tech-support

[fiery lion]

i probably can't find my UID 😦

damn

i spend so much time playing

and its gone

[outer herald]

@fiery lion do you at least remember your user name and server at least?

And maybe like your current secretary as well can help

[fiery lion]

yes

I remember both my ringed ships my PR ships

[outer herald]

If anything, if you give them that info they can help recover it for ya. I mean anything helps

[fiery lion]

i hope i ll recover my account

[outer herald]

When you do, make sure to bind your game in the settings menu so you won't have to go through this again hopefully

[fiery lion]

yea

Seems like recovering from support will take some time 😦

[gentle narwhal]

Yeah im checking my email every like 10 mins xD

[quartz compass]

Hello. I think I found something weird. I tried to munitions through the shop button at the home page after logging in and the game is just stuck while loading. At first, I only restarted the game. I tried going there again... same results.

I tried waiting it out for more than a minute and nothing

I can access the munitions through HQ > Academy though

Okay umm... I experimented for a bit. It seems I can access it through the shop tab again, but only after accessing it from HQ. Maybe it got stuck after playing for a while

[lyric jacinth]

Hello team, I'm having issues with the rewards after clearing levels on hard mode (D1, D2 and D3) on event map. No rewards have been delivered after clearing them nor reaching 3 stars.

Edit: Worth to mention that D3 is not cleared yet but it has 3 stars

[lyric lodge]

Got a l2d secretary? Going somewhere while it still loads can crash the game

@lyric jacinth rewards aren't 'delivered' You redeem them in the tasks menu. Are they listed there as uncompleted? Can give a screenshot of how events tab of tasks looks like right now?

[lyric jacinth]

They never appeared in missions tab, the only one that appeared was the one from clearing D3 with the furniture as reward. It never showed up the others as missions.

[lyric lodge]

It only ever shows the lowest. So clear A1/C1, complete that it gives clear A2/C2, rinse repeat till SP. Same for 3*

[lyric jacinth]

I've seen in a wiki that the rewards are the following:

D1 clear rewards are 1 wisdom cube, 600 coins and 400 involuted seal
3 stars is 500 oil

D2 clear rewards are 1 wisdom cube, 600 coins and 600 involuted seal
3 stars is prototype bulin mk2

D3 clear rewards is black dragon's commemoration
3 stars is battleship retrofit blueprint

[lyric jacinth]

I have them all completed

[lyric lodge]

"Can give a screenshot of how events tab of tasks looks like right now?"

[lyric jacinth]

Sure

[lyric lodge]

Also you realise it's B or D right? Not B and D. If you got your rewards on B1/B2_/B3 that's it.

[lyric jacinth]

That makes sense, I've got the rewards from B1 to B3

Wiki should change that, it makes it look that you will get the rewards in the hard mode has well as in normal mode

[lyric lodge]

?

[undone junco]

i have been asked yesterday to give more info as i can about my acount
name:Artaniss
serveur: lexiton
level: 72
day last loged: been 200 day (i haved to walk on my ego to ask here for help)
friend: onely one named ZobZob

[quartz compass]

Oh is that so? Yeah I have Honolulu festival and Taihou party dress as my l2d secretaries. Thanks for the heads up. I'll just switch them up when I see them at home screen

[lyric jacinth]

Thanks!

[dreamy beacon]

hello after updating my data disappeared playing on the aurora server, how to get my old account back?. (if anything, I apply through a translator)

[still barn]

is there any help on the levels won't load properly?

stuck on this

[mighty ore]

Has anyone ever seen a rendering issue like this on bluestacks

[outer herald]

Did you bind your account at all? If you did then on the title screen use the bind that you had to log in and you should have your account back

[undone junco]

i dont know i try facebook but it dont work

i try to find the email liked to the acout so i can lik it to something like face book

[lime barn]

How can I fix my notifications without turning them off? I got 10 notifications that Development Progress was complete

If someone sees this and can help, please @ me so I can come back to it later. Thank you!

[royal elbow]

Does everyone know how to fix is

[frozen barn]

Is there anything that cost 1 gem

In the shop or anything

[serene hazel]

@normal ocean Your the only one whos online who works in CS, but I just spent 30.00 dollars on the 2021 pack and got nothing from it.

I didnt just lose all that money for nothing right

[sinful yoke]

make sure to check your mailbox in game

[serene hazel]

already did

[mild gale]

i got billed twice for the trade license thing. how do i resolve this?

[gentle narwhal]

I found my uid on my Facebook app permisdions would i be able to recover my account that way? Im also talking to yostar customer service thru email, but haven't heard back yet

Permissions*

[eternal mural]

I was autoing D3 and suddenly I was booted out of the game and this message appeared.

[lime spindle]

I try to Auto 3-4 and the loading stops at this percent. I've tried to reset about 4 times and same result.

[slow root]

Atago's Double Torpedo has a typo.

[outer herald]

That's more a #bug-reports there,but send it via the Belfast not though

[neon palm]

Try to go to the settings > audio then there is "repair" and "clear assets data". If they are not working then try to reinstall the game.

[lyric lodge]

There's nothing to fix, that's the max

[normal ocean]

have u sent the situation to CS?

[mental hearth]

hmm yes, i have the same prob too. today i cant play pvp cuz of that. others is ok i think...tried to reset game 3 times too

[dreamy beacon]

Yes, I tied it to Facebook, but after the update I created a new account and your advice did not help.

[serene hazel]

Just did this morning waiting to hear back

[thorn pulsar]

I can't leave the guild and I'm the guild leader

[random wraith]

not a typo, if you look closely it says launch but the p from "ship" is almost sticking into the n

[cursive oar]

When It will end?

[slow root]

yknow what that makes sense

but then it's a line spacing issue

just offset a few pixels and it will look better

[rustic token]

The game doesn’t allow for the ships to fight. It will load to 99 percent and just stop there . What do I do?

My bad I just noticed others are having the same problem

[sinful yoke]

check pins

[gentle narwhal]

How long does it usually take yostar to respond to customer service?

[austere dawn]

someone knows if snapdragon 732G is good for a fluenty screen?

[outer herald]

Did you tie it to your fb account in the setting menu or did you do it on the title screen? If you did it in the setting menu in game, you would have your account pop up using the search function to make sure which server you were on

[outer herald]

If you did it though the title menu you're going to have to talk to support about recovering your account then

[ashen adder]

Hello

I have a problem with my account in AL
when i try to log in with my twitter account its write me "this account was suspended"
What i need sup to do?

[lyric lodge]

You need to contact support by mail

[carmine hedge]

It normally takes 1-2 business day for them to respond.

[dim venture]

hey guys idk if this is the right place to ask, but would anyone happen to have a source for sprites

specifically looking for New Jersey's, with all of the in game expressions

[full pasture]

Yeah didn't work

I really lost my account

[outer herald]

Did you have your account bound at all?

[stiff swift]

Any way to help restore the subtitles box for the secretary on the home screen? I've repaired assets and live2d and it didn't fix it. Is there something I'm missing or am I the only one?

[urban magnet]

Is there a way for me to recover an account I lost two years ago? This account was not bound to anything as I didn't think I'd be back but I recently got back into the game during the past month on a new save. I know the name and server for my old account.

[outer herald]

There is an icon you can tap to turn on and off the subtitle box under the camera and view secretary icon

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Just give them the info you remember and they can try and help you

[urban magnet]

I see, thank you Wolfie!

[stiff swift]

Thanks

[scenic raven]

@ripe timber Down here~ they’ll be able to help

[ripe timber]

My game always stuck at sortie, help please

[carmine hedge]

@ripe timber I was stuck at loading screen all the time when in the past, my "Android" folder in Android 11 is denied only after Azur Lane runs for the first time. Second time, it couldn't read the I mean, the downloaded game files. Idk if changing permissions would work

[gentle narwhal]

Try completely closing azur lane, the go into settings from the main screen and then hit repair assets iirc

[wide coral]

why cant i move your game to my sd card? i have a samsung A5 2017

[sinful yoke]

its not supported for SD cards

[wide coral]

so i have to delete the game sadly

[drowsy merlin]

Hi, how do I unbind email? I want to reroll

[sinful yoke]

contact customer support to remove an email bind

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[drowsy merlin]

Ooooof

[wide coral]

is ther a plan to make the game to sd card?

[lunar peak]

My game is stuck at the load screen when trying to launch an attack, it loads to 98.7%

[bitter sentinel]

what does this meant?

