tech-support

[normal ocean]

Oh yes, what happened?

[sinful yoke]

well the pins is not for the notification issue @carmine hedge please update your game in the app store

[brazen creek]

I still want to play but this is making me sad

[covert quiver]

Actually

It took my time

[carmine hedge]

Thank you... i can finally rest in peace

[sinful yoke]

@normal ocean they contacted CS and sent a screenshot of the Permissions to Storage screen which is always in Japanese even for EN version, so CS believes that Wangggg downloaded JP client and is redirecting them to JP support instead but they need help for the EN client

[covert quiver]

They send back

[long depot]

Hello so where do we report the bug for the quest not counting?

[normal ocean]

Oh, I think I saw his message just now .

[covert quiver]

"download in playstore" which I do 3 times already

Now I download again

[sinful yoke]

@covert quiver please wait a bit before responding we're trying to clear things up with CS

[covert quiver]

So frustrated with this

[normal ocean]

lemme help you through the CS system, i'm trying to find that conversation

Or could you please send a message through CS system again? Lemme check it

[sinful yoke]

please report the bug through our Belfast bot by DMing her !feedback and she will take you through the process

[covert quiver]

Okay I will

I say alot

And got reply like a robot

Make really disappointed

[sinful yoke]

there is always auto reply just to let users know their email was sent

[normal ocean]

Well, I have to say I talked to you in the system~~ Don't worry, text me again~

[sinful yoke]

@brazen creek is your app updated fully through the playstore?

[covert quiver]

I mean

I know the bot message

But

The real human reply

Very short

[brazen creek]

@sinful yoke. Yes it is but still it crashes

[covert quiver]

I have include ( download in many different one) in those massage

Message*

[sinful yoke]

Geng was trying to find your ticket to better help you @covert quiver which may explain the responses

[sinful yoke]

does your device have a system update?

[covert quiver]

I have done download now

I will record

[brazen creek]

I've checked and there is nothing for it@sinful yoke

[sinful yoke]

there is no need to, I have told Geng, a support worker, your issue and he understands that your issue is in the EN client

he will try to help you fix the black screen

[covert quiver]

This time

It response

The EN message

Seems like the response base on my language

But the result still the same

U can have a look if you want

[brazen creek]

@sinful yoke thank for your help I guess. I real liked playing the game to

[normal ocean]

I have sent you the solution through the system, please check it~~~

[covert quiver]

I see

I have deleted everything

But I'm not sure

Where file can be hold

I can say that

Manager of files as you said

Is clean

[sinful yoke]

might want to email them that so they can email you back properly

[covert quiver]

I've recorded and I will send

[sinful yoke]

@brazen creek typically rebooting over and over is a result of a device that cant handle the game.. but your device seems to manage it fine and given you reinstalled and it didnt help and these other solutons, you might want to contact customer support to get a more specific solution since they have more information

[covert quiver]

Im wondering

If the game ban Vietnam Id

IP I mean

[sinful yoke]

we have a couple of users from vietnam, but typically the game doesnt run smoothly with connections in SEA

but you said changing connection and applying VPN did not help which is what helps users who cant connect to it

[covert quiver]

I download the game about 10 minutes

[sinful yoke]

so it is something else

[covert quiver]

I can say my internet work properly

I have play the game before and never this such issue

[fickle tartan]

is notification fixed?

[wooden heart]

So notification messages are back but they don't vibrate the phone or make a sound to notify, does anyone know how to fix that?

[dreamy anchor]

did anyone of you guys lost the ships they pulled yesterday after the update?
i pulled 2 San francisco and 4 boise and 1 fish but all of them disappeared except of one of the boise.

i dont have enough cubes to pull that much again...help

did this happen to someone else?

[warm shuttle]

Notification is broker again?

[vast quartz]

if you are having problem with notification just dont know the new version in google play, it should fix it

[smoky shell]

I have the new version, but notifications are still not getting pushed through.
They only show up when I open the app

[slate saddle]

Question; should i be able to download the option AL update? Because google play says otherwise.

[tulip dew]

Hi I have a problem buying gems, what should I do ?

[wooden heart]

Yeah I seem to have the same problem as Nyarlat

I downloaded the new version from google play as well

well scratch that it's magically working again

[tulip dew]

I purchased the trade license yesterday but it dont appered on my credit card yet.

But today I made another 1 usd purchase and was charged normally, what should I do?

[carmine hedge]

the game is extremely slow and freezes a lot especially in battle on my medium-end tablet, why is that?

its also set to 60 fps

[smoky shell]

Hmm, mine still only showing after launching the game. But just got the in-app update so we'll see what happens in 1.5 hours

[carmine hedge]

even cutscenes are extremely laggy, 10 fps at best

[signal remnant]

Guys, what happen to my azur lane app, Ive been playing the updated version for a day but then it become like this. Press the "play" button on Appstore can't open the game either.

[carmine hedge]

Hello, is there any way to get animated background video from second anniversary?

[modern shoal]

Hey, I know it's been mentioned already but notifications are still not working properly. For me they only pop up when I launch the game. Totally useless lol

[warm shuttle]

I do but notification it's bug

[glass belfry]

Still Im getting notifications problems. The game crashes instead of sending notifications. I already downloaded the update through the store🙁

I have this problem since the app got updated yesterday

[candid temple]

some one with problens with guild contribution ?

if i try to make my contribution display some error even if i logout i cant make it, and yes i have my 3 dailly to make

[rain whale]

I also have some problems with notifications, they appear normally but no sound or vibration on my phone for them. Will try reinstalling the whole game in a moment and report back. OnePlus 7 Pro, if that helps at all.

[crimson tangle]

I'm having 2 heavy issues:
1: i can't stay logged in, i have to give permissions, accept ToS, log in and skip the intro during events every time i start the game
2: since the latest update, the game crashes before the intro (wich i have to skip because of issue 1)

i already tried uninstalling and reinstalling the game (twice) and it always reverts to this state

[warm needle]

i have issue i want to change linked facebook acc but i wont let me changet

[rain whale]

Huh, it seems that my notification problem was fixed through re-install, also restarted my phone afre deleting the game to get rid of any possible lingering files that might get left behind. At least it works while phone screen is on.

[formal turret]

Can you play at two servers on one account?

[muted copper]

Hi would like to ask , I cant seem to 3 star chapter 1 hard mode

I had no issues with chapter 2

escort fleets wont spawn on chapter 1

[warm needle]

helpp i lost my accc

acc

i cant get my acc back

same problem

[formal turret]

Yeah and I was excited because of the event

[warm needle]

pls help anybody

[formal turret]

Did you play on the same server?

[warm needle]

uhhh god dam i goit back

[pallid zodiac]

This is probably a dumb question but is this the correct place to talk about a refund?

[warm needle]

i reinstaled a game to try linking difrend facebook acc

[formal turret]

What dou you mean different facebook acc?

Please help me

[shadow oxide]

You still having problems with this?

[warm needle]

i linked acc alr but i want to chaget but i wont let me chaget

[shadow oxide]

Are you trying to change a binded fb acct to another fb acct?

[warm needle]

yea

[formal turret]

I just want to get my old acc back

[warm needle]

but almost lost main acc

[shadow oxide]

Try binding your Yostar acct first or other sns acct first before you can bind your fb acct

[warm needle]

i blind twiter acc too but it wont load

and i try to blind yostar but it wont let me

[warm needle]

did u get u acc back

[formal turret]

No I don't know what to do

[crimson tangle]

I can't even load the game, it gets black screen after loading screen, then restarts

[pallid zodiac]

Or do I need to send a e-mail to support about a refund?

