tech-support

[heady pumice]

it only sends a verification in the email i put, no password asked. is that correct or am i doing something wrong

[sharp shale]

yes that's correct

as long as you don't shout your email to anyone in public while also saying you play azur lane with a yostar bind you're fine

[heady pumice]

ok thank you

[bleak mortar]

Do anyone know how to get you old polfil back?

[distant silo]

Are DDs supposed to be able to equip a CLs main gun? I have one DD that can.

No idea why. Not complaining just a wee bit confused.

[sharp shale]

some DDs can equip CL guns

mostly german ones, like Z23

[distant silo]

Okay. So it's a feature and not a bug then?

Is there a benefit to doing so?

[weak wasp]

no

[sharp shale]

DD gun main gun is always better than CL gun main gun on vanguards

so if your CL or DD can use a DD gun, it's best if you use a DD gun instead of a CL gun

[distant silo]

Ah okay. Even the prototype CL guns?

Also wouldn't the pen and shell size on the DD guns mean they do less damage compatibly?

[brave maple]

Pen means nothing in this game, lower calibers do have lower damage, but the reload of dd guns make up for lower damage to create a greater DPS than cl guns. Also the prototypes are the best in the game. Edit: It's not exactly right to say pen means nothing, different ammo types and armament types have different damage mods against different armor types, but it's also not exactly pen because wildly different calibers have same mods

[normal swan]

I don't get notifications of the game and I didn't turn it off, what happened?????

[lyric lodge]

Do you get them all if you boot the game?

[thorn night]

@normal swan @prisma roost have you checked your mission complete settings, mine were changed to silent somehow

[prisma roost]

Mine began working now. I first tried running a repair on the files which you can do by clicking on settings when you are prompted to log in. It did not work for me, so I had to uninstall the entire game from the phone and then re-install from scratch. After some time passed, it would then work.

[thorn night]

huh, weird, well if it happens again, try looking into the mission complete menu, didnt even know it had its own settings

[prisma roost]

Do in case check for the settings on your phone which puts apps to sleep

[sinful yoke]

@sharp shale it is a known bug that sometimes notifications just do not work at all, there is no need to send to support, it will fix itself after a patch and sometime it will break every other patch for some odd reason, android phones a bit buggy

[thorn night]

yeah, when samsung autoslept AL, think it changed my settings to silent

[prisma roost]

Meaning: It is known for Android devices only? Not on IOS?

[sinful yoke]

I believe sometimes on ios but it is very rarely and usually its an everyone issue

[frank bay]

iOS is a lot more standardized than Android in terms of notifications so it’s harder for it to break on only one device

[wheat wharf]

Ok so I fcked up and put off claiming my limited editon blu ray skins for the original volumes 3-6 too late. I just tried claiming them since my slow ahead codes came in, and they're marked as expired. Any way to get them validated through tech support or anything?

[thick geyser]

Hey uh where can I report some, artistic and copyright misconducts to the yostar officials?

[cobalt ridge]

Sorry for ghost ping, I'm dumb

[shrewd olive]

Anybody’s challenge mode freeze?

[cold tide]

Hi, I've been being stuck in this "checking for updates" for quite a while now, looked through the pinned messages but didn't find any related issue, went to play store to update the game but it's still the same

I even tried to turn on/off VPN but it doesn't work either

nvm switching to mobile data worked, fk my isp if that was ever the case

[cold garden]

You can,play azur lane on pc?

[cold tide]

simulator

there's no pc client

[native sphinx]

so uhh... what's up with CM btw? it just sends the game into this perma loading state
"dead game mode", I suppose

[buoyant bison]

same thing with mail, the second time I load it the game freezes, and the first time it's missing mail

[ruby mason]

Uhh? Help? I click the mail and this happens

[covert monolith]

Trying to purchase from the gem store (using Google play money) and it says I have to use a gift card from the same country. I did fail my password 3 times am I just temporarily locked out?

It's literally from my Google play account. There is no gift card

[carmine hedge]

yes

are you using a givaway gift card?

if so, that might happen

[covert monolith]

No. It's money I purchased to Google play

[carmine hedge]

using credit card?

or some sort?

or gift card

[covert monolith]

It was a google card I bought in store and redeemed to my account

[carmine hedge]

what phone are you on?

Oh

ah

so its a local card

[covert monolith]

Yeah

[carmine hedge]

hmm

[covert monolith]

Galaxy s21

[carmine hedge]

o

i see

i dont know let me think

[covert monolith]

I wonder if I'm just temporarily locked out because I forgot my password

[carmine hedge]

not really

try it on another device

mines looks like this

[carmine hedge]

try reading TOS

or rebooting azur lane

yea im dumb

someone help this man

[sinful yoke]

may just want to sign out, restart your device, then sign back in
hopefully you recall your details this time

[carmine hedge]

@covert monolith

[covert monolith]

I'll try it

[carmine hedge]

yes

reboot phone another type

[covert monolith]

Nope didn't work

The only thing I can think of is Uninstaller and reinstall

[sinful yoke]

I dont use an android so this is a tad difficult for me, but did you make sure to check google play balance instead of mistakenly pressing a different purchase way?

[covert monolith]

Yeah I did

I got the 1tap buy thing. Like I said I think it's because I got my password wrong 3 times

My Google account might be locked

I'm checking to see if the problem is on Google end

[covert monolith]

@sinful yoke I even reinstalled the game itself. Still the same issue.

And my Google account isn't locked

Sadly this is definitely something on AL end

[thorn night]

nope, me dumb

[torn comet]

was doing some auto battling and when I came back this happened

no boss

I was wondering it there is another option than retreating

[sharp shale]

oh a desync, just restart the app

[torn comet]

ok

ty

[pallid gale]

Just wondering if this only happened to me or if it's intentional. I did all my PR1 missions and unlocked the PR2 missions, so I logged off. Once I logged back one 10 mins later, half my PR1 missions reset, and the entire PR2 mission line became locked.

[undone nimbus]

anyone having this issue?

I’m on mobile data and never had this issue before is it a server issue or something to do with my network

[frank bay]

PR1 is completable twice but for some reason there’s a bug causing PR2 to unlock upon completion instead of PR1 just resetting.

[signal iris]

how do i fix this?

[ocean kindle]

Try confirm

Or #tech-support

[covert monolith]

#tech-support I'm still have the same issue from last night is there a fix for this?

This is a purchase right from my Google account not a gift card

[wide coral]

I have a new phone how can i get my old stuff back? to not to start from 0

[sharp shale]

bind your account on your old device and then log in to the bound account on your new device

[wide coral]

and if i deleted the game on my old phone?

and how do i do that?

[sharp shale]

uhm, reinstall the app on your previous device and pray that the account is still there

then through the in-game settings, you can bind your account to twitter, facebook, or yostar

[wide coral]

ok tnx

[floral light]

good afternoon. I lost the data from my account after a break of one year. There are screenshots with a fleet, an account nickname and getting several characters. Can I get my account back?

[carmine hedge]

Hi cen i do a refund?

[outer herald]

[sharp shale]

unless you got charged double, no

[carmine hedge]

;_;

I also made 2 or 3 days ago two purchases, one for 10 euros and the other for 5 euros, I would like to make a refund of 10 because I haven't spent the gems or diamonds as you preferred

[supple verge]

Hello! I have some questions about my Data Account. Someone can help me?

[haughty garnet]

your screwed xd

[lyric lodge]

No, your not. Just text support... and give them those screens and any more details about the account you can.

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[haughty garnet]

thought it wasn't posible to get account back if it was unlinked. and deleted.

[lyric lodge]

From your phone, yes

Text can be iffy in this game

[timber nova]

impossible zone ..

[lyric lodge]

Slide over the ice? At the 112's location.

[timber nova]

that ice is passable? o.o

[carmine hedge]

Help pls?

[lyric lodge]

If you got the goods, you cannot refund

[carmine hedge]

is there a way to fix this?

[sharp shale]

you could try using a vpn

[carmine hedge]

i tried but it didnt worked

[sharp shale]

download apkpure or qooapp through your device web browser

and then search "azur lane" in the search bar in the app, then click install

[carmine hedge]

thanks i will try

[cyan quest]

Does anyone know what to do? I've already tried restarting al but it doesn't do anything

[short stirrup]

have you tried going into the settings and clicking the "Repair assets" button

[cyan quest]

I didn't realize, thanks.