[cerulean fulcrum]

APPLE ID ?

[bitter sentinel]

im on android, i mean i didnt use apple

[cerulean fulcrum]

is pack 29.99 ?

[bitter sentinel]

yes

[cerulean fulcrum]

OH

[bitter sentinel]

guess #tech-support mod still busy

[granite pagoda]

Not sure if I have to post it here or not, but before this update I used to get notified when I finish a comm, now I don't, is it a bug? I checked settings everything is on except auto story

[stable ingot]

What happen ?

I cant go into sorties too for some reason.. always stuck at 98%

[gentle narwhal]

Close azur lane completely, restart it, then hit settings on the main screen, repair assets iirc

[stable ingot]

Thanks.. game is working fine again :)

[cobalt stag]

@stable ingot

It work too

[stable ingot]

Thanks.. ill keep it in mind next time it happened again :)

[brave dock]

Need help

I cant log in

[sharp shale]

could you try making another 引継ぎコード?

[brave dock]

Wdym by that?

[sharp shale]

that option is used to transfer accounts across devices

let's say, you have a phone you don't use anymore and want to move the account to your new phone. you use that

the error code says "transfer code and UID does not match"

[brave dock]

Wait

Fuck I just deleted the app

Guess I'll try tomorrow

[sharp shale]

uh oh

[carmine hedge]

i try azur lane on 32 bit and 64 bit both cant check version, why is that? im using emulator btw. azur lane jp

[manic oak]

I need help with the app, I had an issue with sorties not loading so I binded my account to my twitter and yostar and I deleted the app, I then reinstalled it and I tried getting my old account back onto azur lane via twitter on the start page but that didn't work I can try the yostar one as well but I'm afraid that if I mess that up I will lose my account forever, does anyone know anyway of helping me with this.

[void thorn]

Were you sure that you logged into the same server?

[manic oak]

Probably not though I’m not sure which server i was last on before i binded my account

[sinful yoke]

press this @manic oak

@brave dock please note this channel is strictly for EN azur lane since jp, cn, and kr is entirely out of most peoples’ scopes
you might benefit asking the Azur Knights English Community (their link is in #welcome ) as they can provide help for all clients there

[urban pine]

everytime i tried to do a battle when its loading i'm stuck at 99.37%, anyone knows how to resolve this issue?Thanks

[manic oak]

thanks for your help @sinful yoke but I am just going to do the account recovery thing as I'm pretty sure I just screwed something up.

[sinful yoke]

@manic oak do you happen to have your UID?

[sinful yoke]

try the topmost solution in pins

[urban pine]

so i reopen AL and repair the assets of the game?

[icy widget]

i cant seem to disband/leave my guild? i dont see a option and im the only member

[viral venture]

No guys i just started azur Lane And i had like half od ships And gear gone. Like my fleeta had some 3 ships some 4 And in dormu only 2 from 5 like 150 ships get deleted. Fortunately after restart they are all back. Is this known bug? I had almost heart attack

[sinful yoke]

its a caching issue, all it takes is a restart but yes it is a heart attack and a half

[austere sapphire]

I bought the 12 dollar pack about 6 hours ago and I still haven't received the contents

@normal ocean

[undone orchid]

Good day!
After latest updates installation (updated from both Play Market and in Client) once logged in I'm getting "Invalid input._1" error and all the battles started get frozen at %93.88

[granite spindle]

I was moving around my fleets - and the game got stuck when I moving Heinrich around. So I closed out and re-opened and when I open up my fleet tab - it shows Heinrich floating in the back and goes into infinite loading. I closed out - repaired assets - and it just keeps happening.

I can enter the game but as soon as I go into fleet tab - it goes into infinite loading

nvm - i fixed it by going into commissions and selecting heinrich - which forces her out of my fleet.

[feral lion]

Is there a bug with leveling Morrison in the dorm? Mine is stuck on 56 and my Ticonderoga is 63 already (I started her about 36 hrs later).

[lunar peak]

I’m stuck when trying to launch

[carmine hedge]

#gameplay-help message

someone needs to see this

i can provide more info, i downloaded azure lane for the first time on the app store and i'm on a random persons yostar account for some reason

@sinful yoke

[sinful yoke]

you signed into your email and got their account? or you did nothing and somehow already had an account on the app?

[carmine hedge]

i did nothing i just tapped on the screen it didn't put into into a tutorial or anything

[lunar peak]

I’ve done the repair tool and closed the game and restarted it

[carmine hedge]

i got some screen shots if you can track the account or something

i thought maybe i played it in the past and forgot, but yesterday the account was level 29 and i login today the guy pulled and advanced a bit in level so i'm pretty sure it's some weird bug or something i donno

you can track his email or something i donno but i'm logging out

this is the poor mans account

[lunar peak]

@sinful yoke what should I do?

[undone orchid]

@sinful yoke Same here.
Is complete reinstallation the only way?

[sinful yoke]

@carmine hedge im removing the images because since it is not your email, its not yours to share in the discord
what I suggest is reinstalling to log out of their account, try that first then let me know how it goes

[carmine hedge]

i'm just trying to leave feedback im not gaining anything from this lol . but yeh understandable

[sinful yoke]

@undone orchid @lunar peak #tech-support message please follow the steps in this message and check the photo to make sure you're at the right menu

[carmine hedge]

anyway you know the issue hope that helps somehow

[sinful yoke]

does not really help since I dont know what your motive is now

its a very uncommon and rare issue, we never see it so im a little confused by what you mean

[carmine hedge]

thought showing his email allows you track it or something i have no motive

what i said is pretty clear i just logged in for a random person's account

anyway i logged out if it

[undone orchid]

Assets reparation did the trick!
Whew... now I can get back to Enty's farming.
Thanks!

[lunar peak]

ty that works

[torn heart]

What's up with the playstore update??

[sinful yoke]

whats wrong with it?

[torn heart]

It always cancel when it reaches 100

[sinful yoke]

try restarting your device then try again

[torn heart]

Oki imma try that and btw why is there an update on playstore ?

[sinful yoke]

as the description of the update says

[torn heart]

Ohh i didn't see that im blind and dum

Ok thanks

[delicate ore]

been having problems with starting the battle on opsi and the guild boss since the chibi torp loli wont trip

[sinful yoke]

@delicate ore #tech-support message please follow the steps in this message and check the photo to make sure you're at the right menu

[delicate ore]

thank u

[misty gyro]

Hi, i'm having issue with rally request. It's asking for daily challenge missions but it does not count with quick battle function

[marsh forge]

Hello, i bought the 2021 lucky bag and got dced from the game when the purchase got approved on my credit card

Didn't got the mail and its still showing up on my game to buy it again

[ripe sinew]

Oh yeah, same here, i have some problem with my payment here

[marsh forge]

Yep, same thing showing up on mine

Oh, there we go i got mine

[ripe sinew]

And also one more thing, when I want to buy stuff with google play balance, it always rejected

[granite pagoda]

Anyone know if it's a bug that I don't get a notification when comms are finished or they just removed them?

[thin carbon]

is it possible to refund a skin?

bought accidentally :c

[sharp shale]

no

[thin carbon]

even with game support?

[spring grotto]

Even with them. Unfortunately their stance is that transactions such as that are non-refundable due to them having a confirmation screen before completion

[worn abyss]

Hi so I have this weird problem, hopefully you can help me. I had 2 Bulin MKIIIs to use on New Jersey before I got NJ. They didn't show in the Limit Break menu no matter what I did, even if I messed with the Locked/Lvl filters. I decided to get a new MKIII to check if that one showed and that one does show, allowing for Limit Break. So my question is, is that normal? That you can't LB a UR ship with a Bulin you got before getting the ship? If not, what should I do?

[sharp shale]

sounds like a bug. did you by chance lock them?

[steep shuttle]

Def a bug, I had 2 (two) Rainbow Purins before NJ and they're all available for breaks

[worn abyss]

I have them all unlocked. I tried lockign and unlocking. Tried repairing assets... I'm not sure what else I could do to make these Bulins less stuborn

[carmine hedge]

why is the game linking me to random yostar accounts? i downloaded the game yesterday this problem keeps happening and i keep getting logged out aswell

[sinful yoke]

when you delete the game, did you make sure all files from azur lane are gone before reinstalling?