[worldly lion]

Anyone still suffering from lack of notifications? My still doesn't really work

[shadow oxide]

Same

I updated the fix yesterday

But it works fine if either im in game, or just logged in

[worldly lion]

It doesn't work when in background, tested with a 20 min commission, watched YouTube for more than 20mins, zero notification

Did the fix and app store update too

[shadow oxide]

But does yours show when you are in game?

[sturdy willow]

Hello where can I get apk of the game ?

[shadow oxide]

Cant you just use the app store or google play?

[sturdy willow]

I can't

[shadow oxide]

Try downloading it on apkpure

[worldly lion]

Yes

[shadow oxide]

Same here, I still couldnt find any fix for it

[sturdy willow]

But I don't really need the other files , I just need the apk , I can't download 1gb (yes I'm just updating)

[shadow oxide]

Apk of the last update?

[brave kraken]

how do i leave a server

i accidentally made an alt lmao

[sharp shale]

well you can't erase the account

go to settings, on the bottom it says log out

then click change server in the title page

[brave kraken]

oh so that account is forever made

guess i’ll use it then

[carmine hedge]

my friend has 202 builds and no NJ, what is he doing wrong?

I dunno how pity claim works

[sharp shale]

there should be a claim button

[carmine hedge]

yeah he figured it out

thanks :p

[sinful yoke]

@finite goblet you'll want to head over to #gameplay-help

[finite goblet]

oh my bad I misread the channel

[shadow oxide]

Hello staff, I updated my game yesterday for the notif bug yesterday, and it still doesn't show the notif properly
It will only appear if I just start the app but not when i am using it

[crimson tangle]

I'm having 2 heavy issues:
1: i can't stay logged in, i have to give permissions, accept ToS, log in and skip the intro during events every time i start the game
2: since the latest update, the game crashes before the intro (wich i have to skip because of issue 1)

[sinful yoke]

have you tried restarting your device firstly? thought it sounds like you may have to reinstall

[flint terrace]

Having issues getting stuck at 99% loading into battle. Any suggestion?

[left quest]

I'm getting non-english characters in the storyline, I didn't see anyone else reporting this, but others in my Guild are seeing the same thing, on Sandy

[sinful yoke]

pins

[sinful yoke]

no one is reporting it formally, but we’d appreciate if you could

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[ember remnant]

I can't delete my account at all. Trying to make an alt for the rally request but my phone saves the random account with a random name no matter how many times I uninstall the game.

Looking it up it just says to uninstall and no account should be there. Otherwise I would need to contact Yostar to have the account be deleted permanently?

[crimson tangle]

I already did that
It was solved but reverted

[left quest]

Thanks, I hope I did it correctly, I'd never reported a bug through the Belfast bot before

[sinful yoke]

its a translation issue not a graphical bug and your screenshot section just says yes

[left quest]

I must have missed the prompt to add one

[sinful yoke]

if you dont mind trying again that would be helpful

as long as it gets sent to translation issues instead, I can patch up the rest

[left quest]

Done, submission 4647. Thank you for your help

[proven jay]

Is this a bug?

My notifications pop up if i open azur lane ._.

But if im not in game no notifications

[past root]

Untranslated

Tho I can read katakana🤣

[shadow oxide]

Someone posted that on #bug-reports

[past root]

Oh okee

[shadow oxide]

Yep but just for some of us, kinda sad actually

[proven jay]

Oh ok

Sigh

Notifying while logging in kinda stress hahahha especially if commission or research

[misty citrus]

Um, I'm wondering how long on average it takes for support to return accounts, I submitted the information and did the necessary steps last week. I'm just unsure if it's the norm to have to wait that length of time.

[versed crescent]

Is binding two accounts in Azurlane fine or no ?

[formal turret]

I just reinstall the and I can't play on my old account even though I'm sure I bind it on Facebook. Because when I logged in it made me play the tutorial and made a new account. I don't my UID cause I just reinstall the game but I know my IGN and level. PLEASE HELP #tech-support

[hybrid sun]

Any way to help restore the subtitles box for the secretary on the home screen? I've repaired assets and live2d and it didn't fix it. Is there something I'm missing or am I the only one?

[uneven coyote]

I bought some jems and paid, but the azur lane had an error parsing the payment or something. How do I fix that? I want my gems, not akashi stealing stuff again

[wispy pumice]

Anyone else had an issue buying gems thru mobile and having the game stopping / restarting because it goes into vertical screen mode? I cant buy gems because of it

The game is in horizontal screen mode then when I click buy and the google purchase UI goes up, it goes vertical and thats where it stops. I dont have time to click the button for purchase

[shadow oxide]

On the left side of the secretary try to click the conversation box

[hybrid sun]

Oh my god I'm so dumb. Thanks a ton!

[shadow oxide]

Support just answered my question and they told me to just reinstall the whole game

[sinful yoke]

please make sure to bind your account in settings before doing so!

[dawn forge]

Oi did anyone here get a sudden "connection lost" bringing you back to the login screen unable to do anything after beating an event map?

[astral oyster]

hi i just purchased some gems and it says pending in the apple store how do i make the transaction go through? my gems are not appearing in the game

[sturdy willow]

Yes

[proven jay]

Did it work?

I just want to make sure

[wispy pumice]

OK nvm this one. Looks like it got fixed by an update.

[shadow oxide]

I am still at 16% lol

[worldly lion]

reinstalling the game works

[calm tendon]

u still hab problem wit it???

[pale star]

why is azur lane stopped working even though i didn't open?

[calm tendon]

then how did u know it stopped working

[still leaf]

Anyone on phone getting stuck on loading screen for all fights? Hasn't worked since doing the optional google play store update.

[jaunty violet]

im reinstal game and my account lost but im bind with facebook and not works

help

[pale star]

android reports apps stopping with a window in the middle of your phone

[sinful yoke]

update the app in the google play store

[pale star]

aight

[sinful yoke]

@jaunty violet check your server and please press this button in server select menu

[jaunty violet]

thank you for your information

[pale star]

the fck my game won't finish update despite 100%

[shadow oxide]

How can i skip the tutorial? I just reinstalled my game to fix the notif bug

[sinful yoke]

you login at the title screen, not in settings

[shadow oxide]

Thanks, I thought those were links to send me to ALs sns pages

[hollow jewel]

how do I play my character from another device? I had binded my account, and I tried to connect using the options on the left of the login screen but it started the tutorial

[shadow oxide]

Did you bind it already?

Just click the change server and click "Results found"

[hollow jewel]

nothing happened, still got the tutorial

[shadow oxide]

Did you refresh it until you see your acct?

[hollow jewel]

with a little icon?

[tropic jasper]

is there an alternative method to activate log mode?since I might need to provide that when having technical issue. the method on this video never work even once for me https://www.youtube.com/watch?v=Wi11QDE7ewg but I do remember that I accidentally activate it once (I don't remember how)

[brazen creek]

@sinful yoke I manged to get it working but now I'm so far behind for the race for new jeresey. That I don't think I'm going to get her

[pearl spindle]

Do the Server have Problems again? Loadingscreen at 99% before battle.

[sinful yoke]

check pins

[versed crescent]

Hi I'm new here can I ask if it is okay to have two accounts bind in Azurlane?

[pearl spindle]

ah ty

gonna reinstall it then

[proven jay]

UPDATE: well i reinstalled azur lane finally notifs are fixed....ty ty ty

[proper nimbus]

Hey guys can someone help me? I was not able to go in game the loading screen was stuck at 95% and I reinstall the game and now I can t get back my account

[sinful yoke]

did you bind your account previously?

[proper nimbus]

It was Bind with Twitter.

[sinful yoke]

have you tried logging in with your twitter?

