to close and open the game, tried to start the fight again and nothing...

[midnight magnet]

So i cannot buy stuff from the ingame shop?

And its been persistant for 2 days now

[round dagger]

[undone parcel]

I didn’t get mail in game yet and they didn’t say a specific date so I’m not sure if I should just wait more

[bold coyote]

anyone complete the survey and not get awarded?

nothing in the mail

[carmine hedge]

same

[lyric lodge]

Well, the servey is a raffle, so that one only has a few lucky winners, and most of us with nothing.
Edit; Didn't realise there was another survey along the anniversary livestream one. My bad. They generally send these in batches though (like for example the Twitter 3rd anniversary vids rewards aren't send yet, as that event has an enddate of the 25th and they will mass-send everyone after that.

[granite dome]

Hie, is it possible to unbind yostar account? As I forgot the email ID of the account in question

[unborn ember]

yes. you can email customer service for that

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[real haven]

How do you get prototype gear? Specifically Saiun Kai and Tenrai?

[lyric lodge]

#gameplay-help

[trim yoke]

Saiun Kai = research

[sharp shale]

Tenrai = research

[carmine hedge]

Help

I was 11:59 last second

Doing hard mode

Now I'm only stuck with 1 stage

How to fix

Do I just reboot the game?

Oop

Reboot fixed iy

Thanks

[stuck plinth]

Question

How do I unbind my twitter account so that I can bind with my new twitter account?

I can't unbind the current one due to my account being locked so is there any way I can bind my account with my new account?

[unborn ember]

try contacting customer service

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[stuck plinth]

Thank you for your help

[rustic mauve]

NA server : the game does not load or cannot connect to the server

[hasty flare]

So about the notifications, am i the only one that still doesn't get them? Haven't seen anyone complaining about it really

[snow drum]

So I accidentally bought the 3rd spot in the class room with 500 gems is it possible to undo that and get my 500 gems back?

[thorn birch]

help i enter a mob and it wouldn't enter the battle

[frank bay]

Devs don't issue refunds for gem purchases under any circumstances

[carmine hedge]

Anyone able to help with a lost account ? Pretty sure I binded it to a now dead Twitter but I'm not sure

Pretty sure I bound it to a yostar account though since I spended money on it

[junior scaffold]

I can’t search up my guild anymore, I accidentally left it and currently I’m searching for it but can’t see it? Any help

[wide python]

What does the "name of your character" mean? Is it like the current secretary ship?

[lyric lodge]

It's your name ingame.

[vital estuary]

is it possible to play the game with the same account from 2 different devices? not at the same time of course

[lapis flicker]

The Amagi Server is falling over again

[uncut gulch]

how long usually is shipping to US for buying merch?

[hearty hornet]

I'm in pretty much the same boat. I emailed support and they never responded. Unless you can find that binding your account is just gone.

[carmine hedge]

luckily they sended me an email but they wanna know stuff i just cant know if i dont have screenshots of it i hope my google play recipes will save it

Stuck

It won't move

Now black screen

Do I just reboot?

[hearty hornet]

Well you got further than me

[carmine hedge]

maybe try again? to loose your account is just pain

[hearty hornet]

I will email again.

[hearty hornet]

It is too much pain.

[sinful yoke]

they take 1-3 business days to respond

[sinful yoke]

do you have your UID

[sinful yoke]

try to restart your phone, but if that dosnt help, change internet connection or use a vpn

[carmine hedge]

Ok

Yep it works now

Thatnks

[carmine hedge]

no i dont but i have like 3 google play recipes i hope that will be enough for the support i emailed them already

[sinful yoke]

yes it is

please keep in mind they take 1-3 business days to respond, the weekend does not count

[unique folio]

Hey I can't get to my account, kinda sad about it. I can't even get to long in, just boots me into a new account

[hearty hornet]

We also have that problem @unique folio

Seems a common issue suddenly.

[sinful yoke]

do you have your UID

[unique folio]

Like I had an account with over a couple hundred hours in it. Now I can't get back UID? Like in game name?