[carmine hedge]

when this first happened it was my first time downloading the game

logged out and deleted to reinstall the second time different problems are happening

i'm linked to a different yahoo email right now

it's really weird ..

the second time it took me through the tutorial but it linked me to some random email instead all byitself

anyway i'm off to sleep i'll follow up with this tomorrow.. if anyones experiencing this issue help would be appreciated

um my game seems to be perma stuck on this % and just doesn't go any further

[sinful yoke]

@carmine hedge #tech-support message please follow the steps in this message and check the photo to make sure you're at the right menu

[radiant star]

Hey I have a super weird bug. When I try to log into my account via the AL app or the facebook light app from nox, my facebook account doenst exists. When I go into a browser and log in from there, the account is there. What can I do now?

[sinful yoke]

facebook lite is very buggy, I believe uninstalling it should prevent the issue from happening in azur lane

[radiant star]

I think I found the problem. How can I reset the log in in the game?

I mean the facebook login

[sinful yoke]

im not sure what you mean

[radiant star]

For future reference: Facebook let me log into the account with false log in data: i used the wrong suffix of my email address @bright cradle.de instead of @gmail.com => the game didnt find the account because it was the wrong email address. But facebook let me log in for some reason. I found out about it by logging into the account from a fresh browser without history or cookies from facebook. Hopefully it helps

[carmine hedge]

@sinful yoke the first step didn't work but the clear assets and check assets worked. Thanks

[misty gyro]

pls help

[dusty adder]

my account got frozen for 5 days and CS didnt reply my email for 3 days. Who do i need to talking to? Please help. Thanks.

[eager dust]

Pls help me My account disappeared suddenly, actually the account is 1 year old but the account is good for starters. Is there an age limit for unplayed accounts to disappear?
Sorry if my English is bad

[jaunty violet]

what's mean the invalid;input 1 ?

[outer herald]

Did you have your account bound at all?

[eager dust]

Yes

[outer herald]

Log in on the title screen with how you found your account, and then do a search for which server you had activity on and then log in with that server

[eager dust]

I try all server and just tutorial i get

[outer herald]

Usually that means you have to uninstall and reinstall the entire game if memory serves

Just remember to log in using one of these three way to bind your accounts, and then do a search for an account on the server you were on in the second screen

@eager dust

[dusty adder]

Help me please. I contact customer support via email (also in this discord) but they didnt reply me for 5 days.

[dusty adder]

Any Customer support here?

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[heady cloud]

Any idea why?

[heady cloud]

Nvm on phone it work, on emu nope

[eager dust]

thx that's work

[jaunty violet]

ok thanks for your information

pardon me if my english bad

[golden tiger]

I’m having this problem here it’s saying checking for updates

And now it won’t let me on the app

...

sigh

[quiet forge]

Is there a way to turn on music from Wesser skin? After restart I hear only default music.

[west crest]

I'm getting unknown error -1 when I try logging in my phone. I tried repairing the game assets but it didn't fix it.

Do I need to reinstall the game on my phone?

[lyric lodge]

Log into your bind, left side of the screen

[west crest]

It worked. Thanks.

[slow root]

Is there a way to modify the game sound files? I want to do a few changes to make it sound more realistic using computer software

[narrow sparrow]

So, I recently tried to bought 2021 skin pack and thing somehow messed up and got some fatal error (couldn't make a screenshot cause I kinda panicked), in google payments history it shows 2 payments (1 was cancelled) + my bank charged me twice as well, but haven't got anything, should I even try to write a mail to yostar or is this a bank/google payment issue?

[modest lantern]

Why isn't the confirm option available?

[sharp shale]

you need a copy of long island or a universal bulin

[modest lantern]

OK nvm I'm dumb. Thanks!

[slow root]

I was wondering that when i was trying to retrofit warspite for the first time

[narrow sparrow]

• bag is still in the shop, I don't get it---- edit: alright, so my "cancelled" payment was refunded + my box is in the mail, sorry about this fuss, I just haven't seen stuff like this happening before

[earnest dune]

Are there gonna be 2 wedding rings pack in the next update???

There 2 ring pack a few months ago and I regret I didn't buy it...

I buy it every times but that one pack for some reason...Need it for Azuma and Rodney

[narrow sparrow]

in JP patchnotes it says 10th-16th june, so yea

[earnest dune]

HECK YEAH!

My 36th and 37th wives!

[night basin]

um i logged into my phone and my laptop with the same yostar account + twitter account as my phone, but the game isnt updating my laptop with the characters i have on my phone .-.

it even made me go through the tutorial

its like i have two separate game accounts on the same yostar account...

[night basin]

never mind i wasnt on the right server LOL

[timid pasture]

Hi

I buy 39.99 in gem and I don’t get 2x it :C

Wate nvm

[shut laurel]

hi i noticed that i think it was last months monthly login there was a thing for the dorm like a yellow wind jet thing
i believe i got it but i dont see it anywere. was there a reason were it went or did i just not get it?

Found it and im really blind and Dum

[atomic mural]

hi, i'm stuck in this zone for three days in operation siren - can't reach teleporter (surrounded by obstacles) so there is no other way of leaving the zone, no additional weather devices on map or any interactable objects. Sunking all enemy fleets didn't help either. It seems like some kind of bug to me

[placid storm]

it's in the monthly login rewards

[shut laurel]

....

ive just seen it

i feel like a fucking dum ass

thanks for pointing it out tho still

[shut laurel]

thanks im dum

[carmine hedge]

can you zoom out more or show the right of the map

[timber jungle]

Are reppuu good enough for Zuikaku or Shokaku?

[clear shuttle]

i cant battle the final boss at B3, mirror involution, game is stuck loading at 99.42%

[carmine hedge]

did u try repairing assets in settings

[clear shuttle]

not yet

[frank wraith]

Have you tried sacrificing virgins?

[sinful yoke]

please, no memes in here

[frank wraith]

But what if it’s not a meme?

[clear shuttle]

still doesnt work

[night basin]

Lmao?

[sinful yoke]

@clear shuttle do this

[clear shuttle]

alright

it works, thanks

[still crag]

Why i can't log in with my 4.5G connection?

[eternal abyss]

uh i have a payment backend response when buying gems. How do I fix that? or is it a server thing?

[fallen edge]

I keep failing to purchase 2020 lucky bag

I alrd try restart the game, trying on other device clear assets even reinstall it

Any solutions ?

[lyric lodge]

While yes, mapgeneration is bad, they dont fix it since they added the exit button workaround inatead. Doesn't help if loot spawns bad but it'll help you

[eternal abyss]

apparently you just have to wait at that point

or ask customer service

[ebon flame]

oop do i need to censor that my bad. game has been stuck at 99.30% all day

[sinful yoke]

yes and for starters, check pins

[ebon flame]

ty

[sinful yoke]

on an additional note, make sure you are logged into itunes/google play whatever service you use

[atomic mural]

This is how the rest of the map looks like

interacting with lighthouse results in nothing, auto-search does not work

also icebergs cannot be interacted with

[fallen edge]

It fixed. I change the payment method

Tf is hapening makes me double spend

[cobalt ridge]

My push notifications still aren't working , they only pop up while I'm playing
I'm playing on android, I have the newest version of azur lane and it's not being put to seep and I also tried repairing assets

[obsidian apex]

Hello, everyone. I have some questions. Because I want to play AL in my computer via emulator, is it possible for me to play AL on two devices (computer and phone) (not in the same time)? Any recommended emulator to play AL smoothly?

[normal ocean]

If the notification is still abnormal, i'm afraid you have to reinstall the whole game through Google Play

[normal ocean]

that's ok, i'm doing like this. Bluestacks is a good emulator for pc I think.

[obsidian apex]

Okay, thanks for the answer. I will try to install the game in it and see its performance.

[ashen wasp]

Not really needing a big help but i just wanna confirm, how many characters is the max limit for guild names?
Thanks

[carmine hedge]

rip

[cobalt ridge]

Yikes, guess I'll report back after testing after reinstall then...

[young mesa]

...Eh? Slots for what? Just happened during SP run of Mirror Involution (engaging a non-Siren fleet). Restarting the game to see if that helps (and clear data + resintall if it doesn't), but still - eh?

[sinful yoke]

your dock space is full and desynced

[young mesa]

Oh. Indeed, after the restart it now shows full 410/410. Was at 409 before. Thanks a bunch ^_^

The desync thingy, though - is it just some freak accident? I mean - how rare is it? And whether it's something that "just happens" or could've been something I did.

