tech-support

[runic saffron]

I had up to 10mb/s

[rapid torrent]

wtf

Is that on playstore?

[runic saffron]

Friends is up too 30mb/s

No, in game

[rotund iris]

looks like i found who stole my speed

[rapid torrent]

Ye

I have 11kbps now

[vivid goblet]

Now right?

[vestal basalt]

now its still slow

[vivid goblet]

must wait

[vestal basalt]

how long?

[weary cedar]

Can confirm its still slow

[vivid goblet]

yes

[sonic cloak]

Pain

[vestal basalt]

Yes brother, go to medicae to ease your pain

[weary cedar]

Suffering. Left the game running over night

[vestal basalt]

this is going to be two nights

[reef quiver]

how much time have you being downloading?

[weary cedar]

Almost 24hrs

[bitter orchid]

I'm closing in on 24 hours as well

[reef quiver]

i am just scared of how much battery it consumes

i can't think of having it so much time

[weary cedar]

Heres my log mode if it helps anymore.... Leave your phone charging while it updates

[carmine hedge]

Umm why is like the download speed limited to like 30kbs

[sacred salmon]

Why am i downloading at 30kb?

[rapid torrent]

Welcome

[reef quiver]

Wellcome to the 30kb/s gang

[carmine hedge]

Wait is this a problem for everyone?

[reef quiver]

for a lot of people at least

[vestal basalt]

been here last night dealing this problem

[sacred salmon]

Do i need to reinstall?

[bitter orchid]

reinstall didn't help me

[tawny pagoda]

It's something to do with the devices I'm pretty sure

[reef quiver]

You will have the download speed problem anyway

[sacred salmon]

Then what do i do?

[bitter orchid]

I tried reinstalling, rebooting my phone, and downloading on my mobile network and 3 different wifi networks

[rapid torrent]

Wait

[carmine hedge]

Bro just wasted 1hr reinstalling dont do it its bs

[sacred salmon]

. . . This is outrageous

[bitter orchid]

I finally resorted to installing Bluestacks so I could play while my phone updates

[keen valve]

Day 1 of the 7 day update download. Files remaining 4k

[sacred salmon]

Any word from official tech support?

[vestal basalt]

no

[timber sky]

Is it just me or does the new update make your game crash often?

[vestal basalt]

Newest update has flaws, people keep coming here to complain

either that, notification, speed, crash

you name it

[carmine hedge]

Wait are we being crybabies by complaining or are we complaining in a good way?

[bitter orchid]

Try turning off notifications. There is a bug that is causing notifications to crash the game

[vestal basalt]

scroll up, take a good look

[weary cedar]

Uhhhh yes?

[vestal basalt]

if you lazy enough, we did all the methods

even help the staff dealing with this

[sacred salmon]

Unbelievable

[reef quiver]

Some people where being very rude and all, but others just want to get some info from the devs

[vestal basalt]

Even if we are finished downloading, there is some problem inside the game as well

[sacred salmon]

Outrageous

[carmine hedge]

Bro when the devs gonna notice like its been what 2 days already?

[vestal basalt]

Almost 2 days

[carmine hedge]

Welp it kinda feels relieving to know ur not the only one that has the problem

[thorn valley]

Hello, I just got into the game after the update and have lost some shipgirls including my favourite, a lv 120 oathed Kaga 😦

[rotund iris]

i mean they were here yesterday and noticed it

not enough time to fix it i guess

[carmine hedge]

Fix assets?

[rotund iris]

last time i had the same problem was in princess connect

took 4 days to fix it

[sacred salmon]

2 days?wtf? I thought the problem was since yesterday's update

[vestal basalt]

downloading speed? or whole game?

[rotund iris]

dl speed

[reef quiver]

Maybe is because the time zone

[carmine hedge]

Here in phili its been 2 days

[sacred salmon]

Unbelievable

[late raft]

Dl fixed yet?

[reef quiver]

For me is just 1 day

[thorn valley]

THANK YOU, you life saver!

[reef quiver]

Nop

[carmine hedge]

Xd just reset assets we had this issue a while back where assets were missing

[reef quiver]

i can't even past the tutorial on the emulator xd

[sacred salmon]

Bruh
Why do we even have to download 2 gb?

[weary cedar]

Ui overhaul sounded like why

[late raft]

Worst update ever

[carmine hedge]

Umm i actually noticed the space of my al from 5gb down to like 3 so...

[reef quiver]

Another one?

[vestal basalt]

so its kind of compressing the file?

[weary cedar]

Apparently. Also this aint general take any convos there so if people need the tech support team they can get them faster

[heady cloud]

What should i do now?

Nothing changing even after feew minute

[carmine hedge]

No i think it deleted the 2 gb from my 5gb al and then made me download it again im not sure...

Idrk

[late raft]

Hoping not losing another streak

[mild forge]

is there a problem on the update that its going very slow ? even reinstaling game only downloading at 15 - 30 kb/s

[rapid torrent]

Yes

[sacred salmon]

Surprised that no one is raging mad with this
This is insane

[vestal palm]

The download speed seems normal in emulators

[late raft]

I am mad

[vestal palm]

Its broken in mobile sadly

[mild forge]

so its only on phones that are going slow right now ?

[carmine hedge]

Thats sad u reinstalled that was a waste of time

[mild forge]

i guess they are aware of this

[sacred salmon]

They are
And no solution as of now

Just wait till it finish

[vestal palm]

Yup, all we can do is suffer with 45 kbps update speed

[reef quiver]

The problem is that they are not saying anything about this

[mild forge]

sad at least its not our problem thats a relief guess its just waiting , thanks guys

[late raft]

Yeah atleast notice us or something lol

[sacred salmon]

Out rageous

[carmine hedge]

Tech support is on "other chats" xd

Welp this s5ht sucks

[sacred salmon]

Its worse than that

[sleek tundra]

Uninstall and sleep that's the solution i see for this problem

[weary cedar]

That be an understatement for me...

[sacred salmon]

Uninstalling is just a waste of timeit seems

[carmine hedge]

...

[sacred salmon]

There are people here that have done that and its just same crp

[carmine hedge]

No pls dont

[reef quiver]

I tried and it is just the same Download at the same speed

And i don't want to have the phone downloading for 48 hours

[vestal palm]

@sleek tundra lol, i tried this and it only downloaded 400 MB after i woke up

[late raft]

And staff not responding how professional

[sleek tundra]

Exactly i don't have a sleep since last night im done waiting for this crap i will uninstall it and then install it after a week or 2

[vapid ore]

Yep, i already broke my almost 3 year login spree. It makes me sad

[vestal palm]

My phone became so hot too

Almost overheated

[sacred salmon]

Nah
We dont even have an official response

[reef quiver]

That is why i don't want to xd

[sleek tundra]

@vestal palm dont push your phone to it's limits just uninstall the game and forget about it for a couple of weeks

[vestal basalt]

play on your emulator for now

[carmine hedge]

Ye i think u guys should rest ur phones because it still continues if u stop downloading so

[sacred salmon]

This is INsane

[reef quiver]

yeah, until we get an official tweet or something just go with the flow i guess

[weary cedar]

They were responding yesterday.

[carmine hedge]

Bastards with pcs win...this time.