Umm. KnightofDusk I do believe

[hearty hornet]

It's a code

[unique folio]

Well shit. Guess I die, but for real. When I try to use the name again, it says it's taken. Sooooo

[rain mason]

Hey, I play on korean version, I just wana know is what this is because facebook login keep saying development mode so I don't have access to my game at all

[sinful yoke]

UID is your identification, not IGN

if you lost access to your account, contact customer support

[unique folio]

This is feeling kinda grim, I tried logging in through my Twitter and Facebook, but both give a new account. I just sent off my email I hope they respond

[outer herald]

@unique folio did you bind your account in the game settings, or on the login page?

[outer herald]

Also, that survey they have in-game on the notifications, when do the rewards for that go out since I did it and all.

[hearty hornet]

I think your best bet is to try and contact support that's what I'm having to do.

[low cipher]

So today's event didn't properly record my daily challenges i completed

[fervent depot]

why is my game keep doing the 2gb update? I've done it like a few day ago?

[unique folio]

I sent an email off to the address they have listed for costumer support. I am hoping they email me back. I did link my account to my twitter, which I made just to link it. Also I am longing in from a new phone

[carmine hedge]

https://www.youtube.com/watch?v=7xqBpEKs7sE

[sinful yoke]

@carmine hedge no memes here please thanks

[golden phoenix]

anyone can recommend me which player is best to play AL on pc?

[hushed robin]

I can only tell you that I made some bad experiences with BlueStacks

[golden phoenix]

how so?

[hushed robin]

It was laggy during battle and everything loaded extremely slow

[frank bay]

I find BlueStacks to work extremely well

[hushed robin]

But I played on BlueStacks some months ago so it might have changed

[golden phoenix]

anyone here tried LDplayer?

[golden phoenix]

you know whats the difference between bluestacks 4 and 5?

[frank bay]

I use the special Hyper-V version of BlueStacks so anything about 5 is irrelevant to me

[umbral star]

i've used memu for most of the time , don't know if there's another good emulator around

i'm searching one too

[full violet]

Anyone else stuck on checking for updates on mobile?

I've restarted the game and restarted my phone as well

[tawny wadi]

Ok I'm having issues with a purchase,whom do I contact? Tried emailing customer support to no avail.

<@&460646206851252224>

[tranquil steppe]

the only one who can handle that is CS

[tawny wadi]

CS?

Uhm dont know anyone here,I'm new.

[median needle]

Customer Support.

[tawny wadi]

Any other way to contact them? They replied to a few emails,but no reply after I provided details and screenshots.

Ah it worked out! After a few hours I got my money back! Thanks for cooperation y'all!

proceeds to make purchase carefully

[timber violet]

Just out of curiosity and idk if it's the right channel but is it normal for a binded account to start fresh from 0 again?

[golden phoenix]

not really

did you pick a different server?

[indigo jackal]

Alrighty got a new phone, trying to download AL again it says cant install but i can open the app and it asks for permission and goes to a black screen. tried uninstall and reinstall, and restarted my phone as well

[timber violet]

nope, though they defaulted me to some other server when I tried logging on. Strange considered when checking my social media for binds and if was there in 2018

I'll try again

[indigo jackal]

have you tried selecting your original server

[golden phoenix]

when you open the game you get on the left side account options like yostar of facebook you can click on before

try clicking very carefully or you might just auto login

you should also be able to select different servers before your logged in

[shut walrus]

go here

[indigo cradle]

Hi :3 i have a problem, I misclicked and my account is no longer bound and now when i login in my server (avrora) it makes me do the tutorial again D':

[indigo cradle]

Uwu

[timber violet]

Rip guess my account is gone : (

[short valley]

I did the survey a few days ago. Do you get a reward immediately after you do the survey or no? Because I haven't gotten it yet and I'm a little concerned

[somber sparrow]

it comes in later, I believe

[carmine hedge]

Again

Second time

[south skiff]

Can I recover an unbinded account with my UID?

[acoustic matrix]

Anyone tried latest version of LDPlayer?

How much ram it consumed?

[unborn ember]

do you have the UID of the old account or any screenshot. you can try contacting customer service to recover your account

[static meteor]

I’d like to report a glitch ;-;

it’s just there the whole time ;-;

[finite vale]

I need help, my atago isn't showing up

[frank bay]

try repairing assets in settings

[finite vale]

I've already did, nothing happened

[sinful yoke]

clear assets in settings

[carmine hedge]

The member is already muted.