[proper nimbus]

ye but now bind the account i started playing on

a few hours ago when i reinstall the game

[sinful yoke]

if you dont remember your server, press this button in the server select menu

[proper nimbus]

It was Amagi

Is it possible to bind another account to twitter

[sinful yoke]

you can only have one account per bind

[proper nimbus]

so where is my other account then

Can I tell u the name and level. And if u can check where it is binned and tell me?

[sinful yoke]

do you have the UID?

[proper nimbus]

what is UID

[fading zealot]

can i get some help?

[proper nimbus]

this guy responds within 15 minutes don t worry

[fading zealot]

im stuck on this screen for some reason

[proper nimbus]

restart game

[sinful yoke]

its a long string of numbers located in your profile, generally its kept as a screenshot or copy pasted

[sinful yoke]

restart your device, if it doesnt help, try changing internet connections
you may have to try a VPN

[fading zealot]

alright ill give it a try

[shadow oxide]

Omg sorry, forgot to tell you that it fixed mine

[mortal anchor]

Is there a reason for the frequent crashing of al ever since the non mandatory update, also any fix for it?

I already download assets even deleted it and still my game crashes

[proper nimbus]

@sinful yoke is it counts as UID

[shadow oxide]

You can find your uid in your profile

[proper nimbus]

it is photo long ago but its my name on it

[sinful yoke]

no, UID is a string of numbers, not a name as I said

[shadow oxide]

Might I ask, does the crash happen the same time a commission or a notif will show?

[sinful yoke]

you might be missing the new playstore update sent out 24+ hours ago or so

[fading zealot]

has not worked, still the same screen

[sinful yoke]

you also tried a VPN?

[fading zealot]

yes

[sinful yoke]

I personally cant check your binds without the UID, but I’ll ask again to make sure, did you press this button?

[mortal anchor]

It seems like its the case since everytime i relog, a commision is finished

[sinful yoke]

you may have to reinstall then, is your account bound?

[fading zealot]

yes, i had a similar issue yesterday as well and already reinstalled though

[sinful yoke]

can you try checking your google play store to see if there is an update?

[mortal anchor]

I dont have google play store only apk pure since chinese phone bad

[sinful yoke]

have you tried checking apkpure then

[mortal anchor]

Nvm theres a new update today

[sinful yoke]

a new update was sent out to fix the notifications causing crashes issue recently

[mortal anchor]

So reinstall then?

[shadow oxide]

Yeah, reinstalling helps, it helped the notif problems for me, even though I downloaded the fix yesterday

[sinful yoke]

well… you can reinstall if you prefer doing that over updating the app

[sinful yoke]

did that only help temporarily?

[proper nimbus]

I pressed it and shows me 2 accounts 1 in Lexington lv. 7 and 1 in Amagi lv. 4 but mine was lvl 68

[shadow oxide]

Try refreshing it again

[mortal anchor]

Ok then and thanks for the help

[sinful yoke]

make sure your account is bound beforehand

[fading zealot]

nope, i thought id wait and see but its still the same screen

[shadow oxide]

When you reinstalled yesterday, did you just clear the cache or uninstalled the game?

[sinful yoke]

typically that screen is a connection issue, what region are you in?

[fading zealot]

europe

[sinful yoke]

can you try deleting the app and going through your file manager to make sure all files from azur lane are deleted before reinstalling?

[fading zealot]

alright

[proper nimbus]

I can t find the UID

I don t have photo of it

[sinful yoke]

im going to sleep now but if that doesnt help still, please open log mode and take a screenshot of what it says during the black screen and send it to customer support at [e-mail] and they will help you out more specifically @fading zealot

[fading zealot]

tysm

[sinful yoke]

@proper nimbus contact customer support for account recovery and they will help you recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

and heres log mode:

/logmode

[carmine hedge]

https://youtu.be/l3ujs7D0tFE

[proper nimbus]

So what do i need to do? Send message to "[e-mail]" and ask them to recover my account?

[valid wing]

uh did something break? opening AL now is a perma black screen

was working like 10mins ago

restarted device like twice already

nvm it works now

[charred raven]

by the way
where is lucky bag ?

[sharp shale]

none

[foggy sapphire]

Hi, I'm having a trouble on My blueprint catch-ups. I can't seem to switch the selection. Any reason for this? I'm still new to azl so I'll really appreciate it a bunch (´⊙ω⊙`)！

[shadow oxide]

You can only get 300/300

Thats not each

Thats for all PR1

[foggy sapphire]

Yeah I know, but in my case I was planning on switching to a new (ship) catch-up. It's just that I can't seem to have the switch selection to it (｡ŏ﹏ŏ)

[shadow oxide]

Well you are at 300/300 already

You cant switch

You having 300/300 means you got 300+ blue prints on saint louis

[tough frost]

My account before it’s gone, reduced to atoms

Btw this bug though

Why it’s gone? Because of the update caused this

And i linked my Facebook account into it

[proper nimbus]

ye the last update take my account too

[tough frost]

Me either too

[proper nimbus]

So if they dont give me back my acc I rate them with 1 star on Google play and go play Genshin Impact :D

[tough frost]

Lol i will rate it 1 star too on IOS and go play girls frontline too :)))

[shadow oxide]

You guys did not use bind?

[tough frost]

I did but it bind with my Facebook account

And i have to starts a new one

[shadow oxide]

Try to click this then

[keen cosmos]

Does somebody know if its safe delete files like loading screens? One of the new one is just disgusting
Sorry dont know where else to ask

[shadow oxide]

Sorry to ask, which one is disgusting?

[proven oasis]

Is it possible to migrate your account to a different server?

[proper nimbus]

i binded the acc but sth happened

and i cnt get it back

[shadow oxide]

Nope

[shadow oxide]

Did you bind your acct now?

And tried refreshing the server list?

[rigid wagon]

Idk why i can't get the rewards

can someone help me out with this

[lyric lodge]

"Unlock Daily"

[rigid wagon]

i still don't uderstand

[limber vigil]

Yo just installed azur lane and its like this when I start it any1 know how to solve issue?

Tried changing between WiFi and data and still didn't work

[outer herald]

It's time locked, so you're going to wait a day for the next reward

[abstract knot]

Is there something wrong with New Jersey’s ‘Dontcha just love it?’ I see no indication that it activates.

[rotund oriole]

The cutscene when i entered chapter 2

There’s a part that isn’t translated to English

[shadow oxide]

#known-bugs

[subtle niche]

am i the only one that cant load into combat?

[median plank]

is there a way to switch the loading screen background image to high quality?

[proper nimbus]

@subtle niche yesterday i just had the same problem i was in loading screen and it was stuck at 95%. I reinstall the game and lost access to my account that was binned to twitter btw.

[sinful yoke]

check pins

[sinful yoke]

they should already be high quality

[brave rune]

Is this a bug or is yostar just now being more strict about oil gains?

This morning I did commissions no problem, even got mail oil no problem. I was full the whole time and like usual can't touch the canteen.

But now this is popping up.

[sinful yoke]

try restarting the app and check your oil

there is and always has been a hardcap for oil, you sound like you’ve gone over it

I believe the cap is 25k or 20k

[sharp shale]

25k

[proper nimbus]

can you please help me to recover my account i don t know the UID and lost bind to it if i message the official support for help will they help me recovering the account

[sinful yoke]

I have already said yes to that message about 8 hours ago

[brave rune]

Hard cap would explain it, thank you

[median plank]

i'm running azur on my emulator and it doesn't look 1080p, more like 720p

just wondering if there's some option ingame that lets you download higher res versions or something

like if u open the image fullscreen, the image just isn't as sharp compared to like the loading bar

[carmine hedge]

I have like 25k oil stored, 20k over my limit and I can't get the mail rewards cause of it 🤷 or do any commissions at that

[crimson tangle]

Same

at least until some days ago

now i have to reinstall the game every time i restart my device

i play on PC so you can understand my pain

[tough frost]

I ALREADY CLICKED THIS

[tough frost]

IT SAYS NO DATA

[tough frost]

AND I HAVE TO CREATE A NEW ACCOUNT

[crimson tangle]

And since i share my internet i can only download at 1-2 AM near reset hours

Is there any fix other than reinstall?