[vapid ore]

Yeah

[vestal palm]

Best solution for this if you dont want your Log in streak broken is use Emulators

[vapid ore]

Don't have any pc, cuz im broke

[carmine hedge]

Same...

[vapid ore]

Nor laptop

[sleek tundra]

To hell with these electronic crap i hope we will return to stone age

[vapid ore]

Return to monke

[sacred salmon]

I do have bluestacks but its just not worth at least for me to log in when i should be using my fckn phone to play a fckn mobile game

[reef quiver]

Reject anime return to monke

[carmine hedge]

@sacred salmon chill

[vestal palm]

Bluestacks is heccin broken for me

[sleek tundra]

Muhphone is hot hot as stone plate used by a monke when cookin some meat

[vestal palm]

AL always lags every 10 seconds

[late raft]

Welp im playing muse dash for now bubye

[carmine hedge]

Just play some other gacha game for now i guess

[sleek tundra]

Let's forget this game for a week

[vapid ore]

Heck no, the anniversary is close

[brisk gorge]

I do not have any such connections problem on my phone, but funny enough, emulator connection speed was really slow when downloading updates, but no problems once it finished.

[sacred salmon]

Heck no
I want to see my new jersey before i sleep

[sleek tundra]

Wake me up when September ends

[late raft]

Fuk off then

[brisk gorge]

The problem that I get is the game immediately crashing on launching the app like half the time.

[sleek tundra]

Good luck on those brave soul's who are still downloading it

[carmine hedge]

Istg i need to to church tom but i still cant sleep because of this goddamn download

[reef quiver]

Well guys ping me if they say something lol, good luck

[tawny pagoda]

Is there a solution yet to the slow download or nah

[weary cedar]

No

[zealous stirrup]

i've noticed an increase in game crashes while playing. anyone who's able to play, are you seeing anything like this too? using an android device btw

[still hull]

Guys ia there a way to unbind my Facebook acc

I notice that it must have connected to the old facebook acc that got deleted and now i cant replace it with my new acc

Oops photo got duplicated

[carmine hedge]

I think its permanent...

Not sure

[still hull]

Dang

So i really need to create a yostar acc just in case my Twitter acc gets deleted

I saw that

The old acc is already deleted

[carmine hedge]

Then i think that al acc is gone with its game progress...

Theres really no way to unbind if the acc is deleted...

[lone drift]

So there is no PROGRESS for the SLOW AF DOWNLOAD SPEED yet?

[rapid torrent]

Ye

[lone drift]

2 days without logging in huh

[carmine hedge]

So i read pinned message

[pale warren]

I'm currently sitting at 1.5gb left to go at 30kb/s lol

[lone drift]

[tropic frost]

Such dedication

[rapid torrent]

I have 900mb left

And I'm having a mental breakdown

[carmine hedge]

Im still not downloading mine

[frank bay]

You guys are acting like it's an easy problem to solve

[carmine hedge]

I only connect in my aunt wifi

[rapid torrent]

Laughs in hotspot

[pale warren]

Wifi, data, it doesn't matter for me lol. 30kb/s no matter what

[arctic linden]

If it isnt an easy problem to solve why hasn't there been any offical announcement about it

???

[pale warren]

Been downloading for about 22 hours at this point

[lone drift]

Like some Small Bugs before, they usually announces it on Twitter like "we are curently fixing this, bla bla bla"

Bur this one has no announcement

[rotund iris]

but it's friday

https://tenor.com/view/tgif-dance-friday-that-feeling-friday-dancing-gif-15850810

[vestal basalt]

the only thing they have to say is "it is your device problem" so we can know that's on our ends

i will be pissed

[lone drift]

Me either

Ok sir

[arctic linden]

Its not for me at least

I downloaded a game that was 4gb in 14 minutes

So how is it my wifi

Or my phone

[lone drift]

People who doesnt experience it wont understand lmao

We already tried every ways

[soft hawk]

Try VPN maybe?

[rotund iris]

vpn does nothing

[pale warren]

Meh, I'm not too worried about it tbh. I'll just let it download at glacial speeds and wait for them to potentially say something lol

[unborn ember]

i give up downloading and just copy data from my another device

looks like it's device problem i guess. since 2 of my device speed is okay but 1 is slow

[rotund iris]

i wish i can transfer all the data from memu to my phone

[pale warren]

I heard someone say that it might be an Android 10 problem

[lone drift]

But im android 9

[unborn ember]

my android 10 phone is alright

[vestal basalt]

Android 8.1.0

[rotund iris]

android 9 right here

[pale warren]

Hmm, dunno then. Twas the only potential answer that I've seen thus far other than "its just your device" lol

[unborn ember]

another solution is find a friend that willing to share(copy) the data to you

[vestal basalt]

can you really copy the obb or something from one device to the other?

[simple moat]

Im just trying to see my ship girls again man

[lone drift]

Can u @unborn ember ?

I mean can u share

[unborn ember]

obb is downloaded from play store

[lone drift]

So Only "Data" folder one

[unborn ember]

yes you can copy the data

[unborn ember]

i can but idk if it's allowed here

[vestal basalt]

that's it guys, we have the answer

[lone drift]

DM of course :)

Thats not the answer lol

[unborn ember]

it's android/data/com.YoStarEN.AzurLane

is this against TOS?

[lone drift]

They Are responsible for this

[frank bay]

I don't see how it would be

the game checks the hash of the files

so it knows if it's modified

[rustic jungle]

Idk about that

[rotund iris]

now we need a hero who's gonna upload it to any hosting cuz i don't have any friends playing al

[vestal basalt]

so each model has their unique ID?

[lone drift]

Pretty awesome they leave us hanging like this

[frank bay]

gimmie a few minutes and I'll throw it on my webserver

[unborn ember]

i'll try to upload it to google drive. already have the file zipped because i used it for my other device welp stormscape doing it

[lone drift]

Bruhh :)

[vestal basalt]

i'll wait it out, mine is 600mb left

[unborn ember]

copying the data will also copy the live2d and voicelines files

[errant wadi]

So still with 30kbps problem?

[pale warren]

Yeppers

[neon quiver]

Wrong screenshot

Here

Patience

[vestal basalt]

no wonder they throwing out gems

they knew this would happen 😂

[unborn ember]

gems is normal for mandatory update even if nothing goes wrong

[keen valve]

Make it 201 gems nao

[lone drift]

Almost 3 years playing and this is the worst day of azurlane

[pale warren]

Worst problem so far for sure

[keen valve]

Actually the Sandy server incident was worse

[lone drift]

No it is not

[unborn ember]

you sure it's not microlayer that's the worst

[lone drift]

They give Announcement about it

Unlike this, they hang us without any announcement now

[reef quiver]

I am in Sandy and this is worse

[crude sinew]

What happened?

[unborn ember]

yeah i agree they should at least make annoucements about it. at least player will know that devs know about the issue

[lone drift]

Enough. Im quit

[keen valve]

Then again it was pre-virus era

[unborn ember]

someone already uploading the files to the webserver though. hopefully

[keen valve]

Servers were unable to login for a couple of days during event

[frank bay]

yeah took me a few minutes to figure out how to export files from BlueStacks cause I'm EN

[unborn ember]

exporting files from bluestacks is painful

[frank bay]

didn't realize export function can't select directories, so I'm zipping the directory first

[coarse root]

notifications do not work due to the update

[frank bay]

well known

[barren arrow]

Bruh, i already spend 11 hours to download ingame, and it still not finished

[rapid torrent]

Whaaat

[frank bay]

archive will be ready soon, I'm just rezipping it with a lot better compression first.

