tech-support

[minor ginkgo]

been restart, use vpn, clear cache but still can't

update: still can't

[low niche]

i finally got my account back after a failed reinstall and bind code scare, but is there a known solution to the infinite loading screen after switching away and back to the app? that's why i tried to reinstall in the first place, but the problem remains

[agile crag]

Hi tech support i can't restore my previous account after I uninstalled the game

As I remember I bind my account to my twtr

When I am gonna play it from beginning again, I can't use same name from my previous account

Is there anyway to restore previous data?

It make me sad to lose all my wife

[minor ginkgo]

login to twitter then

[agile crag]

I just log in and it didn't restore

When I am gonna start it again with same name of my previous account it said the name already taken

[minor ginkgo]

you can't use a name when it's taken

name is like one of the kind

[agile crag]

I mean the old account still there but I can't access it

[random wraith]

From JP patch notes for the current event, translated with google translate:

"Bug fixes:
If the submarine fleet has two offnyas with "invading like fire", the surface fleet will also have the "invading like fire" ability applied during battle."

So what exactly is this supposed to be? Is this implemented in EN too?

I'm interested because both of my sub cats have Flame's Aggression, which I assume this part is talking about

[sharp shale]

yes, this means if your summon a submarine fleet whose's fleet has meowfficers with mountain/flames, the buff also applies to the surface fleet

[random wraith]

so you have to summon them, ok thanks

[sinful yoke]

check pins for how to login

[untold hornet]

Is this a visual bug? Just happened on stage 2-1 of event

Restarting the game fixed it but was wondering if anyone had same issue abs why it happened

[agile crag]

Where is the pins?

[agile crag]

Done that but still new game

[sinful yoke]

you also read the portion about servers?

[agile crag]

Yes

I can't use my old name on same server...

And lost my wives

[sinful yoke]

it sounds like you did not have a bind/logged in improperly

do you have your UID?

[agile crag]

I forgot the UID

In game name :deera
Level 70

I was play on aurora server

Can you help me?

[pliant whale]

Ghosties have attacked my waifus, is this the Bermuda Triangle?

[true ocean]

it's just me or the game more buggy after the last MT yesterday?

[flat elbow]

why does the game keeps downloading the 2gb update everytime I open it, is it the game itself or is it my phone?

[edgy elm]

any1 feel lagging ?

[quartz tangle]

Im experiencing infinite manju load alot

And my internet is perfectly fine

[edgy elm]

same

[unreal bridge]

same

[peak gust]

same

[daring quartz]

same

[hoary moss]

Same

[amber axle]

Im unable to play azurlane

I can download it but it would get to the press start screen then just reload the app again then repeats

[wraith stratus]

How to optimize game in emulator

bluestacks

[sharp shale]

turn on virtualizaiton if possible
allocate more memory to the emulator

bluestacks is very resource demanding compared to other emulators, so if it's running too slow for you, I'd recommend using something else like mumu or ldplayer

[carmine hedge]

hello! May I ask a question?

My friend's account was deleted by the system for some reason... Is it possible to recover it? He bind his account with Facebook, but he isn't able to recover it for some reason...

[carmine hedge]

How do I uninstall voices?

I need more free space

[lyric lodge]

You need to reinstall the entire game for that

[carmine hedge]

Ah fuck

I'm done for

[lime viper]

Buy new phone

Yw

Ohh wait this actually techsupport lmao

Just clear storage

[modern thicket]

Um hello my name is Eli and well I tried logging in with my Twitter account but it says it got suspended and I was just wondering is there anyway I can still get in? I think my user name in Azur Lane is EliPro.

And I'm sorry if this is the wrong thread, I was a tad bit unsure.

[sinful yoke]

either recover your twitter account or contact customer support for account recovery and be sure to tell them you lost access to the one and only bind on it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[modern thicket]

Oh ok thank you sorry again and thank you

[carmine hedge]

How to unbind a twitter account?

[sinful yoke]

you unbind in settings

[carmine hedge]

I see, thanks.

[rain wigeon]

hello can bind my account in twitter if its binded in facebook

[rain wigeon]

umm i undbinded my account and logout but cant log in on facebook anymore

help

how can i recover

[rain wigeon]

i tried doing this

[trim zodiac]

the game crushes sometimes in battles and in op siren. how can i avoid it?

[mossy crane]

I hava a problem. i got a new phone (but the same Google account) but i dont find me acc in the game... know someone what i can do

[sinful yoke]

did you login to your bind?

[pastel escarp]

I bought the $20 worth of gems and I didn't get them, I know for a fact that I bought it though

[drowsy depot]

Wow, loged in this morning to see this on Siren Ops....what happened to my fleets....

[mossy crane]

How long i need to wait, that the support texting back on facebook o:?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sturdy rapids]

If I try to bind my Twitter account this happens, how can I resolve it?

[sharp shale]

by chance is your twitter account restricted? @sturdy rapids

some (not confirmed to work) fixes are
-update your twitter profile
-clear cached data on your azur lane app
-sign in and out from twitter.com

[candid cedar]

I logged in today and am missing like 50 ships

[sturdy rapids]

Nope

[sturdy rapids]

Tried all three

No one them worked

[cedar estuary]

how can i unbind a deleted twitter account?

[hazy pier]

so am i still unable to bind acc to a new email?

[muted halo]

Would I be able to receive a refund on gems? I accidentally purchased a second story. I didn’t read that it would cost 500 gems and clicked confirm...

[sharp shale]

nope

[muted halo]

Damn

I’m sick

[sharp shale]

I mean 2F in dorm is a good buy

[muted halo]

I guess, Better than accidentally buying quick finishers

[zenith star]

the counter for this event says 14140 collected so far, I bought out the rainbow blueprints and should have 4140, but the event shop says I have 1140, is this a bug?

[sharp shale]

weird, are you sure you had 14140 currency before buying the DR prints?

[zenith star]

this is the counter rn

o wait

nvm i bought gold bp too

my bad

[twin python]

hi

i need help

i lost my account

[sharp shale]

did you bind your account?

[twin python]

nope i dont use social

[sharp shale]

ah okay, by chance do you have your UID, along with your commander name, server, and commander level? also any additional info that only the player would have

oh and you can keep this to yourself :p

/support contact customer support and they should get back to you within 3 business days, so around 4-5 days

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[twin python]

ok my name sergente gatto, server amachi, level +62

sorry for the bluestack sreen

[sharp shale]

that's fine, email [e-mail] providing those details and they should get back to you soon, avoid spamming them if they don't reply immediately

[twin python]

oh ok thx

[twin python]

thx

[lapis silo]

I was trying to redeem gift codes and this appeared does it mean it is expired or something

[plucky widget]

I have a question

Is it safe to use Screen Recorder apps (default one provided by your device) with AL?

Since some people got banned in AK for using recorders, this made me wonder

[signal grove]

So my friend tried to update the game after a long time break and this happened

error id 7201 -7203

[charred lynx]

Good evening. Can i still login to my account even when my Facebook account is disabled for review?

[lyric lodge]

Try the topmost pinned comment

[severe apex]

Hi

I need help with my account. A few days ago I sent an email reporting that a stranger was entering without using the accounts that I have associated with AL. For security reasons they frozen the account and asked me for information, after 3 days they told me that it was already solved and that they could play on the account. but it is still frozen and they have not answered me again through the mail. Someone here can help me or should I keep waiting.

[sinful yoke]

keep waiting, like normal people they only work mon-fri and wont respond to emails on weekends

[frigid cloak]

ne

the game wont let me modernize ajax

what

what even

[severe apex]

you're right, we all have a personal life after all.

[shut walrus]

have you tried restarting the game

[somber pawn]

The number of the magetamas is different in the shop vs map, I’m not sure why tho

[cobalt ridge]

Scroll down in the shop, there's most likely something you bought

[somber pawn]

no I haven’t bought anything actually

I’ve just been trying to buy noshiro

but why would it bug out?

[cobalt ridge]

That's why I told you to scroll down, I'm not inclined to believe that without ss^^
Probably it's a server desync and fixes itself with a restart of the game though if you rly didn't buy anything

[astral stratus]

Auto function is not working in Operation Siren, it says system error invalid input.