Might consider switch to mobile

I have 16 GB available, will it be enough?

Is it safe to delete data if i have bind account?

[storm wraith]

So I logged into the game today and I'm missing stuff. For example laffey retrofit skin, that asset is just missing. Repairing assets in game settings said it needed to grab about 452MB but when it was downloading it was switching in between 0% and 1% and then said it finished somehow. So data repair in the game isn't working for me

[cobalt isle]

i had done one multi roll and this number did not go up because i had no room in my dock

it stayed at 140

[long mantle]

I can't start any missions it gets to 99% and stops tried turning wifi off, repairing assets, restarting my phone still doesn't work

[sinful yoke]

check pins

[long mantle]

Whats pins?

@sinful yoke whats pins?

[keen dirge]

Anyone else having fairly frequent crashes since the latest event?

[tawdry arrow]

Im not receiving any notification of comm/skill/research finish when im not ingame

Even tho i turn it on for long time now

[shadow oxide]

Only fix I know that worked for me was reinstalling it

[sinful yoke]

update the app in the google play store (or however you obtained the game)

[rotund oriole]

When i defeated the boss of B1 for the 1st time the fake Hornet name isn’t in English

[devout lava]

Hi i am unable to bind my Yostar account to my game account

[sinful yoke]

what errors do you receive when trying?

[manic shadow]

anyone know how to fix this? its been all today..... and its about to reset in two hours

[vestal totem]

Cant login, please help

[devout lava]

I got the 100200 error

[vestal totem]

Tried switching to data, didnt work. Restarted phone, still the same error

[sinful yoke]

login with your bind on the left @vestal totem

[vestal totem]

Ok will try

Omg thanks, got in

[devout lava]

I tried login in from homepage then they give me Eroor 100303

[long drum]

I've seen that log on the far left side before, don't know why it's there

[vestal totem]

Its "dev mode" or smth, i triggered that to see if anyone can help out here ._.

[azure garden]

i haven't logged in for a couple of months and when i try to log in a new acc sets up, i linked with fb twt and email

[sinful yoke]

are you logging into the right server?

[vestal sage]

My fleet refuses to complete the loading whenever I try to make it attack a Siren dup.

Jk, yeah it wont load to 100%

[sinful yoke]

check pins

[vestal sage]

Which one of the pinned messages

[sinful yoke]

the most recent

[ebon forge]

Battles won't launch, the loading screen stay stuck at 99,29%

Literally literally unplayable

[vestal sage]

Kawa says check the recent pin

I did it and it worked

[ebon forge]

Ok

[azure garden]

realised it was definitely the wrong server lmao all fixed now

[junior scarab]

Uhhhhh this popped up after i had unlocked my phone

Is it my phone or azur

[outer herald]

That's just the log report, you use that if you run into major issues

[junior scarab]

Ah okay i must have mashed my hand into the screen and pulled it up some how

[outer herald]

It pops up when you press the bottom right corner and do and expand motion on the left side to pull it up

[agile crystal]

Has anyone else had crashes 1-2 times a day past couple days? Every time i would repair assets but it doesnt feel like the crashes are stopping
I just crashed about 15mins ago, repaired again, now i gotta wait again before i can login

[urban axle]

Loading stuck at 98% (when Fleet go in a battle node), change of connection don't resolve the problem

[agile crystal]

Happened to me and a lot of others, check pins

[urban axle]

Already check

[cosmic bridge]

I loaded up for battle and I'm stuck.

[sinful yoke]

check pins to fix the issue

[cosmic bridge]

where is the pin?

[sinful yoke]

#tech-support message

[sturdy plume]

what should I do if I lost my account

[safe elk]

Ditto ^ but I spent a bit of moneys

[lyric lodge]

What does it say once you click here https://cdn.discordapp.com/attachments/488684387932700672/848234341053235250/image0.png

Or did you guys lost your binds? "Lost" itself is too broad a stroke to go on...

[sturdy plume]

my account was linked to facebook, but after I logged into it there was nothing there

[uncut ingot]

uhhhh so im tryibg to get into azur lane again after like a big hiatus of mine and everytime i try to activate it it shows the companies then straight to a black screen, wut do?

i know to delete some local files or something but idk what to delete

[frank bay]

since it won't even load, is your phone really low spec? Because I know it won't even launch if you don't have enough RAM.

[uncut ingot]

Its an LG Stylo 5 and it has worked before so im sure i have enough RAM

unless they stopped supporting the device, i think it can handle it...

[broken crest]

uim having trouble opening azur lane on bluestacks 5, can anyone help?

its nougat 32 bit, 4 cores and 4gb ram

have no trouble opening other games

weird how the screen is black and also not black at all

i can play gfl with the current settings

[white rapids]

Reload money into my Google account and it doesn't, what do i do?

[steep blaze]

its been 6 hours

i still haven't received my 30 days trade license

[vapid tiger]

help

welp i just reinstalling the game

[trim yoke]

i'm having trouble installing the game on my tablet. play store freezes/stops responding while installing. it didn't happen on the same device about a year ago, before i took break

is there a way to download and transfer the install file from PC via cable?

[grand lake]

Im sure I bound my account to FB but i cant find my old acount atall

[floral nova]

still having the problem?

[uncut ingot]

unfornatly yes

still same screen...

[floral nova]

I had the same issue for the past couple days and figured out fix last night

[uncut ingot]

oh??

[floral nova]

Do this then uninstall game then reinstall and see what happens

[uncut ingot]

download Google play services or azur lane?

[floral nova]

AL

Wait are you on PC?

through emulator?

[uncut ingot]

oh uhh I'm on phone

[floral nova]

Android?

[uncut ingot]

mhm!

will that effect it??

[floral nova]

Nah just do the same thing

uninstall AL then reinstall after doing those steps

[uncut ingot]

okay did all that just waiting for it to finish downloading!!

thanks man! I'll tell if it worked or not

[floral nova]

Okay hopefully it works for others

I've seen a lot of people struggling with this

[uncut ingot]

it worked!!

[floral nova]

Awesome!

@sinful yoke Found a fix for Black screen after Opening logo's bug

[sinful yoke]

clearing cache doesnt always work

[floral nova]

Worked for two people

[sinful yoke]

theres a number of reasons for a black screen

and the most common is connection, so we work through those ones first

and the rest gets “complicated” and users dont do it correctly half the time

[barren ferry]

so i accedently signed up with apple if i get to 25 and change my name will it be avalizble on the account i want to use

[left quest]

!bugreport

[fair shell]

Hello commander, if you'd like to report a bug please send me a direct message with !feedback and I would be happy to assist you. However, be sure to check #known-bugs to make sure you're not reporting something that is already known. You can also check the Trello boards here:

Bugs: https://trello.com/b/Hd2cMeYU/azur-lane-official-azur-lane-en-bugs
Translation Issues: https://trello.com/b/7gz5rAAi/azur-lane-official-azur-lane-en-translation-issues

[hasty obsidian]

how do i fix the lvl 70 bug with NJ?

[lyric lodge]

You don't, the devs need to fix it

[hasty obsidian]

do we know when that might be at all?

damn ):

[civic shuttle]

i Uninstalled the game and re installed it today and it keeps giving me the tutorial yet i had a account full of stuff, is there a way i get can back on it?

[sharp shale]

are you on the correct server?