[carmine hedge]

@lyric lodge no I didn't receive only gems/diamonds and I still have them

[cobalt ridge]

The gems are the goods tho

[carmine hedge]

;_;

[crude sorrel]

Hi so I havent played the game in a long time and tried to update the game on bluestacks. It then says failed to update file [4] what should I do

[fallow umbra]

does anyone know how to check when u joined he game?

[low apex]

Does anyone know how to enable the mode for emulators to run better on PC?

I'm having a really hard time finding it on my BIOS

[candid drift]

i had my account binded to my google play, theres no option go get that data back or to even use it, is there no way to get that data back?

[lyric lodge]

Someone who had that mentioned rebooting their PC fixed that. Not sure if it really works though, but it's quick to try

[lyric lodge]

There is no bind to Google.

[sharp shale]

are you on windows? nvm stupid question, first let's check if your computer supports virtualization
to check if your processor supports virtualization, open task manager, go to performance -> CPU and check if there is Hyper-V Support. if it says 'Yes', then your processor supports virtualization
to check if you're can enter UEFI boot mode, press Windows+R, then type 'msinfo32' in the search bar and then press enter. under BIOS mode, if it says 'Legacy' then either your motherboard doesn't support virtualization (even if your processor does), or you're in legacy boot mode
check here https://neosmart.net/wiki/enable-uefi-boot/ to see if you can enable uefi boot mode (to keep it quick, if your PC was originally a windows 7 or an older OS, then you can't enable UEFI boot mode)
once you enabled uefi boot mode, do the same process you did previously to enter BIOS, then go into UEFI settings and look for virtualization, then start your computer

[candid drift]

BRUH

so theres no way to get my account back i suppose

[short stirrup]

did you have the account bind to yostar/twitter/facebook

[candid drift]

apparently not

[short stirrup]

do you remember your UID

[candid drift]

is that the number or your name

[short stirrup]

the number

[candid drift]

bruh no

[sinful yoke]

do you remember your ign

[candid drift]

yea

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

contact customer support for account recovery

[candid drift]

alright, thank you

[sinful yoke]

and its stated nowhere that google play saves your data, so please keep a keener eye out especially with support

[candid drift]

ah, i just figured because whenever i reinstalled it on my other phone it automatically brought back my data

[median wyvern]

i want to talk about a very serious email issue that worries me about losing my azur lane account, any moderator willing to lend a friendly hand?

[sinful yoke]

maybe not a moderator, but yes

[median wyvern]

mind if we talk privately?

[sinful yoke]

I dont mind

[magic acorn]

I forgot my secondary password for unlocking ships

Help

[magic acorn]

ooff

Thanks

[pseudo drift]

Is it safe to play azur lane on bluestacks 5? I want to be caution to not get my account ban

[short stirrup]

yes its fine to use an emulator like bluestacks

[pseudo drift]

Alr thank you so much

[sharp shale]

the devs also use it too

[burnt gate]

anyone with this problem? i'm stuck

[sharp shale]

@burnt gate in your device settings, clear azur lane cached data

[ocean spoke]

ever since the most recent update, I've noticed some slight lagging when opening the game or switching menus and just there, no lag anywhere else

[cerulean kraken]

Stuck trying to log in and encountering Network Error. Cleared cache. Not working. What do I do?

[carmine hedge]

Had the same thing and just restarted the game(didn’t clear the cache btw) and it worked perfectly fine. Don’t know if you’ve tried that but it helped.

[cerulean kraken]

I have cleared cache, redownloaded, everything I can think of.

And nothing is working.

[carmine hedge]

Welp then I am of no use

[cerulean kraken]

The update has literally broke everything. 😐

[carmine hedge]

Now that I think about it, does clearing the cache help with lag. Cause my game is super laggy witch could be attributed to my phone being a bit old but does it help at all?

[cerulean kraken]

I have tried literally every option available to me and still cannot log in.

Tablet, emulator, phone, nothing works.

I have uninstalled, reinstalled, cleared cache.

[sinful yoke]

try a vpn

[cerulean kraken]

That worked.

Holy shit

[plain pond]

How to get new jersey dynamic skin for my pc wallpaper

[runic saffron]

what do I do?

[split knot]

you're not a stand user repair files probably

[crude sorrel]

Hi so I have an acc in lexington and sandy I thought you can unbind the sandy server acc and let the acc get lost while still having the lexington acc. I now lost both acc because I unbinded what can I do?

[rare mortar]

Hi there..... I am unable to play Azur Lane today. Its been 12 hours and I keep getting Unknown Error:- 1.

Clearing Cache does not seem to work.

[stable delta]

All my battles stop loading around here

I got the most recent update today and it was fine before so I'm guessing that's caused this

[cobalt ridge]

Did you try the steps in the top 2 pins?

@stable delta

[stable delta]

No but I'll try shortly

I left that update for so long too

[lime sluice]

Can anyone help me?

[sharp shale]

could you try using a vpn

[lime sluice]

just tried it

using bluestacks btw

downloads like to 4 then resets and shows this error

it's been like a month that I can't play, I don't know what to do ;-;

[sinful yoke]

have you tried reinstalling

[lime sluice]

yes

[stable delta]

That worked thanks

[pseudo olive]

I wanna try to play on the same account but on another device how do i do that?

Oh wait nvm i just saw pins

[carmine hedge]

Sea Server is lag

[sinful yoke]

there is no sea server, this is EN

[crude sorrel]

Is it possible to get a lost acc on jap azur lane

[sharp shale]

I'm not too sure about the accountry recovery process on JP, but their support email is [e-mail]
note that they'll only respond to emails written in japanese

https://www.azurlane.jp/contact-1-hint.html

[neat drift]

Okay. So I got FDG fully mastered, but I can't access her Fate Simulation.

[misty crow]

Please only ask in one channel
FDG, as with all the DRs, don't have a fate sim @neat drift

[neat drift]

Apologies. And thank you.

[violet agate]

there is a problem in sandy exercise match its not down loading competleing

[sharp shale]

could you try clearing cached data on your azur lane app?

if that doesn't solve anything, try using a vpn

[sinful yoke]

it could be the issue in pins

[sharp shale]

ohh

I always keep thinking of the quadruple manjuu loading

[north token]

I guess this is the same issue, anyone?

[cobalt ridge]

lol yeah try repairing your assets

[haughty crypt]

@sinful yoke Sorry for the ping, but repairing assets should help yes? In the problem i mentionee in #bug-reports

[sinful yoke]

yes, if not, clear assets

[fallow agate]

Friend request not working, halp

[sinful yoke]

please dont double post and can you be more specific, that tells me almost nothing

what is occurring, what is not working specifically

are there any error codes, any messages

[fallow agate]

Ok, sorry, so my friend just downloaded the game and we tried to friend each other but it says user doesn't exist or something along those lines

[sharp shale]

oh then you two might be in different servers

the search bar is also case sensitive, so make sure they're typing it exactly
for example, if my username is 15ice, they have to search 15ice, 15ICE will show a different user if a user that goes by the name 15ICE exists

[fallow agate]

Is there any way to change servers if that is the case?

[sharp shale]

your friend can just switch servers

go to the in-game settings that is on the bottom right of the main menu, then on the bottom left there should be a log-out button

there they can switch servers

[fallow agate]

Thank you good sir

[cold bone]

Can someone help me I put this into google translate and it doesn’t help

[sharp shale]

well uh

it's a twitter error, first of all

and second, the twitter account you tried to log into isn't binded to an azur lane account

[cold bone]

alright ty

[sinful yoke]

typically you can find better help in the azur lane help channel of Azur Knights Community discord, which is linked in #welcome for future reference

since this channel is only on the usual, good for azur lane EN

[cold bone]

ahhh ok ty ty

[static grove]

https://cdn.discordapp.com/attachments/710628983544217693/866941032023982100/unknown.png I just got this error message when quick finishing a ship, so I restarted my game

https://cdn.discordapp.com/attachments/710628983544217693/866941068356485140/unknown.png Now there's nothing there

[dusky hull]

I don't what happened to my AL, some of my ships arent loading in like Belfast, Dido and Atago. Some of my ships like Epic Bulin is just a white screen. Do I have to re-install??