[barren arrow]

And whyy they dont give announcement about this-_-

[unborn ember]

[rapid torrent]

[onyx edge]

🤫

[pallid quiver]

bruh

F

[unborn ember]

that's some dedication

[onyx edge]

🙏

lets see if it still fail after it's finish

[hexed smelt]

I count it you know

If you have average 25KB/s, it'll take at least 12 hours to finish..

[onyx edge]

time 2

i'm almost 24hrs in

[hexed smelt]

All day, eh..

[onyx edge]

https://tenor.com/view/raise-eyebrow-sexy-flirt-gif-6116268

😭😭😭

[ocean rivet]

about 17 hours

[frank bay]

https://cykaplex.com/AzurLaneData.zip here's a zipped version of the android/data folder for the game, webserver has 100 megabit uplink so even with a bunch of you downloading it it'll probably still be faster than 25KB/s from in-game.

total size is 3.77GB

[hollow stream]

how much time to unzip this file?

[frank bay]

it's just a store so as long as it takes to copy 7k files

I tried various compression settings and even super brutal ones couldn't take off more than 50MB

so I just went with no compression

[hollow stream]

I copied it from the emulator to my phone and it took a long time

[lethal sedge]

my game sometimes randomly logouts & return to the home screen when I was doing some auto farming, anyone had this issue?

[rotund iris]

[frank bay]

still faster than the app

[rotund iris]

yeah

[unborn ember]

• extract
• copy the folder to android/data. if com.YoStarEN.AzurLane already exist, delete it then replace with this one
• if you open the game and it still try to download 2.5gb, check the directory again. probably it's because the file is inside another com.YoStarEN.AzurLane folder (android/data/com.YoStarEN.AzurLane/com.YoStarEN.AzurLane(wrong) instead of android/data/com.YoStarEN.AzurLane(right))

[hollow stream]

hahaha yah better than in game

[zinc skiff]

I installed the update but since then I haven't been able to access the game

I'm just stuck on this screen

it's not frozen because the animation is still working, it just isn't loading the game

[ebon bloom]

This update is just one big mess

But we still love the game and will be supporting it

[simple moat]

You know

your not wrong is the funny part

[zinc skiff]

yeah

although I can't exactly play if I can't get past the loading scream :help:

[frank bay]

if you bring up the debug menu what does it show?

[zinc skiff]

how do I bring that up

[frank bay]

https://youtu.be/l3ujs7D0tFE

[zinc skiff]

to make it easier to read

what does this mean

[sturdy owl]

last line of the code is the reason its not loading

NullReferenceException

the codes crashing

in cases with programs/games its probably trying to refer to a part of the code or asset which isn't there or has been incorrectly linked and the codes throwing a nullreference exception basically saying "I can't find what your trying to tell me to do"

[zinc skiff]

oh

what should I do then

[sturdy owl]

nothing much you can do, devs need to fix the coding error

[zinc skiff]

damn

looks like I'm gonna fall a few days behind

[sturdy owl]

I'd usually suggest the whole check the asset thing but your stuck on the loading screen atm

it could be both code and missing files at end of day, being that their seems to have been some issues with downloads and the update it could be both or just one.

[zinc skiff]

how long would I need to wait realistically

[sturdy owl]

honestly not sure, devs haven't acknowledged the download issue yet

only the notification crash

so it could get fixed when they patch the notification stuff

[zinc skiff]

I'll probably have to wait until next maintenance then

pain

[sturdy owl]

sorry 😦

[brazen bronze]

10k apologems for u

[zinc skiff]

I'm gonna keep attempting in case it fixes sooner

every few hours or so

[sturdy owl]

the other thing I could think is a full redownload but being that the android download seems to be a issue atm I'd avoid it for now

that would rule out missing files

[frank bay]

his issue looks like his data is corrupt tbh

so he'll likely need to do a re-download anyway

[sturdy owl]

yeah could be

[zinc skiff]

I hope I haven't lost my account

[sturdy owl]

if you binded it there should be no issue

[frank bay]

nah account info is all server side that's all fine

[zinc skiff]

so should I try uninstalling and reinstalling again?

[frank bay]

no need to do that

just delete data in settings in Android

[zinc skiff]

done

I'm gonna try again

[sturdy owl]

if its data corruption, which is also possible since null refs can be created from that when a files missing/corrupted then it should technically fix the issue

my only concern would be if the slow download speed is still happening which could cause a interruption or data corruption again

[zinc skiff]

for now it's averaging at around 35kb/s

so it's gonna take about half a day to redownload I think

[sturdy owl]

I dunno what broke on the backend for android

iOS one pulls full wifi speed 😕

[zinc skiff]

it's not my phone because if its a normal image file it'll download 1mb much quicker

[sturdy owl]

yeah its not your issue

somethings broke with AL and android downloads

as other stuff for android downloads fine

[zinc skiff]

all I can do now is pray

thanks for the help

[sturdy owl]

all I can say to reassure is that your not the only one getting hit by the slow download speed, alot of android users were reporting the same thing

[zinc skiff]

yeah

[sturdy owl]

on the bright side, least its not anniversary week

wouldn't have gone down very well if it was

[solemn summit]

I'm using a download manager app and for some reason the Download is way faster

[rotund iris]

i just stopped mine cuz it dropped under 100kb/s

[brazen bronze]

30h+ and I'm almost finishing the download

[zinc skiff]

mine took about 10-12 hours

[brazen bronze]

[zinc skiff]

I had an error so I've got to do that again

[sonic cloak]

I had to reinstall, got stuck on the loading screen

[brazen bronze]

Br spotted

[zinc skiff]

I had the same issue, I had to delete data and download it again

[solemn summit]

[brazen bronze]

[zinc skiff]

looks like I'm probably missing two sets of daily rewards now

[rotund iris]

700mb left on my phone

[sonic cloak]

Same

[brazen bronze]

Fr

[rotund iris]

i swear if it's gonna be corrupted i'll start killing people

[sonic cloak]

I have grinding to do instead of working

[zinc skiff]

I had 1-2gb left before I reinstalled

[rotund iris]

[sonic cloak]

I finished and had to reinstall

[zinc skiff]

since I reinstalled it'll probably have shaved a couple gigs off the space I had used up before this issue

[sonic cloak]

I run Ccleaner for that lol

[zinc skiff]

oh jeez I can't spell

[crimson frigate]

Gdi, anything new? I can't even properly use my phone for browsing now.

[neat flare]

[solemn summit]

[fiery osprey]

has anyone use a vpn to buy gems ?

[errant wadi]

Nope

[brisk cedar]

is ios still having issues and did they address it yet?

[fiery osprey]

i just wanna buy gems and support em

[reef quiver]

The crazy people that downloaded for 24+h were able to play?

[proven sequoia]

Hello, I cannot log into my account. I forgot to link it to my twitter. Can you help me please

[warm forge]

is the restart problem still a thing ?