[smoky pulsar]

Im getting an error -1 whenever I try to launch the game on my phone

Unknown Error:-1

I should mention clearing cache did not work

[astral stratus]

Nevermind, its working now

[hot vale]

I don't think I've exceeded any specialised core limit since I only have 837

[cobalt ridge]

You hit the 4k/month cap

[hot vale]

I see

[crude cove]

I did not know that the maximum was 4k per month, I got the same message, now I understand why it does not rise from 2910

[bleak plover]

Hey guys does anyone knows when they are going to do a rerun for hyberdminsion event ?

[crude cove]

Hopefully again

[river raft]

the special touch and rub function are not working for me since one of the recent updates anymore

neither on my phone or the pc emulator

did they add some special option I need to activate?

[cobalt ridge]

They're generally not working on "dynamic" skins

[jovial gazelle]

is noshiro a better mob tank than neptune

[cobalt ridge]

#gameplay-help Also yes

[sharp shale]

better in a full vanguard

[jovial gazelle]

oops mb, thank ye

[gaunt heath]

is this a bug? I have 23340 or something and I swear I had 26k before

[lyric lodge]

4k monhtly limit. Yes, it's been there from the get-go. No, NOTHING (bar the 2k from the bulin one-shot) is excluded from this cap.

[tiny lotus]

Same

I only have 1k banked

[lyric lodge]

4k monhtly limit. Yes, it's been there from the get-go. No, NOTHING (bar the 2k from the bulin one-shot) is excluded from this cap.

[coarse root]

I do not see the text of having maximized it and I can not improve the skill

[lime pelican]

I tried to claim it but didn't received it

Since when is there a limit to those! WTF???

[hollow elbow]

Checked the settings and didn't find anything about this warning, is there a way to disable this warning?

Imo this warning serves no purpose, and aren't there other important issues the team could work on?

[unborn ember]

the limit(4k per month) is there since they are added(shinano event). the notification however is new

[lime pelican]

Oh, kinda weird to put a limit on those. Thanks for telling me!

[fast raven]

hey guys. I just got a macbook with m1 chip. I was wondering is it possiable for me to run azur lane on mac
or will they support M1 chip

[sharp shale]

there should be emulators for mac users

[craggy hawk]

Okay, this is strange

A few times now, I've noticed that the "Hard Mode" and or "Daily Challenge" daily quests will be unfulfilled, even if I've capped out the day's attempts at either/both

[sharp shale]

missions reset like 2 minutes ago

[craggy hawk]

I know

I was talking about yesterday's

I checked them maybe an hour before the daily reset, and thought "that's odd"

[lyric lodge]

FdG has no fate sim (yet)

[frank bay]

It's in the App Store on your Mac, just search "Azur Lane"

[frank bay]

M1 Macs run Azur Lane natively, they don't need an emulator

[inner silo]

help???

how do I hide this

can't press the side button things

ok I just reloaded it

[sturdy rapids]

Help

[torn schooner]

Y my SP did not reset today?

[dense sigil]

Is it normal for a bind account to show the tutorial page

I played azur lane last year and redownloaded it

[hollow elbow]

Did you log in and choose the server your account was made?

[crystal nexus]

I keep getting disconnected while playing and the game told me that my account got logged in another device, after that i reconnected again and it took me back to the login screen, lucky me that i can still login my account, but i made sure that i haven't gave anyone access to my account, and im using Yostar account aka login through email. Can anyone helo me about this? This happened for a few days now.

[fast raven]

Thanks. But I have tried search it in App Store using my Mac. It doesn’t show up. Girl’s frontline does tho.

[flint vector]

So I tried linking my account so I could play on another phone aswell, on the first page where you simply click anywhere to login I clicked on the little black box that says "yostar" and bound my email, then it just sent me to the first mission against Eugen and Bismarck.
Is there any way to reverse this?
I think I may have done the account linking with another account before, am I out of luck here?

[cobalt ridge]

Is that how you tried linking your account or how you tried logging into your linked account?

[flint vector]

Linking my account

It was probably stupid, I know

[cobalt ridge]

Welp yeah that's how you log in to a linked account, now you gotta try and retrieve your unlinked acc

[flint vector]

How can I do that?

[cobalt ridge]

Did you ever buy gems? I'm not sure if staff here can help you, but I guess contacting yostar support can't hurt

[sinful yoke]

they can help

[flint vector]

No I haven't yet, what's the best way to contact them?

[sinful yoke]

what you did was overwrite your save, just let them know

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[flint vector]

Thanks a lot!

[royal wraith]

hey so i need help in-game i've forgotten my secondary passcode and i dont know how to reset it

[torn dew]

umme hello i here to ask somthing

i can't login to my game and the page keep saying network error or sometime login error. do anyone know what happen and how to fix it? thank you in advance

[steep kettle]

Hi. Just noticed there's an update on the play store. Do I need to download it?

[sharp shale]

not mandatory, and you only need to update it if you're having issues loading the game

[late beacon]

I cannot log back into my account on my new device

Even though it is bound to Twitter

[steep kettle]

@sharp shale OK. Thanks

[bronze gorge]

nvm

[inner silo]

where are loading screens stored?

in your phone storage

[late beacon]

Is this still active I really need help

[turbid pine]

Your computer has virus

[sinful yoke]

check pins for how to login correctly @late beacon

[late beacon]

I've done this already I'm constantly sent to the tut.

And I'm terrified to delete the one off my old phone since it does log me into the Twitter account but as a completely new commander.

[sinful yoke]

you also followed the part about servers?

[sick peak]

I've seen to lost notifications from game once again. Anyone else?

[hallow patio]

Hi, I haven't played the game for a long time, and now I can't enter my account, how can I access it? there is a history of donations and the number of days of absence from the game. I don’t have a twitter or facebook.

[torn dew]

hello i'm already update the game but still unable to login

[nocturne rune]

my kazagumo is still bugged ;n;

[outer herald]

Have you tried taping the lvl>1 button if you're trying to lb her

@nocturne rune

[nocturne rune]

i just showed u i tapped everything

[outer herald]

Is the one unlocked as your secretary or on a commission then

Usually if they are either a secretary, or on comms they can't be selected along with if they are learning skills too, as well as the classroom, but I'm not completely sure about the dorm though

[nocturne rune]

come to think of it i did put one in dorms

[outer herald]

Check to make sure that she's not in the dorms and that might fix it

[nocturne rune]

oke tyty

[cyan tapir]

What would happen if I play my account on PC and my Phone on the same time ?

[sinful yoke]

you will be disconnected from one device as you cant run 2 at the same time, but you can have your account on both devices

[cyan tapir]

oh okay thanks

[silver niche]

hey i think i might have discovered a bug in operation siren

can someone assist me?

[cobalt ridge]

It would help if you were more specific

[silver niche]

right

i started out with 2 siren strongholds after reset

i went and clear an unexplored zone beneath the siren stronghold

and when i finished clearing it, the siren stronghold disappeared

can someone confirm if you start out with 2 siren strongholds? cause i only have one left after i cleared the unexplored zone beneath it (i think)

[cobalt ridge]

Everyone starts with 2 after reset

And if you now go to a different zone (a port for example) and tap that zone where the stronghold was and tap the 4 squares in the bottom left of the pop up, stronghold is not an option?

[silver niche]

stronghold is not an option indeed

the red spiral thing disappeared as well

[cobalt ridge]

Huh anyway this belongs more to #bug-reports...might as well try to report it with Belfast, but some ss as proof would ofc be nice

[silver niche]

right, i will get someone on there to assist me

thank you thorin

[deft escarp]

I bought some gems around an hour ago and it’s not showing up on my account. How can I fix this?

[dusky fossil]

hi, my friend accidentally trip on router power and i lost connection in middle fight of helping other player HelMETA summon.. is there a way to see if i got my data sync for that battle?

[lyric lodge]

You wouldn't have gotten points

[earnest path]

Has anyone else noticed an inability to see friends’ Helena meta requests? I could see them just fine for ark royal but ever since Helena started, I can’t. Tried dropping and re-adding friends too

[sick cloak]

So I'm able to log into both my avrora and lexington account at the same time that is binded on one account. is this allowed? or should i stop doing this

they're logged into each server on two separate device

reason why im asking is because I want to start a new account on a different server where my mates are in. so we could start a guild while managing my main account at the same time

if this isn't allowed. i'll just create a new yostar account to bind to my lexington account

wait is multi-accounting even allowed??