[sinful yoke]

repair files in game settings @dusky hull

[sharp shale]

it's just a desync, you didn't lose a ship

[dusky hull]

Ah it works fine now, thanks

[sinful yoke]

[outer herald]

Is it late, or is it early I don't know anymore

[karmic agate]

I bought trade license gem pack, around 6 hours ago, the proceed said "transaction successful, please wait for the item". Till this minute havent got the gem I purchased.

My google fund still the same as before purchase (at Rp 109789, ttade licence priced at Rp 109000). Google also didnt log in any new transaction. But the fund kinda 'frozen', in which I can do anything about them (I tried repeating the transaction in case the process failed)

This is the first time I got "please wait for item" message when I purchase trade license. Usually it chime through after a few secind or so. Do the market or the server busy?

[undone parcel]

For some reason my game has no audio.. I went to YouTube and played a video to check if it was just my phone but it’s just the game. I put the volume at max in game and still nothing But the audio only works when I have earbuds connected so that’s weird??

[lyric lodge]

Is that airplane mode on? That disables sound doesn't it? (Then again it'll also drop wifi)

[sinful yoke]

airplane mode is NOT on

your ringer is on silent

@undone parcel

[undone parcel]

oh youre right

[fiery spire]

Hello techsupport I have my friedrich der große on dev level 30 but I can not go to the fate simulation why is this

[lyric lodge]

DR's do not have FS

[visual chasm]

the game keeps crashing on iphone, the game is updated and my internet it’s perfect, but I can play since today morning

[sinful yoke]

on what iphone do you have?

[visual chasm]

iphone 7

[sinful yoke]

have you tried restarting your phone?

[visual chasm]

not yet

now it’s working, thanks! @sinful yoke

[noble sluice]

how do i install AL on my SD Card

[sharp shale]

you don't

[noble sluice]

[turbid jackal]

Where can I apply for account recovery? there is a lot of data about the account, but I absolutely do not know how to log in to it:(

[inner silo]

depends if your phone even support adoptable storage

[noble sluice]

[brisk lodge]

Help i my azur Lane on my phone cant load

After the login screen. It stuck on loading with manju

@sinful yoke

[sinful yoke]

try restarting your phone

[brisk lodge]

Ok

Thx it work

[carmine hedge]

Any indian here?

[hasty lagoon]

Anyone can help me out with refunding gems I accidentally used to purchase a skill slot? Haven’t used the skill slot yet, just made the mistake

[tidal stirrup]

hey! i don't experience any tech issue at all atm, but i am curious about one thing. what would happen in case if i wanted to transfer my progress from Android (linked to Facebook) to iOS. As I understand, logging in to the same Facebook account should result in successful transfer of the game, right?

edit: i am coonsidering to try new phone platform (once iphone 13 is out) so i am doing a little bit of research before making the decision. i may be offline in a bit, so i would appreciate a ping to this message

[frank bay]

They don’t do refunds for any reason, sorry fam

[hasty lagoon]

Times like this makes me wanna Karen

[frank bay]

Yeah just logon with the Facebook account and it’s the same account as on your Android phone

[tidal stirrup]

wonderful, thanks a lot

[edgy flint]

Got a problem with my notifications, I don't get push notifis for azur lane. I tried pretty much everything but nothings working, I enabled all premissions for azur lane, I checked all settings in game, I tried to repair assets and when that didn't work I cleared assets data. That didn't work as well, I tried reinstalling the game-needless to say that didn't work as well now idk what to do anymore at this point

[lyric lodge]

Do they appear if you start the game? Then the app is set to sleep, you can disable that in your phone's battery options.

[edgy flint]

They do, I'll try that out

Alright azur lane wasn't on the "sleeping apps" neither on the "deep sleeping apps", but I added it to the "apps that won't be put to sleep" tab. Gonna share if it changed anything

[cobalt ridge]

You might also want to check in what "power saving mode" you're using your phone

[edgy flint]

I'm using high performance mode

[cobalt ridge]

Yeah then that shouldn't be an issue

Although for me it doesn't work perfectly either, so maybe you're the first person I see here with the same problem

[edgy flint]

Alright apparently adding the game into the "apps that won't be put to sleep" tab has worked so far

I finally got push notifis from azur lane after like one and a half years

[haughty heath]

can someone help to recover my account

[sinful yoke]

what is the issue, did you bind it before

[haughty heath]

not sure

i create my acc in 2018

🤣

i have my uid and purchase record

can you check if my acc bind to any email?

[carmine hedge]

when i try to install the game it gets stuck on this screen

restarted my phone and its still stuck

[sinful yoke]

can you send your UID? @haughty heath

[haughty heath]

ok

[sinful yoke]

@carmine hedge try using a vpn

[haughty heath]

UID:67125286 akko:3

[sinful yoke]

/checkbind 67125286

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Jul 21, 2021, 8:51 PM

[haughty heath]

🤯

omg

[sinful yoke]

please contact customer support and they will help you recover your account, be sure to provide at least the username and UID and if you can remember the server as well

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[haughty heath]

how do i find the customer support

i will send a email

[carmine hedge]

didn't work

might have to delete game files but idk where they are

[noble sluice]

goodluck

[haughty heath]

thx

[carmine hedge]

what

[wary pewter]

Hi there! A few months ago, I used to play AL on a device that is no longer supported. I thought I linked my game to my twitter account but I can't seem to find my savegame again... Account recovery wise, is there anything I can do to find my beloved ships back...? Please? Thanks in advance!

[carmine hedge]

I remember losing my account as well, albeit for other reasons. The best shot you have is remembering your username + which server it was on. If you remember your twitter username, that would be helpful too. I assume you don't remember your UID, so all of what I mentioned above is essential. AND make sure to be very clear with your reasoning, think that's all. (And if it wasn't obvious, it's important to email them all this information. Thought of adding this little side note to be extra clear)

[wary pewter]

I think I do yes (not the UID unfortunately no...). Thanks for the reply!

[carmine hedge]

You're welcome! Tell me how it went :) and if you run into a dead end, please @ me. I still have the previous e-mail thread between me and YO-STAR support team

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[wary pewter]

Thanks for everything! I sent out the email with as much details I could remember (and some in-game friends that sent me details regarding ships owned, attack record and the likes...) Hope that'll be enough! I'll keep you posted!

[carmine hedge]

No worries! And yes, those details could be of much help! I wish much luck to you and please keep me updated!

[pearl goblet]

Helloooo I think somethings wrong with my account

I started the game a little over a week ago and haven’t been on until today, and I think I’m on someone else’s account?

[pearl goblet]

Or maybe I morphed accounts with someone who had the same ID as me?

[carmine hedge]

My younger sister is having trouble with the log system in azur lane , he linked her fabook to get her account back after deleting the game . and when she did so it said "the password you put is old plz put your current password" she doesn't know what it's for so the best option would be to reset the account password. But when she did so it said it will send a code via email to change it yet . It's trying to send a email to a account that isn't hers or a account she doesn't even have . And I think she lost her account . This probobly aint the place to ask but if anyone here knows what might be wrong do tell me

[wary pewter]

Account recovered! Thanks for pointing me in the right direction!

[valid wing]

Is there any fix to the "connection lost" it happens so often

[deft coral]

i got a new phone how do i log onto my AL account?

my account is bound but when i put my email in and generated a code and put the code in

[flint nexus]

Are you linked to twit other 3

[deft coral]

its making me do tutorial

i have yostar account

[flint nexus]

Idk about yostar account but if you through fb same like password and name email

Remember the server remember what link you used

[sinful yoke]

make sure you are on the right server

[short valley]

uhhh
I lost a huge amount of ships

[sinful yoke]

try restarting the app

[deft coral]

ops im dumb thank you i checked my server and it worked

thank you so much for the help i was worried for a second there

[short valley]

thanks

[flint nexus]

If repair assets through maintenance are it worked or become crash

Or i should wait

[calm ibex]

Question does anyone knows how to reclaim your account again once the phone data wiped itself? Because i would like my Lv 80 ish oathed Bismarck back again.