[outer herald]

It's like the connection to the server slowed down enough that it isn't synced up with the client side

[cobalt ridge]

Yep, now I can add reinstalling the game to the list of things that did not fix my push notifications, I still only get them after I launch the game

[slate cove]

hi, I bought the monthly pass but didn't receive it

is there anyone I can speak to? I have the Google Play receipt

[blissful drift]

Does anyone else get a bug that is called invalid input 1 from when you do daily sign in?

[topaz sky]

Just wanted to ask is there supposed to be 2 obb files in obb folder?

Cuz for some reason I have 2 of them but usually whenever I had to check that file there was always only one obb file.

[spare stratus]

Quick question, will the new ship skins availability will also get extended, or are they still going to be unavailable after today?

[lyric lodge]

They already lasted to the 16th, and are thus unchanged

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[blissful wadi]

Hey quick question I just updated azur lane and now I get stuck on the battle load screen at 99.17 %. Is there any way to fix it.

[south kraken]

Помогите восстановить аккаунт

[prime flower]

How do I recover my account

I don't remember if I linked it to anything

[carmine bough]

I'm also getting stuck in the battle loading screen

is there a fix?

[echo plover]

Same, can't do any exercises rn

Been stuck like this ever since

Closed the game and restarted

same issue

[lyric lodge]

Top pinned has the fix

[steady oxide]

how to check if an acc account log in multi IP?

[sinful yoke]

you can only link one email at a time

[lime kraken]

Hello ^^
I just made a purchase and didn't received the reward
Is this the right place to ask help ? 🙂

[whole onyx]

Hihi all of inazumas voice lines r messed up none of the translations r right

When can dis be fixed?

(￣▽￣)

[lime kraken]

Nothing. I forgot to check in my mailbox.
My bad

[quiet forge]

Wesser l2d had this jazzy music when bought, but now in port I hear only standard music. Is there a way to turn it on or something?

[verbal adder]

That's probably what you hear for the introduction only.

[teal sorrel]

Please check that you selected the correct server

[random trench]

not sure just me or not, but some of the texts are a bit awkward

[sharp shale]

yeah it's extra thicc

[random trench]

just a heads up, nothing game breaking.

[verbal adder]

This patch broke even more stuff

Also, when was Summer Offensive known as Winter Offensive

[sick adder]

I have the same bug, T H I C C text

[verbal adder]

yeah, the text got even thiccer now

[round terrace]

The text is just a bit chunky.

[sage salmon]

yup, same thing happening to me

[quartz coral]

Just a heads up, I've already done the usual routine of force stopping, clearing cache, restarting phone, repairing asset, etc. Anyone having this problem?

haven't done reinstalling, this will be my last resort if nothing really works

this happens quite often after the updates for this current event

[feral cypress]

Is it possible to recover an account bound to a deleted facebook?

[quartz coral]

should always have twitter as a backup

[quartz coral]

and yes I think so

you'll just have to remember your UID, if you kept a screenshot of it

you could also go ingame, Settings then Help if that's helpful

[heady ridge]

Where is the Bunny girl bar Dorm theme? I cant find it anywhere to buy

The two newest themes are still northern wonderland and spring jubilee

Found it...when the hell dd I buy It? I dont remember buying it

[bold crag]

im getting stuck on this when doing opsi

that destroyer is still running tho

even here i get stuck

[lyric lodge]

Top sticky

[dreamy drift]

How can I get the text smaller like it use to be in the missions tab?

[carmine hedge]

yes from the top left button next to "minimap" from order button select Fleet Deployment but I think you need to be in port in order for that option to work.

[sinful badger]

Need help with secondary password but I can't find customer service page

[sinful badger]

Anyone

Somebody gonna try help me?

[viscid hazel]

Perfect, i wanted to report the issue with the ridiculous 200% fontsize issue but people have been reporting that already.

[sharp shale]

it's not really a bug

but yeah it sucks they changed it

[shut walrus]

then why is it #known-bugs

[lusty juniper]

the new map is playable until when?

the event map i mean

sort of said until 6/9 but its 6/11 and still playable

[cosmic cloud]

I have a glitch with this cat mission

I did train 1 cat but the game consider i dont have train cats, even when i did open 2 cat box

Did that's happens to other ?

Idem for "Train 10 cat boxes" mission and EVEN when i closed and reopen Azur Lane

[vapid gorge]

Map is open till 6/16

[lyric lodge]

Apparently it was changed to set them to train rather than open a box, like shipbuilding

[cosmic cloud]

I dont expect that ^^; thanks !

I was so used to open cat box but not just put cat box in train

I delete my thing on bug report see you help me but instantly

[frail wren]

So my secretaries have no text boxes

[uneven oar]

Maybe try pressing the message thingy under the camera on the far left of your screen?

[minor ginkgo]

i can't login

last time it happened was after last week's hotfix

[humble delta]

This error appears when I tried to contribute to guild

I tried restarting the game, restarting the device, and even used game repair button

[ebon compass]

It's just me or EN didn't get the new loading screen, iam not getting the bunny loading screen too since the last update.

[humble delta]

You seemed accidentally turned off the text box

[lyric lodge]

The loading screens ARE in the files, they are just behind the old ones (and as result don't show up). Yet to see if today's second hotfix resolves that. EDIT: Seems it did. EDIT2: They overlooked one though.

[ebon compass]

Thanks for the information, i hope they include the i-19 one soon.

[limpid haven]

one of my commissions broke lol

how can i fix this?

[scarlet terrace]

Not sure if this is the right place to ask, but regarding the merch store, do we know for how long sales last ?

[frosty plank]

guys i need help

[barren sentinel]

where do i go if i didnt get gems that i paid for

[frosty plank]

that's the same question i have

[placid storm]

email them at [e-mail]

[brave dawn]

Anyone know how to fix this? I just joined a new guild

[lyric lodge]

You pm @fair shell and wait till the devs fix it

[prime flower]

Or don't because they won't respond its been 2 days and I haven't heard a damn thing

[lyric lodge]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[lyric lodge]

Usually it's like 3 or so business days... so yeah, 2 days is in line with that. Patience, padawan.

[winter monolith]

Any solution to this problem? This has been persistent after the notification bug fix

[lyric lodge]

Go to battery - battery - [something about putting apps to sleep] and make sure Azur Lane is not set in the apps put to sleep.

[prime flower]

Ohhh didn't know that that makes sense though

[winter monolith]

Alright I'll see if that worked, thanks

[winter monolith]

@lyric lodge, it worked, thank you

[haughty mango]

I've tried to Bind Yostar account to my game. I use the code it send to my e-mail to log in but the account I log into isn't my account. I'm barely in long enough to see the main screen then i get kicked because the account is logged in on another device. I want to emulate AL. Even more important I don't want somebody using my e-mail!

[muted atlas]

Is there any way to make the battle screen full screen?

[lime sluice]

I'm getting "Failed to update file: [4]" when trying to update. Do I have to reinstall?

[rich prairie]

Any idea how to make the game allow me to get the guild tokens? already restarted.

[rich prairie]

Error evolved

[fallen sleet]

why in bluestacks the game just stays in black screen?.. any known fixes?

[fading sparrow]

im having a loading screen bug

and it just wont load and its stuck on 99.31

[bold quartz]

Why my payment was declined? Anyone have some issues?

It's already included the tax

[worn hollow]

check pins, it's the most recent ones

[bold quartz]

already found the problem XD

Must use VPN damn

[crystal nexus]

My game keep on loading in login screen with high speed internet, any solution for this error or something?

[cunning hemlock]

uh my facebook login didnt work.. so now i lost my acc?

it says binded but didnt work

nvm wrong server

[inner silo]

i can't log in
every time i try to log in the game would restart and forget my login attempt

[undone junco]

i have a question
i have send the info about my acount and even some bill from my bank so i can find back my email used for to buy those gems but they say they need the email to find the info i donc know what to do now

[undone junco]

i try to contact google store but they are unreachable and if it continue i will have to ask for a refound. meaby that way i will find the emain or my money back i hope not to have to do that please help me find a way to find my lost email that made the trensaction

[wicked nimbus]

Bought the 2021 pack last night, money went through but so haven’t gotten anything. Help?

[carmine hedge]

@wicked nimbus Contact [e-mail], give them your ign, sever, amount paid in usd,
commander lvl and a receipt/invoice. They should reply back to you in about 1-2 business days.

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

@wicked nimbus They will send you message something like this

[low trench]

Anyway to remove the grey sidebars during combat ?