[teal merlin]

In the image below is there suppose to be a character next to the server, after you uninstall and reinstall this app. I have no idea if I lost my account or not

[simple moat]

did you never bind it?

[teal merlin]

I did with everthing

[simple moat]

What the hell

[proven sequoia]

I thought the account was linked, but I see an error ... TW autorization failed: 100222

[teal merlin]

Mine found an account but like shown above there is no character next to the sever I play in

[proven sequoia]

I can't understand. I played on phone and emulator. I bind my account to twitter. Today I delete the game and installed again. And can't log in account now

[teal merlin]

In the home screen of the game on the left did you click on twitter to authorize app?

[sleek tundra]

Any recommendations

[carmine hedge]

time to leave this game hahaha Cleared my App Data and everything is now black

[brisk gorge]

Anyone else's game frequently crashing now?

[warm forge]

[empty vessel]

still funny...

on emulator lags and buggy

but on tablet is all good

[sleek tundra]

Is this azurlane data zip a good alternative

[last sage]

Same problem here, but with Facebook link

[warm shuttle]

Bug?

[dawn forge]

Have there been any updates on the notification/crashing issue?

[warm shuttle]

@dawn forge no

[carmine hedge]

is it alright to download the OBB of the game?

[patent coral]

Good evening, is it possible to restore the account？ I changed my phone and now I can not log into my account

[sleek tundra]

Well i dl the zip tht stormscape gave and it works now to pr4 grind

[weary cedar]

open which server you were on and see if its there

[onyx edge]

24hrs later

[dusky siren]

Congratulations bro!

[simple moat]

So the prophecies are real

Now let's just hope we can get in now

[weary cedar]

i got in just fine

[compact valley]

[simple moat]

@hexed smelt people are getting now

[solemn summit]

[teal merlin]

@weary cedar I will try that as soon as the game finishes downloading

[neat flare]

[compact valley]

[solemn summit]

[compact valley]

[brazen bronze]

Managed to log in. Game is fine

[mellow cairn]

Who am I supposed to contact if a purchase went through twice?

[sinful yoke]

contact al support to let them know and also file for a refund on one of them

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[mellow cairn]

cool cool Thank you.

[last sage]

I still cant get into my account. Facebooklink being mean? Anyone else having the same issue?

[raw parcel]

so any info yet on the whole not being able to update and log in yet

[last sage]

Yes. Redownload the game

[last sage]

Adding note: Managed to log in with Yostarr account that uses the same mail as the Facebook account. Got send back to the opening tutorial instead.

Clan mates report my account is still around at lvl 91 however.

[timber holly]

does the download problem resolved

the download still very slow

[arctic linden]

No they are still "fixing" it

Even though no announcement has been made about this issue yet

[jaunty void]

What download?

[dull pumice]

I'm not receiving notifications after the update

checked both in-game settings and app settings to see if it's turned off but it's not

[sinful yoke]

its a known issue that notifs are not working for many users right now

[dull pumice]

oh ok then

[tough crater]

update is downloading really slooooow, like 20KB/S. I gave up updating game on my phone and now I'm playing back on BlueStacks. I'll update game when they fix download speed.

[ebon bloom]

@tough crater it took me over 24h to update it on Phone but i managed somehow

As they say where's will there is also the way

[cunning perch]

What?! Oh no

[cedar fable]

Good to know I am not the only one

[carmine hedge]

Is there any way to get back my account? I dont remember if i linked it to anything, i have the username and can get the id thanks to a friend, could that be enough?

And its not the server because i remember in which one i played

[reef quiver]

But my phone doesn't have the will it has the heat xd

[ebon bloom]

Put it in the fridge then @reef quiver

[reef quiver]

Mmmmmmm

maybe i do it

[knotty comet]

Help azur is slow at downloading

[ebon bloom]

You found out just now? @knotty comet

[knotty comet]

Yeah haha

[rotund iris]

after 30 hours dl is finished

pawg

time to play

[sullen geode]

So my account is banned I didn't login for 2 days but before that I didn't get any notification saying if I was going to get banned and my account was fine.

[summer citrus]

does someone encounter the same issue where "azur lane has stopped responding" prompts randomly pop up during auto search

[dawn forge]

Anybody know if there's a fix for the vanishing character art after battles? MVP doesn't pop up. Fixed assets and L2D, no change.

[tepid sage]

Get constant crashing after fights; when I try to repair assets it says it needs to download a 12.3mb file but when it starts to download it goes to 1% then says "Complete, will restart soon" but it doesn't solve the issue and Repair Assets still says there is a 12.3mb file needed?

[old haven]

so i did the dumbass thing of deleting my facebook account and it was linked to my azurlane account is there any way i acn recover it?

[hexed smelt]

O, 30KB/s Gang, is the game fix this issue yet?

[lone drift]

Same question here

[rain blade]

Hi, I have a pretty big problem. I changed my device and idk if I lost my progress :´/

[lone drift]

No u will not lost ur progress if u bind ur account before

[rain blade]

thanks

I scared

I thought I linked my acount with Facebook

but I linked it with Twitter :p

[vestal basalt]

almost 2 days, jeez

[old haven]

uuh is there anything or am i fucked?

[carmine hedge]

Contact support ig, give them as many details as possible

[old haven]

how can i do that?

[carmine hedge]

Im doing that rn and hoping it works bc i lost my acc too

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

@old haven

[old haven]

ty

[carmine hedge]

Np

[old haven]

sent a email guess ill wait now

[merry bough]

20kbs?

[carmine hedge]

Yeah, dunno how much it takes for it to get answered

[carmine hedge]

Oof

[merry bough]

i believe it is still game's issue amd ill wait till they fix because it iz not acceptable

[carmine hedge]

And i thought it was going bad for me at 200-300

[merry bough]

it'd take like 16 hour

that even much

[proper oar]

Been downloading the update for over 24 hrs, still only half done. Any idea when that'll be fixed

[merry bough]

no idea

now i got a new problem

nothing else after yostar manjuu images appear

[old haven]

uuh how can i get the uid?

[merry bough]

On your profile if I'm right

[old haven]

but i lost my account and in the email they are asking for it

i also dont know my commander level opnly aproximaely

[merry bough]

i cant help about it :b

[sonic cloak]

Remember your server?

I had the same issue awhile back and google play store fckery saved it

[old haven]

server i remember name i have i know the only 2 variants which could have been used

i only dont know the uid

though i doubt that this will be enough to recover the account

[sonic cloak]

That I can't help with, keep messing with it, mine fixed itself then I bound Twitter asap

Reinstall 3

Reeeee

[hexed smelt]

I'm better waiting for connection problem to dissipate first..

[sonic cloak]

Well they haven't said anything about it yet so idk if they're even working on it

[runic basalt]

Is it against tos or something like that if you copy azur lane fully updated from one emulator to another?

[sonic cloak]

As long as no files are edited should be fine

[silk trail]

Any solution on the ingame dl speed? Its on 20-30 kbps my internet is fine

[lone drift]

No solution.

[candid marsh]

Guys, is there a way to solve the slowly download speed? I have been downloading the game since yesterday and it hasn't finished... I need to play, I miss my wives...

[rapid torrent]

Suffer

[old haven]

i downloaded the game a couple of hours ago 5+mb/s

[brazen bronze]

My game already crashed 3 times yay :v

[dawn forge]

We better get some damn good apologems for this mess.