[carmine hedge]

Yay! And no problem! Enjoy playing!

[carmine hedge]

Ah, what do you mean by that? As in you, resetting your phone or. . . ?

[ruby moss]

why the heck I always get a black screen when launchin azur lane on my new pc? It has AMD Ryzen 5 5600x virtualization mode enabled. Tried with Nox 32/64 bit and Bluestacks 32 bit. GPU is RTX 3060ti

[frank bay]

So just to clarify, BlueStacks is able to launch just fine and download and install Azur Lane?

[ruby moss]

when I start the game it shows the initial Azur Lane Screen but afterwards it just stays black

could try still the 64 bit Bluestacks version and not sure if I need to login in google

[frank bay]

sounds like the prompt for the storage permission isn't coming up

[ruby moss]

I downloaded the apk from apkpure also

[frank bay]

yeah I just use Google Play on my emulators I don't know shit about third party apk downloading

[ruby moss]

didn't find google play at first and couldn't find the game in these weird app stores, so I downloaded it from apkpure

[ruby moss]

for reference it now works when downloaded with google play

[flat rampart]

How well does the game run on a iPhone 8

Does it eat battery like a gluttony?

[strong jackal]

Hey guys, can't login in game, have: "Unknown error:-1". Any ideas how to fix it?

[lyric lodge]

Login to your bind, left side of the login screen

[strong jackal]

interesting experience, thx mate

[inner totem]

Is the minigame got bugged ? It speed up very fast as the result it ends within a few seconds ...

[distant silo]

Same here! It's bugged alright. I can't be bothered to play it with it being game breaking bugged.

[hollow wyvern]

Soooo... I wanted to share my new Yuudachi figurine but the photos are "explicit"? Which makes zero sense considering what I see in the art channel...

[sinful yoke]

this is #tech-support

on another note, try cropping the image

[hollow wyvern]

... software is technology. I get that you mean "game related" but anyway I will try your suggestion. Thank you.

[wary yacht]

so i lost my account, is there any chance to get it back using email or something

[silver birch]

Hi
I have a question
Does azur lane support GeForce now

[frank bay]

[plucky lantern]

In exercise there's a small change that loading screen gets stuck on "99.47%" and I have to reopen game again

[sinful yoke]

checking the pins does not mean coming over to double post it

[plucky lantern]

ah my bad, new on this server and still learning how this works

[calm ibex]

Full story short: Got a new phone and i decided to load my account and data into it from the old one, then my mom reseted it entirely.

So, yes and no. I didn't reseted my phone, but yes it got reseted

[carmine hedge]

But regardless, even if your phone got wiped entirely

[carmine hedge]

Your YO-STAR account should still be able to get you into your account

Assuming you bound your azur lane account to your YO-STAR, facebook or twitter?

[calm ibex]

Facebook

[sinful yoke]

are you logging into the right server?

[calm ibex]

Amagi sever so yes

[sinful yoke]

do you have your UID

[calm ibex]

No

I didn't thought it was necessary

[carmine hedge]

Do you remember the username?

[calm ibex]

Walter Salt

Around lv 44

[carmine hedge]

Walter Salt + Amagi server + lv 44

do you remember any ships which were of significant importance to u?

[calm ibex]

Shinano

Oathed Bismarck

[carmine hedge]

If so, the more information, the better. You just have to send Y-Star support team an email

With all that info

[sinful yoke]

make sure you are logging in at the title screen, and when you bound your account that you bound it in settings and not at the title screen

[calm ibex]

Aight

[sinful yoke]

if you want a more detailed post, we have a guide in pins with images that is in order if you want to try following all the steps again just to double check

my job is to exhaust you of all your options before you contact support, especially when you said you previously bound to facebook before

[carmine hedge]

@calm ibex Would try doing what Kawaakari suggested first, maybe they already solved the issue you were facing

[calm ibex]

Aight thank you

Has been awhile

Contact via [e-mail]?

[calm ibex]

Never mind wrong one

[sinful yoke]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[calm ibex]

Sent

[calm ibex]

I'll have to redownload the apo again sorry.

App*

[tall gulch]

I lost my account, is there any way I can get it back (I'm pretty sure it was linked to yostar but after trying multiple different emails I had at the time it doesn't seem to be the case), Name of the account is Miine, around lvl 84-90(?), server I believe was either Lexington or Washington, in the description of the account I had I like cats

[sinful yoke]

do you have your UID

[tall gulch]

sadly no

it was a fairly old account if that helps with anything

[sinful yoke]

have you tried logging into the correct server?

[tall gulch]

Yes, the tutorial starts if I try to

checked my email and I have a verification code-thingy from 2019 if that helps

[sinful yoke]

try signing into them all again and try pressing this button after you fo

try that email from 2019 first though

[tall gulch]

after I go into the game I just press the yostar thingy or what?

[sinful yoke]

yes you login at the title screen on the left and then press change server after tapping once

press the results found button

[tall gulch]

No Data on any of the servers

[calm ibex]

Same thing with mine

I have attempted to use all of the accounts i have used, no data except for one but its a newly created one

R.I.P no biscuit for me

[tall gulch]

So is there any way I can get my account back or no?

[sinful yoke]

contact customer support and they can help you recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[twilit gulch]

...is it normal for part of the game files to be missing when you reinstall the game

[rare mortar]

Hello.... Its July 23rd today.... I'm getting Unknown Error:-1 since 18th of July. Using the VPN does not do anything.

[sinful yoke]

login to your bind at the left side of the screen @rare mortar

[rare mortar]

Alright... I'll try.

Thanks... Its working now.

[twilit gulch]

Uh can someone help? I tried installing the game but I get stuck on a black screen after the manjuu, yongshi and Yostar symbols pop up. And the game log says part of the files cannot be found

[rare mortar]

How did you reinstall the game?

Like... Did you copy paste the files?

[waxen iron]

soooooo
no idea if it's the right place to ask but
I did a purchase yesterday
and my brother made a refund request (and it was succesfull)
he didn't know it was me
what should i do now?

[ornate dune]

Help i cant Open operation siren

[thorn flint]

Hi.

Do you know how I can get HMS VAMPIRE?:-)

[carmine hedge]

Just say following the email instruction to compensate

[shut walrus]

medal shop sometimes
"strive, wish, and strategize" war archive SP2, and SP3
fyi you can check the drops on the wiki page for the ship https://azurlane.koumakan.jp/Vampire

[feral lichen]

Anyone else getting "This event has already ended" messages when trying to enter the current event?

[thorn flint]

I am looking but there is for medal, but i am trying wait months but nothing.

[thorn flint]

this was in 2018 but now ("strive, wish, and strategize" war archive SP2, and SP3)

i bought figure and i would like have it in game too 🙂

[lyric lodge]

#gameplay-help This channel is for technical assistance.

[thorn flint]

ups sorry - wrong channel

[little basin]

oh it's broken my bad

[twilit gulch]

I reinstalled from Google play store

[twilit gulch]

And when I open up the game log, it says there is some error with the files

[twilit gulch]

It says 'IsolatedStorageException: Could not find a part of the path "/data/app/com.YoStarEN.AzurLane8VY5x7Lriz6LFWlk-TjZVQ==/base.apk!assets/cri_azurlane_auth_file"'

[fallow umbra]

does higher stages in hardmode have a better chance at giving u gold blueprints

[flat elbow]

Hi I have a problem on the the meet and greet mini event, the fans waiting seconds, it should be 15 sec but it dashes from 15 to 10 to 0 in 2 seconds. is it just me?

Update: So I think I found the problem, for some reason the frames just drops then the seconds in the fans went sprinting to 0.

So I finally captured the moment where the game just drops the fps and sprinted the 15 second mark.

[real river]

hi! i just picked the game back up yesterday (still just starting out) - i was lazy so I didn't bind an account just yet, but I went to do so now and found an unknown Facebook account now listed as being bound...?

I've tried clicking on "Disconnect Facebook" and logging in to my own Facebook account, but I am told that the third party account does not match the one bound to this account. I'm really at a loss as to how this random account got bound to my app lol, but I'm just hoping I can get it removed.