[sturdy osprey]

my notifications don't pop up unless i open the app, is there a fix?

[unborn ember]

Probably your phone settings set it to sleep or something

[sturdy osprey]

its on in the settings but the notification will only pop up when the app is opened

[sterile saddle]

help im stuck at checking for updates

[unborn ember]

check your battery settings, something like putting an app to sleep or something

[fleet spire]

It’s my first time getting an UR bulin why can’t I use her?

[sturdy osprey]

it worked, thanks

[muted relic]

My secretary doesn't display their lines when I tap them anywhere, is there a reason as to why?

As in, when I click hood all that changes is her moving a bit and her saying something, no display whatsoever

[sturdy osprey]

you probs have textbox hidden

[muted relic]

Right... where do I find that?

sorry for being stupid I just can't find it lol

Ah nevermind, I fixed it. Thanks for pointing it out though

[amber veldt]

Htw

i just started

I just reach level 60

Can i still get helena meta?

[feral moth]

how to delete unused acc? I got three acc bonded to one yostar acc, 1 main & 2 alt, and I wanna permanently delete one of the alt.

[carmine hedge]

Hi, is there anyone who can help me to find out where tf my gems went? I just turned on game and from my 800 gems only 400 stayed

i wasnt drinking and i dont remember buying anything, i dont have nothing new in inventory

Also is there any way to get my gems back?

[carmine hedge]

I dont think so, but you can get new meta ship when it will come out

[carmine hedge]

It works just with 2 ships in game

[livid rose]

I recently pulled mikasa and when i click on her in the dock her image isn’t there. Doesn’t load. Not a big deal but is this common?

[outer herald]

Try doing an asset repair that might fix it

[lyric crag]

I need help to enter my account

[carmine hedge]

And i want my gems back

[mortal quail]

Hello. I play Azur Lane on Bluestacks. Just now, when I tried to load up the game, the screen asking for data access came up. I accepted it, and tried to load the game. The game is now stuck in an endless loading loop.

[blazing spoke]

hello i'm getting a problem with OpSi

basically every time i try to enter it starts loading but doesn't stop
i already tried to restart the game and download the not mandatory update, nothing as changed

[unborn ember]

try contacting customer support for that

[strong spindle]

I'm planning to play Azur Lane, I just want to ask if there is an additional file to download after downloading the game in playstore

and if there is one, what is the file size?

[blazing spoke]

yes there are additional files you have to download

as for the size, the game for now reaches 6.4GB (at least for me)

[blazing spoke]

found the problem thanks to the repair assets feature

[tacit girder]

What

[tacit girder]

Nvm i restarted my phone

[solemn sky]

Been like these since yesterday, and all I did is rented the 3 L2D Outfits and now I can’t do my daily missions.

Do I need wait for the rental outfits to expire so I can play the game now?

[unborn ember]

try repair assets/repair live2d in settings at the login screen

[shadow oxide]

Why does AL auto brightens even if adaptive brightness is off?

[uncut cedar]

Hi may I know how to reach AL support? I could not seem to log on to AL since 15 min ago thanks. It just keep loading

[uncut cedar]

I got this same problem today too.

[blazing spoke]

try to repair assts

[unborn ember]

something to do with the new power saving mode

everytime you enter auto search mode it set the brightness to 0.1

[uncut cedar]

But I can't log back in and no pop-up to ask me to repair assets at the main screen before login, in the worse case, if I reinstall the app, will I be able to retrieve the same account? thanks

But I can't log back in and no pop-up to ask me to repair assets at the main screen before login, in the worse case, if I reinstall the app, will I be able to retrieve the same account? thanks

[blazing spoke]

oh you have problems at the main menu

i had problems accessing to opsi

[uncut cedar]

May I know who to look for in this group? thanks

[solemn sky]

It worked, Thanks for the assist

[mystic osprey]

Help me
Help

[frail wren]

how can i fix this problem, i've tried restarting my emulator, redownloading the game and the emulator but this bug still occur to me, can someone help me, i've also tried to repair asset but it still didnt work

[thorn birch]

sadge

[full violet]

what is the bug?

game frozen?