[rapid torrent]

1000 gold and oils baby

[crimson frigate]

More than 24hrs now and still this stuck on this f-ing thing

[dawn forge]

Any fixes for the "character who got MVP doesn't appear after battle" issue yet?

Wtf, Shinano's projectiles went from butterflies into weird thin blue lines.

[old haven]

welp guess im fucked

byebye account

[vestal basalt]

Yes

[lone drift]

Im disappointed

[dusky siren]

I can't login to the game.

[fringe crater]

Anybody know about issues with the refresh speed of the dock while scrolling? Ever since the update, it takes like half a second for ships in the dock to populate after scrolling any amount up or down. Before it was instantaneous, and trying to find ships in a dock with hundreds of them takes much longer now. The small time loss really adds up when using the dock several or even dozens of times in a day.

Looks like this before populating.

[dusky siren]

I keep getting the same problem. Can someone from the staff help plz?

[vivid goblet]

All try again restart!!!

[rapid torrent]

why

[barren arrow]

BRUH, i already spend 24 hours to download ingame, and it still not finished

What wrong with the staff

[rotund iris]

I mean they posted four-frame manga recently

[rotund iris]

Don't tell me that's not enough

[barren arrow]

Yeah but not about the game itself

[pallid quiver]

programmers don't draw manga i suppose

[sonic cloak]

They don't program either it would seem

[pale warren]

36 hour+ download gang representing

[sonic cloak]

[pallid quiver]

has anyone successfully downloaded with 30kb/s by now

[sonic cloak]

I'm on 3rd reinstall from full

[rotund iris]

Yes, me

[sonic cloak]

Each time it freezes on on login

[rotund iris]

Took 30+ hours tho

[pallid quiver]

legend we must all fear

does the game work fine?

[rotund iris]

Everything seems fine so far

[vestal basalt]

Yes, it took longer than usual.. about a day

[pallid quiver]

guess i'll bear with it

[neon quiver]

Yes

[vestal basalt]

So far is okay, no random crashes or force closing

(i turned off the notification too)

[keen valve]

2k files remaining

[pale warren]

1600 files for me

[vestal basalt]

That's weird, downloading voice pack inside the game is Super fast

1.3gigs done in just a minute

[pale warren]

Hopefully the game will be done downloading by tomorrow or Sunday

[stuck mortar]

Excuse me i want ask a something...

[tight meteor]

Excuse me is there any new information for the slow dl or the notification bug?

[wise granite]

I dont know where to ask about it, but its persistent, i got this 3x already...

[stuck mortar]

Look any error again? Because i have closed the notifications, but still like this, how i can do right now?

[spring orchid]

Thanks bro.

[lone drift]

Ayyo the Slow af download speed hasnt fixed yet

what are they doing

[frank bay]

No worries

[vestal basalt]

https://twitter.com/azurlane_staff/status/1423849957031694338?s=19

アズールレーン公式 (@azurlane_staff)

【不具合】
現在下記の不具合が確認されています
・一部端末/通信環境では、アセットのダウンロード速度が遅いか、アセットダウンロードが上手く機能しない

こちら現在、不具合の発生原因の特定作業を行っております。
ご迷惑をおかけし、誠に申し訳ございません。
#アズールレーン

Retweets

178

Likes

503

Twitter · Aug 7, 2021, 3:34 AM

they doing something about it, today (smh)

[civic fable]

So not just me with this terrible download speed

[vestal basalt]

you're not alone in this

[hexed smelt]

@civic fable don't worry, I count at least 50 on this matter, including me

[civic fable]

Guess i close up shop for now :/ come back when this is fixed and update my app

Thanks

[dull rampart]

Hey guys for some reason my game isn't giving me notifications

[hexed smelt]

Translate pls, just the sentence :v

[hexed smelt]

#known-bugs

[vestal basalt]

【defect】
Currently, the following problems have been confirmed.-In some terminals / communication environments, the asset download speed is slow or the asset download does not work well.

We are currently working on identifying the cause of the problem.
We apologize for the inconvenience.

[simple moat]

All this before the anniversary too

what a story to tell when this is all over

[vestal basalt]

they pulling out this stunt like this before anniversary, what are they thinking

[frank bay]

It’s not like they’re doing it on purpose

[hexed smelt]

Wait, this week's dead week?

[true owl]

Is this right place to seek help in account recovery?

[hollow python]

【defect】
Currently, the following problems have been confirmed
-In some terminals / communication environments, the asset download speed is slow or the asset download does not work well.

We are currently working on identifying the cause of the problem.
We apologize for the inconvenience.

i used Goggle Translator

[zinc skiff]

I was finally able to get into the game but I'm not in my account

what should I do from there

[outer herald]

Yes they do know the notifications are an issue and some phones are also having the connectivity issue as well, so if anything check the pinned messages for the connectivity issue so they can get a good idea how to fix it

[calm spear]

7 hours over night, just 100 MB.... (1 Gig left) Looks like another day before I can play again

[junior river]

Hey guys I need help I’m trying to update my azur lane but it’s not updating

It’s says it’s done but when I go back into it it still says that I need to update it

What’s wrong is it my phone or the game ?

[calm spear]

Go google play update button?
Go to your phone/tablets setting -> Apps -> play Store -> clear cache

[junior river]

I’m on apple

[calm spear]

Sorry, then I'm not of use 😦

[hollow python]

i have no Idea Cuz im Android User

[junior river]

Because I update it then it says the update is done

But it dosent say open it says update again

[keen valve]

Imagine finishing downloading update just before the fix

[frank bay]

Try deleting the app entirely from your phone and redownloading it. Sounds like something glitched out in the update process from the App Store.

[junior river]

Yea I probably will because it seems like the same thing is happening to other people too

[frank bay]

I’ve never heard of the App Store failing to apply an update before though

[lone drift]

AAAEGH THERE IS STILL NO FIX

[mystic osprey]

It took almost a day to reach this

Anyway

[junior river]

At least y’all can get in the game

I can’t even update

[mystic osprey]

I still have to want a few more hours

More than 6 for sure

[crimson frigate]

Still no fix???

I had to go to work at weekend just so I can use the emulator at our office 😶

[junior river]

If I delete the app and download it back will I lose all my progress

Or will it save

[keen valve]

Delete

Start over

[tidal lichen]

Damn...

i suffered the same problem

[keen valve]

Worst decision

870 files downloaded, need 1.6k more

Total is 6k, yet change from data to wifi pauses progress and starts midway

[junior river]

Welp ig I won’t be deleting the app anytime soon then

Because I am not tryna start all over

[timid yew]

Best bet

[frank bay]

As long as your account is bound (which Yostar constantly mentions you should do), you won’t lose any progress.

[keen valve]

Day 2 of community update download! Day 2 of 24ish Kb/s download!

[frank bay]

you can always download it from my server if you’re on Android, instructions on how to extract here #tech-support message
https://cykaplex.com/AzurLaneData.zip

[proven jay]

i cant receive notifs after the update is this normal?

[frank bay]

Yeah notifications are currently broken on the Android version

[reef quiver]

At least we know they are working on It right?