[frigid cloak]

A

[sinful yoke]

yes but as long as you dont make a separate account from the bind, it has to be within a single bind’s account

[slate rover]

Hello, I'm having some issues with my game. I'm farming the D1 map on the event and whenever i reach the boss, i can't get to actually battle that node because the game gets stuck on 98% loading. I've tried to use the repair assets on the login screen, but it didn't fix the issue. The other fights are loading just well, it's just the boss node that doesn't load

[little basin]

two top most pinned messages here pls

[slate rover]

ok, looking into it, thanks

[deft escarp]

I purchased the $39.99 gem pack yesterday but still haven’t received the gems

[sinful yoke]

contact customer support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fringe jay]

wa

[worldly maple]

Can i still get my acc back

[queen marlin]

is there a way to recover account, reset my phone anc now cant get find it

[warped heath]

how to get the uid ?

https://cdn.discordapp.com/attachments/857896458475929620/860430325117485066/Screenshot_2021-07-02-13-32-13-548_com.YoStarEN.AzurLane.jpg

[warped heath]

i logged in with my new twitter account

[fair stone]

How do i fix this?

[lyric lodge]

Click hide in the top left

[fair stone]

there is an hide button? I'm too dumb

[sage salmon]

so uh... dunno if it's the best to post this here but... I'm a member of a guild and the leader has been away for over 10 days... I'm at officer level, I can't promote anyone to the same level that I am obviously and I'm the only one left doing stuff in it, is there a way that I could get leader status perhaps?

I dunno if the leader is ever coming back and I'm the only one left that can assign guild missions now

[quick condor]

Hello

[feral knot]

@warped heath
I apologize for the ping, but a lot of help is needed.
My friend cannot log in to their twitter account which is binded to their azur lane. And no they dont have any other account binded. The thing is that it doesnt work for them, but when I tried log in with their account it worked. So is it a device specific issue or is it a regional related issue.

[leaden surge]

perhaps if you can link him a yostar account @feral knot

or email

[south hollow]

Hey all I switched from Samsung to iPhone and lost my account somehow even tho it was binded I have my account name and ID and even a picture of my account info

[sinful yoke]

did you login to your bind?

[south hollow]

Yes I’ve logged in and it just starts me from the beginning tutorial

[sage salmon]

anyone?

[sage salmon]

iirc even if the account is tied to yostar you can't use an android account on iOS or vice versa

count that as a shitty DRM... blame apple and google for not cooperating

safe to say... download an android emulator on PC and bind your account, see if it works

if it pulls your account then well... it's just as I said

[south hollow]

Yea that’s actually how I lost it but to be honest I started the game on apple and transfered just fine to android but the change back sent multiple games my music and books into the shadowrealm lmao

[sage salmon]

think it's because of the cloud syncing

it probably uses google/apple servers depending on platform

since they aren't compatible it won't work

[sage salmon]

hmm weird

I know some android games don't pull your data to iOS because they use google services to cloud save

[south hollow]

Thankfully I got in touch with the dev team and they are working on it and are trying to see if they can force bind it to a new account

[sage salmon]

same with iOS games as they'd use whatever apple uses for cloud 😅

[south hollow]

Yea I don’t understand why they can’t use the same platform to switch

[sage salmon]

I'll most likely have to speak to a dev about my guild situation

don't yostar have an e-mail for contact? I forgot about that

[south hollow]

Yea they do I got into contact with them about an hour ago

[carmine hedge]

That's cool, the indicator lights up red, so you need to pay attention to the empty slots.

[gaunt heath]

idk

[south hollow]

Dev team is seriously awesome they managed to get my account back

So happy right now lol

[humble light]

Hey guys, I'm trying to get back into the game but when I logged in, it looks as if my original account was deleted. do you know how to get it back? It was bound to the yostar account

[heady ridge]

Just installed blue stacks so I can play AL on my computer
How do I sign into my account

[sharp shale]

@heady ridge bind your account to twitter, yostar, or facebook etc. on your mobile device or whatever you were using before, then log in from the title screen on your computer/emulator

[heady ridge]

I already did the binding
But how do I log on on the title screen? I get no prompt to do so

[sharp shale]

when you launch the app, on the left side of the screen there should be a button you can sign in

[heady ridge]

No
Just a Twitter, yostar and Facebook buttons

[sharp shale]

... yea click on that

[heady ridge]

Ok

Always thought those just led to the sites

[heady ridge]

Ok, I changed it to the server my cell is on, so why am I being put through the tutorial again

My cell is connected to sakura server, but my computer was initially connected to the Washington server

[sharp shale]

huh, are you sure you selected the right server

[heady ridge]

Yeah, lemme recheck my phone to be sure

Ok, what I meant to say was Amagi, not sakura

Going to try the whole login yostar code again, this time with the Amagi server selected

@sharp shale you think that will work?

[sharp shale]

that's not how it works, but yes please try signing in again

if it still doesn't work, I'd try binding your account again

[heady ridge]

Damn it

Ok so, it seems I did not bind to yostar, but I did bind to Twitter and Facebook

I cant bind to yostar, says the UI is already in use

Can I use those two to access my account or do I need another email

[sharp shale]

yes you can use those 2

[heady ridge]

Sweet
Here's to hoping

Finally
It works

Do I need to use a different email to bind to yostar or is there a way to delete my old account

[sharp shale]

to delete a bind, you'll have to contact customer support to remove it on your behalf

[heady ridge]

Translation
It will be easier to use my backup email

[sharp shale]

hahha

it's not as tedious as you think

[heady ridge]

After all the customer support iv suffered over the years..forgive me if I press x to doubt

But thanks for the help compadre

[lyric lodge]

The indicator is for the missions.

[marble kiln]

how do i fix this

it keeps loading

[carmine hedge]

The hint was that this indicator performs its function in vain. Because all the missions are completed, the endless accumulation of bottles amuses me..

[ornate dune]

I tried all ways, repair assets dont find anything bad, uninstalled the game and reinstalled but im not able to open operation siren

[carmine hedge]

/techsupport

Guys
Any way to contact costumer support?

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[desert wagon]

Getting stuck on loading for the event re-run at 99.19%

[sick cloak]

i see. it is on the same bind so i'm not breaking any tos then. thank you for the reply!

[carmine hedge]

How do you delete your account from a server?

[vivid flax]

Getting stuck on loading for the event re-run at 99.19%

what is the answer on this?

[lyric lodge]

Topmost pinned comment

[tough sluice]

Sorry for bothering you guys, but I deleted azur lane from my phone (I have it linked to my facebook) how can I retrieve all my data ships and the like T.T

[stray fulcrum]

Hello, I'm looking to get in contact with a staff member to help figure out my yostar account binding issue and to move my account from my old phone to my new phone!

[outer herald]

Did you bind your account in game on your old phone?

[carmine hedge]

Redownload the app and sign in with your Facebook account from the loading screen

[tough sluice]

❤️

Doing it now 🙂

[stray fulcrum]

I binded my account to my new phone, only then did i learn that my old accoutn did not bind, and now I'm stuck as im afraid that my old phone if i bind it may replace my old account from my phone with nothing because i made a new account on the lexington server on my new phone

My old account is on washington btw

[outer herald]

You're supposed to bind your account in game first before you can transfer it over to a new phone or so

[stray fulcrum]

Thats what i thought i did, but apparently not

How would i unbind it from the new account so i can bind it to the new one?

[tough sluice]

I'm Back bby, you have my eternal gratitude from me and my main fleet! 😄 ❤️

[stray fulcrum]

So i can bind it To the old one.*

[carmine hedge]

Glad it worked

[outer herald]

On you old phone, as long as you can bind it to either of these 3 you can transfer your data to your new phone

[stray fulcrum]

Ok, so i should bind my old to my twitter

Uninstal on my new phone

Reinstal, then bind my twitter not yostar?

[outer herald]

You don't need to uninstall on your new phone

[stray fulcrum]

Oh, ok

[outer herald]

Just bind it in game on you old phone, and log in on the title screen on your new phone

[outer herald]

And make sure you do a search for your account after loving in on the title screen on your new phone too

[stray fulcrum]

Thanks alot this fixed it!

