tech-support

[rare totem]

I don't want to uninstall Azur Lane yet.

[dusty kite]

like i said w8 2-4 hours

[small whale]

Is this normal or some sort of a bug

[merry bough]

actually i wmder what happened all of a suddem

[dusty kite]

it will be solved

[rare totem]

Exactly why I haven't uninstalled yet.

[dusty kite]

@small whaleit a known issue

[rare totem]

Might be a coding issue.

[dusty kite]

will be solved in time last time something like this happned i freaked out but i have faith now

[small whale]

Playstore update again?

[dusty kite]

who knows

well ty guys for the info im off

[rare totem]

Good day

[vestal basalt]

Is it normal that my download speed for ingame update is around 30KB/S

[carmine hedge]

I can't install update

Man, fuck this

I tried everything but I can't update it

[soft hawk]

If your phone allows it it can be transferred to sd. I did it with my phone.

[brazen snow]

Well, time to buy a new phone

Or i might just modify my phone's system

[mystic osprey]

So ummm
Does anyone know why my download speed is so slow
Only with AL because other apps still work normally

[vestal basalt]

i was hoping to get an answer, but i guess no one really knows this issue

[brazen bronze]

Same here

Server issues

[vestal basalt]

what the hell is this

[brazen bronze]

29kb/s here lol

[mystic osprey]

Mine is 18

[tribal drift]

20kb/s is such torture

[mystic osprey]

Eventhough my internet pack is 32MB/s

[vestal basalt]

i tried VPN and didn't do much

[mystic osprey]

Me too

[tribal drift]

Hope it will be resolved soon

[daring crown]

couldn't update, app store says not enough storage

[slim widget]

uhhh

my account is gone

[vestal basalt]

Did you bind it before?

[daring crown]

even though i have 2.5gb freed

[slim widget]

yes i did

this also happened before the extension

[exotic terrace]

now u got me shaking

[slim widget]

uh is there any way to talk this to the staff

[timber sky]

@slim widget you might have accidentally went to the wrong server, that usually wipes your progress

[vestal basalt]

Sorry if i'm asking, where do you live? I want to know if you have same ISP as mine

[tight fossil]

Help !!!!

[slim widget]

@timber sky no i didnt
the picture shows that i dont have any accounts on any server

[tight fossil]

I got kickout and boot out is this common issue ? 😦

[exotic terrace]

it doesnt wipe your progress lol

[timber sky]

But that happened to me once

[exotic terrace]

I have multiple accounts on multiple servers with the same yostar acc

[exotic terrace]

[last thorn]

Does anyone know how to recover account? my friend lost his acc

[tight fossil]

@daring crown are you have same issue as Azur lane doesnt work that happen to me

@last thorn did your friend bind his account ?

[daring crown]

couldn't get the update downloaded

[tight fossil]

does anyone here have issue called Azur lane stop working ?

[last thorn]

yes but after updating he lost his acc and no its not a wrong server problem

[tight fossil]

@last thorn oh no that not good :/

[rotund iris]

i'm at 40kb/s now

sorry guys i'm far ahead now

[vestal basalt]

Is anyone live somewhere in South east asia?

[exotic terrace]

yes

[tight fossil]

Is anyone have issue for Azur lane has stop working 😦

[vestal basalt]

I assume you also have connection problem

[exotic terrace]

im currently downloading the game, so idk

[timber sky]

As long as you have your UID and In-game name the staff might be able to recover your account

[exotic terrace]

btw @timber sky did they ever get ur accounts back

cuz i have 3 accounts on the same yostar acc

[vestal basalt]

how fast that is?

[timber sky]

Yep Lost it once but got back by signing in with Facebook

[exotic terrace]

3mb/s

[elder ermine]

So this might have already been asked already since update, but whenever i launch the update when launching the game (the 2.4 gb one), when i click Confirm, it restarts the game, how do fix plez ?

[languid fox]

has this happened to anyone before?

i went from 270~ ships to 83

[tight fossil]

@languid fox did someone hack to your account ? or did something wried happen last night

[sleek sandal]

Game keeps restarting any ways to fix? Like in the middle of a battle

[tight fossil]

[exotic terrace]

https://tenor.com/view/wtf-gif-14533740

[languid fox]

besides me sortieing when the maint started

no

[daring crown]

even though i have 2.5gb freed

[languid fox]

ok nvm, it's back now @tight fossil

data took its time to load

[exotic terrace]

u didnt delete the game right?

[tight fossil]

@sleek sandal the best thing to do just wait for twitter post of Azur lane say Hey We are fix this issue or something but this issue i have right now its when I login into azur lane I just got boot it out and backfort and it say azur lane stop working

[daring crown]

no

[exotic terrace]

hmmm then idk

just wait for news i suppose

[tight fossil]

does anyone know how to fix Azur lane stop working

[exotic terrace]

as long as u have ur UID, it should be fine

[sleek sandal]

K

[tight fossil]

should I redownload Azur lane again incase try to fix it ?

[exotic terrace]

id say dont delete the game

[timber sky]

@tight fossil you can but it's risky

[exotic terrace]

thats what they write on the notes

[tight fossil]

@exotic terrace i have bind my account to yostar account

[slim widget]

hi nvm

i got my account back

[tight fossil]

@timber sky what I should do

[vestal basalt]

@tight fossil

Staff is online at bug reports

you might want to ask it there

[light robin]

anyone else having trouble downloading on an iphone?

[vast epoch]

I think we all are?

[vestal basalt]

in game or from store?

[light robin]

from the app store yea

[vast epoch]

I'm being told to manual download, but there is no playstore patch on android for me

[light robin]

game downloaded just fine on my emulator but iphones been stuck at 25% for like 5 hours now

[timber sky]

Is the maintenance done yet? I plan to reinstall when it is

[vestal basalt]

same issues with me i guess, i kept getting low speed from ingame download

[vast quartz]

@tight fossil Hello Andrake, what seems to be the problem with your Azur Lane game? Is it crashing?

[vast quartz]

it might due to your internet provider for slow speed

[tight fossil]

@vast quartz this my issue

[exotic terrace]

Dont think so

This is my download, but my actual download was 3mb/s

[vestal basalt]

im not the only that has this problem

[exotic terrace]

And im the only one connected and not downloding anything else

[vast quartz]

@exotic terrace @vestal basalt From what i understand, it has to do with certain internet provider connecting with downloading data from us and not how fast its speed to other sites

@tight fossil can you explain further into details about how is this problem occured?

[exotic terrace]

oh i see. But whats the issue anyways? You dont have to tell us if its confidential, but just asking

[tight fossil]

@vast quartz It just keep say Azur lane stop working and reboot me back and fort

[vast quartz]

@exotic terrace @vestal basalt From personal experience, I usually switch to a random vpn and it will usually download fast again

[tight fossil]

like never ending cycle

[elder ermine]

Seem to be having the same problem as you, launch the game, get a prompt to download update (2.4 gb), click Confirm and game just restarts itself (yes the update on the store is already downloaded)

[vestal basalt]

what would you suggest for VPN location?