[vivid goblet]

yep

[late quarry]

So is there a fix for the download speed

[simple moat]

Lets just hope everything gets turned back to normal

[frank bay]

Besides downloading the data from other people instead, nope

[vivid goblet]

【notice】
As a measure to identify the cause of the following problems
We will update in-game and temporarily disable the following functions.

・ Background download function of assets on Android

We apologize for the inconvenience.
Thank you for your understanding.

[timber holly]

Does it interrupt current download progress? im got over 700 MB left to download

[vivid goblet]

Yep must wait...

[timber holly]

Nooo im almost there

[vivid goblet]

internet wifi unlimited?

[timber holly]

on mobile data

[lone drift]

【notice】
As a measure to identify the cause of the following problems
We will update in-game and temporarily disable the following functions.

・ Background download function of assets on Android

We apologize for the inconvenience.
Thank you for your understanding.
@vivid goblet when??

[lone drift]

We need answer

[simple moat]

^

We just want our ship girls back

[soft spruce]

hi i deleted the game and i just reinstalled and i want to get my acc back

[late quarry]

Did you bound it?

[soft spruce]

oh wait

yeah im pretty dsure i did

but idk which server i was in

[sinful yoke]

check pins for a guide on how to login to a bind

[soft spruce]

okay

[dusky siren]

I can't login to the game. Any solution plz?

[soft spruce]

btw

did they have binding accs last year

cuz i played last year

[sinful yoke]

yes but to bind it must be done manually

[soft spruce]

yeah im pretty sure i binded it

im just gonnna keep trying the servers

[sinful yoke]

press the data scan button at the top of the server list

[merry bough]

1 week more no al it seems

[soft spruce]

oh ok thank u

[dusky siren]

I just keep getting this thing. Don't know what to do.

[lone drift]

Well congrats they got us hanging again

[sinful yoke]

you are trying to get answers from people that arent staff, and not mentioning that @ ing staff to ask them questions wont help expedite the fix

so please dont try to bug staff, or regular users trying to volunteer their time to help out

[vapid ore]

After 2 days of downloading the data, now I'm greeted with unlimited loading screen. Thanks

[crimson frigate]

Day 2 of pain 😂

[vivid goblet]

[frank bay]

wew, 90GB of data served to people from my website yesterday, glad I could be of help lads

[vestal basalt]

its working, right?

[frank bay]

Afaik it works

You just extract it into Android/data/com.YoStarEN.AzurLane and magic happens

It can’t fix the infinite load bug some people have had though

[vivid goblet]

[Notice of bug resolution]
After verifying the following,
When downloading assets on some models (terminals), it has been found that the download speed may slow down due to a defect in the background download function.

The background function has been disabled and the problem has been resolved.
(Continue.

[frank bay]

[crimson frigate]

Resolved???

[rotund iris]

it was posted 20m ago on jap twitter

[vivid goblet]

Here, we will continue to verify as many terminals as possible, and will stop releasing this function until the normal operation of the background function is confirmed.

We sincerely apologize for the inconvenience.
Thank you for your understanding.

[rotund iris]

not sure how fast it will affect global

[crimson frigate]

The emulator in our office started crashing after that. Coincidence? 😝

Now I can't access the game on the computer now. Sigh. Illusion connect is still playable, so it is not my emulator's fault

[reef quiver]

they fix it but just in japan for now?

[crimson frigate]

Haaaa

[unborn ember]

guess we wait until they upload the patch to EN

[crimson frigate]

Warukunai yo neeee

[sonic cloak]

Still 30kb/s gang

[hexed smelt]

2 days, 4 hours, 53 minutes and counting..

[unborn ember]

should be fixed soon. just waiting game

[mystic osprey]

Pain

[crimson frigate]

Waiting pain.

[timid yew]

This whole update is a pain

[mystic osprey]

Our town got an electricity cut down 5 mins ago. And now my AL can download 5 files at a time, then it will crash and I would have to open it again. Jesus Christ.

[sonic cloak]

[crimson frigate]

I terminated the download already. I haven't done my other games cause I was running the update. Sigh..

[woeful raven]

[brazen bronze]

[spring heath]

quick question. is the new update supposed to be 2.5 GB

[frank bay]

Yup

[spring heath]

ah. RIP my phone storage

[frank bay]

It’s redownloading the entire game it’s not 2.5 extra

Due to a change in how the data is stored it has to redownload the whole game

[carmine hedge]

Finaly

I can get back my Lost Account ..

Thank you So Much to Developer

Time to Build IJN Hakuryuu

[unborn ember]

you know it can download in background right?

[autumn wave]

Some are complaining about notifications crashing the game.

I, instead, am not receiving Azur Lane's notifications despite it having all the permissions and being activated both from in-game and phone's settings. Any help?

[unborn ember]

probably same bug . either crash or not working

[autumn wave]

Guess we have to set up a timer everytime?

[unborn ember]

wait until they fix it

[crimson frigate]

That's the thing, I can't eun my internet properly when the azur lane is running in the background. It is taking most of the data our internet has to offer but still runs slow. Sigh 😔

[timid yew]

I dunno, I somehow managed to skip redownloading entire game and just get the update

[midnight haven]

slow af resource download still not fixed isn't it...

[south notch]

I lost 200 of my ships today idk how ???

[unborn ember]

restart game

[south notch]

same

I will try to reinstall it

[rotund iris]

try to fix assets

[south notch]

Ok perfect they are back

[rotund iris]

[crimson frigate]

How's life

[keen canopy]

Pain

[vivid goblet]

a problem?

[arctic linden]

Its 13kbps

[vivid goblet]

smh...

[tight sorrel]

Hi guys, I used to play AL back when the Polaris event started, I'm pretty sure I did the login with my FB account, and AL is in my FB app list. Stopped and started again today, but when I login via FB what I get is a new account

Any way of recovering it?

[vestal basalt]

wrong server? check the server again,see if there's a character icon

[crimson frigate]

Still pain..

[tight sorrel]

Ok, I'm an idiot

Thanks

[junior river]

So we recover the account by signing into what we had it linked too

Or do we go to the server we were in before

[vivid goblet]

Play Store or Qooapp Apk need download APK Size: 52.96 MB and Data pack: 1871.24 MB

[vestal basalt]

sign in with your linked account and find your character inside the server were you in before

[junior river]

Yep

I found it

[vestal basalt]

there should be an icon for it, indicating your character is in that server

[vivid goblet]

Qooapp apk account free download azur lane en.

[lost imp]

I dont know if its just me, but I've been experiencing slow downloading times. Updating azur lane from play store was fine, but when i had to download the extra files, the download speed just dropped to around 30kb/s. My internet was fine with other apps, it was just azur lane. Now its been nearly 3 days and the update is just 90% done

[arctic linden]

Its not just you

[crimson frigate]

30kbps gang

[arctic linden]

They fucked something and still havent fixed it.

[lost imp]

So im not the only one, huh?

Thank goodness

[vivid goblet]

[crimson frigate]

Pain gang

✌️

[vapid ore]

Yeah it sucks, I won't stop playing tho

[vivid goblet]

[woeful raven]

[hexed smelt]

2 days, 8 hours, 51 minutes and counting..