[sinful yoke]

be sure to try this

[lean dove]

hello

sorry to bother but I think I found a bug with New Jersey

its about her level cap

https://cdn.discordapp.com/attachments/725974275772776458/848724687801548841/MuMu20210530214822.png

I was told she was supposed to work like Shinano and be able to reach level 100 without limit breaks

but she is working like a normal SR ship for me and I can only level her up to her current limit break

[sinful ruin]

i bought gems but didnt receive them and still got charged

[civic shuttle]

I was on Lexington and logged into that one

[silver galleon]

I am having the same problem. My New Jersey is stuck at Level 70. Have you found a fix?

[lean dove]

nope

sadly

[silver galleon]

Do you still receive XP?

[lean dove]

yeah

it shows in the screenshot I posted

she is at 210324 exp

https://cdn.discordapp.com/attachments/725974275772776458/848724249690374224/MuMu20210530214641.png

it also shows awakening option

even tho I have her at 80

and if I try to awaken her it gives me an error

doesnt even show what I need for it

[silver galleon]

Same for me but at 70.

[lean dove]

exact same problem

[eternal token]

LB her?

[silver galleon]

I just limit broke her

[lean dove]

I mean sure once I get enough to buy ur bulins I'll do that but it doesnt fix the issue

scroll up

if you didnt read what this is about

https://cdn.discordapp.com/attachments/725974275772776458/848723855535374357/unknown.png

this

is not working

as intended

just like with Shinano

[eternal token]

Oh sorry, I thought this is about her beeing stuck at the level cap 🙂

[lean dove]

nah

its that she wont level like the other UR ship

she still gets exp is working like an SR in terms of limit breaking

I'll post this over in bug reports to see if any staff see it (it was already reported and got no answers so far )

seems like kind of a major bug

at least for new players

that cant flb her right away

[outer herald]

Unfortunately she's not a PR or DR ship where they don't need lb mats to 100, but yes they do need to fix that issue though

Or at least reword it since it's like saying you can get her as a lb 0 to 100 with that script

[lean dove]

I'm confused

some people I talked to that have been playing this game for years

said that Shinano worked like that

like a PR ship

and you could get her to level 100 without limit breaks

and NJ is supposed to be the same type as Shinano

so I dont see how the wording is wrong

[outer herald]

It's that when she gets to 70 it says she needs an awakening though, and that shouldn't be the case for that

[lean dove]

oh yeah thats a bug too

[outer herald]

If anything I'm trying to say is they may of accidentally treated her as like your typical SR or lower rarity by accident.

[lean dove]

yeah its what it seems like to me too

[outer herald]

Not sure if it was reported in #known-bugs but it should be there by now

[lean dove]

yeah

I checked

and someone already posted it

I upvoted it in hopes some staff see it or something

cause so far its got no answers

[outer herald]

It'll take a while for them to get to it and fix it though

[lean dove]

at least she is still getting exp

so its not all broken

[eager monolith]

Just came in here to ask about the limit break thing. Guess I'm not alone. Thankfully.

[lean dove]

yeah its right here #known-bugs message

[wide wagon]

Why can't I open the azur lane wiki now? i accidentally did ctrl q since it's my push to talk button and now I can't access it outside of a vpn

[clever iron]

hello is it possible for me to delete the game's audio files? or do I need to reinstall the game for it? cuz I rlly need to save space on my phone

[eager monolith]

Thank you. I upvoted it. Hopefully it can be addressed soon.

[upbeat bolt]

May i inquire who to reach out to, for Gem purchases not going through, i do apologies if this is not the right place

[outer herald]

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[upbeat bolt]

Aye, thank you so much

[south relic]

my game gets stuck at 98%
i know this was addressed but i cant find the fix

[outer herald]

Check in the pins for that

[south relic]

thx

[broken crest]

this only seems to happen on bluestacks

absolutely fine on ldplayer

[sinful yoke]

try clearing azur lane's cache

[broken crest]

tried, literally nothing is cached

and i uninstalled on bluestacks already

[sinful yoke]

try using a vpn while logging into azur lane

[broken crest]

ill try it later

[sinful yoke]

[true ferry]

Hi, is B1 f##king up for anyone else? The first cutscene refused to play past a certain point, even when I skipped and replayed it later; and after the boss fleet showed up, I tried to fight a mob fleet and got stuck at 99.29% on the loading screen.

[unborn ember]

Anyone know how to fix this

nvm found the solution, full storage

[empty frigate]

Is the new update still with bugs? I updated my app thinking the bugs from last update were fixed and now I'm getting stuck at 98% loading screen boss fight

[true ferry]

PIng me when response is given, going to try to grind somewhere else instead.

[unborn ember]

have you tried try repairing the game’s files in settings

[sinful yoke]

pinned messages

[lusty nebula]

I have enough trust for the next reward but I can't claim it

Is this a bug?

[sharp shale]

not a bug, and it's time gated.
new phase unlocks once every day

[steep blaze]

Can someone help me please i bought the 30 days trade license and i still haven't received it

[true ferry]

Cleared and repaired assets, other than Hornet's japanese name appearing in cutscenes (Which isn't an issue for me), everything else seems to be back in ortder for me. Thanks!

[steep blaze]

anyone?.......

[steep blaze]

@grave lotus help?

[grave lotus]

Dear Commander,please see your message@steep blaze

[frozen vapor]

my game is crashing every d3 clear or smtimes in middle of it halp

[sinful yoke]

update your app in the play store @frozen vapor

[frozen vapor]

ios

[sinful yoke]

try repairing your game's asset files at the login screen using the cog icon in the top right corner

[frozen vapor]

this time i was setting ships in dorm and it crashed while selecting

okay i'll try once more

[waxen fox]

anyone know how to fix the being stuck at black loading screen after the logo? am on android n on washington server. i'm able to log onto pc normally, but not on phone. already tried all of the methods from previous msgs in last 3 days

[frozen vapor]

it crashed while repairing assests

[pulsar kettle]

Hey uhh is there a way to recover unbinded accounts?

[sinful yoke]

@pulsar kettle contact customer support for account recovery

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

@frozen vapor try clearing assets then, located in the settings under audio

[frozen vapor]

cleared updated, it said start after a while so waiting ,ty

[sinful yoke]

you tried clearing cache, changing internet connection, vpn, and reinstalling?

[waxen fox]

well except vpn idk how to do that on phone

but yes to everything else

[waxen fox]

okay tried vpn with some help, n still doesn't work

made sure to still do the clear cache n data from app n play store, n reinstall

[wise condor]

Stuck on infinite loading screen!!!! help please

[foggy sapphire]

Hii, is it just one ship per series in the "Catch-up"? because I can't seem to change the ship I want to catch up. Recently I've had 300+ on Saint Louise already and currently have 54 because of the development. But even tho I'm already researching on a new ship, I can't seem to change the ship selection for the Catch-Up.

Will really appreciate the advices (つ≧▽≦)つ

[coarse nebula]

I'm stuck in infinite loading screen!! Help

[sharp shale]

a total of 300 prints across all pr1 ships, so once you got 300 prints, you can't get any more

[swift loom]

Is New Jersey level-bug fixed?

[mighty agate]

Hi, I was trying to recover my old account on Avrora and in the meantime I started a new one while waiting. I got the new account pretty high but when I tried signing into yostar to get back my old account it kicked me out of everything and is trying to make me start again :(

[fossil gazelle]

Hi. I bought Boise's skin, but it doesn't have an option to use L2D. L2D is updated to the latest version. Both repair L2D assets and repair assets return with "no exception". The rental skin was the same way. Should I try deleting assets like what had to be done with the loading bug? Everyone I've spoken to says that both the rental and/or purchased skin L2D works for them.