[sinful yoke]

no

[royal idol]

Hi is thia Azur Lane Costumer Service?

[outer herald]

Not really, it's more of a tech support. If you want customer service then...

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[inner silo]

is there an official apk I can download not from the play store

every time I try to download azur lane it just crashes the phone and the download fails

[placid storm]

you can try downloading here https://apkpure.com/azur-lane-apk/com.YoStarEN.AzurLane

[next bane]

Hello can anyone could help me with this problem i canf change ship to gather blueprints and i dont know what to do

[lyric lodge]

300 is the max, you used up all your bonus catch-up blueprints

[next bane]

i know that but i cant switch to another ship

[lyric lodge]

That's because you reached the max. It's 300 over ALL (PR1) ships

[quaint kestrel]

I made a account and it gave me someone else’s account a while ago, so h e l p, it’s clearly active so I don’t want to steal someone’s ATIVE account

[next bane]

oh so that 300 is for all the ships i didnt know that ok thx 😄

[barren patio]

Hello friends I just found out my operation siren is bugged

How do I fix it

It's locked

No matter what I do

I did all 15 zones in the first area

[little basin]

I think you need to do areas surrounding UK

[barren patio]

It's locked

The whole area is locked

[little basin]

oh

Weird

[barren patio]

I did 15 zones

[inner silo]

yeah it happens

for me I was able to continue by switching to another device

[barren patio]

I did that

Still no change

Should I delete qzurelane then reinstall

Or try on a completely new device

Won't work on a new device

What do I do

[lyric lodge]

Find the zone you completed without its completion star and enter it in "explorable" mode. Then collect the lootbox and it'll teleport you to London.
Still odd it happens, I thought they fixed that :/

[hazy fulcrum]

Found lvl9 Helena Meta on avrora and beat it. Didn't give me anything. Since bugged level no rewards, i assume?

[vestal basalt]

Can I talk about gacha banner mechanics in this channel?

I'm afraid this more a delicate matters

[lyric lodge]

It's not bugged. First META ever is free, so people who started OPS on the first day of Helena can be 1 level ahead

[hazy fulcrum]

Aight thanks

Any reason why it wouldn't have given me rewards?

[lyric lodge]

Should have given you 54 points if fully beaten, might have clicked too fast past it?

[orchid root]

Umm guys
Is the catch up selection can only be used 1?

I finished my Nepnep and wanna move on to other girls but cant use the catch up

[hazy fulcrum]

Max is 2150 or so, right? I've been methodical and made sure I should be at max every day so far. Missing about 50 points, at 2074

[lyric lodge]

Its 300 max among all ships

[orchid root]

Oh I see, thanks

[barren patio]

@lyric lodge all the zones have stars

Do you know what to look out for

This place?

A chest never popped up for me

All of my zones have stars

1 or 2 stars

[naive torrent]

I Contacted Yostar Because Of Account Recovery, I Dont Remember My UID What Should I Do?

[covert cave]

Having difficulties entering battles, loading stuck at 99.39%

[sinful yoke]

check pins @covert cave

[lyric lodge]

Check which of the zones you completed but do not have the "complete 1 time" star from, that's the zone. The cities do not have stars, so no, NY isn't it.

[barren patio]

I did them all though

[wanton elk]

hello, I played a while back but then lost my account recently because my twitter was suspended
I had twitter binded to it on azur lane mobile
any way i can get my account back?

[steady oxide]

stuck at 99.87% in pvp loading screen. same behavior happens after restarting. what should I do?

[winter monolith]

Delete and redownload game assets

[limpid bough]

LOL

[weary plover]

About the EN client; is it the same client among all the countries that use an EN client? So for example, do a US and UK player both use the same EN client, or is it separated by region as well?

[lyric lodge]

One EN client

[weary plover]

Hmmm

I guess I just have some spectacularly bad luck then...I have yet to see a specific loading screen show up on the EN client and thought maybe it was removed for the US or something.

[azure flare]

I lost my account a few months ago and I gave up the game because of it, is there anything I can do to get it back?

I linked my Twitter in the beginning but it's not doing anything for me

[sinful yoke]

are you logging into the right server?

[azure flare]

Yes

[sinful yoke]

do you have your UID?

[azure flare]

Unfortunately not

[azure flare]

I'm not sure why trying to log into my Twitter doesn't work

It just takes me straight to tutorial

[hidden flame]

Okay so I got the message while playing that my account got logged in from somewhere else. Could Yoostar Tech Support please reset all my login devices?

[lyric lodge]

90% of the times that's just your connection timing out.

[hidden flame]

huh k it's a bug then thanks

[bold arch]

I can't login in my account what can i do?

[barren patio]

Can I have my operation siren reset or fixed I can't progress at all because of a bug

[lyric lodge]

I already told you how to proceed. Find the one area with the missing completion star... and enter it in "explorable" (not "secured")

[barren patio]

How do I enter it as explorable

[lyric lodge]

The 4 blocky icons under 'secured'. Edit: Yeah, that's the zone.

[barren patio]

Oh wow

I didn't know it did that

Thank you

It worked

I'm finally in

Thank you so much I spent a year trying to get in

[azure flare]

I've still got trouble with my account 😔

[vital karma]

is there anything that translates azur lane from chiense to english

i play on bluestacks

[lyric lodge]

Why are you not using the English client then?

[vital karma]

i can?

sry im new to this game

[lyric lodge]

Yeah, can't hover progress over though

[vital karma]

o ok

how do i download the english client?

i live in hong kong so im just guessing it uses chinese because of it

is there a site or something?

[lyric lodge]

Can you use the english appstore?

[vital karma]

thats the problem lol

i dont know how to use the english appstore

[azure flare]

IP spoofing probably

[vital karma]

ok uhhh

i managed to download the english version on my phone

because i changed my region

but if i used my email from my old account will it work?

as well

if i change back my region will it also chnage the language

[cobalt ridge]

No, it's 2 entirely different games so to say, so you have to start from scratch on EN, but it will stay in English

[vital karma]

ok ty

[limpid haven]

When I try to scroll down in a list (such as my items/crafting tabs) the contents of the list disappear

This is what it looks like in the dock (I'm playing on BlueStacks)

Nvm it just fixed itself fsr

[keen herald]

My eugen is dead

[limpid haven]

maybe try asset repair?

in settings

[tired mica]

Hello, is there a way to sole unknown error:-1 ?
is it connected with some file error or due to bad internet connection?

[hollow wyvern]

So... yeah. Can't get my Spoils then...

[uneven stream]

that is such a troll RNG

[sharp shale]

@tired mica log in on the left in the title screen

[tired mica]

later I transfered account from previous device, could it be so that it was transfered back to previous device?

[sharp shale]

probably not

[tired mica]

I didn't do anything wrong entering the game, and still this happened

basically, error:-1 means that I logged of my account?

[sharp shale]

some kind of error caused your login token to expire

[tired mica]

So, does it mean that my account login returned to previous device or I was just logged of from the present device?

does it mean I practically lost my account?

[sharp shale]

you won't lose your account as long as you binded your account

[tired mica]

Then if I didn't bind my account, but have IDs , can I restore it?

[sharp shale]

then you'll have to contact customer support to get your account back

[tired mica]

Couldn't find tech support mail, can you give me it?

[vapid tiger]

the price of gem just changed from 25.99 to 28.58

ffs

[sharp shale]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[vapid tiger]

can anyone explain this

how in the fuck did the price change

[tired mica]

maybe due to dollar course

[vapid tiger]

well i know that it says 19.99 but it never that

[tired mica]

thanks, and forgive for distracting

[sharp shale]

it could be partly due to the USD becoming weaker, most likely not though

[vapid tiger]

fucking .50 cent missing

[sinful yoke]

blame google play and/or itunes

[vapid tiger]

fuck me

now i can't even fucking buy gems

it says i don't have internet connection my fucking sweaty ass

i want to commit a war crime

i was gonna buy the ring pack but guess i fucking can't

welp just went one 300 one 600

i still had the double bonus for 300 so i got 1200 cheaper

[cobalt ridge]

Actually I think you can get your spoils, from where you are right now don't move the fleet that you're controlling atm, just move another fleet on the first arrows, then yet another one and you should be able to grab the chest with that fleet

[tired mica]

yeah, guess it's not even bug after all

need just to move fleet properly

[cobalt ridge]

I mean I'd still say it's flawed design and should be changed, but yeah

[tired mica]

Well, you still need to use your brains a bit, Don't mind

[hazy fossil]

I tried reinstalling it and didn't work

is there a way to fix it?