[exotic terrace]

Wait, but if it works, can we login to the game now?

cuz ive just finished the download

but im scared to login lol

[tight fossil]

did you bind your account ? @exotic terrace

[exotic terrace]

yea yostar

[vast quartz]

@elder ermine @tight fossil Can you guys tell me your phone type and versions?

[exotic terrace]

and have UID as well as profile ss

[tight fossil]

@vast quartz Galaxy A 11

[elder ermine]

Playing on MuMu emulator, could that be it ?

[exotic terrace]

Ok, Im in.

I downloaded the game through QooApp if anyone would like to know

[vast quartz]

ya i have read some others are having troubles with Mumu today

[timber sky]

@vast quartz Is it safe to start reinstalling the game despite there's no news of if the the maintenance is finished yet?

*of the

** of the maintenance isn't finished

[vast quartz]

no worries, it is safe as long as you have binded your account

[exotic terrace]

The maintenance is finished @timber sky

[modest vale]

Update isn't available in the playstore

[tight fossil]

I keep getting reboot back and fort on azur lane should I redownload the game

[turbid sand]

cant download update from playstore? is it bug or something?

[waxen folio]

I just uninstalled and reinstalled and it's still saying that there is an update that needs to be downloaded manually

[turbid sand]

same

[tight fossil]

@waxen folio that happen to me but instead I getting reboot back and fort I cant login into game

[carmine hedge]

i just uninstalled and installed again, do i still have to do the tutorial thing before being able to access my account?

[vast quartz]

As long as you have binded your account, you dont have to restart everything
Do make sure you have logged in to the correct server though

[carmine hedge]

i did, on the amagi server

[tight fossil]

@vast quartz should I redownload azur lane If I keep reboot back and fort anthor word I cant login into game

[runic pewter]

The new update keeps bringing me to a manual download for the update but on the play store it says the game has no update

[tight fossil]

@runic pewter dont worry it happen to all of us right now

[runic pewter]

So how do I fix this?

[vast quartz]

are you playing on an android device?

[near haven]

update just showed up for me

restarted my phone and got it

[paper ice]

yea

[runic pewter]

Yes

[tight fossil]

@vast quartz should I redownload azur lane if I keep get reboot and back fort

[vast quartz]

as long as you have your account binded, it is safe to redownload the game

[vast quartz]

it seems to be the app store is not showing the latest version for you, check if the app store is up to date and it is set to display the latest app info

[runic pewter]

Alright

[rain whale]

At least on Oneplus 7 Pro restarting my phone brought up the available update at Play Store

[lofty pier]

@runic pewter type azur lane on the search bar, i got the update that way, around 1.6GB

[runic pewter]

I just reset my phone and it showed it

[vast quartz]

nice

[turbid sand]

Ok, this time i actually updated from playstore but now its stuck on "checking for updates" forever

anyway to fix that?

[lofty pier]

2.5GB now wtf

[serene hinge]

Won't I lose my account if I redownload the game without binded accounts but if I remember my IGN, UID and Server's name?

[north stump]

I'm stuck on this

you click confirm and then it just reloads it

cleared cache

[turbid sand]

i reseted phone and it showed.... and now im downloading

i hope its okay now

[graceful pier]

Notifications are crashing the game again on android

[north stump]

restart didn't help me

[urban crescent]

Yeah for me too

[turbid sand]

reinstall?

[urban crescent]

That restarting thing

[north stump]

guess will need to delete all local files and reinstall

[urban crescent]

Its finally there

[serene hinge]

I've just deleted the data from Google Play (if someone uses it) and it showed the update button to me.

Well... at least it works.

[torn heart]

Umm... I can't seem to update help

[halcyon umbra]

After reinstalling i got my update but my account bound from Facebook is gone in my server

[unborn ember]

try clearing play store cache and force stop

[torn heart]

Ok thanks

[fleet sentinel]

Shinano's barrage be like

[turbid sand]

ok guys reinstalling and reseting phone fixed problems for me, im in game

[eternal forge]

Why is the update 1.8Gigas?, is that normal?

[vast quartz]

ya it seems to be your app store not updating to the newest versions of app

[paper ice]

i reinstalled the game and it is still capped in game download at 30kb

[fleet sentinel]

For app update, yes

For server maintenance, no

[halcyon umbra]

How do you recover an account thats missing from the server? My progress from Avrora server is gone after reinstalling and forced to the beggining

[torn heart]

Ok im updating now thanks

[north stump]

crap, I already reinstalled it twice

[bleak plover]

Guys isn't it normal to just download this update ?

I mean this 2G update right its jus normal

[torn heart]

Ok thanks

[vast quartz]

did you bind your account to twitter, facebook or yostar accounts?

[vast quartz]

glad it worked for you

[paper ice]

in play and appstore is all normal but in game is bugged

[halcyon umbra]

Facebook only

[bleak plover]

Mmm

[torn heart]

Will there be an update in game after i finish this?

[vast quartz]

then when the game is in the login screen, please choose facebook and login through there
your account will shop up after login into facebook

[bleak plover]

So will I lose my account even if I did bind my account on Facebook and twitter?

[halcyon umbra]

Thats the thing i did that but it says i have no progress in my server in Avrora

[obsidian current]

hi guys

after update I cant log in screen show like this

even I restart the app

[vast quartz]

@obsidian current hello, can you take a screenshot in log mode for us?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[rotund iris]

are you guys planning to fix 20kb/s download speed? that's kinda frustrating. vpn, reinstalling the game, rebooting ur phone does nothing

[vast quartz]

can you tell me your location and phone type?

[dusky siren]

Trying to update the game but I'm capped at 30kps. Is there any solution?

[brave grail]

What's with the slow update speed

[north stump]

which client version does it show to you, guys?

[noble canopy]

Hello everyone i just updated the game and um... the game is in chinese, it wants from me some permits to use something but since i cant read it, I dont know what it wants. For now I'm reinstaling the game but is this normal, anyone had this issue?

[versed bough]

I had to reinstall the game, but now everything is in chinese so i have no clue what im clicking liek when it asks about getting access to the cam ...

[vast quartz]

can you take a screenshot for us? @noble canopy @versed bough and additionally can you tell me your phone type?

[rotund iris]

russian federation, saint petersburg, i don't know what phone type means but it's digma citi653 model, everything worked perfectly before the update for months

[noble canopy]

Give me a second

[vast quartz]

thank you for your info, we will take a look at it

[rotund iris]

[cursive dawn]

Hey, I got this and was asked for a permission, i clicked on the button on the center, accepted the request and the update started downloading

[versed bough]

Samsung s10 lite

[vast quartz]

@dusky siren @brave grail Can you guys also provide me with your phone type and location, thanks?

[brave grail]

Huawei nova 2i, sea region

[vast quartz]

@cursive dawn@versed bough what country do you guys live in?

[brave grail]

Philippines

[dusky siren]

HUAWEI P20 lite. I live in France

[noble canopy]

I got the same messeage as above

[cursive dawn]

My phone model is Redmi Note Pro 9 and I live in Belgium

[versed bough]

Netherlands

[noble canopy]

phone model samsung A71 Poland

[halcyon umbra]

Can I have a link for support for an Account recovery please?

[cursive dawn]

The update finished smoothly and everything seems fine beside that weird screen

[vast quartz]

@versed bough@cursive dawn what system language are you guys using?