[crimson frigate]

How's life

[rapid torrent]

I'm done

[merry bough]

i just started today

%7

[lost imp]

Gl on that

[merry bough]

thxes

[broken talon]

I was about to post asking for help but I solved it myself just in time, so I'll put it here in case anyone have the same issue
My game was crashing everytime I put it on background, even for a second, and disabling notifications in options solved it

[earnest mulch]

Uh I need some help

I'm trying to recover my old azur lane account

Nevermind

[pale warren]

2543/2544 files downloaded

[merry bough]

what mine is 6k

[hollow python]

Any Development About the Problem?

[pale warren]

Aight so I actually got in and no problems so far. I heard that people were reporting crashes and the like?

[tight meteor]

Excuse me to ask this question but is the slow dl bug still there or it is fixed?

[atomic scarab]

Hello! Is the battery saver for autosearch option bugged, or is it intentional that when enabled, in autosearch it adjust brightness to about 20% and not decreasing ever - and increasing back to 20% after a while when set manually to lowest setting? All permissions for the application, and setting-overwrite permission is enabled on my android device

[long verge]

am i the only one with notification issues? lol if i'm not, then how do i fix them? I've repaired assets but i wanted to know if it's something patch specific this time around

[timid yew]

https://pbs.twimg.com/media/E8F0n-PVkAAVOoj.jpg:large

They are working on it

[long verge]

Okay - thanks. Super appreciate the work you all put in

[tight meteor]

Ohh thank you i was a little bit confused because in the azur lane staff twitter they post tweet about it that they fix it i think.

Im very thankfull for the answer

[sinful yoke]

that icon is client side and only appears when already logged into, they must do the data scan firstly

it will not show up until logged into or scanned

thus the information in the how to login guide in pins

[timid yew]

No problem

[dawn forge]

Is anyone else seeing Shinano's skill-projectiles turn into these thin purplish specks instead of butterflies?

[sinful yoke]

can you try doing a file repair for assets in the ingame settings? @dawn forge

[dawn forge]

I did that like twice I think.

I'll try again in a bit.

Mind you I have only seen this happen in PVP but I'll see if I can get a screencap of it happening in PVE.

[dusky furnace]

I have a iphone 7 and every time I try to open AL it just crahes after a few second after I load in. Is it possible that my phone is too old

[frank bay]

try closing every single app in the background (double press home button) and try launching it again

the 7 only has 2GB of RAM compared to the 7 Plus's 3 so it might be an out of memory problem

[dusky furnace]

I don't have any background apps when I open AL

[frank bay]

yeah your phone just doesn't have enough RAM to play the game then

[dusky furnace]

yeah then my phone is just too old then

I guess the new update made it more ram intensive

[dawn forge]

Weird I did PVE and it didn't happen.

Also I swear when I first dled the game it game with an app to let you record things that I can't find now.

Has anyone else gotten this weird bug where Shinano's butterfly projectiles turn into something different during PVP?

[frank bay]

#known-bugs message-

[dawn forge]

Thanks I thought my phone was fugg'd.

[swift tusk]

Same here, and yes, in PVP too.

[dawn forge]

I think PVP has the same issue.

[swift tusk]

Yep, and nice damage btw.

[crimson frigate]

Still pain...

[merry bough]

mine is 16/3600

[crimson frigate]

Is the update speed gonna be fixed or no?? It is about to be day 3 now and still nothing.. I'm missing a lot.

[lone drift]

Still no announcement? Great

[west crest]

for what?

[outer herald]

The connection speed issue I take it

[west crest]

When is EN's 3rd anniversary? i'm thinking of getting a gem pack before the double gems reset.

[outer herald]

I mean it's not like you're downloading it on your mobile data

[lone drift]

Argh

[crimson frigate]

The problem is the slow speed. Not the download data used 😐

[lone drift]

Can anyone send the link for Azurlane files?

[keen canopy]

This one?

[frank bay]

I deleted it cause nobody was downloading it anymore and I’m laying in bed right now

[lone drift]

:)

I need it :)

@frank bay Can u upload it again? Would be very grateful :)

[hexed smelt]

2 days, 19 hours, and 40 minutes and counting

[jaunty void]

Day 3. Maybe its time to uninstall and move on.

[crimson frigate]

Gdi. We are getting compensated for this right?? This f-ing thing made me miss so much. I don't even miss a day completing my dailies for the almost 3yrs I have been playing.

😐😐

[jaunty void]

Who knows? So far it seems like they don't even care.

??

[carmine hedge]

u guys still have download speed problem?

[candid marsh]

Yes! but after three long days of downloading the game, I can finally play again

[whole mist]

There's not even an official announcement yet

[inner silo]

i can't log in
screen just goes black after picking a login option and logging in

fixed it

[vivid goblet]

[crimson frigate]

This is sooo fucking frustrating

[main elbow]

Didn't they find a "fix" for the JP version? Why are they taking so long

[silk trail]

After 3 years of perfect attendance, i haven't been able to login for 3 days now.. sigh...

[woeful raven]

[vast quartz]

hello guys, if anyone still having trouble updating the game please try it now, it should be better

[main elbow]

yes, it seems to be downloading now

[indigo viper]

I thought maybe it was fixed

[main elbow]

as soon as I decide to say something

[vast quartz]

@main elbow if is working for you, can you take a screenshot of it for me? thanks

[vast quartz]

thank you

[tight meteor]

Thank you for your hardwork in fixing the bug

[vast quartz]

thanks for your patience

[vast quartz]

thanks

[tight meteor]

Now i can finally do my grinding and collecting of recources for the next big thing ^^

[steel sonnet]

nvm, now i can fight boss normally

[steel sonnet]

Ah i wish i don't update immediately
by 4G, rip my 6gb of data

[vast quartz]

[pure sparrow]

Lets go

[vivid goblet]

All update now right work fixed. people are you happy?

[tight meteor]

yes thank you for the help

[vivid goblet]

[silk trail]

Yeah its better now.. thank god finally gonna be able to login later.

[vestal island]

Is there an update?

[vivid goblet]

yes, try now pre-download.

[ripe gorge]

Anyone get unknown error : -1 like me?

[crimson frigate]

Finally 🥺

[ripe gorge]

I can login at my other phone and pc but my gaming phone keep giving me unknown error -1

[sharp shale]

log back in on the left, most likely your twitter login token expired

[ripe gorge]

Ahhh i get in

Thanks you

[vivid goblet]

let see show take a screenshot?

[sinful yoke]

they have been helped

[vivid goblet]

need must wait for checking.