[frail wren]

not technically froze

but the time still ticking down

[full violet]

can you explain in more detail please?

I don't really understand what your problem is right now just from that screenshot

[frail wren]

@full violet

[full violet]

I see

does the battle end and u get the rewards like normal?

also u have restarted your computer too right?

[frail wren]

battle end and i failed cause time runs out

[full violet]

kk

which emulator are you using?

do u have a graphics card?

[frail wren]

Mumu and the Nvidia graphics card

[full violet]

is the emulator using OpenGL or Direct X?

switch to OpenGL as that's by NVIDIA

[frail wren]

direct X

i tried OpenGL earlier but it didnt work

[full violet]

try switching to OpenGL and trying again

btw how many cores/much RAM have u given the emulator?

I found that having the game run on lower than 2Gb of RAM caused it to freeze sometimes but not as much as yours is

[frail wren]

4 CPU and 8 RAM(memory)

[full violet]

okay should be fine on that front

if all else fails, try using a different emulator

bluestacks 5 works really well for me

much smoother than bluestacks 4

if the problem still persists after switching to OpenGL and trying that then idk what else you can try sry

[teal star]

When is the cutoff for the Slow Ahead Blu Ray skins? I know I'm kinda late to the party already but I wanna know if I would still be able to redeem codes at this point (before I order)

[gaunt spindle]

My friend is having trouble obtaining the lucky box. He said the transaction failed but the payment went through on his PayPal. He didn't get the lucky box but the payment went through.

Any advice?

[mighty prawn]

When I reach lvl 30 on Azuma the fate simulation didn't pop out and nothing happen is there something wrong?

[steel atlas]

doesnt have fate sim

[mighty prawn]

really thank you

[trim yoke]

neither does FDG

[jaunty tundra]

What is this bug ?

I tried to log in my account and this happened

[unborn ember]

contact customer service. show them the receipt as proof

[viscid cliff]

Hello i would like to recover my account

@unborn ember

[sinful yoke]

do you have your UID

[viscid cliff]

I don't remember my old uid

But i know the name and level

[sinful yoke]

did you ever bind your account to apple, email, twitter, or facebook?

[viscid cliff]

And i made purchase on that account

I did but somehow it bound to a new account when I logged in

The name.of my.old account is Aisha Level 20

I just don't want to loose it i worked hard to get that far

@sinful yoke

[sinful yoke]

did you bind in settings and login at the start screen?

[viscid cliff]

Yes but somehow it restarted from a new account TnT

[sinful yoke]

make sure you are logging into the correct server

[viscid cliff]

😭

I am

Please help me 🥺

[sinful yoke]

try logging into all just in case

and dont worry, accounts are recoverable

[viscid cliff]

I did just keeps logging in to the new one

[sinful yoke]

contact customer support for account recovery, give them any info like username and server you can remember, and send the receipt for your gem purchases as well

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[viscid cliff]

I somehow got my account

[sinful yoke]

you change server?

[viscid cliff]

Yes

[sinful yoke]

[viscid cliff]

But somehow it still didn't changed my name

So tell me are servers really a big change for account

@sinful yoke

So changing servers is a big factor of losing your account

[sinful yoke]

you dont need to ping me so much, im reading this channel and no, you dont lose your account, you are just not paying attention if you arent in the right server

every server has unique data

when you have one bind, you bind all the servers on your account, so you will have your main account and any other alt accounts in the other servers

[viscid cliff]

Oooh that's cool

Kawaakari can we be friends

[sinful yoke]

[viscid cliff]

I sent you a friend request

[buoyant sierra]

hi guys, i stuck at loading screen for 20mins more, and it keeps saying "Checking for updates...". I wanna know how can i get in ?

[autumn anchor]

Try using a vpn. 1.1.1.1 is free

[buoyant sierra]

can u teach me how to do that? im playing azur lane on Bluestack 5

[autumn anchor]

Oh. I don't exactly know how a vpn interacts in an emulator but you could try downloading it from the play store

[buoyant sierra]

so what the reason that cause the problem ?

[autumn anchor]

Probably your Internet service provider

[buoyant sierra]

how to solve this problem ?