[shut belfry]

i was trying to bind my account to yostar so i could play on my phone aswell but now i cant login anymore and the game keeps starting new is there any way i can log back into an unbinded account? pls im crying

it would be amazing if someone could help me please

[sharp sage]

Im stuck on loading screen, already tried re installing, even tried a different emulator instance

[civic summit]

Not quite tech support but sort of related, does yostar have any issues with people playing on emulator? my phone is super old now and doesn't like playing this game

[sharp sage]

never had any problems

[sharp shale]

emulators are allowed, even the devs use emulators

[daring oxide]

I can't logout my 2nd FB account

[shut belfry]

if i play azur lane on my pc shouldnt i be able to play the same acc on mobile? if yes how do i do it ive been trying but it wont work

[sharp shale]

bind your account on mobile then log in to the binded account on the emulator/computer

make sure you also selected the correct server

[daring oxide]

I can't exit my old FB accout

[outer herald]

As long as you have bind your account in game then yes you can play it on any device by logging into your account on the title page. But you can only log into one device at a time mind you.

[outer herald]

If you're asking to switch your Facebook bind, then you're going to have to either bind with the Yostar account, or Twitter to unbind your old Facebook account with your new one.

[fresh dove]

Good Morning guys but i switched phone. ( i linked to my facebook and yostar account) i cant retrieve all my data. please help

im not sure i binded it on yostar account and bined to facebook account but when i download azurlane on new phone and select yostar account enter email and verification it attached to the new account please help... in dont know what to do

even though i binded it on yostart when i logged in it go to a new account.. tried with fb it attached to the new account. now im paniking. i hope someone can help me

[sharp shale]

did you select the right server

[fresh dove]

no characters on the server tried that. when i tapped it

when i bind to my fb account i went on tutorial

[fresh dove]

I guess ill wait for your response tried all trouble shooting. it always go on the tutorial mode. phone got wet and cant get to open so i cant remember my UID but last year i binded it on my old phone during a reformat. im not sure why this time is not working. ill wait for any responses. i can give you a receipt of my purchase to validate my account. thanks for helping me its been 15 hrs since i last accessed my account.

[sharp shale]

if you remember what server you were on, and your exact username, you can contact customer support to retrieve your account
any additional info, such as ships you have married, purchase history, commander level, or anything other info only the player would know would also help getting your account back

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[fresh dove]

thanks ill send an email.

[wise oracle]

so i was wondering, i have a group of friends all on Sandy server, but one of my friends is on Avrora, it it possible to get her acc transferred to Sandy server, cause she doesnt want to start over since she is over lvl 100

[sharp shale]

no, sorry you can't transfer accounts across servers

[wise oracle]

would yostar techs be able to if she emailed them?

[sinful yoke]

no

[wise oracle]

ah ok, was worth a shot lol

[fresh dove]

nevermind i just fixed my own issue. im not sure why when i bind to my yostar account it went on tutorial. that is when i panicked. thanks 15ice for insights

[main terrace]

Every time I enter battle loading screen is stuck on 98%, repaired assets twice and still not working

Anything else I can do?

[cobalt ridge]

Did you follow the instruction in the 2 topmost pins?

[halcyon juniper]

What should I do after repairing assets in order to clear up more storage space?

[main terrace]

Tried both

[main terrace]

Wait, what does the clear asset data do?

That just uninstall all game files?

[cobalt ridge]

Not all of them, just all the assets

[halcyon juniper]

Is it recommended to clear asset data after repairing assets???

[main terrace]

Ah okay, I’ll do that then

[cobalt ridge]

Only if you like to waste your internet by deleting and then instantly redownloading data
Or if repair assets didn't fix your issue

[halcyon juniper]

Ah alright thanks for responding

[dark pewter]

i cant seem to get pass the loading screen

is anyone having the same problem?

[wicked oyster]

When trying to get into the game it's saying that my account is frozen. Xaviertick787 on Washington

not sure if this is the right place, but I can't think of anywhere else to ask

[wispy sail]

Guys i need help

I bought 3 dock slots and AL is not giving me the slots

I wasted 300 gems

[sinful yoke]

did you buy depot slots instead?

[sharp shale]

you definitely bought depot slots

[distant silo]

My account has been frozen and I don't know why.

Was able to play as of yesterday just fine.

Server: Sandy
Username: Daragoth

Starting to panic a bit because of how much money and time I've invested into the game, only to now be randomly locked out from my account...

[distant silo]

Glad to know I am not the only one having this spontaneous problem.

[cobalt ridge]

#gameplay-help

[fluid dragon]

Oh sorry wrong channel

[sinful yoke]

this is not customer support, this is technical support @distant silo @wicked oyster

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

find CS above

[wicked oyster]

thanks

sorry about that

[distant silo]

Emailed. I hope that it was a glitch or error on their part and i get my account back. Some apolo gems would be nice too...

Here's to hoping i don't have to file a ton of bank disputes against Yostar...

[coarse root]

the loading screens in challenges and ashes stay at 90% and do not advance

[cobalt ridge]

Have you followed the steps in the topmost 2 pins?

[distant silo]

Think you could try something for me?
Try logging into any other server. Like Sandy or Amagi. Can you log into those?

Even though my Account is Frozen on Sandy I can still play on other servers. Is this the case for you?

[wicked oyster]

I assume it just freezes based on UID (like, ID per server)

just checked and yes, it works on other servers

[distant silo]

Okay. Hmm, well here's to hoping it's a glitch and that something froze three accounts (on accident) and you, I and Calocaloo didn't lose access to our accounts. All conveniently at the same time.

@dark pewter Are you getting the same error/issue as myself and Zelda Don?

[lime sluice]

Can anyone help me?

[mellow yarrow]

Any clue on how I'm supposed to contact them?

[sinful yoke]

you email them

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[slow spear]

Is it possible to refund gems if you spent some or no?

[sinful yoke]

it is not

[muted inlet]

Hello, I have 2 Surugas and can't limit break one of them because the other does not appear in the list of ships to be used as material, is this a known bug? Reloading the game didn't solve the problem and it doesn't appear to happen with other ships.

[sharp shale]

is your other suruga by chance is in guild ops, pvp, hard mode etc.?

[muted inlet]

Oooh, she was in the guild ops, thanks!

[distant silo]

You are the forth person now to report this issue. I am one of the other three.

Seems like Yostar is freezing peoples accounts wrongly now...

Swell...

[mellow yarrow]

@distant silo yeah I STILL havent gotten a reply to my email I sent them. Guess I'm screwed on my dailys

[distant silo]

Same here.

[winged plume]

Ha-ha ty manju for this

[dark pewter]

turns out it was something about my internet, switched to data and it was fine

our problems might be different

[split topaz]

anyone else cannot update azur lane

stuck n retreving latest version info

[sharp shale]

could you try changing networks?
i.e. mobile data or vpn

[split topaz]

sure will try

still does not work

[sharp shale]

hm weird

[split topaz]

i also cannot download any apps so ....

[sharp shale]

cannot retrieve latest version info is a client side issue, and the only known solution is to change connections

[split topaz]

rip should i restart my internet

[sharp shale]

please try that thank you

[split topaz]

also quick question is playing on blue stacks allowed for azur lane

[sharp shale]

yup

[split topaz]

i can delete and just redownload it right?

[sharp shale]

if you binded your account, yes

[split topaz]

for someone reason i cannot it say unable to install azur lane

[burnt gate]

Anyone stuck on a OS Battle in 99.40% forever?

[nimble atlas]

Any tips for this one?

[nimble atlas]

It's working now

[cobalt ridge]

Did you follow the steps in the two topmost pins yet?

[burnt gate]

yep :x but it didnt work

[wary yacht]

Can someone tell me why i cant login to my acc

[pure cypress]

Stuck on this loading when using my WiFi but it works after I switch to another Wifi,

[neat fox]

Hello. My account has been frozen and i wanted to ask how long it takes reply takes from the customer Support. Wrote the E-Mail 20h ago.

[sinful yoke]

1-3 business days

[nimble tartan]

Anyone receiving a Unknown error :1 message while trying to login?

[sharp shale]

unknown error -1 or unknown error 1

[nimble tartan]

Unknown error-1

[sharp shale]

relog into one of your binds on the left side of the title screen (most likely twitter)

[nimble tartan]

Thank you so much that worked.👍

[fallen peak]

can i change my server with the account I am using now ??