[hazy fossil]

I fixed it nvm 😄

[opal zephyr]

The loading screen gets stuck at 99.25% whenever I try going into a battle, tried hard mode, event stage, dailies and operation siren and none work

[sharp shale]

check pins

[craggy jay]

Is there a way to check what you have spent gems on?

[quartz coral]

This sucks, my 3rd attempt was consumed after getting the random restart issue

[quartz coral]

i can't really control the random black screen can I?

[lapis flicker]

Oh good. Thought for a moment my GPU was dying during a chip shortage, but seems like it's just the AL update they pushed today

[primal epoch]

Where can we leave an alliance ?

yea I know

I don't find the feature

[outer herald]

You mean leave a guild? If so it should be up on the top left corner in the guild page. Also if you do leave a guild you have to wait 24hrs before joining/creating one

[primal epoch]

thanks a lot

[tidal island]

Is there a way to retrieve password for secondary password feature? Already contacted al support

[kindred mountain]

So al or aI is no help. I am missing 600 gems. I have 10 now. I didn’t spend them. I had 600 last night, woke up to an small update and now I have 10.

[true ibex]

Stuck at here after updating the game, soo I need to repair file or just re install?

[tulip gust]

How do I make sure my profile is safe? I have to upgrade my phone

[little basin]

Bind an account to yostar/twitter/facebook/apple

[primal herald]

Heyo! So.. I have a really frustrating problem that's basically softlocked me from Operation Siren. The entire map keeps filling with ships higher level than my ships, I'm unable to leave the map, and the enemies just keep spawning

And I don't really know what to do anymore

The other corners of the map are filling up every few moves and there's really close to nothing I can do

I didn't know if this belonged in #gameplay-help or not but at this point I'm kinda softlocked from operation siren, and am completely out of ways that I know of to get out of this issue

attempting to leave the zone with another fleet results this, and more fleets just spawn every few moves like mentioned, can't do anything at this point

This is a normal threat 6 zone too, not some special one afaik so I'm really confused

[hidden spoke]

Can I advertise my AL memes server in #461381136661217283 ?

[lime sluice]

How did you fix that? I need help lol

[carmine hedge]

You can first try repair and reinstall if it doesn't fix it

[strange tangle]

I am trying to Limit Break my New Jersey but the 2nd one doesn't show up on the list, the 2nd is lvl 34 but I have the show >lvl 1 button enabled. Anyone got any ideas why this is?

[gleaming delta]

Should I get bluestacks 5? and if I do do I just delete bluestacks 4? do I have to redownload all my games?

[lime sluice]

Please help, I don't know what to do

[lyric lodge]

She's sortied in some kind of fleet, usually a hard mode one

[lyric lodge]

That IS an obscured zone though, so #gameplay-help or just press the exit button in the bottom right.

[strange tangle]

Nope, she is not in any fleet

[lyric lodge]

Have you checked every hard fleet in the campaign and event?

[strange tangle]

Thanks, it was hidden in the first HM stage of event, which I never did but had fleets setup for.😒

[vapid valley]

Hello, I encounter "System Error: 4: Not Ready Yet," in Guild Logistic section :

Is there any work around solution for this problem ?

[vapid valley]

I found work around solution : turn off application for a 12-15 minutes and start it again, missions are unstuck, and resources can be Exchange.

[carmine hedge]

loading just stuck at 99.32%

anyway how to fix it ?

[cobalt ridge]

check pins, the 2nd one to be precise

[carmine hedge]

this one?

[heady locust]

Who here has any info on this mysterious guild issue. There's an application and as the guild master I tap "accept." Then I get 2 error messages that disappears as quickly as they appear.
"player is already an active member"
"application rejected"
I cant take a screenshot because when it happened the messages were gone within 2 seconds of appearing.

[outer herald]

Since I run a guild it's either that person was either accepted by one of your officers already and it's a desync issue, or they applied to multiple guilds and got accepted to another there

@heady locust

[heady locust]

Thanks you. My officer didn't accept any apps so its option #2 there and now at least I know. Thanks

[primal herald]

Can't believe I missed that, sorry lol. Thanks!

[sacred laurel]

Does AL run better on BlueStacks with OpenGL or DirectX?

[primal herald]

tbh i don't think it really would make a difference, opengl is pretty universal in terms of platform, directx typically is better for just windows

i believe opengl does perform better typically though

[barren sentinel]

How long does customer support take to respond?

I emailed them on Friday and still haven’t heard back

[robust hearth]

[narrow marsh]

I emailed them 5 days ago, and I just keep getting messages telling me to provide

"UID
in-game name
Server you are playing on
Commander level"

Even though I included that in the initial mail.

[lyric lodge]

3 work days. So friday it should be around today.

[quaint mulch]

Purchased an exquisite pack but it wouldn't load. It shows up in purchase history for both iOS and Android. Anyone got this problem before?

[lime sluice]

Anyone? Please, I've tried vpn, clearing the cache, reinstalling it, but nothing works!

[granite silo]

Where can I report about pending items that I bought from the shop not being delivered yet?

[quaint mulch]

I had the same problem. If you want to get a refund, contact apple or Google. If you want yostar to manually fix it, you need to email or click the icon on the bottom right corner of the home screen just below the settings icon. I think it was the help icon to contact yostar. It lists the things you need to provide such as uid, usd amount charge, screenshot of your receipt, server the account is in (amagi, etc.). You won't get a reply immediately but it should get resolved within a day or two as long as you provide everything they need. Not sure if you can get gem packs that are limited time only past the date. If it's limited time only and it got resolved let me know.

[tranquil canyon]

ive been waiting a few minutes but still stuck

[lyric lodge]

It's maintenance time

[tranquil canyon]

oh alright

still kinda weird tho since it usually shows maintenance info

[granite silo]

Well it looks like I’ll have to wait and see if the items get through after the maintenance. I purchased it 15 mins before the maintenance so it couldve just been delayed.

[carmine hedge]

Can I change the server where my account is located?

[shadow oxide]

Lol no

[carmine hedge]

sad

[coarse basin]

Hi, what does the new "Auto-call subs / Standby" feature in auto-mode do? Like, are subs just gonna sit around if Standby is selected?

[cobalt ridge]

#gameplay-help https://discordapp.com/channels/456397991847395339/460645783021289472/855047439831662612

[granite silo]

Welp, I guess I’m not gonna get the 2021 Anniversary pack I paid for before the maintenance.

[teal lichen]

I just logged in for the first time today and found that several of my ships are gone and I'm very confused

[polar pond]

Hello, does anyone else have problem retrieving info?

Retrieving latest version atleast

[teal lichen]

logged in again and they are back apparently 😒 nvm

[ocean wraith]

Is it me or is Shinano’s ear rub touch removed?

Uhhh, for real… looks like they forgot Shinano’s special and ear rub touch in this new update

[cobalt ridge]

Seems to be standard with the new dynamic skins

[carmine hedge]

Since the last mandatory update, the game crashes every 5 minutes of use. I did downloaded it twice after the first couple of crashes. The phone is Samsung Galaxy s21 exynos version.

[high topaz]

eh?

[finite oar]

How do I get AL to run in 'widescreen' on bluestacks? Noticed some of my friends have way more space on the main menu where their secretary is shown 🤔

[dry badger]

So I had a guild member request guild help for Meta but I don't see their request?

[junior ibex]

So I just downloaded the game again and went to log back in and my profile is gone and it made me restart

Anyone can help

[dry badger]

Make sure you have the correct server as before
And did you link your account
Twitter, Facebook or yostar

[junior ibex]

I did and yeah I didn’t realize that on a different server you would restart

[earnest dune]

Is it only me that the game keep crashing when in Operation Siren maps?

[earnest dune]

Nope, It randomly crash if AFK for too long. (How long is it is unknown)

I play on Nox

[lime sluice]

Having the same problem

[dusty barn]

any solution to this? ive playing azurlane in MuMu app and then after like 3 to 4 crashes azurlane asked me to redownload the whole thing

[sinful yoke]

did you press confirm?

[dusty barn]

ye if i cancel it it will not launch the game instead @sinful yoke

[dry badger]

So I had a guild member request guild help for Meta but I don't see their request?

[cobalt ridge]

R u sure they requested after you logged on?