I've now bound my account to a yostar and twitter account now, but I'm unable to remove the unknown Facebook account. How might I be able to unbind that unknown Facebook account? Thanks for any help!!

[real river]

I checked the FAQ for unbinding an FB account I don't have access to, so I know I need to verify my account with the profile and settings screenshots. Should I just DM those screenshots to a Yostar staff member here, or how should I go about doing that?

[sinful yoke]

contact customer support to remove the bind

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[real river]

got it, thanks. just shoot them an email then?

[sinful yoke]

[real river]

ty for the help idk how this happened but hopefully it'll get resolved lol

[carmine hedge]

I can't make purchasing on any server on my account.

It won't connect to the playstore

[golden raven]

Hi everyone! Quick question: Is it possible to bind multiple game accounts to my Yostar account?
That's because I have no Twitter or Facebook and want to open a new profile on the same server as my other profile

[sinful yoke]

to get that effect you need multiple emails to get different accounts on the same server, which isn’t permitted

[golden raven]

Absolutely understandable and fair. I was asking since I didn't knew that it was not possible to have different accounts on the same server

[golden raven]

I'll keep going on with the account I already have then

Thank you @sinful yoke for the kind help! 👍

[sinful yoke]

[valid nimbus]

Question, I somehow cannot enter into the collab event which is stated "event ended". What is this sorcery?

[carmine hedge]

Hi Iv lost about 40 wisdom cubes - has anyone else had this issue?

[agile moat]

Hi, what does exercising mean? I cant commission a unit because of that

[sinful yoke]

PvP

[limber venture]

Having a issue where no matter how much i fill my dorms, when it's done I never get exp it just goes empty and tells me to refill it.

[sinful yoke]

your ships are either max level or not limit broken

[limber venture]

they're level 13

[sinful yoke]

can you send a screenshot of them?

the dorm menu I mean

[limber venture]

This is after a full course and 2 royal gourmets

and this is all the exp it says they got

[sinful yoke]

it shares the xp between the ships in the dorm, if you had 1 ship in there compared to 2, the one ship would have been level 26

[limber venture]

When you go into dorms after a while when it's filled you get a menu that shows how much they leveled up, they don't level up unless the menu shows up from what i've seen. i never get the menu that actually shows how much exp is gained.

this is from my phone where it works on a different server

[tall gulch]

I found a UID of one of my accounts, it was on a different server than my main account (like I said I think yesterday or 2 days ago my main server was either of Washington or Lexington), is there any way you can help me log in to my main account by with the help of the 2nd account?

[sinful yoke]

can I have the UID of the one on a different server but same account?

[tall gulch]

ofc give me like 2 minutes

nvm that was my friends account that had the same name as mine, sorry for that.

[tall gulch]

is there any way you can find my account with screenshots of my dock or nope?

[opaque basin]

Hello. It seems that im unable to do any sorties on the event.

[frank bay]

try clicking Battle from Home Screen, then click the event from there.

[manic loom]

I bought $10 of gems but they were not put into my account, UID:270101881 Washington server

[carmine hedge]

Hello I bound my account to my old device and now I can’t login 😨 my username was landover

I know it’s still alive cause it wouldn’t let me use my username

[outer herald]

First log into the new device with what you bound your account with originally and use the search button to see which server you were on before the trasfer

[carmine hedge]

Yeah it’s not coming up. I’m going to see if maybe it was on my wife’s Apple ID

I know I had an acct and the username

Is taken so it’s kind of just sitting there 😨

Ok I managed to find my purchase I made with my acct purchase ID and everything

Can they use my receipts to lookup my acct?

Found them on my Apple ID back in 2020 I purchased gems

Can I use this to prove account authorization?

@grave lotus

[opaque basin]

Thanks dude. It worked

[grave lotus]

@carmine hedgeCommander,I'll try my best I to help,please check the private message.

[grave lotus]

Dear Commander,do you still need help about this,if so,please send me message privalte,I'll help with this.

[carmine hedge]

Thank you, sending reply

[patent cipher]

Greetings y’all, I keep trying to farm level 3-4, but it keeps telling me I’m out of slots. What does this mean?

[merry crescent]

Maybe no dock space?

[shell rover]

Hi I got a new phone and I was trying to log into my account but it's not letting me

[sharp shale]

it's a desync, restarting the app should fix the issue if it ever happens again

[carmine hedge]

Parts of the game still don’t load for me

Like, the daily raids

They don’t refresh

[carmine hedge]

Is it on the right server?

Nvm I fixed it by rebooting game

[full mango]

So i had a linked accout from a while back, and now i cant find the account anywhere in the servers where it once was, does Azur Lane delete accounts? because if so i lost a good amount of money on that account then.

[young lotus]

Out of curiosity did you take screenshots of the ships and Id?

Cause that is what I have a bunch of screenshots of my old account

But I need help bad

[full mango]

nope

am very sad, had all the hyperdemension neptunia characters

[young lotus]

I never had the chance to get the neptunia characters

[full mango]

been playing that long, now only if i can get that account back and running i'd be over the moon about it

wait i figured it out nvm

[young lotus]

Cool

[gusty iron]

my game keeps logging me out and i have to connect to facebook account again and my settings get reset

[paper tendon]

Dunno why it don't work

[outer herald]

It's there, but you need to restart the game since it had a desync

[loud kelp]

Suruga event

[mossy spruce]

^

i have same thing

[bronze wren]

Same here and I still have the same amount of challenge tickets that I had when the event ended.

[lyric lodge]

Probably there since they usually give 1 week to redeem rewards. Doesn't explain the Chinese though...

[young lotus]

I have already sent this to the a.I help. Hi I am commander Captain Atom that had the trouble with Glasgow voice not working and I had done the previous steps that you guys have told me and I have followed them but one of the solution was to delete the game and retry and I did and I did have my account binded with Facebook and now I sign in with face book it won’t load my old data and this is all the information And if need be I got all my screen shots of the ships that I had along with my Id . And if need be I got all my screen shots of the ships that I had along with my Id

[sharp shale]

did you select the correct server

[young lotus]

Yes

[young lotus]

It works now thank you so much for hardworking skills and people I really appreciate it

[north arch]

i cant log in with my twitter can someone help me?

[rotund oriole]

Why do i see this event?

I thought it ended?

[sharp shale]

it's like a 50/50 on whether its a bug or it's intended, but you can claim rewards if you forgot to claim them last week

[gusty iron]

why do my settings reset every time i close the app

[tidal gulch]

Might need some help, recently updated my PC so had to login my AL account and that but since i deleted facebook (cause was just not using it)
Can't login now and i swear i had a yostar account linked but i think i didn't make one.

I have emails of purchases and that if needed

[sinful yoke]

do you have your UID

[tidal gulch]

All the numbers n that right or just my ingame name?

hmm, gimme a sec, think i have it somewhere

[sinful yoke]

the numbers

[tidal gulch]

Yea don't think i have it anywhere, old account n that so might have lost the screenshot back when i switched phones

[tidal gulch]

there is 1 thing i could try but i would have to get back to ya here if it works or not

Cause i can't find my UID anywhere atm but i have google play reciepts

[sinful yoke]

did you try logging into the possible yostar account?

[tidal gulch]

Like i said above, swear i did so when i tried it didn't work, makes me wanna start anew

[sinful yoke]

make sure to press this button

[tidal gulch]

Yea, it makes me wanna start anew, only ever used Sandy

[tidal gulch]

oh damn, lmao i found my UID

[carmine hedge]

Same problem here, still bugged

Also I have more than 15k points but this trophy is locked

[lyric lodge]

Did you collect the milestones?

[granite dome]

Hie, I wish to unbind my facebook account from my AL account as it has been deleted . Can u guide me on how to unbind the account as I am unable to login

[tawny pivot]

I have a bug with Auto Search.

I click on auto search and Clear mode... My 1st fleet goes towards the first battle... And stays there.

I press retreat on the fleet, and then the ship disappears from the game.

It changes to my 2nd fleet.

And gets stuck again, this time no way to retreat.

Happens everytime on SP4

Happens a fair bit on Hardmode and Normal stages.