[sharp shale]

you can't transfer accounts across servers

[fallen peak]

thank you

[high radish]

I bound to the wrong facebook account how can i fix this

[carmine hedge]

i changed my phone and i put my account to Twitter. but know my account is gone where i put some money on. what can i do now?

[sharp shale]

@carmine hedge did you select the correct server in the log in screen?

[carmine hedge]

yes i did

[lusty ferry]

battle won’t start

[sharp shale]

check pins for solutions

[gaunt trout]

Hello, I can't leave the zone :c

[lyric lodge]

Click exit in the bottom right

[sharp shale]

I really want you to double check, but if you still can't find your account, but you remember your UID, server you were playing on, and your exact username, along with information only you will know (commander level, ships you have oathed, purchase history, etc.) you can contact customer support and they should be able to get your account back for you

[high radish]

need to recover my old account and cannot get any help through the in game help chat

[sinful yoke]

they take 1-3 business days to reply

[storm timber]

Did you bind your account to FB, Twitter or YoStar?

[ruby cloud]

I forgot my secondary password with my only hint is you idiot i cant find where to reset it either can i get some help? My acc is bounded to yostar (please @ me if you respond since im an impatient person and wont sit here for long srry)

[gaunt trout]

@lyric lodgethank you, I didn't know about that button because I never tried before, sorry , Im blind and thank you again.

[hot shadow]

Is it possible to move game data to SD card without rooting phone?

[sinful yoke]

it is not

[tardy epoch]

Ouch?

[sharp shale]

click hide, that's logmode

[tardy epoch]

No it's stuck in that loading screen

[sharp shale]

ohh

[tardy epoch]

aka just manjuus loading

[sharp shale]

could you try switching to mobile data/use a vpn

[tardy epoch]

Okay one second

still the same

I tried restarting the app too didn't work

[sharp shale]

hm

[tardy epoch]

It's the second time this happened

first time it resolved itself

after restarting this time it didn't

[sharp shale]

did you already try using a vpn

[tardy epoch]

Yes

I tried both mobile data and vpn

(One by one)

[sharp shale]

switching networks is the only known fix i believe, but could you try clearing the azur lane app's cached data?

[tardy epoch]

Cleared it now time to try restarting

It worked

Thank you

[sharp shale]

adding that to the list, ty to you too

[exotic bobcat]

Getting stuck on 99.34% on battle loadinf screen

After the update

[vast quartz]

please try the solution in this channel pin, it should fix it

[exotic bobcat]

I do hope it works since I really don't want to reinstall again

[uneven goblet]

purple pixels floating by on screen instead of cherry blossoms?

[vast quartz]

this should be related to your monitor/device

[uneven goblet]

i restarted bluestacks and it's gone so

[vast quartz]

good to hear it is fixed

[exotic bobcat]

After repairing assets it said no exception

Imma try doing battle again

to see if the problem fixed itseld

It fixed itself

[vast quartz]

[muted atlas]

when i go to focus PR4 research

[vast quartz]

please restart the game, it should fix it

[muted atlas]

okay. that would work

[gusty sphinx]

greetings, I bought both Azur Lane Bisoku Zenshin! blu-ray volumes but I didn't get the Z23 Keeper of the Comf-Fort skin code. What should I do?

[rocky pebble]

I can't get in since maintenance ended, any help?

[loud gate]

Got this error just now, when the game showed me a screen with the fate stimulation unlock of Cheshire

[sharp shale]

relog into one of your binds on the left side of the title screen

[carmine hedge]

How catch up

[uneven tiger]

I emailed support about this but it's taking forever to get a reply so I thought I'd try here. I'm level 39, and while 3 of my ships were in a commission, they somehow got the status "in challenge mode" and now I can't use them in a fleet because they're in challenge mode, but obviously I cannot access challenge mode until level 80, and I am level 39. So they're stuck like that. What should I do? It's not in the known bugs channel either.

You can see in the screenshot suruga, portland and ranger are "in challenge mode" and in the 2nd screenshot I cannot access challenge mode because I am too low level

[sharp shale]

what do you mean by you can't use them in a fleet

also, the "in challenge mode" status also appears if you place the ship in the suruga raids fleet

remove the ships there and the status will also be removed, but you shouldn't have any issues

[uneven tiger]

They are not available to be added to any fleet, commission, etc. And they are not in that fleet, the ships in that fleet do not show "in challenge mode" in my dock. Example screenshot, akagi and the rest are in this event fleet but do not show the status in the previous dock screenshot

But just in case I cleared that fleet, and the problem isn't changed

[sharp shale]

akagi, kawakaze, and ajax are assigned to fleet 1, and that is overwriting the message. if you remove them from fleet 1, it should also show "in challenge mode"

are your ships in a guild ops?

[uneven tiger]

Okay you're right that was it. The "in challenge mode" status hasn't gone away but now that I've cleared the event fleets I can add these ships to my main fleet and commissions.

So I still don't know why it has the challenge mode status but at least it's not preventing me from using them anymore.

Also this might be in need of a translation tweak, to imply that they're not in the actual challenge mode, but an event fleet.

[slender spire]

Hello everyone!
So today i logged in, the game crashed. Logged in again, Made my choice on the PR catch-up, it was FDG, crashed again. Made a repair to my app, download és 400 MB, and wooosh, all of my FDG blueprints are gone. I Just lost around 100 BP to FDG. Any known solution to this? I dont want to farm a month again for them.

[sharp shale]

woahhh that's.. I've never seen anything like that before

[sharp shale]

contact customer support and they can check if you've lost any items and return them to you

[slender spire]

Thanks, already did that, i Just saw that there is also an option to contact on discord aswell.
I hope i get this resolved, anyways, thank you aswell.

[neat fox]

Hello, after 72h i still dont have an answer feom the Customer support E-Mail. My account got frozen. Should i send a new one or try somerhing else?

[sharp shale]

send a follow up email, but since many people's accounts are being frozen, it might take longer for them to reply than normal

[neat fox]

Ok, but im still wondering why my acclunt got frozen. I didnt cheat, didnt abuse s bug. I recently hit 100% Collection and thats it and now i cant grind for Pr4. I was lookin forward to it ngl.

[dusty whale]

IDK if this is the right place but.

https://cdn.discordapp.com/attachments/757150065264558211/862845411298246656/Screenshot_20210709-005923_Azur_Lane.jpg

has anyone had the notification not going away for the cat lodge

It only removes when I put one in the com-fort

[idle wing]

Why isn't my Bismarck getting any exp?

[sinful yoke]

she is max level

oops caps hhehe

[idle wing]

is there a exp limit after u reach max lvl?

[sinful yoke]

yes

[idle wing]

oh, so 3 million is the cap

so bismarck wont contribute any exp to the PR ships?

[hollow oasis]

is anyone else not getting any urgent comissions?

[sharp shale]

it will still contribute

[idle wing]

cuz i hit the 3million exp cap for lvl 120, but i dont see the exp

is it hidden or something

[undone nimbus]

Oh god oh shit i just got an alert on azur lane that someone logged onto my account what should i do

[sharp shale]

it'll say +0, but it will stil l count, it's hidden in a way I guess

also kudos to you for getting bismarck to 3M exp

@undone nimbus most of the time it's fine, try closing and opening the app again

[idle wing]

@sharp shale So theres nothing i can do to reduce this

[sharp shale]

you still get exp for your pr ships

[undone nimbus]

but is it someone else logging into it or just a bug

[sharp shale]

bug

[undone nimbus]

ah i see thanks

[idle wing]

thx

[sharp shale]

it can happen sometimes on unstable connections

[left cypress]

shinano's skills seem to activate when shes not even in my fleet, not that i mind, but its odd

[sharp shale]

it's her skill

"If this ship is afloat and another fleet in the same sortie engages in its third, fourth, or fifth battle, fire a special barrage 15 seconds into the start of that battle"

[left cypress]

ah

[sharp shale]

none as of now, also #gameplay-help next time

[rain helm]

Sorry wrong channel

[carmine hedge]

I'm havimg a crashing problem after the update and the game litterally crashes once my secretary starts speaking

[sharp shale]

@carmine hedge could you try repairing assets? in the title screen, tap on the gear on the top right corner then select Repair Assets

if that didn't fix anything, go to the in-game settings, go to Audio, then select Clear Assets Data, and it'll reinstall assets data for you

[sharp shale]

@median ledge

[median ledge]

Yup

[high radish]

Need help restoring old game data. Yes it was bound. No i do not have access to the fb account it was tied to. I have followed all of the steps in the in game faq page. Still not able to get a timeline on how long it takes . Been off of game tring toresolve for3 days.