[lyric lodge]

Also if it's already completed it'll dissapear. You can easily check this by clicking on it in the chat, and it'll tell you it expired.

[vital sentinel]

Is it possible to recover an account on a new phone with purchases from google play?

I have the name of the account and level

[sturdy sparrow]

In screen configuration you should choose "panoramic"

[wanton cipher]

is it mandatory to download l2d file from settings?(l2d was not downloaded from settings when game was closed)..game was working fine 30 mins ago. Then i started the game again its saying 'hash l2d file' missing something like that..this is the third time i am redownloading the game today...please help

[sinful yoke]

it us not mandatory

[wanton cipher]

then why the game just stopped working suddenly? is it bcuz one my secretary had l2d? but l2d was not active tho

[tulip valve]

I have a problem where in the OP the loading screen caps at 99.33

[compact dragon]

hello, I bought some gems and they are not reflected in my account

[teal lotus]

I lost my binded account

[finite oar]

Not sure if im blind or not but i dont see that option anywhere

[sudden jackal]

Hello, I purchashed the $40 gem pack and it didnt go through but charched my account, so I tried to buy it again to see if it would go through and it did, but now I have spent $80 and would like to get a refund

[lone mortar]

Stuck at loading screen

Lexington server

[lyric lodge]

Top pinned comment

[remote hollow]

Bugged screen

[carmine hedge]

This has happened to me. I contacted Yostar through email. You do charge back for one of the purchases through google play store's receipts. If you wait too long it will expire and you will be non-eligible. In that case, like what happened with me, you can send a screenshot of your receipt afterwards in the email and they'll give you gems worth.

[prisma ferry]

Hello! I'm not sure if this is a bug or glitch, but when trying to add blueprints to develop Saint Louis in the Shipyard, it won't add them. As in when I press the + button, nothing happens like it's not responsive. If not a bug, then is there a certain amount of blueprints I need first?

[finite oar]

@prisma ferry Look in the top right

She needs more levels

[prisma ferry]

Ah so it needs to reach 30 before it'll let me add more?

[finite oar]

10

I just got my georgia recently so she's low level. This is as far as I can take her right now

dev levels are like limit break ranks; you can't go certain milestones if they're not high enough level

[prisma ferry]

Ok I think I get it now lol

And for dev level do you raise it through research projects?

[finite oar]

Yep, do research tasks and you get those prints

this is more #gameplay-help stuff now tho, should move over there before mods wack us

[prisma ferry]

oof right omw there

[tender hazel]

So my guild chat isn't updating and i can't see the invites to META boss it's been going on for a few day's now

[carmine hedge]

Alright since customer support is takin it's time, i'll post my issue here too.

I can't move Azur Lane to external storage properly on my Android Samsung J7, 2017 edition. When i try, the app itself (from settings) says it moved 2.09 gigabytes to my sd card. My system says it moved .01 gigabytes to the SD card, the opposite of what should have happened.

I do not have the internal space to play the game otherwise.

[sharp shale]

you can only run azur lane from internal storage, if that's the issue you're having

[carmine hedge]

Then why does it even give me the option to move it?

[sharp shale]

[carmine hedge]

Can someone answer this? I want to play the game but cannot becuase my phones storage is too small.

[spare bluff]

Has anyone have trouble purchasing packs atm??

[carmine hedge]

I'm getting a "-1" error when I boot up the game. Can't even sign in. I've tried repairing l2d and assets but have gotten nowhere. Weird thing is that I was able to play it this morning.

[carmine hedge]

Nevermind. For some reason it forgot my twitter login.

[lost imp]

How did this happen?

[narrow marsh]

Is this broken? It just keeps asking for my info

[steep blaze]

yo im lvl 999

[stray rapids]

Uhh, I updated the app and now battles won't load to 100%

They reach 98.61% and then just stop

[lyric lodge]

See top pinned post

[dreamy shoal]

Uh so i updated the game then this suddenly appeared on my screen. Anyone know how to fix this?...

[stray rapids]

Fixed my issue, had to clear asset data

[slim nova]

My game keeps crashing, but my wifi and device are fine
I have enough storage too

[worthy ivy]

Glasgow on my account doesn't have a voice but I have the most up to date voice pack.

[lyric jungle]

Help i can use every other app but why when i open AL this happen

[glass belfry]

Is the exercise option buggy? Sometimes it doesnt let me change either ships from the vanguard or main position.

[autumn anchor]

can m1 macs run AL natively?

[restive needle]

How did this happen

[dire fossil]

My I ask a question?

What phone specifications should I look for if iwant to buy a new phone? That will go well in playing azur lane

[summer ingot]

Is it just me or are the boss fight loading screens always stuck at 90 ish percent ?

In operation siren

[halcyon crater]

I have a question? I purchased slow ahead from animate and was wondering how do we get codes for skin

Do we wait till product arrives or can we access now?

[sharp shale]

on the back of the package, there is a code you can enter in-game to recieve your skin

@dire fossil any flagship phones since 2017 should work great
something like snapdragon 835 or better, 4gb ram, and at least 16 GB of internal storage (I'd buy a 64+ GB internal storage one)

^ kind of bare minimum though

[halcyon crater]

Thank you

[dire fossil]

Also were can I buy the azur lane blue ray?

There are no bluray on the official websites n azur lane

[summer musk]

someone can tell me bismark have some limit to be in formation

[sharp shale]

elaborate

[winter crane]

is it just me or is the dock not working properly? When i try to scroll down all ships dissapear

[sinful yoke]

are you on an emulator?

[winter crane]

right now yeah, on bluestack

but I have been able to play there just fine in the past, just yesterday for example

[sinful yoke]

it is an issue with your mouse, because the game was not meant to be run with an emulator

[lament hearth]

Trying to complete missions, but the loading screen is freezing at 99.35%. Is this a known issue?

[sinful yoke]

check pins

[proud schooner]

Issue with logging in. Cannot load

[sharp shale]

if error:-1, sign in on the left

if you're stuck in a loading screen, check pins for solutions

[winged finch]

Is it just me, or has there been a constant [ConnectionReset] error message appearing going on?

[carmine hedge]

I sometime get the "your account is logged on another device" error

But it's often because I have connection issues

But can I in case of gather all ip adresse and location of WHERE my account is logged on?

That would give me an idea if I was actually hacked

Or if it's just a mistake on my side

[sinful yoke]

it is just your internet

[carmine hedge]

Cool

Well I still wanna check the ips in case if

[raw zinc]

my daily commision didnt reset

tried reset the game also still cant

[sinful yoke]

we cant do that

[sinful yoke]

sometimes it does not reset, you have to do them in order to reset them manually

[sick cloak]

did the patch secretly reduced the amount of exp you get from main story?

last week. i noted down the exp i would get from a medium mob in 11-1. and it was like 1,194 exp per frontline without mvp and with 120+ morale with S rank. today I noticed i'm only getting 1,137 exp per frontline with the same circumstances. is there something that i'm missing?

[sharp shale]

I don't think it was changed

[sick cloak]

what also i found that changed is my commander level over the weekend. from 118 to 119

does exp scale by commander level?

[sharp shale]

no

[sick cloak]

odd.

[sharp shale]

you get less commander exp from weaker nodes though

[sick cloak]

yea

but it shouldn't affect my frontline exp

but it did?

like its minimal changes anyway but i find it odd that it wasn't listed in the patch node if they did.

I found out where that missing exp was from. it was from the manjuuland exp buff that increased my exp by 5%

[lyric lodge]

Wasn't the +3% XP from the Manjuu Plaza thingie active last week? Edit; Manjuuland till June 16th Edit2; nvm... see you found it too

[sick cloak]

yeap

[polar moon]

Hi I can't make battel since this morning
I just can wait in loading screen

[oak arrow]

Check pins

[polar moon]

Thanks

A friend help me

I have repaired asset in settings

[cobalt ridge]

You mean when you +11/12/13 the gun?
Also it's a question for #gameplay-help , continue there

[lost imp]

Wdym there's finished missions?

[cobalt ridge]

They optimised it so they all disappear when you claimed all weekly rewards

[lost imp]

But the exclamation mark...