[buoyant sierra]

oh nevermind, i fixed it. I turned off my wife and then turn back on :3

[autumn anchor]

Nice. Though I'm pretty sure turning off your wife is a crime.

[trim yoke]

i followed the instructions but haven't received neither 200 gems nor the survey rewards. were they given away and i messed up or is it still to come?

nvm, just read the tweet

[rancid shard]

can't login with twitter. this page appears after i enter my credentials and tap authorize.

[untold vessel]

got a problem, i can't pick San francisco for the event Sp mission

she's apparently already in battle

but i checked everywhere and i'm in no battle

[wind slate]

Hi, i just purchased monthly pass but it is not delivered, who should I contact

[unborn ember]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[acoustic halo]

Hi, I was wondering if anyone else hasn't received the 200 gems from the anniv video highlight? I read the post from FB that it will be given on the 26th, and yes it's the 26th as the time of writing, but I haven't received the rewards yet. Also I didn't received the reward for participating in the latest survey last 8/20.

I recently changed my name and made sure that I inputed the correct details (such as my UID including my new name) could it be that me not receiving event participation relate to my recent name change?

[rapid torrent]

I haven't received mine as well

[ashen dew]

Haven't received mine yet

[mortal nacelle]

nobody received them yet

[strong night]

I cant leave this zone... help

[mortal nacelle]

just press exit

right bottom

[grand robin]

I switched phones today and had to install the game again, now im not getting any notifications from the game again, how do i fix it?

[hasty flare]

I've also been having the notifications problem for a while now, kinda used to it nm

[slate wharf]

Hi, I have a problem with the gift for the anniversary, since I put the video plus the hastag on Twitter in the first days but the gift did not arrive.

[tacit girder]

I haven't got the 200 gems

Did i do something wrong
I did it correctly

[woeful raven]

hmm same did not get it yet

[sharp crest]

yeah you have to redo your notif settings when you move devices
like auto-search low power mode and the alerts
example: me, i switched devices at least 2 times in the last month

[trim yoke]

I didn't get anything either

[misty crow]

@slate wharf@tacit girder@woeful raven@trim yoke they've not been given out yet

[heavy mural]

Notification error again

[misty crow]

do you by any chance use AL on more than one device

[ashen dew]

No gems?

[misty crow]

They are being distributed right now

[ashen dew]

Ah

[misty crow]

for those participants ofc

there's a lot

as per #game-news

[woeful raven]

they distribute it already tank you

[feral knot]

Can I get some help here. Whenever I play on auto-search mode

the brightness of the phone increases by 5000%

But the brightness thing is only on phone and not on my pc

[unborn ember]

Disable the Auto-search battery saver

[serene pond]

Hello, can someone help me where to message Azur lane about the 10 sec video event. I did the event and completed the link provided to send the info ( I use my facebook ), but I forgot to public my post since all of my post in my account are hidden and that's probably why I only receive the milestone rewards today. Is it possible to get the reward ? I have proof that I did the event on the exact time

I public the video as of today I can still provide the link

[misty crow]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

@serene pondPlease contact customer service via email regarding this (with all the relevant info), and they'll get back to you

[serene pond]

Thank you

[feral knot]

Oki

[fallen peak]

Is my Twitter suppose to be public to get the event rewards?

[misty crow]

if your videos aren't public, the staff can't view them

[fallen peak]

[misty crow]

well you could do the same as the lad above

and contact staff

[fallen peak]

Who should i contact?

[misty crow]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[misty crow]

pls email them with all the relevant details

[fallen peak]

Ok

Thank you

[brazen snow]

I can't log in in the game, it always say connectionreset even my wifi signal is strong

[unborn ember]

try restarting your wifi or using vpn if the problem still there

[indigo sonnet]

Just got this error will trying to download assets during reinstall, any idea how to fix this?

[static swan]

Are you donload not on play store

[ornate shuttle]

hello, I participated in the highlights event where I had to create a video about the game, then uploaded to facebook or twitter with the hashtag, and then complete a google formulary but apparently the video was in private and I did not realize that it was like that until now, but I met the necessary requirements in a timely manner. Even so, is there a chance that I will still receive the reward?