[sharp shale]

if you don't remember the credentials to your bound account, there's nothing you can really do but wait for a response from customer support, they have been pretty busy recently with many accounts being mistakingly frozen
if they still haven't responded by the end of the week, you can try sending a follow up message

[high radish]

The auto response is all i have gotten since Tuesday no update or word if repair ticket has been generated

I would just like some feedback at this point

[sharp shale]

providing them with extra account detail might help, but there's not much we can do

[bitter panther]

Hi, uhm, I can't restore my old data?? It's been a while since I've last played but I saved my account to Yostar and everything. I tried logging in and I thought it worked since it gave me the code and everything, but when I tried playing it was completely reset? What do I do?? I've tried changing servers but it still won't load up my old data

[sinful yoke]

be sure to try this

[bitter panther]

All servers say "No Data". Does that mean that all my data from when I started playing has been completely erased???

[sinful yoke]

when you originally bound your account, do you recall binding it at the title screen or in the game settings?

[bitter panther]

Most likely Title Screen since that's the only place I know I can bind my account

[sinful yoke]

then you overwrote your account instead of binding it properly in settings

if you can recall your username at the very least, and an idea of your server, contact customer support and they can help you recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[bitter panther]

Thank you very much 😌 I hope to be able to play once more!

[low cipher]

Pretty sure there's a bug in this latest event. If you use all 15 free slots, then when it says "do you want to use the emblem" you click "no", it then let's you use oil like its been refreshed

And doesn't take away any challenge token either

[cobalt ridge]

#bug-reports is the place you would've wanted to go, but it's not a bug since you can run hard infinitely anyway, you can just use tokens to enhance your drop chances (To the lvl they are in the first 15 tries a day)

[low cipher]

Ohhhhh fair. Not a big then. Just poorly explained lol

[modest lantern]

It says to follow the fleet but I've cleared the map of enemies and can't find any thing to do

[lyric lodge]

That doesn't look like a mission map... are you at the right map?

[frank bay]

I agree it could be more prominent, but if you read the Info box on the event it's explained in there.

[cobalt ridge]

Tbh even that explanations is
Making it sound as if you got less event pts after 15 sorties which you don't

[candid moss]

Does anyone else experience the part where, after running a map on auto-clear (all hail the 2-1 farm), it just exits back to the map as opposed to showing the rewards screen?
Is this a bug that just hasn't been fixed in a long time or?

[frank bay]

yeah that's a bug from when Auto-Search was first implemented

still not fixed

[high radish]

when is the best time to contact through the in game system for contact us

[candid moss]

F

[cinder pewter]

I have an old account that was linked to my Twitter but now it doesn't have the info anymore since I think I changed my Twitter username in the past year, anyone know who/where'd I go to contact to try to recover my account?

[high radish]

send an email to [e-mail] with as much information about your account as you can remember and then wait (like i am having to do, day 3 ) the more information you have the better. there is also a help page in the in-game settings menu that lists steps to take as well as a contact us icon in the upper right of the screen.

so far i am missing more than 450 ship girls and the new event 😭

[lethal steeple]

Hi there! My Azuma and FDG on 30 dev lvl, but 200 and 156 blueprints required.
Required for what?
Fate simulator for DR ships in near future?

[cobalt ridge]

Yes

Also more of a question for #gameplay-help

@lethal steeple

[carmine hedge]

wat

can someone help me with this

i added a friend

but i cant request to them

[lyric lodge]

You can only do that again after a reboot

[carmine hedge]

ok

[dusk harbor]

Opsci doesn’t load and I cleared all the assets bc it couldn’t detect any issues

…what do I do

[dusk harbor]

also no boss requests to access helena meta as well

[lapis gyro]

Hi, may I know if theres is a way to unbind an email? I wish to change my linked email to a new one

[rain wigeon]

i tried that. almost lost my account

[vague zinc]

It's not in use though

[iron mountain]

I recently made the change to the 64bit version of LDplayer so that I can have an Alchemy Stars setup, but I haven't been able to log into Azur Lane since. Despite my best efforts, I always get a black screen when starting the game.
I've tried:

Reinstalling
Clearing data
Enabling permissions before starting the game (straight to black screen)
Starting without any permissions allowed (asks for storage permissions before going to black screen)
Changing allowed RAM usage
Changing allowed Core usage
Changing emulated phone type
Manually giving it a surplus of disk space to work with
VPN

rapidly running out of ideas/previously posted suggestions here

Made a temporary setup for it on Bluestacks, but that emulator runs like trash so I'm back to trying to fix this

Disabling storage permission while keeping the others enabled got me this far

[sharp shale]

could you try downloading azur lane from a third-party app like APKPure or QooApp?

[iron mountain]

sure thing

ran through the previous list with the apk from QooApp and got more or less the same results

[sharp shale]

ah

[sinful yoke]

what is an alchemy stars set up?

[iron mountain]

the game needs a 64bit emulator

that's about it

AL did work fine on the 32bit version with vanilla settings I was using before

should mention as well that I run each game in a separate instance

shouldn't be any conflict there

[sharp shale]

let me download ldplayer rq to see its settings

[iron mountain]

I'm on their latest 64bit release

||the only version that works with Alchemy Stars ahoo||

at worst I could just resort to Memu or MuMu for AL

but LD has been just as good as they say they are, and for a long time now

[narrow sparrow]

u should use bluestacks to play Azur lane

its better

my friends use it

[iron mountain]

yeah it's alright

felt pretty sluggish for other games

and I'm definitely not using a potato PC ahue

[sharp shale]

woops nevermind I can't run ldplayer

_ _

[iron mountain]

thank you for attempting at least

I'm going to go back to the working version of LD

this 64bit version chugs a bit in other games anyway

[lyric lodge]

Check the other floor? It's probably set up there.

[carmine hedge]

anyone got any solutions for this? its been like this for almost an hour right now

[haughty orbit]

Is this a bug ?

[carmine hedge]

Hi

[fickle mulch]

Any info how to fix this? It's appear suddenly, already trying to use repair menu it's not helped.

[lyric lodge]

Use the binds on the left to login

[tight fossil]

Help

[lyric lodge]

The sollution didn't change from 1h ago

[tight fossil]

nvm I got it

[fickle mulch]

i try, thx

[fiery shard]

i suffered the same problem I just tapped Facebook and it worked

[void reef]

I can't access my account. I can't log into facebook. Help please!

[modest lantern]

Sry for late reply. It's the operation siren map. It's definitely the correct one because I cleared it and mission button takes me back to this same cleared map

[lyric lodge]

Looking through my old screenshots going through the campaign, mission maps definitely have the mission name in the map file. As yours is called SW Ocean Ridge A without a mission name after it, that's not the mission map. Can you use the zone change mechanic to switch to another map? What map does the mission point at?

[uncut mulch]

So I got a new phone recently and I tried to log into my al account but I just made a new one despite my linking it with yostar and Twitter but I guess Twitter deletes your account if you don't post anything so is there any way to get that account back?

[sharp shale]

wait twitter deletes accounts? oh no

[uncut mulch]

I never posted anything on it I just made it to bind my al account so I guess they saw it as a spam account

[sharp shale]

oh if they flagged your account as a spam/bot, you can email them and they'll reactivate it pretty quick

pushing that aside, did you select the correct server before logging into the game?

[uncut mulch]

Yeah I did

[sharp shale]

hm weird

[sinful yoke]

make sure to try this

[uncut mulch]

Alright

[uncut mulch]

So I tapped on yostar for login and I got nothing no recent characters

Even the server I played on and it just made a new account automatically

Maybe my best bet is to go back to my old phone and try to link it to a new Twitter account but if not I might just have to find a yostar support email

[uncut mulch]

Nvm I just got into it thank you for the help!!

[split knot]

@snow snow

thx

[carmine hedge]

any info to solve this?