[carmine hedge]

after playing Azur Lane I want to fuck boats could anyone explain please

[fickle rover]

How can I unbind Yostar email account from the present account

[sinful yoke]

contact customer support and they can help @fickle rover

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[eternal vault]

is there a way to make al run on bluestacks faster?

cuz i have to wait 3-10 seconds just to get out of the commisions screen

[warm forge]

i had lag issues on bluestacks then i switched to Mumu, it works much smoother for me

Talking about Mumu, i can finally dl the update with it now, seems like the restart bug is fixed too

thanks

[sinful yoke]

well the dl bug was fixed

probably in the time that you downloaded mumu

[warm forge]

[eternal vault]

k ill try this

[barren arrow]

Can someone help me? I can't get to my old account after reinstall the game, i already bined the account using email tho

[whole mist]

Try change the server

[barren arrow]

Aaaahhh thank you so muchh

[midnight haven]

slow af download speed issue still ain't fixed ain't it

[sinful yoke]

it is fixed

[midnight haven]

FINALLY

WAIT FOR ME MY DARLING NEW JERSEY, YOUR HUSBAND's COMING BACK

[lone drift]

OMG HAHA AFTER 3 DAYS NOT LOGIN

[sturdy owl]

Yostar should probably tweet out about the slow download issue being fixed and maybe some more apologems with how its effected people's progress for a few days

its good were in a quiet period event wise tho

[lone drift]

They tweet, and the apologize is 1500 oils, 1500 coins and 5 cubes

VERY WORTH HAHA DIJFKWISKS

[tough crater]

Im happy as long as its fixed

[tight meteor]

alot of gold and oils i good

gems not really

[sturdy owl]

interesting tweet mind, saying testing will be done on devices to make sure not happen again. Probably should do the same with the iOS devices since the dock gesture line is now permanently visible and not transparent like it was pre-patch and doesn't become active, so anytime near the bottom of the screen and going for HQ/lab it sets off the app switcher/dock pull up. I've reported it and it s on trello but starting to become a nusiance and interferes with the UI constantly now.

and it sorta needs to be checked each time a large patch goes live as all new iOS devices from now on won't have a home button anymore

and apple is trying to force the swipe up dock interaction onto older devices to

and if your wondering "what line?"

has to be coded to fade/be transparent by app devs nowadays

[sinful yoke]

this is tech support, you already reported the issue you said and we are aware of its existence that the home bar is in the way of the drag up line for iphone x and above

[sturdy owl]

aye, sorry if that came across as complaining

[sinful yoke]

its no worries, just this channel isnt for chatting

[sturdy owl]

just hoping it goes back to be transparent by next maintaince or so but know the devs are working on the android issues to, anyway keep up the good work.

[midnight haven]

can this channel be a tech support for non AL stuff?? I need help with a problem on my phone that I'm currently facing

so I deleted over 4gb worth of movies on my phone earlier, but my phone didn't register them as deleted but the movies disappeared and nothing was added to my total available storage space(supposed to be 8gb after I deleted the movies)

[rotund mist]

any band-aid solution for the notif bug?

[long verge]

If you're on the android one, not to my knowledge. They're still working on patching it

[frank bay]

yup that was for all devices due to a change in how the files are stored

[vivid umbra]

hello this is tech support did you try to turn it on and off again

[near fable]

aye, my game crashed 2x for the past 3 hours in the middle of sortie. I turned the notif off, my download was fine, but the crashing in a middle of sortie and a helmeta fight... Not cool man

[autumn orchid]

good I wanted to report an error that happens to me when starting the game is that in the initial loading screen the game does not start the session and it says that there is a problem and that I hope it told me to update on Thursday the play store and it I updated and nothing was still running so I uninstalled it and reinstalled it and opened it and it told me to update the game from the application then when it was updated the loading line does not advance and the game does not start me

[spare prairie]

same

[unborn ember]

the game told you to update in play store?

if that the problem. try this
#tech-support message

[soft hawk]

What "Auto-search Battery Saver" and "Auto-Search FPS Reduction" supposed to do? Only thing I noticed after turning them on was that auto clearing started glitching.

[frank bay]

battery saver just increases your brightness to 25% when Auto Search is on

I say increases because most people have their brightness lower than that when indoors

[soft hawk]

Well, it doesn't change brightness for me. It just caused auto-search not work at all.

[near fable]

Ye that too, all fleet just froze in auto-search mode. If the escort fleet was the 2nd fleet, I need to switch to 2nd fleet manually and move it to fight, then auto could commence till the map clear.

[autumn orchid]

@unborn ember yes and I updated it

[unborn ember]

does the date shows 30 july or 25 may?

[autumn orchid]

yes i updated in 30 of july

[random copper]

Ever since I turned on "Auto-search Battery Saver" and "Auto-search FPS Reduction" as well as allowing the game additional permissions, the game have been crashing/closing when my screen turns off. Now my phone reporting it as crashing and wants to send reports. Any ways to fix this?

[soft hawk]

I guess for now only solution is to disable those options.

[random copper]

yea that's the problem for me, I disabled it and it's still happening

game still closing when my screen turns off

and my phone wants to report the crash everytime I launch the game from main screen

game closing as in I have to load all the way from login screen everytime

[sleek sandal]

My game keeps randomly restarting. Any fixes?

[soft hawk]

Try disabling all notifications in game options.

[unborn ember]

Try clearing the game data and cache

[fiery osprey]

bruh i can buy gems with my virtual card but not my $20 google play credit

[thick shuttle]

I just got drake earlier today and started putting in my prints (on my emulator) and after I put all of them in it said I was 110/120 and then I used them all and it said 110/120 on dev 9 (so almost dev 10) and I closed the game and came back (now on my phone)and now it says I have 0/120 on dev 9. I then checked the emulator again and it also said 0/120 on dev 9. If I can't get my extra prints back that's fine id just rather other people don't run into this issue. checked my depot and there's no prints in there.

[autumn orchid]

@unborn ember I play on android but just in case I'm going to delete some things from the memory of the mobile

[carmine hedge]

Hello. I lost my account and well, how do all those who lost their account want to return it. Where can you go about this problem?

[proper hamlet]

Ever since update game kind of randomly crashes when I bring it back from background or sometimes just when sitting on home screen. Anyone else get this? After reading some other comments it's definitely not just me, well hope they patch it.

[soft hawk]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[soft hawk]

Try this @carmine hedge

[carmine hedge]

thanks

[old oasis]

I am currently having a similar issue. I have an account bound to my Facebook account. When attempting to access bound account, game goes back to main menu, but refuses to access said bound account. Username is Große Admiral and account level is 61 (do not have UID on-hand to give)

[old oasis]

edit: issue has been resolved.

[near fable]

Has the notifications issue solved? I already disabled the notification, cleared cache in AL phone app, cleared assets ingame, turned the notif on and off again but the game kept restarting, either from comms, classes finished.
Even when I was chilling at the chat, doin nothing waiting the comm to finish.

[placid idol]

Is this normal?

Been getting this since after the update

Also the "Unfortunately, Azur Lane has stopped responding" keeps popping up on my screen like 10 times a day even though i dont have Azurlane open.

[sharp shale]

try disabling all notifications for azur lane

[unborn ember]

nope. it still crashes

disable all notifications in game settings should stop it from crashing

[north harness]

Downloaded a mandatory update from the playstore and got this

Anyone speak Japanese?

[jolly sierra]

That's Japanese

[sharp shale]

enable access to storage for azur lane

[north harness]

Thankie for the fix

[sinful yoke]

press the yellow button iirc

[formal glen]

So I been having this problems after updating earlier today, seem can't enhance ships, it stay in the "loading" when I try to see any character, and while on the dorm I can't change or buy furniture

[sharp shale]

clear assets data through the in-game settings

[worn bane]

i have an aquila issue, her 2nd aircraft slot can't be interchanged between fighter and dive bomber, it only locks me into fighter

[sharp shale]

she needs to be max limit break

[worn bane]

ill try that

thanks, i was being stupid

[plush sable]

Its been a few days but ever since the update, ive been suck on the loading screen

i have update in-game and on the playstore