[undone parcel]

curious when the 3k gems will be given from the 3rd livestream giveaway. It’s been like almost 3 weeks now, I already emailed customer support about it and they just said “we still haven’t given it out”
there’s a skin in the current event I really want and I’m kinda getting impatient with waiting…

[misty crow]

@ornate shuttle please contact customer support via email

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[ornate shuttle]

ok thx

[lyric lodge]

Did you win during the livestream, or are you talking about the survey raffle?

[clear chasm]

What if it's my first time opening the game and it gives me this?

[thorny storm]

ermm am i doing something wrong? the boss node is still being lock lol

[unborn ember]

Try going through the top. I think it's not blocked

[thorny storm]

oh my it actually is open on the top, lmao. ty for the help

[craggy hawk]

So does the game just not accept payment anymore through Google Play if it was from a gift card?

Worked until last week, now it keeps insisting that I'm attempting to purchase something outside the U.S.

[undone parcel]

The livestream

I can show proof if you want me too…

[knotty oyster]

hello, i just bought a sack of gems and my account was open in my phone and emulator and the gems didnt show up, what do i do

[jovial pelican]

How?

That is strange

[jovial pelican]

I think u should send the problem to yostar email...

[jovial pelican]

Or u can spend money again so they will give u the gems that u buy plus the gems that u buy before that

It still no gems until now @knotty oyster ?

I hope your problem will be solved by yostar @knotty oyster

[wind tide]

why have i not received 200 gems till now?🤔

I followed the instructions exactly

[sharp shale]

there were a lot of submissions

[ocean cradle]

Hello, I am using Android x86 9.0rc on a laptop to play AL; there are some pink images over where the smokes came out from the Microlayer map and the top of Helena META. Repairing assets doesn't seem to fix it, what can I do? I have root access to everything

[heavy mural]

What is mail of yostar support

[sinful yoke]

[e-mail]

[grave flame]

Did anyone else not receive their 200 gems yet?

[opal wyvern]

Hey guys, my operation siren generated an exit portal that I cannot access

Meaning that I can no longer do maps in operation siren since I cannot exit any other way

Any fix ?

[unborn ember]

use that big "EXIT" button at bottom right

[opal wyvern]

Oh right, thanks

🙂

[tropic linden]

Hello, I have an account problem. Is there someone to help me?

Someone?

[unborn ember]

Is it related to account bind or anything?

[tropic linden]

yep

I have my phone which ended up in a pile of ash ...

and now i try to retake my account

I did not link my account, but I have made purchases in the past.

[unborn ember]

Contact customer service. Explain to them, and also attach the receipt of your purchase as proof

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[tropic linden]

i try it

[trim zodiac]

what's wrong?

[frank bay]

it's so you can hide background objects on her base skin

Muse ships have the same thing

[carmine hedge]

umm so... i haven't received the 200 gems from the 10 sec video event. i post 2 times with same a UID and delete the first post because i forgot to put my UID there

help me

[prime gull]

bruh i got the same prob as u but have u taken the link survey to confirm your game uid and server?

I used the 3rd anniv hashtag, posted a 26 sec vid and took the survey and made sure to double check but still no gems till now

[tall sluice]

@carmine hedge @prime gull same problem still ive been waiting for a few days now still no gems need help pls

[carmine hedge]

i havent received the 200 gems yet

[carmine hedge]

saving my survey link? no i don't

[carmine hedge]

anyone..

help

[sinful yoke]

wait for rewards

[carmine hedge]

ok...

[heavy mural]

Have problem with auto search

One fight auto search off

[unborn ember]

does it shows any error. like"not enough slots" or something

[heavy mural]

No

[unborn ember]

hmm. welp just restart the game then see it it still happens

[sinful rain]

I have an issue where the "auto search"really struggles to starts, having to tap multiples times before my fleets decide to go in combat

[sand matrix]

Anyone can help me, i trying to login with fb but it show error "authorization cancelled :100220"

[wheat verge]

can't login

[lusty zephyr]

So I bought the dormitory set. Is it supposed to be like this? I feel like I’m missing a lot of stuff

[unborn ember]

If you buy 1 set it buys 1 copy of each. Some furniture have multiple copies so you need but it manually

[lusty zephyr]

Ah okay

[buoyant dagger]

hello, I posted a video with a tag, and filled out an application, and the video format was respected correctly ,but the gems did not come .