[vale pulsar]

i accepted the access it asked for and it seems everything except that screen is fine too

[cursive dawn]

French

[versed bough]

On my phone? Its in Dutch

[noble canopy]

Same here everything was ok, but after the update i open the game and this chinese text shows up

[vast quartz]

thanks

[foggy sapphire]

Is the update this really big?

[serene depot]

I'm having Play Store issues.. The game won't update :/

[frozen fjord]

Same, using MEmu on PC here.

[vast quartz]

@noble canopy @foggy sapphire @versed bough thanks for the information, please select the yellow button for now and the game will process, we are looking into the issue right now

[urban crescent]

Had that Chinese Thing too

[serene depot]

Emulator and phone won't update. I uninstalled and reinstalled on my phone and the game still won't load. Just keeps demanding the update

[urban crescent]

Everything endet up normal though

So no worries

[vast quartz]

@serene depot @frozen fjord if you the play store update is now showing, please force start the play store and make sure the play store is allowed to update the information. The current problem you are experiencing is due the play store not being up to date

[restive trail]

what's the version number of the current update?

[brave grail]

Any clue as to why the update is super slow? I've been capped at 60 kb/s for a while now

[vast quartz]

please contact [e-mail]

[unborn ember]

v6.0.1

[fair zealot]

Out of curiosity, anyone knows why does Azur Lane now require storage permission?
(Reading the update notes, but don't see anything obvious)

[chrome vale]

how do i force start the play store?

[restive trail]

what's with the capped speed anyways?

[versed bough]

@vast quartz this pops up now

[brazen bronze]

Clear the cache

[versed bough]

Even after reinstalling

[cursive dawn]

I don't know if it helps, but when I tried updating Azur Lane on Bluestacks I didn't get this screen

[serene depot]

Welcome to the update loop

[unborn ember]

settings>app>play store> force stop(also clear cache)>then open again

[fervent depot]

I'm reinstalling the game but my internet speed drop the moment i open the app

[frozen fjord]

Thanks, got the update downloading now, had to open play store and search for AL to get it. Tech hiccups, good fun. 🙂 Take care and hope things stay relatively calm.

[vast quartz]

try searching the play store for Azur Lane and update from it

[chrome vale]

this worked, vielen danke

[vast quartz]

no worries, have a nice day

[versed bough]

Already tried :/

[noble canopy]

Thx for help, now the game started and is downloading another update (2.5 gb thats big) a lot of updated today heh

[brazen bronze]

20KB/S here kek

[noble canopy]

a lot of updates*

[chrome vale]

thanks for your help as well

[wet drift]

What's the Yostar contact email?

[fervent depot]

12KB/S for me

[brazen bronze]

Oof

[modest rune]

When i start azur lane it says that there is a update, so it leads me to the play store. But there is no update there.. what do i do?

[vast quartz]

did you bind your account? if you did, you might have to reinstall to make sure the app store didnt give you a incomplete update

[versed bough]

To twitter

[brazen bronze]

Clear playstore cache

[vast quartz]

Our support staff will be happy to assist you at [e-mail]

[modest thicket]

I can't pass authorization, transfers it to the play marker for updating, but it's not there, from the available ones, either delete it or play it, but the game doesn't start.

[brazen bronze]

Clear playstore cache

[modest rune]

It worked thank you!

[vast quartz]

If you are having problem with Play Store not showing the latest update for Azur Lane, please head toward Setting -> App -> Play Store -> Force Stop and Clear Cache then open again for the latest update for Azur Lane to appear in the store. This is due to the Play Store not showing the latest update on your device.

[brazen bronze]

[spiral python]

Fyi. I had to clear data as well as cache on play store. Updating now

[rotund iris]

30kb/s dl speed club

[fervent depot]

[rotund iris]

[brazen bronze]

840 files failed successfully

[vestal basalt]

30KB/s gang is here

[dusky siren]

[noble canopy]

@vast quartz Thank you again, after that chinese system text game proceed normally, log in and everything is fine :3

[vast quartz]

glad to hear it

[olive mason]

this fixed my issue. thanks

[brazen bronze]

35?? Gib me a little bit of it

[tribal drift]

30kb speed club

[vast quartz]

nice glad it worked

[vestal basalt]

@dusky siren @brazen bronze where do you guys come from? i'm curious about this one

[brazen bronze]

Brazil

[dusky siren]

France

[vestal basalt]

Indonesia

[vast quartz]

If you are experiencing slow download speed, please be patient it is possibly due to your ISP having trouble connecting to us

from the info we have gathered, it is not specific to locations
i did got some reports of using vpn or restarting the game helped for some ppl

[vestal basalt]

what about downloading from other Store? qoo apps or something like that?

[dusky siren]

Already restated my phone and used a VPN but it didn't change a thing

[vast quartz]

the download that is slow is when in-game, so where you download the apk itself doesnt really matter

[vast quartz]

sadly, there is not much we can do on our side right now, please be patient

[dusky siren]

I got the update from qooapp and well as you can see I'm stuck in the 30kps club

[graceful pier]

the update files come from AWS S3, they might be throttled due to all the demand, just have to wait it out

[vestal basalt]

from what?

[graceful pier]

Amazon Web Services, thats where the updates are hosted, but Amazon will throttle them if they are getting slammed, which they likely are

I host in AWS, it happens

[sick fractal]

Anyone having trouble loading the app update from the App Store?

[valid wing]

so why is azur lane requesting system settings permission?

[calm spear]

30? I wish I could... More like 25. Due to timezones Europes gonna loose a whole day playing. For a f2p player that's a lot of stuff

[unborn ember]

iirc AL use the alibaba one not AWS. i might be wrong

[graceful pier]

for the FPS/power save functions

[graceful pier]

the auth/db are in alibaba, but the big chunky data for these updates are just an S3 bucket

[vestal basalt]

where is this host located? US?

[unborn ember]

i see. TIL, thanks for the info

[graceful pier]

yea, SF bay area IIRC

[vestal basalt]

west coast?

i'll try using VPN that near the location, see if this thing helps

[versed bough]

@vast quartzIts working for me now

[vast quartz]

glad to hear it

[simple burrow]

Is there a way to delete the game data?
I uninstalled it through the Play Store but i still have the data

[summer citrus]

no, you need the game data to play the game, usually reinstall just clears data from past events.

if u mean clear data then yeah

[unborn ember]

do you mean the user account data(guest acc) or game data

[simple burrow]

Game data

[calm spear]

Calculated the time whooping 196 hours... Are you kidding us Yostar???

[unborn ember]

maybe try deleting the folder itself inside file explorer

[simple burrow]

I don't know the name of the folder

[unborn ember]

com.YoStarEN.AzurLane

one in main storage folder
one in android>data
one in android>obb

[graceful pier]

so the game crashing on notifications bug is DEFINITELY back lol

ill go back and see if that ticket i made is still in the bugtracker

[unborn ember]

yeah. i sit at the commissions menu and it crash when timer hit 00:00:01

[simple burrow]

It worked

Thanks

Nagami

[carmine hedge]

Hello, can someone tell me how i can get back my account after reinstalling the game? Playing on android

[dark leaf]

Is there anyone here who currently is experiencing slow download speeds?