[sharp shale]

restart the app

[smoky summit]

@grave lotus I have lost my account. I thought I binded my account, however I didn’t and lost my account. Is there a way to retrieve it? My username is Admiral Cody and my server is Washington. I do not have my UID, however, I am in a guild and there name is Riviera. I look forward to hearing a response. Thank you

[stable linden]

Any idea why I can't upgrade KMS faction tech?

[sharp shale]

ah a desync, restart the app

[stable linden]

I'll restart, but I had that on my phone, switched to bluestacks to screencap it

Yeah, it's still at 1812/1800

[sharp shale]

oh woops, i'm stupid, level 4 is the max

[stable linden]

Oh, really? Does it increase in future updates or something? I thought that my commander level might be too low or something but didn't see anything about that so that makes sense

[sharp shale]

eh we don't know

[stable linden]

f

Well, thank you

[modern coral]

That's his account Yaru

[grave lotus]

Dear Commander,please check your personal message,I'll help there.

[primal heron]

Is there any AL devs here? I wanna ask if AL support rooted device or not? Im using want to play AL on Linux with Genymotion but even after flashing ARM translation, the gg store still said your device is not compatible

[heady ridge]

I cant remember how to limit break PR ships like Roon, and Friederich

[lyric lodge]

#gameplay-help

[craggy meadow]

i cant download the update on google play, any other way?

[sinful yoke]

qooapp or apkpure

do you mind explaining a little more why you cant update with google play?

[craggy meadow]

idk how to explain so here is the picture

[sinful yoke]

parental controls is what you would say

[modest lantern]

I'm in the target zone already but I cleared it before and it's now empty. I can't find anything to continue the mission

[lyric jungle]

Help

[dry apex]

:i need your help, i just re-downloaded the azure lane app, and i havean old account, i already bind my old azure lane account, when i wantto login with my old account, i was told to make a new account andtutorial, please help me recover my account, i forgot about my id on in game, but i have the azure lane id, which is binded to my fb

[brave siren]

Did you log in onto the correct server you were playing on?

[dry apex]

Yes

I log on into the right fb

And last registered at february 2020

[brave siren]

On the loading page click the black sidebar toowards the left with the words "yostar" on it, then input the email you had binded your account to and have them send a verification code. Enter the code and log on to the correct server. If this doesnt work yoou would have to ask someone else sorry

[dry apex]

But I log on with fb is it helping with yostar account?

[brave siren]

Sorry i meant fb

😅

[dry apex]

Yeps I log on with my fb

I checked all the servers

Avrora, lexington, Washington, sandy,

But no one of my data that connect with my old account

When i click result found all the servers said no data

[brave siren]

For me i feel that your best course of action now is to contact yostar and have them help with your lost account. It happened to me before and they managed to recover it but you have to provide the details of your account (UID, Commander level, player id etc.)

[dry apex]

Yeps I forgot the uid, commander level, player id

But can i use id azure lane that connect into fb?

I forgot azure lane id in game

[brave siren]

You should provide as much details as possible but its alright if you forgot a few. Fingers crossed!

[dry apex]

I hope the Dev can help me

Ty for ur help bro

I will contact u later

Thank you

[brave siren]

No problem

[lyric lodge]

If you go to the world map and click this icon what does it say... https://azurlane.koumakan.jp/w/images/9/98/OPS_Zone_Selection.jpg

[carmine hedge]

How do I delete an account?

[gleaming mountain]

I get logged out mid game for “being on another device” when I don’t play this on other devices. This normal?

[carmine hedge]

Pls help how ti change facebook account ?

[dry apex]

I can't even log on into my account by fb :(

Idk why but all the servers said no data xD

[dry apex]

guys can u solve my problem?

I got problem when I wanna log on into my fb

[solid gate]

If I reinstalled azur lane on my phone will it change its memory requirement? My phone is almost full

[solid gate]

change ur actual fb application's acc logged in, I'd guess

[cobalt ridge]

Sometimes it takes up less space afterwards yeah

[solid gate]

Thanks!

[rough cipher]

Is anyone else having problems with the loading screen when I want to battle it stops at 98.75%, started happening last night?

[sharp shale]

check pins for solutions

[frank bay]

Press Hide that’s just the log mode.

[sleek lichen]

I open the game and it shows the companiess logos but after those fade its just a black screen.

[fickle delta]

Hey I just got back into the game and I tried both the twitter and yostar account link but it still isn't recovering my old account I remember the name i had and server i played in

[sinful yoke]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[sinful yoke]

report through Belfast @glacial cape

[dry apex]

Your problem same like me, I already bind my account, but I forgot everything the, id and in game name, and where server I played

Are u a mod kawaakari?

[sinful yoke]

check this

press the button

[dry apex]

Yes I checked it but all the servers said no data

[sinful yoke]

if you cannot recall the bind method/account or email you used, and you cant recall your username at the very least, then there is no way to recover your account

[dry apex]

And the logo your character is missing in my lobby, I already bind it but no result

[sinful yoke]

the icon is client side not server, it will not show up until logged into

bound or logged into?

[dry apex]

Facebooknya

Facebook

I registered it since february 2020

But idk why when I log on with my fb like my game data is missing

[fickle delta]

I remember most the only thing i dont remember is the UID

[sinful yoke]

the facebook account, or you bound your account with facebook then?

[fickle delta]

I remember i had it bind to both my twitter and yostar

[sinful yoke]

@glacial cape yes

please double check by pressing this button after you log in @fickle delta

[dry apex]

on my facebook azure lane stay connected on my facebook

[dry apex]

I only have 1 Facebook account, and nothing else

[sinful yoke]

you do not understand, what does this refer to?

the date you made the facebook or the date you bound the account?

[dry apex]

The date I bound my account to fb

Should I ss it to you? Wait a sec

Like this kawaakari

[sinful yoke]

I see

[fickle delta]

yes I checked

[dry apex]

But I cannot play with my old account idk why

[fickle delta]

if I did the tutorial does it overwrite anything

[sinful yoke]

if an account is bound correctly, it should be bound in settings
to login correctly, you login at the title screen

[fickle delta]

ill let you help him first my bad

[sinful yoke]

if you recall doing this all correctly, but there is still No Data when logging into the bind, please contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

please keep in mind you must provide any account details you can recall

[dry apex]

Thanks kawaakari

[modest lantern]

OK I found some enemy fleets in the "secured" map.

[lyric lodge]

That's still not the mission map though, which you would need to progress the game. There's no mission in the zone selection menu then I presume? If the red marker is still on that map, and traveling to NY and then there doesn't load the mission maybe support can help :/

[wispy hinge]

help

[winged rapids]

Try to restart your android emulator

Relog to your Google play account

It happened to me once.

I fixed it one of these ways

[wispy hinge]

how to relog

[wispy hinge]

anyways, im gonna try nox

[carmine hedge]

Ummm..... I guess this is 1 way to waste a sttonghold

Note to the devs: please dont put the entry tile on a corner.

[lament pumice]

cant you enter right on top of boss

[carmine hedge]

Nope

Saying i cant reach it for some reason

[lament pumice]

i bet you can just move around there is no stone behind the boss and the square seems grey on the screenshot

[carmine hedge]

Apologies for being an idiot

[lament pumice]

like np

[carmine hedge]

uhh my game is stuck. i keep trying to battle but the loading screen is stuck at 99.43%. so i have to quit the game. i tried restarting my phone, the game, and the stage itself, but nothing is working, any advice so i can actually play the game?

[cobalt ridge]

Did you try following the steps in the top 2 pins in this channel?

[carmine hedge]

i just found it, im doing it as we speak, i guess we'll see...

ok it worked thanks

[silent pendant]

Hello, I got a problem for z23 skin with the anime blu-ray series, they say that if you brought both you will receive her skin, but I didn't, how the redeem work? Thank you!

[fluid sleet]

the last 2 days I got this error on auto play, all I can do is retreat

[foggy bronze]

Hello. I changed my smartphone. but the account was not saved in google account. How can I get account data with saves?

[lyric lodge]

Did you buy them seperate or together. Z23's should be in the combo pack.

[lyric lodge]

Google is not a method used for data storage. You got Twitter, Facebook, Yostar and apple for apple devices. Did you bind your account to any of these?

[foggy bronze]

No, I didn't. Checked all credentials. But I did not find any signs of an account.