[unborn ember]

Probably still being distributed

#game-news message

[royal wraith]

ayo

azur lanes doing this

and it wont not do it

[full violet]

u cleared cache?

[royal wraith]

its a fresh install

didnt think id need to

ill try it tho

[full violet]

when u uninstall, I'm pretty sure the cache stays if u didn't uninstall completely

since AL downloads a bunch of other files for voiceovers etc

[royal wraith]

yeah except its 100% fresh bc i factory reset my phone by accident

reinstalling everything i had

[full violet]

have u given storage permissions to the app?

@royal wraith

any antivirus blocking it?

any apps running in the background?

try a different internet connection?

try shutting the phone down for 10-15 mins

and just uninstall completely by manually deleting files afterwards

then resintalling

since there will probably be some leftover files

[pastel crystal]

Azur Lane won't send me notifications unless I have the app open

I believe this is because I changed the notification settings due to the recent bug

But I want to get them again and I'm not getting about comms or research unless I open the app in which case it dumps them on me

which is a bit unproductive

How do you fix that in Android? Not sure.

[storm mirage]

have the reward for the 2nd survey (the ingame one) already been sent or are they delayed like the ani survey too? my wife took part but hasn´t got the oil/gold yet

[trim gyro]

So I just got a new device and I’m unable to transfer my account. I already had AL bound by Twitter on my last device. I tried to login via Twitter on this device and selected Aurora yet it starts up like a new game.

[dreamy beacon]

I always registered through Facebook and everything was fine, I used one account, but when I decided to download it in order to register faster, how did it happen that if I register through the application, the game will create a new account, although I already have an account and when I deleted Facebook, then I entered my old account again.

[carmine hedge]

checkk the other servers

[trim gyro]

My account was originally on Aurora, shouldn’t I continue using it?

[graceful spire]

I just purchased some Gems, got some error screen and lost those gems, (i have the charge at my credit card)

[frozen kraken]

Hi, I had 5849 "Specialized Cores," and thought to purchase Sandy's Retrofit item from the Prototype Shop -- bringing myself down to 3849 cores. Upon completing my first Weekly that would award me 100 "Specialized Cores," it gave me a notice saying "Resources or items that exceed the maximum limit will be lost. Do you still wish to continue?" Having had almost 6000 cores prior to purchase, I thought the message was a bug, and clicked [Confirm]. I did not receive the 100 "Specialized Cores," and I'm already on to the second Weekly reward which grants 100 "Specialized Cores." It is giving me the same Warning Message. I'm scared of attempting to claim any further Weekly Rewards.

Is anyone else experiencing this? Could I trouble for some assistance, please? Thank you!

[frozen kraken]

Error on end of user. Thanks for the assistance, Kugahoo!

[restive surge]

help

[unborn ember]

try clearing game data and cache then try again

[restive surge]

doesn't fix

should i reinstall?

[sinful yoke]

reinstall

[restive surge]

will do

[left yarrow]

Pls, help me.
I cannot restore my account, there was a very large collection that I collected for 1.5 years
Nickname-Eve01
how can I recover if I only remember Nickname?

[unborn ember]

contact customer support. give them every information you have about that account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[restive surge]

doesnt fix after a reinstall

[restive surge]

can anybody help, have reinstalled, cleared cache and all data, have restarted phone, and i still get hash file check error

[unborn ember]

does debug mode shows anything?

[restive surge]

debug mode?

[carmine hedge]

Hello.
I can't log in to my account after changing my phone number.
I'm sure that he was tied to twitter, but there are no characters on the servers when logging in.
Before that, I also changed my phones and entered without any problems.

Could my account be deleted due to a long absence?
Army...

[unborn ember]

do you login on the right server?

[carmine hedge]

all servers without characters

twitter shows that the account is connected on October 29, 2020

and in September 2020, I made a purchase in the game through a Google account

[unborn ember]

contact customer service for account recovery. give them your twitter info and the receipt as proof

[carmine hedge]

The problem was solved by a series of endless inputs and outputs and different accounts.

When I last visited, there was no icon that there is a character on the server

[unborn ember]

you need to click at the' results found' for it to start searching

but somehow it's not working now. even for me