[stray pewter]

i can't get the 2.4GB to start

i hit confirm and it flashes then prompts me again

[lament token]

same here

[vast quartz]

can you take a screenshot in log mode to show us?

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[wispy geode]

It says that there is a new update which you have too manually install from the Google play store but when I go onto the store page it says that there is not one.

[north stump]

same issue, and nothing helped by far

reinstalled like 10 times already, cleared all caches possible

[stray pewter]

does that work from this screen?

[dark leaf]

Can you please do debug as well @north stump

[unborn ember]

check pin

[north stump]

can't do on an emulator

[frank bay]

which emulator is it?

[north stump]

mumu

[unborn ember]

it's possible if you're willing enough to bind few key to that emulator

[dry knoll]

I'm having some issues with my game, I already installed the update and yet when I open it, I'm being sent back to the play store

(also posted this at #bug-reports, wrong channel sorry)

[dry knoll]

any workaround to this other than uninstalling and reinstalling the game altogether?

[unborn ember]

try this #tech-support message

[dry knoll]

thanks a lot, I'll try

[stray pewter]

yeah i have mumu as well

trying to figure out how to pinch that isn't ctrl + scroll wheel

[north stump]

it's the first I time I got an issue of this sort with mumu

[frank bay]

is there a way to set custom game controls in Mumu where you define clicking on the game window with a hot key?

[north stump]

yes sure

but I don't know about the sliding effect

[frank bay]

this is what I did in BlueStacks to be able to do debug mode, I added that swipe one on the left

[north stump]

so you used click?

[frank bay]

you can emulate swiping with 2 button presses on each side

so yeah click

[north stump]

lemme try

[unborn ember]

joystick top and bottom. and one normal hold at the middle right(G)

[dry knoll]

I think it worked, I'm downloading a 1.75gb update now

thanks

[north stump]

memu doesn't allow to joysticks

[unborn ember]

i see

[frank bay]

shouldn't need a joystick

the emulator will interept presses on opposite sides rapidly as a swipe gesture

[unborn ember]

just anything that can do swipe

[carmine hedge]

Can some help me get my account back.

[north stump]

I think clicks don't count

[stray pewter]

what do you need from this?

[north stump]

how did you do that XD

[summer citrus]

what happened to your acc, forgot twitter/fb password?

[stray pewter]

use W and click-drag down repeatedly

it kinda works

can't do it if it's prompting you for the download though

so you gotta be fast during the black screen as it loads

[north stump]

oh I see

[vast quartz]

hello, please send your information to our support staff at [e-mail] and they will be glad to help you.

[vernal hazel]

I got ig the message there is a new update, so it restarted the app
But now it is stuck on "Checking for updates..."
Restarting did not help

[north stump]

could you show me how you mapped it?

[stray pewter]

its just the normal D-pad and your mouse

[north stump]

gotta try again I guess

[stray pewter]

just click from the top and drag down

while mashing W

and repeatedly do that

if you get to the download prompt it didnt work, hit confirm and try again

[north stump]

no success by far oof

[carmine hedge]

I did they haven't responded.

[carmine hedge]

It just won't let me relog in

[vast quartz]

We are getting lot of requests right now, please be patient

[carmine hedge]

Okay so its just not me okay.

[stray pewter]

so i think i see part of the issue

when i went to update on my phone, it prompted me for storage permission

but it didnt on the emulator

[north stump]

it usually writes you a message on blue screen

in that case

[stray pewter]

yeah but it's not, it's just restarting

[north stump]

btw apparently you can do slides in Memu like this

[merry bough]

umm game fixed?

[gleaming gale]

I am having problem with the intern update, it is using only like 8% of my internet speed, anyone having the same problem?

[arctic linden]

Yeah

[north stump]

finally

Finally the debug, not a working game tho

[sturdy owl]

How big is the filesize in total supposed to be on iOS devices? my ipads reporting 7.4gig, was 6.67gig before update yesterday, if its supposed to be smaller then does that require full redownload? (is the 7.4gig size with all assets downloaded to?)

[livid idol]

The game forces me to update from Google play, but Google play says i have the latest version installed. What do i do

[tawny pagoda]

Is there anyone who can help me fix the slow internet issue?

[merry bough]

game having problem it is common for everyone game is unavailable

[stray pewter]

@livid idol there's a pin about force closing and clearing cache for google play store

[livid idol]

Oh, sorry, i didn't checked pinned message. Thanks!!

[north stump]

@stray pewter any luck this far?

[stray pewter]

not on emulator

phone went smoothly... emulator i tried clearing cache, clearing data, uninstall/reinstall, nothing

[north stump]

dem

[merry bough]

mods didn't say anything about it yet?

[rough cipher]

Is azur lane working now? Or not yet?

[north stump]

it working to some 😄

[rough cipher]

Hmmm

[north stump]

for me it's

and never past that

[rapid torrent]

Lmao

[dusky siren]

Welcome in our hell

[merry bough]

tbh i dont think even after updating it game will run

[rough cipher]

Have the developers said anything about the problems?

[rapid torrent]

LOL

[rough cipher]

7.6 days

[north stump]

at least your children will see the update

[rough cipher]

https://tenor.com/view/old-guy-falling-down-stairs-gif-18773758

[vestal basalt]

welcome to the azur lane Slow ahead

[livid idol]

It worked, thank you! 😃

[sleek tundra]

It take's 7000 light-years to finish that update

[vast quartz]

hey guys anyone having trouble with downloading the update slowly?

[pine sequoia]

Yep

[stray pewter]

my phone downloaded it at 20Mb/s so there's that

[cunning topaz]

Here

[rapid torrent]

The download speed is working as intended

[sleek tundra]

Im still downloading it 29mb finished

[carmine hedge]

The update doesn't show up on the Google storefront for me, after being told to manually install

[sleek tundra]

It takes an eternity

[pine sequoia]

Very slow, iOS here

[vast quartz]

If you guys are still downloading it slow, can you take a screenshot of your downloading in log mode? @pine sequoia @sleek tundra @stray pewter @carmine hedge

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[arctic linden]

I am at 23kbps on android

[pine sequoia]

It’s loading slow from the App Store, not in game

[rich vessel]

My game gets stuck on loading forever, restarted the game twice still stuck in the same place

[vast quartz]

can you take a screenshot in log mode for me? thanks

[carmine hedge]

I can't enter the loading screen. I'm sent immediately to the Google storefront

[vast quartz]

can you also take a screenshot in log mode for me? thanks

[north stump]

weird thing, on Bluestacks the game downloads pretty fine

on Memu it cannot download

[arctic linden]

What button am i supposed to hold it just brings down notifications

[sleek tundra]

I restarted mine here

[vast quartz]

can you take a screenshot in log mode for me? thanks

[carmine hedge]

download speed caps at 25kbs

[stray pewter]

@vast quartz i've taken a screenshot in log mode of the download restarting

https://cdn.discordapp.com/attachments/488684387932700672/872884223038619709/unknown.png

as soon as i hit confirm the screen goes black and log mode disappears

[north stump]

same here

[stray pewter]

then the game restarts and prompts again

[vast quartz]

@stray pewter @rapid torrent @arctic linden @north stump thank you so much

[vestal basalt]

for slow download @vast quartz

[carmine hedge]

sorry for the low res

[neon quiver]

Slow download

[carmine hedge]

Yeah the game will not enter debug mode, nor download the update (not from google play store, or automatically in game)...