[lyric lodge]

If you still got your own phone you can bind it in options. Otherwise you need to contact support...

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[foggy bronze]

The phone is missing. Please tell me the support address

[sinful yoke]

read above

[silent pendant]

I placed them in one order so yes

[lyric lodge]

Where? And you're sure it's a bundle. Just buying disk 1 and 2 at the same time isn't the same thing. You can always try support, show you got both disks, but can't make guarantees, not sure what their policy is on that.

[silent pendant]

Buy it on cd Japan, I made some research, so there's a bundle? Never see that, so I guess its nothing I can do :(

[pale pagoda]

the game wont let me sortie, it just selects the ship to attack and then gets frozen there and does nothing, if i try to restart the game and attack then it just gets stuck at a loading screen that never goes past 90%

i tried repairing assets and it didnt help

[lyric lodge]

Well as said you can always mail support, show your proof of purchase and explain the story and they might be able to help. It's worth a shot.

[lyric lodge]

Scroll down and use the 'clear asset data' option.

[silent pendant]

Yeah I will try tanks but I dont see anywhere the bundle, are you sure there's one?

[lyric lodge]

It's this one: https://shop.yostar.co.jp/products/detail/246

[silent pendant]

Oh I see so is an exclusive of yostar shop that's why, well rip skin then

[lyric lodge]

It's not, other stores should also offer the bundle. But it was the easiest one I knew to find to showcase.

[uneven sinew]

Can anyone help me out? I just bought the 30 day Trade License ($7.99) and it gave me an error saying purchase failed and a pop up saying the purchase is pending. I just checked the App Store and my bank and I’ve already been charged for the purchase while it is still pending. If anyone can tell me what’s going on that would be helpful.

[uneven sinew]

I’ve contacted support and have gotten nowhere with their automated responses. I’ve done the in-game help too with the same results.

[sinful yoke]

please do not send multiple emails and wait for a response

[uneven sinew]

I’ve only done one of each. The directions were to send it “and/or” to those two options

[drifting compass]

Hello. Has anyone encountered a bug where they will not receive any credit for completing PR2 catch-up missions? My “easy rookie” button is shiny after clearing 10-4 but on the mission window it still has a blue “go” button.

Wait… I believe I resolved my issue somehow. But it’s not resolved. I logged out and logged back in and now my PR1 missions are back and PR2 tab is grey. I guess I have to complete PR1 missions a second time before working on PR2?

[fringe panther]

Alright so, I have my account bind to Twitter and a Yostar email. Logging on my phone is fine. However, today I've been logging into the same account via another device, and have been finding that it doesn't have my progress updated. It's the same account, but instead of being at level 69, I'm back at level 9 with the ships I had at the time. What's going on?

Please feel free to ping or DM about this problem.

[short stirrup]

are you choosing the correct server

[fringe panther]

Oh! I'll check, thanks.

[fringe panther]

That was the case! Thank you.

[short stirrup]

no problem same thing happened to me before

[flint schooner]

exp lim. i can't get exp for august because zeppy and zeppelin get 0 exp

[sharp shale]

you should be fine

[frank bay]

Even if they're getting "0" XP, Combat Data is still earned as normal.

[flint schooner]

so when i get 3k for battle( wesser get) i gett 11k to combat as shod be?

[cobalt ridge]

Yes, just like everyone else

[sage ledge]

How to recover the account that I used in my own phone? I bind Yostar, Facebook.

[sinful yoke]

login at the title screen, be sure to follow the steps correctly in pinned messages

[lost ibex]

Playstore is the only way to pay the gems?

[twin basin]

Can I ask how to restore my old account?

I was trying to bind it with my FB but it ended up restarting my account and I ended up have to restart the whole thing again

[sharp shale]

did you select the correct server on the title screen

[twin basin]

I have but the game automatically selected the Washington server instead of the Amagi server (where my original account is）

when I go back to the Amagi server same thing happened with my account lost and having to restart all over again

[sharp shale]

did you by chance previously bound your facebook to a different account in the past?

[twin basin]

yes but it's a very very very long time ago

I'd even created a new FB account to bind with my now current account

[sharp shale]

wait did you bind with your old facebook or the new one

[twin basin]

that I'm not sure, I only know that I first logged in to my new FB account first then went to bind the account

and then it restarted everything

[sharp shale]

well considering for some reason it reset your account, I'd assume you logged into your old bind
could you try logging back in with your new facebook in the title screen?

[twin basin]

how?

[sharp shale]

go the in-game settings and on the bottom right there should be a log out button

[twin basin]

So I have to go through all the tutorials first?

[sharp shale]

oh you're not past the tutorial, then just close the app and open it again

[twin basin]

I did and it did nothing

[sharp shale]

well in the title screen when you open the app, don't click anywhere on the screen but the binds on the left

[twin basin]

ok

then I log in with my FB account again?

[sharp shale]

yes, on your new facebook account this time

[twin basin]

it didn't work

[sharp shale]

huh, so it wasn't bound

if you remember your UID and your exact username, along with any additional info only the owner of the account knows, you can contact customer support and they will be able to retrieve your account for you

[twin basin]

ok but I don't remember my UID
I only my username

[sharp shale]

it would also help if you also tell them how you lost your account

[twin basin]

ok mind I ask where is the customer support channel?

[sharp shale]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[twin basin]

ok thank you

[serene hinge]

Hey there. My Friedrich Der Grosse has just stopped gaining all the experience from every battle, even when she is MVP. Sending her to the dorm didn't help.

[sharp shale]

it reached stored exp limit of 3 000 000
it'll still contribute to pr exp grind though, if that's what you're looking for

[serene hinge]

You mean that she will not gain experience but it will be counted for PR anyway?

[sharp shale]

yes

she cannot store more exp

[serene hinge]

Okay, thank you a lot.

[lapis gyro]

anyone have the same problem where u need to verify your login everytime u quit the game?

[sinful yoke]

no

[lapis gyro]

[twin hedge]

Good afternoon, I was told to contact here. I want to immediately apologize for my English, since I don't know it very well. My problem is the following. My account in the game was first hacked, and then it was stolen. Please help me get it back

[twin hedge]

Oh, I managed to get my account back. But those three Italian battleships never appeared. So they really were disassembled by a burglar. It is unclear why. Whether it is possible to return them. If you ask to make a rollback, then by how much, I don't know exactly when they were allowed to disassemble, it's sad.

[lapis gyro]

wanna ask does AL support in email send a link to ask you to rate their service after contacting them?

[prisma roost]

Question: My notifications on things like finished comissions and research etc does not work for months now. Is it only me, or are others experiencing this too? Please ping me if you have a answer or comment

[sharp shale]

@prisma roost could you check your notification settings for azur lane?

[prisma roost]

Everything is alright on the settings menu

If you meant a screenshot then gimme a sec

[heady pumice]

hello, just started today. is it normal that I am getting "loading" message now and then?

[sharp shale]

ah no not there, the settings on your device

[sharp shale]

it might appear often if you're using a weak connection, but if it's a really long loading issue to a point where it's unplayable, then it might be a separate issue

[prisma roost]

Sorry for taking your time. The notifications haven't been working for months and I have just now re-installed the game you see

[sharp shale]

hm, make sure your app is not put to sleep

[prisma roost]

Checked there as well. The game is not registered to be put asleep

It's in the "never sleeping apps"

[sharp shale]

oh that's very weird

[prisma roost]

mhm. I was really hoping for them to patch it... But no luck..

hmmmm. Who do I contact for more assistance btw? Thanks to you and the search for error, the problem is not on my phone settings

[sharp shale]

I don't think this is a significant issue, but you could contact customer support, but it takes a while for them to respond and I can't guarantee they can fix the notification issue,
is there a app update in the app store by chance?

[prisma roost]

No, it's up to date there too

[heady pumice]

i had created an azure lane account in the past that i havent access right now, iam trying to bind a new account to my twitter but says is still binded to the old account, even when i revoked access to azure lane from twitter settings

how to solve this ?

[sharp shale]

/support if you would like, you can contact customer support to address your issue

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sharp shale]

@heady pumice customer support should be able to help you remove your old binds

[heady pumice]

should i contact on [e-mail] ?

and can i continue playing safely if only logged in via yostar ?

[sharp shale]

yostar bind is very secure, so you should be very much fine