[coarse nebula]

Hello, im still stuckini infinite loading screen for hours!!! Help

[sinful yoke]

check pins

unless, can you explain a little more of your issue

there are a lot of loading screens in this game so saying you are stuck at one is not exactly clear enough

[hollow dune]

Get to the game loading screen. Get to the first tap to start says game login successful. Then when I tap to start game it goes into a loop and won’t log in

[sinful yoke]

is it a loop of jumping manjuus?

[foggy sapphire]

Ohh okay, thankss for the info (ﾉ◕ヮ◕)ﾉ*.✧

[patent cipher]

How do I cancel an accidental purchase?

[modest vale]

My sortie screen gets stuck loading at 99%

[vestal basalt]

(im guessing this is technical) How much size of the game right now?

[modest vale]

I do not understand what you're asking

[sinful yoke]

check pins

[sinful yoke]

it should be anywhere from 2-4gb

[vestal basalt]

hey uhh, is it advisable to use older version of the game?

like..from "other" source

[pulsar kettle]

Would this be adequate enough to retrieve an unbinded account?

[sinful yoke]

that seems great, if they need anymore information they will ask!

[pulsar kettle]

Hopefully, but I don’t remember much anymore than that.

I don’t even know my UID or whatever.

I just remember my first fleet being filled with Oathed ships all named around the theme of “Rosa”

[pulsar kettle]

WAIT I GOT IT BACK

Apparently I did vind my account to my email, just chose the wrong server

Thank you sandy

[sinful yoke]

well, that is why the server scan button exists

and also why there is a step for server checking in our logging in guide

[radiant kiln]

Can you guys help me out ? Appearently, some how, i just got stuck on the loading screen with 99,10%. It’s only happen when i enter a battle in the SP map of the event. Every others map work normally. Thanks.

Should i reinstall the game? I try reset the game but it doesn’t work.

[glass mesa]

I'm having a similar problem. I'm trying to do my daily Hard map clears for cores, and I'm getting stuck at 98.88%

[languid ingot]

anyone have this issue where your auto battle turns off after 1 battle for some reason

[rustic mauve]

800 cubes and not one san francisco
fix the game or return the cubes

[zealous ibex]

I uses 460 cubes (230 builds) for San Francisco and still cannot get her. ( meanwhile I got 8 Archerfish)

[rustic mauve]

put one star to azure lein the game deserves no more

[outer herald]

Well it's RNG, what did you expect

[carmine hedge]

do I need to repair the game 2 times

I can't see the ship

and finish a stage

always stock at 99.32

: )

[rustic mauve]

0.5% fell 6 times, and 2% never - something is clearly broken in the game, I demand compensation!

[carmine hedge]

: )

[golden creek]

anyone know why i cant left guild?

[carmine hedge]

lot's of crash

[sinful yoke]

@carmine hedge make sure you are pressing this button

[carmine hedge]

I did

[outer herald]

It's a flat 2% and doesn't improve over time or anything. The guarantee is the UR after 200 rolls

[carmine hedge]

Already

it's alright now sorry for bothering you guys

but where's the 200 gems?????

[golden creek]

any1?

[carmine hedge]

not repaired!

why

I can't see some of the ships

how many times exactly

??????

third time already

[outer herald]

Is your account bound?

[carmine hedge]

what's the problem

am I just the one

[carmine hedge]

yes

[outer herald]

Did you try doing a fresh install instead yet?

[carmine hedge]

I tried it already

this is what happens

I can't see the ships

always stock at 99.32

I can't play at all

3rd time of repair

[outer herald]

So it's like than when you uninstall and reinstall the game?

[carmine hedge]

I can't I only use data

the game is almost 5 gb

still not fixed

[outer herald]

You may need to use WiFi and do an uninstall and reinstall from the Store

[carmine hedge]

why

tsk

shouldn't update the app this is bullshit

I was in hurry to grind cubes

f!

[rustic mauve]

I do not need UR - NJ is 12 pieces, and San Francisco never.

[carmine hedge]

is it guaranteed to get NJ after 200 builds?

[outer herald]

Yes

[carmine hedge]

is the clear assets gonna fix the game

[eager ridge]

My game is now stuck loading at 98% when entering a combat node. I just updated the game through Google App store.

I also did the Repair function

[celest tendon]

ygh does AL have some problems with google account? i have pinned credit card to my google account but AL doesnt see it and i cant buy gems because it keeps telling me to pin one

hello?

[radiant kiln]

I used another phone to try it. It run normally so i think it is something about my phone or my connection. I del and re-install the app. Let’s see if it work this time

[fiery flame]

I got that same problem

[limpid rapids]

Ever since today. every fight gets stuck loading like this on emulator. I have installed the most recenet play store update when i got the bug. but it hasnt helped

always the same %

[sinful yoke]

try the pinned message at the very top of the list

[limpid rapids]

Okay

[fiery flame]

I had that too...

[fleet sentinel]

Is anybody not getting notifications on Android or is that just me?

[limpid rapids]

Thanks that fixed it

[merry tinsel]

It a bit of both for me

[fleet sentinel]

It better be fix before school start lol

[merry tinsel]

Is the event construction pool bugged or am I just unlucky i've sunk almost 100 total cubes and only built a new jersey

[limpid rapids]

Yeah its not bugged, just unlucky man. At least you got a new jersey. im at 83 pulls and dont have her.

[merry tinsel]

I'm feeling robbed I've never done this bad by this time I'm like I need two more ships or even one to complete the collection for x event

[carmine hedge]

Excuse me, I've been playing Azur Lane since 2018, I came out near 2019, I want to log in to my account get rollback. Does anyone know how to restore my account?

[prisma roost]

Question regarding the notifications on completed commisions, researches etc. I am still not getting any notifications after installing the updates (Even in Google Play). I wanted to ask if I have to re-install the game to see if the notifications returns to normal?

[fiery flame]

Now is all time

[wind egret]

Well at least am not the only one having this problem I hope they this bug soon

Fix**

[keen solar]

Guys, what should I do if my client doesn't load the game? It gets stuck at the end of the loading screen.

[wintry nebula]

About the notification, it's still somewhat broken. I do not receive the notifications of the game. Only when I open the game that I receive all the notifications at once.

[fiery flame]

Now this. Don't want Come in to fight and just is that

[ebon trail]

@fiery flame I'm having the exact same problem, but only for flagships and exercises

[fiery flame]

I got for boss in d1 and d2

[icy garden]

I have some technical issue. I cant change to others PR ship on catch up section after completed research on Roon. Need some asistance.

[fiery flame]

Up last main is from c3

[proper flare]

My game cant load, freeze at 98.55%. Im repaired it tho. Nothing works

[fiery flame]

That is random heh. Swoich or retreat not work

[acoustic patio]

is there a way to remove linked twitter if the twitter acc is gone/susd

[lone obsidian]

I don't know if it's already addressed but the game notification are only appearing when i open the game.

[prisma roost]

Same here

[sinful yoke]

create another bind then remove the twitter account bind, or contact support

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

they can just remove it for you

but I do recommend at least adding another bind (like email) before asking them to remove it

[fossil gazelle]

@sinful yoke I hope it's okay to ping you directly, but it seems that my inquiry above got overlooked.

I bought Boise's skin yesterday, but I have no option to toggle L2D on it. I've checked both the L2D assets and game assets, and even deleted the assets and reinstalled them just now, and still don't have the option to use her L2D. When I rented the skin it was the same way, no L2D option.

All my friends who also play AL have not had an issue with Boise's skin's L2D, whether a rental or a purchase. I've done everything short of uninstalling and reinstalling the game. I would like to know what I can do (as it would be nice to avoid reinstalling, just don't want to waste the time) to figure out why I don't have L2D on that skin but everyone else does. Please help.