Id like to auto this to get drops and tickets for the exclusive Elite ship. But can't.

i just went and tried to do SP4 without Auto search... and when i click on a fleet to battle... it goes to the formation screen, but can't press Battle either.

I can no longer play the game.

[outer herald]

You need to bind your account with either the Yostar email, or Twitter to unbind your old Facebook account

[granite dome]

I bound it to my Yostar account and Twitter. My only wish is to unbind my FB account

[outer herald]

I think since it's bound by the others you can unbind it by taping it again

[soft dawn]

Hi , so i wanted to transfer my Account from Iphone over to my PC but even though i connected my FB ACC with my Iphone and then on my PC i still don't have my progression on the PC , is it possible that i cannot link my Iphone ACC because i connected it with my Apple Account ?

[granite dome]

As I said, I cant login to my FB account to unbind. Do I need to contact Yostar services?

[outer herald]

If that's the case then

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Since you no longer have that Facebook account active anymore

[odd smelt]

Hello, I have a question to ask.

Mainly, recently redownloaded AL Eng and I have played the game before in 2018, for the first 3 months before leaving as the phone couldn't handle it.
It is Binded to my Fb account and I did used that to connect but it still sent me to the tutorial and ship selection.

So I ask for assistance as I'd rather not lose the progress when the binding is still intact. I have checked that it is still Active and not expired.|

Edit: Apologies, no longer need to, some fine people have helped and I got my old account back.

[short sphinx]

Hello, I recently downloaded AL again and my account is binded to my FB and Yostar account but i still got sent to the tutorial and ship selection. I'd like some help, I dont want to lose my progress.
Thank You.

[gusty iron]

you chose the right server right

[ripe crest]

right after the idolmaster update, my game has been pretty laggy. lots of loading screens and all that jazz. i tried clearing assets and even reinstalling twice, anyone know what i should do?

[sinful yoke]

what is your device

[ripe crest]

it is an ipad. i checked my storage, it isn't even close to full

[merry crescent]

Which model

[glossy oasis]

Can anyone help me get back my lost acc that haven't binded to Yostar yet?

Nvm found a way

[vocal condor]

Same Problem, how can i get my acc back. I think it wasnt bounded and after a relog i got a new verification code and was back to lv 1.

[calm halo]

Can someone help I accidentally bought an extra slot in tactical class

[calm halo]

Anyone help?

[carmine hedge]

I got that, so its somehting with you

like they said, collect rewards

or reboot game, maybe verify assets or something

[pine berry]

Hello there!
How can I recover my account? I haven't linked my account to twitter, facebook or yostar-acc.
Six months later, I decided to go back and play on my old account. I downloaded the game, opened it, and saw an empty account. I only have nickname and one purchase receipt.

[ripe crest]

im not sure

[grizzled whale]

can someone help me with this? i dont understand y i cant complete this.
is it like specific ship or wut?

[sharp shale]

give your laffey, javelin, or z23 a twin 127 main gun

[grizzled whale]

i did, and it didnt work

[sharp shale]

it can be on any ship that can use a DD gun, though
Ah that's odd, could you try restarting the app and trying it again?

[grizzled whale]

ive been trying to do this for a long time

[sharp shale]

it has to be a purple twin 127

[lyric lodge]

T2 would be blue

Can you screenshot which gun you try to do, since there are multiple twin 127mm and that was probably written before the gun renaming.

[sharp shale]

T2 is purple, wym

I guess you have your ways, I trust you

[lyric lodge]

Was looking at https://azurlane.koumakan.jp/Twin_127mm_(Type_3)#Type_2 but it mentions the Mk12 which is yours, so yeah. That one. I love this weapon naming...

[carmine hedge]

Yup, I didn't collet the rewards, thanks for your help

[carmine hedge]

Press go and see what it does

U don't have the gun

[grizzled whale]

it has been solved, ty

[carmine hedge]

Oh

Ok then

[drifting knot]

Is this an error? it says I'm already max out my specialised cores but I only got 57

[frank bay]

You hit your monthly limit. You can only earn 4000 per month.

[fading crescent]

just installed AL on LDPlayer and it just black screens on startup?

tried reinstalling and installing from APKPure

also tried XAPK

nothing worked

[tall needle]

try to set the ram to 3-4 gb

[drifting knot]

Oh that's why, thanks mate

[tall needle]

or if there is unavailable try to change the emulator to the noxplayer, or bluestack

@fading crescent

install the game from google play

or app store

[fading crescent]

gonna try to reinstall

switched to 4gb ram

[pine berry]

Guys? Can you help me?)

[tall needle]

did you check to all server?

one by one?

[pine berry]

nope

[tall needle]

try to check it first

[pine berry]

I will try

[fading crescent]

welp seems like AL doesnt like LDPlayer

gonna use Nox

[tall needle]

lmao

did you install the game from app store/google play? @fading crescent

[fading crescent]

yep

installed from google play than tried APKPure

tried both APK and XAPK from apkpure

[tall needle]

ok then the emu problem indeed

[fading crescent]

nothing worked .-.

[pine berry]

Thanks guy! That helped.
Another question How can i transfer progress from android to ios?

[tall needle]

im never login as a guest before, and maybe bind the account to twitter, facebook, or yostar probably can cause account lost, maybe

and transfer to ios, then you start from 0 again, maybe

[sinful yoke]

check pins for how to bind an account and login

[tall needle]

thank you sir 😄

[pine berry]

Thanks!

[ocean kindle]

When bismarck plushie in stock?i think my friemd want one

[sinful yoke]

we dont know

[ocean kindle]

Ok

[inland patrol]

Please notify us when it’s available

[undone haven]

I send an email to receive help with an issue and I received 3 auto emails. 1 was asking for the details that I attached in the first email, the second was confirming my case was being invested, and the third was asking for evidence of cheating or hacking.

[vocal condor]

Can anyone help me? How can i get my account back? I think it was not bounded and after a relog with i got a new verification code and was back to lv 1.

[tall needle]

did you not check the other server yet?

[vocal condor]

Does the account change server? i know it was on amagi

[tall needle]

no i mean maybe your account are not in amagi, or maybe you are log in with different account?

[vocal condor]

i checked my old emails, i had verified with the same one. And i am sure of amagi because a friend of mine told me to go there

[tall needle]

try to ask to @sinful yoke

[vocal condor]

ok

[carmine hedge]

Try every server

I got amagi as my server

[sinful yoke]

I helped them already

[jaunty trout]

hey guys so i just installed the Google play store update and for some reason I can't run battles anymore

it gets stuck on 98.75% for some reason, i already tried repairing assets

[sinful yoke]

check pins

[jaunty trout]

ight I'll try that

[carmine hedge]

Hello

I'm reporting something

This is my third time geeting the defense exercise commission, the one that gives 5-8 cubes when finished.

I just realized this isn't normal so that's why I'm reporting it, is it a bug?

Oof this is the wrong place to report something sorry

[solid stream]

Anyone here using LDPlayer v4.0 64bit? I got blackscreen when opening AL, didn't have this at all when playing v3.0 (I'd like to not downgrade if possible)

[brave dawn]

Anyone here know what resolution setting I should use for bluestacks? Right now the top seems to have been cut off

@carmine hedge That commission is perfectly normal it just about RNG. More info here in Major Commissions https://azurlane.koumakan.jp/Commissions

[errant walrus]

Hewwo, good night Peps, I have a problem.

I restarted, game and phone, I restart connection tho, I even pressed that repair thing but still Dosnt work

Some dude told me I got banned but how, what the heck?

[sharp shale]

oh you're not banned

[sinful yoke]

login on the side @errant walrus

[errant walrus]

Thanks my goodness I was having a mental nuke

[errant walrus]

Omw

[errant walrus]

Oh my I was so scared, did everything exceptly try to relog in that side... Thanks you fam

[carmine hedge]

Thank you for letting me know about it

[ember salmon]

same thing happened to me too, glad you asked about it

[tawdry topaz]

Does anyone know if u sign in with ur Apple ID at the start, and then u delete the game, does that wipe ur progress?

[sinful yoke]

you are supposed to bind in game settings, if you try to bind at the starting screen then yes it does overwrite your any progress made

[tawdry topaz]

Ah, I had to reinstall because of update error so I couldn’t even bind

Is there a way to recover the account?