Mine told me to manually install. Then the whole thing crashed. Reset everything. If anyone else is having said issue

[tawny pagoda]

Insanely slow

[neon quiver]

30kb/s gang

[carmine hedge]

Crash gang

Mine downloaded just fine afterwards its just saying my account doesn't exist anymore

The big sad

[tawny pagoda]

20kb/s gang

[wintry comet]

hi

[carmine hedge]

Bro ouch thats gotta hurt

[tawny pagoda]

Will a VPN make it faster or nah?

[wintry comet]

if you experiencing slow download issue
enable logs and send me a screenshot
in additon please go to the following website http://www.t1info.net/4p923bc and click submit

to enable logs see the following video

[dark orbit]

just deleted the app and did a clean reinstall. Back in the game in less time than redoing the download over and over

[wintry comet]

rip not working

[rapid torrent]

^

[wintry comet]

https://youtu.be/l3ujs7D0tFE

yep thanks

send me a screenshot of the log while you're downloading btw

[tawny pagoda]

Is that gonna fix the slow download

[wintry comet]

It's gonna help debug the issue and later find a fix

[carmine hedge]

I'll be reinstalling the game to see if that fixes it (account bound thankfully)

[woeful gyro]

The game is not showing any notification when the commission is done after update, anyone got same problem?

[wintry comet]

remember to go to the following site and press submit http://www.t1info.net/4p923bc if you havent done it already

[fervent depot]

done

[wintry comet]

thanks

[carmine hedge]

Could someone help me log into my account

[glad helm]

So uhh... i need help? Anyone? I had a mishap on my mobile and Azur Lane was uninstalled during maintenance 😦
I have all my account info but i don't really know how to re-log into it.
Assistance, please?

[carmine hedge]

Same issue happened to alot of people apparently

[sleek tundra]

@carmine hedge waiting until they fix this light-years downloading issue

[tawny pagoda]

Same bro

[carmine hedge]

Understandable.

[keen ore]

I cant update mine

[sleek tundra]

Laughs in 11 kb download speed

[neon quiver]

30kb/s gang

[keen ore]

It takes me to the play store and theres no update to download

[carmine hedge]

I might be able to help

[glad helm]

Oh that would be very nice. Is there a way to re-log into my account? I have been brought to the tutorial but that's a new account already.

[sleek tundra]

@glad helm I think you enter in a wrong server

[glad helm]

Server is correct :\ i can confirm that

[soft hawk]

When you select server there is button to detect your accounts on top of screen. Try it.

[carmine bough]

Same issue here

[stray pewter]

check the pins yo

[keen ore]

Interesting

[glad helm]

Nope, no pins, it's as if i didn't have any account at all previously.

[carmine hedge]

I'm just pretty sure it deleted my account. Since mines gone as well I'm just waiting for support once you guys get everything taken care of. I put in a ticket to there customer support. So they know about it as well.

[glad helm]

Well the thing is, i still have access to my account... but i'm trying out an emulator that i sometimes use... 😛 i can log in there just fine.

[carmine hedge]

Am reinstalling Azur Lane to see if my account is still on Lexington 1

That's good then

[soft hawk]

Then connect your account on emu to yo-star account or facebook and restore it on your other device?

[glad helm]

Actually, wait.... i just GOT IN, right into my old account!! Not sure what i did, (if anything) but i suppose the system somehow detected me?... Maybe it only needed time?

[carmine hedge]

Great

[glad helm]

I did tap on the "facebook" and "twitter" and "yostar" icons to the right of the log-in screen. I thought i would be prompted to enter some info (like UID) but somehow it all just took care of itself 🙂

*correction - to the left at the log-in screen

Wonderful, things seem to be working again 🙂 I hope all issues get resolved for everyone else soon too! Basically just be patient and i guess if you did bind your account, it WILL get restored 🙂

[stray pewter]

@vast quartz if it helps at all, here's a vid https://streamable.com/30b42b

[craggy compass]

Anyone else’s iOS store taking a long time to update the app?

[elder ermine]

Having the exact same problem

[glad helm]

a problem with the device?.. Might be in need of a restart?

[stray pewter]

its an emulator

and just in case, i did restart it

[carmine hedge]

#Off-topic but nice Gradius Code.

[stable delta]

Hi, Ive also got the issue with the update not showing in store

Ive tried what the pin says and still nothing, anyone else had this?

[dusky siren]

Is the the download speed issue resolved yet?

[rotund iris]

no

[sharp shale]

you can update your azur lane app through a third party service like qooapp or apkpure if you need to

[carmine hedge]

Can you help me get my account back please.

It's not even showing up anymore.

[dusty kite]

is anybody playing the game or is it still under maintenance ?

[carmine hedge]

Its letting me in just not into my account

[sleek gyro]

I was about to ask about the download speed but I'm glad it isn't just me

[muted patio]

So... Umm is this a thing,
I recently updated my game and then once i opened it it showed that there was another update that was needed to be downloaded on Playstore

[carmine hedge]

Yes

[dusty kite]

yes a thing indeed

[carmine hedge]

Same thing happened to me

[muted patio]

So more space consumed ._.
Rip

[dusty kite]

i think the best thing here is to keep calm and try login tomorrow instead

[fervent depot]

losing a day of grind it's not too bad i guess...

[muted patio]

Nevermind somehow i checked my storage and had more space anyways ty

[dusty kite]

i mean this has been going on for 4 hours now

[carmine hedge]

Yeah but I'm freaking out since now it's saying my account doesn't exist even though I backed it up.

[dusty kite]

better than looking at it ever min and getting more stressed

[north stump]

I ended up installing bluestacks, it works there

[carmine hedge]

I can get in play just not on my account

[stray pewter]

well sure, but i'd rather not have to install another emulator just for one game :<

[dusty kite]

have anybody tried to reinstall ?

[carmine hedge]

Yup

[subtle edge]

i just did and it doesn,'t work

[north stump]

which game do you keep mumu for, honkai?

[tawny pagoda]

I'm just having the slow internet problem

[stray pewter]

arknights and gfl are on mumu as well

[subtle edge]

i hope it works on bluestacks

[stray pewter]

gfl especialy doesn't run that well on bluestacks

[frail wind]

did client update break notifications again?

[carmine hedge]

Yes it did

[north stump]

well, it's always an option to use bluestacks until something changes

cause I doubt it will change quickly

not fond of bs either

tho I gotta say azur goes slightly smoother to me on it

[stray pewter]

can you pull apps out of BS like you do with mumu?

[north stump]

as windows?

I think no

you reminded me of a reason why I disliked it

[rapid pewter]

When I try downloading the update from the App Store, it goes to around the halfway point, then stops. I’ve tried downloading it all day now. Anyone with a fix, or should I wait maybe?