[tawdry verge]

I wanna put my azur lane account on another device and im not exactly sure how to do it, pls help

[cobalt ridge]

Does it stay? Restart the game ig
Or file a bug report if it does, I don't have an exclamation mark there

[cobalt ridge]

Bind your account to yostar/fb/twitter in settings, then on new account on login tap the yostar/twitter/fb button on the left

[tawdry verge]

Thank you :>

[quick dew]

I’ve got a problem with mine, so with me I used to play this game a while back and I tried logging back into my account and it seems it’s not working. So please do dm me I want to grind with my friends again 👌

[steel atlas]

c l i c k t h e p a w

[quick dew]

This is my account and one day I tried logging back in and it never worked, so if you guys could help me please do

(Got the screenshot from my friend)

[cobalt ridge]

Did you ever bind your account?
And it's only lvl 19, why don't you just make a new one

[quick dew]

True but the thing is I really want that username back as well

And idk if I ever bind my account

[cobalt ridge]

Make new account called Psyçu

[quick dew]

😦

True but still

Sorry if I’m being annoying

I’ve just been trying to get the account for a while now

See

422 days

[cobalt ridge]

I mean in case you did bind it, you can try login in with twitter/fb/yostar(email) and see if it works, but if you didn't bind it and never bought anything on it I doubt you'll get it back, but it's not like I personally can actually help you with that anyway (since I'm just some random server user).

[quick dew]

True ig

Yea

I’ll see with the yostar bind

[quick dew]

It didn’t work

Well it doesn’t matter made another account

[quick dew]

Thank you though 😋

I’m already like level 8 so it fine

Level 19 wasn’t that much ig

[barren sentinel]

will i get banned if i do a refund

i emailed twice about some gems i didnt get and its been 2 weeks

no response

i just want the gems i paid for

[safe mesa]

Odin isn't getting a fate simulation for me. I've maxed out her blueprints, but didn't get the finish message. Suggestions?

[cobalt ridge]

Only PR1 and 2 have fate simulation as of now

[pliant whale]

Uh

I found a glitch

Or I guess a bug?

All enemies defeated, still in mission area

Except the boss that I don't think spawned in or something

[buoyant herald]

I cant do Operation Siren fights for some reasons

I got infinity loadings mostly at 98% or 99%

Tried other map and enemy but it still happens

Tried campaign and it worked

any advises ?

Tried to reset phone/app as well btw

[sharp shale]

check solutions in pinned messages

[buoyant herald]

well it says that is about problem with internet but why would it always stuck at the Operation Siren and not the other options as well

[buoyant herald]

tested it on bluestack 5 and it worked

same network

so idk

my phone broke i guess

[magic tiger]

Any1 only been getting notification when they open the game? Never outside of it?

[lime barn]

My notifications are repeating and I'm not sure how to fix it. I got notified that Scharnhorst and Friedrich Class is over 3 times each all at the same time (so a total of 6)

[clear gust]

Hello, I got a little problem with my secondary passcode, It's a feature I use not often and I forget my code (Yeah I know shame on me). I tried to contact [e-mail] 7 days ago about this issue but I still got no answer... Is there a way to contact the support differently ?

[opaque lodge]

is there any way to delete audio files so i can save up storage ?

[left anchor]

So. I've been trying to get Arc Royal META's affection score increased, but it just sits at 50. Never moves. Is this a glitch or what?

[sinful yoke]

make sure your app is not put to sleep

[sinful yoke]

send a follow up by replying to the original email you sent

[lyric lodge]

Wait exactly 2 weeks and 2 days and they'll 'fix' this issue.

[lyric lodge]

Topmost pinned comment. You seem to read about a different issue.

[magic tiger]

That was it, thank you!

[flat vapor]

I have an issue where i cant change PR ships on my research

[cobalt ridge]

Is it the PR catch up that gives you 300 prints and you already got all 300?

[flat vapor]

yea

if i get it to 300 i can never change it?

[cobalt ridge]

You can only get 300 BPs out of it total for all PR1 ships, so you already reached the limit. So yes.

[flat vapor]

Thanks

[steel sonnet]

Lolololololol

[buoyant herald]

@lyric lodge

this?

[sinful yoke]

top most pin

ignore the google sheet

#tech-support message

[buoyant herald]

ah okay

[lyric vortex]

is there any way to spend in azur without using the google play card or a credit card?

since the play card isnt avaliable where i am

[sacred lichen]

paypal

[carmine hedge]

I have an problem my fb acc got hacked and my fb and my al acc is binded out there and i did not install the game what do?

[stray rapids]

Is it possible to play with the same account on two separate devices?

[cobalt ridge]

At the same time: No
Otherwise yes

[stray rapids]

So let's see if I understand this right
If I try playing on Bluestacks (my primary way of playing) and my phone at the exact same time, only one will work
If I go away for a few days and use my phone to play, I can still tend to my account from there?

[cobalt ridge]

Umm you don't have to go away for a few days, you just need to log out on bluestacks and then can instantly play on your phone afaik

[stray rapids]

Well I only just installed AL onto my phone

I don't even know if the account will copy over

[cobalt ridge]

Well you need to bind it to twitter/fb/yostar, then log in with that bind

[dusty flame]

Hello, there is a problem i lost my account and i don't know how to retrieve it. the account is not binded whit anything, is it possible to get the account back? sorry for the trouble

[weak cradle]

hii guys, I have an issue regarding my account binding problem, got myself a new phone but can’t log in on it, I also can’t do a single binding in my old phone.
is this the right channel to report it? is there someone I should dm instead? got screenshots to share..

when I try to bind it just popped up that it was already used for an account. I suspected this is because I accidentally created a new account when attempting to login on my new phone.
I bind twitter account on my old phone, but when I try to login on my new one it just straight created new account.
when I use my other emails it says“access token verification failed”

my life is just a heap of misfortune
thanks in advance

[ocean raft]

Hello, I lost my old phone with my account in it. It was bound it to tweeter and I thought that I could just reconnect in there with my new phone but I just get a beginner account no matters which servers I log into. Could you please help?

[proud schooner]

Getting network errors again for the third day in a row (in the afternoon)! It’s not my network, both Wi-Fi and cellular breed the same error and other players in Dallas are getting the same issue! Please fix the servers as much as we spend

[proud schooner]

Can now confirm, north Dallas having the same login issues as south Dallas for the third day (1 friend said since the last update)

[mystic lodge]

I need help I forgot my yostar account

My name was WetLolipop

[mystic lodge]

I have proof of transaction history

[low niche]

Hi I had a bind code and (I thought Twitter bind) to my JP account. Reinstalled to see if I could get rid of that loading... bug after switching apps, and somehow ended up with a new account. I input the saved bind code after I got through the tutorial and somehow ended up with... THE SAME NEW ACCOUNT. please help? The screenshot of the bind code literally exists before the new account it somehow got bound to was created.

[mystic lodge]

ME TOO

[quaint raven]

Oh if you have purchase receipts, just email the Customer Support and give them all the info you have

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[quaint raven]

Also can email them at the above address, you should be able to have them unbind your mistaken fresh account so you can bind correctly to the actual account.

Also, did you bind the twitter account on the loading screen of the old phone or in-game when you were logged in, and did you login with the twitter account on the main screen first on the new phone?

[quaint raven]

Did you login to twitter on the main screen before trying to login to servers on the new phone?

[quaint raven]

You need to login to the bind account using the buttons on the main screen I believe, not after logging in to a server

[low niche]

I did. Twitter brings me to my twitter app where I authorize access, then it errors out. I input my bind code into the main screen and it "worked" but I went in and it was the new account I just finished tutorial on.

[quaint raven]

Well in that case you probably should email the [e-mail] for them to check if it's binded correctly or to bind the correct account

[pearl bay]

I'm having an issue where the loading screen freezes at 99.36% wheenebr I try to get into battle

Anyone ran into this issue before?

[outer herald]

@pearl bay it should be the first two pins in this channel here for that issue

[pearl bay]

Ah thanks

[ocean raft]

@quaint raven yeah, I login to twitter in the main screen before going into the game but I still can't seem to get access to my account

[quaint raven]

Probably need to email the customer support then

[ocean raft]

How?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[bright zinc]

i can help you, send numbers on your credit card

[severe apex]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[hollow python]

Welp The Game said your Version is Out of Date

[hollow python]

Pain

After A Repair Asets

But the Problem has Been Fix

[polar lily]

So uh my ingame download isnt working

[golden ermine]

please help it doesn't actually finish downloading

[golden ermine]

and shows this

do i clear assets and download them all over again?

[carmine hedge]

Maybe uninstall the game and then reinstall it

[golden ermine]

hmm okay

i will try that

[minor ginkgo]

i can't login

since server up