[sinful yoke]

try clearing the assets and redownloading them in settings sorry about the long delay

[fossil gazelle]

I just did that about 30 min ago. The L2D on the skin simply doesn't exist for me @sinful yoke

Or are you referring to clearing assets via the phone settings and redownloading once the game boots back up?

[proper flare]

I cant do any fights in game, for about a day today. When im trying to join a fight, it freeze into 98% thats all. I tried to do fixes, nothing helps

[sinful yoke]

I meant the one in game in settings called Clear Assets but that raises a question, is your app fully updated?

@proper flare check the pinned messages and do the top pin for the solution

[fossil gazelle]

Yes, it's fully updated. I had to do the optional app store update because my notifications were bugged/causing the game to crash in the background before the event update dropped. The L2D version is also at the most current version as well, v.238

[sick pelican]

Hello I bought gems but I didn't receive any of them

The transfer went successfully but I didn't receive any gems.

[sinful yoke]

please contact customer support for the purchase issue and they will help @sick pelican

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

if you havent already, I recommend fully reinstalling, please make sure your account is bound before hand

[carmine hedge]

@sinful yoke Excuse me, I've been playing Azur Lane since 2018, I came out near 2019, I want to log in to my account get rollback. Does anyone know how to restore my account?

[sinful yoke]

did you ever bind your account to twitter or facebook?

[carmine hedge]

Facebook

[full pasture]

hello everyone

I linked my twitter account to Azur Lane and when I loaded it on a new phone my save was gone 😢

nickname weorthsige

[cunning pumice]

Does AL run on iPhone 7? I don’t have the phone myself but a friend of mine is looking into getting a new phone as he quit the game around the time when iPhone 6s was determined to not meet the requirements any longer.

Everywhere I look I only find operating system version requirements but not device specific.

[sharp shale]

should be fine on iPhone 7

[unborn ember]

maybe you're in wrong server

Click the change button

Click the 'results found' button and it will show in which server your account at

[viscid cargo]

The game is cyclically reloaded, what to do?

[calm wyvern]

can’t start exercise

Or any battle

The loading bar stops at 9X.XX% and stop moving

iPhone X, iOS 14.4.1, region NA, on wifi

[obsidian token]

I am connected though.

To the internet, because I can log into AL?

[slow root]

Did anyone else encounter an issue with getting a little Little Enterprise? I have 1011 trust but I haven't unlocked yet..?

[grave cliff]

Hi im stuck on 99.22% loading any fix?

[chrome portal]

Wait another day?

[normal ocean]

The missions will unlock daily.

[normal ocean]

it's a known bug. Check the pins, plz.

[normal ocean]

it's a known bug, check the pins~

[brazen creek]

Can you guys give new Jersey like I'm pulling im up to 43 pulls and still nothing. Ive gotten two event ships this hole time

[carmine hedge]

I have made a payment through the app store, the money went out and gems didn’t come. The transaction is still showing pending. What should I do?

[normal ocean]

Wait until the pending state is done.

[carmine hedge]

Ok

[proper finch]

Where do you ask about pvp?

There’s a guy who’s suss

[dim cradle]

New Jersey's rub and special touch doesn't work in L2D mode. Should I report it as a bug?

[obsidian token]

Could someone help?

[carmine hedge]

[hot hill]

hello i need help

[frozen barn]

For the invitation to early summer after you choose a character can you use that character?

[dark topaz]

I want to try avoiding having to reinstall the game but a couple of my ships aren't showing any images in the docks. I get either no image at all or a big blank white box

[hot hill]

i want to play azur lane but every time i go in the game it stands that the game is loading and it has been like this in weeks PLEASE HELP MEEEEEE

[wanton bramble]

idk what happened

[pseudo crater]

whats the minimum ram requirement to play AL on phone?

[agile timber]

Same here bro I’m having problems too white screen

And can’t see my secretary’s

[boreal sphinx]

hello, how do i unbind yostar acc and bind a new one?

[simple mason]

That happened to me once and I had to restart the game.

[sinful yoke]

check pins to fix

[sinful yoke]

it is 3gb

[agile timber]

What if I load into a battle and it loads and stays at like 99.28% for like 10 minutes, I’ve been having that problem all day as well as not being able to see characters

[sinful yoke]

pins

your solution is there

[agile timber]

Where is that😅

[sinful yoke]

on mobile, swipe left

[agile timber]

Ohh ok ty m8

[lyric lodge]

#gameplay-help can assist you with that

[full pasture]

thank you

[charred skiff]

has the notification issue been fixed yet? i didn't get any kind of update on googleplay, i tried repairing assets, and it still hasn't fixed itself... i'd rather not need to redownload the entire thing....

[frozen barn]

What is this for

[sinful yoke]

it is a keepsake

[frozen barn]

What are the characters you can choose for in invitation to an early summer

[slow root]

Atago / Montpelier / Takao / Hood / Enterprise / Swiftsure / Prince of Whales / Warspite

@frozen barn (I don't know if the selection is random)

[lyric lodge]

All these questions are also #gameplay-help not support. You can also check the wiki.

[fossil smelt]

Anyone know why the game won't open? It's just a split second of black screen then it kicks me back to the home screen

Tried it on my emulator on PC and it seems to be working fine there

[blissful vigil]

if you mean the notification issue from the prelude, yes it was fixed when this event started. I am not sure if the event update or the 'non-mandatory' update in the playstore fix it though. Notifications are fine for me now. Got to hope the current maintenance dont break it

[charred skiff]

weird it's still not working for me... might have to do an entire reinstall...

[humble flame]

been stuck in checking for updates for 2 day
tried a VPN
and also restarted my router and device
and still stuck there

could use some assistance

[iron pulsar]

u tried to delete and install game again?

[timber python]

stuck with "unknown error:-1" any help?

[worldly shore]

Have an issue with a lucky bag 2020 purchase - mid purchase the network cut out, and it shows up on my account as the money having been spent but I can't get the lucky bag. I've restarted the game a couple of times but still nothing.

[median thorn]

It doesn't seem like I got a skin from the 2021 lucky bag?

[tall remnant]

what happens if u link your acc to another device?

[vast quartz]

if you already got the skin, the bag will actually compensate you with extra gem equal to skin you brought

[stoic rivet]

Hey I need help recovering my account

[acoustic patio]

where do i contact support

[median thorn]

Is there any way to re-confirm what I received from the lucky bag? I only had the weser skin prior to opening the lucky bag, but I can't remember if I received the additional gems (only that I didn't get the skin animation popup)

[vast quartz]

@grave lotus Can you please help luft with his request for double checking the issue with the Lucky Bag?

[grave lotus]

[simple mortar]

The server doesn't seem to be stable. I crashed, lost connection, froze many times after updating.

It's really unwise to buy something in the shop at this time

[uneven onyx]

My Azur Lane EN server sandy account is frozen after server maintenance ended but the other servers i still can enter , early i still can play the game before server maintenance please i spent alot on this game😭

[grave lotus]

Please send me your UID through prvite message,I'll check for you

[near glen]

Hi, I bought the lucky bag 2020 and I didn't receive anything, no gems and no in-game mail. Can someone help me with that ?

[grave lotus]

See the prvite message,please~

[potent tendon]

Hello, I purchased the Ship of Gems from the store and didn’t get the gems from it. Any way to fix this?

[uneven edge]

i'm still only receiving notifications once i open game or if i'm already in-game, any kind of fix for this? i'd like to receive notifs while my game is not open like before

[heavy mural]

My Facebook account has been hacked,can i unlink this ? I still have Yostar account.

[potent lotus]

Yeah me too

[slow root]

How to use gift?