[zinc egret]

My App Store doesn't say there's a new update, but the game keeps telling me to go there to manually update

[unborn ember]

Check pinned

[zinc egret]

Ohhhh thank you

[carmine hedge]

Reinstalling the game fixed my issues from earlier

Even got to see Azuma's meatiness once more

[brazen bronze]

Clear playstore/app store cache

[calm spear]

Download crashed after 2 hours and measly 28 kbits. Screenshot attached

[neon umbra]

Nvm

[tawny pagoda]

That happened to me multiple times. Just press confirm and it should continue where it left off

I'm also suffering with the 20/kbps

[calm spear]

Yeah, crashed 3 times so far but it is getting late in here in Europe. Guess I'll miss a my first day since a long time

[hazy pier]

first time ever since i started AL 2 years ago, game crashed mid fight in opsi

not a good update

[carmine hedge]

Can someone help me please

[unborn ember]

It's caused by notification. You can disable it until they patch the bug

[carmine hedge]

I just want to have my profile back

[tawny pagoda]

Wait up, I think the internet speed problem depends on the device you are using

I went on a different device and the speed is so much faster

[unborn ember]

You login using correct bind?

And correct server?

[carmine hedge]

Yeah it saying I'm no longer a user after this update

[unborn ember]

you'll need to wait until tech support or staff to help you

[hazy pier]

thanks for info

[unborn ember]

Or naybe try emailing their customer service

[carmine hedge]

How do I go about this

[unborn ember]

Give every info about that account

[heady locust]

my problem right now is on mumu whenever I click the "confirm" button for the update it restarts the game and then asks me to confirm the update again. then I click the button and it resets the app. infinite loop
(post reinstall of the entire game cuz otherwise the app just wouldnt open)

[unborn ember]

Only the staff can help with this kind of thing. You'll have to wait until they responded

[carmine hedge]

Okay is there a spot to leave them a message

[unborn ember]

Just wait here until they read your message i guess

[carmine hedge]

Alright

[umbral stone]

@here Can anyone tell me how to contact the devs for an account recovery?

[carmine hedge]

We pretty much have to wait

[stable delta]

I just spent the last hour downloading the update for it to finish and say "can't update"

[golden phoenix]

so anybody can play at all?

doesnt look like it...

google play shows no update

[stable delta]

See pin for that

[soft hawk]

Oh wait, push notifications are crashing game again?

[native trellis]

1.6 gb. looks like downloading all over 👀

[opaque ibex]

Here's the log screen and I sent the coordinates from the other link

[golden phoenix]

ah i see it now, thanks

[brisk cedar]

oh if it's a bug then I guess I will update tomorrow and see what happens

[rustic jungle]

Slow download

[gaunt crypt]

Same problem

[carmine hedge]

I got it all fixed

[unborn ember]

You can email their customer support. It's better that way i think

[unborn ember]

Also for this

I forgot what that command

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[warm forge]

When i try to download the update, the game just restarts and i'm asked once again to download the update (I've tried uninstalling/reinstalling the game, clearing data/cache for the game and the playstore without any success). Am i doing anything wrong ?

[stray pewter]

no one has had an answer for this one

are you on mumu?

[warm forge]

yeah

is it because of this

[stray pewter]

yeah, the only solution is to go to bluestacks

[warm forge]

noooo

[stray pewter]

i know right

[wind matrix]

I'd venture a guess and say the download servers are borked. My game downloaded fine on Bluestacks but only gives errors and 30kb/s download on my Android phone.

[stray pewter]

the restarting issue isn't a server issue

the download doesnt even start

the app just restarts

[warm forge]

thanks for the answer

[tulip orbit]

Is anyone else experiencing super slow download speed?

I had to reinstall the game and now it's going at like 50kb

[swift cradle]

after the update, push notifications (completion of missions, research, etc.) stopped working. android 8 crash "AL" at the time of receiving the notification. android 10-the notification just doesn't come. the same thing happened after the last optional APK update, until the fix was released.

I the only one?)

[smoky shell]

You're not alone, came here searching for others too

[tulip orbit]

I could still get notifications

[smoky shell]

Notifications not working for me and "repair" didn't find anything

[swift cradle]

this does not work for me even after reinstalling from scratch. I hope this will be fixed faster than last time

[sweet rampart]

Microlayer medley ptsd

[grand sage]

hope they also fix the crashing issue

[vapid imp]

4 hours downloading this update

[surreal girder]

Been downloading for 5 hours and its still not even at 10%

[warm shuttle]

Repair assets don't go?

[ebon bloom]

I'm already at over 7h of downloading nad still 1.1 GB left

[lofty ore]

Anyone have any solutions for the download speed issue?

[ebon bloom]

Welcome to the family @lofty ore

[grand sage]

download was fine for me , its unfortunately azur lane has stopped working that's getting annoying

[lofty ore]

I've been downloading for almost 5 hours now, my Internet speed is 100mbps, but this download hasn't crossed 50kb/s all day

[bleak snow]

My whole accounts gone when i log in it just starts the tutorial

[ebon bloom]

Because of that slow download this Day is going to break my streak of doing all dailies ever since i started playing but there is no help with it

[grand sage]

ye this mandatory update caused a lot of issues

[ebon bloom]

@lofty ore i stopped counting at 7hours

But it is already way over that time now which sux

For me it never hit over 30kb/s

[lofty ore]

My girls in the dorm are starving right now 😭😭

[ebon bloom]

At least it continue for me every time the game download crashes or the app switch of by itself so I don't have to start over from scratch

[summer citrus]

I guess we are having another fix again, notif still buggy and theres alot of random frame drops happening

[surreal girder]

I need to download bluestacks it seems

[summer citrus]

Apologems incoming pogu

[ebon bloom]

@surreal girder i don't think that help

[surreal girder]

Nooooo

[vapid imp]

Mine stopped at 1.5GB for no readon

[ebon bloom]

200 more gems would be nice

[vapid imp]

Then a different 600MB started downloading

[sinful yoke]

please send a screenshot of log mode if you are experiencing slow connection speed

[grand sage]

long update download, frame drops, crash errors whats next?

[summer citrus]

gems

[ebon bloom]

Hard Times with my Akagi

[sinful yoke]

this is #tech-support if you are here to report slow download speed please take a screenshot with log mode on and please wait for a fix, do not stick around and chat

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[tulip orbit]

Dude same, I'm gonna miss a daily login for the first time in 1.5 years

[ebon bloom]

@sinful yoke no matter how many Times i do what in that video it won't open the log

[bleak snow]

I emailed them about my missing account anyone know how long it might take for them to respond?

[tulip orbit]

Did you have your account linked to Twitter or Facebook?

[sinful yoke]

make sure 1 finger is left on the screen

[bleak snow]

No i dont use facebook or twitter

[sinful yoke]

email is also a binding option, and apple ID

[rustic jungle]

Umm you need to press right thumb too

[tough crater]

Same issue, with slow download speed.

[rustic jungle]

right thumb press,and left two finger pinch in.

[tulip orbit]

Did you link your account to anywhere before the update?

[bleak snow]

Nope and i forgot to write down my UID

[dusky siren]

No fix yet?