[sinful yoke]

yes contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

they can help

[tawdry topaz]

Alr ty ty

[tawdry topaz]

I tried searching for my old accounts username, I couldn’t find it no matter what and I typed it exactly

Can I still recover the account if I only remember parts of the username and the level?

[loud verge]

The loading screen freezes every time I try to launch a hard mode stage. It was working fine just yesterday, but I updated the game on the play store in meantime, perhaps this is why. Should I reinstall?

[frank bay]

No just repair assets

[carmine hedge]

Hello, I have a problem, a character disappeared from my dock, I did not discard it and when I opened the game it had simply disappeared

[loud verge]

I'll try, thanks

[frank bay]

Try restarting the game

[carmine hedge]

I have restarted the phone, the game, repaired the assets, uninstalled the game and even did a factory reset to the phone but it has not reappeared

also thanks for the quick reply

[valid carbon]

heyo, i reinstalled the game today and when i try to login, it just closed.
i already force detention, cleaned cache data

[wraith oyster]

Notifications still don't work on my phone

I have everything on in app settings

Only shows when i enter game

[sinful yoke]

it sounds like your app is in sleep mode in your phone's settings

[willow cedar]

So after this event ended i forgot to empty out my challenge tickets for the EX boss but for some reason it still won't go away and when i try to empty it put it says "this event has already finished"

[frank bay]

Yeah because the event is over. This is just an extra week for people to claim their points rewards.

[eager ridge]

I wanted to bind my current account to a email, but I accidentally signed up for a new Azur Lane account. How do I unbind that email?

[atomic scarab]

How do i carry over my game from phone to bluestacks and otherway around?

signed by facebook on phone with lvl 40, but when i sign in with fb on bluestacks, nothing happens and it starts from scratch

[sinful yoke]

login to the right server @atomic scarab

[compact moat]

is it possible to rebind my AL account from 1 email to another...?

[minor ginkgo]

email cs

[brave crow]

Got a new phone and logged in with the same login as the previous previous phone. starts a new game. Fairly aggravating but i did get the details of my account and awaiting restoration [Bottom is main info and top is accurate level info]. Still waiting for restoration. any shortcuts? ive already binded everything but nothing takes me back to my account

[sinful yoke]

/checkbind 339912803

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Aug 1, 2021, 6:14 AM

[brave crow]

Odd it says that because i made very much so sure that i binded that

[sinful yoke]

can you send a screenshot of your bind page on the old phone? be sure to block out the info like email. facebook name, and twitter handle

[brave crow]

i dont take ss of my account much so that lvl 74 one is thw most recent one

the lvl 77 one i had a friend get for me

[sinful yoke]

oh okay as long as you sent the screenshot to support of the UID name and told them the server, they can help

[brave crow]

did that. just waiting for something that isnt auto message at this point

[fickle rover]

How can i unbind Yostar account from the present account?

[carmine hedge]

Can I ask how can I restore my Azur Lane account?

I made my re-download about 3 days ago but when I login with Facebook I cannot access to my account anymore

[hushed crow]

I'm not sure how but I think I accidentally turned off my games subtitles and I'm not sure how to turn em back on again, can anyone please help

[lyric lodge]

Main menu? If so there's a subtitles button at the left side of the screen, bottom button.
Correction: 3rd button from the top

[hushed crow]

Oooh thank you I found it

[zealous stirrup]

gotten stuck multiple times when trying to face the VSP boss. repairing the assets in the menu upon a separate boot attempt has not resolved this as suggested by another user. the platform being used on this specific attempt is Bluestacks. it does work without issues on my Samsung Galaxy S9+

[lyric lodge]

Rather than repair assets, try clear asset data

[autumn token]

Anyone ever had a issue with guild operations in azur lane where at the beginning of the month u see a operation is up and u join and u end up fighting the boss but after u win the operation disappears and u get no reward. Then when guild launches next operation you only have 1/2 attempts left for the whole month?

[zealous stirrup]

well i just performed that, but since i've already used up those attempts for the day while playing on my phone waiting for the 2+ gb of file to complete, we'll have to see tomorrow how that goes

[forest crag]

iv just got a new phone and i cant use my old account even tho i have linked it.

[brave crow]

same

[forest crag]

im with there support rn through email

[sinful yoke]

check pins for a detailed step by step on how to login to a linked account

[forest crag]

it wants me to link again, in the same words as on my email send a email so it can send a verification code

[sinful yoke]

listed in the same message

How Yostar Accounts Work:

• Input the email you want to bind your account with/login with
• Press "Generate" to send a code to your email
• Input the code that was sent to your email
• Now your account is bound to YAS/You have logged in

[forest crag]

iv done that on my crome book laptop, i have a new phone and im trying to use my account on my phone now

[sinful yoke]

login with your yostar account at the title screen on the left side of the screen

[forest crag]

when i click the yostar button it wants my email to send a verification code

[sinful yoke]

yes do that

[forest crag]

but im all ready verified with this email

[sinful yoke]

yes so to get your data please input the new code

it is a one time one use code

[forest crag]

ok im good thx for the support now i can get sleep and go to work in 4-3 hours

[sinful yoke]

[near bough]

Hello, I reinstalled the game and forgot to generate the account recovery code, can you help me restore my account?

[valid carbon]

/checkbind 340100228

@sinful yoke sorry for the ping but can u write "/checkbind 340100228", i read that only few people can use it

[sinful yoke]

/checkbind 340100228

[carmine hedge]

Bridal Z23

Bind Status

Twitter

:no:

Facebook

:no:

YoStar Account System

:no:

Aug 2, 2021, 7:36 PM

[sinful yoke]

@valid carbon

[valid carbon]

tyty

[valid briar]

logged in for the first time in forever to find large amount of ships missing restarted several times still not there

[lean cliff]

what is the working time for email customer support team? I'm trying to unbind yostar account but it's been a day and I haven't got any reply back.

[sinful yoke]

they take 1-3 business days to respond

[runic badge]

About how long does it take to get the packs you buy from akashi’s shop? I bought the “new commanders support pack iv” about 8 hours ago, it billed me and I haven’t gotten anything yet.

[alpine lava]

when i try to sign in with my bound account on twitter it does this

ah nvm i fixed it

[buoyant moss]

Why is my loading screen stuck at 98.23%?

[sharp shale]

check pins

[frail sable]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[weak depot]

Hi i have a question i would like to know if its possible to transfer an azur lane account from one to another divice like different phones and things like that

[sharp shale]

yes, bind your account and you can log in to your account from a difference device

#tech-support message guide on binding your account

[echo vapor]

Hi i just baught the blu ray for the animation limited edition and it was brand new but when i tried to redeem the codes for volume 1 and 2 it said they where expired and i live in norway could i get some help with that i can provide proof for the purchase

[sharp shale]

you can no longer redeem it after the 19th of may

[echo vapor]

Yea i saw that when i got the item today

How could i know when it was un opened when i got it

And it is not something i can just go out to the store to buy

So is there any way to get the skins still

[neat egret]

Always stucked at this percentage

After I update the game via play store

[tough cipher]

Ahh, can anyone help me? I think i overwrite my linked account by binding it at the start of the menu.... Is there anyway to recover it?

[tough cipher]

.

The issue is solved i guess, but still its confusing with the new UI, can anyone tell me how to linked account? I search it in setting, but i cant find it anywhere

[tropic arch]

How long is this down time?

[sharp shale]

I'd assume it's the usual ~8 hours

[prisma hamlet]

wait the maintenance is today ?

[frank bay]

No it’s tomorrow for some reason everyone forgot how to count though

[prisma hamlet]

you had me check the announcement again

[frank bay]

It’s always on Thursday generally

[neat egret]

Ah yes, still stucked even with vpn

It happens after I update the game on playstore

[neat egret]

Ah yes

I played it on my pc

With the same mobile data

And just doing fine.

When the update is a downgrade

Maybe the next mt will fix this

[cobalt ridge]

Just follow the steps in the top 2 pins in this channel

[storm jewel]

At least it’s not just my game doing it. Is anyone else’s also not showing some ships?

[cobalt ridge]

Did you repair assets?