[lyric lodge]

You don't, its a bonus item for picking Warspite

[slow root]

[rose prairie]

Is there any way to refund gems? I accidentally bought the third Training Slot for 500gems. Clicked to fast :/

[scarlet nest]

I bought the 2020 pack in the shop and didn't get a skin from it

[modern shoal]

Notifications still not working on Android 😴

[rustic drift]

Hello, I returned after few months to the game but my account seem to be empty. My twitter is not working, and when I tried to log in on Yostar site with my account they say there is no account with that email. How do I get my account back?

[stuck wigeon]

where can i get help for finding my lost account? previously i binded my account (2020 sep) but now i cant find which server is it binded to..

[neat fox]

hi i bought the wrong version of the Lucky bag (didnt open it yet)

[stuck wigeon]

any staff available to help me with account recovery issue please?

[robust summit]

I just bought the Trade Licence. It changed me twice and didn't give me anything

Will I get refunded?

[sinful yoke]

press this

[stuck wigeon]

ya, there isnt any

[sinful yoke]

do you have your UID

[stuck wigeon]

i forgot it

i stopped playing on dec until now

i was very sure i binded with my facebook tho

[sinful yoke]

it seems not

contact customer support and they will help you recover your account

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[sinful yoke]

be sure to send them any details you can remember

[stuck wigeon]

hmm alright, thanks, will contact them

[lyric lodge]

Of you got the skin it drops already it gives the gemvalue instead

[lyric lodge]

Did you install the appstore update? Been working for about a week again

[modern shoal]

fully updated for me in the app store

no new update

the notifications will only go off as soon as I open the app

which is obviously useless

[fossil gazelle]

Is the app sleeping when you're not playing? That may be why it's not sending the push notifications until you boot the game up.

[uneven edge]

how can i tell if that's what it's doing?

[fossil gazelle]

See my reply above. I think the app may be sleeping when you're not playing, which would prevent push notifications

[fossil gazelle]

You have to go into your phone settings. There should be somewhere where you can see sleeping apps, or search for "sleeping apps"

[lyric lodge]

Makes sense, most phones did offer that option when reporting Azur Lane as "extremely unstable" that week, would explain a lot

[uneven edge]

yeah

i do remember my phone doing exactly that

it wanted me to put azur into sleep

[modern shoal]

well I close the app when I stop playing

how do I check if it's sleeping

[fossil gazelle]

I purposely put the app to sleep and turned off the notifications in-game before they fixed it myself

[uneven edge]

ahhh yep my azur is under sleep as "user-added"

i'm gonna unsleep it and see if that works

[modern shoal]

where is that broski

what tab on android

[uneven edge]

i did what Ghost recommended, i searched under settings for "sleeping apps"

it appears to be under

[fossil gazelle]

It should if you have the latest optional app store update. I've had zero issues with notifications since that update

[uneven edge]

Battery > Background usage limits

you have made me a very, very happy man, Ghost

i have been so annoyed about this lately

[modern shoal]

okay, I had thing checked that said put app to sleep immediately when it's not in use

unchecked that

hopefully it works now

[lyric lodge]

Well good to know, now we can inform others. It still got Azur Lane there for me listed as problematic and crash prone and suggesting it to slumber.

[modern shoal]

omg they're working

yeehaw lads

thank you

[sinful yoke]

yes I dont use android so this was very helpful

android is a problem and a half

[modern shoal]

nah android is king :^)

I just didn't remember all that putting to sleep stuff

must have done it super quick without thinking

[sinful yoke]

a problematic king… its leniency with just about every downloadable file/apk is what starts over half of these android specific issues

[uneven edge]

@fossil gazelle just wanted to confirm that your solution worked, i am now receiving notifications properly again, thank you SO much!!! ;w;

[mental narwhal]

Any remedy for this? Tried restarting and repaired data but still the same

[sinful yoke]

login with your bind on the left

[mental narwhal]

Okei

[simple mortar]

what happened to my game

[slow root]

What is it with AL's matchmaking in excersizes, it's like every 4th refresh is a suitable battle while the rest are opponents with a much higher commander level and much higher level ships

I noticed Merit can still be earned in losses, but I don't want to run battles with unsuitable opponents affecting my account history or something

rank alone isn't the best way to go in my opinion. i can't get a better rank like that. my commander level is 52.

[gloomy carbon]

Anyone know how to change the catch up. I’ve tired to click confirm selection

[lyric lodge]

You reached the max

[gloomy carbon]

yeah but you can switch to another PR 1 i swear

i saw a video and on their video the confirm selection was "change selection" but that doesnt appear for me

[steel atlas]

pvp will affect your stats but not like that matter. free exp and need like lv120 ships in order to get to the top anyways

[undone junco]

can somebody help me, please. i whant to return to play azur Lane whit my old acout but i dont remember whitch email i used but i remember that my name in was Artaniss and i was on the serveur Lexinton my friend tell me last time i played i was lever 72 . my friend also play and is name Zobzob . aagain i ask can somebody help me please?

[carmine hedge]

/support

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

@undone junco Send them any details that you can remember.

[brazen creek]

What's the drop rate for new Jersey again

[placid storm]

1.2%

[brazen creek]

And I have still not gotten her. Damn you rng

[gentle narwhal]

Hello, i had to reinstall my azur lane, but my account was bound to my facebook, i made sure to go back to avrora after re logging in, but it puts me into the tutorial instead of the scrern showing your ship set as secretary

[sinful yoke]

do you have your uid? @gentle narwhal

[gentle narwhal]

I can’t remember it unfortunately, but I remember a lot of what i had

[sinful yoke]

be sure to try this button as well in the server select menu just to be sure

[gentle narwhal]

I tried that, nothing changed

I had recently pulled 3 nj back to back to back

[simple mortar]

when I want to buy but Yostar doesn't want to sell

[gloomy zenith]

Have you tried logging in to your Facebook account first?

[gentle narwhal]

Yes i did that

[gloomy zenith]

Oh

[mystic cloak]

Hi, I have a bug here, restarting the game does not help

[outer herald]

Usually closing out the game an restarting it usually fixes that, but have you tried doing a asset repair at all?

[mystic cloak]

After restarting the emulator, the bug disappeared...Excuse for troubling..🙏

[outer herald]

No problem

[mystic cloak]

[fiery lion]

Hello

[outer herald]

[fiery lion]

I linked my twitter account and it didn't got my old data

did i lost my acc forever ?

[outer herald]

Did you link it in-game?

And not on the title screen

[fiery lion]

am i must do it in game

?

I linked it on title screen and i started going through a training course

Did i override my account like that

i had some PR ships even

damn..

[outer herald]

Did you link it here at all

@fiery lion if you didn't link it in the setting part you're going to have to probably contact support about it

/support

[carmine hedge]

If you experience a specific issue, such as a bug not encountered by others; an issue with your purchase, or loss of items, please contact us by sending us email at [e-mail] or alternatively using in-game system at Settings > Help > Contact Us.

Please do not DM Yostar staff or discord mods about your issues.
Please note that the answer may take a while, so we ask you to be patient.

[outer herald]

Also, before you do that did you also check to make sure you logged into the right server too

[gentle narwhal]

Tbh im having thesame problem rn

I did it thru the ingame menu, i also do have some screenshots of my account

[fiery lion]

it says im binded on twitter account

but im on new account

i also have screenshots of my acc

[sinful yoke]

do you have a UID screenshotted? also be sure to press this

[fiery lion]

it says lvl1

WTF

rip..

its an old screenshot but still kinda sad

[gentle narwhal]

No i dont unfortunately, but mine still says its bound via Facebook

[potent lotus]

Oh wow,thanks king. Since my android updated to 11 this issue happened

[fiery lion]

how long does support answer ?

[gentle narwhal]

I believe i may have found an old piece of paper that had my uid