[tulip orbit]

If you don't bind your account you won't be able to log back in after you update the game in the play store

[sinful yoke]

they take 1-3 business days to respond @bleak snow

[loud verge]

I can't seem to update the game on the playstore, the game is still stuck on the may 25th version

[dusk ember]

So crazy thing, it says I need to manually update. When I click ok it sends me to the playstore where no update is available I have reinstalled twice now. Is this common?

[loud verge]

yeah same

[dusk ember]

Im not alone!

[dusk ember]

Check again, the play store let me update just now!

[sinful yoke]

@loud verge check pins

[loud verge]

oh alright, thanks

[lone obsidian]

Are the notifications bugged again?

[shut walrus]

you aren't the first person to say that, so im assuming yes they bugged again

[lone obsidian]

Not again

[dusty kite]

so guys i play my game on noxplayer

and issue is there

imma reinstall first time now

i tried as a backup to doawnload it on bluestacks

no problem dl speed 20mbps fast if i say so logged in no issue at all

if u are desperate to play that is a option that is working

[sharp shale]

android 6+

iirc

[sinful yoke]

try not to ping the staff in the future :p just ask question and wait for answer from someone

[sharp shale]

most newer phones from 2018 and beyond use android 9-11

[merry bough]

still not solved right?

[dusty kite]

@sinful yokei c im sorry i have never really used an official discord like this before

first time i post in here for help

like first time 2day

@sinful yokeany other rules i need to take note of ?

[fervent venture]

Did Yostar have aknowledge slow downloading issues?

[merry bough]

evem they are working on it they could let know us from discord indo believe they did on twitter

[tawny pagoda]

So is there a solution to the slow internet thing yet?

[fervent venture]

I just i ask if they know it or no, because this is not the first time and will keep continue in the future

If they not fix it

[dusty kite]

@tawny pagodacould it be that everybody is trying the samething at the same time slowing the servers some ? just a guess from me

[lofty ore]

So I get the game to download on my tablet normal, no issues (game still downloading slowly on my phone) but the game fades to black randomly when I'm playing and restarts

[tawny pagoda]

idk

could be

[timid yew]

You mean like game would go black, return you to intro sequence and check for updates?

[sinful yoke]

the slow connection is a known issue

[tawny pagoda]

my speed is 20kbps on average

[indigo crow]

#tech-support #gameplay-help
I had to delete my app to make space temporarily. After redownloading I can't access my account. I thought I bound to my Twitter but even then I can't find my account. Any help would be greatly appreciated. I can share with you the name of my account as well as the Twitter I bound it to. (If i did it correctly months ago)

[dusky siren]

Nope

[broken wing]

Updating since 4 am

[tribal drift]

On phone it still 30kb/s. Installed blustacks for the first time - 11Mb/s download easy

[indigo crow]

#tech-support #gameplay-help I also have a screenshot that has my name.

[sinful yoke]

do you have your UID

[lofty ore]

Yup, this is what is happening to me

[timid yew]

Kinda weird, I also have that issue

[broken wing]

Look like it will take a whole day to updates this

[indigo crow]

Unfortunately no. I know what server I was on and what the name of my account is.

[sinful yoke]

are you logging into that server?

[raven bough]

Slow speed😅

[wraith shadow]

so after update i try to login to my account via my twitter authentication and its gone, what do i do now

[raven bough]

Maybe wrong server

[indigo crow]

Correct server and everything..

[wraith shadow]

yes

[sinful yoke]

please press the data scan button at the top of the server list

[maiden venture]

Hello

30 kbs average for

update desu

[wraith shadow]

just had to uninstall reinstall

and suddenly its fine

i

wa

[indigo crow]

I did. My username is CatatonicSpice and I was on the Amagi server. I was almost level 70 too..

[raven bough]

I've it yesterday

[indigo crow]

I still can't access my account. Even after logging in through Twitter. I don't think I have it in me to start a new pilot since I've put a decent amount of money into it.

[young fiber]

I clicked confirm and now what?

[raven bough]

Reinstall again

[young fiber]

Ok

[wraith shadow]

i had that issue go to my games and apps

the update will be there

its a bug with the play store

[weary cedar]

Is this still being used to help with download speed?

[raven bough]

Almost done

[spring palm]

Guys,i already boost my internet speed

But when I tried update the games in my android phone, it was too slow 35kb/s

But if i connect my pc on that phone hotspot.

My pc emulator manage to update the game with high speed 3mb/s

Anyone experience these too?
Or it just my low memory space slowing the update speed?

[tawny pagoda]

Lots of people are experiencing it including myself

[sinful yoke]

its a known bug

[spring palm]

I see, Thank god,
that mean my phone didnt being fussy

Just glad emulator didnt effected
I guess i will stick on my pc then

Im will be fine as long i still could find alternative way

[ashen crown]

Out of curiousity is Azur Lane back to crashing again? Its crashing far more frequently for my tablet than before. I was hoping this update would stop the 1-3 times of crashes per day, now it is far more frequent. Samsung Tablet.

[lofty ore]

I'd assume it's the low memory space, I had slow download speeds on my phone, but on my tablet, no download speed issues

[weary cedar]

no its not i have over 20 gigs open on my phone it mightve been something in the update that didnt go to plan which is why they asked for screenshot with log mode open so they can see whats going on

[tawny pagoda]

Its something to do with the devices

[lofty ore]

My app closed after about 1.1Gb completed, started back the rest of the download now

It keeps crashing on my tablet after every second sortie and going back to the home screen, so it's basically unplayable for me across both my devices, didn't try Bluestacks yet

[barren gale]

sadly I don't see the update in other places either

D:

[fast phoenix]

hey can some one help me get my account recovered or do I need an email or something

[fervent venture]

Can we at least get a finished update .obb file and upload on drive so we can download from 3rd party cloud and install it manual..

[indigo crow]

Same

[cobalt maple]

Why does the app now want to change system settings?

[glossy sage]

For the battery save mode IIRC

[simple burrow]

Why my download speed is slow?

[weary cedar]

open log mode and screenshot it will save you time put said screen shot here

[desert jungle]

Anyone else not getting notifications post update?

[ashen crown]

Love how my question was ignored about Azur lane crashing more frequently.

[midnight haven]

how to open log mode

[glossy sage]

I'd answer if I was able to play the game, still downloading the update at 30 KB/S

[light robin]

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[midnight haven]

what the f*ck is going on with yostar, my download speed is also 30kbps for game resources, while I redownloaded the game at 4mbps

[neat drift]

Mmm. Is anyone having issues with the game crashing unexpectedly?

[midnight haven]

I've entered debug mode and screenshotted, now where and who do I send it to

[lyric lodge]

Yes, it happens when notifications happen (again)

[neat drift]

@lyric lodge dammit....

[sick peak]

Lost notifications again

[tidal stirrup]

same here. i made sure those are enabled in both game and device settings (android 11)

[carmine hedge]

Same. I reinstalled the app but no luck

[dawn forge]

After the update it seems I don't get notifications for when things like meowfficer trainings finish or commissions come back. I'm on an S9 Galaxy Android and have set my in game and phone settings so that I will be notified of these things.

Is there a fix?

[clever pine]

I can't update the game in goole play

What happend ?

[ashen crown]

constantly

[dawn forge]

App suddenly crashed and I wasn't even doing anything.