[carmine hedge]

Lol I remember on my PC the entire screen was white during battle. I could only see the bullets

So try repairing assets and rebooting game maybe

The last thing you could do is reinstall game

[neat egret]

This?

[sharp shale]

yes

[sinful yoke]

yes

[neat egret]

Lemme try

[sinful yoke]

they are the 2 top pins afterall

[neat egret]

[neat egret]

Bruh

The repair assets is 468MB

SO IT WAS A MISTAKE TO UPDATE THE APP FROM PLAYSTORE

It was 605MB update lol

[silk dragon]

Are there anyway to remove your Yostar bind account ?

I accidentally created a new one and log in by it and need to log in my main account

[sinful yoke]

contat customer support and they can remove it for you

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sudden shadow]

i cant get into the game its stuck on retrieving latest version.Ive tried to reinstall but its still stuck

[faint echo]

I have the same issue, mixed with the pop-up saying that there is a new update that has to be manually downloaded, but when i open GP, there is nothing to download

[still crag]

I have the same problem, plus i can't update from the store

[sudden shadow]

same

[frank bay]

That's because it hasn't been published to the store yet.

[still crag]

Probably we have to wait

[brave knot]

same

[compact relic]

bluestack 5 i cant updaten but on my smartphone i can update why?

[carmine hedge]

So I'm not the only one who is having issues try to load game Sat's update manually sends to the play store nothing there

[lyric glen]

same here

[sharp shale]

stay tuned

[carmine hedge]

Unfortunately

AZ needz to hurry up we need a wifu fix lol

[severe vale]

REEEE CANT UPDATE GAME ON APP STORE EVEN THO IT SAYS I NEED TO REEEE

[carmine hedge]

Yep it sucks jellyfish

[sharp shale]

update should be up in about 4 more hours

[midnight lark]

and then is the moment wenn the next maintenance beginns 😄

[carmine hedge]

Usually it says down for matance but not this time

[severe vale]

Big secret chungus sus update

[carmine hedge]

Big secret they starting to suck seirously it's kool with the events (some) but actually the ships we got needs a buff and we need royal navy submarines I not got 1

[sharp shale]

other discussions should go to #al-general or #off-topic
see #game-news for patch notes

[carmine hedge]

Are you a dev or an AZ dev

[sinful yoke]

there are no devs in this discord

[carmine hedge]

So no one actually runs this AZ discard

[sinful yoke]

this is #tech-support do you have a technical issue you need help with?

[carmine hedge]

Ye I want that update lol

[sinful yoke]

you'll have to wait

[carmine hedge]

Mine does update

I cant update my game on iphone store

It said to manually update the game, sends me to the app store and then i cant update it

I see other people have the same problem

I lost my account, how can I Get back ..??

[cursive shale]

where's the update?

[carmine hedge]

Ahhh , me too . I can't Login on the game

[cursive shale]

[rough cipher]

Is this a glitch or something, I have over 2gb of free storage but it still says that I don’t have enough storage to update the game?

[carmine hedge]

But, My priority is Get back my Account. Ilost my Account

[cursive shale]

did you bind your acc?

[rough cipher]

If u didn’t bind your account then it’s gone forever

[sinful yoke]

@rough cipher please dont say that as its not true, theres no need to fear monger

[rough cipher]

Oh sry my bad

[carmine hedge]

I'm forget for bind my account

But i have Data
Number ID Game
Lv Account

I think it's enough to restore my lost account. I forget ! did i ever link my account or not

[merry bough]

anyone have update problem?

i didnt download from play store but in tap tap(where i download) there is no update it says

[cursive shale]

I hope you can retrieve your acc

[cursive shale]

mine has the same problem

[carmine hedge]

Thank you Very Much.

[brazen bronze]

Clear the cache

[carmine hedge]

In the bug-reports I described how I solved this problem

[cursive shale]

thx I'll read it now

[carmine hedge]

After finally returning to the game, I need to get my account back that I know was linked to my Facebook Account, but for some odd reason is wasn't, so how am I supposed to get my account back now?

Can someone help me?

[wise granite]

1.75 gb update after 665 mb update? Really?

I didnt do the 1st not mandatory update back then (the 665 mb one)

[lyric lodge]

Probably didn't install the previous non-mandatory one there. The newest app version isn't out yet. Just wait, 2 more hours on maintensance.

[wise granite]

Hmm... so i have to do both 600+1.7, right?

[compact relic]

thx i can now pachting

[compact relic]

Mobius¹ help me

[leaden surge]

it downloaded the whole game again for me

[devout tide]

Clear Cache

Re-download

But, It would preferable to wait instead

[frank bay]

It’ll prompt you to redownload the entire game once you open it anyway, I had to download 2.1GB of assets after the App Store update

[cursive shale]

did you use the right fb acc that was connected to your acc?

[carmine hedge]

yes, I have only used one facebook account since I joined facebook

[craggy meadow]

bruh its gone

reduced to atoms

nowhere to be found

where azur lane

[outer herald]

It's still there

[carmine hedge]

somehow this update made the ingame update speed worst

im only 100kbps download speed ingame update

but in store its max around 2mpbs

[celest hare]

uh... i opened the game and it tells me an update needs to be manually downloaded, but when i open play store there's no option to update it

restarted my phone, tried multiple times, still nothing

any ideas?

[queen cedar]

Try to wait until the maintenance is over

Or delete and download again

[celest hare]

interesting

about how long should it take?

[queen cedar]

I deleted my game, it worked

[celest hare]

i'd rather... not lol

[carmine hedge]

its the same delete or not delete

you need to download it first in the store

then update ingame

[celest hare]

mhm i'll just wait anyways

[brazen bronze]

Clear playstore cache

[pearl heart]

you gotta reset your phone

did the same and it worked

also why are the servers down

[candid jolt]

my download speed on mobile is under 1mb with a 100mbps connection

it took 4 hours to download 2 gb's

[rotund iris]

i'm at 20kb/s and 2% of the update after 3 hours

[lyric lodge]

Got the 1.75Gb update, 2.1GB ingame dl... now it's stuck on "checking for updates". Server side issue? Edit: It was, got 40mb patch now

[compact ledge]

Took me less than 5 minutes to download on Nox, but my phone is still on 200 MB downloaded.

[azure wave]

same

[candid jolt]

phones be like

[quick bolt]

Getting another maintenance?

[timid yew]

Just wanna ask something. So, I got a prompt to download the 1.6 GB update. And after I got to 200ish MB, it prompted a message to download a 1.4 GB update. Did anyone else have this issue and should I clear all data to try and fully download again?

[quick bolt]

Game logged me out and now I'm getting a new maintenance notice

[west crest]

Why can't I download the update on my phone? But I can on BlueStacks. It just says checking for updates.

[brazen bronze]

20kb/s go brrrrr

[merry bough]

when they gonna repair it?

[dusty kite]

so im getting is when i try to log in

then continue

then continue

back to this

is this the same issue everybody else have ?

[merry bough]

game have issue rn it happens to everyone aik

[rough cipher]

How much does the update require? I have over 2 gb free space and it still shows “not enough storage space”

[dusty kite]

well i don't really blame them was just asking

[merry bough]

i saw 5

[dusty kite]

well i play on an emulator so space is no real problems

[merry bough]

but when i redownload i saw it was still 5

[rough cipher]

5gb ? 👀

[merry bough]

nah 2,4

it was something else

[rough cipher]

Ohhh

[dusty kite]

guys if this is an issue that is known to all then w8 2-4 hours will probably be solved by then

[merry bough]

i am looking forward to because

downloading assest with 20kbs is real torture

[dusty kite]

i dont know this torture u speak of i have 30mb/s

[merry bough]

i have 10 but

game keeps downloading things with under 100kb

tried with mobile data it is not my issue but games

[dusty kite]

try an emulator like me

phone's take time

[merry bough]

ik but

country resteict sht is annoyer than phone 😕

[brazen snow]

Can this game be transferred to sd card?

[dusty kite]

go to the city when u need the update -> go home when its done

[rare totem]

I have a similar issue as you.

[dusty kite]

@rare totemis the same as mine i updated it on google play and now i have what the picture show

[rare totem]

//I haven't read the thread above apologies