[sharp shale]

try disabling azur lane notifications

[ashen crown]

where at?

[dawn forge]

In game or phone?

[clever pine]

What the point of this fix ?

I can't download

[sharp shale]

in-game

[trail pumice]

dunno if it's from being on an emulator but game in emulator looks kinda pixelized meanwhile on phone looks normal

[clever pine]

So no one know what wrong with the app in goole play?

[sharp shale]

hm?

[trail pumice]

clear cache

[dawn forge]

For the crashes?

[trail pumice]

for the one 1 comment above mine's

[sharp shale]

if the update button isn't appearing on google play, go to your device settings -> storage -> google play -> clear cached data

[clever pine]

And my date gonna be gone ?

[trail pumice]

follow the 1st pin

[clever pine]

Really

[tidal stirrup]

just wait for more info for now before doing anything (reinstalling). looks like the old crashing issue, iirc last time when it happened it was related to game notifs and those were unavailable for a while

[sharp shale]

if your game is crashing randomly, try disabling the in-game notifications

[ashen crown]

Thank you! Finally someone said it. I asked twice and nobody would respond. Well, after I replied to someone else. But yeah.

[tidal stirrup]

xD

[ashen crown]

Thumbed up both you guys

[trail cypress]

Any fix for the game update not being available on the play store?

[trail pumice]

1st pin

[clever pine]

Right helpful pin

[trail pumice]

there's one update in play store and one in game

[clever pine]

I'm just do like the pin say

2gb and what I got

[trail pumice]

like i said

there are 2 updates

one from play store

then one in game

[clever pine]

Yeah after I do

It show me this thing again

[trail pumice]

press confirm then?

[trail cypress]

Not working

[clever pine]

And it bring me back to the goole play again ?

I'm a joke

[brazen bronze]

Clear the cache

[sturdy owl]

how would I go about reporting a issue with the UI in regards to ipad pro/iphones without home buttons? When ingame you get a thin white line at the bottom of the screen, before the mandatory update today this bar would go transparent while in AL, its now a solid white. I did some reading and people had mentioned it has to be coded to go transparent from the app developer's end, so they must have missed it with this update.

[sharp shale]

you can make a trello card using !submit

[sturdy owl]

ok, so do I do that here or bug report section and what is the usual format to do it?

[sharp shale]

type it in #bot-spam, and the bot will give you intructions

[sturdy owl]

oks thanks

[vestal palm]

You guys also updating with 40 KB/s speed?

[dense sierra]

yep

[broken wing]

Yuppp

[timber holly]

yup

[broken wing]

I think it will take a whole day to finish

[glossy sage]

Yeah

[dawn forge]

So even though I turned every in game notification off, the game crashed on me anyways.

[crisp gorge]

Eyo it says i need to manually update the game at playstore

[sturdy owl]

@sharp shale thanks for help, ran through the bug report with the bot in DM, submitted, hopefully devs will be able to sort it

[crisp gorge]

But there's no update

[broken wing]

If I stop update it will restart right

[crisp gorge]

Wtf

[broken wing]

Try clear cache on Google play

[crisp gorge]

Can't even enter the game

It says searching for update

Hmmm

[midnight haven]

so how long will it take devs to fix the resource download issue??

[dawn forge]

^And the notification/crash one.

[crisp gorge]

Wait is the update 1gb plus

??!

[sharp shale]

~1.9-2.5GB update through google play, then another ~2GB update in-game

[crisp gorge]

Why

Is it an overhaul

Why so big

[sharp shale]

basically yes

[chilly helm]

Is there a way to recover a non-binded account? I deleted my app this morning because I was too impatient to update.

[midnight haven]

yes if you have screenshot of your game profile

[sharp shale]

/support contact customer support and they can help you recover your account

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[chilly helm]

Thanks for the quick replies

[sudden rampart]

Why does the last update take 1.75gb?

[crimson frigate]

Soooo.... Slow update speed. Why..

I've been running the update for more than 7hrs now.

[onyx edge]

[two-bulin]

[lone drift]

Should We add in bug? Its a very very slow update :)

[lone drift]

Yes it also happens to all my friends who updating right now

[late raft]

Ingame update so slow

[vestal basalt]

if you don't mind telling, where do you come from?

in here also so slow

[crimson frigate]

I tried switching internet with my mobile data, our office wifi, our home wifi and neighbor's, and still nothing. Still slow 🥺
Other than the dark days on Sandy before, this is one of the days where I'll miss a day in the game after almost 3yrs of playing 🥺🥺

[lone drift]

Yes. This is worst.

My internet is soooo good
But the ingame download stuck around 30KB/s

[crimson frigate]

Mine is hovering at 15-30kb

[lone drift]

If This happen, u need at least 23 Hours of downloading

[crimson frigate]

That's not factoring the error on the download. I experienced a few hiccups already with it

[onyx edge]

[laffeydrink]

[crimson frigate]

🥺🥺

[lone drift]

Seriously someone need to add this in bug reports

[main heron]

is push notifications disabled?

not getting any notifications after the update

[sharp shale]

yes notifications are broken atm

[main heron]

ok thx!

[dawn forge]

I think the game is crashing when commissions finish.

[proper sphinx]

since the update, i cont just put the game on standby. the game would just crash and there would be a pop up saying "Azur Lane has stopped working".

[crimson frigate]

🥺🥺

[dusky wedge]

After I downloaded the store update and then in-game update, I've been stuck on the
"loading game" screen

Should I try reinstalling?

[rare rain]

facing constant force closed when playing the updated game.

[granite spindle]

Idk which channel this belongs in, but when buying the AL blu rays, do the skin codes come as a physical item in the box? Or is the code emailed?

[sharp shale]

it's on the back of the box

if you're buying older blu rays (og azur lane anime), just a reminder the code may be expired

[heavy mural]

No notification again

[sharp shale]

yup, it's broken

[heavy mural]

I hope I don't need download again

[limber stratus]

I saw the ticket under known bugs

We don't get notifications for missions or anything for Android. Do we just need to wait for them to provide a patch?

[brave grail]

is the slow af download speed still around

[onyx edge]

[headnod]

[brave grail]

sad

[limber stratus]

We don't get notifications for missions or anything for Android. Do we just need to wait for them to provide a patch?

I saw the ticket in known bugs on this discord

[onyx edge]

we need free oath rings or 600 gems as compensation

[vestal basalt]

Its still

[pliant whale]

I randomly CTHS while running sorties

[weary cedar]

Ive been updating since 10am central time .... This is slowly getting on my nerves theres been no tweet nor any announcement about This. Feels like its being ignored. Is there a fix or anything to speed it up? Or will there be another update to fix the update? This is my log while downloading. Any help out of tech support or devs would be great.

[orchid kindle]

Here begins the row of those who have slow download?

[vestal gate]

guys i need help

after downloading it successfully in qoo app i can't update it due to well lack of space

how big is the update?

i have about 1.8 GB of free space and its not letting me update

[sharp shale]

it's roughly 1.9-2.5GB, if you bound your account, you can try a full reinstall to save space

[neon quiver]

Yes

[vestal gate]

so just re-install through qoo-app again and rebind?

[sharp shale]

yep, if you're comfortable with that